Finding the Right Fit: Insights into Business VoIP & Cloud Phone Systems Tailored for Contractors When it comes to choosing a business VoIP or cloud phone system, contractors need solutions that stand up to real-world demands. Research suggests that many users prioritize features like call quality, ease of use, and integration capabilities—especially when juggling multiple projects. Market analysis indicates that systems from brands like RingCentral and Nextiva often receive high marks for their user-friendly interfaces and robust customer support. For example, industry reports show that RingCentral’s seamless integration with popular project management tools is frequently praised by contractors. Interestingly, studies indicate that a surprising number of users overlook the importance of mobile app functionality. Many contractors are on the go, so having reliable mobile access can be a game-changer.Finding the Right Fit: Insights into Business VoIP & Cloud Phone Systems Tailored for Contractors When it comes to choosing a business VoIP or cloud phone system, contractors need solutions that stand up to real-world demands. Research suggests that many users prioritize features like call quality, ease of use, and integration capabilities—especially when juggling multiple projects.Finding the Right Fit: Insights into Business VoIP & Cloud Phone Systems Tailored for Contractors When it comes to choosing a business VoIP or cloud phone system, contractors need solutions that stand up to real-world demands. Research suggests that many users prioritize features like call quality, ease of use, and integration capabilities—especially when juggling multiple projects. Market analysis indicates that systems from brands like RingCentral and Nextiva often receive high marks for their user-friendly interfaces and robust customer support. For example, industry reports show that RingCentral’s seamless integration with popular project management tools is frequently praised by contractors. Interestingly, studies indicate that a surprising number of users overlook the importance of mobile app functionality. Many contractors are on the go, so having reliable mobile access can be a game-changer. And let’s face it: trying to manage calls on a traditional landline is about as fun as watching paint dry. While cost is always a factor, research shows that investing in a system with solid features can pay off in productivity gains—many customers report significant time savings when they choose the right platform. In terms of budget, it’s worth noting that plans can range widely—from affordable options under $30 per month to more comprehensive packages exceeding $100. So whether you're a solo contractor or managing a larger team, there’s likely a solution that fits your needs. Remember, systems like 8x8 have been around since the late '90s and have continually evolved based on user feedback, making them a reliable choice for many in the contracting field. So, what are you waiting for? Your next project could benefit from a communication upgrade!
Ricoh Cloud VoIP Services provide a scalable and flexible telephony solution specifically designed for contractors and construction industry professionals. Its ability to deliver business telephony to office, mobile, and remote workers enhances communication and collaboration, ensuring smooth project management and efficient operations.
Ricoh Cloud VoIP Services provide a scalable and flexible telephony solution specifically designed for contractors and construction industry professionals. Its ability to deliver business telephony to office, mobile, and remote workers enhances communication and collaboration, ensuring smooth project management and efficient operations.
REMOTE WORK PRO
UNLIMITED CALLS
Best for teams that are
Enterprises seeking fully managed IT and communication services
Organizations needing robust disaster recovery and failover options
Companies wanting to bundle print, IT, and voice services
Skip if
Small businesses seeking a DIY, standalone phone app
Startups looking for the lowest possible monthly price
Teams not interested in broader managed infrastructure services
Expert Take
Our analysis shows Ricoh Cloud VoIP Services excels in enabling hybrid work through robust mobile integration and disaster recovery protocols. Research indicates the platform leverages top-tier technology from partners like Intermedia and Cisco, ensuring enterprise-grade reliability. Based on documented features, it offers a seamless transition from legacy PBX to cloud-based unified communications without heavy infrastructure investment, provided customers are comfortable with the recent strategic shift in their managed services division.
Pros
Hosted infrastructure requires no on-premise hardware
Seamless failover to mobile devices for disaster recovery
Zero Trust security architecture with end-to-end encryption
Powered by industry leaders like Intermedia and Cisco
Scalable seat-based pricing model
Cons
U.S. Managed IT Services business sold to Netrix Global
Poor customer support ratings on third-party review sites
Opaque pricing requires consultation to obtain
Customers must provide power supplies for non-PoE phones
Billing dispute complaints found in user reviews
This score is backed by structured Google research and verified sources.
Overall Score
9.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Contractors. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the comprehensiveness of the UCaaS features, including voice, video, chat, and mobile capabilities tailored for hybrid workforces.
What We Found
Ricoh delivers a hosted VoIP infrastructure featuring advanced PBX, intelligent call re-routing, and disaster recovery that fails over to mobile devices. The service is powered by strategic partnerships with leading platforms like Intermedia and Cisco Webex, ensuring a full suite of unified communication tools including voicemail-to-email, auto-attendant, and conferencing without requiring on-premise hardware.
Score Rationale
The score is high due to the robust feature set inherited from top-tier partners like Intermedia and Cisco, though it relies on white-labeled technology rather than proprietary innovation.
Supporting Evidence
Ricoh leverages partnerships with Intermedia and Cisco to deliver its communication services. Intermedia Unite's comprehensive functionality... make it a formidable VoIP and unified communications platform.
— pcmag.com
The service includes advanced hosted PBX features that allow calls to go to mobile or home devices during network outages. And thanks to advanced hosted PBX (private branch exchange), calls can go to mobile, home, or other designated device in the case of a network outage.
— ricoh-usa.com
Ricoh Cloud VoIP services provide seamless integration with mobile devices and intelligent re-routing to globally distributed workforces. With our cloud VoIP service, you can have calls forwarded directly or intelligently re-routed to a globally distributed workforce or call center.
— ricoh-usa.com
Documented in official product documentation, Ricoh Cloud VoIP Services supports office, mobile, and remote workers, enhancing communication and collaboration.
— ricoh-usa.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's long-term stability, market presence, and corporate strategy regarding their managed services portfolio.
What We Found
Ricoh is a globally recognized technology brand with over 85 years of history, but it recently executed a strategic divestiture of its U.S. Managed IT Services business to Netrix Global (effective October 2025). This shift indicates a move away from direct SMB IT management in the U.S. while maintaining a focus on digital services for larger enterprises.
Score Rationale
The score reflects Ricoh's massive global authority and stability, slightly tempered by the significant structural change of selling its U.S. managed services arm.
Supporting Evidence
Ricoh has a long history of cultivating knowledge and technologies over 85 years. supported by cultivated knowledge, technologies, and organizational capabilities nurtured over its 85-year history.
— ricoh.com
Ricoh announced the sale of its U.S. Managed IT Services business to Netrix Global, effective October 31, 2025. Ricoh Company, Ltd. today announced the sale of its Managed IT Services business in the United States to Netrix Global... The transfer is effective as of October 31, 2025.
— ricoh.com
8.5
Category 3: Usability & Customer Experience
What We Looked For
We examine user feedback regarding ease of setup, daily usage, and the quality of technical support and billing resolution.
What We Found
While the underlying SaaS platforms (like Intermedia Unite) are rated highly for usability, Ricoh's direct customer support receives poor ratings. Public reviews on Trustpilot and the Better Business Bureau cite issues with billing disputes, unresponsiveness ('ghosting'), and difficulties in cancelling contracts, which impacts the overall customer experience despite the 'simple' onboarding claims.
Score Rationale
This category scores lower than others due to documented negative sentiment regarding Ricoh's direct support and billing processes, despite the high usability of the software itself.
Supporting Evidence
Ricoh claims setup is simple with employees just plugging in a device. Making the move to cloud VoIP is simple... Employees plug in a phone, laptop, or mobile device to your network OR the internet.
— ricoh-usa.com
Customer complaints detail issues with unresponsiveness and billing disputes. They were very responsive at first then ghosted 3 weeks later. This has happened several times where we get close and then nothing.
— bbb.org
Ricoh Europe holds a 'Bad' 1.7-star rating on Trustpilot based on customer reviews. 1.7 ... Ricoh Europe Reviews
— uk.trustpilot.com
Outlined in published support documentation, Ricoh Cloud VoIP Services offers a user-friendly interface for seamless communication.
— ricoh-usa.com
8.7
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear public pricing, contract flexibility, and the total cost of ownership including hardware and maintenance.
What We Found
Ricoh does not publish pricing publicly, utilizing a quote-based model typical of enterprise MSPs. The service eliminates upfront costs for PBX hardware, but terms specify that customers must provide their own power supplies for IP phones if not leasing PoE switches from Ricoh. This lack of transparency requires direct engagement to determine actual costs.
Score Rationale
The score is anchored at 8.7 as the quote-based model is standard for enterprise services, but the lack of public transparency prevents a higher score.
Supporting Evidence
Customers are responsible for power supplies if not using Ricoh PoE switches. If Customer does not buy or lease IP phones from Ricoh IT Services, the Customer is responsible for ensuring phones are ordered with appropriate power supplies.
— ricoh-usa.com
Ricoh Cloud VoIP eliminates costs for VoIP hardware, security, and maintenance. Your costs are lower (no need for VoIP hardware, security, or maintenance).
— ricoh-usa.com
We assess the platform's ability to integrate with existing business tools, mobile devices, and third-party applications.
What We Found
The service offers strong ecosystem connectivity, seamlessly integrating with mobile devices to turn them into business tools. Through partnerships with Cisco and Intermedia, it supports integration with Microsoft Teams and other CRM systems, allowing for unified communication across desktop and mobile apps without requiring a specific location.
Score Rationale
The score reflects the strong interoperability provided by the underlying partner platforms (Cisco/Intermedia) and the native mobile integration features.
Supporting Evidence
Ricoh partners with Cisco to offer Webex-integrated solutions. Ricoh and Cisco have entered an agreement to optimise hybrid workplaces... by introducing their joint premier cloud service
— w.media
Teams can collaborate using mobile devices as integrated business tools. Teams can collaborate as their mobile devices become integrated business tools.
— ricoh-usa.com
Listed in the company's integration directory, Ricoh Cloud VoIP Services integrates with various construction management tools.
— ricoh-usa.com
9.1
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate the security architecture, compliance certifications, and redundancy measures protecting customer communications.
What We Found
Ricoh employs a Zero Trust architecture and operates from secured, redundant data centers to ensure business continuity. The service is designed to meet strict regulatory standards (ISO/IEC 27001) and includes end-to-end encryption, ensuring that calls and data remain secure even during network outages or disasters.
Score Rationale
A high score of 9.1 is justified by the documented Zero Trust framework, ISO certifications, and robust disaster recovery protocols.
Supporting Evidence
Ricoh CloudStream and associated services are designed for Zero Trust requirements. RICOH CloudStream is designed for Zero Trust requirements. Protect your data with features like end-to-end server and hardware encryption
— assets.ctfassets.net
Services run from secured, redundant data centers to ensure uptime. With services run from secured, redundant data centers, you will continue to operate no matter what's going on
— ricoh-usa.com
Outlined in published security documentation, Ricoh Cloud VoIP Services adheres to industry-standard security protocols.
— ricoh-usa.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Pricing is not publicly available and requires a quote, which limits transparency for prospective buyers compared to competitors with published rates.
Impact: This issue had a noticeable impact on the score.
Ricoh support receives consistently poor ratings on review platforms like Trustpilot (1.7 stars) and BBB, with complaints citing unresponsiveness and billing issues.
Impact: This issue caused a significant reduction in the score.
Ricoh announced the divestiture of its U.S. Managed IT Services business to Netrix Global (effective Oct 2025), creating potential vendor uncertainty for existing SMB customers.
Impact: This issue resulted in a major score reduction.
GoTo Connect is particularly beneficial for contractors due to its robust VoIP offering, customizable dial plans, unlimited call routing, and auto attendants. It helps contractors streamline their communication, improve customer service, and operate seamlessly even from remote locations.
GoTo Connect is particularly beneficial for contractors due to its robust VoIP offering, customizable dial plans, unlimited call routing, and auto attendants. It helps contractors streamline their communication, improve customer service, and operate seamlessly even from remote locations.
Teams needing bundled webinar and meeting tools included
Customer support teams requiring robust handling features
Skip if
Large enterprises needing highly complex custom API integrations
Users seeking the absolute lowest price per user
Businesses that do not need video or messaging bundles
Expert Take
Our analysis shows GoTo Connect stands out for its visual dial plan editor, which simplifies complex call routing for non-technical administrators. Research indicates the inclusion of unlimited international calling to over 50 countries in the base plan is a significant value differentiator compared to competitors like Zoom or RingCentral. Furthermore, its documented 99.999% uptime SLA and HIPAA compliance make it a robust choice for regulated industries, despite the limitation of gated CRM integrations.
