1. Home
  2. Cybersecurity, Privacy & Compliance
  3. RMM & Endpoint Management Tools
  4. Remote Monitoring & Management (RMM) Tools for Staffing Agencies

Ranking · RMM & Endpoint Management Tools

Best Remote Monitoring & Management (RMM) Tools for Staffing Agencies

10 products scored on six criteria. Intel EMA leads at 8.9 and the field is tight, with 0.5 points between first and last, so read the catches before you pick. Every product opens to the evidence behind its number.

10 products scored6 criteria113 sources citedUpdated Aug 14, 2026
Jump to the ranking How the scores work
1 Intel EMAintel.com

License-free hardware fix, but setup needs IIS and SQL.

Read the reviewVisit ↗
2 N-ablen-able.com

N-able backs 25,000 MSPs, but the interface can lag

Read the reviewVisit ↗
3 NinjaOneninjaone.com

NinjaOne is FedRAMP authorized, needs 50+ endpoints

Read the reviewVisit ↗
10Products
8.4 to 8.9Score spread
2Free plan or tier
01

The ranking

Order follows the score. Six little boxes show each product's criterion scores: green or red is above or below the category average, grey means too few products share that criterion to compare. The full review sits right under each one.

Nothing matches that filter here. Tap All to see every product.

1

Intel EMA

intel.com · Intel RMM Technology · scored Dec 2025

License-free hardware fix, but setup needs IIS and SQL.

Best forIT teams with Intel vPro fleets needing out-of-band power and KVM access.

Free plan out-of-band managementlicense-freeIntel vPro required
Top score
Visit Intel EMA ↗ See the evidence

Hardware-level remote management that repairs Intel vPro devices even when the OS won't boot.

Standout factIntel EMA can power on, reimage, or access the BIOS of a device even when its OS is unresponsive or the device is off.intel.com
Biggest catchSetup requires manually configuring IIS, SQL Server, and certificate chains, a much heavier lift than typical SaaS RMMs.scribd.com
$0 for vPro hardwareLicense costknowledge-exchange.tech
0.65 of 1.0Usability penalty severityscribd.com

Starting price

$0licenseFree for Intel vPro hardware; self-hosted infrastructure required

Before you deploy Intel EMA

  • Fleet uses Intel vPro chipsets
  • In-house IIS and SQL Server skills
  • Want a zero-setup SaaS RMM

Upside

  • No license fee for vPro devices
  • Power control and KVM even if OS crashes
  • Works through firewalls via CIRA

Catch

  • Complex IIS/SQL server setup
  • Requires Intel vPro hardware
  • Interface less modern than SaaS RMMs
Pick it ifIT teams with Intel vPro fleets needing out-of-band power and KVM access.
Skip it ifTeams without vPro hardware, or those wanting a turnkey SaaS RMM.
PricingLicense-free for Intel vPro hardware. Requires self-hosted infrastructure.

Editor's takeIntel EMA earns its rank for a capability no pure software RMM can match, reaching a device below the operating system to power cycle or reimage it remotely, at no license cost. The tradeoff is real setup effort, standing up IIS, SQL Server, and certificates rather than clicking through a SaaS signup. It works best as a companion to Datto or ConnectWise, not a full replacement.

Does Intel EMA cost anything?

The software itself is license-free for organizations with Intel vPro hardware. Costs come from self-hosting the server infrastructure, not from Intel licensing fees.

Can Intel EMA fix a computer that won't turn on?

Yes, on vPro hardware. It can remotely power on a device, access the BIOS, or reimage it even when the operating system is unresponsive or the device is off, using hardware-level access below the OS.

The evidence: 6 criteria, 3 penalties (−0.20 points)
9.0
Product Capability & DepthLooked for: We evaluate the breadth of remote management features, specifically out-of-band capabilities and hardware-level control.Intel EMA provides unique hardware-level remote access, enabling control over devices even when the OS is down or the device is powered off.intel.comintel.comyoutube.com
9.5
Market Credibility & Trust SignalsLooked for: We look for industry adoption, backing by major technology vendors, and long-term stability.Backed by Intel, this technology is an industry standard for enterprise hardware management, integrated into millions of vPro-enabled devices.intel.comintel.comrmm.datto.com
8.2
Usability & Customer ExperienceLooked for: We assess the ease of setup, interface design, and the learning curve for administrators.Setup is complex, requiring significant configuration of servers, certificates, and DNS profiles compared to turnkey SaaS solutions.intel.comreddit.comscribd.com
9.6
Value, Pricing & TransparencyLooked for: We evaluate licensing costs, hidden fees, and the return on investment for the features provided.Intel EMA software is available at no additional license cost for users of Intel vPro hardware.intel.comknowledge-exchange.techknowledge-exchange.tech
9.3
Security & Out-of-Band AccessLooked for: We examine the security protocols for remote access and the ability to manage compromised systems.Offers robust hardware-based security with TLS encryption and the ability to manage devices with corrupted OS or power issues.intel.comrmm.datto.comintel.com
8.9
Integrations & Ecosystem StrengthLooked for: We look for compatibility with other IT management tools and API availability.Strong integration with major RMM players (Datto, ConnectWise) allows it to augment existing workflows rather than replace them.intel.comdatto.commarketplace.connectwise.com

Score adjustments−0.20 points in total

−0.07Installation and configuration are documented as complex, requiring manual setup of IIS, SQL Server, and certificates, unlike modern SaaS alternatives.scribd.com · severity 65/100
−0.08Full functionality (KVM, Power Control) is strictly limited to devices with Intel vPro chipsets, excluding non-vPro or AMD-based hardware from advanced features.intel.com · severity 60/100
−0.05Users report the interface can be 'bloated' and less intuitive compared to community alternatives like MeshCentral (which Intel previously supported).reddit.com · severity 45/100
Visit Intel EMA ↗ Back to the top of the ranking
2

N-able

n-able.com · N-able RMM for MSPs · scored Dec 2025

N-able backs 25,000 MSPs, but the interface can lag

Best forLarge MSPs needing deep customization, on-premise options and layered security

Quote only SOC 2ISO 27001enterprise
Visit N-able ↗ See the evidence

A dual-platform RMM tool offering N-sight for simplicity and N-central for complex MSP environments.

