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10 Best Call Center & Contact Center Software for Contractors for 2025 | Reviews

Albert Richer
Curated by :
Albert Richer
Updated Nov 22, 2025

This area ties into a larger group — see the complete Call Center & Contact Center Software listings here.

Call Center & Contact Center Software for Contractors
Albert Richer

Insights into the Best Call Center & Contact Center Software for Contractors Market research shows that contractors often prioritize software that seamlessly integrates with existing tools, like project management and invoicing systems. Reviews indicate that many users find [RingCentral] to be particularly beneficial, as it’s frequently highlighted for its user-friendly interface and strong mobile capabilities. Insights into the Best Call Center & Contact Center Software for Contractors Market research shows that contractors often prioritize software that seamlessly integrates with existing tools, like project management and invoicing systems.

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1
Expert Score
9.8 / 10
475
119
AI-ENHANCED EFFICIENCY
MULTI-CHANNEL MASTERY
1
NiCE CXone Mpower
9.8

NiCE CXone Mpower

NiCE CXone Mpower
View Website
Enterprise pricing available.
AI-ENHANCED EFFICIENCY
MULTI-CHANNEL MASTERY

Why We Love It

NiCE's CXone Mpower is a game-changer for contractors in customer communication management. It not only streamlines operations but also enhances the customer experience. Its automation tools save valuable time and reduce errors, while its real-time analytics provide deep insights for strategic decision-making. Moreover, being cloud-based, it offers the flexibility contractors need to manage operations from anywhere.

Pros

  • Multichannel communication support
  • Automation tools
  • Real-time analytics
  • Streamlined interface
  • Customizable to contractor needs

Cons

  • May require technical understanding
  • Pricing can be pricey for smaller businesses

Enterprise pricing available.

NiCE's CXone Mpower is a cloud-based call center software specifically designed for contractors who need to streamline their contact center operations. Its robust feature set, including multichannel communications and automation tools, addresses the unique challenges of managing customer communications in the contracting industry.

Pros

  • Multichannel communication support
  • Automation tools
  • Real-time analytics
  • Streamlined interface
  • Customizable to contractor needs

Cons

  • May require technical understanding
  • Pricing can be pricey for smaller businesses
AI-ENHANCED EFFICIENCY
MULTI-CHANNEL MASTERY

Why We Love It

NiCE's CXone Mpower is a game-changer for contractors in customer communication management. It not only streamlines operations but also enhances the customer experience. Its automation tools save valuable time and reduce errors, while its real-time analytics provide deep insights for strategic decision-making. Moreover, being cloud-based, it offers the flexibility contractors need to manage operations from anywhere.

Pros

  • Multichannel communication support
  • Automation tools
  • Real-time analytics
  • Streamlined interface
  • Customizable to contractor needs

Cons

  • May require technical understanding
  • Pricing can be pricey for smaller businesses

Why We Love It

NiCE's CXone Mpower is a game-changer for contractors in customer communication management. It not only streamlines operations but also enhances the customer experience. Its automation tools save valuable time and reduce errors, while its real-time analytics provide deep insights for strategic decision-making. Moreover, being cloud-based, it offers the flexibility contractors need to manage operations from anywhere.

Enterprise pricing available.

NiCE's CXone Mpower is a cloud-based call center software specifically designed for contractors who need to streamline their contact center operations. Its robust feature set, including multichannel communications and automation tools, addresses the unique challenges of managing customer communications in the contracting industry.

2
Expert Score
9.7 / 10
743
65
SCALABLE SOLUTIONS
CUSTOMIZABLE INTERFACE
2
Genesys Cloud Call Center
9.7

Genesys Cloud Call Center

Genesys Cloud Call Center
View Website
SCALABLE SOLUTIONS
CUSTOMIZABLE INTERFACE

Why We Love It

Genesys Cloud Call Center Software is a game changer for contractors. Its unified CCaaS capabilities mean that every facet of customer interaction can be managed from one place. The AI tools provide smart assistance in handling customer queries, while the comprehensive analytics allow for data-driven decision making. The software also offers tools for managing the workforce, making it a comprehensive solution for contractors in managing their operations.

