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10 Best Call Center & Contact Center Software for Contractors for 2026 | Reviews

Albert Richer
Curated by :
Albert Richer
Updated Jan 26, 2026

This area ties into a larger group — see the complete Contact Center & CCaaS Platforms listings here. Other Software products for Contractors.

Other Software products for Contractors.

Call Center & Contact Center Software for Contractors
Albert Richer

Insights into the Best Call Center & Contact Center Software for Contractors Market research shows that contractors often prioritize software that seamlessly integrates with existing tools, like project management and invoicing systems. Reviews indicate that many users find [RingCentral] to be particularly beneficial, as it’s frequently highlighted for its user-friendly interface and strong mobile capabilities. In comparison studies, [Zendesk] tends to rank highly for its robust reporting features, which can be crucial for contractors looking to track performance metrics effectively. Interestingly, data indicates that while flashy marketing can draw attention, the real value lies in reliability and customer support. Many contractors emphasize the importance of responsive customer service, with [Freshdesk] often noted for its quick response times in user reviews. But let's be honest—how many times have you called a support line only to be greeted by a robot that sounds like it's auditioning for a sci-fi movie? Insights into the Best Call Center & Contact Center Software for Contractors Market research shows that contractors often prioritize software that seamlessly integrates with existing tools, like project management and invoicing systems.

Similar Categories
1
Expert Score
9.8 / 10
429
78
24/7 SUPPORT
1
IFS Contact Center Solution
9.8

IFS Contact Center Solution

IFS Contact Center Solution
View Website
The IFS Contact Center Solution is a game-changer for contractors, offering robust call center functionalities combined with effective customer engagement tools. It addresses industry-specific needs such as efficient customer interaction management, service request tracking, and real-time data access for improved decision-making.
The IFS Contact Center Solution is a game-changer for contractors, offering robust call center functionalities combined with effective customer engagement tools. It addresses industry-specific needs such as efficient customer interaction management, service request tracking, and real-time data access for improved decision-making.
24/7 SUPPORT

Best for teams that are

  • Service-heavy industries like utilities, aerospace, and construction
  • Organizations already using IFS Field Service Management
  • Companies needing to unify contact center and field operations

Skip if

  • Standalone retail or tech support centers without field operations
  • Small businesses looking for a generic cloud phone system
  • Companies not invested in the wider IFS software ecosystem

Expert Take

Our analysis shows IFS Customer Engagement excels by bridging the gap between the contact center and field operations, a critical advantage for service-centric industries. Research indicates that unlike standalone CCaaS solutions, IFS embeds omni-channel capabilities directly into the ERP and FSM fabric, allowing agents to dispatch technicians and manage assets from a single desktop. Based on documented features, this deep integration reduces data silos and accelerates resolution times for complex service requests.

Pros

  • Unified omni-channel agent desktop
  • Deep integration with Field Service Management
  • AI-powered self-service and chatbots
  • Gartner recognized market leader
  • Configurable workflows and scripts

Cons

  • Steep learning curve for new users
  • Opaque enterprise pricing model
  • Mixed reviews on support responsiveness
  • Complex setup and implementation
  • Interface can be difficult to navigate
2
Expert Score
9.7 / 10
446
101
CONTRACTOR-FRIENDLY
SEAMLESS INTEGRATION
2
DialedIn Construction Call Center
9.7

DialedIn Construction Call Center

DialedIn Construction Call Center
View Website
DialedIn's Construction Call Center software is tailored to meet the specific needs of the construction sector. It aids in building customer connections and securing more jobs by offering reliable call center services. Its features are specifically designed to facilitate communication in the construction industry, making it easier for contractors to manage customer relations and job scheduling.
DialedIn's Construction Call Center software is tailored to meet the specific needs of the construction sector. It aids in building customer connections and securing more jobs by offering reliable call center services. Its features are specifically designed to facilitate communication in the construction industry, making it easier for contractors to manage customer relations and job scheduling.
CONTRACTOR-FRIENDLY
SEAMLESS INTEGRATION

Best for teams that are

  • Construction firms and contractors managing high lead volumes
  • Sales teams needing powerful outbound predictive dialing
  • Contractors requiring integration with industry-specific CRMs

Skip if

  • Businesses looking for a general-purpose inbound support desk
  • Enterprise-level organizations needing complex workforce management suites
  • Teams that do not focus on outbound sales or lead generation

Expert Take

Our analysis shows DialedIn bridges the gap between basic phone systems and enterprise contact centers for construction firms. Research indicates its standout feature is the combination of powerful predictive dialing—usually reserved for large enterprises—with accessible month-to-month pricing and exceptional US-based support. While it lacks niche construction integrations, its raw dialing power and rapid setup make it a strong contender for sales-heavy construction teams.

