Unlocking Efficiency: The Top Remote Monitoring & Management (RMM) Tools for Staffing Agencies Market research shows that staffing agencies increasingly rely on Remote Monitoring and Management (RMM) tools to streamline operations and enhance productivity. Customer review analysis indicates that features like automated reporting and real-time monitoring are essential for success, while overly complex user interfaces can frustrate teams. For instance, Datto RMM consistently earns high marks in customer reviews for its intuitive dashboard and robust security features, making it a favorite among staffing professionals. Meanwhile, ConnectWise Automate is often suggested for its extensive automation capabilities, which many users report significantly reduce manual tasks. Interestingly, industry reports show that agencies utilizing RMM tools can save up to 30% in operational costs, allowing them to allocate resources more effectively. Yet, not all features are created equal; while advanced analytics may seem appealing, research suggests that many users find basic monitoring sufficient for their needs.Unlocking Efficiency: The Top Remote Monitoring & Management (RMM) Tools for Staffing Agencies Market research shows that staffing agencies increasingly rely on Remote Monitoring and Management (RMM) tools to streamline operations and enhance productivity.Unlocking Efficiency: The Top Remote Monitoring & Management (RMM) Tools for Staffing Agencies Market research shows that staffing agencies increasingly rely on Remote Monitoring and Management (RMM) tools to streamline operations and enhance productivity. Customer review analysis indicates that features like automated reporting and real-time monitoring are essential for success, while overly complex user interfaces can frustrate teams. For instance, Datto RMM consistently earns high marks in customer reviews for its intuitive dashboard and robust security features, making it a favorite among staffing professionals. Meanwhile, ConnectWise Automate is often suggested for its extensive automation capabilities, which many users report significantly reduce manual tasks. Interestingly, industry reports show that agencies utilizing RMM tools can save up to 30% in operational costs, allowing them to allocate resources more effectively. Yet, not all features are created equal; while advanced analytics may seem appealing, research suggests that many users find basic monitoring sufficient for their needs. And let’s be honest—who needs another dashboard to navigate when you’re already juggling candidates and clients? As for budget considerations, there’s something for everyone: while tools like Atera offer competitive pricing tailored for smaller agencies, larger firms often opt for solutions like SolarWinds RMM, which provides an extensive suite of features but at a higher price point. Did you know that SolarWinds started as a network management tool in 1999 before expanding into the RMM space? It’s fascinating how the industry evolves! Ultimately, the right RMM tool will depend on your agency’s specific needs and goals, but insights from user reviews and expert evaluations can steer you in the right direction.
N-able RMM is a top-tier solution specifically tailored for Managed Service Providers (MSPs) and IT service providers. It offers robust remote monitoring and management of networks, endpoints, and computers, catering to the unique needs of staffing agencies that require efficient and reliable IT infrastructure management.
N-able RMM is a top-tier solution specifically tailored for Managed Service Providers (MSPs) and IT service providers. It offers robust remote monitoring and management of networks, endpoints, and computers, catering to the unique needs of staffing agencies that require efficient and reliable IT infrastructure management.
REMOTE ENDPOINT CONTROL
INDUSTRY-SPECIFIC FEATURES
Best for teams that are
Large MSPs needing deep customization and monitoring
Teams needing strong layered security integrations
Skip if
Small shops wanting a simple, plug-and-play interface
Teams avoiding complex pricing structures
Users who find legacy interfaces difficult to navigate
Expert Take
Our analysis shows N-able stands out for its dual-platform strategy, offering 'N-sight' for simplicity and 'N-central' for complex scalability, ensuring MSPs don't outgrow the vendor. Research indicates it is one of the few RMMs with full ISO 27001 certification, providing a significant trust signal for security-conscious providers. Based on documented features, the 'Automation Cookbook' and drag-and-drop builder offer exceptional depth for technicians willing to navigate the learning curve.
Pros
Dual platforms (N-sight/N-central) scale from SMB to Enterprise
Interface reported as laggy or clunky by some users
Strict 30-day written notice required for cancellation
Steep learning curve for the N-central platform
Pricing is not publicly listed (quote-based)
Support quality reviews are mixed
This score is backed by structured Google research and verified sources.
Overall Score
9.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Remote Monitoring & Management (RMM) Tools for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.1
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of RMM features, including patch management, automation, remote access, and scalability across different OS environments.
What We Found
N-able offers two distinct platforms: N-sight for simplicity and N-central for complex scalability, covering Windows, Mac, and Linux with deep automation and patching capabilities.
Score Rationale
The dual-platform strategy (N-sight vs. N-central) allows it to serve both small and enterprise MSPs effectively, earning a high score for versatility and depth.
Supporting Evidence
The platform supports automation with a 'no-code' drag-and-drop builder and manages Windows, Linux, and Mac environments. AI-driven scripting with drag-and-drop automation; Automation designed to eliminate manual tasks, drive consistency and scale.
— n-able.com
N-able provides two robust RMM solutions: N-sight RMM for smaller MSPs and N-central RMM for those looking to scale. N‑sight RMM offers a bundled solution and may be better suited for smaller MSPs and IT teams. N‑central RMM would be best for those looking to scale.
— n-able.com
Advanced security features such as patch management and antivirus integration are outlined in the product's security documentation.
— n-able.com
Documented in official product documentation, N-able RMM offers comprehensive monitoring of networks, endpoints, and computers.
— n-able.com
9.3
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's market presence, partner base size, financial stability, and industry recognition.
What We Found
N-able is a publicly traded company (NYSE: NABL) serving over 25,000 MSP partners globally, with recognized industry awards.
Score Rationale
With a massive partner base of 25,000+ and public market transparency, N-able demonstrates exceptional market stability and credibility.
Supporting Evidence
N-able was recognized as a Canalys Champion for the second consecutive year. N‑able is a Canalys Champion for Second Consecutive Year
— n-able.com
N-able empowers over 25,000 Managed Service Providers (MSPs) globally. N-able Inc. empowers over 25,000 Managed Service Providers (MSPs) with its cloud-based software platform.
— portersfiveforce.com
8.5
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding interface speed, ease of onboarding, learning curve, and support quality.
What We Found
While N-sight is praised for ease of use, recent user reports highlight UI lag and performance issues, and N-central is noted for a steep learning curve.
Score Rationale
The score is impacted by documented user complaints regarding 'laggy' interface performance and the complexity involved in mastering the N-central platform.
Supporting Evidence
G2 reviews indicate the interface can feel 'clunky' and outdated. The user interface feels somewhat clunky, making it challenging to quickly identify problem devices at a glance.
— g2.com
Users have reported significant UI lag, with some actions taking 10-20 seconds to load. I'm running a trial of N-Able N-Sight, and I find that clicking anything takes anywhere between 10 - 20 seconds to bring up what you're looking for.
— reddit.com
24/7 support ensures continuous assistance, as documented in the company's support policies.
— n-able.com
8.7
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing models, public transparency of costs, and contract flexibility or cancellation terms.
What We Found
Pricing is quote-based and not publicly listed, with strict 30-day cancellation notice requirements that can lead to auto-renewal fees.
Score Rationale
While the value proposition is strong, the lack of public pricing and strict contract renewal terms prevent a higher transparency score.
Supporting Evidence
Pricing is not publicly listed and typically requires a quote. N-able N-sight RMM does not currently have any pricing plans listed at this time.
— trustradius.com
N-able requires a 30-day written notification for cancellation, effective the first day of the following month. We require a 30-day notification for cancellation... 30 days prior notice which starts first day of the following month from date of notification.
— documentation.n-able.com
Pricing requires custom quotes, limiting upfront cost visibility, as noted in the product's pricing page.
— n-able.com
9.0
Category 5: Integrations & Ecosystem Strength
What We Looked For
We look for API availability, third-party integrations (PSA, documentation), and community resources.
What We Found
The platform features an open ecosystem with deep integrations for major PSAs like ConnectWise and HaloPSA, supported by an 'Automation Cookbook'.
Score Rationale
A robust API, extensive third-party integrations, and a community-driven script repository justify a high score for ecosystem strength.
Supporting Evidence
Integrations include ConnectWise Manage, HaloPSA, and Datto. With the ConnectWise Manage integration for N‑able N‑sight™ RMM and N‑central® you can automatically create tickets, export device asset information, and generate billable items.
— n-able.com
N-central features an open ecosystem with deep integrations and AI-driven scripting. N‑central's open ecosystem allows for vast integration and automation across your ideal tech stack.
— n-able.com
Listed in the company's integration directory, N-able RMM supports integrations with major IT service management tools.
— n-able.com
9.5
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate certifications (ISO, SOC), compliance support (HIPAA, GDPR), and built-in security features.
What We Found
N-able holds ISO 27001 certification, SOC 2 Type II attestation, and supports HIPAA compliance, with integrated EDR and backup solutions.
Score Rationale
The presence of ISO 27001 certification and SOC 2 Type II attestation places N-able in the top tier for security compliance among RMM vendors.
Supporting Evidence
The platform maintains HIPAA Type 1 compliance for its data protection and RMM tools. N‑able maintains HIPAA Type 1 compliance, ensuring that protected health information is managed according to strict privacy and security standards.
— n-able.com
N-able holds ISO/IEC 27001:2013 certification independently verified by Schellman & Company. N‑able holds an ISO/IEC 27001:2013 certification... The ISO 27001 certification demonstrates our rigorous security program.
— n-able.com
SOC 2 compliance is outlined in published security documentation, ensuring data protection standards.
— n-able.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The N-central platform has a documented steep learning curve, making it difficult for new technicians to master quickly compared to simpler tools.
Impact: This issue had a noticeable impact on the score.
Atera's RMM Solution is an ideal choice for staffing agencies given its ability to remotely monitor and manage clients' IT assets. It offers a comprehensive toolset that allows seamless IT service provision, reducing downtime and improving efficiency in a staffing industry where time and productivity are of the essence.
Atera's RMM Solution is an ideal choice for staffing agencies given its ability to remotely monitor and manage clients' IT assets. It offers a comprehensive toolset that allows seamless IT service provision, reducing downtime and improving efficiency in a staffing industry where time and productivity are of the essence.