Standout factN-able empowers over 25,000 Managed Service Providers globally.portersfiveforce.com
Biggest catchUsers report UI lag, with some actions taking 10 to 20 seconds to load in N-sight.reddit.com
25,000+MSP partnersportersfiveforce.com
10-20 sec per actionReported UI lagreddit.com
30 days writtenCancellation noticedocumentation.n-able.com

Standout number

25,000+MSP partners worldwide

Source: portersfiveforce.com

Compliance

✓ ISO 27001✓ SOC 2 Type II✓ HIPAA Type 1

Source: n-able.com

Upside

  • Two platforms scale SMB to enterprise
  • ISO 27001 certified, SOC 2 Type II
  • 25,000+ MSP partner ecosystem

Catch

  • Interface reported as laggy at times
  • Strict 30-day cancellation notice
  • N-central has a steep learning curve
Pick it ifLarge MSPs needing deep customization, on-premise options and layered security
Skip it ifSmall shops wanting a simple, plug-and-play interface
PricingQuote-based, pricing on request; 30-day cancellation notice required

Editor's takeN-able splits its RMM into N-sight for simpler shops and N-central for MSPs that need to scale, so providers are less likely to outgrow the platform. ISO 27001 certification and SOC 2 Type II attestation put it ahead of many RMM peers on compliance. Reddit and G2 reviewers flag real UI lag in N-sight, and cancellation requires 30 days' written notice, so plan renewals accordingly.

What is the difference between N-sight and N-central?

N-sight is built for smaller MSPs wanting a bundled, simpler tool. N-central is designed for MSPs that need to scale with deeper customization, according to N-able's own product pages.

How do you cancel an N-able subscription?

N-able requires 30 days' written notice for cancellation, effective the first day of the following month. Missing that window can trigger auto-renewal, per N-able's documentation.

The evidence: 6 criteria, 3 penalties (−0.14 points)
9.1
Product Capability & DepthLooked for: We evaluate the breadth of RMM features, including patch management, automation, remote access, and scalability across different OS environments.N-able offers two distinct platforms: N-sight for simplicity and N-central for complex scalability, covering Windows, Mac, and Linux with deep automation and patching capabilities.n-able.comn-able.comn-able.com
9.3
Market Credibility & Trust SignalsLooked for: We assess the vendor's market presence, partner base size, financial stability, and industry recognition.N-able is a publicly traded company (NYSE: NABL) serving over 25,000 MSP partners globally, with recognized industry awards.portersfiveforce.comn-able.com
8.5
Usability & Customer ExperienceLooked for: We analyze user feedback regarding interface speed, ease of onboarding, learning curve, and support quality.While N-sight is praised for ease of use, recent user reports highlight UI lag and performance issues, and N-central is noted for a steep learning curve.n-able.comreddit.comg2.com
8.7
Value, Pricing & TransparencyLooked for: We examine pricing models, public transparency of costs, and contract flexibility or cancellation terms.Pricing is quote-based and not publicly listed, with strict 30-day cancellation notice requirements that can lead to auto-renewal fees.n-able.comdocumentation.n-able.comtrustradius.com
9.0
Integrations & Ecosystem StrengthLooked for: We look for API availability, third-party integrations (PSA, documentation), and community resources.The platform features an open ecosystem with deep integrations for major PSAs like ConnectWise and HaloPSA, supported by an 'Automation Cookbook'.n-able.comn-able.comn-able.com
9.5
Security, Compliance & Data ProtectionLooked for: We evaluate certifications (ISO, SOC), compliance support (HIPAA, GDPR), and built-in security features.N-able holds ISO 27001 certification, SOC 2 Type II attestation, and supports HIPAA compliance, with integrated EDR and backup solutions.n-able.comn-able.comn-able.com

Score adjustments−0.14 points in total

−0.06Users consistently report 'laggy' interface performance in N-sight RMM, with page loads and check updates sometimes taking 10-20 seconds.reddit.com · severity 60/100
−0.04Strict cancellation terms require 30-day written notice; missing this window can result in unwanted auto-renewal or fees.documentation.n-able.com · severity 50/100
−0.04The N-central platform has a documented steep learning curve, making it difficult for new technicians to master quickly compared to simpler tools.thectoclub.com · severity 40/100
Visit N-able ↗ Back to the top of the ranking
3

NinjaOne

ninjaone.com · NinjaOne RMM Software · scored Dec 2025

NinjaOne is FedRAMP authorized, needs 50+ endpoints

Best forMSPs and IT teams wanting a modern interface and reliable patching.

Quote only FedRAMPSOC 2ISO 27001
Visit NinjaOne ↗ See the evidence

A cloud-native RMM platform with FedRAMP Moderate authorization and free unlimited support for MSPs.

Standout factNinjaOne holds FedRAMP Moderate authorization, SOC 2 Type 2, and ISO 27001 certification.trustpage.ninjaone.com
Biggest catchA minimum of roughly 50 endpoints is often required to start a contract.reddit.com
$1.50-$4.00/moPrice per devicesuperops.com
~50Reported endpoint minimumreddit.com

Compliance

✓ FedRAMP Moderate✓ SOC 2 Type 2✓ ISO 27001

Source: trustpage.ninjaone.com

What it costs as you grow

$1.50-$4.00/moPer device
~50 devicesMinimum endpoints

Source: superops.com

Upside

  • FedRAMP Moderate authorized
  • Free unlimited support and onboarding
  • Fast, modern web interface

Catch

  • Reporting lacks depth and customization
  • Minimum endpoint requirement (~50)
  • Pricing not publicly listed
Pick it ifMSPs and IT teams wanting a modern interface and reliable patching.
Skip it ifVery small shops without a 50-endpoint minimum or tight budgets.
PricingContact for pricing, roughly $1.50-$4.00/device/month

Editor's takeNinjaOne pairs a rare FedRAMP Moderate authorization with an interface users repeatedly call faster and more modern than legacy RMM tools. Support and onboarding come free and unlimited, a differentiator against competitors that charge extra. A documented minimum of around 50 endpoints and unpublished per-device pricing can shut out smaller shops.

Is NinjaOne FedRAMP authorized?

Yes, at the Moderate level, alongside SOC 2 Type 2 and ISO 27001 certification, per its Trust Center.

Does NinjaOne have a minimum device requirement?

Users report a minimum around 50 endpoints to start a contract, which can exclude smaller MSPs.

