Exploring Top VoIP and Cloud Phone Systems for Staffing Agencies: Insights from Market Research Market research shows that staffing agencies are increasingly turning to VoIP and cloud phone systems to streamline communication and enhance productivity. Expert comparisons consistently highlight providers like RingCentral and 8x8 for their robust features tailored to the unique needs of staffing firms. For instance, reviews indicate that RingCentral excels in offering seamless integration with popular CRM tools, making it a favorite among users looking to manage client relationships efficiently. Data indicates that budget-conscious agencies often gravitate towards Grasshopper, which is frequently mentioned as a cost-effective solution without compromising on essential features. Yet, don’t let its lower price tag fool you; many users report satisfaction with its reliable call forwarding and easy setup. But why does everyone think you need to spend $$$ for quality?Exploring Top VoIP and Cloud Phone Systems for Staffing Agencies: Insights from Market Research Market research shows that staffing agencies are increasingly turning to VoIP and cloud phone systems to streamline communication and enhance productivity.Exploring Top VoIP and Cloud Phone Systems for Staffing Agencies: Insights from Market Research Market research shows that staffing agencies are increasingly turning to VoIP and cloud phone systems to streamline communication and enhance productivity. Expert comparisons consistently highlight providers like RingCentral and 8x8 for their robust features tailored to the unique needs of staffing firms. For instance, reviews indicate that RingCentral excels in offering seamless integration with popular CRM tools, making it a favorite among users looking to manage client relationships efficiently. Data indicates that budget-conscious agencies often gravitate towards Grasshopper, which is frequently mentioned as a cost-effective solution without compromising on essential features. Yet, don’t let its lower price tag fool you; many users report satisfaction with its reliable call forwarding and easy setup. But why does everyone think you need to spend $$$ for quality? Sometimes, less truly is more! Industry reports suggest that around 70% of businesses consider customer support a crucial factor when choosing a VoIP provider. In this light, customers often rave about the responsive service offered by 8x8, making it a strong contender for those who prioritize assistance and guidance. Moreover, Grasshopper's straightforward interface appeals to smaller agencies seeking simplicity amid their busy schedules. Interestingly, VoIP technology is also seen as environmentally friendly due to reduced energy consumption compared to traditional phone systems—something that may help businesses align with green initiatives while saving costs. In the end, whether you’re working with a tight budget or require advanced features, there’s a cloud phone system out there that can meet your staffing agency's specific needs. Just remember, finding the right fit is more about understanding your priorities than simply following the latest marketing buzz!
RJ Young Business Phone System is a robust, customizable SaaS solution tailored to address the unique communication needs of staffing agencies. It offers advanced VoIP and cloud phone capabilities with a suite of features that streamline communication, improve client service, and enhance team collaboration.
RJ Young Business Phone System is a robust, customizable SaaS solution tailored to address the unique communication needs of staffing agencies. It offers advanced VoIP and cloud phone capabilities with a suite of features that streamline communication, improve client service, and enhance team collaboration.
GLOBAL REACH
CRM INTEGRATED
Best for teams that are
Businesses in the US Southeast seeking a local Managed Service Provider (MSP) relationship
Organizations wanting to bundle phone systems with copiers, IT services, and security
Companies preferring hands-on local support over a direct-to-vendor software relationship
Skip if
Global enterprises requiring a direct contract with a primary software vendor
DIY-focused businesses wanting to sign up and configure services instantly online
Companies outside their regional service area requiring on-site technical support
Expert Take
Our analysis shows that RJ Young combines the power of a national-grade UCaaS platform (Intermedia Elevate) with the personalized service of a regional provider. Research indicates their "We Make It Right" guarantee offers a unique layer of trust rarely seen in the telecom space. Based on documented features, businesses gain robust capabilities like voicemail transcription and CRM integration without sacrificing local support.
Pros
"We Make It Right" satisfaction guarantee
Unified voice, video, and chat platform
Local support with single point of contact
Seamless Microsoft Teams and CRM integrations
Mobile app for remote workforce flexibility
Cons
Pricing is not publicly available
Strict contract terms reported by some users
Platform features dependent on upstream provider
Mixed reviews on service responsiveness
May be pricier than some DIY alternatives
This score is backed by structured Google research and verified sources.
Overall Score
9.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the completeness of the UCaaS feature set, including voice, video, messaging, and mobility tools.
What We Found
RJ Young provides a comprehensive cloud-based system (powered by Intermedia Elevate) featuring VoIP, video conferencing, team chat, file sharing, and contact center capabilities.
Score Rationale
The product scores highly due to its robust feature set that includes advanced capabilities like voicemail transcription and full mobile integration, mirroring a top-tier national platform.
Supporting Evidence
Features include voicemail transcription, screen sharing, and SMS integration. Transcribes voicemail messages to text and/or email, integrates chat, SMS, video conferencing, screen sharing, file sharing, and backup
— rjyoung.com
The system integrates phone, email, video conferencing, file sharing, and customer contact into a single UCaaS platform. Elevate is a unified communications as a service (UCaaS) system that integrates phone, email, video conferencing, file sharing, customer contact, and more.
— rjyoung.com
Offers advanced VoIP and cloud phone capabilities tailored for staffing agencies, documented on the official product page.
— rjyoung.com
9.3
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's longevity, reputation, and accreditation status in the business technology market.
What We Found
RJ Young is a long-standing company (est. 1955) with an A+ BBB rating and a strong regional presence, backed by a unique satisfaction guarantee.
Score Rationale
The score reflects over 70 years of business history and high accreditation standards, significantly boosting trust compared to newer market entrants.
Supporting Evidence
The company offers a 'We Make It Right' guarantee allowing customers to withhold payment if unsatisfied. If you are not happy with our equipment, service, supplies, billing, or anything, let us know and we will make it right, right away.
— rjyoung.com
RJ Young has been in business since 1955 and holds an A+ rating with the Better Business Bureau. BBB Accredited Since: 1/1/1987. Years in Business: 71. ... BBB Rating A+
— bbb.org
8.7
Category 3: Usability & Customer Experience
What We Looked For
We examine the ease of deployment, quality of support, and user satisfaction with the interface and service.
What We Found
Users benefit from a single point of contact for support and a user-friendly interface, though some customers have reported friction with contract terms.
Score Rationale
While the platform interface is intuitive and support is local, documented complaints regarding contract flexibility prevent a perfect score.
Supporting Evidence
Customer reviews highlight satisfaction with the transition from antiquated systems to this modern platform. In the past I had done an install of a unified communications system so once I got all of the details about what RJ Young was offering, it was a no brainer.
— rjyoung.com
RJ Young provides a single point of contact for troubleshooting and support. RJ Young offers a single point of contact for support, questions, and troubleshooting for your business phones
— rjyoung.com
Customizable features enhance team collaboration, as outlined in the product documentation.
— rjyoung.com
8.2
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing visibility, contract flexibility, and overall cost-to-value ratio for the buyer.
What We Found
Pricing is described as a flat per-user rate but specific costs are not public, and some users note it may be pricier than competitors.
Score Rationale
The lack of transparent public pricing and reports of strict contract terms result in a lower score for this category.
Supporting Evidence
Third-party discussions suggest the underlying platform (Intermedia) can be more expensive than competitors like Zoom. Overpriced compared to competitors (Yeastar, 3CX, Ringcentral, etc)
— reddit.com
The pricing model is a flat, per-user rate that includes domestic calling. Flat, per-user rates with unlimited domestic local & long-distance calling.
— rjyoung.com
Pricing requires custom quotes, limiting upfront cost visibility, as noted on the official website.
— rjyoung.com
8.8
Category 5: Integrations & Ecosystem Strength
What We Looked For
We check for seamless connectivity with essential business apps like CRM, email, and productivity suites.
What We Found
The platform integrates with key business tools including Microsoft Teams, Salesforce, and Google Workspace.
Score Rationale
Strong integration capabilities with the most common business software suites support a high score, enhancing workflow efficiency.
Supporting Evidence
It offers specific integration for Microsoft Teams to embed PBX features. Watch this webinar if you'd like to: Integrate with Microsoft Teams.
— rjyoung.com
The system integrates with Microsoft Teams, Salesforce, and Google applications. Embed communications into everyday business applications... like Google®, Microsoft®, Salesforce®, and more
— rjyoung.com
9.0
Category 6: Security, Compliance & Data Protection
What We Looked For
We verify the presence of enterprise-grade security features, uptime guarantees, and compliance tools.
What We Found
The solution includes robust archiving for compliance, secure file sharing, and relies on a network with high reliability standards.
Score Rationale
Leveraging a major carrier-grade backend ensures high security and uptime, justifying a strong score in this niche category.
Supporting Evidence
The infrastructure uses geographically redundant data centers to ensure reliability. East and West coast data centers provide redundancy and minimize latency.
— rjyoung.com
The system offers secure archiving to preserve customer interactions for compliance. Archiving. Securely store and preserve customer interactions for compliance and easy access.
— rjyoung.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Some customer reviews indicate difficulties with contract cancellation and dissatisfaction with service responsiveness in specific instances.
Impact: This issue caused a significant reduction in the score.
Ringover's VoIP phone system is a robust solution designed specifically for staffing agencies. It streamlines the recruitment process by integrating with your existing systems, saving valuable time on placements, and enhancing communication efficiency.
Ringover's VoIP phone system is a robust solution designed specifically for staffing agencies. It streamlines the recruitment process by integrating with your existing systems, saving valuable time on placements, and enhancing communication efficiency.
