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    max-width: 1600px;
    margin: 0 auto;
    padding: 1rem 2rem 0 2rem;
    text-align: center;
    margin-bottom: 0;
}

div.disclosure-text-top p {
    color: #ffffff !important;
    font-size: 0.9rem;
    line-height: 1.5;
    margin: 0;
}

div.disclosure-text-top a {
    color: #ffffff !important;
    text-decoration: underline;
    font-weight: 600;
    transition: all 0.2s ease;
}

div.disclosure-text-top a:hover {
    opacity: 0.9;
    text-decoration: underline;
}

.disclosure-divider {
    display: none; /* Hidden on desktop */
}

div.affiliate-disclosure {
    max-width: 1600px;
    margin: 2rem auto;
    padding: 1rem 2rem;
    text-align: center;
}

div.affiliate-disclosure p {
    color: #ffffff !important;
    font-size: 0.9rem;
    line-height: 1.5;
    margin: 0;
}

/* Container for main content - constrains width on desktop to match tabs */
.container {
    width: 100%;
    max-width: 100%;
    margin: 0 auto;
    padding: 0;
    box-sizing: border-box;
}

/* Desktop: Constrain container width to match tabs bar */
@media (min-width: 1025px) {
    .container {
        max-width: 1600px;
        padding: 0 2rem;
    }
}

/* Tablet and Mobile: Full width */
@media (max-width: 1024px) {
    .container {
        max-width: 100%;
        padding: 0 1rem;
    }
}

.page-header { 
    margin-bottom: 0.75rem;
    position: relative;
    overflow: visible;
}

/* Desktop: Reduce gap between header and subtitle */
@media (min-width: 1025px) {
    .page-header {
        margin-bottom: 0.25rem !important;
    }
    
    .page-title {
        margin-bottom: 0.25rem !important;
    }
    
    /* Bring disclosure text closer to header */
    div.disclosure-text-top {
        padding: 0.25rem 2rem 0 2rem !important;
        margin-top: 0.25rem !important;
        margin-bottom: 0 !important;
    }
    
    div.disclosure-text-top p {
        margin-bottom: 0.25rem !important;
    }
    
    /* Show HR line on desktop */
    .disclosure-divider {
        display: block !important;
        border: none;
        border-top: 1px solid rgba(255, 255, 255, 0.3);
        margin: 0.25rem 2rem 0.25rem 2rem;
        padding: 0;
    }
    
    /* Reduce breadcrumb spacing */
    .modern-breadcrumb {
        margin-top: 0.25rem !important;
        margin-bottom: 0.25rem !important;
        padding-top: 0.25rem !important;
        padding-bottom: 0.25rem !important;
    }
    
    /* Reduce subtitle container spacing */
    .category-subtitle-container {
        margin: 0.25rem 0 0.25rem 0 !important;
    }
    
    /* Reduce product tabs spacing */
    .product-tabs {
        margin: 0.25rem 0 0.25rem 0 !important;
    }
    
    /* Reduce gap before first product */
    .modern-product-list {
        margin-top: 0 !important;
        padding-top: 0 !important;
    }
    
    /* Reduce spacing inside curator badge box */
    .curator-content {
        padding: 4px 20px !important;
        gap: 12px;
    }
    
    /* Ensure image aligns with minimal top/bottom spacing */
    .curator-photo,
    .curator-photo-placeholder {
        flex-shrink: 0;
    }
}
.page-title { 
    font-size: 2.5rem !important; 
    font-weight: 800 !important; 
    margin: 0 0 1rem 0 !important; 
    color: #ffffff !important; 
    line-height: 1.2 !important; 
    letter-spacing: -0.02em !important; 
    text-shadow: 0 2px 4px rgba(0,0,0,0.3) !important;
    background: none !important;
    background-image: none !important;
    -webkit-background-clip: unset !important;
    background-clip: unset !important;
    -webkit-text-fill-color: #ffffff !important;
    white-space: nowrap !important;
    overflow: visible !important;
    max-width: 100% !important;
}

/* Responsive font sizing for page title based on viewport width */
/* Desktop - make room for curator badge */
@media (min-width: 1025px) {
    .page-title {
        white-space: normal !important;
        word-wrap: break-word !important;
        overflow-wrap: break-word !important;
        flex: 1;
        margin-right: 1.5rem;
        padding-right: 0 !important;
        max-width: none !important;
    }
    
    .page-header {
        min-height: 80px;
        display: flex;
        align-items: flex-start;
        justify-content: flex-start;
        flex-wrap: nowrap;
        gap: 1.5rem;
    }
}

/* Tablet - keep header and badge on same row */
@media (min-width: 769px) and (max-width: 1024px) {
    .page-header {
        display: flex;
        align-items: flex-start;
        justify-content: flex-start;
        flex-wrap: nowrap;
        gap: 1.5rem;
    }
    
    .page-title {
        white-space: normal !important;
        word-wrap: break-word !important;
        overflow-wrap: break-word !important;
        flex: 1;
        margin-right: 0;
        padding-right: 0 !important;
        max-width: none !important;
    }
    
    .curator-badge {
        flex-shrink: 0;
        position: relative;
        margin-top: 0;
        margin-left: 0;
    }
}

@media (max-width: 1600px) {
    .page-title {
        font-size: 2.2rem !important;
    }
}

@media (max-width: 1400px) {
    .page-title {
        font-size: 2rem !important;
    }
}

@media (max-width: 1200px) {
    .page-title {
        font-size: 1.75rem !important;
    }
}

/* Tablet - curator badge drops below title */
@media (max-width: 1024px) {
    .page-title {
        font-size: 1.6rem !important;
        padding-right: 0 !important;
        white-space: normal !important;
        word-wrap: break-word !important;
        overflow-wrap: break-word !important;
        margin-bottom: 0.5rem !important;
        position: relative;
        z-index: 1;
    }
}

@media (max-width: 992px) {
    .page-title {
        font-size: 1.5rem !important;
    }
}

@media (max-width: 850px) {
    .page-title {
        font-size: 1.35rem !important;
    }
}

/* Mobile: Custom Scoring Grid - 2 columns on very small screens */
@media (max-width: 640px) {
    .custom-scoring-categories-grid {
        grid-template-columns: repeat(2, 1fr);
        gap: 10px;
    }
    
    .custom-scoring-category-score-box {
        width: 55px;
        height: 55px;
        font-size: 1.25rem;
    }
    
    .category-score-value {
        font-size: 1.25rem;
    }
    
    .category-label-short {
        font-size: 0.7rem;
    }
    
    .formula-text {
        font-size: 0.85rem;
    }
}

@media (max-width: 640px) {
    .page-title {
        font-size: 1.05rem !important;
        white-space: normal !important;
        word-wrap: break-word !important;
        overflow-wrap: break-word !important;
        hyphens: auto !important;
        line-height: 1.25 !important;
        display: -webkit-box !important;
        -webkit-line-clamp: 2 !important;
        -webkit-box-orient: vertical !important;
        overflow: hidden !important;
        position: relative;
        z-index: 1;
        margin-bottom: 0.5rem !important;
    }
}

@media (max-width: 480px) {
    .page-title {
        font-size: 1.0rem !important;
    }
}

@media (max-width: 380px) {
    .page-title {
        font-size: 0.95rem !important;
    }
}

/* Mobile breadcrumb */
.mobile-breadcrumb { display: none; }
@media (max-width: 768px) {
    .mobile-breadcrumb { display: block; }
    #breadcrumb-list { display: none; }
    
    .mobile-category-hero {
        display: none !important;
    }
    
        .mobile-header-category-image {
        display: block !important;
        width: 80px;
        height: 80px;
        border-radius: 8px;
        object-fit: cover;
        float: left;
        margin-right: 1rem;
        margin-bottom: 0.5rem;
        border: 2px solid rgba(255, 255, 255, 0.3);
        box-shadow: 0 2px 8px rgba(0, 0, 0, 0.2);
    }
    
    .mobile-subtitle-influencer-image {
        display: block !important;
        float: right;
        margin: 0 0 0.5rem 0.75rem;
        clear: right;
    }
    
    .page-header {
        margin-bottom: 0.25rem !important;
        display: flex;
        align-items: flex-start;
        gap: 1rem;
        overflow: hidden;
    }
    
    .page-title {
        font-size: 1.3rem !important;
        line-height: 1.25 !important;
        margin: 0 !important;
        position: relative;
        z-index: 1;
        display: -webkit-box !important;
        -webkit-line-clamp: 3 !important;
        -webkit-box-orient: vertical !important;
        overflow: hidden !important;
        flex: 1;
    }
    
    .curator-badge.desktop-only {
        display: none !important;
    }
    
    .mobile-subtitle-influencer-image {
        display: block !important;
        float: right;
        margin: 0 0 0.5rem 0.75rem;
        clear: right;
    }
}

/* Subheader row: subheader left, association box right on desktop */
.subheader-row {
    display: flex;
    flex-wrap: wrap;
    align-items: stretch;
    gap: 0.75rem;
    margin: 0 auto 1rem auto;
    max-width: 100%;
}
@media (min-width: 769px) {
    .subheader-row {
        flex-wrap: nowrap;
        align-items: center;
        max-width: 1600px;
        padding: 0 2rem;
        box-sizing: border-box;
    }
}
@media (min-width: 769px) {
    .subheader-row .subheader {
        flex: 1 1 auto;
        min-width: 0;
        margin: 0 !important;
        text-align: left !important;
    }
    .subheader-row .association-section {
        flex: 0 0 auto;
        margin: 0 !important;
    }
}
.subheader-row .subheader-empty {
    display: none;
}
@media (max-width: 768px) {
    .subheader-row .subheader-empty {
        display: block;
        width: 100%;
        background: rgba(255, 255, 255, 0.95) !important;
        box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1) !important;
        color: #1f2937 !important;
    }
}

/* Subheader styling - appears below page-header */
.subheader {
    font-size: 0.875rem !important;
    line-height: 1.5 !important;
    color: #1f2937 !important;
    background: rgba(255, 255, 255, 0.95) !important;
    padding: 0.625rem 1rem !important;
    border-radius: 0.5rem !important;
    margin: 0 auto 1rem auto !important; /* Center horizontally */
    display: block !important; /* Changed to block for proper centering */
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1) !important;
    max-width: 100% !important;
    width: fit-content !important;
    text-align: center; /* Center text inside subheader */
}

/* Desktop: Ensure subheader is centered when not in row */
@media (min-width: 769px) {
    .subheader-row .subheader {
        margin-left: 0 !important;
        margin-right: 0 !important;
    }
    .subheader:not(.subheader-empty) {
        margin-left: auto !important;
        margin-right: auto !important;
        display: block !important;
    }
}

.subheader a {
    color: #3b82f6 !important;
    text-decoration: none !important;
    font-weight: 500 !important;
    transition: color 0.2s ease !important;
}

.subheader a:hover {
    color: #2563eb !important;
    text-decoration: underline !important;
}

/* Mobile: Full width subheader */
@media (max-width: 768px) {
    .subheader {
        width: 100% !important;
        margin-bottom: 0.75rem !important;
        padding: 0.5rem 0.75rem !important;
    }
    
    .mobile-influencer-thumbnail {
        width: 51px;
        height: 51px;
        border-radius: 50%;
        object-fit: cover;
        border: 2px solid rgba(255, 255, 255, 0.4);
        box-shadow: 0 2px 8px rgba(0, 0, 0, 0.2);
        transition: transform 0.2s ease;
    }
    
    .mobile-influencer-thumbnail:hover {
        transform: scale(1.05);
    }
    
    .mobile-influencer-placeholder {
        width: 51px;
        height: 51px;
        border-radius: 50%;
        background: rgba(59, 130, 246, 0.3);
        border: 2px solid rgba(255, 255, 255, 0.4);
        display: flex;
        align-items: center;
        justify-content: center;
        color: white;
        font-size: 1.6rem;
        font-weight: 700;
    }
    
    .category-subtitle p {
        text-align: justify;
    }
    
    /* Style links within subtitle to be white */
    .category-subtitle p a,
    .category-subtitle a {
        color: #ffffff !important;
        text-decoration: underline;
        text-shadow: 0 1px 2px rgba(0, 0, 0, 0.2);
    }

    .category-subtitle p a:hover,
    .category-subtitle a:hover {
        color: rgba(255, 255, 255, 0.9) !important;
        text-decoration: underline;
    }
    
    .mobile-header-category-image {
        display: block !important;
    }
    
    .desktop-only {
        display: none !important;
    }
    
    /* Hide dev inactivate button on mobile */
    .dev-inactivate-product {
        display: none !important;
    }
}

/* Dev-only: Inactivate Product Button (Desktop Only) */
.dev-inactivate-product {
    display: block;
    text-align: center;
    margin-top: 8px;
}

.dev-inactivate-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
}

.dev-inactivate-btn:hover {
    background: ##dc2626 !important;
    transform: translateY(-1px);
    box-shadow: 0 2px 8px rgba(239, 68, 68, 0.3);
}

.dev-inactivate-btn:active {
    transform: translateY(0);
}

.dev-inactivate-btn:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

/* Influencer Modal Styles */
.influencer-modal {
    display: none;
    position: fixed;
    z-index: 10000;
    left: 0;
    top: 0;
    width: 100%;
    height: 100%;
    background-color: rgba(0, 0, 0, 0.85);
    backdrop-filter: blur(4px);
    align-items: center;
    justify-content: center;
    padding: 1rem;
}

.influencer-modal-content {
    background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%);
    border-radius: 24px;
    max-width: 450px;
    width: 100%;
    position: relative;
    padding: 0;
    text-align: center;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.3);
    overflow: hidden;
}

.influencer-modal-header {
    background: linear-gradient(135deg, #3b82f6 0%, #1e40af 100%);
    color: #ffffff;
    padding: 1.5rem 2rem;
    border-radius: 24px 24px 0 0;
    display: flex;
    justify-content: space-between;
    align-items: center;
    position: relative;
    z-index: 10;
}

.influencer-modal-header h2 {
    margin: 0;
    font-size: 1.5rem;
    font-weight: 700;
    color: #ffffff;
}

.influencer-modal-close {
    background: rgba(255, 255, 255, 0.2);
    border: none;
    border-radius: 50%;
    font-size: 1.5rem;
    color: white;
    cursor: pointer;
    line-height: 1;
    padding: 0;
    width: 36px;
    height: 36px;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.2s ease;
}

.influencer-modal-content::before {
    display: none;
}

.influencer-modal-close:hover {
    background: rgba(255, 255, 255, 0.3);
    transform: rotate(90deg);
}

.influencer-modal-body {
    padding: 2rem 2rem 2rem 2rem;
    position: relative;
    z-index: 1;
    background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%);
    border-radius: 0 0 24px 24px;
    overflow: visible;
    min-height: 200px;
}

.influencer-modal-image-container {
    margin: 0 auto 1rem auto;
    position: relative;
    z-index: 2;
}

.influencer-modal-image {
    width: 120px;
    height: 120px;
    border-radius: 50%;
    object-fit: cover;
    border: 5px solid white;
    box-shadow: 0 8px 24px rgba(0, 0, 0, 0.15);
    display: block;
    margin: 0 auto;
}

.influencer-modal-placeholder {
    width: 120px;
    height: 120px;
    border-radius: 50%;
    background: linear-gradient(135deg, #3b82f6 0%, #1e40af 100%);
    border: 5px solid white;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-size: 3rem;
    font-weight: 700;
    margin: 0 auto;
    box-shadow: 0 8px 24px rgba(0, 0, 0, 0.15);
}

.influencer-modal-name {
    font-size: 1.75rem;
    font-weight: 700;
    color: #1f2937;
    margin: 0.5rem 0 0.75rem 0;
    line-height: 1.2;
    position: relative;
    z-index: 2;
}

.influencer-modal-role {
    font-size: 1.1rem;
    font-weight: 600;
    color: #374151;
    margin: 0 0 0.75rem 0;
    line-height: 1.4;
    position: relative;
    z-index: 2;
}

.influencer-modal-methodology {
    font-size: 0.95rem;
    color: #4b5563;
    margin: 0 auto 1.25rem auto;
    line-height: 1.6;
    font-weight: 400;
    max-width: 380px;
    position: relative;
    z-index: 2;
}

.influencer-modal-date {
    font-size: 0.9rem;
    color: #6b7280;
    margin: 0 0 1.5rem 0;
    font-style: italic;
}

.influencer-modal-buttons {
    display: flex;
    flex-direction: column;
    gap: 12px;
    width: 100%;
    margin-top: 1rem;
}

.influencer-modal-bio-link {
    display: block;
    width: 100%;
    padding: 0.75rem 1.25rem;
    background: linear-gradient(135deg, #3b82f6 0%, #1e40af 100%);
    color: white !important;
    text-decoration: none !important;
    border-radius: 8px;
    font-weight: 600;
    font-size: 0.9rem;
    transition: all 0.3s ease;
    box-shadow: 0 2px 8px rgba(59, 130, 246, 0.3);
    cursor: pointer;
    border: none;
    pointer-events: auto;
    position: relative;
    z-index: 10;
    text-align: center;
    box-sizing: border-box;
}

.influencer-modal-bio-link:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 20px rgba(59, 130, 246, 0.5);
    background: linear-gradient(135deg, #2563eb 0%, #1d4ed8 100%);
    text-decoration: none !important;
    color: white !important;
}

.influencer-modal-bio-link:active {
    transform: translateY(0);
}

.influencer-modal-bio-link:visited {
    color: white !important;
}

@media (max-width: 768px) {
    .influencer-modal-content {
        padding: 0;
        margin: 1rem;
        border-radius: 20px;
        max-width: calc(100% - 2rem);
    }
    
    .influencer-modal-header {
        padding: 1.25rem 1.5rem;
        border-radius: 20px 20px 0 0;
    }
    
    .influencer-modal-header h2 {
        font-size: 1.25rem;
    }
    
    .influencer-modal-body {
        padding: 1.5rem 1.5rem 1.5rem 1.5rem;
        border-radius: 0 0 20px 20px;
        min-height: 180px;
    }
    
    .influencer-modal-image-container {
        margin: 0 auto 1rem auto;
    }
    
    .influencer-modal-name {
        font-size: 1.5rem;
    }
    
    .influencer-modal-role {
        font-size: 1rem;
    }
    
    .influencer-modal-methodology {
        font-size: 0.9rem;
        max-width: 100%;
        padding: 0 0.5rem;
    }
    
    .influencer-modal-image,
    .influencer-modal-placeholder {
        width: 100px;
        height: 100px;
    }
    
    .influencer-modal-placeholder {
        font-size: 2.5rem;
    }
}

/* Desktop breadcrumb no-wrap (no ellipsis on desktop) */
.modern-breadcrumb { 
    overflow: visible; 
    max-width: 1600px;
    margin: 0 auto;
    padding: 0 2rem;
    box-sizing: border-box;
}
.breadcrumb-list { display: flex; align-items: center; white-space: nowrap; overflow: visible; flex-wrap: nowrap; }
.breadcrumb-item { flex: 0 0 auto; min-width: 0; }
.breadcrumb-link { display: inline-flex; align-items: center; max-width: 100%; color: #e5e7eb; white-space: nowrap; }
.breadcrumb-separator { margin: 0 6px; flex: 0 0 auto; }

/* Desktop: No truncation, show full breadcrumb */
.breadcrumb-item .breadcrumb-link { white-space: nowrap; overflow: visible; }

/* Ensure breadcrumb doesn't wrap on tablets (iPad) */
@media (min-width: 768px) and (max-width: 1200px) {
    .modern-breadcrumb {
        max-width: 1600px;
        margin: 0 auto;
        padding: 0 2rem;
        box-sizing: border-box;
        overflow: hidden;
    }
    .breadcrumb-list {
        white-space: nowrap !important;
        flex-wrap: nowrap !important;
        overflow: hidden !important;
    }
    .breadcrumb-item {
        flex-shrink: 0;
    }
}

/* Mobile breadcrumb container */
@media (max-width: 767px) {
    .modern-breadcrumb {
        max-width: 100%;
        margin: 0;
        padding: 0 1rem;
        box-sizing: border-box;
    }
}

/* Mobile Category Hero - Watercolor Image + Curator Row */
.mobile-category-hero {
    display: none; /* Hidden on desktop */
}

.mobile-header-category-image {
    display: none; /* Hidden on desktop */
}

.mobile-subtitle-influencer-image {
    display: none; /* Hidden on desktop */
}

.mobile-watercolor-image {
    width: 100%;
    height: auto;
    border-radius: 8px;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.3);
    border: 2px solid rgba(255, 255, 255, 0.3);
}

.mobile-curator-badge {
    display: none; /* Hidden on desktop, shown on mobile via media query */
}

.desktop-only {
    display: block;
}

/* Curator Badge Styles */
.curator-badge {
    margin-top: 0.75rem;
    position: relative;
    z-index: 0;
}

.curator-link {
    display: inline-block;
    text-decoration: none !important;
    transition: all 0.3s ease;
}

.curator-link:hover {
    text-decoration: none !important;
}

.curator-link:hover .curator-name,
.curator-link:hover .curator-label,
.curator-link:hover .curator-date {
    text-decoration: none !important;
}

.curator-content {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 20px;
    background: linear-gradient(135deg, rgba(59, 130, 246, 0.1) 0%, rgba(30, 64, 175, 0.1) 100%);
    border: 2px solid rgba(59, 130, 246, 0.3);
    border-radius: 12px;
    backdrop-filter: blur(10px);
    transition: all 0.3s ease;
}

.curator-link:hover .curator-content {
    background: linear-gradient(135deg, rgba(59, 130, 246, 0.2) 0%, rgba(30, 64, 175, 0.2) 100%);
    border-color: rgba(59, 130, 246, 0.5);
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(59, 130, 246, 0.2);
}

.curator-photo {
    width: 50px;
    height: 50px;
    border-radius: 50%;
    object-fit: cover;
    border: 2px solid rgba(255, 255, 255, 0.8);
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.2);
}

.curator-photo-placeholder {
    width: 50px;
    height: 50px;
    border-radius: 50%;
    background: linear-gradient(135deg, #3b82f6 0%, #1e40af 100%);
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-weight: 700;
    font-size: 20px;
    border: 2px solid rgba(255, 255, 255, 0.8);
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.2);
}

.curator-info {
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.curator-name-row {
    display: flex;
    flex-direction: row;
    align-items: baseline;
    gap: 0;
    flex-wrap: nowrap;
}

.curator-label {
    font-size: 0.75rem;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: rgba(255, 255, 255, 0.8);
    font-weight: 600;
    display: inline;
    margin-right: 0.25rem;
}

.curator-name {
    font-size: 1.1rem;
    font-weight: 700;
    color: #ffffff;
    text-shadow: 0 1px 3px rgba(0, 0, 0, 0.3);
    display: inline;
}

.curator-date {
    font-size: 0.8rem;
    color: rgba(255, 255, 255, 0.7);
    margin-top: 2px;
}

/* Desktop: Position in upper right */
@media (min-width: 1025px) {
    .curator-badge {
        position: relative;
        flex-shrink: 0;
        margin-top: 0;
        margin-left: 0;
    }
}

/* Tablet and Mobile: Show below title */
@media (max-width: 1024px) {
    .curator-badge {
        position: relative;
        margin-top: 0.5rem;
        margin-bottom: 0.25rem;
        clear: both;
    }
    
    .curator-content {
        padding: 10px 16px;
        gap: 10px;
    }
    
    .curator-photo,
    .curator-photo-placeholder {
        width: 40px;
        height: 40px;
    }
    
    .curator-photo-placeholder span {
        font-size: 16px;
    }
    
    .curator-label {
        font-size: 0.7rem;
    }
    
    .curator-name {
        font-size: 0.95rem;
    }
    
    .curator-date {
        font-size: 0.75rem;
    }
}

/* Mobile: Show mobile category hero layout */
@media (max-width: 768px) {
    /* Hide desktop curator badge and desktop inline image */
    .curator-badge.desktop-only {
        display: none !important;
    }
    
    .desktop-only {
        display: none !important;
    }
    
    .category-image-wrapper {
        display: none !important;
    }
    
    /* Show mobile category hero */
    .mobile-category-hero {
        display: flex;
        gap: 0.75rem;
        align-items: stretch; /* Make children equal height */
        margin-bottom: 1rem;
    }
    
    .mobile-watercolor-image {
        flex-shrink: 0;
        width: 75px;
        height: 75px; /* Smaller height */
        object-fit: cover; /* Cover to maintain aspect */
        align-self: flex-start;
    }
    
    .mobile-curator-badge {
        display: block !important;
        margin: 0.75rem 0;
    }
    
    .mobile-curator-badge .curator-link {
        width: 100%;
        display: flex;
    }
    
    .mobile-curator-badge .curator-content {
        padding: 8px 12px;
        gap: 10px;
        width: 100%;
        display: flex;
        align-items: center; /* Vertically center content */
        min-height: 75px; /* Match image height */
        justify-content: space-between; /* Spread content across width */
    }
    
    .mobile-curator-badge .curator-photo,
    .mobile-curator-badge .curator-photo-placeholder {
        width: 38px;
        height: 38px;
        flex-shrink: 0;
    }
    
    .mobile-curator-badge .curator-info {
        flex: 1;
        display: flex;
        flex-direction: column;
        justify-content: center; /* Center content vertically */
        padding-left: 4px;
    }
    
    .mobile-curator-badge .curator-name-row {
        display: block;
        margin-bottom: 2px;
        line-height: 1.3;
    }
    
    .mobile-curator-badge .curator-label {
        font-size: 0.75rem;
        display: inline;
        margin-right: 4px;
    }
    
    .mobile-curator-badge .curator-name {
        font-size: 0.85rem;
        display: inline;
        font-weight: 600;
    }
    
    .mobile-curator-badge .curator-date {
        font-size: 0.75rem;
        display: block;
    }
}

/* Product Price Styling */
.product-price-container {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    padding: 12px 16px;
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    border-radius: 8px;
    color: white;
    font-weight: 600;
    box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1);
    text-decoration: none;
    transition: all 0.3s ease;
}

/* Clickable price link styling */
.product-price-link:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 12px rgba(0, 0, 0, 0.15);
    background: linear-gradient(135deg, #5a67d8 0%, #6b46c1 100%);
    text-decoration: none;
    color: white;
}

.product-price-link:active {
    transform: translateY(0);
    box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1);
}

.product-price-link:focus {
    outline: 2px solid #fbbf24;
    outline-offset: 2px;
}

/* Merchant Buttons Styling */
.merchant-buttons-container {
    display: flex;
    flex-direction: column;
    gap: 8px;
    margin-bottom: 12px;
}

.merchant-button {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 10px 14px;
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    border-radius: 8px;
    color: white;
    font-weight: 600;
    text-decoration: none;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
    transition: all 0.3s ease;
    border: none;
    cursor: pointer;
}

.merchant-button:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.15);
    background: linear-gradient(135deg, #5a67d8 0%, #6b46c1 100%);
    text-decoration: none;
    color: white;
}

.merchant-button:active {
    transform: translateY(0);
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
}

.merchant-button:focus {
    outline: 2px solid #fbbf24;
    outline-offset: 2px;
}

.merchant-button-has-price {
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
}

.merchant-button-no-price {
    background: linear-gradient(135deg, #6b7280 0%, #4b5563 100%);
}