The evidence: 6 criteria, 3 penalties (−0.15 points)
9.1
Product Capability & Depthninjaone.comninjaone.com
9.0
Market Credibility & Trust Signals
9.4
Usability & Customer ExperienceLooked for: We analyze the user interface design, ease of deployment, and quality of customer support resources.The platform is widely praised for its 'fast and fluid' modern interface and ease of use compared to legacy RMMs, with free onboarding and training included as standard.ninjaone.comreddit.comninjaone.com
8.2
Value, Pricing & TransparencyLooked for: We examine pricing models, public transparency, contract terms, and hidden costs or minimums.While the per-device model is flexible and includes support, pricing is not publicly listed and users report a minimum endpoint requirement (often cited as 50) to start a contract.ninjaone.comsuperops.comreddit.com
8.8
Integrations & Ecosystem StrengthLooked for: We look for the quality of APIs, breadth of third-party integrations, and developer resources.The platform offers a robust public API and native integrations with major PSA tools (ConnectWise, Autotask) and security vendors (SentinelOne, Bitdefender), though some users desire deeper 'out-of-the-box' ecosystems.ninjaone.comninjaone.comapp.ninjarmm.com
9.6
Security, Compliance & Data ProtectionLooked for: We evaluate the product's security features, compliance certifications, and tools to help users maintain their own compliance.NinjaOne demonstrates industry-leading security with FedRAMP Moderate authorization, mandatory MFA, and features that assist users with HIPAA and GDPR compliance.trustpage.ninjaone.comninjaone.com

Score adjustments−0.15 points in total

−0.08Reporting capabilities are frequently criticized by users as 'lackluster' or 'useless' compared to competitors, lacking granular customization and historical data depth.g2.com · severity 60/100
−0.04The product has a documented minimum endpoint requirement (often cited as 50 endpoints) which excludes smaller businesses and startups.reddit.com · severity 50/100
−0.03Pricing is not publicly transparent and requires a sales quote, with users reporting variability based on negotiation.superops.com · severity 45/100
Visit NinjaOne ↗ Back to the top of the ranking
4

CrowdStrike Falcon

crowdstrike.com · CrowdStrike RMM · scored Dec 2025

CrowdStrike's 2024 outage hit 8.5 million Windows PCs

Best forSecurity teams wanting IT and EDR in one agent

From $185 per year single agentCharlotte AIJuly 2024 outage
−0.1 vs #1
Visit CrowdStrike Falcon ↗ See the evidence

Security-first endpoint management using one Falcon agent for both IT operations and threat defense.

Standout factA faulty CrowdStrike update in July 2024 crashed roughly 8.5 million Windows devices worldwide.bitsight.com
Biggest catchThe July 2024 outage disrupted airlines and healthcare, canceling over 5,000 flights worldwide.bitsight.com
8.5MDevices affected, July 2024bitsight.com
$184.99/device/yrFalcon Enterprise priceunderdefense.com

Standout number

8.5MWindows devices affected in July 2024 outage

Source: bitsight.com

Starting price

$184.99/yrFalcon Enterprise base, per device; modules cost extra

Upside

  • Single agent for security and IT
  • Natural language queries via Charlotte AI
  • Cross-platform scripting, Windows Mac Linux

Catch

  • Premium pricing adds up with modules
  • 2024 outage crashed 8.5M devices
  • RTR interface truncates long output
Pick it ifSecurity teams wanting IT and EDR in one agent
Skip it ifMSPs needing traditional ticketing and broad patching
PricingEnterprise plan around $184.99/device/year, modules cost extra

Editor's takeCrowdStrike Falcon for IT runs on the same lightweight agent as its EDR platform. Nearly 60% of Fortune 500 companies use CrowdStrike, but a July 2024 update crashed 8.5 million Windows devices. Falcon Enterprise pricing runs around $184.99 per device annually, and reviewers call the full Falcon Complete suite expensive.

What happened in the CrowdStrike July 2024 outage?

A faulty content update crashed approximately 8.5 million Windows devices globally, disrupting airlines, healthcare and other sectors and canceling over 5,000 flights.

How much does CrowdStrike Falcon for IT cost?

Falcon Enterprise pricing starts around $184.99 per device annually, with modular add-ons like Falcon for IT increasing costs further.

The evidence: 6 criteria, 3 penalties (−0.19 points)
9.1
Product Capability & DepthLooked for: We evaluate the breadth of remote monitoring features, including real-time querying, patching, and remediation capabilities across diverse operating systems.CrowdStrike Falcon for IT unifies IT and security by leveraging the existing Falcon agent to provide real-time asset visibility, patch management, and remote remediation via 'Real Time Response' (RTR) and natural language queries.crowdstrike.comcrowdstrike.comcrowdstrike.com
8.8
Market Credibility & Trust SignalsLooked for: We assess the vendor's market standing, adoption rates among major enterprises, and reliability track record.CrowdStrike is a dominant market leader used by a majority of Fortune 500 companies, though its reputation faced a significant challenge following a major global outage in July 2024 caused by a faulty content update.en.wikipedia.orgbitsight.com
8.7
Usability & Customer ExperienceLooked for: We look for ease of deployment, interface intuitiveness, and the efficiency of managing endpoints without agent bloat.The 'single agent' architecture is highly praised for reducing bloat, and AI-assisted querying simplifies complex tasks, though some users find the interface overwhelming and the RTR output difficult to read for large data sets.crowdstrike.comgartner.comreddit.com
8.2
Value, Pricing & TransparencyLooked for: We evaluate the pricing structure, transparency of costs, and the perceived return on investment relative to the market.CrowdStrike is consistently positioned as a premium, expensive solution with modular pricing where costs increase significantly as features like 'Falcon for IT' are added to base bundles.crowdstrike.comunderdefense.comreddit.com
9.8
Security-First ArchitectureLooked for: We examine how the RMM functionality is built upon security principles, ensuring that management tools do not introduce new vulnerabilities.Falcon for IT is built directly on top of a market-leading EDR platform, treating patching and configuration management as core security functions rather than just administrative tasks.crowdstrike.comcrowdstrike.com
9.0
Automation & Scripting CapabilitiesLooked for: We look for the ability to automate routine tasks, run custom scripts across the fleet, and integrate with other IT workflows.The platform supports enterprise-scale script execution (PowerShell, Bash, Python) and automated workflows via Falcon Fusion, allowing for complex remediation actions.crowdstrike.comcrowdstrike.com

Score adjustments−0.19 points in total

−0.10A faulty content update in July 2024 caused a massive global outage, crashing approximately 8.5 million Windows devices and disrupting critical sectors like airlines and healthcare.en.wikipedia.org · severity 90/100
−0.04The product is widely cited as expensive, with modular pricing that can lead to high total costs compared to all-in-one RMM competitors.reddit.com · severity 55/100
−0.05Users report that the Real Time Response (RTR) interface truncates output for long command results, requiring workarounds like outputting to text files to read full data.reddit.com · severity 45/100
Visit CrowdStrike Falcon ↗ Back to the top of the ranking
5

Level

level.io · Level - Modern RMM · scored Dec 2025

First 10 endpoints free, forever

Best forTeams managing mixed fleets of Windows, Mac, and Linux.

Free tier free tierflat pricingSOC 2
−0.1 vs #1
Visit Level ↗ See the evidence

Modern RMM with peer-to-peer remote control, flat $2-per-endpoint pricing, and no contracts.