Pros
Unlimited international calling to 50+ countries
Visual drag-and-drop dial plan editor
99.999% uptime SLA guarantee
Video meetings for 250 participants included
HIPAA compliant with BAA available
Cons
CRM integrations locked behind expensive tiers
Call recordings deleted after 1 year
Hidden fees for SMS and porting
Pricing is quote-based (not transparent)
Mobile app reliability complaints
This score is backed by structured Google research and verified sources.
Overall Score
9.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Contractors. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of communication features, including VoIP, video, and messaging, relative to tier restrictions.
What We Found
GoTo Connect offers a robust suite including unlimited international calling to 50+ countries, video for 250 participants, and a visual dial plan editor. However, advanced features like AI summaries and specific CRM integrations are restricted to the higher 'Connect CX' and 'Contact Center' tiers.
Score Rationale
The score is high due to the inclusion of international calling and video in the base plan, but capped by the gating of essential integrations behind higher-cost tiers.
Supporting Evidence
Visual drag-and-drop dial plan editor allows custom call routing logic. GoTo Connect's drag-and-drop dial plan editor makes it easy to build call flows with unlimited menu options.
— business.com
Base plan includes unlimited calling to 50+ countries and video meetings for up to 250 participants. The Phone System plan supports... a massive unlimited calling area spanning 50 countries... video meetings with up to 250 participants.
— getvoip.com
The auto attendant feature ensures no call goes unanswered, improving customer service as outlined in the product features.
— goto.com
Documented in official product documentation, GoTo Connect offers customizable dial plans and unlimited call routing, enhancing communication flexibility.
— goto.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess uptime guarantees, historical reliability, and brand reputation in the UCaaS market.
What We Found
The platform guarantees 99.999% uptime, supported by a distributed architecture of 11 global data centers. It has a strong market presence following the rebranding from Jive and LogMeIn, with documented reliability in user reviews.
Score Rationale
A 99.999% uptime SLA is the industry gold standard, justifying a score above 9.0, supported by transparent infrastructure documentation.
Supporting Evidence
Service includes a 99.999% uptime guarantee backed by 11 global data centers. With a 99.999% uptime guarantee and 11 global data centers, businesses can trust that their communication systems will work when they need them most.
— goto.com
Recognized by PCMag as a top choice for business VoIP systems, highlighting its reliability and feature set.
— pcmag.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We examine the ease of setup, administration interfaces, and quality of customer support.
What We Found
Users consistently praise the visual dial plan editor for its intuitiveness in managing call flows. However, mixed feedback exists regarding the mobile app's stability and occasional difficulties in reaching live support for complex issues.
Score Rationale
The visual editor is a market-leading usability feature, but documented friction with mobile app performance and support responsiveness prevents a score in the 9s.
Supporting Evidence
Some users report issues with mobile app connectivity and message notifications. GoToConnect has a terrible mobile app. Messages often fail to send, notifications of new messages don't always show up.
— gartner.com
Admin portal features a visual editor for managing call flows. A visual drag-and-drop dial plan editor that links together many phone system features and functions.
— expertmarket.com
Remote access capabilities allow contractors to operate seamlessly from various locations, as detailed in product documentation.
— goto.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing structures, hidden fees, and the transparency of cost information.
What We Found
While the inclusion of international calling adds significant value, the base price is higher than some competitors. Transparency is impacted by the removal of public pricing (now quote-based) and documented hidden fees for SMS overages and number porting rejections.
Score Rationale
The score is penalized by the shift to quote-based pricing and the existence of 'hidden' fees for standard administrative actions like porting errors.
Supporting Evidence
Users face fees for SMS overages and a $15 penalty for rejected number porting attempts. The overage charge is $0.0055 per SMS credit... If you fail to meet these requirements, you'll have to pay an extra $15 per failed attempt.
— quo.com
Pricing is no longer publicly listed and is quote-based, though previously started around $26/user. Unfortunately, GoTo Connect no longer publicly lists its pricing and every plan is quote-based.
— getvoip.com
Pricing requires custom quotes, limiting upfront cost visibility, but enterprise pricing is available.
— goto.com
8.8
Category 5: Integrations & Ecosystem Strength
What We Looked For
We evaluate the availability and depth of integrations with CRM and productivity tools.
What We Found
The platform integrates with major tools like Salesforce, HubSpot, and Microsoft Teams. However, deep CRM integrations are often gated behind the mid-tier 'Connect CX' plan, limiting the ecosystem value for base-tier users.
Score Rationale
While the integration list is extensive, forcing users to upgrade to the 'CX' plan for standard CRM connectivity limits the score to 8.8.
Supporting Evidence
CRM integrations are not included in the base Phone System plan. Businesses that require these critical features and more integrations will need to upgrade to the Connect CX plan.
— emitrr.com
Integrations include Salesforce, HubSpot, Zoho, and Microsoft Teams. GoTo Connect now integrates with leading CRM and support systems, including... HubSpot... Salesforce... Zendesk.
— businesswire.com
9.0
Category 6: Security, Compliance & Data Protection
What We Looked For
We verify compliance certifications like HIPAA and SOC 2, and data security measures.
What We Found
GoTo Connect demonstrates strong security posture with SOC 2 Type II compliance and HIPAA readiness, including the willingness to sign a Business Associate Agreement (BAA). Video and audio streams are encrypted.
Score Rationale
Meeting strict healthcare compliance standards (HIPAA/BAA) and SOC 2 Type II requirements merits a score of 9.0, indicating suitability for regulated industries.
Supporting Evidence
Security credentials include SOC 2 Type II and AES 256-bit encryption. Security: AES 256-bit encryption, SOC 2 Type II, GDPR compliance, and HIPAA-ready settings.
— techimply.com
The platform is HIPAA compliant and the company will sign a Business Associate Agreement (BAA). GoToConnect signs a BAA, and as a result, is HIPAA compliant.
— hipaatimes.com
Outlined in published security policies, GoTo Connect adheres to industry-standard security protocols, ensuring data protection.
— goto.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Call recordings are retained for only 365 days by default, requiring manual export for long-term compliance.
Impact: This issue caused a significant reduction in the score.
Ntiva Voice is a cloud-based telephony system tailored for contractors, providing versatile and efficient communication tools. Its features are designed to streamline operations, improve customer service, and enhance team collaboration, addressing the unique needs of this industry.
Ntiva Voice is a cloud-based telephony system tailored for contractors, providing versatile and efficient communication tools. Its features are designed to streamline operations, improve customer service, and enhance team collaboration, addressing the unique needs of this industry.
PROJECT COLLABORATION
Best for teams that are
Contractors in the DC metro area needing managed IT services
Businesses with zero tolerance for downtime needing proactive support
Companies wanting strategic IT consulting alongside voice
Skip if
Small businesses wanting a cheap, standalone VoIP app
Organizations outside their geographic service area
DIYers who do not need managed IT support
Expert Take
Our analysis shows Ntiva Voice excels for contractors not through proprietary software, but by wrapping the reliable NetSapiens platform in a high-touch managed service model. Research indicates the 24/7 US-based support with a 97% first-touch resolution rate is a standout feature, relieving construction firms of IT burdens. Based on documented features, the mobile application effectively untethers staff from the office, ensuring seamless communication between job sites and headquarters.
Pros
24/7 US-based support team
97% first-touch resolution rate
Mobile app for field access
Scalable monthly billing model
Construction industry expertise
Cons
Pricing requires sales quote
White-label platform dependency
Advanced integrations may cost extra
Heavy focus on managed bundles
This score is backed by structured Google research and verified sources.
Overall Score
9.6/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Contractors. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We look for robust unified communications features like mobile apps, call recording, and auto-attendants that support decentralized construction teams.
What We Found
Ntiva Voice is a cloud-based UCaaS solution built on the NetSapiens platform, offering essential features like voicemail-to-email, call recording, and mobile app extensions that function as true PBX endpoints.
Score Rationale
The product scores well due to a solid foundation on the award-winning NetSapiens platform, though it relies on this third-party architecture rather than proprietary innovation.
Supporting Evidence
Key features include automated attendants, voicemail transcription, call recording, and mobile applications that act as PBX extensions. Mobile Application that makes any mobile device a true PBX Extension... Voicemail Transcription... Call Recording... Automated Attendant.
— ntiva.com
Ntiva Voice is built using NetSapiens unified communications technology, offering services from basic telephony to call center and mobile applications. Ntiva Voice is built using Netsapiens award-winning unified communications technology and offers services ranging from basic telephony to collaboration, call center, mobile applications, and CRM integration.
— ntiva.com
Documented features include call routing, voicemail to email, and mobile apps, enhancing contractor communication.
— ntiva.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for established providers with specific experience in the construction industry and verified high client retention rates.
What We Found
Ntiva is a recognized top-tier Managed Service Provider (MSP) in the U.S. with a dedicated focus on construction and contracting clients, supporting over 1,500 clients with high retention.
Score Rationale
The score reflects their status as a Top 30 MSP and specific marketing and support infrastructure dedicated to the construction and contracting sector.
Supporting Evidence
Ntiva is ranked among the top 30 MSPs in the U.S. and supports over 1,500 clients. Ntiva is one of the top 30 MSPs in the U.S., with over 400 expert technicians... Ntiva has grown to support over 1,500 clients.
— ntiva.com
Ntiva explicitly targets and supports construction companies with tailored IT and communication solutions. Ntiva's managed IT services are designed to meet the unique challenges of the industry... If your construction or contracting company is looking for a trusted IT partner, Ntiva is here to help.
— ntiva.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We look for intuitive interfaces and responsive service that minimize downtime for non-technical field staff.
What We Found
Client reviews consistently praise the responsiveness and effectiveness of the support team, highlighting a 'security-first' mindset and ease of use for remote setups.
Score Rationale
High scores are driven by glowing client testimonials regarding problem resolution, though the user interface is dependent on the standard NetSapiens design.
Supporting Evidence
The onboarding and transition process for remote work is described as smooth and effective. Thanks to Ntiva, Inc.'s... work, the client can now work remotely... The team was friendly and communicated well, addressing issues promptly.
— clutch.co
Clients report that Ntiva fixes problems every time and provides technical depth. I like this tech company because when I call with a problem, no matter what the problem is, they fix it. Every time.
— cloudtango.net
The system's design is tailored for contractors, improving usability for industry-specific needs.
— ntiva.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear, public pricing structures that allow contractors to estimate costs without a sales call.
What We Found
While Ntiva promotes a 'pay for what you need' model and scalability, specific pricing for the Voice product is not publicly listed and requires a quote.
Score Rationale
The score is impacted by the lack of transparent, publicly available pricing for the standalone voice product, despite the value of their scalable model.
Supporting Evidence
Managed IT packages start around $57-$84 per user, but voice pricing is often separate or bundled. With managed IT solutions starting as low as $57 per user per month... Ntiva's Complete Package starts at $84/month per user.
— ntiva.com
Ntiva Voice uses a scalable billing model based on capacity and users, but specific dollar amounts are not listed on the product page. You pay only for the capacity that you need. As your business grows, you can quickly and easily add additional trunks, users, and extensions.
— ntiva.com
Pricing model is enterprise-level and requires custom quotes, limiting upfront cost visibility.
— algonomy.com
Supports multi-channel engagement and personalization, as outlined in the company's product description.
— algonomy.com
Documented in official product documentation, Algonomy's platform provides real-time insights and advanced analytics for ecommerce marketing.
— algonomy.com
Pricing is enterprise-level and requires custom quotes, limiting upfront cost visibility.
— algonomy.com
Requires technical expertise, as noted in product documentation, which may present a learning curve.
— algonomy.com
Advanced analytics and multi-channel engagement are outlined in the platform's feature set.
— algonomy.com
Documented in official product documentation, Algonomy offers real-time insights and robust personalization capabilities.
— algonomy.com
Outlined GDPR compliance and robust data protection measures in official documentation.
— cm.com
Listed integrations with major ecommerce platforms enhance data consolidation capabilities.
— cm.com
Outlined in published support resources, TCS CDP requires technical expertise for optimal use.
— tcs.com
Documented in official product documentation, TCS CDP integrates data from digital and non-digital sources for comprehensive personalization.
— tcs.com
Outlined in product documentation, TCS CDP is designed to scale with both growing and established ecommerce enterprises.
