Navigating the UCaaS Landscape: Insights for Recruitment Agencies from Market Analysis In exploring the best Unified Communications as a Service (UCaaS) solutions for recruitment agencies, market research indicates that features like video conferencing quality and integration capabilities are top priorities for users. For instance, studies suggest that platforms like Zoom and RingCentral frequently receive positive ratings for their seamless video functionalities, with customers often highlighting the crisp audio and user-friendly interfaces. However, while some platforms boast extensive feature sets, data indicates that simplicity and reliability are often more valued—many consumers suggest that overly complex systems can lead to confusion and inefficiency. A comparative analysis of pricing shows that options range from around $15 to $50 per user per month, depending on the features included. For instance, 8x8 is commonly featured in expert roundups for its competitive pricing and robust features tailored for small to medium-sized agencies. Meanwhile, customer feedback trends indicate that brands like Microsoft Teams are often associated with organizations that prioritize integration with existing software, particularly Office 365.Navigating the UCaaS Landscape: Insights for Recruitment Agencies from Market Analysis In exploring the best Unified Communications as a Service (UCaaS) solutions for recruitment agencies, market research indicates that features like video conferencing quality and integration capabilities are top priorities for users.Navigating the UCaaS Landscape: Insights for Recruitment Agencies from Market Analysis In exploring the best Unified Communications as a Service (UCaaS) solutions for recruitment agencies, market research indicates that features like video conferencing quality and integration capabilities are top priorities for users. For instance, studies suggest that platforms like Zoom and RingCentral frequently receive positive ratings for their seamless video functionalities, with customers often highlighting the crisp audio and user-friendly interfaces. However, while some platforms boast extensive feature sets, data indicates that simplicity and reliability are often more valued—many consumers suggest that overly complex systems can lead to confusion and inefficiency. A comparative analysis of pricing shows that options range from around $15 to $50 per user per month, depending on the features included. For instance, 8x8 is commonly featured in expert roundups for its competitive pricing and robust features tailored for small to medium-sized agencies. Meanwhile, customer feedback trends indicate that brands like Microsoft Teams are often associated with organizations that prioritize integration with existing software, particularly Office 365. Interestingly, a lighthearted observation from user reviews notes that those using video tools often feel like they’ve entered a new dimension—though whether it’s the “Zoom fatigue” or the joy of seeing colleagues in pajamas remains debatable! Ultimately, research suggests that recruitment agencies should focus on user experience, integration potential, and reliable customer support when selecting a UCaaS provider. After all, if your communication tool isn’t helping you connect with top talent, what’s the point?
CBTS UCaaS is a cloud-based unified communications solution, tailor-made for recruitment agencies. It consolidates chat, calling, file sharing, and video conferencing tools into one platform, enabling recruiters to streamline their communication processes, effectively connect with candidates, and speed up hiring processes.
CBTS UCaaS is a cloud-based unified communications solution, tailor-made for recruitment agencies. It consolidates chat, calling, file sharing, and video conferencing tools into one platform, enabling recruiters to streamline their communication processes, effectively connect with candidates, and speed up hiring processes.
STREAMLINED HIRING
CANDIDATE ENGAGEMENT
Best for teams that are
Mid-to-large enterprises in retail, healthcare, or government needing managed Cisco/Microsoft
Companies requiring a consultative approach with custom engineering and implementation
Skip if
Small businesses looking for a quick, self-service 'plug and play' commodity solution
Organizations seeking a low-cost, unmanaged VoIP provider
Expert Take
Our analysis shows CBTS stands out not just as a software vendor, but as a high-touch Managed Service Provider that bridges the gap between complex enterprise needs and leading platforms like Cisco Webex and Microsoft Teams. Research indicates their 'Universal SIP Toolkit' is a significant differentiator, allowing organizations to integrate disparate carriers and platforms into a single, resilient dial plan. Based on documented compliance features, they are particularly well-suited for regulated industries like healthcare and finance that require strict HIPAA and PCI adherence.
Pros
Cisco Gold & Microsoft Solutions Partner
Universal SIP Toolkit integrates platforms
HIPAA & PCI-DSS compliant solutions
24x7x365 fully managed support model
Frost & Sullivan Top Quadrant Leader
Cons
No transparent public pricing listed
Low volume of verified user reviews
Relies on third-party platforms (Cisco/MS)
Mixed employee feedback on outsourcing
Parent company reliability complaints
This score is backed by structured Google research and verified sources.
Overall Score
9.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Unified Communications as a Service (UCaaS) for Recruitment Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We look for a comprehensive unified communications suite that integrates voice, video, and messaging across multiple platforms with advanced features.
What We Found
CBTS offers a multi-platform UCaaS portfolio leveraging Cisco Webex Calling and Microsoft Teams Voice, enhanced by their proprietary Universal SIP Toolkit. Features include AI-driven IVR, spam protection, and seamless integrations with contact center solutions like Genesys and Five9.
Score Rationale
The score reflects the robust multi-platform support and proprietary SIP toolkit, though it relies heavily on underlying partner technologies (Cisco/Microsoft) rather than a purely proprietary stack.
Supporting Evidence
AI integration automates routine tasks like call routing and transcription. AI can automate routine tasks like call routing and transcription, reducing the need for manual intervention and boosting efficiency.
— cbts.com
The Universal SIP Toolkit provides seamless integrations with Webex, Microsoft Teams, Genesys, and Twilio. Seamless integrations with Webex Calling, Microsoft Teams, Genesys, Twilio... Advanced features: AI-driven IVR, spam protection, caller ID management
— youtube.com
CBTS delivers a multiplatform UCaaS portfolio including Cisco Webex Calling and Microsoft Teams Voice. CBTS is poised for growth due to their commitment to their multiplatform UCaaS portfolio including Cisco Webex Calling and Microsoft Teams Voice.
— cbts.com
Documented in official product documentation, CBTS UCaaS consolidates chat, calling, file sharing, and video conferencing into one platform.
— cbts.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for industry awards, top-tier partner certifications, and recognition from major analyst firms.
What We Found
CBTS has been named a top quadrant company in the Frost Radar Report for North American UCaaS for three consecutive years. They hold elite certifications, including Cisco Gold Partner and Microsoft Solutions Partner designations across multiple competencies.
Score Rationale
The score is high due to the trifecta of Frost & Sullivan leadership recognition, Cisco Gold status, and Microsoft Solutions Partner status, establishing immense enterprise credibility.
Supporting Evidence
CBTS holds Microsoft Solutions Partner designations for Modern Work, Digital & App Innovation, Security, and Infrastructure. CBTS... announces it has received the following five Microsoft Solution Partner Program designations
— cbts.com
CBTS is a Cisco Gold Partner with master specializations in Collaboration, Data Center, Hybrid Cloud, and Security. Cisco Gold Partner with master specializations in: Collaboration. Data center. Hybrid cloud. Security.
— cbts.com
Frost & Sullivan selected CBTS as a top quadrant company in hosted IP telephony and UCaaS for the North American Market for three years in a row. This year marks the third year in a row that CBTS has topped the Frost Radar Report.
— cbts.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We look for evidence of ease of use, managed service benefits, and positive user feedback regarding implementation and support.
What We Found
As a managed service provider, CBTS handles the technical burden, with clients reporting that the solution is 'easy to manage' and 'doesn't break.' However, public user review volume on third-party sites like G2 is lower than pure SaaS competitors.
Score Rationale
The score acknowledges the high-touch managed service model which improves experience, balanced against a lack of widespread public user reviews compared to direct competitors.
Supporting Evidence
CBTS manages migration and provides testing and remediation support to ensure minimal downtime. CBTS ensured minimal downtime during the transition and currently provides testing and remediation support.
— cbts.com
Clients report the solution is user-friendly and allows them to offload IT infrastructure management. The CBTS solution is easy to manage, user-friendly, and doesn't break. And a CBTS resource is always available to mitigate any issues that do come up
— cloudtango.net
The platform's usability is enhanced by its streamlined communication tools, as outlined in product documentation.
— cbts.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear pricing models, cost-saving claims, and transparency in billing structures.
What We Found
CBTS operates on an OpEx model with claims of 50-70% savings over legacy systems. While they do not publish a public price list (typical for enterprise MSPs), they position their 'CXsync' contact center solution as significantly cheaper than major competitors.
Score Rationale
The score is anchored by strong value propositions (OpEx model, significant savings) but limited by the lack of transparent, publicly available pricing tiers.
Supporting Evidence
The solution utilizes an OpEx model where a fixed amount is spent per user, avoiding large upfront capital investments. UCaaS functions as an OpEx model, meaning a fixed amount is spent per user.
— cbts.com
CBTS CXsync is positioned at a price point 50-60% lower than industry-leading platforms like Five9 or Webex Contact Center. contact center kind of 85% of all the features you'd expect but a price point like 50 to 60%.
— youtube.com
Businesses have reported saving between 50-70% on communications after switching to the cloud with CBTS. Many businesses have reported saving between 50-70% on communications after switching to the cloud.
— cbts.com
Pricing requires custom quotes, limiting upfront cost visibility, as noted on the official website.
— cbts.com
8.8
Category 5: Managed Services & Support Ecosystem
What We Looked For
We look for comprehensive support models, managed migration services, and ongoing technical assistance.
What We Found
CBTS differentiates itself as a Managed Service Provider (MSP) rather than just a software vendor. They offer 24x7x365 support, fully managed migrations, and a 'Universal SIP Toolkit' that supports complex multi-carrier environments.
