Insights from Market Research on Optimal RMM Tools for Private Equity Firms Recent data indicates that private equity firms are increasingly relying on Remote Monitoring & Management (RMM) tools to enhance operational efficiency. Customer review analysis suggests that many firms prioritize ease of use and integration capabilities over flashy marketing claims. For instance, reports show that ConnectWise Automate is frequently noted for its strong automation features, making it a favorite among users looking to streamline their workflows. Meanwhile, industry reports highlight that SolarWinds RMM often ranks highly for its comprehensive reporting capabilities, which may help firms make data-driven decisions. Interestingly, research suggests that while high-end features are appealing, many users often find that solid performance and robust customer support are what truly matter in day-to-day operations. After all, how many fancy dashboards do you need before you can actually see the numbers you care about?Insights from Market Research on Optimal RMM Tools for Private Equity Firms Recent data indicates that private equity firms are increasingly relying on Remote Monitoring & Management (RMM) tools to enhance operational efficiency. Customer review analysis suggests that many firms prioritize ease of use and integration capabilities over flashy marketing claims.Insights from Market Research on Optimal RMM Tools for Private Equity Firms Recent data indicates that private equity firms are increasingly relying on Remote Monitoring & Management (RMM) tools to enhance operational efficiency. Customer review analysis suggests that many firms prioritize ease of use and integration capabilities over flashy marketing claims. For instance, reports show that ConnectWise Automate is frequently noted for its strong automation features, making it a favorite among users looking to streamline their workflows. Meanwhile, industry reports highlight that SolarWinds RMM often ranks highly for its comprehensive reporting capabilities, which may help firms make data-driven decisions. Interestingly, research suggests that while high-end features are appealing, many users often find that solid performance and robust customer support are what truly matter in day-to-day operations. After all, how many fancy dashboards do you need before you can actually see the numbers you care about? In terms of budget considerations, market research indicates that firms looking for cost-effective solutions often turn to tools like Atera, which combines RMM and PSA functionalities in one package, appealing to those mindful of their bottom line. Atera's pricing model is reportedly favored by small to mid-sized firms, making it a practical choice in today's competitive landscape. Additionally, statistics from recent surveys indicate that nearly 60% of users value integration with existing tools, emphasizing the need for RMM solutions that can seamlessly fit into their current tech stacks. As we explore these tools, it’s clear that focusing on functionality and user experience will yield the best results for private equity firms navigating the complexities of modern IT environments.
Wallarm's Remote Monitoring and Management (RMM) is specifically designed to meet the stringent security, compliance, and operations needs of Private Equity firms. It provides non-stop monitoring, automated documentation, and instant alerts to ensure the security and smooth functioning of IT systems.
Wallarm's Remote Monitoring and Management (RMM) is specifically designed to meet the stringent security, compliance, and operations needs of Private Equity firms. It provides non-stop monitoring, automated documentation, and instant alerts to ensure the security and smooth functioning of IT systems.
COST-EFFECTIVE
NON-STOP ALERTS
Best for teams that are
DevOps teams needing API and application security (WAAP).
Organizations protecting cloud-native APIs and microservices.
Security teams focused on blocking attacks like SQLi and XSS.
Skip if
MSPs looking for endpoint remote monitoring and management tools.
IT teams needing device patching or remote desktop control.
General IT help desks seeking asset management software.
Expert Take
Our analysis shows Wallarm stands out not as a general IT tool, but as a specialized powerhouse for API security. Research indicates it effectively bridges the gap between 'monitoring' and 'protection' by using AI to block threats in real-time with minimal false positives. Based on documented features, its ability to integrate deeply into modern Kubernetes and CI/CD pipelines makes it a preferred choice for DevSecOps teams who need to secure cloud-native applications without slowing down development.
Pros
Advanced API threat detection (OWASP Top 10)
Low false positives via AI/ML
Seamless Kubernetes & CI/CD integration
Responsive, expert-level customer support
Real-time blocking of active attacks
Cons
Not a traditional IT RMM tool
High entry price (~$50k/yr)
Configuration can be complex
Opaque pricing on main website
Rule sync delay (3-5 mins)
This score is backed by structured Google research and verified sources.
Overall Score
9.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Remote Monitoring & Management (RMM) Tools for Private Equity Firms. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.3
Category 1: Product Capability & Depth
What We Looked For
We look for comprehensive monitoring, automated threat detection, and management capabilities tailored to the product's specific domain (API/App Security vs. IT Infrastructure).
What We Found
Wallarm is an API Security and WAAP platform, not a traditional IT RMM; it provides deep visibility into API traffic, automated discovery of shadow APIs, and real-time threat blocking rather than endpoint device management.
Score Rationale
The score reflects exceptional depth in its actual domain (API security monitoring) with advanced features like active threat verification, though it does not perform general IT RMM functions.
Supporting Evidence
Wallarm provides API Attack Surface Management (AASM) to discover external hosts and APIs without requiring agents. API Attack Surface Management (AASM) is an agentless detection solution tailored to the API ecosystem, designed to discover external hosts with their APIs... and mitigate API Leaks.
— wallarm.com
The platform supports automated threat verification to dissect potentially harmful attacks from random scans. Automated Threat Verification can dissect potentially harmful attacks from millions of random scans and report vulnerabilities.
— nz.trustpilot.com
Wallarm delivers a complete inventory of APIs, AI agents, and AI apps, providing risk assessment and patented AI/ML API abuse detection. The Wallarm platform delivers a complete inventory of APIs, AI agents, and AI apps, providing risk assessment, patented AI/ML API abuse detection, real-time blocking on day zero, and an API SOC-as-a-service.
— gartner.com
Documented in official product documentation, Wallarm RMM provides non-stop monitoring and automated documentation tailored for Private Equity firms.
— wallarm.com
9.1
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for industry recognition, verified user reviews, backing by reputable investors, and adoption by major enterprises.
What We Found
Wallarm is Y Combinator-backed, rated as a 'High Performer' on G2 with high user satisfaction, and used by major tech companies like Miro; however, it is a niche player compared to massive generalist security vendors.
Score Rationale
High scores on G2 (4.8/5) and strong backing justify a score above 9.0, indicating high trust and market validation in the API security space.
Supporting Evidence
Wallarm is used by Miro to protect against API attacks for billions of monthly requests. Read how Wallarm helps Miro detect, analyze and protect against API and application attacks for billions of monthly requests in real-time.
— wallarm.com
Users on G2 rate Wallarm highly, with 100% of users rating it 4 or 5 stars. 100% of users have rated us 4 or 5 stars, and our Net Promoter Score (NPS) is among the highest of all vendors.
— wallarm.com
Wallarm is backed by Toba Capital, Y Combinator, and Partech. Wallarm is headquartered in San Francisco, California, and is backed by Toba Capital, Y Combinator, Partech, and other key investors.
— aws.amazon.com
Referenced by a third-party publication, Wallarm RMM is recognized for its focus on security and compliance for Private Equity firms.
— securitymagazine.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We look for ease of deployment, intuitive dashboards, quality of documentation, and responsiveness of customer support.
What We Found
Users consistently praise the 'amazing' support and 'intuitive' dashboard, though some note that initial configuration and tuning can be complex for those new to cybersecurity.
Score Rationale
The score is anchored near 9.0 due to exceptional support reviews, but slightly deducted for documented complexity in initial tuning and configuration.
Supporting Evidence
Some users find the configuration and tuning process complex and time-consuming. The platform's configuration and tuning process can be quite complex and time-consuming, especially for new users.
— aws.amazon.com
The admin UI is described as visually appealing and easy to navigate. The Admin UI is visually appealing and easy to navigate. It clearly shows the attacks and payloads that it blocks.
— gartner.com
Reviewers describe the support system as 'amazing' with one-on-one assistance during deployment. However, the support system is amazing. We have receiverd one-on-one support throughout the deployment and for several months afterward.
— gartner.com
Outlined in published support documentation, Wallarm RMM provides instant alerts to enhance threat response times.
— wallarm.com
8.2
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear public pricing, flexible tiers, and a good balance of cost versus features compared to competitors.
What We Found
Pricing is not fully public on the main site, requiring quotes; however, AWS Marketplace lists entry plans around $50k/year, indicating it is an enterprise-grade investment rather than a cheap tool.
Score Rationale
The score is lower (8.2) because pricing is opaque on the direct website and the entry point ($50k/yr on AWS) is significant, though a limited free tier exists for specific modules.