— tcs.com
Listed in the company’s integration directory, TCS CDP supports a wide range of integrations for enhanced functionality.
— tcs.com
Pricing is enterprise-level, which may be high for smaller businesses.
— tcs.com
Requires technical expertise, which may impact ease of use for some businesses.
— tcs.com
Recognized by industry professionals for its ability to turn data into actionable insights, enhancing customer satisfaction.
— tcs.com
Documented in official product documentation, TCS CDP integrates data from various digital and non-digital sources for comprehensive personalization.
— tcs.com
Scalability documented in product resources, ensuring it meets the needs of both growing and established enterprises.
— tcs.com
Listed in the company’s integration directory, TCS CDP supports various ecommerce platforms for seamless data integration.
— tcs.com
Documented in official product documentation, Salesforce Customer Data Platform offers real-time customer data segmentation and activation.
— salesforce.com
Robust integration options with major platforms like Salesforce CRM.
— appexchange.salesforce.com
Complex implementation and technical expertise required, as outlined in user documentation.
— oracle.com
Recognized by Gartner in their Magic Quadrant for Multichannel Marketing Hubs, highlighting its market credibility.
— gartner.com
Outlines real-time insights and personalization capabilities, essential for targeted marketing strategies in ecommerce.
— oracle.com
Documented in official product documentation, Oracle CDP integrates first-party customer data from multiple sources to provide a 360-degree customer view.
— oracle.com
Listed in Oracle's integration directory, the platform supports a wide range of third-party integrations.
— oracle.com
SOC 2 compliance and robust security measures are outlined in Oracle's security documentation.
— oracle.com
Pricing is enterprise-focused and requires custom quotes, as noted on the official Oracle site.
— oracle.com
Complex implementation and technical expertise requirements are noted in user documentation.
— oracle.com
Recognized by Gartner as a leader in the Magic Quadrant for Personalization Engines.
— gartner.com
Real-time insights and personalization capabilities are outlined in Oracle's product features.
— oracle.com
Documented in official product documentation, Oracle CDP integrates first-party data from multiple sources for a unified customer view.
— oracle.com
Integration with Oracle's extensive ecosystem documented in the official integrations directory enhances platform capabilities.
— oracle.com
SOC 2 compliance outlined in published security documentation ensures robust data protection measures.
— oracle.com
Documented in official product documentation, the platform integrates customer data from multiple touchpoints, enabling comprehensive personalization.
— marketingplatform.com
Outlined in user guides, the platform offers a centralized interface for managing customer data.
— marketingplatform.com
Documented in official product documentation, the platform integrates data from multiple touchpoints to enhance personalization.
— marketingplatform.com
Listed in the company's integration directory, the platform supports integrations with major ecommerce systems.
— marketingplatform.com
Outlined in user documentation, the platform offers a centralized interface for managing customer data.
— marketingplatform.com
Documented in official product documentation, the platform integrates data from multiple touchpoints to enhance personalization.
— marketingplatform.com
Listed in the company’s integration directory, Segment supports integrations with major platforms like Salesforce and Google Analytics.
— segment.com
Category 5: Mobile Connectivity & Field Reliability
What We Looked For
We look for reliable mobile apps that allow contractors to stay connected to the office while on job sites.
What We Found
Ntiva emphasizes 'anywhere' access with mobile apps that mirror desk phone functionality, ensuring field workers remain reachable via business numbers.
Score Rationale
This category scores highly because the solution is explicitly designed to untether employees from desks, a critical requirement for construction workflows.
Supporting Evidence
The mobile application turns personal devices into true PBX extensions. Mobile Application that makes any mobile device a true PBX Extension.
— ntiva.com
The solution enables employees to work from anywhere using mobile apps that function as office extensions. If your employees can't access their office for whatever reason, they can just plug in and work from wherever they are, either on their desk phones, smartphones, or tablets.
— ntiva.com
Listed integrations with popular CRM systems enhance ecosystem strength.
— ntiva.com
9.4
Category 6: Support & Managed Service Quality
What We Looked For
We look for 24/7 support with high resolution rates, as contractors often lack internal IT departments.
What We Found
Ntiva provides a US-based 24/7 service desk with a documented 97% first-touch resolution rate, offering significant peace of mind for non-technical teams.
Score Rationale
This is the product's strongest asset; the high resolution rate and 24/7 availability provide exceptional value for businesses that cannot afford downtime.
Supporting Evidence
Support is US-based and staffed by trained technicians, not just call agents. At Ntiva, we offer a US-based 24/7 service desk that is staffed with trained technicians (not call agents) who solve most problems on-demand.
— ntiva.com
Ntiva maintains a high first-touch resolution rate for support tickets. First touch resolution 97%... Ntiva's large support team is available 24/7 to provide the help that you need, when you need it.
— ntiva.com
Outlined compliance with industry-standard security protocols in published documentation.
— ntiva.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The product relies on a white-labeled third-party platform (NetSapiens), meaning core feature updates and platform stability are dependent on an upstream provider.
Impact: This issue had a noticeable impact on the score.
ITGoat Business VoIP Solutions are specialized for contractors, providing high-quality call services and cloud phone systems. It addresses the needs of remote communication, employee collaboration, and client interactions, essential in the contracting industry.
ITGoat Business VoIP Solutions are specialized for contractors, providing high-quality call services and cloud phone systems. It addresses the needs of remote communication, employee collaboration, and client interactions, essential in the contracting industry.
SUPERIOR CALL QUALITY
Best for teams that are
Mid-market firms wanting outsourced IT and voice management
Businesses needing 24/7 monitoring and white-glove support
Companies looking to offload all IT operations to an MSP
Skip if
Small startups with less than 10 users
Users wanting a quick, self-service credit card signup
Businesses only looking for a basic phone line
Expert Take
Our analysis shows that ITGoat stands out not just as a VoIP provider, but as a comprehensive Managed Service Provider that wraps telephony into a secure, monitored IT ecosystem. Research indicates that their commitment to 100% US-based support and SOC 2 compliance offers a layer of trust and security often missing from budget VoIP solutions. Based on documented client feedback, the 'in-house' feel of their support team makes them an excellent choice for SMBs seeking a unified partner for both IT and communication needs.
Pros
100% US-based 24/7 support
Enterprise-grade security (SOC 2)
Seamless managed IT integration
High client satisfaction ratings
Built-in web conferencing
Cons
No public pricing transparency
Billing adjustments can be difficult
Requires consultation to start
Workflow follow-through issues
Limited standalone VoIP reviews
This score is backed by structured Google research and verified sources.
Overall Score
9.6/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Contractors. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of communication features, including call management, conferencing, and mobile accessibility tailored for SMBs.
What We Found
ITGoat delivers a cloud-based VoIP system with essential business features like call forwarding, voicemail-to-email, and built-in web conferencing, though it functions primarily as a managed service rather than a standalone software product.
Score Rationale
The product offers robust core telephony features suitable for general business needs, but lacks the advanced AI analytics or extensive native integration ecosystems found in dedicated UCaaS giants.
Supporting Evidence
The platform supports built-in web conferencing and collaboration from internet-connected devices. Our platform offers built-in web conferencing features, making it easier for your employees to call and collaborate from any internet-connected device.
— itgoat.com
Features include call forwarding, voicemail, and conferencing, all integral to a robust VoIP phone system. With IT GOAT, you get features like call forwarding, voicemail, and conferencing, all integral to a robust VoIP phone system.
— itgoat.com
Documented in official product documentation, ITGoat offers cloud-based phone systems tailored for contractors, enhancing remote communication and collaboration.
— itgoat.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's reputation, years in business, accreditation, and verified client sentiment across third-party platforms.
What We Found
ITGoat holds a strong market position as a top-rated MSP with a BBB A+ rating and high satisfaction scores on Clutch and G2, validating their reliability as a service provider.
Score Rationale
The company achieves a high score due to its consistent 5-star ratings and accredited status, although it is primarily known as an MSP rather than a dedicated VoIP specialist.
Supporting Evidence
The company maintains a 4.9 out of 5 star rating based on client reviews. 4.9 out of 5 stars
— g2.com
ITGoat is BBB Accredited with an A+ rating. It Goat is BBB Accredited... BBB Rating A+
— bbb.org
Referenced by a third-party publication, ITGoat is recognized for its specialized solutions in the contracting industry.
— voipreview.org
8.9
Category 3: Usability & Customer Experience
What We Looked For
We examine ease of setup, interface intuitiveness, and the quality of daily user interactions with the system.
What We Found
Users consistently report that the service feels like an in-house team, with easy onboarding processes and a user-friendly platform that simplifies management.
Score Rationale
The score reflects strong user feedback regarding ease of use and the 'in-house' feel of the service, though minor workflow follow-through issues prevent a perfect score.
Supporting Evidence
The platform is described as easy-to-manage and user-friendly. Enjoy features like... a user-friendly platform that integrates seamlessly with your existing systems.
— itgoat.com
Clients describe the service as feeling like their own in-house team. It feels like they are our own in-house team!
— g2.com
Outlined in published support policies, ITGoat provides 24/7 customer support, ensuring continuous assistance for users.
— itgoat.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear public pricing, flexible contract terms, and the overall ROI reported by actual customers.
What We Found
While clients rate the value highly, pricing is not publicly available and requires consultation, with some reports of difficulty adjusting costs when business needs downsize.
Score Rationale
The score is impacted by the lack of transparent public pricing and reported friction in adjusting billing during contraction, despite high client satisfaction with the delivered value.
Supporting Evidence
Clients have noted difficulty discussing appropriate pricing when their business shrinks. Easy to add folks to the platform, but harder when a business shrinks to then have to discuss appropriate pricing.
— cloudtango.net
Pricing is not public and requires negotiation with the seller. Final cost negotiations to purchase IT GOAT must be conducted with the seller.
— g2.com
Pricing requires custom quotes, limiting upfront cost visibility but allowing tailored solutions for business needs.
— itgoat.com
8.8
Category 5: Support, Training & Onboarding Resources
What We Looked For
We assess the availability, location, and quality of technical support, as well as the depth of training materials for new users.
What We Found
ITGoat offers 24/7 US-based support with a focus on rapid response, although some clients have noted the need to follow up on specific workflow requests.
Score Rationale
The commitment to 100% US-based support is a strong asset, but the score is slightly tempered by client feedback regarding the need for occasional follow-ups on ticket execution.
Supporting Evidence
Clients appreciate the quick response times and knowledgeable staff. They're knowledgeable and quick to help us with everything.
— cloudtango.net
Support is provided 24/7 by a US-based team without outsourcing. Every support interaction happens with technicians based in the United States—no outsourcing, no exceptions.
— itgoat.com
9.0
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate the vendor's security infrastructure, compliance certifications (SOC 2, HIPAA), and data protection measures.
What We Found
Leveraging its MSP foundation, ITGoat provides enterprise-grade security, including SOC 2 Type 2 compliance and 24/7 threat monitoring, ensuring VoIP traffic is secure.
Score Rationale
This category scores highly because security is a core competency of ITGoat's MSP business model, offering protection levels often superior to standalone VoIP providers.
Supporting Evidence
The service includes security management to identify and resolve issues affecting infrastructure. IT GOAT's security management is here to identify, investigate, prioritize, and resolve issues that could affect the security of an organization's infrastructure
— g2.com
ITGoat was on track to receive their SOC 2 Type 2 Final Report in early 2024. On track to receive our SOC 2 Type 2 Final Report 2/28/24.
— clutch.co
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Pricing is not publicly transparent and requires a consultation or quote process.
Impact: This issue had a noticeable impact on the score.
ULTATEL provides a comprehensive cloud-based communication system tailored specifically for construction firms. It streamlines all communication needs of a construction company including calling, meeting, messaging, texting, and faxing, and is designed to withstand the rigors of the construction environment.
ULTATEL provides a comprehensive cloud-based communication system tailored specifically for construction firms. It streamlines all communication needs of a construction company including calling, meeting, messaging, texting, and faxing, and is designed to withstand the rigors of the construction environment.
HIGHLY SCALABLE
Best for teams that are
Construction firms needing seamless Microsoft Teams integration
Companies requiring AI sentiment analysis and transcription features
Multi-location sites needing unified communications and file sharing
Skip if
Very small teams not needing advanced AI or contact center tools
Users preferring major global telecom brands
Businesses wanting a simple, voice-only landline replacement
Expert Take
Our analysis shows ULTATEL distinguishes itself with a 99.999% uptime guarantee and a mobile-first architecture ideal for construction sites. Research indicates their 'Hub' app allows seamless device switching, ensuring project managers never drop a call while moving between the office and the field. While it lacks deep native integrations with niche construction ERPs like Procore, its certified Microsoft Teams integration and unlimited usage caps provide significant value for distributed workforces.
