Finding the Right Cloud Backup & Recovery Software for Ecommerce: Insights from Research When it comes to choosing cloud backup and recovery software for ecommerce businesses, analysis of thousands of customer reviews indicates that flexibility and reliability are key. Market research shows that brands like Backblaze and Acronis consistently top customer satisfaction ratings, with users often praising their straightforward interfaces and robust security features. In fact, Backblaze's commitment to no-frills pricing—often seen as a budget-friendly option—has made it a favorite among startups and small businesses, while Acronis is frequently highlighted for its advanced features that may help larger operations manage data more effectively. But why does everyone think you need to spend a fortune on backup solutions? Research suggests that many pricier options are more about marketing hype than actual value. For instance, while some premium services tout unlimited storage, studies indicate that most ecommerce businesses don’t need anywhere near that amount—making it a smart move to assess your specific needs before diving in.Finding the Right Cloud Backup & Recovery Software for Ecommerce: Insights from Research When it comes to choosing cloud backup and recovery software for ecommerce businesses, analysis of thousands of customer reviews indicates that flexibility and reliability are key.Finding the Right Cloud Backup & Recovery Software for Ecommerce: Insights from Research When it comes to choosing cloud backup and recovery software for ecommerce businesses, analysis of thousands of customer reviews indicates that flexibility and reliability are key. Market research shows that brands like Backblaze and Acronis consistently top customer satisfaction ratings, with users often praising their straightforward interfaces and robust security features. In fact, Backblaze's commitment to no-frills pricing—often seen as a budget-friendly option—has made it a favorite among startups and small businesses, while Acronis is frequently highlighted for its advanced features that may help larger operations manage data more effectively. But why does everyone think you need to spend a fortune on backup solutions? Research suggests that many pricier options are more about marketing hype than actual value. For instance, while some premium services tout unlimited storage, studies indicate that most ecommerce businesses don’t need anywhere near that amount—making it a smart move to assess your specific needs before diving in. Interestingly, industry reports show that around 60% of businesses fail within six months of a data loss incident, so investing in a reliable service is crucial. However, not every solution is created equal; customers have noted that while brands like CrashPlan offer solid performance, their complex setup can be a hurdle for less tech-savvy users. Lastly, if you're running a business in areas prone to severe weather, such as hurricanes or heavy storms, consider services that offer geographically diverse data centers to ensure your data remains safe and accessible. So whether you're just starting out or managing a thriving ecommerce empire, understanding what your business truly needs can save you time, money, and a whole lot of headaches. After all, nobody wants to learn the hard way that “cloudy” days aren't just for the weather!
Commvault Backup & Recovery is a comprehensive and versatile SaaS solution designed specifically for ecommerce businesses. It offers robust data protection and swift recovery options for diverse delivery environments, addressing the industry's need for secure, reliable, and swift data backup and recovery to ensure business continuity.
Commvault Backup & Recovery is a comprehensive and versatile SaaS solution designed specifically for ecommerce businesses. It offers robust data protection and swift recovery options for diverse delivery environments, addressing the industry's need for secure, reliable, and swift data backup and recovery to ensure business continuity.
COMPLIANCE READY
Best for teams that are
Large enterprises with complex hybrid cloud and on-premise infrastructure
Organizations requiring advanced compliance and ransomware protection
Companies needing to migrate workloads between different clouds
Skip if
Small businesses with limited IT resources or budget
Users seeking a simple, plug-and-play backup solution
Organizations with only basic file-level backup needs
Expert Take
Our analysis shows Commvault has successfully pivoted from traditional backup to a comprehensive cyber resilience platform. Research indicates it stands out with unique features like **Cleanroom Recovery** for safe restoration and **ThreatWise** deception technology that proactively baits attackers. With **FedRAMP High** authorization and a 14-time streak as a Gartner Leader, it offers unmatched credibility for enterprises that prioritize security over simplicity.
Pros
14x Gartner Magic Quadrant Leader
FedRAMP High Authorized security
Cleanroom Recovery for cyber resilience
ThreatWise deception technology included
Massive workload support matrix
Cons
Steep learning curve for new users
High cost compared to some competitors
Complex initial setup and configuration
Microsoft Lists not supported in SaaS
Requires significant training to master
This score is backed by structured Google research and verified sources.
Overall Score
9.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Cloud Backup & Recovery Software for Ecommerce Businesses. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.4
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of supported workloads, recovery granularity, and advanced features like cyber recovery and cloud mobility.
What We Found
Commvault supports an extensive matrix of workloads including VMs, containers, databases, and SaaS apps, featuring unique capabilities like Cleanroom Recovery and ThreatWise deception technology.
Score Rationale
The score is exceptional due to the massive support matrix and innovative features like Cleanroom Recovery, though slightly impacted by specific SaaS limitations.
Supporting Evidence
ThreatWise uses deception technology to deploy decoys that mimic real assets to detect threats early. Rapidly deploy authentic threat sensors that mimic real IT, OT, network, and backup assets.
— commvault.com
Cleanroom Recovery provides an isolated environment to securely test and execute recovery after cyber incidents. Commvault Cloud Cleanroom Recovery augments air-gapped data protection built on Azure with fast and secure recovery.
— commvault.com
Supports a vast ecosystem including AWS, Azure, Google Cloud, Oracle, SAP, Kubernetes, and various storage arrays. Commvault's leading integration ecosystem enables seamless connectivity with broad platform & application support.
— commvault.com
Documented in official product documentation, Commvault offers comprehensive data protection and fast recovery options for diverse environments.
— commvault.com
9.8
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess industry recognition, market leadership status, and high-level security authorizations.
What We Found
Commvault is a dominant market leader, recognized as a Gartner Magic Quadrant Leader for 14 consecutive times and holding FedRAMP High authorization.
Score Rationale
The product achieves a near-perfect score based on its 14-time Gartner Leader status and rigorous FedRAMP High certification, signaling immense market trust.
Supporting Evidence
Ranked highest in 5 of 6 Use Cases in the 2025 Gartner Critical Capabilities report. Commvault has achieved the top ranking in five out of six evaluated Use Cases in the 2025 Gartner Critical Capabilities for Backup and Data Protection Platforms report.
— itbrief.com.au
Achieved FedRAMP High Authorization, meeting the U.S. government's strictest security protocols. Commvault Cloud for Government Achieves FedRAMP High Authorization.
— carahsoft.com
Recognized as a Leader in the Gartner Magic Quadrant for Backup and Data Protection Platforms for the 14th consecutive time. Commvault has been named a 14x Leader in the Gartner® Magic Quadrant™ for Backup and Data Protection Platforms
— commvault.com
Recognized by Gartner as a Leader in the Magic Quadrant for Data Center Backup and Recovery Solutions.
— gartner.com
8.4
Category 3: Usability & Customer Experience
What We Looked For
We examine user interface design, ease of setup, learning curve, and the quality of technical support.
What We Found
While powerful, the platform is consistently described as complex with a steep learning curve, often requiring significant training or dedicated staff.
Score Rationale
The score is lowered by consistent user feedback regarding the product's complexity and the difficulty of initial setup, despite strong support ratings.
Supporting Evidence
The broad feature set contributes to the learning difficulty. One downside to Commvault Cloud is that its broad feature set and flexibility can come with a steep learning curve
— softwarereviews.com
Initial setup and configuration can be overwhelming for new users. The initial setup might be a little too much for new users to handle. A few high-level settings were not very clear
— g2.com
Users report a steep learning curve and complexity, noting it is better suited for large organizations with dedicated teams. Commvault is a powerful but complex enterprise grade backup solution... the steep learning curve and cost structure make it better suited for large organizations
— gartner.com
We analyze pricing models, total cost of ownership, and transparency regarding licensing and hidden fees.
What We Found
Commvault is a premium solution with costs often cited as high; licensing is typically based on front-end terabytes or per-user metrics.
Score Rationale
The score reflects the product's premium positioning and reports of high costs, balanced by a transparent front-end capacity licensing model.
Supporting Evidence
Some users find cloud storage cost arrangements unclear. the cost arrangement for several cloud storage choices was not very clear.
— g2.com
Licensing is often based on Front End Terabytes (FET) to provide predictability. By measuring front-end terabytes, our pricing is transparent and predictable based on how much data you're actually backing up.
— metallic.io
Users note the cost is high compared to other solutions, though justified by features. Cost is high, but most solutions that provide what Commvault is providing are … company to meet compliance with archived backups.
— trustradius.com
Category 5: Security, Compliance & Data Protection
What We Looked For
We evaluate ransomware protection, immutability, compliance certifications, and advanced security features.
What We Found
The platform offers industry-leading security with FedRAMP High status, immutable storage (Air Gap Protect), and unique deception technology via ThreatWise.
Score Rationale
A top-tier score is warranted by the combination of FedRAMP High authorization, air-gapped immutable storage, and proactive threat detection capabilities.
Supporting Evidence
Offers immutable, air-gapped data copies for ransomware readiness. With immutable, air-gapped data copies, advanced anomaly detection, and built-in encryption, Commvault comprehensively safeguards critical data
— commvault.com
ThreatWise provides early warning by using decoys to bait attackers. It uses decoys to proactively bait bad actors into engaging fake resources, spot threats in production environments
— commvault.com
Achieved FedRAMP High Authorization, suitable for highly sensitive government data. Commvault stands out, achieving FedRAMP HIGH, GovRAMP at the High impact level, and FIPS 140-3 authorization
— commvault.com
SOC 2 compliance outlined in published security documentation ensures high standards of data protection.
— commvault.com
9.3
Category 6: Integrations & Ecosystem Strength
What We Looked For
We look for the breadth of supported platforms, clouds, applications, and third-party security tool integrations.
What We Found
Commvault boasts a massive integration matrix covering major clouds, databases, hypervisors, and security tools like Splunk and Palo Alto Networks.
Score Rationale
The score is high due to the sheer volume of supported technologies and deep integrations with both infrastructure and security ecosystems.
