SaaS companies face unique backup challenges when protecting distributed cloud workloads, customer data repositories, and compliance-sensitive information that can't afford extended downtime during security incidents or system failures. SpinBackup addresses the most critical pain point with a documented 2-hour ransomware recovery SLA, meaning compromised customer databases or core application data can be restored before business operations suffer material impact. If your organization handles regulated data requiring government-grade security controls, then Druva's FedRAMP Moderate Authorization and air-gapped immutable backups provide the necessary compliance framework, though users often struggle with interpreting credit usage reports that directly impact cost management. Quest Enterprise focuses on hybrid environments where SaaS companies maintain both cloud and on-premises infrastructure, offering FIPS 140-2 certification and up to 93% storage reduction—critical when backup costs threaten to exceed primary infrastructure spending. Acronis delivers comprehensive endpoint protection through Microsoft Intune integration, enabling unified management of employee devices that access sensitive SaaS environments, though billing complexity around deleted user storage has created unexpected cost overruns for growing teams. For organizations prioritizing security monitoring beyond traditional backup, Spanning includes integrated Dark Web Monitoring to detect if customer credentials appear in breach databases, though support quality concerns have emerged following its Kaseya acquisition.SaaS companies face unique backup challenges when protecting distributed cloud workloads, customer data repositories, and compliance-sensitive information that can't afford extended downtime during security incidents or system failures.SaaS companies face unique backup challenges when protecting distributed cloud workloads, customer data repositories, and compliance-sensitive information that can't afford extended downtime during security incidents or system failures. SpinBackup addresses the most critical pain point with a documented 2-hour ransomware recovery SLA, meaning compromised customer databases or core application data can be restored before business operations suffer material impact. If your organization handles regulated data requiring government-grade security controls, then Druva's FedRAMP Moderate Authorization and air-gapped immutable backups provide the necessary compliance framework, though users often struggle with interpreting credit usage reports that directly impact cost management. Quest Enterprise focuses on hybrid environments where SaaS companies maintain both cloud and on-premises infrastructure, offering FIPS 140-2 certification and up to 93% storage reduction—critical when backup costs threaten to exceed primary infrastructure spending. Acronis delivers comprehensive endpoint protection through Microsoft Intune integration, enabling unified management of employee devices that access sensitive SaaS environments, though billing complexity around deleted user storage has created unexpected cost overruns for growing teams. For organizations prioritizing security monitoring beyond traditional backup, Spanning includes integrated Dark Web Monitoring to detect if customer credentials appear in breach databases, though support quality concerns have emerged following its Kaseya acquisition. Dynamics 365 provides financially-backed uptime guarantees suitable for mission-critical customer-facing applications, but the 48-hour provisioning delay means newly deployed services remain vulnerable during initial rollout periods. The optimal choice depends on whether your primary concern centers on recovery speed, regulatory compliance requirements, or comprehensive threat detection capabilities.
Druva provides a comprehensive SaaS backup and disaster recovery solution that is specifically designed for the needs of SaaS companies. It not only offers robust data protection with features like cloud storage and ransomware protection, but also ensures compliance without the need for any hardware, making it ideal for SaaS companies that operate largely in the digital space.
Druva provides a comprehensive SaaS backup and disaster recovery solution that is specifically designed for the needs of SaaS companies. It not only offers robust data protection with features like cloud storage and ransomware protection, but also ensures compliance without the need for any hardware, making it ideal for SaaS companies that operate largely in the digital space.
CLOUD FORTRESS
COMPLIANCE CHAMPION
Best for teams that are
Cloud-first enterprises wanting a 100% SaaS solution without hardware management
Large organizations needing scalable protection for multi-petabyte datasets
Teams needing unified protection across endpoints, SaaS apps, and cloud workloads
Skip if
Organizations requiring on-premises backup infrastructure or local copies
Small businesses with simple needs or very limited budgets
Sites with low bandwidth unable to support direct-to-cloud backup
Expert Take
Our analysis shows Druva excels by combining a truly cloud-native, agentless architecture with enterprise-grade security credentials like FedRAMP authorization. Research indicates their global deduplication technology significantly reduces storage overhead, while their air-gapped, immutable backups provide a critical defense against ransomware. Based on documented features, it is a top-tier choice for regulated industries requiring robust compliance and security integration.
Pros
100% agentless SaaS architecture
FedRAMP and HIPAA compliant
Global source-side deduplication
Strong SIEM/SOAR integrations
Air-gapped immutable backups
Cons
High cost for long retention
Restore speed limited by APIs
Reporting features can be complex
No browser favorites backup
Storage costs for 'Data Lock'
This score is backed by structured Google research and verified sources.
Overall Score
9.9/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Backup & Disaster Recovery for IT for SaaS Companies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.0
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of supported SaaS workloads, backup granularity, and architectural efficiency for enterprise-grade data protection.
What We Found
Druva provides a 100% agentless, cloud-native platform supporting Microsoft 365, Google Workspace, Salesforce, and Slack with global source-side deduplication.
Score Rationale
The score reflects its comprehensive support for major SaaS apps and advanced deduplication technology, though minor feature gaps like browser favorites backup prevent a perfect score.
Supporting Evidence
Architecture is 100% SaaS and agentless, requiring no hardware or software installation. Deploy in minutes with a 100% SaaS platform offering air-gapped, immutable backups, zero infrastructure overhead.
— druva.com
Utilizes global source-side deduplication to minimize bandwidth and storage consumption. Through our cutting-edge technology, we can take your ever-growing and changing source files and turn 10 TB into 2 TB.
— druva.com
Supports Microsoft 365 (Exchange, OneDrive, SharePoint, Teams), Google Workspace, Salesforce, and Slack from a single platform. Comprehensive data protection for multiple SaaS applications – including Microsoft 365, Salesforce, Google Workspace and more – from a single platform.
— druva.com
Ensures compliance without the need for hardware, as outlined in the product's compliance assurance features.
— druva.com
Documented in official product documentation, Druva offers robust data protection with cloud storage and ransomware protection.
— druva.com
9.3
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess market presence, customer adoption rates among large enterprises, and recognition from major industry analysts.
What We Found
Druva is a dominant player trusted by 7,500 customers including 75 of the Fortune 500, and consistently ranks in the Forbes Cloud 100.
Score Rationale
The score is anchored by its impressive enterprise adoption and repeated recognition in top industry lists like Forbes Cloud 100 and Gartner Peer Insights.
Supporting Evidence
Recognized as a Gartner Peer Insights Customers' Choice for Enterprise Backup and Recovery. Druva's recognition as a Customers' Choice is based on Overall Experience and User Interest and Adoption, receiving an Overall Rating of 4.8 out of 5.
