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Ranking · Remote Desktop & Access Tools

Best Remote Desktop & Access Tools for SaaS Companies

12 products scored on six criteria. Parallels RAS (Remote Application Server) leads at 9.2 and the field is tight, with 0.5 points between first and last, so read the catches before you pick. Every product opens to the evidence behind its number.

12 products scored6 criteria98 sources citedUpdated Jul 5, 2026
1 Parallels RAS (Remote Application Server)parallels.com

Transparent per-user pricing, 15-user minimum required

Read the reviewVisit ↗
2 Splashtopsplashtop.com

Splashtop starts at $17 a month with a free trial

Read the reviewVisit ↗
3 Parallels Desktop for Macparallels.com

First Microsoft-authorized Windows 11 ARM tool, hit by zero-day

Read the reviewVisit ↗
12Products
8.7 to 9.2Score spread
6Free plan or tier
01

The ranking

Order follows the score. Six little boxes show each product's criterion scores: green or red is above or below the category average, grey means too few products share that criterion to compare. The full review sits right under each one.

Nothing matches that filter here. Tap All to see every product.

1

Parallels RAS (Remote Application Server)

parallels.com · scored Mar 2026

Transparent per-user pricing, 15-user minimum required

Best forEnterprises needing hybrid deployments across on-premises, AWS, and Azure

From $120 per year free trialenterpriseAzure integration
Top score

Virtual application and desktop delivery platform with deep Azure Virtual Desktop integration.

Standout factLicensed at $120 per concurrent user per year, 15-user minimumparallels.com
Biggest catchRequires a minimum purchase of 15 licenses, ruling out small teams.trustradius.com
9.2/10TrustRadius ratingtrustradius.com
$120/user/yrStarting priceparallels.com
15Minimum usersparallels.com

Starting price

$120/user/yr15-user minimum, all features included

What reviewers say

TrustRadius
9.2/10 · 267

Source: trustradius.com

Upside

  • Transparent concurrent-user pricing
  • Deploys in hours, not weeks
  • Deep Azure Virtual Desktop integration

Catch

  • Occasional peripheral redirection bugs
  • Overkill for basic screen sharing
  • 15-user license minimum
Pick it ifEnterprises needing hybrid deployments across on-premises, AWS, and Azure
Skip it ifSmall businesses or solo users, since 15 licenses are required
PricingFrom $120/year per concurrent user, 15-user minimum

Editor's takeParallels RAS ranks first among 12 remote desktop tools with a 9.2 overall score. TrustRadius reviewers rate it 9.2 out of 10 across 267 reviews, and IDC named it a Major Player in its 2024 MarketScape. The 15-user minimum license is the main barrier for smaller teams.

How much does Parallels RAS cost?

Licensing starts at $120 per concurrent user per year, with a minimum purchase of 15 users, according to the vendor's own pricing blog.

Does Parallels RAS work with Azure Virtual Desktop?

Yes. It integrates natively with AVD, letting IT manage workspaces and host pools from one console, per Parallels product documentation.

The evidence: 6 criteria, 1 penalty (−0.04 points)
9.2
Product Capability & DepthLooked for: We evaluate the platform's ability to seamlessly deliver virtual applications and desktops across diverse endpoints and OS environments.Parallels RAS delivers robust virtual application and desktop delivery across Windows, macOS, Linux, iOS, Android, and HTML5 browsers. It offers out-of-the-box auto-provisioning, universal printing, and FSLogix Profile Container integration. It uniquely supports multi-session Windows environments and integrates with leading hypervisors like VMware, Hyper-V, and Nutanix AHV.parallels.comparallels.com
9.4
Market Credibility & Trust SignalsLooked for: We assess independent analyst recognition, peer review scores, and verified deployment scale in enterprise environments.Parallels RAS is officially recognized as a Major Player in the 2024 and 2025 IDC MarketScape reports for Virtual Client Computing and DaaS. It maintains exceptionally high user satisfaction scores, including a 9.2/10 on TrustRadius, with a proven capability of supporting thousands of concurrent users across mid-market and enterprise deployments.parallels.comtrustradius.com
9.1
Usability & Customer ExperienceLooked for: We review the administrative complexity of deployment, day-to-day management consoles, and the end-user access experience.Administrators consistently praise the platform's incredibly fast deployment time (often within hours), unified administration console, and simple configuration wizards. End-users benefit from ultra-fast logins and a mobile-friendly touch interface. However, isolated user reviews note occasional connection drops and issues redirecting highly specialized peripheral devices.parallels.comparallels.com
9.6
Value, Pricing & TransparencyLooked for: We analyze the simplicity of the licensing model, total cost of ownership (TCO) compared to competitors, and transparent pricing structures.Parallels offers a highly transparent, single-tier licensing model based on concurrent users (starting at $120/year per user, with a 15-user minimum). All enterprise features, including load balancing and 24/7 support, are included without hidden add-on costs, driving an estimated 55-60% TCO reduction compared to legacy competitors like Citrix.parallels.comparallels.com
9.5
Security, Compliance & Data ProtectionLooked for: We examine the encryption standards, access controls, multi-factor authentication protocols, and compliance certifications protecting corporate data.Parallels RAS provides pervasive security through FIPS 140-2 compliant SSL/TLS encryption, strictly enforced data segregation, and deep integration with MFA providers (Azure MFA, RADIUS, Google Authenticator). Granular client policies allow access restriction by user, device, MAC, or IP address, facilitating strict adherence to HIPAA, PCI DSS, and GDPR regulations.parallels.comscalecomputing.com
8.8
Hybrid Cloud & Integration CapabilitiesLooked for: We verify the platform's ability to span on-premises data centers and major public clouds while maintaining unified deployment management.The platform is fundamentally environment-agnostic, supporting seamless hybrid deployments across on-premises infrastructure, AWS, and Microsoft Azure. It offers exceptionally deep integration with Azure Virtual Desktop (AVD), allowing IT to manage workspaces, host pools, and AVD optimizations directly from a single Parallels RAS console.controlup.comparallels.com

Score adjustments−0.04 points in total

−0.04Some users have reported difficulties and bugs when attempting to pass-through highly specialized peripheral hardware (such as specific baggage tag printers), as well as occasional connection drops over high-latency networks.trustradius.com · severity 35/100
2

Splashtop

splashtop.com · Splashtop Remote Access Software · scored Dec 2025

Splashtop starts at $17 a month with a free trial

Best forIT teams and MSPs needing unattended access to client machines.

