Best for teams that are
- Enterprises heavily reliant on SaaS apps like Microsoft 365 or Salesforce
- Teams needing visibility into Internet paths and ISP performance
- Organizations requiring end-user experience monitoring across global locations
Skip if
- Small businesses unable to justify high enterprise licensing costs
- Users focused solely on internal server hardware metrics
- Teams wanting a simple, open-source tool for basic up/down checks
Expert Take
Our analysis shows ThousandEyes stands out for its ability to visualize the 'black box' of the internet, offering Layer 3 hop-by-hop visibility that most APM tools lack. Research indicates its 'Internet Insights' feature leverages collective intelligence to pinpoint whether a SaaS issue lies with the provider, the ISP, or the local network. Based on documented capabilities, it is the premier choice for enterprises where understanding external network dependencies is critical.
Pros
- Deep Layer 3 hop-by-hop network visualization
- Global network of 271+ cloud agents
- Internet Insights detects global ISP outages
- Strong compliance (SOC2, ISO, TX-RAMP)
- Backed by Cisco's market stability
Cons
- High cost and complex unit pricing
- Steep learning curve for advanced features
- UI can feel congested or dated
- Proxy usage limits endpoint path visibility
- Requires significant configuration for best results