Pros

  • Unified CCaaS capabilities
  • Advanced AI tools
  • Comprehensive analytics
  • Customer engagement features
  • Workforce management

Cons

  • Complex interface for beginners
  • Pricing not directly available
  • May require additional training

Custom pricing available upon request

Genesys Cloud Call Center Software is specifically designed to cater to the needs of contractors with its unified Contact Center as a Service (CCaaS) capabilities. It offers a range of features including voice, digital, AI, journey analytics, customer engagement, and workforce management that perfectly address the dynamic needs of contractors in managing their customer interactions and workforce.

Pros

  • Unified CCaaS capabilities
  • Advanced AI tools
  • Comprehensive analytics
  • Customer engagement features
  • Workforce management

Cons

  • Complex interface for beginners
  • Pricing not directly available
  • May require additional training
SCALABLE SOLUTIONS
CUSTOMIZABLE INTERFACE

Why We Love It

Genesys Cloud Call Center Software is a game changer for contractors. Its unified CCaaS capabilities mean that every facet of customer interaction can be managed from one place. The AI tools provide smart assistance in handling customer queries, while the comprehensive analytics allow for data-driven decision making. The software also offers tools for managing the workforce, making it a comprehensive solution for contractors in managing their operations.

Pros

  • Unified CCaaS capabilities
  • Advanced AI tools
  • Comprehensive analytics
  • Customer engagement features
  • Workforce management

Cons

  • Complex interface for beginners
  • Pricing not directly available
  • May require additional training

Why We Love It

Genesys Cloud Call Center Software is a game changer for contractors. Its unified CCaaS capabilities mean that every facet of customer interaction can be managed from one place. The AI tools provide smart assistance in handling customer queries, while the comprehensive analytics allow for data-driven decision making. The software also offers tools for managing the workforce, making it a comprehensive solution for contractors in managing their operations.

Custom pricing available upon request

Genesys Cloud Call Center Software is specifically designed to cater to the needs of contractors with its unified Contact Center as a Service (CCaaS) capabilities. It offers a range of features including voice, digital, AI, journey analytics, customer engagement, and workforce management that perfectly address the dynamic needs of contractors in managing their customer interactions and workforce.

3
Expert Score
9.5 / 10
469
111
JOB SCHEDULING PRO
3
Verint Contact Center Solutions
9.5

Verint Contact Center Solutions

Verint Contact Center Solutions
View Website
Enterprise pricing available
JOB SCHEDULING PRO

Why We Love It

Verint's Contact Center Solutions is an exceptional tool for contractors managing call center operations. Its real-time analytics provide valuable insights into agent performance, enabling quick adjustments and improvements. The optimization of agent availability ensures that every call is handled efficiently, maximizing customer satisfaction and project success. Its focus on service quality evaluation supports ongoing improvement, making it a favorite among contractors.

Pros

  • Real-time analytics
  • Optimized agent availability
  • Quality service evaluation

Cons

  • Requires technical knowledge
  • No disclosed pricing
  • May be overkill for small operations

Enterprise pricing available

Verint's Contact Center Solutions is tailored for contractors, providing them with real-time analytics to monitor agent performance and service quality. It also optimizes agent availability, a key feature for contractors managing large teams across projects.

Pros

  • Real-time analytics
  • Optimized agent availability
  • Quality service evaluation

Cons

  • Requires technical knowledge
  • No disclosed pricing
  • May be overkill for small operations
JOB SCHEDULING PRO

Why We Love It

Verint's Contact Center Solutions is an exceptional tool for contractors managing call center operations. Its real-time analytics provide valuable insights into agent performance, enabling quick adjustments and improvements. The optimization of agent availability ensures that every call is handled efficiently, maximizing customer satisfaction and project success. Its focus on service quality evaluation supports ongoing improvement, making it a favorite among contractors.

Pros

  • Real-time analytics
  • Optimized agent availability
  • Quality service evaluation

Cons

  • Requires technical knowledge
  • No disclosed pricing
  • May be overkill for small operations

Why We Love It

Verint's Contact Center Solutions is an exceptional tool for contractors managing call center operations. Its real-time analytics provide valuable insights into agent performance, enabling quick adjustments and improvements. The optimization of agent availability ensures that every call is handled efficiently, maximizing customer satisfaction and project success. Its focus on service quality evaluation supports ongoing improvement, making it a favorite among contractors.