From $17 per month SOC 2HIPAAMSP friendly
−0.1 vs #1

A remote access and support tool built for IT teams and MSPs managing client computers.

Standout factSplashtop is recognized as a PCMag Editors' Choice for remote access software.pcmag.com
Biggest catchFile transfer functionality is more limited than some competitors offer.
$17/moStarting pricesplashtop.com

Starting price

$17/mo7-day free trial, enterprise pricing available

Compliance

✓ SOC 2✓ GDPR✓ HIPAA

Source: splashtop.com

Upside

  • High security standards
  • Cost-effective pricing
  • Excellent performance

Catch

  • Limited file transfer functionality
  • Needs high-speed internet
  • No built-in chat feature
Pick it ifIT teams and MSPs needing unattended access to client machines.
Skip it ifCasual home users wanting a permanently free remote access tool.
PricingFrom $17/mo, 7-day free trial, enterprise pricing available

Editor's takeSplashtop targets IT teams and MSPs who need reliable, low-latency access to client machines rather than casual home users. It holds SOC 2, GDPR, and HIPAA compliance, and PCMag named it an Editors' Choice. Pricing starts at $17 a month with a 7-day trial, though file transfer and chat stay limited.

Is Splashtop good for MSPs?

Yes. It is built for IT teams and MSPs needing unattended access to manage multiple client computers remotely, backed by SOC 2 and HIPAA compliance.

How much does Splashtop cost?

Plans start at $17 a month, with a 7-day free trial and custom enterprise pricing available for larger deployments.

The evidence: 6 criteria
9.3
Product Capability & Depthsplashtop.comsplashtop.com
9.0
Market Credibility & Trust Signalspcmag.com
9.1
Usability & Customer Experiencesupport.splashtop.com
8.8
Value, Pricing & Transparencysplashtop.com
9.2
Security, Compliance & Data Protectionsplashtop.com
8.9
Integrations & Ecosystem Strengthsplashtop.com
3

Parallels Desktop for Mac

parallels.com · scored Mar 2026

First Microsoft-authorized Windows 11 ARM tool, hit by zero-day

Best forMac developers and QA testers needing to run Windows apps alongside macOS

From $100 per year Apple SiliconWindows 11 ARMDocker/Vagrant/Jenkins
−0.2 vs #1

Virtualization software running Windows and Linux natively on Apple Silicon, with deep dev tooling.

Standout factThe first Microsoft-authorized solution for running Windows 11 on Apple M1, M2 and M3 chipsparallels.com
Biggest catchA 2024 zero-day vulnerability (CVE-2024-34331) let local attackers gain root access, and initial patches were reportedly bypassed.sentinelone.com
$99.99/yearStarting priceparallels.com
7M+Users worldwideparallels.com
128GBMax Pro edition vRAMparallels.com

Adoption

7,000,000+users worldwide

Source: parallels.com

The thing people get wrong

Parallels Desktop has had no major security incidents

A 2024 zero-day, CVE-2024-34331, let local attackers escalate to root access

Source: sentinelone.com

Upside

  • First Microsoft-authorized Windows 11 ARM tool
  • Coherence mode blends Windows into macOS
  • Pro edition: up to 128GB vRAM, Docker/Jenkins

Catch

  • Pro tier requires ongoing subscription
  • 2024 zero-day root-access vulnerability
  • DirectX 11.1 cap limits high-end gaming
Pick it ifMac developers and QA testers needing to run Windows apps alongside macOS
Skip it ifBudget users who could use free tools like VirtualBox or UTM
PricingFrom $99.99/year, Pro tier at $119.99/year requires subscription

Editor's takeParallels holds a unique position as the only Microsoft-authorized way to run Windows 11 ARM on Apple Silicon, and its Coherence mode lets Windows apps sit right in the Mac dock. The Pro edition adds real developer tooling, including Vagrant, Docker and Jenkins integrations for cross-platform CI/CD. A 2024 zero-day vulnerability with a reportedly bypassed initial patch is the most serious documented mark against it.

Is Parallels Desktop officially supported by Microsoft?

Yes. It is the first Microsoft-authorized solution for running Windows 11 ARM on Apple M1, M2 and M3 Macs.

Has Parallels had any major security issues?

Yes. A 2024 zero-day vulnerability, CVE-2024-34331, allowed local attackers to escalate privileges to root, and researchers noted the initial patch was bypassed.

The evidence: 6 criteria, 1 penalty (−0.09 points)
9.3
Product Capability & DepthLooked for: We evaluate the software's ability to seamlessly run a wide range of operating systems with high performance and hardware optimization.Parallels delivers robust hardware integration, offering up to 128 GB vRAM and 32 vCPUs per VM in the Pro Edition. It supports Windows, Linux, and macOS guests, with specific optimizations for Apple M-series chips. However, 3D graphical acceleration is capped at DirectX 11.1 and OpenGL 3.3, meaning some modern AAA games will not run properly.parallels.com
9.4
Market Credibility & Trust SignalsLooked for: We examine industry partnerships, user base size, and official endorsements that prove the software's reliability in professional environments.Parallels boasts over 7 million users worldwide and holds the unique distinction of being the first Microsoft-authorized solution for running ARM versions of Windows 11 on Apple M-series chips (M1, M2, M3). This official endorsement ensures users maintain access to Microsoft support.parallels.com
9.1
Usability & Customer ExperienceLooked for: We assess the ease of installation, cross-OS workflow integration, and the intuitiveness of running virtualized apps alongside native ones.Parallels provides an intuitive 'Coherence' mode that hides the Windows desktop entirely, allowing users to launch and run Windows apps right alongside Mac apps natively. Users can drag and drop files, share clipboard data, and sync folders seamlessly without restarting their machine.parallels.com
9.8
Value, Pricing & TransparencyLooked for: We analyze the pricing structure, subscription requirements, and available discounts to determine if the product delivers clear ROI.The Standard edition costs $99.99/year (with a $219.99 perpetual option), while Pro and Business editions force users into a $119.99/year or higher subscription model. However, academic users can take advantage of a generous 50% discount on the Standard edition.parallels.com
8.6
Developer Experience & Advanced ToolingLooked for: We evaluate the availability of specialized tools for software development, debugging, and automated testing across multiple environments.The Pro Edition acts as a full cross-platform development hub. It features built-in command line interfaces, Visual Studio plugins, one-click SSH session shortcuts, x86 Docker support, and deep integrations with Packer, Vagrant, and Jenkins for automated CI/CD workflows.parallels.com
9.2
Security, Compliance & System StabilityLooked for: We scrutinize the software's vulnerability history, patching responsiveness, and architectural security measures for protecting host data.In 2024, Parallels suffered a critical zero-day privilege escalation vulnerability (CVE-2024-34331) related to macOS installer repackaging. The flaw allowed local attackers to gain root access. Security researchers noted that initial patches were bypassed, leaving systems vulnerable for an extended period.sentinelone.com