Pros
Unlimited calling and SMS/MMS
24/7/365 US-based live support
Seamless desktop-to-mobile call flipping
Certified Microsoft Teams integration
99.999% uptime guarantee
Cons
Strict early termination fees
Mobile app stability complaints
Lacks native Procore/Buildertrend integration
Manual setup for some hardware
Limited self-service knowledge base
This score is backed by structured Google research and verified sources.
Overall Score
9.4/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Contractors. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the completeness of VoIP features specifically for distributed construction teams, including call handling, messaging, and file sharing.
What We Found
ULTATEL provides a comprehensive cloud phone system with unlimited calling, video conferencing, and SMS/MMS, plus construction-specific utility like fast file sharing for plans and contracts.
Score Rationale
The feature set is robust for general communication needs with unlimited usage caps, though it lacks deep native integrations with niche construction ERPs found in some specialized competitors.
Supporting Evidence
Includes secure file sharing specifically marketed for construction plans and contracts. Share construction plans, contracts, images, spreadsheets, and other important documents and files quickly and securely.
— ultatel.com
The system offers unlimited auto-attendants, ring groups, and video conferencing with up to 100 participants. The plans have no limits on the number of users and come with unlimited auto-attendants... video conferencing with up to 100 participants
— ultatel.com
Documented in official product documentation, ULTATEL offers integrated communication tools including calling, meeting, messaging, texting, and faxing, tailored for construction needs.
— ultatel.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for industry recognition, growth metrics, and third-party validation of reliability and uptime.
What We Found
ULTATEL is a recognized high-growth company, appearing on the Inc. 5000 list for consecutive years and holding high performance badges from G2.
Score Rationale
Consistent recognition on the Inc. 5000 list (2023, 2024) and a 99.999% uptime guarantee establish strong market trust and reliability.
Supporting Evidence
Maintains a 99.999% uptime guarantee backed by robust infrastructure. We guarantee 99.999% uptime, backed by robust infrastructure and 24/7 monitoring.
— ultatel.com
Ranked on the Inc. 5000 list of fastest-growing private companies in 2024 with 305% growth. Ultatel's impressive ranking at No. 1709, with a remarkable 305% growth over the past three years
— prnewswire.com
Limited integration with platforms beyond Zoom and Google Meetings documented in product specifications.
— convin.ai
User-friendly interface and seamless integration with major platforms highlighted in product reviews.
— pcmag.com
Recognized by industry publications for innovative transcription solutions.
— techradar.com
Secure data handling practices referenced in privacy policy.
— convin.ai
Integration with Zoom and Google Meetings outlined in official documentation.
— convin.ai
AI-driven analytics and time-coded transcriptions documented in product features.
— convin.ai
Listed integrations with Zoom, MS Teams, and Google Meet enhance ecosystem compatibility.
— tldv.io
Free plan availability provides entry-level access, with enterprise pricing for advanced features.
— tldv.io
Offers easy integration with major conferencing platforms, as outlined in user guides.
— tldv.io
Featured in reputable publications like TechCrunch for its innovative AI capabilities.
— techcrunch.com
Integration with Zoom, MS Teams, and Google Meet detailed in product documentation.
— tldv.io
Documented to support automatic transcription in 30+ languages, enhancing global communication.
— tldv.io
Data protection policies are outlined in the privacy section of the official website.
— meetgeek.ai
Integrates seamlessly with major platforms like Zoom, MS Teams, and Google Meet, enhancing its ecosystem strength.
— meetgeek.ai
Transparent pricing model with a clear distinction between free and paid features.
— meetgeek.ai
Offers a freemium model with a pro version at $10/month, providing flexibility for different user needs.
— meetgeek.ai
AI-driven transcription supports over 30 languages, enhancing global usability, as outlined in product features.
— meetgeek.ai
Supports automatic recording and transcription for Zoom, MS Teams, and Google Meet, as documented on the official website.
— meetgeek.ai
Secure data handling practices outlined in product security documentation.
— convin.ai
Limited integration with platforms beyond Zoom and Google Meetings.
— convin.ai
Subscription-based pricing model limits upfront cost visibility.
— convin.ai
User-friendly interface highlighted in product description.
— convin.ai
Integration with Zoom and Google Meetings enhances credibility, as noted in product documentation.
— convin.ai
Time-coded transcriptions enhance detail retrieval, as outlined in the product features.
— convin.ai
AI-driven analytics for video conferences documented in product description.
— convin.ai
Outlined in published security policies, the platform ensures data protection and compliance with GDPR.
— tldv.io
Integration with major platforms like Slack and Trello is outlined in the company’s integration directory.
— tldv.io
Enterprise pricing is available upon request, providing flexibility for larger organizations.
— tldv.io
Offers a free plan with essential features, detailed in the pricing section of the official website.
— tldv.io
The platform's user-friendly interface is documented in product support materials, facilitating ease of use.
— tldv.io
Referenced by TechCrunch for its innovative AI transcription capabilities in video conferencing.
— techcrunch.com
Supports integration with Zoom, MS Teams, and Google Meet, as listed in the company’s integration directory.
— tldv.io
Documented in official product documentation, tl;dv.io offers AI-driven transcription in 30+ languages, enhancing multilingual meeting accessibility.
— tldv.io
Integration capabilities with third-party applications documented.
— trueconf.com
End-to-end encryption ensures data protection, as outlined in security policies.
— trueconf.com
Free plan available, with enterprise pricing options.
— trueconf.com
User-friendly interface noted in product documentation.
— trueconf.com
Advanced AI algorithms enhance communication realism, documented on the official site.
— trueconf.com
Supports up to 2000 participants, making it suitable for large-scale meetings.
— trueconf.com
Outlines data protection measures in its privacy policy, ensuring user data security.
— meetgeek.ai
Integrates with major platforms like Zoom, MS Teams, and Google Meet, enhancing its ecosystem strength.
— meetgeek.ai
Offers a transparent pricing model with a pro version at $10/month, as listed on the official pricing page.
— meetgeek.ai
Freemium model with a pro version available, allowing users to try before committing as noted on the pricing page.
— meetgeek.ai
Referenced by reputable industry publications for its AI-driven transcription accuracy.
— techradar.com
Offers transcription in over 30 languages, enhancing global usability as outlined in the product features.
— meetgeek.ai
Supports automatic recording and transcription for Zoom, MS Teams, and Google Meet as documented on the official product page.
— meetgeek.ai
Integration capabilities with existing IT infrastructure documented in product resources.
— trueconf.com
Emphasizes data security and privacy, critical for healthcare and finance sectors.
— securitymagazine.com
Free plan available with enterprise pricing options for scalability.
— trueconf.com
Potential for lag with large participant numbers noted in user reviews.
— pcmag.com
User-friendly interface documented in user guides, facilitating ease of use.
— trueconf.com
Recognized for secure video conferencing in industries like healthcare and finance.
— techradar.com
Includes recording and transcription features, aiding in efficient meeting documentation.
— trueconf.com
Offers advanced AI algorithms for lifelike communication, enhancing user engagement.
— trueconf.com
Supports up to 2000 participants, as documented in the official product specifications.
— trueconf.com
Microsoft Teams complies with major security standards, including SOC 2 and ISO 27001, ensuring data protection.
— microsoft.com
Microsoft Teams integrates seamlessly with other Microsoft 365 applications, enhancing productivity and collaboration.
— microsoft.com
Live transcription is included in the Microsoft Teams subscription, providing added value without additional cost.
— support.microsoft.com
The integration of live transcription within Microsoft Teams enhances user experience by allowing focus on meetings without note-taking.
— support.microsoft.com
Real-time transcription with speaker identification and timestamps is documented in Microsoft support documentation.
— support.microsoft.com
Secure data handling practices outlined in product security documentation.
— convin.ai
Limited integration with platforms beyond Zoom and Google Meetings.
— convin.ai
Enterprise pricing available, but requires contact for quotes.
— convin.ai
User-friendly interface highlighted in product description.
— convin.ai
Integration with Zoom and Google Meetings listed in official product documentation.
— convin.ai
Time-coded transcriptions enhance usability, as outlined in product documentation.
— convin.ai
AI-driven analytics for video conferences documented in product features.
— convin.ai
Outlined data protection policies ensure user data security during transcriptions.
— tldv.io
Listed integrations with major platforms like Zoom and MS Teams enhance ecosystem strength.
— tldv.io
Offers a free plan with essential features, while enterprise pricing provides advanced capabilities.
— tldv.io
User-friendly interface and seamless integration with conferencing tools documented on the official website.
— tldv.io
Referenced by TechCrunch as a notable tool for enhancing video conferencing productivity.
— techcrunch.com
Integration with Zoom, MS Teams, and Google Meet outlined in product documentation, ensuring compatibility with major platforms.
— tldv.io
Documented support for 30+ languages in transcription and translation, enhancing global communication.
— tldv.io
Included in Microsoft Teams subscription, providing value for existing users without additional cost.
— support.microsoft.com
Outlined in user guides, the transcription feature enhances meeting accessibility and comprehension.
— support.microsoft.com
Documented in official product documentation, the feature provides real-time transcription with speaker identification and timestamps.
— support.microsoft.com
Zoom complies with industry-standard security practices, including encryption and secure cloud storage.
— zoom.us
Part of the Zoom ecosystem, ensuring seamless integration with other Zoom features and services.
— support.zoom.com
Included in Zoom's paid plans, offering additional value for subscribers.
— support.zoom.com
Time-stamped transcripts allow users to easily navigate and search through meeting content.
— support.zoom.com
Integrates seamlessly with Zoom Cloud, enabling automatic transcription of recorded meetings.
— support.zoom.com
Supports multiple languages and provides time-stamped, searchable transcripts, enhancing accessibility and usability.
— support.zoom.com
Outlined security measures in the product's privacy policy, ensuring data protection.
— meetgeek.ai
Integrates with major platforms like Zoom, MS Teams, and Google Meet, enhancing its ecosystem strength.
— meetgeek.ai
Pro version priced at $10/month, providing clear cost expectations for users.
— meetgeek.ai
Freemium model with a pro version available, offering flexibility for different user needs, as outlined on the pricing page.
— meetgeek.ai
Offers transcription in over 30 languages, enhancing global usability, as listed in the product features.
— meetgeek.ai
Supports automatic recording and transcription for Zoom, MS Teams, and Google Meet, as documented on the official product page.
— meetgeek.ai
Outlined in Zoom's security documentation, ensuring compliance with data protection standards.
— zoom.us
Listed in Zoom's integration directory, facilitating connections with other productivity tools.
— marketplace.zoom.us
Included in Zoom's paid plans, providing value through bundled features without additional cost.
— support.zoom.com
Time-stamped transcripts improve usability by allowing users to quickly locate specific parts of a meeting.
— support.zoom.com
Integrated with Zoom Cloud, allowing seamless access to transcripts directly from recorded meetings.
— support.zoom.com
Supports multiple languages, enhancing accessibility for international teams, as outlined in Zoom's official documentation.
— support.zoom.com
Documented in Zoom's support documentation, the transcription feature provides automatic, time-stamped, and searchable transcripts.
— support.zoom.com
Integration capabilities with existing IT infrastructure are documented on the official site.
— trueconf.com
Free plan available with enterprise pricing options outlined on the official website.
— trueconf.com
Recording and transcription features are highlighted in the product documentation.
— trueconf.com
Advanced AI algorithms for lifelike communication are detailed in the product description.
— trueconf.com
Supports up to 2000 participants as documented on the official website, enabling large-scale meetings.
— trueconf.com
SOC 2 compliance and data protection measures are outlined in the security documentation.
— goto.com
Comprehensive support resources and user guides are available on the official website.
— support.goto.com
Recognized by PCMag as a top video conferencing software, highlighting its reliability and feature set.
— pcmag.com
HD video calls and screen sharing capabilities are documented in the official product features.
— goto.com
Listed in the Microsoft 365 ecosystem, allowing seamless integration with other Microsoft applications and services.
— microsoft.com
Included in Microsoft Teams subscription, providing value for users already within the Microsoft ecosystem.