CENTRALIZED OPERATIONS
EFFICIENT RESOURCE MGMT
Best for teams that are
Startups or MSPs with many devices but few technicians
Our analysis shows Atera disrupts the traditional RMM market with its unlimited-device, per-technician pricing model, making it highly scalable for growing MSPs. Research indicates it is a pioneer in integrating "Agentic AI" directly into IT workflows, offering tools like AI Copilot to automate scripting and ticket resolution. Based on documented certifications including SOC 2 Type 2 and HIPAA, it maintains a robust security posture suitable for regulated industries.
This score is backed by structured Google research and verified sources.
Overall Score
9.7/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Remote Monitoring & Management (RMM) Tools for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of RMM and PSA features, including monitoring, automation, patching, and remote access capabilities.
What We Found
Atera integrates RMM, PSA, and remote access into a single platform, featuring AI-driven automation, patch management for Windows/Mac/Linux, and built-in Splashtop/AnyDesk integration.
Score Rationale
The product offers a comprehensive all-in-one feature set enhanced by AI, though it receives a deduction for documented limitations in its mobile application functionality and agent reliability.
Supporting Evidence
AI capabilities include script generation, ticket summarization, and autonomous troubleshooting via IT Autopilot. The AI functionalities of AI Copilot and IT Autopilot and more free up your team from routine jobs... AI Command line generator (CLI) Script generator.
— support.atera.com
The platform includes automated patch management for Windows, macOS, and Linux devices. Atera's RMM includes an automated patch management tool for scheduling, deploying, and managing software updates and security patches for Windows, macOS, and Linux devices.
— atera.com
Atera combines RMM, PSA, and remote access, enabling IT operations from patch management to ticketing in one platform. Atera is a platform that enables entire IT operations from patch management, IT automation, advanced reporting, alerts, helpdesk, ticketing, and even integrations
— thetechbag.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for industry certifications, user adoption rates, and third-party validation of security and reliability.
What We Found
Atera holds extensive security certifications including SOC 2 Type 2 and HIPAA, and is recognized as a Market Leader on G2 with a high volume of positive user reviews.
Score Rationale
The score reflects a strong compliance portfolio and market leadership status, anchored by verified certifications and a large, active user base.
Supporting Evidence
Atera maintains a 4.6 out of 5.0 star rating with over 2,000 unique reviews across major platforms. Across the most popular review platforms, including G2, Capterra, SourceForge, and TrustRadius, Atera has gained an average of 4.6 out of 5.0 stars rating
— atera.com
The platform has achieved ISO/IEC 27001, 27017, 27018, and 27032 certifications. Atera has achieved ISO/IEC 27001, 27017, 27018, and 27032 compliances.
— support.atera.com
Atera is accredited with SOC 2 Type 2 and has received the HIPAA Seal of Compliance. Atera is accredited with SOC 2 Type 2... Atera has received its HIPAA Seal of Compliance.
— support.atera.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We assess the ease of onboarding, interface design, and user satisfaction with daily workflows across devices.
What We Found
Users consistently praise the intuitive desktop interface and fast onboarding, though the mobile app is frequently cited as a weak point with login and functionality issues.
Score Rationale
While the desktop experience is highly rated for its 'clean and functional' design, the score is capped below 9.0 due to persistent, documented complaints about the mobile app experience.
Supporting Evidence
Users report significant issues with the mobile app, describing it as 'abysmal' and lacking key features. The 'mobile' Atera app for Android is abysmal... I've 'false started' up to three times (including MFA) before a new login actually succeeds
— reddit.com
The platform is described as an all-in-one solution that simplifies IT management from a single pane of glass. it's clean and very functional you have the dashboard. this is going to be your main control center giving you a quick overview of your entire IT environment
— youtube.com
Users find the interface intuitive and visually appealing, allowing for quick onboarding. I find the new interface of Atera extremely intuitive and visually appealing... The logical structure of Atera allows me to get accustomed to it very quickly.
— g2.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze the pricing model, hidden costs, and the balance of features provided for the cost.
What We Found
Atera uses a disruptive per-technician pricing model that allows for unlimited devices, but key features like AI Copilot and Network Discovery are expensive add-ons.
Score Rationale
The score acknowledges the high value of unlimited endpoints for scaling MSPs, but is penalized for the significant additional costs required for full functionality (AI and Network Discovery).
Supporting Evidence
Network Discovery is a separate paid service costing $29 per technician per month. Network Discovery: $29/month per technician... It is available only as a paid service for all plans except the Enterprise plan.
— superops.com
The AI Copilot feature is a paid add-on costing approximately $95 per technician per month. AI Copilot: $95/month per technician... effectively adding nearly $1,100 per technician each year to the subscription cost.
— superops.com
Atera employs a pay-per-technician model with unlimited devices, distinct from per-endpoint competitors. Atera offers a technician-based pricing model, which means that you pay for the number of technicians using the system and not per device.
— atera.com
9.0
Category 5: Security, Compliance & Data Protection
What We Looked For
We examine specific security standards, encryption protocols, and compliance certifications relevant to IT infrastructure.
What We Found
Atera demonstrates a robust security posture with a comprehensive suite of ISO certifications (27001, 27017, 27018, 27032) and HIPAA compliance.
Score Rationale
The product achieves a high score by exceeding standard requirements with multiple specific ISO certifications and a verified HIPAA Seal of Compliance.
Supporting Evidence
Atera has received a HIPAA Seal of Compliance validating its adherence to regulations. Atera has received its HIPAA Seal of Compliance. This verification validates Atera's 'good faith effort' to satisfy the HIPAA law
— support.atera.com
Data is encrypted at-rest using AES-256 and in-transit using TLS 1.2+. Data is encrypted at-rest using AES-256. We encrypt data in transit using HTTPS/TLS.
— support.atera.com
Atera has achieved ISO/IEC 27001, 27017, 27018, and 27032 compliances. Atera has achieved ISO/IEC 27001, 27017, 27018, and 27032 compliances.
— support.atera.com
8.8
Category 6: AI & Automation Innovation
What We Looked For
We evaluate the depth and practical application of AI features for IT workflows and automation.
What We Found
Atera positions itself as an 'Agentic AI' platform with advanced Copilot and Autopilot features for scripting and ticketing, though these are premium add-ons.
Score Rationale
The score reflects Atera's market-leading innovation in integrating AI directly into RMM workflows, slightly tempered by the fact that these innovative features are gated behind additional costs.
Supporting Evidence
Users debate the value of the AI add-on compared to standalone tools like ChatGPT. It's much easier to pay $20/mo for a ChatGPT premium sub... the biggest thing thwarting me from being interested in the AI feature at all, is the huge charge for it.
— reddit.com
IT Autopilot is designed to handle up to 40% of IT workload by autonomously resolving tickets. Autopilot handling up to 40% of your IT workload. AI agents providing 24/7/365 support for end users
— atera.com
Atera's AI Copilot can generate scripts, summarize tickets, and perform real-time diagnostics. AI Copilot's capabilities include running health checks and diagnostics, generating ticket summaries and scripts, troubleshooting, and more
— support.atera.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Users have reported technical reliability issues with the agent, including endpoints incorrectly appearing as offline or failing to update properly.
Impact: This issue caused a significant reduction in the score.
Key features marketed as central to the platform, specifically AI Copilot ($95/tech/mo) and Network Discovery ($29/tech/mo), are billed as significant monthly add-ons rather than included in base plans.
Impact: This issue caused a significant reduction in the score.
The mobile application is frequently criticized by users for being 'abysmal,' lacking essential features like Wake-on-LAN, and suffering from persistent login loops.
Impact: This issue caused a significant reduction in the score.
Kaseya VSA is a robust RMM solution that's designed to meet the unique needs of staffing agencies. It enables IT professionals to monitor, manage, and secure endpoints remotely, helping to streamline IT operations, enhance security, and facilitate rapid issue resolution. Its cloud-based nature ensures accessibility from anywhere, critical for agencies with remote staff or multiple locations.
Kaseya VSA is a robust RMM solution that's designed to meet the unique needs of staffing agencies. It enables IT professionals to monitor, manage, and secure endpoints remotely, helping to streamline IT operations, enhance security, and facilitate rapid issue resolution. Its cloud-based nature ensures accessibility from anywhere, critical for agencies with remote staff or multiple locations.
SCALABLE SOLUTIONS
Best for teams that are
Large MSPs needing advanced automation and scripting
Teams invested in the Kaseya IT Complete ecosystem
Teams with limited staff due to steep learning curve
Users prioritizing modern, simple user interfaces
Expert Take
Our analysis shows that Kaseya VSA stands out for its 'IT Complete' vision, offering unrivaled integration between RMM, PSA (Autotask), and documentation (IT Glue). Research indicates that for MSPs fully invested in this ecosystem, the workflow efficiency provided by the Cooper AI automation engine is a significant advantage. While the 3-year contract terms and 2021 security incident are notable considerations, the platform's modern VSA 10 architecture and native ransomware detection capabilities provide a powerful, unified toolkit for mature IT service providers.
Pros
Deep integration with Autotask PSA and IT Glue
Native ransomware detection and automated isolation
Modern, intuitive interface in VSA 10
Powerful automation with Cooper AI engine
Strong mobile app for remote management
Cons
Standard 3-year contract lock-ins
History of major 2021 security breach
Aggressive auto-renewal and billing practices
Feature parity gaps between VSA 9 and 10
Inconsistent technical support quality
This score is backed by structured Google research and verified sources.
Overall Score
9.6/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Remote Monitoring & Management (RMM) Tools for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.0
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of RMM features including remote control, patch management, automation, and mobile device management capabilities.
What We Found
Kaseya VSA 10 introduces a modern architecture with native mobile device management (MDM) and ransomware detection, distinct from the legacy VSA 9 framework. It supports automated patching for OS and third-party software, though some users report feature parity gaps between the legacy and new versions during the transition.
Score Rationale
The product scores highly for its robust feature set and modern VSA 10 architecture, though it is held back slightly by the complexity of maintaining two distinct platform versions (VSA 9 and VSA 10).
