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Best Unified Communications as a Service (UCaaS) for SaaS Companies in 2025: Top 6 Analyzed

Albert Richer
Curated by :
Albert Richer
Updated Nov 22, 2025

This page offers a narrow focus — the wider Unified Communications as a Service (UCaaS) overview is here.

Unified Communications as a Service (UCaaS) for SaaS Companies
Albert Richer

Unlocking the Best UCaaS for SaaS Companies: Research-Backed Insights for Smart Choices When it comes to choosing Unified Communications as a Service (UCaaS) solutions for SaaS companies, market research shows that not all platforms deliver equal value. Analysis of customer reviews indicates that brands like RingCentral and Zoom consistently receive high marks for reliability and feature sets, often leading to positive feedback on their user-friendly interfaces and robust performance. Unlocking the Best UCaaS for SaaS Companies: Research-Backed Insights for Smart Choices When it comes to choosing Unified Communications as a Service (UCaaS) solutions for SaaS companies, market research shows that not all platforms deliver equal value.

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1
Expert Score
9.8 / 10
555
90
SEAMLESS INTEGRATION
SCALABILITY CHAMPION
SEAMLESS INTEGRATION
SCALABILITY CHAMPION
ALL-IN-ONE SOLUTION
CLOUD NATIVE
1
Microsoft Teams UCaaS
9.8

Microsoft Teams UCaaS

Microsoft Teams UCaaS
View Website
Free plan available, Enterprise pricing available
SEAMLESS INTEGRATION
SCALABILITY CHAMPION
SEAMLESS INTEGRATION
SCALABILITY CHAMPION
ALL-IN-ONE SOLUTION
CLOUD NATIVE

Why We Love It

Microsoft Teams UCaaS is a powerful tool that addresses the unique communication needs of SaaS companies. It enhances collaboration and productivity by bringing together all forms of communication in one platform. Its integration with other Microsoft services further increases its utility, making it a one-stop solution for SaaS companies. The flexibility and scalability of its pricing options also make it a practical choice for businesses big and small.

Pros

  • Unified communication platform
  • Seamless integration with other Microsoft products
  • Robust security features
  • Flexible and scalable pricing options

Cons

  • Requires high-speed internet connection
  • Learning curve for non-Microsoft users
  • Occasional software updates may disrupt workflow

Free plan available, Enterprise pricing available

Microsoft Teams UCaaS is a comprehensive solution designed for SaaS companies in need of efficient, seamless communication tools. It integrates multiple communication channels - voice, video, chat, and conferencing - into a single cloud-based platform, providing a unified and streamlined communication experience that caters to the agile and cross-functional nature of SaaS businesses.

Pros

  • Unified communication platform
  • Seamless integration with other Microsoft products
  • Robust security features
  • Flexible and scalable pricing options

Cons

  • Requires high-speed internet connection
  • Learning curve for non-Microsoft users
  • Occasional software updates may disrupt workflow
SEAMLESS INTEGRATION
SCALABILITY CHAMPION
SEAMLESS INTEGRATION
SCALABILITY CHAMPION
ALL-IN-ONE SOLUTION
CLOUD NATIVE

Why We Love It

Microsoft Teams UCaaS is a powerful tool that addresses the unique communication needs of SaaS companies. It enhances collaboration and productivity by bringing together all forms of communication in one platform. Its integration with other Microsoft services further increases its utility, making it a one-stop solution for SaaS companies. The flexibility and scalability of its pricing options also make it a practical choice for businesses big and small.

Pros

  • Unified communication platform
  • Seamless integration with other Microsoft products
  • Robust security features
  • Flexible and scalable pricing options

Cons

  • Requires high-speed internet connection
  • Learning curve for non-Microsoft users
  • Occasional software updates may disrupt workflow

Why We Love It

Microsoft Teams UCaaS is a powerful tool that addresses the unique communication needs of SaaS companies. It enhances collaboration and productivity by bringing together all forms of communication in one platform. Its integration with other Microsoft services further increases its utility, making it a one-stop solution for SaaS companies. The flexibility and scalability of its pricing options also make it a practical choice for businesses big and small.

Free plan available, Enterprise pricing available

Microsoft Teams UCaaS is a comprehensive solution designed for SaaS companies in need of efficient, seamless communication tools. It integrates multiple communication channels - voice, video, chat, and conferencing - into a single cloud-based platform, providing a unified and streamlined communication experience that caters to the agile and cross-functional nature of SaaS businesses.