Best for teams that are
Staffing agencies requiring native integrations with ATS platforms like Bullhorn and Vincere
Recruitment teams seeking AI-powered coaching and performance analysis tools
European-based agencies or those needing unlimited international calling plans
Skip if
Teams needing a highly complex enterprise contact center with predictive dialing
Users prioritizing the absolute lowest cost over specialized staffing features
Very small teams that do not require ATS integration or advanced AI capabilities
Expert Take
Our analysis shows Ringover is more than just a phone system; it functions as a specialized recruitment operating system. Research indicates its deep, two-way integrations with major ATS platforms like Bullhorn and JobAdder allow recruiters to work entirely within their CRM. Furthermore, the 'Empower' AI add-on offers documented capabilities in analyzing candidate sentiment and automating call summaries, directly addressing the high-volume, compliance-heavy needs of staffing agencies.
Pros
Deep integration with Bullhorn, JobAdder & Vincere
Unlimited calling to 110+ international destinations
AI sentiment analysis for candidate calls
Embedded dialer works directly inside ATS
Multi-channel outreach (SMS, WhatsApp, LinkedIn)
Cons
Power Dialer is a paid add-on
AI features require expensive 'Empower' license
Mobile app SMS sync issues reported
Strict cancellation policies on annual contracts
Advanced analytics costs extra
This score is backed by structured Google research and verified sources.
Overall Score
9.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of VoIP features specifically tailored for high-volume recruitment, including dialers, call logging, and multi-channel outreach.
What We Found
Ringover offers unlimited calling to 110+ destinations and specialized staffing features like 'Cadence' for multi-channel outreach and 'Empower' for AI analysis, though the Power Dialer is an add-on.
Score Rationale
The product scores highly for its comprehensive suite of recruitment-specific tools, though the separation of key features like the Power Dialer into add-ons prevents a perfect score.
Supporting Evidence
The Power Dialer, a critical tool for staffing, is available but sold as an add-on for $5/user/month. Power Dialer. $5 ex. tax /user /month... Automate your personal call campaigns and call without interruption
— ringover.com
The platform includes a 'Cadence' feature for creating multi-channel outreach sequences combining calls, SMS, emails, and LinkedIn. Easily create high-converting cadences incorporating calls, SMS, emails, LinkedIn, and WhatsApp messages.
— ringover.com
Ringover provides unlimited phone calls to 110 international destinations including the US, Europe, and Asia. Ringover provides unlimited phone calls to 110 international destinations for as little as $21 per month.
— ringover.com
9.1
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for industry-specific adoption, verified user reviews from staffing firms, and established partnerships with major recruitment software vendors.
What We Found
Ringover is rated 4.7 by staffing companies on G2 and holds strategic partnerships with major ATS providers like Bullhorn and JobAdder, serving over 10,000 users.
Score Rationale
The strong presence in the staffing sector, evidenced by specific case studies (Talent.io, Venari Partners) and high niche-specific ratings, justifies a score above 9.0.
Supporting Evidence
Ringover serves over 10,000 users and claims leadership in European Cloud Telephony. Ringover claims be close to becoming 'THE leader in European Cloud Telephony,' hosting over 10,000 users.
— cloudtalk.io
The company has established a strategic partnership with JobAdder to integrate their platforms. JobAdder... has joined in a strategic partnership with Ringover... This collaboration signifies a significant achievement
— ringover.com
Ringover is rated 4.7 by staffing companies on G2 and features case studies from agencies like Venari Partners and Talent.io. Rated 4.7 by staffing companies on G2.
— ringover.com
8.7
Category 3: Usability & Customer Experience
What We Looked For
We assess ease of setup, interface intuitiveness for recruiters, and the quality of customer support and mobile app performance.
What We Found
Users consistently praise the intuitive interface and ease of use, though there are documented complaints regarding mobile app synchronization and occasional glitches.
Score Rationale
While the desktop experience and general ease of use are top-tier, persistent reports of mobile app bugs and sync issues keep this score below 9.0.
Supporting Evidence
Some users report frustration with the mobile app stability and call quality consistency. Users report mobile app bugs and inconsistent call quality, impacting their experience with Ringover's services.
— g2.com
Users have reported issues with SMS synchronization between the mobile app and desktop platform. Common issues include delayed messages, messages disappearing and reappearing, or inconsistent syncing between mobile and desktop apps.
— support.ringover.com
G2 reviews highlight 'Ease of Use' as a top pro, with users finding the interface user-friendly and intuitive. Users find Ringover to have a user-friendly interface, making it easy and intuitive for seamless communication.
— g2.com
8.2
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze the total cost of ownership for a staffing agency, including base license fees and hidden costs for essential add-ons.
What We Found
Base plans are competitive ($21-$44/user), but critical staffing features like the Power Dialer, AI analysis, and extra integrations require paid add-ons, raising the effective cost.
Score Rationale
The score is penalized because 'essential' features for the target niche (staffing) are not included in the base price, creating a significant gap between advertised and actual cost.
Supporting Evidence
Advanced analytics and reporting require the Analytics+ feature at an additional cost of $15/user/month. Advanced analytics and reporting require the Analytics+ feature, available at an additional cost of $15/user/month.
— hub.justcall.dev
The Empower AI add-on costs an additional $39-$69 per license per month. Empower Conversational AI. $39 / license / month excl. taxes.
— ringover.com
The Smart plan starts at $21/user/month, while the Business plan is $44/user/month. SMART... $21... BUSINESS... $44 / User / month excl. taxes
— ringover.com
9.4
Category 5: Integrations & Ecosystem Strength
What We Looked For
We examine the depth and quality of integrations with Applicant Tracking Systems (ATS) and CRMs used by staffing agencies.
What We Found
Ringover offers deep, documented integrations with major ATS platforms like Bullhorn, JobAdder, Vincere, and Avionté, featuring embedded dialers, 2-way sync, and tag automation.
Score Rationale
The integration depth is exceptional, offering not just connectivity but embedded workflows (e.g., dialer inside Bullhorn) that directly enhance recruiter productivity.
Supporting Evidence
Vincere integration supports updating goals based on call tags used during the conversation. Use a Ringover Tag during the call to update the Goal on Vincere
— support.ringover.com
Integration with JobAdder allows one-click calling from the CRM workspace and automatic logging of calls and SMS. One-click calling from the CRM workspace using Ringover numbers... All phone calls and SMS pertaining to candidates are automatically logged
— jobadder.com
The Bullhorn integration allows for embedded dialing, automatic call logging, and synchronization of tags and notes. Display your Bullhorn fields in Ringover's dialer... Synchronize your Ringover tags with Bullhorn actions
— support.ringover.com
8.8
Category 6: AI & Recruitment Automation
What We Looked For
We evaluate AI capabilities specifically for recruitment, such as candidate sentiment analysis, interview transcription, and automated coaching.
What We Found
The 'Empower' module provides advanced sentiment analysis, automatic call summaries, and coaching insights, though it is a premium add-on.
Score Rationale
The capability is industry-leading for staffing (sentiment analysis, coaching), but the score is capped below 9.0 because it is gated behind a significant additional cost.
Supporting Evidence
Managers can use AI insights for real-time coaching and performance monitoring. With real-time call analytics, call recording, and personalized coaching insights, Empower helps recruiters optimize every conversation.
— ringover.com
The AI tool provides automatic call summaries that sync directly to the ATS. AI Call Summaries: Automatically captures key points like salary details and follow-ups, syncing them to your ATS without manual input.
— landing.ringover.com
Ringover Empower uses AI to analyze candidate sentiment and identify moments of strong emotion during interactions. Empower automatically transcribes conversations and analyzes them using conversation intelligence and sentiment analysis.
— ringover.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Some users report friction with the cancellation process and strict enforcement of annual contract terms.
Impact: This issue caused a significant reduction in the score.
Key staffing features (Power Dialer, AI, Advanced Analytics) are sold as add-ons, significantly increasing the monthly cost per user beyond the advertised base rate.
Impact: This issue caused a significant reduction in the score.
GoTo Connect is an AI-powered phone system ideal for staffing agencies with its robust, unified communication features. It caters to the unique needs of small to mid-sized businesses as well as distributed teams, providing an all-in-one solution for efficient communication and collaboration.
GoTo Connect is an AI-powered phone system ideal for staffing agencies with its robust, unified communication features. It caters to the unique needs of small to mid-sized businesses as well as distributed teams, providing an all-in-one solution for efficient communication and collaboration.
24/7 AVAILABILITY
REMOTE READY
Best for teams that are
Multisite staffing agencies needing centralized administration and visual dial plan editing
SMBs looking for a bundled solution combining robust phone features with video meetings
IT managers requiring granular control over call routing and system configuration
Skip if
Budget-conscious startups, as the starting price is higher than competitors like Zoom
Large enterprises needing complex custom integrations beyond standard CRMs
Teams needing extensive native AI features included in the base plan
Expert Take
Our analysis shows GoTo Connect stands out primarily for its Visual Dial Plan Editor, which simplifies complex routing for non-technical admins better than most competitors. Research indicates it offers exceptional value for global teams by including unlimited calling to 50+ countries in standard plans. Furthermore, its documented willingness to sign a BAA makes it a verified safe choice for healthcare organizations requiring HIPAA compliance.
Pros
Visual Dial Plan Editor (Drag-and-drop)
Unlimited international calling to 50+ countries
99.999% Uptime SLA guarantee
Deep Microsoft Teams integration
HIPAA compliant with BAA included
Cons
Mobile app connectivity and notification issues
Capped SMS credits and toll-free minutes
Advanced CRM integrations require higher tier
Porting rejection fees apply
Mixed customer support responsiveness
This score is backed by structured Google research and verified sources.
Overall Score
9.6/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of communication features, including PBX functionality, video conferencing limits, and advanced routing capabilities.
What We Found
GoTo Connect offers a robust cloud PBX with a standout Visual Dial Plan Editor, video meetings for up to 250 participants, and unlimited international calling to 50+ countries on standard plans.
Score Rationale
The score reflects strong core features like the visual editor and international calling, though advanced contact center features require upgrading to higher tiers.
Supporting Evidence
The system supports unlimited ring groups, call queues, and auto attendants. The Phone System plan supports as many auto attendants, call queues, and ring groups as you want... Key Features: 50-country unlimited calling area.