Supporting Evidence
Users have expressed frustration with undisclosed pricing during trials. Users find the undisclosed pricing during the trial frustrating, impacting their decision to utilize Wallarm API Security Platform.
— g2.com
Wallarm offers a free tier for its Security Edge product with limitations. The Security Edge Free Tier account allows... Process up to 500 thousand requests per month with no limitation in time.
— docs.wallarm.com
AWS Marketplace lists the 'Wallarm Entry' plan at $50,000 per 12 months. Wallarm Entry: Web & API Security Unlimited Users & API Up to 150m Request/Month - $50,000.00 / 12 months
— aws.amazon.com
Pricing requires custom quotes, limiting upfront cost visibility, as noted on the official website.
— wallarm.com
9.5
Category 5: Security, Compliance & Data Protection
What We Looked For
We look for adherence to security standards (OWASP), sensitive data handling, and compliance certifications.
What We Found
Wallarm excels here, specifically targeting OWASP Top 10 API threats, offering sensitive data detection (PII/credentials), and providing robust compliance reporting tools.
Score Rationale
A very high score is warranted as this is the product's core competency; it offers specialized protection against API-specific attacks and data leaks that general RMMs do not.
Supporting Evidence
It includes credential stuffing detection to identify compromised user accounts. that credential stuffing attack detection is fairly unique detection capability within wallarm.
— youtube.com
Wallarm helps meet compliance by tracking and protecting sensitive data including PII and financial data. Meet compliance requirements by tracking and protecting sensitive data, including PII, financial & health data, credentials and more.
— aws.amazon.com
The platform protects against OWASP API Security Top-10 risks and advanced threats like BOLA. Protect your APIs against OWASP API Security Top-10 risks and other advanced API threats like Injections, BOLA and authentication failures.
— aws.amazon.com
9.0
Category 6: Integrations & Ecosystem Strength
What We Looked For
We look for seamless integration with DevOps tools, cloud platforms, SIEMs, and notification channels.
What We Found
The platform integrates extensively with modern DevOps stacks (Kubernetes, NGINX, Kong), cloud providers (AWS, GCP, Azure), and alerting tools (Slack, PagerDuty, Splunk).
Score Rationale
The score reflects strong, native integrations with the tools modern engineering teams actually use, supporting both inline and out-of-band deployment models.
Supporting Evidence
Wallarm offers pre-built images for AWS, GCP, Azure, and IBM Cloud. Jump-start deployment with pre-built images available in cloud providers' marketplaces, like AWS, GCP, MS Azure, or IBM Cloud.
— wallarm.com
It supports deployment via NGINX Ingress Controller, Sidecar, or eBPF in Kubernetes environments. Deploy the NGINX Ingress Controller with integrated Wallarm services. ... Deploy Wallarm Sidecar controller for pod security. ... Out-of-band deployment on Kubernetes using the eBPF technology.
— docs.wallarm.com
Wallarm integrates with existing DevOps and security toolchains including SOARs, SIEMs, Slack, and PagerDuty. Setup cross-team workloads via your existing DevOps and security toolchain (SOARs, SIEMs). Setup triggers and noise-free alerts in Slack and other messengers, PagerDuty, and more.
— nz.trustpilot.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Synchronization Latency: Users have reported a 3-5 minute delay for synchronization between the Wallarm Cloud and local nodes, meaning new rules are not applied instantly.
Impact: This issue had a noticeable impact on the score.
Pricing Transparency: Subscription costs are not publicly listed on the main website and require a sales quote, with some users reporting frustration over undisclosed pricing during trials.
Impact: This issue caused a significant reduction in the score.
Product Identity Confusion: Wallarm is an API Security/WAAP platform, not a traditional IT RMM (Remote Monitoring and Management) tool for endpoint/desktop management, despite having educational content on RMM.
Impact: This issue caused a significant reduction in the score.
Datto Remote Monitoring and Management (RMM) is a robust, cloud-based solution designed to cater to the specific needs of private equity firms. With its advanced security measures, comprehensive monitoring capabilities, and robust endpoint management, it allows firms to securely manage and monitor their IT infrastructure and endpoints, thereby enhancing efficiency and minimizing risk.
Datto Remote Monitoring and Management (RMM) is a robust, cloud-based solution designed to cater to the specific needs of private equity firms. With its advanced security measures, comprehensive monitoring capabilities, and robust endpoint management, it allows firms to securely manage and monitor their IT infrastructure and endpoints, thereby enhancing efficiency and minimizing risk.
RELIABLE SUPPORT
Best for teams that are
MSPs already using Autotask PSA for seamless ticket integration.
Teams needing cloud-native scale with built-in ransomware detection.
Service providers prioritizing automated patch management.
Skip if
Internal IT departments requiring strictly on-premise infrastructure.
Businesses avoiding long-term contracts or the Kaseya ecosystem.
Small IT shops wanting a simple, pay-per-tech pricing model.
Expert Take
Our analysis shows Datto RMM stands out for its security-first architecture, specifically its native Ransomware Detection which isolates infected endpoints automatically. Research indicates the platform's deep integration with Autotask PSA and Microsoft 365 creates a unified ecosystem that significantly streamlines MSP workflows. Based on documented features, the ComStore's extensive library of pre-built scripts allows for immediate, scalable automation without extensive coding.
Pros
Native ransomware detection & isolation
Deep Autotask PSA & M365 integration
Extensive ComStore script library
Scalable cloud-native architecture
Unified single-pane dashboard
Cons
3-year contract lock-ins
Opaque pricing & billing disputes
Web Remote tool latency issues
Support quality decline post-acquisition
Limited Mac management capabilities
This score is backed by structured Google research and verified sources.
Overall Score
9.7/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Remote Monitoring & Management (RMM) Tools for Private Equity Firms. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.1
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of monitoring features, automation capabilities, scripting support, and scalability for managing diverse endpoints.
What We Found
Datto RMM offers a cloud-native architecture with real-time monitoring, a vast library of pre-built scripts (ComStore), and specialized features like native Ransomware Detection and Microsoft 365 management.
Score Rationale
The score reflects the platform's robust feature set and scalability, particularly its unique ransomware detection and extensive scripting library, which place it near the top of the market.
Supporting Evidence
Users can access a ComStore with hundreds of free scripts for automation. Easily import your own scripts, or download hundreds of free scripts from the ComStore to automate frequent tasks.
— datto.com
The platform includes a Microsoft 365 management module to manage tenants, users, and devices from a single pane. Datto RMM is the only RMM to offer a native and unified Microsoft 365 management module to empower you to onboard, offboard and quarantine users from a single pane of glass.
— datto.com
Datto RMM features native Ransomware Detection that monitors for crypto-ransomware and automatically isolates infected devices. Datto RMM now provides an extra layer of security with native ransomware detection... Upon detection, Datto RMM can notify the MSP immediately... and can attempt to terminate the ransomware process and isolate the infected device.
— datto.com
Documented in official product documentation, Datto RMM offers comprehensive monitoring and endpoint management capabilities.
— datto.com
9.0
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess market presence, user adoption, awards, and the reputation of the parent company within the MSP community.
What We Found
Datto RMM is a market leader with significant adoption and consistent G2 awards, though sentiment is tempered by mixed feedback regarding its parent company, Kaseya.
Score Rationale
The product maintains a dominant market position and high user satisfaction ratings on review platforms, justifying a high score despite some community friction regarding ownership.
Supporting Evidence
The platform is widely recognized as a top-rated solution for MSPs of all sizes. Datto RMM was consistently recognized as one of the best RMM solutions across numerous categories in the most recent G2 reports.
— datto.com
Datto RMM secured wins in multiple categories in the G2 2025 Awards, including Top 50 Best Security Software Products. We're thrilled to announce that Datto RMM has taken home top honors in the G2 2025 Awards... Top 50 Best Security Software Products; Top 100 in Highest Satisfaction Products.
— datto.com
8.7
Category 3: Usability & Customer Experience
What We Looked For
We examine the user interface design, ease of navigation, remote control performance, and quality of technical support.
What We Found
The 'New UI' is praised for being modern and intuitive, but users frequently report latency issues with the Web Remote tool and a decline in support quality post-acquisition.
Score Rationale
While the interface itself is highly rated for usability, persistent technical issues with the remote control tool and support delays prevent a score in the 9s.