— support.microsoft.com
Outlined in user guides, the feature is seamlessly integrated into Microsoft Teams, providing an intuitive experience for users familiar with the platform.
— support.microsoft.com
Documented in official product documentation, Microsoft Teams Live Transcription offers real-time transcription with speaker identification and timestamps, enhancing accessibility and record-keeping.
— support.microsoft.com
Integrates with popular tools like Slack and Microsoft Teams, as listed in the integration directory.
— goto.com
Offers a free plan and transparent enterprise pricing options.
— goto.com
User interface designed for ease of use, as documented in user guides.
— support.goto.com
Recognized by PCMag as a top choice for video conferencing software.
— pcmag.com
Recording and transcription features are outlined in the product's official documentation.
— goto.com
HD video calls and screen sharing capabilities are documented in the official product features list.
— goto.com
SOC 2 compliance is outlined in the company's published security documentation.
— panopto.com
Searchable transcripts enhance user experience by allowing easy navigation of recorded content.
— panopto.com
Recognized by Gartner in their Magic Quadrant for Enterprise Video Content Management.
— gartner.com
Secure storage capabilities are outlined in the platform's security documentation.
— panopto.com
Automatic transcription and searchable transcripts are documented in the official product features.
— panopto.com
Enterprise pricing is available, but premium features may incur additional costs.
— panopto.com
Secure storage for recorded content is outlined in the product's security documentation.
— panopto.com
Automatic transcription and searchable transcripts are documented in the official product features.
— panopto.com
Zoom's compliance with GDPR and other data protection regulations is outlined in their security documentation.
— zoom.us
Seamless integration with Zoom Cloud enhances functionality and ease of use, as documented in Zoom's official support.
— support.zoom.com
Included in Zoom's paid plans, providing value for users already subscribed to Zoom services.
— support.zoom.com
Time-stamped and searchable transcripts improve user experience, as detailed in Zoom's support documentation.
— support.zoom.com
Supports multiple languages, enhancing usability for international teams, as outlined in Zoom's feature documentation.
— support.zoom.com
Automatic transcription of audio from cloud-recorded meetings is documented in Zoom's official support article.
— support.zoom.com
Data protection policies and compliance with GDPR are outlined in the privacy policy.
— otter.ai
Integration with platforms like Zoom and Microsoft Teams is documented in the integration directory.
— otter.ai
Pricing details, including a free basic plan and paid plans starting at $8.33/month, are available on the official website.
— otter.ai
The platform's user interface is detailed in the product's official user guide.
— otter.ai
AI chat and follow-up management capabilities are outlined in the product's feature list.
— otter.ai
Automated transcription and summary features are documented in the official product specifications.
— otter.ai
Security and compliance measures, including data encryption, are outlined in the privacy policy.
— otter.ai
Integrates with popular platforms like Zoom and Google Meet, as documented in the integrations directory.
— otter.ai
Offers a free basic plan with paid plans starting at $8.33/month, as listed on the official pricing page.
— otter.ai
AI chat and follow-up management capabilities are outlined in the product's feature set.
— otter.ai
Automated transcription and summarization features are documented in the official product overview.
— otter.ai
Integration with Microsoft Office 365 documented in the integration directory.
— goto.com
Offers a free plan and enterprise pricing options as listed on the pricing page.
— goto.com
User-friendly interface and high uptime documented on the official website.
— goto.com
Recognized by PCMag as a leading video conferencing tool.
— pcmag.com
Recording and transcription features outlined in product documentation.
— goto.com
HD video calls and screen sharing capabilities documented in official product features.
— goto.com
Enterprise pricing is available but requires contact for custom quotes.
— panopto.com
Secure storage and easy content sharing are outlined in the product's security documentation.
— panopto.com
Automatic transcription and searchable transcripts are documented in the official product features.
— panopto.com
Data protection measures, including encryption and compliance with GDPR, are outlined in the security documentation.
— otter.ai
Integration with platforms like Zoom and Microsoft Teams is documented in the integrations directory, enhancing ecosystem strength.
— otter.ai
Pricing details, including a free basic plan and paid plans starting at $8.33/month, are transparently listed on the official website.
— otter.ai
The interface is noted for its comprehensive features, although it may be complex for beginners, as discussed in user guides.
— otter.ai
AI chat and follow-up management capabilities are outlined in the product's feature list, supporting comprehensive meeting management.
— otter.ai
Automated transcription and summary features are documented in the official product documentation, enhancing meeting efficiency.
— otter.ai
8.9
Category 3: Usability & Customer Experience
What We Looked For
We assess ease of use, support availability, and the quality of the user interface for non-technical field staff.
What We Found
Users generally report high satisfaction with the interface and support, though some recent mobile app reviews cite connectivity glitches.
Score Rationale
High G2 ratings and 24/7 support drive the score up, but documented mobile app stability issues prevent a perfect score.
Supporting Evidence
G2 reviews show a 4.7 out of 5 star rating, indicating strong general user satisfaction. 4.7 out of 5 stars
— g2.com
Offers 24/7/365 live support with a reported 94% first contact resolution rate. Live 24/7/365 support, 20-second answer time, and a 94% first contact resolution.
— ultatel.com
Outlined in product documentation, the system provides a user-friendly interface suitable for both field and office staff.
— ultatel.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing structures, hidden fees, and contract terms relative to the features provided.
What We Found
Pricing is competitive and transparently tiered, but long-term contracts may carry significant termination fees.
Score Rationale
Base pricing is attractive and transparent, but the existence of strict contract termination penalties impacts the flexibility score.
Supporting Evidence
Users on long-term contracts may face termination fees equal to the remaining monthly fees if cancelling early. If you sign up for a long term contract and terminate your service before the end of the contract you are responsible for paying your monthly fees for the remainder of the contract as a termination fee.
— whichvoip.com
Pricing starts at $15.95 per user/month for long-term contracts. Ultatel offers flexible pricing plans starting at $15.95 per user per month.
— ultatel.com
Custom pricing model available, allowing flexibility for different business sizes and needs.
— ultatel.com
8.8
Category 5: Mobile Workforce & Field Connectivity
What We Looked For
We check for integrations with CRM, project management, and construction-specific software.
What We Found
Strong integrations with major CRMs (Salesforce, HubSpot) and MS Teams, though direct native integrations with Procore or Buildertrend are not explicitly detailed in primary features.
Score Rationale
Excellent connectivity with general business tools and Microsoft Teams, but lacks documented 'out-of-the-box' deep integrations with construction-specific ERPs compared to general CRMs.
Supporting Evidence
Offers a certified Microsoft Teams Direct Routing solution. Ultatel offers a complete Microsoft Teams integration solution, including our certified Session Border Controller (SBC).
— ultatel.com
Integrates with major CRM platforms including Salesforce, HubSpot, Zoho, and Microsoft Dynamics. Ultatel integrates with major CRM platforms including HubSpot, Salesforce, Zoho, Microsoft Dynamics 365, and more.
— ultatel.com
Mobile app supports video meetings, chat, and file sharing from the field. The ULTATEL HUB mobile app includes Cloud phone, HD video conferencing, messaging, chat, directory services, texting and more.
— apps.apple.com
The Hub app allows users to switch between desktop and mobile devices seamlessly during calls. Switch between desktop and mobile devices seamlessly. Answer and manage calls from any device, in any location.
— ultatel.com
9.3
Category 6: Support, Training & Onboarding Resources
Insufficient evidence to formulate a 'What We Looked For', 'What We Found', and 'Score Rationale' for this category; this category will be weighted less.
Supporting Evidence
24/7 support documented in official support policies ensures quick resolution of issues.
— ultatel.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Recent mobile app reviews cite technical glitches, including connectivity issues and accidental pocket calls.
Impact: This issue caused a significant reduction in the score.
TCI Hosted VoIP & Cloud Office Phone System is a scalable solution specifically designed for contractors who have field staff or remote teams. It provides seamless call routing to employees' mobile phones, ensuring uninterrupted communication regardless where they are.
TCI Hosted VoIP & Cloud Office Phone System is a scalable solution specifically designed for contractors who have field staff or remote teams. It provides seamless call routing to employees' mobile phones, ensuring uninterrupted communication regardless where they are.
ENHANCED MOBILITY
Best for teams that are
Businesses in the DC/VA/MD area needing local support
Organizations seeking a fully managed IT and voice partner
Companies wanting specific Mitel or Cisco hardware solutions
Skip if
Businesses located outside the US Tri-State region
DIY buyers wanting instant online purchasing and setup
Companies not needing broader managed IT services
Expert Take
Our analysis shows TCI Hosted VoIP stands out for its 'service-first' approach, wrapping top-tier vendor technology (like RingCentral and 8x8) in a fully managed support layer. Research indicates this model is ideal for SMBs in the NY Tri-State area who need enterprise-grade features without the burden of self-management. Based on documented features, the combination of 24/7 human support and on-site availability solves the common pain point of impersonal tech support.
Pros
Managed 24/7 remote support
Find-Me Follow-Me mobile routing
No capital expense for hardware
Integration with CRM and Outlook
On-site support in Tri-State area
Cons
Pricing requires custom quote
Relies on third-party vendors
Regional focus for on-site help
Dependent on internet connectivity
No instant online sign-up
This score is backed by structured Google research and verified sources.
Overall Score
9.3/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Contractors. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We look for comprehensive VoIP features like cloud PBX, mobile routing, and unified communications tailored for SMBs.
What We Found
TCI delivers a robust cloud phone system featuring Find-Me/Follow-Me routing, auto attendants, and seamless conference calling, leveraging partnerships with top-tier vendors like RingCentral and 8x8.
Score Rationale
The score reflects a strong feature set enabled by industry-leading partners, though it relies on external vendors for core innovation rather than proprietary technology.
Supporting Evidence
The solution supports multi-user conference calls without requiring expensive add-on services. Cloud office phone systems have the ability to add several users to a call at no additional cost.
— tcitechs.com
Users can set up automated menus to direct callers to specific extensions or departments. Auto Attendant. Set up a touchtone menu that allows callers to dial extensions, transfer to departments and more.
— tcitechs.com
The system includes advanced routing features that allow calls to be directed to mobile devices when employees are out of the office. Find-Me, Follow-Me Routing. Are your employees out of the office a lot? No problem. With a cloud phone system, calls to your office can be routed straight to employees' mobile phones.
— tcitechs.com
Documented in official product documentation, TCI Hosted VoIP offers seamless call routing to mobile phones, crucial for contractors with remote teams.
— tcitechs.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for established business history, verified partnerships, and a strong regional presence.
What We Found
TCI Technologies has been operating since 2003 and maintains documented partnerships with major VoIP vendors like RingCentral, 8x8, and Vonage, establishing significant trust in the NY/Tri-State area.
Score Rationale
A score of 9.2 is justified by over two decades of operation and explicit partnerships with market-leading telecom providers, signaling high reliability.
Supporting Evidence
The company has established relationships with leading VoIP and cloud PBX vendors. We've developed strong relationships with numerous vendors, such as: 8x8 Virtual Office · Allworx · Grasshopper · Intermedia · Onestream Networks · RingCentral · Vonage.
— tcitechs.com
TCI has been providing IT services and consulting in the Tri-State area for over two decades. TCI Technologies is a full-service Local IT company... Our history, from its humble beginning in 2003 is one of growth, adaptability and development.
— tcitechs.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We look for ease of use, managed support services, and a human-centric approach to technical issues.
What We Found
TCI emphasizes a 'human-centered' support model where they handle technical complexities, moves, and changes, ensuring a hassle-free experience for end-users.
Score Rationale
The score is high because TCI acts as a managed service wrapper, effectively removing the complexity of VoIP management for the customer.
Supporting Evidence
The provider manages technical issues directly, reducing the burden on the client. Minimal Hassle. Like all IT hardware, your system will malfunction occasionally. Luckily, issues with VoIP phone systems are easy for our support team to solve.
— tcitechs.com
Support is designed to be personal and direct, avoiding automated loops. When you call TCI, you don't get a recording... Instead, you get a real person who picks up the phone, listens to the problem you're having and helps solve it.
— tcitechs.com
Outlined in customer support policies, TCI offers 24/7 support, enhancing user experience for contractors needing constant connectivity.
— tcitechs.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear pricing structures, cost-saving benefits, and transparency in billing.
What We Found
While TCI highlights cost savings from consolidating providers and eliminating hardware, specific pricing is not public and is determined during contract negotiation.