— druva.com
Named to the Forbes 2024 Cloud 100 list of top private cloud companies. Druva... has been named to the Forbes 2024 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.
— druva.com
Trusted by nearly 7,500 customers, including 75 of the Fortune 500. Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva safeguards business data in an increasingly interconnected world.
— druva.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We examine the ease of deployment, management interface quality, and the responsiveness of technical support.
What We Found
Users consistently praise the ease of use and 15-minute deployment, though some report that reporting features can be difficult to interpret.
Score Rationale
High scores for deployment speed and support quality are slightly offset by user feedback regarding complex reporting tools.
Supporting Evidence
Users appreciate the single pane of glass for managing multiple workloads. Manage all of your workloads from a single pane of glass.
— druva.com
Gartner Peer Insights reviews highlight a 4.8/5 rating for Support Experience. We also received ratings for... Support Experience (4.8/5).
— druva.com
Platform allows for deployment in as little as 15 minutes with near-zero administrative burden. Deploy in 15 minutes, nearly zero admin burden.
— druva.com
Requires technical knowledge for setup, as noted in the product's documentation.
— druva.com
8.4
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze the pricing model's flexibility, transparency, and total cost of ownership compared to legacy solutions.
What We Found
Druva uses a transparent consumption-based credit model, but users frequently cite high costs for long-term retention as a drawback.
Score Rationale
While the consumption model is innovative and transparent, the recurring feedback about high costs for large datasets prevents a higher score.
Supporting Evidence
Users report that licensing costs can become expensive, particularly for data kept forever. The biggest downside to Druva is the license model. The costs are directly related to how much data you are backing up, which for a company that keeps data forever can become expensive quickly.
— g2.com
Pricing is based on a consumption model using 'Druva credits' for storage consumed after deduplication. Druva utilizes a consumption-based pricing model that is measured in terms of Druva credits thereby allowing you to pay only for the storage that is consumed.
— help.druva.com
Category 5: Security, Compliance & Data Protection
What We Looked For
We evaluate the product's adherence to strict regulatory standards and its ability to secure data against ransomware.
What We Found
Druva stands out with FedRAMP Moderate Authorization, HIPAA compliance, and air-gapped immutable backups that effectively counter ransomware.
Score Rationale
This is a class-leading score due to the rare combination of FedRAMP authorization and comprehensive air-gapped security features.
Supporting Evidence
Includes built-in anomaly detection and 24x7 Managed Data Detection and Response. Includes anomaly detection, rollback, quarantine, and 24x7 AI-driven Managed Data Detection and Response (MDDR).
— druva.com
Provides air-gapped, immutable backups to ensure data cannot be altered by ransomware. Secure by design, Druva provides air-gapped storage, encryption, access control, and data immutability to deliver always-on data protection.
— druva.com
Maintains FedRAMP Moderate Authorization, HIPAA compliance, and SOC 2 Type II certification. Druva is certified for or compliant with important regulations and frameworks such as SOC 2 type II, HIPAA, FIPS 140-2 and FedRAMP ATO.
— druva.com
Ransomware protection features are highlighted in the product's security capabilities.
— druva.com
SOC 2 compliance outlined in published security documentation.
— druva.com
8.8
Category 6: Integrations & Ecosystem Strength
What We Looked For
We look for the depth of integration with security operations tools (SIEM/SOAR) and identity management platforms.
What We Found
The platform offers robust, pre-built integrations with major security tools like Splunk, Palo Alto Networks, and ServiceNow for automated incident response.
Score Rationale
Strong score reflects the capability to integrate backup data directly into security workflows, enhancing the overall value beyond just storage.
Supporting Evidence
Supports Single Sign-On (SSO) integrations with Okta and Microsoft Entra ID. Via single-sign-on (SSO), centralize user authentication, manage user provisioning, and enforce multi-factor authentication (MFA).
— druva.com
ServiceNow integration allows for automated incident creation based on Druva access events. Creates and updates incidents within ServiceNow based on Druva's access events.
— druva.com
Integrates with Splunk, Palo Alto Networks, and Sumo Logic to feed backup telemetry into security operations. Druva... announced new and enhanced integrations with Palo Alto Networks, Splunk, and Sumo Logic to incorporate backup data telemetry directly into security operations tools.
— druva.com
Listed in the company's integration directory, Druva supports native integrations with major SaaS platforms.
— druva.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Users have noted that the reporting capabilities can be limited or difficult to interpret, specifically regarding credit usage.
Impact: This issue had a noticeable impact on the score.
Acronis Cloud Backup is designed to provide robust data protection for SaaS companies. It offers a centralized cyber protection solution to manage endpoint protection, backup, disaster recovery, and system administration tasks. Its integration and automation capabilities make it an ideal choice for IT professionals in SaaS companies who need to ensure data safety and quick recovery in case of disasters.
Acronis Cloud Backup is designed to provide robust data protection for SaaS companies. It offers a centralized cyber protection solution to manage endpoint protection, backup, disaster recovery, and system administration tasks. Its integration and automation capabilities make it an ideal choice for IT professionals in SaaS companies who need to ensure data safety and quick recovery in case of disasters.
RANSOMWARE SHIELD
ENDPOINT PROTECTOR
Best for teams that are
Managed Service Providers (MSPs) looking for a unified platform for clients
Businesses wanting an all-in-one solution combining backup and cybersecurity
Organizations with hybrid environments of on-prem servers and cloud workloads
Skip if
Enterprises wanting a dedicated backup tool without bundled security features
Users preferring simple flat-rate storage pricing over per-device licensing
Organizations needing a purely SaaS-focused tool with a simple interface
Expert Take
Our analysis shows Acronis Cyber Protect Cloud uniquely converges backup, disaster recovery, and advanced cybersecurity into a single agent, eliminating the need for multiple vendors. Research indicates it achieves perfect protection rates in independent AV-TEST evaluations, neutralizing 100% of threats. Its support for agentless backups across diverse environments like Proxmox and Azure, combined with deep MSP tool integrations, makes it a powerhouse for service providers looking to streamline operations.
Pros
Unified backup, DR, and cybersecurity platform
Agentless backup for Azure, Proxmox, Nutanix
Perfect scores in AV-TEST security evaluations
Extensive MSP integrations (ConnectWise, Kaseya)
Compliance with HIPAA, GDPR, SOC 2
Cons
Support response times can be slow
Interface can be laggy or slow
Pricing perceived as expensive vs basic tools
Billing structure can be complex
Steep learning curve for new users
This score is backed by structured Google research and verified sources.
Overall Score
9.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Backup & Disaster Recovery for IT for SaaS Companies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.2
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of backup features, disaster recovery options, and the integration of management tools tailored for complex IT environments.
What We Found
Acronis delivers a unified platform combining backup, disaster recovery, and endpoint management, featuring agentless support for Azure, Proxmox, and Nutanix.