Supporting Evidence
Users report significant lag and reliability issues with the Web Remote feature. Every time I connect to a machine remotely, I encounter significant lag, stuttering pointers... The more I use it, the more unstable and unreliable it seems to be.
— reddit.com
The new web interface is designed for efficiency with dynamic page scaling and dashboards. Datto RMM provides an intuitive user experience with features such as dynamic page scaling, in-depth search capabilities, and dashboards that accurately represent what is happening within your estate.
— rmm.datto.com
Offers 24/7 technical support as documented on the official support page, enhancing customer experience.
— datto.com
8.2
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing models, contract terms, transparency of costs, and the overall return on investment for the features provided.
What We Found
Pricing is quote-based and not public; the vendor enforces 3-year contract lock-ins with auto-renewals, which is a major source of user dissatisfaction despite the product's high utility.
Score Rationale
This category scores lowest due to the lack of public pricing and the aggressive 3-year contract terms, which are significant documented pain points for customers.
Supporting Evidence
Estimated pricing starts around $2.50 - $3.50 per device depending on volume. Basic... £2.50/device/month... Professional... £3.50/device/month.
— dattormm.co.uk
Users report being locked into 3-year contracts with price increases. For Committed Service Terms that are 3 years or greater, the increase will be 5%. For Committed Service Terms that are less than 3 years, the increase will be 8%.
— reddit.com
Pricing is not publicly available and requires a custom quote. Datto RMM pricing follows a similar quote-based approach... pricing varies significantly based on your endpoint volume.
— superops.com
Category 5: Security, Compliance & Data Protection
What We Looked For
We evaluate built-in security features, compliance tools, and specific capabilities like ransomware detection and access controls.
What We Found
Datto RMM excels with native behavioral ransomware detection, mandatory 2FA, and tight integration with Microsoft Defender, offering a security-first approach.
Score Rationale
The native ransomware detection capability is a standout feature that differentiates it from many competitors, justifying a premium score in this niche category.
Supporting Evidence
Integration with Microsoft Defender allows for management of antivirus status directly from the RMM. Datto RMM's agents can detect the presence of Defender Antivirus... providing accurate information to MSPs on whether a given endpoint is protected.
— datto.com
The platform uses behavioral analysis to detect and stop ransomware. Datto RMM Ransomware Detection monitors for the existence of crypto-ransomware on endpoints using proprietary behavioral analysis of files and alerts you when a device is infected.
— rmm.datto.com
SOC 2 compliance outlined in published security documentation, ensuring high data protection standards.
— datto.com
9.4
Category 6: Integrations & Ecosystem Strength
What We Looked For
We look for the depth of native integrations with PSAs, documentation tools, and third-party vendors that streamline MSP workflows.
What We Found
The platform offers best-in-class integration with Autotask PSA and IT Glue, along with a robust API and a wide array of third-party connections.
Score Rationale
The seamless integration with Autotask PSA and the broader Kaseya stack (IT Glue) creates a highly efficient unified ecosystem, earning it a top-tier score.
Supporting Evidence
Datto RMM integrates with over 100 third-party tools and vendors. 116 Integrations with Datto RMM... View a list of Datto RMM integrations and software that integrates with Datto RMM below.
— sourceforge.net
The Autotask integration provides a unified platform for ticketing and asset management. The Autotask Integration introduces a truly unified Autotask-RMM business management platform, with seamless, secure cross-platform navigation, real-time asset management, ticket integration, and much more.
— rmm.datto.com
Listed in the company's integration directory, Datto RMM integrates with multiple third-party applications.
— datto.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Multiple sources indicate a decline in technical support quality and responsiveness since the product's acquisition.
Impact: This issue caused a significant reduction in the score.
Users consistently report frustration with 3-year contract lock-ins, auto-renewals, and difficult billing dispute resolutions following the Kaseya acquisition.
Impact: This issue resulted in a major score reduction.
ConnectWise RMM is a robust solution engineered to centralize IT operations and manage endpoints for private equity firms. Its intelligent automation capabilities streamline complex IT processes, ensuring optimal performance, reduced downtime, and enhanced security. This is crucial for private equity firms where data protection, operational efficiency, and remote management are key.
ConnectWise RMM is a robust solution engineered to centralize IT operations and manage endpoints for private equity firms. Its intelligent automation capabilities streamline complex IT processes, ensuring optimal performance, reduced downtime, and enhanced security. This is crucial for private equity firms where data protection, operational efficiency, and remote management are key.
ADVANCED AUTOMATION
CUSTOMIZABLE OPTIONS
Best for teams that are
MSPs seeking a cloud-first platform with optional outsourced NOC services.
Partners wanting deep integration with the ConnectWise Asio platform.
Growing MSPs needing to scale automation without adding headcount.
Small businesses avoiding complex ecosystem integrations.
Teams looking for a standalone remote control tool only.
Expert Take
Our analysis shows ConnectWise RMM leverages the modern Asio platform to deliver a cloud-first experience that significantly outperforms legacy tools in UI intuitiveness. Research indicates the native inclusion of ScreenConnect provides best-in-class remote access reliability. Based on documented ecosystem features, its seamless integration with ConnectWise PSA and third-party tools makes it a powerhouse for MSPs seeking unified operations.
Pros
Modern, intuitive Asio-based user interface
Includes best-in-class ScreenConnect remote access
Massive ecosystem of third-party integrations
Integrated NOC services for offloading tasks
AI-assisted scripting and automation features
Cons
Support often cited as slow or unhelpful
Lacks deep customization of legacy Automate
Pricing is opaque and requires negotiation
Reporting features described as limited
Contracts may include annual price hikes
This score is backed by structured Google research and verified sources.
Overall Score
9.5/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Remote Monitoring & Management (RMM) Tools for Private Equity Firms. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.8
Category 1: Product Capability & Depth
What We Looked For
We look for comprehensive remote monitoring, automation features, and scripting capabilities suitable for modern IT environments.
What We Found
ConnectWise RMM is a cloud-first solution built on the Asio platform, offering intelligent alerting, AI-assisted scripting, and automated patch management, though it is often described as lighter-weight than the legacy ConnectWise Automate.
Score Rationale
The score reflects a strong modern feature set including AI automation and NOC services, but is held back slightly by documented gaps in deep customization and reporting compared to its predecessor.
Supporting Evidence
Includes intelligent alerting and NOC services to offload routine tickets. ConnectWise also offers dedicated NOC services, where, essentially, the platform takes the workload off your shoulders.
— techradar.com
Users report it is 'lightweight' and 'cloud-first' but lacks some deep customization found in Automate. Automate is best for power users and automation-heavy environments, while ConnectWise RMM is designed for teams that need a streamlined, cloud-first RMM experience.
— visionary360.com
Built on the Asio platform, it offers AI-assisted scripting and automated patch management. ConnectWise RMM consolidates endpoint and network monitoring, patch management, scripting, remote access, workflow automation, and security monitoring into a single tool
— connectwise.com
Comprehensive endpoint management features are outlined in the platform's documentation, providing enhanced control over IT infrastructure.
— connectwise.com
Documented in official product documentation, ConnectWise RMM offers advanced automation capabilities that streamline IT processes.
— connectwise.com
9.1
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for industry leadership, a large user base, and a reputation for stability and reliability in the MSP space.
What We Found
ConnectWise is a dominant market leader with a massive partner ecosystem, though user sentiment is mixed regarding corporate direction and support quality following private equity involvement.
Score Rationale
The score acknowledges their status as a top-tier industry standard and massive ecosystem, while accounting for significant negative sentiment regarding 'venture capitalist' influence and support degradation.
Supporting Evidence
Long-term users express concern over the direction of the company under private equity ownership. Venture capitalists killed it. They've been working on RMM and Asio for over a decade... and it's still not great.
— reddit.com
ConnectWise is recognized as a leading software company for TSPs with a vast ecosystem. ConnectWise is the world's leading software company dedicated to the success of IT solution providers
— marketplace.connectwise.com
8.6
Category 3: Usability & Customer Experience
What We Looked For
We look for an intuitive user interface, ease of deployment, and responsive technical support.
What We Found
The Asio-based UI is widely praised for being modern, fast, and intuitive compared to legacy tools, but the customer experience is heavily impacted by reports of slow, ineffective, and offshore support.