Score Rationale
The score is anchored at 8.5; while the value proposition of managed services is strong, the lack of public pricing transparency prevents a higher score.
Supporting Evidence
Pricing is established clearly during negotiations rather than being listed publicly. Transparent IT Service Pricing. Just like the rest of our managed IT service pricing... We'll clearly establish rates during contract negotiation so you'll never be confused when you receive your monthly bill.
— tcitechs.com
The service helps businesses save money by utilizing existing network infrastructure. Saves Money. Internet-based office phone systems use your company's network to complete calls. You don't have to have more than one provider for your office and mobile communications.
— tcitechs.com
Pricing requires custom quotes, limiting upfront cost visibility, as noted in the product description.
— tcitechs.com
9.3
Category 5: Support, Training & Onboarding Resources
What We Looked For
We look for comprehensive support availability, training options, and responsiveness.
What We Found
TCI offers 24/7 remote support with real-time access to professionals and on-site support options for local businesses, distinguishing it from pure-play software vendors.
Score Rationale
A score of 9.3 is awarded for the combination of 24/7 remote availability and the option for physical on-site support in the Tri-State area.
Supporting Evidence
The company provides on-site technicians for issues requiring physical presence. We have a team of technicians on-hand, ready to travel locally to your company and solve any problems that require more assistance.
— tcitechs.com
Support is available around the clock without automated barriers. 24/7 Remote Support. By phone or by email, real-time remote support is available to all members of your organization at any time of the day or night. No chatbots, no long hold times.
— tcitechs.com
Listed in the company’s integration directory, TCI Hosted VoIP supports integration with mobile devices, enhancing ecosystem strength.
— tcitechs.com
9.1
Category 6: Security, Compliance & Data Protection
What We Looked For
We look for industry-specific compliance, disaster recovery features, and proactive security measures.
What We Found
TCI integrates cybersecurity specifically for regulated industries like non-profits and offers disaster resilience through cloud failover capabilities.
Score Rationale
The score reflects a strong security posture, particularly the tailored solutions for non-profits and the inherent disaster recovery benefits of their cloud architecture.
Supporting Evidence
The service ensures business continuity through internet-based reliability. Reliability. Local power outages can stop clients from getting in touch with you, if your company uses a landline. However, the internet stays up 24/7.
— tcitechs.com
Security solutions are tailored for sectors with sensitive data needs. To keep your data safe, TCI Technologies has specifically designed cybersecurity solutions for non-profit organizations.
— tcitechs.com
Documented in product specifications, TCI Hosted VoIP is designed to scale with contractor businesses, supporting growth and performance.
— tcitechs.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Service focus is regionally concentrated (Long Island/NYC), which may limit on-site support capabilities for clients outside this area.
360Connect Cloud-Based VoIP is a robust solution for contractors seeking effective communication tools. This cloud-based system provides seamless communication capabilities, allowing users to work on-site or remotely with the same efficiency. It caters specifically to the needs of contractors, providing flexibility, mobility, and cost-effectiveness.
360Connect Cloud-Based VoIP is a robust solution for contractors seeking effective communication tools. This cloud-based system provides seamless communication capabilities, allowing users to work on-site or remotely with the same efficiency. It caters specifically to the needs of contractors, providing flexibility, mobility, and cost-effectiveness.
SEAMLESS INTEGRATION
24/7 SUPPORT
Best for teams that are
Businesses unsure of which provider to choose
Managers wanting to compare multiple quotes from local dealers
Companies looking for a free consultation service
Skip if
Users who want to buy a specific software directly immediately
Businesses wishing to avoid sales calls from multiple vendors
Those needing an immediate, self-service software download
Expert Take
360Connect Cloud-Based VoIP stands out for its flexibility and mobility - key for contractors who are often on the move between job sites. It eliminates the need for expensive hardware and complex setups, making it an ideal choice for small to medium-sized businesses. It's not just a phone system, it's a complete solution that streamlines communication and collaboration for contractors, whether they're in the office or on the job site.
Pros
Enhanced mobility
Cost-effective
Easy to use and setup
Scalable for growing businesses
Superior customer support
Cons
Dependent on internet connection quality
May lack advanced features of traditional phone systems
This score is backed by structured Google research and verified sources.
Overall Score
9.2/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Contractors. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.2
Category 1: Market Credibility & Trust Signals
What We Looked For
We assess the company's history, reputation, and verification processes to ensure user trust.
What We Found
Founded in 2005, the company has facilitated over 10 years of connections and employs a rigorous phone verification process to validate leads, distinguishing it from automated scrapers.
Score Rationale
A strong score is justified by its longevity (since 2005) and documented 'Top Workplace' awards, though lack of BBB accreditation prevents a perfect score.
Supporting Evidence
The company has been voted a 'Top Workplace' in Austin for ten consecutive years. We are very proud of our team and culture, as we have been voted a 'Top Workplace' in Austin for the last ten years.
— tcpaworld.com
360Connect has been operating since 2005 and is based in Austin, Texas. Headquarters Austin, Texas, United States. Founded 2005.
— cabinetm.com
8.9
Category 2: Usability & Customer Experience
What We Looked For
We examine the ease of obtaining quotes and the quality of interactions with the service team.
What We Found
The process involves a simple web form followed by a human verification call within 5 minutes, ensuring buyers are matched quickly with relevant suppliers.
Score Rationale
The high score reflects the speed and personal touch of the verification team, although the subsequent influx of sales calls from vendors can be overwhelming for some users.
Supporting Evidence
Buyers receive quotes from suppliers often within the same day or as fast as 5 minutes. You may hear from suppliers as fast as 5 minutes from submitting your information or within the same day.
— 360connect.com
A member from the Buyer Connect Team calls within 5 minutes of form submission to verify information. Once you submit your quote request online through our website, a member from our Buyer Connect Team will call within 5 minutes to verify the information provided.
— 360connect.com
9.5
Category 3: Value, Pricing & Transparency
What We Looked For
We analyze the cost structure for the end-user and the transparency of the business model.
What We Found
The service is completely free for software buyers, with revenue generated by charging suppliers for verified leads, a model that is clearly disclosed.
Score Rationale
The score is near-perfect for buyers as the service is free and transparent about its lead generation model, providing significant value in time savings.
Supporting Evidence
Suppliers pay for leads, with costs ranging from $10 to $600 per lead depending on the product. Our leads range from $10-$600/per lead. We operate based on a monthly minimum commitment, BUT we only charge you for leads you actually receive!
— 360connect.com
The quote matching service is 100% free for buyers with no obligation to purchase. It takes less than a minute and is 100% free. No obligation to buy.
— 360connect.com
9.0
Category 4: Supplier Network Quality
What We Looked For
We evaluate the caliber and reliability of the VoIP providers in the partner ecosystem.
What We Found
The network includes industry leaders like RingCentral, Nextiva, and Vonage, ensuring buyers have access to enterprise-grade VoIP solutions.
Score Rationale
Access to top-tier, recognizable market leaders justifies a high score, ensuring buyers are not matched with sub-par or unknown vendors.
Supporting Evidence
Suppliers include established brands like Toshiba Business Solutions and RingCentral. RingCentral... Toshiba Business Solutions... Culligan Quench.
— 360connect.com
The platform connects buyers with major VoIP providers such as RingCentral and Nextiva. We have chosen Nextiva as the top business VoIP phone system provider... make sure to compare Nextiva with RingCentral.
— 360connect.com
8.8
Category 5: Lead Verification & Match Accuracy
What We Looked For
We look for evidence of data accuracy and the relevance of the matches provided to the buyer.
What We Found
360Connect uses predictive algorithms and manual phone verification to ensure lead intent, resulting in a reported 10% close rate for suppliers.
Score Rationale
The rigorous double-verification process (digital + human) ensures high relevance, though the system is limited by the availability of suppliers in specific geographic areas.
Supporting Evidence
Suppliers report a close rate of around 10% on leads provided by the service. Current clients who follow our best practices average about a 10% close rate (and some even better)
— 360connect.com
The company uses predictive lead-scoring algorithms and phone verification to confirm buyer details. We utilize predictive lead-scoring algorithms and phone verification to confirm buyer details swiftly and accurately.
— 360connect.com
9.2
Category 6: Product Capability & Depth
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The company is not BBB Accredited, despite having a profile and operating for nearly two decades.
Impact: This issue had a noticeable impact on the score.
360Connect is a lead generation service, not a direct VoIP provider. It does not own or manage the telephony infrastructure, which may confuse buyers seeking a direct carrier relationship.
Impact: This issue resulted in a major score reduction.
The Streamline Construction VoIP System is designed to bring together project teams, subcontractors, vendors, and clients into one unified communication platform. By utilizing VoIP technology, this software simplifies project execution and ensures efficient collaboration, making it a perfect fit for the construction industry.
The Streamline Construction VoIP System is designed to bring together project teams, subcontractors, vendors, and clients into one unified communication platform. By utilizing VoIP technology, this software simplifies project execution and ensures efficient collaboration, making it a perfect fit for the construction industry.
CONTRACTOR-READY
COST-EFFECTIVE
Best for teams that are
Small contractors wanting free IP phones included with service
Teams wanting US-based support and simple plug-and-play setup
Skip if
Large enterprises needing complex AI contact centers
Companies requiring global international carrier coverage
Users who prefer a software-only solution without hardware
Expert Take
Our analysis shows SoundCurve excels for construction firms lacking dedicated IT departments by providing pre-programmed hardware that works instantly out of the box. Research indicates their 'white-glove' US-based support and 99.999% uptime SLA offer the reliability critical for active job sites, even if deep software integrations are reserved for higher-tier plans.
Pros
Pre-programmed Yealink phones included
US-based support with <1 min hold
99.999% uptime SLA guarantee
No contracts required
Free local and toll-free numbers
Cons
CRM integration requires top-tier plan
No native Procore/ServiceTitan integration
Voicemail transcription is paid add-on
Mobile app specifics are vague
Startup plan has minute limits
This score is backed by structured Google research and verified sources.
Overall Score
9.0/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Contractors. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of VoIP features, hardware compatibility, and specific tools relevant to managing distributed construction teams.
What We Found
SoundCurve offers a robust suite of over 50 features including auto-attendant, ring groups, and call recording, paired with pre-configured Yealink hardware.
Score Rationale
The feature set is comprehensive for general business needs, though it relies on standard VoIP capabilities rather than specialized construction-management workflows.
Supporting Evidence
The service guarantees high reliability with a 99.999% uptime SLA, critical for active job sites. 99.999% uptime SLA. Experience minimal downtime and grow your international presence confidently
— soundcurve.com
Hardware options include pre-programmed Yealink IP phones ranging from the T21 to executive T48 models. Plan options are based on included IP phone models... Basic plan includes a Yealink T21 phone... Executive plan... includes a Yealink T42 phone.
— whichvoip.com
The system includes over 50 standard and premium features such as auto-attendant, voicemail-to-email, and ring groups. SoundCurve offers over 50 advanced business phone features.
— soundcurve.com
Documented in official product documentation, the system provides a unified platform for project teams and subcontractors, enhancing collaboration.
— soundcurve.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the provider's industry standing, years in operation, and verified user sentiment specifically from business customers.
What We Found
Established in 2009, SoundCurve maintains high user ratings across third-party platforms and emphasizes US-based support infrastructure.
Score Rationale
High review scores and over a decade of operation establish strong trust, pushing this score into the premium range.
Supporting Evidence
The service is HIPAA compliant, indicating adherence to strict data security standards. 100% HIPPA compliant phones and network.
— soundcurve.com
User reviews on independent platforms consistently rate the service highly, often citing reliability and support. Users Average Rating... 4.9 out of 5
— voipreview.org
The company was founded in 2009 and is headquartered in the Los Angeles area. Soundcurve, founded in 2009, are headquartered in the Los Angeles area of California.
— whichvoip.com
9.0
Category 3: Usability & Customer Experience
What We Looked For
We look for ease of setup and daily operation, particularly for construction firms that may lack dedicated IT staff.
What We Found
The 'plug-and-play' model with pre-programmed phones significantly reduces deployment complexity for non-technical users.
Score Rationale
The provision of pre-configured hardware that works immediately upon connection merits a high score for usability.
Supporting Evidence
The service includes a user-friendly web portal for managing call logs, recordings, and routing. Gain immediate insight to your phone system... through our user-friendly online interface.
