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Call Center & Contact Center Software for SaaS Companies 2025: 10 Top Products Compared

Albert Richer
Curated by :
Albert Richer
Updated Nov 22, 2025

To broaden your search, explore our complete Call Center & Contact Center Software guide.

Call Center & Contact Center Software for SaaS Companies
Albert Richer

Navigating the Call Center Software Landscape: Insights for SaaS Companies Based on Market Analysis When analyzing customer feedback across multiple platforms, it becomes clear that not all call center software is created equal. Many reviews indicate that while brands like Zendesk and Freshdesk frequently appear in top-rated lists, customers often prioritize user-friendliness and integration capabilities over flashy features. Navigating the Call Center Software Landscape: Insights for SaaS Companies Based on Market Analysis When analyzing customer feedback across multiple platforms, it becomes clear that not all call center software is created equal.

Similar Categories
1
Expert Score
9.0 / 10
745
122
INSIGHTFUL ANALYTICS
1
Invoca Conversation Analytics
9.0

Invoca Conversation Analytics

Invoca Conversation Analytics
View Website
Enterprise pricing available.
INSIGHTFUL ANALYTICS

Why We Love It

Invoca is a game-changer for SaaS companies, turning phone conversations into a treasure trove of data insights. It's the perfect tool for SaaS professionals who want to capitalize on every customer interaction. Through its AI-powered analytics, it not only enhances customer understanding but also empowers teams to optimize marketing campaigns, improve sales conversions, and ultimately grow revenue. It's a powerful tool that brings the voice of the customer right to the fingertips of the decision-makers.

Pros

  • AI-driven analytics
  • Real-time insights
  • Integrates with CRM platforms
  • Helps optimize marketing strategies
  • Improves sales conversions

Cons

  • May require technical understanding to fully utilize
  • Pricing details not transparent

Enterprise pricing available.

Invoca is a call and conversation analytics SaaS solution designed specifically for marketing, sales, and contact centers within SaaS companies. By employing AI, it unlocks powerful analytics from phone conversations, providing actionable insights for professionals to drive and convert customer interactions into sales and revenue growth.

Pros

  • AI-driven analytics
  • Real-time insights
  • Integrates with CRM platforms
  • Helps optimize marketing strategies
  • Improves sales conversions

Cons

  • May require technical understanding to fully utilize
  • Pricing details not transparent
INSIGHTFUL ANALYTICS

Why We Love It

Invoca is a game-changer for SaaS companies, turning phone conversations into a treasure trove of data insights. It's the perfect tool for SaaS professionals who want to capitalize on every customer interaction. Through its AI-powered analytics, it not only enhances customer understanding but also empowers teams to optimize marketing campaigns, improve sales conversions, and ultimately grow revenue. It's a powerful tool that brings the voice of the customer right to the fingertips of the decision-makers.

Pros

  • AI-driven analytics
  • Real-time insights
  • Integrates with CRM platforms
  • Helps optimize marketing strategies
  • Improves sales conversions

Cons

  • May require technical understanding to fully utilize
  • Pricing details not transparent

Why We Love It

Invoca is a game-changer for SaaS companies, turning phone conversations into a treasure trove of data insights. It's the perfect tool for SaaS professionals who want to capitalize on every customer interaction. Through its AI-powered analytics, it not only enhances customer understanding but also empowers teams to optimize marketing campaigns, improve sales conversions, and ultimately grow revenue. It's a powerful tool that brings the voice of the customer right to the fingertips of the decision-makers.

Enterprise pricing available.

Invoca is a call and conversation analytics SaaS solution designed specifically for marketing, sales, and contact centers within SaaS companies. By employing AI, it unlocks powerful analytics from phone conversations, providing actionable insights for professionals to drive and convert customer interactions into sales and revenue growth.

2
Expert Score
8.6 / 10
359
54
USER-FRIENDLY INTERFACE
2
8x8 Cloud Contact Center
8.6

8x8 Cloud Contact Center

8x8 Cloud Contact Center
View Website
Enterprise pricing available
USER-FRIENDLY INTERFACE

Why We Love It

8x8 Cloud Contact Center is an exceptional SaaS solution that understands the unique customer support needs of SaaS companies. It provides a unified platform for managing all customer interactions, regardless of the channel. Its advanced analytics offers valuable insights that can help in making informed business decisions. Moreover, its seamless integration with popular SaaS tools ensures smooth operations and enhanced productivity. It's a comprehensive solution for driving customer satisfaction and fostering long-term relationships.