Score Rationale
The score is high due to its unique convergence of backup and cybersecurity in a single agent, though complexity can be a barrier for smaller users.
Supporting Evidence
Includes AI-based behavioral detection for advanced threat prevention and ransomware protection. It uses AI-based behavioral detection for advanced threat prevention, ensuring real-time protection against ransomware
— cynet.com
Supports agentless backup for virtualization platforms including Azure, Proxmox VE, and Nutanix AHV. Acronis solves these issues with an agentless, scalable and secure approach that safeguards Proxmox VE virtual machines and LXC containers from a single console.
— acronis.com
Integrates backup, disaster recovery, cybersecurity, and endpoint management into a single solution. Acronis Cyber Protect Cloud is a service platform for Managed Service Providers (MSPs) that integrates backup, disaster recovery, cybersecurity, and endpoint management into a single solution.
— cynet.com
Documented in official product documentation, Acronis Cloud Backup offers centralized management for backup, disaster recovery, and endpoint protection.
— acronis.com
9.5
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for independent industry certifications, third-party testing results, and recognition from major analyst firms.
What We Found
Acronis holds top-tier certifications like ISO 27001 and SOC 2, achieved perfect scores in AV-TEST evaluations, and is named a Leader in IDC MarketScape.
Score Rationale
The product achieves near-perfect credibility scores due to consistent validation from major independent testing bodies and analyst firms.
Supporting Evidence
Maintains extensive compliance certifications including ISO 27001, SOC 2, HIPAA, and GDPR. ISO/IEC 27000 series; ISO 9001; SOC 2; PCI DSS; IEC 62443-4-1; IT-Grundschutz; Cyber Essentials Plus... HIPAA; PHIPA; HDS
— acronis.com
Named a Leader in the IDC MarketScape: Worldwide Cyber-Recovery 2025 Vendor Assessment. Acronis has been named as a Leader in the IDC MarketScape: Worldwide Cyber-Recovery 2025 Vendor Assessment
— acronis.com
Achieved AV-TEST 'Top Product' certification with 100% threat neutralization in recent tests. Acronis Cyber Protect Cloud excelled by neutralizing 100% of threats in the test... earning the top score across all categories.
— acronis.com
8.2
Category 3: Usability & Customer Experience
What We Looked For
We assess the ease of management, interface responsiveness, and the quality of technical support services.
What We Found
While users value the unified console, significant complaints exist regarding slow interface performance and unresponsive customer support.
Score Rationale
The score is impacted by documented user frustration with interface lag and support delays, despite the convenience of a single-pane-of-glass design.
Supporting Evidence
Customer support is frequently cited as slow or unresponsive during critical issues. Support during all this was extremely slow and could sometimes take a week or more for even a reply.
— reddit.com
Users report slow performance and lag within the management interface. Users experience slow performance with Acronis Cyber Protect Cloud, particularly in the interface for new users.
— g2.com
Users value the ease of use and streamlined management in a single console. Users value the ease of use with Acronis Cyber Protect Cloud, enjoying streamlined management in a single console.
— g2.com
Some users report a complex interface, which is noted in user feedback on third-party review sites.
— pcmag.com
24/7 customer support is available, as documented on the official support page.
— support.acronis.com
8.0
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate pricing models, cost competitiveness against standalone tools, and billing transparency.
What We Found
Acronis offers flexible per-workload or per-GB pricing but is often viewed as expensive, with some users reporting complex billing and unexpected charges.
Score Rationale
The score reflects the premium nature of the product and user reports of billing complexity, which can be a friction point compared to simpler solutions.
Supporting Evidence
Reports of billing issues related to 'orphaned' storage charges. However, if you have a Microsoft 365 backup that no longer has an assigned seat to it, that archive now becomes orphaned and billable.
— care.acronis.com
Users find the pricing structure expensive compared to basic backup solutions. Users find the pricing structure to be expensive compared to other basic backup solutions on the market.
— g2.com
Offers flexible pricing models including per-workload and per-GB options. Alternatively, license based on the number of devices/workloads protected or the total amount of data protected in GB.
— acronis.com
Pricing can be high for larger organizations due to the per-workstation model.
— pcmag.com
9.1
Category 5: Integrations & Ecosystem Strength
What We Looked For
We look for native integrations with MSP tools (RMM, PSA) and broad platform support for automated workflows.
What We Found
Acronis offers deep, native integrations with major MSP platforms like ConnectWise, Datto, and Kaseya, facilitating automated billing and provisioning.
Score Rationale
The extensive library of native integrations for MSP workflows justifies a score above 9.0, as it significantly reduces administrative overhead.
Supporting Evidence
Supports API-based agentless protection for Nutanix AHV. The appliance communicates with AHV via the Nutanix backup API to back up Windows and Linux VMs seamlessly.
— 4sight.cloud
Integration with Microsoft Intune allows for unified endpoint management. Deliver all-in-one cyber protection to Microsoft Intune managed workstations easily across your customers.
— solutions.acronis.com
Native integrations with ConnectWise, Autotask, Kaseya, and HaloPSA for automated provisioning. Deliver services instantly using native integrations with ConnectWise (Automate, Manage, Control), Atera, Autotask, Kaseya...
— acronis.com
9.4
Category 6: Security, Compliance & Data Protection
What We Looked For
We examine advanced security features like ransomware protection, immutable storage, and regulatory compliance tools.
What We Found
The platform excels with integrated XDR, immutable storage options, and AI-driven malware protection that replaces standalone security tools.
Score Rationale
This category scores exceptionally high because the product natively integrates top-tier cybersecurity features that typically require separate vendors.
Supporting Evidence
Achieved 100% detection accuracy in SE Labs Advanced Security Test. Acronis XDR, earned SE Labs' highest AAA certification... achieving 100% Detection Accuracy
— acronis.com
Provides immutable storage capabilities to prevent ransomware from deleting backups. Ensure backups cannot be encrypted or deleted by a ransomware attack or malicious users through immutable storage
— acronis.com
Includes integrated XDR and AI-based anti-malware that can replace dedicated antivirus. The XDR add-on extends endpoint protection with full-stack anti-malware to prevent a wider scope of threats
— acronis.com
SOC 2 compliance is outlined in published security documentation.
— acronis.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Billing complexity issues, specifically regarding 'orphaned' storage charges for deleted users, have been documented.
Impact: This issue caused a significant reduction in the score.
SpinBackup is a premium SaaS data backup and recovery solution specifically designed for SaaS companies. Its robust features, including ransomware protection, 99.9% recovery rate, automated backups, and around-the-clock support, address the critical needs of data integrity and security in the SaaS industry.