2
Expert Score
9.5 / 10
524
59
ALL-IN-ONE SOLUTION
FLEXIBLE PRICING
2
Genesys UCaaS
9.5

Genesys UCaaS

Genesys UCaaS
View Website
ALL-IN-ONE SOLUTION
FLEXIBLE PRICING

Why We Love It

Genesys UCaaS is a game-changer for SaaS companies. Its ability to consolidate various communication channels into a single, easy-to-use platform eliminates the complexity often associated with managing multiple platforms. It enhances collaboration, promotes operational efficiency, and allows teams to focus on what truly matters – growth and customer satisfaction. Plus, its 24/7 support ensures any issues are quickly addressed.

Pros

  • Unified communication tools
  • Cloud-based solution
  • Real-time and asynchronous communication
  • Easy integration
  • 24/7 support

Cons

  • Lack of transparency in pricing
  • May require change management

Free demo available, custom pricing upon request

Genesys UCaaS is a revolutionary cloud-based solution specifically tailored for SaaS companies that need to unify their communication channels. It consolidates real-time and asynchronous communication tools such as email, text messaging, voice and web, making it easier for SaaS businesses to collaborate, communicate, and streamline operations.

Pros

  • Unified communication tools
  • Cloud-based solution
  • Real-time and asynchronous communication
  • Easy integration
  • 24/7 support

Cons

  • Lack of transparency in pricing
  • May require change management
ALL-IN-ONE SOLUTION
FLEXIBLE PRICING

Why We Love It

Genesys UCaaS is a game-changer for SaaS companies. Its ability to consolidate various communication channels into a single, easy-to-use platform eliminates the complexity often associated with managing multiple platforms. It enhances collaboration, promotes operational efficiency, and allows teams to focus on what truly matters – growth and customer satisfaction. Plus, its 24/7 support ensures any issues are quickly addressed.

Pros

  • Unified communication tools
  • Cloud-based solution
  • Real-time and asynchronous communication
  • Easy integration
  • 24/7 support

Cons

  • Lack of transparency in pricing
  • May require change management

Why We Love It

Genesys UCaaS is a game-changer for SaaS companies. Its ability to consolidate various communication channels into a single, easy-to-use platform eliminates the complexity often associated with managing multiple platforms. It enhances collaboration, promotes operational efficiency, and allows teams to focus on what truly matters – growth and customer satisfaction. Plus, its 24/7 support ensures any issues are quickly addressed.

Free demo available, custom pricing upon request

Genesys UCaaS is a revolutionary cloud-based solution specifically tailored for SaaS companies that need to unify their communication channels. It consolidates real-time and asynchronous communication tools such as email, text messaging, voice and web, making it easier for SaaS businesses to collaborate, communicate, and streamline operations.

3
Expert Score
9.2 / 10
530
103
CLOUD NATIVE
TOP SECURITY FEATURES
3
Stratosphere UCaaS Cloud Phone System
9.2

Stratosphere UCaaS Cloud Phone System

Stratosphere UCaaS Cloud Phone System
View Website
Custom enterprise pricing available
CLOUD NATIVE
TOP SECURITY FEATURES

Why We Love It

Stratosphere's UCaaS solution perfectly fits the needs of SaaS companies with its extensive and integrated communication features. Its cloud-based nature allows for seamless communication and collaboration, irrespective of location, which is critical for remote teams often found in SaaS organizations. The solution is highly scalable, supporting companies as they grow and their communication needs increase. Its commitment to customer support with a 24/7 helpline is also highly appreciated in the industry.

Pros

  • Unified communication features
  • Cloud-based system
  • Tailored for SaaS companies
  • High scalability
  • 24/7 support

Cons

  • Pricing is not transparent
  • May require technical knowledge for setup
  • Dependent on internet connectivity

Custom enterprise pricing available

Stratosphere's UCaaS Cloud Phone System is a comprehensive solution designed specifically for SaaS companies. It integrates various collaboration and communication tools in one cloud-based system, enabling efficient and seamless internal and external communication. Its robust features cater to the needs of SaaS companies by supporting high-volume communication, team collaboration, and customer interaction.

Pros

  • Unified communication features
  • Cloud-based system
  • Tailored for SaaS companies
  • High scalability
  • 24/7 support

Cons

  • Pricing is not transparent
  • May require technical knowledge for setup
  • Dependent on internet connectivity
CLOUD NATIVE
TOP SECURITY FEATURES

Why We Love It

Stratosphere's UCaaS solution perfectly fits the needs of SaaS companies with its extensive and integrated communication features. Its cloud-based nature allows for seamless communication and collaboration, irrespective of location, which is critical for remote teams often found in SaaS organizations. The solution is highly scalable, supporting companies as they grow and their communication needs increase. Its commitment to customer support with a 24/7 helpline is also highly appreciated in the industry.