.merchant-name {
    font-size: 13px;
    font-weight: 600;
}

.merchant-price {
    font-size: 14px;
    font-weight: 700;
}

@media (max-width: 768px) {
    .merchant-buttons-container {
        gap: 6px;
    }
    
    .merchant-button {
        padding: 8px 12px;
        font-size: 12px;
    }
    
    .merchant-name {
        font-size: 12px;
    }
    
    .merchant-price {
        font-size: 13px;
    }
    
    /* Reduce badge margins on mobile */
    .product-badges-section {
        margin-top: 4px !important;
        margin-bottom: 4px !important;
    }
    
    /* Reduce spacing in product rows on mobile */
    .product-image-container {
        margin-bottom: 6px !important;
    }
    
    .rating-row {
        margin-top: 4px !important;
        margin-bottom: 6px !important;
    }
    
    .merchant-options-container {
        margin-top: 0 !important;
        margin-bottom: 4px !important;
        gap: 4px !important;
    }
    
    .product-badges-section-mobile {
        margin-top: 4px !important;
        margin-bottom: 4px !important;
    }
    
    .product-media-section {
        gap: 6px !important;
    }
    
    /* Reduce product-main gap on mobile */
    .product-main {
        gap: 2px !important;
    }
    
    /* Expandable breadcrumb styles */
    .mobile-breadcrumb .breadcrumb-collapsed {
        cursor: pointer;
        user-select: none;
        padding-left: 0 !important;
        margin-left: 0 !important;
    }
    
    .mobile-breadcrumb .breadcrumb-expanded {
        display: none !important;
        height: 0 !important;
        overflow: hidden !important;
        flex-wrap: wrap !important;
        width: 100% !important;
        max-width: 100% !important;
        box-sizing: border-box !important;
        word-wrap: break-word !important;
        overflow-wrap: break-word !important;
        padding: 0 !important;
        margin: 0 !important;
    }
    
    .mobile-breadcrumb .breadcrumb-expanded.show {
        display: flex !important;
        height: auto !important;
        overflow: visible !important;
    }
    
    .mobile-breadcrumb .breadcrumb-expanded .breadcrumb-link {
        white-space: normal !important;
        word-break: break-word !important;
        max-width: 100% !important;
    }
    
    .mobile-breadcrumb .breadcrumb-expanded .breadcrumb-separator {
        white-space: normal !important;
    }
}

.price-label {
    font-size: 0.9rem;
    opacity: 0.9;
}

.price-value {
    font-size: 1.25rem;
    font-weight: 700;
    text-shadow: 0 1px 2px rgba(0, 0, 0, 0.1);
}

/* Price History Icon removed */

/* Mobile Responsive */
@media (max-width: 768px) {
    .product-media-section {
        margin: 0 0 8px 0;
        padding: 12px;
        gap: 6px;
        width: 100%;
    }
    
    .product-header {
        margin-bottom: 0;
    }
    
    .product-image {
        max-width: 150px;
        max-height: 150px;
    }
    
    .product-price-container {
        padding: 10px 14px;
    }
    
    .price-value {
        font-size: 1.1rem;
    }
}

@media (max-width: 480px) {
    .product-image {
        max-width: 120px;
        max-height: 120px;
    }
    
    .product-price-container {
        flex-direction: column;
        gap: 4px;
        padding: 8px 12px;
    }
    
    .price-label {
        font-size: 0.8rem;
    }
    
    .price-value {
        font-size: 1rem;
    }
}

/* Category Subtitle Styling */
.category-subtitle-container {
    width: 100%;
    margin: 0.5rem 0;
}

/* Dev-only subtitle regenerate controls */
.dev-subtitle-regenerate {
    display: flex;
    align-items: center;
    justify-content: flex-end;
    gap: 12px;
    margin: 0.5rem 0 0.25rem 0;
}
.dev-subtitle-regenerate-btn {
    appearance: none;
    border: 1px solid rgba(255,255,255,0.35);
    background: rgba(15, 23, 42, 0.55);
    color: #ffffff;
    padding: 8px 12px;
    border-radius: 8px;
    font-size: 12px;
    font-weight: 700;
    cursor: pointer;
}
.dev-subtitle-regenerate-btn:hover {
    background: rgba(15, 23, 42, 0.70);
}
.dev-subtitle-regenerate-btn:disabled {
    opacity: 0.7;
    cursor: not-allowed;
}
.dev-subtitle-regenerate-status {
    font-size: 12px;
    color: rgba(255,255,255,0.9);
}
.dev-subtitle-spinner {
    display: inline-block;
    width: 12px;
    height: 12px;
    border: 2px solid rgba(255,255,255,0.45);
    border-top-color: rgba(255,255,255,0.0);
    border-radius: 999px;
    margin-right: 8px;
    vertical-align: -2px;
    animation: devSubtitleSpin 0.9s linear infinite;
}
@keyframes devSubtitleSpin {
    to { transform: rotate(360deg); }
}

.category-subtitle {
    padding: 1.25rem;
    background: rgba(255, 255, 255, 0.15);
    border-radius: 8px;
    border: 1px solid rgba(255, 255, 255, 0.2);
    backdrop-filter: blur(10px);
    overflow: auto; /* Ensure floated content is contained */
    clear: both;
}

.category-image-wrapper {
    float: left;
    margin: 0 1.5rem 1rem 0;
    max-width: 158px;
    width: 52.5%;
}

.category-inline-image {
    display: block;
    width: 100%;
    height: auto;
    border-radius: 8px;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.3);
    border: 2px solid rgba(255, 255, 255, 0.3);
    margin: 0;
}

.subtitle-methodology-btn.desktop-only {
    display: block;
    width: 100%;
    margin-top: 5px;
    margin-bottom: 0;
    margin-left: 0;
    margin-right: 0;
    font-size: 0.6875rem; /* Smaller font on desktop to fit without truncation */
    white-space: nowrap;
    overflow: visible;
    text-overflow: clip;
}

.category-subtitle p {
    font-size: 1.1rem;
    line-height: 1.7;
    margin: 0;
    font-weight: 400;
    text-shadow: 0 1px 2px rgba(0, 0, 0, 0.2);
    color: #ffffff !important;
}

/* Desktop: Make links white in subtitle */
.category-subtitle p a {
    color: #ffffff !important;
    text-decoration: underline;
    text-shadow: 0 1px 2px rgba(0, 0, 0, 0.2);
}

.category-subtitle p a:hover {
    color: rgba(255, 255, 255, 0.9) !important;
    text-decoration: underline;
}

.subtitle-show-more-btn {
    background: #6b7280;
    color: white;
    border: none;
    padding: 0.25rem 0.75rem;
    border-radius: 4px;
    font-size: 0.75rem;
    font-weight: 500;
    cursor: pointer;
    margin: 0;
    margin-left: 0.25rem;
    transition: all 0.2s ease;
    display: inline-block;
    vertical-align: baseline;
}

.subtitle-show-more-btn:hover {
    background: #4b5563;
    transform: none;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.2);
}

.subtitle-show-more-btn.desktop-only {
    display: inline-block;
}

/* Desktop subtitle display - show short by default */
.subtitle-short-desktop {
    display: inline;
}

.subtitle-full-desktop {
    display: none;
}

/* iPad subtitle display */
.subtitle-short-ipad {
    display: none;
}

.subtitle-show-more-btn.ipad-only {
    display: none;
}

@media (min-width: 769px) and (max-width: 1200px) {
    .subtitle-short-desktop {
        display: none;
    }
    .subtitle-short-ipad {
        display: inline;
    }
    .subtitle-show-more-btn.ipad-only {
        display: inline-block;
    }
}

/* Mobile Responsive for Subtitle */
@media (max-width: 768px) {
    .subtitle-show-more-btn.desktop-only {
        display: none !important;
    }
    .subtitle-short-ipad {
        display: none !important;
    }
    
    div.disclosure-text-top {
        padding: 0.25rem 0 0 0;
        max-width: 100%;
        margin: 0;
        margin-top: 0.25rem;
    }
    
    div.disclosure-text-top p {
        font-size: 0.8rem;
        line-height: 1.6;
        padding: 0 1rem;
        margin-bottom: 0.25rem;
    }
    
    .disclosure-divider {
        display: block !important;
        border: none;
        border-top: 1px solid rgba(255, 255, 255, 0.3);
        margin: 0.25rem 1rem 0.25rem 1rem;
        padding: 0;
    }
    
    .modern-breadcrumb {
        margin-top: 0.25rem !important;
        padding-top: 0.25rem !important;
    }
    
    div.disclosure-text-top a {
        display: inline;
        margin: 0;
        padding: 0;
        background: none;
        border: none;
        border-radius: 0;
        text-decoration: underline !important;
        font-weight: 700;
        font-size: 0.8rem;
        color: #ffffff !important;
        transition: opacity 0.2s ease;
    }
    
    div.disclosure-text-top a::after {
        content: "";
        display: none;
    }
    
    div.disclosure-text-top a:hover,
    div.disclosure-text-top a:active {
        opacity: 0.8;
        background: none;
        border: none;
        transform: none;
    }
    
    .category-subtitle-container {
        margin: 0.25rem 0 1rem 0;
        position: relative;
    }
    
    .category-subtitle {
        padding: 1rem;
        border-radius: 6px;
        position: relative;
        overflow: hidden; /* Clear float */
    }
    
    .category-subtitle p {
        font-size: 1rem;
        line-height: 1.6;
        /* Always clamp to 2 lines on mobile by default */
        display: -webkit-box;
        margin-right: 0; /* Allow text to wrap around image */
        -webkit-line-clamp: 2;
        -webkit-box-orient: vertical;
        overflow: hidden;
        text-overflow: ellipsis;
        margin-bottom: 0.5rem;
        -webkit-overflow-scrolling: touch;
        word-wrap: break-word;
        word-break: break-word;
        hyphens: auto;
        -webkit-transform: translateZ(0);
        transform: translateZ(0);
    }
    /* Expanded state removes clamp */
    .category-subtitle p.expanded {
        display: block;
        -webkit-line-clamp: initial;
        overflow: visible;
        text-overflow: initial;
        margin-bottom: 0.5rem;
    }
    
    .subtitle-read-more {
        display: flex !important; /* override inline style="display:none"; JS may hide if short */
        justify-content: flex-start;
        align-items: center;
        gap: 0.75rem;
        margin-top: 0.5rem;
        clear: both;
        flex-wrap: wrap;
    }
    
    /* Center the links when there's only one (no methodology link) */
    .subtitle-read-more.single-link {
        justify-content: center;
    }
    
    /* When both links are present, space them apart */
    .subtitle-read-more.has-methodology {
        justify-content: space-between;
    }
    
    .subtitle-methodology-link-mobile {
        color: rgba(255, 255, 255, 0.9);
        text-decoration: none;
        font-weight: 500;
        font-size: 0.9rem;
        padding: 0.5rem 1rem;
        background: linear-gradient(135deg, rgba(59, 130, 246, 0.8) 0%, rgba(30, 64, 175, 0.8) 100%);
        border-radius: 20px;
        border: 1px solid rgba(255, 255, 255, 0.3);
        transition: all 0.3s ease;
        display: inline-block;
        flex: 0 0 auto;
    }
    
    .subtitle-methodology-link-mobile:hover {
        background: linear-gradient(135deg, rgba(37, 99, 235, 0.9) 0%, rgba(30, 58, 138, 0.9) 100%);
        color: white;
        text-decoration: none;
        transform: translateY(-1px);
    }
    
    .read-more-link {
        color: rgba(255, 255, 255, 0.9);
        text-decoration: none;
        font-weight: 500;
        font-size: 0.9rem;
        padding: 0.5rem 1rem;
        background: rgba(255, 255, 255, 0.2);
        border-radius: 20px;
        border: 1px solid rgba(255, 255, 255, 0.3);
        transition: all 0.3s ease;
        display: inline-block;
        flex: 0 0 auto;
        /* Only push to right when methodology link is present */
    }
    
    /* When methodology link exists, push read-more to the right */
    .subtitle-read-more.has-methodology .read-more-link {
        margin-left: auto;
    }
    
    .read-more-link:hover {
        background: rgba(255, 255, 255, 0.3);
        color: white;
        text-decoration: none;
        transform: translateY(-1px);
    }
}

/* Subtitle Methodology Button */
.subtitle-methodology-btn {
    background: linear-gradient(135deg, #3b82f6 0%, #1e40af 100%);
    color: #ffffff !important;
    border: 2px solid rgba(255, 255, 255, 0.3);
    border-radius: 8px;
    padding: 0.75rem 0.5rem;
    font-size: 0.9375rem;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.3s ease;
    box-shadow: 0 2px 8px rgba(59, 130, 246, 0.3);
    text-align: center;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

/* Wrapper for button when no image exists - centers it on desktop */
.subtitle-methodology-btn-no-image-wrapper {
    text-align: center;
    margin-top: 1rem;
    margin-bottom: 0.5rem;
}

.subtitle-methodology-btn:hover {
    background: linear-gradient(135deg, #2563eb 0%, #1e3a8a 100%);
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(59, 130, 246, 0.5);
    border-color: rgba(255, 255, 255, 0.5);
}

/* Methodology Modal Styling */
.methodology-modal {
    display: none;
    position: fixed;
    z-index: 10000;
    left: 0;
    top: 0;
    width: 100%;
    height: 100%;
    background-color: rgba(0, 0, 0, 0.6);
    backdrop-filter: blur(4px);
    align-items: center;
    justify-content: center;
    padding: 1rem;
    overflow-y: auto;
}

.methodology-modal-content {
    background: #ffffff;
    border-radius: 16px;
    max-width: 700px;
    width: 100%;
    max-height: 90vh;
    overflow-y: auto;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.3);
    animation: modalFadeIn 0.3s ease;
}

@keyframes modalFadeIn {
    from {
        opacity: 0;
        transform: scale(0.95) translateY(-20px);
    }
    to {
        opacity: 1;
        transform: scale(1) translateY(0);
    }
}

.methodology-modal-header {
    background: linear-gradient(135deg, #3b82f6 0%, #1e40af 100%);
    color: #ffffff;
    padding: 1.5rem 2rem;
    border-radius: 16px 16px 0 0;
    display: flex;
    justify-content: space-between;
    align-items: center;
    position: sticky;
    top: 0;
    z-index: 10;
}

.methodology-modal-header h2 {
    margin: 0;
    font-size: 1.5rem;
    font-weight: 700;
}

.methodology-modal-close {
    background: rgba(255, 255, 255, 0.2);
    border: none;
    color: #ffffff;
    font-size: 2rem;
    font-weight: 300;
    width: 36px;
    height: 36px;
    border-radius: 50%;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.3s ease;
    line-height: 1;
    padding: 0;
}

.methodology-modal-close:hover {
    background: rgba(255, 255, 255, 0.3);
    transform: rotate(90deg);
}

.methodology-modal-body {
    padding: 2rem;
}

.methodology-text {
    margin-bottom: 1.5rem;
}

.methodology-text h3 {
    font-size: 1.125rem;
    font-weight: 700;
    color: #1f2937;
    margin: 0 0 0.75rem 0;
}

.methodology-text p {
    font-size: 1rem;
    line-height: 1.7;
    color: #4b5563;
    margin: 0;
}

.verification-badges {
    margin-top: 1.5rem;
    padding-top: 1.5rem;
    border-top: 1px solid #e5e7eb;
}

.verification-badges h3 {
    font-size: 1.125rem;
    font-weight: 700;
    color: #1f2937;
    margin: 0 0 1rem 0;
    cursor: pointer;
    transition: color 0.2s ease;
    user-select: none;
}

.verification-badges h3:hover {
    color: #3b82f6;
}

.verification-list {
    list-style: none;
    padding: 0;
    margin: 0;
}

.verification-list li {
    display: flex;
    align-items: flex-start;
    gap: 0.75rem;
    padding: 0.75rem 0;
    font-size: 1rem;
    line-height: 1.6;
    color: #374151;
}

/* Toast notification for categoryID copy */
.categoryid-toast {
    position: fixed;
    bottom: 30px;
    left: 50%;
    transform: translateX(-50%) translateY(100px);
    background: #10b981;
    color: white;
    padding: 16px 24px;
    border-radius: 8px;
    font-size: 0.95rem;
    font-weight: 600;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
    z-index: 10000;
    opacity: 0;
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    pointer-events: none;
    display: flex;
    align-items: center;
    gap: 8px;
}

.categoryid-toast.show {
    opacity: 1;
    transform: translateX(-50%) translateY(0);
}

.categoryid-toast svg {
    width: 20px;
    height: 20px;
    stroke: white;
    stroke-width: 2.5;
    fill: none;
}

.verification-list li svg {
    flex-shrink: 0;
    margin-top: 0.125rem;
}

.methodology-updated {
    margin-top: 1.5rem;
    padding-top: 1rem;
    border-top: 1px solid #e5e7eb;
    text-align: right;
}

.methodology-updated small {
    font-size: 0.875rem;
    color: #6b7280;
}

/* Association section: "Other Software products for [Association]" - desktop light blue box (right side of subheader row) */
.association-section {
    margin: 0;
    padding: 0.625rem 1rem;
    background: #e0f2fe;
    border-radius: 0.5rem;
    border: 1px solid #bae6fd;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.08);
}
.association-section p {
    margin: 0;
    font-size: 0.875rem;
    line-height: 1.5;
    color: #0c4a6e !important;
}
.association-section a {
    color: #0369a1 !important;
    font-weight: 600;
    text-decoration: underline;
}
.association-section a:hover {
    color: #075985 !important;
}

/* Association modal - blue header like methodology modal, styled list */
.association-modal {
    display: none;
    position: fixed;
    z-index: 10001;
    left: 0;
    top: 0;
    width: 100%;
    height: 100%;
    background-color: rgba(0, 0, 0, 0.6);
    backdrop-filter: blur(4px);
    align-items: center;
    justify-content: center;
    padding: 1rem;
    overflow-y: auto;
}
.association-modal-content {
    background: #ffffff;
    border-radius: 16px;
    max-width: 520px;
    width: 100%;
    max-height: 85vh;
    overflow: hidden;
    display: flex;
    flex-direction: column;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.3);
    animation: modalFadeIn 0.3s ease;
}
.association-modal-header {
    background: linear-gradient(135deg, #3b82f6 0%, #1e40af 100%);
    color: #ffffff !important;
    padding: 1.25rem 1.5rem;
    border-radius: 16px 16px 0 0;
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-shrink: 0;
}
.association-modal-header h2 {
    margin: 0;
    font-size: 1.25rem;
    font-weight: 700;
    color: #ffffff !important;
}
.association-modal-close {
    background: rgba(255, 255, 255, 0.2);
    border: none;
    color: #ffffff !important;
    font-size: 1.5rem;
    font-weight: 300;
    width: 36px;
    height: 36px;
    border-radius: 50%;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.2s ease;
    line-height: 1;
    padding: 0;
}
.association-modal-close:hover {
    background: rgba(255, 255, 255, 0.3);
    color: #ffffff !important;
}
.association-modal-body {
    padding: 1.25rem 1.5rem 1.5rem;
    overflow-y: auto;
    background: linear-gradient(180deg, #f8fafc 0%, #f1f5f9 50%, #e2e8f0 100%);
}
.association-list {
    list-style: none;
    margin: 0;
    padding: 0;
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}
.association-list li {
    margin: 0;
    padding: 0;
    border-radius: 12px;
    overflow: hidden;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.08);
    background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%);
    border: 1px solid rgba(59, 130, 246, 0.15);
    transition: box-shadow 0.25s ease, transform 0.25s ease;
}
.association-list li:hover {
    box-shadow: 0 4px 14px rgba(59, 130, 246, 0.22);
    transform: translateX(4px);
}
.association-list li:last-child {
    margin-bottom: 0;
}
.association-list a {
    display: flex;
    align-items: center;
    padding: 0.875rem 1rem;
    color: #1e40af !important;
    text-decoration: none;
    font-size: 1rem;
    font-weight: 600;
    transition: all 0.25s ease;
    background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%);
    position: relative;
}
.association-list a::before {
    content: '';
    display: inline-block;
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: linear-gradient(135deg, #3b82f6 0%, #2563eb 100%);
    margin-right: 14px;
    flex-shrink: 0;
    box-shadow: 0 0 0 2px rgba(59, 130, 246, 0.2);
}
.association-list a::after {
    content: '\2192';
    margin-left: auto;
    font-size: 1.125rem;
    font-weight: 700;
    color: #3b82f6;
    opacity: 0.6;
    transition: all 0.25s ease;
}
.association-list a:hover {
    background: linear-gradient(135deg, #eff6ff 0%, #dbeafe 50%, #bfdbfe 100%) !important;
    color: #1d4ed8 !important;
}
.association-list a:hover::before {
    background: linear-gradient(135deg, #2563eb 0%, #1d4ed8 100%);
    box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.35);
}
.association-list a:hover::after {
    opacity: 1;
    transform: translateX(4px);
}
.association-mobile-inline {
    display: none;
}

@media (max-width: 768px) {
    .association-section {
        display: none !important;
    }
    .association-mobile-inline {
        display: inline;
    }
}

@media (min-width: 769px) {
    .association-mobile-inline {
        display: none !important;
    }
}

/* Methodology modal: How We Evaluate button below verification (footer) - show on all viewports */
.methodology-modal-footer .how-we-evaluate-btn-footer {
    display: inline-block;
    margin-top: 1.5rem;
    padding: 10px 20px;
    background: #3b82f6;
    color: #ffffff !important;
    text-decoration: none;
    border-radius: 8px;
    font-size: 0.9375rem;
    font-weight: 600;
    transition: all 0.2s ease;
    box-shadow: 0 2px 4px rgba(59, 130, 246, 0.3);
}
.methodology-modal-footer .how-we-evaluate-btn-footer:hover {
    background: #2563eb;
    transform: translateY(-1px);
    box-shadow: 0 4px 8px rgba(59, 130, 246, 0.4);
}

/* Mobile Responsive for Modal */
@media (max-width: 768px) {
    .methodology-modal {
        padding: 1rem;
        padding-top: calc(1rem + env(safe-area-inset-top, 0px));
        align-items: flex-start;
    }
    
    .methodology-modal-content {
        max-width: 95%;
        max-height: 90vh;
        border-radius: 12px;
        margin-top: calc(1rem + env(safe-area-inset-top, 0px));
    }
    
    .methodology-modal-header {
        padding: 1.25rem 1.5rem;
        position: sticky;
        top: 0;
        z-index: 10;
    }
    
    .methodology-modal-header h2 {
        font-size: 1.25rem;
    }
    
    .methodology-modal-body {
        padding: 1.5rem;
    }
}

@media (min-width: 769px) {
    .methodology-text h3,
    .verification-badges h3 {
        font-size: 1rem;
    }
    
    .methodology-text p,
    .verification-list li {
        font-size: 0.9375rem;
    }
}

@media (max-width: 480px) {
    .category-subtitle-container {
        margin: 0.75rem 0;
    }
    
    .category-subtitle {
        padding: 0.875rem;
    }
    
    .category-subtitle p {
        font-size: 0.95rem;
        line-height: 1.5;
    }
}

/* Desktop Enhancement */
@media (min-width: 1024px) {
    .product-media-section {
        flex-direction: column;
        align-items: center;
        width: 100%;
        margin: 16px 0;
    }
    
    .product-image-container {
        width: 100%;
        margin-bottom: 6px !important;
    }
    
    .product-price-container {
        width: 100%;
        min-width: 200px;
    }
    
    .category-subtitle-container {
        margin: 2rem 0;
    }
    
    .category-subtitle {
        padding: 1.5rem;
    }
    
    .category-subtitle p {
        font-size: 1.15rem;
        line-height: 1.8;
    }
    
    /* Ensure product images align vertically regardless of badge or title height */
    .product-card {
        align-items: flex-start;
    }
    
    .product-content {
        align-items: flex-start;
        /* Ensure consistent grid row alignment */
        grid-auto-rows: min-content;
    }
    
    /* Ensure product images align consistently across all product cards */
    .product-main {
        display: flex;
        flex-direction: column;
        align-items: flex-start;
        /* Ensure consistent vertical alignment */
        align-self: flex-start;
    }
    
    .product-header {
        order: 1;
        width: 100%;
        flex-shrink: 0;
    }
    
    .product-media-section {
        order: 2;
        align-self: flex-start;
        margin-top: 0;
        padding-top: 0;
        /* Ensure consistent positioning - images will align horizontally across cards */
        flex-shrink: 0;
    }
    
    .product-image-container {
        align-self: flex-start;
        position: relative;
        flex-shrink: 0;
    }
    
    /* Ensure consistent image alignment by standardizing the product-main height start point */
    .product-main > *:first-child {
        min-height: 0;
    }
}

/* Product Tabs */
.product-tabs {
    display: flex;
    background: #f8f9fa;
    border-radius: 8px;
    padding: 4px;
    margin: 2rem 0;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
    position: sticky;
    top: 80px; /* Position under the header */
    z-index: 40; /* Lower than search dropdown (1000) and header (100) */
    backdrop-filter: blur(10px);
    background: rgba(248, 249, 250, 0.95);
    transition: all 0.3s ease;
}

/* Sort controls */
.sort-control-desktop { margin-left: auto; }
.sort-wrapper { display: inline-flex; align-items: center; gap: 10px; background: rgba(255,255,255,0.18); padding: 6px 10px; border-radius: 9999px; border: 1px solid rgba(255,255,255,0.24); }
.sort-label { font-size: 12px; font-weight: 700; letter-spacing: .04em; text-transform: uppercase; color: #ffffff; opacity: .9; }
.sort-select { padding: 8px 12px; border: 1px solid #c7d2fe; border-radius: 9999px; background: linear-gradient(135deg, #eef2ff, #e0e7ff); color: #111827; font-weight: 600; box-shadow: 0 8px 20px rgba(59,130,246,0.15); }
.sort-select:focus { outline: none; box-shadow: 0 0 0 3px rgba(59,130,246,0.25); }
.sort-trigger-mobile { 
  display: none; 
  margin-left: auto; 
  background: linear-gradient(135deg, #eef2ff, #e0e7ff); 
  color: #111827; 
  border: 1px solid #d1d5db; 
  border-radius: 9999px; 
  padding: 8px 12px; 
  font-weight: 700; 
  cursor: pointer;
  -webkit-tap-highlight-color: transparent;
  -webkit-touch-callout: none;
  -webkit-user-select: none;
  user-select: none;
}
.sort-trigger-mobile:active { transform: translateY(1px); }