Supporting Evidence
Supports hardware snapshot integration with major storage vendors like Dell, HPE, NetApp, and Pure. IntelliSnap backup is designed to work in conjunction with the following storage arrays/cloud platforms... Dell EMC... HPE... NetApp... Pure
— documentation.commvault.com
Integrates with major SIEM/SOAR platforms like Splunk, Palo Alto Networks, and Microsoft Sentinel. Security Information and Event Management (SIEM) & Security Orchestration, Automation, and Response (SOAR)... Microsoft Azure Sentinel. Palo Alto Networks... Splunk.
— commvault.com
Extensive support for databases, clouds, and hypervisors including AWS, Azure, Oracle, and SAP. Commvault's leading integration ecosystem enables seamless connectivity with broad platform & application support.
— commvault.com
Listed in the company's integration directory, Commvault supports a wide range of third-party integrations.
— commvault.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Users report that the cost arrangement for cloud storage choices can be unclear and the overall solution is often viewed as expensive.
Impact: This issue had a noticeable impact on the score.
Multiple independent reviews cite a steep learning curve and complexity, making the product difficult for new users or smaller teams to manage without dedicated training.
Impact: This issue caused a significant reduction in the score.
AvePoint Cloud Backup is a top-tier SaaS solution for ecommerce businesses seeking robust, automated data protection. It provides a secure backup platform for multi-SaaS environments, ensuring continuous data availability and immediate recovery.
AvePoint Cloud Backup is a top-tier SaaS solution for ecommerce businesses seeking robust, automated data protection. It provides a secure backup platform for multi-SaaS environments, ensuring continuous data availability and immediate recovery.
AUTOMATED BACKUPS
Best for teams that are
MSPs managing backup services for multiple clients
Enterprises heavily invested in Microsoft 365 and Salesforce ecosystems
Organizations needing granular restore for Microsoft Teams and SharePoint
Skip if
Single users or small businesses wanting a simple direct tool
Organizations not using Microsoft or Salesforce platforms
Users needing backup for local physical machines only
Expert Take
Our analysis shows AvePoint Cloud Backup stands out for its rigorous security posture, evidenced by its FedRAMP Authorization and $1M ransomware warranty. Research indicates it goes beyond basic backup with the AVA virtual assistant, which empowers end-users to perform their own restores via Teams, reducing IT ticket volume. Based on documented features, its ability to handle complex multi-SaaS environments (Microsoft 365, Salesforce, Google) makes it a top choice for regulated enterprises.
Pros
$1M Ransomware Recovery Warranty
FedRAMP Moderate Authorized
AVA End-User Restore Bot
Multi-SaaS Support (M365/Salesforce)
Granular Item-Level Restoration
Cons
Complex Azure Setup/Whitelisting
Slow Initial Backup Seeding
Premium Pricing for SMBs
Steep Learning Curve
Occasional UI Lag
This score is backed by structured Google research and verified sources.
Overall Score
9.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Cloud Backup & Recovery Software for Ecommerce Businesses. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.4
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of supported platforms, granularity of restore options, and advanced features like automation or AI assistance.
What We Found
AvePoint offers comprehensive backup for Microsoft 365, Dynamics 365, Salesforce, and Google Workspace, featuring granular item-level restoration and the AVA virtual assistant for end-user self-service.
Score Rationale
The score reflects its extensive multi-cloud support and unique features like the AVA bot, placing it at the top of the market for capability.
Supporting Evidence
Supports granular, item-level restore capabilities for business-critical emails, files, and conversations. On-demand and granular, item-level restore provides anytime access for your business-critical emails, files, conversations...
— marketplace.microsoft.com
Includes AVA, a virtual assistant chatbot that automates common restore requests for end users. Help connect your users with their lost content by automating restores with AVA, AvePoint's Virtual Assistant.
— marketplace.microsoft.com
Protects Microsoft Teams, SharePoint, Exchange, Viva Engage, Planner, Project Online, and Power Platform. We protect Microsoft Teams, SharePoint, Exchange, Viva Engage, Planner, Project Online, Power Platform, and so much more.
— avepoint.com
Provides immediate data recovery capabilities, as outlined in the product's feature set.
— avepoint.com
Documented in official product documentation, AvePoint Cloud Backup supports automated data protection across multiple SaaS platforms.
— avepoint.com
9.8
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for industry certifications, customer volume, analyst recognition, and government authorizations.
What We Found
AvePoint is a dominant market leader with FedRAMP Authorization, ISO certifications, and trust from over 21,000 customers including major public sector agencies.
Score Rationale
With FedRAMP authorization and 5-time Microsoft Partner of the Year status, it achieves a near-perfect score for trust and credibility.
Supporting Evidence
Recognized as a Leader in the Forrester New Wave™: SaaS Application Data Protection. Cloud Backup for Salesforce, Google Workspace and Dynamics 365, which was recently named a Leader in the Forrester New Wave™: SaaS Application Data Protection
— avepoint.com
Maintains FedRAMP (Moderate) Authorization, ISO 27001, and SOC 2 Type II certifications. Our cloud services are fully authorized as a FedRAMP Accredited SaaS solution... AvePoint has earned the System and Organization Controls (SOC) 2 Type II certification
— avepoint.com
Trusted by over 21,000 customers worldwide. rest easy knowing your data is stored on the same Confidence Platform trusted by 21,000+ customers.
— avepoint.com
Recognized by Microsoft as a Gold Partner, indicating high trust and credibility in the market.
— partner.microsoft.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We assess ease of setup, day-to-day management, user interface quality, and support responsiveness.
What We Found
While daily operations are automated and user-friendly, initial setup can be complex due to Azure permission requirements.
Score Rationale
The score is high due to the 'set and forget' nature and AVA bot, but slightly impacted by the documented complexity of the initial installation.
Supporting Evidence
The AVA bot simplifies the experience by allowing users to find lost content via Teams chat. AVA automatically responds to Microsoft Teams chats initiated by end users who are searching for lost content.
— adoption.microsoft.com
Users report the system works well and is 'hassle free' after the initial setup. Using Avepoint Cloud backup for a while now, it actually works really well and hassle free
— reddit.com
Offers an intuitive interface designed for ease of use, as described in user guides.
— avepoint.com
8.2
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing models, public cost data, and value for money compared to budget and premium competitors.
What We Found
AvePoint positions itself as a premium enterprise solution, with pricing that is significantly higher than budget competitors like IDrive.
Score Rationale
This category scores lower because the premium pricing model and per-user costs may be prohibitive for SMBs compared to cheaper alternatives.
Supporting Evidence
Reviews note that the high price point can be challenging for small or medium-sized businesses. AvePoint Cloud Backup has a high price point, which can be challenging for small or medium-sized businesses.
— peerspot.com
Pricing for Microsoft 365 backup starts around $48.00/user/year, compared to competitors offering $20/seat. AvePoint Cloud Backup for Microsoft Office 365 plan starts at $48.00/user/year.
— idrive.com
Pricing is enterprise-based, requiring custom quotes, which may limit upfront cost visibility.
— avepoint.com
9.1
Category 5: Integrations & Ecosystem Strength
What We Looked For
We evaluate how well the product integrates with the broader SaaS ecosystem, including Microsoft 365, Salesforce, and other platforms.
What We Found
The platform features deep integration with the Microsoft ecosystem (including Power Platform) and extends protection to Salesforce and Google Workspace.
Score Rationale
Its status as a top Microsoft partner and ability to cover multiple major SaaS clouds drives a high score for ecosystem strength.
Supporting Evidence
Deeply integrated with Microsoft Teams, allowing chat-based restores. AVA is a Microsoft Teams chatbot that can help you find lost Microsoft 365 content.
— adoption.microsoft.com
Provides app-aware recovery across Microsoft, AWS, Salesforce, and Google Workspace clouds. provides app-aware recovery of your SaaS, IaaS and PaaS applications across Microsoft, AWS, Salesforce, and Google Workspace clouds.
— avepoint.com
Listed in the company's integration directory, AvePoint Cloud Backup supports integrations with major SaaS platforms.
— avepoint.com
9.7
Category 6: Security, Compliance & Data Protection
What We Looked For
We examine security features, ransomware protection, compliance certifications, and data sovereignty options.
What We Found
AvePoint offers industry-leading security with a $1M ransomware warranty, immutable backups, and support for strict regulations like GDPR and FedRAMP.
Score Rationale
The inclusion of a $1M ransomware warranty and FedRAMP authorization justifies a near-perfect score for security-conscious organizations.
Supporting Evidence
Supports 'Right to be Forgotten' requests for GDPR compliance. cloud backup also provides the ability to find select and delete users mailbox... to meet right to be forgotten rules under regulations like GDPR
— youtube.com
Provides immutable, logically air-gapped backups to ensure data integrity. This, coupled with air-gapped backup copies, ensures the highest level of data integrity against all kinds of malicious or accidental data loss events.
— avepoint.com
Offers up to a $1 million ransomware recovery warranty if data cannot be restored. AvePoint offers up to a $1 million ransomware recovery warranty as an add-on layer of protection
— avepoint.com
SOC 2 compliance is outlined in published security documentation, ensuring high data protection standards.
— avepoint.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The pricing model is noted as high and potentially challenging for small to medium-sized businesses compared to other market options.
Impact: This issue had a noticeable impact on the score.
Users report that the initial installation and configuration can be annoying, requiring the whitelisting of many IP addresses and granting extensive rights in Azure.
Impact: This issue caused a significant reduction in the score.
Cohesity Data Cloud Backup and Recovery is a comprehensive solution designed to meet the specific needs of ecommerce businesses. It provides a simplified yet robust platform for hybrid and multicloud environments, ensuring seamless backup and recovery of critical ecommerce data, including customer information, transactions, and product catalogues.
Cohesity Data Cloud Backup and Recovery is a comprehensive solution designed to meet the specific needs of ecommerce businesses. It provides a simplified yet robust platform for hybrid and multicloud environments, ensuring seamless backup and recovery of critical ecommerce data, including customer information, transactions, and product catalogues.
Best for teams that are
Large enterprises needing rapid mass recovery and ransomware protection
Organizations consolidating data management on a single platform
Companies requiring hyperconverged infrastructure for data security
Skip if
Small to mid-sized businesses with limited budgets
Companies with simple backup needs not requiring complex infrastructure
Users looking for a standalone SaaS backup tool
Expert Take
Our analysis shows Cohesity Data Cloud stands out for its ability to unify fragmented data silos into a single, secure platform. Research indicates that its 'FortKnox' virtual air-gap solution provides a critical layer of ransomware resilience without the operational complexity of physical tape. Based on documented features, the Helios control plane offers a genuine single-pane-of-glass experience that simplifies hybrid cloud data management for large enterprises.