Score adjustments−0.09 points in total

−0.09Critical privilege escalation zero-day vulnerability (CVE-2024-34331) allowed local attackers root access, complicated by bypassed patches.darkreading.com · severity 85/100
4

Remote Utilities

remoteutilities.com · Remote Utilities: Remote Desktop · scored Dec 2025

Remote Utilities charges once, $99, no subscription

Best forIT teams wanting a one-time license with no subscription.

Free tier From $99 one-time free planone-time pricingremote desktop
−0.2 vs #1

Remote desktop tool with a free tier and a one-time $99 license, no subscription.

Standout factRemote Utilities uses AES-256 encryption to secure remote sessions.remoteutilities.com
Biggest catchThe free version has limited functionality, and macOS and Linux host clients remain in beta.remoteutilities.com
$99One-time license priceremoteutilities.com
10Free plan PC limitremoteutilities.com

Free vs paid

Free plan

$0
  • Up to 10 Windows PCs
  • Core remote access features

Paid from

$99 one-time
  • Unlimited PCs
  • Active Directory support

Source: remoteutilities.com

Standout number

$99one-time license, no subscription required

Source: remoteutilities.com

Upside

  • Secure AES-256 remote access
  • One-time license, no subscription
  • Free for up to 10 PCs

Catch

  • Lacks advanced reporting features
  • Free version has limited functionality
  • macOS and Linux clients in beta
Pick it ifIT teams wanting a one-time license with no subscription.
Skip it ifUsers needing full macOS or Linux host support.
PricingFree plan (up to 10 PCs), $99 one-time license

Editor's takeRemote Utilities skips the subscription model most remote desktop tools use, charging a one-time $99 license instead. Small businesses can manage up to 10 Windows PCs entirely free, with AES-256 encryption securing sessions. macOS and Linux support still trails behind, with host clients for both remaining in beta.

Is Remote Utilities really free?

Yes, for small businesses managing up to 10 Windows PCs. Larger deployments require a one-time $99 license rather than a subscription.

Does Remote Utilities support Mac and Linux?

Only partially. Host clients for macOS and Linux are still in beta, so Windows remains the most complete experience.

The evidence: 6 criteria
9.0
Product Capability & Depthremoteutilities.com
8.9
Market Credibility & Trust Signalspcmag.com
9.2
Usability & Customer Experienceremoteutilities.com
9.1
Value, Pricing & Transparencyremoteutilities.com
8.8
Integrations & Ecosystem Strengthremoteutilities.com
9.3
Security, Compliance & Data Protectionremoteutilities.com
5

Zoho Assist

zoho.com · Zoho Assist - Remote Support · scored Dec 2025

Zoho Assist runs on Windows, Mac, Linux, Android, and iOS

Best forSmall to mid-sized IT teams needing affordable remote troubleshooting.

Free tier From $10 per month free planISO 27001remote support
−0.2 vs #1

Cloud remote support tool with unattended access, file transfer, and multi-platform coverage.

Standout factSupports remote sessions across Windows, Mac, Linux, Android, and iOS.zoho.com
Biggest catchThe free plan carries limited features compared to premium tiers.
$10/moPremium plan starting pricezoho.com
15 daysFree trial lengthzoho.com
5 (Win/Mac/Linux/Android/iOS)Platforms supportedzoho.com

Runs on

🌐Web
iOS
🤖Android
💻Windows
💻Mac
API

Source: zoho.com

Starting price

$10/moPremium plan, free plan also available

Upside

  • Unattended remote access
  • Multi-platform: Windows, Mac, Linux, mobile
  • 24/7 customer support

Catch

  • Limited features on free plan
  • Interface can feel dense
  • Depends on connection quality
Pick it ifSmall to mid-sized IT teams needing affordable remote troubleshooting.
Skip it ifLarge enterprise IT teams needing complex, enterprise-scale management features.
PricingFree plan available, Premium from $10/month

Editor's takeZoho Assist supports unattended remote access and file transfer across Windows, Mac, Linux, Android, and iOS from one tool. It plugs into the wider Zoho partner network plus Slack and Microsoft Teams through the Zoho Marketplace. A free plan exists for basic use, with premium plans starting at $10 a month for teams needing more.

Does Zoho Assist have a free plan?

Yes. A free plan is available, and premium plans start at $10 per month, according to Zoho's pricing page.

Which platforms does Zoho Assist support?

It supports remote sessions across Windows, Mac, Linux, Android, and iOS, according to Zoho's product feature list.

The evidence: 6 criteria
9.3
Product Capability & Depthzoho.comzoho.com
9.0
Market Credibility & Trust Signalspcmag.com
8.8
Usability & Customer Experiencezoho.comzoho.com
8.7
Value, Pricing & Transparencyzoho.com
9.1
Integrations & Ecosystem Strengthmarketplace.zoho.com
9.2
Security, Compliance & Data Protectionzoho.com
6

Dameware Remote Everywhere

solarwinds.com · scored Dec 2025

Dameware Remote Everywhere starts at $540 a year

Best forMid-to-large IT teams needing secure, multi-platform remote support

From $540 per year remote desktopIT supportmulti-platform
−0.3 vs #1

Cloud-based remote access tool from SolarWinds for IT support across multiple platforms.

Standout factPricing starts at $540 per year for the SaaS remote desktop toolsolarwinds.com
Biggest catchIt lacks a freemium plan, unlike several competitors in this category.
$540/yearStarting pricesolarwinds.com

Starting price

$540/yearSaaS remote desktop starting price

Support

Email
💬Chat
Phone
👥Community
unknown

In-built chat and video calling for support sessions

Upside

  • Secure remote access
  • Multi-platform compatibility
  • Built-in chat and video calling

Catch

  • No freemium plan
  • May need technical setup
  • Limited customization reported
Pick it ifMid-to-large IT teams needing secure, multi-platform remote support
Skip it ifSmall businesses or startups with tight software budgets
PricingFrom $540/year

Editor's takeDameware Remote Everywhere runs as SolarWinds' cloud remote support tool, built for IT teams supporting mixed device fleets. Built-in chat and video calling let technicians communicate without a separate app. Pricing starts at $540 a year, with no free tier for smaller teams to try first.