Enterprise pricing available

Verint's Contact Center Solutions is tailored for contractors, providing them with real-time analytics to monitor agent performance and service quality. It also optimizes agent availability, a key feature for contractors managing large teams across projects.

4
Expert Score
9.4 / 10
485
130
REMOTE ACCESS READY
4
Zendesk Virtual Call Center
9.4

Zendesk Virtual Call Center

Zendesk Virtual Call Center
View Website
Pricing starts at $89/agent per month
REMOTE ACCESS READY

Why We Love It

We love Zendesk Virtual Call Center for its industry-specific benefits. For contractors, the ability to provide high-quality voice support from anywhere is a game-changer. The software's AI-powered features aid in improving efficiency and customer satisfaction, while its customizability allows it to adapt to the unique needs of a contracting business. It’s a perfect blend of innovation and flexibility.

Pros

  • Customization options
  • User-friendly interface
  • High-quality voice support
  • AI-powered features
  • Remote access capabilities

Cons

  • Can be expensive for small businesses
  • May require technical knowledge for advanced customization

Pricing starts at $89/agent per month

Zendesk Virtual Call Center is a powerful solution designed specifically for contractors, providing the ability to offer pristine voice support remotely. The software's customization options and user-friendly interface make it an ideal choice for this industry, where quick, efficient, and high-quality customer support is crucial.

Pros

  • Customization options
  • User-friendly interface
  • High-quality voice support
  • AI-powered features
  • Remote access capabilities

Cons

  • Can be expensive for small businesses
  • May require technical knowledge for advanced customization
REMOTE ACCESS READY

Why We Love It

We love Zendesk Virtual Call Center for its industry-specific benefits. For contractors, the ability to provide high-quality voice support from anywhere is a game-changer. The software's AI-powered features aid in improving efficiency and customer satisfaction, while its customizability allows it to adapt to the unique needs of a contracting business. It’s a perfect blend of innovation and flexibility.

Pros

  • Customization options
  • User-friendly interface
  • High-quality voice support
  • AI-powered features
  • Remote access capabilities

Cons

  • Can be expensive for small businesses
  • May require technical knowledge for advanced customization

Why We Love It

We love Zendesk Virtual Call Center for its industry-specific benefits. For contractors, the ability to provide high-quality voice support from anywhere is a game-changer. The software's AI-powered features aid in improving efficiency and customer satisfaction, while its customizability allows it to adapt to the unique needs of a contracting business. It’s a perfect blend of innovation and flexibility.

Pricing starts at $89/agent per month

Zendesk Virtual Call Center is a powerful solution designed specifically for contractors, providing the ability to offer pristine voice support remotely. The software's customization options and user-friendly interface make it an ideal choice for this industry, where quick, efficient, and high-quality customer support is crucial.

5
Expert Score
9.2 / 10
411
151
REAL-TIME ANALYTICS
ENHANCED CUSTOMER EXPERIENCE
5
Talkdesk Cloud Contact Center
9.2

Talkdesk Cloud Contact Center

Talkdesk Cloud Contact Center
View Website
Enterprise pricing available
REAL-TIME ANALYTICS
ENHANCED CUSTOMER EXPERIENCE

Why We Love It

Talkdesk stands out in the contractor industry for its ability to handle high call volumes and complex tasks with ease, thanks to its AI-driven capabilities. Its analytical tools provide valuable insights into customer behaviour, enabling contractors to make informed decisions and improve their services. Additionally, the omnichannel support ensures that contractors can interact with their customers through their preferred communication channel, enhancing customer experience.

Pros

  • AI-enhanced customer service
  • Intelligent routing
  • Omnichannel support
  • Predictive analytics
  • Easy integration

Cons

  • Potential high cost for small businesses
  • May require training for optimal use
  • Complex features may be overwhelming

Enterprise pricing available

Talkdesk's AI-powered Cloud Contact Center platform is specifically developed for contractors seeking to modernize their customer service department. Its robust feature set, including intelligent routing, omnichannel support, and predictive analytics, addresses the unique needs of this industry by enhancing efficiency and improving customer satisfaction.