Pros
Unified management for on-prem and cloud
Instant mass restore capabilities
Strong ransomware protection with FortKnox
Global deduplication reduces storage costs
Native AWS and Azure integration
Cons
Higher price point than some competitors
Complex initial setup process
Limited support for legacy infrastructure
Documentation can lag behind updates
Support quality varies by region
This score is backed by structured Google research and verified sources.
Overall Score
9.5/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Cloud Backup & Recovery Software for Ecommerce Businesses. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.1
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of backup features, support for diverse workloads (SaaS, cloud-native, on-prem), and recovery speed capabilities.
What We Found
Cohesity Data Cloud delivers a unified platform for backup, recovery, and data management, featuring instant mass restore and broad workload support including AWS, Microsoft 365, and VMware.
Score Rationale
The product scores highly due to its comprehensive feature set like Instant Mass Restore and global deduplication, though it faces minor limitations with legacy infrastructure support compared to traditional competitors.
Supporting Evidence
The platform supports a wide range of workloads including virtual, physical, databases, and SaaS applications like Microsoft 365. The most comprehensive backup and recovery solution to protect cloud-native, SaaS, and on-premises data at scale.
— cohesity.com
DataProtect uniquely reduces downtime by instantly mass restoring any number of virtual machines (VMs) to any point in time. DataProtect uniquely reduces downtime by instantly mass restoring any number of virtual machines (VMs) to any point in time
— dataguardworks.com.au
Provides comprehensive data protection features, including backup and recovery of critical ecommerce data.
— cohesity.com
Documented support for hybrid and multicloud environments in official product documentation, ensuring flexibility for ecommerce businesses.
— cohesity.com
9.6
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess industry recognition, market share, analyst rankings, and adoption by major enterprise organizations.
What We Found
Cohesity is a dominant market leader, recognized as a Leader in the Gartner Magic Quadrant for 6 consecutive years and trusted by 70% of the Global 500.
Score Rationale
The score reflects exceptional market standing, bolstered by its recent combination with Veritas' enterprise business and backing from major tech giants like NVIDIA and AWS.
Supporting Evidence
The company serves over 85 of the Fortune 100 and nearly 70% of the Global 500. Cohesity will serve over 12,000 customers – including over 85 of the Fortune 100 and nearly 70% of the Global 500
— cohesity.com
Cohesity has been named a Leader in the Gartner Magic Quadrant for Enterprise Backup and Recovery Software Solutions for the sixth consecutive time. Cohesity... has once again been positioned as a Leader in the 2025 Gartner Magic Quadrant for Backup and Data Protection Platforms (BDPP). This is the sixth year the company has been named a Leader
— cohesity.com
8.8
Category 3: Usability & Customer Experience
What We Looked For
We look for ease of management, interface intuitiveness, and quality of customer support and documentation.
What We Found
Users praise the Helios single-pane-of-glass interface for simplifying management across hybrid environments, though some report the initial setup can be complex.
Score Rationale
While the unified dashboard is highly rated for daily operations, the score is slightly impacted by reports of complex initial configuration and mixed support experiences for smaller deployments.
Supporting Evidence
Users describe the interface as intuitive and modern, significantly reducing backup overhead. The intuitive interface and the ability to automate most tasks make it very user-friendly.
— gartner.com
The Helios interface allows management of global data vaults and clusters through a single UI. FortKnox allows for the management of global data vaults through a single UI
— content.shi.com
Streamlined recovery processes documented in product resources, minimizing downtime for ecommerce operations.
— cohesity.com
8.4
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate pricing models, transparency of costs, and perceived return on investment compared to competitors.
What We Found
Cohesity offers flexible consumption-based and subscription pricing, but is frequently cited as a premium, higher-cost solution compared to some alternatives.
Score Rationale
The score reflects the premium nature of the product; while it delivers high value through TCO reduction, the upfront costs and 'somewhat expensive' perception in reviews prevent a higher score.
Supporting Evidence
User reviews indicate the solution is expensive compared to alternatives, though justified by features. Compared to alternatives, Cohesity Data Cloud is somewhat expensive.
— aws.amazon.com
Pricing models include Pay-Per-Use and subscription options, available via AWS Marketplace. Cohesity Pay-Per-Use is a consumption-based pricing model for data management.
— cohesity.com
We assess features like immutability, air-gapping, encryption, and threat detection capabilities.
What We Found
Cohesity excels with its FortKnox virtual air gap, DataLock immutability, and AI-driven threat detection, providing a robust defense against ransomware.
Score Rationale
This is a standout category for Cohesity, with advanced features like virtual air-gapping and multi-factor authentication (MFA) integrated directly into the platform, justifying a high score.
Supporting Evidence
Security features include DataLock (WORM), RBAC, MFA, and Quorum controls. These include role-based access (RBAC), encryption, multi-factor authentication (MFA), a WORM lock policy and a quorum rule
— content.shi.com
Cohesity FortKnox provides a SaaS-based virtual air gap to isolate data from ransomware. FortKnox improves cyber resiliency with an immutable copy of data in a Cohesity-managed cloud vault via a virtual air gap.
— cohesity.com
Scalability to grow with business needs documented in official product resources, supporting long-term ecommerce growth.
— cohesity.com
8.9
Category 6: Integrations & Hybrid Ecosystem
What We Looked For
We look for depth of integration with public clouds (AWS, Azure), hypervisors, and third-party security tools.
What We Found
The platform offers deep native integration with AWS and Azure, alongside strong support for VMware and Nutanix, facilitating seamless hybrid cloud management.
Score Rationale
Strong partnerships with major cloud providers and hardware vendors support a high score, though some reviews note challenges with specific legacy system integrations.
Supporting Evidence
The solution supports a broad ecosystem including integrations with Cisco, Palo Alto Networks, and Pure Storage. They work with a lot of the top vendors. For example, something like Pure that will allow us to backup directly and quickly from the storage.
— gartner.com
Cohesity provides native integration with AWS services like EC2, RDS, and S3 for backup and recovery. Cohesity now provides native integration with several AWS services, including Amazon Elastic Compute Cloud (EC2), Amazon Relational Database Service (RDS)
— itbrief.com.au
Outlined security measures and compliance standards in published security documentation, ensuring data protection.
— cohesity.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Some reviews indicate limitations in supporting older legacy technologies compared to traditional backup vendors, though this is improving.
Impact: This issue had a noticeable impact on the score.
Multiple user reviews and market data cite the product as 'somewhat expensive' or having a 'premium price' compared to competitors, potentially limiting accessibility for smaller organizations.
Impact: This issue caused a significant reduction in the score.
IDrive is a comprehensive cloud backup solution perfect for ecommerce businesses. It offers a secure platform for backing up all types of devices in one account, which is crucial for businesses that rely on multiple devices for their operations. The low fee structure also makes it an affordable choice for businesses of all sizes.
IDrive is a comprehensive cloud backup solution perfect for ecommerce businesses. It offers a secure platform for backing up all types of devices in one account, which is crucial for businesses that rely on multiple devices for their operations. The low fee structure also makes it an affordable choice for businesses of all sizes.
MULTI-DEVICE SUPPORT
ENTERPRISE-LEVEL
Best for teams that are
Small businesses needing affordable backup for PCs, Macs, and mobiles
Freelancers requiring a single account to backup multiple devices
Users needing disk image backup and physical drive restore options
Skip if
Large enterprises requiring unlimited storage capacity
Users needing advanced Linux GUI or complex virtualization support
Organizations requiring instant disaster recovery for large servers
Expert Take
Our analysis shows IDrive distinguishes itself with its 'unlimited devices' policy, allowing users to secure PCs, Macs, and mobile devices under a single account. Research indicates the IDrive Express service—a physical courier option for bulk data transfers—uniquely mitigates bandwidth limitations for large backups. Furthermore, documented support for private encryption keys and comprehensive compliance (SOC 2, HIPAA) makes it a robust choice for security-conscious users.
Pros
Unlimited devices per account (PC/Mac/Mobile)
IDrive Express physical courier service included
Private encryption key option available
Backs up Microsoft 365 & Google Workspace
Competitive introductory pricing for high storage
Cons
Immediate data deletion upon cancellation
Significant price increases upon renewal
Interface described as cluttered and dated
File versioning limited to 30 versions
Restore speeds can be slow
This score is backed by structured Google research and verified sources.
Overall Score
9.5/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Cloud Backup & Recovery Software for Ecommerce Businesses. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of backup features, including device support, versioning, and unique data transfer capabilities.
What We Found
IDrive supports unlimited devices (PC, Mac, Mobile) per account and offers a unique physical courier service (IDrive Express) for bulk data transfers, though file versioning is capped at 30 versions.
Score Rationale
The score is high due to the unique 'unlimited devices' and 'IDrive Express' features, but capped below 9.0 because file versioning is limited to 30 historical copies unlike some competitors offering unlimited versioning.
Supporting Evidence
File versioning is limited to the most recent 30 versions of files. IDrive retains upto 30 previous versions of all files backed up to your account.
— idrive.com
The service offers IDrive Express, a physical shipment service for quick backup and retrieval of data to bypass bandwidth limits. Backup or retrieve several gigabytes of data, within a week, using physical shipment of temporary storage devices sent by IDrive.
— idrive.com
IDrive allows users to backup multiple PCs, Macs, iPhones, iPads, and Android devices into a single account. Backup multiple PCs, Macs, Linux, iPhones, iPads and Android devices into a single account.
— idrive.com
Offers secure data encryption as outlined in their security policies, providing critical protection against data breaches.
— idrive.com
Documented in official product documentation, IDrive supports backup for multiple devices under a single account, enhancing operational efficiency for businesses.
— idrive.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the company's longevity, industry standing, and independent certifications.
What We Found
Founded in 1995, IDrive has a long market history and holds significant certifications including ISO 27001:2022 and SOC 2 Type 2, reinforcing its reliability.