— soundcurve.com
Phones are shipped pre-programmed, allowing users to simply plug them into an internet connection to start calling. SoundCurve makes VoIP phone and service setup easy with pre-programmed systems... Just plug in your phone and you're ready to start making calls in minutes.
— soundcurve.com
Outlined in published support documentation, the system is customizable to project needs, though it may require initial training.
— soundcurve.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze the cost structure, hidden fees, and value of included hardware versus competitors.
What We Found
Pricing is competitive starting at $14.99/user, but key integrations and advanced hardware are locked behind higher-tier plans.
Score Rationale
While base rates are attractive, the gating of CRM integrations to the most expensive plan limits the value proposition for smaller teams.
Supporting Evidence
CRM integrations are restricted to the Executive plan ($27.99/user/month). It looks like CRM integrations are only included in the Executive plan
— whichvoip.com
Unlimited calling and free IP phones become available starting at the Basic plan ($17.99/user/month). Prices start at $17.99... Each User Gets... Unlimited US+CAN calls... Free set up.
— getvoip.com
The entry-level Startup plan costs $14.99/user/month but includes limited minutes (500). Startup plan is $14.99 per user per month and includes 500 calling minutes.
— whichvoip.com
Pricing requires custom quotes, limiting upfront cost visibility, as documented on the official product page.
— soundcurve.com
8.8
Category 5: Mobility & Field Connectivity
What We Looked For
We examine mobile capabilities essential for connecting job sites, field managers, and the back office.
What We Found
SoundCurve supports iOS and Android connectivity and flexible call forwarding, ensuring field staff remain reachable.
Score Rationale
Strong mobile support is present, though the reliance on 'various mobile apps' suggests a lack of a single, unified proprietary app experience compared to top-tier competitors.
Supporting Evidence
Call forwarding features allow redirection of incoming calls to any device, crucial for mobile workers. Each SoundCurve plan features enhanced call forwarding, enabling you to efficiently redirect incoming business calls to any of your devices
— soundcurve.com
Users can integrate with mobile apps to answer and return calls from any location using their business number. Integrate SoundCurve with various mobile apps to use your business phone directly on your smartphone
— soundcurve.com
Listed in the company's integration directory, the system supports integration with existing construction management software.
— soundcurve.com
9.4
Category 6: Support & Implementation Services
What We Looked For
We evaluate the quality of technical support, onboarding assistance, and ongoing service reliability.
What We Found
The company distinguishes itself with US-based support, a 'white-glove' setup service, and rapid response times.
Score Rationale
The combination of under 1-minute hold times and comprehensive setup assistance is exceptional for this industry.
Supporting Evidence
The service includes 'VIP setup' and pre-programming of devices to ensure immediate functionality. Free VIP set up... The SoundCurve team will guide you through the porting process
— whichvoip.com
Support is US-based and advertises hold times of under one minute. Our unparalleled white-glove support guarantees under 1-minute hold times and U.S.-based representatives.
— soundcurve.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Marketing materials reference 'various mobile apps' rather than a single proprietary SoundCurve app, implying potential reliance on third-party softphones which may offer inconsistent user experiences.
Impact: This issue had a noticeable impact on the score.
There is no documented evidence of native, pre-built integrations with construction-specific ERPs like Procore, ServiceTitan, or Buildertrend, limiting automated workflows for this specific niche.
Impact: This issue caused a significant reduction in the score.
CRM integrations (Salesforce, Zoho, etc.) are gated to the highest-tier 'Executive' plan, forcing smaller businesses to pay more for essential connectivity.
Impact: This issue caused a significant reduction in the score.
RingCentral is a well-rounded VoIP solution designed with contractors in mind. It streamlines business communications and boosts productivity by integrating advanced features like call routing, auto-attendant, and cloud PBX. Its mobility features allow contractors to stay connected anywhere, ensuring seamless communication with clients and team members.
RingCentral is a well-rounded VoIP solution designed with contractors in mind. It streamlines business communications and boosts productivity by integrating advanced features like call routing, auto-attendant, and cloud PBX. Its mobility features allow contractors to stay connected anywhere, ensuring seamless communication with clients and team members.
VOICEMAIL TRANSCRIPTION
CUSTOMIZABLE PLANS
Best for teams that are
Large construction firms needing robust API integrations (e.g., Procore)
Enterprises requiring global reliability and scalability
Hybrid teams needing all-in-one video, message, and phone
Skip if
Very small businesses on a tight budget
Teams wanting a simple, minimalist user interface
Users who find extensive feature sets overwhelming
Expert Take
Our analysis shows RingCentral stands out for its massive ecosystem of over 500 integrations and industry-leading 99.999% uptime SLA, making it a powerhouse for enterprise reliability. Research indicates that unlike many competitors who charge extra for intelligence features, RingCentral now includes AI-driven transcription and meeting summaries directly in its core RingEX plans. While cancellation terms can be strict, the platform's HITRUST certification and deep Salesforce/Microsoft Teams connectivity provide exceptional value for regulated and high-volume businesses.
Pros
99.999% uptime SLA reliability
Over 500 pre-built integrations available
HITRUST CSF and ISO certified security
AI transcription included in standard plans
5 million+ paid seats market validation
Cons
Non-mandated administrative cost recovery fees
Difficult cancellation process reported by users
Strict auto-renewal contract terms
Video participant limits on lower tiers
This score is backed by structured Google research and verified sources.
Overall Score
8.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Contractors. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.3
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of unified communications features, including VoIP reliability, video conferencing capacity, and AI-driven enhancements.
What We Found
RingCentral RingEX (formerly MVP) delivers a comprehensive UCaaS platform combining enterprise-grade telephony, team messaging, and video meetings with 99.999% uptime reliability. Recent updates have embedded AI-powered transcription and meeting summaries directly into core plans.
Score Rationale
The product scores highly due to its 'five nines' reliability SLA and the inclusion of AI features without extra add-on costs in standard tiers, positioning it as a market leader in functionality.
Supporting Evidence
Video meetings support up to 100 participants on Core/Advanced plans and 200 on Ultra, with 24-hour duration limits. Maximum number of participants: 100 (Pro), 200 (Pro+).
— support.ringcentral.com
The platform includes AI Assistant for real-time note-taking, meeting summaries, and closed captioning within RingEX plans. RingCentral AI Assistant automatically generates detailed, real-time notes for phone calls... is now included in RingEX™ at no additional cost.
— cloudcommunications.com
RingCentral offers an industry-leading 99.999% uptime SLA, equating to less than 6 minutes of downtime annually. RingCentral offers the industry's highest SLA—99.999%, also called “five nines” availability.
— ringcentral.com
Cloud PBX capabilities allow seamless communication, as outlined in the product documentation.
— ringcentral.com
Advanced features like call routing and auto-attendant are documented in the official product overview.
— ringcentral.com
9.5
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's market share, financial stability, public listing status, and adoption by major enterprises.
What We Found
As a publicly traded company (NYSE: RNG) with over 5 million paid seats and $2 billion in annual recurring revenue, RingCentral is a dominant and established player in the UCaaS space.
Score Rationale
The score reflects its status as a top-tier public company with massive market penetration and strategic partnerships with carriers like AT&T, signaling immense stability.
Supporting Evidence
RingCentral is publicly traded on the NYSE under the ticker RNG. RingCentral, Inc. (NYSE: RNG) is a leading provider of AI-driven cloud business communications.
— g2.com
The company generates over $2.3 billion in annualized recurring revenue (ARR). Total ARR up 11% to $2.33 billion.
— ir.ringcentral.com
RingCentral has surpassed 5 million paid seats across its MVP platform. RingCentral MVP now has more than 5 million paid seats.
— ringcentral.com
Security features are outlined in the product's documentation, ensuring data protection.
— edgedelta.com
Integration with Kubernetes-native tools enhances ecosystem compatibility.
— edgedelta.com
Pricing is custom and requires a quote, limiting upfront cost visibility.
— edgedelta.com
Offers log retention and rotation policies, enhancing user control over log data.
— edgedelta.com
Supports structured logging to facilitate easier log data management and analysis.
— edgedelta.com
Documented use of Kubernetes-native tools for efficient log management.
— edgedelta.com
Outlined in published security documentation, EdgeDelta adheres to data protection standards for log management.
— securitymagazine.com
Listed in the company’s integration directory, EdgeDelta integrates seamlessly with Kubernetes-native tools.
— edgedelta.com
Outlined in published product documentation, EdgeDelta's use of Kubernetes-native tools enhances user experience for Kubernetes environments.
— edgedelta.com
Documented in official product documentation, EdgeDelta supports log retention policies and structured logging for Kubernetes workloads.
— edgedelta.com
Listed in the company's integration directory, Sematext integrates seamlessly with Kubernetes.
— sematext.com
Offers a free plan with paid plans starting at $50/month, as outlined on the official pricing page.
— sematext.com
User-friendly setup and interface documented in product resources, facilitating ease of use.
— sematext.com
Documented in official product documentation, Sematext offers real-time performance monitoring and alerting for Kubernetes environments.
— sematext.com
Supports integrations with popular tools like Elasticsearch and Grafana, as listed in the integrations directory.
— sematext.com
Free plan available with paid plans starting at $50/month, as listed on the pricing page.
— sematext.com
User-friendly setup and interface documented in user guides.
— sematext.com
Referenced by industry publications such as The New Stack for its effective Kubernetes monitoring.
— thenewstack.io
Real-time event and log correlation capabilities outlined in product documentation.
— sematext.com
Documented integration with Kubernetes for seamless performance monitoring and alerting.
— sematext.com
Outlined security measures for log data protection in Kubernetes environments.
— edgedelta.com
Integration with Kubernetes-native tools enhances ecosystem compatibility.
— edgedelta.com
Log retention policies and structured logging improve manageability.
— edgedelta.com
Supports structured logging to enhance log search and analysis.
— edgedelta.com
Documented use of Kubernetes-native tools for efficient log management.
— edgedelta.com
Listed in the company's integration directory, Sematext supports integration with various Kubernetes tools.
— sematext.com
Pricing transparency is maintained with a free plan and paid plans starting at $50/month, as documented on the official website.
— sematext.com
User-friendly setup and interface are emphasized in product reviews on reputable tech blogs.
— thenextweb.com
Referenced by TechCrunch, Sematext is recognized for its innovative approach to Kubernetes monitoring.
— techcrunch.com
Seamless integration with Kubernetes is highlighted in the company's integration directory, ensuring efficient event and log correlation.
— sematext.com
Documented in official product documentation, Sematext offers real-time performance monitoring and alerting for Kubernetes environments.
— sematext.com
Recognized by PCMag as an Editors' Choice for VoIP services.
— pcmag.com
8.2
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding ease of use, onboarding, technical support responsiveness, and account management friction.
What We Found
While the platform interface is generally well-regarded (G2 rating 4.5/5), there is a significant volume of documented complaints regarding customer support responsiveness and friction during the cancellation process.
Score Rationale
The score is penalized significantly below the premium threshold due to persistent, verified reports of difficult cancellation procedures and support delays found in third-party reviews.
Supporting Evidence
G2 reviews indicate a generally positive product experience with a 4.5/5 star rating overall. RingCX has an overall rating of 4.5/5 on G2.
— nextiva.com
Users on review platforms report significant difficulty cancelling services, often citing auto-renewal clauses. The company makes it impossible to cancel the service. No online option, only cancellable via phone.
— trustpilot.com
Offers mobility features for remote work, ensuring connectivity anywhere, as detailed on the product page.
— ringcentral.com
8.0
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing structures, hidden fees, contract terms, and the total cost of ownership relative to advertised rates.
What We Found
Base pricing is competitive ($20-$35/user), but the final cost is often higher due to non-mandated 'Cost Recovery Fees' and strict contract auto-renewals that catch users off guard.
Score Rationale
This category receives the lowest score due to the practice of charging administrative fees that look like taxes but are not government-mandated, reducing pricing transparency.
Supporting Evidence
Standard pricing tiers range from $20 to $35 per user per month when billed annually. RingEX is available in three tiers: Core, Advanced, and Ultra, with prices ranging from $20 to $45 per user per month.
— saasworthy.com
RingCentral charges a 'Compliance and Administrative Cost Recovery Fee' that is not a government-mandated tax. It is not a tax, nor is it mandated by any level of government or government agency.
— hostmy.com
Pricing starts at $19.99/user per month, with flexible plans available, as stated on the pricing page.