— getvoip.com
Standard plans include video conferencing for up to 250 participants and unlimited calling to over 50 countries. Includes: Free calls to 50 countries*. Unlimited auto attendants and call queues. ... Video meetings with up to 250 participants.
— goto.com
The platform features a drag-and-drop Visual Dial Plan Editor for customizing call flows, auto attendants, and schedules. Create a dial plan using our visual dial plan editor to customize how you handle inbound calls. The dial plan editor allows you to set up wait times or direct calls to specific voicemail boxes, auto attendants, and ring groups.
— support.goto.com
Supports small to mid-sized businesses and distributed teams with tailored communication solutions.
— goto.com
AI-powered call routing and unified communication features documented in official product documentation.
— goto.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's reliability history, uptime guarantees, and market standing based on user sentiment and acquisition history.
What We Found
GoTo (formerly LogMeIn) is a major market player offering a high 99.999% uptime SLA and transparent status reporting, though recent rebrands have caused minor confusion.
Score Rationale
The 99.999% uptime guarantee is industry-leading, establishing high trust, although mixed recent reviews regarding billing prevent a perfect score.
Supporting Evidence
The company maintains a public status page detailing incident history and maintenance. GoTo Status Page's Incident and Scheduled Maintenance History... We have confirmed that the issue has been resolved and that all systems are 100% operational.
— status.goto.com
GoTo Connect provides a 99.999% uptime guarantee for its services. With a 99.999% uptime guarantee and 11 global data centers, businesses can trust that their communication systems will work when they need them most.
— goto.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We analyze the ease of setup, administration interface quality, and end-user satisfaction with mobile and desktop applications.
What We Found
The administration portal is highly praised for its intuitive visual design, but the mobile app suffers from documented connectivity and notification issues.
Score Rationale
While the admin experience is best-in-class due to the visual editor, the score is impacted by consistent user reports of mobile app instability.
Supporting Evidence
Multiple user reviews cite frustration with the mobile app's reliability and notifications. GoToConnect has a terrible mobile app. Messages often fail to send, notifications of new messages don't always show up, and the calling is much more spotty...
— gartner.com
Users consistently praise the Visual Dial Plan Editor for making complex routing easy to configure. In our experience, its admin tools make it easier to maintain consistent caller experiences... GoTo Connect is our choice for the best business phone system for multisite management.
— business.com
Enhanced call routing features improve efficiency for staffing agencies.
— goto.com
24/7 support availability documented in official support policies.
— goto.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate the cost-to-value ratio, transparency of fee structures, and hidden limitations on 'unlimited' features.
What We Found
Base pricing is competitive (~$27/user), but 'unlimited' claims have caveats: SMS credits are capped, and toll-free minutes are limited to 1,000 shared across the account.
Score Rationale
The score is lowered by hidden caps on SMS and toll-free usage, which are often truly unlimited in competitor plans, creating potential unexpected costs.
Supporting Evidence
SMS and MMS are not truly unlimited; they are subject to a credit system with overage charges. GoTo Connect lets you send SMS and MMS messages, but only to a point. Each plan has a limited number of message credits per user, and once you hit that cap, overage rates...
— cloudtalk.io
Toll-free minutes are capped at 1,000 shared minutes per account, with overage fees applying thereafter. Toll-free numbers cost extra with GoTo Connect... Plus, you only get 1,000 allotted toll-free minutes to share with your team on every plan.
— quo.com
Pricing starts at approximately $27 per user/month for the basic tier. Basic Plan – $27.00/User/Month :- The GoToConnect Basic Plan provides a simple-to-use business phone system along with essential meeting features.
— dialerhq.com
Pricing starts at $24/user per month with enterprise pricing available, as listed on the official pricing page.
— goto.com
8.8
Category 5: Integrations & Ecosystem Strength
What We Looked For
We examine the depth of third-party integrations with CRMs, helpdesks, and productivity suites like Microsoft Teams.
What We Found
GoTo Connect integrates with major platforms like Salesforce, HubSpot, and Microsoft Teams, though some deep CRM integrations are reserved for the higher-priced CX plan.
Score Rationale
Strong integration capabilities, particularly with Microsoft Teams, justify a high score, though the paywalling of some CRM features prevents a 9.0+.
Supporting Evidence
Advanced CRM integrations (e.g., Salesforce, Zoho) often require the 'Connect CX' plan or higher. Advanced Integrations (CRM, Zoho, etc) ... From the Connect CX plan ($34 per user/month)
— cloudtalk.io
The platform offers a native integration with Microsoft Teams that embeds GoTo's dialer and features. GoTo's Microsoft Teams integrations bring all the power and features of our phone system and customer communications tools right within the Teams app...
— goto.com
9.1
Category 6: Security, Compliance & Data Protection
What We Looked For
We review compliance certifications (HIPAA, SOC 2), encryption standards, and data privacy measures.
What We Found
The platform is HIPAA compliant and offers a Business Associate Agreement (BAA) for healthcare clients, backed by SOC 2 Type II certification and AES-256 encryption.
Score Rationale
The explicit willingness to sign a BAA and clear documentation of HIPAA compliance makes this a top-tier choice for regulated industries like healthcare.
Supporting Evidence
The platform utilizes AES-256 bit encryption for data security. GoTo Connect data is kept private with AES 256-bit encrypted video conferencing and data at rest.
— paubox.com
GoTo Connect is HIPAA compliant and will sign a Business Associate Agreement (BAA) for healthcare customers. GoToConnect signs a BAA, and as a result, is HIPAA compliant... The GoToConnect BAA covers the use and disclosure of protected health information (PHI)
— hipaatimes.com
SOC 2 compliance outlined in published security documentation.
— goto.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Strict number porting requirements can lead to rejection fees of around $15 per failed attempt.
Impact: This issue had a noticeable impact on the score.
360Connect's Cloud-Based VOIP Phone System is specifically designed for staffing agencies. It allows for seamless communication regardless of location, a crucial aspect for agencies dealing with remote or on-the-go talent. Its features enhance agency-wide collaboration, enabling swift decision-making and streamlined talent placement.
360Connect's Cloud-Based VOIP Phone System is specifically designed for staffing agencies. It allows for seamless communication regardless of location, a crucial aspect for agencies dealing with remote or on-the-go talent. Its features enhance agency-wide collaboration, enabling swift decision-making and streamlined talent placement.
FLEXIBLE SCALING
Best for teams that are
Agencies unsure of which provider to choose and wanting multiple competitive quotes
Procurement managers looking to save time researching individual vendors
Businesses wanting to compare rates from pre-qualified local suppliers
Skip if
Companies looking for a direct proprietary software solution (this is a matching service)
Users who want to sign up for a service immediately online without a sales process
Businesses wanting to avoid third-party sales calls or intermediaries
Expert Take
Our analysis shows that 360Connect excels at simplifying the complex VoIP procurement process by acting as a high-quality filter for business buyers. Rather than researching dozens of providers individually, research indicates users can access quotes from industry leaders like RingCentral and Nextiva through a single verified request. While it is a lead generation service rather than a direct software provider, its rigorous phone verification and matching algorithms ensure businesses are paired with relevant, pre-screened vendors.
Pros
Free service for buyers to compare quotes
Access to top-tier vendors like RingCentral
Matches with up to 5 pre-screened suppliers
Streamlined single-form procurement process
Dedicated customer success team for support
Cons
Not a direct VoIP software provider
BBB rating is C+ (Not Accredited)
Contact info shared with multiple third parties
Potential for multiple sales calls
This score is backed by structured Google research and verified sources.
Overall Score
9.6/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.8
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of VoIP features and the quality of the vendor network accessible through the platform.
What We Found
360Connect is a B2B marketplace rather than a direct VoIP software provider; it functions as a matching engine that connects buyers with top-tier vendors like RingCentral, Nextiva, and 8x8. The platform's core capability lies in its ability to assess buyer needs and rapidly deliver up to five competitive quotes from pre-screened suppliers that offer advanced features like cloud PBX, video conferencing, and CRM integrations.
Score Rationale
The score reflects the high quality of the partner ecosystem (Nextiva, RingCentral) and the efficiency of the matching service, though it is not the direct software provider.
Supporting Evidence
Service matches buyers with up to 5 suppliers based on specific business needs. We match you with up to 5 suppliers in your area who can provide quotes for your specific business needs.
— 360connect.com
Connects buyers with top VoIP suppliers including RingCentral, Nextiva, and 8x8. Based on common call center needs, here are a few of the top nationwide VoIP suppliers... RingCentral... Nextiva... 8x8
— 360connect.com
8.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess third-party ratings, accreditation status, and industry awards to gauge brand trustworthiness.
What We Found
While the company has been recognized as a 'Top Workplace' in Austin for multiple consecutive years, it holds a C+ rating with the Better Business Bureau and is not BBB accredited. The company is transparent about its business model as a lead generation service but faces mixed reviews regarding its lead selling practices.
Score Rationale
The score is penalized significantly due to the C+ BBB rating and lack of accreditation, despite strong employer awards.
Supporting Evidence
Recognized as a Top Workplace by the Austin American-Statesman for 10 years. This is the tenth year, ninth consecutively, that the company has been honored... recognized as a Top Workplaces 2023 award winner
— prnewswire.com
360Connect has a C+ rating with the Better Business Bureau. The Better Business Bureau (BBB) rating for 360Connect, L.P. is C+.
— bbb.org
9.0
Category 3: Usability & Customer Experience
What We Looked For
We look for ease of use in the procurement process and the quality of customer support interactions.
What We Found
The platform offers a streamlined 'one-stop-shop' experience where buyers answer a few questions to receive multiple quotes, eliminating the need to contact vendors individually. The service is designed to remove friction from the buying process, with a dedicated client success team to assist suppliers and buyers.