Pros

  • Unified communication features
  • Cloud-based system
  • Tailored for SaaS companies
  • High scalability
  • 24/7 support

Cons

  • Pricing is not transparent
  • May require technical knowledge for setup
  • Dependent on internet connectivity

Why We Love It

Stratosphere's UCaaS solution perfectly fits the needs of SaaS companies with its extensive and integrated communication features. Its cloud-based nature allows for seamless communication and collaboration, irrespective of location, which is critical for remote teams often found in SaaS organizations. The solution is highly scalable, supporting companies as they grow and their communication needs increase. Its commitment to customer support with a 24/7 helpline is also highly appreciated in the industry.

Custom enterprise pricing available

Stratosphere's UCaaS Cloud Phone System is a comprehensive solution designed specifically for SaaS companies. It integrates various collaboration and communication tools in one cloud-based system, enabling efficient and seamless internal and external communication. Its robust features cater to the needs of SaaS companies by supporting high-volume communication, team collaboration, and customer interaction.

4
Expert Score
8.8 / 10
491
137
24/7 SUPPORT
REAL-TIME COMMUNICATION
4
8x8 UCaaS Solution
8.8

8x8 UCaaS Solution

8x8 UCaaS Solution
View Website
Enterprise pricing available
24/7 SUPPORT
REAL-TIME COMMUNICATION

Why We Love It

The 8x8 UCaaS Solution is a godsend for SaaS companies. It centralizes all business communication into one platform, eliminating the need for multiple software and improving efficiency. Its cloud-based nature allows for scalability, crucial for growing SaaS companies. Furthermore, it's tailored to the specific needs of SaaS companies, providing a customized solution that addresses the unique challenges of the industry.

Pros

  • All-in-one communication platform
  • Cloud-based scalability
  • Robust integration capabilities
  • 24/7 customer support
  • Tailored for SaaS companies

Cons

  • Requires stable internet connection
  • Initial setup may need IT expertise
  • Pricing may be higher for smaller businesses

Enterprise pricing available

8x8 UCaaS Solution is a cloud-based unified communications system specifically built for SaaS companies. It integrates all vital business communication functions, thereby addressing the need for seamless collaboration and efficient workflow management. The platform's cloud nature allows for easy scalability, making it perfect for growing SaaS businesses.

Pros

  • All-in-one communication platform
  • Cloud-based scalability
  • Robust integration capabilities
  • 24/7 customer support
  • Tailored for SaaS companies

Cons

  • Requires stable internet connection
  • Initial setup may need IT expertise
  • Pricing may be higher for smaller businesses
24/7 SUPPORT
REAL-TIME COMMUNICATION

Why We Love It

The 8x8 UCaaS Solution is a godsend for SaaS companies. It centralizes all business communication into one platform, eliminating the need for multiple software and improving efficiency. Its cloud-based nature allows for scalability, crucial for growing SaaS companies. Furthermore, it's tailored to the specific needs of SaaS companies, providing a customized solution that addresses the unique challenges of the industry.

Pros

  • All-in-one communication platform
  • Cloud-based scalability
  • Robust integration capabilities
  • 24/7 customer support
  • Tailored for SaaS companies

Cons

  • Requires stable internet connection
  • Initial setup may need IT expertise
  • Pricing may be higher for smaller businesses

Why We Love It

The 8x8 UCaaS Solution is a godsend for SaaS companies. It centralizes all business communication into one platform, eliminating the need for multiple software and improving efficiency. Its cloud-based nature allows for scalability, crucial for growing SaaS companies. Furthermore, it's tailored to the specific needs of SaaS companies, providing a customized solution that addresses the unique challenges of the industry.

Enterprise pricing available

8x8 UCaaS Solution is a cloud-based unified communications system specifically built for SaaS companies. It integrates all vital business communication functions, thereby addressing the need for seamless collaboration and efficient workflow management. The platform's cloud nature allows for easy scalability, making it perfect for growing SaaS businesses.

5
Expert Score
8.6 / 10
417
120
5
Meriplex UCaaS Solutions
8.6

Meriplex UCaaS Solutions

Meriplex UCaaS Solutions
View Website
Enterprise pricing available

Why We Love It

Meriplex UCaaS Solution is a favorite among SaaS companies due to its comprehensive suite of communication and collaboration tools. It integrates voice, video, messaging, and collaboration tools into one platform, saving time and eliminating the need for multiple standalone applications. This unified approach improves efficiency, promotes seamless communication, and supports the fast-paced, collaborative nature of SaaS companies. Its scalability also allows it to grow with your business, making it a future-proof solution.

