Expert Score

10.0 / 10

384

137

Web Help Desk

View Website

Free trial available, pricing starts from $700/year

Why We Love It

Web Help Desk is specifically designed to meet the needs of contractors in managing their customer support. It provides an efficient automated system for managing service requests, which frees up time for contractors to focus on their primary tasks. The software's ability to convert emails into tickets ensures that every customer request is logged and addressed. With its customizable rules, contractors can tailor the software to their specific needs, thereby improving their service delivery.

Pros

Automated ticket management
Effective email-ticket conversion
Customizable rules
Contractor-specific features
Reliable customer support

Cons

May require some technical knowledge
No monthly subscription option

Free trial available, pricing starts from $700/year

Web Help Desk is a robust IT ticketing software tailor-made for contractors. It automates ticket management tasks, effortlessly converts email requests into tickets, and allows the creation of rules for better ticket organization. It caters to the needs of contractors, with features that allow for seamless management of customer support and service requests.

Pros

Automated ticket management
Effective email-ticket conversion
Customizable rules
Contractor-specific features
Reliable customer support

Cons

May require some technical knowledge
No monthly subscription option

Why We Love It

Web Help Desk is specifically designed to meet the needs of contractors in managing their customer support. It provides an efficient automated system for managing service requests, which frees up time for contractors to focus on their primary tasks. The software's ability to convert emails into tickets ensures that every customer request is logged and addressed. With its customizable rules, contractors can tailor the software to their specific needs, thereby improving their service delivery.

Pros

Automated ticket management
Effective email-ticket conversion
Customizable rules
Contractor-specific features
Reliable customer support

Cons

May require some technical knowledge
No monthly subscription option

Why We Love It

Web Help Desk is specifically designed to meet the needs of contractors in managing their customer support. It provides an efficient automated system for managing service requests, which frees up time for contractors to focus on their primary tasks. The software's ability to convert emails into tickets ensures that every customer request is logged and addressed. With its customizable rules, contractors can tailor the software to their specific needs, thereby improving their service delivery.

Free trial available, pricing starts from $700/year

Web Help Desk is a robust IT ticketing software tailor-made for contractors. It automates ticket management tasks, effortlessly converts email requests into tickets, and allows the creation of rules for better ticket organization. It caters to the needs of contractors, with features that allow for seamless management of customer support and service requests.

2

Expert Score

9.9 / 10

508

102

Zendesk AI-Powered Ticketing Solution

View Website

Starting at $49/agent per month, Free trial available, Enterprise pricing available

Why We Love It

Zendesk's AI-Powered Ticketing Solution is a game-changer for the contracting industry. Contractors often juggle multiple tasks and clients simultaneously, and this software enables seamless management of customer inquiries and issues. Its AI capabilities ensure swift responses and automate repetitive tasks, freeing up valuable time. The user-friendly design is a plus, making it easy even for those less tech-savvy to manage their helpdesk efficiently. It's a smart solution that adapts to the unique challenges faced by contractors.

Pros

AI-powered automation
Efficient workflow management
Intuitive interface
24/7 support
Scalable for businesses of all sizes

Cons

Can be complex for first-time users
Limited customization options
Pricing might be high for smaller businesses

Starting at $49/agent per month, Free trial available, Enterprise pricing available

Zendesk's AI-powered ticketing software is specially designed to cater to the needs of contractors. Its responsive and automated workflows minimize customer and employee support costs, enabling contractors to focus more on their core tasks. Furthermore, its user-friendly interface simplifies ticketing management, which is vital in the contracting industry where time and efficiency are of utmost importance.

Pros

AI-powered automation
Efficient workflow management
Intuitive interface
24/7 support
Scalable for businesses of all sizes

Cons

Can be complex for first-time users
Limited customization options
Pricing might be high for smaller businesses

Why We Love It

Zendesk's AI-Powered Ticketing Solution is a game-changer for the contracting industry. Contractors often juggle multiple tasks and clients simultaneously, and this software enables seamless management of customer inquiries and issues. Its AI capabilities ensure swift responses and automate repetitive tasks, freeing up valuable time. The user-friendly design is a plus, making it easy even for those less tech-savvy to manage their helpdesk efficiently. It's a smart solution that adapts to the unique challenges faced by contractors.