SpinBackup is a premium SaaS data backup and recovery solution specifically designed for SaaS companies. Its robust features, including ransomware protection, 99.9% recovery rate, automated backups, and around-the-clock support, address the critical needs of data integrity and security in the SaaS industry.
DATA INTEGRITY FOCUS
SCALABILITY PRO
Best for teams that are
Mid-market to enterprise organizations prioritizing ransomware detection
Security teams needing visibility into risky SaaS apps and browser extensions
Companies using Google Workspace or M365 needing fast recovery SLAs
Skip if
Small businesses with very tight budgets as it can be pricier than basic tools
Organizations needing backup for physical servers or on-premise infrastructure
Users wanting a simple backup tool without active security monitoring features
Expert Take
Our analysis shows SpinBackup stands out for its aggressive 2-hour ransomware recovery SLA, a feature rarely guaranteed in standard backup contracts. Research indicates it successfully bridges the gap between simple backup and active security by integrating AI-driven ransomware detection directly into the recovery workflow. Based on documented features, the ability to granularly restore items across Google Workspace, M365, Salesforce, and Slack from a single pane of glass makes it a robust choice for mid-market enterprises.
Pros
2-hour ransomware recovery SLA
Automated 1x-3x daily backups
SOC 2 Type II & HIPAA compliant
Granular recovery for files/emails
Integrates with Jira, Splunk, ServiceNow
Cons
Storage limited to 30GB/user (Standard)
Minimum annual subscription $1,080
No 'unlimited' storage on basic plans
Some reports of slow support
Interface friction for complex tasks
This score is backed by structured Google research and verified sources.
Overall Score
9.7/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Backup & Disaster Recovery for IT for SaaS Companies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate backup frequency, granularity of recovery, and breadth of supported SaaS platforms for this niche.
What We Found
SpinBackup delivers automated 1x to 3x daily backups across Google Workspace, Microsoft 365, Salesforce, and Slack, featuring granular recovery options that allow restoration of individual files, emails, or entire accounts.
Score Rationale
The score is high due to its comprehensive multi-platform support and granular recovery features, though it stops short of a perfect score as some advanced archival features are add-ons.
Supporting Evidence
Coverage extends to major SaaS platforms including Google Workspace, Microsoft 365, Salesforce, and Slack. SpinBackup supports large enterprises to small businesses that utilize Google Workspace™, Microsoft 365, Salesforce, and Slack.
— spin.ai
The platform supports granular recovery for specific items like emails and files rather than just full account restores. Users can easily restore individual files, emails, or entire accounts, providing flexibility and precision in data recovery.
— spin.ai
Automated daily backups occur 1x to 3x per day depending on the plan configuration. Automated daily data backup; 99.9% SLA on data restoration... Backup Frequency (1x or 3x/day)
— spin.ai
Ransomware protection features outlined in the product's security documentation.
— spin.ai
Documented 99.9% recovery rate in official product documentation, ensuring high data integrity.
— spin.ai
9.1
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess security certifications, compliance standards, and industry partnerships relevant to enterprise data protection.
What We Found
SpinBackup demonstrates strong market credibility with SOC 2 Type II certification, GDPR/HIPAA compliance, and status as both a Google Partner and Amazon Advanced Technology Partner.
Score Rationale
The presence of major compliance certifications (SOC 2, HIPAA) and strategic partnerships with Google and Amazon justifies a score above 9.0.
Supporting Evidence
Over 1 million business users rely on Spin.AI for SaaS data protection. 1,000,000+ Business Users Trust Spin.AI to Protect Their SaaS Environment.
— spin.ai
The company is an authorized Google Partner and Amazon Advanced Technology Partner. Spinbackup is an authorized Google Partner featured on the G Suite Marketplace, and an Advanced Technology Partner of Amazon.
— growjo.com
SpinBackup maintains SOC 2 Type II certification and compliance with GDPR and HIPAA. SOC 2 audited; EU Privacy Shield & GDPR Compliant
— spin.ai
Referenced by TechCrunch for its innovative approach to SaaS data protection.
— techcrunch.com
8.7
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding interface design, ease of setup, and support responsiveness.
What We Found
Users consistently praise the platform for its ease of use and intuitive interface, though some recent reviews cite occasional support delays and interface design friction in complex tasks.
Score Rationale
While generally rated highly for ease of use, the score is anchored at 8.7 due to documented user reports of interface friction and occasional support slowness.
Supporting Evidence
There are mixed reports on support, with some users citing slow response times. Some users express frustration regarding customer support, with reports of slow response times and unresolved issues.
— chooslytics.com
Some users have noted the interface can be non-intuitive for certain complex tasks. I didn't find the user interface all that intuitive and it has taken me a while to really feel at home with it.
— g2.com
Users report the interface is intuitive and setup is quick. The interface is intuitive, and setting up backups for our entire domain was quick and easy.
— g2.com
24/7 support and 2-hour SLA documented in the company's service policies.
— spin.ai
8.2
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing structures, storage limits, and entry barriers for small to mid-sized businesses.
What We Found
Pricing is transparent at $3/user/month, but the 30GB storage limit per license and a high minimum annual subscription barrier reduce accessibility for smaller teams.
Score Rationale
The score is penalized to 8.2 because of the $1,080 minimum annual subscription and the 30GB storage cap, which contrasts with 'unlimited' offers from some competitors.
Supporting Evidence
Storage is limited to 30GB per license for the standard plan, not unlimited. 30GB per license.
— spin.ai
There is a minimum annual subscription requirement of $1,080. *Minimum Subscription $1,080/year.
— spin.ai
The standard backup plan costs $3 per user per month. $3usd user / month... Backup Frequency (1x/day)
— spin.ai
We investigate specific ransomware defense mechanisms, recovery SLAs, and encryption standards.
What We Found
SpinBackup distinguishes itself with a 2-hour ransomware recovery SLA and AI-driven detection that automatically stops attacks, exceeding standard backup capabilities.
Score Rationale
This category scores very high (9.4) because the documented 2-hour recovery SLA is a market-leading commitment that directly addresses the critical downtime pain point.
Supporting Evidence
Data is encrypted in transit and at rest using 256-bit AES. We provide a layered approach to encryption, using 256-bit AES to protect data security during electronic transmission and storage.
— spin.ai
The system uses AI to detect and stop ransomware attacks in real-time. Spin.AI's RDR solution can detect ransomware in the cloud... block the source of the attack... and initiate the automated granular recovery.
— spin.ai
SpinBackup offers a 2-hour ransomware recovery Service Level Agreement (SLA). You'll not only get a 99.99% recovery success rate, but a 2-hour recovery SLA as part of our dedicated ransomware protection module.
— spin.ai
SOC 2 compliance outlined in published security documentation.
— spin.ai
8.8
Category 6: Integrations & Ecosystem Strength
What We Looked For
We look for API availability and pre-built integrations with key enterprise IT and security tools.
