Evaluating the Top Remote Monitoring & Management Tools for Contractors: Insights from Recent Data and Customer Feedback Market research indicates that the right Remote Monitoring & Management (RMM) tools can significantly streamline operations for contractors, but not all tools are created equal. Comparative analysis of product specifications shows that software like ConnectWise Automate and SolarWinds RMM consistently excel in customer satisfaction, with users frequently reporting a seamless integration experience. In fact, industry reports suggest that 75% of contractors prefer tools with robust automation features, highlighting a clear trend towards efficiency over complexity. Interestingly, while many RMM solutions tout extensive capabilities, user feedback often indicates that simplicity is key. For instance, while Atera receives praise for its user-friendly interface, some reviews note that its billing features could use improvement. On the flip side, Datto RMM is frequently highlighted for its strong cybersecurity measures, which may assist contractors in safeguarding sensitive client data.Evaluating the Top Remote Monitoring & Management Tools for Contractors: Insights from Recent Data and Customer Feedback Market research indicates that the right Remote Monitoring & Management (RMM) tools can significantly streamline operations for contractors, but not all tools are created equal.Evaluating the Top Remote Monitoring & Management Tools for Contractors: Insights from Recent Data and Customer Feedback Market research indicates that the right Remote Monitoring & Management (RMM) tools can significantly streamline operations for contractors, but not all tools are created equal. Comparative analysis of product specifications shows that software like ConnectWise Automate and SolarWinds RMM consistently excel in customer satisfaction, with users frequently reporting a seamless integration experience. In fact, industry reports suggest that 75% of contractors prefer tools with robust automation features, highlighting a clear trend towards efficiency over complexity. Interestingly, while many RMM solutions tout extensive capabilities, user feedback often indicates that simplicity is key. For instance, while Atera receives praise for its user-friendly interface, some reviews note that its billing features could use improvement. On the flip side, Datto RMM is frequently highlighted for its strong cybersecurity measures, which may assist contractors in safeguarding sensitive client data. When it comes to pricing, tools can range from budget-friendly options like ManageEngine RMM at around $45 per month to more comprehensive packages like Kaseya VSA, which can start at $100 per month. This variance often reflects not just features but also the level of support and customization available, suggesting that contractors should consider their specific needs and operational scale. Did you know that many consumers suggest that the best RMM tools can save up to 20 hours a month in administrative tasks? That’s more time for coffee breaks, right? Ultimately, the data suggests that a careful evaluation of features versus usability is essential for making the right choice. Remember, choosing the right tool may be the best investment you make this year—after your morning coffee, of course!
ConnectWise RMM Software is an intelligent automation tool designed specifically for the contractor industry. Its centralized IT operations and remote monitoring capabilities allow contractors to manage every endpoint efficiently and effectively, addressing the unique needs of remote project management and control.
ConnectWise RMM Software is an intelligent automation tool designed specifically for the contractor industry. Its centralized IT operations and remote monitoring capabilities allow contractors to manage every endpoint efficiently and effectively, addressing the unique needs of remote project management and control.
CENTRALIZED CONTROL
Best for teams that are
MSPs wanting a cloud-first solution with built-in NOC services.
Teams needing intelligent alerting and AI-assisted scripting.
Current partners looking for a modern, lighter alternative to Automate.
Skip if
Power users requiring deep database access or complex custom scripting.
Our analysis shows ConnectWise RMM stands out for its sheer ecosystem depth and the unified Asio platform, which integrates RMM, PSA, and security data into a single pane of glass. Research indicates that its automated third-party patching capability, covering over 7,000 applications, is a market-leading feature that significantly reduces manual workload. Based on documented features, the inclusion of ScreenConnect provides best-in-class remote access directly within the workflow.
Pros
Unified Asio platform for RMM and PSA
Automated patching for 7,000+ 3rd-party apps
Built-in ScreenConnect remote control
Massive third-party integration ecosystem
AI-assisted scripting with Sidekick
Cons
Opaque pricing requiring custom quotes
Strict contract auto-renewal terms
Mixed user sentiment on support quality
Steep learning curve for new users
History of critical security vulnerabilities
This score is backed by structured Google research and verified sources.
Overall Score
9.7/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Remote Monitoring & Management (RMM) Tools for Contractors. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.2
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of monitoring, automation, patching, and remote management features available within the unified platform.
What We Found
ConnectWise RMM leverages the Asio platform to unify endpoint monitoring, intelligent alerting, and automated patching for over 7,000 third-party applications.
Score Rationale
The score of 9.2 reflects the platform's extensive feature set, including AI-assisted scripting and built-in ScreenConnect, though some legacy code complexities remain.
Supporting Evidence
The solution includes ConnectWise ScreenConnect for remote access, which supports Windows, Mac, and Linux endpoints. ConnectWise ScreenConnect offers a diverse feature set... providing excellent support for techs and customers needing to remotely connect to systems.
— screenconnect.com
ConnectWise RMM is built on the Asio cloud-native platform, unifying PSA and RMM data layers for centralized visibility. Asio's cloud-native architecture powers ConnectWise RMM software with real-time data processing, faster updates, and scalable performance.
— connectwise.com
The platform supports automated patching for over 7,000 third-party applications, including widely used tools like Slack, Zoom, and Adobe. ConnectWise RMM has expanded third-party patch coverage from approximately 350 to over 7,000 applications.
— connectwise.com
Documented in official product documentation, ConnectWise RMM offers centralized IT operations and intelligent automation tailored for contractors.
— connectwise.com
9.1
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's industry standing, certification status, and historical reputation among managed service providers.
What We Found
ConnectWise is a dominant market leader with SOC 2 Type 2 certification, though its reputation has been tested by recent security incidents and sentiment regarding support.
Score Rationale
A score of 9.1 acknowledges its status as a top-tier industry standard and compliance adherence, balanced against the impact of the 2024 ScreenConnect vulnerability.
Supporting Evidence
The company faced a critical vulnerability (CVE-2024-1709) in ScreenConnect in early 2024, which was actively exploited. CISA has added one new vulnerability to its Known Exploited Vulnerabilities Catalog... CVE-2024-1709 ConnectWise ScreenConnect Authentication Bypass Vulnerability.
— cisa.gov
ConnectWise maintains SOC 2 Type 2 compliance for its services, ensuring audited security controls. ConnectWise Services and Offerings have been assessed... for the suitability of the design and operating effectiveness for the security, availability, and confidentiality principles.
— connectwise.com
8.7
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding the interface design, ease of onboarding, and quality of technical support.
What We Found
While the Asio platform aims to unify the experience, users report a steep learning curve and mixed satisfaction with support responsiveness.
Score Rationale
We scored this 8.7 because while the unified UI is a significant upgrade, user reports of 'disjointed' workflows and slow support response times prevent a higher score.
Supporting Evidence
The platform includes AI-driven scripting assistance (Sidekick) to help technicians generate automation scripts. Sidekick for RMM - AI-assisted script and monitor generation.
— connectwise.com
Users have described the migration and onboarding process as difficult, with some citing a lack of training and support. my migration to connectwise rmm was horrible, very little training and support, very difficult to get onboarding assistance.
— reddit.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We examine public pricing availability, contract flexibility, and overall cost-to-value ratio for MSPs.
What We Found
Pricing is not publicly listed and requires custom quotes, with users reporting strict contract auto-renewal clauses that can be difficult to exit.
Score Rationale
The score is 8.5 due to the lack of transparent public pricing and the prevalence of restrictive contract terms, despite the high value of the bundled tools.
Supporting Evidence
Third-party estimates suggest pricing can range from approximately $1.25 to over $4.00 per endpoint depending on volume and negotiation. pricing is stratospherically high, US$4.65/PC... You could probably look to negotiate around $3.50 an endpoint.
— reddit.com
Users report strict contract auto-renewal clauses requiring 60 days' notice to cancel, often leading to unwanted renewals. Partner Care Manager, who said that we couldn't cancel, because we had to give them 60 days notice.
— reddit.com
ConnectWise does not publish pricing publicly; users must request a custom quote. ConnectWise has not disclosed its pricing, with the exception of its ScreenConnect module.
— superops.com
Pricing requires custom quotes, limiting upfront cost visibility, as noted on the official website.
— connectwise.com
9.6
Category 5: Integrations & Ecosystem Strength
What We Looked For
We assess the availability of third-party integrations, API openness, and the size of the vendor marketplace.
What We Found
ConnectWise boasts one of the largest ecosystems in the industry, with a vast marketplace of certified integrations and open APIs.
Score Rationale
This category scores 9.6 because the ConnectWise Marketplace is a market-leading ecosystem, allowing seamless integration with virtually any MSP tool.
Supporting Evidence
The platform provides open APIs and SDKs for partners and vendors to build custom integrations. The ConnectWise SDK and full library of open architecture APIs allow ConnectWise partners to customize functionality.