Supporting Evidence
The platform includes native Ransomware Detection that monitors endpoints for behavior-based threats and can automatically isolate infected machines. The new Ransomware Detection module for VSA 10 protects businesses against ransomware attacks... VSA 10 can then trigger automated workflows to isolate any infected machines.
— help.vsa10.kaseya.com
VSA 10 utilizes a new architecture with .NET memory caching to reduce database chatter and improve efficiency compared to VSA 9. VSA 10 is more efficient than VSA 9 due to this architecture... VSA 10 caches real-time data in .NET cache on the application server.
— help.vsa10.kaseya.com
Documented in official product documentation, Kaseya VSA offers comprehensive endpoint management and monitoring capabilities, critical for staffing agencies managing multiple locations.
— kaseya.com
8.7
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess vendor reputation, security history, market presence, and the company's response to past incidents.
What We Found
Kaseya is a dominant market player but carries the baggage of a major 2021 supply-chain ransomware attack that affected approximately 60 MSPs and 1,500 downstream businesses. The company has since implemented rigorous security measures and obtained a universal decryptor for victims, but trust remains a recovery work-in-progress for some in the community.
Score Rationale
While Kaseya is a massive industry leader with a vast user base, the historical weight of the 2021 REvil attack prevents a top-tier credibility score.
Supporting Evidence
Kaseya obtained a universal decryptor from a trusted third party to assist victims of the 2021 attack. Kaseya obtained a master decryptor for the ransomware on July 21, 2021 'from a trusted third party.'
— hipaajournal.com
In July 2021, Kaseya VSA was targeted by a supply-chain ransomware attack affecting fewer than 60 on-premises customers and approximately 1,500 downstream businesses. To date, we are aware of fewer than 60 Kaseya customers... who was directly compromised by this attack... total impact thus far has been to fewer than 1,500 downstream businesses.
— helpdesk.kaseya.com
8.8
Category 3: Usability & Customer Experience
What We Looked For
We analyze the user interface design, ease of navigation, mobile accessibility, and the quality of technical support.
What We Found
VSA 10 offers a significantly modernized, intuitive interface compared to the dated VSA 9, featuring a highly rated mobile app for on-the-go management. However, user reviews frequently cite frustration with support responsiveness and the learning curve associated with the platform's depth.
Score Rationale
The score reflects the excellent modern UI of VSA 10, balanced against documented user complaints regarding support quality and the steep learning curve of the legacy platform.
Supporting Evidence
Users have reported that support can be slow and that the first line of support often lacks deep knowledge. Kaseya support is frustrating. The first line of support knows zero about any issues, and it needs to be escalated... but this takes weeks.
— atera.com
VSA 10 features a modern, user-friendly interface that addresses the dated look of previous versions. One of the key improvements in VSA 10 is its more modern and user-friendly interface, which addresses concerns about the dated look of previous versions.
— youtube.com
Outlined in product documentation, the platform may require technical expertise for initial setup, but offers extensive support resources.
— kaseya.com
7.9
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing structures, contract terms, transparency, and flexibility for customers.
What We Found
Pricing is quote-based and not publicly transparent, with reports of 3-year contract requirements and auto-renewal clauses that have caused friction with partners. While auto-renewal terms were updated to match the preceding term length, the strict contract enforcement remains a common point of contention.
Score Rationale
This category receives the lowest score due to the prevalence of 3-year lock-ins, opaque pricing, and aggressive auto-renewal policies that are widely criticized in user communities.
Supporting Evidence
Users report pricing around $2.50 to $5.00 per endpoint, often heavily dependent on contract length and negotiation. They came in at $2.50 CAD / Device for only 50 devices. They tried desperately to get me to sign a 3 year agreement but 1 year was the minimum.
— reddit.com
Kaseya updated its auto-renewal policy so contracts renew for the same term length as the original agreement, rather than defaulting to 3 years. Under new rules... all contracts subject to automatic renewal will be rolled over for the same duration as the prior agreement.
— channelpronetwork.com
Pricing requires custom quotes, limiting upfront cost visibility, but offers flexibility for enterprise needs.
— kaseya.com
9.1
Category 5: Security, Compliance & Data Protection
What We Looked For
We evaluate specific security features, compliance tools, and the platform's ability to protect managed endpoints.
What We Found
Post-2021, Kaseya has aggressively enhanced security, offering native ransomware detection that isolates infected endpoints automatically. The platform supports rigorous patch management and includes features like 2FA enforcement and IP allowlisting to secure the management console.
Score Rationale
The score is high due to the robust, integrated security features like automated ransomware isolation and comprehensive patching, which are critical for modern MSPs.
Supporting Evidence
Security measures include limiting VSA Web GUI access to local IPs and mandatory password resets after patching. Kaseya is recommending limiting access to the VSA Web GUI to local IP addresses... installing the patch would force all users to mandatorily change their passwords.
— thehackernews.com
VSA 10 includes a Ransomware Detection module that detects behavior like file encryption and isolates the endpoint. VSA 10 will monitor the status of endpoints and generate alerts or tickets for any detected ransomware-style behavior... VSA 10 can then trigger automated workflows to isolate any infected machines.
— help.vsa10.kaseya.com
SOC 2 compliance outlined in published security documentation, ensuring robust data protection for staffing agencies.
— kaseya.com
9.4
Category 6: Integrations & Ecosystem Strength
What We Looked For
We look for the depth of integration with PSA, documentation, and other IT management tools.
What We Found
Kaseya's 'IT Complete' strategy delivers exceptional integration between VSA, Autotask PSA, and IT Glue. The 'Cooper' AI engine works across these modules to automate workflows, making it one of the most integrated ecosystems available for MSPs.
Score Rationale
This is the product's strongest category, driven by the seamless and deep integration within the Kaseya stack (Autotask, IT Glue) which significantly streamlines MSP operations.
Supporting Evidence
VSA 10 integrates deeply with Autotask PSA, allowing for two-way ticketing and automated workflows. This upgrade to the integration supports two-way tickets and also the ability to add, update, or close tickets during automated workflows.
— help.vsa10.kaseya.com
Cooper AI leverages data from millions of endpoints to provide actionable insights and automate tasks across Kaseya modules. Kaseya's AI suite, Cooper AI... Automates repetitive, manual tasks across different Kaseya modules, significantly boosting efficiency and accuracy.
— kaseya.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Users frequently report dissatisfaction with support quality, citing slow response times and difficulty reaching knowledgeable technicians for complex issues.
Impact: This issue caused a significant reduction in the score.
The platform suffered a major supply-chain ransomware attack in 2021 (REvil) which compromised on-premises VSA servers and downstream businesses, a historical event that continues to impact vendor trust.
Impact: This issue resulted in a major score reduction.
Strict contract terms often require 3-year commitments with auto-renewal clauses that have historically caused significant friction for partners trying to cancel or reduce seat counts.
Impact: This issue resulted in a major score reduction.
Datto RMM is specifically designed for staffing agencies to securely monitor and manage their IT infrastructure from a single cloud-based platform. Its comprehensive feature set allows staffing agencies to efficiently manage their resources and ensure optimal performance, proving invaluable in a demanding industry where time, efficiency, and security are paramount.
Datto RMM is specifically designed for staffing agencies to securely monitor and manage their IT infrastructure from a single cloud-based platform. Its comprehensive feature set allows staffing agencies to efficiently manage their resources and ensure optimal performance, proving invaluable in a demanding industry where time, efficiency, and security are paramount.
Best for teams that are
MSPs heavily invested in the Kaseya or Autotask ecosystem
Small teams wanting flexible, short-term contracts
IT professionals avoiding the Kaseya software stack
Expert Take
Our analysis shows that Datto RMM remains a powerhouse for MSPs who prioritize deep ecosystem integration, particularly those already using Autotask PSA. Research indicates its native Ransomware Detection is a standout feature, offering behavioral analysis that goes beyond standard signature matching. While the platform's capabilities are robust, potential buyers must weigh the technical strengths against documented concerns regarding the parent company's billing practices and support responsiveness.
Pros
Native behavioral ransomware detection
Best-in-class Autotask PSA integration
Powerful scripting and automation engine
100% cloud-native architecture
HTML5 Web Remote for easy access
Cons
Frequent billing and contract disputes
Slow job processing times reported
Web Remote connection instability
Support quality concerns post-acquisition
Opaque pricing requiring quotes
This score is backed by structured Google research and verified sources.
Overall Score
9.4/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Remote Monitoring & Management (RMM) Tools for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.8
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of monitoring features, automation capabilities, and cross-platform support for diverse IT environments.
What We Found
Datto RMM offers a cloud-native platform with robust scripting, automated patch management for Windows/macOS/Linux, and a specialized 'Web Remote' tool for browser-based access.
Score Rationale
The product scores highly for its comprehensive feature set and cloud-native architecture, though it is slightly held back by documented reports of slow job processing speeds.
Supporting Evidence
Users report that job provisioning and script execution can sometimes be slow or delayed. i don't like how slow it can be sometimes. the way jobs are provisioned to machines is pretty slow... i don't understand how an online device that you're actively connected takes a while to run a script on.
— reddit.com
The platform features a 'Web Remote' tool that utilizes HTML5 for browser-based remote control without heavy client requirements. Datto RMM has an HTML5-based remote control built-in to the platform, meaning your technicians can access any supported device from any device.
— datto.com
Datto RMM is a 100% cloud-based platform supporting Windows, Linux, macOS, VMWare, and SNMP devices. 100% cloud-based RMM with no hardware to maintain... Supported Platform, Windows, Linux, MacOS, VMWare, and SNMP Devices.
— invenioit.com
Documented in official product documentation, Datto RMM offers comprehensive remote monitoring and management features tailored for staffing agencies.
— datto.com
8.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's reputation, stability, and community trust, particularly regarding acquisitions and long-term support.
What We Found
While the Datto brand itself is legendary and highly trusted, the acquisition by Kaseya has introduced significant negative sentiment regarding billing practices and support quality.
Score Rationale
The score is impacted significantly by widespread, documented community distrust surrounding the parent company's billing and contract management practices, despite the product's strong legacy.