Pros

  • AI-enhanced customer service
  • Intelligent routing
  • Omnichannel support
  • Predictive analytics
  • Easy integration

Cons

  • Potential high cost for small businesses
  • May require training for optimal use
  • Complex features may be overwhelming
REAL-TIME ANALYTICS
ENHANCED CUSTOMER EXPERIENCE

Why We Love It

Talkdesk stands out in the contractor industry for its ability to handle high call volumes and complex tasks with ease, thanks to its AI-driven capabilities. Its analytical tools provide valuable insights into customer behaviour, enabling contractors to make informed decisions and improve their services. Additionally, the omnichannel support ensures that contractors can interact with their customers through their preferred communication channel, enhancing customer experience.

Pros

  • AI-enhanced customer service
  • Intelligent routing
  • Omnichannel support
  • Predictive analytics
  • Easy integration

Cons

  • Potential high cost for small businesses
  • May require training for optimal use
  • Complex features may be overwhelming

Why We Love It

Talkdesk stands out in the contractor industry for its ability to handle high call volumes and complex tasks with ease, thanks to its AI-driven capabilities. Its analytical tools provide valuable insights into customer behaviour, enabling contractors to make informed decisions and improve their services. Additionally, the omnichannel support ensures that contractors can interact with their customers through their preferred communication channel, enhancing customer experience.

Enterprise pricing available

Talkdesk's AI-powered Cloud Contact Center platform is specifically developed for contractors seeking to modernize their customer service department. Its robust feature set, including intelligent routing, omnichannel support, and predictive analytics, addresses the unique needs of this industry by enhancing efficiency and improving customer satisfaction.

6
Expert Score
9.1 / 10
470
146
6
Calilio Call Center Software
9.1

Calilio Call Center Software

Calilio Call Center Software
View Website
Enterprise pricing available

Why We Love It

Calilio Call Center Software is a standout solution for professionals in the construction industry. Its AI-powered tools ensure efficient call handling, a much-needed feature in an industry where time is of the essence. The software's real-time reporting helps in tracking project progress and customer interactions, enabling proactive decision-making. Furthermore, the software is designed with construction-specific features, making it an ideal choice for contractors, builders, and developers.

Pros

  • AI-powered tools for efficiency
  • Industry-specific features
  • Real-time reporting
  • Enhanced customer support
  • Easy integration

Cons

  • May require training
  • Price might be higher for smaller businesses

Enterprise pricing available

Calilio offers a specialized virtual call center solution for the construction industry, leveraging AI-driven tools to streamline communication for contractors, builders, and developers. It caters to the unique needs of construction professionals by ensuring efficient call handling, real-time reporting, and enhanced customer support.

Pros

  • AI-powered tools for efficiency
  • Industry-specific features
  • Real-time reporting
  • Enhanced customer support
  • Easy integration

Cons

  • May require training
  • Price might be higher for smaller businesses

Why We Love It

Calilio Call Center Software is a standout solution for professionals in the construction industry. Its AI-powered tools ensure efficient call handling, a much-needed feature in an industry where time is of the essence. The software's real-time reporting helps in tracking project progress and customer interactions, enabling proactive decision-making. Furthermore, the software is designed with construction-specific features, making it an ideal choice for contractors, builders, and developers.

Pros

  • AI-powered tools for efficiency
  • Industry-specific features
  • Real-time reporting
  • Enhanced customer support
  • Easy integration

Cons

  • May require training
  • Price might be higher for smaller businesses

Why We Love It

Calilio Call Center Software is a standout solution for professionals in the construction industry. Its AI-powered tools ensure efficient call handling, a much-needed feature in an industry where time is of the essence. The software's real-time reporting helps in tracking project progress and customer interactions, enabling proactive decision-making. Furthermore, the software is designed with construction-specific features, making it an ideal choice for contractors, builders, and developers.