Pros

  • Omnichannel support
  • Advanced CRM capabilities
  • Integrated with popular SaaS tools
  • Superior analytics and reporting
  • 24/7 customer support

Cons

  • Requires training for effective use
  • May be costly for small businesses

Enterprise pricing available

8x8 Cloud Contact Center is a revolutionary SaaS solution designed specifically for SaaS companies to streamline their customer support operations. Its robust CRM capabilities facilitate the enhancement of customer relationships, boost sales, and improve overall customer service and profitability. The software offers an omnichannel customer experience, covering voice, email, chat, and social media.

Pros

  • Omnichannel support
  • Advanced CRM capabilities
  • Integrated with popular SaaS tools
  • Superior analytics and reporting
  • 24/7 customer support

Cons

  • Requires training for effective use
  • May be costly for small businesses
USER-FRIENDLY INTERFACE

Why We Love It

8x8 Cloud Contact Center is an exceptional SaaS solution that understands the unique customer support needs of SaaS companies. It provides a unified platform for managing all customer interactions, regardless of the channel. Its advanced analytics offers valuable insights that can help in making informed business decisions. Moreover, its seamless integration with popular SaaS tools ensures smooth operations and enhanced productivity. It's a comprehensive solution for driving customer satisfaction and fostering long-term relationships.

Pros

  • Omnichannel support
  • Advanced CRM capabilities
  • Integrated with popular SaaS tools
  • Superior analytics and reporting
  • 24/7 customer support

Cons

  • Requires training for effective use
  • May be costly for small businesses

Why We Love It

8x8 Cloud Contact Center is an exceptional SaaS solution that understands the unique customer support needs of SaaS companies. It provides a unified platform for managing all customer interactions, regardless of the channel. Its advanced analytics offers valuable insights that can help in making informed business decisions. Moreover, its seamless integration with popular SaaS tools ensures smooth operations and enhanced productivity. It's a comprehensive solution for driving customer satisfaction and fostering long-term relationships.

Enterprise pricing available

8x8 Cloud Contact Center is a revolutionary SaaS solution designed specifically for SaaS companies to streamline their customer support operations. Its robust CRM capabilities facilitate the enhancement of customer relationships, boost sales, and improve overall customer service and profitability. The software offers an omnichannel customer experience, covering voice, email, chat, and social media.

3
Expert Score
8.6 / 10
555
72
AI-POWERED EXCELLENCE
SCALABILITY STAR
3
Genesys Cloud Call Center
8.6

Genesys Cloud Call Center

Genesys Cloud Call Center
View Website
Pricing model based on request ('Contact for pricing')
AI-POWERED EXCELLENCE
SCALABILITY STAR

Why We Love It

Genesys shines in its ability to provide a unified, comprehensive solution for SaaS businesses. Its AI and journey analytics features enable businesses to track, analyze, and predict customer behaviors and trends. The in-built customer engagement and workforce management tools help in delivering personalized customer experiences and managing staff effectively. This blend of features makes Genesys a preferred choice for SaaS companies looking to enhance their customer service.

Pros

  • Unified CCaaS capabilities
  • AI-powered features
  • Advanced journey analytics
  • Efficient workforce management
  • Superior customer engagement

Cons

  • Pricing isn’t transparent
  • May be complex for beginners
  • Could be overkill for small businesses

Pricing model based on request ('Contact for pricing')

Genesys is a comprehensive call center software solution specifically designed to cater to the needs of SaaS businesses. It offers unified CCaaS capabilities that cover voice, AI, journey analytics, customer engagement, and workforce management, enabling SaaS businesses to deliver superior customer service.

Pros

  • Unified CCaaS capabilities
  • AI-powered features
  • Advanced journey analytics
  • Efficient workforce management
  • Superior customer engagement

Cons

  • Pricing isn’t transparent
  • May be complex for beginners
  • Could be overkill for small businesses
AI-POWERED EXCELLENCE
SCALABILITY STAR

Why We Love It

Genesys shines in its ability to provide a unified, comprehensive solution for SaaS businesses. Its AI and journey analytics features enable businesses to track, analyze, and predict customer behaviors and trends. The in-built customer engagement and workforce management tools help in delivering personalized customer experiences and managing staff effectively. This blend of features makes Genesys a preferred choice for SaaS companies looking to enhance their customer service.