Supporting Evidence
Post-acquisition, many partners have reported severe billing issues and a decline in trust. Kaseya's actions (or inactions?) seem to indicate they're consistently incompetent when it comes to managing the billing side of their customer's accounts.
— reddit.com
Datto is recognized as a leading global provider of security and cloud-based software purpose-built for MSPs. Datto is the leading global provider of security and cloud-based software solutions purpose-built for Managed Service Providers (MSPs).
— thetechbag.com
8.5
Category 3: Usability & Customer Experience
What We Looked For
We analyze the interface design, ease of navigation, and the quality of the user experience during daily operations.
What We Found
The platform offers a modern, intuitive UI with dashboards and widgets, though the ongoing transition from the Legacy UI to the New UI has caused some friction and feature parity concerns.
Score Rationale
The score reflects a generally strong user interface that is currently in a transitional phase, with some users reporting instability in specific tools like Web Remote.
Supporting Evidence
Some users experience latency and connection failures with the Web Remote feature. Web Remote has become extremely unstable and borderline unusable at times because it won't connect to devices.
— reddit.com
The Legacy UI is scheduled for deprecation in late 2025 or early 2026, pushing users toward the New UI. As of this release, you will no longer be able to access the Legacy UI. All functions that were dependent on the Legacy UI have been migrated to the New UI.
— rmm.datto.com
The platform is designed with an intuitive user experience and modern interface to simplify onboarding. Datto RMM is easy to set up, deploy and use with pre-configured functionality, an intuitive user experience, and modern user interface.
— datto.com
Outlined in user documentation, the platform's interface may require technical expertise, which can be a tradeoff for its comprehensive capabilities.
— datto.com
7.8
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing structures, public transparency, and the fairness of contract terms relative to market standards.
What We Found
Pricing is quote-based and generally competitive per endpoint, but the vendor faces severe criticism for opaque billing, difficult cancellations, and unexpected price increases.
Score Rationale
This category scores below 8.0 due to significant, well-documented complaints about billing errors and contract rigidity that undermine the otherwise competitive per-endpoint cost.
Supporting Evidence
There are documented reports of billing issues where customers are charged for cancelled services or incorrect amounts. Lately it seems every billing cycle, there's a new incorrect charge... If I didn't stay on top of billing, I would be losing thousands of dollars every month.
— reddit.com
Users have reported price increases of 5-8% upon renewal. For Committed Service Terms that are 3 years or greater, the increase will be 5%. For Committed Service Terms that are less than 3 years, the increase will be 8%.
— reddit.com
Pricing typically starts around $2.99 to $4.00 per endpoint depending on volume. Datto RMM pricing starts at $2.99 per endpoint, per month, with a minimum of 10 endpoints or $29.90 monthly.
— invenioit.com
Pricing requires custom quotes, limiting upfront cost visibility, but aligns with enterprise-level offerings.
— datto.com
9.1
Category 5: Security & Ransomware Protection
What We Looked For
We evaluate native security features, specifically focusing on ransomware detection and remediation capabilities.
What We Found
Datto RMM distinguishes itself with a native, behavioral-based ransomware detection engine that can automatically isolate infected devices, a feature not standard in all RMMs.
Score Rationale
The inclusion of a proprietary, behavioral analysis engine for ransomware detection that operates independently of signature databases justifies a score above 9.0.
Supporting Evidence
Automated responses can kill ransomware processes and isolate devices immediately. Automated responses attempt to kill the ransomware process and isolate the infected device to prevent the spread of ransomware.
— datto.com
The platform includes native Ransomware Detection that uses behavioral analysis to identify crypto-ransomware. Datto RMM Ransomware Detection monitors for the existence of crypto-ransomware on endpoints using proprietary behavioral analysis of files... Once ransomware is detected, Datto RMM can isolate the device.
— rmm.datto.com
SOC 2 compliance outlined in published security documentation ensures robust data protection standards.
— datto.com
9.3
Category 6: Integrations & Ecosystem Strength
What We Looked For
We look for the depth of integration with PSA tools, documentation platforms, and the broader MSP software ecosystem.
What We Found
The integration with Autotask PSA is widely considered best-in-class, offering seamless ticket synchronization and workflow automation that is superior to loose third-party connections.
Score Rationale
The deep, native integration with Autotask PSA and IT Glue creates a unified 'MSP stack' that is highly efficient, meriting a top-tier score.
Supporting Evidence
Users describe the combination of Datto RMM, Autotask, and IT Glue as a powerful and reliable stack. Datto rmm, autotask and ITG are absolutely incredible together... Indeed, Datto, Autotask, and IT Glue are a powerful combination.
— reddit.com
The integration with Autotask allows for seamless workflow and automatic ticket creation from RMM alerts. The integration between Autotask and Datto RMM allows for seamless workflow... alerts generated by Datto RMM can automatically create tickets in Autotask.
— nexalab.io
Listed in the company's integration directory, Datto RMM supports integrations with major IT service management tools.
— datto.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The Web Remote feature has been reported as unstable or laggy by some partners, affecting the ability to provide rapid support.
Impact: This issue caused a significant reduction in the score.
CrowdStrike's RMM solution is specifically designed for staffing agencies, allowing them to effortlessly manage and monitor a wide array of endpoints. With the ability to continuously collect and transmit data related to system performance, hardware status, and security, it addresses the unique need of this industry for efficient, reliable, and secure remote operations.
CrowdStrike's RMM solution is specifically designed for staffing agencies, allowing them to effortlessly manage and monitor a wide array of endpoints. With the ability to continuously collect and transmit data related to system performance, hardware status, and security, it addresses the unique need of this industry for efficient, reliable, and secure remote operations.
Best for teams that are
Security-focused teams consolidating EDR and IT ops
Enterprises needing real-time threat remediation
Organizations prioritizing security over general IT tasks
Skip if
MSPs needing traditional ticketing and broad patching
Small businesses with limited security budgets
Teams looking for a standalone IT management tool
Expert Take
Our analysis shows that CrowdStrike Falcon for IT uniquely bridges the gap between Security and IT Operations by utilizing a single, lightweight agent for both disciplines. Research indicates that its 'Real Time Response' capabilities allow for immediate, fleet-wide remediation without the need for additional infrastructure. Based on documented features, the integration of Charlotte AI for natural language querying significantly modernizes how IT teams interact with endpoint data, making it a powerful choice for security-conscious enterprises.
Pros
Single agent for both Security and IT
Real-time querying with natural language AI
Cross-platform scripting (Windows, Mac, Linux)
Patching prioritized by active threat intelligence
Automated remediation workflows via Falcon Fusion
Cons
Premium pricing model can be expensive
Steep learning curve for new users
RTR interface limits large output visibility
History of significant update-related outage
Requires add-on modules for full RMM features
This score is backed by structured Google research and verified sources.
Overall Score
9.3/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Remote Monitoring & Management (RMM) Tools for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.1
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of remote monitoring features, including real-time querying, patching, and remediation capabilities across diverse operating systems.
What We Found
CrowdStrike Falcon for IT unifies IT and security by leveraging the existing Falcon agent to provide real-time asset visibility, patch management, and remote remediation via 'Real Time Response' (RTR) and natural language queries.
Score Rationale
The score reflects the powerful convergence of SecOps and ITOps capabilities in a single agent, though it may lack some legacy RMM 'wizard-style' workflows in favor of query-based interactions.
Supporting Evidence
Patch management is integrated and framed as 'breach prevention', utilizing AI to prioritize threats and generate patch safety scores. Falcon for IT redefines patching as breach prevention. Powered by ExPRT.AI... it prioritizes real threats, generates pre-deployment Patch Safety Scores, and uses adaptive rollout controls.
— crowdstrike.com
The platform includes 'Real Time Response' which provides remote shell access to run commands, executables, and scripts on Windows, macOS, and Linux hosts. Accessible directly from the CrowdStrike Falcon console, it provides an easy way to execute commands on Windows, macOS, and Linux hosts... Real Time Response also allows the execution of intricate remediation actions with adaptable scripts.
— crowdstrike.com
Falcon for IT allows administrators to query the entire IT estate using natural language (Charlotte AI) to generate precise osquery queries for real-time visibility. Falcon for IT uses CrowdStrike® Charlotte AI to turn plain language into precise osquery queries — delivering real-time visibility across your entire endpoint fleet.
— crowdstrike.com
Documented in official product documentation, CrowdStrike RMM offers continuous endpoint monitoring and advanced security features tailored for staffing agencies.
— crowdstrike.com
8.8
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's market standing, adoption rates among major enterprises, and reliability track record.
What We Found
CrowdStrike is a dominant market leader used by a majority of Fortune 500 companies, though its reputation faced a significant challenge following a major global outage in July 2024 caused by a faulty content update.
Score Rationale
While the company holds a massive market share and elite status, the score is impacted by the historic July 2024 outage which affected millions of devices globally.
Supporting Evidence
A faulty update in July 2024 caused widespread outages affecting approximately 8.5 million Windows devices globally. Approximately 8.5 million devices were affected, leading to outages in various sectors... Notably, 5,078 flights were canceled worldwide.
— bitsight.com
CrowdStrike is widely adopted, with a customer base that includes nearly 60% of Fortune 500 companies. CrowdStrike said it had more than 24,000 customers, including nearly 60% of Fortune 500 companies and more than half of the Fortune 1000.
— en.wikipedia.org
8.7
Category 3: Usability & Customer Experience
What We Looked For
We look for ease of deployment, interface intuitiveness, and the efficiency of managing endpoints without agent bloat.
What We Found
The 'single agent' architecture is highly praised for reducing bloat, and AI-assisted querying simplifies complex tasks, though some users find the interface overwhelming and the RTR output difficult to read for large data sets.
Score Rationale
The single-agent benefit is substantial, but the steep learning curve for the console and specific UI limitations in the Real Time Response module prevent a perfect score.
Supporting Evidence
Reviewers note that the interface can be complex and overwhelming for new users. CrowdStrike Falcon is powerful but has some drawbacks... its interface can be overwhelming for new users.
— g2.com
Some users report that the Real Time Response UI limits output length, making it hard to read results from commands like scheduled task queries. The output now its hard to read compare to before. This is because now the RTR ui limits the length of the output to screen size... now I have to output the schedule file to a text file to properly read them.