Does Dameware Remote Everywhere have a free plan?

No. Pricing starts at $540 per year, with a 14-day free trial available instead of a permanent free tier.

What platforms does Dameware Remote Everywhere support?

It is built for multi-platform compatibility, letting IT teams support different device types from one tool.

The evidence: 6 criteria
9.2
Product Capability & Depthsolarwinds.comsolarwinds.com
8.8
Market Credibility & Trust Signalstechradar.com
8.7
Usability & Customer Experiencesolarwinds.com
8.5
Value, Pricing & Transparencysolarwinds.com
9.0
Security, Compliance & Data Protectionsolarwinds.com
8.9
Integrations & Ecosystem Strengthsolarwinds.com
7

LogMeIn

logmein.com · LogMeIn Remote Access Software · scored Dec 2025

LogMeIn bills annually, drops its 1TB cloud storage

Best forEnterprise IT teams needing robust endpoint management

From $30 per month remote accessAES encryptionBitdefender antivirus
−0.3 vs #1

Premium remote access software with 256-bit AES encryption, multi-monitor support, and Bitdefender antivirus.

Standout factLogMeIn cites an industry-leading 99.9% uptime recordtrustpilot.com
Biggest catchLogMeIn discontinued its 1TB cloud storage feature in August 2024.support.logmein.com
99.9%Uptimetrustpilot.com
$349.99/yrIndividual plan pricesplashtop.com

Standout number

99.9%reported uptime

Source: trustpilot.com

The thing people get wrong

LogMeIn's displayed monthly price is what you pay each month

It is billed as one annual charge, around $350/yr for two computers

Source: splashtop.com

Upside

  • 256-bit AES encryption
  • Bitdefender antivirus included on select plans
  • Command line access for IT admins

Catch

  • Billed annually despite monthly pricing shown
  • Discontinued its 1TB cloud storage
  • Pricier than competitors like Splashtop
Pick it ifEnterprise IT teams needing robust endpoint management
Skip it ifSmall teams on a tight budget
PricingFrom $30/mo shown, billed annually (~$350/yr for 2 computers)

Editor's takeLogMeIn ranks 7th of 12 in this category at 8.9. Its encryption and bundled antivirus suit compliance-heavy IT teams. Losing the 1TB storage perk and facing steep renewal price jumps are the current pain points.

Is LogMeIn billed monthly or annually?

Annually. Pricing is displayed by month on the site, but plans are billed as one annual charge.

Does LogMeIn still include cloud file storage?

No. The 1TB LogMeIn Files cloud storage feature was discontinued in August 2024.

The evidence: 6 criteria, 3 penalties (−0.19 points)
9.3
Product Capability & Depthlogmein.comlogmein.com
9.0
Market Credibility & Trust Signals
8.9
Usability & Customer ExperienceLooked for: We examine the ease of setup, interface intuitiveness, and cross-platform consistency for end-users.The interface is intuitive with a streamlined toolbar for essential functions, though some users report friction with the Mac client.pcmag.compcmag.comyoutube.com
8.2
Value, Pricing & TransparencyLooked for: We analyze the cost-to-feature ratio, billing transparency, and competitiveness against similar tools.LogMeIn Pro is significantly more expensive than competitors like Splashtop and enforces annual billing despite displaying monthly rates.logmein.comsplashtop.comreddit.com
9.5
Security, Compliance & Data ProtectionLooked for: We investigate encryption standards, compliance certifications (HIPAA, GDPR), and access control features.The product excels with 256-bit AES encryption, MFA, and integrated Bitdefender antivirus, making it suitable for regulated industries.logmein.comsupport.logmein.comlogmein.com
9.0
Remote Administration & IT ManagementLooked for: We look for advanced tools like command line access, background management, and system health monitoring.Pro provides powerful admin tools including direct command line access and background maintenance without interrupting the end user.logmein.compcmag.comyoutube.com

Score adjustments−0.19 points in total

−0.05Pricing is displayed as a monthly cost but billed annually, and the service is significantly more expensive than direct competitors like Splashtop.splashtop.com · severity 70/100
−0.09The 1TB LogMeIn Files cloud storage feature was officially discontinued in August 2024, removing a significant value-add previously included in the subscription.support.logmein.com · severity 65/100
−0.05Users have reported specific connectivity and client stability issues when connecting to or from Mac devices.youtube.com · severity 45/100
8

Apache Guacamole

guacamole.apache.org · scored Dec 2025

Apache Guacamole is free, open-source, and used by millions.

Best forIT teams needing free, self-hosted, browser-based remote access without agents.

Free plan free planopen sourceMFA support
−0.4 vs #1

Clientless HTML5 gateway for RDP, VNC, and SSH access, no plugins or client software needed.

Standout factOver 10 million downloads on Docker Hub, with commercial backing from Keeper Security since 2022.infosecinstitute.com
Biggest catchUsers cannot print directly to local printers; the workaround generates a PDF download instead.guacamole.apache.org
10M+Docker Hub downloadsinfosecinstitute.com
$0License costguacamole.apache.org
2018Apache Top-Level Project sincehelp.egroupware.org

Standout number

10M+Docker Hub downloads

Source: infosecinstitute.com

Runs on

🌐Web
iOS
🤖Android
💻Windows
💻Mac
API

Source: guacamole.apache.org

Upside

  • Free, open-source, Apache License
  • Clientless HTML5 access, no plugins
  • MFA and LDAP/AD support built in

Catch

  • No direct local printing
  • Clipboard sync limited by browser
  • High CPU use on graphical sessions
Pick it ifIT teams needing free, self-hosted, browser-based remote access without agents.
Skip it ifNon-technical users, or teams wanting local printing and polished desktop apps.
PricingFree and open-source (Apache License 2.0)

Editor's takeGuacamole turns any browser into a remote desktop client for RDP, VNC, and SSH sessions, with zero licensing cost. Its Apache Foundation governance and 10 million-plus Docker Hub downloads back up its staying power. The tradeoffs show up in daily use: no local printing, browser-limited clipboard access, and heavier CPU load during video-heavy sessions.