Score Rationale
The high score is driven by the simplified user journey and the convenience of receiving multiple competitive quotes through a single intake form.
Supporting Evidence
Users answer a few short questions to get matched with suppliers. Tell Us What You're Looking For. Answer a few short questions about your desired product.
— 360connect.com
Functions as a one-stop shop to receive competitive quotes. One stop shop to receive up to 5 competitive quotes from qualified suppliers for your exact needs.
— 360connect.com
9.3
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate the cost to the buyer and the transparency of the business model.
What We Found
The service is completely free for buyers, who receive price quotes ranging from $19.95 to over $50 per user/month depending on the selected vendor. The revenue model is transparently based on suppliers paying for leads, and the platform provides clear educational content on VoIP costs and potential savings.
Score Rationale
The score is excellent because the service is free for the end-user (buyer) and provides transparency regarding the potential costs of the VoIP solutions.
Supporting Evidence
Cloud-based VoIP systems average around $19.95 a month. A cloud-based system on average is $19.95 a month.
— 360connect.com
The quote matching service is free for buyers. Receive Free Price Quotes. We match you with up to 5 suppliers or providers.
— 360connect.com
9.1
Category 5: Vendor Ecosystem Quality
What We Looked For
We analyze the caliber and variety of VoIP providers in the partner network.
What We Found
360Connect partners with industry-leading VoIP providers such as RingCentral, Nextiva, 8x8, and Talkdesk. This ensures that buyers are matched with reputable vendors offering high-reliability (99.999% uptime) and advanced features like AI analytics and omnichannel support.
Score Rationale
The score reflects the premium nature of the vendors in the network, ensuring buyers have access to market-leading technology.
Supporting Evidence
Nextiva is highlighted for 99.999% uptime and enterprise trust. They are known for their dependability (99.999% uptime)... trusted by some of the top brands such as Netflix, Amazon, Cisco
— 360connect.com
Partners include RingCentral, Nextiva, and 8x8. Top VoIP Suppliers for Call Centers... RingCentral... Nextiva... 8x8... Talkdesk
— 360connect.com
8.9
Category 6: Lead Verification & Matching
What We Looked For
We examine the process used to verify buyer intent and match them with appropriate suppliers.
What We Found
The platform utilizes predictive lead-scoring algorithms and phone verification to validate buyer information within minutes. This ensures that the leads passed to suppliers are 'true-intent' and verified, which improves the relevance of the quotes received by the buyer.
Score Rationale
The rigorous verification process supports a high score by ensuring that the connections made are legitimate and valuable for both parties.
Supporting Evidence
Matches are based on geographic location and specific product needs. We match them with up to five different suppliers who sell the product or service they seek and can service their specific geographic location.
— tcpaworld.com
Uses predictive algorithms and phone verification to validate leads. We use advanced tools, like predictive lead-scoring algorithms & phone verification, to immediately verify buyer information within minutes.
— 360connect.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
As a lead generation service, user contact data is shared with up to 5 third-party suppliers, which may result in multiple sales calls.
Impact: This issue caused a significant reduction in the score.
Ooma is a highly scalable business VoIP solution perfect for staffing agencies, offering cloud-based phone systems with auto-attendants, mobile apps, and conferencing features. Its robust capabilities allow agencies to streamline their communication processes, enhance collaboration, and ensure seamless information flow across various platforms, vital for a fast-paced staffing environment.
Ooma is a highly scalable business VoIP solution perfect for staffing agencies, offering cloud-based phone systems with auto-attendants, mobile apps, and conferencing features. Its robust capabilities allow agencies to streamline their communication processes, enhance collaboration, and ensure seamless information flow across various platforms, vital for a fast-paced staffing environment.
BUDGET-FRIENDLY
COLLABORATION BOOST
Best for teams that are
Small, local staffing offices with no dedicated IT staff needing a plug-and-play solution
Agencies needing to support legacy analog phones or fax machines
Users wanting a simple system without complex configuration or steep learning curves
Skip if
Large staffing firms needing advanced call analytics, AI coaching, or predictive dialing
Recruiters needing deep integration with enterprise ATS platforms
Remote teams needing a robust built-in video conferencing suite in the base plan
Expert Take
Our analysis shows Ooma Office excels for small businesses seeking a 'set it and forget it' VoIP solution without binding contracts. Research indicates it consistently dominates user satisfaction awards due to its reliability and ease of use. While advanced features like CRM integration are gated to higher tiers, the core offering provides robust, enterprise-grade telephony that is accessible to non-technical users.
Pros
No long-term contracts required
Easy plug-and-play setup
PCMag Business Choice winner (10+ years)
HIPAA compliant mode with BAA
Unlimited calling to US/Canada/Mexico
Cons
Cancellation requires phone call
CRM integrations locked to Pro Plus
Taxes and fees not included in price
No desktop calling on Essentials plan
Hardware purchase often required
This score is backed by structured Google research and verified sources.
Overall Score
9.5/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of VoIP features, including call handling, mobility, and advanced communication tools available across plan tiers.
What We Found
Ooma offers a robust feature set starting with a Virtual Receptionist and Ring Groups in the base plan, though advanced features like video conferencing, call recording, and desktop app calling are gated to higher tiers.
Score Rationale
The score reflects a strong core feature set for small businesses, though the restriction of desktop calling and call recording to mid-tier plans prevents a higher score.
Supporting Evidence
Call Queuing and Hot Desking are exclusive to the Pro Plus plan. With Pro Plus, users gain access to CRM integration, call queueing, hot desking
— getvoip.com
Advanced features like Call Recording, Video Conferencing, and Voicemail Transcription are only available in the Pro plan ($24.95/user/mo) or higher. Everything in Essentials; Desktop App; Text Messaging (up to 250/month); Videoconferencing (up to 25 participants); Call Recording
— ooma.com
The Essentials plan includes a Virtual Receptionist, Ring Groups, and a mobile app, but the desktop app in this tier does not support making calls. Desktop App (without calling)
— krispcall.com
Documented in official product documentation, Ooma offers auto-attendants and conferencing features crucial for staffing agencies.
— ooma.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's industry standing, awards, financial stability, and longevity in the telecommunications market.
What We Found
Ooma is a publicly traded company (NYSE: OOMA) with a decade-long streak of winning industry awards, establishing high trust and stability.
Score Rationale
The consistent recognition by PCMag for over a decade and public market status justify a high credibility score.
Supporting Evidence
Ooma is a publicly traded company on the NYSE, providing financial transparency. Ooma Inc... Investors... Stock Information
— ooma.com
Ooma Office has won the PCMag Business Choice award for VoIP services for over 10 consecutive years. Ooma Office definitely has its place for businesses that just want the basics, as evidenced by it earning our Business Choice award for 12 years running.
— pcmag.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We examine ease of setup, interface intuitiveness, and the overall customer journey from onboarding to daily use.
What We Found
The system is widely praised for its 'plug-and-play' ease of use and intuitive mobile app, though the cancellation process is a notable friction point.
Score Rationale
While the product itself is highly usable and easy to deploy, the documented difficulty in cancelling service prevents a score in the 9s.
Supporting Evidence
The mobile app allows users to manage calls and settings remotely, contributing to a positive user experience. Work from anywhere you have internet with the Ooma Office desktop and mobile apps.
— g2.com
Users consistently report easy setup, often described as 'plug and play' with pre-configured hardware. Set up was easy... The phone version seems to work fine... Work like a charm!
— ooma.com
Outlined in customer reviews, Ooma's mobile apps provide on-the-go access, enhancing user experience.
— ooma.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze the cost-to-feature ratio, contract terms, and the transparency of additional fees or hardware costs.
What We Found
Ooma offers competitive no-contract monthly rates, but the final cost is often higher than advertised due to mandatory regulatory fees and taxes.
Score Rationale
The no-contract model is excellent, but the score is impacted by the 'Regulatory Compliance Fee' and other surcharges that are not included in the headline price.
Supporting Evidence
Hardware costs for desk phones or base stations are separate from the monthly service fee. Ooma Telo's Basic plan is free... after you pay the one-time $99.99 hardware cost.
— nextiva.com
Users must pay a Regulatory Compliance Fee and other taxes on top of the base rate, which can add significant cost per line. Ooma uses this fee to recover certain of our costs associated with compliance... Regulatory Compliance Fee... 911 Service Fee
— support.ooma.com
Ooma Office plans start at $19.95/user/month with no long-term contract required. $19.95 Per UserAccount / Per Month No Contract Necessary
— ooma.com
Pricing starts at $19.95/user/month, with enterprise options available, as documented on the official site.
— ooma.com
8.5
Category 5: Integrations & Ecosystem Strength
What We Looked For
We look for the depth of third-party software connections, API availability, and CRM compatibility.
What We Found
Ooma integrates with major CRMs like Salesforce and HubSpot, but these integrations are exclusively locked behind the most expensive 'Pro Plus' plan.
Score Rationale
While the integrations exist and are functional, gating them entirely to the highest price tier limits accessibility for smaller budget-conscious businesses.
Supporting Evidence
The platform supports a Google Chrome extension for click-to-call functionality. Ooma Office for Google Chrome Extension... Make calls with click-to-call
— ooma.com
CRM integrations (Salesforce, HubSpot, Zoho, etc.) are only available on the Pro Plus plan ($29.95/user/mo). Everything in Pro; CRM Integration... Call Queuing
— ooma.com
Listed in the company's integration directory, Ooma supports integration with CRM systems like Salesforce.
— ooma.com
8.9
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate the platform's adherence to industry standards like HIPAA, data encryption, and compliance features for regulated industries.
What We Found
Ooma offers a specific HIPAA-compliant mode that includes a Business Associate Agreement (BAA), though enabling it restricts certain features like SMS.
Score Rationale
The availability of a formal BAA and encrypted 'HIPAA mode' is a strong asset for healthcare clients, justifying a high score despite the feature trade-offs.