Pros

AI-powered automation
Efficient workflow management
Intuitive interface
24/7 support
Scalable for businesses of all sizes

Cons

Can be complex for first-time users
Limited customization options
Pricing might be high for smaller businesses

Why We Love It

Zendesk's AI-Powered Ticketing Solution is a game-changer for the contracting industry. Contractors often juggle multiple tasks and clients simultaneously, and this software enables seamless management of customer inquiries and issues. Its AI capabilities ensure swift responses and automate repetitive tasks, freeing up valuable time. The user-friendly design is a plus, making it easy even for those less tech-savvy to manage their helpdesk efficiently. It's a smart solution that adapts to the unique challenges faced by contractors.

Starting at $49/agent per month, Free trial available, Enterprise pricing available

Zendesk's AI-powered ticketing software is specially designed to cater to the needs of contractors. Its responsive and automated workflows minimize customer and employee support costs, enabling contractors to focus more on their core tasks. Furthermore, its user-friendly interface simplifies ticketing management, which is vital in the contracting industry where time and efficiency are of utmost importance.

3

Expert Score

9.8 / 10

546

44

ConnectWise PSA Help Desk

View Website

Enterprise pricing available

Why We Love It

We love ConnectWise PSA Help Desk because it's specifically built for the fast-paced, high-demand nature of the contracting industry. It streamlines ticket management, making it easier to coordinate technicians and keep clients informed. This leads to increased efficiency, faster response times, and higher customer satisfaction. The software's flexibility also allows it to adapt to the unique workflow of each contractor, making it a versatile tool in any contractor's toolbox.

Pros

Industry-specific features
Real-time ticket management
Efficient technician coordination
Client communication tools
Flexible help desk management

Cons

May require training to fully understand
Pricing can be high for small businesses

Enterprise pricing available

ConnectWise PSA Help Desk Software offers a tailored solution for contractors, specifically designed to streamline ticket management and improve service efficiency. With industry-specific features, the software enables real-time updates and efficient technician coordination, addressing the high-demand, high-pace needs of the contracting business.

Pros

Industry-specific features
Real-time ticket management
Efficient technician coordination
Client communication tools
Flexible help desk management

Cons

May require training to fully understand
Pricing can be high for small businesses

Why We Love It

We love ConnectWise PSA Help Desk because it's specifically built for the fast-paced, high-demand nature of the contracting industry. It streamlines ticket management, making it easier to coordinate technicians and keep clients informed. This leads to increased efficiency, faster response times, and higher customer satisfaction. The software's flexibility also allows it to adapt to the unique workflow of each contractor, making it a versatile tool in any contractor's toolbox.

Pros

Industry-specific features
Real-time ticket management
Efficient technician coordination
Client communication tools
Flexible help desk management

Cons

May require training to fully understand
Pricing can be high for small businesses

Why We Love It

We love ConnectWise PSA Help Desk because it's specifically built for the fast-paced, high-demand nature of the contracting industry. It streamlines ticket management, making it easier to coordinate technicians and keep clients informed. This leads to increased efficiency, faster response times, and higher customer satisfaction. The software's flexibility also allows it to adapt to the unique workflow of each contractor, making it a versatile tool in any contractor's toolbox.

Enterprise pricing available

ConnectWise PSA Help Desk Software offers a tailored solution for contractors, specifically designed to streamline ticket management and improve service efficiency. With industry-specific features, the software enables real-time updates and efficient technician coordination, addressing the high-demand, high-pace needs of the contracting business.

4

Expert Score

9.7 / 10

430

23

MULTI-CHANNEL SUPPORT

COMPREHENSIVE REPORTING

HappyFox Help Desk System

View Website

Pricing starts at $29/month, with enterprise pricing available

MULTI-CHANNEL SUPPORT

COMPREHENSIVE REPORTING

Why We Love It

HappyFox stands out in the contractor industry due to its ability to streamline customer interactions from multiple channels into one platform. This is crucial for contractors who need to manage customer expectations while dealing with intricate projects. Its customizable ticket statuses and comprehensive reporting also allow for better project tracking and performance assessment. Not to mention, its user-friendly interface makes it easy even for non-tech savvy users to navigate.