/* Sort modal */
.sort-modal { 
  position: fixed; 
  top: 0; 
  left: 0; 
  width: 100%; 
  height: 100%; 
  display: none; 
  z-index: 999999; 
  -webkit-overflow-scrolling: touch; 
  -webkit-transform: translateZ(0);
  transform: translateZ(0);
  overflow: hidden;
  max-width: 100vw;
  box-sizing: border-box;
}
.sort-modal[aria-hidden="false"] { 
  display: block !important; 
  visibility: visible !important;
  opacity: 1 !important;
}
.sort-modal-backdrop { 
  position: absolute; 
  top: 0; 
  left: 0; 
  right: 0; 
  bottom: 0; 
  background: rgba(0,0,0,0.45); 
  z-index: 1; 
  pointer-events: auto; 
}
.sort-modal-panel { 
  position: absolute; 
  left: 50%; 
  top: 50%; 
  transform: translate(-50%, -50%); 
  width: 90%; 
  max-width: 400px; 
  background: #ffffff; 
  border-radius: 16px; 
  box-shadow: 0 25px 60px rgba(0,0,0,0.25); 
  overflow: hidden; 
  z-index: 2; 
  pointer-events: auto; 
  -webkit-transform: translate(-50%, -50%); 
  -webkit-backface-visibility: hidden; 
  backface-visibility: hidden;
  box-sizing: border-box;
}
.sort-modal-header { display: flex; align-items: center; justify-content: space-between; padding: 12px 16px; background: linear-gradient(135deg, var(--primary-color), var(--primary-light)); color: #ffffff; }
.sort-modal-body { padding: 12px; display: grid; gap: 10px; }
.sort-option { 
  width: 100%; 
  padding: 12px 14px; 
  border: 1px solid #e5e7eb; 
  border-radius: 12px; 
  background: #f9fafb; 
  color: #111827; 
  font-weight: 600; 
  text-align: left; 
  cursor: pointer;
  -webkit-tap-highlight-color: transparent;
  -webkit-touch-callout: none;
  -webkit-user-select: none;
  -moz-user-select: none;
  -ms-user-select: none;
  user-select: none;
  transition: background-color 0.2s ease;
}
.sort-option:hover { background: #f3f4f6; }
.sort-option:active { background: #e5e7eb; }
.sort-modal-close { background: transparent; border: none; color: #ffffff; font-size: 18px; line-height: 1; cursor: pointer; }

/* Prevent horizontal scrolling when modal is open */
body.modal-open {
  overflow-x: hidden !important;
  max-width: 100vw !important;
}

@media (max-width: 768px) {
  .sort-control-desktop { display: none; }
  .sort-trigger-mobile { display: inline-block; }
}

/* Enhanced sticky effect */
.product-tabs.sticky {
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
    border: 1px solid rgba(0, 0, 0, 0.1);
}

/* Ensure search dropdown appears above sticky tabs */
.search-results {
    z-index: 10000 !important;
}

.search-results.show {
    z-index: 10000 !important;
}

/* Ensure search input and container have proper z-index */
.search-container {
    z-index: 10001 !important;
    position: relative;
}

.tab-button {
    flex: 1;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
    padding: 0.75rem 1rem;
    border: none;
    background: transparent;
    color: #6b7280;
    font-weight: 500;
    border-radius: 6px;
    cursor: pointer;
    transition: all 0.3s ease;
    font-size: 0.9rem;
}

.tab-button:hover {
    color: #374151;
    background: rgba(255, 255, 255, 0.5);
}

.tab-button.active {
    background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 100%);
    color: white;
    font-weight: 600;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
}

.tab-button svg {
    flex-shrink: 0;
}

.tab-content {
    display: none;
    width: 100%;
    max-width: 100%;
    box-sizing: border-box;
}

.tab-content.active {
    display: block;
}

/* Desktop: Constrain tab content to match tabs bar width */
@media (min-width: 1025px) {
    .tab-content-container-desktop {
        max-width: 1600px;
        margin: 0 auto;
        padding: 0 2rem;
        box-sizing: border-box;
    }
}

/* Tablet and Mobile: Full width, no constraints */
@media (max-width: 1024px) {
    .tab-content-container-desktop {
        max-width: 100% !important;
        margin: 0 !important;
        padding: 0 !important;
    }
}

@media (max-width: 768px) {
    .product-tabs {
        margin: 1.5rem 0;
        position: sticky;
        top: 55px; /* Slightly lower for mobile header */
        z-index: 40; /* Lower than search dropdown (1000) and header (100) */
        backdrop-filter: blur(10px);
        background: rgba(248, 249, 250, 0.95);
        border-radius: 6px;
        padding: 3px;
    }
    
    .tab-button {
        padding: 0.6rem 0.8rem;
        font-size: 0.85rem;
    }
    
    .tab-button svg {
        width: 14px;
        height: 14px;
    }
}

/* Tab text responsive */
.tab-text-mobile {
    display: none;
}

.tab-text-desktop {
    display: inline;
}

/* Similar Categories Styles */
.similar-categories-tab-desktop {
    display: inline-flex; /* Show on desktop by default */
}

/* When tabs are sticky, still show it */
.product-tabs.sticky .similar-categories-tab-desktop {
    display: inline-flex;
}

.similar-categories-desktop-content {
    max-height: none;
    overflow: visible;
    max-width: 100%;
    box-sizing: border-box;
    padding: 0;
    margin: 0;
}

.similar-categories-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(240px, 1fr));
    gap: 2rem;
    max-width: 100%;
    width: 100%;
    box-sizing: border-box;
    padding: 0;
    margin: 0;
    overflow-x: hidden;
}

.similar-category-item {
    display: flex;
    flex-direction: column;
    align-items: center;
    padding: 1.25rem;
    background: white;
    border: 1px solid #e2e8f0;
    border-radius: 12px;
    text-decoration: none;
    transition: all 0.2s ease;
    min-height: 280px;
    max-width: 100%;
    box-sizing: border-box;
}

@media (min-width: 1200px) {
    .similar-categories-grid {
        grid-template-columns: repeat(auto-fill, minmax(260px, 1fr));
        gap: 2.5rem;
    }
    
    .similar-category-item {
        min-height: 320px;
        padding: 1.5rem;
    }
    
    .similar-category-img {
        width: 200px;
        height: 200px;
    }
}

.similar-category-item:hover {
    transform: translateY(-4px);
    box-shadow: 0 8px 24px rgba(0, 0, 0, 0.15);
}

.similar-category-img {
    width: 180px;
    height: 180px;
    object-fit: cover;
    border-radius: 10px;
    margin-bottom: 1rem;
    flex-shrink: 0;
}

.similar-category-name {
    color: #2d3748;
    font-size: 1rem;
    font-weight: 600;
    line-height: 1.4;
    text-align: center;
}

/* Mobile Similar Categories Button - Floating Sticky */
.similar-categories-mobile-trigger {
    display: none !important; /* Hidden by default, shown when tabs are sticky via JS */
    position: fixed !important; /* Force fixed positioning */
    bottom: 16px !important; /* Bottom left positioning */
    left: 16px !important;
    top: auto !important; /* Ensure top is not set elsewhere */
    right: auto !important;
    z-index: 1000 !important; /* Increase z-index to ensure visibility */
    opacity: 0;
    visibility: hidden;
    transition: opacity 0.3s ease, visibility 0.3s ease;
    will-change: opacity, visibility; /* Optimize for animations */
    -webkit-transform: translateZ(0); /* Force hardware acceleration on iOS */
    transform: translateZ(0);
    width: auto; /* Allow content to determine width */
    min-width: 0; /* Reset min-width */
    margin: 0 !important; /* Remove any margins */
    padding: 0 !important; /* Remove any padding */
}

.similar-categories-mobile-trigger.show {
    display: block !important;
    opacity: 1 !important;
    visibility: visible !important;
}

/* Ensure button is visible on all mobile widths */
@media (max-width: 768px) {
    .similar-categories-mobile-trigger.show {
        display: block !important;
        opacity: 1 !important;
        visibility: visible !important;
        position: fixed !important;
        bottom: 16px !important;
        left: 16px !important;
        z-index: 1000 !important;
    }
}

.similar-categories-mobile-trigger.hidden {
    display: none !important;
    opacity: 0;
    visibility: hidden;
}

.similar-categories-btn {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
    padding: 0.5rem 1.25rem;
    background: linear-gradient(135deg, #3b82f6 kondado, #1e40af 100%);
    color: #ffffff;
    border: 2px solid #ffffff;
    border-radius: 24px;
    font-size: 0.85rem;
    font-weight: 700;
    cursor: pointer;
    box-shadow: 0 8px 24px rgba(59, 130, 246, 0.5), 0 4px 12px rgba(30, 64, 175, 0.3), 0 0 0 2px rgba(255, 255, 255, 0.2);
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    width: auto; /* Changed from 100% to auto to size based on content */
    min-width: fit-content; /* Ensure minimum width fits content */
    position: relative;
    letter-spacing: 0.025em;
    text-shadow: 0 1px 2px rgba(0, 0, 0, 0.2);
}

@media (max-width: 768px) {
    .similar-categories-btn {
        padding: 0.875rem 1.75rem;
        font-size: 1rem;
        min-height: 48px;
        background: linear-gradient(135deg, #3b82f6 0%, #1e40af 100%);
        box-shadow: 0 8px 24px rgba(59, 130, 246, 0.6), 0 4px 12px rgba(30, 64, 175, 0.4), 0 0 0 3px rgba(255, 255, 255, 0.3);
        border: 2px solid #ffffff;
    }
    
    .similar-categories-btn-content svg {
        width: 20px;
        height: 20px;
        stroke: #ffffff;
        filter: drop-shadow(0 1px 2px rgba(0, 0, 0, 0.3));
    }
}

.similar-categories-btn:hover {
    background: linear-gradient(135deg, #2563eb 0%, #1e3a8a 100%);
    box-shadow: 0 10px 28px rgba(59, 130, 246, 0.6), 0 6px 16px rgba(30, 64, 175, 0.4), 0 0 0 3px rgba(255, 255, 255, 0.3);
    transform: translateY(-2px);
}

.similar-categories-btn:active {
    transform: translateY(0);
    box-shadow: 0 6px 20px rgba(59, 130, 246, 0.4), 0 3px 10px rgba(30, 64, 175, 0.3), 0 0 0 2px rgba(255, 255, 255, 0.2);
}

.similar-categories-btn-content {
    display: flex;
    align-items: center;
    justify-content: center;
    flex: 1;
    text-align: center;
    gap: 0.5rem;
}

.similar-categories-btn-content svg {
    width: 16px;
    height: 16px;
    stroke: #ffffff;
    stroke-width: 2.5;
    filter: drop-shadow(0 1px 1px rgba(0, 0, 0, 0.2));
}

.similar-categories-close {
    background: linear-gradient(135deg, #1e40af 0%, #1e3a8a 100%);
    border: 2px solid white;
    color: white;
    font-size: 0.75rem;
    font-weight: 700;
    line-height: 1;
    cursor: pointer;
    padding: 0;
    margin: 0;
    width: 24px;
    height: 24px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 50%;
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    flex-shrink: 0;
    position: absolute;
    right: -6px;
    top: -6px;
    box-shadow: 0 4px 12px rgba(30, 64, 175, 0.6), 0 2px 6px rgba(0, 0, 0, 0.2);
}

.similar-categories-close:hover,
.similar-categories-close:focus {
    background: linear-gradient(135deg, #2563eb 0%, #1d4ed8 100%);
    transform: scale(1.15) rotate(90deg);
    box-shadow: 0 6px 16px rgba(59, 130, 246, 0.6);
    outline: none;
}

.similar-categories-close:active {
    transform: scale(1.05) rotate(90deg);
}

/* Mobile Similar Categories Modal */
.similar-categories-modal {
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(0, 0, 0, 0.5);
    z-index: 999999;
    overflow: hidden;
}

.similar-categories-modal-content {
    position: absolute;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: white;
    display: flex;
    flex-direction: column;
}

.similar-categories-modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 1rem;
    background: #0066cc;
    color: white;
    flex-shrink: 0;
}

.similar-categories-modal-header h3 {
    margin: 0;
    font-size: 1.1rem;
    font-weight: 700;
}

.similar-categories-modal-close {
    background: transparent;
    border: none;
    color: white;
    font-size: 2rem;
    line-height: 1;
    cursor: pointer;
    padding: 0;
    width: 32px;
    height: 32px;
}

/* Category Image Modal */
.category-image-modal {
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(0, 0, 0, 0.8);
    z-index: 999999;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 2rem;
    box-sizing: border-box;
}

.category-image-modal-content {
    background: white;
    border-radius: 12px;
    max-width: 90%;
    max-height: 90%;
    display: flex;
    flex-direction: column;
    box-shadow: 0 10px 40px rgba(0, 0, 0, 0.3);
}

.category-image-modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 1rem 1.5rem;
    background: #0066cc;
    color: white;
    border-radius: 12px 12px 0 0;
    flex-shrink: 0;
}

.category-image-modal-header h3 {
    margin: 0;
    font-size: 1.2rem;
    font-weight: 700;
}

.category-image-modal-close {
    background: transparent;
    border: none;
    color: white;
    font-size: 2rem;
    line-height: 1;
    cursor: pointer;
    padding: 0;
    width: 32px;
    height: 32px;
    display: flex;
    align-items: center;
    justify-content: center;
}

.category-image-modal-close:hover {
    opacity: 0.8;
}

.category-image-modal-body {
    padding: 1.5rem;
    overflow: auto;
    display: flex;
    align-items: center;
    justify-content: center;
    max-height: calc(90vh - 80px);
}

.category-image-modal-body img {
    max-width: 100%;
    max-height: calc(90vh - 80px);
    object-fit: contain;
}

@media (max-width: 768px) {
    .category-image-modal {
        padding: 1rem;
    }
    
    .category-image-modal-content {
        max-width: 100%;
        max-height: 100%;
    }
    
    .category-image-modal-header {
        padding: 0.75rem 1rem;
    }
    
    .category-image-modal-header h3 {
        font-size: 1rem;
    }
    
    .category-image-modal-body {
        padding: 1rem;
        max-height: calc(100vh - 60px);
    }
    
    .category-image-modal-body img {
        max-height: calc(100vh - 60px);
    }
}

.similar-categories-modal-body {
    flex: 1;
    overflow-y: auto;
    padding: 1rem;
    -webkit-overflow-scrolling: touch;
    display: block; /* Default - will be overridden by mobile media query */
}

.similar-category-modal-item {
    display: flex;
    flex-direction: column;
    align-items: center;
    padding: 1.25rem;
    background: white;
    border: 1px solid #e2e8f0;
    border-radius: 12px;
    text-decoration: none;
    margin-bottom: 1rem;
    transition: all 0.2s ease;
    min-height: 220px;
}

.similar-category-modal-item:active {
    background: #f7fafc;
    transform: scale(0.98);
}

.similar-category-modal-img {
    width: 140px;
    height: 140px;
    object-fit: cover;
    border-radius: 10px;
    margin-bottom: 1rem;
    flex-shrink: 0;
}

.similar-category-modal-name {
    color: #2d3748;
    font-size: 1rem;
    font-weight: 600;
    line-height: 1.4;
    text-align: center;
}

@media (max-width: 768px) {
    .tab-text-desktop {
        display: none;
    }
    
    .tab-text-mobile {
        display: inline;
    }
    
    .similar-categories-tab-desktop {
        display: none !important; /* Never show on mobile, even when sticky */
    }
    
    .similar-categories-desktop-content {
        display: none;
    }
    
    /* Mobile responsive similar categories in modal */
    .similar-categories-modal-body {
        display: grid !important;
        grid-template-columns: repeat(2, 1fr) !important;
        gap: 1rem !important;
        padding: 1rem !important;
    }
    
    .similar-category-modal-item {
        min-height: auto; /* Allow height to grow with content */
        padding: 1rem;
        margin-bottom: 0 !important; /* Remove margin since grid handles spacing */
        width: 100%; /* Take full width of grid cell */
        display: flex;
        flex-direction: column;
        align-items: center;
    }
    
    .similar-category-modal-img {
        width: 100%; /* Take full width of the card */
        height: auto;
        aspect-ratio: 1; /* Maintain square aspect ratio */
        max-width: 100%;
        flex-shrink: 0; /* Don't shrink the image */
    }
    
    .similar-category-modal-name {
        font-size: 0.9rem;
        width: 100%;
        text-align: center;
        word-wrap: break-word;
        overflow-wrap: break-word;
        margin-top: 0.75rem;
        flex-grow: 1; /* Allow text area to grow */
        min-height: auto;
    }
}

@media (max-width: 480px) {
    .similar-categories-modal-body {
        grid-template-columns: repeat(2, 1fr) !important; /* Keep 2 columns even on small screens */
        gap: 0.75rem !important;
        padding: 0.75rem !important;
    }
    
    .similar-category-modal-item {
        min-height: auto; /* Allow height to grow with content */
        padding: 0.875rem;
        margin-bottom: 0 !important;
        width: 100%; /* Take full width of grid cell */
        display: flex;
        flex-direction: column;
        align-items: center;
    }
    
    .similar-category-modal-img {
        width: 100%; /* Take full width of the card */
        height: auto;
        aspect-ratio: 1; /* Maintain square aspect ratio */
        max-width: 100%;
        flex-shrink: 0; /* Don't shrink the image */
    }
    
    .similar-category-modal-name {
        font-size: 0.85rem;
        width: 100%;
        text-align: center;
        word-wrap: break-word;
        overflow-wrap: break-word;
        margin-top: 0.75rem;
        flex-grow: 1; /* Allow text area to grow */
        min-height: auto;
    }
}

/* FAQ Section Styling */
.faq-section {
    margin: 3rem 0;
    padding: 2rem;
    background: rgba(255, 255, 255, 0.1);
    border-radius: 12px;
    border: 1px solid rgba(255, 255, 255, 0.2);
    backdrop-filter: blur(10px);
}

.faq-section h2 {
    color: white;
    font-size: 1.8rem;
    font-weight: 700;
    margin-bottom: 2rem;
    text-align: center;
    text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3);
}

.faq-item {
    margin-bottom: 1.5rem;
    padding: 1.5rem;
    background: rgba(255, 255, 255, 0.05);
    border-radius: 8px;
    border: 1px solid rgba(255, 255, 255, 0.1);
    transition: all 0.3s ease;
}

.faq-item:hover {
    background: rgba(255, 255, 255, 0.08);
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1);
}

.faq-item h3 {
    color: white;
    font-size: 1.2rem;
    font-weight: 600;
    margin: 0 0 1rem 0;
    text-shadow: 0 1px 2px rgba(0, 0, 0, 0.3);
}

.faq-item p {
    color: rgba(255, 255, 255, 0.9) !important;
    font-size: 1rem;
    line-height: 1.6;
    margin: 0 !important;
    text-shadow: 0 1px 2px rgba(0, 0, 0, 0.2);
}

/* Mobile FAQ Styling */
@media (max-width: 768px) {
    .faq-section {
        margin: 2rem 0;
        padding: 1.5rem;
    }
    
    .faq-section h2 {
        font-size: 1.5rem;
        margin-bottom: 1.5rem;
    }
    
    .faq-item {
        padding: 1.25rem;
        margin-bottom: 1.25rem;
    }
    
    .faq-item h3 {
        font-size: 1.1rem;
    }
    
    .faq-item p {
        font-size: 0.95rem;
        color: rgba(255, 255, 255, 0.9) !important;
        margin: 0 !important;
    }
}

@media (max-width: 480px) {
    .faq-section {
        margin: 1.5rem 0;
        padding: 1rem;
    }
    
    .faq-section h2 {
        font-size: 1.3rem;
        margin-bottom: 1.25rem;
    }
    
    .faq-item {
        padding: 1rem;
        margin-bottom: 1rem;
    }
    
    .faq-item h3 {
        font-size: 1rem;
    }
    
    .faq-item p {
        font-size: 0.9rem;
        color: rgba(255, 255, 255, 0.9) !important;
        margin: 0 !important;
    }
}

/* Vote Buttons Styling */
.product-rank-container {
    display: flex;
    flex-direction: column;
    align-items: center;
    min-width: 80px;
    padding: 12px 8px;
}

.product-rank {
    background: linear-gradient(135deg, #3b82f6, #1d4ed8);
    color: white;
    display: flex;
    align-items: center;
    justify-content: center;
    min-width: 40px;
    font-size: 0.9rem;
    font-weight: 600;
    padding: 0.5rem;
    border-radius: 8px;
    margin-bottom: 50px;
}

.rank-number {
    font-size: 1.2rem;
    font-weight: 700;
}

.vote-buttons {
    display: flex;
    flex-direction: column;
    gap: 8px;
    align-items: center;
}

.vote-item {
    display: flex;
    align-items: center;
    gap: 6px;
}

.vote-count {
    font-size: 0.75rem;
    font-weight: 600;
    color: #6b7280;
    min-width: 32px;
    width: 32px;
    text-align: left;
}

.upvote-count {
    color: #16a34a;
}

.downvote-count {
    color: #dc2626;
}

.vote-btn {
    border-radius: 8px;
    padding: 8px;
    cursor: pointer;
    transition: all 0.2s ease;
    display: flex;
    align-items: center;
    justify-content: center;
    width: 36px;
    height: 36px;
}

.upvote-btn {
    background: #dcfce7;
    border: 1px solid #86efac;
}

.upvote-btn svg {
    width: 18px;
    height: 18px;
    stroke: #16a34a;
    transition: all 0.2s ease;
}

.upvote-btn:hover {
    background: #bbf7d0;
    border-color: #4ade80;
    transform: scale(1.1);
}

.upvote-btn:hover svg {
    stroke: #15803d;
}

.downvote-btn {
    background: #fee2e2;
    border: 1px solid #fca5a5;
}

.downvote-btn svg {
    width: 18px;
    height: 18px;
    stroke: #dc2626;
    transition: all 0.2s ease;
}

.downvote-btn:hover {
    background: #fecaca;
    border-color: #f87171;
    transform: scale(1.1);
}

.downvote-btn:hover svg {
    stroke: #b91c1c;
}

.vote-btn:active {
    transform: scale(0.95);
}

.upvote-btn.voted {
    background: linear-gradient(135deg, #10b981 0%, #059669 100%);
    border-color: #10b981;
}

.upvote-btn.voted svg {
    stroke: #ffffff;
}

.downvote-btn.voted {
    background: linear-gradient(135deg, #ef4444 0%, #dc2626 100%);
    border-color: #ef4444;
}

.downvote-btn.voted svg {
    stroke: #ffffff;
}

.vote-btn:disabled:not(.voted) {
    opacity: 0.5;
    cursor: not-allowed;
}

.vote-btn.voted:disabled {
    cursor: default;
    opacity: 1;
}

@media (max-width: 768px) {
    .vote-btn {
        width: 30px;
        height: 30px;
        padding: 5px;
    }
    
    .vote-btn svg {
        width: 16px;
        height: 16px;
    }
    
    .vote-count {
        font-size: 0.7rem;
        min-width: 28px;
        width: 28px;
    }
    
    .vote-item {
        gap: 4px;
    }
}

/* Product Award Badges */
.award-badge {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 3px 6px;
    border-radius: 6px;
    font-size: 0.55rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.3px;
    box-shadow: 0 1px 4px rgba(0, 0, 0, 0.15);
    margin-top: 0;
    white-space: nowrap;
    position: relative;
    overflow: hidden;
    cursor: pointer;
    transition: transform 0.2s ease, box-shadow 0.2s ease;
    min-height: 14px;
}

.award-badge:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.25);
}

.award-badge::before {
    content: '';
    position: absolute;
    top: 0;
    left: -100%;
    width: 100%;
    height: 100%;
    background: linear-gradient(90deg, transparent, rgba(255, 255, 255, 0.3), transparent);
    animation: shimmer 2s infinite;
}

@keyframes shimmer {
    0% { left: -100%; }
    50% { left: 100%; }
    100% { left: 100%; }
}

.award-badge svg {
    width: 10px;
    height: 10px;
    margin-right: 3px;
    flex-shrink: 0;
}

/* Ensure product-badge-large applies to award-badge too */
.product-badge-large.award-badge {
    padding: 6px 12px !important;
    font-size: 0.65rem !important;
    width: auto !important;
    height: auto !important;
    min-height: 20px !important; /* 30% less than 28px */
    display: flex !important;
    flex-direction: row !important;
    align-items: center !important;
    justify-content: flex-start !important;
    gap: 8px !important;
    text-align: left !important;
}

.product-badge-large.award-badge svg {
    width: 18px !important;
    height: 18px !important;
    margin-right: 0 !important;
}

/* Best Overall - Gold/Yellow */
.award-best-overall {
    background: linear-gradient(135deg, #FFD700 0%, #FFA500 100%);
    color: #1f2937;
    border: 1px solid #DAA520;
}

/* Best Value - Blue/Teal */
.award-best-value {
    background: linear-gradient(135deg, #3b82f6 0%, #06b6d4 100%);
    color: #ffffff;
    border: 1px solid #2563eb;
}

/* Highest Rated - Green/Emerald */
.award-highest-rated {
    background: linear-gradient(135deg, #10b981 0%, #059669 100%);
    color: #ffffff;
    border: 1px solid #047857;
}

/* Product Badges Section - container for badges in product-rank-container */
.product-badges-section {
    display: flex;
    flex-direction: column;
    gap: 4px;
    margin-top: 8px;
    margin-bottom: 0;
    align-items: center; /* Center each badge */
}

/* Mobile Badges Section - hidden on desktop, shown on mobile */
.product-badges-section-mobile {
    display: none;
    flex-wrap: wrap;
    gap: 0.5rem;
    margin-bottom: 1rem;
    justify-content: center;
    align-items: center;
}

/* Responsive badges styling for all viewports */
@media (max-width: 768px) {
    .product-badges-section {
        display: flex !important;
        flex-wrap: wrap;
        justify-content: center;
        gap: 6px;
    }
    
    .product-badges-section-mobile {
        display: flex !important;  /* Show badges on mobile */
        justify-content: center;
        align-items: center;
        flex-wrap: wrap;
        gap: 0.5rem;
        margin-bottom: 0.5rem;
        margin-top: 0.5rem;
        order: 4 !important;  /* Position between product-main (1) and tabs (5) */
        width: 100% !important;
    }
    
    .product-badges-section-mobile .award-badge {
        width: auto !important;
        flex-shrink: 0 !important;
        display: inline-flex !important;
        margin-top: 0 !important;
    }
    
    .product-why-we-love-section .product-badges-section-mobile {
        display: flex !important;
    }
}

/* Reason Badges - Base Style - icon left, text right */
.award-reason-badge {
    display: flex;
    flex-direction: row;
    align-items: center;
    justify-content: flex-start;
    gap: 4px;
    padding: 3px 6px;
    border-radius: 6px;
    font-size: 0.55rem;
    font-weight: 700;
    cursor: pointer;
    transition: all 0.2s ease;
    border: 1px solid;
    margin-top: 0;
    width: auto;
    height: auto;
    min-height: 14px;
    text-align: left;
    flex-shrink: 0;
}

/* Larger badge size when using product-badge-large class - stacked vertically, icon left, text right */
.product-badge-large {
    padding: 6px 12px !important;
    font-size: 0.65rem !important;
    border-radius: 8px !important;
    margin-top: 0 !important;
    width: auto !important;
    height: auto !important;
    min-height: 20px !important; /* 30% less than 28px */
    display: flex !important;
    flex-direction: row !important;
    align-items: center !important;
    justify-content: flex-start !important;
    gap: 8px !important;
    text-align: left !important;
    flex-shrink: 0 !important;
}

.product-badge-large svg {
    width: 18px !important;
    height: 18px !important;
    margin-right: 0 !important;
    flex-shrink: 0 !important;
}

.badge-text {
    text-transform: uppercase !important;
    font-weight: 700 !important;
    line-height: 1.2 !important;
    word-break: break-word !important;
}

.award-reason-badge:hover {
    transform: translateY(-1px);
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.15);
}

.award-reason-badge svg {
    width: 10px;
    height: 10px;
    flex-shrink: 0;
    margin-right: 0;
}

/* Best Features - Purple/Violet */
.award-best-features {
    background: linear-gradient(135deg, #8b5cf6 0%, #7c3aed 100%);
    color: #ffffff;
    border-color: #6d28d9;
}