Pros

  • Advanced predictive & progressive dialing
  • 100% US-based 24/7 support
  • Rapid deployment in hours
  • Month-to-month billing flexibility
  • Omnichannel voice, SMS, & email

Cons

  • Telecom minutes billed separately
  • Occasional system lag reported
  • No native ServiceTitan integration
  • Mobile app functionality limited
  • Interface described as outdated
3
Expert Score
9.6 / 10
420
95
COST-EFFECTIVE
3
Working Solutions Contact Center
9.6

Working Solutions Contact Center

Working Solutions Contact Center
View Website
Working Solutions provides contact center outsourcing with enhanced customer experience (CX) specifically designed for contractors. With its unique features, contractors can achieve scalability, reduce costs significantly, and improve customer service quality.
Working Solutions provides contact center outsourcing with enhanced customer experience (CX) specifically designed for contractors. With its unique features, contractors can achieve scalability, reduce costs significantly, and improve customer service quality.
COST-EFFECTIVE

Best for teams that are

  • Companies looking to outsource customer service agents completely
  • Businesses needing flexible staffing for seasonal spikes
  • Organizations requiring on-demand disaster recovery support

Skip if

  • Organizations seeking software to manage their own internal agents
  • Companies wanting to retain full in-house control of staff
  • Businesses looking for a technology platform rather than a service

Expert Take

Working Solutions' contact center solution is a game-changer for contractors. It offers a perfect blend of cost-effectiveness, scalability, and customer experience enhancement. Contractors often need to deal with a high volume of customer interactions, and this platform stands out by providing excellent customer service outsourcing. The ability to scale as per need is a significant advantage, allowing businesses to manage peak seasons without hassle. All these while significantly reducing operational costs makes it a top choice for industry professionals.

Pros

  • Scalable solutions
  • Enhanced CX
  • Significant cost reductions
  • Customized services
  • 24/7 support

Cons

  • Pricing not transparent
  • Dependence on outsourcing
  • May require change management
4
Expert Score
9.5 / 10
470
146
4
Calilio Call Center Software
9.5

Calilio Call Center Software

Calilio Call Center Software
View Website
Calilio offers a specialized virtual call center solution for the construction industry, leveraging AI-driven tools to streamline communication for contractors, builders, and developers. It caters to the unique needs of construction professionals by ensuring efficient call handling, real-time reporting, and enhanced customer support.
Calilio offers a specialized virtual call center solution for the construction industry, leveraging AI-driven tools to streamline communication for contractors, builders, and developers. It caters to the unique needs of construction professionals by ensuring efficient call handling, real-time reporting, and enhanced customer support.

Best for teams that are

  • Small construction businesses and contractors needing VoIP
  • Budget-conscious teams wanting simple setup and local numbers
  • Remote teams requiring a mobile-friendly virtual phone system

Skip if

  • Large contact centers requiring advanced AI or workforce management
  • Teams needing complex integrations beyond basic CRM
  • Enterprises with high-volume, complex routing requirements

Expert Take

Our analysis shows Calilio leverages AI-driven sentiment analysis and real-time transcription to enhance client interactions, a feature often reserved for pricier tiers in competitors. Research indicates its global reach with virtual numbers in 100+ countries makes it ideal for distributed construction teams. Based on documented features, the unified callbox streamlines communication, though users should note the current roadmap for major CRM integrations.

