Navigating the Sound Waves: Insights on Top VoIP and Cloud Phone Systems for Plumbers Comparative analysis of product specifications and customer feedback trends indicate that the right VoIP system can significantly streamline operations for plumbing professionals. Market research shows that brands like RingCentral and Nextiva are often associated with high customer satisfaction, frequently earning positive ratings for their reliability and user-friendly interfaces. In fact, many consumers suggest that Nextiva's call management features are particularly beneficial, with one review highlighting its "smooth integration" with other software tools. Interestingly, while some options boast an impressive array of features, data indicates that essential functionalities—like call forwarding and voicemail-to-email—tend to matter more than flashy extras. After all, when you're knee-deep in plumbing repairs, who really needs a built-in karaoke feature? Price ranges for these systems typically fluctuate between $20 and $40 per user per month, depending on the level of service.Navigating the Sound Waves: Insights on Top VoIP and Cloud Phone Systems for Plumbers Comparative analysis of product specifications and customer feedback trends indicate that the right VoIP system can significantly streamline operations for plumbing professionals.Navigating the Sound Waves: Insights on Top VoIP and Cloud Phone Systems for Plumbers Comparative analysis of product specifications and customer feedback trends indicate that the right VoIP system can significantly streamline operations for plumbing professionals. Market research shows that brands like RingCentral and Nextiva are often associated with high customer satisfaction, frequently earning positive ratings for their reliability and user-friendly interfaces. In fact, many consumers suggest that Nextiva's call management features are particularly beneficial, with one review highlighting its "smooth integration" with other software tools. Interestingly, while some options boast an impressive array of features, data indicates that essential functionalities—like call forwarding and voicemail-to-email—tend to matter more than flashy extras. After all, when you're knee-deep in plumbing repairs, who really needs a built-in karaoke feature? Price ranges for these systems typically fluctuate between $20 and $40 per user per month, depending on the level of service. Research suggests that for plumbers operating in diverse climates, a system that offers reliable mobile access is crucial, as many on-the-go professionals rely on their phones for business communication. One fun fact: RingCentral, which has been in the game for over 20 years, started as a provider of virtual phone systems, showing its evolution alongside technological advancements. Ultimately, while some features may be overrated, focusing on solid performance and dependable customer support will help plumbing professionals make informed choices.
Ooma is a scalable VoIP solution tailored for the plumbing industry. Its features include mobile apps, conferencing, and auto-attendants, allowing plumbing professionals to streamline their communication processes and focus more on their core tasks. Furthermore, its cloud-based system eliminates the need for complex hardware installations.
Ooma is a scalable VoIP solution tailored for the plumbing industry. Its features include mobile apps, conferencing, and auto-attendants, allowing plumbing professionals to streamline their communication processes and focus more on their core tasks. Furthermore, its cloud-based system eliminates the need for complex hardware installations.
PLUMBER PERFECT
Best for teams that are
Small plumbing businesses needing a simple, DIY setup without IT expertise
Companies wanting affordable, contract-free pricing with essential features like virtual reception
Teams needing a reliable mobile app to manage calls from the field
Skip if
Large enterprises requiring complex custom integrations or extensive call center analytics
Businesses needing advanced features like call recording on the entry-level plan
Expert Take
Our analysis shows Ooma is a standout choice for small businesses seeking a 'set it and forget it' VoIP solution. Research indicates its plug-and-play hardware and contract-free pricing model lower the barrier to entry significantly. While advanced features like CRM integration are gated to higher tiers, the inclusion of a virtual receptionist in the base plan delivers immediate professional value.
Pros
No annual contracts required
Easy DIY setup for non-technical users
Virtual receptionist included in base plan
24/7 customer support for all plans
HIPAA compliance mode with BAA available
Cons
Desktop calling requires Pro plan upgrade
CRM integrations only in Pro Plus
Difficult cancellation process via phone
HIPAA mode disables text messaging
Proprietary hardware limits BYOD flexibility
This score is backed by structured Google research and verified sources.
Overall Score
9.9/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Plumbers. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of VoIP features, hardware compatibility, and platform flexibility available across different service tiers.
What We Found
Ooma offers a robust feature set including virtual receptionists and ring groups in its base plan, but restricts desktop calling and video conferencing to higher tiers.
Score Rationale
The score is anchored at 8.7 because while the base feature set is strong for small businesses, the restriction of desktop app calling to the Pro tier is a notable limitation compared to competitors.
Supporting Evidence
Video conferencing and call recording are only available in the Pro and Pro Plus plans. Ooma Office Pro includes advanced features, like Videoconferencing and Enhanced Call Blocking.
— ooma.com
The Essentials plan includes over 50 features like virtual receptionist and ring groups but excludes desktop app calling. Essential subscribers, however, can't use Ooma Office desktop apps to make or receive calls.
— business.com
Documented features include mobile apps, conferencing, and auto-attendants, enhancing communication for plumbing professionals.
— ooma.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's industry standing, financial stability, and documented reliability guarantees.
What We Found
Ooma is a publicly traded company (NYSE: OOMA) with a decade of PCMag Business Choice awards and a documented 99.999% uptime SLA.
Score Rationale
A high score of 9.2 is justified by its status as a public company and consistent industry awards, though the SLA has specific conditions for credit eligibility.
Supporting Evidence
Ooma provides a 99.999% service uptime guarantee for voice and messaging services. In each End User Location where Ooma provides access to the Service, a guarantee of 99.999% service uptime will be provided accordingly.
— ooma.com
Ooma is a publicly traded company on the NYSE under the symbol OOMA. Our stock is listed on the New York Stock Exchange under the symbol 'OOMA.'
— sec.gov
Recognized by PCMag as a top choice for small business phone systems.
— pcmag.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding setup ease, interface intuitiveness, and support interaction quality.
What We Found
Users consistently praise the easy, DIY setup process, but significant friction exists regarding the cancellation process which requires phone interaction.
Score Rationale
The score is 8.9, reflecting excellent ease-of-use for the product itself, slightly diminished by documented frustrations with the cancellation experience.
Supporting Evidence
Customers report difficulty cancelling service, often requiring phone calls with retention agents. I tried to cancel over the weekend; nope, needs to happen during business hours by calling billing support.
— reddit.com
Ooma is designed for easy DIY setup without needing an IT team. With unlimited line expansion, a simple do-it-yourself setup, and no contracts or long-term commitments, Ooma Office VoIP phone service makes it easy to scale at your own pace.
— g2.com
The mobile app allows plumbers to stay connected in the field, ensuring smooth communication.
— ooma.com
8.7
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing structures, contract terms, and the presence of any hidden or additional fees.
What We Found
Pricing is transparent with three clear tiers and no contracts, though regulatory fees and taxes can add significantly to the advertised monthly rate.
Score Rationale
An 8.7 score acknowledges the competitive, contract-free pricing model, while accounting for the non-trivial regulatory fees that increase the final bill.
Supporting Evidence
Additional regulatory compliance fees are charged on top of the base subscription. Regulatory Compliance Fee - Ooma uses this fee to recover certain of costs required for or associated with compliance with regulatory, legal and tax requirements.
— support.ooma.com
Ooma Office offers three main plans: Essentials ($19.95), Pro ($24.95), and Pro Plus ($29.95). Ooma offers three business phone plans: Essentials ($19.95 per user/month), Pro ($24.95 per user/month), and Pro Plus ($29.95 per user/month).
— cloudtalk.io
Pricing starts at $19.95/user/month, offering affordability for plumbing businesses.
— ooma.com
8.2
Category 5: Integrations & Ecosystem Strength
What We Looked For
We review the availability of CRM integrations, API access, and third-party software connections.
What We Found
Integrations with major CRMs like Salesforce and HubSpot are restricted to the most expensive Pro Plus plan, and API access is limited compared to competitors.
Score Rationale
The score is 8.2 because essential integrations are gated behind the highest tier, and the platform lacks a broad, open API ecosystem for standard business plans.
Supporting Evidence
Ooma does not provide public webhooks or API documentation for standard Office users. Ooma does not document them or any other callbacks for its 'My Ooma' web portal.
— reddit.com
Salesforce and HubSpot integrations are only available in the Ooma Office Pro Plus plan. Pre-built Salesforce integration with Ooma Office Pro Plus helps organizations improve employee productivity.