/* Best Value Badge - Cyan/Teal */
.award-best-value-badge {
    background: linear-gradient(135deg, #14b8a6 0%, #0d9488 100%);
    color: #ffffff;
    border-color: #0f766e;
}

/* Best Reliability - Blue */
.award-best-reliability {
    background: linear-gradient(135deg, #3b82f6 0%, #2563eb 100%);
    color: #ffffff;
    border-color: #1d4ed8;
}

/* Most Popular - Orange/Amber */
.award-most-popular {
    background: linear-gradient(135deg, #f59e0b 0%, #d97706 100%);
    color: #ffffff;
    border-color: #b45309;
}

/* Expert Trusted - Indigo */
.award-expert-trusted {
    background: linear-gradient(135deg, #6366f1 0%, #4f46e5 100%);
    color: #ffffff;
    border-color: #4338ca;
}

/* Best Availability - Emerald */
.award-best-availability {
    background: linear-gradient(135deg, #10b981 0%, #059669 100%);
    color: #ffffff;
    border-color: #047857;
}

/* Highly Recommended - Rose/Pink */
.award-highly-recommended {
    background: linear-gradient(135deg, #f43f5e 0%, #e11d48 100%);
    color: #ffffff;
    border-color: #be123c;
}

/* General - Slate/Gray */
.award-general {
    background: linear-gradient(135deg, #64748b 0%, #475569 100%);
    color: #ffffff;
    border-color: #334155;
}

/* Dynamic Badges - Base Style - icon left, text right */
.award-dynamic-badge {
    display: flex;
    flex-direction: row;
    align-items: center;
    justify-content: flex-start;
    gap: 4px;
    padding: 3px 6px;
    border-radius: 6px;
    font-size: 0.55rem;
    font-weight: 700;
    cursor: pointer;
    transition: all 0.2s ease;
    border: 1px solid;
    margin-top: 0;
    width: auto;
    height: auto;
    min-height: 14px;
    text-align: left;
    flex-shrink: 0;
}

.award-dynamic-badge:hover {
    transform: translateY(-1px);
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.15);
}

.award-dynamic-badge svg {
    width: 10px;
    height: 10px;
    flex-shrink: 0;
    margin-right: 0;
}

/* Dynamic Badge Colors */
.award-dynamic-purple {
    background: linear-gradient(135deg, #8b5cf6 0%, #7c3aed 100%);
    color: #ffffff;
    border-color: #6d28d9;
}

.award-dynamic-red {
    background: linear-gradient(135deg, #ef4444 0%, #dc2626 100%);
    color: #ffffff;
    border-color: #b91c1c;
}

.award-dynamic-blue {
    background: linear-gradient(135deg, #3b82f6 0%, #2563eb 100%);
    color: #ffffff;
    border-color: #1d4ed8;
}

.award-dynamic-teal {
    background: linear-gradient(135deg, #14b8a6 0%, #0d9488 100%);
    color: #ffffff;
    border-color: #0f766e;
}

.award-dynamic-yellow {
    background: linear-gradient(135deg, #eab308 0%, #ca8a04 100%);
    color: #1f2937;
    border-color: #a16207;
}

.award-dynamic-green {
    background: linear-gradient(135deg, #10b981 0%, #059669 100%);
    color: #ffffff;
    border-color: #047857;
}

.award-dynamic-orange {
    background: linear-gradient(135deg, #f59e0b 0%, #d97706 100%);
    color: #ffffff;
    border-color: #b45309;
}

.award-dynamic-pink {
    background: linear-gradient(135deg, #ec4899 0%, #db2777 100%);
    color: #ffffff;
    border-color: #be185d;
}

/* Desktop: Show badge next to rank */
@media (min-width: 769px) {
    .product-rank-container {
        display: flex;
        flex-direction: column;
        align-items: center;
        min-width: 80px;
        padding: 12px 8px;
    }
    
    .award-badge {
        margin-top: 8px;
        font-size: 0.65rem;
        padding: 3px 6px;
    }
    
    /* Expert Score: Hide mobile, show desktop */
    .expert-score-mobile {
        display: none !important;
    }
    .expert-score-desktop {
        display: block !important;
    }
}

/* Mobile: Show badge below vote buttons */
@media (max-width: 768px) {
    .award-badge {
        margin-top: 0;
        font-size: 0.55rem;
        padding: 3px 6px;
        width: auto;
        justify-content: center;
        flex-shrink: 0;
    }
    
    .award-badge svg {
        width: 10px;
        height: 10px;
        margin-right: 3px;
    }
    
    /* Expert Score: Show mobile, hide desktop */
    .expert-score-mobile {
        display: block !important;
    }
    .expert-score-desktop {
        display: none !important;
    }
}

/* Award Modal */
.award-modal {
    display: none;
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(0, 0, 0, 0.75);
    z-index: 999999;
    backdrop-filter: blur(4px);
    animation: fadeIn 0.3s ease;
}

@keyframes fadeIn {
    from { opacity: 0; }
    to { opacity: 1; }
}

.award-modal.show {
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 20px;
}

.award-modal-content {
    background: white;
    border-radius: 24px;
    max-width: 500px;
    width: 100%;
    padding: 0;
    position: relative;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.3);
    animation: slideUp 0.3s ease;
    max-height: 90vh;
    overflow-y: auto;
}

@keyframes slideUp {
    from {
        transform: translateY(30px);
        opacity: 0;
    }
    to {
        transform: translateY(0);
        opacity: 1;
    }
}

.award-modal-close {
    position: absolute;
    top: 16px;
    right: 16px;
    background: transparent !important;
    border: none !important;
    width: 36px;
    height: 36px;
    border-radius: 0 !important;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 24px;
    color: ##ffffff !important;
    transition: all 0.2s ease;
    z-index: 10;
}

.award-modal-close:hover {
    background: transparent !important;
    color: ##ffffff !important;
    transform: rotate(90deg);
}

.award-modal-header {
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    padding: 40px 24px 80px 24px;
    border-radius: 24px 24px 0 0;
    text-align: center;
    position: relative;
}

.award-modal-icon {
    width: 120px;
    height: 120px;
    background: white;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 20px;
    box-shadow: 0 8px 24px rgba(0, 0, 0, 0.2);
    position: relative;
    z-index: 2;
}

.award-modal-icon svg {
    width: 60px;
    height: 60px;
    fill: #1f2937; /* Default dark color for visibility on white background */
}

.award-modal-icon.best-overall {
    background: linear-gradient(135deg, #FFD700 0%, #FFA500 100%);
}

.award-modal-icon.best-overall svg {
    fill: #1f2937;
}

.award-modal-icon.best-value {
    background: linear-gradient(135deg, #3b82f6 0%, #06b6d4 100%);
}

.award-modal-icon.best-value svg {
    fill: #ffffff;
}

.award-modal-icon.highest-rated {
    background: linear-gradient(135deg, #10b981 0%, #059669 100%);
}

.award-modal-icon.highest-rated svg {
    fill: #ffffff;
}

.award-modal-icon.best-features {
    background: linear-gradient(135deg, #8b5cf6 0%, #7c3aed 100%);
}

.award-modal-icon.best-features svg {
    fill: #ffffff;
}

.award-modal-icon.best-value-badge {
    background: linear-gradient(135deg, #14b8a6 0%, #0d9488 100%);
}

.award-modal-icon.best-value-badge svg {
    fill: #ffffff;
}

.award-modal-icon.best-reliability {
    background: linear-gradient(135deg, #3b82f6 0%, #2563eb 100%);
}

.award-modal-icon.best-reliability svg {
    fill: #ffffff;
}

.award-modal-icon.most-popular {
    background: linear-gradient(135deg, #f59e0b 0%, #d97706 100%);
}

.award-modal-icon.most-popular svg {
    fill: #ffffff;
}

.award-modal-icon.expert-trusted {
    background: linear-gradient(135deg, #6366f1 0%, #4f46e5 100%);
}

.award-modal-icon.expert-trusted svg {
    fill: #ffffff;
}

.award-modal-icon.best-availability {
    background: linear-gradient(135deg, #10b981 0%, #059669 100%);
}

.award-modal-icon.best-availability svg {
    fill: #ffffff;
}

.award-modal-icon.highly-recommended {
    background: linear-gradient(135deg, #f43f5e 0%, #e11d48 100%);
}

.award-modal-icon.highly-recommended svg {
    fill: #ffffff;
}

.award-modal-icon.general {
    background: linear-gradient(135deg, #64748b 0%, #475569 100%);
}

.award-modal-icon.general svg {
    fill: #ffffff;
}

.award-modal-icon.dynamic-purple {
    background: linear-gradient(135deg, #8b5cf6 0%, #7c3aed 100%);
}

.award-modal-icon.dynamic-purple svg {
    fill: #ffffff;
}

.award-modal-icon.dynamic-red {
    background: linear-gradient(135deg, #ef4444 0%, #dc2626 100%);
}

.award-modal-icon.dynamic-red svg {
    fill: #ffffff;
}

.award-modal-icon.dynamic-blue {
    background: linear-gradient(135deg, #3b82f6 0%, #2563eb 100%);
}

.award-modal-icon.dynamic-blue svg {
    fill: #ffffff;
}

.award-modal-icon.dynamic-teal {
    background: linear-gradient(135deg, #14b8a6 0%, #0d9488 100%);
}

.award-modal-icon.dynamic-teal svg {
    fill: #ffffff;
}

.award-modal-icon.dynamic-yellow {
    background: linear-gradient(135deg, #eab308 0%, #ca8a04 100%);
}

.award-modal-icon.dynamic-yellow svg {
    fill: #1f2937;
}

.award-modal-icon.dynamic-green {
    background: linear-gradient(135deg, #22c55e 0%, #16a34a 100%);
}

.award-modal-icon.dynamic-green svg {
    fill: #ffffff;
}

.award-modal-icon.dynamic-orange {
    background: linear-gradient(135deg, #f97316 0%, #ea580c 100%);
}

.award-modal-icon.dynamic-orange svg {
    fill: #ffffff;
}

.award-modal-icon.dynamic-pink {
    background: linear-gradient(135deg, #ec4899 0%, #db2777 100%);
}

.award-modal-icon.dynamic-pink svg {
    fill: #ffffff;
}

/* Dynamic Lavender */
.award-modal-icon.dynamic-lavender {
    background: linear-gradient(135deg, #a78bfa 0%, #8b5cf6 100%);
}

.award-modal-icon.dynamic-lavender svg {
    fill: #ffffff;
}

/* Dynamic Slate */
.award-modal-icon.dynamic-slate {
    background: linear-gradient(135deg, #64748b 0%, #475569 100%);
}

.award-modal-icon.dynamic-slate svg {
    fill: #ffffff;
}

/* Fallback for any dynamic color not explicitly defined - use purple gradient (must come after specific classes) */
.award-modal-icon[class*="dynamic-"]:not(.dynamic-purple):not(.dynamic-red):not(.dynamic-blue):not(.dynamic-teal):not(.dynamic-yellow):not(.dynamic-green):not(.dynamic-orange):not(.dynamic-pink):not(.dynamic-lavender):not(.dynamic-slate) {
    background: linear-gradient(135deg, #8b5cf6 0%, #7c3aed 100%);
}

.award-modal-icon[class*="dynamic-"]:not(.dynamic-purple):not(.dynamic-red):not(.dynamic-blue):not(.dynamic-teal):not(.dynamic-yellow):not(.dynamic-green):not(.dynamic-orange):not(.dynamic-pink):not(.dynamic-lavender):not(.dynamic-slate) svg {
    fill: #ffffff;
}

.award-modal-title {
    font-size: 1.75rem;
    font-weight: 800;
    color: white;
    margin: 0;
    text-shadow: 0 2px 4px rgba(0, 0, 0, 0.2);
}

.award-modal-body {
    padding: 0 24px 32px 24px;
    margin-top: -60px;
    position: relative;
    z-index: 1;
}

.award-curator-card {
    background: white;
    border: 2px solid #e5e7eb;
    border-radius: 16px;
    padding: 20px;
    margin-bottom: 24px;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.05);
}

.award-curator-header {
    display: flex;
    align-items: center;
    gap: 16px;
    margin-bottom: 12px;
}

.award-curator-photo {
    width: 60px;
    height: 60px;
    border-radius: 50%;
    object-fit: cover;
    border: 3px solid #3b82f6;
}

.award-curator-photo-placeholder {
    width: 60px;
    height: 60px;
    border-radius: 50%;
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 24px;
    font-weight: 700;
    color: white;
    border: 3px solid #3b82f6;
}

.award-curator-info {
    flex: 1;
}

.award-curator-label {
    font-size: 0.75rem;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: #6b7280;
    font-weight: 600;
    margin-bottom: 4px;
}

.award-curator-name {
    font-size: 1.25rem;
    font-weight: 700;
    color: #1f2937;
    margin: 0;
}

.award-date {
    font-size: 0.875rem;
    color: #6b7280;
    margin-top: 8px;
    display: flex;
    align-items: center;
    gap: 6px;
}

.award-date svg {
    width: 16px;
    height: 16px;
    fill: #6b7280;
}

.award-description {
    background: #f9fafb;
    border-radius: 12px;
    padding: 20px;
    border-left: 4px solid #3b82f6;
}

.award-description h4 {
    font-size: 0.875rem;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: #6b7280;
    font-weight: 600;
    margin: 0 0 8px 0;
}

.award-description p {
    font-size: 0.95rem;
    color: #374151;
    line-height: 1.6;
    margin: 0;
}

@media (max-width: 768px) {
    .award-modal-content {
        max-width: 100%;
        margin: 0;
        border-radius: 20px;
    }
    
    .award-modal-header {
        padding: 32px 20px 70px 20px;
    }
    
    .award-modal-icon {
        width: 100px;
        height: 100px;
    }
    
    .award-modal-icon svg {
        width: 50px;
        height: 50px;
    }
    
    .award-modal-title {
        font-size: 1.5rem;
    }
    
    .award-modal-body {
        padding: 0 20px 24px 20px;
        margin-top: -50px;
    }
    
    .award-curator-photo,
    .award-curator-photo-placeholder {
        width: 50px;
        height: 50px;
    }
    
    .award-curator-name {
        font-size: 1.1rem;
    }
}

/* Mobile-only Product Detail Tabs */
.product-detail-tabs-mobile {
    display: none; /* Hidden by default, shown only on mobile */
}

.product-detail-tabs-mobile .tab-buttons {
    display: flex;
    gap: 0;
    margin-bottom: 8px;
    border-bottom: 1px solid #e5e7eb;
    padding-bottom: 0;
    background: transparent;
}

.product-detail-tabs-mobile .tab-button {
    flex: 1;
    padding: 14px 16px;
    background: #ffffff;
    border: none;
    border-radius: 0;
    font-size: 0.9rem;
    font-weight: 600;
    color: #6b7280;
    cursor: pointer;
    transition: all 0.2s ease;
    text-align: center;
    position: relative;
    margin-bottom: -1px;
}

.product-detail-tabs-mobile .tab-button:hover {
    background: #f9fafb;
    color: #4b5563;
}

.product-detail-tabs-mobile .tab-button.active {
    background: #ffffff;
    color: #6b7280;
    border: none;
    box-shadow: none;
    border-radius: 0;
}

.product-detail-tabs-mobile .tab-button.active::after {
    content: '';
    position: absolute;
    bottom: -1px;
    left: 0;
    right: 0;
    height: 3px;
    background: #3b82f6;
    border-radius: 2px 2px 0 0;
}

.product-detail-tabs-mobile .tab-content-panel {
    display: none;
}

.product-detail-tabs-mobile .tab-content-panel.active {
    display: block;
}

/* Hide tabs on iPad and Desktop */
@media (min-width: 769px) {
    .product-detail-tabs-mobile {
        display: none !important;
    }
    
    /* Hide mobile-only rank+name header on iPad/Desktop */
    .product-header-mobile-rank-name {
        display: none !important;
    }
    
    /* On desktop, show ALL content sections (no tab control) */
    .product-pros-cons-stacked.product-pros-cons-original {
        display: flex !important;
        flex-direction: column;
    }
    .product-who-is-this-for-section.product-pros-cons-original {
        display: flex !important;
        flex-direction: column;
    }
    .product-why-we-love-section.product-why-we-love-original {
        display: block !important;
    }
    .product-description-section {
        display: block !important;
    }
    /* Show bottom pros/cons on desktop when Who Is This For layout is used */
    .product-pros-cons-bottom {
        display: flex !important;
    }
    
    /* Hide mobile badges wrapper on desktop */
    .product-badges-wrapper-mobile {
        display: none !important;
    }
    
    /* Desktop: Show desktop content, hide mobile content */
    .product-desc-near-button-desktop {
        display: block !important;
    }
    .product-desc-near-button-mobile {
        display: none !important;
    }
    .product-long-desc-desktop {
        display: block !important;
    }
    .product-long-desc-mobile {
        display: none !important;
    }
}

/* Show tabs only on mobile and hide original sections */
@media (max-width: 768px) {
    .product-detail-tabs-mobile {
        display: block;
    }
    
    /* On mobile, sections are controlled by data-active-tab attribute set by JavaScript */
    /* Default: hide all content sections initially */
    
    /* Original layout (no Who Is This For) - hide these by default */
    .product-content:not(.has-who-is-this-for) .product-pros-cons-stacked.product-pros-cons-original,
    .product-content:not(.has-who-is-this-for) .product-description-section,
    .product-content:not(.has-who-is-this-for) .product-why-we-love-section.product-why-we-love-original {
        display: none !important;
    }
    
    /* New layout (has Who Is This For) - hide these by default */
    .product-content.has-who-is-this-for .product-who-is-this-for-section,
    .product-content.has-who-is-this-for .product-why-we-love-section.product-why-we-love-original,
    .product-content.has-who-is-this-for .product-pros-cons-bottom {
        display: none !important;
    }
    
    /* =====================================================
       ORIGINAL LAYOUT (no Who Is This For data)
       Tabs: Why / Pros-Cons / Thoughts
       ===================================================== */
    
    /* Why tab - shows Expert Take */
    .product-content:not(.has-who-is-this-for)[data-active-tab="why"] .product-why-we-love-section.product-why-we-love-original { display: block !important; }
    .product-content:not(.has-who-is-this-for)[data-active-tab="why"] .product-pros-cons-stacked.product-pros-cons-original { display: none !important; }
    .product-content:not(.has-who-is-this-for)[data-active-tab="why"] .product-description-section { display: none !important; }
    
    /* Pros/Cons tab - shows original Pros/Cons stacked */
    .product-content:not(.has-who-is-this-for)[data-active-tab="proscons"] .product-why-we-love-section.product-why-we-love-original { display: none !important; }
    .product-content:not(.has-who-is-this-for)[data-active-tab="proscons"] .product-pros-cons-stacked.product-pros-cons-original { display: flex !important; flex-direction: column; }
    .product-content:not(.has-who-is-this-for)[data-active-tab="proscons"] .product-description-section { display: none !important; }
    
    /* Thoughts tab - shows Short Description */
    .product-content:not(.has-who-is-this-for)[data-active-tab="thoughts"] .product-why-we-love-section.product-why-we-love-original { display: none !important; }
    .product-content:not(.has-who-is-this-for)[data-active-tab="thoughts"] .product-pros-cons-stacked.product-pros-cons-original { display: none !important; }
    .product-content:not(.has-who-is-this-for)[data-active-tab="thoughts"] .product-description-section { display: block !important; }
    
    /* =====================================================
       NEW LAYOUT (has Who Is This For data)
       Tabs: Who / Pros-Cons / Thoughts
       ===================================================== */
    
    /* Who tab - shows Best for teams / Skip if */
    .product-content.has-who-is-this-for[data-active-tab="who"] .product-who-is-this-for-section { display: flex !important; flex-direction: column; }
    .product-content.has-who-is-this-for[data-active-tab="who"] .product-why-we-love-section.product-why-we-love-original { display: none !important; }
    .product-content.has-who-is-this-for[data-active-tab="who"] .product-pros-cons-bottom { display: none !important; }
    
    /* Pros/Cons tab - shows Pros/Cons bottom section (stacked) */
    .product-content.has-who-is-this-for[data-active-tab="proscons"] .product-who-is-this-for-section { display: none !important; }
    .product-content.has-who-is-this-for[data-active-tab="proscons"] .product-why-we-love-section.product-why-we-love-original { display: none !important; }
    .product-content.has-who-is-this-for[data-active-tab="proscons"] .product-pros-cons-bottom { display: flex !important; flex-direction: column; }
    
    /* Thoughts tab - shows Expert Take */
    .product-content.has-who-is-this-for[data-active-tab="thoughts"] .product-who-is-this-for-section { display: none !important; }
    .product-content.has-who-is-this-for[data-active-tab="thoughts"] .product-why-we-love-section.product-why-we-love-original { display: block !important; }
    .product-content.has-who-is-this-for[data-active-tab="thoughts"] .product-pros-cons-bottom { display: none !important; }
    
    /* Mobile: Show mobile content, hide desktop content */
    .product-desc-near-button-desktop {
        display: none !important;
    }
    .product-desc-near-button-mobile {
        display: block !important;
    }
    .product-long-desc-desktop {
        display: none !important;
    }
    .product-long-desc-mobile {
        display: block !important;
    }
    
    /* Tighten up content sections on mobile */
    .product-why-we-love-section.product-why-we-love-original,
    .product-pros-cons-stacked.product-pros-cons-original,
    .product-who-is-this-for-section,
    .product-description-section,
    .product-pros-cons-bottom {
        margin-top: 8px !important;
        margin-bottom: 2px !important;
        padding: 6px !important;
        width: 100% !important;
        order: 10 !important; /* Ensure content appears after tab buttons */
    }
    
    .why-we-love-section,
    .pros-section,
    .cons-section,
    .who-is-this-for-block,
    .who-is-this-not-for-block {
        padding: 6px !important;
        margin-bottom: 2px !important;
    }
    
    .product-media-section {
        gap: 4px !important;
        margin-bottom: 2px !important;
        padding: 0 !important;
    }
    
    .product-image-container {
        margin-bottom: 2px !important;
        margin-top: 2px !important;
        padding: 0 !important;
    }
    
    /* Make logo 15% smaller on mobile */
    .product-image {
        max-width: 85% !important;
        height: auto !important;
        margin: 0 auto !important;
    }
    
    /* Ensure sections inside tab panels maintain their flex/block display */
    .product-detail-tabs-mobile .tab-content-panel.active .product-pros-cons-stacked {
        display: flex !important;
    }
    
    .product-detail-tabs-mobile .tab-content-panel.active .product-why-we-love-section {
        display: flex !important;
    }
    
    /* Mobile Product Layout Redesign */
    /* Hide vote buttons on mobile */
    .product-rank-container .vote-buttons {
        display: none !important;
    }
    
    /* Hide the entire product-rank-container column on mobile */
    .product-rank-container {
        display: none !important;
    }
    
    /* Make product card full width and centered on mobile */
    .product-card {
        flex-direction: column !important;
        align-items: center !important;
        width: 100% !important;
        padding: 0 !important;
    }
    
    /* Make product-content full width and centered */
    .product-content {
        width: 100% !important;
        max-width: 100% !important;
        padding: 12px !important;
        display: flex !important;
        flex-direction: column !important;
        align-items: center !important;
    }
    
    /* Make product-main full width and centered */
    .product-main {
        width: 100% !important;
        max-width: 100% !important;
        display: flex !important;
        flex-direction: column !important;
        align-items: center !important;
        gap: 4px !important;
        order: 1 !important;
    }
    
    /* Ensure mobile tab container appears after product-main (buy button) but before content */
    .product-detail-tabs-mobile {
        order: 5 !important;
        width: 100% !important;
        margin-top: 6px !important;
        margin-bottom: 8px !important;
    }
    
    /* Mobile-only rank and name row */
    .product-header-mobile-rank-name {
        display: flex !important;
        align-items: center !important;
        justify-content: center !important;
        gap: 6px !important;
        width: 100% !important;
        margin-bottom: 4px !important;
        flex-wrap: wrap !important;
        order: 0 !important;
    }
    
    .product-rank-mobile {
        background: linear-gradient(135deg, #3b82f6, #1d4ed8) !important;
        color: white !important;
        display: inline-flex !important;
        align-items: center !important;
        justify-content: center !important;
        min-width: 48px !important;
        height: 48px !important;
        border-radius: 12px !important;
        font-size: 1.25rem !important;
        font-weight: 800 !important;
        flex-shrink: 0 !important;
        box-shadow: 0 2px 8px rgba(59, 130, 246, 0.3) !important;
    }
    
    .product-title-mobile {
        flex: 1 !important;
        min-width: 0 !important;
        text-align: center !important;
    }
    
    .product-title-mobile .product-title-link {
        font-size: 1.25rem !important;
        font-weight: 700 !important;
        line-height: 1.3 !important;
        text-align: center !important;
        word-wrap: break-word !important;
        overflow-wrap: break-word !important;
    }
    
    /* Hide desktop product-header on mobile */
    .product-header {
        display: none !important;
    }
    
    /* Center product media section */
    .product-media-section {
        width: 100% !important;
        max-width: 100% !important;
        align-items: center !important;
        margin: 0 auto !important;
    }
    
    /* Center rating row */
    .rating-row {
        justify-content: center !important;
        width: 100% !important;
    }
    
    /* Center merchant options */
    .merchant-options-container {
        width: 100% !important;
        align-items: center !important;
        display: flex !important;
        flex-direction: column !important;
    }
    
    .merchant-buttons-container {
        width: 100% !important;
        justify-content: center !important;
        align-items: center !important;
    }
    
    /* Center badges in mobile tab container */
    .product-detail-tabs-mobile .product-badges-section-mobile {
        justify-content: center !important;
        width: 100% !important;
    }
    
    /* Ensure product-image-container is centered */
    .product-image-container {
        display: flex !important;
        justify-content: center !important;
        align-items: center !important;
        width: 100% !important;
    }
    
    /* Ensure product-image is centered */
    .product-image {
        margin: 0 auto !important;
    }
    
    /* Make product-media-section relative for absolute positioning */
    .product-media-section {
        position: relative !important;
    }
    
    /* Price History Icon removed */
    
    /* Mobile: Deep Research Button - Dark purple background (already set in inline style) */
    .deep-research-button-container .deep-research-button {
        background: linear-gradient(135deg, ##6b21a8 0%, ##5b21b6 100%) !important;
        box-shadow: 0 2px 4px rgba(107, 33, 168, 0.3) !important;
    }
    
    /* Hide desktop deep research button on mobile (it's below score, above vote buttons) */
    /* Hide all deep research buttons on mobile */
    @media (max-width: 768px) {
        .deep-research-button-desktop {
            display: none !important;
        }
        
        /* Hide mobile button in product-detail-tabs-mobile */
        .product-detail-tabs-mobile .deep-research-button-container {
            display: none !important;
        }
        
        /* Hide all deep research button containers on mobile */
        .deep-research-button-container {
            display: none !important;
        }
    }
    
    /* Ensure desktop deep research button is full width and above pros */
    .deep-research-button-container {
        width: 100% !important;
        display: block !important;
    }
    
    /* Ensure deep research button inside pros-cons-stacked is full width and above */
    .product-pros-cons-stacked .deep-research-button-container {
        width: 100% !important;
        display: block !important;
        margin-top: 0 !important;
        margin-bottom: 20px !important;
        order: -1 !important; /* Place button before pros/cons sections */
    }
    