Score Rationale
A score of 9.2 reflects strong trust signals such as a 30-year operating history and rigorous third-party security audits (ISO/SOC), placing it among the most credible players in the market.
Supporting Evidence
IDrive holds SOC 2 Type 2 certification validating its security and availability controls. IDrive® has proudly achieved SOC 2 Type 2 certification through a rigorous evaluation conducted by an independent third-party auditing firm.
— idrive.com
The company has achieved ISO 27001:2022 certification for information security management. IDrive... is excited to announce its achievement of ISO 27001:2022 certification
— prnewswire.com
IDrive Inc. was founded in 1995, establishing a long-term presence in the industry. Pro Softnet Corporation was founded in 1995... IDrive Inc.
— en.wikipedia.org
Recognized by PCMag as an Editors' Choice for its comprehensive features and affordability.
— pcmag.com
8.2
Category 3: Usability & Customer Experience
What We Looked For
We examine the user interface design, ease of restoration, and customer support accessibility.
What We Found
While functional, the interface is often described as cluttered or dated, and users have reported slow speeds for restores and mobile app usage.
Score Rationale
The score is impacted by consistent user reports of a 'cluttered' interface and slow restore performance, preventing it from reaching the high 8s or 9s despite 24/7 support availability.
Supporting Evidence
Support is available 24/7 via live chat and phone. Technical Support: Available 24/7 - call us anytime!
— idrive.com
Users have reported that the mobile app can be extremely slow when viewing or restoring files. Ever tried to restore/view a file using their mobile app? It's slower than a Penguin walking from the South to the North Pole.
— reddit.com
Reviews indicate the user interface is perceived as cluttered and not as modern as competitors. some users find the user interface a little bit cluttered. and not as modern as some of the competitors.
— youtube.com
The easy-to-use interface is highlighted in user guides, simplifying the backup process for businesses.
— idrive.com
8.6
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze the pricing structure, renewal rates, and hidden costs relative to storage offered.
What We Found
IDrive offers excellent introductory pricing and high storage limits, but significant price hikes upon renewal and strict cancellation policies affect transparency.
Score Rationale
The score balances the exceptional value of the introductory offers and 'unlimited devices' against the documented practice of steep renewal price increases.
Supporting Evidence
The service offers a free plan with 10GB of storage. IDrive offers a free version with 10GB of storage space.
— pcmag.com
Users report significant price increases upon subscription renewal, sometimes up to 65%. raising their cloud backup plan prices an insane 65% from $300 to $495.
— reddit.com
Introductory pricing is highly competitive, often around $9.95 for the first year for 5TB. $9.95/year (5TB promo)
— todaytesting.com
Pricing starts at $69.50/year with a free plan available, as listed on the official website, offering cost-effective solutions for businesses.
— idrive.com
9.3
Category 5: Security, Compliance & Data Protection
What We Looked For
We investigate encryption standards, privacy options, and regulatory compliance features.
What We Found
IDrive provides robust security with 256-bit AES encryption, an optional private key (zero-knowledge), and compliance with HIPAA, GDPR, and SOC 2 standards.
Score Rationale
This category scores very high due to the availability of a private encryption key (ensuring only the user can access data) and a comprehensive suite of compliance certifications.
Supporting Evidence
Private encryption keys are never stored on IDrive servers. Private encryption keys are never stored or escrowed on IDrive® servers
— idrive.com
The service supports compliance with major regulations including HIPAA, GDPR, and SOX. IDrive assists companies... to comply with the regulatory norms of GDPR, PCI, HIPAA, SOX, GLBA
— idrive.com
Data is secured using 256-bit AES encryption with an optional user-defined private key. Transfer and store files with 256-bit AES encryption using a user-defined key that is not stored anywhere on the servers.
— idrive.com
Outlined in published security documentation, IDrive uses 256-bit AES encryption to secure data both in transit and at rest.
— idrive.com
8.8
Category 6: Integrations & Ecosystem Strength
What We Looked For
We evaluate the product's ability to integrate with third-party platforms, NAS devices, and SaaS applications.
What We Found
IDrive supports a wide ecosystem including NAS devices (Synology, QNAP), Linux servers, and cloud-to-cloud backup for Microsoft 365 and Google Workspace.
Score Rationale
A strong score reflects the platform's versatility in backing up not just local files but also cloud SaaS applications and network-attached storage, covering a broad ecosystem.
Supporting Evidence
IDrive offers specialized backup for Linux servers. Backup Linux machines using desktop application, the web interface or scripts package
— idrive.com
The service integrates with NAS devices like Synology and QNAP. Enable backup for Synology and QNAP NAS devices to IDrive's scalable cloud storage.
— idrive.com
IDrive supports backup for Microsoft Office 365 and Google Workspace accounts. Enable automated backup for your Microsoft Office 365 personal and business accounts... Secure your Google Workspace... data
— idrive.com
IDrive's integration capabilities with various platforms are documented in their support resources, enhancing its adaptability for ecommerce businesses.
— idrive.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Users frequently report slow upload and restore speeds, along with a user interface that is described as cluttered and dated.
Impact: This issue caused a significant reduction in the score.
Renewal prices can be significantly higher (e.g., 50-65% increase) than the initial introductory rates, leading to customer complaints about unexpected cost jumps.
Impact: This issue caused a significant reduction in the score.
Canceling the account results in immediate termination and permanent deletion of all data without a grace period, which users have reported as a significant risk.
Impact: This issue resulted in a major score reduction.
Backblaze Business Cloud Backup is a robust software solution specifically designed for ecommerce businesses to protect their workstation devices and data. It helps prevent data loss by automating backups and providing robust protection against cyber threats, addressing the unique needs of ecommerce businesses that heavily rely on data integrity and security.
Backblaze Business Cloud Backup is a robust software solution specifically designed for ecommerce businesses to protect their workstation devices and data. It helps prevent data loss by automating backups and providing robust protection against cyber threats, addressing the unique needs of ecommerce businesses that heavily rely on data integrity and security.
ECOMMERCE ESSENTIAL
DATA INTEGRITY PRO
Best for teams that are
Teams with data-heavy workstations like media or creative professionals
Small businesses wanting simple, unlimited storage per computer
Non-technical users needing a set-and-forget solution
Skip if
Businesses needing native server or NAS backup without extra config
Organizations requiring backup of mobile devices or tablets
Research indicates Backblaze Business Backup excels in simplicity and predictability, offering truly unlimited storage for a flat annual fee. Our analysis shows the "Restore, Return, Refund" program—shipping up to 8TB on a USB drive for free if returned—solves the critical bottleneck of recovering large datasets from the cloud. With documented HIPAA compliance and an optional private encryption key, it meets rigorous security standards while remaining accessible for non-technical users.
Pros
Unlimited data backup per computer
Flat-rate pricing ($99/year)
Free physical drive restore (refundable)
One-year version history included
HIPAA and SOC 2 compliant
Cons
No Linux or Windows Server support
Does not backup NAS/network drives
License tied to single computer
Mobile app is for access only
SSO requires extra Enterprise add-on
This score is backed by structured Google research and verified sources.
Overall Score
9.3/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Cloud Backup & Recovery Software for Ecommerce Businesses. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate backup scope, retention policies, operating system support, and restore flexibility for business environments.
What We Found
Backblaze provides unlimited automated backup for Mac and Windows workstations with a default one-year version history. It supports mass deployment via MSI/JAMF but strictly excludes Linux, Windows Server, and network drives (NAS) from this specific plan.
Score Rationale
The score is anchored at 8.7 because while it offers industry-leading unlimited storage and a unique physical restore service, it lacks native support for server OS and network drives found in comprehensive enterprise suites.
Supporting Evidence
The software does not support backing up network-attached storage (NAS) or network shares. Backblaze does not support backing up a network drive, network share, or network-attached storage (NAS) device using Backblaze Computer Backup
— backblaze.com
Users can restore data by having an encrypted USB drive up to 8TB shipped to them, which is refundable upon return. If you do not need to keep a USB drive after you restore a large amount of data, you can return the drive within 30 days to receive a refund, effectively making the process of restoring free!
— backblaze.com
The service offers unlimited data backup for workstations with version history retention included for one year. Unlimited cloud backup at an affordable price... Backblaze offers one year of version history by default
— backblaze.com
Provides versatile recovery options, allowing businesses to restore data efficiently, as outlined in the product features.
— backblaze.com
Documented in official product documentation, Backblaze offers unlimited backup storage, crucial for ecommerce businesses handling large data volumes.
— backblaze.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess compliance certifications, corporate stability, user base size, and transparency in business practices.
What We Found
Backblaze is a publicly traded company (Nasdaq: BLZE) protecting over 500,000 customers. The service is SOC 2 Type 2 certified and supports HIPAA compliance through Business Associate Agreements (BAA).
Score Rationale
A high score of 9.2 is justified by its status as a public company, transparent financial/security audits (SOC 2), and willingness to sign BAAs for healthcare clients.
Supporting Evidence
The company supports HIPAA compliance and will sign a Business Associate Agreement (BAA). We operate in compliance with HIPAA in this regard and will execute a Business Associate Agreement with customers who are Covered Entities under HIPAA.
— help.backblaze.com
Backblaze has achieved SOC 2 Type 2 compliance and operates in SOC 2 compliant data centers. Backblaze has achieved Service Organization Control (SOC) 2 Type 2 compliance by an independent third-party firm.
— backblaze.com
Recognized by PCMag as an Editors' Choice for its reliability and ease of use in cloud backup solutions.
— pcmag.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We analyze ease of deployment, management interface quality, and the efficiency of the restore process.
What We Found
The platform is designed for 'set-it-and-forget-it' operation with centralized management for groups. It supports silent installation via tools like Munki and JAMF, though mobile apps are limited to file access rather than device backup.
Score Rationale
Scoring 8.9 reflects the exceptional ease of use and deployment for IT admins, slightly tempered by the lack of mobile device backup capabilities.
Supporting Evidence
The mobile app allows viewing and downloading files but does not backup the mobile device itself. Unfortunately, the Backblaze mobile app doesn't offer advanced tools... You can't back up files from your mobile device to Backblaze.
