Customer support and success software platforms combine the capabilities of support ticketing, onboarding guidance,... Customer support and success software platforms combine the capabilities of support ticketing, onboarding guidance, customer health monitoring, and proactive engagement into one unified system designed to improve long term customer satisfaction and retention. Instead of relying on fragmented tools that separate service from success workflows, these platforms centralize communication history, product usage insights, lifecycle milestones, and cross functional collaboration within a single interface. Strong solutions support ticket management, health scoring, renewal tracking, onboarding workflows, customer journey automation, and reporting dashboards that give teams a complete understanding of account status and risks. This category highlights systems that help organizations build predictable revenue, shorten time to value, reduce churn, and uncover upsell opportunities using actionable customer insights. Modern platforms integrate with CRM software, product analytics tools, email and chat systems, billing platforms, feedback tools, and data warehouses to create a comprehensive 360 degree customer view. They may also include automation engines, customer playbooks, AI assisted triage, sentiment analysis, and collaborative planning tools that help teams address issues before they escalate. When evaluating vendors, organizations should consider ease of adoption, integration depth, data accuracy, customization options, scalability, and how effectively the platform supports seamless collaboration between support, success, product, and revenue teams.