    /* Ensure product-pros-cons-stacked uses column layout on desktop */
    @media (min-width: 769px) {
        .product-pros-cons-stacked.product-pros-cons-original {
            display: flex !important;
            flex-direction: column !important;
        }
        
        .product-pros-cons-stacked.product-pros-cons-original .deep-research-button-container {
            order: -1 !important;
            width: 100% !important;
        }
        
        .product-pros-cons-stacked.product-pros-cons-original .product-pros-section {
            order: 0 !important;
        }
        
        .product-pros-cons-stacked.product-pros-cons-original .product-cons-section {
            order: 1 !important;
        }
    }
}
</style>

<script>
// Product Detail Tab switching functionality for mobile
function switchProductDetailTab(productId, tabName) {
    const tabContainer = document.getElementById('product-detail-tabs-mobile-' + productId);
    if (!tabContainer) return;
    
    // Remove active class from all tab buttons in this container
    const tabButtons = tabContainer.querySelectorAll('.tab-button');
    tabButtons.forEach(button => {
        button.classList.remove('active');
    });
    
    // Remove active class from all tab content panels in this container
    const tabPanels = tabContainer.querySelectorAll('.tab-content-panel');
    tabPanels.forEach(panel => {
        panel.classList.remove('active');
    });
    
    // Add active class to selected tab button
    const selectedButton = tabContainer.querySelector('.tab-button[data-tab="' + tabName + '"]');
    if (selectedButton) {
        selectedButton.classList.add('active');
    }
    
    // Add active class to selected tab content panel
    const selectedPanel = tabContainer.querySelector('.tab-content-panel[data-tab="' + tabName + '"]');
    if (selectedPanel) {
        selectedPanel.classList.add('active');
    }
    
    // Set data-active-tab on parent .product-content for CSS to show/hide the single "original" sections
    const productContent = tabContainer.closest('.product-content');
    if (productContent) {
        productContent.setAttribute('data-active-tab', tabName);
    }
}

// Initialize mobile tabs on page load - ensure correct default tab is set
document.addEventListener('DOMContentLoaded', function() {
    // Find all mobile tab containers and initialize them with the correct default tab
    const mobileTabContainers = document.querySelectorAll('.product-detail-tabs-mobile');
    mobileTabContainers.forEach(function(tabContainer) {
        const productContent = tabContainer.closest('.product-content');
        if (productContent) {
            // Check what the first tab is (could be "who" or "why" depending on layout)
            const firstTabButton = tabContainer.querySelector('.tab-button.active');
            const defaultTab = firstTabButton ? firstTabButton.getAttribute('data-tab') : 'why';
            // Always set the attribute to ensure CSS rules apply correctly
            productContent.setAttribute('data-active-tab', defaultTab);
        }
    });
});

// Tab switching functionality - defined early to be available for onclick handlers
function switchTab(tabName) {
    // Hide all tab contents
    const tabContents = document.querySelectorAll('.tab-content');
    tabContents.forEach(content => {
        content.classList.remove('active');
    });
    
    // Remove active class from all tab buttons
    const tabButtons = document.querySelectorAll('.tab-button');
    tabButtons.forEach(button => {
        button.classList.remove('active');
    });
    
    // Show selected tab content
    const selectedContent = document.getElementById(tabName + '-content');
    if (selectedContent) {
        selectedContent.classList.add('active');
        
        // Scroll to bottom of subtitle section
        setTimeout(function() {
            const subtitleContainer = document.querySelector('.category-subtitle-container');
            if (subtitleContainer) {
                const subtitleRect = subtitleContainer.getBoundingClientRect();
                const subtitleBottom = subtitleRect.bottom + window.scrollY;
                window.scrollTo({
                    top: subtitleBottom,
                    behavior: 'smooth'
                });
            } else {
                // Fallback: scroll to top of page
                window.scrollTo({
                    top: 0,
                    behavior: 'smooth'
                });
            }
        }, 150);
    }
    
    // Add active class to selected tab button
    const selectedButton = document.getElementById(tabName + '-tab');
    if (selectedButton) {
        selectedButton.classList.add('active');
    }
}

// Similar Categories Modal Functions
function openSimilarCategoriesModal() {
    const modal = document.getElementById('similarCategoriesModal');
    if (modal) {
        modal.style.display = 'block';
        document.body.style.overflow = 'hidden'; // Prevent background scrolling
    }
}

function closeSimilarCategoriesModal() {
    const modal = document.getElementById('similarCategoriesModal');
    if (modal) {
        modal.style.display = 'none';
        document.body.style.overflow = ''; // Restore scrolling
    }
}

// Category Image Modal Functions
function openCategoryImageModal(imagePath, categoryName) {
    const modal = document.getElementById('categoryImageModal');
    const modalImg = document.getElementById('categoryImageModalImg');
    const modalTitle = document.getElementById('categoryImageModalTitle');
    
    if (modal && modalImg && modalTitle) {
        // Check if it's the default L4 template image or a regular category image
        if (imagePath.indexOf('L4_Templates') >= 0) {
            modalImg.src = 'https://d25brt1ok2m0kr.cloudfront.net/_product_images/' + imagePath;
        } else {
            modalImg.src = 'https://d25brt1ok2m0kr.cloudfront.net/_category_images/' + imagePath;
        }
        modalImg.alt = categoryName;
        modalTitle.textContent = categoryName;
        modal.style.display = 'flex';
        document.body.style.overflow = 'hidden';
    }
}

function closeCategoryImageModal() {
    const modal = document.getElementById('categoryImageModal');
    if (modal) {
        modal.style.display = 'none';
        document.body.style.overflow = '';
    }
}

// Influencer Modal Functions
function openInfluencerModal(imagePath, name, date, bioLink, level1CategoryName, level2CategoryName, event) {
    var modal = document.getElementById('influencerModal');
    var modalImage = document.getElementById('influencerModalImage');
    var modalName = document.getElementById('influencerModalName');
    var modalRole = document.getElementById('influencerModalRole');
    var modalMethodology = document.getElementById('influencerModalMethodology');
    var modalDate = document.getElementById('influencerModalDate');
    var modalHeader = document.getElementById('influencerModalHeader');
    var triggerElement = event ? event.currentTarget : document.activeElement; // Store trigger for focus return
    
    if (!modal || !modalImage || !modalName || !modalRole || !modalMethodology || !modalDate) return;
    
    // Update modal header with level1CategoryName if provided
    if (modalHeader && level1CategoryName && level1CategoryName.length > 0) {
        modalHeader.textContent = level1CategoryName;
    } else if (modalHeader) {
        modalHeader.textContent = 'Evaluation Model';
    }
    
    if (imagePath && imagePath.length > 0) {
        // Check if imagePath is already a full URL or just a filename
        if (imagePath.indexOf('http') === 0) {
            modalImage.innerHTML = '<img src="' + imagePath + '" alt="' + name + '" class="influencer-modal-image">';
        } else {
            modalImage.innerHTML = '<img src="https://d25brt1ok2m0kr.cloudfront.net/_influencers/' + imagePath + '" alt="' + name + '" class="influencer-modal-image">';
        }
    } else {
        var initial = name ? name.charAt(0).toUpperCase() : '?';
        modalImage.innerHTML = '<div class="influencer-modal-placeholder">' + initial + '</div>';
    }
    
    modalName.textContent = name;
    modalRole.textContent = 'Founder & Lead Editor, WhatAreTheBest.com';
    
    // Build methodology text with Level 1 + Level 2 category names
    var methodologyText = 'Oversees the evaluation of ';
    if (level1CategoryName && level1CategoryName.length > 0 && level2CategoryName && level2CategoryName.length > 0) {
        methodologyText += level1CategoryName + ' & ' + level2CategoryName;
    } else if (level1CategoryName && level1CategoryName.length > 0) {
        methodologyText += level1CategoryName;
    } else if (level2CategoryName && level2CategoryName.length > 0) {
        methodologyText += level2CategoryName;
    } else {
        methodologyText += 'products';
    }
    methodologyText += ' using a transparent scoring framework based on documented capabilities, third-party validation, and category-specific criteria.';
    modalMethodology.textContent = methodologyText;
    
    if (date && date.length > 0) {
        modalDate.textContent = 'Last Updated on ' + date;
    } else {
        modalDate.textContent = '';
    }
    
    // Store trigger element for focus return
    var triggerId = '';
    if (triggerElement) {
        if (triggerElement.id) {
            triggerId = triggerElement.id;
        } else {
            // Create a temporary ID if none exists
            triggerId = 'modal-trigger-' + Date.now();
            triggerElement.id = triggerId;
        }
        modal.setAttribute('data-trigger-element', triggerId);
    }
    
    // Show modal and trap focus
    modal.style.display = 'flex';
    modal.setAttribute('aria-hidden', 'false');
    document.body.style.overflow = 'hidden';
    
    // Focus first focusable element (close button)
    var closeButton = modal.querySelector('.influencer-modal-close');
    if (closeButton) {
        closeButton.focus();
    }
    
    // Trap focus inside modal
    trapFocus(modal);
}

function closeInfluencerModal() {
    const modal = document.getElementById('influencerModal');
    if (modal) {
        modal.style.display = 'none';
        modal.setAttribute('aria-hidden', 'true');
        document.body.style.overflow = '';
        
        // Return focus to trigger element
        var triggerId = modal.getAttribute('data-trigger-element');
        if (triggerId) {
            var triggerElement = document.getElementById(triggerId);
            if (triggerElement) {
                triggerElement.focus();
            }
        }
        
        // Remove focus trap
        removeFocusTrap(modal);
    }
}

// Focus trap functions
function trapFocus(modal) {
    var focusableElements = modal.querySelectorAll(
        'button, [href], input, select, textarea, [tabindex]:not([tabindex="-1"])'
    );
    var firstElement = focusableElements[0];
    var lastElement = focusableElements[focusableElements.length - 1];
    
    function handleTabKey(e) {
        if (e.key !== 'Tab') return;
        
        if (e.shiftKey) {
            if (document.activeElement === firstElement) {
                e.preventDefault();
                lastElement.focus();
            }
        } else {
            if (document.activeElement === lastElement) {
                e.preventDefault();
                firstElement.focus();
            }
        }
    }
    
    modal.addEventListener('keydown', handleTabKey);
    modal.setAttribute('data-focus-trap-handler', 'true');
}

function removeFocusTrap(modal) {
    // Remove the focus trap attribute - the event listener will be cleaned up when modal is hidden
    modal.removeAttribute('data-focus-trap-handler');
}

// Close modal when clicking outside the image or pressing Escape
document.addEventListener('DOMContentLoaded', function() {
    
    const categoryImageModal = document.getElementById('categoryImageModal');
    if (categoryImageModal) {
        categoryImageModal.addEventListener('click', function(e) {
            if (e.target === categoryImageModal) {
                closeCategoryImageModal();
            }
        });
        
        // Close on Escape key
        document.addEventListener('keydown', function(e) {
            if (e.key === 'Escape' && categoryImageModal.style.display === 'flex') {
                closeCategoryImageModal();
            }
        });
    }
    
    // Influencer modal close handlers
    const influencerModal = document.getElementById('influencerModal');
    if (influencerModal) {
        influencerModal.addEventListener('click', function(e) {
            if (e.target === influencerModal) {
                closeInfluencerModal();
            }
        });
        
        // Close on Escape key
        document.addEventListener('keydown', function(e) {
            if (e.key === 'Escape' && influencerModal.style.display === 'flex') {
                closeInfluencerModal();
            }
        });
        
        // Make close button keyboard accessible
        var closeButton = influencerModal.querySelector('.influencer-modal-close');
        if (closeButton) {
            closeButton.addEventListener('keydown', function(e) {
                if (e.key === 'Enter' || e.key === ' ') {
                    e.preventDefault();
                    closeInfluencerModal();
                }
            });
        }
    }
});

function hideSimilarCategoriesButton() {
    const trigger = document.getElementById('similarCategoriesTrigger');
    if (trigger) {
        trigger.classList.add('hidden');
        trigger.classList.remove('show');
    }
}

// Enhanced sticky tabs functionality with debouncing to prevent flashing
document.addEventListener('DOMContentLoaded', function() {
    const similarCategoriesTrigger = document.getElementById('similarCategoriesTrigger');
    const productTabs = document.querySelector('.product-tabs');
    
    // Debug logging
('=== Similar Categories Button Debug ===');
('similarCategoriesTrigger element:', similarCategoriesTrigger);
('productTabs element:', productTabs);
('Window width:', window.innerWidth);
    
    // Helper function to check if we're on mobile
    function isMobile() {
        const mobile = window.innerWidth <= 768;
('isMobile() check:', mobile, '(width:', window.innerWidth + ')');
        return mobile;
    }
    
    // Helper function to show/hide mobile button
    function updateMobileButtonVisibility(shouldShow) {
('updateMobileButtonVisibility called with shouldShow:', shouldShow);
('  - similarCategoriesTrigger exists:', !!similarCategoriesTrigger);
        if (similarCategoriesTrigger) {
('  - has "hidden" class:', similarCategoriesTrigger.classList.contains('hidden'));
('  - current classes:', similarCategoriesTrigger.className);
        }
        
        if (similarCategoriesTrigger && !similarCategoriesTrigger.classList.contains('hidden')) {
            const mobile = isMobile();
            if (shouldShow && mobile) {
('  -> Adding "show" class');
                similarCategoriesTrigger.classList.add('show');
('  - classes after add:', similarCategoriesTrigger.className);
                const computed = window.getComputedStyle(similarCategoriesTrigger);
('  - computed display:', computed.display);
('  - computed opacity:', computed.opacity);
('  - computed visibility:', computed.visibility);
('  - computed position:', computed.position);
('  - computed bottom:', computed.bottom);
('  - computed left:', computed.left);
('  - computed z-index:', computed.zIndex);
('  - viewport height:', window.innerHeight);
('  - viewport width:', window.innerWidth);
                const rect = similarCategoriesTrigger.getBoundingClientRect();
('  - bounding rect:', {
                    width: rect.width,
                    height: rect.height,
                    top: rect.top,
                    left: rect.left,
                    bottom: rect.bottom,
                    right: rect.right
                });
                const expectedBottom = window.innerHeight - rect.height - 16;
('  - expected bottom position:', expectedBottom);
('  - actual top position:', rect.top);
('  - is button visible in viewport?', rect.top >= 0 && rect.bottom <= window.innerHeight);
                // Force positioning inline to override any CSS issues - always apply at mobile widths
                if (mobile) {
                    similarCategoriesTrigger.style.position = 'fixed';
                    similarCategoriesTrigger.style.bottom = '16px';
                    similarCategoriesTrigger.style.left = '16px';
                    similarCategoriesTrigger.style.top = 'auto';
                    similarCategoriesTrigger.style.right = 'auto';
                    similarCategoriesTrigger.style.zIndex = '1000';
                    similarCategoriesTrigger.style.display = 'block';
                    similarCategoriesTrigger.style.opacity = '1';
                    similarCategoriesTrigger.style.visibility = 'visible';
('  -> Applied inline styles to force visibility');
                }
            } else {
('  -> Removing "show" class (shouldShow:', shouldShow + ', mobile:', mobile + ')');
                similarCategoriesTrigger.classList.remove('show');
                // Clear inline styles that might prevent hiding
                similarCategoriesTrigger.style.display = '';
                similarCategoriesTrigger.style.opacity = '';
                similarCategoriesTrigger.style.visibility = '';
                similarCategoriesTrigger.style.border = '';
                similarCategoriesTrigger.style.backgroundColor = '';
('  - classes after remove:', similarCategoriesTrigger.className);
            }
        } else {
('  -> Skipping update (no element or has hidden class)');
        }
    }
    
    // Initialize mobile button visibility if productTabs doesn't exist
    if (!productTabs && similarCategoriesTrigger) {
        // If no tabs, show button on mobile immediately
        if (isMobile()) {
            updateMobileButtonVisibility(true);
        }
        // Update on resize
        window.addEventListener('resize', function() {
            updateMobileButtonVisibility(isMobile());
        });
    }
    
    if (productTabs) {
        let isSticky = false;
        let ticking = false;
        let lastKnownScrollPosition = 0;
        
        // Function to update sticky state with debouncing to prevent flashing
        let showHideTimeout;
        function updateStickyState() {
            const rect = productTabs.getBoundingClientRect();
            const headerHeight = isMobile() ? 70 : 80;
            const shouldBeSticky = rect.top <= headerHeight;
            
            // Only update if state actually changed
            if (shouldBeSticky !== isSticky) {
                isSticky = shouldBeSticky;
                
                // Clear any pending timeout
                if (showHideTimeout) {
                    clearTimeout(showHideTimeout);
                    showHideTimeout = null;
                }
                
                if (isSticky) {
                    productTabs.classList.add('sticky');
                    
                    // Show mobile similar categories button with slight delay to prevent flashing
                    showHideTimeout = setTimeout(function() {
                        if (isSticky) { // Double-check state hasn't changed
                            updateMobileButtonVisibility(true);
                        }
                        showHideTimeout = null;
                    }, 50);
                } else {
                    productTabs.classList.remove('sticky');
                    
                    // Hide mobile similar categories button when tabs are not sticky
                    showHideTimeout = setTimeout(function() {
                        if (!isSticky) { // Double-check state hasn't changed
                            updateMobileButtonVisibility(false);
                        }
                        showHideTimeout = null;
                    }, 150); // Longer delay on hide to prevent flashing
                }
            }
            
            ticking = false;
        }
        
        // Throttled scroll handler using requestAnimationFrame
        function onScroll() {
            lastKnownScrollPosition = window.scrollY;
            
            if (!ticking) {
                window.requestAnimationFrame(function() {
                    updateStickyState();
                });
                ticking = true;
            }
        }
        
        // Check on scroll with RAF throttling
        window.addEventListener('scroll', onScroll, { passive: true });
        
        // Check on resize with debouncing
        let resizeTimeout;
        window.addEventListener('resize', function() {
            clearTimeout(resizeTimeout);
            resizeTimeout = setTimeout(function() {
                updateStickyState();
                // Also update button visibility on resize if on mobile
                if (isSticky) {
                    updateMobileButtonVisibility(isMobile() && isSticky);
                }
            }, 100);
        });
        
        // Initial check
        updateStickyState();
    } else if (similarCategoriesTrigger && isMobile() && !similarCategoriesTrigger.classList.contains('hidden')) {
        // No product tabs, but show button on mobile if it exists
        updateMobileButtonVisibility(true);
    }
});

// DEV ONLY: Inactivate Product Function
function inactivateProduct(button) {
    const productId = button.getAttribute('data-product-id');
    const productName = button.getAttribute('data-product-name');
    
    if (!productId) {
        alert('Error: Product ID not found');
        return;
    }
    
    if (!confirm('Are you sure you want to inactivate "' + productName + '"?\n\nThis will set Active = 0 in the Products table.')) {
        return;
    }
    
    // Disable button during request
    button.disabled = true;
    button.style.opacity = '0.6';
    button.innerHTML = '<svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" style="display: inline-block; vertical-align: middle; margin-right: 6px; animation: spin 1s linear infinite;"><path d="M21 12a9 9 0 11-9-9c2.12 0 4.07.74 5.62 2l1.42-1.42A10.94 10.94 0 0012 2a10 10 0 1010 10l-2-2z"/></svg> Inactivating...';
    
    // Build absolute path to admin endpoint (works from any page location)
    const adminUrl = '/AI_Sandbox/WhatAreTheBest/_admin/inactivateProduct.cfm?ProductID=' + encodeURIComponent(productId);
    
    // Make AJAX call to inactivate product
    fetch(adminUrl, {
        method: 'GET',
        headers: {
            'Accept': 'application/json'
        }
    })
    .then(response => response.json())
    .then(data => {
        // Handle both uppercase and lowercase keys (ColdFusion serializeJSON may uppercase)
        const success = data.success !== undefined ? data.success : data.SUCCESS;
        const message = data.message !== undefined ? data.message : data.MESSAGE;
        
        if (success) {
            button.innerHTML = '<svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" style="display: inline-block; vertical-align: middle; margin-right: 6px;"><path d="M20 6L9 17l-5-5"/></svg> Inactivated';
            button.style.background = '##10b981';
            button.style.cursor = 'default';
            
            // Optionally reload page after 1 second
            setTimeout(function() {
                window.location.reload();
            }, 1000);
        } else {
            alert('Error: ' + (message || 'Failed to inactivate product'));
            button.disabled = false;
            button.style.opacity = '1';
            button.innerHTML = '<svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" style="display: inline-block; vertical-align: middle; margin-right: 6px;"><path d="M18 6L6 18M6 6l12 12"/></svg> Inactivate Product';
        }
    })
    .catch(error => {
        console.error('Error:', error);
        alert('Error: Failed to inactivate product. Please check console for details.');
        button.disabled = false;
        button.style.opacity = '1';
        button.innerHTML = '<svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" style="display: inline-block; vertical-align: middle; margin-right: 6px;"><path d="M18 6L6 18M6 6l12 12"/></svg> Inactivate Product';
    });
}
</script>


<script type="application/ld+json">
{
    "@context": "https://schema.org",
    "@type": "BreadcrumbList",
    "itemListElement": [
        {
            "@type": "ListItem",
            "position": 1,
            "name": "Home",
            "item": "https://whatarethebest.com/"
        },
        
        {
            "@type": "ListItem",
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                            <span class="subtitle-short-desktop">Finding the Right User Feedback Tools: Insights from Customer Reviews and Expert Analysis When it comes to choosing the best user feedback tools that feature NPS and CSAT, the landscape can feel overwhelming. Market research indicates that many consumers prioritize tools that integrate seamlessly with existing systems—think platforms like SurveyMonkey and Qualtrics, which often receive high marks for their user-friendly interfaces and robust analytics capabilities. Customer reviews consistently praise features like customizable surveys and real-time reporting, which can be game-changers for product teams looking to glean actionable insights. But let’s face it—some flashy features can be overrated. For instance, while gamification elements might sound fun, studies suggest that they don't significantly improve response rates compared to straightforward survey designs. Instead, customers often find value in tools that offer clear reporting and easy data export options.<button type="button" class="subtitle-show-more-btn desktop-only" id="subtitle-show-more-btn" onclick="toggleSubtitleDesktop()">Show more</button></span>
                            <span class="subtitle-short-ipad">Finding the Right User Feedback Tools: Insights from Customer Reviews and Expert Analysis When it comes to choosing the best user feedback tools that feature NPS and CSAT, the landscape can feel overwhelming.<button type="button" class="subtitle-show-more-btn ipad-only" id="subtitle-show-more-btn-ipad" onclick="toggleSubtitleDesktop()">Show more</button></span>
                            <span class="subtitle-full-desktop" style="display: none;">Finding the Right User Feedback Tools: Insights from Customer Reviews and Expert Analysis When it comes to choosing the best user feedback tools that feature NPS and CSAT, the landscape can feel overwhelming. Market research indicates that many consumers prioritize tools that integrate seamlessly with existing systems—think platforms like SurveyMonkey and Qualtrics, which often receive high marks for their user-friendly interfaces and robust analytics capabilities. Customer reviews consistently praise features like customizable surveys and real-time reporting, which can be game-changers for product teams looking to glean actionable insights. But let’s face it—some flashy features can be overrated. For instance, while gamification elements might sound fun, studies suggest that they don't significantly improve response rates compared to straightforward survey designs. Instead, customers often find value in tools that offer clear reporting and easy data export options. Did you know that over 70% of product managers report a preference for tools that provide direct integration with CRM systems? This can save time and enhance data accuracy. And if you're working within a budget, keep an eye on options like Typeform or Google Forms—they're often recommended for startups or smaller teams that still want effective feedback solutions without breaking the bank. With so many choices out there, it’s essential to consider your specific needs and how each tool aligns with your goals. After all, what good is feedback if you can’t act on it? So, whether you're rolling out a new product or just looking to refine an existing one, understanding these nuances could make all the difference. Plus, who doesn’t love saving a few bucks while getting the insights they need?</span>
                        
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                                                <span style="font-size: 0.85rem; font-weight: 600; color: #64748b; opacity: 0.7;">/ 10</span>
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                                    <a href="/CTR.cfm?ProductID=167680" target="_blank" rel="nofollow sponsored" class="product-title-link">
                                        SimpleSat Satisfaction Survey Tool
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                                        <div style="font-size: 1.1rem; font-weight: 700; color: #10b981; line-height: 1;">9.9</div>
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                                                        SimpleSat is a powerful CSAT and NPS tool designed for MSPs and service-oriented professionals. Besides delivering one-click surveys, it integrates seamlessly with popular platforms like ConnectWise, Autotask, and Zendesk, addressing the immediate need in the industry for easy-to-use, efficient feedback tools.
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                                                        SimpleSat is a powerful CSAT and NPS tool designed for MSPs and service-oriented professionals. Besides delivering one-click surveys, it integrates seamlessly with popular platforms like ConnectWise, Autotask, and Zendesk, addressing the immediate need in the industry for easy-to-use, efficient feedback tools.
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                                                <span class="badge-text">REAL-TIME INSIGHTS</span>
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                                            <h4 style="display: flex; align-items: center; gap: 8px; font-size: 0.9rem; font-weight: 700; color: #166534; margin: 0 0 12px 0; text-transform: uppercase; letter-spacing: 0.5px;">
                                                <svg width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="#22c55e" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round">
                                                    <path d="M22 11.08V12a10 10 0 1 1-5.93-9.14"></path>
                                                    <polyline points="22 4 12 14.01 9 11.01"></polyline>
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                                                Best for teams that are
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                                                    <li style="display: flex; align-items: flex-start; gap: 10px; font-size: 0.875rem; color: #374151; line-height: 1.5;">
                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#22c55e" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>MSPs using ConnectWise or Autotask for ticketing</span>
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                                                    <li style="display: flex; align-items: flex-start; gap: 10px; font-size: 0.875rem; color: #374151; line-height: 1.5;">
                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#22c55e" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Service desks requiring embedded email signature surveys</span>
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                                                    <li style="display: flex; align-items: flex-start; gap: 10px; font-size: 0.875rem; color: #374151; line-height: 1.5;">
                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#22c55e" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Teams prioritizing high response rates via one-click feedback</span>
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                                            <h4 style="display: flex; align-items: center; gap: 8px; font-size: 0.9rem; font-weight: 700; color: #991b1b; margin: 0 0 12px 0; text-transform: uppercase; letter-spacing: 0.5px;">
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                                                Skip if
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                                                    <li style="display: flex; align-items: flex-start; gap: 10px; font-size: 0.875rem; color: #6b7280; line-height: 1.5;">
                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#f87171" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Enterprises needing complex market research surveys</span>
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                                                    <li style="display: flex; align-items: flex-start; gap: 10px; font-size: 0.875rem; color: #6b7280; line-height: 1.5;">
                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#f87171" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Businesses without a ticketing system workflow</span>
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                                                    <li style="display: flex; align-items: flex-start; gap: 10px; font-size: 0.875rem; color: #6b7280; line-height: 1.5;">
                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#f87171" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Users requiring advanced branching logic</span>
                                                    </li>
                                                
                                            </ul>
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                                    <div class="why-we-love-section">
                                        <h4 class="why-we-love-title">Expert Take</h4>
                                        <p class="why-we-love-text">Our analysis shows Simplesat distinguishes itself through a strong focus on the Managed Service Provider (MSP) sector, offering deep integrations with tools like ConnectWise and Autotask that go beyond generic survey tools. Research indicates it backs this utility with robust security, holding SOC 2 Type II certification. While the entry price is higher than basic alternatives, the inclusion of AI-driven sentiment analysis and 'closing the loop' features provides significant value for service-driven teams.</p>
                                    </div>
                                