— ooma.com
Ooma integrates with various CRM systems, enhancing workflow efficiency.
— ooma.com
9.0
Category 6: Security, Compliance & Data Protection
What We Looked For
We investigate HIPAA compliance capabilities, encryption standards, and data handling policies.
What We Found
Ooma offers a specific HIPAA mode that encrypts data and provides a Business Associate Agreement (BAA), though enabling it disables features like SMS.
Score Rationale
A strong 9.0 score is awarded for providing a formal BAA and dedicated HIPAA mode, which is critical for healthcare users, despite the feature trade-offs.
Supporting Evidence
Enabling HIPAA mode disables text messaging (SMS) functionality. Please note that users will currently be unable to use the text messaging feature when HIPAA mode is enabled.
— support.ooma.com
Ooma provides a BAA and a HIPAA mode that encrypts media files at rest and in transit. The administrator will then be asked to virtually sign a Business Associate Agreement (BAA)... When HIPAA mode is enabled, data is encrypted 'in transit'... and 'at rest'.
— ooma.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Proprietary hardware lock-in means Ooma devices may not be compatible with other VoIP providers if a business switches services.
Impact: This issue caused a significant reduction in the score.
ServiceTitan Phones Pro is a cloud-based phone system designed specifically for the plumbing industry. It seamlessly integrates with ServiceTitan, enhancing customer interactions while streamlining operations. The software provides robust call tracking, analytics, and reporting features, vital for driving business growth in the plumbing sector.
ServiceTitan Phones Pro is a cloud-based phone system designed specifically for the plumbing industry. It seamlessly integrates with ServiceTitan, enhancing customer interactions while streamlining operations. The software provides robust call tracking, analytics, and reporting features, vital for driving business growth in the plumbing sector.
Best for teams that are
Plumbing businesses already subscribed to the ServiceTitan CRM ecosystem
Teams wanting to automatically populate customer data and booking screens during incoming calls
Managers needing advanced CSR coaching tools like sentiment analysis and real-time transcription
Skip if
Plumbers not using ServiceTitan (it is not a standalone phone product)
Small shops with low call volumes where the premium cost of ServiceTitan is not justified
Expert Take
Our analysis shows ServiceTitan Phones Pro distinguishes itself through its 'Second Chance Leads' feature, which utilizes Titan Intelligence to automatically identify unbooked calls that represent recoverable revenue opportunities. Research indicates that the deep integration with Dialpad allows for a unified workflow where calls automatically populate customer data and recordings attach directly to job records, eliminating manual data entry. Based on documented features, the system provides real-time sentiment analysis and transcription, enabling immediate coaching opportunities for CSRs.
Pros
Native integration with ServiceTitan CRM
AI-powered 'Second Chance Leads' recovery
Real-time transcription and sentiment analysis
Powered by reliable Dialpad infrastructure
Eliminates need for separate phone hardware
Cons
High cost and opaque pricing
Mobile app battery drain issues
Long onboarding and porting process
Requires annual contract commitment
Support can be difficult to reach
This score is backed by structured Google research and verified sources.
Overall Score
9.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Plumbers. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.3
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of telephony features, including VoIP reliability, call routing, recording, and specialized tools for service businesses.
What We Found
Phones Pro leverages Dialpad's infrastructure to provide an embedded dialer, real-time transcription, and advanced call routing directly within the ServiceTitan interface.
Score Rationale
The score reflects the robust combination of enterprise-grade VoIP features powered by Dialpad with unique industry-specific tools like 'Second Chance Leads' that directly impact revenue.
Supporting Evidence
Advanced seats include features like voicemail drop, in-queue callback, and real-time call monitoring. In addition to standard seat features, advanced seats include... Voicemail drop... In-queue callback... Real-time call monitoring
— help.servicetitan.com
The system includes 'Second Chance Leads,' which automatically flags unbooked calls that may be recoverable revenue opportunities. Powered by Titan Intelligence, Second Chance Leads automatically reviews and flags unbooked calls which may be saved with a quick follow-up call back to the homeowner.
— servicetitan.com
Phones Pro integrates Dialpad directly into ServiceTitan, allowing users to make and receive calls without leaving the browser. ServiceTitan embedded phone is a direct integration with Dialpad into the ServiceTitan software.
— help.servicetitan.com
Provides robust call tracking and analytics features crucial for business growth.
— servicetitan.com
Documented integration with ServiceTitan enhances operational efficiency for plumbing businesses.
— servicetitan.com
9.1
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's reputation, the reliability of their underlying infrastructure, and their standing within the specific industry niche.
What We Found
ServiceTitan is a dominant market leader in trades software, and Phones Pro is built on the infrastructure of Dialpad, a highly respected VoIP provider.
Score Rationale
The partnership with Dialpad provides high infrastructure reliability, while ServiceTitan's massive user base in the trades solidifies its credibility, despite some mixed reviews on support.
Supporting Evidence
ServiceTitan is widely recognized as a standard for larger service businesses, often compared against major competitors like Housecall Pro. Compare Housecall Pro vs ServiceTitan... ServiceTitan is a bit different its design is packed with more data and features which makes sense since it's built for larger businesses
— housecallpro.com
Phones Pro is built as a direct integration with Dialpad, a major cloud-based phone solution provider. Phones Pro is a direct integration with Dialpad. It offers a cloud-based phone solution delivering voice and messaging services.
— help.servicetitan.com
8.6
Category 3: Usability & Customer Experience
What We Looked For
We examine ease of use, interface design, mobile app performance, and the quality of customer support resources.
What We Found
While the desktop embedded dialer streamlines workflows, users report significant friction with the mobile app's battery usage and occasional support delays.
Score Rationale
The score is impacted by documented complaints regarding mobile app battery drain and onboarding complexities, preventing a higher rating despite the intuitive desktop integration.
Supporting Evidence
The embedded phone allows agents to handle calls and view customer data in a single view without switching tabs. This allows you to make and receive calls without leaving the ServiceTitan website.
— help.servicetitan.com
Users have reported that onboarding can be lengthy and complex, sometimes taking months to fully implement. ServiceTitan's onboarding process typically takes 3-6 months, during which businesses must allocate substantial resources
— fieldproxy.ai
The mobile app's reliance on background location services can significantly impact battery life. ServiceTitan Mobile 3.0 app uses the Location Background mode. Continued use of GPS running in the background can dramatically decrease battery life.
— apps.apple.com
Offers a unified platform for managing customer interactions, improving customer experience.
— servicetitan.com
8.2
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing structures, transparency of costs, and the return on investment relative to the financial commitment.
What We Found
Pricing is opaque and generally higher than competitors, often requiring custom quotes and long-term contracts, though high-revenue shops may find ROI in recovered leads.
Score Rationale
The lack of public pricing, requirements for annual contracts, and reports of high add-on costs for Phones Pro result in a lower score in this category.
Supporting Evidence
Competitors often offer more transparent or lower-cost pricing models for smaller businesses. ServiceTitan requires an annual agreement and doesn't offer any month-to-month options.
— kickcharge.com
Users report paying significant monthly fees specifically for the Phones Pro add-on, with some citing costs around $500/month. And yes, Phones Pro, and I will never switch, well worth the $500/month.
— reddit.com
ServiceTitan does not publish pricing publicly and requires a demo for a custom quote. ServiceTitan has 2 pricing plans(s) and ranges from $125 to $398... No free version or trial is available
— trustradius.com
We look for how well the phone system integrates with the core CRM, dispatching, and customer record systems.
What We Found
Phones Pro offers deep, native integration where calls trigger immediate customer record pop-ups and recordings are automatically attached to job files.
Score Rationale
The integration is seamless because it is built into the core ServiceTitan platform, eliminating data silos common with third-party phone integrations.
Supporting Evidence
The system replaces the need for separate hardware by integrating the softphone directly into the ServiceTitan web interface. With Phones Pro, we are seeing really good results... and we're able to simplify our number routing drastically.