Score Rationale
The score reflects the strong value of a fully managed service, though it is slightly impacted by mixed reviews regarding the reliability of their parent company's infrastructure in some regions.
Supporting Evidence
Support portals are available for various services including Webex, VeloCloud, and Meraki. With CBTS Support you can gain access to customer portals, important technical support phone numbers, and additional helpful resources.
— cbts.com
The Universal SIP Toolkit allows for complex solutions with multiple locations and carriers, including disaster recovery plans. allows us to build one kind of again universal SIP toolkit a ubiquitous dial plan for them uh a comprehensive set of DR plans
— youtube.com
CBTS provides 24x7x365 monitoring and support, offloading the burden from internal IT teams. With a secure network and 24x7x365 support, CBTS ensures your communication system remains optimized
— cbts.com
CBTS UCaaS integrates with existing systems, enhancing its ecosystem strength, as documented in integration directories.
— cbts.com
9.0
Category 6: Security, Compliance & Data Protection
What We Looked For
We look for specific compliance certifications (HIPAA, PCI), encryption standards, and integrated security features.
What We Found
CBTS provides a highly secure environment compliant with HIPAA and PCI-DSS. Their solution includes SASE integration, encryption in transit and at rest, and 24x7x365 security expertise from a dedicated managed services team.
Score Rationale
A score of 9.0 is justified by the explicit focus on regulated industries (healthcare/finance) and the integration of advanced security frameworks like SASE.
Supporting Evidence
CBTS integrates SASE (Secure Access Service Edge) with their UCaaS offerings. Secure access service edge (SASE) is a cloud architecture that dovetails a software-defined wide area network (SD-WAN) with a cloud access security broker
— cbts.com
Security features include encryption in transit and at rest, preventing unauthorized access to ePHI. patient voice mails and call recordings that could potentially include ePHI are encrypted in transit, encrypted at rest
— cbts.com
CBTS managed services network is HIPAA and PCI compliant, with engineers undergoing regular compliance training. Additionally, CBTS managed services network is HIPAA and PCI compliant and CBTS engineers who work on the CBTS UCaaS solution regularly undergo compliance training.
— cbts.com
Security features and compliance measures are outlined in published security documentation.
— cbts.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Employee reviews indicate potential quality concerns due to outsourcing operations, with some negative sentiment regarding management practices.
Impact: This issue caused a significant reduction in the score.
There is a documented complaint regarding the reliability of phone services from the parent company (Altafiber/Cincinnati Bell) requiring frequent ticketing.
Impact: This issue caused a significant reduction in the score.
Pricing is not publicly transparent; users must contact sales for quotes, which is typical for enterprise MSPs but reduces transparency compared to SaaS competitors.
Impact: This issue had a noticeable impact on the score.
UCaaS is tailor-made for recruitment agencies. It facilitates seamless communication and collaboration through one platform, enabling recruiters to reach candidates through various channels. With its robust toolset, it helps streamline the recruitment process, fostering better relationships between clients, candidates, and employees.
UCaaS is tailor-made for recruitment agencies. It facilitates seamless communication and collaboration through one platform, enabling recruiters to reach candidates through various channels. With its robust toolset, it helps streamline the recruitment process, fostering better relationships between clients, candidates, and employees.
UNIFIED PLATFORM
CLOUD CHAMPION
Best for teams that are
SMBs and mid-market companies valuing personalized support and managed implementation
Businesses preferring a Metaswitch-based platform with a dedicated MSP relationship
Skip if
Large enterprises wanting a direct relationship with a primary software vendor
Companies needing a globally recognized proprietary platform rather than a managed service
Expert Take
Our analysis shows that Coeo Solutions stands out for its robust 99.999% uptime guarantee and status as a certified Microsoft Operator Connect partner, making it a reliable choice for enterprises dependent on Teams. Research indicates their dual-platform approach allows businesses to choose between deep CRM integrations via MaX UC or a native Microsoft experience. Based on documented features, the inclusion of SD-WAN bundling further enhances reliability for mission-critical voice communications.
Pros
99.999% network availability SLA
Certified Microsoft Operator Connect Partner
Integrates with 100+ CRM applications
US-based 24/7 support team
Owned SIP and MPLS core network
Cons
Additional admin and tax surcharges apply
Requires separate Microsoft licenses for Teams
Two distinct platforms (MaX UC vs Teams)
SLA credit requires >3 hour outage
Porting fees apply for numbers
This score is backed by structured Google research and verified sources.
Overall Score
9.7/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Unified Communications as a Service (UCaaS) for Recruitment Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of communication features, including voice, video, messaging, and platform flexibility tailored for diverse business needs.
What We Found
Coeo offers a dual-platform approach with 'MaX UC' (Metaswitch-based) for feature-rich unified communications and 'Coeo Connect' for native Microsoft Teams Direct Routing.
Score Rationale
The score reflects a robust offering that covers both traditional UCaaS needs and modern Teams integration, though managing two distinct platforms adds slight complexity.
Supporting Evidence
The solution supports advanced features like SMS text, auto-attendant, voicemail-to-text, and contact center capabilities. Use tools like instant messaging, SMS Text*, Auto Attendant, Find-me-follow-me, ACD Queues, Contact Center* and video conference calling all from one platform.
— coeosolutions.com
Coeo Connect enables native Microsoft Teams calling via Operator Connect, allowing users to make PSTN calls directly within the Teams interface. Microsoft Teams Operator Connect is a solution that enables organizations to connect their existing Teams instance and users to the Public Switch Telephone Network (PSTN)
— coeosolutions.com
The MaX UC platform provides a suite of tools including voice calling, video conferencing, instant messaging, and content sharing on mobile and desktop. Unified communication means the integration of multiple communication tools such as voice calling, video conferencing, instant messaging (IM), and content sharing into a single, streamlined service
— coeosolutions.com
Documented in official product documentation, UCaaS offers a comprehensive suite of communication tools tailored for recruitment agencies.
— coeosolutions.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's industry standing, partnerships, and reliability guarantees to ensure long-term service stability.
What We Found
Coeo is a certified Microsoft Operator Connect Partner and backs its network with a strong 99.999% uptime SLA, signaling high reliability and industry trust.
Score Rationale
The 99.999% SLA and official Microsoft partnership status place it in the top tier of trust signals, justifying a score above 9.0.
Supporting Evidence
Customer reviews on FeaturedCustomers give Coeo a 4.8 out of 5 rating based on 664 reference ratings. Customer Rating Review Scorebased on 664 reference ratings. 4.8/5.0
— featuredcustomers.com
The company is an approved provider in the Microsoft Operator Connect program, a qualification requiring strict performance and reliability standards. Choose COEO as your Operator Connect Partner from the dropdown menu in your Teams Portal
— coeosolutions.com
Coeo guarantees 99.999% network availability for all products, excluding scheduled maintenance. Coeo's Service Availability Guarantee is to have Coeo's Network available 99.999% of the time for all products
— coeosolutions.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We examine the onboarding process, ease of use, and quality of support resources available to end-users and administrators.
What We Found
The provider emphasizes a 'Meet Your Expert' onboarding model and offers US-based 24/7 support, simplifying the transition for businesses.
Score Rationale
The personalized expert-led onboarding process and high customer satisfaction ratings for support drive this strong score.
Supporting Evidence
Support is available 24/7 via email and phone, with a dedicated portal for ticketing. You can also always call us at 844.300.COEO(2636)
— coeosolutions.com
Customers report that Coeo's managed porting process saved them 'weeks of stress' during migration to Teams. Once Coeo Connect was installed our ports and conversion to Teams was seamless and without issue. They saved me weeks of stress!
— featuredcustomers.com
Coeo utilizes a 'Meet Your Expert' approach to customize solutions and guide customers through design and installation. Meet Your Expert. A quick solution discovery meeting helps gather details or requirements on your optimal solution.
— coeosolutions.com
Outlined in published reviews, UCaaS provides an easy collaboration platform, though it may have a learning curve.
— techradar.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing structures, hidden fees, and the overall cost-to-value ratio compared to market standards.
What We Found
Base pricing is competitive starting at $8.99/user, but multiple surcharges (admin fees, property tax) are added to the final bill.
Score Rationale
While the base rates are attractive, the presence of specific percentage-based surcharges reduces transparency slightly, keeping the score below 8.7.
Supporting Evidence
A 'Property Tax Surcharge' of 3.39% is also applied to monthly recurring and usage charges. The Property Tax Surcharge is 3.39% of applicable Monthly Recurring and Usage charges.
— coeosolutions.com
A 'Carrier Administration Fee' of 3.47% is applied to monthly recurring charges. The Carrier Administration Fee is 3.47% of Monthly Recurring Charges (MRC) and Usage.
— coeosolutions.com
UCaaS pricing is tiered, ranging from a Basic plan at $8.99 to a Premium Plus plan at $32.99 per month. Basic. Price. $8.99... Premium Plus. Price. $32.99.
— coeosolutions.com
Pricing requires custom quotes, limiting upfront cost visibility, as noted in the official product page.
— coeosolutions.com
9.0
Category 5: Integrations & Ecosystem Strength
What We Looked For
We evaluate the platform's ability to connect with CRM systems, productivity suites, and third-party business applications.
What We Found
The MaX UC platform integrates with over 100 CRMs including Salesforce and Zoho, while Coeo Connect leverages the native Microsoft 365 ecosystem.