Pros

  • Integrated communication platform
  • Enhanced collaboration tools
  • 24/7 support
  • Highly scalable

Cons

  • Complex setup
  • May be overkill for smaller businesses
  • Requires reliable internet connection

Enterprise pricing available

Meriplex UCaaS Solutions provide a unified platform specifically designed for SaaS companies, integrating all necessary communication and collaboration tools into a single interface. It not only enhances team collaboration but also promotes seamless communication with clients, meeting the industry's need for efficient and reliable connectivity.

Pros

  • Integrated communication platform
  • Enhanced collaboration tools
  • 24/7 support
  • Highly scalable

Cons

  • Complex setup
  • May be overkill for smaller businesses
  • Requires reliable internet connection

Why We Love It

Meriplex UCaaS Solution is a favorite among SaaS companies due to its comprehensive suite of communication and collaboration tools. It integrates voice, video, messaging, and collaboration tools into one platform, saving time and eliminating the need for multiple standalone applications. This unified approach improves efficiency, promotes seamless communication, and supports the fast-paced, collaborative nature of SaaS companies. Its scalability also allows it to grow with your business, making it a future-proof solution.

Pros

  • Integrated communication platform
  • Enhanced collaboration tools
  • 24/7 support
  • Highly scalable

Cons

  • Complex setup
  • May be overkill for smaller businesses
  • Requires reliable internet connection

Why We Love It

Meriplex UCaaS Solution is a favorite among SaaS companies due to its comprehensive suite of communication and collaboration tools. It integrates voice, video, messaging, and collaboration tools into one platform, saving time and eliminating the need for multiple standalone applications. This unified approach improves efficiency, promotes seamless communication, and supports the fast-paced, collaborative nature of SaaS companies. Its scalability also allows it to grow with your business, making it a future-proof solution.

Enterprise pricing available

Meriplex UCaaS Solutions provide a unified platform specifically designed for SaaS companies, integrating all necessary communication and collaboration tools into a single interface. It not only enhances team collaboration but also promotes seamless communication with clients, meeting the industry's need for efficient and reliable connectivity.

6
Expert Score
7.7 / 10
553
144
6
Variphy UCaaS Solution
7.7

Variphy UCaaS Solution

Variphy UCaaS Solution
View Website
Enterprise pricing available

Why We Love It

Variphy UCaaS stands out in the SaaS industry due to its comprehensive and unified approach to business communications. It addresses SaaS companies' unique needs with its direct integration with Variphy, facilitating seamless communication processes. Its cloud-based nature allows companies to scale their communication needs, making it a future-proof solution that adapts to the growing demands of an enterprise.

Pros

  • Comprehensive communication suite
  • Cloud-based platform
  • Direct integration with Variphy
  • Scalable solution
  • 24/7 support

Cons

  • Pricing information not readily available
  • May require technical know-how to operate

Enterprise pricing available

Variphy UCaaS is a robust cloud-based platform that caters specifically to SaaS companies. It seamlessly unifies communication technologies such as voice calls, conferencing, and instant messaging, making it an ideal solution for businesses looking to streamline their communication processes.

Pros

  • Comprehensive communication suite
  • Cloud-based platform
  • Direct integration with Variphy
  • Scalable solution
  • 24/7 support

Cons

  • Pricing information not readily available
  • May require technical know-how to operate

Why We Love It

Variphy UCaaS stands out in the SaaS industry due to its comprehensive and unified approach to business communications. It addresses SaaS companies' unique needs with its direct integration with Variphy, facilitating seamless communication processes. Its cloud-based nature allows companies to scale their communication needs, making it a future-proof solution that adapts to the growing demands of an enterprise.

Pros

  • Comprehensive communication suite
  • Cloud-based platform
  • Direct integration with Variphy
  • Scalable solution
  • 24/7 support

Cons

  • Pricing information not readily available
  • May require technical know-how to operate

Why We Love It

Variphy UCaaS stands out in the SaaS industry due to its comprehensive and unified approach to business communications. It addresses SaaS companies' unique needs with its direct integration with Variphy, facilitating seamless communication processes. Its cloud-based nature allows companies to scale their communication needs, making it a future-proof solution that adapts to the growing demands of an enterprise.