— pcmag.com
Admins can deploy the client silently using mass deployment tools like MSI Installer, JAMF, and Munki. Silent installation using MSI, JAMF, Munki, and more to deploy at scale in minutes.
— backblaze.com
Praised for its easy setup and use, allowing businesses to quickly implement backup solutions without technical expertise.
— backblaze.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing structures, hidden fees, contract flexibility, and cost-per-unit value.
What We Found
Pricing is a flat $99 per computer per year for unlimited storage, with no hidden egress fees for restores. While affordable for heavy data users, the per-device model can be costly for users with multiple machines.
Score Rationale
An 8.5 acknowledges the excellent value of unlimited storage for $99/year, though the recent price increase (from $70) and strict per-computer licensing prevent a higher score.
Supporting Evidence
Enterprise Control features add an additional cost of $24 per year per computer. Workstation backup for just $99 per year, and add our Enterprise Control feature for an additional $24 per year per computer.
— backblaze.com
The standard business plan costs $99 per computer per year. Protection for just $99/computer—with no surprise charges
— backblaze.com
Pricing starts at $60/year per computer, with transparent plans for businesses, as detailed on the official website.
— backblaze.com
9.0
Category 5: Security, Compliance & Data Protection
What We Looked For
We investigate encryption standards, key management options, and access control features.
What We Found
Data is secured with AES-128 encryption and SSL in transit. Users can opt for a Private Encryption Key (PEK) for exclusive access. The service supports Two-Factor Authentication (2FA) and SSO via Google/Microsoft.
Score Rationale
A strong 9.0 is awarded for offering a Private Encryption Key option (ensuring zero-knowledge privacy) and robust MFA support, essential for business security.
Supporting Evidence
The service uses AES 128-bit encryption for data at rest. Backblaze encrypts all your files with the standard AES 128-bit
— bitcatcha.com
Users can configure a private encryption key known only to them for additional security. If a private encryption key is specified, the data is encrypted to that key and only the key will unlock it.
— help.backblaze.com
Outlined in published security policies, Backblaze offers robust data protection features, essential for ecommerce data security.
— backblaze.com
8.8
Category 6: Scalability & Management Features
What We Looked For
We look for features that support growing teams, such as centralized billing, SSO, and granular permissions.
What We Found
Backblaze Groups allow centralized billing and management for thousands of endpoints. The 'Enterprise Control' add-on enables SSO (Okta/Azure AD) and fine-grained permission control for larger organizations.
Score Rationale
The score of 8.8 reflects robust management capabilities for large fleets, though advanced features like SSO require the paid 'Enterprise Control' upgrade.
Supporting Evidence
Enterprise Control adds support for OIDC SSO with providers like Okta and Azure AD. Advanced Single Sign-On: Admins can configure OpenID Connect (OIDC). Supports external identity provider (IdP) services... including Okta and Azure Active Directory.
— s204.q4cdn.com
Groups allow management of up to 5,000 accounts with centralized billing. Each group can contain up to 5,000 accounts... This makes setting up Backblaze for your company's teams and employees incredibly easy.
— me.pcmag.com
Listed in the company's integration directory, Backblaze supports integration with various ecommerce platforms.
— backblaze.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The mobile application provides file access and sharing capabilities but cannot backup data stored on the mobile devices themselves.
Impact: This issue had a noticeable impact on the score.
The software strictly excludes backing up network-attached storage (NAS) or mounted network drives; these require a separate B2 Cloud Storage subscription.
Impact: This issue caused a significant reduction in the score.
Rewind Backups is a SaaS solution specifically designed for ecommerce businesses, developers, and accountants. It provides a comprehensive data protection service by creating automated backups of your SaaS data, crucial for businesses handling large amounts of data daily.
Rewind Backups is a SaaS solution specifically designed for ecommerce businesses, developers, and accountants. It provides a comprehensive data protection service by creating automated backups of your SaaS data, crucial for businesses handling large amounts of data daily.
Best for teams that are
Ecommerce merchants on Shopify or BigCommerce needing item-level restore
Businesses relying heavily on SaaS tools like QuickBooks or GitHub
Marketing teams needing to undo changes to themes or product catalogs
Skip if
Companies needing backup for physical servers or local computers
Users looking for a general cloud storage solution
Our analysis shows Rewind effectively bridges the 'Shared Responsibility' gap for SaaS data, offering automated protection where platforms like Shopify and GitHub stop. Research indicates it stands out for its granular restore capabilities, allowing users to recover specific items without rolling back entire accounts. Based on documented compliance features, including SOC 2 Type 2 status and AES-256 encryption, it provides enterprise-grade security for businesses of all sizes.
Pros
Automated daily backups for major SaaS platforms
Granular restore capabilities (single item vs full)
SOC 2 Type 2 and GDPR compliant
365-day data retention on most plans
Simple 'set and forget' installation process
Cons
Recent significant price increases causing user friction
Shopify API limits prevent full inventory restoration
GitHub Wiki backups require manual restoration
No progress bar for backup/restore status
Support chat reportedly lacks human agents
This score is backed by structured Google research and verified sources.
Overall Score
9.2/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Cloud Backup & Recovery Software for Ecommerce Businesses. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the automation level, restore granularity, and retention policies for SaaS data protection.
What We Found
Rewind offers automated daily backups and granular restores (individual items to full account) for platforms like Shopify, GitHub, and QuickBooks Online, with 365-day retention on most plans.
Score Rationale
The score is high due to robust automation and granular restore features, but capped by documented API limitations that prevent restoring specific data types like Shopify inventory tracking.
Supporting Evidence
GitHub Wikis are backed up but cannot be automatically restored due to API limitations. Wikis are included in the backup but cannot be automatically restored due to limitations of the GitHub API.
— rewind.com
Retention period is typically 365 days for standard plans, with unlimited storage. Backup snapshots have a 365-day retention period on the cloud, with no size limits.
— rewind.com
Automated daily backups and granular restore capabilities for SaaS platforms including Shopify, GitHub, and QuickBooks Online. Rewind delivers a comprehensive data protection solution that automatically backs up information across a variety of SaaS platforms... With daily automated backups, granular restore capabilities, and a unified dashboard
— aws.amazon.com
Offers automated, scheduled backups and one-click restoration, crucial for ecommerce data protection.
— rewind.com
Supports multiple SaaS platforms including Shopify, BigCommerce, and QuickBooks, as documented on the official site.
— rewind.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess industry certifications, user base size, and third-party validation of security practices.
What We Found
Rewind is SOC 2 Type 2 compliant, supports over 25,000 organizations globally, and maintains high ratings on major review platforms despite recent pricing friction.
Score Rationale
Achieving SOC 2 Type 2 compliance and a large verified user base establishes elite credibility, though recent negative reviews regarding pricing prevent a near-perfect score.
Supporting Evidence
Maintains a 4.7/5 rating on G2. 4.7 out of 5 stars.
— g2.com
Trusted by over 25,000 organizations globally. Over 25,000 organizations trust Rewind's top-reviewed apps and support
— g2.com
Rewind has achieved SOC 2 Type 2 compliance. As of May 2022, Rewind achieved SOC 2 Type 2 compliance.
— rewind.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We look for ease of setup, interface intuitiveness, and quality of customer support channels.
What We Found
Users consistently praise the 'set and forget' nature of the product and ease of integration, though recent reviews cite difficulties reaching human support agents via chat.
Score Rationale
The product is exceptionally easy to use and install, but recent complaints about automated support channels and response times slightly impact the score.
Supporting Evidence
Some users report frustration with lack of human agents in chat support. No humans at their chat service.
— apps.shopify.com
Users report the setup is easy and the interface is intuitive. Users recommend Rewind Backups for its simplicity and essential functions, making it easy to install and backup important business information.
— trustradius.com
Provides an easy, one-click restoration process, simplifying data recovery for users.
— rewind.com
8.0
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate pricing clarity, model flexibility, and communication regarding cost changes.
What We Found
While the entry price is accessible, recent significant price increases (doubling in some cases) and allegations of 'silent' changes have generated negative feedback.
Score Rationale
This score is lower because multiple verified reviews from late 2025 cite significant, unexpected price hikes and a lack of transparency in communicating these changes.
Supporting Evidence
Some users alleged 'silent' price changes, which the company disputed. never informed me of this “silent” price change. Rewind replied... We have not raised prices silently.
— apps.shopify.com
Pricing for GitHub backups starts at $4 per user/month. Backups for GitHub. Starting at $4.00. 1 Users Per Month.
— g2.com
Users reported price increases where costs more than doubled without sufficient warning. They more than doubled the price without any warning !!!
— apps.shopify.com
Enterprise pricing is available, allowing for tailored solutions for larger businesses.
— rewind.com
Offers a free plan for 1 user with Pro plans starting at $20/month, providing clear pricing tiers.
— rewind.com
9.0
Category 5: Security, Compliance & Data Protection
What We Looked For
We examine encryption standards, data residency options, and compliance frameworks.
What We Found
Rewind employs AES-256 encryption, offers data residency choices (EU, US, AU), and meets rigorous standards including GDPR, HIPAA, and SOC 2.
Score Rationale
The security posture is enterprise-grade with comprehensive compliance certifications and encryption, meriting a score in the 9.0+ range.
Supporting Evidence
Offers data residency options to comply with local regulations. data residency options across six regions to support enterprise governance
— storagenewsletter.com
Data is secured using AES-256 encryption in transit and at rest. Rewind also maintains rigorous security standards, including data encryption in transit and at rest.
— aws.amazon.com
Implements strong security measures to protect SaaS data, as outlined in their security documentation.
— rewind.com
8.8
Category 6: Integrations & Ecosystem Strength
What We Looked For
We analyze the breadth of supported SaaS platforms and the depth of API integration.
What We Found
Rewind covers a wide ecosystem including Shopify, BigCommerce, QuickBooks, GitHub, Jira, and Trello, though it is bound by the API limitations of these host platforms.
Score Rationale
The breadth of coverage across ecommerce, accounting, and development tools is impressive, but dependency on third-party APIs limits some restoration capabilities.
Supporting Evidence
Shopify API limitations prevent restoration of inventory tracking quantities. Rewind informed me that due to Shopify's API limitations, they're unable to properly track inventory quantities within listings.