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                                                    <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                </svg>
                                                Pros
                                            </h4>
                                            <ul style="list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 4px;">
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>SOC 2 Type II Certified</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Deep MSP tool integrations</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>AI-driven sentiment analysis</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>High G2 user rating (4.8/5)</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Responsive customer support</span>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                    
                                        <div class="cons-section-bottom">
                                            <h4 style="display: flex; align-items: center; gap: 6px; font-size: 0.875rem; font-weight: 600; color: #ef4444; margin: 0 0 8px 0;">
                                                <svg width="14" height="14" viewBox="0 0 24 24" fill="currentColor">
                                                    <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                </svg>
                                                Cons
                                            </h4>
                                            <ul style="list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 4px;">
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Entry price ($109/mo) is high</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Recent pricing increases noted</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Occasional integration disconnects</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Custom dashboards gated on Pro</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Setup complexity for some</span>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                            
                        </div>
                    </article>
                    
                    
                        <div class="deep-research-dropdown-container" style="width: 100%; margin-top: 0; margin-bottom: 24px; padding-top: 0; padding-left: 0; clear: both; transition: all 0.2s ease;">
                            <button type="button" class="deep-research-toggle-btn" data-product-id="167680" data-loaded="true" onclick="toggleDeepResearch(this, 167680)" style="display: flex; align-items: center; justify-content: center; gap: 8px; width: 100%; padding: 12px; background: #f8fafc; border: 1px solid #e2e8f0; border-radius: 8px; cursor: pointer; transition: all 0.2s ease; font-size: 0.875rem; font-weight: 600; color: #64748b;">
                                <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" style="flex-shrink: 0;">
                                    <circle cx="11" cy="11" r="8"></circle>
                                    <path d="m21 21-4.35-4.35"></path>
                                </svg>
                                <span class="deep-research-toggle-text">View Scoring Analysis & Evidence</span>
                                <span class="deep-research-toggle-icon">
                                    <svg class="deep-research-spinner" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="display: none; animation: spin 1s linear infinite;">
                                        <circle cx="12" cy="12" r="10" stroke-opacity="0.25"></circle>
                                        <path d="M12 2a10 10 0 0 1 10 10" stroke-linecap="round"></path>
                                    </svg>
                                    <svg class="deep-research-chevron" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" style="display: block; transition: transform 0.2s ease;">
                                        <polyline points="6 9 12 15 18 9"></polyline>
                                    </svg>
                                </span>
                            </button>
                            <div class="deep-research-content" id="deepResearchContent_167680" style="display: none; width: 100%; margin-top: 0; padding: 0 24px 0 24px; background: #ffffff; border: 1px solid #e2e8f0; border-radius: 8px;">
                                
                                
        <div class='expert-score-breakdown deep-research-breakdown' id="deepResearchBreakdown_167680" style="padding-top: 0 !important;">
            <p style="font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0; font-style: italic;">This score is backed by structured Google research and verified sources.</p>

            <div style="margin-bottom: 24px; padding: 12px 14px; background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%); border: 2px solid #10b981; border-radius: 12px; box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08); position: relative; overflow: hidden;">
                <div style="position: absolute; top: 0; right: 0; width: 60px; height: 60px; background: radial-gradient(circle, #10b98120 0%, transparent 70%); border-radius: 50%; transform: translate(20px, -20px);"></div>
                <div style="display: flex; align-items: center; justify-content: space-between; gap: 8px; position: relative; z-index: 1;">
                    <div style="flex: 1;">
                        <div style="font-size: 0.65rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; color: #64748b; margin-bottom: 4px;">Overall Score</div>
                        <div style="display: flex; align-items: baseline; gap: 6px;">
                            <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.9</span>
                            
                                <span style="font-size: 0.85rem; font-weight: 600; color: #64748b; opacity: 0.7;">/ 10</span>
                            
                        </div>
                    </div>
                </div>
            </div>

            <div style="margin-bottom: 24px; padding: 16px 20px; background: linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%); border-radius: 12px; border-left: 4px solid #3b82f6;">
                <p style="font-size: 0.9rem; color: #000000 !important; line-height: 1.7; margin: 0;">We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in <strong>User Feedback Tools with NPS and CSAT</strong>. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.</p>
            </div>

            
                <div class='custom-scoring-categories'>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.9</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 1: Product Capability &amp; Depth</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate the breadth of survey types, customization options, and analytical depth available to users.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Simplesat offers CSAT, NPS, and CES surveys with multi-question logic, AI-driven sentiment analysis &#x28;&#x27;Topics&#x27;&#x29;, and customizable designs. It supports embedding in email signatures and helpdesks, with advanced features like custom dashboards available on higher tiers.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The product scores highly due to its comprehensive survey types and AI features, though the gating of custom dashboards to the Pro plan prevents a perfect score.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Custom dashboards allow users to pull various widgets but are restricted to the Pro plan. Available for users on the Pro plan, custom dashboards offer a streamlined approach to data analysis
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — simplesat.io</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.simplesat.io&#x2f;news-updates&#x2f;custom-dashboards-saved-views-and-scheduled-reports&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Includes AI-driven feedback analysis called &#x27;Topics&#x27; to automatically categorize sentiment. Automatically connect customer feedback to the most relevant topics and sentiments. &#x2705; AI-driven feedback analysis.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — simplesat.io</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.simplesat.io&#x2f;features&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Offers CSAT, NPS, and CES surveys with multi-question support and conditional logic. CSAT, CES, NPS, and custom surveys in top multichannel integration.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — simplesat.io</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.simplesat.io&#x2f;features&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
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                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Seamless integration with platforms like ConnectWise, Autotask, and Zendesk, enhancing workflow efficiency.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — simplesat.io</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.simplesat.io&#x2f;integrations" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
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                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Offers customizable CSAT and NPS surveys with robust reporting capabilities, as documented on the official product site.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — simplesat.io</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.simplesat.io&#x2f;features" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
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                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.2</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 2: Market Credibility &amp; Trust Signals</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We assess third-party validations, user ratings, and compliance certifications that demonstrate market trust.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The company holds a SOC 2 Type II certification and maintains a high 4.8&#x2f;5 rating on G2. It is specifically praised within the MSP &#x28;Managed Service Provider&#x29; industry and has a dedicated Trust Center.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Achieving SOC 2 Type II compliance is a significant trust signal for a SaaS of this size, pushing the score into the premium range despite a smaller review volume than market giants.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Maintains a 4.8 out of 5 star rating on G2 based on over 160 reviews. 4.8 out of 5 stars. 5 star. 88&#x25;
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;simplesat&#x2f;reviews" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Simplesat is SOC 2 Type II certified, validated by a third-party auditor. Simplesat is now SOC 2 certified&#x21; We have successfully completed the System and Organization Controls &#x28;SOC&#x29; 2 audit
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — simplesat.io</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.simplesat.io&#x2f;data-security-overview&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.8</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 3: Usability &amp; Customer Experience</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We look for evidence of ease of use, setup simplicity, and quality of customer support.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Users consistently praise the ease of setup and the responsiveness of the support team. However, a minority of users report friction with integration stability and setup intuitiveness.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score is anchored near 9.0 due to &#x27;ease of use&#x27; being a top-cited pro, but slightly penalized for documented integration disconnects.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Some users experience workflow disruptions due to integration disconnects. Users experience connection issues with Simplesat, as integrations can disconnect and disrupt workflow
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;simplesat&#x2f;reviews&#x3f;qs&#x3d;pros-and-cons" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Users frequently cite &#x27;Ease of Use&#x27; and &#x27;Customer Support&#x27; as top advantages. Users find Simplesat easy to use, with effortless integration... Users commend the kind and responsive customer support team
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;simplesat&#x2f;reviews&#x3f;qs&#x3d;pros-and-cons" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Provides easy one-click surveys, simplifying the feedback collection process for users.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — simplesat.io</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.simplesat.io&#x2f;features" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.2</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 4: Value, Pricing &amp; Transparency</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate pricing structure, transparency, and perceived value relative to cost.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Pricing is transparently listed, starting at &#x24;109&#x2f;month. While the feature set is robust, recent price increases have led some users to feel it is no longer the &#x27;best deal&#x27; compared to competitors.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score is lower than others because the entry price is relatively high &#x28;&#x24;109&#x2f;mo&#x29; and users have explicitly noted diminished value due to price hikes.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Users have noted that recent price increases reduced its competitive advantage. Users find Simplesat&#x27;s pricing to be expensive due to recent increases, eliminating its previous cost advantage.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;simplesat&#x2f;reviews&#x3f;qs&#x3d;pros-and-cons" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Standard plan starts at &#x24;109&#x2f;month billed annually. The starting price of Simplesat is &#x24; 109&#x2f;Per Month&#x28;Billed Annually&#x29;.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — softwaresuggest.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.softwaresuggest.com&#x2f;simplesat" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Pricing starts at &#x24;49&#x2f;month with a 14-day free trial, but lacks a free plan.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — simplesat.io</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.simplesat.io&#x2f;pricing" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.0</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 5: Integrations &amp; Ecosystem Strength</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We examine the depth and quality of integrations, particularly with helpdesk and CRM platforms relevant to the niche.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Simplesat excels with deep integrations for MSP tools like ConnectWise and Autotask, alongside standard support for Zendesk, Salesforce, and HubSpot. It supports API access and webhooks.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score reflects the specialized depth of its integrations for service providers, which is a key differentiator, despite occasional stability reports.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Integration allows for syncing ticket data and updating custom fields. Sync ticket data, update tickets with private notes and custom fields, import and sync contacts.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — simplesat.io</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.simplesat.io&#x2f;integrations&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Offers direct integrations with major MSP tools and CRMs including ConnectWise, Autotask, and Salesforce. Direct integrations with Zendesk, ConnectWise, Autotask and Freshdesk
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — simplesat.io</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.simplesat.io&#x2f;integrations&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Listed integrations with major platforms like Zendesk and ConnectWise enhance its ecosystem strength.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — simplesat.io</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.simplesat.io&#x2f;integrations" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                            </ul>
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                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.4</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 6: Security, Compliance &amp; Data Protection</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We verify security certifications, data handling policies, and compliance with regulations like GDPR and HIPAA.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The platform demonstrates enterprise-grade security with SOC 2 Type II certification, HIPAA compliance, and GDPR adherence, supported by a transparent Trust Center.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>A score of 9.4 is awarded for achieving SOC 2 Type II and HIPAA compliance, which is exceptional for a tool in this specific category and price point.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            States compliance with HIPAA regulations for healthcare data. SimpleSet is committed to ensuring... compliance with PIPEDA, HIPAA and GDPR.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — simpleset.net</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;simpleset.net&#x2f;en-us&#x2f;safety" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Achieved SOC 2 Type II certification. Simplesat is now SOC 2 certified&#x21; We have successfully completed the System and Organization Controls &#x28;SOC&#x29; 2 audit
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — simplesat.io</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.simplesat.io&#x2f;data-security-overview&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                            </ul>
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                        </div>
                    
                </div>

                
                    <div style='margin-top: 32px;'>
                        <div style='padding: 16px 20px; background: linear-gradient(135deg, #991b1b 0%, #7f1d1d 50%, #6b1d1d 100%); border-radius: 12px 12px 0 0; position: relative; overflow: hidden;'>
                            <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                            <h3 style='font-size: 1.125rem; font-weight: 700; color: #ffffff; margin: 0; position: relative; z-index: 1;'>Score Adjustments & Considerations</h3>
                        </div>
                        <div style='padding: 20px; background: #ffffff; border: 1px solid #e2e8f0; border-top: none; border-radius: 0 0 12px 12px;'>
                            <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0;'>Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.</p>
                            <ul style='list-style: none; padding: 0; margin: 0;'>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Advanced custom dashboards are gated behind the &#x27;Pro&#x27; plan &#x28;&#x24;229&#x2f;mo&#x29;, limiting analytics for Standard users.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue had a noticeable impact on the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.simplesat.io&#x2f;news-updates&#x2f;custom-dashboards-saved-views-and-scheduled-reports&#x2f;" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        simplesat.io
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                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Some users experience connection issues where integrations disconnect, disrupting workflows.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;simplesat&#x2f;reviews&#x3f;qs&#x3d;pros-and-cons" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        g2.com
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                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Users report that recent pricing increases have eliminated the product&#x27;s previous cost advantage.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;simplesat&#x2f;reviews&#x3f;qs&#x3d;pros-and-cons" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        g2.com
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                            </ul>
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                                <span class="rank-number">2</span>
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                                                <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.8</span>
                                                <span style="font-size: 0.85rem; font-weight: 600; color: #64748b; opacity: 0.7;">/ 10</span>
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                                    <span class="vote-count upvote-count" data-product-id="167687" data-fake-votes="0">729</span>
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                                    <span class="rank-number">2</span>
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                                        <div style="font-size: 1.1rem; font-weight: 700; color: #10b981; line-height: 1;">9.8</div>
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                                                        Delighted provides a streamlined solution for soliciting and managing customer feedback using popular CX metrics like NPS, CSAT, and CES. This SaaS tool is ideal for the industry as it allows businesses to automate their feedback programs, providing real-time insights into customer satisfaction and enabling timely action on feedback data.
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                                                        Delighted provides a streamlined solution for soliciting and managing customer feedback using popular CX metrics like NPS, CSAT, and CES. This SaaS tool is ideal for the industry as it allows businesses to automate their feedback programs, providing real-time insights into customer satisfaction and enabling timely action on feedback data.
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                                                Best for teams that are
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                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Teams seeking the simplest, fastest NPS setup</span>
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                                                        <span>Non-technical users needing &#x27;set and forget&#x27; feedback</span>
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                                                        <span>Businesses prioritizing ease of use over customization</span>
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                                                Skip if
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                                                        <span>Users requiring complex branching logic or deep analysis</span>
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                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Teams looking for a long-term tool &#x28;sunsetting 2026&#x29;</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 10px; font-size: 0.875rem; color: #6b7280; line-height: 1.5;">
                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#f87171" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Enterprises needing extensive custom reporting</span>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                            
                            <div class="product-why-we-love-section product-why-we-love-original scroll-animate">
                                
                                    <div class="why-we-love-section">
                                        <h4 class="why-we-love-title">Expert Take</h4>
                                        <p class="why-we-love-text">Our analysis shows that Delighted remains one of the most user-friendly feedback tools on the market, particularly for e-commerce and SaaS companies using Shopify or Slack. Research indicates it excels in simplicity, driving higher response rates than complex competitors. However, based on the documented sunset announcement, it is best suited for short-term use or teams planning to migrate to Qualtrics, as no new features will be developed.</p>
                                    </div>
                                
                            </div>
                            
                            
                                <div class="product-pros-cons-bottom scroll-animate" style="display: flex; flex-direction: column; gap: 16px; margin-top: 16px; padding-top: 16px; border-top: 1px solid #e5e7eb;">
                                    
                                    
                                        <div class="pros-section-bottom">
                                            <h4 style="display: flex; align-items: center; gap: 6px; font-size: 0.875rem; font-weight: 600; color: #10b981; margin: 0 0 8px 0;">
                                                <svg width="14" height="14" viewBox="0 0 24 24" fill="currentColor">
                                                    <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                </svg>
                                                Pros
                                            </h4>
                                            <ul style="list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 4px;">
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Extremely intuitive 'set-and-forget' interface</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>High response rates due to simplicity</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>SOC 2 Type II and GDPR compliant</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Strong Shopify and Slack integrations</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Transparent pricing with free tier</span>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                    
                                        <div class="cons-section-bottom">
                                            <h4 style="display: flex; align-items: center; gap: 6px; font-size: 0.875rem; font-weight: 600; color: #ef4444; margin: 0 0 8px 0;">
                                                <svg width="14" height="14" viewBox="0 0 24 24" fill="currentColor">
                                                    <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                </svg>
                                                Cons
                                            </h4>
                                            <ul style="list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 4px;">
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Product sunsetting in June 2026</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>No new features being developed</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Limited branching logic for surveys</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Premium integrations require $249/mo plan</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Annual renewals ending July 2025</span>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                            
                        </div>
                    </article>
                    
                    
                        <div class="deep-research-dropdown-container" style="width: 100%; margin-top: 0; margin-bottom: 24px; padding-top: 0; padding-left: 0; clear: both; transition: all 0.2s ease;">
                            <button type="button" class="deep-research-toggle-btn" data-product-id="167687" data-loaded="true" onclick="toggleDeepResearch(this, 167687)" style="display: flex; align-items: center; justify-content: center; gap: 8px; width: 100%; padding: 12px; background: #f8fafc; border: 1px solid #e2e8f0; border-radius: 8px; cursor: pointer; transition: all 0.2s ease; font-size: 0.875rem; font-weight: 600; color: #64748b;">
                                <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" style="flex-shrink: 0;">
                                    <circle cx="11" cy="11" r="8"></circle>
                                    <path d="m21 21-4.35-4.35"></path>
                                </svg>
                                <span class="deep-research-toggle-text">View Scoring Analysis & Evidence</span>
                                <span class="deep-research-toggle-icon">
                                    <svg class="deep-research-spinner" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="display: none; animation: spin 1s linear infinite;">
                                        <circle cx="12" cy="12" r="10" stroke-opacity="0.25"></circle>
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                                    <svg class="deep-research-chevron" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" style="display: block; transition: transform 0.2s ease;">
                                        <polyline points="6 9 12 15 18 9"></polyline>
                                    </svg>
                                </span>
                            </button>
                            <div class="deep-research-content" id="deepResearchContent_167687" style="display: none; width: 100%; margin-top: 0; padding: 0 24px 0 24px; background: #ffffff; border: 1px solid #e2e8f0; border-radius: 8px;">
                                
                                
        <div class='expert-score-breakdown deep-research-breakdown' id="deepResearchBreakdown_167687" style="padding-top: 0 !important;">
            <p style="font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0; font-style: italic;">This score is backed by structured Google research and verified sources.</p>

            <div style="margin-bottom: 24px; padding: 12px 14px; background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%); border: 2px solid #10b981; border-radius: 12px; box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08); position: relative; overflow: hidden;">
                <div style="position: absolute; top: 0; right: 0; width: 60px; height: 60px; background: radial-gradient(circle, #10b98120 0%, transparent 70%); border-radius: 50%; transform: translate(20px, -20px);"></div>
                <div style="display: flex; align-items: center; justify-content: space-between; gap: 8px; position: relative; z-index: 1;">
                    <div style="flex: 1;">
                        <div style="font-size: 0.65rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; color: #64748b; margin-bottom: 4px;">Overall Score</div>
                        <div style="display: flex; align-items: baseline; gap: 6px;">
                            <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.8</span>
                            
                                <span style="font-size: 0.85rem; font-weight: 600; color: #64748b; opacity: 0.7;">/ 10</span>
                            
                        </div>
                    </div>
                </div>
            </div>

            <div style="margin-bottom: 24px; padding: 16px 20px; background: linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%); border-radius: 12px; border-left: 4px solid #3b82f6;">
                <p style="font-size: 0.9rem; color: #000000 !important; line-height: 1.7; margin: 0;">We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in <strong>User Feedback Tools with NPS and CSAT</strong>. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.</p>
            </div>

            
                <div class='custom-scoring-categories'>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.8</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 1: Product Capability &amp; Depth</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate the breadth of survey methodologies, delivery channels, and customization options available for capturing customer sentiment.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Delighted supports 8&#x2b; survey types &#x28;NPS, CSAT, CES, 5-star&#x29; across 6 delivery platforms &#x28;Email, Web, Link, SDK, Kiosk&#x29; with AI-driven recommended questions.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The product scores highly for its versatile delivery methods and core survey types, though it lacks the complex branching logic found in enterprise-grade alternatives.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Includes AI-powered recommended questions to assist in survey creation. Jump start your creativity with our pre-built templates, AI-powered Recommended Questions
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — delighted-help-160b834b9adfde78ebef1528.helpscoutdocs.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;delighted-help-160b834b9adfde78ebef1528.helpscoutdocs.com&#x2f;article&#x2f;754-delighted-surveys-or-templates" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Offers delivery via Email, Web, Link, iOS SDK, and Kiosk. Survey delivery platform&#x3a; Link, Email, Web, Embed, SDK, Kiosk
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — delighted.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;pricing" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Supports multiple survey types including NPS, CSAT, CES, 5-star, Smileys, and Thumbs. Choose from a variety of common customer feedback survey types... NPS, CSAT, CES, 5-star, Smileys, Thumbs.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — delighted.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;features" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        </a>
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Provides real-time insights and automated feedback collection, enhancing decision-making capabilities.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — delighted.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Supports multiple CX metrics including NPS, CSAT, and CES, as documented on the official product page.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — delighted.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.9</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 2: Market Credibility &amp; Trust Signals</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We assess the vendor&#x27;s industry standing, ownership stability, and transparency regarding product roadmap and longevity.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Delighted is owned by Qualtrics and used by major brands like Peloton and Bonobos, but has officially announced it will sunset the product by June 2026.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>While the brand has immense historical credibility and backing from Qualtrics, the score is capped due to the confirmed end-of-life announcement.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Trusted by major brands such as Bonobos, Peloton, and Instacart. The world&#x27;s most beloved brands use Delighted. Doordash. Instacart. Peloton. Athletic Brewing.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — delighted.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;pricing" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Delighted is owned by Qualtrics, a leader in experience management. To align our product offerings to Qualtrics&#x27; AI-powered Suites, we made the difficult decision to sunset the Delighted product
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — delighted.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;sunset" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.6</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 3: Usability &amp; Customer Experience</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We analyze user feedback regarding ease of setup, interface intuitiveness, and the respondent experience.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The platform is widely praised for its &#x27;set-and-forget&#x27; simplicity, with users reporting setup times of minutes and high ease-of-use ratings.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>This is the product&#x27;s strongest category, consistently achieving near-perfect scores for its intuitive design and minimal learning curve.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The interface allows for rapid deployment without technical skills. Get started in minutes, no technical skills needed.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — delighted.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Users consistently rate the platform highly for ease of use and intuitive design. Ease of use rating&#x3a; 4.8. ... Reviewers indicate Delighted is easy to set up
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — getapp.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.getapp.com&#x2f;customer-management-software&#x2f;a&#x2f;delighted&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
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                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.5</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 4: Value, Pricing &amp; Transparency</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We examine pricing tiers, feature gating, and the accessibility of costs for businesses of different sizes.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Pricing is fully transparent with a free tier, but there is a significant cost jump from the &#x24;39&#x2f;mo &#x27;Growth&#x27; plan to the &#x24;249&#x2f;mo &#x27;Premium&#x27; plan.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score reflects excellent transparency and a viable free option, but is impacted by the steep price increase required to unlock premium integrations.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Key integrations like Salesforce and HubSpot are gated behind the &#x24;249&#x2f;mo Premium plan. Premium... 6 Premium integrations. Salesforce, Segment, HubSpot.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — delighted.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;pricing" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
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                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Pricing is publicly available with clear tiers&#x3a; Free, &#x24;19, &#x24;39, and &#x24;249 per month. Free plan... Starter &#x24;19&#x2f;mo... Growth &#x24;39&#x2f;mo... Premium &#x24;249&#x2f;mo
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — delighted.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;pricing" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Offers a free plan with basic features, while paid plans start at &#x24;224&#x2f;month, providing transparency in pricing.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — delighted.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;pricing" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.0</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 5: Integrations &amp; Ecosystem Strength</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate the availability and quality of native connections to CRM, support, and marketing tools.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The platform offers 35&#x2b; native integrations including Shopify, Slack, and Zendesk, with premium connectors for Salesforce and HubSpot available on higher tiers.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The integration ecosystem is robust for a specialized tool, covering the most critical e-commerce and support platforms used by its target audience.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Shopify integration allows for automated post-purchase survey triggers. Simply connect Delighted to your Shopify store and select the survey delay... Works with Shopify POS
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — apps.shopify.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;apps.shopify.com&#x2f;delighted" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Offers over 35 free integrations including Slack, Shopify, and Zendesk. 35&#x2b; Free integrations. Slack, Shopify, Zendesk
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — delighted.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;pricing" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Easy integration with popular platforms like Slack and Salesforce, enhancing workflow efficiency.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — delighted.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;integrations" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.2</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 6: Security, Compliance &amp; Data Protection</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We verify the presence of critical security certifications like SOC 2, GDPR compliance, and data encryption standards.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Delighted maintains a strong security posture with SOC 2 Type II certification, GDPR compliance, and EU-US Privacy Shield certification.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The product meets rigorous enterprise security standards, justifying a high score for data protection and compliance.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Full GDPR compliance features including data correction and &#x27;right to be forgotten&#x27;. Account admins can modify collected personal data to meet the correction requirement of the GDPR... Right to be forgotten.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — delighted.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;gdpr" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform is SOC 2 Type II certified. SOC 1 and SOC 2&#x2f;SSAE 16&#x2f;ISAE 3402 &#x28;Previously SAS 70 - Type II&#x29;
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — delighted-help-160b834b9adfde78ebef1528.helpscoutdocs.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;delighted-help-160b834b9adfde78ebef1528.helpscoutdocs.com&#x2f;article&#x2f;526-security-and-privacy" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Adheres to industry-standard security protocols, ensuring data protection and compliance.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — delighted.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;security" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                </div>

                
                    <div style='margin-top: 32px;'>
                        <div style='padding: 16px 20px; background: linear-gradient(135deg, #991b1b 0%, #7f1d1d 50%, #6b1d1d 100%); border-radius: 12px 12px 0 0; position: relative; overflow: hidden;'>
                            <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                            <h3 style='font-size: 1.125rem; font-weight: 700; color: #ffffff; margin: 0; position: relative; z-index: 1;'>Score Adjustments & Considerations</h3>
                        </div>
                        <div style='padding: 20px; background: #ffffff; border: 1px solid #e2e8f0; border-top: none; border-radius: 0 0 12px 12px;'>
                            <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0;'>Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.</p>
                            <ul style='list-style: none; padding: 0; margin: 0;'>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Steep Pricing Jump&#x3a; There is a significant gap between the &#x24;39&#x2f;mo Growth plan and the &#x24;249&#x2f;mo Premium plan, which is required for Salesforce and HubSpot integrations.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;pricing" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        delighted.com
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                            </div>
                                        
                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Feature Freeze&#x3a; The vendor stated they will stop adding new features and capabilities effective immediately.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue resulted in a major score reduction.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;sunset" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        delighted.com
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Product Sunsetting&#x3a; Delighted has officially announced it will sunset the product by June 30, 2026, and has stopped adding new features.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue resulted in a major score reduction.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;sunset" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        delighted.com
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                                                <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.5</span>
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                                            <span class="badge-text">NO-CODE DEPLOYMENT</span>
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                                    <span class="rank-number">3</span>
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                                        UserPilot In-App Surveys
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                                        <div style="font-size: 1.1rem; font-weight: 700; color: #10b981; line-height: 1;">9.5</div>
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                                                <span style="color: #ffffff;">View Website</span>
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                                                        UserPilot provides a no-code solution for launching in-app surveys, aimed at gaining user feedback and qualitative insights. It covers various survey types such as NPS, CSAT, and CES, making it an attractive choice for product managers and development teams in the SaaS industry.
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                                                        UserPilot provides a no-code solution for launching in-app surveys, aimed at gaining user feedback and qualitative insights. It covers various survey types such as NPS, CSAT, and CES, making it an attractive choice for product managers and development teams in the SaaS industry.
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                                                <span class="badge-text">NO-CODE DEPLOYMENT</span>
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                                                Best for teams that are
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                                                    <li style="display: flex; align-items: flex-start; gap: 10px; font-size: 0.875rem; color: #374151; line-height: 1.5;">
                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#22c55e" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>SaaS Product Managers focused on user onboarding</span>
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                                                    <li style="display: flex; align-items: flex-start; gap: 10px; font-size: 0.875rem; color: #374151; line-height: 1.5;">
                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#22c55e" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Teams needing behaviorally triggered in-app surveys</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 10px; font-size: 0.875rem; color: #374151; line-height: 1.5;">
                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#22c55e" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Companies wanting to combine feedback with product tours</span>
                                                    </li>
                                                