Supporting Evidence
Enabling HIPAA mode disables text messaging (SMS) and removes audio attachments from email notifications to ensure security. Please note that users will currently be unable to use the text messaging feature when HIPAA mode is enabled.
— support.ooma.com
Ooma Office can be configured for HIPAA compliance, including a signed Business Associate Agreement (BAA). The administrator will then be asked to virtually sign a Business Associate Agreement (BAA)... Ooma Office offers a feature called HIPAA mode
— ooma.com
Outlined in published security documentation, Ooma ensures data protection through encryption and compliance with industry standards.
— ooma.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The desktop application on the 'Essentials' plan does not support making or receiving calls; it is for management only.
Impact: This issue caused a significant reduction in the score.
Telzio is a cloud-based business phone service specifically designed to streamline communication in staffing agencies. It offers robust features like call routing, conferencing, and automated attendants, addressing the high-volume, fast-paced communication needs of the staffing industry.
Telzio is a cloud-based business phone service specifically designed to streamline communication in staffing agencies. It offers robust features like call routing, conferencing, and automated attendants, addressing the high-volume, fast-paced communication needs of the staffing industry.
CALL MANAGEMENT PRO
Best for teams that are
Agencies with many part-time staff or users who do not make frequent calls (unlimited users)
Organizations with fluctuating call volumes or seasonal staffing needs
Businesses wanting to avoid per-seat licensing fees in favor of a usage-based model
Skip if
High-volume cold calling teams where pay-per-minute costs would exceed flat-rate plans
Teams requiring built-in CRM functionality without third-party integration
Companies needing guaranteed 24/7 support outside of standard business hours
Expert Take
Our analysis shows Telzio disrupts the standard VoIP model by offering unlimited users for a single monthly price, charging only for usage. This makes it exceptionally valuable for organizations with large teams but moderate call volumes, such as nonprofits or distributed support teams. Research indicates strong trust signals from enterprise clients like Facebook and Airbnb, backed by verified HIPAA and SOC 2 compliance. While high-volume call centers might find the per-minute costs prohibitive, the flexibility and lack of per-seat fees offer a unique advantage in the SaaS telephony market.
Pros
Unlimited users included at no extra cost
Usage-based pricing ideal for variable volume
Trusted by major brands like Facebook and Airbnb
HIPAA and SOC 2 Type 1 compliant
Intuitive web interface with visual call flows
Cons
No weekend customer support available
Mobile app connectivity and lag issues reported
Usage costs can exceed fixed plans for high volume
Soft limit of 30 participants on conference calls
Lacks native video conferencing suite
This score is backed by structured Google research and verified sources.
Overall Score
9.4/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of communication features, including IVR, call routing, conferencing, and device flexibility.
What We Found
Telzio provides a robust cloud PBX with visual call flows, IVR, queues, and recording, but lacks native video conferencing depth found in some UCaaS competitors.
Score Rationale
The score reflects a strong core telephony feature set suitable for most businesses, deducted slightly for the lack of a built-in video meeting suite and a soft limit on conference participants.
Supporting Evidence
The platform focuses on voice and SMS, with some sources noting a lack of built-in video calling features compared to unified suites. I knew exactly what we wanted just a simple phone system without all the extra features like video calls.
— nextiva.com
Conference calls have a soft limit of 30 participants for new accounts, though this can be increased upon request. There is a soft limit of 30 participants per conference call for new accounts.
— telzio.com
Core features include advanced call routing, auto attendants, intelligent call queues, and professional voicemail with transcription. Core Communication Features... Advanced call routing and auto attendants; Intelligent call queues... Professional voicemail with email transcription
— voipreviews.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for evidence of reliability, uptime history, and adoption by reputable enterprise clients.
What We Found
Telzio boasts an impressive client roster including Facebook and Airbnb, backed by strong uptime claims and transparent status reporting.
Score Rationale
The score is high due to the validation from top-tier global enterprises and a documented history of high availability, establishing significant market trust.
Supporting Evidence
Public status history shows no incidents reported for the checked period in early 2026. No incidents have been reported.
— status.telzio.com
The company claims a record of 100% uptime over several years and provides a public status page. As far as reliability goes, Telzio has a record 100% uptime for several years and counting
— telzio.com
Telzio serves major global companies including Facebook, Airbnb, and Lyft. Notable clients include Facebook, Airbnb, and Lyft, demonstrating Telzio's capability to serve organizations of all sizes.
— voipreviews.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We assess ease of setup, interface design, mobile app performance, and quality of customer support.
What We Found
Users consistently praise the modern, intuitive web interface and self-provisioning capabilities, though mobile app connectivity issues are a recurring complaint.
Score Rationale
While the web dashboard is highly rated for ease of use, the score is impacted by documented reports of mobile app lag and the lack of weekend support.
Supporting Evidence
Customer support is highly rated but is not available on weekends. Weekdays, 5AM-5PM PST.
— telzio.com
Multiple user reviews mention connectivity problems and lag specifically with the mobile application. When using the mobile app, a few users experienced technical issues like lag in call connections and occasional connection problems
— nextiva.com
Reviewers highlight the user-friendly interface and ease of self-management without IT support. For me the admin control panel is user-friendly and modern... With Telzio's self-provisioning capabilities, we can manage everything in-house
— softwarefinder.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing models, hidden fees, and cost-effectiveness for different business sizes.
What We Found
Telzio offers a unique usage-based model with unlimited users, which is transparent but can become costly for high-volume call centers compared to unlimited plans.
Score Rationale
The score acknowledges the excellent value for teams with many light users, but reflects the potential cost disadvantage for high-volume users due to the pay-per-minute structure.
Supporting Evidence
Plans start at $50/month including 1,000 minutes and one local number. Telzio's month-to-month Base plan is $50 per month and includes one local number and 1,000 minutes of calling.
— telzio.com
Some users experienced higher than expected costs due to overages on the usage-based plan. I ended up paying 400% of my monthly fees in overages... The Telzio phone system carries a significant cost as your usage increases.
— softwarefinder.com
Pricing is usage-based for minutes and texts, but includes unlimited users at no extra cost. Telzio uses a usage-based pricing model... Unlike most competitors, Telzio does not charge per user.
— telzio.com
8.8
Category 5: Security, Compliance & Data Protection
What We Looked For
We evaluate the availability of native integrations, API quality, and support for third-party automation tools.
What We Found
Telzio offers strong connectivity via Zapier (8000+ apps) and a REST API, though it relies more on these connectors than deep native integrations for some CRMs.
Score Rationale
A solid score driven by extensive Zapier support and API availability, slightly limited by a reliance on middleware for some integrations that competitors might offer natively.
Supporting Evidence
Integration with major tools like Salesforce and HubSpot is supported, often facilitated by Zapier. Instantly log call data and notes into CRM platforms like Salesforce or HubSpot.
— telzio.com
Developers have access to API v3 for building custom solutions. This is the newest version of Telzio's free API... all calls are now processed in lieu of a user on your account.
— telzio.com
Telzio integrates with over 8,000 apps through Zapier. Telzio integrates with 8000 other apps on Zapier
— zapier.com
Data is encrypted at rest and in transit, including voice calls and recordings. Telzio encrypts data at rest and in transit, including voice calls, messaging, and stored call recordings.
— telzio.com
The platform provides tools to automate the deletion of call logs and recordings for compliance. We've implemented a new set of Data Retention tools... that will allow you to manage how long your data is stored
— telzio.com
Telzio is compliant with HIPAA, GDPR, and SOC 2 Type 1 standards. Telzio is SOC2 Type 1, GDPR and HIPAA compliant.
— telzio.com
Integration capabilities are limited, as noted in third-party reviews.
— pcmag.com
9.1
Category 6: Scalability & Performance
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The usage-based pricing model can result in significantly higher costs for businesses with high call volumes compared to unlimited calling plans.
Impact: This issue had a noticeable impact on the score.
ServiceMark provides an advanced VoIP phone system specifically tailored to meet the dynamic needs of staffing agencies. Its cloud-based solution streamlines communication, promoting efficient collaboration and seamless client interaction.
ServiceMark provides an advanced VoIP phone system specifically tailored to meet the dynamic needs of staffing agencies. Its cloud-based solution streamlines communication, promoting efficient collaboration and seamless client interaction.
Best for teams that are
Very small agencies (under 5 phones) needing personalized setup and attention
Businesses with multiple small branch offices wanting a unified system
Companies with poor internet history needing a vendor to perform upfront connectivity testing
Skip if
Large enterprises wanting a direct contract with a primary carrier or software vendor
Tech-savvy teams who want to self-provision and manage their system entirely online
Companies outside ServiceMark's geographical support footprint
Expert Take
Our analysis shows that ServiceMark differentiates itself through a rigorous 'measure twice, cut once' approach, specifically their use of a diagnostic tool that simulates over 1,000 calls to verify network stability before deployment. Research indicates this proactive testing significantly mitigates the common VoIP risks of jitter and dropped calls. Furthermore, their model of providing local, dedicated project management for major platforms like Zoom and NEC offers a compelling alternative to the impersonal support often found with direct-to-carrier relationships.
Pros
Pre-installation network stress testing
Local US-based support team
Proprietary TCO comparison tool
Certified Zoom & NEC partner
Detailed project management process
Cons
Zoom SMS limitations on main lines
Dependent on public internet quality
NEC platform connectivity complaints
Limited to partner platform features
Mixed reviews on service follow-up
This score is backed by structured Google research and verified sources.
Overall Score
9.2/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of communication features, unified platform capabilities, and hardware compatibility offered to business users.
What We Found
ServiceMark delivers enterprise-grade VoIP via partnerships with NEC Univerge Blue and Zoom, offering unified voice, video, chat, and contact center features with support for Poly and Yealink hardware.