What We Found
The platform integrates with major IT operations tools like Jira, ServiceNow, and Splunk, and offers a public API for custom workflows, supporting broader ecosystem connectivity.
Score Rationale
A solid 8.8 reflects the presence of essential enterprise integrations and a public API, though the list of pre-built integrations is focused primarily on security and ticketing.
Supporting Evidence
A public API is available for custom integrations. Additionally, leverage our public API anytime to create custom integrations for your organization's unique needs.
— spin.ai
SpinOne integrates with Jira, ServiceNow, Splunk, Slack, and Teams. SpinOne also integrates with popular business apps – Jira, ServiceNow, Splunk, Slack, and Teams
— spin.ai
Listed in the Google Workspace Marketplace, indicating strong integration capabilities.
— workspace.google.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Some users report frustration with the interface design for complex tasks and occasional slow support response times.
Impact: This issue had a noticeable impact on the score.
The standard plan imposes a 30GB storage limit per license, which contradicts the 'unlimited' storage marketing found in older reviews and competitor offerings.
Impact: This issue caused a significant reduction in the score.
Quest offers a robust SaaS solution tailored for companies that require high-level enterprise backup and disaster recovery. It specifically addresses the needs of SaaS companies by ensuring the protection of enterprise systems, applications, and data, which are crucial for business continuity and service quality.
Quest offers a robust SaaS solution tailored for companies that require high-level enterprise backup and disaster recovery. It specifically addresses the needs of SaaS companies by ensuring the protection of enterprise systems, applications, and data, which are crucial for business continuity and service quality.
24/7 SUPPORT
QUICK RECOVERY
Best for teams that are
Large enterprises with complex, hybrid IT environments (physical, virtual, cloud)
Organizations heavily dependent on Active Directory needing automated recovery
Companies requiring support for legacy databases like Oracle, SAP, and DB2
Skip if
Small to mid-sized businesses (SMBs) with simple, cloud-only environments
Organizations with limited IT budgets or staff to manage complex tools
Teams wanting a lightweight, instant-setup SaaS solution
Expert Take
Our analysis shows Quest Enterprise Backup & Recovery stands out for its software-defined approach to secondary storage, allowing enterprises to achieve hardware-agnostic deduplication ratios of up to 93%. Research indicates it is particularly strong for regulated industries due to FIPS 140-2 certification and native immutability features. Based on documented capabilities, it offers exceptional depth for complex legacy and modern workloads, including Oracle and SAP, making it a robust choice for hybrid enterprise environments.
Pros
Up to 93% storage reduction via deduplication
FIPS 140-2 Level 1 certified security
Immutable backups for ransomware protection
Broad support for Oracle, SAP, and M365
Software-defined storage avoids hardware lock-in
Cons
Complex setup often requires professional services
Inconsistent technical support quality reported
Steep learning curve for new administrators
Opaque pricing requires sales engagement
Interface can feel dated compared to modern SaaS
This score is backed by structured Google research and verified sources.
Overall Score
9.4/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Backup & Disaster Recovery for IT for SaaS Companies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
Versatile protection for hybrid environments including physical, virtual, and cloud assets with broad application support.
What We Found
The suite offers comprehensive coverage for Windows, Linux, VMware, and Hyper-V, with deep application support for Oracle, SAP, HANA, and Microsoft 365, plus specialized Active Directory recovery.
Score Rationale
The score reflects the product's extensive compatibility list and enterprise-grade features, though it stops short of perfection due to the complexity of managing multiple point solutions.
Supporting Evidence
Provides a unique combination of automated AD forest recovery coupled with comprehensive data protection. Quest provides a unique combination of automated AD forest recovery coupled with comprehensive data protection
— quest.com
Simplify backup and recovery for Windows, Linux, VMware and Hyper-V systems... Get broad application support including Microsoft 365, Exchange, SQL, SharePoint, Oracle, SAP, MySQL, DB2 and more. Simplify backup and recovery for Windows, Linux, VMware and Hyper-V systems... Get broad application support including Microsoft 365, Exchange, SQL, SharePoint, Oracle, SAP, MySQL, DB2 and more.
— quest.com
Documented in official product documentation, Quest offers comprehensive data protection and disaster recovery features.
— quest.com
9.1
Category 2: Market Credibility & Trust Signals
What We Looked For
Established market presence, adoption by major enterprises, and longevity in the industry.
What We Found
Quest is a deeply established vendor claiming usage by a vast majority of top global companies, reinforcing its status as a standard for enterprise IT.
Score Rationale
The claim of serving 90% of the Fortune 500 indicates exceptional market penetration and trust among large-scale organizations.
Supporting Evidence
Over 90% of the Fortune 500 use Quest Software products. Around the globe, more than 45,000 companies including over 90% of the Fortune 500 count on Quest Software.
— quest.com
8.3
Category 3: Usability & Customer Experience
What We Looked For
Intuitive management interfaces, ease of setup, and responsive technical support.
What We Found
While powerful, the platform is described as complex to set up, often requiring professional services, and users have reported inconsistent experiences with technical support responsiveness.
Score Rationale
This score is lower than others because documented user reviews highlight significant friction in initial deployment and dissatisfaction with support timeliness.
Supporting Evidence
Some users have expressed frustration with the speed and quality of support. Support is slow to respond
— reddit.com
Users report that setup is complex and often requires assistance from Quest engineers. Setup of the software is complex and often requires assistance from Quest engineers.
— peerspot.com
Offers 24/7 customer support, ensuring assistance is available at all times.
— quest.com
8.6
Category 4: Value, Pricing & Transparency
What We Looked For
Flexible licensing models and clear ROI through storage optimization or operational efficiency.
What We Found
Quest offers flexible capacity-based or component-based licensing and a free 1TB Community Edition for QoreStor, with significant claimed storage savings via deduplication.
Score Rationale
The high potential for storage cost reduction drives the value score up, despite the lack of transparent public pricing lists.
Supporting Evidence
Licensing is available by capacity (per TB) or by component, offering flexibility. License NetVault based on capacity or by component. This option gives you incredible flexibility
— support.quest.com
QoreStor delivers storage savings of up to 93% through source-side deduplication. QoreStor's source-side data deduplication with built-in compression delivers unparalleled storage savings — up to 93%.
— quest.com
Ability to handle petabyte-scale data and optimize transfer speeds across hybrid networks.
What We Found
Software-defined storage capabilities allow for massive scalability, with protocol accelerators and high deduplication ratios enabling efficient management of large datasets.
Score Rationale
The ability to reduce storage footprints by over 90% and scale to petabytes without hardware lock-in supports a high scalability score.
Supporting Evidence
Scales to protect hundreds of Virtual Machines in a single backup job. Scale to protect hundreds of Virtual Machines in a single backup job.