                                            </ul>
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                                            <h4 style="display: flex; align-items: center; gap: 8px; font-size: 0.9rem; font-weight: 700; color: #991b1b; margin: 0 0 12px 0; text-transform: uppercase; letter-spacing: 0.5px;">
                                                <svg width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="#ef4444" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round">
                                                    <circle cx="12" cy="12" r="10"></circle>
                                                    <line x1="15" y1="9" x2="9" y2="15"></line>
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                                                Skip if
                                            </h4>
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                                                    <li style="display: flex; align-items: flex-start; gap: 10px; font-size: 0.875rem; color: #6b7280; line-height: 1.5;">
                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#f87171" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Companies looking primarily for email-based surveys</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 10px; font-size: 0.875rem; color: #6b7280; line-height: 1.5;">
                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#f87171" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Mobile-first apps &#x28;web-app focus is primary&#x29;</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 10px; font-size: 0.875rem; color: #6b7280; line-height: 1.5;">
                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#f87171" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Small budgets &#x28;starts at a higher price point&#x29;</span>
                                                    </li>
                                                
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                                        <h4 class="why-we-love-title">Expert Take</h4>
                                        <p class="why-we-love-text">Our analysis shows UserPilot distinguishes itself by tightly coupling survey data with behavioral analytics, allowing teams to trigger surveys based on specific user actions rather than just time. Research indicates it is one of the few tools in its class to offer HIPAA compliance, making it viable for healthcare SaaS. While the learning curve is steeper than basic tools, the depth of logic and AI translation capabilities offers significant value for scaling product teams.</p>
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                                                <svg width="14" height="14" viewBox="0 0 24 24" fill="currentColor">
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                                                Pros
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Advanced event-based survey triggering</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>AI-powered translation for 100+ languages</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>SOC 2 Type II and HIPAA compliant</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Deep integration with product analytics</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>No-code builder for non-technical users</span>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                    
                                        <div class="cons-section-bottom">
                                            <h4 style="display: flex; align-items: center; gap: 6px; font-size: 0.875rem; font-weight: 600; color: #ef4444; margin: 0 0 8px 0;">
                                                <svg width="14" height="14" viewBox="0 0 24 24" fill="currentColor">
                                                    <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                </svg>
                                                Cons
                                            </h4>
                                            <ul style="list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 4px;">
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>High starting price ($299/mo)</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Steep learning curve for advanced features</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Mobile support is a paid add-on</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Reporting customization can be limited</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Occasional UI glitches reported by users</span>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                            
                        </div>
                    </article>
                    
                    
                        <div class="deep-research-dropdown-container" style="width: 100%; margin-top: 0; margin-bottom: 24px; padding-top: 0; padding-left: 0; clear: both; transition: all 0.2s ease;">
                            <button type="button" class="deep-research-toggle-btn" data-product-id="167705" data-loaded="true" onclick="toggleDeepResearch(this, 167705)" style="display: flex; align-items: center; justify-content: center; gap: 8px; width: 100%; padding: 12px; background: #f8fafc; border: 1px solid #e2e8f0; border-radius: 8px; cursor: pointer; transition: all 0.2s ease; font-size: 0.875rem; font-weight: 600; color: #64748b;">
                                <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" style="flex-shrink: 0;">
                                    <circle cx="11" cy="11" r="8"></circle>
                                    <path d="m21 21-4.35-4.35"></path>
                                </svg>
                                <span class="deep-research-toggle-text">View Scoring Analysis & Evidence</span>
                                <span class="deep-research-toggle-icon">
                                    <svg class="deep-research-spinner" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="display: none; animation: spin 1s linear infinite;">
                                        <circle cx="12" cy="12" r="10" stroke-opacity="0.25"></circle>
                                        <path d="M12 2a10 10 0 0 1 10 10" stroke-linecap="round"></path>
                                    </svg>
                                    <svg class="deep-research-chevron" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" style="display: block; transition: transform 0.2s ease;">
                                        <polyline points="6 9 12 15 18 9"></polyline>
                                    </svg>
                                </span>
                            </button>
                            <div class="deep-research-content" id="deepResearchContent_167705" style="display: none; width: 100%; margin-top: 0; padding: 0 24px 0 24px; background: #ffffff; border: 1px solid #e2e8f0; border-radius: 8px;">
                                
                                
        <div class='expert-score-breakdown deep-research-breakdown' id="deepResearchBreakdown_167705" style="padding-top: 0 !important;">
            <p style="font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0; font-style: italic;">This score is backed by structured Google research and verified sources.</p>

            <div style="margin-bottom: 24px; padding: 12px 14px; background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%); border: 2px solid #10b981; border-radius: 12px; box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08); position: relative; overflow: hidden;">
                <div style="position: absolute; top: 0; right: 0; width: 60px; height: 60px; background: radial-gradient(circle, #10b98120 0%, transparent 70%); border-radius: 50%; transform: translate(20px, -20px);"></div>
                <div style="display: flex; align-items: center; justify-content: space-between; gap: 8px; position: relative; z-index: 1;">
                    <div style="flex: 1;">
                        <div style="font-size: 0.65rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; color: #64748b; margin-bottom: 4px;">Overall Score</div>
                        <div style="display: flex; align-items: baseline; gap: 6px;">
                            <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.5</span>
                            
                                <span style="font-size: 0.85rem; font-weight: 600; color: #64748b; opacity: 0.7;">/ 10</span>
                            
                        </div>
                    </div>
                </div>
            </div>

            <div style="margin-bottom: 24px; padding: 16px 20px; background: linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%); border-radius: 12px; border-left: 4px solid #3b82f6;">
                <p style="font-size: 0.9rem; color: #000000 !important; line-height: 1.7; margin: 0;">We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in <strong>User Feedback Tools with NPS and CSAT</strong>. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.</p>
            </div>

            
                <div class='custom-scoring-categories'>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.7</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 1: Product Capability &amp; Depth</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate the sophistication of survey logic, triggering options, and the ability to link feedback to user behavior.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>UserPilot offers advanced event-based triggering, logic branching, and AI-powered translation for NPS, CSAT, and CES surveys, though mobile support is an add-on.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score is high due to robust behavioral targeting and AI features, but capped by the fact that mobile capabilities are treated as a paid add-on rather than a core feature.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Survey triggers can be based on specific in-app behaviors and user attributes in real-time. Based on in-app behavior and user attributes, you can ask the right questions, to the right users, at the right time.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — pages.userpilot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;pages.userpilot.com&#x2f;surveys&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform includes AI-powered translation capable of instantly translating surveys into over 100 languages. Expand your horizons with our advanced AI solution that can translate your survey into over 100 languages instantly&#x21;
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — pages.userpilot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;pages.userpilot.com&#x2f;surveys&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Surveys support conditional logic, allowing rules to guide users based on previous answers. customize your survey by mixing different types of questions... and introducing conditional logic.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — pages.userpilot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;pages.userpilot.com&#x2f;surveys&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            No-code solution allows easy deployment of surveys directly within applications, as outlined in the product description.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — userpilot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;product&#x2f;user-feedback&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Supports multiple survey types including NPS, CSAT, and CES, as documented on the official product page.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — userpilot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;product&#x2f;user-feedback&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.2</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 2: Market Credibility &amp; Trust Signals</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We assess third-party validations, security certifications, and user review sentiment on major platforms.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>UserPilot holds top-tier certifications including SOC 2 Type II and HIPAA, backed by strong ratings &#x28;4.6&#x2f;5&#x29; on major review platforms like G2.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The presence of HIPAA compliance and SOC 2 Type II certification places it in the top tier of trust for SaaS tools, justifying a score above 9.0.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            UserPilot maintains a high user satisfaction rating of 4.6 out of 5 based on over 900 reviews. 4.6 910 reviews
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;userpilot&#x2f;reviews&#x3f;qs&#x3d;pros-and-cons" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform is HIPAA compliant, suitable for healthcare-related SaaS companies. Userpilot ensures HIPAA compliance to demonstrate its commitment to providing the highest security standards
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — userpilot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;security&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            UserPilot has achieved SOC 2 Type II certification, ensuring verified security controls. Thanks to SOC2 Type II, you can now be confident that Userpilot&#x3a; Has access control via end-to-end encryption
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — userpilot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;security&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Referenced by SaaS industry publications for its innovative approach to in-app surveys.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — saasworthy.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.saasworthy.com&#x2f;product&#x2f;userpilot" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.9</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 3: Usability &amp; Customer Experience</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We look for ease of implementation, quality of the user interface, and the availability of support resources.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>While the &#x27;no-code&#x27; builder is praised for ease of use, users consistently report a steep learning curve for advanced features and occasional UI glitches.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>A strong score reflects the intuitive no-code interface, but it is held back from the 9.0&#x2b; range by documented user reports of a learning curve and minor stability issues.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Some users have experienced occasional glitches and freezing within the platform. Users have experienced occasional glitches and freezing of the platform
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — trustradius.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.trustradius.com&#x2f;products&#x2f;userpilot&#x2f;reviews" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The interface allows for building tooltips and surveys without developer support. I love that Userpilot lets me build tooltips, banners, checklists, and modals without needing any dev support
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;sellers&#x2f;userpilot" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Users report a significant learning curve required to master advanced features. Users note a significant learning curve with Userpilot, requiring time to fully leverage its features.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;userpilot&#x2f;reviews&#x3f;qs&#x3d;pros-and-cons" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Facilitates in-app deployment ensuring real-time feedback collection, enhancing user experience.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — userpilot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;product&#x2f;user-feedback&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.5</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 4: Value, Pricing &amp; Transparency</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate pricing accessibility, transparency of costs, and the feature-to-price ratio compared to competitors.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Pricing starts at &#x24;299&#x2f;month, which is transparent but high for early-stage startups, and advanced plans require contacting sales.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score is lower because the high entry price &#x28;&#x24;299&#x2f;mo&#x29; and &#x27;contact us&#x27; pricing for growth tiers create barriers for smaller teams compared to cheaper alternatives.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Users have noted that the pricing can be steep, particularly for the starter package. Users feel that the product is expensive, particularly the starter package with insufficient features for the cost.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;userpilot&#x2f;reviews&#x3f;qs&#x3d;pros-and-cons" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Growth and Enterprise plans require contacting the sales team for a quote. Growth... Let&#x27;s Talk&#x3b; Enterprise... Let&#x27;s Talk.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — userpilot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;pricing&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The entry-level &#x27;Starter&#x27; plan is priced at &#x24;299 per month billed annually. Userpilot&#x27;s transparent pricing starts from &#x24;299&#x2f;month on the entry-level.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — userpilot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;blog&#x2f;userpilot-features&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Custom pricing model based on usage and requirements, as noted in product description.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — userpilot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;product&#x2f;user-feedback&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.8</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 5: Integrations &amp; Ecosystem Strength</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We check for native integrations with key analytics, CRM, and product management tools.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The platform integrates with major players like HubSpot, Salesforce, Segment, and Amplitude, facilitating seamless data flow for product teams.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>A strong score reflects a solid list of native integrations with essential product stack tools, though it lacks the massive marketplace of some larger competitors.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Two-way integration with HubSpot allows for advanced user segmentation. The two-way integration with HubSpot will allow you to&#x3a; Create better user segments... based on Contact&#x2f;Company Properties pushed from HubSpot
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — ecosystem.hubspot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;ecosystem.hubspot.com&#x2f;marketplace&#x2f;listing&#x2f;userpilot-1587444" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            UserPilot offers native integrations with major analytics and CRM platforms. HubSpot CRM... Salesforce... Mixpanel... Segment... Heap... Amplitude
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — sourceforge.net</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;sourceforge.net&#x2f;software&#x2f;product&#x2f;Userpilot&#x2f;integrations&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Requires integration with existing apps, which is documented in the product&#x27;s integration guidelines.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — userpilot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;product&#x2f;user-feedback&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.4</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 6: Security, Compliance &amp; Data Protection</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We examine the product&#x27;s adherence to critical data protection standards and security protocols.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>UserPilot demonstrates exceptional compliance with SOC 2 Type II, HIPAA, GDPR, and ISO 27001, making it suitable for highly regulated industries.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>This category scores very high because HIPAA and ISO 27001 compliance are often missing in standard survey tools, distinguishing UserPilot as an enterprise-grade solution.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform uses end-to-end encryption and two-factor authentication for access control. Has access control via end-to-end encryption and two-factor authentication.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — userpilot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;security&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            UserPilot is compliant with ISO 27001 standards in addition to SOC 2 and GDPR. SOC 2 Type 2, HIPAA, ISO 27001, GDPR.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — userpilot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;pricing&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Outlined in published security policies ensuring data protection and compliance.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — userpilot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;security&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                </div>

                
                    <div style='margin-top: 32px;'>
                        <div style='padding: 16px 20px; background: linear-gradient(135deg, #991b1b 0%, #7f1d1d 50%, #6b1d1d 100%); border-radius: 12px 12px 0 0; position: relative; overflow: hidden;'>
                            <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                            <h3 style='font-size: 1.125rem; font-weight: 700; color: #ffffff; margin: 0; position: relative; z-index: 1;'>Score Adjustments & Considerations</h3>
                        </div>
                        <div style='padding: 20px; background: #ffffff; border: 1px solid #e2e8f0; border-top: none; border-radius: 0 0 12px 12px;'>
                            <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0;'>Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.</p>
                            <ul style='list-style: none; padding: 0; margin: 0;'>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Mobile app support is treated as an add-on rather than a core feature included in base plans.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue had a noticeable impact on the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;pricing&#x2f;" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        userpilot.com
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                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>The starting price of &#x24;299&#x2f;month is significantly higher than many competitors, creating a barrier for small teams.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;blog&#x2f;userpilot-features&#x2f;" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        userpilot.com
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                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Users consistently report a steep learning curve for mastering advanced features and workflows.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;userpilot&#x2f;reviews&#x3f;qs&#x3d;pros-and-cons" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        g2.com
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                                <span class="rank-number">4</span>
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                                                <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.5</span>
                                                <span style="font-size: 0.85rem; font-weight: 600; color: #64748b; opacity: 0.7;">/ 10</span>
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                                    <span class="vote-count upvote-count" data-product-id="167682" data-fake-votes="0">510</span>
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                                                        ChurnZero's Customer Feedback Management solution is an industry-standard for automating NPS, CES & CSATs. It is specifically designed for SaaS businesses that need to effectively manage customer feedback and improve the customer experience. The solution provides insightful analytics and robust integration, making it a powerful tool for user feedback management.
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                                                        ChurnZero's Customer Feedback Management solution is an industry-standard for automating NPS, CES & CSATs. It is specifically designed for SaaS businesses that need to effectively manage customer feedback and improve the customer experience. The solution provides insightful analytics and robust integration, making it a powerful tool for user feedback management.
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                                                        <span>B2B SaaS companies with dedicated Customer Success teams</span>
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                                                        <span>Teams needing deep health scoring alongside surveys</span>
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                                                    <line x1="15" y1="9" x2="9" y2="15"></line>
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                                                </svg>
                                                Skip if
                                            </h4>
                                            <ul style="list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 8px;">
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 10px; font-size: 0.875rem; color: #6b7280; line-height: 1.5;">
                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#f87171" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Small businesses or startups with limited budgets</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 10px; font-size: 0.875rem; color: #6b7280; line-height: 1.5;">
                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#f87171" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Companies seeking a standalone survey tool only</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 10px; font-size: 0.875rem; color: #6b7280; line-height: 1.5;">
                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#f87171" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Non-subscription based business models</span>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                            
                            <div class="product-why-we-love-section product-why-we-love-original scroll-animate">
                                
                                    <div class="why-we-love-section">
                                        <h4 class="why-we-love-title">Expert Take</h4>
                                        <p class="why-we-love-text">We love ChurnZero's Customer Feedback Management solution because it's tailored for the SaaS industry. It provides a comprehensive approach to managing customer feedback, with features that allow for automation, customization, and deep insights. Its ability to integrate with existing systems makes it a seamless addition to any SaaS business. The solution's focus on reducing churn and improving customer satisfaction makes it a valuable asset for industry professionals.</p>
                                    </div>
                                
                            </div>
                            
                            
                                <div class="product-pros-cons-bottom scroll-animate" style="display: flex; flex-direction: column; gap: 16px; margin-top: 16px; padding-top: 16px; border-top: 1px solid #e5e7eb;">
                                    
                                    
                                        <div class="pros-section-bottom">
                                            <h4 style="display: flex; align-items: center; gap: 6px; font-size: 0.875rem; font-weight: 600; color: #10b981; margin: 0 0 8px 0;">
                                                <svg width="14" height="14" viewBox="0 0 24 24" fill="currentColor">
                                                    <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                </svg>
                                                Pros
                                            </h4>
                                            <ul style="list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 4px;">
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Automated NPS, CES & CSATs</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>In-depth analytics</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Robust integration capabilities</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Customizable to fit business needs</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Effective customer retention strategies</span>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                    
                                        <div class="cons-section-bottom">
                                            <h4 style="display: flex; align-items: center; gap: 6px; font-size: 0.875rem; font-weight: 600; color: #ef4444; margin: 0 0 8px 0;">
                                                <svg width="14" height="14" viewBox="0 0 24 24" fill="currentColor">
                                                    <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                </svg>
                                                Cons
                                            </h4>
                                            <ul style="list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 4px;">
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>May require training to fully utilize</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Pricing might be high for smaller businesses</span>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                            
                        </div>
                    </article>
                    
                    
                        <div class="deep-research-dropdown-container" style="width: 100%; margin-top: 0; margin-bottom: 24px; padding-top: 0; padding-left: 0; clear: both; transition: all 0.2s ease;">
                            <button type="button" class="deep-research-toggle-btn" data-product-id="167682" data-loaded="true" onclick="toggleDeepResearch(this, 167682)" style="display: flex; align-items: center; justify-content: center; gap: 8px; width: 100%; padding: 12px; background: #f8fafc; border: 1px solid #e2e8f0; border-radius: 8px; cursor: pointer; transition: all 0.2s ease; font-size: 0.875rem; font-weight: 600; color: #64748b;">
                                <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" style="flex-shrink: 0;">
                                    <circle cx="11" cy="11" r="8"></circle>
                                    <path d="m21 21-4.35-4.35"></path>
                                </svg>
                                <span class="deep-research-toggle-text">View Scoring Analysis & Evidence</span>
                                <span class="deep-research-toggle-icon">
                                    <svg class="deep-research-spinner" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" style="display: none; animation: spin 1s linear infinite;">
                                        <circle cx="12" cy="12" r="10" stroke-opacity="0.25"></circle>
                                        <path d="M12 2a10 10 0 0 1 10 10" stroke-linecap="round"></path>
                                    </svg>
                                    <svg class="deep-research-chevron" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" style="display: block; transition: transform 0.2s ease;">
                                        <polyline points="6 9 12 15 18 9"></polyline>
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                                </span>
                            </button>
                            <div class="deep-research-content" id="deepResearchContent_167682" style="display: none; width: 100%; margin-top: 0; padding: 0 24px 0 24px; background: #ffffff; border: 1px solid #e2e8f0; border-radius: 8px;">
                                
                                
        <div class='expert-score-breakdown deep-research-breakdown' id="deepResearchBreakdown_167682" style="padding-top: 0 !important;">
            <p style="font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0; font-style: italic;">This score is backed by structured Google research and verified sources.</p>

            <div style="margin-bottom: 24px; padding: 12px 14px; background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%); border: 2px solid #10b981; border-radius: 12px; box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08); position: relative; overflow: hidden;">
                <div style="position: absolute; top: 0; right: 0; width: 60px; height: 60px; background: radial-gradient(circle, #10b98120 0%, transparent 70%); border-radius: 50%; transform: translate(20px, -20px);"></div>
                <div style="display: flex; align-items: center; justify-content: space-between; gap: 8px; position: relative; z-index: 1;">
                    <div style="flex: 1;">
                        <div style="font-size: 0.65rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; color: #64748b; margin-bottom: 4px;">Overall Score</div>
                        <div style="display: flex; align-items: baseline; gap: 6px;">
                            <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.5</span>
                            
                                <span style="font-size: 0.85rem; font-weight: 600; color: #64748b; opacity: 0.7;">/ 10</span>
                            
                        </div>
                    </div>
                </div>
            </div>

            <div style="margin-bottom: 24px; padding: 16px 20px; background: linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%); border-radius: 12px; border-left: 4px solid #3b82f6;">
                <p style="font-size: 0.9rem; color: #000000 !important; line-height: 1.7; margin: 0;">We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in <strong>User Feedback Tools with NPS and CSAT</strong>. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.</p>
            </div>

            
                <div class='custom-scoring-categories'>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.7</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 1: Usability &amp; Customer Experience</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We examine user feedback regarding the interface&#x27;s intuitiveness, the learning curve for administrators, and the quality of vendor support.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>While users praise the interface and responsive support, multiple sources cite a steep learning curve and complex setup process for advanced features.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score is strong due to excellent support and a clean UI, but is impacted by the documented complexity of implementation and initial configuration.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Some users find the no-code reporting heavy and complex for layered requirements. On the downside, the no-code reporting can get pretty heavy if you have complex or layered requirements.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;churnzero&#x2f;reviews" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Customer support is highly rated, with users noting responsiveness and helpfulness. I recently had the opportunity to interact with ChurnZero&#x27;s customer support team... Their responsiveness and willingness to solve problems are exemplary.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — trustradius.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.trustradius.com&#x2f;compare-products&#x2f;churnzero-vs-clientsuccess" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Users report a steep learning curve to get the most out of the platform, with implementation taking 6-8 weeks. There is definitely a steep learning curve involved if you want to get the most out of it... On average, it is about 6 to 8 weeks to get things set up
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — softwarefinder.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;softwarefinder.com&#x2f;customer-service-software&#x2f;churnzero&#x2f;reviews" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Customization options are described in the product documentation, allowing it to fit diverse business needs.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — churnzero.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;churnzero.com&#x2f;features&#x2f;surveys-nps-ces-csat&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.2</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 2: Value, Pricing &amp; Transparency</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We analyze public pricing availability, contract terms, and estimated total cost of ownership for mid-market to enterprise teams.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>ChurnZero does not publish pricing&#x3b; research indicates a high entry point &#x28;approx. &#x24;20k&#x2f;year&#x29; making it less accessible for smaller startups.</p>
                                                    </div>
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                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The lack of public pricing and high minimum contract value results in a lower score, as it limits accessibility and transparency compared to competitors.</p>
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                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Contracts are typically annual with auto-renew expectations. Annual terms with auto-renew expectations
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — accoil.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.accoil.com&#x2f;blog&#x2f;churnzero-vs-accoil" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Typical contract values range from &#x24;20k to &#x24;80k annually. typically &#x24;20k&ndash;&#x24;80k annually with an average contract value around &#x24;44.9k
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — accoil.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.accoil.com&#x2f;blog&#x2f;churnzero-vs-accoil" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Pricing is quote-based and not publicly available, with estimates around &#x24;18,000&#x2f;year for entry-level deployment. ChurnZero costs about &#x24;18,000&#x2f;year for an entry-level deployment when billed annually
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — inventorysoftwares.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;inventorysoftwares.com&#x2f;churnzero" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                            </ul>
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                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.0</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 3: Integrations &amp; Ecosystem Strength</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We look for bi-directional sync capabilities with major CRMs, support desks, and data warehouses to ensure a unified customer view.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The platform offers robust, bi-directional integrations with major systems like Salesforce, HubSpot, Zendesk, and data warehouses like Snowflake and Amazon S3.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The extensive library of native integrations and support for data warehouses justifies a high score, ensuring seamless data flow for customer success teams.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Integration with communication tools like Slack and Microsoft Teams allows for real-time alerts. Slack&#x3a; ChurnZero Alerts pushed to Slack... Microsoft Teams
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — churnzero.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;churnzero.com&#x2f;integrations-details&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The HubSpot integration supports bi-directional syncs happening every few minutes. We count on it to keep customer, contact, and deal information up to date with bi-directional syncs happening every few minutes.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — ecosystem.hubspot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;ecosystem.hubspot.com&#x2f;marketplace&#x2f;listing&#x2f;churnzero" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Native integrations include Salesforce, HubSpot, Zendesk, and data warehouses like Snowflake and Amazon S3. CRM&#x3a; Salesforce, HubSpot... Data Warehouse&#x3a; Amazon S3, Snowflake
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — churnzero.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;churnzero.com&#x2f;integrations-details&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Robust integration capabilities with existing systems are documented in the integration directory.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — churnzero.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;churnzero.com&#x2f;integrations&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.1</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 4: Customer Health Scoring &amp; Predictive Analytics</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate how feedback data &#x28;NPS&#x2f;CSAT&#x29; is utilized within the platform to predict churn and calculate overall account health.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>ChurnZero excels by directly feeding survey results into customizable &#x27;ChurnScores,&#x27; allowing sentiment to weigh heavily in overall health calculations.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>This is a standout feature&#x3b; the ability to combine qualitative survey data with quantitative usage metrics for a single health score is a market-leading capability.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Users appreciate the ability to ingest multiple data points for a highly customized health score. I really appreciate the number of different data points that it ingests to provide a highly customized churn&#x2f;health score.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — churnzero.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;churnzero.com&#x2f;features&#x2f;customer-health-scores&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Negative NPS responses can be configured to impact health scores and trigger proactive alerts. NPS responses &ndash; Receiving negative NPS responses could be a sign something is not quite right. Consider how to factor NPS responses into your ChurnScores.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — info.churnzero.net</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;info.churnzero.net&#x2f;hubfs&#x2f;Best&#x25;20Practices&#x2f;Gettting&#x25;20Started&#x25;20With&#x25;20ChurnScores.pdf" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Health scores &#x28;ChurnScores&#x29; can incorporate loyalty measurements like NPS, CSAT, and CES directly. The best health scoring strategies... combine both qualitative and quantitative data such as... Loyalty measurements&#x3a; tenure, customer satisfaction surveys &#x28;NPS, CSAT, CES&#x29;.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — churnzero.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;churnzero.com&#x2f;features&#x2f;customer-health-scores&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            SOC 2 compliance is outlined in published security documentation.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — churnzero.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;churnzero.com&#x2f;security&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.3</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 5: Product Capability &amp; Depth</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div style="padding: 12px 14px; background: #f8fafc; border: 1px dashed #cbd5e1; border-radius: 8px; color: #64748b; font-size: 0.9rem; font-style: italic; line-height: 1.6;">
                                                Insufficient evidence to formulate a &#x27;What We Looked For&#x27;, &#x27;What We Found&#x27;, and &#x27;Score Rationale&#x27; for this category&#x3b; this category will be weighted less.
                                            </div>
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            In-depth analytics capabilities are outlined in the platform&#x27;s documentation.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — churnzero.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;churnzero.com&#x2f;features&#x2f;surveys-nps-ces-csat&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Automated NPS, CES, and CSAT surveys are documented in the official product features.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — churnzero.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;churnzero.com&#x2f;features&#x2f;surveys-nps-ces-csat&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.0</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 6: Market Credibility &amp; Trust Signals</h4>
                            </div>