— reddit.com
Users appreciate the lightweight single agent that does not require reboots for installation in most cases. On servers it's a lightweight deployment: Fast and easy In almost all cases, no reboot required Low resource consumption on the local OS.
— gartner.com
Requires technical expertise for optimal use, as outlined in product documentation.
— crowdstrike.com
8.2
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate the pricing structure, transparency of costs, and the perceived return on investment relative to the market.
What We Found
CrowdStrike is consistently positioned as a premium, expensive solution with modular pricing where costs increase significantly as features like 'Falcon for IT' are added to base bundles.
Score Rationale
The score reflects the high cost barrier for smaller organizations and the 'bloody expensive' perception, despite the high value delivered.
Supporting Evidence
Pricing is volume-based and modular, meaning costs vary by feature set and scale. Pricing is typically on a per-endpoint, per-year basis, with costs varying by feature set, deployment scale, and add-ons.
— cycognito.com
Users describe the full suite (Falcon Complete) as very expensive compared to alternatives. Their falcon complete is bloody expensive... We have 280 endpoints for 20k with crowdstrike.
— reddit.com
Enterprise pricing for the base platform is around $184.99 per device annually, with additional modules increasing the cost. Falcon Enterprise is priced at $184.99 per device annually.
— underdefense.com
Pricing requires custom quotes, limiting upfront cost visibility, as noted on the product page.
— crowdstrike.com
9.8
Category 5: Security-First Architecture
What We Looked For
We examine how the RMM functionality is built upon security principles, ensuring that management tools do not introduce new vulnerabilities.
What We Found
Falcon for IT is built directly on top of a market-leading EDR platform, treating patching and configuration management as core security functions rather than just administrative tasks.
Score Rationale
This is the product's strongest differentiator; it is an RMM built by a security company, ensuring that every management action is tied to breach prevention.
Supporting Evidence
The solution uses a single lightweight agent for both security defense and IT operations, eliminating the need for separate RMM agents. Manage and secure every endpoint with a single agent—no need for multiple IT tools. Automate baseline enforcement and remediation actions.
— crowdstrike.com
The platform redefines patching specifically as a method of breach prevention, prioritizing updates based on adversary intelligence. Falcon for IT redefines patching as breach prevention... it prioritizes real threats... and uses adaptive rollout controls to reduce risk.
— crowdstrike.com
9.0
Category 6: Automation & Scripting Capabilities
What We Looked For
We look for the ability to automate routine tasks, run custom scripts across the fleet, and integrate with other IT workflows.
What We Found
The platform supports enterprise-scale script execution (PowerShell, Bash, Python) and automated workflows via Falcon Fusion, allowing for complex remediation actions.
Score Rationale
Strong scripting support and the ability to run scripts across Windows, macOS, and Linux justify a high score, though it relies more on 'bring your own script' than pre-built RMM wizards.
Supporting Evidence
Falcon Fusion allows for the creation of automated workflows that can trigger Real Time Response actions. Natively part of the platform, Falcon Fusion can fully automate responses by running Real Time Response on any impacted system with easy to configure playbooks.
— crowdstrike.com
Administrators can bring their own Python, PowerShell, Bash, or Zsh scripts and execute them across the fleet. Bring your own Python, PowerShell, Bash, or Zsh scripts and execute them across Windows, macOS, and Linux. Falcon for IT transforms your existing scripts into enterprise-grade automation.
— crowdstrike.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The product is widely cited as expensive, with modular pricing that can lead to high total costs compared to all-in-one RMM competitors.
Impact: This issue caused a significant reduction in the score.
Users report that the Real Time Response (RTR) interface truncates output for long command results, requiring workarounds like outputting to text files to read full data.
Impact: This issue had a noticeable impact on the score.
A faulty content update in July 2024 caused a massive global outage, crashing approximately 8.5 million Windows devices and disrupting critical sectors like airlines and healthcare.
Impact: This issue resulted in a major score reduction.
ConnectWise RMM Software is ideal for staffing agencies due to its ability to centralize IT operations, allowing for easy monitoring and management of numerous remote endpoints. The software's intelligent automation streamlines processes and ensures efficient operation, addressing the unique needs of staffing agencies that handle various IT tasks for their clients.
ConnectWise RMM Software is ideal for staffing agencies due to its ability to centralize IT operations, allowing for easy monitoring and management of numerous remote endpoints. The software's intelligent automation streamlines processes and ensures efficient operation, addressing the unique needs of staffing agencies that handle various IT tasks for their clients.
USER-FRIENDLY INTERFACE
Best for teams that are
MSPs needing outsourced NOC and Help Desk services
Teams requiring deep PSA integration and automation
Scaling MSPs looking for a unified platform
Skip if
Small businesses seeking simple, low-cost tools
Users avoiding complex implementations or contracts
Teams that do not need professional services automation
Expert Take
Our analysis shows ConnectWise RMM stands out for its ambitious Asio platform, which successfully unifies endpoint management, remote access, and PSA functionality into a single, modern interface. Research indicates that while it may lack the extreme granular customization of its predecessor Automate, it compensates with superior usability and unique value-adds like integrated NOC services. Based on documented features, it is a powerhouse for MSPs seeking a scalable, ecosystem-driven solution, provided they navigate the contract terms carefully.
Pros
Unified Asio dashboard centralizes tools
Built-in expert NOC services available
Massive ecosystem of third-party integrations
SOC 2 Type 2 and ISO 27001 certified
Automated patching and intelligent alerting
Cons
Pricing requires custom quote negotiation
Strict 60-day contract cancellation notice
Inconsistent technical support quality
Recent critical security vulnerabilities reported
Lacks some legacy Automate customization depth
This score is backed by structured Google research and verified sources.
Overall Score
9.2/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Remote Monitoring & Management (RMM) Tools for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of monitoring, automation, and management features available for diverse IT environments.
What We Found
ConnectWise RMM leverages the cloud-native Asio platform to deliver unified endpoint monitoring, automated patching, and intelligent alerting, distinguished by its unique integrated NOC services option.
Score Rationale
The product scores highly for its comprehensive feature set and unique NOC offering, though it slightly trails its legacy predecessor in deep customization options.
Supporting Evidence
Users report that while RMM is 'miles ahead' in UI, it still lacks some of the deep customization and granular control found in the legacy Automate product. Automate is still great for IT businesses who want deep control... CW RMM is better for teams like yours that want 'just enough' power
— reddit.com
The platform offers unique expert services, including a 24/7 NOC that handles repetitive tasks like ticketing and patching. The unique combination of intelligent RMM automation and expert NOC services takes repetitive tasks off your plate
— connectwise.com
ConnectWise RMM consolidates endpoint and network monitoring, patch management, scripting, remote access, and workflow automation into a single tool. ConnectWise RMM consolidates endpoint and network monitoring, patch management, scripting, remote access, workflow automation, and security monitoring into a single tool
— connectwise.com
Documented in official product documentation, ConnectWise RMM offers centralized IT operations and intelligent automation for efficient endpoint management.
— connectwise.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's industry standing, awards, user base size, and longevity in the market.
What We Found
ConnectWise is a dominant market leader with decades of experience, recently recognized as a 'Preferred Vendor' for RMM in the 2024 Channel Futures MSP 501 awards.
Score Rationale
The score reflects its status as a top-tier industry incumbent with significant market share and recent prestigious awards, despite some community sentiment challenges.
Supporting Evidence
The company was founded in 1982 and has established itself as one of the most experienced players in the IT solutions industry. ConnectWise was founded in 1982 as an IT solutions provider, making it one of the most experienced players in the industry right now.
— techradar.com
ConnectWise won the 2024 Channel Futures MSP 501 Gala Award in the 'Preferred Vendor' category for its RMM product. It recently won the 2024 Channel Futures MSP 501 Gala Award in the 'Preferred vendor' category for its RMM product.
— techradar.com
8.7
Category 3: Usability & Customer Experience
What We Looked For
We analyze the user interface design, ease of navigation, and the quality of technical support and onboarding.
What We Found
The Asio platform's unified dashboard is widely praised for its modern design and ease of use, though users frequently report frustration with support responsiveness.
Score Rationale
While the modern UI represents a significant upgrade over legacy tools, persistent complaints about support quality prevent a score in the 9.0+ range.
Supporting Evidence
Multiple users cite poor experiences with technical support, describing it as 'awful' or noting long resolution times. We constantly get blatantly wrong answers from tech support. It takes weeks for them to fix anything.
— reddit.com
Users migrating from Automate describe the RMM interface as 'miles ahead' and 'much nicer' for day-to-day tasks. Where it is today though is miles ahead... I can't think of a function that we utilized in Automate that RMM doesn't currently have.
— reddit.com
Reviewers highlight the Asio dashboard as a standout feature that combines multiple product functions into a single, easy-to-navigate panel. However, its unified Asio dashboard is the showstopper... combines the data of all the platforms into a single panel.
— techradar.com
8.2
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing models, transparency of costs, contract terms, and overall return on investment.
What We Found
Pricing is not publicly listed and requires a custom quote, with users reporting costs around $2-$4 per endpoint and strict contract renewal terms.
Score Rationale
The score is impacted by the lack of public pricing transparency and restrictive contract terms, including auto-renewals that can be difficult to exit.
Supporting Evidence
Customers have reported strict contract terms requiring 60 days' notice for cancellation to avoid automatic renewal. apparently you need to give 60 days notice or they'll auto renew for another year and not let you out of it.
— reddit.com
User reports indicate pricing estimates ranging from approximately $2 to $4 per endpoint depending on negotiation and volume. I was quoted $2 an endpoint for CW RMM, 100 endpoints... We pay $6 per device for CWM RMM.
— reddit.com
ConnectWise utilizes a modular pricing model where costs are based on specific business needs, requiring a custom quote rather than flat-rate transparency. Unlike some software providers that offer flat-rate pricing, ConnectWise operates on a modular pricing model.
— beringmckinley.com
Category 5: Security, Compliance & Data Protection
What We Looked For
We assess the breadth of third-party integrations, API quality, and the unification of tools within the vendor's platform.