Standout factThe first 10 endpoints are free indefinitely.level.io
Biggest catchThere is no mobile app yet for technicians.g2.com
10Free endpointslevel.io
$2/moPrice per endpointlevel.io
9.1/10Ease of setup scorereddit.com

Free vs paid

Free

$0
  • First 10 endpoints
  • No contract required

Paid from

$2/endpoint/mo
  • Unlimited endpoints
  • Automated patching
  • P2P remote control

Source: level.io

Starting price

$2/endpoint/mofirst 10 endpoints free, no contracts

Upside

  • First 10 endpoints free forever
  • Flat $2 per endpoint pricing
  • Peer-to-peer remote control is fast

Catch

  • No mobile app for techs
  • Smaller integration library
  • Reporting less granular than rivals
Pick it ifTeams managing mixed fleets of Windows, Mac, and Linux.
Skip it ifMSPs requiring deep, mature PSA integrations.
PricingFree for the first 10 endpoints, then $2/endpoint/mo.

Editor's takeLevel charges a flat $2 per endpoint with no contracts, a rare model in RMM pricing. Its peer-to-peer architecture skips company servers entirely for remote sessions. The tradeoff is a newer, smaller integration list than legacy tools like ConnectWise.

Is Level free?

The first 10 endpoints are free indefinitely. Beyond that, devices are billed at $2 per endpoint per month with no contracts.

Is Level secure?

Yes. Level uses peer-to-peer encrypted connections so session data never passes through its servers, and it holds SOC 2 certification.

The evidence: 6 criteria, 3 penalties (−0.18 points)
8.7
Product Capability & DepthLooked for: We evaluate the breadth of remote monitoring, automation, patching, and management features across different operating systems.Level offers a unified platform for Windows, macOS, and Linux with P2P remote control, automated patch management, and a scripting engine.level.iolevel.iolevel.io
9.2
Market Credibility & Trust SignalsLooked for: We assess the vendor's reputation, security certifications, and transparency in business practices.Level demonstrates high credibility through SOC 2 compliance and a refreshingly transparent pricing model that builds significant user trust.level.iolevel.io
9.1
Usability & Customer ExperienceLooked for: We analyze the user interface design, ease of onboarding, and responsiveness of support channels.Users consistently praise the modern, intuitive interface and the speed of the remote control features compared to legacy tools.reddit.comlevel.io
9.6
Value, Pricing & TransparencyLooked for: We examine pricing structures, contract terms, and hidden costs relative to the features provided.Level offers an industry-leading value proposition with a flat per-endpoint rate, a free tier, and no long-term contracts.level.iolevel.iolevel.io
9.0
Security, Compliance & Data ProtectionLooked for: We evaluate encryption standards, access controls, and compliance with regulations like GDPR and SOC 2.The platform employs a peer-to-peer architecture to minimize data storage on servers and maintains rigorous compliance standards.level.iolevel.iolevel.io
8.3
Integrations & Ecosystem StrengthLooked for: We look for native integrations with PSAs, documentation tools, and a robust API for custom workflows.While growing, the integration library includes key players like ConnectWise and HaloPSA but is smaller than legacy competitors.docs.level.iodocs.level.io

Score adjustments−0.18 points in total

−0.08There is currently no dedicated mobile application for technicians to manage devices on the go, which is a standard feature for many competitors.g2.com · severity 60/100
−0.05The ecosystem of native integrations is smaller than that of long-standing competitors, potentially requiring workarounds for specific tool stacks.reddit.com · severity 45/100
−0.05Reporting capabilities have historically been cited as less granular than enterprise alternatives, though improvements are on the roadmap.reddit.com · severity 40/100
Visit Level ↗ Back to the top of the ranking
6

Atera

atera.com · Atera RMM Solution · scored Dec 2025

Atera prices per technician, but AI Copilot adds $95/month

Best forMSPs with many devices but few technicians wanting simple pricing

SOC 2HIPAAper-technician pricing
−0.2 vs #1
Visit Atera ↗ See the evidence

All-in-one RMM and PSA platform with per-technician pricing and AI-driven automation.

Standout factAI Copilot costs $95 per technician per month, on top of the base plan.superops.com
Biggest catchThe mobile app is called abysmal by users, with repeated login failures.reddit.com
$95/tech/moAI Copilot add-onsuperops.com
$29/tech/moNetwork Discovery add-onsuperops.com
4.6/5Average review ratingatera.com

Compliance

✓ SOC 2 Type 2✓ HIPAA✓ ISO 27001✓ ISO 27017✓ ISO 27018✓ ISO 27032

Source: support.atera.com

By the numbers

$95/moAI Copilot add-on per tech
$29/moNetwork Discovery add-on per tech
4.6/5average review rating

Source: superops.com

Upside

  • Unlimited devices per technician
  • SOC 2 and HIPAA certified
  • AI scripting and ticket automation

Catch

  • Mobile app called unreliable
  • AI Copilot costs $95/tech extra
  • Network Discovery costs $29/tech extra
Pick it ifMSPs with many devices but few technicians wanting simple pricing
Skip it ifLarge teams where per-technician pricing gets expensive fast
PricingPer-technician pricing with unlimited devices. AI Copilot adds $95/tech/mo.

Editor's takeAtera charges per technician rather than per device, which scales well for MSPs managing large fleets with small teams. AI Copilot and IT Autopilot handle scripting and up to 40% of ticket volume. Both AI Copilot and Network Discovery cost extra, and the mobile app draws sharp complaints for login failures.

How is Atera priced?

Atera charges per technician, not per device, so one technician can manage unlimited endpoints. AI Copilot and Network Discovery are separate paid add-ons.

Does Atera have a reliable mobile app?

Reviews say no. Users on Reddit describe the Android app as unreliable, citing repeated login failures and missing features like Wake-on-LAN.