Enterprise pricing available

Variphy UCaaS is a robust cloud-based platform that caters specifically to SaaS companies. It seamlessly unifies communication technologies such as voice calls, conferencing, and instant messaging, making it an ideal solution for businesses looking to streamline their communication processes.

Product Comparison

Product Has Mobile App Has Free Plan Has Free Trial Integrates With Zapier Has Public API Live Chat Support SOC 2 or ISO Certified Popular Integrations Supports SSO Starting Price
18x8 UCaaS Solution
 Yes No Yes - 30 days Yes Yes Yes Both Microsoft 365, Google Workspace, Salesforce, Slack Yes $12/user/month
2Meriplex UCaaS Solutions
 Yes No Contact for trial No Enterprise API only Yes ISO 27001 Microsoft 365, Cisco, Zoom Yes Contact for pricing
3Variphy UCaaS Solution
 No No Contact for trial No Enterprise API only Email/Ticket only Not specified Variphy, Cisco, Microsoft Teams No Contact for pricing
4Genesys UCaaS
 Yes No Contact for trial Yes Yes Yes SOC 2 Salesforce, Microsoft 365, Google Workspace, Zendesk Yes Contact for pricing
5Microsoft Teams UCaaS
 Yes Yes Yes - 30 days Yes Yes Yes Both Slack, Salesforce, Google Workspace, Microsoft 365, HubSpot Yes $5/user/month
6Stratosphere UCaaS Cloud Phone System
 Yes No Contact for trial No Enterprise API only Email/Ticket only Not specified Custom integrations only Enterprise plans only Contact for pricing
1

8x8 UCaaS Solution

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 30 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Both
Popular Integrations
Microsoft 365, Google Workspace, Salesforce, Slack
Supports SSO
Yes
Starting Price
$12/user/month
2

Meriplex UCaaS Solutions

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
No
Has Public API
Enterprise API only
Live Chat Support
Yes
SOC 2 or ISO Certified
ISO 27001
Popular Integrations
Microsoft 365, Cisco, Zoom
Supports SSO
Yes
Starting Price
Contact for pricing
3

Variphy UCaaS Solution

Has Mobile App
No
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
No
Has Public API
Enterprise API only
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Variphy, Cisco, Microsoft Teams
Supports SSO
No
Starting Price
Contact for pricing
4

Genesys UCaaS

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Salesforce, Microsoft 365, Google Workspace, Zendesk
Supports SSO
Yes
Starting Price
Contact for pricing
5

Microsoft Teams UCaaS

Has Mobile App
Yes
Has Free Plan
Yes
Has Free Trial
Yes - 30 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Both
Popular Integrations
Slack, Salesforce, Google Workspace, Microsoft 365, HubSpot
Supports SSO
Yes
Starting Price
$5/user/month
6

Stratosphere UCaaS Cloud Phone System

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
No
Has Public API
Enterprise API only
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Custom integrations only
Supports SSO
Enterprise plans only
Starting Price
Contact for pricing

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How We Rank Products

How We Evaluate Products

Our Evaluation Process

The 'How We Choose' section for UCaaS products aimed at SaaS companies is built on a comprehensive evaluation of key factors such as specifications, features, customer reviews, ratings, and overall value. Special considerations in this category include integration capabilities with existing software, scalability, user interface design, and customer support quality, all of which are critical for SaaS companies looking to enhance communication and collaboration. Rankings were determined by analyzing detailed product specifications, evaluating customer feedback from various sources, and reviewing aggregated ratings to establish a price-to-value ratio that reflects the unique needs of SaaS businesses. This research methodology ensures an objective comparison that guides users in making informed decisions regarding their unified communications solutions.

As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.

Frequently Asked Questions About Unified Communications as a Service (UCaaS) for SaaS Companies

What makes a unified communications as a service (ucaas) for saas companies the "best"?

We evaluate products based on quality, performance, value for money, user reviews, durability, and ease of use. Our rankings are updated regularly to reflect the latest market offerings and user feedback.

How often do you update your unified communications as a service (ucaas) for saas companies recommendations?

Our team continuously monitors the market for new products and updates our recommendations quarterly. We also adjust rankings based on user feedback and new testing results.

Do you test all the products you recommend?

Yes, whenever possible, we physically test products in our labs. For products we can't test directly, we rely on verified user reviews, expert opinions, and detailed specifications to make informed recommendations.

What if I'm looking for a specific type of unified communications as a service (ucaas) for saas companies?

Our top 10 list covers the most popular and highly-rated options. If you have specific requirements, check our detailed product descriptions and pros/cons to find the best match for your needs.

×

Score Breakdown

0.0 / 10
Excellent

What This Award Means