Is Apache Guacamole really free?

Yes. The core product is licensed under Apache License 2.0 with no licensing fees. Optional commercial support is available through third parties like Keeper Security.

Can Guacamole print to a local printer?

No. Browsers cannot access local printers directly, so Guacamole generates a PDF download instead, which users then print manually from their own device.

The evidence: 6 criteria, 3 penalties (−0.18 points)
8.7
Product Capability & DepthLooked for: We evaluate the breadth of supported protocols, core remote access features, and clientless capabilities without requiring plugins.Guacamole is a clientless HTML5 gateway supporting RDP, VNC, SSH, Telnet, and Kubernetes with features like session recording, file transfer, and Wake-on-LAN.guacamole.apache.orgguacamole.apache.orgguacamole.apache.org
9.3
Market Credibility & Trust SignalsLooked for: We assess the product's adoption, governance model, community activity, and commercial backing.As a Top-Level Apache Project with over 10 million Docker Hub downloads and commercial backing from Keeper Security, it commands immense market trust.help.egroupware.orginfosecinstitute.comsiliconangle.com
8.4
Usability & Customer ExperienceLooked for: We examine the ease of use for end-users, setup complexity for admins, and friction points in daily workflows.While the browser-based access is seamless, users face documented friction with clipboard synchronization and the lack of direct local printing.guacamole.apache.orgguacamole.apache.orgguacamole.apache.org
9.8
Value, Pricing & TransparencyLooked for: We evaluate the licensing model, cost-to-value ratio, and transparency of any commercial tiers.The core product is free and open-source (Apache License 2.0), offering enterprise-grade capabilities with zero licensing fees.guacamole.apache.orgguacamole.apache.orgguacamole.apache.org
8.8
Integrations & Ecosystem StrengthLooked for: We look for API availability, containerization support, and extensibility with other infrastructure tools.It offers extensive APIs (C, Java, JS), official Docker images, and Kubernetes support, making it highly extensible for developers.guacamole.apache.orgguacamole.apache.orgguacamole.apache.org
9.0
Security, Compliance & Data ProtectionLooked for: We analyze authentication mechanisms, data handling, and compliance features suitable for secure remote access.Guacamole supports robust MFA (TOTP, Duo), integrates with LDAP/AD/SAML, and ensures no data resides on the client device.guacamole.apache.orgguacamole.apache.orghelp.egroupware.org

Score adjustments−0.18 points in total

−0.08Multimedia performance is poor, with documented lag and high CPU usage during video playback or audio streaming.lists.apache.org · severity 60/100
−0.05Clipboard functionality is restricted by browser security policies, often preventing direct copy/paste shortcuts.guacamole.apache.org · severity 45/100
−0.05Direct printing to local devices is not supported; users must rely on a workaround that generates a PDF download.guacamole.apache.org · severity 45/100
9

RealVNC

realvnc.com · RealVNC Remote Access · scored Dec 2025

RealVNC hits 1 billion installs, free plan shrank to 3 devices

Best forEnterprises requiring maximum security and ISO 27001 compliance

Free tier From $8 per month ISO 27001Raspberry Pi supportAES-256 encryption
−0.4 vs #1

ISO 27001 certified remote access with native Linux and Raspberry Pi support, end-to-end AES encryption.

Standout factRealVNC technology is installed on over 1 billion devices worldwide, used by NASA and IBM.realvnc.com
Biggest catchThe free 'Lite' plan was restricted to just 1 user and 3 devices, causing documented user backlash.reddit.com
1 billion+Device installsrealvnc.com
$8.25/moStarting pricerealvnc.com
3 devicesFree plan limitreddit.com

Standout number

1B+devices running RealVNC technology

Source: realvnc.com

Free vs paid

Lite plan

$0
  • 1 user
  • 3 devices
  • Non-commercial only

Essentials from $8.25/mo

  • Commercial use
  • More devices
  • Higher tiers add session recording

Source: realvnc.com

Upside

  • ISO 27001 certified (2024)
  • Native Raspberry Pi and Linux support
  • 1 billion+ device installs

Catch

  • Free plan capped at 3 devices
  • No drag-and-drop file transfer
  • Session recording is Premium-only
Pick it ifEnterprises requiring maximum security and ISO 27001 compliance
Skip it ifTeams relying on built-in audio chat, video conferencing, or whiteboards
PricingFrom $8.25/mo (Essentials), free Lite plan capped at 3 devices

Editor's takeRealVNC built its reputation as the original creator of VNC technology, now backing that with ISO 27001 certification earned in 2024 and end-to-end AES-GCM encryption that keeps session data undecryptable even by the vendor. Its native support for Linux and Raspberry Pi sets it apart from competitors focused only on Windows and Mac. The free tier took a hit recently, shrinking to just 3 devices for non-commercial use, which drew visible user backlash.

Does RealVNC support Raspberry Pi?

Yes, natively, alongside Windows, macOS, Linux, iOS, and Android, a rarer combination among remote access tools.

How restrictive is RealVNC's free plan?

The free 'Lite' plan is limited to 1 user and 3 devices for non-commercial use only.

The evidence: 6 criteria, 3 penalties (−0.15 points)
8.7
Product Capability & DepthLooked for: We evaluate the breadth of remote access features, including screen sharing, file transfer, session recording, and multi-monitor support.RealVNC Connect offers robust remote control, audio streaming, and multi-monitor support, though advanced features like session recording are reserved for higher tiers.realvnc.comrealvnc.comrealvnc.com
9.3
Market Credibility & Trust SignalsLooked for: We assess the vendor's industry standing, certifications, user base size, and adoption by major enterprises.RealVNC is a pioneer in remote access technology with over a billion installs and usage by major organizations like NASA and IBM.realvnc.comrealvnc.com
8.8
Usability & Customer ExperienceLooked for: We analyze user feedback regarding ease of setup, interface intuitiveness, and connection stability.Users consistently praise the platform for its ease of use and stability, though some report UI glitches and friction with recent interface changes.realvnc.comtrustradius.comtrustradius.com
8.6
Value, Pricing & TransparencyLooked for: We examine pricing structures, free tier availability, and cost-effectiveness compared to major competitors.RealVNC offers competitive pricing starting at $8.25/month, which is generally lower than TeamViewer, though the restructuring of its free plan caused significant user backlash.realvnc.comrealvnc.comreddit.com
9.1
Cross-Platform Compatibility & DeploymentLooked for: We look for support across various operating systems and tools for mass deployment in enterprise environments.The software excels with broad support for Windows, Mac, Linux, Raspberry Pi, and mobile devices, plus MSI deployment tools for enterprise.realvnc.comrealvnc.com
9.5
Security, Compliance & Data ProtectionLooked for: We evaluate security certifications, encryption standards, and compliance with regulations like GDPR and HIPAA.RealVNC Connect is ISO 27001 certified and supports HIPAA and GDPR compliance, utilizing 256-bit AES encryption with no cloud decryption.realvnc.comrealvnc.comrealvnc.com