Pros

  • Unified CCaaS capabilities
  • AI-powered features
  • Advanced journey analytics
  • Efficient workforce management
  • Superior customer engagement

Cons

  • Pricing isn’t transparent
  • May be complex for beginners
  • Could be overkill for small businesses

Why We Love It

Genesys shines in its ability to provide a unified, comprehensive solution for SaaS businesses. Its AI and journey analytics features enable businesses to track, analyze, and predict customer behaviors and trends. The in-built customer engagement and workforce management tools help in delivering personalized customer experiences and managing staff effectively. This blend of features makes Genesys a preferred choice for SaaS companies looking to enhance their customer service.

Pricing model based on request ('Contact for pricing')

Genesys is a comprehensive call center software solution specifically designed to cater to the needs of SaaS businesses. It offers unified CCaaS capabilities that cover voice, AI, journey analytics, customer engagement, and workforce management, enabling SaaS businesses to deliver superior customer service.

4
Expert Score
8.2 / 10
653
37
4
Talkdesk Cloud Contact Center
8.2

Talkdesk Cloud Contact Center

Talkdesk Cloud Contact Center
View Website
Enterprise pricing available

Why We Love It

Talkdesk is a game-changer for SaaS companies. Its AI-driven capabilities allow for intelligent automation and routing, ensuring that every customer interaction is handled efficiently. The cloud-based platform provides real-time data and analytics, enabling companies to make informed decisions and improve their customer service. The solution's seamless integration with other SaaS platforms makes it an excellent choice for businesses in the SaaS industry.

Pros

  • AI-driven customer service
  • Advanced analytics
  • Seamless integration with other SaaS platforms
  • 24/7 support

Cons

  • May require some training
  • Pricing could be high for small businesses

Enterprise pricing available

Talkdesk offers an innovative, AI-powered customer service platform, specifically tailored for SaaS businesses. Its cloud-based contact center solution provides sophisticated automation, intelligent routing capabilities and in-depth analytics, allowing better customer interaction management and data-driven decision making to enhance customer experience and reduce operational costs.

Pros

  • AI-driven customer service
  • Advanced analytics
  • Seamless integration with other SaaS platforms
  • 24/7 support

Cons

  • May require some training
  • Pricing could be high for small businesses

Why We Love It

Talkdesk is a game-changer for SaaS companies. Its AI-driven capabilities allow for intelligent automation and routing, ensuring that every customer interaction is handled efficiently. The cloud-based platform provides real-time data and analytics, enabling companies to make informed decisions and improve their customer service. The solution's seamless integration with other SaaS platforms makes it an excellent choice for businesses in the SaaS industry.

Pros

  • AI-driven customer service
  • Advanced analytics
  • Seamless integration with other SaaS platforms
  • 24/7 support

Cons

  • May require some training
  • Pricing could be high for small businesses

Why We Love It

Talkdesk is a game-changer for SaaS companies. Its AI-driven capabilities allow for intelligent automation and routing, ensuring that every customer interaction is handled efficiently. The cloud-based platform provides real-time data and analytics, enabling companies to make informed decisions and improve their customer service. The solution's seamless integration with other SaaS platforms makes it an excellent choice for businesses in the SaaS industry.

Enterprise pricing available

Talkdesk offers an innovative, AI-powered customer service platform, specifically tailored for SaaS businesses. Its cloud-based contact center solution provides sophisticated automation, intelligent routing capabilities and in-depth analytics, allowing better customer interaction management and data-driven decision making to enhance customer experience and reduce operational costs.

5
Expert Score
8.0 / 10
523
48
OMNICHANNEL CHAMPION
RELIABLE PERFORMANCE
5
Five9 Cloud Contact Center
8.0

Five9 Cloud Contact Center

Five9 Cloud Contact Center
View Website
Custom enterprise pricing available
OMNICHANNEL CHAMPION
RELIABLE PERFORMANCE

Why We Love It

Five9 stands out in the SaaS industry for its innovative use of AI to enhance customer interactions. It integrates easily with existing CRM systems, making it an incredibly flexible solution. With its reliability and scalability, it can handle the high-volume demands of SaaS companies, ensuring no customer is left unattended. Its 24/7 support also ensures that any issues are resolved promptly.

Pros

  • AI-driven customer interaction
  • Scalability
  • Reliability
  • Easy integration with CRM systems
  • 24/7 support

Cons

  • May require technical knowledge for setup
  • Premium features at additional cost

Custom enterprise pricing available

Five9 is a comprehensive cloud contact center solution designed specifically for SaaS companies. It harnesses the power of AI to deliver extraordinary customer experiences, improving conversion rates and customer retention. With its scalable and reliable services, it meets the high-volume, fast-pace needs of this sector.