Pros

Centralized query management
Multi-channel support
Easy-to-use interface
Customizable ticket statuses
Comprehensive reporting and analytics

Cons

Limited free trial
May require some technical knowledge

Pricing starts at $29/month, with enterprise pricing available

HappyFox is a robust help desk ticketing system tailored to the needs of contractors. It offers a centralized platform for tracking and managing customer queries from various channels including website, email, social media, and phone calls, making it a perfect fit for contractors dealing with complex projects and customer interactions.

Pros

Centralized query management
Multi-channel support
Easy-to-use interface
Customizable ticket statuses
Comprehensive reporting and analytics

Cons

Limited free trial
May require some technical knowledge

MULTI-CHANNEL SUPPORT

COMPREHENSIVE REPORTING

Why We Love It

HappyFox stands out in the contractor industry due to its ability to streamline customer interactions from multiple channels into one platform. This is crucial for contractors who need to manage customer expectations while dealing with intricate projects. Its customizable ticket statuses and comprehensive reporting also allow for better project tracking and performance assessment. Not to mention, its user-friendly interface makes it easy even for non-tech savvy users to navigate.

Pros

Centralized query management
Multi-channel support
Easy-to-use interface
Customizable ticket statuses
Comprehensive reporting and analytics

Cons

Limited free trial
May require some technical knowledge

Why We Love It

HappyFox stands out in the contractor industry due to its ability to streamline customer interactions from multiple channels into one platform. This is crucial for contractors who need to manage customer expectations while dealing with intricate projects. Its customizable ticket statuses and comprehensive reporting also allow for better project tracking and performance assessment. Not to mention, its user-friendly interface makes it easy even for non-tech savvy users to navigate.

Pricing starts at $29/month, with enterprise pricing available

HappyFox is a robust help desk ticketing system tailored to the needs of contractors. It offers a centralized platform for tracking and managing customer queries from various channels including website, email, social media, and phone calls, making it a perfect fit for contractors dealing with complex projects and customer interactions.

5

Expert Score

9.6 / 10

356

150

CONTRACTOR-FRIENDLY

REAL-TIME UPDATES

HR365 Helpdesk Ticketing System

View Website

Enterprise pricing available

CONTRACTOR-FRIENDLY

REAL-TIME UPDATES

Why We Love It

HR365's Helpdesk Ticketing System is a game-changer for contractors. Its unique design allows for the efficient processing of requests, ensuring timely responses and a smooth customer service experience. Its features are tailored to meet the specific needs of contractors, making it the perfect tool for managing customer support processes in this industry. Contractors love it because it improves productivity and streamlines service delivery.

Pros

Designed for contractors
Centralized request processing
Prompt response guarantee
Improved productivity
Tailored features

Cons

May require some training
Not suitable for small businesses
Requires internet connection

Enterprise pricing available

HR365 offers a high-performing helpdesk ticketing system specifically designed for contractors. It provides a centralized platform for accelerating the processing of requests and ensuring prompt replies, enabling contractors to streamline their customer support and improve productivity. The software's features are tailored to meet the unique needs of contractors, making it an excellent tool for this industry.

Pros

Designed for contractors
Centralized request processing
Prompt response guarantee
Improved productivity
Tailored features

Cons

May require some training
Not suitable for small businesses
Requires internet connection

CONTRACTOR-FRIENDLY

REAL-TIME UPDATES

Why We Love It

HR365's Helpdesk Ticketing System is a game-changer for contractors. Its unique design allows for the efficient processing of requests, ensuring timely responses and a smooth customer service experience. Its features are tailored to meet the specific needs of contractors, making it the perfect tool for managing customer support processes in this industry. Contractors love it because it improves productivity and streamlines service delivery.