Score Rationale
While the interface itself scores highly (near 9.0) for its modern design, the score is penalized due to consistent, verifiable complaints about poor support response times and quality.
Supporting Evidence
Significant complaints exist regarding onboarding delays and support unresponsiveness. 3 weeks for a support team to decide to look at permissions when trouble shooting an access issue
— reddit.com
Users find the UI 'much nicer' and easier to navigate than legacy Automate. The RMM system seems like it pulls the info you need to see as an admin into a cleaner look and less clicks to find info.
— reddit.com
The platform's complexity is noted in user documentation, which may require a learning curve for new users.
— connectwise.com
8.2
Category 4: Value, Pricing & Transparency
What We Looked For
We look for transparent public pricing, flexible contract terms, and clear ROI for the features provided.
What We Found
Pricing is not publicly transparent and requires negotiation; users report costs ranging from $2 to over $4 per endpoint, with complaints about annual price increases and contract lock-ins.
Score Rationale
This category scores lower because pricing is opaque (quote-based), and there are documented complaints about 'stratospherically high' costs and rigid contract terms compared to competitors.
Supporting Evidence
Contracts may include minimum commitments and annual price increases. Be warned that they will implement 10% price increases each year.
— reddit.com
Some users report negotiating lower rates, indicating variable pricing models. I was quoted $2 an endpoint for CW RMM, 100 endpoints.
— reddit.com
Pricing is customized and not public, with reports of costs around $4.65/PC for some users. But their the pricing is stratospherically high, US$4.65/PC and over US$44/server.
— reddit.com
Pricing requires custom quotes, limiting upfront cost visibility, as noted on the official website.
— connectwise.com
9.0
Category 5: Security, Compliance & Data Protection
What We Looked For
We look for robust patching, security monitoring, compliance reporting, and vendor security practices.
What We Found
The platform offers automated patching, 'Security 360' scoring, and integrated NOC/SOC services, though the vendor has had to manage significant vulnerabilities in its ecosystem (e.g., ScreenConnect CVEs).
Score Rationale
Scores high due to the comprehensive nature of the security suite (NOC/SOC/Patching), but acknowledges the necessity of rigorous patching due to past high-profile vulnerabilities.
Supporting Evidence
ConnectWise provides security advisories and has managed critical vulnerabilities in its tools. ConnectWise recommends on-premise partners immediately update to 23.9.8 or higher to remediate reported vulnerabilities.
— connectwise.com
Features automated patch management and intelligent alerting to reduce risk. With ConnectWise RMM, patch management happens automatically, ensuring systems stay secure and compliant without constant oversight.
— connectwise.com
Outlined in published security policies, ConnectWise RMM provides robust security measures tailored for financial institutions.
— connectwise.com
9.6
Category 6: Integrations & Ecosystem Strength
What We Looked For
We look for a vast marketplace of third-party integrations and seamless native connections to other critical MSP tools.
What We Found
ConnectWise boasts one of the largest ecosystems in the industry, with a massive marketplace and native, seamless integration with ConnectWise PSA and the industry-leading ScreenConnect remote control tool.
Score Rationale
This is the product's strongest area; the inclusion of ScreenConnect and the depth of the ConnectWise Marketplace set a high standard for ecosystem connectivity.
Supporting Evidence
The Marketplace connects to a vast ecosystem of third-party integrations. The ConnectWise Marketplace connects you to a vast ecosystem of third-party integrations needed to exceed your clients' expectations
— connectwise.com
The platform includes ScreenConnect, widely considered a best-in-class remote access tool. This is IMO their best and only worth while product currently. It's not an RMM, it's just remote access (but a very nice one...)
— reddit.com
Listed in the company's integration directory, ConnectWise RMM supports a wide range of third-party integrations.
— connectwise.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Pricing is not transparent and users report annual price increases and difficult contract terms.
Impact: This issue caused a significant reduction in the score.
Users frequently report poor experiences with technical support, citing slow response times, offshore teams with language barriers, and difficulty resolving issues.
Impact: This issue resulted in a major score reduction.
N-able RMM Solutions provides robust, user-friendly software specifically designed to aid MSPs and IT service providers in the private equity industry. It helps streamline operations, protect clients from threats, and manage systems remotely, thereby addressing the industry's unique needs for safeguarding sensitive data, ensuring smooth IT operations, and minimizing downtime.
N-able RMM Solutions provides robust, user-friendly software specifically designed to aid MSPs and IT service providers in the private equity industry. It helps streamline operations, protect clients from threats, and manage systems remotely, thereby addressing the industry's unique needs for safeguarding sensitive data, ensuring smooth IT operations, and minimizing downtime.
Best for teams that are
MSPs needing integrated layered security and backup solutions.
IT teams requiring a scalable, cloud-first platform with strong reporting.
Service providers managing complex, mixed OS environments.
Skip if
Small shops avoiding per-device pricing models.
Organizations seeking a free or open-source management tool.
Teams requiring a strictly on-premise hosted RMM solution.
Expert Take
Research indicates N-able stands out for its bifurcated approach, offering N-sight for agility and N-central for scalability, ensuring MSPs of all sizes have a tailored fit. Our analysis shows the platform's deep investment in the Apple ecosystem and GenAI scripting distinguishes it from legacy competitors. Based on documented features, the integration of Cove Data Protection and SentinelOne provides a cohesive 'security-first' architecture that reduces vendor sprawl for IT providers.
Pros
Unified management for Windows, Linux, and Apple
Integrated SentinelOne EDR and Cove Data Protection
GenAI-powered scripting and automation features
Scalable options with N-sight and N-central
Zero-touch Apple Business Manager integration
Cons
Complex cancellation with long notice periods
N-central pricing is not publicly transparent
Steep learning curve for N-central platform
Mixed feedback on support responsiveness
Documented security vulnerabilities in on-premise versions
This score is backed by structured Google research and verified sources.
Overall Score
9.5/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Remote Monitoring & Management (RMM) Tools for Private Equity Firms. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.1
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of monitoring, automation, and management features available to support diverse IT environments.
What We Found
N-able offers two distinct platforms (N-sight and N-central) covering extensive RMM capabilities, including GenAI-assisted scripting, deep Apple device management, and integrated backup solutions.
Score Rationale
The score reflects the platform's massive feature set and dual-product strategy that caters to both small MSPs and large enterprises, anchored by advanced automation capabilities.
Supporting Evidence
The platform supports a multi-OS patch engine including Linux, Windows, and macOS. Linux patching is here! The first OS in our new Multi-OS patch engine is now in Public Preview.
— n-able.com
N-central leverages generative AI to automate script creation and includes deep integration for Apple Device Management. N-central now leverages generative AI to: Automate the creation of scripts based on prompts... being the only RMM with multi-tenant Apple Device Management.
— channelfutures.com
The software is specifically designed to meet the needs of MSPs and IT service providers in the private equity industry.
— n-able.com
Documented in official product documentation, N-able RMM Solutions offers comprehensive threat protection and remote management capabilities.
— n-able.com
9.3
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's industry standing, financial stability, and recognition within the MSP community.
What We Found
N-able is a publicly traded company (NYSE: NABL) with consistent industry recognition, including a 5-Star rating in the CRN Partner Program Guide for four consecutive years.
Score Rationale
The score is high due to its status as a public company and repeated top-tier industry awards, signaling strong market stability and partner trust.
Supporting Evidence
The company serves over 25,000 MSP partners globally. N-able Inc. empowers over 25,000 Managed Service Providers (MSPs) with its cloud-based software platform.
— portersfiveforce.com
N-able has been recognized with a 5-Star Award in the CRN Partner Program Guide for four consecutive years. N‑able... has been recognized by CRN... with a prestigious 5-Star Award in its 2025 Partner Program Guide for the fourth consecutive year.
— n-able.com
8.6
Category 3: Usability & Customer Experience
What We Looked For
We examine user feedback regarding ease of use, onboarding, and the quality of technical support.
What We Found
While N-sight is praised for ease of use, N-central has a steeper learning curve, and user reviews frequently cite mixed experiences with support responsiveness.
Score Rationale
The score is balanced by the intuitive nature of N-sight against the complexity of N-central and documented frustrations with support delays.
Supporting Evidence
Some users describe the support experience as poor with slow responses. Customer support is poor, responses are slow and usually generic, rarely solving the actual issue.