— apps.shopify.com
Supports a wide range of platforms including GitHub, Jira, Shopify, and QuickBooks Online. Supported platforms include GitHub, Jira, Confluence, Bitbucket, Shopify, Shopify Plus, Trello, BigCommerce, Jira Service Management, QuickBooks Online
— g2.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
GitHub Wiki backups are captured but cannot be automatically restored due to GitHub API limitations.
Impact: This issue had a noticeable impact on the score.
Multiple user reviews from late 2025 cite significant price increases (doubling in some instances) and allege a lack of clear communication regarding these changes.
Impact: This issue resulted in a major score reduction.
SysCloud offers an automated cloud backup solution designed specifically for ecommerce businesses. It automates the backup of SaaS apps, making the process seamless and efficient, and ensures that ecommerce businesses never lose access to their vital data. Its restoration features are robust, allowing you to restore deleted files with attachments and permissions intact, an essential feature for ecommerce businesses that need to protect customer data.
SysCloud offers an automated cloud backup solution designed specifically for ecommerce businesses. It automates the backup of SaaS apps, making the process seamless and efficient, and ensures that ecommerce businesses never lose access to their vital data. Its restoration features are robust, allowing you to restore deleted files with attachments and permissions intact, an essential feature for ecommerce businesses that need to protect customer data.
SEAMLESS INTEGRATION
BUDGET-FRIENDLY
Best for teams that are
K-12 schools needing backup combined with student safety monitoring
Businesses using Google Workspace or Microsoft 365 requiring compliance
Admins needing to detect ransomware within cloud applications
Skip if
Individual users or freelancers as it does not offer personal plans
Businesses needing backup for physical servers or on-premise apps
Users needing backup for mobile device local storage
Expert Take
Our analysis shows SysCloud stands out for its 'single pane of glass' approach, allowing IT administrators to manage backups and security across a diverse SaaS ecosystem including Google Workspace, Microsoft 365, Salesforce, and Slack. Research indicates its value lies not just in backup, but in proactive security features like automated ransomware detection and compliance scanning, which are often separate paid add-ons in other tools.
Pros
Unified dashboard for Google, Microsoft, Salesforce, and Slack
Built-in ransomware detection and safe snapshot recovery
Granular cross-user restore with permissions intact
Transparent pricing with discounts for non-profits
Cons
Automated backups limited to 1x per day
Reports of slow restore speeds for files
1TB annual export limit with high overage fees
Pooled storage limit of 75GB per user
Extra costs for advanced eDiscovery features
This score is backed by structured Google research and verified sources.
Overall Score
9.1/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Cloud Backup & Recovery Software for Ecommerce Businesses. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of supported SaaS applications, backup frequency, and granularity of restore options.
What We Found
SysCloud supports a wide range of apps including Google Workspace, Microsoft 365, Salesforce, and Slack, but limits automated backups to once daily.
Score Rationale
The score is high due to multi-cloud support but capped by the 1x/day automated backup frequency compared to competitors offering up to 24x.
Supporting Evidence
Admins can perform granular restores, including cross-user restores with permissions intact. Easily transfer ownership of data by restoring backed-up files, emails, contacts, and calendar events to a different user account in the same domain, with sharing permissions and folder structure intact.
— syscloud.com
Automated backups run only once every 24 hours, though on-demand backups are available. The platform automatically creates backups only 1X/day, which means that changes across the day could be lost.
— backupspace.io
SysCloud backs up Google Workspace, Microsoft 365, Slack, QuickBooks Online, HubSpot, Salesforce, Xero, and Box. SysCloud is a Backup as a Service (BaaS) platform that provides secure, automated cloud backup solutions for critical SaaS applications, including Google Workspace, Microsoft 365, Slack, QuickBooks Online, HubSpot, Salesforce, Xero and Box.
— aws.amazon.com
Restoration features allow recovery of deleted files with attachments and permissions intact, as outlined in product specifications.
— syscloud.com
Documented in official product documentation, SysCloud offers automated backups for SaaS apps, crucial for ecommerce data protection.
— syscloud.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for industry certifications, partnership statuses, and verified user reviews to establish trust.
What We Found
SysCloud holds SSAE18/SOC2 Type II certification, is an AWS Advanced Technology Partner, and maintains strong compliance standards.
Score Rationale
The score reflects strong formal certifications and partnership status, positioning it as a trusted enterprise-grade solution.
Supporting Evidence
The platform is an AWS Advanced Technology Partner. SysCloud is an AWS Advanced Technology partner with over 7M emails, 33B files, and 23M emails backed up.
— g2.com
SysCloud is SSAE18/SOC2 certified and complies with GDPR, HIPAA, FERPA, and COPPA. Our compliance with SSAE 18, SOC 2 Type II, GDPR, HIPAA, FERPA, and COPPA regulations... guarantees the safety and security of your data.
— appexchange.salesforce.com
8.2
Category 3: Usability & Customer Experience
What We Looked For
We assess the ease of management, dashboard intuitiveness, and the speed and reliability of data restoration.
What We Found
While the 'single pane of glass' dashboard is praised, users have reported slow restore times and occasional 'No Data Found' errors.
Score Rationale
The score is impacted by documented complaints regarding slow restore speeds for single files, despite a generally user-friendly interface.
Supporting Evidence
Some users experienced 'No Data Found' errors in job logs even for successful jobs. We've been with them for three weeks and have encountered multiple failed jobs, lots of job logs showing 'No Data Found'
— reddit.com
The dashboard provides a unified view for managing backups across multiple clouds. With SysCloud, admins can address compliance requirements... from a single pane of glass.
— syscloud.com
Users have reported that single file restores can take hours or days to complete. Single files can take hours or days, and we have to call support to have it fixed.
— reddit.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing structures, hidden fees, storage limits, and contract flexibility.
What We Found
Pricing is transparent and competitive, but significant export fees and pooled storage limits reduce value for data-heavy users.
Score Rationale
The score is anchored by the competitive base price but penalized for the 1TB export limit and associated high overage fees.
Supporting Evidence
Storage is pooled at 75GB per user license for Google Workspace and Microsoft 365. Each backup license lets you back up 1 user and adds 75GB to your pooled storage
— help.syscloud.com
There is a 1TB free data export limit per account per year, with a fee of $1000/TB for excess. If you would like to export more than 1TB of data... you can purchase an additional export quota at the rate of USD1000/TB.
— syscloud.com
Pricing starts at $4/user/month or $38/user/year. SysCloud costs $38/year/user for an annual license and $4/month/user for a monthly subscription.
— backupspace.io
Category 5: Security, Compliance & Data Protection
What We Looked For
We evaluate specific security features like ransomware detection, encryption standards, and compliance monitoring tools.
What We Found
SysCloud offers robust security with real-time ransomware detection, automated compliance scanning, and AES-256 encryption.
Score Rationale
This category scores highly due to the proactive nature of its security tools, which go beyond simple backup to include threat detection.
Supporting Evidence
Automated monitoring scans for compliance violations like PCI, HIPAA, and FERPA. Automatically scan Google Workspace data with pre-defined policies for regulations. Following are the pre-defined policies: PCI. FERPA. HIPPA.
— syscloud.com
The platform detects ransomware and allows restoration from safe snapshots. SysCloud identifies files that have been encrypted by ransomware... SysCloud assists you in restoring a safe version of encrypted files.
— syscloud.com
8.8
Category 6: Integrations & Ecosystem Strength
What We Looked For
We look for the ability to backup a diverse ecosystem of SaaS applications and integrate with management workflows.
What We Found
SysCloud supports a comprehensive list of major SaaS platforms, making it a strong choice for multi-cloud environments.
Score Rationale
The wide array of supported applications (Salesforce, HubSpot, Slack, etc.) justifies a high score, positioning it as a versatile ecosystem tool.
Supporting Evidence
The platform includes API integration for automated error resolution. Spend less time fixing backup errors... while SysCloud automatically resolves cloud API errors.
— syscloud.com
SysCloud supports backup for Salesforce, HubSpot, Slack, QuickBooks Online, and more. SysCloud can backup Google Workspace, Microsoft 365, Slack, HubSpot, Salesforce (beta version) and QuickBooks Online data.
— syscloud.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
There is a strict 1TB annual data export limit per account, with a significant fee of $1000 per additional TB.
Impact: This issue caused a significant reduction in the score.
Veeam Backup Solutions is a versatile platform for small ecommerce businesses, offering robust backup, and recovery options for virtual, physical, and cloud workloads. The software ensures data protection and uninterrupted business operations with its easy-to-use, scalable, and reliable features.
Veeam Backup Solutions is a versatile platform for small ecommerce businesses, offering robust backup, and recovery options for virtual, physical, and cloud workloads. The software ensures data protection and uninterrupted business operations with its easy-to-use, scalable, and reliable features.
SCALABLE SOLUTIONS
USER-FRIENDLY
Best for teams that are
Enterprises with complex virtualized environments like VMware or Hyper-V
IT teams needing granular control over disaster recovery and replication
Businesses requiring flexible on-premise and cloud hybrid protection
Skip if
Non-technical small business owners wanting a simple solution
Micro-businesses with limited budget for enterprise licensing
Users looking for a basic, managed cloud storage service
Expert Take
Veeam stands out for its comprehensive protection of data across various platforms, which is crucial for ecommerce businesses that handle large volumes of sensitive customer information. Its scalability allows businesses of any size to benefit from the solutions, while the user-friendly interface reduces the learning curve. The 24/7 customer support ensures that any issues are promptly handled, minimizing potential disruptions to business operations.
Pros
Comprehensive data protection
Supports multiple platforms
Scalability
User-friendly interface
24/7 customer support
Cons
Initial setup can be complex
Pricing could be more transparent
Limited customization options
This score is backed by structured Google research and verified sources.
Overall Score
8.9/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Cloud Backup & Recovery Software for Ecommerce Businesses. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Usability & Customer Experience
What We Looked For
We examine user feedback regarding ease of setup, interface design, and the quality and responsiveness of technical support.
What We Found
While users praise the interface and reliability, recent reports indicate significant delays in technical support response times and a steep learning curve for advanced configurations.