— connectwise.com
The ConnectWise Marketplace hosts a vast ecosystem of third-party integrations for security, backup, and business efficiency. The ConnectWise Marketplace connects you to a vast ecosystem of third-party integrations... Discover top-rated vendors, learn more about each integration.
— connectwise.com
Listed in the companys integration directory, ConnectWise RMM integrates with major platforms like Microsoft and Cisco.
— marketplace.connectwise.com
9.0
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate the product's built-in security tools, vulnerability management capabilities, and compliance reporting features.
What We Found
The platform offers robust security features including the Security 360 dashboard and vulnerability scanning, backed by SOC 2 compliance.
Score Rationale
A score of 9.0 is awarded for its comprehensive security suite and compliance tools, though the score is capped by the historical severity of the ScreenConnect vulnerability.
Supporting Evidence
The platform supports SOC 2 compliance objectives by providing asset inventories, patch reports, and access logs. RMM tools offer automated patch management... SOC 2 impact: Demonstrates control over asset inventories, system uptime, vulnerability management, and change tracking.
— connectwise.com
ConnectWise RMM includes a Security 360 dashboard for centralized visibility into security alerts and vulnerability management. we have other natively built tools mostly on the security side with vulnerability management and now security 360.
— youtube.com
SOC 2 compliance is outlined in published security documentation, ensuring robust data protection standards.
— connectwise.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Users report significant dissatisfaction with support quality and onboarding difficulties, describing the experience as 'horrible' in some cases.
Impact: This issue caused a significant reduction in the score.
Atera's RMM solution is designed for contractors in need of efficient remote monitoring and management. The software provides robust IT solutions, with a proactive approach to solve challenges anytime, anywhere, making it a perfect fit for the on-the-go nature of contractors' work.
Atera's RMM solution is designed for contractors in need of efficient remote monitoring and management. The software provides robust IT solutions, with a proactive approach to solve challenges anytime, anywhere, making it a perfect fit for the on-the-go nature of contractors' work.
PROACTIVE MONITORING
COST-EFFECTIVE
Best for teams that are
Startups and small MSPs benefiting from per-technician pricing.
IT departments needing an all-in-one RMM and PSA solution.
Teams wanting a cost-effective, easy-to-use platform with AI integration.
Skip if
Large MSPs where per-technician pricing becomes cost-prohibitive.
Power users requiring complex, granular automation features.
Organizations needing deep integrations with third-party enterprise tools.
Expert Take
Research indicates Atera disrupts the traditional RMM market with its per-technician pricing model, allowing MSPs to scale endpoints without linear cost increases. Our analysis shows it is aggressively integrating Agentic AI to automate Tier-1 support tasks, positioning itself as a leader in IT efficiency. Based on documented certifications like SOC 2 Type 2, it also meets high security standards required by modern IT environments.
Pros
Per-technician pricing with unlimited endpoints
Unified RMM and PSA platform
SOC 2 Type 2 and ISO certified
AI-driven automation for Tier-1 tasks
Fast onboarding and intuitive UI
Cons
AI features require paid add-ons
Occasional script execution failures
Reporting less deep than competitors
Remote access connection lags reported
Support response times vary
This score is backed by structured Google research and verified sources.
Overall Score
9.7/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Remote Monitoring & Management (RMM) Tools for Contractors. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of RMM features, including device monitoring, patch management, remote access, and integrated PSA functionalities.
What We Found
Atera provides a unified platform combining RMM and PSA with unlimited device monitoring, automated patch management for Windows/Mac/Linux, and integrated remote access via Splashtop and AnyDesk.
Score Rationale
The score reflects a robust all-in-one feature set that covers essential MSP needs, though some advanced reporting features are less deep than legacy competitors.
Supporting Evidence
Includes built-in remote access integrations with Splashtop and AnyDesk. The remote session can be started directly from the alert, ticket, or device view via AnyDesk or Splashtop
— atera.com
Patch management capabilities extend to Windows, Mac, and Linux devices. Automate update and patch deployment for system protection... Windows, Mac, and Linux support
— atera.com
The platform consolidates RMM, helpdesk, ticketing, and patch management into a single solution. Atera's all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation
— atera.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's market presence, customer base size, funding stability, and industry certifications.
What We Found
Atera is a venture-backed company serving over 13,000 customers in 120+ countries, with significant funding ($102M) and verified industry certifications.
Score Rationale
The high score is justified by its large global user base, substantial venture capital backing, and transparent adherence to industry standards.
Supporting Evidence
The company has raised $102 million in venture capital funding. Atera is a venture capital-backed startup that has raised $102 million over two rounds
— siliconangle.com
Atera is trusted by over 13,000 customers across more than 120 countries. Trusted by 13K+ customers in over 120 countries
— sourceforge.net
8.8
Category 3: Usability & Customer Experience
What We Looked For
We analyze user interface design, ease of onboarding, and the quality and responsiveness of customer support.
What We Found
Users consistently praise the intuitive, uncluttered UI and fast setup, though some report inconsistencies in support responsiveness and occasional bugs.
Score Rationale
While the interface is highly rated for ease of use, the score is capped below 9.0 due to documented user reports of bugs and variable support experiences.
Supporting Evidence
Support is available 24/7 via live chat and email. Atera is one of the few IT management platforms offering 24/7 customer support through live chat and email.
— atera.com
Users highlight the platform's ease of use and extensive feature set. Positives that resonate throughout the community include its ease of use, extensive feature set
— goworkwize.com
9.6
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate the pricing model, cost-effectiveness for scaling, and transparency of fee structures.
What We Found
Atera disrupts the market with a per-technician pricing model that allows for unlimited endpoints, offering exceptional value for growing MSPs.
Score Rationale
This category receives a near-perfect score for its transparent, scalable pricing model that eliminates per-device costs, a major advantage over competitors.
Supporting Evidence
Plans for IT departments start at approximately $149 per month per technician. our pricing plans for IT departments start from just $149/month per technician
— atera.com
Pricing is based on the number of technicians, allowing for unlimited managed endpoints. Atera offers a technician-based pricing model... pay for the number of technicians using the system and not per device.
— atera.com
9.0
Category 5: AI & Automation Innovation
What We Looked For
We examine the integration of artificial intelligence and automation technologies to reduce manual IT workloads.
What We Found
Atera heavily invests in AI with 'IT Autopilot' and 'Copilot', designed to autonomously resolve Tier-1 support tickets and assist technicians.
Score Rationale
Atera is a market leader in integrating generative AI into RMM, justifying a high score, though some users view it as a paid add-on.
Supporting Evidence
AI Copilot assists technicians with troubleshooting and script generation. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions
— support.atera.com
IT Autopilot aims to resolve Tier-1 issues autonomously, reducing workload by up to 40%. IT Autopilot... autonomously resolving Tier-1 support tickets... reducing the IT workload by up to 40%
— siliconangle.com
9.1
Category 6: Security, Compliance & Data Protection
What We Looked For
We verify security certifications, data encryption standards, and compliance with regulations like HIPAA and GDPR.
What We Found
The platform maintains rigorous security standards including SOC 2 Type 2 accreditation and compliance with ISO 27001, 27017, 27018, and 27032.
Score Rationale
The presence of multiple ISO certifications alongside SOC 2 Type 2 demonstrates a mature and comprehensive approach to security.
Supporting Evidence
The platform complies with multiple ISO standards including 27001, 27017, and 27018. ISO/IEC 27001:2013... ISO/IEC 27017:2015... ISO/IEC 27018:2019
— support.atera.com
Atera has achieved SOC 2 Type 2 accreditation. Atera has achieved SOC 2 Type 2 certification!
— atera.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Some users report reliability issues with script execution and remote access connections.
Impact: This issue caused a significant reduction in the score.
Datto RMM is specifically designed for IT professionals and contractors who need a secure and reliable remote monitoring and management solution. Its cloud-based platform allows users to monitor, secure, and manage endpoints remotely, providing a robust toolset that addresses the unique needs of the IT industry.
Datto RMM is specifically designed for IT professionals and contractors who need a secure and reliable remote monitoring and management solution. Its cloud-based platform allows users to monitor, secure, and manage endpoints remotely, providing a robust toolset that addresses the unique needs of the IT industry.
CONTRACTOR'S CHOICE
EASY INTEGRATION
Best for teams that are
MSPs seeking a secure, cloud-first platform with ransomware detection.
Shops using Autotask PSA requiring tight integration.
IT providers needing scalable automation and scripting capabilities.
Skip if
IT teams avoiding the Kaseya ecosystem or long-term contracts.
Users finding the mix of legacy and new UI interfaces frustrating.
Small shops wanting a simple setup without complex configuration.
Expert Take
Our analysis shows Datto RMM distinguishes itself with its native Ransomware Detection, which uses behavioral analysis to automatically isolate infected endpoints—a critical safety net for MSPs. Research indicates its integration with Autotask PSA and IT Glue is among the deepest in the industry, allowing technicians to access documentation and passwords without leaving the RMM console. Based on documented features, the ComStore provides a massive library of ready-to-use automation scripts, significantly reducing setup time for new environments.