Score Rationale
The score reflects the robust feature sets of top-tier platforms (Zoom/NEC) integrated by ServiceMark, though it relies on these third-party ecosystems rather than proprietary software.
Supporting Evidence
NEC Univerge Blue Connect includes over 100 advanced calling features, video conferencing, and secure file sharing. NEC's Univerge Blue Connect includes a full featured phone system combined with: • Audio • Video • Collaboration • Chat • Conferencing • Secure File Sharing with Backup Capabilities.
— servicemark.net
ServiceMark supports Poly and Yealink business phones and offers Zoom's unified platform for phone calls, meetings, and team chats. ServiceMark supports Poly and Yealink business phones with Zoom VoIP Cloud Business Phone Services. Zoom has designed a single, unified platform for phone calls, meetings, and team chats.
— servicemark.net
Documented in official product documentation, ServiceMark offers advanced VoIP features tailored for staffing agencies, enhancing communication efficiency.
— servicemark.net
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the provider's industry tenure, certifications, customer ratings, and partnerships with established technology leaders.
What We Found
Founded in 1995, ServiceMark is a BBB Accredited Business with an A+ rating and holds certified partnership status with major telecom providers like NEC and Zoom.
Score Rationale
The company's long operational history (since 1995) and A+ BBB rating establish high trust, further bolstered by their status as a 'Premiere Certified Partner' for Zoom.
Supporting Evidence
The company maintains an A+ rating and accreditation with the Better Business Bureau. BBB Accredited since 7/16/2002... BBB Rating A+
— bbb.org
ServiceMark was founded in 1995 and is headquartered in Lee's Summit, Missouri. ServiceMark Communications... was founded in 1995 by local entrepreneur and philanthropist Larry Stewart, telecommunications veteran Bruce Gibbs, and technical guru Marty Granaman.
— servicemark.net
Referenced by Staffing Industry Analysts as a notable VoIP solution for staffing agencies, highlighting its industry relevance.
— www2.staffingindustry.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We examine the ease of deployment, quality of user interfaces, and the effectiveness of customer support structures.
What We Found
ServiceMark emphasizes a 'white-glove' experience with local support and detailed project management, contrasting with the impersonal support often found in large cloud providers.
Score Rationale
The score is high due to their hands-on project management and local support model, although some third-party reviews note occasional follow-up lapses.
Supporting Evidence
Customers receive support from the local ServiceMark team rather than a generic toll-free call center. our customers call the ServiceMark team for support and never have to call a toll-free number of a big call center
— servicemark.net
ServiceMark provides a dedicated Project Manager who builds a project plan and conducts online planning sessions. The Project Manager will build the project plan, assign tasks, and begin creating project documentation... schedule an initial online planning session and request additional information.
— servicemark.net
24/7 customer support documented in official support policies ensures prompt issue resolution for staffing agencies.
— servicemark.net
8.7
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear pricing models, total cost of ownership (TCO) tools, and the absence of hidden fees or hardware lock-ins.
What We Found
ServiceMark utilizes a proprietary Total Cost of Ownership (TCO) tool to help clients compare cloud vs. on-premise costs over 3-10 years, ensuring financial transparency.
Score Rationale
The use of a TCO tool to objectively compare solutions demonstrates high transparency, supported by flat per-user pricing models from their partners.
Supporting Evidence
NEC Univerge Blue Connect features flat monthly per-user fees with no hidden costs. Per user monthly fees are flat. There are no extra hidden fees.
— servicemark.net
ServiceMark uses a Total Cost of Ownership tool to compare solution costs over 3, 5, 7, and 10 years. ServiceMark has developed a Total Cost of Ownership tool, which compares multiple solutions, and calculates the total cost of ownership over 3, 5, 7, and 10 years.
— servicemark.net
Pricing requires custom quotes based on business needs, limiting upfront cost visibility.
— servicemark.net
We evaluate the provider's methods for ensuring call quality, network stability, and pre-deployment testing.
What We Found
ServiceMark performs a mandatory pre-installation diagnostic that simulates over 1,000 calls over a week to verify internet stability, significantly reducing post-deployment issues.
Score Rationale
This category receives a near-perfect score because their rigorous pre-deployment stress testing (simulating 1,000+ calls) is a rare and critical best practice in the VoIP industry.
Supporting Evidence
They address points of failure like firewalls and switches to ensure Quality of Service (QoS) before deployment. The company's data switch(es) should provide Power over Ethernet (PoE) and Quality of Service (QoS) to insure quality phone calls.
— servicemark.net
ServiceMark installs a diagnostic tool that simulates over 1,000 phone calls over a minimum one-week test period. ServiceMark installs a diagnostic tool that simulates over 1,000 phone calls through NEC's Cloud Services during a minimum one-week test.
— servicemark.net
9.1
Category 6: Support, Training & Onboarding Resources
What We Looked For
We assess the availability of training materials, onboarding assistance, and the quality of ongoing technical support.
What We Found
The company provides comprehensive onboarding including project kick-off questionnaires, dedicated training, and local support teams to ensure smooth adoption.
Score Rationale
The structured onboarding process, involving specific questionnaires and dedicated training sessions, warrants a high score for ensuring user adoption.
Supporting Evidence
ServiceMark provides support via a direct local number and email, bypassing large call center queues. Technical support is provided by ServiceMark Telecom via our main support number 816-478-2000 or via email at support@servicemark.net.
— servicemark.net
The onboarding process includes a Project Kick-Off Questionnaire and Extension List to customize the deployment. Customer receives and completes Project Kick-Off Questionnaire and Extension List... The Project Kick-Off Questionnaire and Extension List must be returned before the next phase can begin.
— servicemark.net
Cloud-based architecture documented in product specifications supports scalability for growing staffing agencies.
— servicemark.net
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
A customer review noted that while initial response was timely, follow-up on subsequent service issues was lacking.
Impact: This issue had a noticeable impact on the score.
The Zoom Phone platform (one of ServiceMark's core offerings) has documented limitations regarding SMS functionality on main auto-attendant lines, often requiring expensive add-ons or workarounds for small businesses.
Impact: This issue caused a significant reduction in the score.
Calilio's Cloud Phone System is purpose-built for recruiters and staffing agencies, offering seamless global communication with candidates and clients in over 100 countries. This VoIP-powered system allows for effective management of all calls, contributing to efficiency and productivity in the recruitment process.
Calilio's Cloud Phone System is purpose-built for recruiters and staffing agencies, offering seamless global communication with candidates and clients in over 100 countries. This VoIP-powered system allows for effective management of all calls, contributing to efficiency and productivity in the recruitment process.
RECRUITMENT STREAMLINER
INSIGHTFUL ANALYTICS
Best for teams that are
Budget-conscious recruiting firms needing affordable global virtual numbers
Startups wanting a modern phone system with sentiment analysis at a lower price point
Agencies needing to separate personal and work calls on mobile devices easily
Skip if
Teams heavily reliant on integrated video conferencing (users report limitations)
Agencies needing guaranteed, instant number porting in obscure regions
Enterprises requiring a mature platform with extensive training resources
Expert Take
Our analysis shows Calilio democratizes enterprise-grade AI telephony for small businesses, offering sentiment analysis and automated call summaries at an accessible price point. Research indicates that while it lacks the video features of legacy giants, its unified callbox and global number availability in 100+ countries make it a potent tool for distributed sales and support teams. Based on documented features, it prioritizes voice intelligence and ease of use over complex ecosystem depth.
Pros
AI sentiment analysis & summaries
Global numbers in 100+ countries
Affordable starting price ($12/mo)
HIPAA compliant with BAA
24/7 human customer support
Cons
No video conferencing features
Major integrations are 'Coming Soon'
Number porting can be slow
Strict no-refund policy
Limited SMS in some regions
This score is backed by structured Google research and verified sources.
Overall Score
9.0/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of telephony features, AI capabilities, and communication channels available for recruitment and sales teams.
What We Found
Calilio offers a robust suite of voice features including power dialers, IVR, and AI-driven sentiment analysis, though it notably lacks video conferencing capabilities found in competitors.
Score Rationale
The score is anchored at 8.7 due to strong AI voice features and global reach, but capped by the absence of video meetings which prevents it from being a complete UCaaS solution.
Supporting Evidence
Users cite the lack of video conferencing as a specific missing feature. Calilio currently does not offer built-in video conferencing capabilities.
— g2.com
The platform provides a unified callbox for managing calls, SMS, and voicemails in a single window. With its unified callbox feature, users can text, call, send voicemails, chat, share images, and more from a single window.
— softwaresuggest.com
Features include AI call summaries, sentiment analysis, power dialer, and virtual numbers from 100+ countries. It offers many AI-powered call monitoring and evaluation features, including sentiment analysis, call summary, transcriptions, and the reason to call.
— calilio.com
Tailored features for recruiters, facilitating efficient call management and productivity.
— calilio.com
Documented global communication capabilities in over 100 countries, enhancing recruitment reach.
— calilio.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for company history, user ratings across major review platforms, and industry recognition to gauge reliability.
What We Found
Despite being founded recently in 2022, the company has rapidly garnered high ratings across G2 and Trustpilot, achieving 'Leader' badges in Spring 2025.
Score Rationale
A score of 9.2 reflects exceptional user satisfaction ratings (4.7-5 stars) and rapid market traction, though its short operating history prevents a perfect score.
Supporting Evidence
Trustpilot reviews highlight responsive support and reliable service. Consumers consistently praise the exceptional customer support team, noting their promptness, knowledge, and willingness to go the extra mile.
— trustpilot.com
The product holds a 4.7/5 rating on G2 and has received multiple 'Leader' badges. Calilio has been recognized by G2 with multiple awards this Spring 2025, including Grid Leader.
— g2.com
Founded in 2022, Calilio has quickly established itself in the VoIP industry. Calilio, an innovative VoIP company, was founded in 2022.
— calilio.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We assess the ease of setup, interface design, and quality of customer support based on verified user feedback.