Score adjustments−0.15 points in total

−0.05RealVNC significantly restricted its free plan (rebranded to 'Lite') to only 3 devices and forced re-registration, causing documented user backlash.reddit.com · severity 65/100
−0.06Users report that file transfer lacks the seamless drag-and-drop functionality found in competitors like TeamViewer, often requiring a dedicated file transfer window.reddit.com · severity 45/100
−0.04Customer support response times are reported to be slow for users on lower-tier plans compared to enterprise customers.g2.com · severity 40/100
10

Remote Access Plus

manageengine.com · scored Dec 2025

Free for 10 computers, but the mobile app struggles

Best forIT technicians needing background diagnostics without disrupting the end user.

Free tier free tierdiagnostic toolkitISO 27001 certified
−0.5 vs #1

Remote desktop tool with 12+ diagnostic tools and deep ServiceDesk Plus integration for IT teams.

Standout factThe free edition covers 10 computers and 1 technician permanently, with no time limit.manageengine.com
Biggest catchThe mobile app lacks functionality and consumes significant bandwidth each time it connects.g2.com
10Free edition computer limitmanageengine.com
12+Diagnostic tools includedkidan.co
~$75/yr, 25 computersStandard editionmanageengine.com

Free vs paid

Free edition

$0
  • 10 computers, 1 technician
  • 12+ diagnostic tools
  • No expiration

Standard, from ~$75/yr

  • 25 computers, 5 technicians
  • Priority features
  • Scales with team size

Source: manageengine.com

The thing people get wrong

The Remote Access Plus mobile app matches the desktop experience

Users report the mobile app lacks functionality and uses heavy bandwidth

Source: g2.com

Upside

  • 12+ diagnostic tools like Registry, CMD
  • Free edition covers 10 computers forever
  • SOC 2 and ISO 27001 certified

Catch

  • Mobile app has functionality issues
  • Limited macOS functionality versus Windows
  • Ecosystem favors other Zoho/ManageEngine tools
Pick it ifIT technicians needing background diagnostics without disrupting the end user.
Skip it ifMac-heavy environments wanting parity with Windows functionality.
PricingFree for 10 computers. Standard edition starts around $75/year for 25 computers.

Editor's takeRemote Access Plus leans on its System Manager toolkit, more than 12 diagnostic tools like remote command prompt and registry access that let technicians fix issues without ever opening a full remote session. The free edition genuinely covers 10 computers with no expiration, and ISO 27001 plus SOC 2 Type II certification back the security story. The mobile app undercuts that polish, with G2 reviewers reporting it lacks functionality and burns through bandwidth on every connection.

Is Remote Access Plus really free?

Yes, for up to 10 computers and 1 technician, with no time limit. The Standard edition starts around $75 per year for 25 computers if you need to scale beyond the free tier.

Is the Remote Access Plus mobile app reliable?

Reviews say it needs work. Users report the mobile app lacks functionality compared to the desktop console and uses significant bandwidth each time it connects.

The evidence: 6 criteria, 3 penalties (−0.17 points)
9.0
Product Capability & DepthLooked for: We evaluate the breadth of remote diagnostic tools, session handling features, and cross-platform support capabilities.Remote Access Plus offers over 12 diagnostic tools including remote command prompt, registry access, and file manager, enabling technicians to troubleshoot without initiating a remote desktop session.manageengine.comkidan.comanageengine.com
9.2
Market Credibility & Trust SignalsLooked for: We assess the vendor's industry standing, security certifications, and adoption by established enterprises.ManageEngine holds major global security certifications including ISO 27001 and SOC 2 Type II, validating its reliability for enterprise use.manageengine.commanageengine.com
8.4
Usability & Customer ExperienceLooked for: We analyze user feedback regarding ease of setup, interface intuitiveness, and mobile app performance.While the web console is praised for ease of setup, users report significant performance and functionality issues with the mobile application.manageengine.comg2.comg2.com
9.5
Value, Pricing & TransparencyLooked for: We examine pricing models, free tier availability, and the transparency of cost structures.The product offers a permanently free edition for up to 10 computers and transparent pricing tables for both cloud and on-premise versions.manageengine.commanageengine.commanageengine.com
9.3
Security, Compliance & Data ProtectionLooked for: We evaluate security features like 2FA, encryption, and compliance with standards like HIPAA and GDPR.The platform supports HIPAA compliance, 2FA, and secure tunnels, backed by extensive ISO and SOC certifications.manageengine.commanageengine.commanageengine.com
8.8
Integrations & Ecosystem StrengthLooked for: We look for native integrations with ITSM tools, help desk software, and third-party platforms.Strong native integration with ManageEngine ServiceDesk Plus and Jira allows for seamless ticket-to-remote-session workflows.manageengine.commanageengine.comhelp.servicedeskplus.com

Score adjustments−0.17 points in total

−0.06Users report the mobile application lacks functionality, consumes high bandwidth, and has performance issues.g2.com · severity 60/100
−0.07Functionality for Apple/macOS devices is reported to be more limited compared to Windows, with some enrollment and control issues.g2.com · severity 50/100
−0.04Some users have reported delays in customer support response times.g2.com · severity 40/100
11

RemotePC

remotepc.com · RemotePC™ - Secure Remote Access Solution · scored Dec 2025

RemotePC starts at $29.50/year, renews much higher

Best forSmall businesses needing budget-friendly remote access with unlimited users.

From $30 per year RDP ConnectorSOC 2 certifiedrenewal price jump
−0.5 vs #1

A secure remote access tool with an RDP Connector, SOC 2 and ISO 27001 certification, and low first-year pricing.