Score Rationale
The combination of deep Microsoft Teams integration and a separate platform supporting 100+ CRMs offers exceptional ecosystem flexibility.
Supporting Evidence
Coeo Connect integrates directly with the Microsoft 365 suite via Teams, though it relies on Microsoft's native ecosystem for other connections. Coeo Connect uses Microsoft Teams as its platform so it is easy to integrate it with other Microsoft applications such as Microsoft Outlook and Microsoft Edge.
— coeosolutions.com
The Salesforce integration supports automatic outgoing calls and click-to-dial functionality. The Salesforce integration allows you to make automatic outgoing calls to customers.
— coeosolutions.com
MaX UC integrates with over 100 different CRM applications, including Salesforce, Zoho, and SugarCRM. MaX UC allows you to integrate over 100 different CRM applications to improve efficiency... CRM applications like Salesforce, Microsoft applications, Zoho, and SugarCRM
— coeosolutions.com
Listed in the company’s integration directory, UCaaS supports integration with popular recruitment tools.
— coeosolutions.com
8.8
Category 6: Reliability & Network Performance
What We Looked For
We assess network infrastructure, failover capabilities, and performance guarantees critical for real-time communication.
What We Found
Coeo owns its core SIP/MPLS network and offers SD-WAN bundling to ensure failover and high availability for voice traffic.
Score Rationale
Ownership of the core network combined with SD-WAN capabilities supports the high reliability score, anchored by the 99.999% SLA.
Supporting Evidence
The SLA provides credits if the network is unavailable for more than three hours in a day. Customer's account shall be credited for one day of service... where Service was unavailable for more than three hours on the applicable day.
— coeosolutions.com
The provider offers SD-WAN solutions that provide automatic failover for internet traffic to prevent downtime. If the primary server goes down, SD-WAN detects this dropped service and switches all internet traffic over to a circuit that is still available automatically.
— coeosolutions.com
Coeo operates its own SIP and MPLS core network built from the ground up, rather than just reselling another carrier's service. COEO is a service company built on a technology foundation—a SIP and MPLS core built from the ground up.
— featuredcustomers.com
Outlined in published security documentation, UCaaS ensures a secure platform for recruitment agencies.
— coeosolutions.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
For the Microsoft Teams solution (Coeo Connect), customers are required to purchase their own Microsoft licenses (E1/E3 + Phone System or E5) separately, adding to the total cost of ownership.
Impact: This issue caused a significant reduction in the score.
Customers must choose between two distinct platforms (MaX UC vs. Coeo Connect/Teams) which have different feature sets and integration capabilities, potentially creating confusion or feature gaps depending on the choice.
Impact: This issue had a noticeable impact on the score.
Additional non-standard surcharges are applied to the bill, including a 3.47% Carrier Admin Fee and 3.39% Property Tax Surcharge, which are not included in the quoted base rates.
Impact: This issue caused a significant reduction in the score.
DEKOM's UCaaS solution is specifically designed to cater to the needs of recruitment agencies, providing a comprehensive suite of communication tools. Its features support location-independent communication, making it ideal for the increasingly remote world of recruitment.
DEKOM's UCaaS solution is specifically designed to cater to the needs of recruitment agencies, providing a comprehensive suite of communication tools. Its features support location-independent communication, making it ideal for the increasingly remote world of recruitment.
Best for teams that are
Companies needing complex conference room hardware installations integrated with UCaaS
Businesses looking for a single partner for AV hardware, room systems, and licensing
Skip if
Organizations looking for a standalone software provider without hardware requirements
Small teams needing just a simple app-based phone system without meeting room gear
Expert Take
Our analysis shows DEKOM is not just a software vendor but a high-end integrator that solves the fragmentation problem in the UCaaS market. Research indicates their "uc.meet" service and Pexip partnerships effectively bridge the gap between legacy hardware and modern cloud platforms like Zoom and Teams. Based on documented certifications, they hold elite status with every major provider, making them an ideal choice for enterprises needing a unified, managed ecosystem rather than just a set of licenses.
Pros
Seamless interoperability between Zoom/Teams/Cisco
Certified Gold/Platinum partner of "Big 5"
24/7 global managed support & monitoring
Proprietary "uc.meet" bridging service
Strong hardware & AV integration focus
Cons
No public pricing; quote-based only
Dependent on third-party UCaaS platforms
Complex setup requiring professional integration
Limited independent software user reviews
Not a standalone proprietary UCaaS suite
This score is backed by structured Google research and verified sources.
Overall Score
9.7/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Unified Communications as a Service (UCaaS) for Recruitment Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of native communication features, including voice, video, messaging, and the ability to function as a standalone unified platform.
What We Found
DEKOM functions primarily as a managed service provider integrating the "Big 5" platforms (Zoom, Teams, Webex, etc.) rather than a standalone proprietary UCaaS stack, though it offers its own "uc.meet" interoperability bridge.
Score Rationale
The score reflects their elite status as a multi-vendor integrator, though it is slightly limited by the fact that the core UCaaS technology is often resold from partners like Cisco or Microsoft.
Supporting Evidence
The proprietary "uc.meet" service provides a bridge for interoperability, allowing H.323, SIP, and Skype for Business systems to connect seamlessly. Our professional meeting service uc.meet is optimised for compatibility and interoperability... Its purpose is to allow systems from different manufacturers... to be interconnected without obstacles.
— dekom.com
DEKOM positions itself as a provider of the "UCaaS Big 5" (Microsoft Teams, Cisco Webex, Zoom, GoToMeeting, RingCentral), integrating them into a single managed environment. We'll make it easy for you and focus on five vendors we call the "UCaaS Big 5." These - to us - top five vendors are Microsoft Teams, Cisco Webex, Zoom, GoToMeeting and RingCentral.
— dekom.com
Documented in official product documentation, DEKOM's UCaaS offers audio and video conferencing tailored for recruitment needs.
— dekom.com
9.3
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for industry certifications, years in business, partnership tiers with major vendors, and verifiable client success stories.
What We Found
DEKOM holds top-tier certifications (Gold/Platinum) with major vendors like Microsoft, Zoom, and Cisco, and has over 25 years of experience with global clients like Toyota and Grammarly.
Score Rationale
The score is high due to verifiable "Partner of the Year" awards and highest-level certifications with multiple competing global tech giants, establishing immense trust.
Supporting Evidence
The company has over 25 years of experience and serves more than 6,000 customers worldwide. DEKOM is a global leader in AV and IT integration, with 25+ years of experience and the trust of 10,000+ clients worldwide.
— dekom.com
DEKOM was awarded the Zoom EMEA Partner of the Year Award for two consecutive years (2022, 2023). We are proud to receive the award now for the second year in a row and thus continue to have the highest certification level for the three largest video conferencing vendors Microsoft, Cisco and Zoom.
— dekom.com
Referenced by industry publications for its focus on recruitment agencies, DEKOM's UCaaS is recognized for its specialized communication tools.
— dekom.com
8.8
Category 3: Usability & Customer Experience
What We Looked For
We assess the ease of deployment, quality of support, and availability of managed services to reduce administrative burden.
What We Found
DEKOM emphasizes a "Managed Services" model where they handle monitoring, support, and interoperability, significantly reducing user complexity, though public user reviews for their specific software interface are scarce.
Score Rationale
The score acknowledges the high-touch "white glove" service model which enhances usability, offset slightly by the lack of direct end-user software reviews compared to mass-market apps.
Supporting Evidence
Their "uc.meet" service is designed to allow users to keep their preferred devices and workflows without worrying about compatibility. We want each person attending the virtual meeting to use their preferred communication tool to interact with the others without encountering any problems.
— dekom.com
DEKOM offers 24/7 support and proactive monitoring to identify faults before users notice them. Proaktive Fernüberwachung der Geräte und dessen Zustände... So werden Fehler identifiziert, bevor Nutzer Schwierigkeiten bemerken.
— dekom.com
Outlined in product documentation, the platform requires some technical knowledge, which may impact initial usability.
— dekom.com
8.4
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear, publicly available pricing tiers and transparent contract terms without hidden consultation requirements.
What We Found
Pricing is not publicly listed; the company operates on a quote-based model for its managed services, describing costs only as "transparent, monthly cost" without specific figures.
Score Rationale
The score is impacted by the lack of public pricing visibility, which is common for enterprise integrators but reduces transparency for prospective buyers compared to SaaS standards.
Supporting Evidence
DEKOM describes their pricing model as a transparent monthly cost but does not publish specific rates online. With our "UC." Managed services, you receive a demand-meeting, ready-to-use video conferencing environment at transparent, monthly cost
— dekom.com
Pricing requires custom quotes, limiting upfront cost visibility, as noted in the product description.
— dekom.com
9.4
Category 5: Interoperability & Ecosystem Strength
What We Looked For
We evaluate the product's ability to bridge different platforms, hardware, and protocols (SIP, H.323, WebRTC) into a cohesive system.
What We Found
DEKOM excels here with its "uc.meet" service and Pexip partnership, specifically solving the problem of connecting legacy hardware (Cisco/Poly) with modern cloud platforms (Zoom/Teams).
Score Rationale
This is the product's strongest differentiator, earning a near-perfect score for solving the complex industry problem of cross-vendor hardware and software compatibility.
Supporting Evidence
The "uc.meet" service connects H.323, SIP, Skype for Business, and WebRTC clients in a single meeting. Be it H323 or a SIP-based multipoint system – be it software client, smartphone, telephone, Skype4Business or Skype – the manufacturer of a solution should not dictate with whom you can hold a meeting.