Pros

Designed for contractors
Centralized request processing
Prompt response guarantee
Improved productivity
Tailored features

Cons

May require some training
Not suitable for small businesses
Requires internet connection

Why We Love It

HR365's Helpdesk Ticketing System is a game-changer for contractors. Its unique design allows for the efficient processing of requests, ensuring timely responses and a smooth customer service experience. Its features are tailored to meet the specific needs of contractors, making it the perfect tool for managing customer support processes in this industry. Contractors love it because it improves productivity and streamlines service delivery.

Enterprise pricing available

HR365 offers a high-performing helpdesk ticketing system specifically designed for contractors. It provides a centralized platform for accelerating the processing of requests and ensuring prompt replies, enabling contractors to streamline their customer support and improve productivity. The software's features are tailored to meet the unique needs of contractors, making it an excellent tool for this industry.

6

Expert Score

8.3 / 10

544

139

FAST RESPONSE TIMES

Vizzn Ticketing for Construction

View Website

FAST RESPONSE TIMES

Why We Love It

Vizzn Ticketing System stands out in its dedication to addressing the unique challenges faced by the heavy civil construction industry. By significantly improving payable accuracy and reducing the compilation time, it provides solutions that specifically target the industry's pain points. Its cloud-based platform also ensures accessibility and real-time updates, a top priority for professionals in the field. This focus on industry-specific needs is why many professionals in this sector appreciate and rely on this software.

Pros

Industry-specific features
Significant improvement in payable accuracy
Reduces compilation time
Eliminates manual tasks
Cloud-based platform

Cons

No pricing transparency
Possibly complex initial setup
Might require training

Custom pricing available upon request

Vizzn Ticketing System is specifically designed to streamline the heavy civil construction field's ticketing and accounts payable processes. It improves payable accuracy by 35%, significantly reducing costs, and eliminates tedious tasks, freeing staff for more productive work.

Pros

Industry-specific features
Significant improvement in payable accuracy
Reduces compilation time
Eliminates manual tasks
Cloud-based platform

Cons

No pricing transparency
Possibly complex initial setup
Might require training

FAST RESPONSE TIMES

Why We Love It

Vizzn Ticketing System stands out in its dedication to addressing the unique challenges faced by the heavy civil construction industry. By significantly improving payable accuracy and reducing the compilation time, it provides solutions that specifically target the industry's pain points. Its cloud-based platform also ensures accessibility and real-time updates, a top priority for professionals in the field. This focus on industry-specific needs is why many professionals in this sector appreciate and rely on this software.

Pros

Industry-specific features
Significant improvement in payable accuracy
Reduces compilation time
Eliminates manual tasks
Cloud-based platform

Cons

No pricing transparency
Possibly complex initial setup
Might require training

Why We Love It

Vizzn Ticketing System stands out in its dedication to addressing the unique challenges faced by the heavy civil construction industry. By significantly improving payable accuracy and reducing the compilation time, it provides solutions that specifically target the industry's pain points. Its cloud-based platform also ensures accessibility and real-time updates, a top priority for professionals in the field. This focus on industry-specific needs is why many professionals in this sector appreciate and rely on this software.

Custom pricing available upon request

Vizzn Ticketing System is specifically designed to streamline the heavy civil construction field's ticketing and accounts payable processes. It improves payable accuracy by 35%, significantly reducing costs, and eliminates tedious tasks, freeing staff for more productive work.

7

Expert Score

8.1 / 10

721

82

AUTOMATION BOOST

CENTRALIZED MANAGEMENT

OneDesk Help Desk Ticketing

View Website

Free plan available, Premium plans starting at $30/month

AUTOMATION BOOST

CENTRALIZED MANAGEMENT

Why We Love It

OneDesk stands out in the contracting industry due to its comprehensive features, including automated responses and robust reporting tools. It allows contractors to streamline their client interactions, manage workflows efficiently, and improve overall client satisfaction. Plus, the integrated project management tool means everything you need is in one place. Its versatility and customization options make it an ideal solution for contractors managing complex projects and diverse client needs.