The evidence: 6 criteria, 3 penalties (−0.18 points)
8.7
Product Capability & DepthLooked for: We evaluate the breadth of RMM and PSA features, including monitoring, automation, patching, and remote access capabilities.Atera integrates RMM, PSA, and remote access into a single platform, featuring AI-driven automation, patch management for Windows/Mac/Linux, and built-in Splashtop/AnyDesk integration.thetechbag.comatera.comsupport.atera.com
9.2
Market Credibility & Trust SignalsLooked for: We look for industry certifications, user adoption rates, and third-party validation of security and reliability.Atera holds extensive security certifications including SOC 2 Type 2 and HIPAA, and is recognized as a Market Leader on G2 with a high volume of positive user reviews.support.atera.comsupport.atera.comatera.com
8.9
Usability & Customer ExperienceLooked for: We assess the ease of onboarding, interface design, and user satisfaction with daily workflows across devices.Users consistently praise the intuitive desktop interface and fast onboarding, though the mobile app is frequently cited as a weak point with login and functionality issues.g2.comyoutube.comreddit.com
8.5
Value, Pricing & TransparencyLooked for: We analyze the pricing model, hidden costs, and the balance of features provided for the cost.Atera uses a disruptive per-technician pricing model that allows for unlimited devices, but key features like AI Copilot and Network Discovery are expensive add-ons.atera.comsuperops.comsuperops.com
9.0
Security, Compliance & Data ProtectionLooked for: We examine specific security standards, encryption protocols, and compliance certifications relevant to IT infrastructure.Atera demonstrates a robust security posture with a comprehensive suite of ISO certifications (27001, 27017, 27018, 27032) and HIPAA compliance.support.atera.comsupport.atera.comsupport.atera.com
8.8
AI & Automation InnovationLooked for: We evaluate the depth and practical application of AI features for IT workflows and automation.Atera positions itself as an 'Agentic AI' platform with advanced Copilot and Autopilot features for scripting and ticketing, though these are premium add-ons.support.atera.comatera.comreddit.com

Score adjustments−0.18 points in total

−0.07The mobile application is frequently criticized by users for being 'abysmal,' lacking essential features like Wake-on-LAN, and suffering from persistent login loops.reddit.com · severity 65/100
−0.07Users have reported technical reliability issues with the agent, including endpoints incorrectly appearing as offline or failing to update properly.reddit.com · severity 55/100
−0.04Key features marketed as central to the platform, specifically AI Copilot ($95/tech/mo) and Network Discovery ($29/tech/mo), are billed as significant monthly add-ons rather than included in base plans.superops.com · severity 50/100
Visit Atera ↗ Back to the top of the ranking
7

ConnectWise RMM

connectwise.com · ConnectWise RMM Software · scored Dec 2025

ConnectWise RMM adds NOC services, needs 60 days to cancel

Best forMSPs wanting outsourced NOC and help desk services in one platform.

From $2 per month SOC 2ISO 27001NOC services
−0.2 vs #1
Visit ConnectWise RMM ↗ See the evidence

A unified RMM platform with built-in NOC services and SOC 2, ISO 27001 certification.

Standout factConnectWise won the 2024 Channel Futures MSP 501 'Preferred Vendor' award.techradar.com
Biggest catchContracts auto-renew unless customers give 60 days written notice.reddit.com
1982Foundedtechradar.com
60 daysCancellation notice requiredreddit.com
$2-$6/endpointReported cost rangereddit.com

Compliance

✓ SOC 2 Type 2✓ ISO 27001

Source: connectwise.com

The thing people get wrong

You can cancel an RMM contract anytime with no notice

ConnectWise requires 60 days written notice or the contract auto-renews for a year

Source: reddit.com

Upside

  • Built-in NOC services offload tasks
  • SOC 2 Type 2 and ISO 27001 certified
  • 2024 MSP 501 Preferred Vendor award

Catch

  • 60-day cancellation notice required
  • Past critical ScreenConnect vulnerability
  • Support response times draw complaints
Pick it ifMSPs wanting outsourced NOC and help desk services in one platform.
Skip it ifSmall businesses avoiding complex contracts or seeking simple, low-cost tools.
PricingContact for pricing, reported $2-$6 per endpoint

Editor's takeConnectWise RMM pairs its Asio dashboard with an outsourced NOC option, letting MSPs hand off routine patching and ticketing rather than staffing it internally. A 2024 Channel Futures MSP 501 award and SOC 2 Type 2 plus ISO 27001 certification back its credibility. Contracts require 60 days written notice to avoid auto-renewal, a term that has caught customers off guard, and the platform had to patch a critical ScreenConnect vulnerability (CVE-2024-1709) in 2024.

Does ConnectWise RMM include NOC services?

Yes. It offers built-in 24/7 NOC services that take on repetitive tasks like ticketing and patching, according to ConnectWise's own feature sheet.

How do I cancel a ConnectWise RMM contract?

Contracts require 60 days written notice before renewal to avoid automatic annual renewal, a term some customers say caught them by surprise, per user reports.

The evidence: 6 criteria, 3 penalties (−0.18 points)
8.9
Product Capability & DepthLooked for: We evaluate the breadth of monitoring, automation, and management features available for diverse IT environments.ConnectWise RMM leverages the cloud-native Asio platform to deliver unified endpoint monitoring, automated patching, and intelligent alerting, distinguished by its unique integrated NOC services option.connectwise.comconnectwise.comconnectwise.com
9.2
Market Credibility & Trust SignalsLooked for: We assess the vendor's industry standing, awards, user base size, and longevity in the market.ConnectWise is a dominant market leader with decades of experience, recently recognized as a 'Preferred Vendor' for RMM in the 2024 Channel Futures MSP 501 awards.techradar.comtechradar.com
8.7
Usability & Customer ExperienceLooked for: We analyze the user interface design, ease of navigation, and the quality of technical support and onboarding.The Asio platform's unified dashboard is widely praised for its modern design and ease of use, though users frequently report frustration with support responsiveness.techradar.comreddit.comreddit.com
8.2
Value, Pricing & TransparencyLooked for: We examine pricing models, transparency of costs, contract terms, and overall return on investment.Pricing is not publicly listed and requires a custom quote, with users reporting costs around $2-$4 per endpoint and strict contract renewal terms.connectwise.comberingmckinley.comreddit.com
9.3
Security, Compliance & Data ProtectionLooked for: We assess the breadth of third-party integrations, API quality, and the unification of tools within the vendor's platform.The Asio platform offers a massive, unified ecosystem with seamless integrations for PSA, remote access, and third-party tools, serving as a central hub for MSP operations.marketplace.connectwise.comconnectwise.comconnectwise.com
9.0
Support, Training & Onboarding Resourcesconnectwise.com

Score adjustments−0.18 points in total

−0.05Strict contract renewal terms often catch users off guard, requiring 60 days' notice to avoid automatic annual renewal.reddit.com · severity 70/100
−0.07Critical vulnerabilities in the integrated ScreenConnect component (CVE-2024-1709) posed significant risks to on-premise users.connectwise.com · severity 65/100
−0.06Numerous user reports cite slow response times and unhelpful resolutions from the technical support team.reddit.com · severity 60/100
Visit ConnectWise RMM ↗ Back to the top of the ranking
8

GoTo Resolve

logmein.com · LogMeIn Resolve RMM Software · scored Dec 2025

GoTo Resolve deploys in 3 seconds, charges extra for mobile.

Best forHelp desks and SMBs wanting remote support and RMM together.