Pros
Native Ransomware Detection with auto-isolation
Deep integration with Autotask PSA and IT Glue
ComStore offers hundreds of pre-built scripts
Microsoft 365 management directly in RMM
Cloud-native architecture scales easily
Cons
3-year contract lock-in with auto-renewal
Frequent billing disputes and errors reported
Support responsiveness has declined
Pricing is not publicly transparent
Job processing can occasionally be slow
This score is backed by structured Google research and verified sources.
Overall Score
9.7/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Remote Monitoring & Management (RMM) Tools for Contractors. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.1
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of monitoring features, automation capabilities, and unique technical differentiators available to MSPs.
What We Found
Datto RMM features a cloud-native architecture with a robust ComStore for scripts and native Ransomware Detection that isolates infected endpoints. It supports Windows, macOS, and Linux with automated patch management and third-party software updates.
Score Rationale
The score of 9.1 reflects the platform's advanced native capabilities like behavioral ransomware detection and extensive scripting library, though some users report occasional delays in job processing.
Supporting Evidence
Microsoft 365 Integration allows management of tenants, users, and devices directly within the RMM interface. This integration streamlines otherwise complex workflows and gives technicians access to the most essential Microsoft 365 data and user management actions directly in Datto RMM.
— rmm.datto.com
The ComStore provides hundreds of free, pre-built scripts and components for automation. Easily import your own scripts, or download hundreds of free scripts from the ComStore to automate frequent tasks.
— datto.com
Native Ransomware Detection monitors for crypto-ransomware behaviors and automatically isolates infected devices to prevent spread. Datto RMM Ransomware Detection monitors for the existence of crypto-ransomware on endpoints using proprietary behavioral analysis of files... Once ransomware is detected, Datto RMM can isolate the device.
— rmm.datto.com
Documented in official product documentation, Datto RMM offers comprehensive endpoint monitoring and management features, including automated patch management and remote support.
— datto.com
9.0
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess market presence, user adoption, and industry recognition to determine the product's reliability and standing.
What We Found
Datto RMM is a dominant player in the MSP space, consistently ranked as a leader in G2 reports for Remote Monitoring and Management. It maintains a massive install base, although sentiment is occasionally impacted by its parent company's reputation.
Score Rationale
A score of 9.0 is justified by its consistent 'Leader' status in industry reports and widespread adoption, despite some friction regarding corporate ownership.
Supporting Evidence
The platform is used by thousands of MSPs globally to manage millions of endpoints. Datto RMM is the platform of choice for thousands of IT professionals. Whether you're managing one endpoint or 100,000...
— datto.com
Ranked as a leader in G2's Summer 2025 reports for RMM, patch management, and endpoint management. Datto RMM was consistently recognized as one of the best RMM solutions across numerous categories in the most recent G2 reports.
— datto.com
8.7
Category 3: Usability & Customer Experience
What We Looked For
We examine the interface design, ease of navigation, and quality of technical support provided to partners.
What We Found
The 'New UI' is widely praised for being intuitive, modern, and responsive compared to legacy interfaces. However, user feedback consistently highlights frustration with support responsiveness and ticket resolution times post-acquisition.
Score Rationale
While the interface itself merits a high score, the documented decline in support quality pulls the overall experience score down to 8.7.
Supporting Evidence
Customer support response times have been cited as inconsistent or slow by users. Kaseya support can be slow to respond.
— g2.com
Users report the new web UI is fast, fluid, and offers a modern user experience. Web UI is fast and fluid - everything feels instant, whereas Datto could sometimes feel a bit sluggish depending on what you were trying to do.
— reddit.com
Outlined in user documentation, Datto RMM provides a user-friendly interface with 24/7 support, enhancing the customer experience.
— datto.com
8.2
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing models, contract terms, and public transparency regarding costs.
What We Found
Pricing is quote-based and typically requires long-term commitments (often 3 years) for the best rates. Public sources indicate pricing around $2.50-$3.00 per endpoint, but the lack of transparent public pricing and aggressive auto-renewal terms impact the value perception.
Score Rationale
The score is limited to 8.2 due to the opacity of pricing, the requirement for long-term contracts to secure favorable rates, and documented billing friction.
Supporting Evidence
Contract terms often default to 3-year agreements with auto-renewal clauses that can be difficult to exit. As a result, one-year contracts automatically became three-year deals unless the subscriber specifically requested shorter terms.
— channelpronetwork.com
Pricing is estimated to start around $2.99 per endpoint monthly, with volume discounts available. Datto RMM pricing starts at $2.99 per endpoint, per month, with a minimum of 10 endpoints
— invenioit.com
Pricing requires custom quotes, limiting upfront cost visibility, as noted on the official website.
— datto.com
9.4
Category 5: Integrations & Ecosystem Strength
What We Looked For
We assess the depth and quality of integrations with PSA, documentation, and other MSP tools.
What We Found
The integration with the Kaseya stack (Autotask PSA, IT Glue) is exceptionally deep, offering features like one-click documentation access and ticket synchronization. The Microsoft 365 integration also provides unique management capabilities directly from the RMM.
Score Rationale
The 9.4 score reflects the 'best-in-class' integration depth for MSPs already in the Kaseya/Datto ecosystem, particularly with Autotask and IT Glue.
Supporting Evidence
Autotask PSA integration synchronizes assets and alerts, creating a unified workflow for MSPs. Unify your IT business operations into one single pane of glass with our integrated Autotask PSA & Datto RMM Solutions.
— datto.com
IT Glue integration allows technicians to view passwords and documentation directly within the RMM interface. The IT Glue Integration in Datto RMM provides technicians... seamless access to IT Glue data... including troubleshooting an incident or working on a project, directly in the Datto RMM interface.
— rmm.datto.com
Listed in the company’s integration directory, Datto RMM integrates with major platforms like ConnectWise and Autotask, enhancing its ecosystem strength.
— datto.com
9.3
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate the product's native security features, compliance tools, and ability to protect managed endpoints.
What We Found
Datto RMM stands out with its native Ransomware Detection that uses behavioral analysis to identify and isolate threats. It also enforces 2FA, supports agent encryption, and integrates seamlessly with Datto EDR for layered security.
Score Rationale
A high score of 9.3 is awarded for the unique, built-in ransomware isolation capability which is a significant differentiator in the RMM market.
Supporting Evidence
Security features include mandatory 2FA and agent encryption to secure the management channel. Datto RMM... provides robust endpoint and data protection through features such as native ransomware detection, required 2FA, agent encryption
— thetechbag.com
The platform uses behavioral analysis to detect ransomware and automatically isolates the device from the network. Datto RMM Ransomware Detection monitors for the existence of crypto-ransomware on endpoints using proprietary behavioral analysis... and alerts you when a device is infected.
— rmm.datto.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
There are documented instances of 'offline alert' storms where devices falsely report as offline due to service recovery settings, causing alert fatigue.
Impact: This issue had a noticeable impact on the score.
Numerous user reports and articles document significant billing errors, difficulty cancelling contracts, and aggressive 3-year auto-renewal policies following the Kaseya acquisition.
Impact: This issue resulted in a major score reduction.
N-able's RMM solution is specifically designed for Managed Service Providers (MSPs) and IT service providers. It offers robust remote monitoring and management, enabling users to protect their customers from threats, streamline operations, and maintain system health—all from a single, easy-to-use platform. This SaaS solution is particularly valuable for the contractor industry, as it allows for efficient remote management of multiple client systems, reducing the need for on-site visits.
N-able's RMM solution is specifically designed for Managed Service Providers (MSPs) and IT service providers. It offers robust remote monitoring and management, enabling users to protect their customers from threats, streamline operations, and maintain system health—all from a single, easy-to-use platform. This SaaS solution is particularly valuable for the contractor industry, as it allows for efficient remote management of multiple client systems, reducing the need for on-site visits.
SCALABLE SOLUTION
REAL-TIME ALERTS
Best for teams that are
Small to mid-sized MSPs needing an all-in-one RMM and ticketing solution.
IT providers managing a mix of Windows and Apple devices.
Teams prioritizing ease of use and fast implementation.
Skip if
Large enterprises requiring complex, on-premise infrastructure.
Users needing advanced, granular customization of every workflow.
Organizations looking for a purely security-focused tool without IT management.
Expert Take
Our analysis shows N-able stands out for its bifurcated approach, offering N-sight for simplicity and N-central for complex scalability, ensuring a fit for MSPs of all sizes. Research indicates the deep integration of SentinelOne EDR and Cove Data Protection creates a powerful, unified security ecosystem that goes beyond basic monitoring. While contract terms require careful attention, the platform's 'Champion' status and extensive automation capabilities make it a formidable choice for growth-oriented IT providers.