Pros

Customizable ticket properties
Real-time collaboration features
Integrated project management
Automated responses
Robust reporting tools

Cons

May be overwhelming for beginners
Limited integration options

Free plan available, Premium plans starting at $30/month

OneDesk's Help Desk Ticketing software is a versatile solution designed to streamline customer service and support tasks for contractors. With its capability to categorize, filter, and group tickets by various properties, it meets the unique needs of contractors who manage multiple projects and clients simultaneously.

Pros

Customizable ticket properties
Real-time collaboration features
Integrated project management
Automated responses
Robust reporting tools

Cons

May be overwhelming for beginners
Limited integration options

AUTOMATION BOOST

CENTRALIZED MANAGEMENT

Why We Love It

OneDesk stands out in the contracting industry due to its comprehensive features, including automated responses and robust reporting tools. It allows contractors to streamline their client interactions, manage workflows efficiently, and improve overall client satisfaction. Plus, the integrated project management tool means everything you need is in one place. Its versatility and customization options make it an ideal solution for contractors managing complex projects and diverse client needs.

Pros

Customizable ticket properties
Real-time collaboration features
Integrated project management
Automated responses
Robust reporting tools

Cons

May be overwhelming for beginners
Limited integration options

Why We Love It

OneDesk stands out in the contracting industry due to its comprehensive features, including automated responses and robust reporting tools. It allows contractors to streamline their client interactions, manage workflows efficiently, and improve overall client satisfaction. Plus, the integrated project management tool means everything you need is in one place. Its versatility and customization options make it an ideal solution for contractors managing complex projects and diverse client needs.

Free plan available, Premium plans starting at $30/month

OneDesk's Help Desk Ticketing software is a versatile solution designed to streamline customer service and support tasks for contractors. With its capability to categorize, filter, and group tickets by various properties, it meets the unique needs of contractors who manage multiple projects and clients simultaneously.

8

Expert Score

7.6 / 10

362

87

AI-POWERED EFFICIENCY

HelpDesk® Ticketing Software

View Website

Free plan available | Premium plans start at $4/agent per month

AI-POWERED EFFICIENCY

Why We Love It

HelpDesk® is a game-changer for contractors. It takes the chaos out of customer communication, allowing contractors to focus on their core work. The system's ability to gather customer queries in one place and automate ticket assignment and resolution is highly valued. It's an affordable solution that doesn't compromise on functionality, offering features like reporting and analytics, integrations, and a knowledge base, making it a go-to choice for professionals in the contracting industry.

Pros

Contractor-centric features
Intuitive user interface
Smart automation
Affordable pricing
Free plan available

Cons

Limited customization options
No built-in live chat feature
Advanced features only on premium plans

Free plan available | Premium plans start at $4/agent per month

HelpDesk® is a superior software solution tailored to meet the needs of contractors. It streamlines customer communication, enables efficient management of all support requests, and ensures that no ticket is left unresolved. Its user-friendly interface and smart automation features significantly reduce manual work, making it perfect for contractors juggling multiple projects.

Pros

Contractor-centric features
Intuitive user interface
Smart automation
Affordable pricing
Free plan available

Cons

Limited customization options
No built-in live chat feature
Advanced features only on premium plans

AI-POWERED EFFICIENCY

Why We Love It

HelpDesk® is a game-changer for contractors. It takes the chaos out of customer communication, allowing contractors to focus on their core work. The system's ability to gather customer queries in one place and automate ticket assignment and resolution is highly valued. It's an affordable solution that doesn't compromise on functionality, offering features like reporting and analytics, integrations, and a knowledge base, making it a go-to choice for professionals in the contracting industry.

Pros

Contractor-centric features
Intuitive user interface
Smart automation
Affordable pricing
Free plan available

Cons

Limited customization options
No built-in live chat feature
Advanced features only on premium plans

Why We Love It

HelpDesk® is a game-changer for contractors. It takes the chaos out of customer communication, allowing contractors to focus on their core work. The system's ability to gather customer queries in one place and automate ticket assignment and resolution is highly valued. It's an affordable solution that doesn't compromise on functionality, offering features like reporting and analytics, integrations, and a knowledge base, making it a go-to choice for professionals in the contracting industry.