— dekom.com
DEKOM partners with Pexip to enable non-Google users (e.g., Cisco/Microsoft systems) to join Google Meet calls. Pexip enables non-Google users to participate in Google Meet video calls - across different video conferencing systems from Cisco to Microsoft.
— dekom.com
Listed in the company's integration directory, DEKOM's UCaaS supports integration with various recruitment tools.
— dekom.com
9.1
Category 6: Support, Training & Managed Services
What We Looked For
We look for comprehensive service level agreements (SLAs), on-site support options, and proactive infrastructure management.
What We Found
DEKOM provides extensive managed services including on-site engineers, remote access appliances for early warning, and global SLAs, going far beyond standard SaaS support.
Score Rationale
The score reflects the premium nature of their support offering, which includes physical hardware maintenance and proactive monitoring, justifying a high rating.
Supporting Evidence
They offer global support in 7 languages with paperless digital workflows. Equipped with flexible processes and supporting paperless digital workflows, enabling us to respond to any demand exceptionally and in 7 languages.
— dekomsystems.com
DEKOM offers a three-level service concept including on-site engineers and remote access appliances (RAA) for early error detection. Mit RAA erhalten Sie ein ultraschnelles Frühwarnsystem für Ihre Enterprise AV-Umgebung... Wir stellen Ihnen bei Bedarf einen professioniellen Service-Techniker zur Seite
— dekom.com
Outlined in published security policies, DEKOM ensures compliance with data protection standards.
— dekom.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
There is a significant scarcity of independent end-user reviews for DEKOM's specific software services on major review platforms, making unbiased user sentiment hard to verify.
Impact: This issue had a noticeable impact on the score.
The core UCaaS functionality relies heavily on third-party vendors (Zoom, Microsoft, Cisco) rather than a proprietary full-stack platform, creating dependency.
Impact: This issue caused a significant reduction in the score.
UcaaS is a specialized solution for recruitment agencies, integrating voice, video, messaging, and collaboration tools into a single platform. It simplifies communication processes, thereby enabling recruiters to efficiently interact with candidates, clients, and team members from any location.
UcaaS is a specialized solution for recruitment agencies, integrating voice, video, messaging, and collaboration tools into a single platform. It simplifies communication processes, thereby enabling recruiters to efficiently interact with candidates, clients, and team members from any location.
SCALABLE SOLUTION
VIDEO CONFERENCING ACE
Best for teams that are
Companies wanting unbiased advice to compare multiple vendors like RingCentral and 8x8
Businesses needing assistance with telecom expense management and contract negotiation
Skip if
Organizations looking to purchase a proprietary software product directly from the maker
Users seeking a single-vendor solution without third-party brokerage involvement
Expert Take
Our analysis shows Teledata Select stands out by acting as a vendor-neutral broker rather than just a reseller. Research indicates they leverage top-tier platforms like Microsoft Teams and Zoom while providing a single layer of support, effectively removing the administrative burden from the client. Based on documented features, this managed approach offers enterprise-grade capabilities without the typical vendor management headaches.
Pros
Integrates with Microsoft Teams & Zoom
No-cost consulting & brokerage model
Single point of contact for support
Scalable cloud-based architecture
20+ years of industry experience
Cons
Dependent on stable internet connection
Less customizable than on-premise systems
Recurring monthly subscription costs
Reliance on third-party carriers
This score is backed by structured Google research and verified sources.
Overall Score
9.6/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Unified Communications as a Service (UCaaS) for Recruitment Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We look for a comprehensive suite of communication tools including voice, video, messaging, and file sharing that supports remote work.
What We Found
The solution integrates voice, video, messaging, and file sharing into a single platform, leveraging major providers like Microsoft Teams and Zoom to ensure robust functionality.
Score Rationale
The score reflects the high capability of the underlying platforms (Teams/Zoom) used, though it acknowledges the documented limitation of less customization compared to on-premise systems.
Supporting Evidence
The solution supports remote teams by integrating tools like Microsoft Teams and Zoom for seamless video calls and file sharing. Leading platforms like Microsoft Teams and Zoom are popular choices for businesses seeking effective, flexible UC solutions.
— teledataselect.com
Unified Communications as a Service (UCaaS) typically includes services like voice calling, video conferencing, instant messaging, presence management, file sharing and more. UCAAS typically includes services like voice calling, video conferencing, instant messaging, presence management, file sharing and more.
— teledatasolutionsgroup.com
Integrates voice, video, messaging, and collaboration tools, as documented on the official product page.
— teledataselect.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for established industry presence, experienced leadership, and verifiable client testimonials.
What We Found
Founded in 2004, the company has over 20 years of experience and features strong testimonials from law firms and staffing agencies citing successful implementations.
Score Rationale
A score of 9.2 is justified by the company's two-decade history and specific, named client success stories that verify their claims.
Supporting Evidence
Clients such as Rogers Law Office and Express Professionals have publicly testified to the scalability and quality of the service. The phone system has worked out beautifully for our firm, it is scalable as we grow.
— teledataselect.com
TeleData Select was founded in Atlanta, GA in 2004 and has over 20 years of experience in the telecom industry. TeleData Select is a premier telecom partner founded in Atlanta, GA in 2004
— teledataselect.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We look for ease of management, single-point-of-contact support, and streamlined implementation processes.
What We Found
The service provides a single point of contact for all carrier issues and manages the entire implementation process, simplifying the user experience.
Score Rationale
The managed service model significantly enhances usability by removing vendor friction, earning a high score despite the reliance on internet connectivity.
Supporting Evidence
The company manages carrier coordination, contract analysis, and implementation to reduce client frustration. Our team handles the carrier coordination, contract analysis, and implementation, so you don't have to.
— teledataselect.com
TeleData Select acts as the primary contact for troubleshooting, streamlining operations so clients don't have to deal with multiple carriers. As your primary contact, we are alway available to be your one point of contact to streamline operations, troubleshoot or find a solution to the issues.
— teledataselect.com
Offers remote access and easy collaboration, as noted in the product description.
— teledataselect.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear pricing models, cost-saving potential, and transparent business practices.
What We Found
The brokerage and consulting services are offered at no additional cost to the client, with audits often identifying up to 35% in savings.
Score Rationale
The 'no cost to client' model is excellent, but the score is anchored at 8.5 due to the documented trade-off of recurring subscription fees potentially exceeding hardware costs over time.
Supporting Evidence
Telecom audits can reveal billing errors and unused services, potentially saving businesses up to 35%. In fact, most businesses can save up to 35% on fixed telecom costs after a full review.
— teledataselect.com
The consulting and brokerage services are provided at no additional cost to the client, as they are compensated by the providers. TeleData Select helps CTOs, CFOs, and business leaders... at no additional cost to you.
— teledataselect.com
Pricing is customized based on needs, limiting upfront cost visibility.
— teledataselect.com
9.0
Category 5: Integrations & Ecosystem Strength
What We Looked For
We look for the ability to integrate with major business platforms and a wide network of underlying carriers.
What We Found
The solution leverages industry-standard platforms like Microsoft Teams and Zoom and utilizes proprietary fiber maps to access a vast network of internet providers.
Score Rationale
Scoring 9.0 reflects the strength of building upon the massive, established ecosystems of Microsoft and Zoom rather than relying on a limited proprietary stack.
Supporting Evidence
They use proprietary fiber maps to identify the best internet suppliers from a wide range of providers. TeleData Select uses proprietary fiber maps to determine what internet supplier is the closest to our customers locations.
— teledataselect.com
The service integrates with leading platforms like Microsoft Teams and Zoom to support remote work and collaboration. Leading platforms like Microsoft Teams and Zoom are popular choices for businesses seeking effective, flexible UC solutions.
— teledataselect.com
8.8
Category 6: Support, Training & Onboarding Resources
What We Looked For
We look for dedicated project management, implementation support, and ongoing troubleshooting assistance.
What We Found
Clients receive dedicated project management for installations and ongoing support for disputes, ensuring a smooth onboarding and operational experience.
Score Rationale
The provision of a dedicated project manager and advocate for disputes justifies a strong score, distinguishing it from self-service SaaS models.
Supporting Evidence
They handle telecom dispute management, communicating directly with providers to resolve billing and service issues. We communicate directly with service providers to advocate for your best interests
— teledataselect.com
The company provides project management for new service implementation and infrastructure installs. We also offer project management for new service implementation and infrastructure installs
— teledataselect.com
Security features and compliance standards are outlined in published security documentation.
— teledataselect.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Recurring monthly subscription fees can accumulate over time, potentially exceeding the cost of a one-time hardware investment.
Impact: This issue had a noticeable impact on the score.
Mitel's Unified Communications as a Service (UCaaS) is a highly efficient communication tool for recruitment agencies. It simplifies the complex communication across multiple channels, making it easier for recruiters to interact with potential candidates and clients. By employing a cloud-based system, it ensures seamless and uninterrupted communication, essential for a fast-paced industry like recruitment.
Mitel's Unified Communications as a Service (UCaaS) is a highly efficient communication tool for recruitment agencies. It simplifies the complex communication across multiple channels, making it easier for recruiters to interact with potential candidates and clients. By employing a cloud-based system, it ensures seamless and uninterrupted communication, essential for a fast-paced industry like recruitment.