From $23 per month Zero TrustISO 27001SSO
−0.2 vs #1
Visit GoTo Resolve ↗ See the evidence

Unified RMM tool combining remote support, patch management, and Zero Trust security in one agent.

Standout factAgent installation took under three seconds in a TechRadar test.techradar.com
Biggest catchMobile device support costs $20 per agent monthly on top of the base plan.business.com
800,000+Customers serveddatto.com
$23/moStarting pricelogmein.com
<3 secAgent install timetechradar.com

Standout number

<3 secagent install time in TechRadar test

Source: techradar.com

Starting price

$23/mobilled annually; mobile support +$20/agent/mo

Upside

  • Under 3-second agent install
  • Zero Trust signature-key security
  • Conversational MS Teams ticketing

Catch

  • Mobile support costs extra
  • Limited Mac feature parity
  • Free tier connectivity bugs reported
Pick it ifHelp desks and SMBs wanting remote support and RMM together.
Skip it ifMature MSPs needing complex automation chains or deep network monitoring.
PricingFrom $23/mo billed annually; mobile device support costs $20 per agent monthly extra.

Editor's takeGoTo Resolve, sold as LogMeIn Resolve, folds RMM, remote support, and ticketing into one lightweight agent, backed by GoTo's base of nearly 800,000 customers. TechRadar clocked agent installation at under three seconds, and a Zero Trust signature key keeps sensitive commands unreadable even to GoTo. The $23 starting price looks attractive until mobile device support, billed at $20 per agent, gets added.

What is GoTo Resolve's Zero Trust feature?

Sensitive tasks use a signature key stored only in the agent's memory, never on GoTo's servers, so commands stay encrypted end to end, according to vendor support docs.

Does the starter plan include mobile device support?

No. Mobile device viewing and control costs an extra $20 per agent monthly on top of the $23/mo starter plan, per a Business.com review.

The evidence: 6 criteria, 3 penalties (−0.17 points)
8.7
Product Capability & DepthLooked for: We evaluate the breadth of remote monitoring, automation, and support tools available in a single unified platform.GoTo Resolve combines RMM, remote support, and helpdesk ticketing into one agent, featuring patch management, antivirus control, and execution of scripts across Windows, Mac, and Android devices.logmein.comlogmein.comlogmein.com
9.2
Market Credibility & Trust SignalsLooked for: We assess the vendor's industry standing, user base size, and historical reliability in the remote access market.Backed by the established LogMeIn (GoTo) brand with over 20 years of experience, the platform serves a massive global user base and maintains high ratings across major review platforms.datto.comreddit.com
8.9
Usability & Customer ExperienceLooked for: We analyze the ease of deployment, interface intuitiveness, and the quality of the user experience for technicians.The platform is widely praised for its rapid 'zero-touch' deployment and intuitive interface that requires no downloads for end-users, though support responsiveness has received mixed feedback.logmein.comtechradar.combusiness.com
8.5
Value, Pricing & TransparencyLooked for: We examine the pricing structure, transparency of costs, and the value provided relative to competitors.Pricing is publicly available and competitive, starting at ~$23/month, but essential features like mobile device support are sold as extra add-ons.logmein.comlogmein.combusiness.com
8.8
Integrations & Ecosystem StrengthLooked for: We look for the ability to integrate with major PSA, ticketing, and communication platforms used by IT teams.The platform integrates robustly with major tools like MS Teams, Slack, Jira, and ConnectWise, allowing for seamless ticketing and workflow automation.logmein.comgoto.combusiness.com
9.4
Security, Compliance & Data ProtectionLooked for: We evaluate the security architecture, encryption standards, and access control mechanisms used to protect sensitive IT environments.GoTo Resolve features a unique 'Zero Trust' architecture where sensitive tasks require a signature key known only to the agent, ensuring even the vendor cannot access endpoints.logmein.comsupport.logmein.comlogmein.com

Score adjustments−0.17 points in total

−0.08Mac functionality is limited compared to Windows, missing features like reverse screen-share and experiencing reboot/reconnect issues.techrepublic.com · severity 60/100
−0.04Mobile device support is excluded from base plans and requires a significant paid add-on per agent.business.com · severity 50/100
−0.05Users have reported bugs in the free tier where devices erroneously show as 'offline,' forcing upgrades to paid plans to resolve connectivity.reddit.com · severity 45/100
Visit GoTo Resolve ↗ Back to the top of the ranking
9

Kaseya VSA

kaseya.com · Kaseya VSA RMM Software · scored Dec 2025

Kaseya VSA still carries its 2021 ransomware history

Best forMSPs fully invested in the Kaseya IT Complete ecosystem

Quote only RMMransomware detectionAutotask integration
−0.3 vs #1
Visit Kaseya VSA ↗ See the evidence

RMM platform deeply integrated with Autotask PSA and IT Glue, running on a modernized VSA 10 architecture.

Standout factA 2021 supply-chain ransomware attack affected fewer than 60 Kaseya customers and about 1,500 downstream businesseshelpdesk.kaseya.com
Biggest catchContracts typically require a 3-year commitment, and auto-renewal clauses have caused friction for partners trying to cancel.channelpronetwork.com
$2.50-$5.00/endpointReported price rangereddit.com
~1,500 downstreamBusinesses affected by 2021 attackhelpdesk.kaseya.com

In their words

“To date, we are aware of fewer than 60 Kaseya customers... who was directly compromised by this attack... total impact thus far has been to fewer than 1,500 downstream businesses.”

helpdesk.kaseya.com

The thing people get wrong

Kaseya VSA contracts renew month to month like most SaaS tools

Standard agreements often require a 3-year commitment, and auto-renewal clauses have caused friction for partners

Source: channelpronetwork.com

Upside

  • Deep Autotask PSA, IT Glue integration
  • Native ransomware detection, auto-isolation
  • Modern VSA 10 interface

Catch

  • Standard 3-year contract lock-in
  • History of 2021 security breach
  • Support quality called inconsistent
Pick it ifMSPs fully invested in the Kaseya IT Complete ecosystem
Skip it ifBusinesses avoiding long-term contracts or wanting a simple interface
PricingCustom quote, reported around $2.50-$5.00 per endpoint

Editor's takeKaseya's IT Complete strategy ties VSA, Autotask PSA and IT Glue together through the Cooper AI engine, giving MSPs one of the most integrated stacks in the category. VSA 10 also added native ransomware detection that can isolate an infected endpoint automatically. Trust still carries baggage from 2021 though, when a supply-chain ransomware attack hit its on-premises servers, and reviewers separately flag standard 3-year contracts with auto-renewal friction.

Was Kaseya VSA hacked?