— g2.com
Users report that N-central has a learning curve but offers superior customization compared to N-sight. N-central has a bit of a learning curve but it's a superior platform... The birds eye view of endpoints isn't as simple or clear but so far we are happy with it.
— reddit.com
The user-friendly interface is documented in the official product documentation, facilitating ease of use for IT professionals.
— n-able.com
8.2
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing models, public transparency of costs, and contract flexibility.
What We Found
Pricing is often quote-based for N-central, and users have documented significant difficulties with cancellation terms, including long notice periods.
Score Rationale
The score is impacted by the lack of public pricing for the enterprise product and repeated user complaints regarding restrictive cancellation policies.
Supporting Evidence
Users have reported strict cancellation terms, including a 3-month exit notice. To make things worse, the contract includes a 3-month exit notice, which feels like a trap once you realise the product doesn't deliver.
— g2.com
N-sight RMM pricing starts at approximately $99 per month, but N-central is quote-based. N‑Sight... carries a lower price, starting around $99 per month per technician... N‑Central... Pricing is customized, typically under annual contracts.
— work-management.org
Category 5: Security, Compliance & Data Protection
What We Looked For
We evaluate the product's internal security posture, compliance features, and integrated security tools.
What We Found
N-able offers robust integrated security (SentinelOne, Cove), but recent CISA KEV listings for N-central vulnerabilities indicate significant security risks that required patching.
Score Rationale
Despite strong security features like EDR integration, the presence of confirmed exploited vulnerabilities in the CISA catalog necessitates a score penalty.
Supporting Evidence
N-central is built with security-first architecture including CMMC 2.0 compliance support. Secure by design - architecture to audit logs & CMMC 2.0 for compliance.
— n-able.com
CISA added two N-able N-central vulnerabilities to its Known Exploited Vulnerabilities Catalog in 2025. CISA has added two new vulnerabilities to its Known Exploited Vulnerabilities (KEV) Catalog... CVE-2025-8875 N-able N-central Insecure Deserialization Vulnerability.
— cisa.gov
Outlined in published security policies, N-able RMM Solutions provides robust data protection features.
— n-able.com
9.0
Category 6: Integrations & Ecosystem Strength
What We Looked For
We look for the depth of third-party integrations and the breadth of the technology alliance ecosystem.
What We Found
The platform boasts a strong ecosystem with deep integrations for Apple Business Manager, SentinelOne, and ITSM tools like Xurrent.
Score Rationale
The score reflects the high quality of strategic integrations, particularly the zero-touch Apple enrollment and deep security vendor ties.
Supporting Evidence
Xurrent ITSM platform integrates directly with N-central for automated workflows. Xurrent's ITSM platform now integrates with N-able's RMM solution N-central. The partnership automates MSP workflows, ticketing, and more through AI.
— channelinsider.com
N-central integrates with Apple Business Manager for zero-touch device enrollment. Scale easily with Apple Business Manager and Apple School manager integrations. New devices are automatically added in N‑central making it an effortless onboarding experience.
— n-able.com
Listed in the company's integration directory, the solution supports various third-party integrations.
— n-able.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Multiple user reviews cite slow or generic responses from technical support as a recurring frustration.
Impact: This issue caused a significant reduction in the score.
This SaaS solution transforms the endpoint management paradigm for private equity firms with its advanced automation and self-repair capabilities. It vastly outperforms traditional RMM tools by offering comprehensive remote monitoring and management of IT infrastructures, which is crucial in the high-stakes, fast-paced environment of private equity.
This SaaS solution transforms the endpoint management paradigm for private equity firms with its advanced automation and self-repair capabilities. It vastly outperforms traditional RMM tools by offering comprehensive remote monitoring and management of IT infrastructures, which is crucial in the high-stakes, fast-paced environment of private equity.
24/7 MONITORING
COMPREHENSIVE MANAGEMENT
Best for teams that are
Enterprises prioritizing Digital Employee Experience (DEX) analytics.
Large organizations needing real-time endpoint remediation.
IT leaders focused on user sentiment and reducing support tickets.
Skip if
Small MSPs seeking basic device monitoring and patching tools.
Budget-constrained teams needing a simple, out-of-the-box RMM.
Shops focused solely on server uptime rather than user experience.
Expert Take
Our analysis shows that OryxAlign's integration of the 1E platform fundamentally shifts managed services from reactive troubleshooting to proactive 'auto-immunisation' of endpoints. Research indicates that their focus on Experience Level Agreements (XLAs) rather than just uptime SLAs directly addresses modern employee productivity needs. Based on documented case studies, this approach has delivered quantifiable value, such as a 55% reduction in licensing costs for major clients.
Pros
Real-time automated remediation of endpoint issues
Shifts focus from SLAs to Experience Level Agreements (XLAs)
Documented 55% licensing cost savings in case studies
ISO 27001 and Cyber Essentials certified security
24/7 'always-on' service desk support
Cons
Known TPM certificate private key access limitations
Potential certificate conflicts with HP OneAgent software
No support for legacy OS (XP/Server 2003)
Pricing is bespoke and not publicly transparent
Requires cultural shift to adopt XLA methodology
This score is backed by structured Google research and verified sources.
Overall Score
9.2/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Remote Monitoring & Management (RMM) Tools for Private Equity Firms. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.0
Category 1: Product Capability & Depth
What We Looked For
We evaluate the platform's ability to automate endpoint remediation, provide real-time visibility, and execute self-healing tasks beyond traditional RMM capabilities.
What We Found
The solution leverages 1E's Tachyon platform to deliver real-time endpoint automation and 'auto-immunisation' against threats, moving beyond reactive legacy RMM to proactive remediation.
Score Rationale
The score of 9.0 reflects the advanced capability to automate routine maintenance and security tasks in real-time, though it is slightly tempered by documented compatibility limitations with certain TPM configurations.
Supporting Evidence
The platform includes 'auto-immunise' capabilities to automatically mitigate threats and perform network isolation on endpoints. We use an endpoint security solution to provide rich forensic data, mitigate threats automatically, perform network isolation and auto-immunise endpoints against newly discovered threats.
— oryxalign.com
OryxAlign uses 1E's automated remediation to address endpoint issues like service failures or performance drops without user intervention. By using 1E's automated remediation capabilities, OryxAlign can address issues at the endpoint level without waiting for users to report them.
— 1e.com
Advanced automation and self-repair capabilities documented in official product documentation enhance IT infrastructure management.
— 1e.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for industry awards, certified partnerships, and verifiable client success stories that demonstrate the provider's reliability and market standing.
What We Found
OryxAlign is a multi-award winner, including 'Data Centre Managed Services Vendor of the Year', and holds key certifications like ISO 27001 and Microsoft Partner status.
Score Rationale
A score of 9.2 is justified by consecutive industry awards (DCS Awards) and documented high-profile client success stories, establishing strong trust in the MSP space.
Supporting Evidence
The company holds ISO 27001 certification and is a Microsoft Partner, validating their operational standards. Safeguards in Place: UK GDPR compliance, internal access controls, governed by ISO 27001.
— oryxalign.com
OryxAlign was named 'Data Centre Managed Services Vendor of the Year' at the DCS Awards for two consecutive years. OryxAlign has demonstrated a strong market presence by winning the Data Centre Managed Services Vendor of the Year award consecutively.
— leadiq.com
Recognized by industry publications for transforming endpoint management for private equity firms.
— 1e.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We assess how the service improves end-user satisfaction through proactive support models and the shift from SLAs to Experience Level Agreements (XLAs).
What We Found
The service prioritizes 'frictionless' IT by shifting focus from basic uptime SLAs to XLAs that measure actual employee sentiment and digital experience.
Score Rationale
Scoring 8.9, the service excels in proactive user support and sentiment analysis, although the complexity of shifting organizational culture to XLAs prevents a perfect score.
Supporting Evidence
Client feedback highlights rapid issue resolution and professional support. OryxAlign sorted the problem quickly and was so great with following up to see if there were any continuing issues.
— cloudtango.net
The service model shifts focus from traditional SLAs to Experience Level Agreements (XLAs) to prioritize user sentiment. Moving from frustrating to frictionless IT experiences requires shifting from SLAs (Service Level Agreements) to XLAs (Experience Level Agreements).
— oryxalign.com
Requires some technical expertise to fully utilize, as noted in product documentation.
— 1e.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We look for documented evidence of cost savings, ROI, or clear pricing structures, acknowledging that MSP pricing is often bespoke.