Pros

  • AI-driven customer interaction
  • Scalability
  • Reliability
  • Easy integration with CRM systems
  • 24/7 support

Cons

  • May require technical knowledge for setup
  • Premium features at additional cost
OMNICHANNEL CHAMPION
RELIABLE PERFORMANCE

Why We Love It

Five9 stands out in the SaaS industry for its innovative use of AI to enhance customer interactions. It integrates easily with existing CRM systems, making it an incredibly flexible solution. With its reliability and scalability, it can handle the high-volume demands of SaaS companies, ensuring no customer is left unattended. Its 24/7 support also ensures that any issues are resolved promptly.

Pros

  • AI-driven customer interaction
  • Scalability
  • Reliability
  • Easy integration with CRM systems
  • 24/7 support

Cons

  • May require technical knowledge for setup
  • Premium features at additional cost

Why We Love It

Five9 stands out in the SaaS industry for its innovative use of AI to enhance customer interactions. It integrates easily with existing CRM systems, making it an incredibly flexible solution. With its reliability and scalability, it can handle the high-volume demands of SaaS companies, ensuring no customer is left unattended. Its 24/7 support also ensures that any issues are resolved promptly.

Custom enterprise pricing available

Five9 is a comprehensive cloud contact center solution designed specifically for SaaS companies. It harnesses the power of AI to deliver extraordinary customer experiences, improving conversion rates and customer retention. With its scalable and reliable services, it meets the high-volume, fast-pace needs of this sector.

6
Expert Score
7.6 / 10
616
77
24/7 SUPPORT HERO
AUTOMATION ACE
6
CXone Mpower - NiCE
7.6

CXone Mpower - NiCE

CXone Mpower - NiCE
View Website
Enterprise pricing available
24/7 SUPPORT HERO
AUTOMATION ACE

Why We Love It

We love CXone Mpower by NiCE because it is specifically tailored for SaaS companies, understanding their unique needs and challenges. This solution offers a seamless, cloud-based platform that streamlines operations, enabling companies to focus more on providing quality customer support and less on managing infrastructure. It's a comprehensive solution that not only improves customer experience but also empowers companies to track and manage their customer support more effectively.

Pros

  • Streamlined contact center operations
  • Enhanced customer experience
  • Tailored for SaaS companies
  • Robust tracking and management features
  • Cloud-based solution

Cons

  • May require training
  • Potentially high cost for small businesses
  • Limited customization

Enterprise pricing available

CXone Mpower by NiCE is a cloud-based Call Center Software designed specifically for SaaS companies. It effectively streamlines contact center operations while significantly enhancing customer experience. Its comprehensive features set takes into account the unique needs of SaaS companies, providing them with a robust platform to manage, track, and improve their customer support.

Pros

  • Streamlined contact center operations
  • Enhanced customer experience
  • Tailored for SaaS companies
  • Robust tracking and management features
  • Cloud-based solution

Cons

  • May require training
  • Potentially high cost for small businesses
  • Limited customization
24/7 SUPPORT HERO
AUTOMATION ACE

Why We Love It

We love CXone Mpower by NiCE because it is specifically tailored for SaaS companies, understanding their unique needs and challenges. This solution offers a seamless, cloud-based platform that streamlines operations, enabling companies to focus more on providing quality customer support and less on managing infrastructure. It's a comprehensive solution that not only improves customer experience but also empowers companies to track and manage their customer support more effectively.

Pros

  • Streamlined contact center operations
  • Enhanced customer experience
  • Tailored for SaaS companies
  • Robust tracking and management features
  • Cloud-based solution

Cons

  • May require training
  • Potentially high cost for small businesses
  • Limited customization

Why We Love It

We love CXone Mpower by NiCE because it is specifically tailored for SaaS companies, understanding their unique needs and challenges. This solution offers a seamless, cloud-based platform that streamlines operations, enabling companies to focus more on providing quality customer support and less on managing infrastructure. It's a comprehensive solution that not only improves customer experience but also empowers companies to track and manage their customer support more effectively.

Enterprise pricing available

CXone Mpower by NiCE is a cloud-based Call Center Software designed specifically for SaaS companies. It effectively streamlines contact center operations while significantly enhancing customer experience. Its comprehensive features set takes into account the unique needs of SaaS companies, providing them with a robust platform to manage, track, and improve their customer support.