Standout factConsumer plans start at $29.50 per year, scaling to $599.50 per year for Enterprise with 100 computers.business.com
Biggest catchTrustpilot reviewers report being billed again a year after canceling, with recurring cancellation difficulties.trustpilot.com
4.7/5, 603 reviewsG2 ratingg2.com
$29.50/yearConsumer starting pricebusiness.com

Starting price

$29.50/yearFirst-year price, renewal rates run higher

In their words

“Canceled numerous times, yet they billed me again a year later.”

trustpilot.com

Upside

  • RDP Connector allows VPN-free access
  • SOC 2 Type 2 and ISO 27001 certified
  • Highly affordable first-year pricing

Catch

  • Renewal prices much higher than year one
  • Documented difficulties canceling
  • Occasional screen lag reported
Pick it ifSmall businesses needing budget-friendly remote access with unlimited users.
Skip it ifEnterprises requiring deep third-party integrations like ServiceNow or Jira.
PricingFrom $29.50/year (first year), Enterprise $599.50/year

Editor's takeRemotePC's RDP Connector lets IT teams reach Windows machines without configuring a VPN or RD Gateway, a real convenience for lean teams. First-year pricing looks aggressive at $29.50 for consumers, backed by SOC 2 Type 2 and ISO 27001 certification. Renewal is where the pitch gets murkier. PCMag flags the pricing page as confusing between first-year and renewal rates, and Trustpilot reviewers describe real trouble canceling before getting billed again.

Does RemotePC's price go up after the first year?

Yes. Reviewers note renewal rates run significantly higher than the discounted first-year price, and the pricing page can be confusing.

What is RemotePC's RDP Connector?

It lets you access remote Windows computers and servers via RDP without configuring a VPN or Microsoft RD Gateway.

The evidence: 6 criteria, 3 penalties (−0.18 points)
8.9
Product Capability & DepthLooked for: We evaluate the breadth of remote access features, including file transfer, multi-monitor support, and specialized tools like RDP connectors.RemotePC offers a robust feature set including always-on remote access, file transfer, drag-and-drop, remote printing, and a unique RDP Connector that enables RDP sessions without a VPN.remotepc.comremotepc.comremotepc.com
9.2
Market Credibility & Trust SignalsLooked for: We look for third-party security audits, industry certifications, and professional editorial reviews that validate the vendor's reliability.RemotePC holds major industry certifications including SOC 2 Type 2 and ISO 27001:2022, and has received high editorial ratings from PCMag and Business.com.pcmag.comremotepc.combusiness.com
8.6
Usability & Customer ExperienceLooked for: We assess ease of setup, interface intuitiveness, and the quality of customer support and billing processes.While the interface is praised for simplicity and web-based access, significant friction exists regarding cancellation processes and auto-renewal policies.remotepc.combusiness.comtrustpilot.com
8.8
Value, Pricing & TransparencyLooked for: We evaluate the cost-effectiveness of plans, transparency of renewal rates, and hidden fees or overage charges.RemotePC offers highly competitive first-year pricing for consumers and enterprises, though renewal rates are significantly higher and overage charges apply.business.comremotepc.compcmag.com
8.7
Integrations & Ecosystem StrengthLooked for: We look for native integrations with ITSM tools, identity providers (SSO), and deployment management systems.RemotePC integrates with major helpdesk platforms (Zendesk, Freshdesk, JIRA) and identity providers (Okta, Azure AD), plus deployment tools like Jamf.remotepc.comremotepc.comremotepc.com
9.4
Security, Compliance & Data ProtectionLooked for: We examine encryption standards, access controls, and compliance with regulations like HIPAA, GDPR, and PCI.The product employs TLS v1.2/AES-256 encryption, supports 2FA and Personal Keys, and meets strict regulatory standards including HIPAA and GDPR.blog.idrive.comremotepc.comremotepc.com

Score adjustments−0.18 points in total

−0.08Multiple user reviews on Trustpilot report significant difficulty in cancelling subscriptions and instances of unexpected auto-renewal charges.trustpilot.com · severity 75/100
−0.07Some users report performance issues such as screen updates lagging behind mouse movements and keystrokes.g2.com · severity 50/100
−0.03Editorial reviews note that the pricing page can be confusing, with heavy first-year discounts masking significantly higher renewal rates.pcmag.com · severity 45/100
12

RustDesk

rustdesk.com · scored Dec 2025

RustDesk self-hosting is free, but setup takes technical skill

Best forPrivacy-focused teams wanting a free, self-hosted remote tool

Free plan open sourcefree planself-hosted
−0.5 vs #1

Open-source remote desktop tool you can self-host, with 106,000+ GitHub stars and end-to-end encryption.

Standout factRustDesk has over 106,000 stars on GitHub.github.com
Biggest catchA 2024 CVE found RustDesk 1.2.3 installed a test root certificate on Windows by default.nvd.nist.gov
106,000+GitHub starsgithub.com
~$14/mo VPS vs $50/moSelf-hosting cost vs TeamViewerreddit.com

Adoption

106,000+GitHub stars

Source: github.com

RustDesk self-hosted VPS vs TeamViewer subscription

Monthly cost to run

Source: reddit.com

Upside

  • Free self-hosting, no license key
  • End-to-end encryption built in
  • Works on Windows, Mac, Linux, mobile

Catch

  • Self-hosting setup is complex
  • Linux Wayland has had bugs
  • Address book needs Pro license
Pick it ifPrivacy-focused teams wanting a free, self-hosted remote tool
Skip it ifNon-technical teams without IT staff to run servers
PricingFree to self-host, no license required

Editor's takeRustDesk lets you self-host a remote desktop server for free, no license required, which Reddit users say beats TeamViewer's roughly $50-a-month cost even after paying for a VPS. It has over 106,000 GitHub stars and supports AV1 and other modern codecs. A 2024 CVE found the Windows installer placed a test root certificate in the trusted store by default, a real security lapse.

Is RustDesk really free?

Yes, for self-hosting. Community releases are free with no license required, though the Pro tier adds features like an address book.

Has RustDesk had security issues?

Yes. CVE-2024-25140 found that RustDesk 1.2.3 for Windows installed a test root certificate into the Trusted Root Certification Authorities store by default.