Pros

  • Global virtual numbers (100+ countries)
  • Affordable entry pricing ($12/mo)
  • AI-powered sentiment analysis
  • Unified callbox (calls, SMS, chat)
  • HIPAA and GDPR compliant

Cons

  • Major CRM integrations 'Coming Soon'
  • No built-in video conferencing
  • Newer market entrant (founded 2022)
  • Mixed support reports (scripted responses)
  • Limited SMS support in some regions
5
Expert Score
9.4 / 10
475
119
AI-ENHANCED EFFICIENCY
MULTI-CHANNEL MASTERY
5
NiCE CXone Mpower
9.4

NiCE CXone Mpower

NiCE CXone Mpower
View Website
NiCE's CXone Mpower is a cloud-based call center software specifically designed for contractors who need to streamline their contact center operations. Its robust feature set, including multichannel communications and automation tools, addresses the unique challenges of managing customer communications in the contracting industry.
NiCE's CXone Mpower is a cloud-based call center software specifically designed for contractors who need to streamline their contact center operations. Its robust feature set, including multichannel communications and automation tools, addresses the unique challenges of managing customer communications in the contracting industry.
AI-ENHANCED EFFICIENCY
MULTI-CHANNEL MASTERY

Best for teams that are

  • Large enterprises requiring advanced AI and automation capabilities
  • Complex contact centers needing deep workforce management and analytics
  • Organizations managing high-volume omnichannel interactions

Skip if

  • Small businesses with limited budgets or simple voice-only needs
  • Teams lacking technical resources for complex implementation
  • Startups seeking a quick, out-of-the-box phone system

Expert Take

Our analysis shows NICE CXone Mpower stands out for its rigorous security posture, being the first CCaaS to achieve FedRAMP authorization, making it the premier choice for government and regulated industries. Research indicates its 'Enlighten AI' offers superior native sentiment analysis compared to generic bolt-on solutions. While the learning curve is steep, the transparent pricing tiers and deep Salesforce integration provide a predictable and scalable path for large enterprises.

Pros

  • FedRAMP Authorized security
  • Transparent tiered pricing
  • 30+ Omnichannel support
  • Enlighten AI sentiment analysis
  • Deep Salesforce integration

Cons

  • Steep learning curve
  • Expensive add-on features
  • Inconsistent support quality
  • Occasional audio/call drops
  • Complex initial setup
6
Expert Score
9.3 / 10
724
168
6
Aircall: Intelligent Customer Communication
9.3

Aircall: Intelligent Customer Communication

Aircall: Intelligent Customer Communication
View Website
Aircall is a powerful SaaS solution specifically designed for contractors who need a robust customer communication platform. The AI-powered system not only unifies different communication channels but also automates tasks and provides valuable insights, helping contractors streamline their call center operations, improve response times, and enhance customer experience.
Aircall is a powerful SaaS solution specifically designed for contractors who need a robust customer communication platform. The AI-powered system not only unifies different communication channels but also automates tasks and provides valuable insights, helping contractors streamline their call center operations, improve response times, and enhance customer experience.

Best for teams that are

  • SMB sales and support teams using Hubspot or Salesforce
  • Teams needing a quick, easy-to-deploy cloud phone system
  • Remote workforces requiring a user-friendly mobile app

Skip if

  • Large enterprises with thousands of agents and complex routing
  • High-volume call centers needing advanced predictive dialing
  • Companies requiring on-premise hardware or deep customization

Expert Take

Our analysis shows Aircall stands out for its deep ecosystem integration, making it a powerful choice for sales and support teams heavily reliant on CRMs like HubSpot or Salesforce. Research indicates that while it lacks the 'all-in-one' video features of some competitors, its specialized focus on voice intelligence—backed by SOC 2 and HIPAA compliance—delivers a highly professional toolset. The AI Assist features, though an add-on, provide documented value in automating call notes and coaching.

Pros

  • Seamless 1-click CRM integrations
  • AI-powered call summaries & sentiment
  • Intuitive, user-friendly interface
  • SOC 2 Type 2 & HIPAA compliant
  • Fast setup with no hardware needed

Cons

  • Mandatory 3-user minimum purchase
  • No native video conferencing
  • AI features cost extra ($9/user)
  • International calls billed separately
  • Occasional connection stability issues
7
Expert Score
9.2 / 10
469
111
JOB SCHEDULING PRO
7
Verint Contact Center Solutions
9.2

Verint Contact Center Solutions

Verint Contact Center Solutions
View Website
Verint's Contact Center Solutions is tailored for contractors, providing them with real-time analytics to monitor agent performance and service quality. It also optimizes agent availability, a key feature for contractors managing large teams across projects.
Verint's Contact Center Solutions is tailored for contractors, providing them with real-time analytics to monitor agent performance and service quality. It also optimizes agent availability, a key feature for contractors managing large teams across projects.
JOB SCHEDULING PRO