7
Expert Score
6.9 / 10
378
143
ENTERPRISE READY
CUSTOMIZABLE FEATURES
7
Freshdesk: AI-Powered Customer Service
6.9

Freshdesk: AI-Powered Customer Service

Freshdesk: AI-Powered Customer Service
View Website
Pricing begins at $15/agent/month, Free plan available, Custom Enterprise pricing available
ENTERPRISE READY
CUSTOMIZABLE FEATURES

Why We Love It

Freshdesk is a game-changer for SaaS companies. Its AI-powered platform takes customer service to a new level, easing the burden on customer support teams and maximizing efficiency. It offers a seamless multi-channel support system, ensuring that no customer query goes unanswered. The ability to integrate with other SaaS tools makes it an all-in-one solution for managing customer interaction, escalating issues, and tracking customer satisfaction. Its customization options allow it to adapt to the unique needs of any SaaS business.

Pros

  • AI-empowered automation
  • Robust integrations with SaaS tools
  • Increases agent productivity
  • Multi-channel support
  • Customizable to business needs

Cons

  • Initial setup can be complex
  • Advanced features only in higher plans
  • Occasional glitches reported

Pricing begins at $15/agent/month, Free plan available, Custom Enterprise pricing available

Freshdesk is a cutting-edge, AI-powered customer service platform tailored for SaaS companies. Its powerful automation features streamline ticketing system, enhance agent productivity, and deliver seamless customer experience. Perfect for SaaS businesses, it offers robust integrations, allowing you to connect with other SaaS tools used within your company.

Pros

  • AI-empowered automation
  • Robust integrations with SaaS tools
  • Increases agent productivity
  • Multi-channel support
  • Customizable to business needs

Cons

  • Initial setup can be complex
  • Advanced features only in higher plans
  • Occasional glitches reported
ENTERPRISE READY
CUSTOMIZABLE FEATURES

Why We Love It

Freshdesk is a game-changer for SaaS companies. Its AI-powered platform takes customer service to a new level, easing the burden on customer support teams and maximizing efficiency. It offers a seamless multi-channel support system, ensuring that no customer query goes unanswered. The ability to integrate with other SaaS tools makes it an all-in-one solution for managing customer interaction, escalating issues, and tracking customer satisfaction. Its customization options allow it to adapt to the unique needs of any SaaS business.

Pros

  • AI-empowered automation
  • Robust integrations with SaaS tools
  • Increases agent productivity
  • Multi-channel support
  • Customizable to business needs

Cons

  • Initial setup can be complex
  • Advanced features only in higher plans
  • Occasional glitches reported

Why We Love It

Freshdesk is a game-changer for SaaS companies. Its AI-powered platform takes customer service to a new level, easing the burden on customer support teams and maximizing efficiency. It offers a seamless multi-channel support system, ensuring that no customer query goes unanswered. The ability to integrate with other SaaS tools makes it an all-in-one solution for managing customer interaction, escalating issues, and tracking customer satisfaction. Its customization options allow it to adapt to the unique needs of any SaaS business.

Pricing begins at $15/agent/month, Free plan available, Custom Enterprise pricing available

Freshdesk is a cutting-edge, AI-powered customer service platform tailored for SaaS companies. Its powerful automation features streamline ticketing system, enhance agent productivity, and deliver seamless customer experience. Perfect for SaaS businesses, it offers robust integrations, allowing you to connect with other SaaS tools used within your company.

8
Expert Score
6.9 / 10
701
160
COST-EFFECTIVE SOLUTION
8
Sierra Customer Experience Platform
6.9

Sierra Customer Experience Platform

Sierra Customer Experience Platform
View Website
Pricing model information not publicly disclosed, contact vendor for details
COST-EFFECTIVE SOLUTION

Why We Love It

Sierra is a game-changer for SaaS companies because it has been developed keeping in mind the specific needs of the industry. It not only connects to your existing call center ecosystem but also facilitates faster, better phone calls. Its ability to scale consistent experiences on every channel allows companies to provide a unified customer experience, which is crucial in the SaaS industry. Professionals love it for its commitment to improving customer engagement and boosting operational efficiency.