Yes, in July 2021. A supply-chain ransomware attack affected fewer than 60 on-premises Kaseya customers and roughly 1,500 downstream businesses. Kaseya later obtained a universal decryptor for victims.

Does Kaseya VSA require a long-term contract?

Typically yes. Standard agreements often run 3 years, and Kaseya updated its auto-renewal policy after partner complaints so renewals now match the original term length.

The evidence: 6 criteria, 3 penalties (−0.20 points)
9.0
Product Capability & DepthLooked for: We evaluate the breadth of RMM features including remote control, patch management, automation, and mobile device management capabilities.Kaseya VSA 10 introduces a modern architecture with native mobile device management (MDM) and ransomware detection, distinct from the legacy VSA 9 framework. It supports automated patching for OS and third-party software, though some users report feature parity gaps between the legacy and new versions during the transition.kaseya.comhelp.vsa10.kaseya.comhelp.vsa10.kaseya.com
8.7
Market Credibility & Trust SignalsLooked for: We assess vendor reputation, security history, market presence, and the company's response to past incidents.Kaseya is a dominant market player but carries the baggage of a major 2021 supply-chain ransomware attack that affected approximately 60 MSPs and 1,500 downstream businesses. The company has since implemented rigorous security measures and obtained a universal decryptor for victims, but trust remains a recovery work-in-progress for some in the community.helpdesk.kaseya.comhipaajournal.com
8.8
Usability & Customer ExperienceLooked for: We analyze the user interface design, ease of navigation, mobile accessibility, and the quality of technical support.VSA 10 offers a significantly modernized, intuitive interface compared to the dated VSA 9, featuring a highly rated mobile app for on-the-go management. However, user reviews frequently cite frustration with support responsiveness and the learning curve associated with the platform's depth.kaseya.comyoutube.comatera.com
7.9
Value, Pricing & TransparencyLooked for: We examine pricing structures, contract terms, transparency, and flexibility for customers.Pricing is quote-based and not publicly transparent, with reports of 3-year contract requirements and auto-renewal clauses that have caused friction with partners. While auto-renewal terms were updated to match the preceding term length, the strict contract enforcement remains a common point of contention.kaseya.comchannelpronetwork.comreddit.com
9.1
Security, Compliance & Data ProtectionLooked for: We evaluate specific security features, compliance tools, and the platform's ability to protect managed endpoints.Post-2021, Kaseya has aggressively enhanced security, offering native ransomware detection that isolates infected endpoints automatically. The platform supports rigorous patch management and includes features like 2FA enforcement and IP allowlisting to secure the management console.kaseya.comhelp.vsa10.kaseya.comthehackernews.com
9.4
Integrations & Ecosystem StrengthLooked for: We look for the depth of integration with PSA, documentation, and other IT management tools.Kaseya's 'IT Complete' strategy delivers exceptional integration between VSA, Autotask PSA, and IT Glue. The 'Cooper' AI engine works across these modules to automate workflows, making it one of the most integrated ecosystems available for MSPs.kaseya.comhelp.vsa10.kaseya.com

Score adjustments−0.20 points in total

−0.09The platform suffered a major supply-chain ransomware attack in 2021 (REvil) which compromised on-premises VSA servers and downstream businesses, a historical event that continues to impact vendor trust.helpdesk.kaseya.com · severity 80/100
−0.05Strict contract terms often require 3-year commitments with auto-renewal clauses that have historically caused significant friction for partners trying to cancel or reduce seat counts.channelpronetwork.com · severity 75/100
−0.06Users frequently report dissatisfaction with support quality, citing slow response times and difficulty reaching knowledgeable technicians for complex issues.atera.com · severity 60/100
Visit Kaseya VSA ↗ Back to the top of the ranking
10

Datto RMM

datto.com · scored Dec 2025

Datto detects ransomware natively, Kaseya billing draws complaints

Best forMSPs already using Autotask PSA and the Kaseya stack

From $3 per user/mo ransomware detectionAutotask integrationbilling complaints
−0.5 vs #1
Visit Datto RMM ↗ See the evidence

Cloud-native RMM with behavioral ransomware detection and best-in-class Autotask PSA integration.

Standout factDatto RMM includes native, behavioral-based ransomware detection that can automatically isolate infected devices.rmm.datto.com
Biggest catchNumerous users report severe billing errors and phantom charges since Kaseya's acquisition, with some describing a 'billing nightmare.'reddit.com
$2.99/moStarting price per endpointinvenioit.com
5-8%Renewal price increasereddit.com

In their words

“Datto RMM Ransomware Detection monitors for the existence of crypto-ransomware on endpoints using proprietary behavioral analysis of files... Once ransomware is detected, Datto RMM can isolate the device.”

rmm.datto.com

What changed

5-8%renewal price increase per contract term

Source: reddit.com

Upside

  • Native behavioral ransomware detection
  • Best-in-class Autotask PSA integration
  • 100% cloud-native architecture

Catch

  • Billing errors reported post-acquisition
  • Renewal price hikes of 5-8%
  • Job processing can run slow
Pick it ifMSPs already using Autotask PSA and the Kaseya stack
Skip it ifTeams avoiding Kaseya or needing flexible short contracts
PricingFrom $2.99/endpoint/mo, 10-endpoint minimum; renewals rise 5-8%

Editor's takeDatto RMM's ransomware detection uses behavioral analysis rather than signature matching, and can automatically isolate an infected device the moment it fires. Its Autotask PSA integration is widely considered best-in-class for building a unified MSP stack. Since Kaseya's acquisition, though, users report a wave of billing errors and phantom charges, some describing prolonged fights to get accounts corrected, plus renewal price increases of 5% to 8%.

How much does Datto RMM cost?

Pricing typically starts around $2.99 per endpoint monthly, with a minimum of 10 endpoints. Users report renewal price increases of 5% to 8% depending on contract length.

Does Datto RMM have billing problems?

Multiple users report significant billing errors and phantom charges since the Kaseya acquisition, including accounts being incorrectly charged for cancelled services.