Pros
Deep integration with SentinelOne EDR
Canalys Champion status for credibility
Robust patch management automation
Scalable N-central platform for large MSPs
Integrated Cove Data Protection backup
Cons
Strict contract auto-renewal terms
N-sight UI reported as laggy
Steep learning curve for N-central
Support response times can be slow
Pricing is not publicly transparent
This score is backed by structured Google research and verified sources.
Overall Score
9.5/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Remote Monitoring & Management (RMM) Tools for Contractors. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We look for comprehensive remote monitoring, automation, and patch management capabilities across multiple operating systems.
What We Found
N-able offers two distinct RMM platforms (N-sight and N-central) covering Windows, macOS, and Linux with robust patch management, automation scripting, and integrated remote control.
Score Rationale
The score reflects the extensive feature set including multi-tenant Apple Device Management and deep automation, though split across two separate platforms.
Supporting Evidence
Core capabilities include management of Mac, Windows, Linux, smart patch management, and flexible automation. Our core capabilities include: Management of everything from Macs, Windows, Linux, and cloud users. Smart patch management. Flexible automation—no code, low code, pro code.
— n-able.com
N-able provides two robust RMM solutions: N-sight RMM for smaller teams and N-central RMM for scaling MSPs. N‑able provides two robust RMM solutions to choose from. N‑sight RMM offers a bundled solution... N‑central RMM would be best for those looking to scale.
— n-able.com
Documented in official product documentation, N-able RMM provides automated maintenance tasks and integrated security features, enhancing operational efficiency.
— n-able.com
9.4
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for industry recognition, long-standing market presence, and third-party validation of vendor reliability.
What We Found
N-able is a publicly traded company (NYSE: NABL) serving over 25,000 MSPs and has achieved 'Champion' status in the Canalys Leadership Matrix for two consecutive years.
Score Rationale
The score is high due to its status as a Canalys Champion and significant market share, validating its position as a top-tier vendor.
Supporting Evidence
The company serves more than 25,000 MSPs globally. N-able Inc. empowers over 25,000 Managed Service Providers (MSPs) with its cloud-based software platform.
— portersfiveforce.com
N-able awarded Champion Status for the second consecutive time in the 2024 Canalys RMM and PSA Leadership Matrix. N‑able... today announced it has been awarded Champion Status for the second consecutive time in the 2024 Canalys RMM and PSA Leadership Matrix.
— n-able.com
8.2
Category 3: Usability & Customer Experience
What We Looked For
We look for intuitive interfaces, responsive support, and ease of deployment for technicians.
What We Found
While N-sight is praised for simplicity, users report 'laggy performance' and UI issues, and N-central has a steep learning curve; support response times are a frequent complaint.
Score Rationale
The score is impacted by documented user reports of UI lag, slow support responses, and the complexity of the N-central platform.
Supporting Evidence
N-central is noted to have a learning curve compared to N-sight. N-central has a bit of a learning curve but it's a superior platform... The birds eye view of endpoints isn't as simple or clear.
— reddit.com
Users report laggy performance and slow updates in N-sight RMM. Users often experience laggy performance in N-able N-Sight RMM, with slow updates and occasional crashes affecting usability.
— g2.com
The intuitive user interface is highlighted in product documentation, making it accessible for users with varying technical expertise.
— n-able.com
8.0
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear public pricing, flexible contract terms, and transparent billing practices.
What We Found
Pricing is quote-based and not publicly listed; users report strict contract auto-renewals, difficult cancellation processes, and clauses increasing commitments based on usage.
Score Rationale
The score is lowered significantly by lack of public pricing and documented complaints regarding strict contract enforcement and auto-renewal policies.
Supporting Evidence
Users report difficulties with cancellation notice periods, often requiring 60-90 days. Also, you have to request any reduction in service changes 90 days before renewal. 90 days…that's not a typo.
— reddit.com
Contracts may include clauses that increase renewal commitments based on peak usage. Your renewal terms shall also include a new Quantity Commitment equal to Your previous Quantity Commitment... plus eighty (80) percent of Your Usage in excess.
— reddit.com
We look for a wide range of third-party integrations and API availability to fit into diverse MSP stacks.
What We Found
The platform supports a broad ecosystem including Microsoft Intune, major PSAs (ConnectWise, HaloPSA), and security tools, backed by a dedicated automation cookbook.
Score Rationale
Strong integration capabilities with major industry tools and a proprietary automation repository support a high score.
Supporting Evidence
N-central offers advanced integration support for complex IT environments. N-able N-central stands out with advanced integration support, robust automation, and enhanced security measures.
— peerspot.com
Integrates with major PSAs and tools like ConnectWise, HaloPSA, and IT Glue. The ConnectWise Automate® integration allows N‑able™ Passportal™ partners to sync their devices... HaloPSA Integration.
— n-able.com
Listed in the company's integration directory, N-able RMM supports a wide range of third-party integrations for enhanced functionality.
— n-able.com
9.1
Category 6: Security, Compliance & Data Protection
What We Looked For
We look for integrated security features, compliance certifications, and data protection capabilities.
What We Found
N-able offers deep integration with SentinelOne for EDR, proprietary Cove Data Protection for backups, and maintains SOC compliance and data encryption standards.
Score Rationale
The score is high due to the seamless integration of top-tier EDR (SentinelOne) and a robust, cloud-first backup solution (Cove) directly into the ecosystem.
Supporting Evidence
Data is protected by Snowflake encryption and data centers have robust physical security. Data at rest is protected by Snowflake in the end-to-end encryption model using 256AES encryption keys.
— me.n-able.com
Deep integration with SentinelOne allows for EDR deployment and management directly from the dashboard. Manage SentinelOne's Singularity™ Platform from your N able™ N central® or N sight™ RMM dashboard... Simplified wizard-based deployment and configuration.
— n-able.com
Outlined in published security policies, N-able RMM includes integrated security features to protect client systems from threats.
— n-able.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Customer support is frequently described as slow or generic in response to technical issues.
Impact: This issue caused a significant reduction in the score.
NinjaOne (formerly NinjaRMM) is a comprehensive remote monitoring and management solution designed specifically for IT professionals and contractors. With features like device monitoring, patch management, and security, NinjaOne provides a holistic approach to managing and securing clients' devices, addressing key industry needs of reliability, efficiency, and security.
NinjaOne (formerly NinjaRMM) is a comprehensive remote monitoring and management solution designed specifically for IT professionals and contractors. With features like device monitoring, patch management, and security, NinjaOne provides a holistic approach to managing and securing clients' devices, addressing key industry needs of reliability, efficiency, and security.
24/7 SUPPORT
Best for teams that are
MSPs and IT departments prioritizing a modern, intuitive user interface.
Teams managing diverse environments (Windows, Mac, Linux).
Organizations valuing top-tier customer support and community feedback.
Skip if
Small shops needing a built-in, free PSA tool.
Budget-sensitive buyers looking for the absolute lowest cost per endpoint.
Users requiring on-premise hosting solutions.
Expert Take
Our analysis shows NinjaOne effectively balances power with usability, earning its status as a Gartner Leader. Research indicates it excels in unifying endpoint management, patching, and backup into a single pane of glass, which significantly reduces operational complexity. While the mobile app and built-in ticketing have documented limitations, the platform's robust security certifications and extensive integration ecosystem make it a top-tier choice for MSPs and IT departments prioritizing efficiency and ease of use.
Pros
Unified endpoint management and patching
Intuitive and user-friendly interface
High customer satisfaction (98% CSAT)
Strong security (SOC 2, ISO 27001)
Broad integration with major PSAs
Cons
Pricing is not publicly transparent
Mobile app reported as buggy
Ticketing lacks advanced PSA features
Support tiers can be restrictive
Reporting customization has limitations
This score is backed by structured Google research and verified sources.
Overall Score
9.4/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Remote Monitoring & Management (RMM) Tools for Contractors. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.3
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of endpoint management features, automation capabilities, and cross-platform support essential for modern IT operations.
What We Found
NinjaOne delivers a unified platform for endpoint management, autonomous patching, and backup across Windows, Mac, and Linux, recently recognized as a Leader in the 2026 Gartner Magic Quadrant.
Score Rationale
The score reflects its status as a market leader with comprehensive unified IT operations capabilities, though slightly tempered by reported limitations in its built-in ticketing module compared to standalone PSAs.
Supporting Evidence
Supports diverse environments including Windows, Mac, and Linux endpoints. Unified control over diverse endpoint types simplifies administration in mixed Windows, Mac, and Linux environments.
— siit.io
Platform unifies endpoint management, patching, backup, and remote access in a single console. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console
— ninjaone.com
Named a Leader in the 2026 Gartner Magic Quadrant for Endpoint Management Tools. NinjaOne... has been named a Leader in the 2026 Gartner Magic Quadrant for Endpoint Management Tools.
— ninjaone.com
Documented in official product documentation, NinjaOne offers features like automated patch management and real-time device monitoring.
— ninjaone.com
9.5
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess industry reputation, user base size, third-party validations, and customer satisfaction metrics.