— quest.com
Reduces data center and cloud backup storage requirements by up to 93%. Reduce data center and cloud backup storage requirements and costs by up to 93%
— quest.com
Listed in the company's integration directory, Quest integrates easily with existing systems.
— quest.com
9.2
Category 6: Security, Compliance & Data Protection
What We Looked For
Robust ransomware defense, immutability features, and government-grade security certifications.
What We Found
The platform excels with FIPS 140-2 Level 1 certification, immutable backup options, and anomaly detection, making it highly suitable for regulated industries.
Score Rationale
The presence of FIPS certification and native immutability features justifies a top-tier score for security-conscious enterprises.
Supporting Evidence
Offers data immutability to prevent backups from being overwritten or deleted. Offers data immutability such that backup data cannot be overwritten, changed or deleted outside of the required retention settings.
— quest.com
NetVault Crypto Module is certified for FIPS 140-2 Level 1. Address government data security requirements with NetVault Crypto Module, which is certified for FIPS 140-2 Level 1.
— quest.com
Outlined in published security documentation, Quest ensures high-level data protection and compliance.
— quest.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Multiple independent reviews mention dissatisfaction with the responsiveness and quality of technical support.
Impact: This issue caused a significant reduction in the score.
Spanning Cloud Apps provides a robust SaaS backup and recovery solution designed specifically for SaaS companies. It addresses the unique industry needs of protecting vast amounts of data and ensuring business continuity, even in case of disasters.
Spanning Cloud Apps provides a robust SaaS backup and recovery solution designed specifically for SaaS companies. It addresses the unique industry needs of protecting vast amounts of data and ensuring business continuity, even in case of disasters.
DISASTER RESILIENT
ENTERPRISE-GRADE
Best for teams that are
SMBs and mid-market companies seeking affordable, easy-to-use SaaS backup
Organizations prioritizing unlimited retention and simple licensing models
Admins who want end-users to be able to self-restore emails or files easily
Skip if
Enterprises requiring advanced ransomware protection or DLP integrations
Organizations needing local on-premises storage copies of their data
Companies needing backup for complex workloads beyond standard SaaS apps
Expert Take
Our analysis shows Spanning excels as a 'set-and-forget' compliance tool for organizations heavily invested in the Microsoft 365, Google Workspace, and Salesforce ecosystems. Research indicates its integration of Dark Web Monitoring alongside standard backup provides a unique security layer not found in many competitors. While the 'unlimited' storage claims have documented contractual limits, its robust encryption and SOC 2 Type II certification make it a strong contender for regulated industries.
Pros
Automated daily backups for M365, Google, Salesforce
Simple 'set it and forget it' setup
SOC 2 Type II and HIPAA compliant
Integrated Dark Web Monitoring feature
Granular point-in-time data restoration
Cons
Fair Use storage limit (60GB) contradicts 'unlimited' claims
Slow restore speeds reported for large datasets
No on-premise storage option (cloud-only)
Cannot exclude specific folders from backups
Support quality concerns post-Kaseya acquisition
This score is backed by structured Google research and verified sources.
Overall Score
9.4/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Backup & Disaster Recovery for IT for SaaS Companies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.8
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of automated backup features, retention flexibility, and granularity of restore options for SaaS applications.
What We Found
Spanning provides automated daily backups for Microsoft 365, Google Workspace, and Salesforce with granular point-in-time recovery, though it lacks some advanced folder exclusion controls.
Score Rationale
The product scores highly for its core automated backup and granular restore capabilities across three major platforms, but misses a 9.0+ due to documented limitations in excluding specific folders from backups.
Supporting Evidence
Users cannot exclude specific directories or file types from backups, forcing an 'all or nothing' approach for certain data sets. The system does NOT even have a way to exclude directories or file types... It's either on or off to backup GDrive.
— chriscolotti.us
The platform offers point-in-time restore capabilities, allowing users to recover data to a specific previous state. Its most praised feature is the point-in-time restore, which enables precision recovery of specific data states.
— spin.ai
Spanning delivers automated daily backups and on-demand backups for Microsoft 365, Google Workspace, and Salesforce. Spanning's SaaS backup solutions deliver industry-leading backup and restore for SaaS applications, including Google Workspace, Microsoft 365 & Salesforce.
— spanning.com
Supports automated daily backups and on-demand backups, ensuring data protection and recovery in case of data loss.
— spanning.com
Documented in official product documentation, Spanning provides comprehensive backup solutions for SaaS applications like Microsoft 365, Google Workspace, and Salesforce.
— spanning.com
9.1
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's industry standing, security certifications, and adoption rates among enterprise organizations.
What We Found
Spanning is a Kaseya company trusted by over 24,000 organizations, holding rigorous SOC 2 Type II and HIPAA compliance certifications.
Score Rationale
The score reflects strong enterprise adoption and top-tier compliance certifications, although mixed sentiment regarding the parent company Kaseya prevents a perfect score.
Supporting Evidence
Spanning has been recognized as a leader in G2's Best Software Awards. Spanning Backup has been recognized in G2's 2025 Best Software Awards for IT Management.
— spanning.com
The platform has achieved SOC 2 Type II certification and is HIPAA compliant. Spanning is SOC 2 Type II certified... Spanning's service is hosted on HIPAA-compliant datacenters.
— spanning.com
Spanning is trusted by more than 24,000 organizations globally. Spanning, a Kaseya company, is the leader in SaaS Cloud-to-Cloud Backup, proven and trusted by more than 24,000 organizations.
— g2.com
8.7
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding ease of setup, interface intuitiveness, and the quality of technical support.
What We Found
Users consistently praise the 'set it and forget it' simplicity and easy setup, though some report dissatisfaction with support responsiveness post-acquisition.
Score Rationale
While the interface and ease of use are top-tier (meriting a 9.0+), the score is adjusted downward due to documented user complaints about support quality and slow restore speeds.
Supporting Evidence
There are reports of decreased support quality following the Kaseya acquisition. Following Kaseya's acquisition, some users have expressed dissatisfaction with the quality of customer support.
— selecthub.com
Some users have reported slower restore times for large data sets. The restore was so slow that it was faster to drive to the office and reload from a local copy than to wait for the restore.
— reddit.com
Reviewers highlight the ease of use and simple setup process. Users find Spanning Backup to be easy to use, making backup and recovery straightforward for everyone.
— g2.com
Provides 24/7 customer support, ensuring assistance is available whenever needed.
— spanning.com
The platform is noted for its user-friendly interface, making it accessible for users without extensive technical expertise.
— spanning.com
8.2
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing structures, hidden costs, and the transparency of 'unlimited' storage claims.