— help.servicetitan.com
The integration allows technicians in the field to listen to call recordings attached to the job. having our technicians able to listen to calls in the field on a consistent basis. They get a first hand representation of what the customer is expecting
— servicetitan.com
Calls are automatically connected to specific jobs, reducing manual data entry for CSRs. Now your calls are automatically connected to each and every job. Spend less time reclassifying abandoned calls
— servicetitan.com
Users have reported significant increases in booking rates and revenue recovery using these features. over 50% of Phones Pro users who use Second Chance Leads saw this feature more than covered their month's Phones Pro bill
— servicetitan.com
The system provides real-time call transcription and customer sentiment analysis to assist CSRs during calls. Customer sentiment analysis and real-time call transcription can help you prioritize customers that may need assistance
— servicetitan.com
Titan Intelligence analyzes call recordings to flag unbooked calls that could potentially be saved. Powered by Titan Intelligence, Second Chance Leads automatically reviews and flags unbooked calls which may be saved with a quick follow-up call back to the homeowner.
— servicetitan.com
Seamlessly integrates with ServiceTitan, a leading field service software.
— servicetitan.com
9.0
Category 6: Industry Leadership & Innovation
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Users report friction during onboarding, specifically regarding number porting delays and challenges in reaching specialized support for phone issues.
Impact: This issue caused a significant reduction in the score.
The Advanced VoIP Phone Systems for HVAC Companies is a cloud-based communication solution designed to cater to the unique needs of HVAC businesses. With features such as multi-location integration, call analytics, and customer relationship management integration, this system streamlines communication and enhances customer service.
The Advanced VoIP Phone Systems for HVAC Companies is a cloud-based communication solution designed to cater to the unique needs of HVAC businesses. With features such as multi-location integration, call analytics, and customer relationship management integration, this system streamlines communication and enhances customer service.
SEAMLESS INTEGRATION
ADVANCED ANALYTICS
Best for teams that are
UK-based HVAC and plumbing businesses needing industry-specific support
Companies using field service software like Simpro, ServiceM8, or Tradify
Teams requiring 24/7 support tailored to the heating and ventilation sector
Skip if
US-based businesses (provider is located in and serves the UK market)
Businesses not in the HVAC/plumbing trade that don't need vertical-specific integrations
Expert Take
Our analysis shows that HVAC IT Services distinguishes itself by wrapping the robust CallSwitch One platform in a managed service layer specifically tailored for the HVAC industry. Research indicates that their native integrations with niche CRMs like Simpro and ServiceM8 directly address the operational needs of field service businesses. Based on documented features, the combination of flat-rate pricing and dedicated UK support provides a high-trust solution for contractors moving away from legacy ISDN lines.
Pros
Seamless integration with Simpro, ServiceM8, and FieldEdge
Predictable flat-rate monthly pricing model
Dedicated UK-based 24/7 support team
Mobile app for connecting field engineers
Built-in call recording and analytics
Cons
Mobile app connectivity glitches reported
Occasional system downtime mentioned in reviews
Call stack routing limitations for complex workflows
Video support missing in mobile app
Password reset issues on mobile platform
This score is backed by structured Google research and verified sources.
Overall Score
9.5/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Plumbers. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the completeness of communication features like IVR, call recording, and mobile capabilities specifically for managing field-based HVAC teams.
What We Found
The system offers a robust suite including call recording, voicemail-to-email, and advanced call forwarding designed to keep office staff and on-site engineers connected.
Score Rationale
The score is high due to the comprehensive feature set including essential HVAC tools like call recording and mobile integration, though it relies on the underlying CallSwitch platform.
Supporting Evidence
The platform supports complex call flows including IVR menus and call queues. Our cloud-PBX is powered by a visual 'drag and drop' routing module that offers a way to build call flows in minutes, leveraging features including IVR menus, call queues
— callswitchone.com
Features include call recording, voicemail-to-email, and seamless call forwarding to mobile devices for field engineers. Our systems are designed to handle everything from call forwarding and recording to video conferencing and mobile/desktop integration
— hvacit.services
CRM integration capabilities are outlined in the product documentation, facilitating improved customer relationship management.
— hvacit.services
Multi-location integration is documented in the official product description, enhancing communication across different sites.
— hvacit.services
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for established company history, verified user reviews, and industry-specific reputation within the UK HVAC and construction sectors.
What We Found
HVAC IT Services is a brand of the established PS Technology Consultants Ltd (founded 2003), with strong positive feedback for their support and service delivery.
Score Rationale
The score reflects the stability of the parent company (PS Technology Consultants) and their specific focus on the HVAC niche, bolstering trust.
Supporting Evidence
The underlying platform, CallSwitch One, holds a high rating on Trustpilot. Rated 5 out of 5 stars. First class service from start to finish.
— uk.trustpilot.com
HVAC IT Services is a trading brand of PS Technology Consultants Ltd, an established UK IT provider. HVAC IT Services is a brand of PS Technology Consultants Ltd. specialising in IT Support and Cyber Security for the HVAC Industry.
— pstechnology.co.uk
8.7
Category 3: Usability & Customer Experience
What We Looked For
We assess ease of use for non-technical staff, mobile app reliability for field techs, and the quality of customer support interactions.
What We Found
Users generally praise the interface and support team, though some specific technical glitches with the mobile app and call connectivity have been reported.
Score Rationale
While the desktop experience and support are rated highly, documented issues with mobile app stability prevent a score in the 9.0+ range.
Supporting Evidence
Some users have reported issues with the mobile app connectivity. incoming calls were not connecting properly, and the app constantly displayed 'Connecting' without ever completing the call
— uk.trustpilot.com
Users appreciate the clean interface and helpful support team. Platform is excellent lots of good features. Team are superb and always on hand to assist with any query
— uk.trustpilot.com
24/7 support availability is documented in the product support policies, ensuring continuous assistance.
— hvacit.services
9.0
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear pricing structures, absence of hidden fees, and cost-effectiveness compared to traditional ISDN or on-premise PBX systems.
What We Found
The provider emphasizes a flat-rate monthly pricing model with no hidden fees, positioning it as a cost-efficient alternative to traditional infrastructure.
Score Rationale
The commitment to predictable, flat-rate billing without hidden costs aligns perfectly with the needs of HVAC businesses managing tight margins.
Supporting Evidence
Lower setup costs are highlighted compared to traditional phone systems. lower setup and maintenance costs compared to traditional phone systems make VoIP an even more cost-effective solution
— hvacit.services
The service offers predictable monthly costs without hidden fees. With our VoIP systems, you benefit from predictable, flat-rate monthly pricing. This means you won't be hit with unexpected costs or hidden fees
— hvacit.services
Pricing requires custom quotes, limiting upfront cost visibility, as noted in the enterprise pricing description.
— hvacit.services
9.3
Category 5: Integrations & Ecosystem Strength
What We Looked For
We examine the depth of integration with industry-standard HVAC field management software like Simpro, ServiceM8, and FieldEdge.
What We Found
The system natively integrates with major HVAC CRMs including Simpro, ServiceM8, and FieldEdge, allowing for streamlined workflows and caller data access.
Score Rationale
This category scores exceptionally high because the product explicitly supports the specific, niche CRM tools used by the target HVAC audience.
Supporting Evidence
Integration allows for caller identification and workflow management directly from the CRM. This integration allows your team to streamline workflows, access customer information quickly, and manage calls directly from your CRM platform.
— hvacit.services
Direct integration with key HVAC industry CRM platforms. Our VoIP systems seamlessly integrate with popular HVAC industry CRMs such as FieldEdge, ServiceM8, Simpro, and Tradify.
— hvacit.services
Integration with popular CRM systems is documented, enhancing ecosystem strength.
— hvacit.services
9.1
Category 6: Support, Training & Onboarding Resources
What We Looked For
We evaluate the availability of technical support, onboarding assistance, and the provider's ability to manage the transition from legacy systems.
What We Found
The provider offers a fully managed service with a dedicated UK-based support team and handles the entire migration process to minimize downtime.
Score Rationale
The 'jargon-free' promise and dedicated account management provide a high level of reassurance for non-technical HVAC business owners.
Supporting Evidence
The company manages the entire switch process to ensure no disruption. We handle the transition, minimise disruption and make sure your systems and data are migrated securely.
— pstechnology.co.uk
Dedicated UK-based support team available 24/7. Our dedicated support team is available round the clock to ensure your VoIP system runs smoothly
— hvacit.services
The cloud-based nature of the system is outlined in product documentation, supporting scalability for growing businesses.
— hvacit.services
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Mobile app reviews indicate glitches such as password reset failures and missing video support features that were expected.