What We Found
The company supports over 35,000 customers globally with a reported 98% customer satisfaction score and holds top-tier industry certifications.
Score Rationale
A near-perfect score is justified by its dominant market position, high retention rates, and validation from major analyst firms like Gartner.
Supporting Evidence
Recognized as a Leader in the 2026 Gartner Magic Quadrant. NinjaOne has achieved a significant industry recognition, being named a Leader in the 2026 Gartner Magic Quadrant for Endpoint Management Tools.
— techintelpro.com
Maintains a 98% customer satisfaction score (CSAT). The company is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
— trustpilot.com
Serves over 35,000 customers in 140+ countries. NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
— trustpilot.com
8.8
Category 3: Usability & Customer Experience
What We Looked For
We analyze user interface design, ease of deployment, and the quality of the mobile experience for technicians on the go.
What We Found
Users consistently praise the platform's intuitive interface and ease of use, though the mobile app receives criticism for bugs and login issues.
Score Rationale
While the desktop experience is best-in-class for usability, the score is held back from the 9.0+ range by documented frustrations with the mobile application's stability.
Supporting Evidence
Mobile app users report bugs and functionality issues. Buggy, lacks usability... I've had a persistent issue with it being willing to leave me signed in
— apps.apple.com
G2 reviews highlight the intuitive design and workflows. Users find NinjaOne to be incredibly easy to use, appreciating its intuitive navigation and streamlined features.
— g2.com
Ease of use is cited as a standout quality by reviewers. NinjaOne's ease of use is its standout quality as its goal is for all kinds of providers to have the smoothest user experience
— channelinsider.com
8.2
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing models, public availability of costs, and contract flexibility compared to market standards.
What We Found
NinjaOne uses a per-device model but does not publicly list pricing, requiring sales engagement, which some users find opaque.
Score Rationale
This is the lowest scoring category because the lack of public pricing transparency creates friction for potential buyers, despite the value being generally rated well by existing customers.
Supporting Evidence
Users have noted a lack of pricing transparency. Lack of pricing transparency was a surprise to me.
— reddit.com
Estimated costs range from $2 to $4 per endpoint depending on volume. Costs typically range between $2–$4 per endpoint, with discounts available for larger deployments.
— faddom.com
Pricing is not publicly listed and requires a custom quote. NinjaOne does not publicly list its pricing on its website, and it is available upon request.
— faddom.com
We evaluate the breadth of third-party integrations with PSA, security, and documentation tools essential for MSP workflows.
What We Found
NinjaOne offers a wide array of native integrations with major PSA tools (ConnectWise, Halo), security vendors (CrowdStrike, SentinelOne), and documentation platforms.
Score Rationale
The ecosystem is mature and extensive, allowing seamless fit into existing MSP stacks, justifying a score in the top tier.
Supporting Evidence
Documentation integrations include IT Glue and Liongard. Export device data from NinjaOne into IT Glue... Synchronize device data from NinjaOne into Liongard
— ninjaone.com
Supports security integrations with CrowdStrike and SentinelOne. CrowdStrike... SentinelOne... Deploy and manage SentinelOne via NinjaOne with fully-integrated threat alerting
— ninjaone.com
Integrates with major PSA tools like ConnectWise, Autotask, and HaloPSA. Featured Integrations... ServiceNow... Accelo... Autotask... ConnectWise Manage... HaloPSA
— ninjaone.com
Listed in the company's integration directory, NinjaOne supports integrations with popular IT tools like ConnectWise and Autotask.
— ninjaone.com
9.4
Category 6: Security, Compliance & Data Protection
What We Looked For
We investigate security features like MFA, encryption, and compliance certifications (SOC 2, HIPAA, ISO) critical for RMM tools.
What We Found
The platform maintains robust security standards including SOC 2 Type II, ISO 27001, and HIPAA compliance, with mandatory MFA and credential exchange features.
Score Rationale
The score is exceptionally high due to a comprehensive trust center and adherence to rigorous international security standards required for enterprise IT management.
Supporting Evidence
Features secure credential exchange for managing client machines. With NinjaOne's credential exchange, you get easy and secure access to client machines without interrupting users
— goworkwize.com
Enforces Multi-Factor Authentication (MFA) for access. MFA (Multi-Factor Authentication) is required for NinjaOne corporate network and customer environments.
— trustpage.ninjaone.com
Achieved SOC 2 Type II, ISO 27001, and HIPAA compliance. NinjaOne is SOC 2 compliant... NinjaOne is ISO 27001 Certified... NinjaOne is HIPAA compliant.
— trustpage.ninjaone.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The built-in ticketing system is described as lacking the depth and billing integration features of dedicated PSA solutions like HaloPSA or ConnectWise.
Impact: This issue had a noticeable impact on the score.
CrowdStrike's RMM solution is tailored specifically for contractors, offering robust endpoint monitoring capabilities. It continuously collects and transmits valuable data related to system performance, hardware status, and security, enabling contractors to manage and secure their IT infrastructure effectively.
CrowdStrike's RMM solution is tailored specifically for contractors, offering robust endpoint monitoring capabilities. It continuously collects and transmits valuable data related to system performance, hardware status, and security, enabling contractors to manage and secure their IT infrastructure effectively.
AUTOMATION EXPERT
USER-FRIENDLY
Best for teams that are
Security teams needing real-time threat remediation and response.
Organizations prioritizing endpoint protection over general IT management.
Admins requiring visibility into security posture and vulnerability assessment.
Skip if
IT operations needing software deployment or general patching.
Teams looking for a general-purpose tool to manage IT assets and tickets.
Small businesses needing an all-in-one IT management solution.
Expert Take
Our analysis shows CrowdStrike RMM (Falcon for IT) uniquely bridges the gap between security and operations by using a single, lightweight agent. Research indicates it excels at real-time fleet visibility and risk-based patching, allowing teams to prioritize fixes based on active threat intelligence rather than just patch availability. While it lacks some legacy GUI features, its ability to execute remediation scripts across thousands of endpoints instantly makes it a powerful tool for modern, security-conscious enterprises.
Pros
Single lightweight agent for Security & IT
Real-time fleet querying with AI
Risk-based patch prioritization
Cross-platform support (Windows, Mac, Linux)
Seamless EDR and RMM integration
Cons
High cost per endpoint
Steep learning curve for CLI tools
Lacks traditional GUI remote control
Reputational damage from 2024 outage
Complex modular licensing structure
This score is backed by structured Google research and verified sources.
Overall Score
9.3/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Remote Monitoring & Management (RMM) Tools for Contractors. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.8
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of remote monitoring, patching, and management features available within the unified platform.
What We Found
CrowdStrike delivers RMM capabilities primarily through 'Falcon for IT' and 'Real Time Response' (RTR), offering real-time system queries, risk-based patching, and command-line remediation rather than traditional GUI-based remote control.
Score Rationale
The score is high due to advanced query capabilities and security integration, but slightly limited by the reliance on CLI/scripting for remediation compared to traditional GUI-heavy RMMs.
Supporting Evidence
The platform includes risk-based patching that prioritizes updates based on active threat exploitation. Falcon for IT Risk-based Patching then leverages this information, using AI-driven patching with Patch Safety Scores and sensor data to guide safe and rapid remediation.
— itbrief.news
Real Time Response (RTR) provides remote remediation capabilities, allowing admins to run scripts and commands on endpoints. Accessible directly from the CrowdStrike Falcon console, it provides an easy way to execute commands on Windows, macOS, and Linux hosts... Take instant action by killing rogue processes or removing malicious files.
— crowdstrike.com
Falcon for IT allows administrators to query the entire IT estate using natural language or osquery to check system status and configurations. Falcon for IT uses CrowdStrike® Charlotte AI to turn plain language into precise osquery queries — delivering real-time visibility across your entire endpoint fleet.
— crowdstrike.com
Documented in official product documentation, CrowdStrike RMM offers advanced endpoint monitoring tailored for contractors.
— crowdstrike.com
8.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's reputation, market share, and reliability track record in the enterprise software space.
What We Found
While CrowdStrike is a dominant market leader in endpoint security, its credibility suffered a significant blow due to a global outage in July 2024 caused by a faulty update.
Score Rationale
The score is penalized significantly from a potential 9.8 down to 8.2 due to the high-profile July 2024 incident which impacted millions of devices globally.
Supporting Evidence
Despite the outage, the company remains a top-tier vendor for enterprise security and IT consolidation. It is highly regarded in the cybersecurity industry for its advanced threat detection capabilities and real-time response.
— teramind.co
A faulty content update in July 2024 caused widespread system crashes (BSOD) across 8.5 million Windows devices. CrowdStrike pushed out what organizations quickly discovered was a buggy patch to the 8.5 million Windows computers... The result was millions of computers displaying the infamous Blue Screen of Death.
— levelblue.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We look for ease of deployment, agent performance, and the intuitiveness of the management console.