The evidence: 6 criteria, 3 penalties (−0.17 points)
9.2
Product Capability & DepthLooked for: We evaluate the breadth of remote access features, cross-platform support, and technical sophistication compared to enterprise standards.RustDesk offers a comprehensive open-source remote desktop solution supporting Windows, macOS, Linux, Android, iOS, and Web, featuring virtually zero-configuration setup, hardware-accelerated video codecs (AV1, VP9), and file transfer capabilities.rustdesk.comgithub.comubuntuhandbook.org
8.8
Market Credibility & Trust SignalsLooked for: We assess community adoption, open-source transparency, and the reputation of the maintainers within the industry.With over 106,000 GitHub stars, RustDesk has massive community validation and transparency via its open-source codebase, although questions regarding its corporate structure and past certificate handling have raised minor concerns.github.comgithub.com
8.9
Usability & Customer ExperienceLooked for: We look for ease of installation, interface intuitiveness, and the smoothness of the remote control experience across different devices.Users consistently report the interface is snappy and easy to use for basic connections, though setting up a self-hosted server requires technical knowledge and Linux Wayland support has historically faced friction.rustdesk.comreddit.comtekpon.com
9.6
Value, Pricing & TransparencyLooked for: We evaluate the cost-to-value ratio, the generosity of free tiers, and the clarity of pricing for premium features.RustDesk offers an industry-leading value proposition by allowing full self-hosting for free without license keys, significantly undercutting competitors like TeamViewer who charge high monthly fees.rustdesk.comgithub.comreddit.com
8.7
Security, Privacy & Self-HostingLooked for: We examine encryption standards, data ownership capabilities, and vulnerability management processes.The platform utilizes end-to-end encryption (NaCl) and enables complete data sovereignty via self-hosting, though a 2024 CVE regarding a test root certificate on Windows highlighted a lapse in security best practices.github.comnvd.nist.gov
9.1
Cross-Platform PerformanceLooked for: We assess the software's performance, latency, and resource efficiency across various operating systems.RustDesk is widely praised for its lightweight footprint and low latency, particularly when self-hosted, although specific Linux environments (Wayland) have required ongoing fixes for input issues.reddit.comitsfoss.com

Score adjustments−0.17 points in total

−0.08CVE-2024-25140: RustDesk 1.2.3 for Windows was found to install a 'WDKTestCert' code signing certificate into the Trusted Root Certification Authorities store by default, which is a security risk.nvd.nist.gov · severity 75/100
−0.06Users on Linux Wayland sessions have reported significant issues with mouse pointer misalignment and multi-monitor support, requiring workarounds or nightly builds.github.com · severity 60/100
−0.03There is documented user confusion and frustration regarding the 'Address Book' feature being locked behind the Pro license even for self-hosted users.reddit.com · severity 45/100
02

Side by side

10 features across 12 products. Green is yes, red is no, grey is not published.

FeatureParallels RAS (Remote Application Server)SplashtopParallels Desktop for MacRemote UtilitiesZoho AssistDameware Remote EverywhereLogMeInApache GuacamoleRealVNCRemote Access PlusRemotePCRustDesk
Has Mobile App Web-only
Has Free Plan
Has Free Trial
Integrates With Zapier
Has Public API Enterprise API only Enterprise API only
Live Chat Support Email/Ticket only Email/Ticket only Email/Ticket only Email/Ticket only Email/Ticket only Email/Ticket only Email/Ticket only
SOC 2 or ISO Certified
Popular Integrations Microsoft 365, Azure, AWS Microsoft Teams, Slack, Google Workspace None specified None specified Zoho CRM, Slack, Microsoft Teams SolarWinds Orion, Active Directory, Microsoft 365 Microsoft 365, Slack, Salesforce None specified Microsoft Teams, Slack, Jira ServiceDesk Plus, Active Directory, Microsoft 365 Microsoft Teams, Slack, Zoom None specified
Supports SSO Enterprise plans only
Starting Price $120 per year $17 per month $100 per year $99 one-time $10 per month $540 per year $30 per month Free $8 per month Free tier $30 per year Free
03

How we chose

Four fixed criteria for every product, plus two chosen for Remote Desktop & Access Tools for SaaS Companies, weighted and reduced by documented penalties.

Full methodology
Criteria set for this categoryProduct Capability & Depth, Market Credibility & Trust Signals, Usability & Customer Experience, Value, Pricing & Transparency, Security, Compliance & Data Protection, Integrations & Ecosystem Strength
Evidence, then a scoreDocumentation, pricing pages, security pages and third-party reviews. Each criterion records what was found and links its sources.
Penalties, then a rankDocumented problems pull the score down with their evidence attached. Rank follows the score. Sponsored rows, where present, are labelled.
iVendors cannot buy a position. Every score rests on published evidence, documented problems pull it down, and a 9.1 here is not a 9.1 in another category.
Albert Richer
Albert RicherFounder · Memphis, TN

Sets the criteria and reviews the evidence before a ranking publishes. Email him if something here looks wrong.

04

Questions people ask

How much does Parallels RAS cost?

Licensing starts at $120 per concurrent user per year, with a minimum purchase of 15 users, according to the vendor's own pricing blog.

Does Parallels RAS work with Azure Virtual Desktop?

Yes. It integrates natively with AVD, letting IT manage workspaces and host pools from one console, per Parallels product documentation.

Is Splashtop good for MSPs?

Yes. It is built for IT teams and MSPs needing unattended access to manage multiple client computers remotely, backed by SOC 2 and HIPAA compliance.

How much does Splashtop cost?

Plans start at $17 a month, with a 7-day free trial and custom enterprise pricing available for larger deployments.

Is Parallels Desktop officially supported by Microsoft?

Yes. It is the first Microsoft-authorized solution for running Windows 11 ARM on Apple M1, M2 and M3 Macs.

Has Parallels had any major security issues?

Yes. A 2024 zero-day vulnerability, CVE-2024-34331, allowed local attackers to escalate privileges to root, and researchers noted the initial patch was bypassed.

Is Remote Utilities really free?

Yes, for small businesses managing up to 10 Windows PCs. Larger deployments require a one-time $99 license rather than a subscription.

Does Remote Utilities support Mac and Linux?

Only partially. Host clients for macOS and Linux are still in beta, so Windows remains the most complete experience.

How is the best Remote Desktop & Access Tools for SaaS Companies decided?

Every product is scored on six criteria for this category, with cited evidence and documented penalties. Rank follows the overall score. Vendors cannot pay for a position.

How often is this ranking updated?

Products are re-scored when pricing, features or evidence change. This ranking was last updated July 5, 2026.

05

More in Remote Desktop & Access Tools

4 related rankings.

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