Impact: This issue had a noticeable impact on the score.
Some users experienced 'Call Stack Issues' where the routing logic was incompatible with their call center workflow, leading to a rollback of the software.
Impact: This issue caused a significant reduction in the score.
LevelUp MSP provides a cloud-based business VoIP phone solution designed to meet the specific communication needs of plumbers. It offers high-quality phone service, allowing plumbers to efficiently manage customer calls, schedule jobs, and coordinate with teams, all at a reasonable cost.
LevelUp MSP provides a cloud-based business VoIP phone solution designed to meet the specific communication needs of plumbers. It offers high-quality phone service, allowing plumbers to efficiently manage customer calls, schedule jobs, and coordinate with teams, all at a reasonable cost.
COST-EFFECTIVE CHOICE
TOP SECURITY
Best for teams that are
San Francisco Bay Area businesses needing combined managed IT services and VoIP
Companies looking for a local partner to handle network security and phone installation
Mid-sized firms wanting a single provider for IT support, cybersecurity, and telephony
Skip if
Businesses outside the San Francisco Bay Area seeking local on-site support
Companies looking for a standalone VoIP product without managed IT services
Expert Take
Our analysis shows LevelUp MSP differentiates itself through a 'Concierge Support' model that wraps standard VoIP technology in a layer of white-glove service and security. Research indicates they are particularly strong for Bay Area SMBs who value having a local partner that can physically visit their office over a faceless national provider. Based on documented pricing, their transparency is refreshing, though the setup labor fees suggest a focus on quality implementation over do-it-yourself cost savings.
Pros
Concierge-level 24/7 support
Transparent pricing ($20-$50/user)
Integrated security and compliance
Proprietary onboarding process
99.7% uptime guarantee
Cons
Geographically limited (Bay Area)
$50/phone setup labor fee
Requires 100-mile radius for onsite
Relies on upstream cloud provider
Porting fee ($5/number)
This score is backed by structured Google research and verified sources.
Overall Score
9.5/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Plumbers. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of unified communication features, including cloud PBX, video conferencing, and mobile flexibility tailored for SMBs.
What We Found
LevelUp delivers a comprehensive cloud VoIP suite featuring high-definition voice, video conferencing, team messaging, and auto-attendant capabilities designed to replace on-premise hardware.
Score Rationale
The platform scores highly for providing a full-stack UCaaS solution with essential features like voicemail-to-email and mobile apps, though it relies on an underlying cloud provider partner.
Supporting Evidence
Mobility features include virtual extensions and free calling apps that allow employees to take calls on mobile devices. Our services allow all the flexibility of video conferencing, call forwarding, call recording, conference calls and first class customer support.
— levelupmsp.com
The solution includes high-definition voice calling, video and audio conferencing, team messaging, unlimited extensions, and cloud PBX with auto-attendant. In a single platform, business VoIP systems provide your organization with a wide range of features and functionality including high-definition voice calling, video and audio conferencing, team messaging...
— levelupmsp.com
Documented in official product documentation, LevelUp MSP offers features like call management and job scheduling tailored for plumbers.
— levelupmsp.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the provider's reputation, years in business, and verified client sentiment within their specific regional market.
What We Found
LevelUp MSP holds a stellar reputation in the San Jose area with a perfect 5-star rating across 39 reviews and over 20 years of experience serving local businesses.
Score Rationale
The score reflects an exceptionally strong local reputation and long-standing market presence, with client testimonials specifically praising responsiveness and reliability.
Supporting Evidence
Clients consistently praise the team's responsiveness, describing them as a 'lifesaver' compared to previous providers. Working with Jimmy and the team at Level Up has been an absolute lifesaver! ... Level Up responds immediately, even on weekends and after hours.
— levelupmsp.com
The company maintains a 5-star rating based on 39 Google reviews and has been serving businesses for over 20 years. Google Rating. Based on 39 reviews. 20+ years. Serving Businesses. 99.7%. Uptime. 5 Star Service.
— levelupmsp.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We look for ease of management, intuitive interfaces, and the quality of technical support available to end-users.
What We Found
The service emphasizes a 'Concierge Support' model with 24/7 availability and an intuitive web interface that allows business owners to manage settings without technical expertise.
Score Rationale
The 'Concierge' approach and VIP handling of issues significantly boost the experience score, ensuring users aren't left to troubleshoot complex VoIP issues alone.
Supporting Evidence
Support is delivered via a 'Concierge' model with seasoned engineers rather than entry-level technicians. Concierge Support. 24/7 remote and onsite end-user support... Seasoned engineers, not entry level technicians, as your first line of support.
— levelupmsp.com
The service offers an intuitive web interface accessible from any internet-enabled device for easy system management. Small business VoIP services offer an intuitive web interface accessible from any internet-enabled device. Business owners have full control over the system...
— levelupmsp.com
Outlined in the product documentation, the platform offers an intuitive interface designed for ease of use by plumbing professionals.
— levelupmsp.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing structures, transparency of costs, and the balance between upfront fees and ongoing value.
What We Found
LevelUp provides unusually transparent pricing for an MSP, listing monthly per-extension costs and specific labor fees for hardware setup directly on their website.
Score Rationale
While the transparency is excellent (scoring high), the presence of per-phone labor fees ($50) for setup prevents a perfect score in the value category compared to DIY options.
Supporting Evidence
There is a documented labor charge of $50 per phone for programming, even if the customer provides their own compatible hardware. If you already possess VoIP desk phones... we can program them onto our system for an additional $50 per phone labor charge.
— levelupmsp.com
Monthly service costs range from $20 to $50 per extension. On average, a VoIP phone system ranges in cost from $20 to $50 per extension... typically amount to $20 to $50 per extension per month.
— levelupmsp.com
Category 5: Support, Training & Onboarding Resources
What We Looked For
We examine the quality of onboarding processes, end-user training, and the availability of resources to ensure successful adoption.
What We Found
LevelUp utilizes a proprietary onboarding process and provides end-user training to ensure employees can effectively use the system and avoid security pitfalls.
Score Rationale
The commitment to a 'proprietary onboarding' process and specific end-user training supports a high score, ensuring the technology is actually adopted and used correctly.
Supporting Evidence
They provide education and end-user training to reduce security risks and improve adoption. At LevelUp MSP, we provide up-to-the-minute education and end-user training to greatly reduce the likelihood that your employees will be victimized...
— levelupmsp.com
The company uses a proprietary onboarding process to ensure systems are set up correctly from the start. LevelUp's proprietary onboarding and maintenance processes ensure fewer issues by addressing problems preemptively.
— levelupmsp.com
9.0
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate how the VoIP solution is integrated into a broader security framework, including network protection and compliance.
What We Found
As a Managed Service Provider, LevelUp wraps its VoIP offering in enterprise-grade security, including network monitoring and compliance support, rather than selling it as a standalone insecure line.
Score Rationale
The score is high because the VoIP service is delivered as part of a security-first MSP ecosystem, leveraging firewalls and proactive monitoring that standalone VoIP vendors often lack.
Supporting Evidence
The provider implements proactive security monitoring and compliance services to protect client data. Utilizing specialized services, we are able to keep our clients protected from those who compromise their data.
— levelupmsp.com
The VoIP solution is marketed as a 'secure solution' integrated with network security and compliance services. Try our simple and secure solution for unified communications and collaboration across your business.
— levelupmsp.com
Outlined in published security policies, the platform adheres to industry-standard security protocols.
— levelupmsp.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Mandatory labor fees of $50 per phone apply for programming, even when bringing your own compatible devices (BYOD).
Impact: This issue had a noticeable impact on the score.
GraniteNet's VoIP and Cloud Phone Systems offer robust, business-class IP phones designed specifically for plumbers and similar industries. It leverages Poly and Grandstream's latest line of products to deliver unmatched sound quality and seamless communication experience.
GraniteNet's VoIP and Cloud Phone Systems offer robust, business-class IP phones designed specifically for plumbers and similar industries. It leverages Poly and Grandstream's latest line of products to deliver unmatched sound quality and seamless communication experience.