Pros

  • Faster, efficient phone calls
  • Seamless ecosystem integration
  • Scalable across all channels
  • Consistent customer experience

Cons

  • Pricing not transparent
  • Complex setup may be needed
  • May require training to use effectively

Pricing model information not publicly disclosed, contact vendor for details

Sierra is a top-notch SaaS solution specifically designed for SaaS companies to deliver better customer experiences. It excels in the industry by enabling faster, more efficient phone calls and scaling consistent experiences across every channel. Its seamless integration with existing call center ecosystems allows for an improved, unified communication experience.

Pros

  • Faster, efficient phone calls
  • Seamless ecosystem integration
  • Scalable across all channels
  • Consistent customer experience

Cons

  • Pricing not transparent
  • Complex setup may be needed
  • May require training to use effectively
COST-EFFECTIVE SOLUTION

Why We Love It

Sierra is a game-changer for SaaS companies because it has been developed keeping in mind the specific needs of the industry. It not only connects to your existing call center ecosystem but also facilitates faster, better phone calls. Its ability to scale consistent experiences on every channel allows companies to provide a unified customer experience, which is crucial in the SaaS industry. Professionals love it for its commitment to improving customer engagement and boosting operational efficiency.

Pros

  • Faster, efficient phone calls
  • Seamless ecosystem integration
  • Scalable across all channels
  • Consistent customer experience

Cons

  • Pricing not transparent
  • Complex setup may be needed
  • May require training to use effectively

Why We Love It

Sierra is a game-changer for SaaS companies because it has been developed keeping in mind the specific needs of the industry. It not only connects to your existing call center ecosystem but also facilitates faster, better phone calls. Its ability to scale consistent experiences on every channel allows companies to provide a unified customer experience, which is crucial in the SaaS industry. Professionals love it for its commitment to improving customer engagement and boosting operational efficiency.

Pricing model information not publicly disclosed, contact vendor for details

Sierra is a top-notch SaaS solution specifically designed for SaaS companies to deliver better customer experiences. It excels in the industry by enabling faster, more efficient phone calls and scaling consistent experiences across every channel. Its seamless integration with existing call center ecosystems allows for an improved, unified communication experience.

9
Expert Score
6.8 / 10
666
25
SEAMLESS CRM SYNC
9
Aircall: Intelligent Communications
6.8

Aircall: Intelligent Communications

Aircall: Intelligent Communications
View Website
Starting at $30/user per month, enterprise pricing available
SEAMLESS CRM SYNC

Why We Love It

Aircall is a game-changer for SaaS companies as it addresses the industry's unique needs for intelligent customer support. It unifies all customer communication channels into one platform, which improves response times and boosts customer satisfaction. Plus, its AI features and automation significantly reduce manual tasks, increasing productivity. Its seamless integration with CRM and helpdesk systems is another huge plus for industry professionals, making it a comprehensive solution for customer communication.

Pros

  • Intelligent AI features
  • Seamless CRM integration
  • Automated task handling
  • Unified customer communication channels
  • Insightful analytics

Cons

  • Limited offline capabilities
  • Requires high-speed internet for optimal performance
  • May require training for full utilization

Starting at $30/user per month, enterprise pricing available

Aircall is an AI-powered customer communication platform tailored for SaaS companies. It provides an integrated system to unify customer communication channels, automate tasks, and deliver insights. The software seamlessly integrates with CRM and helpdesk systems, making it an optimal solution for SaaS companies that require robust, efficient, and intelligent customer support.

Pros

  • Intelligent AI features
  • Seamless CRM integration
  • Automated task handling
  • Unified customer communication channels
  • Insightful analytics

Cons

  • Limited offline capabilities
  • Requires high-speed internet for optimal performance
  • May require training for full utilization
SEAMLESS CRM SYNC

Why We Love It

Aircall is a game-changer for SaaS companies as it addresses the industry's unique needs for intelligent customer support. It unifies all customer communication channels into one platform, which improves response times and boosts customer satisfaction. Plus, its AI features and automation significantly reduce manual tasks, increasing productivity. Its seamless integration with CRM and helpdesk systems is another huge plus for industry professionals, making it a comprehensive solution for customer communication.

Pros

  • Intelligent AI features
  • Seamless CRM integration
  • Automated task handling
  • Unified customer communication channels
  • Insightful analytics

Cons

  • Limited offline capabilities
  • Requires high-speed internet for optimal performance
  • May require training for full utilization

Why We Love It

Aircall is a game-changer for SaaS companies as it addresses the industry's unique needs for intelligent customer support. It unifies all customer communication channels into one platform, which improves response times and boosts customer satisfaction. Plus, its AI features and automation significantly reduce manual tasks, increasing productivity. Its seamless integration with CRM and helpdesk systems is another huge plus for industry professionals, making it a comprehensive solution for customer communication.