Enterprise pricing available

Calilio offers a specialized virtual call center solution for the construction industry, leveraging AI-driven tools to streamline communication for contractors, builders, and developers. It caters to the unique needs of construction professionals by ensuring efficient call handling, real-time reporting, and enhanced customer support.

7
Expert Score
8.9 / 10
724
168
7
Aircall: Intelligent Customer Communication
8.9

Aircall: Intelligent Customer Communication

Aircall: Intelligent Customer Communication
View Website
Pricing starts at $30/user/month with enterprise pricing available

Why We Love It

Aircall is a perfect fit for contractors due to its industry-specific functionalities. With AI-powered features, it reduces the manual workload and helps in managing customer interactions more efficiently. The ability to integrate with CRM and helpdesk platforms allows contractors to track customer interactions and provide more personalized service. Its multi-channel support ensures that no customer query goes unanswered, thus enhancing the overall customer experience. The automated tasks and insightful analytics make Aircall a valuable tool for contractors aiming to improve their customer communication.

Pros

  • AI-powered features
  • CRM and helpdesk integration
  • Multi-channel support
  • Automated tasks
  • Valuable insights

Cons

  • Limited offline functionalities
  • Requires high-speed internet
  • Can be complex for beginners

Pricing starts at $30/user/month with enterprise pricing available

Aircall is a powerful SaaS solution specifically designed for contractors who need a robust customer communication platform. The AI-powered system not only unifies different communication channels but also automates tasks and provides valuable insights, helping contractors streamline their call center operations, improve response times, and enhance customer experience.

Pros

  • AI-powered features
  • CRM and helpdesk integration
  • Multi-channel support
  • Automated tasks
  • Valuable insights

Cons

  • Limited offline functionalities
  • Requires high-speed internet
  • Can be complex for beginners

Why We Love It

Aircall is a perfect fit for contractors due to its industry-specific functionalities. With AI-powered features, it reduces the manual workload and helps in managing customer interactions more efficiently. The ability to integrate with CRM and helpdesk platforms allows contractors to track customer interactions and provide more personalized service. Its multi-channel support ensures that no customer query goes unanswered, thus enhancing the overall customer experience. The automated tasks and insightful analytics make Aircall a valuable tool for contractors aiming to improve their customer communication.

Pros

  • AI-powered features
  • CRM and helpdesk integration
  • Multi-channel support
  • Automated tasks
  • Valuable insights

Cons

  • Limited offline functionalities
  • Requires high-speed internet
  • Can be complex for beginners

Why We Love It

Aircall is a perfect fit for contractors due to its industry-specific functionalities. With AI-powered features, it reduces the manual workload and helps in managing customer interactions more efficiently. The ability to integrate with CRM and helpdesk platforms allows contractors to track customer interactions and provide more personalized service. Its multi-channel support ensures that no customer query goes unanswered, thus enhancing the overall customer experience. The automated tasks and insightful analytics make Aircall a valuable tool for contractors aiming to improve their customer communication.

Pricing starts at $30/user/month with enterprise pricing available

Aircall is a powerful SaaS solution specifically designed for contractors who need a robust customer communication platform. The AI-powered system not only unifies different communication channels but also automates tasks and provides valuable insights, helping contractors streamline their call center operations, improve response times, and enhance customer experience.

8
Expert Score
8.8 / 10
420
95
COST-EFFECTIVE
8
Working Solutions Contact Center
8.8

Working Solutions Contact Center

Working Solutions Contact Center
View Website
Custom pricing based on requirements
COST-EFFECTIVE

Why We Love It

Working Solutions' contact center solution is a game-changer for contractors. It offers a perfect blend of cost-effectiveness, scalability, and customer experience enhancement. Contractors often need to deal with a high volume of customer interactions, and this platform stands out by providing excellent customer service outsourcing. The ability to scale as per need is a significant advantage, allowing businesses to manage peak seasons without hassle. All these while significantly reducing operational costs makes it a top choice for industry professionals.

Pros

  • Scalable solutions
  • Enhanced CX
  • Significant cost reductions
  • Customized services
  • 24/7 support

Cons

  • Pricing not transparent
  • Dependence on outsourcing
  • May require change management

Custom pricing based on requirements

Working Solutions provides contact center outsourcing with enhanced customer experience (CX) specifically designed for contractors. With its unique features, contractors can achieve scalability, reduce costs significantly, and improve customer service quality.