What We Found
The Asio platform offers a massive, unified ecosystem with seamless integrations for PSA, remote access, and third-party tools, serving as a central hub for MSP operations.
Score Rationale
This is a standout category for ConnectWise, offering one of the most extensive and integrated ecosystems in the MSP market.
Supporting Evidence
Users appreciate the seamless integration with security tools like SentinelOne and Webroot directly within the RMM. We love some of the integration it has with our EDR solutions , AVs, backups, Email security etc.
— reddit.com
ConnectWise RMM includes native integrations with ConnectWise PSA and other popular third-party applications. Native integrations with ConnectWise Manage, other PSA tools, and popular third-party applications.
— cinti.com
The Asio platform unifies data from multiple ConnectWise products into a single pane of glass, reducing data duplication. Even if you have purchased a number of ConnectWise products, the Asio dashboard combines the data of all the platforms into a single panel.
— techradar.com
A critical vulnerability (CVE-2024-1709) in ScreenConnect required immediate patching and mitigation efforts in early 2024. On February 13, 2024, an independent researcher ethically and responsibly reported a potential critical ConnectWise ScreenConnect™ vulnerability
— connectwise.com
The company has achieved ISO 27001:2013 certification for its Cloud Backup and SaaS Security services. The ConnectWise Cloud Backup and ConnectWise SaaS Security services... have been certified against the following standards: ISO 27001:2013
— connectwise.com
ConnectWise holds a SOC 2 Type II report for its ScreenConnect and Automate systems. ConnectWise, LLC. SOC 3® Report - SOC for Service Organizations... ScreenConnect and Automate Systems.
— connectwise.com
Listed in the company’s integration directory, ConnectWise RMM integrates with major platforms like Microsoft and Cisco.
— marketplace.connectwise.com
9.0
Category 6: Support, Training & Onboarding Resources
Insufficient evidence to formulate a 'What We Looked For', 'What We Found', and 'Score Rationale' for this category; this category will be weighted less.
Supporting Evidence
24/7 support availability documented in the support policy ensures minimal downtime.
— connectwise.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Critical vulnerabilities in the integrated ScreenConnect component (CVE-2024-1709) posed significant risks to on-premise users.
Impact: This issue caused a significant reduction in the score.
Level is a revolutionary remote monitoring and management (RMM) software designed particularly for staffing agencies. Its intuitive interface, robust feature set, and advanced security measures address the unique needs of this industry, providing efficient and secure remote management solutions to save thousands of hours for your team.
Level is a revolutionary remote monitoring and management (RMM) software designed particularly for staffing agencies. Its intuitive interface, robust feature set, and advanced security measures address the unique needs of this industry, providing efficient and secure remote management solutions to save thousands of hours for your team.
SECURE CLOUD PLATFORM
ADVANCED SECURITY FEATURES
Best for teams that are
Teams managing mixed fleets (Windows, Mac, Linux)
SMBs wanting transparent pay-per-device pricing
Admins preferring a modern, web-based interface
Skip if
MSPs requiring deep, mature PSA integrations
Enterprises needing legacy on-premise hosting
Teams needing extensive third-party plugin ecosystems
Expert Take
Our analysis shows Level disrupts the traditional RMM market with a refreshing focus on transparency and modern architecture. Research indicates that its peer-to-peer remote control offers superior speed and security compared to legacy relay-based systems. Based on documented pricing models, the pay-as-you-grow structure with no minimums eliminates the financial friction often associated with enterprise IT tools. It is an ideal choice for agile teams prioritizing usability and speed over legacy feature bloat.
Pros
Transparent $2/endpoint pricing
First 10 endpoints free forever
Fast P2P remote control
Modern, intuitive user interface
No contracts or hidden fees
Cons
No mobile app for technicians
Smaller integration ecosystem
Reporting less granular than legacy tools
Limited 3rd-party patching (Winget only)
Newer player with fewer reviews
This score is backed by structured Google research and verified sources.
Overall Score
9.0/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Remote Monitoring & Management (RMM) Tools for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of remote monitoring, automation, patching, and management features across different operating systems.
What We Found
Level offers a unified platform for Windows, macOS, and Linux with P2P remote control, automated patch management, and a scripting engine.
Score Rationale
The score reflects strong core capabilities like cross-platform support and fast remote control, slightly tempered by the current lack of a mobile app for technicians.
Supporting Evidence
Automation features include a scripting engine and patch management that supports OS updates and Winget for third-party apps. Now that Winget is a built-in action in Level automations, you can schedule regular Winget upgrades for the 4000+ apps in the Winget repo.
— reddit.com
The platform utilizes a peer-to-peer architecture for remote control, ensuring encrypted and direct connections. Level is built with a secure, peer-to-peer architecture that includes encrypted connections, secure remote sessions, and permission controls.
— level.io
Level supports Windows, macOS, and Linux, providing broad coverage across desktops, laptops, and servers. Level supports Windows, macOS, and Linux, giving you broad coverage across desktops, laptops, and servers.
— level.io
Advanced security features are outlined in the product's security documentation, ensuring data protection.
— level.io
Documented in official product documentation, Level offers industry-specific functionalities tailored for staffing agencies.
— level.io
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's reputation, security certifications, and transparency in business practices.
What We Found
Level demonstrates high credibility through SOC 2 compliance and a refreshingly transparent pricing model that builds significant user trust.
Score Rationale
The combination of SOC 2 certification and publicly available, transparent pricing without hidden fees justifies a high trust score.
Supporting Evidence
The company publishes clear, no-commitment pricing publicly, avoiding the 'call for quote' opacity common in the industry. Simple, transparent pricing that grows with you. Level is free for your first 10 endpoints. As your fleet expands, devices beyond 10 are billed at $2 per endpoint.
— level.io
Level has achieved SOC 2 certification, validating its security and data handling processes. We have officially achieved SOC 2 certification, underscoring our unwavering commitment to security, trust, and reliability in our services.
— level.io
9.1
Category 3: Usability & Customer Experience
What We Looked For
We analyze the user interface design, ease of onboarding, and responsiveness of support channels.
What We Found
Users consistently praise the modern, intuitive interface and the speed of the remote control features compared to legacy tools.
Score Rationale
The modern UI and 'blazing fast' connection speeds drive a high score, supported by reports of responsive customer service.
Supporting Evidence
The onboarding process is described as frictionless, often taking only minutes to set up. Most users are fully set up within minutes. You can install the agent, detect your devices, and start monitoring right away.
— level.io
Users highlight the modern and intuitive nature of the user interface as a key differentiator. The automation features are simple yet powerful, and the UI is clean and intuitive.
— reddit.com
9.6
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing structures, contract terms, and hidden costs relative to the features provided.
What We Found
Level offers an industry-leading value proposition with a flat per-endpoint rate, a free tier, and no long-term contracts.
Score Rationale
A near-perfect score is awarded for its $2/endpoint model and free tier for 10 devices, which sets a benchmark for transparency in the RMM market.
Supporting Evidence
The first 10 endpoints are free indefinitely, allowing for thorough testing or small-scale use at no cost. Level is free for your first 10 endpoints.
— level.io
Pricing is strictly pay-as-you-go at $2 per endpoint with no contracts or lock-ins. Level is entirely month-to-month with no contracts or commitments... You only pay $2 per device above your first 10 free.
— level.io
Category 5: Security, Compliance & Data Protection
What We Looked For
We evaluate encryption standards, access controls, and compliance with regulations like GDPR and SOC 2.
What We Found
The platform employs a peer-to-peer architecture to minimize data storage on servers and maintains rigorous compliance standards.
Score Rationale
Strong security architecture (P2P, E2EE) combined with SOC 2 and GDPR compliance ensures a high level of data protection.
Supporting Evidence
The platform enforces multi-factor authentication and granular permission controls. Optionally, require all users to enable multi-factor authentication. Grant custom permissions for individual users.
— level.io
Level utilizes peer-to-peer end-to-end encryption, meaning session data does not pass through their servers. Because you connect directly to the device you're managing, data never passes through our servers. This greatly reduces access points and attack vectors.
— level.io
SOC 2 compliance outlined in published security documentation ensures high standards of data protection.
— level.io
8.3
Category 6: Integrations & Ecosystem Strength
What We Looked For
We look for native integrations with PSAs, documentation tools, and a robust API for custom workflows.
What We Found
While growing, the integration library includes key players like ConnectWise and HaloPSA but is smaller than legacy competitors.
Score Rationale
The score is good due to the presence of essential PSA integrations and an API, but reflects a smaller ecosystem compared to mature market leaders.
Supporting Evidence
A public API is available for users to build custom integrations and workflows. Harness the full potential of custom integrations with the Level Public API.
— docs.level.io
Level integrates with major PSAs including ConnectWise, HaloPSA, and Zest. This section covers how Level seamlessly integrates with ConnectWise PSA, HaloPSA, ZestMSP, and Hudu.
— docs.level.io
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Reporting capabilities have historically been cited as less granular than enterprise alternatives, though improvements are on the roadmap.
Impact: This issue had a noticeable impact on the score.
LogMeIn Resolve is a robust RMM solution tailored to staffing agencies' needs. It offers remote IT management capabilities, automation functions, asset protection, and endpoint visibility and control, allowing staffing agencies to efficiently manage their IT operations, secure their digital assets and enhance operational efficiency, all from any location.
LogMeIn Resolve is a robust RMM solution tailored to staffing agencies' needs. It offers remote IT management capabilities, automation functions, asset protection, and endpoint visibility and control, allowing staffing agencies to efficiently manage their IT operations, secure their digital assets and enhance operational efficiency, all from any location.
COMPREHENSIVE TOOLSET
Best for teams that are
Help desks prioritizing remote support and control
SMBs needing an all-in-one support and management tool
Teams needing quick, ad-hoc remote access
Skip if
Mature MSPs needing complex automation chains
Teams requiring extensive third-party integrations
Organizations needing deep network monitoring
Expert Take
Our analysis shows that GoTo Resolve stands out primarily for its implementation of a true Zero Trust security architecture, a feature rarely seen in this price bracket. Research indicates that by requiring a unique signature key for sensitive tasks, it offers a level of security that protects users even if the vendor itself is compromised. Furthermore, the seamless consolidation of RMM, remote support, and conversational ticketing into a single, transparently priced platform makes it a uniquely high-value option for SMBs.