Starting at $30/user per month, enterprise pricing available

Aircall is an AI-powered customer communication platform tailored for SaaS companies. It provides an integrated system to unify customer communication channels, automate tasks, and deliver insights. The software seamlessly integrates with CRM and helpdesk systems, making it an optimal solution for SaaS companies that require robust, efficient, and intelligent customer support.

10
Expert Score
6.8 / 10
540
71
10
Amazon Connect Cloud Contact Center
6.8

Amazon Connect Cloud Contact Center

Amazon Connect Cloud Contact Center
View Website
Pay-as-you-go pricing, no upfront costs, no long-term commitments

Why We Love It

Amazon Connect is a game changer for SaaS businesses. It offers a complete cloud-based contact center solution that can be scaled to business needs. Its integration with machine learning improves the efficiency of customer service by automating interactions and providing useful insights. Moreover, its pay-as-you-go pricing model makes it an affordable solution, reducing the need for capital expenditure on infrastructure.

Pros

  • Omnichannel support
  • Machine learning capabilities
  • Cost-effective
  • Easy to set up and use
  • Scalable to business needs

Cons

  • Dependency on Amazon ecosystem
  • May require technical knowledge for advanced functionalities

Pay-as-you-go pricing, no upfront costs, no long-term commitments

Amazon Connect offers an industry-specific solution for SaaS companies, providing a cloud contact center with machine learning capabilities. Its omnichannel approach ensures seamless communication and superior customer service, while its low-cost model makes it a cost-effective solution for SaaS businesses.

Pros

  • Omnichannel support
  • Machine learning capabilities
  • Cost-effective
  • Easy to set up and use
  • Scalable to business needs

Cons

  • Dependency on Amazon ecosystem
  • May require technical knowledge for advanced functionalities

Why We Love It

Amazon Connect is a game changer for SaaS businesses. It offers a complete cloud-based contact center solution that can be scaled to business needs. Its integration with machine learning improves the efficiency of customer service by automating interactions and providing useful insights. Moreover, its pay-as-you-go pricing model makes it an affordable solution, reducing the need for capital expenditure on infrastructure.

Pros

  • Omnichannel support
  • Machine learning capabilities
  • Cost-effective
  • Easy to set up and use
  • Scalable to business needs

Cons

  • Dependency on Amazon ecosystem
  • May require technical knowledge for advanced functionalities

Why We Love It

Amazon Connect is a game changer for SaaS businesses. It offers a complete cloud-based contact center solution that can be scaled to business needs. Its integration with machine learning improves the efficiency of customer service by automating interactions and providing useful insights. Moreover, its pay-as-you-go pricing model makes it an affordable solution, reducing the need for capital expenditure on infrastructure.

Pay-as-you-go pricing, no upfront costs, no long-term commitments

Amazon Connect offers an industry-specific solution for SaaS companies, providing a cloud contact center with machine learning capabilities. Its omnichannel approach ensures seamless communication and superior customer service, while its low-cost model makes it a cost-effective solution for SaaS businesses.

Product Comparison

Product Has Mobile App Has Free Plan Has Free Trial Integrates With Zapier Has Public API Live Chat Support SOC 2 or ISO Certified Popular Integrations Supports SSO Starting Price
1Invoca Conversation Analytics
 No No Contact for trial Yes Yes No SOC 2 Salesforce, HubSpot, Google Ads Yes Contact for pricing
2Genesys Cloud Call Center
 Yes No Contact for trial Yes Yes Yes Both Salesforce, Microsoft Teams, Zendesk Yes Contact for pricing
38x8 Cloud Contact Center
 Yes No Contact for trial Yes Yes Yes SOC 2 Salesforce, Microsoft Teams, Zendesk Yes Contact for pricing
4Talkdesk Cloud Contact Center
 Yes No Yes - 14 days Yes Yes Yes SOC 2 Salesforce, Slack, Zendesk Yes Contact for pricing
5Five9 Cloud Contact Center
 Yes No Yes - 14 days Yes Yes Yes SOC 2 Salesforce, Microsoft Dynamics, Zendesk Yes Contact for pricing
6CXone Mpower - NiCE
 Yes No Contact for trial Yes Yes Yes SOC 2 Salesforce, Microsoft Dynamics, Zendesk Yes Contact for pricing
7Freshdesk: AI-Powered Customer Service
 Yes Yes Yes - 21 days Yes Yes Yes SOC 2 Slack, Salesforce, Google Workspace Yes $15/agent/month
8Sierra Customer Experience Platform
 Not specified No Contact for trial Not specified Not specified Not specified Not specified Not specified Not specified Contact for pricing
9Aircall: Intelligent Communications
 Yes No Yes - 7 days Yes Yes Yes SOC 2 HubSpot, Salesforce, Slack Yes $30/user/month
10Amazon Connect Cloud Contact Center
 No No Contact for trial Yes Yes No Not specified Salesforce, Zendesk, Microsoft Dynamics Yes Pay-as-you-go
1