Pros

  • Scalable solutions
  • Enhanced CX
  • Significant cost reductions
  • Customized services
  • 24/7 support

Cons

  • Pricing not transparent
  • Dependence on outsourcing
  • May require change management
COST-EFFECTIVE

Why We Love It

Working Solutions' contact center solution is a game-changer for contractors. It offers a perfect blend of cost-effectiveness, scalability, and customer experience enhancement. Contractors often need to deal with a high volume of customer interactions, and this platform stands out by providing excellent customer service outsourcing. The ability to scale as per need is a significant advantage, allowing businesses to manage peak seasons without hassle. All these while significantly reducing operational costs makes it a top choice for industry professionals.

Pros

  • Scalable solutions
  • Enhanced CX
  • Significant cost reductions
  • Customized services
  • 24/7 support

Cons

  • Pricing not transparent
  • Dependence on outsourcing
  • May require change management

Why We Love It

Working Solutions' contact center solution is a game-changer for contractors. It offers a perfect blend of cost-effectiveness, scalability, and customer experience enhancement. Contractors often need to deal with a high volume of customer interactions, and this platform stands out by providing excellent customer service outsourcing. The ability to scale as per need is a significant advantage, allowing businesses to manage peak seasons without hassle. All these while significantly reducing operational costs makes it a top choice for industry professionals.

Custom pricing based on requirements

Working Solutions provides contact center outsourcing with enhanced customer experience (CX) specifically designed for contractors. With its unique features, contractors can achieve scalability, reduce costs significantly, and improve customer service quality.

9
Expert Score
8.6 / 10
429
78
24/7 SUPPORT
9
IFS Contact Center Solution
8.6

IFS Contact Center Solution

IFS Contact Center Solution
View Website
Enterprise pricing available
24/7 SUPPORT

Why We Love It

IFS Contact Center Solution stands out because it is tailored for the contractor industry. It not only helps manage call center operations but also enhances customer engagement, which is crucial for contractors. Its real-time data access allows contractors to make informed decisions quickly, improving service quality and customer satisfaction. Plus, it's scalable - making it a perfect choice for growing businesses.

Pros

  • Industry-specific features
  • Easy integration
  • 24/7 support
  • Real-time data access
  • Effective customer interaction management

Cons

  • Complex setup
  • Limited customization options
  • May require training

Enterprise pricing available

The IFS Contact Center Solution is a game-changer for contractors, offering robust call center functionalities combined with effective customer engagement tools. It addresses industry-specific needs such as efficient customer interaction management, service request tracking, and real-time data access for improved decision-making.

Pros

  • Industry-specific features
  • Easy integration
  • 24/7 support
  • Real-time data access
  • Effective customer interaction management

Cons

  • Complex setup
  • Limited customization options
  • May require training
24/7 SUPPORT

Why We Love It

IFS Contact Center Solution stands out because it is tailored for the contractor industry. It not only helps manage call center operations but also enhances customer engagement, which is crucial for contractors. Its real-time data access allows contractors to make informed decisions quickly, improving service quality and customer satisfaction. Plus, it's scalable - making it a perfect choice for growing businesses.

Pros

  • Industry-specific features
  • Easy integration
  • 24/7 support
  • Real-time data access
  • Effective customer interaction management

Cons

  • Complex setup
  • Limited customization options
  • May require training

Why We Love It

IFS Contact Center Solution stands out because it is tailored for the contractor industry. It not only helps manage call center operations but also enhances customer engagement, which is crucial for contractors. Its real-time data access allows contractors to make informed decisions quickly, improving service quality and customer satisfaction. Plus, it's scalable - making it a perfect choice for growing businesses.

Enterprise pricing available

The IFS Contact Center Solution is a game-changer for contractors, offering robust call center functionalities combined with effective customer engagement tools. It addresses industry-specific needs such as efficient customer interaction management, service request tracking, and real-time data access for improved decision-making.