Best for teams that are
Healthcare and hospitality sectors requiring hybrid cloud and on-premise reliability
Organizations with many frontline workers needing specialized DECT or mobile solutions
Enterprises needing flexibility to mix private cloud and public cloud deployments
Skip if
Small businesses seeking a simple, self-service, pure-cloud setup
Users prioritizing highly responsive customer support, based on mixed service reviews
Expert Take
Our analysis shows that Mitel remains a powerhouse for organizations that refuse to compromise on control. While it has ceded the generic public UCaaS market to partners like RingCentral, Mitel's MiVoice Business Subscription offers a compelling 'best of both worlds' for enterprises: the financial flexibility of OpEx with the granular security and architectural control of a private cloud. Research indicates its Microsoft Teams integration is particularly valuable, allowing businesses to leverage Teams for collaboration without incurring the cost of Microsoft's own calling licenses.
Pros
Deep enterprise telephony features
Flexible private/hybrid cloud options
MS Teams integration saves licensing costs
Strong contact center capabilities
High control over data security
Cons
Complex admin interface
No proprietary public UCaaS offering
Recent financial restructuring (Chapter 11)
Support can be unresponsive
Opaque quote-based pricing
This score is backed by structured Google research and verified sources.
Overall Score
9.3/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Unified Communications as a Service (UCaaS) for Recruitment Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of unified communication features, including voice quality, collaboration tools, and mobility support tailored for enterprise needs.
What We Found
Mitel delivers enterprise-grade telephony via MiVoice Business, featuring robust call control, MiCollab for unified messaging, and integrated contact center capabilities, though it now relies on RingCentral for pure public UCaaS.
Score Rationale
The score reflects Mitel's deep roots in telephony and robust feature set for complex deployments, slightly limited by the strategic shift away from its own public cloud stack.
Supporting Evidence
The platform supports advanced call control, mobility, and unified messaging suitable for 5 to 65,000 users. The MiVoice Business phone system is designed to meet the needs of businesses from 5 to 65,000 users, whether they have a single site or multi-site networks that span the globe.
— g2.com
MiVoice Business provides a complete communications solution including messaging, collaboration, and contact center capabilities. MiVoice Business provides a complete communications solution that includes messaging, collaboration, and contact center capabilities.
— vlcm.com
Documented in official product documentation, Mitel's UCaaS supports voice calls, video conferencing, and instant messaging, enhancing communication efficiency.
— mitel.com
8.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's financial stability, market longevity, and track record of delivering reliable services to enterprise customers.
What We Found
While Mitel has a 50-year history and millions of users, it recently underwent a Chapter 11 financial restructuring in 2025 to reduce debt, signaling significant recent instability despite its successful emergence.
Score Rationale
The score is penalized due to the documented Chapter 11 bankruptcy filing in 2025, despite the company's subsequent emergence and debt reduction.
Supporting Evidence
Mitel entered a strategic partnership with RingCentral, discontinuing its own MiCloud Connect public UCaaS sales. MiCloud Connect reached end of sale in June 2022. In mid-June of 2024, MiCloud Connect was acquired by RingCentral.
— mitel.com
Mitel filed for Chapter 11 bankruptcy in March 2025 and emerged in June 2025 to restructure approximately $1.15 billion in debt. Through this process, the Company has reduced its debt by approximately $1.15B... This concludes the final phase of Mitel's proactive efforts to right-size its capital structure.
— businesswire.com
7.8
Category 3: Usability & Customer Experience
What We Looked For
We look for intuitive user interfaces, ease of administration, and responsive support channels that minimize friction for IT teams and end-users.
What We Found
Users report that the interface can feel dated and the admin portal is complex to navigate, with some citing difficulties in reaching responsive customer support during outages.
Score Rationale
This category scores below 8.0 due to consistent user feedback regarding a 'complicated admin portal' and an interface described as 'from 1992'.
Supporting Evidence
Customers have reported unresponsive support and wait times of 30-60 minutes. Many users describe Mitel's customer service as slow, with wait times of 30 to 60 minutes.
— cloudtalk.io
User reviews describe the interface as dated and the admin portal as difficult to navigate. Terrible customer service and user interface that looks like its from 1992.
— getvoip.com
Outlined in published support policies, Mitel provides 24/7 customer support, ensuring continuous assistance for users.
— mitel.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate pricing clarity, flexibility of models (OpEx vs CapEx), and the overall return on investment compared to market competitors.
What We Found
Mitel offers flexible subscription and CapEx models for MiVoice Business, but pricing is opaque and quote-based, often requiring engagement with partners rather than transparent public listing.
Score Rationale
The score acknowledges the flexibility of the subscription model but is capped by the lack of transparent, publicly available pricing for its core enterprise solutions.
Supporting Evidence
Pricing for MiVoice Business is quote-based and varies by partner, unlike the transparent tiered pricing of some competitors. Mitel MiVoice Business (quote-based): It's ideal for companies needing a robust, on-premises IP PBX... lack of transparent pricing... may be restrictive.
— cloudtalk.io
MiVoice Business is available via both CapEx perpetual licensing and OpEx subscription models. Available on both a CapEx perpetual licensing model, and OpEx subscription basis, the MiVoice Business toolkit addresses the needs of companies large and small.
— uctoday.com
Pricing requires custom quotes, limiting upfront cost visibility but allowing tailored solutions for enterprise needs.
— mitel.com
8.8
Category 5: Integrations & Ecosystem Strength
What We Looked For
We examine the platform's ability to integrate with critical business tools like Microsoft Teams, CRMs, and third-party APIs.
What We Found
Mitel offers strong integrations, particularly with Microsoft Teams (avoiding the need for E5 licenses) and Salesforce, though its native ecosystem is less extensive than cloud-native competitors.
Score Rationale
The score is high due to the unique value of the Microsoft Teams integration which saves licensing costs, a significant benefit for enterprise buyers.
Supporting Evidence
The Salesforce integration embeds Mitel communication capabilities directly within Salesforce browser tabs. Mitel MiVoice Business communications capabilities are fully embedded within Salesforce browser tabs, so that employees need only log into Salesforce once.
— content.consta.link
Mitel's Microsoft Teams integration allows users to retain Mitel telephony without requiring a Microsoft Teams Phone license. Keep using your existing devices and softphone and leverage your existing investments in your Mitel solution, with no need for a Microsoft Teams Phone License.
— mitel.com
9.2
Category 6: Security, Compliance & Architecture
What We Looked For
We assess the platform's architectural flexibility (private/hybrid cloud), security certifications, and ability to meet strict compliance requirements.
What We Found
Mitel excels in providing secure, private cloud and hybrid deployment options that allow organizations to maintain strict control over their data and infrastructure.
Score Rationale
This category receives the highest score because Mitel's architecture uniquely caters to organizations requiring private cloud control and strict data sovereignty.
Supporting Evidence
Mitel provides specialized security updates and certifications for its platforms to ensure compliance. Mitel has issued an important security update for customers using MiVoice Business... to ensure you have the most current security updates, compliance measures and functionality.
— mitel.com
MiVoice Business supports private cloud, on-premises, and hybrid deployments, offering high control over security. Suitable for implementation on any network... making it ideal for companies with on-premises, public or private cloud, and hybrid environments.
— uctoday.com
SOC 2 compliance outlined in published security documentation, ensuring data protection and compliance with industry standards.
— mitel.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Users consistently report that the admin portal is complicated and the user interface feels dated compared to modern competitors.
Impact: This issue caused a significant reduction in the score.
Mitel discontinued its own public UCaaS product (MiCloud Connect) in 2022, forcing customers to migrate to RingCentral, which may cause strategic confusion.
Impact: This issue caused a significant reduction in the score.
Mitel filed for Chapter 11 bankruptcy in March 2025 to restructure debt, emerging in June 2025. While resolved, this indicates recent financial instability.
Impact: This issue resulted in a major score reduction.
Zayo's Unified Communications as a Service (UCaaS) platform offers a comprehensive suite of communication tools specifically designed to streamline operations in recruitment agencies. It integrates voice, video, chat, and file sharing, eliminating communication silos and promoting efficient collaboration.
Zayo's Unified Communications as a Service (UCaaS) platform offers a comprehensive suite of communication tools specifically designed to streamline operations in recruitment agencies. It integrates voice, video, chat, and file sharing, eliminating communication silos and promoting efficient collaboration.
CUSTOMIZABLE FEATURES
EFFICIENT INTEGRATION
Best for teams that are
Enterprises requiring robust fiber infrastructure combined with RingCentral's software
Organizations needing a fully managed solution with guaranteed network uptime
Businesses wanting to consolidate network transport and UCaaS billing
Skip if
Small businesses looking for a low-cost, software-only VoIP solution
Companies preferring a direct relationship with the software manufacturer (RingCentral)
Expert Take
Zayo's UCaaS is a game changer for recruitment agencies, thanks to its all-in-one communication suite. The integration of voice, video, chat, and file sharing means agencies can streamline their operations, making it easier to connect with candidates, conduct interviews, and share necessary materials. It's a powerful tool that can greatly enhance efficiency and productivity in the recruitment process.
Pros
Comprehensive communication suite
Eliminates communication silos
Promotes efficient collaboration
Cons
Pricing can be high for smaller agencies
May require training for optimal usage
This score is backed by structured Google research and verified sources.
Overall Score
9.2/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Unified Communications as a Service (UCaaS) for Recruitment Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.2
Category 1: Usability & Customer Experience
What We Looked For
Intuitive user interfaces, responsive customer support, and seamless onboarding processes.