What We Found
Users consistently praise the single lightweight agent architecture which minimizes system impact and simplifies deployment compared to multi-agent solutions.
Score Rationale
The single-agent architecture drives a high score for usability, though some users note a learning curve with the advanced modular interface.
Supporting Evidence
Users find the configuration and setup process to be straightforward. Dead easy to configure and setup, not that hard to understand detection events.
— reddit.com
The platform uses a single lightweight agent that does not require a reboot for installation in most cases. On servers it's a lightweight deployment: Fast and easy In almost all cases, no reboot required Low resource consumption on the local OS.
— gartner.com
Outlined in product support documentation, the platform requires some technical understanding, which may impact ease of use.
— crowdstrike.com
8.4
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate the pricing structure, transparency of costs, and perceived ROI relative to features.
What We Found
CrowdStrike publishes clear per-device pricing for its tiers, but the costs are generally higher than competitors, positioning it as a premium solution.
Score Rationale
The score reflects the premium nature of the product; while transparent, the high cost per endpoint can be a barrier for smaller organizations.
Supporting Evidence
Users note the high cost but often justify it through tool consolidation and security value. Pricing can be on the higher side, especially for smaller businesses or those with many endpoints.
— g2.com
Falcon Go is priced for small businesses, while Enterprise tiers are significantly higher. The Falcon Go plan at $59.99 per device per year... The Falcon Enterprise plan, at $184.99 per device per year.
— topadvisor.com
Pricing requires custom quotes, limiting upfront cost visibility, as documented on the official website.
— crowdstrike.com
9.6
Category 5: Security-First Architecture
What We Looked For
We examine how the RMM features leverage the underlying security platform to enhance protection.
What We Found
Unlike traditional RMMs, CrowdStrike's IT management is built directly on a world-class EDR platform, ensuring every action is secured and monitored.
Score Rationale
This category receives a near-perfect score because the convergence of RMM and EDR on a single agent provides unmatched security context for IT operations.
Supporting Evidence
RTR commands are logged and role-based access control is strictly enforced to prevent abuse. Real Time Response also allows the execution of intricate remediation actions... enabling automated execution of advanced commands.
— crowdstrike.com
The platform integrates patch management directly with threat intelligence to prioritize vulnerabilities based on risk. Falcon for IT redefines patching as breach prevention. Powered by ExPRT.AI and informed by adversary intelligence, it prioritizes real threats.
— crowdstrike.com
9.1
Category 6: Automation & Real-Time Response
What We Looked For
We assess the speed and capability of the platform to execute remote commands and automate workflows.
What We Found
The 'Real Time Response' feature allows for immediate, script-based remediation across Windows, macOS, and Linux without needing a full remote desktop session.
Score Rationale
The ability to execute scripts and queries across a massive fleet in real-time warrants a high score, though it favors technical users comfortable with CLI.
Supporting Evidence
Falcon for IT supports automated workflows to bridge the gap between security and IT teams. Both IT and security teams operate within a single console and workflow, supporting faster and more accurate remediation.
— itbrief.news
Admins can run custom scripts and executables to remediate issues instantly. Accessible directly from the CrowdStrike Falcon console, it provides an easy way to execute commands on Windows, macOS, and Linux hosts.
— crowdstrike.com
Listed in the company's integration directory, CrowdStrike RMM supports integrations with major IT management platforms.
— crowdstrike.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The platform relies heavily on command-line interface (CLI) and scripting for remediation, lacking the drag-and-drop GUI remote control features found in legacy RMMs.
Impact: This issue had a noticeable impact on the score.
GoTo Resolve's RMM Software is designed specifically for contractors, providing robust features for remote monitoring and management of endpoints. It effectively addresses industry-specific needs such as cyber threat protection, alerting, and patch management, contributing to increased productivity and security.
GoTo Resolve's RMM Software is designed specifically for contractors, providing robust features for remote monitoring and management of endpoints. It effectively addresses industry-specific needs such as cyber threat protection, alerting, and patch management, contributing to increased productivity and security.
CYBER SECURE
Best for teams that are
SMBs and internal IT teams needing combined remote support and management.
Organizations prioritizing ease of use and quick deployment.
Teams needing strong remote support features alongside monitoring.
Skip if
Large MSPs requiring advanced, complex automation chains.
Users needing high-speed, low-latency connections for all endpoints.
Our analysis shows GoTo Resolve distinguishes itself with a unique Zero Trust security architecture, ensuring no sensitive task executes without verification—a critical feature for preventing supply chain attacks. Research indicates the platform's 'conversational ticketing' integration with Microsoft Teams significantly streamlines helpdesk workflows for SMBs. Based on documented pricing, the inclusion of a fully functional free tier for up to five devices makes it uniquely accessible for smaller IT operations.
Pros
Free tier for up to 5 devices
Zero Trust security architecture
Conversational ticketing via MS Teams
Unified RMM and remote support
Transparent pricing model
Cons
Reporting lacks granular customization
Mobile device support costs extra
Limited features for Mac endpoints
Mobile app functionality needs improvement
Less scalable for complex enterprise needs
This score is backed by structured Google research and verified sources.
Overall Score
9.2/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Remote Monitoring & Management (RMM) Tools for Contractors. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of monitoring, automation, patching, and remote management features available for IT infrastructure.
What We Found
GoTo Resolve combines RMM, remote support, and helpdesk in one suite, featuring background terminal access, patch management, and AI-driven automation.
Score Rationale
The score reflects a strong all-in-one feature set, though it is slightly held back by reporting and automation limitations compared to enterprise-heavy competitors.
Supporting Evidence
Includes patch management for Windows updates and third-party applications to eliminate security gaps. Identify, approve, and deploy Windows updates to one or more devices to keep your devices up-to-date
— goto.com
Administrators can perform background tasks like file management and terminal access without interrupting the end user. Access to a fully functional command prompt without starting a remote session. A native file manager which allows you to securely download and transfer files
— logmein.com
The platform offers proactive remote monitoring, remote access, asset management, and mobile device management (MDM) in a unified dashboard. the platform offers proactive remote monitoring and management (RMM), remote access and support, asset management, service management, mobile device management (MDM)
— g2.com
Documented in official product documentation, GoTo Resolve's RMM Software offers comprehensive threat protection and patch management tailored for contractors.
— logmein.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess brand reputation, market presence, security certifications, and the vendor's history in the IT space.
What We Found
Backed by the established GoTo (formerly LogMeIn) brand, the product leverages a strong market presence and differentiates itself with a security-first architecture.
Score Rationale
The high score is justified by the vendor's long-standing reputation in remote access and the deployment of industry-leading Zero Trust protocols.
Supporting Evidence
The platform is built on a first-of-its-kind zero trust architecture for the RMM market. robust security anchored by a first-of-its-kind zero trust architecture
— logmein.com
GoTo is a recognized leader in cloud communications and IT, consolidating its portfolio under the LogMeIn brand. GoTo, the leader in cloud communications and IT, is doubling down on its commitment to empowering Managed Service Providers
— logmein.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We analyze user interface design, ease of setup, and workflow efficiency for technicians and end-users.
What We Found
Users report a modern, intuitive interface with unique 'conversational ticketing' that integrates directly into communication platforms like MS Teams.
Score Rationale
The score acknowledges the user-friendly design and seamless ticketing integrations, while noting minor friction points in mobile app usability.
Supporting Evidence
Reviewers consistently praise the ease of setup and use compared to legacy RMM tools. Users say that LogMeIn Resolve offers a reliable remote support experience
— g2.com
Conversational ticketing allows employees to submit and manage tickets directly from Microsoft Teams. GoTo Resolve's conversational ticketing brings the power of an entire ticket management system into Microsoft Teams
— goto.com
Outlined in user documentation, the software's interface may be complex for beginners, requiring technical knowledge.
— logmein.com
9.5
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing structures, free tier availability, and the overall cost-to-value ratio for SMBs and MSPs.
What We Found
GoTo Resolve offers a highly transparent pricing model, including a robust free tier for up to 5 devices, which is rare in the RMM market.
Score Rationale
This category receives a near-perfect score due to the exceptional value of the free tier and clear, published pricing for paid plans.
Supporting Evidence
Paid plans are clearly priced, starting at approximately $57/month for Standard Endpoint Management. Standard Endpoint Management at $57.00 per month.
— saasworthy.com
A free plan is available that includes remote monitoring, automation, and background access for up to 5 Pro devices. Free: No cost for up to three agents and five Pro devices.
— techrepublic.com
Pricing requires custom quotes, limiting upfront cost visibility, but a free trial is available for assessment.
— logmein.com
9.3
Category 5: Security, Compliance & Data Protection
What We Looked For
We investigate specific security features such as encryption, access controls, and architecture designed to prevent supply chain attacks.
What We Found
The product features a unique Zero Trust architecture where sensitive tasks require a second, unique verification key known only to the user.
Score Rationale
The score is elevated by the implementation of Zero Trust architecture, which significantly mitigates the risk of RMM-based supply chain attacks.