10
Expert Score
8.5 / 10
446
101
CONTRACTOR-FRIENDLY
SEAMLESS INTEGRATION
10
DialedIn Construction Call Center
8.5

DialedIn Construction Call Center

DialedIn Construction Call Center
View Website
Custom pricing based on business needs
CONTRACTOR-FRIENDLY
SEAMLESS INTEGRATION

Why We Love It

DialedIn’s Construction Call Center software is a boon for the construction industry. It understands the unique communication needs of contractors and delivers a solution that seamlessly facilitates customer interaction, job scheduling, and overall project management. Besides, the easy integration with existing systems allows contractors to streamline their workflows without any hiccups. The reliable customer service ties up the package making it a favourite among industry professionals.

Pros

  • Industry-specific features
  • Easy integration
  • Reliable customer service
  • Efficient job scheduling
  • Enhanced communication

Cons

  • No standard pricing information
  • May require training for optimal use

Custom pricing based on business needs

DialedIn's Construction Call Center software is tailored to meet the specific needs of the construction sector. It aids in building customer connections and securing more jobs by offering reliable call center services. Its features are specifically designed to facilitate communication in the construction industry, making it easier for contractors to manage customer relations and job scheduling.

Pros

  • Industry-specific features
  • Easy integration
  • Reliable customer service
  • Efficient job scheduling
  • Enhanced communication

Cons

  • No standard pricing information
  • May require training for optimal use
CONTRACTOR-FRIENDLY
SEAMLESS INTEGRATION

Why We Love It

DialedIn’s Construction Call Center software is a boon for the construction industry. It understands the unique communication needs of contractors and delivers a solution that seamlessly facilitates customer interaction, job scheduling, and overall project management. Besides, the easy integration with existing systems allows contractors to streamline their workflows without any hiccups. The reliable customer service ties up the package making it a favourite among industry professionals.

Pros

  • Industry-specific features
  • Easy integration
  • Reliable customer service
  • Efficient job scheduling
  • Enhanced communication

Cons

  • No standard pricing information
  • May require training for optimal use

Why We Love It

DialedIn’s Construction Call Center software is a boon for the construction industry. It understands the unique communication needs of contractors and delivers a solution that seamlessly facilitates customer interaction, job scheduling, and overall project management. Besides, the easy integration with existing systems allows contractors to streamline their workflows without any hiccups. The reliable customer service ties up the package making it a favourite among industry professionals.

Custom pricing based on business needs

DialedIn's Construction Call Center software is tailored to meet the specific needs of the construction sector. It aids in building customer connections and securing more jobs by offering reliable call center services. Its features are specifically designed to facilitate communication in the construction industry, making it easier for contractors to manage customer relations and job scheduling.

Product Comparison

Product Has Mobile App Has Free Plan Has Free Trial Integrates With Zapier Has Public API Live Chat Support SOC 2 or ISO Certified Popular Integrations Supports SSO Starting Price
1NiCE CXone Mpower
 Yes No Contact for trial Yes Yes Yes SOC 2 Salesforce, Microsoft 365, Google Workspace Yes Contact for pricing
2Zendesk Virtual Call Center
 Yes No Yes - 14 days Yes Yes Yes SOC 2 Slack, Salesforce, Google Workspace Yes $89/agent per month
3IFS Contact Center Solution
 Not specified No Contact for trial Not specified Not specified Email/Ticket only Not specified Custom integrations only Not specified Enterprise pricing
4Aircall: Intelligent Customer Communication
 Yes No Yes - 7 days Yes Yes Yes SOC 2 HubSpot, Salesforce, Slack Yes $30/user/month
5Talkdesk Cloud Contact Center
 Yes No Contact for trial Yes Yes Yes SOC 2 Salesforce, Microsoft Teams, Zendesk Yes Enterprise pricing
6Genesys Cloud Call Center
 Yes No Contact for trial Yes Yes Yes Both Salesforce, Microsoft Teams, Zoom Yes Custom pricing
7Verint Contact Center Solutions
 Not specified No Contact for trial Not specified Enterprise API only Email/Ticket only SOC 2 Custom integrations only Enterprise plans only Enterprise pricing
8DialedIn Construction Call Center
 Not specified No Contact for trial Not specified Not specified Email/Ticket only Not specified Limited integrations Not specified Custom pricing
9Working Solutions Contact Center
 Not specified No Contact for trial Not specified Not specified Email/Ticket only Not specified Custom integrations only Not specified Custom pricing
10Calilio Call Center Software
 Not specified No Contact for trial Not specified Not specified Email/Ticket only Not specified Custom integrations only Not specified Enterprise pricing
1