Best for teams that are

  • Enterprises heavily focused on workforce management and analytics
  • Regulated industries like banking and insurance requiring compliance
  • Large organizations needing to optimize back-office operations

Skip if

  • Mid-market companies finding enterprise features overwhelming
  • Teams seeking a simple, standalone phone system
  • Small businesses with limited IT resources for maintenance

Expert Take

Our analysis shows Verint stands out for its 'Open Platform' strategy, which allows enterprises to overlay advanced AI and workforce automation on top of existing telephony infrastructure without a disruptive 'rip and replace' migration. Research indicates it is the undisputed leader in Workforce Engagement Management (WEM), consistently achieving perfect scores in analyst reports for its forecasting and scheduling capabilities. Based on documented features, its 'Da Vinci AI' bot factory provides a unique, modular approach to automation that scales with enterprise needs.

Pros

  • Open architecture allows 'Bring Your Own' Telephony/AI
  • Market leader in Workforce Engagement Management (WEM)
  • Extensive library of specialized AI bots
  • Used by over 85% of Fortune 100
  • Flexible consumption-based pricing options available

Cons

  • Steep learning curve for administrators
  • High implementation and licensing costs
  • Reporting tools can be complex to customize
  • Interface described as unintuitive by some users
  • Requires technical expertise for optimal configuration
8
Expert Score
9.0 / 10
485
130
REMOTE ACCESS READY
8
Zendesk Virtual Call Center
9.0

Zendesk Virtual Call Center

Zendesk Virtual Call Center
View Website
Zendesk Virtual Call Center is a powerful solution designed specifically for contractors, providing the ability to offer pristine voice support remotely. The software's customization options and user-friendly interface make it an ideal choice for this industry, where quick, efficient, and high-quality customer support is crucial.
Zendesk Virtual Call Center is a powerful solution designed specifically for contractors, providing the ability to offer pristine voice support remotely. The software's customization options and user-friendly interface make it an ideal choice for this industry, where quick, efficient, and high-quality customer support is crucial.
REMOTE ACCESS READY

Best for teams that are

  • Support teams already using Zendesk for ticketing
  • Companies prioritizing omnichannel customer service over sales
  • Mid-market businesses needing integrated voice and helpdesk

Skip if

  • High-volume outbound sales teams due to per-minute costs
  • Businesses not using or planning to use Zendesk's helpdesk
  • Enterprises requiring standalone, complex telephony routing

Expert Take

Our analysis shows Zendesk Virtual Call Center excels at unifying voice with digital channels, ensuring agents have a complete customer history in a single view. Research indicates it is particularly strong for inbound support teams who need deep CRM integration and compliance features like HIPAA. While it lacks the aggressive outbound dialing features of standalone dialers, its ability to turn calls into trackable tickets makes it a powerhouse for omnichannel customer service.

Pros

  • Unified agent workspace for voice/digital
  • Massive marketplace with 1,800+ integrations
  • HIPAA compliant with BAA available
  • Built-in AI transcription and sentiment analysis
  • Reliable infrastructure using Twilio backend

Cons

  • Unpredictable usage-based pricing model
  • New AI features cost extra per-resolution
  • No native predictive dialer in Support
  • Support can be slow for lower tiers
  • Requires base Zendesk Suite subscription
9
Expert Score
8.8 / 10
743
65
SCALABLE SOLUTIONS
CUSTOMIZABLE INTERFACE
9
Genesys Cloud Call Center
8.8

Genesys Cloud Call Center

Genesys Cloud Call Center
View Website
Genesys Cloud Call Center Software is specifically designed to cater to the needs of contractors with its unified Contact Center as a Service (CCaaS) capabilities. It offers a range of features including voice, digital, AI, journey analytics, customer engagement, and workforce management that perfectly address the dynamic needs of contractors in managing their customer interactions and workforce.
Genesys Cloud Call Center Software is specifically designed to cater to the needs of contractors with its unified Contact Center as a Service (CCaaS) capabilities. It offers a range of features including voice, digital, AI, journey analytics, customer engagement, and workforce management that perfectly address the dynamic needs of contractors in managing their customer interactions and workforce.
SCALABLE SOLUTIONS
CUSTOMIZABLE INTERFACE