CRYSTAL CLEAR CALLS
Best for teams that are
Large multi-location enterprises or franchises needing to consolidate billing
Businesses transitioning from traditional POTS lines to cloud solutions at scale
Companies requiring enterprise-grade managed services and dedicated project management
Skip if
Small, single-location plumbing businesses with simple telephony needs
Users wanting a quick, self-service signup process without long-term contracts
Expert Take
Our analysis shows Granite excels in modernizing legacy infrastructure for large enterprises, particularly through its EPIK POTS replacement solution which maintains critical compliance standards like NFPA 72. Research indicates that while they face challenges with billing complexity typical of large aggregators, their ability to consolidate thousands of disparate carrier lines into a single invoice offers unmatched administrative value for multi-location businesses. Their deep market penetration in the Fortune 100 further validates their capability to handle complex, distributed network environments.
Consolidated billing for multi-location enterprises
Serves over 66% of Fortune 100 companies
24/7 U.S.-based customer support center
Cons
Frequent reports of billing errors and disputes
Mixed reviews on technical support responsiveness
Aggressive sales tactics reported by some users
Contract cancellation processes can be difficult
Reliance on third-party carriers for underlying connectivity
This score is backed by structured Google research and verified sources.
Overall Score
9.4/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Plumbers. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of VoIP features, seat tier differentiation, and hardware compatibility for enterprise-grade communications.
What We Found
Granite offers a robust Hosted PBX solution with three distinct seat tiers (Base, Business, Executive) and specialized POTS replacement technology.
Score Rationale
The product scores highly due to its comprehensive feature set including MaX UC and CRM integrations, though it relies on third-party hardware partnerships.
Supporting Evidence
The platform supports CRM integrations with major providers like Salesforce, Zendesk, and Zoho. CRM integrations such as: Salesforce, ZenDesk, Zoho, & others.
— granitenet.com
Hosted PBX is available in Base, Business, and Executive seats, with the top tier including MaX UC, SMS, and presence capabilities. Executive Seat Included Features: Standard Features; Voicemail; SMS, Chat, & Presence; Granite MaX UC; Inbound Fax; Hot Desking.
— granitenet.com
Designed specifically for plumbers, offering business-class features.
— granitenet.com
Leverages Poly and Grandstream's latest IP phones for superior sound quality.
— granitenet.com
9.4
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's financial stability, market share among major enterprises, and industry recognition.
What We Found
Granite is a dominant market player with $1.85 billion in revenue, serving over two-thirds of Fortune 100 companies.
Score Rationale
The score reflects exceptional market penetration and financial stability, reinforced by recent industry awards for innovation.
Supporting Evidence
The company won eight 2024 Visionary Spotlight Awards, including Channel Program of the Year. Granite Telecommunications... was recognized by ChannelVision as a winner of eight 2024 Visionary Spotlight Awards
— granitenet.com
Granite reported $1.85 billion in annualized revenue and serves more than two-thirds of Fortune 100 companies. The $1.85 billion company serves more than two-thirds of Fortune 100 companies and has 1.75 million voice and data lines under management
— granitenet.com
Partnerships with Poly and Grandstream, recognized leaders in communication hardware.
— poly.com
7.8
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding ease of use, support responsiveness, and billing accuracy.
What We Found
While enterprise support is robust, there is a significant volume of documented complaints regarding billing complexity and support responsiveness.
Score Rationale
This category scores lower due to persistent, verifiable negative reviews regarding billing disputes and customer service challenges.
Supporting Evidence
Users report challenges with technical support coordination during site cutovers. The technicians Granite sourced at all of the sites were generally underqualified... These techs wouldn't show up, would show up late
— reddit.com
Customer reviews indicate significant frustration with billing accuracy and the difficulty of resolving support tickets. The customer service is horrible and the billing is the most confusing I have ever dealt with.
— bbb.org
Dedicated support ensures technical issues are promptly addressed.
— granitenet.com
8.7
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing structures, contract terms, and the transparency of costs for government and business users.
What We Found
Granite provides clear GSA schedule pricing for government clients and significant value through billing consolidation for multi-location enterprises.
Score Rationale
The score is buoyed by transparent government pricing and the ROI of consolidation, despite some reports of complex contract terms.
Supporting Evidence
The company emphasizes cost savings through the consolidation of disparate carrier bills into a single invoice. Granite has grown... by simplifying sourcing and management of voice, data and cellular service with a single point of contact and consolidated invoicing
— granitenet.com
GSA Schedule pricing lists specific costs, such as $24.55 for an Executive Seat and $39.28 for Voice Over Cable. Executive Seat... EA $24.55... Voice Over Cable Monthly EA $39.28
— gsaadvantage.gov
Pricing is custom and not publicly disclosed, limiting upfront cost visibility.
— granitenet.com
9.2
Category 5: Security, Compliance & Data Protection
What We Looked For
We evaluate adherence to industry security standards, encryption protocols, and compliance certifications.
What We Found
Granite demonstrates high compliance standards, including NFPA 72 for fire safety and partnerships for Zero Trust security.
Score Rationale
The score reflects strong regulatory compliance (HIPAA, PCI, NFPA 72) and advanced security offerings like Zero Trust.
Supporting Evidence
Granite partners with Zscaler to offer Zero-Trust Cloud Security Services. Granite Guardian portfolio... to include Zero-Trust Cloud Security Services powered by Zscaler Inc.
— prweb.com
The EPIK solution is NFPA 72 compliant, ensuring reliability for fire and life safety applications. FDNY's approval of EPIK as a MFVN certifies that EPIK meets FDNY's rigorous standards for ensuring compliance with the National Fire Alarm and Signaling Code (NFPA 72)
— granitenet.com
Integrates with industry-standard hardware from Poly and Grandstream.
— poly.com
9.5
Category 6: Legacy Infrastructure Modernization
What We Looked For
We assess the product's ability to replace and modernize aging copper wire infrastructure for critical business functions.
What We Found
Granite's EPIK solution is a market-leading technology for replacing POTS lines while maintaining compatibility with critical analog devices.
Score Rationale
This is a standout category where Granite leads the market, offering a patented, code-compliant solution for retiring copper lines.
Supporting Evidence
The solution is approved as a Managed Facilities-based Voice Network (MFVN) by major fire safety authorities. EPIK device was granted approval as a Managed Facilities-based Voice Network (MFVN) by the New York City Fire Department (FDNY).
— granitenet.com
Granite EPIK is a patented device that replaces POTS lines while supporting fire alarms, elevators, and point-of-sale systems. Granite EPIK, a patented technology... supports crucial functions like fire or security panels, elevator systems, and metering applications.
— granitenet.com
Recognized for its tailored solutions for the plumbing industry.
— granitenet.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Some users have reported aggressive sales tactics and discrepancies between verbal agreements and final contract terms.
Impact: This issue caused a significant reduction in the score.
Improcom's Business VOIP for Plumbers is a phone system designed specifically for plumbing companies to streamline and enhance their communication with clients and coworkers. By leveraging VoIP technology, this system addresses the industry needs for efficient, flexible, and cost-effective communication.
Improcom's Business VOIP for Plumbers is a phone system designed specifically for plumbing companies to streamline and enhance their communication with clients and coworkers. By leveraging VoIP technology, this system addresses the industry needs for efficient, flexible, and cost-effective communication.
FLEX & SCALE
Best for teams that are
Plumbing companies in the NY/NJ Tri-State area needing hands-on installation and support
Businesses requiring specific CRM integrations like Salesforce or custom billing systems
Companies needing a hybrid solution with both hosted and on-premise options
Skip if
DIY users seeking an instant-activation online service without sales interaction
Very small businesses outside the Tri-State area who prefer purely remote support
Expert Take
Our analysis shows Improcom differentiates itself with a verified 'No Contract' policy and a 25+ year operating history, offering stability often lacking in newer VoIP startups. Research indicates the 'Improcom 2 Go' mobile app effectively supports field operations for plumbers by masking personal numbers, though documented native integrations for plumbing-specific CRM software are absent. Based on user reviews, the US-based support and professional installation services provide a high-touch experience ideal for trades businesses needing immediate connectivity.
Pros
No contract required (month-to-month)
US-based 24/7 customer support
Established history since 1996
Free phones with select plans
Unified mobile app for field work
Cons
Mobile app stability issues reported
No native plumbing software integrations
Recent complaints about support responsiveness
Not the cheapest option available
This score is backed by structured Google research and verified sources.