Free plan available | Premium plans start at $4/agent per month

HelpDesk® is a superior software solution tailored to meet the needs of contractors. It streamlines customer communication, enables efficient management of all support requests, and ensures that no ticket is left unresolved. Its user-friendly interface and smart automation features significantly reduce manual work, making it perfect for contractors juggling multiple projects.

9

Expert Score

6.8 / 10

568

36

USER-FRIENDLY DESIGN

AFFORDABLE PRICING

Mojo Helpdesk

View Website

Pricing starts at $29/month, with custom enterprise pricing available.

USER-FRIENDLY DESIGN

AFFORDABLE PRICING

Why We Love It

Mojo Helpdesk is a game-changer for contractors. Its AI-powered ticket management system enables contractors to handle customer issues efficiently, reducing response times by a staggering 80%. This fast resolution not only improves customer satisfaction but also allows contractors to focus on their core tasks. Furthermore, Mojo Helpdesk can be deployed in minutes, ensuring minimal disruption to operations. Its user-friendly interface is an added advantage, making it easy even for those with minimal technical skills to navigate and use.

Pros

AI-powered ticket management
Efficient issue resolution
Easy deployment
Fast response times
User-friendly interface

Cons

May require technical knowledge for advanced features
No free plan available
Pricing may be high for small businesses

Pricing starts at $29/month, with custom enterprise pricing available.

Mojo Helpdesk is a potent ticket management platform for contractors that offers AI-powered support, slashing response times by 80%. Its intuitive design and robust features help contractors manage, track, and resolve customer issues more efficiently, reducing downtime and improving customer satisfaction.

Pros

AI-powered ticket management
Efficient issue resolution
Easy deployment
Fast response times
User-friendly interface

Cons

May require technical knowledge for advanced features
No free plan available
Pricing may be high for small businesses

USER-FRIENDLY DESIGN

AFFORDABLE PRICING

Why We Love It

Mojo Helpdesk is a game-changer for contractors. Its AI-powered ticket management system enables contractors to handle customer issues efficiently, reducing response times by a staggering 80%. This fast resolution not only improves customer satisfaction but also allows contractors to focus on their core tasks. Furthermore, Mojo Helpdesk can be deployed in minutes, ensuring minimal disruption to operations. Its user-friendly interface is an added advantage, making it easy even for those with minimal technical skills to navigate and use.

Pros

AI-powered ticket management
Efficient issue resolution
Easy deployment
Fast response times
User-friendly interface

Cons

May require technical knowledge for advanced features
No free plan available
Pricing may be high for small businesses

Why We Love It

Mojo Helpdesk is a game-changer for contractors. Its AI-powered ticket management system enables contractors to handle customer issues efficiently, reducing response times by a staggering 80%. This fast resolution not only improves customer satisfaction but also allows contractors to focus on their core tasks. Furthermore, Mojo Helpdesk can be deployed in minutes, ensuring minimal disruption to operations. Its user-friendly interface is an added advantage, making it easy even for those with minimal technical skills to navigate and use.

Pricing starts at $29/month, with custom enterprise pricing available.

Mojo Helpdesk is a potent ticket management platform for contractors that offers AI-powered support, slashing response times by 80%. Its intuitive design and robust features help contractors manage, track, and resolve customer issues more efficiently, reducing downtime and improving customer satisfaction.

10

Expert Score

6.5 / 10

405

24

SEAMLESS INTEGRATION

SCALABLE SOLUTIONS

Spiceworks Cloud Help Desk

View Website

Free plan available

SEAMLESS INTEGRATION

SCALABLE SOLUTIONS

Why We Love It

Spiceworks Cloud Help Desk stands out for its simplicity and cost-effectiveness, which is vital for contractors operating on tight budgets and schedules. It eliminates the need for complex setup procedures, making it perfect for contractors who need to focus more on their core projects. Its ability to streamline and prioritize user requests makes it a robust tool for customer satisfaction, a key factor in the contractor industry. The fact that it's free is a major plus for contractors, reducing operational costs.