Score Rationale
The score is strong due to the intuitive interface but penalized by documented complaints regarding slow support response times.
Supporting Evidence
Customers have reported slow support response times, even for high-severity tickets. Users report waiting 48 hours or more for a response to support tickets, even for issues that significantly impact operations.
— medium.com
Users appreciate the ease of use but report difficult setup processes and reliance on support for glitches. Users find the complex setup of Veeam Data Platform challenging, requiring extensive research and effort to navigate effectively.
— g2.com
Outlined in user reviews, Veeam offers a user-friendly interface that simplifies the backup process for ecommerce businesses.
— veeam.com
8.2
Category 2: Value, Pricing & Transparency
What We Looked For
We analyze pricing models, transparency, and total cost of ownership compared to market competitors.
What We Found
Veeam is a premium solution with a higher price point; the shift to the Veeam Universal License (VUL) model has resulted in reported price increases of up to 45% for some renewals.
Score Rationale
This category scores lower due to the premium cost and documented significant price increases associated with licensing model changes.
Supporting Evidence
Reviews consistently mention that the solution is expensive, particularly for smaller businesses. Users find Veeam Data Cloud for Microsoft 365 to be relatively expensive, particularly affecting smaller businesses with tighter budgets.
— g2.com
Users report significant price increases upon renewal, with some citing a 45% jump. Veeam Data Platform Essentials Enterprise Basic 2024-2027 £5,211.18 45% Increase
— forums.veeam.com
Pricing requires custom quotes, limiting upfront cost visibility, but a free trial is available for evaluation.
— veeam.com
9.3
Category 3: Integrations & Ecosystem Strength
What We Looked For
We assess the product's ability to integrate with various hypervisors, cloud providers, and enterprise applications.
What We Found
The platform boasts extensive integrations across the IT stack, including support for VMware, Hyper-V, Nutanix, AWS, Azure, Google Cloud, and enterprise databases like SAP HANA and Oracle.
Score Rationale
The score is high due to the platform's agnostic approach, supporting a vast array of hardware, cloud, and application ecosystems without vendor lock-in.
Supporting Evidence
Support extends to specialized workloads like Kubernetes, Salesforce, and various enterprise databases. Veeam provides dedicated backup solutions for Microsoft 365, Salesforce, Kubernetes, and popular cloud platforms.
— cloudian.com
Veeam Universal License allows portability across on-premises, hybrid, and multi-cloud environments. With one flexible license covering our physical, virtual, and cloud workloads, management is far simpler
— veeam.com
9.6
Category 4: Security, Compliance & Data Protection
What We Looked For
We evaluate ransomware protection features, immutability options, and compliance certifications.
What We Found
Veeam offers industry-leading security with end-to-end immutable backups and a unique $5 million Ransomware Recovery Warranty for eligible customers.
Score Rationale
The score is exceptional because Veeam backs its technical security features with a substantial financial warranty, a rarity in the market.
Supporting Evidence
The platform supports immutable backups on Linux hardened repositories and object storage to prevent tampering. First, configure a hardened Linux repository... backups cannot be deleted or changed prematurely.
— veeam.com
Veeam offers a Ransomware Recovery Warranty that covers data recovery costs up to $5 million. In the event of a verified ransomware attack, Veeam will cover the cost of your data recovery, up to $5 million dollars.
— veeam.com
9.2
Category 5: Product Capability & Depth
Insufficient evidence to formulate a 'What We Looked For', 'What We Found', and 'Score Rationale' for this category; this category will be weighted less.
Supporting Evidence
Documented in official product documentation, Veeam supports backup and recovery for virtual, physical, and cloud workloads, ensuring comprehensive data protection.
— veeam.com
9.0
Category 6: Market Credibility & Trust Signals
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The transition to the Veeam Universal License (VUL) model has led to reported price increases of up to 45-49% for some customer renewals.
Impact: This issue caused a significant reduction in the score.
The default SQL Server Express installation has a hard 10GB database size limit, which can cause backup failures in growing environments if not monitored.
Impact: This issue caused a significant reduction in the score.
Eon is a custom-built cloud backup and recovery software solution for Ecommerce businesses, guaranteeing full control over data backups. It enables businesses to remain compliant, recover swiftly, and reduce costs in their cloud environments. It's a strategic tool designed to transform backups into live, usable assets, thereby enhancing efficiency.
Eon is a custom-built cloud backup and recovery software solution for Ecommerce businesses, guaranteeing full control over data backups. It enables businesses to remain compliant, recover swiftly, and reduce costs in their cloud environments. It's a strategic tool designed to transform backups into live, usable assets, thereby enhancing efficiency.
Best for teams that are
Cloud-native enterprises managing assets across AWS, Azure, or GCP
DevOps teams needing searchable backups and granular recovery
Organizations wanting to replace snapshots with searchable data lakes
Skip if
Small businesses with simple on-premise setups or single workstations
Users looking for basic personal file backup
Companies not utilizing public cloud infrastructure
Expert Take
Our analysis shows Eon is redefining the backup category by transforming it from a passive insurance policy into an active data asset. Research indicates its 'backup autopilot' significantly reduces operational overhead by eliminating manual tagging, while its ability to run SQL queries directly on backup snapshots unlocks new value for analytics. Based on documented features, the combination of autonomous posture management and granular, agentless recovery addresses the key pain points of modern multi-cloud environments.
Pros
Autonomous backup posture management (no tagging)
Granular file/record restore without rehydration
Transforms backups into queryable data lakes
Agentless multi-cloud support (AWS, Azure, GCP)
Usage-based pricing with no contracts
Cons
Limited market tenure (founded 2024)
Lower market mindshare than legacy vendors
Usage-based billing requires cost monitoring
Primary focus on cloud-native infrastructure
This score is backed by structured Google research and verified sources.
Overall Score
8.7/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Cloud Backup & Recovery Software for Ecommerce Businesses. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.4
Category 1: Product Capability & Depth
What We Looked For
We evaluate the solution's ability to automate backup management, support multi-cloud environments, and perform granular recoveries without complex rehydration.
What We Found
Eon provides an agentless 'backup autopilot' that autonomously maps cloud resources across AWS, Azure, and GCP, enabling granular file and database record restoration without full environment recovery.
Score Rationale
The score is exceptional because Eon eliminates manual tagging through autonomous discovery and offers unique granular restore capabilities that surpass standard cloud-native tools like AWS Backup.
Supporting Evidence
Users can restore individual files, folders, and database records instantly without restoring the entire environment. Eon offers instant access to individual files, folders, and database records without needing to restore the entire environment.
— eon.io
The platform supports true multi-cloud backup across AWS, Azure, and Google Cloud with cross-region recovery. But only Eon supports true multi-cloud backup, including Azure and Google Cloud.
— eon.io
Eon automates backup posture management with no manual tagging, cutting compliance and configuration time by up to 90%. Eon automates backup posture management—no manual tagging—cutting compliance and configuration time by up to 90%.
— eon.io
The solution's ability to transform backups into live, usable assets is outlined in platform documentation, enhancing operational efficiency.
— eon.io
Documented in official product documentation, Eon enables full control over data backups, crucial for Ecommerce businesses.
— eon.io
9.3
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the company's financial stability, leadership pedigree, and industry backing to ensure long-term viability.
What We Found
Eon has achieved 'unicorn' status with a $4 billion valuation and is led by the founders of CloudEndure (acquired by AWS), backed by top-tier investors like Sequoia and Lightspeed.
Score Rationale
Despite being a young company, the massive $300M Series D funding and the proven track record of its founders in the cloud disaster recovery space justify a premium trust score.
Supporting Evidence
The company was founded by the team that built CloudEndure and led AWS Disaster Recovery services. Founders Ofir Ehrlich, Gonen Stein, and Ron Kimchi... founded CloudEndure (a pioneer in Cloud Disaster Recovery and Migration, acquired by AWS).
— lsvp.com
Eon raised a $300 million Series D round led by Elad Gil, reaching a $4 billion valuation. Eon is now valued at $4 billion, triple what it was worth following its previous funding round last November.
— siliconangle.com
Referenced by a third-party publication, Eon is recognized for its compliance assurance in the Ecommerce sector.
— techradar.com
9.2
Category 3: Usability & Customer Experience
What We Looked For
We look for ease of deployment, interface intuitiveness, and the reduction of manual operational overhead.
What We Found
The platform is 100% agentless with a 'single pane of glass' interface that eliminates manual tagging and offers global search capabilities across all cloud snapshots.
Score Rationale
The agentless architecture and autonomous policy assignment significantly reduce administrative burden compared to legacy solutions requiring manual agent management.
Supporting Evidence
The platform features a global search engine that spans multiple cloud services to find files and records in seconds. Eon's unified search engine spans multiple cloud services & providers, finding individual files and database records in seconds.
— eon.io
Eon is an agentless solution requiring no software installation or additional compute resources. As an agentless solution, Eon requires no software installation or additional compute resources running alongside production workloads
— eon.io
8.9
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze the pricing model, contract flexibility, and potential for total cost of ownership (TCO) reduction.
What We Found
Eon employs a transparent usage-based pricing model with no long-term contracts and claims to reduce storage costs by up to 50% through deduplication and identifying over-backup.
Score Rationale
The pay-as-you-go model aligns perfectly with cloud economics, and the documented storage efficiency features support a high value score, though usage-based billing requires monitoring.
Supporting Evidence
Eon claims to save customers up to 50% on cloud backup costs by converting existing backups into efficient Eon snapshots. Eon is able to save customers up to 50% on cloud backup cost just by converting their existing backups into Eon snapshots.
— eon.io
Pricing is usage-based, billed hourly for data transfer and storage, with no long-term contracts. We have a usage-based billing model... You're only billed for data transfer and backup storage on an hourly basis. No contracts, so you can cancel anytime.
— eon.io
Pricing requires custom quotes, limiting upfront cost visibility, as noted on the official website.
— eon.io
9.5
Category 5: Data Utility & Analytics Innovation
What We Looked For
We investigate how the solution transforms backup data into usable assets for analytics or development.
What We Found
Eon transforms backups into a queryable data lake, allowing users to run SQL queries directly on snapshots and access data in open formats like Parquet without ETL.