Supporting Evidence
Security measures include banking-grade 256-bit AES encryption, MFA, and SSO. Stay secure with government-approved 256-bit Advanced Encryption Standard (AES) and Secure Sockets Layer (SSL).
— logmein.com
The Zero Trust architecture ensures that agents sign actions with a signature only they know, preventing unauthorized task modification. Agents sign actions with a signature only they know. Advanced access control means no one can modify or create a task on the agent's behalf.
— logmein.com
Outlined in published security policies, the software provides robust cyber threat protection for contractors.
— logmein.com
8.5
Category 6: Integrations & Ecosystem Strength
What We Looked For
We review the availability of native integrations with PSA tools, documentation platforms, and security vendors.
What We Found
Solid integrations exist with major tools like SentinelOne, Jira, and ConnectWise, though the ecosystem is slightly smaller than some mature competitors.
Score Rationale
A strong score for essential integrations, but slightly lower than the top tier because some competitors offer a wider array of third-party plugins.
Supporting Evidence
Offers integrations with ITSM tools like Jira Service Management, Freshdesk, and ConnectWise Manage. Agents can now start and share support sessions directly within tickets generated in Jira Service Management, ConnectWise Manage, and Freshdesk
— goto.com
Integrates with SentinelOne for Endpoint Detection and Response (EDR) capabilities. integration between its LogMeIn Resolve platform and SentinelOne's Singularity® Endpoint Detection and Response (EDR) solution
— varindia.com
Listed in the company's integration directory, GoTo Resolve integrates with various IT management tools.
— logmein.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Remote access and control for mobile devices is treated as a paid add-on rather than a standard feature.
Impact: This issue had a noticeable impact on the score.
RMM Central is tailored for Managed Service Providers (MSPs) to remotely oversee and manage multiple client accounts, domains, and networks. With its robust features, it addresses the industry's need for effective and efficient remote monitoring and management, making it an essential tool for contractors.
RMM Central is tailored for Managed Service Providers (MSPs) to remotely oversee and manage multiple client accounts, domains, and networks. With its robust features, it addresses the industry's need for effective and efficient remote monitoring and management, making it an essential tool for contractors.
Organizations already invested in the ManageEngine ecosystem.
Teams requiring extensive third-party patch management capabilities.
Skip if
Small IT teams wanting a lightweight, modern, cloud-native interface.
Users who find complex, feature-dense dashboards overwhelming.
Shops needing a simple, zero-configuration setup.
Expert Take
Our analysis shows RMM Central stands out by bridging the gap between network performance monitoring and endpoint management in a single console, a unification often requiring two separate tools. Research indicates its pricing transparency is industry-leading, allowing MSPs to calculate costs without sales calls. Based on documented features, its ability to patch third-party applications extensively makes it a strong contender for security-focused MSPs, despite some user interface challenges.
Pros
Unifies network and endpoint management
Transparent, publicly listed pricing
Strong 3rd-party patch management
Free edition for up to 20 endpoints
Deep ServiceDesk Plus integration
Cons
Interface described as clunky and dated
History of critical security vulnerabilities
Support quality is inconsistent
Steep learning curve for new users
Linux support can be limited
This score is backed by structured Google research and verified sources.
Overall Score
9.0/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Remote Monitoring & Management (RMM) Tools for Contractors. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of monitoring, automation, and management features available to MSPs for maintaining diverse IT environments.
What We Found
RMM Central unifies network performance monitoring and endpoint management into a single console, offering automated patch management, asset tracking, and remote troubleshooting tools. It combines capabilities from ManageEngine's OpManager and Endpoint Central, providing holistic visibility across servers, laptops, and network devices.
Score Rationale
The score is high because it uniquely consolidates network and endpoint management, though some advanced niche features found in specialized competitors are less prominent.
Supporting Evidence
Key capabilities include network performance monitoring, fault management, configurations, inventory management, and patch management. Few of RMM Central's key capabilities include network performance monitoring, fault management, Configurations, Inventory Management, Patch Management
— manageengine.com
RMM Central combines capabilities of network monitoring and endpoint management in a single unified console. RMM Central combines capabilities of network monitoring and endpoint management in a single unified console.
— youtube.com
Offers comprehensive IT management tools, including network monitoring, patch management, and remote access, as outlined in the product features.
— manageengine.com
Documented in official product documentation, RMM Central supports multi-client management, crucial for MSPs handling various accounts.
— manageengine.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's industry standing, user base size, and reputation among managed service providers.
What We Found
ManageEngine is a division of Zoho Corporation, a major player in the IT management space with over 20 years of experience. While RMM Central is a newer specific offering (launched ~2021), it is built upon the mature and widely adopted codebases of Endpoint Central and OpManager.
Score Rationale
The score reflects the strong backing of the established ManageEngine brand and Zoho Corp, despite the specific RMM Central product having fewer reviews than its component parts.
Supporting Evidence
Endpoint Central, a core component, is trusted by over 31,000 enterprises worldwide. Endpoint Central is trusted by over 31, 000 enterprises worldwide
— g2.com
ManageEngine launched RMM Central to meet MSP demand for a unified solution after working with the market for over 10 years. Having worked with the MSP market for more than 10 years, ManageEngine is committed to this market
— cxodx.com
8.3
Category 3: Usability & Customer Experience
What We Looked For
We examine user feedback regarding interface design, ease of setup, and the quality of technical support.
What We Found
Users frequently describe the interface as 'clunky' or 'dated' compared to modern SaaS competitors. While the feature set is robust, the learning curve is steep, and support experiences are mixed, often requiring log submissions rather than immediate resolution.
Score Rationale
This category scores lower than others due to consistent user reports of a non-intuitive UI and 'hit or miss' support experiences.
Supporting Evidence
Support is often described as poor or generic, typically asking for logs rather than providing immediate help. I must say the support, any time I've had to use it, has been pretty poor. You're just getting the typical e-mail reply with generic links to gather and send logs.
— reddit.com
Users report the UI can be clunky, slow, and feels dated. ManageEngine's user interface can sometimes be a little clunky and slow, and feel dated.
— heimdalsecurity.com
9.3
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze the pricing model for transparency, affordability, and flexibility relative to market standards.
What We Found
ManageEngine provides exceptional pricing transparency with publicly listed rates. The Enterprise Edition starts at $1,195/year for 50 devices, and a free edition is available for small MSPs managing up to 20 endpoints.
Score Rationale
The score is near-perfect because the vendor publishes exact pricing tiers publicly, a rarity in the enterprise software market, and offers a generous free tier.
Supporting Evidence
A free edition is available for up to 20 endpoints and 5 networking devices. Free Edition (Upto 20 Endpoints & 5 Networking Devices)
— manageengine.com
Pricing is publicly listed starting at $1,195 for 50 devices for one year. The starting price of ManageEngine RMM Central is $ 1195/50 devices/single user/one year.
— softwaresuggest.com
8.7
Category 5: Security, Compliance & Data Protection
What We Looked For
We look for seamless connectivity with PSA tools, help desks, and other IT management platforms.
What We Found
RMM Central integrates deeply with the ManageEngine ecosystem (ServiceDesk Plus, Analytics Plus) and offers standard integrations with tools like Zendesk and Jira. The internal ecosystem integration is superior to its third-party connectivity.
Score Rationale
The score reflects strong native integrations within the Zoho/ManageEngine suite, though third-party ecosystem breadth is narrower than some MSP-focused competitors.
Supporting Evidence
Advanced analytics integration synchronizes endpoint and network data for reporting. Upon setting up this integration, data related to Endpoints and Network Devices will be synchronized to Analytics Plus.
— manageengine.com
Integration with ServiceDesk Plus MSP allows for efficient multi-client IT management. RMM Central supports integration with ServiceDesk Plus MSP to integrate your help-desk requests and assets
— manageengine.com
Critical vulnerabilities like SQL injection have been identified and patched in the product. An authenticated SQL injection vulnerability in Management Component (CVE-2022-47523) was identified
— manageengine.com
The product supports automated patch management for Windows, Mac, Linux, and third-party applications. Few of RMM Central's key capabilities include... Patch Management, Service Pack Installation, Software Installation
— manageengine.com
Listed in the company's integration directory, RMM Central integrates with major IT management tools, enhancing its ecosystem.
— manageengine.com
9.2
Category 6: Support, Training & Onboarding Resources
Insufficient evidence to formulate a 'What We Looked For', 'What We Found', and 'Score Rationale' for this category; this category will be weighted less.
Supporting Evidence
24/7 technical support documented in the support policies, ensuring continuous assistance for users.
— manageengine.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Customer support is frequently described as 'hit or miss,' with users noting that technicians often rely on collecting logs rather than providing immediate troubleshooting solutions.
Impact: This issue caused a significant reduction in the score.
The platform has a documented history of critical vulnerabilities, including SQL injection (CVE-2022-47523) and authentication bypass (CVE-2021-44757), requiring immediate user intervention.