What We Found
Pricing is competitive at approximately $48/user/year, but the 'unlimited' storage claim is contradicted by a 'Fair Use' policy limit of 60GB per license in the fine print.
Score Rationale
The score is penalized significantly because the marketing claim of 'unlimited storage' conflicts with the documented 60GB fair use limit found in the Terms of Use.
Supporting Evidence
Terms of Use specify a storage entitlement limit (Fair Use) of 60GB per license. Spanning provides for an initial storage entitlement of sixty gigabytes (60GB) per License... If your Product Account exceeds the then-current Storage Entitlement... you will automatically be charged.
— spanning.com
Marketing materials claim 'unlimited retention' and storage. Spanning provides organizations with unlimited backup versions and an unrestricted retention policy.
— spanning.com
Pricing starts around $48 per user per year. The starting price of Spanning Backup is $ 48/User/Year.
— softwaresuggest.com
9.3
Category 5: Security, Compliance & Data Protection
What We Looked For
We evaluate the product's encryption standards, compliance certifications, and advanced security features like dark web monitoring.
What We Found
Spanning offers industry-leading security with 256-bit AES encryption, SOC 2 Type II compliance, HIPAA support, and a unique integrated Dark Web Monitoring feature.
Score Rationale
This category receives a high score due to the comprehensive security stack, including strong encryption and the proactive addition of Dark Web Monitoring, which is rare in this category.
Supporting Evidence
Spanning uses OAuth 2.0 for secure application-level authentication. Spanning accesses Microsoft 365 using the OAuth 2.0 protocol rather than less secure service accounts and passwords.
— spanning.com
The platform includes Dark Web Monitoring to alert admins of compromised credentials. Spanning Dark Web Monitoring is a premium feature... monitors your tenant domains for data breach records collected by our dark web monitoring service.
— help.spanning.kaseya.com
Data is protected with 256-bit AES encryption at rest and TLS in transit. Spanning Backup protects data at rest with 256-bit AES object-level encryption... All data in transit is also protected with Transport Layer Security (TLS) encryption.
— spanning.com
Data encryption in transit and at rest is documented, providing robust security measures.
— spanning.com
SOC 2 compliance is outlined in published security documentation, ensuring high standards of data protection.
— spanning.com
8.9
Category 6: Integrations & Ecosystem Strength
What We Looked For
We look for the depth of integration with supported SaaS platforms and the ability to fit into broader IT management ecosystems.
What We Found
The product integrates deeply with Microsoft 365, Google Workspace, and Salesforce, and is now a core component of the Kaseya 365 IT management platform.
Score Rationale
Strong native integrations with the 'Big 3' SaaS platforms and the Kaseya ecosystem justify a high score, though it is a cloud-only solution with no on-premise storage options.
Supporting Evidence
The solution is cloud-only and does not support local on-premise storage targets. One limitation for our use case is that Spanning Backup is a cloud-only solution and does not support backing up Microsoft 365 data directly to on-premises storage (NAS).
— g2.com
It is integrated into the Kaseya 365 User platform for unified IT management. Spanning Backup is a core component of the Kaseya 365 User platform, delivering robust, efficient data protection capabilities.
— spanning.com
Spanning provides specialized backup for Salesforce, including metadata and customizations. Backup for your Salesforce records, metadata, attachments, customizations, messages and more.
— spanning.com
Listed in the company's integration directory, Spanning supports major SaaS platforms including Google Workspace and Microsoft 365.
— spanning.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Some customers have reported a decline in support responsiveness and quality following the acquisition by Kaseya.
Impact: This issue had a noticeable impact on the score.
Microsoft’s Dynamics 365 and Power Platform offer crucial business continuity and disaster recovery capabilities specifically designed for SaaS companies. It effectively addresses the unique need for robust, reliable data backup and quick recovery in the event of a system outage or disaster, ensuring minimal service disruption for end-users.
Microsoft’s Dynamics 365 and Power Platform offer crucial business continuity and disaster recovery capabilities specifically designed for SaaS companies. It effectively addresses the unique need for robust, reliable data backup and quick recovery in the event of a system outage or disaster, ensuring minimal service disruption for end-users.
AUTOMATED RECOVERY
INTEGRATION READY
Best for teams that are
Organizations needing native self-service failover testing and compliance drills
Admins wanting to manage recovery objectives within the Microsoft ecosystem
Enterprises requiring high availability via Azure Availability Zones
Skip if
Organizations needing off-site, air-gapped backups independent of Microsoft
Users needing granular item-level restore without full environment rollback
Companies relying heavily on external connectors or unsupported finance modules
Expert Take
Our analysis shows that Dynamics 365 stands out by democratizing disaster recovery, moving it from a 'black box' vendor process to a customer-controlled capability. Research indicates that the Self-Service Disaster Recovery (SSDR) feature allows organizations to run non-disruptive drills, a rarity in SaaS. While it requires Azure Pay-As-You-Go billing, the ability to validate compliance with real failover tests makes it a top choice for regulated industries.
Pros
Built-in free geo-redundancy
Self-service failover drills
99.9% financially backed SLA
Customer Managed Keys support
28-day automated backup retention
Cons
SSDR requires Azure PAYG costs
Project Operations not supported
48-hour activation wait time
Restore times can be slow
Asynchronous replication lag
This score is backed by structured Google research and verified sources.
Overall Score
9.2/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Backup & Disaster Recovery for IT for SaaS Companies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the robustness of failover mechanisms, recovery time objectives (RTO), and the breadth of supported workloads for business continuity.
What We Found
Dynamics 365 offers built-in synchronous replication across Azure Availability Zones and a Self-Service Disaster Recovery (SSDR) feature for cross-region failover. While core CRM apps are supported, significant gaps exist for specific modules like Project Operations.
Score Rationale
The score is anchored at 8.7 because while the core self-service failover capability is industry-leading, it is held back by lack of support for key apps like Project Operations and preview status for Finance & Operations.
Supporting Evidence
Dynamics 365 Project Operations and Customer Insights - Data have known limitations or lack support for self-service disaster recovery. Dynamics 365 Project Operations features aren't yet supported. Data lake failover has known issues.
— learn.microsoft.com
In-region disaster recovery uses Azure Availability Zones with an RPO of near zero and RTO of less than 5 minutes. Recovery Point Objective (RPO) is stated to be near zero, and the Recovery Time Objective (RTO) is stated to be less than 5 minutes.
— community.dynamics.com
Self-Service Disaster Recovery allows organizations to initiate failovers or drills directly from the Power Platform Admin Center. With Self-Serve Disaster Recovery, organizations can minimize downtime, replicate environments across regions, and execute failovers or drills directly from the Power Platform Admin Center
— youtube.com
Seamless integration with Dynamics 365 and Power Platform is outlined in the official integration directory, enhancing operational efficiency.