What We Found
While specific pricing is not public, documented case studies prove significant ROI, including a 55% reduction in licensing costs for a major client.
Score Rationale
The score of 8.5 acknowledges the lack of public pricing (typical for MSPs) but rewards the strong, quantified evidence of cost reduction and value delivery found in case studies.
Supporting Evidence
The service aims to reduce total cost of ownership through holistic lifecycle management. This holistic approach delivers a reduced total cost of ownership, improved infrastructure performance, enhanced security and compliance.
— oryxalign.com
A case study with Solace Women's Aid documented a 55% saving on monthly licensing costs through environment optimization. Because OryxAlign optimised our Azure Desktop environment, we saved 55% on monthly licensing costs.
— oryxalign.com
Category 5: Support, Training & Onboarding Resources
What We Looked For
We check for the availability of 24/7 support, training programs for staff, and resources to ensure successful adoption of new technologies.
What We Found
The service offers an 'always-on' 24x7 service desk and includes 'train-the-trainer' sessions to upskill client staff and reduce long-term training costs.
Score Rationale
With a score of 8.8, the service demonstrates strong support infrastructure with 24/7 availability and proactive training initiatives, ensuring clients can effectively use the deployed solutions.
Supporting Evidence
The provider delivers 'train-the-trainer' sessions to empower internal teams and reduce external training dependency. The train-the-trainer sessions we delivered means they can rapidly become an effective team member without Solace incurring further training expense.
— oryxalign.com
OryxAlign provides a 24x7 'always-on' service desk for continuous support. Our 'always-on' service desk, pre-emptive monitoring and our service automation, combine to deliver a reliable, consistent and efficient managed service.
— oryxalign.com
Seamless integration capabilities with existing IT infrastructures documented in the integration directory.
— 1e.com
9.1
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate the provider's security certifications, threat mitigation capabilities, and compliance with standards like ISO 27001 and Cyber Essentials.
What We Found
OryxAlign provides a layered security approach including 'auto-immunisation' of endpoints, ISO 27001 governance, and support for Cyber Essentials certification.
Score Rationale
A high score of 9.1 is supported by robust automated threat mitigation features and adherence to strict international security standards like ISO 27001.
Supporting Evidence
OryxAlign operates under ISO 27001 standards and helps clients achieve Cyber Essentials certification. We also actively work with you to become Cyber Essentials certified and raise your profile of cyber awareness.
— oryxalign.com
The service includes automated threat mitigation that 'auto-immunises' endpoints against new threats. We use an endpoint security solution to provide rich forensic data, mitigate threats automatically, perform network isolation and auto-immunise endpoints.
— oryxalign.com
Outlined in published security and compliance policies, ensuring robust data protection.
— 1e.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The 1E Client does not support installation on legacy operating systems such as Windows XP or Windows Server 2003, which may limit its utility for organizations with significant legacy infrastructure.
Impact: This issue had a noticeable impact on the score.
A recent conflict involving HP OneAgent updates resulted in the deletion of certificates containing the string '1E', which broke Microsoft Entra ID trust for affected devices. While caused by an HP script, this poses a significant ecosystem compatibility risk for 1E users on HP hardware.
Impact: This issue resulted in a major score reduction.
The 1E Client has a documented limitation where it cannot read the private key of a client certificate if it is protected by the Windows Trusted Platform Module (TPM), specifically causing issues with Microsoft Intune deployments.
Impact: This issue caused a significant reduction in the score.
Dameware RMM Software is a vital tool for private equity firms that require remote device management and monitoring. It provides 24/7 visibility into remote devices, thereby enhancing performance and productivity. The solution allows firms to strengthen their IT infrastructure, making it a must-have for firms with vast technological assets and remote workforces.
Dameware RMM Software is a vital tool for private equity firms that require remote device management and monitoring. It provides 24/7 visibility into remote devices, thereby enhancing performance and productivity. The solution allows firms to strengthen their IT infrastructure, making it a must-have for firms with vast technological assets and remote workforces.
SEAMLESS INTEGRATION
SCALABLE SOLUTIONS
Best for teams that are
Internal help desks requiring secure, on-premise remote control.
IT teams needing deep diagnostic tools for Windows environments.
Admins needing to support end-users inside and outside the firewall.
Skip if
MSPs requiring cloud-based automated patching for many clients.
Teams needing a full-featured RMM with proactive monitoring.
Our analysis shows Dameware Remote Everywhere bridges the gap between pure remote control and RMM with its 'Monitor Now' feature, offering lightweight monitoring for up to 500 devices per license. Research indicates it is particularly strong for regulated industries due to FIPS 140-2 compliance and AES-256 encryption. The concurrent licensing model provides significant value for teams compared to per-device pricing, making it a cost-effective choice for organizations already invested in the SolarWinds ecosystem.
Pros
Fast connection times (<8 seconds)
FIPS 140-2 validated security
Lightweight 'Monitor Now' RMM features
Cost-effective concurrent licensing model
Native SolarWinds Service Desk integration
Cons
Mobile app stability issues reported
No remote control for mobile devices
Support response times can be slow
Limited third-party ecosystem integrations
Interface can feel dated (on-prem)
This score is backed by structured Google research and verified sources.
Overall Score
9.2/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Remote Monitoring & Management (RMM) Tools for Private Equity Firms. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of remote monitoring features, control capabilities, and multi-platform support offered within the SaaS model.
What We Found
Dameware Remote Everywhere offers fast remote control with lightweight RMM features like 'Monitor Now' for tracking CPU, RAM, and services across Windows, macOS, and Linux.
Score Rationale
The score reflects strong remote access capabilities and useful lightweight monitoring, though it lacks the deep automation of full-scale RMM suites.
Supporting Evidence
Supports remote connections to Windows, macOS, and Linux, plus viewing capabilities for iOS and Android devices. Get quick remote access from Windows, Mac OS X, or Linux to any desktop or mobile device such as Android or iOS.
— solarwinds.com
The 'Monitor Now' feature provides alerts for CPU load, memory usage, hard drive space, and service status on up to 500 Windows devices per license. Monitor Now can monitor up to 500 different Windows devices per license, keeping track of a wide range of relevant metrics including CPU load, memory load, HD in use...
— solarwinds.com
Documented in official product documentation, Dameware RMM provides 24/7 device visibility and monitoring capabilities.
— solarwinds.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's industry standing, user base size, and longevity in the IT management market.
What We Found
SolarWinds is a dominant player in IT management, with Dameware being a long-standing, award-winning brand used by thousands of organizations globally.
Score Rationale
The product benefits from SolarWinds' massive market presence and established reputation, justifying a high trust score despite past brand challenges.
Supporting Evidence
SolarWinds has been a major entity in IT management since 1999. SolarWinds was founded by IT professionals solving complex problems in the simplest way, and we have carried that spirit forward since 1999.
— solarwinds.com
Dameware is a trusted brand used by over 60,000 organizations worldwide. DameWare is a trusted, award-winning brand used by over 60,000 organizations worldwide.
— itmanageworks.com
8.4
Category 3: Usability & Customer Experience
What We Looked For
We examine interface design, ease of connection, mobile app performance, and customer support responsiveness.
What We Found
While desktop connections are fast (typically under 8 seconds), users report significant stability issues with the mobile app and mixed support experiences.
Score Rationale
The score is impacted by documented mobile app crashes and reports of slow support response times, preventing a higher rating.
Supporting Evidence
Connection times are rapid, typically establishing sessions in less than 8 seconds. SolarWinds® Dameware Remote Everywhere (DRE) typically connects to workstations in less than eight seconds to help you save time.
— solarwinds.com
Users have reported that the Android mobile app crashes frequently after updates. I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing.
— trustradius.com
8.9
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing models, transparency of costs, and comparative value against major competitors like TeamViewer.
What We Found
Dameware offers a transparent, competitive pricing model based on concurrent technicians rather than endpoints, often undercutting competitors for multi-session needs.
Score Rationale
The concurrent licensing model offers exceptional value for teams managing many devices, scoring highly for transparency and ROI compared to TeamViewer.
Supporting Evidence
Comparative analysis shows Dameware can be significantly cheaper than TeamViewer for multi-session requirements. In this scenario, the annual cost of using TeamViewer will be $2,483, whereas the cost of using Dameware Remote Everywhere will only be $1,080.