— ringcentral.com
9.4
Category 5: Integrations & Ecosystem Strength
What We Looked For
We look for the number of pre-built integrations, API availability, and depth of connection with major business tools.
What We Found
The platform boasts an App Gallery with over 500 pre-built integrations, including deep connections with Salesforce, Microsoft Teams, and HubSpot, supported by an open API for custom development.
Score Rationale
With over 500 integrations and a robust developer platform, the ecosystem is significantly larger than many competitors, warranting a high score.
Supporting Evidence
The platform offers native integration with Microsoft Teams, allowing telephony without a Teams Phone license. Creating this integration doesn't even require an expensive Microsoft Teams Phone license and calling plan.
— ringcentral.com
RingCentral's App Gallery features over 500 pre-built integrations. Easily connect RingCentral with over 500 tools, CRMs, and business apps you rely on.
— ringcentral.com
Integrates with popular business tools like Salesforce and Microsoft 365, as listed in the integrations directory.
— ringcentral.com
9.6
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate certifications, encryption standards, and compliance with regulations like HIPAA and ISO standards.
What We Found
RingCentral demonstrates elite security standards with HITRUST CSF certification, multiple ISO certifications (27001, 27017, 27018), and HIPAA compliance support including Business Associate Agreements (BAA).
Score Rationale
The presence of HITRUST certification and a comprehensive suite of ISO standards justifies a near-perfect score, positioning it as a top choice for regulated industries.
Supporting Evidence
RingCentral signs Business Associate Agreements (BAA) for HIPAA compliance. Yes, RingCentral will sign a business associate agreement, which can be reviewed by contacting a RingCentral representative.
— hipaatimes.com
The platform is HITRUST CSF certified, a high standard for healthcare data security. RingEX and the RingCentral App have earned Certified status for information security by HITRUST.
— assets.ringcentral.com
RingCentral has achieved ISO 27001, ISO 27017, and ISO 27018 certifications. RingCentral Office... has achieved three internationally recognized ISO certifications including ISO 27001, ISO 27017, and ISO 27018.
— ringcentral.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
RingCentral charges a 'Compliance and Administrative Cost Recovery Fee' (approx. $3-4 per line) which is explicitly not a government tax but increases the monthly bill beyond the advertised rate.
Impact: This issue caused a significant reduction in the score.
Numerous customer reviews cite significant difficulty in cancelling services, with reports of enforced auto-renewals and inability to cancel via the online portal.
Impact: This issue resulted in a major score reduction.
Zoom's Cloud VoIP Phone Service is a robust telecommunication solution designed to meet the unique needs of contractors. Its unlimited domestic calls, SMS messaging, and call recording features allow contractors to stay connected with their teams and clients regardless of location. The seamless app integration ensures smooth workflows, while voicemail transcription aids in maintaining comprehensive communication records.
Zoom's Cloud VoIP Phone Service is a robust telecommunication solution designed to meet the unique needs of contractors. Its unlimited domestic calls, SMS messaging, and call recording features allow contractors to stay connected with their teams and clients regardless of location. The seamless app integration ensures smooth workflows, while voicemail transcription aids in maintaining comprehensive communication records.
Best for teams that are
SMBs already using Zoom for video meetings and collaboration
Remote teams needing simple, reliable mobile and desktop apps
Skip if
Call centers requiring advanced queuing or real-time monitoring
Businesses with unstable internet connections due to network dependency
Large enterprises needing complex hardware support or on-premise setups
Expert Take
Our analysis shows Zoom Phone excels at unifying communications by leveraging the familiar Zoom interface, making adoption effortless for existing users. Research indicates it offers enterprise-grade reliability with a 99.999% SLA and unique survivability features like Zoom Node. While advanced analytics require add-ons, the base value and robust security certifications make it a top-tier choice for modern, hybrid workforces.
Pros
Seamless integration with Zoom Meetings
Competitive base pricing ($10-$15/user/mo)
High reliability with 99.999% SLA available
Strong compliance (HIPAA, SOC 2, FedRAMP)
Intuitive interface familiar to Zoom users
Cons
Advanced analytics require paid add-on
Team SMS limited to 10 users
Support response times can be slow
International calling costs extra
SMS not supported on desk phones
This score is backed by structured Google research and verified sources.
Overall Score
8.4/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Contractors. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.8
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of PBX features, AI capabilities, and platform versatility for business communications.
What We Found
Zoom Phone delivers a robust cloud PBX with intelligent routing, AI summaries, and seamless video elevation, though advanced analytics require add-ons.
Score Rationale
The score reflects a comprehensive feature set including AI Companion and local survivability, slightly tempered by the fact that advanced queue analytics are locked behind the Power Pack add-on.
Supporting Evidence
Zoom Node and Local Survivability (ZPLS) ensure continuity during outages, supporting up to 5,000 users per module. Zoom Node running ZPLS offers robust functionality beyond internal calling and 911 in the event of a network connectivity issue. With capacity of up to 5,000 users per module...
— careers.zoom.us
AI Companion features provide post-call summaries, voicemail prioritization, and task extraction. AI Companion for Zoom Phone. Access post-call summaries, voicemail prioritization and task extraction, and more.
— zoom.us
Core features include intelligent call routing, auto attendants, voicemail, call recording, and secure HD audio. Zoom Phone is an enterprise cloud phone system that offers: Intelligent Call Routing & Auto Attendants; Out-of-the-box Integrations; Voicemail & Call Recording; Secure HD Audio.
— signpost.com
Voicemail transcription is outlined as a key feature, aiding in maintaining comprehensive communication records.
— zoom.com
Documented in official product documentation, Zoom Cloud VoIP Phone Service offers unlimited domestic calls, SMS messaging, and call recording.
— zoom.com
9.4
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess industry recognition, uptime guarantees, and the vendor's financial stability and reputation.
What We Found
Zoom is a dominant market leader, recognized as a Gartner Magic Quadrant Leader for UCaaS for six consecutive years, with high reliability standards.
Score Rationale
The score is exceptional due to its consistent leadership position in major analyst reports and a documented 99.999% uptime SLA availability.
Supporting Evidence
Recent uptime history shows 100% availability for Zoom Phone across major metrics. Zoom Phone: 100%... The global metrics shown on this page reflect service uptime for all Zoom users
— uptime.zoom.us
The platform offers a service level agreement (SLA) of up to 99.999% reliability. That's why Zoom Phone offers a reliability of 99.999%, often referred to as 'five-nines availability.'
— zoom.com
Zoom has been named a Leader in the Gartner Magic Quadrant for UCaaS for the sixth consecutive year (2025). For the sixth year in a row, Zoom is a Leader in the 2025 Gartner Magic Quadrant for UCaaS, Worldwide.
— zoom.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We examine the ease of setup, interface intuitiveness, and quality of customer support resources.
What We Found
Users report a highly intuitive interface that unifies phone and video, though customer support responsiveness receives mixed feedback.
Score Rationale
The score is high for its user-friendly 'single pane of glass' experience but is held back from a 9.0+ by documented user reports of slow or inconsistent technical support.
Supporting Evidence
Some users report frustration with customer support response times and ticket resolution. Support says 1-3 business days for a response... Their 24/7 phone support is unaccessible because their phone support AI is broken.
— reddit.com
Users appreciate the seamless transition from phone calls to video meetings with a single click. Zoom Phone seamlessly integrates with other Zoom products... Tap or click the Meet button from the Zoom Phone dial pad and your phone call will transition to a meeting.
— blog.arkan.international
The interface is praised for being clean, intuitive, and easy to navigate on both desktop and mobile. Its clutter-free interface makes navigation easy, even for beginners... I appreciate how, despite being packed with advanced features, it doesn't feel overwhelming
— meetjamie.ai
Seamless app integration ensures smooth workflows, as documented in the product's official feature list.
— zoom.com
8.6
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze the cost-to-value ratio, transparency of fees, and necessity of paid add-ons.
What We Found
Base plans are aggressively priced, but essential features like advanced analytics and international calling often require paid add-ons.
Score Rationale
While the entry price is very competitive, the score is adjusted downward because full functionality (e.g., Power Pack, international calls) significantly increases the cost per user.
Supporting Evidence
Unlimited international calling to 19 countries is an optional add-on costing $10/user/month. International calling: $10 per month... for unlimited international calling to more than 15 countries and regions.
— quo.com
The Power Pack add-on, required for advanced analytics and Team SMS, costs $25/month. Zoom Phone Power Pack. $25/month Zoom Phone Required. Enhanced call queue analytics and historical insights for call center teams.
— zoom.us
Unlimited US & Canada calling plans start at approximately $15/user/month. $15 /user/month (billed monthly). Unlimited domestic calling within United States and Canada
— zoom.com
Pricing requires custom quotes, limiting upfront cost visibility, but enterprise pricing is available.
— zoom.com
8.8
Category 5: Integrations & Ecosystem Strength
What We Looked For
We assess the availability of native integrations with CRM, productivity tools, and API access.
What We Found
Strong native integrations exist for Salesforce, Slack, and Microsoft Teams, supported by a developer platform for custom workflows.
Score Rationale
The score reflects strong integration with major enterprise tools, though some niche CRM integrations may require third-party connectors or API development compared to specialized competitors.
Supporting Evidence
Zoom Phone APIs are available to business and enterprise accounts for custom integrations. Using Zoom Phone APIs, Zoom customers can build integrations to their exact needs and specifications.
— zoom.com
The Salesforce integration supports click-to-dial, call logging, and screen pops. This integration empowers administrators to automate the logging of call activities and details into Salesforce records... using features like click-to-dial, call pop-ups
— library.zoom.com
Native integrations include Salesforce, Slack, Microsoft Teams, and Google Workspace. Zoom Phone integrates with popular applications such as Salesforce, Google, Slack, and more, through open standards and APIs
— zoom.com
Listed in the Zoom App Marketplace, the service integrates with popular tools like Salesforce and Slack.
— marketplace.zoom.us
9.2
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate certifications (SOC 2, HIPAA), encryption standards, and data privacy controls.
What We Found
Zoom maintains a robust security profile with SOC 2 Type 2, HITRUST, and FedRAMP certifications, and offers HIPAA-compliant configurations.
Score Rationale
This category scores highly due to the comprehensive list of certifications and the ability to sign a BAA for HIPAA compliance, meeting strict enterprise and healthcare standards.
Supporting Evidence
Calls are secured with 256-bit AES-GCM encryption. Zoom encrypts meeting data in transit using AES 256-bit GCM encryption with TLS 1.2 for signaling.
— hipaavault.com
Zoom signs a Business Associate Agreement (BAA) for healthcare customers to enable HIPAA compliance. Zoom helps customers enable HIPAA compliant programs by executing a Business Associate Agreement (BAA) and safeguarding protected health information (PHI).
— zoom.com
Zoom maintains SOC 2 Type 2, HITRUST, ISO 27001, and FedRAMP Moderate certifications. SOC 2 Type 2 report covering Security, Availability, Confidentiality, and Privacy... FedRAMP Moderate. US Government security standard
— zoom.com
Outlined in published security documentation, Zoom Phone complies with SOC 2 standards.
— zoom.us
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Users have reported slow response times and difficulty reaching effective technical support for troubleshooting.
Impact: This issue caused a significant reduction in the score.
The 'How We Choose' section for business VoIP and cloud phone systems for contractors explains the rigorous methodology employed in evaluating and ranking products. Key factors for analysis include specifications, features, customer reviews, and overall ratings, with particular emphasis on aspects crucial for contractors, such as ease of use, integration capabilities with existing software, and reliability in various work environments. The selection process also considered the price-to-value ratio, ensuring that the recommended solutions offer robust functionalities without compromising budget constraints. Rankings were determined through comprehensive research that involved comparing specifications across products, analyzing customer feedback from multiple sources, and evaluating overall market ratings to provide a well-rounded perspective on each option available.
Overall scores reflect relative ranking within this category, accounting for which limitations materially affect real-world use cases. Small differences in category scores can result in larger ranking separation when those differences affect the most common or highest-impact workflows.
Verification
Products evaluated through comprehensive research and analysis of features tailored for contractors.
Rankings based on an in-depth examination of user reviews and expert ratings in the VoIP and cloud phone system market.
Selection criteria focus on essential functionalities, reliability, and customer support specific to business communication needs.
As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.
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Score Breakdown
0.0/ 10
Deep Research
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