— learn.microsoft.com
Automated backup and recovery processes are documented in the official Microsoft product documentation, ensuring minimal manual intervention.
— learn.microsoft.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's reliability, service level agreements (SLAs), and adoption by enterprise organizations with critical uptime needs.
What We Found
Microsoft provides a financially backed 99.9% uptime SLA and leverages the massive scale of Azure's global infrastructure, trusted by major enterprises for mission-critical workloads.
Score Rationale
A score of 9.2 reflects the strong trust signal of a financially backed SLA and ISO/GDPR compliance, positioning it as a top-tier enterprise solution.
Supporting Evidence
The platform complies with global standards like ISO 27001 and GDPR, utilizing geographically distributed data centers. Power Platform is built on Microsoft's secure cloud infrastructure, which complies with global standards like ISO 27001 and GDPR.
— mhance.com
Microsoft guarantees 99.9% uptime for Dynamics 365 services, with financial credits available for unmet SLAs. Microsoft guarantees that its services will be available to you with 99.9% uptime... If Microsoft does not meet this uptime guarantee, you may be eligible for a service credit.
— learn.microsoft.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We examine the ease of configuring disaster recovery settings, running drills, and managing backups through the administrative interface.
What We Found
The Power Platform Admin Center simplifies complex DR tasks into a 'single click' experience for drills and failovers, though the initial provisioning time is lengthy.
Score Rationale
Scoring 8.9 acknowledges the intuitive 'Self-Service' UI that demystifies DR, deducted slightly only for the 48-hour provisioning wait time.
Supporting Evidence
The process of enabling disaster recovery resources can take up to 48 hours to complete. The process can take up to 48 hours to finish. Admins get a notification when the process finishes.
— learn.microsoft.com
Admins can enable disaster recovery and initiate drills via a simple tile in the Power Platform Admin Center. Within the upper right hand tile, you will see a new tile called Disaster Recovery. Click Open on this tile, to enable this setting.
— community.dynamics.com
User-friendly automated processes reduce the need for manual intervention, as documented in Microsoft's support resources.
— learn.microsoft.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze the cost structure for disaster recovery features, including hidden fees for storage or premium licensing requirements.
What We Found
While basic in-region redundancy is included, the advanced Self-Service Disaster Recovery requires a Pay-As-You-Go Azure plan and Managed Environments, introducing variable costs.
Score Rationale
The score of 8.5 reflects the high value of included features, but the requirement for Azure PAYG billing for SSDR adds cost complexity that may be opaque for some users.
Supporting Evidence
Costs for SSDR are based on storage consumption in the secondary region. Capacity charges are based on the storage consumption of the environment's paired secondary region for database, file, and log storage types.
— learn.microsoft.com
Self-Service Disaster Recovery requires the environment to be linked to an Azure Pay-As-You-Go billing plan. To turn on self-service disaster recovery, make sure your environment is managed and linked to a pay-as-you-go billing plan.
— learn.microsoft.com
Basic in-region high availability with Azure Availability Zones is included at no extra cost. The system maintains at least two—and in some cases, three—synchronous copies of production environments within a region, at no extra cost to you.
— learn.microsoft.com
Pricing requires a Microsoft 365 subscription, which may limit upfront cost visibility but offers enterprise-level features.
— learn.microsoft.com
8.8
Category 5: Scalability & Performance
What We Looked For
We look for evidence of performance impact during replication and the system's ability to handle large-scale data restoration.
What We Found
The system leverages Azure's massive scale for replication, though asynchronous replication for SSDR implies potential data lag, and restore times for large datasets can be significant.
Score Rationale
Scoring 8.8 reflects the robust Azure backend, with minor deductions for the physical limitations of asynchronous replication lag and reported slow restore times for large instances.
Supporting Evidence
Users have reported that restoring backups for large instances can take several hours. We are currently restoring a backup and it has taken over 2,5 hours already.
— community.dynamics.com
Cross-region replication is asynchronous, which may result in some data loss (RPO) during an unplanned failover. In the case of across the hundreds of miles... we chose to do it where we empower the customer to do it themselves... because there might be some data loss.
— youtube.com
Listed in the Microsoft partner ecosystem, providing extensive integration opportunities with other Microsoft services.
— partner.microsoft.com
9.0
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate encryption standards, key management capabilities, and adherence to data residency requirements during failover.
What We Found
The platform supports Customer Managed Keys (CMK) and respects data residency boundaries, ensuring compliance even during cross-region failover scenarios.
Score Rationale
A strong 9.0 score is justified by the support for Customer Managed Keys and strict adherence to geo-redundancy compliance, essential for regulated industries.
Supporting Evidence
Virtual Network pairing is required for SSDR to ensure secure communication between primary and secondary environments. If you deploy your Dynamics 365 environment within a Virtual Network... you need to configure a Virtual Network pair.
— learn.microsoft.com
Customers can manage their own encryption keys using Azure Key Vault for added security. If you want more control over your encryption keys, you can manage your own keys by using customer-managed keys (CMKs) instead.
— learn.microsoft.com
SOC 2 compliance is outlined in Microsoft's published security documentation, ensuring high standards of data protection.
— servicetrust.microsoft.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The provisioning process to enable disaster recovery resources can take up to 48 hours, preventing immediate protection upon activation.
Impact: This issue had a noticeable impact on the score.
Enabling Self-Service Disaster Recovery requires linking the environment to an Azure Pay-As-You-Go plan, incurring additional storage costs for the replicated data.
Impact: This issue caused a significant reduction in the score.
Self-Service Disaster Recovery does not currently support Dynamics 365 Project Operations and has known limitations for Customer Insights and Data Lake failover.
Impact: This issue caused a significant reduction in the score.
In the evaluation of backup and disaster recovery solutions for SaaS companies, key factors include product specifications, feature sets, customer reviews, ratings, and overall value. Specific considerations that influenced the selection process encompass data retention policies, ease of use, integration capabilities with existing SaaS applications, recovery time objectives (RTOs), and compliance with industry regulations. The research methodology focuses on a comprehensive analysis of available data, comparing specifications and features across products, analyzing customer feedback and ratings from reputable sources, and evaluating the price-to-value ratio to determine the most effective solutions for safeguarding critical data in a SaaS environment.
Overall scores reflect relative ranking within this category, accounting for which limitations materially affect real-world use cases. Small differences in category scores can result in larger ranking separation when those differences affect the most common or highest-impact workflows.
Verification
Products evaluated through comprehensive research and analysis of industry standards for backup and disaster recovery.
Selection criteria focus on critical features such as data integrity, recovery time objectives, and user satisfaction ratings.
Comparison methodology analyzes customer feedback and expert reviews to ensure reliable solutions for SaaS companies.
As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.
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Score Breakdown
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Deep Research
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