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ServiceChannel
servicechannel.com · ServiceChannel Facilities Management · scored Dec 2025ServiceChannel's 70,000-contractor network cost Fortive $1.2 billion.
Best forMulti-location facility and procurement teams sourcing maintenance across many sites.
Quote only
SOC 2enterpriseno free plan
Top score
9.3Product9.6Market8.3Usability8.5Value9.5Contractor9.0Analytics
Enterprise facilities management platform pairing work order automation with a 70,000+ contractor marketplace.
Standout factFortive acquired ServiceChannel for approximately $1.2 billion in 2021.investors.fortive.com
Biggest catchService providers pay a 1.5% invoice fee, capped at $4, plus a 5% commission on new customers.servicechannel.atlassian.net
70,000+Vetted contractor networkinvestors.fortive.com
$1.2BAcquisition priceinvestors.fortive.com
330,000+Locations servedgetapp.com
True monthly cost
Provider fees per invoice
Standard invoice fee1.5% (capped at $4)
New customer commission5%
TotalCharged to service providers
ServiceChannel provider terms
Upside
- 70,000+ vetted providers
- Real-time budget forecasting
- Automated compliance verification
Catch
- Mobile app hard for some techs
- Provider transaction fees apply
- Desktop interface feels outdated
Pick it ifMulti-location facility and procurement teams sourcing maintenance across many sites.
Skip it ifIndependent HVAC contractors or single-location businesses without external contractor networks.
PricingCustom quote for operators, providers pay 1.5% per invoice
Editor's takeServiceChannel fits multi-site operators who need to source and manage outside contractors at scale. The 70,000-provider marketplace and Fortive backing give it enterprise-grade credibility. Field technicians and service providers should expect an aging interface and invoice fees built into the business model.
Who owns ServiceChannel?
Fortive Corporation acquired ServiceChannel for approximately $1.2 billion in 2021, adding it to a portfolio serving multi-site facility operators.
Does ServiceChannel charge service providers fees?
Yes. Providers pay a 1.5% fee on approved invoices, capped at $4, plus a 5% commission on new customers acquired through the platform.
The evidence: 6 criteria, 3 penalties (−0.15 points)
9.3
Product Capability & DepthLooked for: We evaluate the breadth of facilities management features, including work order automation, asset lifecycle tracking, and preventive maintenance capabilities.ServiceChannel provides a comprehensive platform combining work order management with a massive contractor marketplace, recently adding advanced tools for asset validation and budget tracking.servicechannel.comservicechannel.comservicechannel.com
9.6
Market Credibility & Trust SignalsLooked for: We assess the vendor's market standing, financial stability, user base size, and corporate backing.ServiceChannel is a dominant market leader, acquired by Fortive for $1.2 billion, and serves over 500 global enterprise brands across 330,000 locations.facilitiesnet.cominvestors.fortive.comgetapp.com
8.3
Usability & Customer ExperienceLooked for: We examine user interface design, mobile app functionality for field technicians, and customer support responsiveness.While powerful, the platform faces criticism for an outdated desktop interface and a mobile app that some technicians find difficult to navigate due to small text and complex workflows.servicechannel.comcoastapp.comcoastapp.com
8.5
Value, Pricing & TransparencyLooked for: We analyze pricing models, hidden costs, and the transparency of fees for both operators and service providers.Pricing is quote-based for enterprises, but the platform explicitly charges service providers transaction fees (1.5% per invoice) and commissions for new business.servicechannel.comservicechannel.atlassian.netservicechannel.com
9.5
Contractor Ecosystem & SourcingLooked for: We evaluate the size, quality, and management tools of the integrated service provider network.ServiceChannel offers an industry-leading marketplace with over 70,000 vetted contractors, complete with compliance management and performance scoring.investors.fortive.comservicechannel.com
9.0
Analytics & Strategic InsightsLooked for: We look for advanced reporting, budget tracking, and data-driven decision support tools.The platform features robust analytics including a 'Budget Insights' tool for real-time spend tracking and 'Asset Validation' for accurate TCO data.businesswire.comservicechannel.com
Score adjustments−0.15 points in total
−0.06Field technicians report the mobile app interface has small text and complex navigation, making it difficult for older or less tech-savvy workers to use effectively.coastapp.com · severity 60/100
−0.04Service providers are charged a mandatory 'Software Usage Fee' of 1.5% per invoice (capped at $4), which is a cost passed down to the vendor network.servicechannel.atlassian.net · severity 50/100
−0.05Users have criticized the desktop user interface for feeling outdated and cumbersome compared to modern SaaS standards.coastapp.com · severity 45/100