Best for teams that are

  • Global enterprises with 1,000+ agents and complex routing needs
  • Organizations requiring deep customization and API-first architecture
  • Companies needing a highly scalable, all-in-one experience platform

Skip if

  • Small teams or startups due to high cost and complexity
  • Organizations seeking a simple, plug-and-play voice solution
  • Companies with fewer than 50 agents looking for basic features

Expert Take

Our analysis shows Genesys Cloud CX stands out for its 'Experience Orchestration' approach, seamlessly blending native AI with a unified interface for voice and digital channels. Research indicates the strategic 'CX Cloud' partnership with Salesforce provides a uniquely deep integration that competitors struggle to match. Based on documented features, the platform's API-first architecture and extensive AppFoundry ecosystem make it a top choice for enterprises requiring scalability and customization, despite the premium price point.

Pros

  • Unified voice, digital, and WEM platform
  • Native AI with predictive routing
  • Deep Salesforce integration (CX Cloud)
  • Extensive AppFoundry marketplace
  • Strong security (SOC 2, HIPAA)

Cons

  • Reporting capabilities often cited as limited
  • Complex token-based pricing for AI
  • Expensive implementation and configuration
  • Steep learning curve for admins
  • Occasional integration stability issues
10
Expert Score
8.5 / 10
411
151
REAL-TIME ANALYTICS
ENHANCED CUSTOMER EXPERIENCE
10
Talkdesk Cloud Contact Center
8.5

Talkdesk Cloud Contact Center

Talkdesk Cloud Contact Center
View Website
Talkdesk's AI-powered Cloud Contact Center platform is specifically developed for contractors seeking to modernize their customer service department. Its robust feature set, including intelligent routing, omnichannel support, and predictive analytics, addresses the unique needs of this industry by enhancing efficiency and improving customer satisfaction.
Talkdesk's AI-powered Cloud Contact Center platform is specifically developed for contractors seeking to modernize their customer service department. Its robust feature set, including intelligent routing, omnichannel support, and predictive analytics, addresses the unique needs of this industry by enhancing efficiency and improving customer satisfaction.
REAL-TIME ANALYTICS
ENHANCED CUSTOMER EXPERIENCE

Best for teams that are

  • Mid-market to enterprise teams valuing ease of use and UI
  • Organizations using Salesforce needing deep integration
  • Companies wanting a scalable cloud solution without complex coding

Skip if

  • Very small businesses due to minimum seat or contract requirements
  • Companies with very tight budgets seeking low-cost VoIP
  • Teams needing on-premise deployment options

Expert Take

Our analysis shows Talkdesk stands out for its aggressive push into 'Agentic AI' and its unique 100% Uptime SLA, which is rare in the CCaaS market. Research indicates the 'Industry Experience Clouds' provide deep, pre-built value for complex sectors like Healthcare and Finance, moving beyond generic call center features. While the 3-year contract requirement is a notable barrier, the depth of automation and ecosystem integration makes it a powerhouse for enterprise-grade needs.

Pros

  • Leader in 2025 Gartner Magic Quadrant for CCaaS
  • Industry-first 100% Uptime SLA available
  • Comprehensive 'Agentic AI' and automation suite
  • AppConnect marketplace with 1-click integrations
  • Specialized clouds for Healthcare, Retail, and Finance

Cons

  • Minimum 3-year contract required for list pricing
  • High starting price ($85/user/mo) vs competitors
  • Key AI features are paid add-ons
  • Reports of connectivity and call quality issues
  • Implementation support criticized in some reviews