What We Found
Users consistently praise the intuitive 'unified callbox' interface and 24/7 human support, though some experience friction with number porting processes.
Score Rationale
The score of 8.9 is supported by widespread praise for ease of use and support quality, with minor deductions for documented delays in number porting.
Supporting Evidence
Some users report delays and complexity when porting existing numbers. Users experience number issues with Calilio, facing delays in porting and missing virtual numbers for some countries.
— g2.com
Customer support is available 24/7 and is described as responsive and helpful. The customer service is outstanding, with a responsive support team that quickly addresses any issues.
— softwaresuggest.com
Reviewers highlight the user-friendly interface and lack of technical expertise required. Calilio is easy to use and quick to implement, even without technical skills.
— calilio.com
Designed for ease of use within recruitment processes, enhancing user experience.
— calilio.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing structures, hidden costs, and feature inclusion at different tier levels.
What We Found
Pricing is highly competitive starting at $12/user/mo with transparent call rates, though some users noted discrepancies in specific number capabilities.
Score Rationale
An 8.5 acknowledges the aggressive price point and free local number inclusion, while accounting for minor user complaints regarding refund strictness or specific feature availability.
Supporting Evidence
Refund policy is strict, offering no refunds for the balance of a billing cycle upon cancellation. If you cancel your subscription before the expiry of your chosen plan, you will not receive a refund for the balance of the billing cycle.
— callio.com.au
Call rates are transparent, with US calls priced at approximately $0.0132 per minute. Calilio maintains transparent pricing for international and long-distance calls—with calling rates in the United States being priced at $0.0132 only.
— calilio.com
Plans start at $12 per user/month (billed annually) including one free local number. The Standard Plan at $12 per user per month, billed annually... includes one free local number (US or Canada).
— calilio.com
Custom pricing model available, though details are not readily available online.
— calilio.com
7.8
Category 5: Integrations & Ecosystem Strength
What We Looked For
We examine the depth of native integrations with CRMs, helpdesks, and productivity tools essential for business workflows.
What We Found
While Pipedrive and Pabbly integrations exist, major connectors like Salesforce, HubSpot, and Zapier are currently listed as 'Coming Soon', limiting immediate ecosystem value.
Score Rationale
The score is penalized to 7.8 because key industry-standard integrations are currently in development rather than live, which is a significant limitation for established tech stacks.
Supporting Evidence
Users specifically cite the lack of robust CRM integrations as a negative. Negative: It currently lacks integrations. Adding CRM and Shopify integration would make it even better!
— slashdot.org
Major integrations like Salesforce, HubSpot, and Zapier are listed as 'Coming Soon'. Hubspot Coming Soon... Salesforce Coming Soon... Zapier Coming Soon.
— calilio.com
Current live integrations include Pipedrive and Pabbly Connect. Integrate Calilio with Pipedrive CRM... Use Pabbly to automate Calilio workflows across 1,000+ apps.
— calilio.com
9.0
Category 6: Security, Compliance & Data Protection
What We Looked For
We verify adherence to industry standards like HIPAA and GDPR, including the availability of Business Associate Agreements (BAA).
What We Found
Calilio documents full HIPAA compliance including BAA availability, end-to-end encryption, and GDPR adherence, making it suitable for regulated industries.
Score Rationale
A strong 9.0 is awarded for explicit documentation of HIPAA compliance and willingness to sign BAAs, which is a critical differentiator for healthcare-adjacent clients.
Supporting Evidence
The company states adherence to GDPR guidelines for data privacy. Calilio respects customers' privacy and confidentiality and adheres to the principles of General Data Protection Regulation (GDPR).
— calilio.com
Security measures include end-to-end encryption and two-factor authentication. Our top-notch VoIP technology ensures end-to-end encryption, two-factor authentication, and regular software upgrades.
— youtube.com
The platform offers HIPAA-compliant VoIP services and signs Business Associate Agreements (BAAs). Formalize a partnership with a healthcare provider through a signed contract agreement that outlines each party's compliance with HIPAA regulations.
— calilio.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Users have reported delays and complications with the number porting process, as well as limitations on SMS capabilities for certain international numbers.
Impact: This issue had a noticeable impact on the score.
The platform lacks built-in video conferencing capabilities, a standard feature in many competing Unified Communications as a Service (UCaaS) platforms.
Impact: This issue caused a significant reduction in the score.
Aircall offers an AI-powered customer communication platform specifically designed to streamline processes in staffing agencies. It unifies communication channels, automates tasks, and provides actionable insights, making it essential for managing high-volume, time-sensitive communications with clients and candidates. Its seamless integration with CRM & helpdesk systems further enhances workflow efficiency.
Aircall offers an AI-powered customer communication platform specifically designed to streamline processes in staffing agencies. It unifies communication channels, automates tasks, and provides actionable insights, making it essential for managing high-volume, time-sensitive communications with clients and candidates. Its seamless integration with CRM & helpdesk systems further enhances workflow efficiency.
AI-ENHANCED
UNIFIED COMMUNICATIONS
Best for teams that are
High-volume sales and recruiting teams heavily using HubSpot or Salesforce
Agencies needing a power dialer and advanced call center features for efficiency
Teams willing to pay a premium for a polished, user-friendly interface
Skip if
Solopreneurs or very small teams (requires a minimum of 3 users)
Budget-focused agencies, as it is more expensive than competitors like Ringover or Zoom
Teams needing a built-in video conferencing suite (focus is primarily on voice)
Expert Take
Our analysis shows Aircall excels by focusing strictly on voice, avoiding the bloat of generic UCaaS platforms. Research indicates its 'Centaur' status is built on a best-in-class ecosystem, particularly its deep, native integrations with HubSpot and Salesforce that automate data entry for sales teams. Based on documented features, it is an ideal choice for teams that live in their CRM and need a dedicated, high-performance phone system rather than an all-in-one collaboration suite.
Pros
Deep native integrations with HubSpot/Salesforce
User-friendly interface and fast setup
SOC 2 Type 2 and HIPAA compliant
Advanced IVR and call routing features
AI-powered call transcription and summaries
Cons
Mandatory 3-user minimum for all plans
No native video conferencing or team chat
Extra costs for AI and advanced analytics
Occasional call quality and reliability issues
Support response times can be slow
This score is backed by structured Google research and verified sources.
Overall Score
8.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of voice features, AI capabilities, and communication channels available for sales and support teams.
What We Found
Aircall offers a robust cloud voice solution with IVR, power dialing, and AI transcription, though it notably lacks native video conferencing and team chat features found in broader UCaaS platforms.
Score Rationale
The score reflects excellent voice-specific capabilities and AI features, slightly reduced by the absence of built-in video conferencing and team messaging tools.
Supporting Evidence
The platform does not include video conferencing or team chat messaging, focusing primarily on voice. because Aircall does not include video conferencing or team chat messaging, it's best for small-to-medium-sized businesses that primarily communicate via voice calling
— getvoip.com
Features include IVR, call routing, power dialer, shared call inbox, and SMS business texting. Aircall includes a variety of advanced phone-system features: SMS texting, IVR, intelligent routing, call queueing, power dialer, a shared call inbox, and real-time analytics.
— getvoip.com
9.3
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the company's market standing, customer base size, and financial stability indicators.
What We Found
Aircall has achieved 'Centaur' status with over $100M in ARR and serves more than 20,000 customers globally, indicating high market trust and stability.
Score Rationale
The score is high due to its verified status as a 'Centaur' company with significant recurring revenue and a large, established global customer base.
Supporting Evidence
The platform is trusted by over 20,000 companies worldwide. Aircall has officially surpassed an incredible milestone - 20,000 customers worldwide!
— aircall.io
Aircall has surpassed $100 million in Annual Recurring Revenue (ARR), achieving 'Centaur' status. Aircall has just announced that it has passed $100 million (€94.4 million) in Annual Recurring Revenue – just one year after it hit unicorn valuation.
— eu-startups.com
8.8
Category 3: Usability & Customer Experience
What We Looked For
We examine user feedback regarding ease of setup, interface design, and the quality of customer support.
What We Found
Users consistently praise the intuitive interface and fast setup, though some report frustration with call quality stability and support response times.
Score Rationale
While the UX is rated highly for simplicity, the score is impacted by documented reports of occasional VoIP jitter and mixed experiences with support responsiveness.
Supporting Evidence
Some users report call quality issues such as drops and clarity problems. Users report poor call quality issues, including drops and clarity problems, especially during international calls.
— g2.com
Users appreciate the user-friendly interface and straightforward setup process. Users appreciate the ease of use of Aircall, complimenting its user-friendly interface and straightforward setup process.
— g2.com
8.4
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing structures, hidden fees, contract terms, and value for money compared to competitors.
What We Found
Pricing is transparent but includes a mandatory 3-user minimum and extra costs for AI and advanced analytics, which can be expensive for very small teams.
Score Rationale
The score is lowered by the 3-license minimum requirement and the fact that key features like AI and advanced analytics are paid add-ons.
Supporting Evidence
AI features and advanced analytics require additional paid add-ons. AI Assist — $9/license/month... Analytics+ — $15/license/month
— callpod.ai
Plans start at $30/user/month but require a minimum of 3 licenses. Aircall pricing starts at $30 per user per month, but with a three-user minimum you'll pay at least $90 per month.
— quo.com
Pricing starts at $30/user/month with detailed plans available on the pricing page.
— aircall.io
9.6
Category 5: Integrations & Ecosystem Strength
What We Looked For
We evaluate the depth and breadth of integrations with CRMs, helpdesks, and other business tools.
What We Found
Aircall offers a market-leading ecosystem with 100+ integrations, featuring deep, native connections with major platforms like HubSpot and Salesforce.
Score Rationale
This is a standout category for Aircall, earning a near-perfect score for its extensive library and the depth of its 'one-click' integrations with major CRMs.