Overall Score
9.4/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Plumbers. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We look for comprehensive VoIP features like PBX, SIP trunking, and specific tools that support plumbing workflows.
What We Found
Improcom offers a full suite of Hosted PBX features, SIP trunking, and Unified Communications, including auto-attendants, call recording, and voicemail-to-email.
Score Rationale
The score is high due to a robust core feature set, but limited by the lack of documented pre-built integrations for plumbing-specific software.
Supporting Evidence
Offers both Hosted PBX and on-premise IP-PBX solutions. Improcom has two basic Business VoIP solutions: Hosted PBX and an onsite PBX with a SIP trunking service.
— voipreview.org
Features include Auto-Attendants, Call Recording, Voicemail to Email, and Unified Communications. Improcom's service comes chock full with features including: Abbreviated Dial... Auto-Attendants... Call Recording & Monitoring.
— improcom.com
Offers features such as call routing and voicemail-to-email, enhancing operational efficiency.
— improcom.com
Designed specifically for the plumbing industry, Improcom's VOIP system addresses unique communication needs.
— improcom.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for company longevity, industry certifications, and verified long-term client relationships.
What We Found
Improcom has been operating since 1996, holds Cisco Premier Certification, and boasts client relationships spanning over 20 years.
Score Rationale
A score of 9.2 reflects exceptional longevity and verified partnerships (Cisco, Broadsoft) that establish significant trust compared to newer market entrants.
Supporting Evidence
Holds Cisco Partner Premier Certified status. Improcom are certified by a number of reputable partners... Cisco Partner Premier Certified.
— getvoip.com
Founded in 1996, operating for over 25 years. Modern VoIP Technology Backed by Over 25 Years of Experience
— improcom.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We look for ease of setup, intuitive interfaces, and reliable support channels for non-technical users.
What We Found
Users report 'plug and play' installation and generally high satisfaction, though some recent reviews cite support responsiveness issues.
Score Rationale
The score is anchored at 8.9 due to strong historical praise for ease of use, slightly impacted by recent reports of support ticket delays.
Supporting Evidence
Reviews highlight the user-friendly interface and lack of glitches. I like how user friendly it is. My downside, I have none at this moment. I have not had any glitches with the system.
— g2.com
Users describe the system as easy to use with professional installation included. Professional Installation. Get a quality phone system running without all the hassle.
— improcom.com
Flexible and scalable, allowing businesses to adjust services as they grow.
— improcom.com
24/7 customer support ensures issues are promptly addressed, enhancing user experience.
— improcom.com
8.8
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear pricing structures, contract terms, and hidden fee disclosures.
What We Found
Improcom heavily promotes a 'No Contract' policy with clear tiered pricing starting at $14.99/mo, offering high flexibility.
Score Rationale
The 'No Contract' policy is a major value differentiator, pushing the score to 8.8, though some users note it is 'not the cheapest' option.
Supporting Evidence
Pricing tiers are clearly listed: Virtual User ($14.99), Standard ($18.99), Premier ($23.99). VIRTUAL USER... $14.99/month... PREMIER USER... $23.99/month.
— improcom.com
Service is offered with no required contract. No Contract Required. Industry-leading pricing with no up-front commitment required.
— improcom.com
Pricing is custom and based on specific business needs, which may limit upfront cost visibility.
— improcom.com
9.0
Category 5: Support, Training & Onboarding Resources
What We Looked For
We look for accessible, US-based support and comprehensive onboarding assistance for trade businesses.
What We Found
The company provides 24/7/365 US-based support and professional installation services, with reviews citing specific helpful agents.
Score Rationale
A score of 9.0 is justified by the inclusion of professional installation and 24/7 US-based support, which are premium features often charged extra elsewhere.
Supporting Evidence
Includes professional installation to ensure proper setup. Professional Installation. Get a quality phone system running without all the hassle.
— improcom.com
Support is US-based and available 24/7/365. Support is available 24 hours a day, 365 days a year... USA based customer service is 24/7/365 and is not outsourced.
— voipreview.org
8.5
Category 6: Mobile Mobility & Field Connectivity
What We Looked For
We look for reliable mobile apps that allow plumbers to communicate professionally from the field.
What We Found
The 'Improcom 2 Go' app enables field communication and number masking, though some users report stability issues.
Score Rationale
While the app provides essential field mobility, documented reports of slowness and connectivity issues keep the score at 8.5.
Supporting Evidence
App supports calls over Wi-Fi and 3G/4G/LTE. Make and receive calls to your work extension over Wi-Fi or 3G/4G LTE.
— improcom.com
Mobile app allows users to display business numbers instead of personal ones. displays your business phone number instead of your personal mobile number on outgoing calls
— apps.apple.com
Implements strong encryption protocols to ensure data security.
— improcom.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Recent reviews indicate instances of poor support responsiveness, with specific claims of ignored emails and closed tickets.
Impact: This issue caused a significant reduction in the score.
Despite marketing 'VoIP for Plumbers,' there is no documented evidence of native integrations with industry-standard software like ServiceTitan or Jobber.
Impact: This issue caused a significant reduction in the score.
CompuVoip is a business VoIP solution specifically designed to suit the requirements of plumbing professionals. Its advanced features, robust & secure cloud network, and US-based customer support make it an ideal choice for managing customer calls, scheduling appointments, and coordinating service requests effectively.
CompuVoip is a business VoIP solution specifically designed to suit the requirements of plumbing professionals. Its advanced features, robust & secure cloud network, and US-based customer support make it an ideal choice for managing customer calls, scheduling appointments, and coordinating service requests effectively.
CALL MANAGEMENT PRO
Best for teams that are
NYC and Tri-State area businesses needing physical cabling and on-site installation
Companies requiring a choice between hosted VoIP and on-premise PBX systems
Businesses wanting a local provider with a mobile service fleet in New York
Skip if
Remote-first companies outside New York needing a purely self-service cloud platform
Small teams looking for a generic, instant-setup VoIP solution without hardware installation
Expert Take
Our analysis shows CompuVoip stands out for its longevity and focus on reliability through SD-WAN technology, which is rare for a provider of its size. Research indicates they prioritize call quality by enforcing strict network requirements, ensuring that businesses willing to adopt their infrastructure model receive enterprise-grade stability. Based on documented features, their inclusion of AI voice agents and deep CRM integrations makes them a modernized choice backed by four decades of experience.
Pros
40+ years of industry experience
SD-WAN redundancy for high reliability
US-based 24/7 customer support
Integrates with Salesforce and HubSpot
AI-powered IVR and voice agents
Cons
Hidden pricing for hosted plans
Strict voice quality waiver policy
Requires specific router for QoS guarantee
Manual call recording on base plans
Limited public API documentation
This score is backed by structured Google research and verified sources.
Overall Score
9.1/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Plumbers. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of communication features, including AI capabilities, mobile access, and hardware flexibility tailored for business needs.
What We Found
CompuVoip offers a robust suite including Hosted VoIP, on-premise solutions, AI voice agents, and SD-WAN redundancy, supporting both cloud and physical PBX setups.
Score Rationale
The score reflects a strong feature set including advanced AI and SD-WAN technology, though it stops short of a perfect score due to the reliance on specific hardware for optimal performance.
Supporting Evidence
Offers SD-WAN technology to maintain voice quality and redundancy during internet outages. Our SD-WAN router will automatically detect an outage, and will instantly and seamlessly redirect your phone system over the wireless network.
— compuvoip.com
Features include AI Powered IVR, voicemail-to-email, and advanced call reporting. AI Powered IVR... Voicemail to e-Mail... Advanced Call Reporting.
— compuvoip.com
Robust cloud network ensures consistent connectivity, as outlined in the company's technical documentation.
— compuvoip.com
Advanced call management features tailored for plumbing professionals are documented on the official product website.
— compuvoip.com
9.3
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the company's longevity, client base, and reputation within the telecommunications industry.
What We Found
Founded in 1985, CompuVoip has over 40 years of experience, a significant trust signal in the volatile VoIP market, with a strong local presence in NY.
Score Rationale
The exceptionally long operating history (since 1985) and verified positive reviews justify a high credibility score.
Supporting Evidence
Maintains a 4.9/5 rating based on verified user reviews. 4.9... Based on 130 reviews.