Product Comparison

Product Has Mobile App Has Free Plan Has Free Trial Integrates With Zapier Has Public API Live Chat Support SOC 2 or ISO Certified Popular Integrations Supports SSO Starting Price
1 IFS Contact Center Solution
Not specified No Contact for trial Not specified Not specified Email/Ticket only Not specified Custom integrations only Not specified Enterprise pricing
2 DialedIn Construction Call Center
Not specified No Contact for trial Not specified Not specified Email/Ticket only Not specified Limited integrations Not specified Custom pricing
3 Working Solutions Contact Center
Not specified No Contact for trial Not specified Not specified Email/Ticket only Not specified Custom integrations only Not specified Custom pricing
4 Calilio Call Center Software
Not specified No Contact for trial Not specified Not specified Email/Ticket only Not specified Custom integrations only Not specified Enterprise pricing
5 NiCE CXone Mpower
Yes No Contact for trial Yes Yes Yes SOC 2 Salesforce, Microsoft 365, Google Workspace Yes Contact for pricing
6 Aircall: Intelligent Customer Communication
Yes No Yes - 7 days Yes Yes Yes SOC 2 HubSpot, Salesforce, Slack Yes $30/user/month
7 Verint Contact Center Solutions
Not specified No Contact for trial Not specified Enterprise API only Email/Ticket only SOC 2 Custom integrations only Enterprise plans only Enterprise pricing
8 Zendesk Virtual Call Center
Yes No Yes - 14 days Yes Yes Yes SOC 2 Slack, Salesforce, Google Workspace Yes $89/agent per month
9 Genesys Cloud Call Center
Yes No Contact for trial Yes Yes Yes Both Salesforce, Microsoft Teams, Zoom Yes Custom pricing
10 Talkdesk Cloud Contact Center
Yes No Contact for trial Yes Yes Yes SOC 2 Salesforce, Microsoft Teams, Zendesk Yes Enterprise pricing
1

IFS Contact Center Solution

Has Mobile App
Not specified
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Not specified
Has Public API
Not specified
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Custom integrations only
Supports SSO
Not specified
Starting Price
Enterprise pricing
2

DialedIn Construction Call Center

Has Mobile App
Not specified
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Not specified
Has Public API
Not specified
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Limited integrations
Supports SSO
Not specified
Starting Price
Custom pricing
3

Working Solutions Contact Center

Has Mobile App
Not specified
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Not specified
Has Public API
Not specified
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Custom integrations only
Supports SSO
Not specified
Starting Price
Custom pricing
4

Calilio Call Center Software

Has Mobile App
Not specified
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Not specified
Has Public API
Not specified
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Custom integrations only
Supports SSO
Not specified
Starting Price
Enterprise pricing
5

NiCE CXone Mpower

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Salesforce, Microsoft 365, Google Workspace
Supports SSO
Yes
Starting Price
Contact for pricing
6

Aircall: Intelligent Customer Communication

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 7 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
HubSpot, Salesforce, Slack
Supports SSO
Yes
Starting Price
$30/user/month
7

Verint Contact Center Solutions

Has Mobile App
Not specified
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Not specified
Has Public API
Enterprise API only
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Custom integrations only
Supports SSO
Enterprise plans only
Starting Price
Enterprise pricing
8

Zendesk Virtual Call Center

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Slack, Salesforce, Google Workspace
Supports SSO
Yes
Starting Price
$89/agent per month
9

Genesys Cloud Call Center

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Both
Popular Integrations
Salesforce, Microsoft Teams, Zoom
Supports SSO
Yes
Starting Price
Custom pricing
10

Talkdesk Cloud Contact Center

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Salesforce, Microsoft Teams, Zendesk
Supports SSO
Yes
Starting Price
Enterprise pricing

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How We Rank Products

Our Evaluation Process

The 'How We Choose' section for Call Center & Contact Center Software for Contractors details the comprehensive research methodology employed to evaluate and compare products. Key factors considered include specifications, features, customer reviews, and ratings, with a focus on functionality that caters specifically to contractors’ needs, such as integration capabilities, scalability, and ease of use. Additionally, the analysis emphasizes the importance of customer support, pricing structures, and value for money in this competitive landscape. The rankings are determined by analyzing data from user feedback, expert reviews, and price-to-value ratios, ensuring that the recommendations reflect the most relevant and reliable information available for contractors seeking effective communication solutions.

Overall scores reflect relative ranking within this category, accounting for which limitations materially affect real-world use cases. Small differences in category scores can result in larger ranking separation when those differences affect the most common or highest-impact workflows.

Verification

  • Products evaluated through comprehensive research and analysis of features relevant to contractors.
  • Rankings based on in-depth analysis of customer reviews and expert feedback specific to call center software.
  • Selection criteria focus on essential functionalities and integration capabilities tailored for contractor needs.
How We Evaluate Products

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Score Breakdown

0.0 / 10

What This Award Means