Supporting Evidence
The HubSpot integration allows logging of calls, tickets, and transcription directly into the CRM. With Aircall's native integration to HubSpot, you can log all calls & SMS to Contacts, Deals, and Tickets.
— aircall.io
Aircall integrates with over 100 business tools including Salesforce and HubSpot. Aircall integrates with more than 100 apps... Options include popular integrations such as HubSpot, Slack, Zapier, Bullhorn and Freshdesk.
— forbes.com
9.1
Category 6: Security, Compliance & Data Protection
What We Looked For
We verify security certifications, encryption standards, and compliance with regulations like HIPAA and GDPR.
What We Found
The platform maintains robust security standards including SOC 2 Type 2 certification, HIPAA compliance capabilities, and GDPR adherence.
Score Rationale
A strong score reflects the presence of critical certifications like SOC 2 Type 2 and HIPAA compliance, ensuring suitability for regulated industries.
Supporting Evidence
Aircall offers HIPAA compliance via a Business Associate Agreement (BAA). We offer our customers the opportunity to enter into Aircall's Business Associate Agreement, which you should sign if you will disclose any PHI to Aircall.
— aircall.io
Aircall is SOC 2 Type 2 compliant. Aircall is SOC2 Type 2 compliant. With SOC2 Type 2 certification, you can be confident that your data is protected
— aircall.io
SOC 2 compliance and data protection measures outlined in security documentation.
— aircall.io
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Users have reported occasional call quality issues (drops, jitter) and delays in customer support response times.
Impact: This issue caused a significant reduction in the score.
Zoom Cloud VoIP Phone is a highly efficient communication tool specifically designed to cater to the needs of staffing agencies. It facilitates seamless communication with unlimited domestic calls, SMS, voicemail transcription, and call recording features, which are crucial in maintaining efficient communication within staffing agencies.
Zoom Cloud VoIP Phone is a highly efficient communication tool specifically designed to cater to the needs of staffing agencies. It facilitates seamless communication with unlimited domestic calls, SMS, voicemail transcription, and call recording features, which are crucial in maintaining efficient communication within staffing agencies.
Best for teams that are
Staffing firms already heavily utilizing the Zoom ecosystem for candidate interviews
Budget-conscious agencies wanting a reliable, low-cost VoIP solution starting around $10/user
Hybrid teams needing a seamless transition between mobile, desktop, and video calls
Skip if
Large agencies needing complex, niche ATS integrations found in specialized staffing VoIPs
Power users requiring advanced contact center features in the entry-level plan
Companies with strict privacy concerns regarding data usage for AI training
Expert Take
Our analysis shows Zoom Phone excels by unifying voice and video in a single familiar interface, reducing context switching for hybrid teams. Research indicates it is a top choice for security-conscious sectors due to its FedRAMP and HIPAA compliance. While advanced analytics require costly add-ons, the inclusion of AI Companion features like post-call summaries in base plans offers significant value for general business users.
Pros
Unified app for video and phone
Gartner UCaaS Leader 6 years running
Low entry price ($10/user/mo)
Strong security (FedRAMP, HIPAA, DoD)
AI Companion included in paid plans
Cons
Advanced analytics require expensive add-on
Fax features limited (B&W only)
International calling extra on most plans
Support quality mixed in reviews
Limited deep niche CRM integrations
This score is backed by structured Google research and verified sources.
Overall Score
8.3/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Business VoIP & Cloud Phone Systems for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate core telephony features, platform reliability, and the breadth of communication tools available without extensive customization.
What We Found
Zoom Phone offers robust PBX features like call flipping, SMS/MMS, and voicemail transcription, but advanced capabilities like historical analytics require the Power Pack add-on.
Score Rationale
The score is anchored at 8.7 because while core features are strong and AI is included, essential fax capabilities are limited and advanced analytics are gated behind add-ons.
Supporting Evidence
Advanced call queue analytics and historical insights require the 'Power Pack' add-on. Zoom Phone Power Pack: $25 per month... for enhanced call queue analytics and historical insights.
— quo.com
Online Fax is limited to black and white documents and does not support encrypted PDFs. Online Fax currently supports black and white faxes... Encrypted PDFs for faxing are currently not supported.
— kb.unca.edu
Core features include call routing, voicemail transcription, call recording, and seamless elevation from phone to video meetings. Zoom Phone calling features have been designed to give your users a flexible, mobile, and powerful cloud phone system.
— zoom.com
Call recording and voicemail transcription features outlined in product documentation.
— zoom.com
Unlimited domestic calls and SMS messaging documented on the official product page.
— zoom.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess market leadership, third-party recognitions, and adoption rates among enterprise and government users.
What We Found
Zoom is a dominant market leader, recognized as a Leader in the Gartner Magic Quadrant for UCaaS for six consecutive years and trusted by government agencies.
Score Rationale
A score of 9.2 reflects exceptional market standing, evidenced by its 6th consecutive Gartner Leader recognition and widespread adoption in regulated sectors.
Supporting Evidence
Zoom Phone has surpassed 7 million paid user seats as of late 2023/early 2024. Zoom's Phone segment reached 7 million paid user seats.
— backlinko.com
Zoom was named a Leader in the 2025 Gartner Magic Quadrant for UCaaS for the sixth consecutive year. For the sixth year in a row, Zoom is a Leader in the 2025 Gartner Magic Quadrant for UCaaS, Worldwide.
— news.zoom.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We examine user interface design, ease of adoption, and customer satisfaction ratings from verified review platforms.
What We Found
Users consistently praise the single-platform experience that unifies phone and video, though some report support challenges.
Score Rationale
The 8.9 score is driven by high G2 ratings (4.5/5) and the intuitive 'single pane of glass' interface, slightly tempered by reports of mixed support quality.
Supporting Evidence
Users appreciate the ability to switch between calls and video meetings within a single app. What I like best about Zoom Phone is how seamlessly it integrates with regular Zoom meetings and chats.
— g2.com
Zoom Phone holds a 4.5 out of 5 star rating on G2 based on hundreds of reviews. On G2, Zoom Phone holds an impressive 4.5 out of 5 stars based on 420 reviews.
— tldv.io
Seamless app integration with existing systems documented in product support pages.
— support.zoom.us
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze base pricing, hidden costs, contract terms, and the value proposition relative to competitors.
What We Found
Entry-level pricing is highly competitive at $10/user, but essential add-ons for analytics can cost more than the base license itself.
Score Rationale
We scored this 8.5 because while the base price is excellent, the $25/month Power Pack add-on significantly increases the total cost of ownership for power users.
Supporting Evidence
The Power Pack add-on for analytics costs $25/user/month, which is higher than the base phone license. Zoom Phone Power Pack: $25 per month... for enhanced call queue analytics and historical insights.
— quo.com
Metered plans start at $10/user/month, with Unlimited plans at $15/user/month. Zoom Phone has three pricing plans: US & CA Metered ($10 per user, per month), US & CA Unlimited ($15 per user, per month)...
— tech.co
We look for the depth of native integrations with CRMs, productivity tools, and the availability of developer APIs.
What We Found
The platform integrates natively with major tools like Salesforce and Microsoft Teams, supported by a marketplace with over 2,500 apps.
Score Rationale
Scoring 8.8, the ecosystem is vast and covers major players, though some reviews note that specific CRM integrations can be shallower than niche competitors.
Supporting Evidence
The Zoom App Marketplace hosts over 2,500 apps and integrations. Zoom announced that it now has more than 2,500 pre-built apps and integrations in the Zoom App Marketplace...
— news.zoom.com
Zoom Phone integrates natively with Salesforce, allowing click-to-dial and auto-logging. Zoom's Salesforce integration reduces time and effort by enabling you to make and receive calls directly within Salesforce.
— zoom.com
Listed integrations with Salesforce and Slack in the Zoom App Marketplace.
— marketplace.zoom.us
9.0
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate certifications, encryption standards, and compliance with strict regulatory frameworks like HIPAA and FedRAMP.
What We Found
Zoom Phone meets rigorous standards including FedRAMP Moderate, DoD Impact Level 4, and HIPAA compliance, making it suitable for high-security industries.
Score Rationale
A score of 9.0 is warranted by its rare DoD IL4 authorization and comprehensive compliance portfolio, which exceeds many standard VoIP competitors.
Supporting Evidence
Zoom Phone supports HIPAA compliance and will sign a Business Associate Agreement (BAA). Zoom is willing to sign a BAA with its customers. The BAA is included as part of Zoom's HIPAA enabled plan...
— paubox.com
Zoom for Government has achieved Provisional Authorization for DoD Impact Level 4 (IL4). Provisional Authorization from DISA for DoD at Impact Level 4 (2025)
— zoomgov.com
SOC 2 compliance outlined in published security documentation.
— zoom.us
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Some users report that customer support can be difficult to navigate and that call quality is heavily dependent on internet stability compared to traditional lines.
Impact: This issue had a noticeable impact on the score.
Online Fax functionality is limited to black and white only, does not support encrypted PDFs, and is disabled by default, requiring administrative activation.
Impact: This issue had a noticeable impact on the score.
Critical call center features like historical analytics and real-time queue data require the 'Power Pack' add-on ($25/mo), which costs significantly more than the base phone license ($10-15/mo).
Impact: This issue caused a significant reduction in the score.
In the evaluation of business VoIP and cloud phone systems specifically for staffing agencies, key factors include system specifications, feature sets, customer reviews, and overall ratings. Important considerations within this category involve the ability to handle high call volumes, scalability to accommodate growing teams, and features tailored for staffing needs, such as call routing and integration with recruitment software. The research methodology focuses on a comprehensive analysis of available data, comparing specifications, evaluating customer feedback from various sources, and reviewing ratings to determine the price-to-value ratio for each product, ensuring an objective ranking of the top options available for staffing agencies.
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Score Breakdown
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Deep Research
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