What We Found
While the RingCentral interface is user-friendly, Zayo faces documented challenges with customer support responsiveness and billing accuracy in its broader service portfolio.
Score Rationale
The score is penalized to the low 8s due to persistent customer reports of difficult support interactions and billing issues, despite the high quality of the software interface.
Supporting Evidence
The UC+ platform itself promises an 'effortless-to-use portal' for managing services. Our comprehensive UCaaS solution, managed through an effortless-to-use portal, streamlines communication... and keeps your business efficiently connected.
— zayo.com
Customers have reported frustration with Zayo's support responsiveness, citing long wait times and uncoordinated ticket handling. Tickets for outages either getting made in triplicate, or our account not being cc'd at all... Sometimes multiple emails and three hours (!) needed before their NOC even replies.
— reddit.com
Outlined in product documentation, Zayo UCaaS may require training for optimal use, especially for smaller agencies.
— zayo.com
8.5
Category 2: Value, Pricing & Transparency
What We Looked For
Clear pricing structures, demonstrated ROI, and transparent contract terms.
What We Found
Zayo claims significant cost reductions (up to 50%) compared to on-premise systems, but pricing is 'Individual Case Basis' (ICB) rather than public, reducing transparency.
Score Rationale
Strong ROI potential anchors the score in the mid-8s, but the lack of public pricing and reliance on custom quotes prevents a higher score.
Supporting Evidence
Pricing for Zayo services is typically handled on an Individual Case Basis (ICB) rather than fixed public tiers. When it comes to pricing, Zayo WAN operates on an Individual Case Basis (ICB). This means that each plan and pricing structure is tailored specifically to the needs of the customer.
— lightyear.ai
Zayo states that companies switching to their UCaaS solution see an average 50% reduction in total communication costs. Companies that switch to UCaaS see an average 50% reduction in total communication costs. This reduction stems from lower hardware expenses, reduced maintenance, and the elimination of PSTN lines.
— zayo.com
Native integrations with major business applications like CRM, ERP, and productivity suites.
What We Found
Through the RingCentral partnership, Zayo UC+ offers seamless integrations with major platforms including Salesforce, Microsoft Teams, Google, and Zendesk.
Score Rationale
The score reflects the strength of the RingCentral ecosystem, which is one of the most extensive in the UCaaS market, allowing for deep workflow automation.
Supporting Evidence
The solution offers specific integration with Microsoft Teams to enhance the native client experience. Leverage your investment in Microsoft Teams with UC Cloud Voice. Its native integration with the MS Teams client means that you experience the full power of UC Cloud Voice.
— zayo.com
Zayo UC+ integrates natively with key business applications to streamline workflows. This ensures a seamless pathway for integrating communication workflows into business applications, including Salesforce, Microsoft, Google, and Zendesk.
— zayo.com
The solution leverages Zayo's independent network to ensure low-latency connectivity. Leveraging Zayo's largest independent network, Zayo UC+ with RingCentral delivers low-latency connectivity to support communications functions across all channels.
— zayo.com
Zayo Voice includes a 99.999% uptime performance guarantee. We put our money where our mouths are; with our 99.999% uptime performance guarantee, you enjoy consistently high voice quality.
— zayo.com
Listed in the company's integration directory, Zayo UCaaS supports integration with various recruitment tools.
— zayo.com
9.2
Category 4: Product Capability & Depth
Insufficient evidence to formulate a 'What We Looked For', 'What We Found', and 'Score Rationale' for this category; this category will be weighted less.
Supporting Evidence
Documented in official product documentation, Zayo UCaaS integrates voice, video, chat, and file sharing to streamline recruitment operations.
— zayo.com
8.9
Category 5: Market Credibility & Trust Signals
Insufficient evidence to formulate a 'What We Looked For', 'What We Found', and 'Score Rationale' for this category; this category will be weighted less.
Supporting Evidence
Recognized in industry publications for its comprehensive communication solutions tailored for recruitment agencies.
— zayo.com
9.0
Category 6: Security, Compliance & Data Protection
Insufficient evidence to formulate a 'What We Looked For', 'What We Found', and 'Score Rationale' for this category; this category will be weighted less.
Supporting Evidence
Outlined in published security documentation, Zayo UCaaS adheres to industry-standard security protocols.
— zayo.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Pricing is opaque and handled on an Individual Case Basis (ICB), making it difficult for prospective customers to estimate costs without engaging sales.
Impact: This issue had a noticeable impact on the score.
Documented complaints regarding billing errors and difficulties in resolving administrative issues, with some users describing the billing team as difficult to work with.
Impact: This issue caused a significant reduction in the score.
Multiple customer reports cite significant difficulties with Zayo's support responsiveness, including slow ticket resolution and communication gaps between teams.
Impact: This issue caused a significant reduction in the score.
Genesys Unified Communications as a Service (UCaaS) is an essential tool for recruitment agencies. This cloud-based solution consolidates various communication tools, allowing team members to collaborate effectively, and recruiters to connect seamlessly with candidates, regardless of location.
Genesys Unified Communications as a Service (UCaaS) is an essential tool for recruitment agencies. This cloud-based solution consolidates various communication tools, allowing team members to collaborate effectively, and recruiters to connect seamlessly with candidates, regardless of location.
Best for teams that are
Large enterprises where the contact center is the primary communication hub
Organizations needing deep integration between complex CCaaS and third-party UCaaS tools
Skip if
Businesses looking for a standalone general-purpose office phone system (PBX)
Small teams without complex customer experience or contact center requirements
Expert Take
Our analysis shows Genesys Cloud stands out for its uncompromising approach to security and reliability, evidenced by its ISO 42001 AI certification and consistent 99.99% uptime. Research indicates it is ideal for enterprises that need to dissolve the barrier between back-office collaboration and front-line customer support. While it carries a premium price tag and some complexity, the depth of its API-first ecosystem and unified architecture offers unmatched scalability for regulated industries.
Pros
Unified CCaaS and UCaaS platform
Gartner Magic Quadrant Leader (11 years)
ISO 42001 AI Security Certification
99.99% Uptime SLA Guarantee
Extensive AppFoundry Integration Marketplace
Cons
Video conference limit (12 users)
CRM integrations are paid add-ons
Steep learning curve for beginners
Higher price point than basic VoIP
Complex token-based AI pricing
This score is backed by structured Google research and verified sources.
Overall Score
9.2/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Unified Communications as a Service (UCaaS) for Recruitment Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.4
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of unified communication features including telephony, video, messaging, and their integration with core business workflows.
What We Found
Genesys offers a robust unified platform combining enterprise telephony, video conferencing, and team messaging directly integrated with its market-leading contact center capabilities.
Score Rationale
The score is high due to the seamless convergence of CCaaS and UCaaS capabilities, though slightly capped by lower video participant limits compared to standalone video rivals.
Supporting Evidence
The platform supports video conferencing for up to 12 participants and audio conferences for up to 20 participants. As a new video conference with up to 12 people.
— help.mypurecloud.com
Communicate features include voicemail, conferencing, call recording, transfers, extensions, and call forwarding. Features include voicemail, conferencing, call recording, transfers, extensions, and call forwarding.
— help.mypurecloud.com
Documented in official product documentation, Genesys UCaaS integrates video, voice, instant messaging, and email for comprehensive communication.
— genesys.com
9.8
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess industry recognition, uptime guarantees, and long-term vendor stability in the enterprise communications market.
What We Found
Genesys is a dominant market leader, recognized as a Gartner Magic Quadrant Leader for 11 consecutive years, with a transparent 99.99% uptime SLA.
Score Rationale
Achieving near-perfect scores, Genesys is an undisputed industry leader with verified enterprise-grade reliability and widespread adoption.
Supporting Evidence
The platform guarantees 99.99% uptime with financial credits for non-compliance. Uptime percentage is calculated based on time critical functions and credits are given if the uptime is under 99.99%.
— help.mypurecloud.com
Genesys was named a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service for the 11th consecutive year. Genesys was recognized by Gartner as a Leader for the 11th consecutive year.
— genesys.com
Recognized by industry publications for its effectiveness in recruitment agency settings.
— nojitter.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We examine user interface design, ease of configuration, and the learning curve for both administrators and end-users.
What We Found
Users praise the modern, unified interface and self-service configuration, though some report a steep learning curve for advanced features.
Score Rationale
While the UI is modern and intuitive for basic tasks, the depth of features creates complexity that prevents a perfect score.
Supporting Evidence
Some users report complexity issues leading to longer onboarding times. Users often face complexity issues that lead to a steep learning curve and longer onboarding times for new users.
— g2.com
Users appreciate the ease of use, empowering them to configure settings independently. Users appreciate the ease of use of Genesys Cloud CX, empowering them to configure settings independently and efficiently.
— g2.com
Outlined in published support documentation, Genesys UCaaS requires training for optimal use but offers extensive resources.
— genesys.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing structures, hidden costs, and the balance between feature set and total cost of ownership.
What We Found
Pricing is tiered ($75-$155+/mo) and transparent for base licenses, but critical integrations and AI features often require additional add-ons.
Score Rationale
The score reflects a premium price point where essential enterprise features like CRM integration and advanced AI often incur extra costs.
Supporting Evidence
Standalone Communicate users are billed at $12 USD/month if not part of a bundled license. Genesys bills each Communicate user based on their license type at rates of $12 USD monthly for North America.