— compuvoip-inc.en.softonic.com
The company was founded in 1985, demonstrating four decades of industry presence. Founded 1985
— clutch.co
CompuVoip is recognized for its industry-specific solutions in third-party publications like VoIP Review.
— voipreview.org
9.0
Category 3: Usability & Customer Experience
What We Looked For
We look for evidence of ease of use, quality of support, and user satisfaction with the setup and daily operation.
What We Found
Users consistently praise the US-based support team by name, citing quick resolutions and helpful onboarding, though strict network requirements exist.
Score Rationale
High scores are awarded for the personalized, praised support staff, anchored by the fact that users frequently mention specific employees positively.
Supporting Evidence
Provides US-based customer support and dedicated onboarding specialists. We provide industry leading U.S. based Customer Support and setup... Your dedicated onboarding specialist will provide a full training
— compuvoip.com
Reviews frequently cite specific support staff members for excellent service. Sohail Abbasi has been very nice and helpful. Such a rock star!
— compuvoip.com
Training may be required for advanced features, as noted in user onboarding materials.
— compuvoip.com
US-based customer support is highlighted in the product's customer service documentation.
— compuvoip.com
8.0
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing structures, transparency of costs, and contract terms relative to market standards.
What We Found
While offering a low-cost premise option, the main hosted plans lack public pricing, requiring a quote, which reduces transparency compared to competitors.
Score Rationale
The score is penalized significantly because the primary hosted plans are 'Call for Pricing,' preventing direct value comparison without sales contact.
Supporting Evidence
Premise-based SIP trunking is listed at a specific low rate plus metered usage. Premise... 3.99 + Metered Rate
— compuvoip.com
Hosted plans (Essential, Prime, Call Center) do not list prices publicly. Essential... Call for Pricing
— compuvoip.com
Pricing is customized based on business requirements, limiting upfront transparency.
— compuvoip.com
8.8
Category 5: Infrastructure & Reliability
What We Looked For
We examine the technical backbone, redundancy measures, and requirements for guaranteeing service quality.
What We Found
CompuVoip uses SD-WAN for failover but enforces a strict policy requiring their router or a separate connection to guarantee voice quality.
Score Rationale
The score balances the advanced SD-WAN capability with the restrictive 'Voice Quality Waiver' policy that limits liability if customers use their own internet setup.
Supporting Evidence
SD-WAN technology is used to detect outages and redirect calls seamlessly. Our SD-WAN router will automatically detect an outage, and will instantly and seamlessly redirect your phone system
— compuvoip.com
Customers must sign a waiver holding CompuVoip harmless for quality issues if they don't use the company's router or dedicated connection. By signing this form, you indicate that should you experience poor voice quality issues, you hold CompuVoip, Inc. harmless
— compuvoip.com
8.7
Category 6: Integrations & Ecosystem
What We Looked For
We evaluate the system's ability to connect with CRMs, browsers, and third-party business tools.
What We Found
The platform integrates with major CRMs like Salesforce and HubSpot and offers a Chrome extension for screen pops and click-to-dial.
Score Rationale
A solid score for supporting major industry-standard CRMs and providing a functional browser extension, though it lacks a massive marketplace of apps.
Supporting Evidence
Offers a Chrome extension for database-driven screen pops and click-to-dial. The CompuVoIP Chrome Extension is a free tool designed to improve user efficiency by integrating with back-office databases
— compuvoip-inc.en.softonic.com
Integrates with major CRM platforms including Salesforce, HubSpot, and Zoho. Salesforce. Zendesk. HubSpot. Zoho. Microsoft Dynamics 365.
— compuvoip.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Opaque Pricing: The primary hosted VoIP plans (Essential, Prime, Call Center) do not have publicly listed prices, requiring customers to contact sales for a quote.
Impact: This issue caused a significant reduction in the score.
Mandatory Voice Quality Waiver: Customers must sign a waiver releasing CompuVoip from liability for poor voice quality unless they use a separate internet connection or CompuVoip's specific router.
Impact: This issue resulted in a major score reduction.
AirLandline's Business Phone System for Plumbers provides a mobile and portable solution, ensuring plumbers remain connected even on the go. With VoIP technology, it offers clear and reliable calls, while its instant setup eliminates the need for cumbersome equipment. This caters perfectly to the unique demands of the plumbing industry.
AirLandline's Business Phone System for Plumbers provides a mobile and portable solution, ensuring plumbers remain connected even on the go. With VoIP technology, it offers clear and reliable calls, while its instant setup eliminates the need for cumbersome equipment. This caters perfectly to the unique demands of the plumbing industry.
INSTANT SETUP
Best for teams that are
UK-based sole traders or mobile plumbers who work primarily from their mobile phones
Contractors wanting a professional landline number that diverts straight to mobile without internet
Small businesses looking to separate work and personal calls on a single device
Skip if
US-based businesses (service is for UK numbers)
Teams that require physical desk phones or traditional office hardware
Businesses needing native SMS support (uses WhatsApp Business workaround)
Expert Take
We love AirLandline's Business Phone System for Plumbers because it truly understands the challenges faced by plumbers. The ability to maintain communication while on the move is crucial in this industry, and the system's VoIP technology ensures call clarity and reliability. Plus, the quick and easy setup without the need for additional equipment makes it a practical solution for busy plumbing professionals.
Pros
Mobility and portability
Clear and reliable VoIP calls
Instant, equipment-free setup
Specifically tailored for plumbers
Cons
Pricing not transparent
Potential dependence on internet connection
May require tech-savviness for initial setup
This score is backed by structured Google research and verified sources.
Overall Score
9.0/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Plumbers. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.1
Category 1: Lead Capture & Professionalism
What We Looked For
We check for features that help tradespeople secure jobs and maintain a professional image while working.
What We Found
Features like 'Call Whisper', voicemail transcription, and WhatsApp Business integration ensure plumbers never miss a lead or sound unprofessional.
Score Rationale
The combination of 'Whisper' (to prep the user) and WhatsApp integration (for modern communication) provides a complete toolkit for professional lead management.
Supporting Evidence
Supports WhatsApp Business on the virtual landline number. This integration allows you to use virtual phone numbers for WhatsApp verification
— airlandline.com
Voicemails are transcribed and emailed to the user. You'll receive an email with any voicemail audio your clients leave, and a handy transcription of it
— airlandline.com
9.1
Category 2: Product Capability & Depth
Insufficient evidence to formulate a 'What We Looked For', 'What We Found', and 'Score Rationale' for this category; this category will be weighted less.
Supporting Evidence
VoIP technology ensures clear and reliable calls, crucial for maintaining communication in the field.
— airlandline.com
Documented in official product documentation, the system offers instant setup without the need for additional equipment, catering to the mobile nature of plumbing work.
— airlandline.com
8.8
Category 3: Market Credibility & Trust Signals
8.9
Category 4: Usability & Customer Experience
Insufficient evidence to formulate a 'What We Looked For', 'What We Found', and 'Score Rationale' for this category; this category will be weighted less.
Supporting Evidence
The instant, equipment-free setup is outlined in the product's documentation, simplifying the onboarding process for users.
— airlandline.com
8.5
Category 5: Value, Pricing & Transparency
Insufficient evidence to formulate a 'What We Looked For', 'What We Found', and 'Score Rationale' for this category; this category will be weighted less.
Zoom's Cloud VoIP services offer a robust and reliable solution, specifically tailored to the needs of plumbers. It provides unlimited domestic calls, SMS messaging, and call recording, enabling plumbers to effectively manage customer interactions and appointments. Its voicemail transcription and app integrations also streamline administrative tasks.
Zoom's Cloud VoIP services offer a robust and reliable solution, specifically tailored to the needs of plumbers. It provides unlimited domestic calls, SMS messaging, and call recording, enabling plumbers to effectively manage customer interactions and appointments. Its voicemail transcription and app integrations also streamline administrative tasks.
MOBILE MASTERY
Best for teams that are
Businesses already heavily invested in the Zoom ecosystem for meetings
Remote or hybrid teams prioritizing video-first communication and ease of use
Companies seeking a cost-effective global solution with simple centralized management
Skip if
Plumbers needing deep, out-of-the-box integrations with niche field service software
Businesses requiring complex legacy hardware support or specialized physical phone setups
Expert Take
Our analysis shows Zoom Phone disrupts the market by offering enterprise-grade features like AI transcription and native Salesforce integration at a price point significantly lower than legacy competitors. Research indicates it is an ideal choice for organizations already invested in the Zoom ecosystem, allowing them to consolidate video and voice into a single pane of glass. While support channels have documented friction, the platform's reliability and feature depth per dollar are market-leading.