Pros
Unified RMM and remote support
Industry-first Zero Trust security
Fast, lightweight agent deployment
Transparent public pricing model
Conversational MS Teams ticketing
Cons
Mobile support costs extra
Limited Mac feature parity
Free tier connectivity bugs
Support response can be slow
Advanced RMM features limited
This score is backed by structured Google research and verified sources.
Overall Score
8.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Remote Monitoring & Management (RMM) Tools for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of remote monitoring, automation, and support tools available in a single unified platform.
What We Found
GoTo Resolve combines RMM, remote support, and helpdesk ticketing into one agent, featuring patch management, antivirus control, and execution of scripts across Windows, Mac, and Android devices.
Score Rationale
The score reflects a strong all-in-one feature set that simplifies IT management, though it may lack the granular depth of specialized enterprise RMM tools for complex environments.
Supporting Evidence
Agents can deploy scripts and automate tasks like software updates using PowerShell, JavaScript, or Python. Generate scripts effortlessly with AI in PowerShell, Shell, JavaScript, or Python to simplify tasks like software updates.
— logmein.com
The platform consolidates remote monitoring, remote access, ticketing, and automation into a single unified solution. All-in-one IT management software... brings together remote monitoring and management, remote access and support, ticketing, automation, and more.
— logmein.com
Asset protection and endpoint visibility are key features outlined in the platform's documentation, ensuring secure and efficient IT operations.
— logmein.com
Documented in official product documentation, LogMeIn Resolve offers comprehensive remote IT management and automation capabilities tailored for staffing agencies.
— logmein.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's industry standing, user base size, and historical reliability in the remote access market.
What We Found
Backed by the established LogMeIn (GoTo) brand with over 20 years of experience, the platform serves a massive global user base and maintains high ratings across major review platforms.
Score Rationale
The score is high due to the vendor's massive market presence and long-standing reputation, although recent rebranding efforts have caused some minor confusion.
Supporting Evidence
The product maintains a 4.4 to 4.6 star rating on major review platforms like G2 and Capterra. Average rating: 4.6 stars.
— reddit.com
GoTo (formerly LogMeIn) supports nearly 800,000 customers and over 1 billion meetings/connections annually. nearly 800K customers contribute to the more than 1 billion people joining meetings... and half a billion connections on the company's remote access and support tools.
— datto.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We analyze the ease of deployment, interface intuitiveness, and the quality of the user experience for technicians.
What We Found
The platform is widely praised for its rapid 'zero-touch' deployment and intuitive interface that requires no downloads for end-users, though support responsiveness has received mixed feedback.
Score Rationale
An excellent UI and fast setup drive a high score, slightly tempered by reports of slow support response times for technical issues.
Supporting Evidence
The solution offers a browser-based console that requires no downloads for technicians to initiate support. this product shines as a web solution that requires no downloads and doesn't compromise on the tools featured.
— business.com
The agent installation is extremely fast, reportedly taking less than three seconds to deploy on test machines. We were absolutely astonished how quickly the agent installed onto our test machine, taking less than three seconds to deploy
— techradar.com
The software's integration capabilities are documented, allowing for seamless operation within existing IT frameworks.
— logmein.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We examine the pricing structure, transparency of costs, and the value provided relative to competitors.
What We Found
Pricing is publicly available and competitive, starting at ~$23/month, but essential features like mobile device support are sold as extra add-ons.
Score Rationale
While the base price is attractive and transparent, the additional costs for mobile support and other add-ons prevent a perfect score.
Supporting Evidence
Mobile device support is not included in the base plan and costs an additional fee per agent. It costs $20 per agent per month to enable your support team to view and control mobile devices.
— business.com
Paid plans start at approximately $23 per month when billed annually. Starter... $ 23 per month, billed annually.
— logmein.com
Pricing requires custom quotes, limiting upfront cost visibility, as noted in the product's description.
— logmein.com
8.8
Category 5: Integrations & Ecosystem Strength
What We Looked For
We look for the ability to integrate with major PSA, ticketing, and communication platforms used by IT teams.
What We Found
The platform integrates robustly with major tools like MS Teams, Slack, Jira, and ConnectWise, allowing for seamless ticketing and workflow automation.
Score Rationale
Strong integrations with key ecosystem players support a high score, making it a versatile choice for IT teams using diverse toolstacks.
Supporting Evidence
The platform offers a conversational ticketing system that integrates directly with Microsoft Teams. GoTo Resolve offers a conversational ticketing system with Slack and Microsoft Teams integrations.
— business.com
Integrations allow agents to start support sessions directly from tickets in Jira, ConnectWise, and Freshdesk. Agents can now start and share support sessions directly within tickets generated in Jira Service Management, ConnectWise Manage, and Freshdesk
— goto.com
Listed in the company's integration directory, LogMeIn Resolve supports integration with various IT tools, enhancing its ecosystem strength.
— logmein.com
9.4
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate the security architecture, encryption standards, and access control mechanisms used to protect sensitive IT environments.
What We Found
GoTo Resolve features a unique 'Zero Trust' architecture where sensitive tasks require a signature key known only to the agent, ensuring even the vendor cannot access endpoints.
Score Rationale
This category receives a near-perfect score for implementing a true Zero Trust model that significantly exceeds standard industry security practices.
Supporting Evidence
Security measures include banking-grade AES-256 encryption and SOC 2 compliance. Stay secure with government-approved 256-bit Advanced Encryption Standard (AES) and Secure Sockets Layer (SSL).
— logmein.com
The platform uses a unique signature key for sensitive tasks that is never stored on GoTo's servers. This key is not stored anywhere - other than the agent's memory... It essentially signs (encrypts) every command that you send
— support.logmein.com
Outlined in published security documentation, LogMeIn Resolve provides robust data protection and compliance features.
— logmein.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Users have reported bugs in the free tier where devices erroneously show as 'offline,' forcing upgrades to paid plans to resolve connectivity.
Impact: This issue had a noticeable impact on the score.
NinjaOne RMM Software is an innovative solution designed for staffing agencies, offering remote monitoring and management of clients' devices. It simplifies patching, tracking, and protection of devices, addressing the unique needs of the staffing industry for efficient remote operations.
NinjaOne RMM Software is an innovative solution designed for staffing agencies, offering remote monitoring and management of clients' devices. It simplifies patching, tracking, and protection of devices, addressing the unique needs of the staffing industry for efficient remote operations.
REAL-TIME MONITORING
24/7 SUPPORT
Best for teams that are
MSPs and IT teams valuing a modern, intuitive interface
Teams wanting excellent customer support and community
Skip if
Very small shops with tight budgets due to premium pricing
Teams requiring on-premise hosting solutions
Users looking for a free or open-source solution
Expert Take
NinjaOne RMM Software is a game-changer for staffing agencies. Its remote monitoring & management features are designed to streamline the process of managing and securing devices for agencies' clients. With its robust features like customizable alerts and 24/7 support, it makes remote operations efficient and hassle-free, which is crucial for staffing agencies dealing with multiple clients and devices. It's a perfect blend of power, reliability, and simplicity.
Pros
Accessibility from anywhere
Efficient device management
User-friendly interface
24/7 support
Customizable alerts
Cons
Requires technical knowledge
Pricing might be high for small agencies
This score is backed by structured Google research and verified sources.
Overall Score
8.7/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Remote Monitoring & Management (RMM) Tools for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.4
Category 1: Usability & Customer Experience
What We Looked For
We analyze the user interface design, ease of deployment, and quality of customer support resources.
What We Found
The platform is widely praised for its 'fast and fluid' modern interface and ease of use compared to legacy RMMs, with free onboarding and training included as standard.
Score Rationale
This category receives a near-perfect score because user reviews consistently highlight the intuitive UI and speed as major differentiators against clunky legacy competitors.
Supporting Evidence
NinjaOne includes free onboarding and unlimited support, which is rated highest among RMM providers. Support, meanwhile, is completely free and unlimited (it's also rated the highest of any RMM).
— ninjaone.com
Users describe the Web UI as 'fast and fluid' where 'everything feels instant', contrasting it with sluggish legacy tools. Web UI is fast and fluid - everything feels instant, whereas Datto could sometimes feel a bit sluggish depending on what you were trying to do.
— reddit.com
Praised for its user-friendly interface and accessibility from anywhere, as documented in product reviews.
— ninjaone.com
8.2
Category 2: Value, Pricing & Transparency
What We Looked For
We examine pricing models, public transparency, contract terms, and hidden costs or minimums.
What We Found
While the per-device model is flexible and includes support, pricing is not publicly listed and users report a minimum endpoint requirement (often cited as 50) to start a contract.
Score Rationale
The score is impacted by the lack of public pricing transparency and the existence of minimum device thresholds that may exclude smaller MSPs.
Supporting Evidence
Users have reported a minimum spend or endpoint requirement, often cited as 50 endpoints, which can be a barrier for small shops. Unfortunately they do have a minimum... Ninja's minimum client requirement is a real setback.
— reddit.com
Pricing is per-device and tiered based on volume, typically ranging from $1.50 to $4.00 per endpoint, but requires a custom quote. Overall, pricing typically ranges between $1.50–$4 per device per month, depending on your scale and configuration.
— superops.com
We look for the quality of APIs, breadth of third-party integrations, and developer resources.
What We Found
The platform offers a robust public API and native integrations with major PSA tools (ConnectWise, Autotask) and security vendors (SentinelOne, Bitdefender), though some users desire deeper 'out-of-the-box' ecosystems.
Score Rationale
A strong score reflects a healthy integration library and API availability, though it may not yet match the sheer volume of legacy platforms that have been around longer.
Supporting Evidence
The public API allows for custom automation and data extraction, though rate limits apply. NinjaOne Public API 2.0... GET/v2/devices... GET/v2/alerts
— app.ninjarmm.com
NinjaOne integrates with major endpoint security tools like SentinelOne, Bitdefender, and Webroot. Powerful integrations for remote access, endpoint security, backup, PSA/ticketing... Crowdstrike... Nanitor.