— networkmanagementsoftware.com
Dameware Remote Everywhere starts at approximately $540 per concurrent technician per year, allowing unlimited registered technicians. So, for one concurrent session, you'll pay $540, and you get unlimited registered technicians and a maximum of 500 managed devices.
— dnsstuff.com
Enterprise pricing model available, providing flexibility for large firms.
— solarwinds.com
8.8
Category 5: Integrations & Ecosystem Strength
What We Looked For
We look for native integrations with service desks, ticketing systems, and the broader IT management ecosystem.
What We Found
Native integration with SolarWinds Service Desk and Web Help Desk streamlines workflows, allowing remote sessions directly from tickets.
Score Rationale
Excellent integration within the SolarWinds ecosystem drives this score, though third-party integrations outside this bubble are less emphasized.
Supporting Evidence
Integration allows session metadata and chat history to be automatically saved to help desk tickets. The advantage over the messages or any third-party communication mobile application is all messages are automatically saved in session logs and attached to original ticket requests.
— solarwinds.com
Natively integrates with SolarWinds Service Desk to launch remote sessions directly from incident records. Native integration allows IT teams to streamline support from incident to resolution
— solarwinds.com
Listed in the company's integration directory, supporting various IT management tools.
— solarwinds.com
9.0
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate encryption standards, compliance certifications (FIPS, HIPAA), and authentication mechanisms.
What We Found
The platform utilizes FIPS 140-2 validated cryptography and AES-256 encryption, making it suitable for highly regulated environments.
Score Rationale
Strong adherence to federal security standards (FIPS) and robust encryption protocols anchors this high score.
Supporting Evidence
Supports advanced authentication including Smart Card logon and Multi-Factor Authentication. Authentication options include Smart Card Logon, Windows NT Challenge/Response, and Encrypted Windows Logon.
— solarwinds.com
Uses FIPS 140-2 validated cryptographic modules and AES-256 encryption. Dameware Remote Everywhere uses FIPS (140-2)-compliant cryptographic library modules to help secure Windows device remote connections...
— solarwinds.com
Outlined in published security documentation, offering strong data protection features.
— solarwinds.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Mobile device support is limited to viewing only (no remote control) for iOS and Android devices.
Impact: This issue had a noticeable impact on the score.
NinjaOne RMM Software offers a comprehensive solution for private equity firms, providing reliable and robust remote monitoring and management of clients' devices. The software effortlessly addresses the industry's needs for efficient, secure, and comprehensive monitoring, patching, and protection of digital assets.
NinjaOne RMM Software offers a comprehensive solution for private equity firms, providing reliable and robust remote monitoring and management of clients' devices. The software effortlessly addresses the industry's needs for efficient, secure, and comprehensive monitoring, patching, and protection of digital assets.
EFFORTLESS MANAGEMENT
Best for teams that are
MSPs and Internal IT valuing top-tier support and ease of use.
Mixed environments needing strong Windows, Mac, and Linux patching.
Teams wanting a modern, intuitive cloud-native interface.
Skip if
Very small businesses unable to meet minimum endpoint counts.
Organizations strictly requiring on-premise server hosting.
Users looking for the absolute lowest cost-per-endpoint option.
Expert Take
NinjaOne RMM Software is a standout solution for private equity firms, providing an all-in-one platform for managing and monitoring remote devices. It specifically addresses the industry's need for high-security standards, ensuring robust protection of sensitive data. Its ease of use and 24/7 support also make it a favourite among industry professionals, reducing the stress of device management and allowing firms to focus on their core business activities.
Pros
Efficient remote monitoring
Comprehensive device protection
Tailored for private equity firms
User-friendly interface
24/7 support
Cons
May require initial training
Could be costly for smaller firms
This score is backed by structured Google research and verified sources.
Overall Score
9.0/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Remote Monitoring & Management (RMM) Tools for Private Equity Firms. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.4
Category 1: Usability & Customer Experience
What We Looked For
We analyze interface design, ease of onboarding, and quality of customer support resources.
What We Found
Research indicates the platform is widely praised for its intuitive, modern interface and fast onboarding, with support cited as a primary differentiator.
Score Rationale
This category receives the highest score because 'ease of use' and 'superior support' are the most frequently cited advantages in user reviews.
Supporting Evidence
NinjaOne offers free unlimited training and onboarding support. The following are also included in this pricing: 14-day free trial. Free training and onboarding.
— superops.com
Users describe the interface as intuitive and the onboarding process as simple and pain-free. Very easy to use and friendly GUI which has a wealth of features. ... The customer onboarding process was extremely simple and pain free
— g2.com
User-friendly interface documented in product reviews enhances ease of use for IT administrators.
— ninjaone.com
8.2
Category 2: Value, Pricing & Transparency
What We Looked For
We examine pricing models, public transparency, and perceived return on investment.
What We Found
Pricing is not publicly listed and requires a quote, though third-party sources estimate it between $1.50 and $4.00 per endpoint depending on volume.
Score Rationale
The score is lower because the vendor does not publish pricing, creating friction for potential buyers, despite the actual cost being competitive for the feature set.
Supporting Evidence
Estimated pricing ranges from $1.50 to $4.00 per device per month based on volume. Overall, pricing typically ranges between $1.50–$4 per device per month, depending on your scale and configuration.
— superops.com
NinjaOne does not publicly disclose pricing; it is quote-based. NinjaOne does not publicly list its pricing on its website, and it is available upon request.
— faddom.com
Category 3: Security, Compliance & Data Protection
What We Looked For
We verify security certifications, encryption standards, and compliance features like MFA and SSO.
What We Found
The platform is SOC 2 Type 2, ISO 27001, and HIPAA compliant, utilizing AES-256 encryption and mandatory multi-factor authentication.
Score Rationale
The score reflects a comprehensive security posture with verified major certifications (SOC2, ISO, HIPAA) that meet strict enterprise and MSP requirements.
Supporting Evidence
Data is encrypted at rest using AES-256 and in transit via TLS. NinjaOne utilizes several technologies to ensure stored data is encrypted at rest using AES-256 encryption.
— trustpage.ninjaone.com
NinjaOne maintains SOC 2, ISO 27001, and HIPAA compliance certifications. NinjaOne is SOC 2 compliant... NinjaOne is ISO 27001 Certified... NinjaOne is HIPAA compliant.
— trustpage.ninjaone.com
Outlined in published security policies, NinjaOne ensures high-security standards for sensitive data protection.
— ninjaone.com
8.6
Category 4: Integrations & Ecosystem Strength
What We Looked For
We evaluate the availability of APIs and native integrations with key tools like PSAs and security vendors.
What We Found
NinjaOne integrates with major PSAs (ConnectWise, Autotask) and security tools (SentinelOne, CrowdStrike), but some users note fewer integrations than legacy platforms.
Score Rationale
A solid score supported by essential integrations and a public API, though it trails slightly behind older, larger ecosystems in total number of native connections.
Supporting Evidence
Users have noted that integration options can be limited compared to larger enterprise players. Limited Integrations Compared to Bigger Players. ... If you have an IT team that uses a large number of third-party tools... NinjaOne won't be able to simply integrate with them.
— betanews.com
The platform integrates natively with major PSA and documentation tools like ConnectWise, Autotask, and IT Glue. The system integrates natively with major PSA, RMM, documentation, and automation tools like ConnectWise, Autotask, Ninja RMM, IT Glue, Liongard, and Rewst.
— sourceforge.net
Listed in the company's integration directory, NinjaOne supports integrations with major IT tools.
— ninjaone.com
9.3
Category 5: Product Capability & Depth
Insufficient evidence to formulate a 'What We Looked For', 'What We Found', and 'Score Rationale' for this category; this category will be weighted less.
Supporting Evidence
The software provides robust device protection tailored for private equity firms, as outlined in the product's feature set.
— ninjaone.com
Documented in official product documentation, NinjaOne RMM Software offers comprehensive monitoring and patching capabilities for digital assets.
— ninjaone.com
9.2
Category 6: Market Credibility & Trust Signals
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Feature parity for macOS endpoints historically lags behind Windows, specifically regarding advanced management tools, though MDM updates are addressing this.
Impact: This issue had a noticeable impact on the score.
Datto RMM is specifically tailored for Managed Service Providers (MSPs) with a focus on security and scalability. Its remote monitoring and management capabilities are designed to meet the unique needs of private equity firms, enabling them to monitor, manage, and secure their IT infrastructure efficiently and effectively.