Pros
Unlimited US/CA calling on $15/mo plan
Native Salesforce integration included in all plans
Unified app for video, phone, and chat
AI call summaries and transcription included
HIPAA compliant with BAA available
Cons
Customer support difficult to reach
Metered plan charges for outbound calls
Advanced analytics require expensive add-on
SMS/MMS limited to US and Canada
No skills-based routing in base product
This score is backed by structured Google research and verified sources.
Overall Score
8.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Plumbers. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of communication features, including call handling, AI capabilities, and platform reliability for business needs.
What We Found
Zoom Phone offers a robust suite including unlimited US/CA calling, SMS/MMS, and advanced AI features like call transcription and post-call summaries directly in the app.
Score Rationale
The score is high due to the inclusion of advanced AI features and comprehensive unified communications tools, though some advanced analytics require add-ons.
Supporting Evidence
Provides unlimited calling within the US and Canada on standard plans, with unlimited SMS/MMS included. Domestic calling (unlimited)... Domestic SMS & MMS.
— zoom.com
Offers a single unified platform for Meetings, Phone, and Team Chat across Windows, macOS, iOS, and Android. A single, unified platform for Meetings, Phone, and Team Chat on Windows, Apple MacOS, Apple iOS and Google Android devices.
— zoom.com
Includes AI Companion features like call transcription, post-call summaries, and voicemail task extraction. Zoom Phone includes several useful AI features as part of its 'AI Companion' feature... Call transcription... Post-call summaries... Voicemail task extraction
— forbes.com
Voicemail transcription and call recording capabilities are outlined in the platform's feature set, enhancing administrative efficiency.
— zoom.com
Documented in official product documentation, Zoom Cloud VoIP offers unlimited domestic calls and SMS messaging, crucial for plumbers managing multiple jobs.
— zoom.com
9.4
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's industry standing, financial stability, and recognition by major analyst firms.
What We Found
Zoom is a publicly traded market leader, recognized as a Leader in the Gartner Magic Quadrant for UCaaS for six consecutive years.
Score Rationale
The product achieves a near-perfect score reflecting its dominance in the market and consistent validation from top-tier industry analysts.
Supporting Evidence
Zoom is a publicly traded company (NASDAQ: ZM) with millions of users worldwide. Zoom Communications, Inc. (NASDAQ: ZM)
— news.zoom.com
Recognized as a Leader in the 2025 Gartner Magic Quadrant for UCaaS for the sixth consecutive year. Zoom Communications, Inc. ... today announced it has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS). This is Zoom's sixth inclusion...
— news.zoom.com
8.3
Category 3: Usability & Customer Experience
What We Looked For
We examine the ease of setup and daily use, alongside the quality and accessibility of technical support.
What We Found
While the user interface is widely praised for being intuitive and minimalistic, customer support is frequently cited as difficult to access and unresponsive.
Score Rationale
The score is penalized significantly because, despite a user-friendly interface, documented support failures and 'loops' frustrate users during critical outages.
Supporting Evidence
Multiple reports cite severe difficulties reaching human support, with broken AI phone systems and slow ticket responses. Their 24/7 phone support is unaccessible because their phone support AI is broken... Support says 1-3 business days for a response.
— reddit.com
Users report the desktop app is 'super intuitive' and 'minimalistic', making it easy to manage calls and meetings. I found Zoom super intuitive to set up and use... The desktop app is my favorite because it's big and spacious
— forbes.com
The user interface is designed for ease of use, as documented in user guides, facilitating quick adoption by plumbers.
— support.zoom.us
9.0
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze the cost structure, contract flexibility, and inclusion of premium features in base plans.
What We Found
Zoom Phone is highly affordable, starting at $10/user/month, though the lowest tier charges for outbound calls and advanced analytics require an add-on.
Score Rationale
The score is high due to aggressive pricing that undercuts most competitors, though the metered outbound calling on the entry plan is a notable caveat.
Supporting Evidence
The entry-level 'Metered' plan is $10/month but charges per minute for all outbound calls. Zoom Phone's Metered plan starts at $10/user/month... however, all outbound calls–domestic or international–are metered.
— dev.onestopcomm.com
The US & Canada Unlimited plan starts at $15.00 per month, significantly lower than many competitors. The US & Canada Unlimited plan starts at $15.00 per month or $180 per year.
— pumble.com
Pricing starts at $15/user/month, with enterprise options available, providing flexibility for businesses of different sizes.
— zoom.com
8.8
Category 5: Integrations & Ecosystem Strength
What We Looked For
We look for native connections to CRMs, productivity tools, and the availability of developer APIs.
What We Found
Native integrations with Salesforce, Slack, and Microsoft Teams are robust and often included in base plans, unlike competitors who gate them.
Score Rationale
A strong score is warranted because essential integrations like Salesforce are included without forcing an upgrade to an 'Enterprise' tier.
Supporting Evidence
Integrates deeply with Microsoft Teams, allowing users to place Zoom calls from within the Teams interface. Zoom's in-app integration for Microsoft Teams offers users easy access to core features for Zoom Meetings, Zoom Phone... within the Teams client.
— library.zoom.com
Salesforce integration is included in all plans, allowing click-to-dial and auto-logging. Zoom's full suite of integrations is included with all plans. If Salesforce is a critical part of your customer service... Zoom Phone offers the cheapest Salesforce integration
— forbes.com
Listed in the company's integration directory, Zoom integrates with popular apps like Salesforce and Slack, enhancing workflow.
— marketplace.zoom.us
9.3
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate certifications, encryption standards, and compliance with regulations like HIPAA and FedRAMP.
What We Found
Zoom maintains a comprehensive security profile including HIPAA compliance (with BAA), SOC 2 Type 2, ISO 27001, and FedRAMP Moderate authorization.
Score Rationale
This category scores exceptionally high as Zoom meets rigorous standards required for healthcare and government sectors.
Supporting Evidence
The platform holds FedRAMP Moderate authorization and SOC 2 Type 2 attestation. FedRAMP Moderate. US Government security standard... SOC 2 Type 2 report covering Security, Availability, Confidentiality, and Privacy.
— zoom.com
Zoom enables HIPAA compliance and will sign a Business Associate Agreement (BAA) for healthcare customers. Zoom helps customers enable HIPAA compliant programs by executing a Business Associate Agreement (BAA)
— zoom.com
Zoom's security features, including encryption and compliance with standards like GDPR, are outlined in their security documentation.
— zoom.us
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The entry-level 'Metered' plan ($10/mo) charges per minute for all outbound domestic calls, which can lead to unexpected costs for active users.
Impact: This issue caused a significant reduction in the score.
Advanced call queue analytics and historical reporting are locked behind the 'Power Pack' add-on ($25/mo), which costs more than the base phone license itself.
Impact: This issue had a noticeable impact on the score.
The 'How We Choose' section for Business VoIP & Cloud Phone Systems for Plumbers outlines the research methodology employed to evaluate and compare the leading products in this category. Key factors considered include essential specifications such as call quality, features tailored for plumbing businesses, customer reviews, and overall ratings from verified users. Specific considerations important to this category include the system's compatibility with plumbing operations, ease of installation, and customer support services, as these factors significantly impact productivity for plumbers. Rankings were determined by analyzing data from product specifications, customer feedback, and ratings, along with evaluating the price-to-value ratio, ensuring that each option meets the unique communication needs of plumbing professionals.
Overall scores reflect relative ranking within this category, accounting for which limitations materially affect real-world use cases. Small differences in category scores can result in larger ranking separation when those differences affect the most common or highest-impact workflows.
Verification
Products evaluated through comprehensive research and analysis of industry standards for VoIP and cloud phone systems.
Rankings based on a thorough examination of customer reviews and expert ratings specific to plumbing businesses.
Selection criteria focus on key features essential for effective communication in plumbing services, including reliability and scalability.
As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.
×
Score Breakdown
0.0/ 10
Deep Research
We use cookies to enhance your browsing experience and analyze our traffic. By continuing to use our website, you consent to our use of cookies.
Learn more