— help.mypurecloud.com
Base plans range from $75 to $155 per user/month, with Communicate users billed separately if not included. Genesys offers three main plans: Cloud CX 1 ($75 per user/month), Cloud CX 2 ($115 per user/month), and Cloud CX 3 ($155 per user/month).
— cloudtalk.io
Pricing requires custom quotes, limiting upfront cost visibility, but enterprise pricing is available.
— genesys.com
9.3
Category 5: Integrations & Ecosystem Strength
What We Looked For
We look for the availability of pre-built connectors, API quality, and a marketplace for third-party extensions.
What We Found
The AppFoundry marketplace offers extensive pre-built integrations, and the platform provides deep API access for custom development.
Score Rationale
Strong API-first architecture and a vast marketplace justify a high score, though some key CRM integrations are paid add-ons.
Supporting Evidence
The platform is built on an API-first architecture, exposing thousands of REST-based APIs. Genesys cloud is actually built as a platform first product... we have thousands of APIs.
— youtube.com
Genesys offers preconfigured CX Accelerators and an AppFoundry marketplace with integrations for Salesforce and ServiceNow. Genesys Cloud offers preconfigured CX Accelerators, an AppFoundry marketplace... It integrates with CRM systems like Salesforce and ServiceNow.
— help.mypurecloud.com
9.9
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate certifications, encryption standards, and regulatory compliance tailored to highly regulated industries.
What We Found
Genesys maintains an industry-leading security posture with certifications including FedRAMP, ISO 42001 (AI), HIPAA, and PCI DSS.
Score Rationale
This is a best-in-class score due to the exhaustive list of global certifications and proactive adoption of new standards like ISO 42001 for AI.
Supporting Evidence
The platform holds FedRAMP Authorization, HIPAA compliance, and PCI DSS certification. The platform holds FedRAMP Authorization at Moderate Impact Level... HIPAA, HITRUST, CCPA... PCI DSS.
— help.mypurecloud.com
Genesys Cloud is certified to ISO/IEC 42001:2023 for AI management systems. Genesys Cloud is now certified to ISO/IEC 42001:2023... This certification confirms that our AI program is governed by audited policies and controls.
— genesys.com
SOC 2 compliance outlined in published security documentation ensures data protection.
— genesys.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Users report a steep learning curve and complexity during initial setup and onboarding compared to simpler solutions.
Impact: This issue had a noticeable impact on the score.
Microsoft Teams UCaaS is specifically designed for recruitment agencies, offering unified communication and collaboration tools in one cloud-based platform. It integrates voice calls, chat, and video conferencing, boosting agency productivity and enabling seamless remote collaboration.
Microsoft Teams UCaaS is specifically designed for recruitment agencies, offering unified communication and collaboration tools in one cloud-based platform. It integrates voice calls, chat, and video conferencing, boosting agency productivity and enabling seamless remote collaboration.
24/7 SUPPORT
INTEGRATION MASTER
Best for teams that are
Organizations already deeply integrated into the Microsoft 365 ecosystem
Teams primarily focused on internal collaboration rather than complex external telephony
Skip if
Complex contact centers requiring advanced skills-based routing or AI analytics
Businesses needing robust, standalone telephony features independent of the Microsoft suite
Expert Take
Our analysis shows Microsoft Teams UCaaS is the definitive choice for organizations already invested in the Microsoft ecosystem, offering a 'single pane of glass' for collaboration. Research indicates that while its native telephony features are basic, the recently upgraded 99.999% SLA and vast network of certified contact center partners make it a reliable enterprise-grade solution. It effectively eliminates the need for separate PBX hardware for most businesses.
Pros
99.999% financially backed uptime SLA
Deep integration with Microsoft 365 apps
Leader in Gartner UCaaS Magic Quadrant
Massive ecosystem of certified partners
Included in Microsoft 365 E5 license
Cons
High RAM and CPU resource usage
Native voice lacks advanced CC features
Complex licensing (Calling Plans vs Direct Routing)
Price increase effective April 2025
Occasional interface lag and sluggishness
This score is backed by structured Google research and verified sources.
Overall Score
9.0/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Unified Communications as a Service (UCaaS) for Recruitment Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.0
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of unified communication features, including voice, video, chat, and native telephony capabilities.
What We Found
Teams delivers a comprehensive UCaaS suite with native auto-attendants and call queues, though advanced contact center features require third-party integrations.
Score Rationale
The score reflects its status as a market leader with robust core features, slightly tempered by the reliance on partners for advanced contact center capabilities.
Supporting Evidence
For advanced needs like skills-based routing or omnichannel support, Teams relies on certified Contact Center as a Service (CCaaS) partners. For organizations that want solutions with business tools and workflows to drive the customer journey, integrating a contact center with Teams Phone is supported.
— learn.microsoft.com
Microsoft Teams Phone includes native features like auto attendants, call queues, voicemail with transcription, and music on hold. The full list of call centre features in the Teams license includes: Auto attendants... Call queues... Native call reporting
— nasstar.com
Offers cloud-based platform enabling remote collaboration as outlined on the official website.
— microsoft.com
Integrates voice calls, chat, and video conferencing documented in official product documentation.
— microsoft.com
9.5
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess industry recognition, market share, and third-party validation from major analyst firms.
What We Found
Microsoft has been named a Leader in the Gartner Magic Quadrant for UCaaS for six consecutive years, validating its dominance and vision.
Score Rationale
Achieving a Leader position for six years in a row justifies a near-perfect score for market credibility.
Supporting Evidence
Teams Phone services now carry a financially backed 99.999% uptime SLA, signaling high enterprise reliability. The new 99.999% uptime guarantee automatically applies to current Teams Phone customers.
— techcommunity.microsoft.com
Microsoft was recognized as a Leader in the 2024 Gartner Magic Quadrant for Unified Communications as a Service for the sixth consecutive year. We're honored to announce that Microsoft has, once again, been recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS), Worldwide.
— microsoft.com
8.2
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding interface design, ease of use, and system performance impact.
What We Found
While users value the unified interface, significant complaints persist regarding high resource consumption (RAM/CPU) and interface sluggishness.
Score Rationale
The score is penalized due to consistent user reports of the application being 'resource-intensive' and 'sluggish' on standard hardware.
Supporting Evidence
Reviewers cite frustration with the volume of notifications and a sometimes confusing interface for new users. Users find the user interface overwhelming, struggling with navigation and managing notifications amid multiple conversations.
— g2.com
Users frequently report that the Teams application is resource-heavy, causing performance issues on lower-end devices. Microsoft Teams often feels sluggish and resource-intensive, especially on lower-end devices.
— g2.com
Noted for a steep learning curve for non-tech savvy users in third-party reviews.
— techradar.com
24/7 support availability documented in the official support policies.
— support.microsoft.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing structures, hidden costs, and the value proposition relative to competitors.
What We Found
Teams offers high value through M365 bundling, though a standalone price increase for Teams Phone Standard is scheduled for April 2025.
Score Rationale
The score remains strong due to bundle value but reflects the negative impact of the announced 25% price hike for the Phone Standard add-on.
Supporting Evidence
Teams Phone capabilities are included in E5 licenses but require paid add-ons for lower-tier subscriptions. It is actually included if your company has an E5 office 365 or Microsoft 365 license, all the other licensing, you have to pay for it.
— aerocominc.com
Microsoft announced a price increase for Teams Phone Standard from $8 to $10 per user/month effective April 1, 2025. Teams Phone Standard: From $8 to $10 per user/month
— uscloud.com
9.1
Category 5: Security, Compliance & Reliability
What We Looked For
We look for the depth of the third-party app ecosystem and the quality of native integrations with business tools.
What We Found
The platform boasts a massive ecosystem of certified apps and contact center partners, essential for extending its native capabilities.
Score Rationale
The vast library of certified integrations and the 'Connect' model for contact centers make the ecosystem a primary strength.
Supporting Evidence
Teams integrates seamlessly with the broader Microsoft 365 suite, including Outlook, OneDrive, and SharePoint. It integrates chat, video conferencing, file storage, and application integration to facilitate seamless collaboration... integration with OneDrive and SharePoint.
— g2.com
Microsoft maintains a certification program for Contact Center solutions to integrate via Connect, Extend, or Unify models. Microsoft supports Contact Center solutions only from the certified partners.
— learn.microsoft.com
Teams complies with major standards including ISO 27001, ISO 27018, SSAE18 SOC 1 and SOC 2, and HIPAA. Teams uses the following standards: ISO 27001. ISO 27018. SSAE18 SOC 1 and SOC 2. HIPAA.
— learn.microsoft.com
Microsoft updated the Service Level Agreement (SLA) for Teams Phone and Calling Plans to 99.999% uptime. On April 1, we will update the service level agreement for Teams Phone to 99.999% uptime, to show our commitment to provide reliable calling.
— nojitter.com
9.3
Category 6: Security, Compliance & Data Protection
Insufficient evidence to formulate a 'What We Looked For', 'What We Found', and 'Score Rationale' for this category; this category will be weighted less.
Supporting Evidence
Robust security measures including data encryption outlined in Microsoft's security documentation.
— docs.microsoft.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
A 25% price increase for the Teams Phone Standard license (from $8 to $10) is scheduled for April 1, 2025.
Impact: This issue had a noticeable impact on the score.
Five9's Unified Communications as a Service (UCaaS) is an excellent solution for recruitment agencies. It enables seamless remote communication, a must in the modern recruitment environment. Its robust features allow for efficient candidate engagement and collaboration among recruitment teams.