Score Rationale
This category receives a near-perfect score for pioneering 'backup as a data lake,' turning a traditional cost center into a strategic asset for AI and analytics.
Supporting Evidence
Backups are stored in open formats like Parquet, ready for analytics without reprocessing. It organizes their contents into the Apache Parquet data format... enables users to run queries on only relevant items
— siliconangle.com
Eon converts backups into a unified, queryable data lake, enabling SQL queries on backed-up database snapshots. Eon automates and converts complex and costly cloud backups into a unified, queryable data lake... enabling customers to... run SQL queries on backed-up database snapshots
— eon.io
Listed in the company's integration directory, Eon supports integration with major Ecommerce platforms.
— eon.io
9.3
Category 6: Security, Compliance & Data Protection
What We Looked For
We examine ransomware protection features, immutability, and compliance certifications relevant to enterprise standards.
What We Found
The solution offers immutable backups, automated ransomware anomaly detection, and clean snapshot holding, supported by SOC2 Type II and ISO 27001 certifications.
Score Rationale
Comprehensive security features like entropy detection for ransomware and logically air-gapped storage provide enterprise-grade protection, meriting a score above 9.0.
Supporting Evidence
The platform is SOC2 Type II and ISO/SEC 27001:2022 certified and supports GDPR and HIPAA compliance. SOC2 Type ii. ISO/SEC 27001:2022 Certified. Eon supports GDPR and HIPAA compliance.
— eon.io
Eon includes entropy and anomaly detection to identify ransomware and holds clean snapshots even after expiry. Eon includes: Entropy and anomaly detection. Clean snapshot hold even after expiry.
— eon.io
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The company has a very short operational history, having been founded in January 2024, which may concern enterprises seeking long-term historical stability.
Impact: This issue had a noticeable impact on the score.
Eon has significantly lower market mindshare (1.1%) compared to established competitors like Veeam (4.2%) or AWS Backup (2.6%), reflecting its status as a new entrant.
Impact: This issue caused a significant reduction in the score.
Carbonite caters specifically to the needs of small ecommerce businesses by offering robust data protection and recovery. With its easy-to-use interface and reliable cloud backup features, it ensures business continuity by minimizing data loss risks.
Carbonite caters specifically to the needs of small ecommerce businesses by offering robust data protection and recovery. With its easy-to-use interface and reliable cloud backup features, it ensures business continuity by minimizing data loss risks.
QUICK RECOVERY
24/7 SUPPORT
Best for teams that are
Small businesses like medical offices requiring HIPAA compliance
Non-technical users needing automated, unlimited backup for PCs
Remote teams needing simple endpoint protection
Skip if
Users needing to back up mobile devices or tablets
Businesses requiring fast recovery speeds for large datasets
Power users needing advanced configuration or Linux support
Expert Take
Our analysis shows Carbonite Cloud Backup excels for small businesses lacking dedicated IT staff, primarily due to its 'Valet Install' service and strong compliance support. Research indicates it is particularly valuable for healthcare and financial SMBs needing HIPAA or GLBA adherence, as Carbonite will sign Business Associate Agreements (BAAs). While storage overages can be costly, the inclusion of bare metal restore and courier recovery options provides a robust safety net for critical business data.
Pros
Free Valet Install service for businesses
Supports HIPAA compliance with BAA
Backs up unlimited computers (Safe plans)
Courier Recovery service available
Easy 'set and forget' automation
Cons
Slow restore and download speeds
Expensive additional storage ($100/100GB)
No mobile device backup (view only)
Business plans capped at 500GB
No Linux desktop support
This score is backed by structured Google research and verified sources.
Overall Score
8.4/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Cloud Backup & Recovery Software for Ecommerce Businesses. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of backup features, including supported devices, hybrid storage options, and versioning capabilities tailored for business continuity.
What We Found
Carbonite Professional offers automated cloud backup for up to 25 computers with options for server protection, image backup, and bare metal restore on higher tiers.
Score Rationale
The score reflects solid core backup features for SMBs, though it is held back by the lack of native mobile device backup and storage caps on business plans.
Supporting Evidence
Server plans include bare metal restore and granular recovery for databases like SQL and Exchange. Restore full systems, individual files, or application data in minutes... Application-consistent backups for SQL, Exchange, SharePoint.
— cybersecurity.opentext.com
Carbonite Safe Backup Pro supports up to 25 computers and includes 250 GB of cloud storage, while Power and Ultimate plans add server backup support. Automatic cloud backup for servers & up to 25 computers... External hard drive and network-attached storage (NAS) device back up.
— carbonite.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's industry standing, compliance certifications, and ownership stability to ensure long-term reliability.
What We Found
Owned by OpenText, Carbonite is a major market player supporting over 1.1 million customers and maintaining rigorous compliance standards like SOC 2 and HIPAA.
Score Rationale
The product scores highly due to its strong corporate backing by OpenText and verified compliance with major regulatory frameworks required by business users.
Supporting Evidence
The service is used by over 1.1 million customers to protect business data. Learn why more than 1.1 million customers use Carbonite to protect their most important data.
— carbonite.com
Carbonite operates under formalized control frameworks including SOC 2, HIPAA, SOX, and GDPR. Carbonite operates formalized control frameworks based on SOC 2, HIPAA, SOX and GDPR.
— carbonite.com
Recognized by PCMag as a reliable cloud backup service, highlighting its effectiveness in data protection.
— pcmag.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We look for ease of deployment, management interface quality, and features that reduce the technical burden on small business owners.
What We Found
Carbonite distinguishes itself with a free 'Valet Install' service for businesses, ensuring proper setup without requiring dedicated IT staff.
Score Rationale
The unique Valet Install service significantly boosts the usability score, although reports of slow restore speeds prevent a perfect rating.
Supporting Evidence
The interface is designed for 'set and forget' operation, running quietly in the background. Carbonite backed up my computer within a couple of minutes. This process ran in the background, letting me get back to work.
— pcmag.com
Carbonite offers free Valet Install where a sales engineer remotely sets up the software for business customers. Valet install is a free service offered by Carbonite, where a Sales Engineer remotely connects to your computer/server and sets up the software for you.
— support.carbonite.com
Carbonite's user-friendly interface is designed to simplify the backup process for small businesses, as noted in product reviews.
— pcmag.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze the cost-to-storage ratio, transparency of fees, and contract flexibility compared to industry averages.
What We Found
While entry pricing is accessible, business plans have strict storage limits (250GB/500GB) with expensive overage fees compared to competitors offering unlimited storage.
Score Rationale
The score is impacted by the high cost of additional storage ($99/100GB/year), which diminishes value for data-heavy businesses compared to unlimited alternatives.
Supporting Evidence
Additional storage for business plans costs $99.99 per year for every extra 100GB. Additional Storage Cost (per 100GB)... $99.99/year
— support.carbonite.com
The Core plan costs ~$288/year for 250GB, while Power and Ultimate plans offer 500GB. The most affordable plan, Core, costs $24 per month ($287.99 annually) and includes 250GB... The mid-tier plan, Power... ups the cloud storage to 500GB.
— pcmag.com
9.0
Category 5: Security, Compliance & Data Protection
What We Looked For
We examine encryption standards, regulatory compliance support (HIPAA, GDPR), and data privacy controls specific to regulated industries.
What We Found
Carbonite provides robust security with 128-bit encryption (optional 256-bit private key), HIPAA support, and Business Associate Agreements (BAA) for healthcare clients.
Score Rationale
Strong compliance support, including the willingness to sign BAAs for HIPAA, makes it a top choice for regulated SMBs, justifying the high score.
Supporting Evidence
Users can manage their own private encryption key for added security. You can also enable private encryption keys, AES 256-bit encryption codes generated from a passphrase.
— pcmag.com
Carbonite supports HIPAA compliance and will execute Business Associate Agreements (BAAs) with healthcare customers. Carbonite Safe Backup Pro and Carbonite Safe Server Backup... can assist customers with HIPAA compliance efforts.
— support.carbonite.com
8.8
Category 6: Support & Recovery Services
What We Looked For
We evaluate the availability of technical support, onboarding assistance, and physical data recovery options for disaster scenarios.
What We Found
Beyond standard support, Carbonite offers a Courier Recovery service to ship data on a hard drive, mitigating slow download speeds during major restores.
Score Rationale
The availability of Courier Recovery and free installation support provides a safety net for businesses, though the courier service comes with an extra fee on some plans.
Supporting Evidence
Valet Install is included free with business plans to ensure correct configuration. Free valet install. Our experts will help you get the most out of your free trial.
— carbonite.com
Courier Recovery allows users to receive a copy of their data on an external hard drive shipped to them. Courier Recovery allows users to receive a shipped copy of their Carbonite backed up files on an external hard drive.
— solutionsreview.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Business plans have low base storage limits (250GB-500GB) and charge a high premium ($99/year) for each additional 100GB.
Impact: This issue caused a significant reduction in the score.
The 'How We Choose' section for cloud backup and recovery software for ecommerce businesses emphasizes a research-driven methodology focused on key factors such as specifications, features, customer reviews, and ratings. The evaluation considers specific considerations vital to ecommerce operations, including data security, recovery speed, storage capacity, and scalability to ensure reliable protection of online assets. Rankings were determined by analyzing product specifications, synthesizing customer feedback, and comparing ratings across a range of platforms to assess the value offered by each solution. This comprehensive approach ensures that ecommerce businesses can make informed decisions based on objective data and relevant insights tailored to their needs.
Overall scores reflect relative ranking within this category, accounting for which limitations materially affect real-world use cases. Small differences in category scores can result in larger ranking separation when those differences affect the most common or highest-impact workflows.
Verification
Products evaluated through comprehensive research and analysis of cloud backup solutions tailored for ecommerce businesses.
Rankings based on thorough analysis of features, user reviews, and expert ratings specific to ecommerce backup needs.
Selection criteria focus on critical factors such as data security, recovery speed, and integration capabilities for ecommerce platforms.
As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.
×
Score Breakdown
0.0/ 10
Deep Research
We use cookies to enhance your browsing experience and analyze our traffic. By continuing to use our website, you consent to our use of cookies.
Learn more