NiCE CXone Mpower

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Salesforce, Microsoft 365, Google Workspace
Supports SSO
Yes
Starting Price
Contact for pricing
2

Zendesk Virtual Call Center

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Slack, Salesforce, Google Workspace
Supports SSO
Yes
Starting Price
$89/agent per month
3

IFS Contact Center Solution

Has Mobile App
Not specified
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Not specified
Has Public API
Not specified
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Custom integrations only
Supports SSO
Not specified
Starting Price
Enterprise pricing
4

Aircall: Intelligent Customer Communication

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 7 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
HubSpot, Salesforce, Slack
Supports SSO
Yes
Starting Price
$30/user/month
5

Talkdesk Cloud Contact Center

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Salesforce, Microsoft Teams, Zendesk
Supports SSO
Yes
Starting Price
Enterprise pricing
6

Genesys Cloud Call Center

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Both
Popular Integrations
Salesforce, Microsoft Teams, Zoom
Supports SSO
Yes
Starting Price
Custom pricing
7

Verint Contact Center Solutions

Has Mobile App
Not specified
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Not specified
Has Public API
Enterprise API only
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Custom integrations only
Supports SSO
Enterprise plans only
Starting Price
Enterprise pricing
8

DialedIn Construction Call Center

Has Mobile App
Not specified
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Not specified
Has Public API
Not specified
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Limited integrations
Supports SSO
Not specified
Starting Price
Custom pricing
9

Working Solutions Contact Center

Has Mobile App
Not specified
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Not specified
Has Public API
Not specified
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Custom integrations only
Supports SSO
Not specified
Starting Price
Custom pricing
10

Calilio Call Center Software

Has Mobile App
Not specified
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Not specified
Has Public API
Not specified
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Custom integrations only
Supports SSO
Not specified
Starting Price
Enterprise pricing

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How We Rank Products

How We Evaluate Products

Our Evaluation Process

The 'How We Choose' section for Call Center & Contact Center Software for Contractors details the comprehensive research methodology employed to evaluate and compare products. Key factors considered include specifications, features, customer reviews, and ratings, with a focus on functionality that caters specifically to contractors’ needs, such as integration capabilities, scalability, and ease of use. Additionally, the analysis emphasizes the importance of customer support, pricing structures, and value for money in this competitive landscape. The rankings are determined by analyzing data from user feedback, expert reviews, and price-to-value ratios, ensuring that the recommendations reflect the most relevant and reliable information available for contractors seeking effective communication solutions.

Verification

  • Products evaluated through comprehensive research and analysis of features relevant to contractors.
  • Rankings based on in-depth analysis of customer reviews and expert feedback specific to call center software.
  • Selection criteria focus on essential functionalities and integration capabilities tailored for contractor needs.

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Frequently Asked Questions About Call Center & Contact Center Software for Contractors

What makes a call center & contact center software for contractors the "best"?

We evaluate products based on quality, performance, value for money, user reviews, durability, and ease of use. Our rankings are updated regularly to reflect the latest market offerings and user feedback.

How often do you update your call center & contact center software for contractors recommendations?

Our team continuously monitors the market for new products and updates our recommendations quarterly. We also adjust rankings based on user feedback and new testing results.

Do you test all the products you recommend?

Yes, whenever possible, we physically test products in our labs. For products we can't test directly, we rely on verified user reviews, expert opinions, and detailed specifications to make informed recommendations.

What if I'm looking for a specific type of call center & contact center software for contractors?

Our top 10 list covers the most popular and highly-rated options. If you have specific requirements, check our detailed product descriptions and pros/cons to find the best match for your needs.

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Score Breakdown

0.0 / 10
Excellent

What This Award Means