The evidence: 6 criteria, 3 penalties (−0.20 points)
8.8
Product Capability & DepthLooked for: We evaluate the breadth of monitoring features, automation capabilities, and cross-platform support for diverse IT environments.Datto RMM offers a cloud-native platform with robust scripting, automated patch management for Windows/macOS/Linux, and a specialized 'Web Remote' tool for browser-based access.datto.cominvenioit.comdatto.com
8.2
Market Credibility & Trust SignalsLooked for: We assess the vendor's reputation, stability, and community trust, particularly regarding acquisitions and long-term support.While the Datto brand itself is legendary and highly trusted, the acquisition by Kaseya has introduced significant negative sentiment regarding billing practices and support quality.thetechbag.comreddit.com
8.5
Usability & Customer ExperienceLooked for: We analyze the interface design, ease of navigation, and the quality of the user experience during daily operations.The platform offers a modern, intuitive UI with dashboards and widgets, though the ongoing transition from the Legacy UI to the New UI has caused some friction and feature parity concerns.datto.comdatto.comrmm.datto.com
7.8
Value, Pricing & TransparencyLooked for: We examine pricing structures, public transparency, and the fairness of contract terms relative to market standards.Pricing is quote-based and generally competitive per endpoint, but the vendor faces severe criticism for opaque billing, difficult cancellations, and unexpected price increases.datto.cominvenioit.comreddit.com
9.1
Security & Ransomware ProtectionLooked for: We evaluate native security features, specifically focusing on ransomware detection and remediation capabilities.Datto RMM distinguishes itself with a native, behavioral-based ransomware detection engine that can automatically isolate infected devices, a feature not standard in all RMMs.datto.comrmm.datto.comdatto.com
9.3
Integrations & Ecosystem StrengthLooked for: We look for the depth of integration with PSA tools, documentation platforms, and the broader MSP software ecosystem.The integration with Autotask PSA is widely considered best-in-class, offering seamless ticket synchronization and workflow automation that is superior to loose third-party connections.datto.comnexalab.ioreddit.com

Score adjustments−0.20 points in total

−0.06Numerous documented reports of severe billing errors, phantom charges, and difficulty cancelling contracts following the Kaseya acquisition.reddit.com · severity 85/100
−0.08Users report that job processing and script execution can be slow, with agents sometimes taking significant time to pick up queued tasks.reddit.com · severity 60/100
−0.06The Web Remote feature has been reported as unstable or laggy by some partners, affecting the ability to provide rapid support.reddit.com · severity 55/100
Visit Datto RMM ↗ Back to the top of the ranking
02

Side by side

10 features across 10 products. Green is yes, red is no, grey is not published.

FeatureIntel EMAN-ableNinjaOneCrowdStrike FalconLevelAteraConnectWise RMMGoTo ResolveKaseya VSADatto RMM
Has Mobile App ✗ ✓ ✓ ✓ ✗ ✗ ✓ ✓ ✓ ✓
Has Free Plan ✓ ✗ ✗ ✗ ✓ ✗ ✗ ✗ ✗ ✗
Has Free Trial — ✓ ✓ Contact for trial ✓ ✓ Contact for trial Contact for trial Contact for trial Contact for trial
Integrates With Zapier ✗ ✗ ✓ ✗ ✗ ✓ ✓ ✗ ✗ ✗
Has Public API Enterprise API only ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Live Chat Support ✗ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Email/Ticket only
SOC 2 or ISO Certified — ✓ ✓ Both — — ✓ ✓ ✓ ✓
Popular Integrations Custom integrations only Microsoft 365, Google Workspace, Salesforce Slack, Microsoft 365, Google Workspace AWS, Google Cloud, Microsoft Azure Custom integrations only Slack, Microsoft 365, Google Workspace Slack, Salesforce, Microsoft 365 Slack, Microsoft 365, Google Workspace Microsoft 365, Google Workspace, Salesforce ConnectWise, Autotask, Microsoft 365
Supports SSO ✗ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Starting Price Free Contact for pricing Contact for pricing $185 per year Free tier Flexible pricing $2 per month $23 per month Contact for pricing $3 per user/mo
03

How we chose

Four fixed criteria for every product, plus two chosen for Remote Monitoring & Management (RMM) Tools for Staffing Agencies, weighted and reduced by documented penalties.

Full methodology
Criteria set for this categoryProduct Capability & Depth, Market Credibility & Trust Signals, Usability & Customer Experience, Value, Pricing & Transparency, Security, Compliance & Data Protection, Integrations & Ecosystem Strength
Evidence, then a scoreDocumentation, pricing pages, security pages and third-party reviews. Each criterion records what was found and links its sources.
Penalties, then a rankDocumented problems pull the score down with their evidence attached. Rank follows the score. Sponsored rows, where present, are labelled.
iVendors cannot buy a position. Every score rests on published evidence, documented problems pull it down, and a 9.1 here is not a 9.1 in another category.
Albert Richer
Albert RicherFounder · Memphis, TN

Sets the criteria and reviews the evidence before a ranking publishes. Email him if something here looks wrong.

04

Questions people ask

Does Intel EMA cost anything?

The software itself is license-free for organizations with Intel vPro hardware. Costs come from self-hosting the server infrastructure, not from Intel licensing fees.

Can Intel EMA fix a computer that won't turn on?

Yes, on vPro hardware. It can remotely power on a device, access the BIOS, or reimage it even when the operating system is unresponsive or the device is off, using hardware-level access below the OS.

What is the difference between N-sight and N-central?

N-sight is built for smaller MSPs wanting a bundled, simpler tool. N-central is designed for MSPs that need to scale with deeper customization, according to N-able's own product pages.

How do you cancel an N-able subscription?

N-able requires 30 days' written notice for cancellation, effective the first day of the following month. Missing that window can trigger auto-renewal, per N-able's documentation.

Is NinjaOne FedRAMP authorized?

Yes, at the Moderate level, alongside SOC 2 Type 2 and ISO 27001 certification, per its Trust Center.

Does NinjaOne have a minimum device requirement?

Users report a minimum around 50 endpoints to start a contract, which can exclude smaller MSPs.

What happened in the CrowdStrike July 2024 outage?

A faulty content update crashed approximately 8.5 million Windows devices globally, disrupting airlines, healthcare and other sectors and canceling over 5,000 flights.

How much does CrowdStrike Falcon for IT cost?

Falcon Enterprise pricing starts around $184.99 per device annually, with modular add-ons like Falcon for IT increasing costs further.

How is the best Remote Monitoring & Management (RMM) Tools for Staffing Agencies decided?

Every product is scored on six criteria for this category, with cited evidence and documented penalties. Rank follows the overall score. Vendors cannot pay for a position.

How often is this ranking updated?

Products are re-scored when pricing, features or evidence change. This ranking was last updated August 14, 2026.

05

More in RMM & Endpoint Management Tools

3 related rankings.

All of RMM & Endpoint Management
Remote Monitoring & Management (RMM) Tools for Contractors9 productsRemote Monitoring & Management (RMM) Tools for Private Equity Firms8 productsRemote Monitoring & Management (RMM) Tools for SaaS Companies11 products
Research

Support centers face 40% annual turnover—more than double the 16% industry average

May 21, 2026

Organizations only recover 57% of data after ransomware attacks hit 41% of systems

May 4, 2026

Only 3% of all published vulnerabilities frequently result in impactful exposure

Apr 22, 2026