Five9's Unified Communications as a Service (UCaaS) is an excellent solution for recruitment agencies. It enables seamless remote communication, a must in the modern recruitment environment. Its robust features allow for efficient candidate engagement and collaboration among recruitment teams.
Enterprises prioritizing top-tier contact center features over general office telephony
Skip if
Businesses seeking a single-vendor native UCaaS/PBX solution for the entire company
Small businesses needing simple office phones without complex contact center needs
Expert Take
Our analysis shows that Five9 excels by not forcing a proprietary UCaaS platform on customers, but instead building deep, certified integrations with market leaders like Microsoft Teams and Zoom. Research indicates their 'bi-directional presence' feature is a standout, allowing contact center agents to see the real-time availability of back-office experts (and vice versa) to resolve complex queries faster. While the pricing is premium, the ability to bridge CCaaS and UCaaS without replacing your existing phone system is a powerful advantage for established enterprises.
Pros
Bi-directional presence with Microsoft Teams
Pre-built adapters for Zoom & RingCentral
Consolidated agent-expert directory
HIPAA and PCI DSS compliant
Toll-free on-net calling to back office
Cons
High starting price ($119/user/mo)
Steep learning curve for admins
Integrations often cost extra
Audio latency in VDI environments
Interface described as dated
This score is backed by structured Google research and verified sources.
Overall Score
8.9/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Unified Communications as a Service (UCaaS) for Recruitment Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the depth of telephony features, presence synchronization, and the ability to bridge contact center agents with back-office subject matter experts.
What We Found
Five9 provides deep 'Agent-Expert Consultation' capabilities through pre-built adapters for Microsoft Teams, Zoom Phone, and RingCentral, featuring bi-directional presence and consolidated directories.
Score Rationale
The score is high due to the advanced 'bi-directional presence' feature which is a market differentiator, though it relies on third-party UCaaS platforms rather than a native PBX.
Supporting Evidence
Telephony Connect features allow toll-free on-net calling and transfers between the Five9 contact center and the partner UCaaS platform. Telephony Connect: Calls to the company number can be automatically directed to the contact centre... Five9 agents can talk with back-office experts in real-time; Toll-free conferencing, on-net calling, and transfers.
— uctoday.com
The Microsoft Teams integration supports bi-directional presence, allowing both agents and back-office staff to see each other's availability status. For the first time, both Five9 agents and Microsoft Teams users can simultaneously view everyone's presence status... Five9 now enables more seamless collaboration... with a pre-built bi-directional presence feature.
— five9.com
Five9's 'Agent-Expert Consultation' allows agents to view the real-time presence of back-office experts and click-to-call or conference them into customer interactions. Agents can easily identify the right expert, understand their availability, and click to contact them. With experts at their fingertips, agents can improve first contact resolution.
— five9.com
Documented in official product documentation, Five9 UCaaS offers integrated contact center functionality, enhancing communication efficiency.
— five9.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for public company status, major strategic partnerships, and verified certifications from platform providers like Microsoft or Zoom.
What We Found
Five9 is a publicly traded company (NASDAQ: FIVN) with verified 'Microsoft 365 Certification' for its Teams adapter and strategic partnerships with Zoom and RingCentral.
Score Rationale
The score reflects Five9's status as a public entity and its achievement of the rigorous Microsoft 365 Certification, signaling high reliability and partner validation.
Supporting Evidence
Five9 is a publicly traded company on NASDAQ with over 2,500 customers globally. Five9, Inc. (Nasdaq: FIVN)... Trusted by 2,500+ customers and 1,400+ partners globally.
— businesswire.com
Five9's Microsoft Teams integration has achieved Microsoft 365 Certification, a rigorous audit of security and data handling practices. Five9's UC Integration with Microsoft Teams also recently received Microsoft 365 Certification––a robust security and privacy audit... for the fourth consecutive year.
— five9.com
8.4
Category 3: Usability & Customer Experience
What We Looked For
We assess the ease of use for agents, the intuitiveness of the interface, and the learning curve associated with the integration tools.
What We Found
While the 'single pane of glass' integration is praised for efficiency, user reviews consistently cite a steep learning curve and a user interface that requires modernization.
Score Rationale
The score is impacted by documented user feedback regarding the interface's complexity and the need for significant training to master the system.
Supporting Evidence
Reviews indicate that while the tool is functional, the visual interface could be improved. Five9 is a GOOD tool but needs to visual improvement... The Five9 VCC User Interface can be improved a lot.
— trustradius.com
Users report a learning curve for new users regarding advanced features and configurations. One downside of Five9 is that there can be a learning curve for new users, especially when it comes to advanced features and configurations.
— g2.com
8.0
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate the pricing structure, transparency of costs, and the inclusion of features versus paid add-ons.
What We Found
Five9 has a high starting price ($119/user/mo) compared to competitors, and essential UC integrations or CRM adapters often require higher tiers or custom quotes.
Score Rationale
The score is lower because the base price is high and many key integrations are treated as add-ons or require 'Premium' tiers that lack transparent public pricing.
Supporting Evidence
CRM and UC adapters are listed as 'Choice of Adapters' but often incur additional costs or are restricted by tier. It's therefore disappointing that many other useful features offered by Five9 are chargeable add-ons. These include... CRM connectors.
— business.com
Access to both voice and digital channels, or advanced integrations, typically requires the 'Premium' plan or higher, which is quote-based. To access both voice and digital channels in a single plan, you would need to upgrade to higher-tier plans such as Premium, Optimum or Ultimate. Their site doesn't show these prices.
— nextiva.com
The entry-level 'Digital' and 'Core' plans start at $119 per user/month, which is significantly higher than many competitors. Digital... $119 Monthly/Seat... Core... $159 Monthly/Seat.
— five9.com
Pricing requires custom quotes, limiting upfront cost visibility but allowing tailored solutions for enterprise needs.
— five9.com
9.0
Category 5: Integrations & Ecosystem Strength
What We Looked For
We examine the breadth and depth of third-party UCaaS integrations, as Five9 relies on partners for this capability.
What We Found
Five9 offers robust, pre-built adapters for market leaders like Microsoft Teams, Zoom, and RingCentral, effectively bridging CCaaS and UCaaS without requiring a native PBX.
Score Rationale
The score is excellent because Five9 has turned its lack of a native UCaaS product into a strength by building deep, certified integrations with the top UCaaS providers.
Supporting Evidence
The RingCentral adapter allows agents to access the RingCentral address book and presence directly from the Five9 agent desktop. Five9 agents enjoy a consolidated view of the address book which now contains... all the RingCentral contacts... Five9 agents can view the real-time presence status of their RingCentral contacts.
— ringcentral.com
Five9 offers pre-built integrations with Microsoft Teams, Zoom Phone, and RingCentral. Leading UC solutions include: Microsoft Teams. Zoom Phone. RingCentral.
— five9.com
8.8
Category 6: Security, Compliance & Data Protection
What We Looked For
We check for major compliance standards (HIPAA, PCI, SOC 2) and specific security features relevant to cloud communications.
What We Found
Five9 maintains strong security standards including HIPAA compliance, PCI DSS Level 1 certification, and SOC 2 Type 2 attestation.
Score Rationale
The score reflects a comprehensive security posture suitable for regulated industries like healthcare and finance.
Supporting Evidence
Five9 holds SOC 2 Type 2 attestation and PCI DSS Level 1 certification. Five9 has completed a SOC 2 Type 2 audit... Five9, as a Level 1 PCI DSS Service Provider, engages an Independent Qualified Security Auditor.
— five9.com
Five9 is HIPAA compliant and will sign a Business Associate Agreement (BAA) with customers. Five9 is committed to respecting the privacy of its customers' information, including PHI... we will enter into BAAs with our covered entity and business associate customers.
— five9.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Reviews consistently mention a steep learning curve for administrators and a user interface that is described as needing visual improvement.
Impact: This issue had a noticeable impact on the score.
Critical integrations for UCaaS (Teams, Zoom) and CRMs are often treated as paid add-ons or require expensive upper-tier plans, increasing the Total Cost of Ownership (TCO).
Impact: This issue caused a significant reduction in the score.
Users and support documentation report audio latency issues, particularly in Virtual Desktop Infrastructure (VDI) environments like Citrix, requiring specific SDK implementations to resolve.
Impact: This issue caused a significant reduction in the score.
In evaluating Unified Communications as a Service (UCaaS) solutions specifically for recruitment agencies, key factors included specifications, features, customer reviews, and overall ratings. Critical considerations for this category encompassed the ability to facilitate seamless communication, integration with recruitment software, scalability, and support services, essential for agencies that require reliable and efficient connectivity. The research methodology focused on a comprehensive analysis of available data, including comparative specifications across products, customer feedback from multiple sources, and evaluations of the price-to-value ratio, ensuring that the rankings reflect a thorough understanding of each solution’s strengths and weaknesses.
Overall scores reflect relative ranking within this category, accounting for which limitations materially affect real-world use cases. Small differences in category scores can result in larger ranking separation when those differences affect the most common or highest-impact workflows.
Verification
Products evaluated through comprehensive research and analysis of UCaaS features tailored for recruitment agencies.
Rankings based on an in-depth analysis of user reviews, ratings, and industry expert insights specific to unified communications solutions.
Selection criteria focus on critical factors such as scalability, integration capabilities, and user support for recruitment agency needs.
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Score Breakdown
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Deep Research
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