Pros

No setup or maintenance hassle
Cost-effective with no hidden charges
User-friendly interface
Simplified ticket management system
Effective prioritization of requests

Cons

Limited customization options
Dependent on internet connection

Free plan available

Spiceworks Cloud Help Desk is an ideal and intuitive solution for contractors seeking to streamline their customer service processes. With its ability to easily track, prioritize, and manage user requests in one place, it addresses the needs of contractors who require immediate, organized, and efficient customer response systems.

Pros

No setup or maintenance hassle
Cost-effective with no hidden charges
User-friendly interface
Simplified ticket management system
Effective prioritization of requests

Cons

Limited customization options
Dependent on internet connection

SEAMLESS INTEGRATION

SCALABLE SOLUTIONS

Why We Love It

Spiceworks Cloud Help Desk stands out for its simplicity and cost-effectiveness, which is vital for contractors operating on tight budgets and schedules. It eliminates the need for complex setup procedures, making it perfect for contractors who need to focus more on their core projects. Its ability to streamline and prioritize user requests makes it a robust tool for customer satisfaction, a key factor in the contractor industry. The fact that it's free is a major plus for contractors, reducing operational costs.

Pros

No setup or maintenance hassle
Cost-effective with no hidden charges
User-friendly interface
Simplified ticket management system
Effective prioritization of requests

Cons

Limited customization options
Dependent on internet connection

Why We Love It

Spiceworks Cloud Help Desk stands out for its simplicity and cost-effectiveness, which is vital for contractors operating on tight budgets and schedules. It eliminates the need for complex setup procedures, making it perfect for contractors who need to focus more on their core projects. Its ability to streamline and prioritize user requests makes it a robust tool for customer satisfaction, a key factor in the contractor industry. The fact that it's free is a major plus for contractors, reducing operational costs.

Free plan available

Spiceworks Cloud Help Desk is an ideal and intuitive solution for contractors seeking to streamline their customer service processes. With its ability to easily track, prioritize, and manage user requests in one place, it addresses the needs of contractors who require immediate, organized, and efficient customer response systems.

Product	Has Mobile App	Has Free Plan	Has Free Trial	Integrates With Zapier	Has Public API	Live Chat Support	SOC 2 or ISO Certified	Popular Integrations	Supports SSO	Starting Price
1Web Help Desk	No	No	Yes - 14 days	No	Yes	Email/Ticket only	Not specified	Active Directory, LDAP, Microsoft Exchange	Enterprise plans only	$700/year
2Zendesk AI-Powered Ticketing Solution	Yes	No	Yes - 14 days	Yes	Yes	Yes	SOC 2	Slack, Salesforce, Google Workspace, Microsoft 365, HubSpot	Yes	$49/agent/month
3ConnectWise PSA Help Desk	Yes	No	Contact for trial	No	Yes	Email/Ticket only	Not specified	QuickBooks, Xero, Microsoft 365	Enterprise plans only	Contact for pricing
4HappyFox Help Desk System	Yes	No	Yes - 14 days	Yes	Yes	Yes	Not specified	Slack, Salesforce, Google Workspace, Microsoft 365	Yes	$29/month
5HR365 Helpdesk Ticketing System	No	No	Contact for trial	No	No	Email/Ticket only	Not specified	Microsoft 365, SharePoint	Enterprise plans only	Contact for pricing
6Vizzn Ticketing for Construction	No	No	Contact for trial	No	No	Email/Ticket only	Not specified	Custom integrations only	No	Custom pricing
7OneDesk Help Desk Ticketing	Yes	Yes	Yes - 14 days	No	Yes	Email/Ticket only	Not specified	Slack, Microsoft 365, Google Workspace	Yes	$30/month
8HelpDesk® Ticketing Software	Yes	Yes	Yes - 14 days	Yes	Yes	No	Not specified	Slack, Salesforce, Google Workspace	Yes	$4/agent/month
9Mojo Helpdesk	Yes	No	Yes - 30 days	Yes	Yes	Email/Ticket only	Not specified	Slack, Google Workspace, Microsoft 365	Yes	$29/month
10Spiceworks Cloud Help Desk	Web-only	Yes	N/A	No	No	Email/Ticket only	Not specified	Limited integrations	No	Free

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