Invoca Conversation Analytics

Has Mobile App
No
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
No
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Salesforce, HubSpot, Google Ads
Supports SSO
Yes
Starting Price
Contact for pricing
2

Genesys Cloud Call Center

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Both
Popular Integrations
Salesforce, Microsoft Teams, Zendesk
Supports SSO
Yes
Starting Price
Contact for pricing
3

8x8 Cloud Contact Center

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Salesforce, Microsoft Teams, Zendesk
Supports SSO
Yes
Starting Price
Contact for pricing
4

Talkdesk Cloud Contact Center

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Salesforce, Slack, Zendesk
Supports SSO
Yes
Starting Price
Contact for pricing
5

Five9 Cloud Contact Center

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Salesforce, Microsoft Dynamics, Zendesk
Supports SSO
Yes
Starting Price
Contact for pricing
6

CXone Mpower - NiCE

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Salesforce, Microsoft Dynamics, Zendesk
Supports SSO
Yes
Starting Price
Contact for pricing
7

Freshdesk: AI-Powered Customer Service

Has Mobile App
Yes
Has Free Plan
Yes
Has Free Trial
Yes - 21 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Slack, Salesforce, Google Workspace
Supports SSO
Yes
Starting Price
$15/agent/month
8

Sierra Customer Experience Platform

Has Mobile App
Not specified
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Not specified
Has Public API
Not specified
Live Chat Support
Not specified
SOC 2 or ISO Certified
Not specified
Popular Integrations
Not specified
Supports SSO
Not specified
Starting Price
Contact for pricing
9

Aircall: Intelligent Communications

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 7 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
HubSpot, Salesforce, Slack
Supports SSO
Yes
Starting Price
$30/user/month
10

Amazon Connect Cloud Contact Center

Has Mobile App
No
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
No
SOC 2 or ISO Certified
Not specified
Popular Integrations
Salesforce, Zendesk, Microsoft Dynamics
Supports SSO
Yes
Starting Price
Pay-as-you-go

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How We Rank Products

How We Evaluate Products

Our Evaluation Process

In evaluating call center and contact center software tailored for SaaS companies, key factors included specifications, features, customer reviews, ratings, and overall value for money. Important considerations specific to this category encompassed scalability, integration capabilities, user interface design, and customer support options, which are vital for SaaS environments where flexibility and performance are crucial. The research methodology focused on a comprehensive analysis of product specifications, comparative reviews from industry experts, and aggregated customer feedback, enabling an objective ranking based on the collected data. Products were compared using structured metrics to ensure that the final selections reflect the most relevant and beneficial options for SaaS companies seeking contact center solutions.

Verification

  • Products evaluated through comprehensive research and analysis of industry standards.
  • Rankings based on an extensive review of customer feedback and expert evaluations.
  • Selection criteria focus on key performance metrics specific to call center and contact center software.

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Frequently Asked Questions About Call Center & Contact Center Software for SaaS Companies

What makes a call center & contact center software for saas companies the "best"?

We evaluate products based on quality, performance, value for money, user reviews, durability, and ease of use. Our rankings are updated regularly to reflect the latest market offerings and user feedback.

How often do you update your call center & contact center software for saas companies recommendations?

Our team continuously monitors the market for new products and updates our recommendations quarterly. We also adjust rankings based on user feedback and new testing results.

Do you test all the products you recommend?

Yes, whenever possible, we physically test products in our labs. For products we can't test directly, we rely on verified user reviews, expert opinions, and detailed specifications to make informed recommendations.

What if I'm looking for a specific type of call center & contact center software for saas companies?

Our top 10 list covers the most popular and highly-rated options. If you have specific requirements, check our detailed product descriptions and pros/cons to find the best match for your needs.

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Score Breakdown

0.0 / 10
Excellent

What This Award Means