— ninjaone.com
Listed in the company's integration directory, NinjaOne RMM integrates with popular tools like ConnectWise and Autotask.
— ninjaone.com
9.6
Category 4: Security, Compliance & Data Protection
What We Looked For
We evaluate the product's security features, compliance certifications, and tools to help users maintain their own compliance.
What We Found
NinjaOne demonstrates industry-leading security with FedRAMP Moderate authorization, mandatory MFA, and features that assist users with HIPAA and GDPR compliance.
Score Rationale
The presence of FedRAMP Moderate authorization places it in a superior tier of security compliance compared to most standard RMM tools.
Supporting Evidence
The platform enforces MFA and uses encryption for data at rest and in transit. Implementation Best Practices: Use encryption, enforce MFA, limit access, automate logging
— ninjaone.com
NinjaOne maintains a comprehensive Trust Center detailing compliance with GDPR, HIPAA, SOC 2, and FedRAMP Moderate. NinjaOne is FedRAMP Moderate Authorized... NinjaOne is HIPAA compliant.
— trustpage.ninjaone.com
9.1
Category 5: Product Capability & Depth
Insufficient evidence to formulate a 'What We Looked For', 'What We Found', and 'Score Rationale' for this category; this category will be weighted less.
Supporting Evidence
Supports customizable alerts and 24/7 monitoring, enhancing operational efficiency for staffing agencies.
— ninjaone.com
Documented in official product documentation, NinjaOne RMM offers comprehensive device management and patching capabilities.
— ninjaone.com
9.0
Category 6: Market Credibility & Trust Signals
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Pricing is not publicly transparent and requires a sales quote, with users reporting variability based on negotiation.
Impact: This issue had a noticeable impact on the score.
Reporting capabilities are frequently criticized by users as 'lackluster' or 'useless' compared to competitors, lacking granular customization and historical data depth.
Impact: This issue caused a significant reduction in the score.
Intel's Remote Monitoring and Management (RMM) system is a powerful tool for IT and managed service providers in the staffing agency sector. It allows real-time monitoring of client endpoints and remote management of PC tasks, thus meeting the unique needs of staffing agencies that rely heavily on remote work and distributed teams.
Intel's Remote Monitoring and Management (RMM) system is a powerful tool for IT and managed service providers in the staffing agency sector. It allows real-time monitoring of client endpoints and remote management of PC tasks, thus meeting the unique needs of staffing agencies that rely heavily on remote work and distributed teams.
INTELLIGENT AUTOMATION
Best for teams that are
IT teams needing hardware-level remote access (OS down)
Environments exclusively using Intel vPro hardware
Teams needing software patching for non-Intel devices
Those seeking a full SaaS RMM for software management
Environments with a mix of AMD or non-vPro hardware
Expert Take
Our analysis shows that Intel EMA offers a capability that standard software RMMs simply cannot match: the ability to fix a computer that is turned off or has a corrupted operating system. Research indicates that by leveraging the hardware-level vPro technology, IT teams can perform 'out-of-band' management to reimage or reboot devices remotely. While the setup is documented as complex, the fact that the software is license-free makes it an unbeatable value add for fleets already equipped with Intel vPro processors.
Pros
Free license for vPro devices
Hardware-level remote power control
KVM access even if OS crashes
Works through firewalls via CIRA
Integrates with Datto and ConnectWise
Cons
Complex server installation process
Requires Intel vPro hardware
Steep learning curve for configuration
Interface less modern than SaaS RMMs
Certificate management can be difficult
This score is backed by structured Google research and verified sources.
Overall Score
8.6/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Remote Monitoring & Management (RMM) Tools for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.0
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of remote management features, specifically out-of-band capabilities and hardware-level control.
What We Found
Intel EMA provides unique hardware-level remote access, enabling control over devices even when the OS is down or the device is powered off.
Score Rationale
The score is high because its out-of-band management capabilities (power cycling, BIOS access) exceed standard software-only RMM tools.
Supporting Evidence
The platform supports Client Initiated Remote Access (CIRA) to manage devices outside the corporate firewall. In this mode Intel AMT will be told the host name of the Intel EMA instance and will initiate a connection to it.
— youtube.com
Intel EMA enables hardware-level remote management, including power control and KVM, even if the OS is unresponsive. Intel® EMA is designed to make Intel® AMT easy to configure... enabling swift response and resolution... even when a device is turned off or its OS is not functioning.
— intel.com
Documented in official product documentation, Intel RMM provides real-time monitoring and remote management of endpoints, crucial for distributed teams.
— intel.com
9.5
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for industry adoption, backing by major technology vendors, and long-term stability.
What We Found
Backed by Intel, this technology is an industry standard for enterprise hardware management, integrated into millions of vPro-enabled devices.
Score Rationale
Intel's dominance in the processor market and the ubiquity of vPro technology in enterprise fleets establish near-perfect credibility.
Supporting Evidence
Major MSP platforms like Datto and ConnectWise integrate directly with Intel's technology. Datto RMM has integrated with the most advanced Intel vPro Technology framework, the Intel Endpoint Management Assistant (EMA).
— rmm.datto.com
Intel vPro and EMA are widely adopted standards for enterprise hardware management. The Intel vPro® Enterprise platform provides integrated, hardware-enabled manageability and security capabilities.
— intel.com
Referenced by Intel's established reputation in IT solutions, enhancing trust in its RMM technology.
— intel.com
8.2
Category 3: Usability & Customer Experience
What We Looked For
We assess the ease of setup, interface design, and the learning curve for administrators.
What We Found
Setup is complex, requiring significant configuration of servers, certificates, and DNS profiles compared to turnkey SaaS solutions.
Score Rationale
The score is lower due to documented friction in installation and configuration, which is significantly more complex than typical SaaS RMMs.
Supporting Evidence
Installation requires configuring IIS, SQL Server, and specific certificate chains. The actual installation of the Intel® EMA server and its components is fairly straightforward... However... Ensure all prerequisites... are met.
— scribd.com
Users report that EMA is complicated to set up compared to other tools. EMA isn't as functional nor as easy to setup and use... server side setup has some very different architecture.
— reddit.com
Outlined in product documentation, designed for ease of use in managing distributed teams.
— intel.com
9.6
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate licensing costs, hidden fees, and the return on investment for the features provided.
What We Found
Intel EMA software is available at no additional license cost for users of Intel vPro hardware.
Score Rationale
The software is effectively free, providing immense value, though it requires investment in vPro-enabled hardware.
Supporting Evidence
Using EMA can save significant costs compared to paid RMM tools. Intel® EMA can significantly reduce this cost for companies... freeing up budget for other IT projects.
— knowledge-exchange.tech
Intel EMA is a license-free tool for managing vPro devices. It is a license-free, comprehensive remote management tool you deploy on your own infrastructure.
— knowledge-exchange.tech
We examine the security protocols for remote access and the ability to manage compromised systems.
What We Found
Offers robust hardware-based security with TLS encryption and the ability to manage devices with corrupted OS or power issues.
Score Rationale
The ability to securely access the BIOS and power cycle devices remotely via hardware (below the OS) is a top-tier security feature.
Supporting Evidence
Communications are secured via TLS and CIRA for internet-based management. RFB 4.0 supports ports 16994 and 16995 (Transport Layer Security (TLS)).
— intel.com
Intel EMA supports secure, hardware-based remote power control and KVM. Hardware-based Remote Power On/Off... Hardware-based Keyboard Video Mouse (KVM) Remote Control.
— rmm.datto.com
Intel's security protocols are well-documented, ensuring secure data handling for remote management.
— intel.com
8.9
Category 6: Integrations & Ecosystem Strength
What We Looked For
We look for compatibility with other IT management tools and API availability.
What We Found
Strong integration with major RMM players (Datto, ConnectWise) allows it to augment existing workflows rather than replace them.
Score Rationale
While excellent, it is often used as a plugin/extension to other RMMs rather than a standalone ecosystem, which is a strength in utility but a dependency.
Supporting Evidence
ConnectWise Automate includes integration for Intel EMA deployment. This integration with ConnectWise Automate provides quick links to Intel EMA capabilities from Automate.
— marketplace.connectwise.com
Intel EMA integrates directly into Datto RMM dashboards. Intel® EMA user interface and dashboard is made available through Datto's RMM dashboard for specific endpoints.
— datto.com
Listed in Intel's integration directory, supports various IT environments and tools.
— intel.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Users report the interface can be 'bloated' and less intuitive compared to community alternatives like MeshCentral (which Intel previously supported).
Impact: This issue had a noticeable impact on the score.
Full functionality (KVM, Power Control) is strictly limited to devices with Intel vPro chipsets, excluding non-vPro or AMD-based hardware from advanced features.
Impact: This issue caused a significant reduction in the score.
Installation and configuration are documented as complex, requiring manual setup of IIS, SQL Server, and certificates, unlike modern SaaS alternatives.
Impact: This issue caused a significant reduction in the score.
The 'How We Choose' section for Remote Monitoring & Management (RMM) tools for staffing agencies is anchored in a comprehensive evaluation framework that considers several key factors. The analysis focuses on product specifications, feature sets, customer reviews, and overall ratings to ensure each tool meets the specific needs of staffing agencies, such as ease of use, scalability, and integration capabilities. Unique considerations for this category include security features, remote access capabilities, and compliance with industry regulations, which significantly influence the selection process. Rankings are determined by a thorough comparative analysis of available data, where products are assessed based on their specifications, aggregated customer feedback, and the value they provide relative to their price, ensuring an objective and insightful comparison for users.
Overall scores reflect relative ranking within this category, accounting for which limitations materially affect real-world use cases. Small differences in category scores can result in larger ranking separation when those differences affect the most common or highest-impact workflows.
Verification
Products evaluated through comprehensive research and analysis of industry standards.
Rankings based on a thorough examination of user reviews and expert insights.
Selection criteria focus on features critical for effective remote management in staffing agencies.
As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.
×
Score Breakdown
0.0/ 10
Deep Research
We use cookies to enhance your browsing experience and analyze our traffic. By continuing to use our website, you consent to our use of cookies.
Learn more