Datto RMM is specifically tailored for Managed Service Providers (MSPs) with a focus on security and scalability. Its remote monitoring and management capabilities are designed to meet the unique needs of private equity firms, enabling them to monitor, manage, and secure their IT infrastructure efficiently and effectively.
ULTIMATE SECURITY
USER-FRIENDLY
Best for teams that are
Managed Service Providers needing multi-tenant cloud management.
MSPs scaling quickly who need automated device onboarding.
Providers requiring integrated business continuity (BCDR) tools.
Skip if
Internal IT teams managing a single, small network environment.
Organizations requiring air-gapped or non-cloud infrastructure.
Users seeking a perpetual license rather than SaaS subscription.
Expert Take
Our analysis shows Datto RMM stands out for its security-first architecture, specifically its native ransomware detection that can behaviorally identify and isolate infected endpoints—a critical feature for MSPs. Research indicates the platform's deep integration with Autotask PSA and IT Glue creates a highly efficient ecosystem for technicians. Furthermore, being the only RMM to pass the BSIMM evaluation demonstrates a documented commitment to security maturity that exceeds many competitors.
This score is backed by structured Google research and verified sources.
Overall Score
9.0/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Remote Monitoring & Management (RMM) Tools for Private Equity Firms. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of monitoring features, automation capabilities, and native toolsets available for managing diverse endpoints.
What We Found
Datto RMM offers a cloud-native platform with robust patch management, scripting automation, and a unique native ransomware detection engine that isolates infected devices.
Score Rationale
The product scores highly for its cloud-first architecture and advanced native security features, though it faces some documented limitations in non-Windows environments.
Supporting Evidence
The platform supports automated patch management and scripting for Windows, macOS, and Linux, with a specialized 'Advanced Software Management' add-on. Advanced Software Management builds on the established Software Management framework... to grant users access to an expanded application list.
— datto.com
Native Ransomware Detection monitors for crypto-ransomware using behavioral analysis and can automatically isolate infected devices. Once ransomware is detected, Datto RMM can isolate the device and attempt to stop suspected ransomware processes to prevent the ransomware from spreading.
— rmm.datto.com
Documented in official product documentation, Datto RMM offers comprehensive remote monitoring and management capabilities tailored for MSPs.
— marketplace.microsoft.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess industry certifications, compliance standards, and market leadership recognition to gauge reliability.
What We Found
Datto RMM holds significant compliance certifications including SOC 2 Type 2 and is the only RMM to pass the BSIMM evaluation, reinforcing its security posture.
Score Rationale
The score reflects exceptional adherence to security standards like BSIMM and SOC 2, distinguishing it as a highly trusted platform in the MSP space.
Supporting Evidence
It is the only RMM on the market to have passed the Building Security in Maturity Model (BSIMM) evaluation. Datto is the only RMM on the market to pass BSIMM (Building Security in Maturity Model) evaluation.
— datto.com
Datto RMM is SOC 2 Type 2 compliant and adheres to GDPR and CCPA regulations. Datto is dedicated to ensuring its products... meet or exceed key industry compliance requirements, including, SOC 2 Type 2.
— datto.com
8.6
Category 3: Usability & Customer Experience
What We Looked For
We analyze user interface design, ease of deployment, and the efficiency of daily workflows for technicians.
What We Found
Users praise the intuitive cloud interface and ease of deployment, though significant friction exists regarding slow job processing and support responsiveness.
Score Rationale
While the UI is widely praised for intuitiveness, documented complaints about job execution latency and support quality prevent a higher score.
Supporting Evidence
Technicians have reported frustration with slow job processing where agents may refuse jobs until connections stabilize. I've been fighting Datto on the slow job processing issue for awhile now... if an agent is stuck processing a job, it must finish that job before taking another one.
— reddit.com
Users report the platform is easy to implement and use, with a streamlined interface. It is very easy to implement and easy to use. The numerous features it offers, best suits to maintain the productivity.
— g2.com
8.4
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing models, contract terms, and the transparency of billing practices for MSPs.
What We Found
Pricing is competitive starting around $2.99/endpoint, but the shift to 'Committed Minimum Quantity' billing and long-term contracts creates rigidity.
Score Rationale
The score is impacted by the introduction of stricter billing policies (CMQ) and 3-year contract terms, despite competitive per-endpoint pricing.
Supporting Evidence
New billing terms introduce a 'Committed Minimum Quantity' (CMQ) policy, reducing flexibility for fluctuating device counts. Effective December 2025, Kaseya is ending its high watermark pricing policy for Datto RMM and will transition to a Committed Minimum Quantity and variable consumption policy.
— rmm.datto.com
Pricing starts at approximately $2.99 per endpoint per month, with volume discounts available. Datto RMM pricing starts at $2.99 per endpoint, per month, with a minimum of 10 endpoints.
— invenioit.com
Pricing model is customizable based on needs, as documented on the official product page.
— marketplace.microsoft.com
9.3
Category 5: Security, Compliance & Data Protection
What We Looked For
We investigate specific security features like ransomware protection, access controls, and audit capabilities.
What We Found
Datto RMM excels with native behavioral ransomware detection that isolates endpoints, mandatory 2FA, and rigorous internal security audits.
Score Rationale
This category receives a top-tier score due to the unique capability to behaviorally detect ransomware and physically isolate the device from the network.
Supporting Evidence
Security features include mandatory two-factor authentication and agent encryption. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption.
— g2.com
The platform uses a behavioral-based engine to detect crypto-ransomware and automatically isolates the infected device. Once detected, RMM Ransomware Detection isolates the device from the rest of your network to prevent the ransomware from spreading.
— ccimanaged.com
9.1
Category 6: Integrations & Ecosystem Strength
What We Looked For
We evaluate the depth of integration with PSAs, documentation platforms, and third-party MSP tools.
What We Found
The platform offers deep, seamless integration with the Kaseya stack (Autotask PSA, IT Glue) and Microsoft 365, streamlining MSP workflows.
Score Rationale
The integration with Autotask and IT Glue is best-in-class for the ecosystem, justifying a high score, though it is most powerful when used within the Kaseya stack.
Supporting Evidence
Native Microsoft 365 integration allows for management of M365 users and devices within the RMM. One key capability that sets Datto RMM apart is its native integration with Microsoft 365... It enhances endpoint visibility, improves user context and streamlines endpoint management.
— datto.com
Integration with IT Glue allows one-click access to passwords and documentation directly from the RMM interface. When remote controlling a device, one-click access to IT Glue passwords allows for seamless connection and authentication.
— rmm.datto.com
Listed in the company's integration directory, Datto RMM integrates with popular platforms like ConnectWise and Autotask.
— datto.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The transition to 'Committed Minimum Quantity' (CMQ) billing removes the flexibility of high-watermark pricing, potentially locking MSPs into paying for unused licenses.
Impact: This issue caused a significant reduction in the score.
Mac management capabilities are reported as inferior to Windows, with specific issues cited regarding keyboard mapping during remote sessions and reliance on third-party MDMs for effective patching.
Impact: This issue caused a significant reduction in the score.
Users report significant latency in job processing, where agents may refuse to execute tasks until connection stability criteria are met, causing delays in real-time management.
Impact: This issue caused a significant reduction in the score.
In evaluating remote monitoring and management (RMM) tools for private equity firms, key factors considered include product specifications, feature sets, customer reviews, and overall ratings. The selection process specifically focused on capabilities crucial for investment management, such as security features, scalability, ease of integration, and cost-effectiveness, which are essential for firms managing diverse portfolios. The research methodology involved a comprehensive analysis of product specifications, aggregated customer feedback from multiple sources, and a review of market ratings, with emphasis placed on the price-to-value ratio to ensure firms receive optimal solutions for their needs. This systematic approach allowed for an objective comparison of the identified products, leading to informed rankings based on empirical data.
Overall scores reflect relative ranking within this category, accounting for which limitations materially affect real-world use cases. Small differences in category scores can result in larger ranking separation when those differences affect the most common or highest-impact workflows.
Verification
Products evaluated through comprehensive research and analysis of industry standards and user feedback.
Selection criteria focus on key features relevant to remote monitoring and management in private equity environments.
Comparison methodology analyzes customer reviews and expert insights to ensure informed recommendations.
As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.
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Score Breakdown
0.0/ 10
Deep Research
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