Impact: This issue resulted in a major score reduction.
Users consistently report the user interface is 'clunky,' 'dated,' and 'confusing,' with a steep learning curve compared to modern cloud-native alternatives.
Impact: This issue caused a significant reduction in the score.
Intel's Remote Monitoring and Management (RMM) technology is a game-changer for contractors, enabling IT and managed service providers to monitor client endpoints, manage PC tasks remotely, and troubleshoot issues from a distance. This allows for quick resolution of problems, improved efficiency, and cost savings, all vital for contractors managing multiple projects.
Intel's Remote Monitoring and Management (RMM) technology is a game-changer for contractors, enabling IT and managed service providers to monitor client endpoints, manage PC tasks remotely, and troubleshoot issues from a distance. This allows for quick resolution of problems, improved efficiency, and cost savings, all vital for contractors managing multiple projects.
Best for teams that are
IT teams needing out-of-band management for powered-off devices.
Organizations requiring hardware-level security and remote KVM control.
Admins managing fleets of Intel vPro-enabled enterprise PCs.
Skip if
Replacing full software RMMs (lacks ticketing, patching, scripting).
Managing non-Intel devices or consumer-grade hardware.
Teams needing high-level software automation and reporting tools.
Expert Take
Our analysis shows that Intel RMM provides essential Out-of-Band management capabilities that purely software-based RMMs cannot match, such as BIOS-level control and remote OS reinstallation. Research indicates that its one-time hardware cost offers significant long-term value compared to subscription models, provided the administrator can manage the firmware updates and potential Java dependencies. It is the definitive solution for deep hardware management within the Intel server ecosystem.
Pros
True Out-of-Band management capability
No recurring subscription fees
Remote virtual media mounting
Dedicated network interface option
Full BIOS-level KVM control
Cons
KVM often requires legacy Java
HTML5 support limited by BIOS
Requires compatible Intel hardware
Manual firmware updates required
Physical installation necessary
This score is backed by structured Google research and verified sources.
Overall Score
8.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Remote Monitoring & Management (RMM) Tools for Contractors. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of remote management features, including KVM control, power management, and hardware-level monitoring capabilities.
What We Found
Intel RMM provides robust Out-of-Band (OOB) management, enabling full KVM over LAN, remote media redirection (mounting ISOs), and power cycling even when the OS is down.
Score Rationale
The score is high due to the powerful hardware-level control it offers, though it is limited to specific Intel server architectures unlike universal software agents.
Supporting Evidence
The module supports IPMI 2.0 and provides a dedicated management port hidden from the operating system. With this kit installed, all server management features can be accessed through a dedicated management port hidden from the operating system.
— cdrdv2-public.intel.com
RMM4 enables remote KVM and media redirection, allowing administrators to control servers as if physically present. Advanced KVM and media sharing features can be enabled on all Intel server boards and systems that support Intel® RMM4 server management.
— cdrdv2-public.intel.com
The solution supports remote troubleshooting, enhancing efficiency and reducing the need for physical site visits.
— intel.com
Intel RMM allows for real-time monitoring and remote management of client endpoints, as documented on Intel's official site.
— intel.com
9.5
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's reputation, longevity in the market, and the reliability of their hardware ecosystem.
What We Found
As an industry standard from Intel, this product benefits from immense trust, extensive documentation, and widespread adoption in enterprise server environments.
Score Rationale
Intel's dominance in the server market and the long-term support for these modules justify a near-perfect credibility score.
Supporting Evidence
Intel RMM is a standard component in the server management architecture for most Intel server boards. Standard and Advanced Intel® RMM4 Server Management features are a component of an overall server management system designed into most Intel server boards and systems.
— cdrdv2-public.intel.com
Intel's RMM is part of Intel's trusted technology offerings, known for reliability and performance.
— intel.com
8.0
Category 3: Usability & Customer Experience
What We Looked For
We examine the ease of setup, interface modernity, and accessibility of remote management consoles across different devices.
What We Found
While functional, the user experience is hampered by a reliance on legacy Java plugins for KVM on older firmware, with HTML5 support being dependent on specific BIOS updates.
Score Rationale
The score is penalized because the reliance on Java for remote console access in many configurations creates significant friction for modern browser users.
Supporting Evidence
Older configurations strictly require Java Runtime Environment, which poses compatibility challenges. In order to use the Remote Console (KVM) window of your managed server, Java* Runtime Environment (JRE) Version 6 Update 22 or higher must be installed.
— bacloud.com
Accessing the BMC console via HTML5 is possible but requires specific BIOS versions (2.0+) which are not available for all boards. RMM4 is capable to access the BMC console through iKVM over HTML5 but it requires a BIOS version 2.0 or higher in order to become available.
— community.intel.com
Initial setup may require technical assistance, as noted in product documentation.
— intel.com
9.2
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze the pricing model, looking for hidden costs versus one-time hardware purchases and the absence of recurring fees.
What We Found
Intel RMM offers exceptional long-term value as a one-time hardware purchase (approx. $25-$120) with no recurring monthly subscription fees common in SaaS RMMs.
Score Rationale
The absence of recurring subscription costs makes this an extremely high-value solution for long-term server management compared to SaaS alternatives.
Supporting Evidence
The module is a physical accessory kit that unlocks features without a software subscription. Intel® accessory kit AXXRMM4 includes both a Dedicated Management Port module and an RMM4 Lite enablement key.
— cdrdv2-public.intel.com
The RMM4 Lite module is available as a one-time purchase hardware key, often found for under $70. Intel AXXRMM4LITE Remote Management Module NEW BULK. Brand New. $69.00.
— ebay.com
We focus on the reliability and independence of remote access tools, specifically their ability to function when the OS is unresponsive.
What We Found
Intel RMM excels at Out-of-Band management, allowing administrators to troubleshoot BIOS issues, mount virtual media, and reinstall OSs remotely.
Score Rationale
The ability to manage a server that is powered off or has a corrupted OS is a critical capability that justifies a high score in this niche category.
Supporting Evidence
Management features are accessible regardless of whether the system is operational, as long as AC power is present. The dedicated management port is accessible when the system is operational or not. As long as AC power is supplied to the system, a stand-by voltage is always present on the management port.
— cdrdv2-public.intel.com
RMM allows remote mounting of disk images for OS installation and recovery tasks. iKVM implementations such as this also allow one to remotely mount disk images for tasks such as using recovery CD ISOs or installation media ISOs.
— servethehome.com
Intel RMM integrates seamlessly with Intel's ecosystem, enhancing its functionality.
— intel.com
8.7
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate security features like encryption, dedicated network interfaces, and the vendor's response to vulnerabilities.
What We Found
The product supports secure OOB management via a dedicated NIC and 128-bit encryption, though it requires vigilant firmware patching to address documented CVEs.
Score Rationale
Strong isolation features are balanced against the need for manual firmware updates to mitigate critical vulnerabilities found in the BMC.
Supporting Evidence
The dedicated management port is physically separate from the OS, enhancing security isolation. The dedicated management port is not shared with the operating system.
— cdrdv2-public.intel.com
Intel releases firmware updates to mitigate critical vulnerabilities such as privilege escalation in the BMC. Potential security vulnerabilities in some Intel® Server Board BMC Firmware may allow escalation of privilege, information disclosure or denial of service.
— intel.com
Intel RMM adheres to industry-standard security protocols, ensuring data protection.
— intel.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Modern HTML5 KVM support is inconsistent and dependent on specific BIOS versions (2.0+) which are not available for all supported Intel server boards.
Impact: This issue caused a significant reduction in the score.
Critical security vulnerabilities (CVEs) have been identified in the BMC firmware that allow for privilege escalation, requiring mandatory manual firmware updates.
Impact: This issue resulted in a major score reduction.
The remote KVM console often relies on a Java applet, which is increasingly difficult to run on modern browsers and operating systems due to security deprecations.
Impact: This issue caused a significant reduction in the score.
In evaluating and comparing Remote Monitoring & Management (RMM) tools for contractors, key factors considered include specifications, features, customer reviews, ratings, and overall value. Important considerations specific to this category involve the software's ease of integration, scalability, real-time monitoring capabilities, and support services, which are essential for contractors managing diverse client needs. The research methodology focused on a comprehensive analysis of product specifications, customer feedback from various platforms, and ratings to establish a clear comparison. Rankings were determined by evaluating the price-to-value ratio, ensuring each product's features align with the unique requirements of contractors in the RMM space.
Overall scores reflect relative ranking within this category, accounting for which limitations materially affect real-world use cases. Small differences in category scores can result in larger ranking separation when those differences affect the most common or highest-impact workflows.
Verification
Products evaluated through comprehensive research and analysis of user feedback and expert insights.
Rankings based on a thorough examination of specifications, customer ratings, and industry standards.
Selection criteria focus on critical features such as scalability, ease of use, and integration capabilities specific to RMM tools.
As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.
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Score Breakdown
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Deep Research
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