                            
                        </div>
                    
                </div>

                
                    <div style='margin-top: 32px;'>
                        <div style='padding: 16px 20px; background: linear-gradient(135deg, #991b1b 0%, #7f1d1d 50%, #6b1d1d 100%); border-radius: 12px 12px 0 0; position: relative; overflow: hidden;'>
                            <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                            <h3 style='font-size: 1.125rem; font-weight: 700; color: #ffffff; margin: 0; position: relative; z-index: 1;'>Score Adjustments & Considerations</h3>
                        </div>
                        <div style='padding: 20px; background: #ffffff; border: 1px solid #e2e8f0; border-top: none; border-radius: 0 0 12px 12px;'>
                            <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0;'>Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.</p>
                            <ul style='list-style: none; padding: 0; margin: 0;'>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Reporting features can be &#x27;heavy&#x27; and exporting raw data for external analysis has been cited as difficult by some users.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;churnzero&#x2f;reviews" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        g2.com
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                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Users consistently report a steep learning curve and complex implementation process, often taking 6-8 weeks to set up.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;softwarefinder.com&#x2f;customer-service-software&#x2f;churnzero&#x2f;reviews" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        softwarefinder.com
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                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Pricing is not transparent and requires a sales quote&#x3b; entry-level costs are high &#x28;approx. &#x24;18k-&#x24;20k&#x2f;year&#x29;, making it inaccessible for smaller businesses.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;inventorysoftwares.com&#x2f;churnzero" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        inventorysoftwares.com
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                                    </li>
                                
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                                <span class="rank-number">5</span>
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                                <div class="expert-score-container" onclick="window.openExpertScoreModal(167695, '9.3', 'Excellent')" style="margin-top: 6px; cursor: pointer; padding: 12px 14px; background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%); border: 2px solid #10b981; border-radius: 12px; box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08); transition: all 0.3s ease; position: relative; overflow: hidden;">
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                                                <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.3</span>
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                                                <span style="color: #ffffff;">View Website</span>
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                                                        Beamer NPS Tool is a highly effective tool for SaaS, e-commerce, and digital product companies seeking to gauge user satisfaction and gather actionable feedback. This tool enables businesses to install NPS surveys in-app, resulting in higher response rates and more insightful data. It's particularly beneficial for those who wish to measure customer satisfaction for their product and latest releases, identify promoters, and gauge overall enthusiasm.
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                                                        Beamer NPS Tool is a highly effective tool for SaaS, e-commerce, and digital product companies seeking to gauge user satisfaction and gather actionable feedback. This tool enables businesses to install NPS surveys in-app, resulting in higher response rates and more insightful data. It's particularly beneficial for those who wish to measure customer satisfaction for their product and latest releases, identify promoters, and gauge overall enthusiasm.
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                                                Best for teams that are
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                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Product teams already using Beamer for changelogs</span>
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                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>SaaS apps needing in-app NPS alongside product updates</span>
                                                    </li>
                                                
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                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#22c55e" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Teams wanting to measure sentiment on new feature releases</span>
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                                                Skip if
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                                                        <span>Businesses needing complex email-based market research</span>
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                                                        <span>Non-SaaS companies without a web application</span>
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                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#f87171" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
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                                                        <span>Users needing deep survey analytics independent of updates</span>
                                                    </li>
                                                
                                            </ul>
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                                </div>
                            
                            
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                                    <div class="why-we-love-section">
                                        <h4 class="why-we-love-title">Expert Take</h4>
                                        <p class="why-we-love-text">Our analysis shows Beamer NPS excels by integrating sentiment tracking directly into the product notification ecosystem. Research indicates its deep segmentation capabilities allow teams to target specific user roles (like admins) with precision, while its multi-language support ensures global applicability. Based on documented features, the ability to trigger immediate retention workflows in tools like Zendesk makes it a proactive churn-prevention asset rather than just a passive survey tool.</p>
                                    </div>
                                
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                                                Pros
                                            </h4>
                                            <ul style="list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 4px;">
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Deep segmentation by user role/behavior</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Multi-language support with auto-translation</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Automated workflows via Zapier/Zendesk</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Custom CSS and multiple widget types</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Easy no-code installation</span>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                    
                                        <div class="cons-section-bottom">
                                            <h4 style="display: flex; align-items: center; gap: 6px; font-size: 0.875rem; font-weight: 600; color: #ef4444; margin: 0 0 8px 0;">
                                                <svg width="14" height="14" viewBox="0 0 24 24" fill="currentColor">
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                                                Cons
                                            </h4>
                                            <ul style="list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 4px;">
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Monthly survey limits on Pro plan</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>No native mobile SDK available</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Paid add-on for advanced features</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Free plan limited to 90-day history</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Manual API work for native apps</span>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                            
                        </div>
                    </article>
                    
                    
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                                <span class="deep-research-toggle-text">View Scoring Analysis & Evidence</span>
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        <div class='expert-score-breakdown deep-research-breakdown' id="deepResearchBreakdown_167695" style="padding-top: 0 !important;">
            <p style="font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0; font-style: italic;">This score is backed by structured Google research and verified sources.</p>

            <div style="margin-bottom: 24px; padding: 12px 14px; background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%); border: 2px solid #10b981; border-radius: 12px; box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08); position: relative; overflow: hidden;">
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                <div style="display: flex; align-items: center; justify-content: space-between; gap: 8px; position: relative; z-index: 1;">
                    <div style="flex: 1;">
                        <div style="font-size: 0.65rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; color: #64748b; margin-bottom: 4px;">Overall Score</div>
                        <div style="display: flex; align-items: baseline; gap: 6px;">
                            <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.3</span>
                            
                                <span style="font-size: 0.85rem; font-weight: 600; color: #64748b; opacity: 0.7;">/ 10</span>
                            
                        </div>
                    </div>
                </div>
            </div>

            <div style="margin-bottom: 24px; padding: 16px 20px; background: linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%); border-radius: 12px; border-left: 4px solid #3b82f6;">
                <p style="font-size: 0.9rem; color: #000000 !important; line-height: 1.7; margin: 0;">We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in <strong>User Feedback Tools with NPS and CSAT</strong>. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.</p>
            </div>

            
                <div class='custom-scoring-categories'>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.9</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 1: Product Capability &amp; Depth</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate the tool&#x27;s ability to capture, segment, and act on customer sentiment data across multiple channels.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Beamer NPS offers versatile survey methods &#x28;in-app, email, link&#x29; with deep segmentation capabilities based on user behavior, location, and plan, plus automated workflow triggers.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The product scores highly due to its robust segmentation and multi-channel distribution, though it relies on the core Beamer platform for full functionality.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The tool supports automated workflows, sending scores to platforms like Zendesk and Intercom to drive retention. Send NPS scores to platforms like Zendesk, Zapier, Integromat, Intercom, Pabbly and many more to trigger automated workflows
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — getbeamer.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.getbeamer.com&#x2f;nps" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Segmentation allows targeting specific user groups by role, location, plan, or past behavior. You can segment by demographic, language, location, and past behavior to interact with users.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — getbeamer.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.getbeamer.com&#x2f;blog&#x2f;nps-best-practices" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Users can send NPS surveys via in-app widgets, email, or direct links to maximize response rates. Reach out to your users in-app, via email and link for maximum response rate.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — getbeamer.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.getbeamer.com&#x2f;nps" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Documented in official product documentation, Beamer NPS Tool offers in-app NPS surveys that increase response rates and provide actionable insights.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — getbeamer.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.getbeamer.com&#x2f;nps" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.1</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 2: Market Credibility &amp; Trust Signals</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We look for established market presence, verified user reviews, and adoption by reputable companies.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Beamer is a widely recognized player in the user engagement space, with verified reviews praising its reliability and adoption by companies like Broadlume and GetResponse.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The product maintains a strong reputation with high user satisfaction ratings on review platforms, supporting a score in the premium range.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Case studies highlight significant impact, such as a 15&#x25; increase in user engagement for clients like Broadlume. We have increased user engagement 15&#x25; year over year from the comprehensive solutions provided by Beamer.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — getbeamer.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.getbeamer.com&#x2f;nps" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Users on G2 consistently rate the product highly, specifically praising its ease of use and configuration. What i like the best about Beamer is that it is so easy to use and configure.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;beamer&#x2f;reviews" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Referenced by third-party publications like TechCrunch, Beamer is recognized for its innovative approach to user feedback.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — techcrunch.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;techcrunch.com" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.3</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 3: Usability &amp; Customer Experience</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We assess the ease of implementation, interface intuitiveness, and quality of customer support.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The platform is celebrated for its &#x27;no-code&#x27; installation and responsive support team, making it accessible for non-technical teams.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>With reviews explicitly calling support &#x27;super helpful&#x27; and the widget &#x27;easy to configure,&#x27; this category earns a top-tier score.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Installation is designed to be hassle-free with no coding knowledge required for basic setup. Install in 5 minutes or less. No code and hassle free.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — getbeamer.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.getbeamer.com&#x2f;nps" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Verified reviews highlight the customer support team as responsive, patient, and helpful. The team are super helpful and patient and they have made it a no-brainer for me.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;beamer&#x2f;reviews" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Easy integration with existing platforms is documented, enhancing user experience and adoption.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — getbeamer.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.getbeamer.com&#x2f;nps" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.4</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 4: Value, Pricing &amp; Transparency</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We analyze the pricing structure, feature gating, and hidden costs relative to the market.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>While a free tier exists, the NPS feature is primarily a paid add-on &#x28;&#x24;99&#x2f;mo&#x29; with strict survey limits on the Pro plan, which may impact scalability for larger teams.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score is slightly lower because NPS is treated as an add-on cost rather than a core feature, and the survey volume limits on the Pro plan are restrictive.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The Free NPS plan is limited to 500 surveys per month and only retains history for the last 90 days. Free&#x3a; Up to 500... Last 90 days
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — getbeamer.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.getbeamer.com&#x2f;pricing" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The NPS Pro add-on costs &#x24;99&#x2f;month and includes up to 2,000 monthly surveys. NPS Add-on is listed with a cost of &#x24;99 &#x2f; month.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — getbeamer.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.getbeamer.com&#x2f;pricing" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Pricing starts at &#x24;49&#x2f;month with a professional plan at &#x24;99&#x2f;month, but lacks a free plan, which can be limiting for small businesses.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — getbeamer.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.getbeamer.com&#x2f;nps" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.8</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 5: Integrations &amp; Ecosystem Strength</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We examine the breadth of third-party connections and API capabilities for custom workflows.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Beamer connects with major SaaS tools like Segment, HubSpot, and Zapier, and offers an API for custom implementations, though mobile app integration requires manual API work.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Strong standard integrations and API access justify a high score, though the lack of a native mobile SDK prevents a perfect score.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform supports connections to Zapier, Zendesk, Intercom, and Pabbly for automated workflows. Send NPS scores to platforms like Zendesk, Zapier, Integromat, Intercom, Pabbly and many more
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — getbeamer.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.getbeamer.com&#x2f;nps" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Beamer integrates with Segment to sync customer data for targeted messaging. Beamer is both an integration and a cloud source for Segment.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — segment.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;segment.com&#x2f;catalog&#x2f;integrations&#x2f;destination&#x2f;beamer&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Listed in the company&rsquo;s integration directory, Beamer supports integration with major platforms like Slack and Intercom.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — getbeamer.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.getbeamer.com&#x2f;integrations" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.0</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 6: Customization &amp; Localization</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate the ability to adapt the survey&#x27;s design and language to fit the user&#x27;s brand and audience.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The tool offers extensive customization including CSS control, multiple widget types &#x28;emojis, 1-5, 0-10&#x29;, and multi-language support.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The ability to use custom CSS and support multiple languages natively makes this a standout feature for global SaaS products.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform supports custom CSS to completely match the widget to the host site&#x27;s branding. Write or paste your own CSS code in the text area
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — help.userflow.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;help.userflow.com&#x2f;beamer&#x2f;docs&#x2f;how-to-customize-nps-surveys" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Users can choose from four survey types&#x3a; 0-10, 1-5, three emojis, or five emojis. Beamer has four types available at the moment&#x3a; zero to ten &#x28;0-10&#x29;, the default numerical scale&#x3b; one to five &#x28;1-5&#x29;&#x3b; three emoji&#x3b; and five emoji.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — help.userflow.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;help.userflow.com&#x2f;beamer&#x2f;docs&#x2f;how-to-customize-nps-surveys" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                </div>

                
                    <div style='margin-top: 32px;'>
                        <div style='padding: 16px 20px; background: linear-gradient(135deg, #991b1b 0%, #7f1d1d 50%, #6b1d1d 100%); border-radius: 12px 12px 0 0; position: relative; overflow: hidden;'>
                            <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                            <h3 style='font-size: 1.125rem; font-weight: 700; color: #ffffff; margin: 0; position: relative; z-index: 1;'>Score Adjustments & Considerations</h3>
                        </div>
                        <div style='padding: 20px; background: #ffffff; border: 1px solid #e2e8f0; border-top: none; border-radius: 0 0 12px 12px;'>
                            <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0;'>Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.</p>
                            <ul style='list-style: none; padding: 0; margin: 0;'>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>NPS is sold as a separate add-on &#x28;&#x24;99&#x2f;mo&#x29; rather than being fully included in the base subscription price for advanced features.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue had a noticeable impact on the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.getbeamer.com&#x2f;pricing" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        getbeamer.com
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                            <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                            <polyline points="15 3 21 3 21 9"></polyline>
                                                            <line x1="10" y1="14" x2="21" y2="3"></line>
                                                        </svg>
                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>There is no native mobile SDK for NPS&#x3b; developers must use a hybrid API method to implement surveys in native mobile apps.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;help.userflow.com&#x2f;beamer&#x2f;docs&#x2f;how-to-integrate-nps-via-api" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        help.userflow.com
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                            <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                            <polyline points="15 3 21 3 21 9"></polyline>
                                                            <line x1="10" y1="14" x2="21" y2="3"></line>
                                                        </svg>
                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>The Pro plan imposes a hard limit of 2,000 surveys per month&#x3b; if a segment exceeds this, the survey is simply not shown to users beyond the limit.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;help.userflow.com&#x2f;beamer&#x2f;docs&#x2f;how-does-beamer-count-the-monthly-nps-limit" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        help.userflow.com
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                            <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                            <polyline points="15 3 21 3 21 9"></polyline>
                                                            <line x1="10" y1="14" x2="21" y2="3"></line>
                                                        </svg>
                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                            </ul>
                        </div>
                    </div>
                
            
            <div style='margin-top: 24px; padding-top: 16px; border-top: 1px solid #e2e8f0;'>
                <button type="button" class="deep-research-collapse-btn" data-product-id="167695" onclick="toggleDeepResearch(this, 167695)" style="display: flex; align-items: center; justify-content: center; gap: 8px; width: 100%; padding: 12px; background: #f8fafc; border: 1px solid #e2e8f0; border-radius: 8px; cursor: pointer; transition: all 0.2s ease; font-size: 0.875rem; font-weight: 600; color: #64748b;">
                    <span class="deep-research-collapse-text">Collapse</span>
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                            </div>
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                    <div style="height: 5px; width: 100%; clear: both;"></div>
                
                    
                    <article class="product-card product-card-animate" data-product="6" data-original="6" data-product-id="167702">
                        <div class="product-rank-container">
                            <div class="product-rank">
                                <span class="rank-number">6</span>
                            </div>
                            
                            
                                <div class="expert-score-container" onclick="window.openExpertScoreModal(167702, '9.1', 'Excellent')" style="margin-top: 6px; cursor: pointer; padding: 12px 14px; background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%); border: 2px solid #10b981; border-radius: 12px; box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08); transition: all 0.3s ease; position: relative; overflow: hidden;">
                                    <div style="position: absolute; top: 0; right: 0; width: 60px; height: 60px; background: radial-gradient(circle, #10b98120 0%, transparent 70%); border-radius: 50%; transform: translate(20px, -20px);"></div>
                                    <div style="display: flex; align-items: center; justify-content: space-between; gap: 8px; position: relative; z-index: 1;">
                                        <div style="flex: 1;">
                                            <div style="font-size: 0.65rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; color: #64748b; margin-bottom: 4px;">Expert Score</div>
                                            <div style="display: flex; align-items: baseline; gap: 6px;">
                                                <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.1</span>
                                                <span style="font-size: 0.85rem; font-weight: 600; color: #64748b; opacity: 0.7;">/ 10</span>
                                            </div>
                                        </div>
                                        <div style="width: 40px; height: 40px; border-radius: 50%; background: linear-gradient(135deg, #10b981 0%, #10b981dd 100%); display: flex; align-items: center; justify-content: center; box-shadow: 0 2px 6px rgba(0, 0, 0, 0.15); flex-shrink: 0;">
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                                                <circle cx="9" cy="7" r="4"></circle>
                                                <path d="M22 21v-2a4 4 0 0 0-3-3.87"></path>
                                                <path d="M16 3.13a4 4 0 0 1 0 7.75"></path>
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                                            <path d="M14 9V5a3 3 0 0 0-3-3l-4 9v11h11.28a2 2 0 0 0 2-1.7l1.38-9a2 2 0 0 0-2-2.3zM7 22H4a2 2 0 0 1-2-2v-7a2 2 0 0 1 2-2h3"></path>
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                                    <span class="vote-count upvote-count" data-product-id="167702" data-fake-votes="0">366</span>
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                                    <span class="vote-count downvote-count" data-product-id="167702" data-fake-votes="0">127</span>
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                            <div class="product-badges-section">
                                
                            
                                        <div class="award-dynamic-badge award-dynamic-red" 
                                             data-award-type="dynamic"
                                             data-badge-name="Customizable&#x20;Surveys"
                                             data-badge-description="SurveySense&#x20;User&#x20;Feedback&#x20;earns&#x20;the&#x20;&#x27;Customizable&#x20;Surveys&#x27;&#x20;badge&#x20;by&#x20;offering&#x20;a&#x20;robust&#x20;platform&#x20;that&#x20;empowers&#x20;product&#x20;managers&#x20;to&#x20;tailor&#x20;surveys&#x20;precisely&#x20;to&#x20;their&#x20;needs.&#x20;With&#x20;real-time&#x20;insights&#x20;into&#x20;CSAT,&#x20;CES,&#x20;NPS,&#x20;and&#x20;eNPS&#x20;scores,&#x20;it&#x20;efficiently&#x20;transforms&#x20;user&#x20;feedback&#x20;into&#x20;actionable&#x20;data.&#x20;The&#x20;integrated&#x20;charts&#x20;and&#x20;dashboards&#x20;enhance&#x20;analysis,&#x20;allowing&#x20;professionals&#x20;to&#x20;seamlessly&#x20;adapt&#x20;surveys&#x20;for&#x20;comprehensive&#x20;user&#x20;satisfaction&#x20;measurement.&#x20;Its&#x20;enterprise-level&#x20;capabilities&#x20;ensure&#x20;scalability&#x20;and&#x20;precision,&#x20;making&#x20;it&#x20;an&#x20;indispensable&#x20;asset&#x20;for&#x20;any&#x20;product&#x20;development&#x20;team."
                                             data-badge-icon="edit"
                                             data-badge-color="red"
                                             data-product-id="167702"
                                             onclick="openAwardModal(this, event)"
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                                             tabindex="0"
                                             onkeydown="if(event.key==='Enter'||event.key===' '){openAwardModal(this, event);}"
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<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"/></svg>
                                            <span class="badge-text">CUSTOMIZABLE SURVEYS</span>
                                        </div>
                                    
                                        
                                        <div class="award-dynamic-badge award-dynamic-green" 
                                             data-award-type="dynamic"
                                             data-badge-name="Actionable&#x20;Feedback"
                                             data-badge-description="SurveySense&#x20;User&#x20;Feedback&#x20;earns&#x20;the&#x20;&#x27;Actionable&#x20;Feedback&#x27;&#x20;badge&#x20;for&#x20;its&#x20;powerful,&#x20;integrated&#x20;solution&#x20;that&#x20;empowers&#x20;product&#x20;managers&#x20;to&#x20;swiftly&#x20;gauge&#x20;user&#x20;satisfaction.&#x20;By&#x20;offering&#x20;real-time&#x20;insights&#x20;into&#x20;CSAT,&#x20;CES,&#x20;NPS,&#x20;and&#x20;eNPS&#x20;scores,&#x20;it&#x20;enables&#x20;teams&#x20;to&#x20;make&#x20;informed&#x20;decisions&#x20;and&#x20;enhance&#x20;user&#x20;experiences.&#x20;The&#x20;intuitive&#x20;charts&#x20;and&#x20;dashboards&#x20;simplify&#x20;complex&#x20;data,&#x20;ensuring&#x20;that&#x20;professionals&#x20;can&#x20;easily&#x20;identify&#x20;trends&#x20;and&#x20;areas&#x20;for&#x20;improvement,&#x20;making&#x20;it&#x20;an&#x20;indispensable&#x20;tool&#x20;in&#x20;the&#x20;arsenal&#x20;of&#x20;any&#x20;product&#x20;development&#x20;team."
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<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"/></svg>
                                            <span class="badge-text">ACTIONABLE FEEDBACK</span>
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                        </div>
                        
                        <div class="product-content has-who-is-this-for" data-active-tab="who">
                            
                            <div class="product-header-mobile-rank-name">
                                <div class="product-rank-mobile">
                                    <span class="rank-number">6</span>
                                </div>
                                <div class="product-title-mobile" style="flex: 1; min-width: 0;">
                                    <a href="/CTR.cfm?ProductID=167702" target="_blank" rel="nofollow sponsored" class="product-title-link">
                                        SurveySense User Feedback
                                    </a>
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                                    <div class="expert-score-container expert-score-mobile" onclick="window.openExpertScoreModal(167702, '9.1', 'Excellent', '9.1')" style="margin-left: 8px; cursor: pointer; padding: 8px 12px; background: linear-gradient(135deg, #d1fae5 0%, #ffffff 100%); border: 2px solid #10b981; border-radius: 8px; box-shadow: 0 2px 6px rgba(0, 0, 0, 0.1); transition: all 0.3s ease; flex-shrink: 0;">
                                        <div style="font-size: 1.1rem; font-weight: 700; color: #10b981; line-height: 1;">9.1</div>
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                            <div class="product-main">
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                                                        SurveySense is an efficient solution specifically tailored for professionals seeking to measure user satisfaction through integrated charts and dashboards. It provides real-time insights into CSAT, CES, NPS, and eNPS scores, making it a valuable tool for product management and development.
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                                                Best for teams that are
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                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>SMBs seeking an affordable or free feedback solution</span>
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                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Teams wanting simple one-click email signature surveys</span>
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                                                        <span>Users prioritizing ease of use over complex features</span>
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                                                Skip if
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                                                        <span>Enterprises requiring complex multi-page survey logic</span>
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                                                        <span>Users needing deep, native mobile app SDK support</span>
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                                                        <span>Teams needing advanced CRM integrations</span>
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                                        <h4 class="why-we-love-title">Expert Take</h4>
                                        <p class="why-we-love-text">Our analysis shows SurveySense effectively democratizes customer feedback for SMBs by combining essential metrics like NPS, CSAT, and CES with an accessible price point. Research indicates it stands out for its 'Free Forever' plan and ease of use, allowing teams to deploy surveys in minutes without technical hurdles. While it may lack the complex logic of enterprise giants, its focus on actionable insights through real-time churn alerts makes it a high-value tool for growth-focused organizations.</p>
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                                                Pros
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                                                        <span>Free plan available forever</span>
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Intuitive step-by-step survey builder</span>
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Real-time churn risk alerts</span>
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                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Native Salesforce & HubSpot integrations</span>
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Affordable pricing starting at $16/mo</span>
                                                    </li>
                                                
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                                                Cons
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                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Limited reporting customizability</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
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                                                        <span>Restricted design flexibility for multi-question surveys</span>
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                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
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                                                        <span>Lacks complex survey logic features</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
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                                                        <span>Fewer reviews than market leaders</span>
                                                    </li>
                                                
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>No 24/7 live chat support mentioned</span>
                                                    </li>
                                                
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        <div class='expert-score-breakdown deep-research-breakdown' id="deepResearchBreakdown_167702" style="padding-top: 0 !important;">
            <p style="font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0; font-style: italic;">This score is backed by structured Google research and verified sources.</p>

            <div style="margin-bottom: 24px; padding: 12px 14px; background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%); border: 2px solid #10b981; border-radius: 12px; box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08); position: relative; overflow: hidden;">
                <div style="position: absolute; top: 0; right: 0; width: 60px; height: 60px; background: radial-gradient(circle, #10b98120 0%, transparent 70%); border-radius: 50%; transform: translate(20px, -20px);"></div>
                <div style="display: flex; align-items: center; justify-content: space-between; gap: 8px; position: relative; z-index: 1;">
                    <div style="flex: 1;">
                        <div style="font-size: 0.65rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; color: #64748b; margin-bottom: 4px;">Overall Score</div>
                        <div style="display: flex; align-items: baseline; gap: 6px;">
                            <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.1</span>
                            
                                <span style="font-size: 0.85rem; font-weight: 600; color: #64748b; opacity: 0.7;">/ 10</span>
                            
                        </div>
                    </div>
                </div>
            </div>

            <div style="margin-bottom: 24px; padding: 16px 20px; background: linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%); border-radius: 12px; border-left: 4px solid #3b82f6;">
                <p style="font-size: 0.9rem; color: #000000 !important; line-height: 1.7; margin: 0;">We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in <strong>User Feedback Tools with NPS and CSAT</strong>. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.</p>
            </div>

            
                <div class='custom-scoring-categories'>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.9</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 1: Product Capability &amp; Depth</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate the breadth of survey types, distribution channels, and customization options available to capture comprehensive user feedback.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>SurveySense supports CSAT, CES, and NPS metrics via one-question and multi-question surveys, with distribution via email blasts, links, and web embeds.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score reflects a robust feature set for SMBs, including essential metrics and multi-channel distribution, though it lacks the complex logic of enterprise-grade tools.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Users can send surveys directly from the platform using the &#x27;Survey Blasts&#x27; feature or integrate with their own email tools. Not only can you create your customer feedback surveys, but also send them directly from SurveySense.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — marcomrobot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;customer-feedback-tool" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform supports one-question surveys &#x28;CSAT, CES, NPS&#x29; and fully customizable multi-question surveys. SurveySense provides the features you need... you get both one-question and multi-question surveys.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — marcomrobot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;customer-feedback-tool" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
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                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Integrated charts and dashboards for user feedback are outlined in the product description.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — marcomrobot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;user-feedback-software" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
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                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Offers real-time insights into CSAT, CES, NPS, and eNPS scores as documented on the official product page.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — marcomrobot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;user-feedback-software" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
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                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.1</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 2: Market Credibility &amp; Trust Signals</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We assess the product&#x27;s reputation through user reviews, client base size, and established market presence.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The product is trusted by over 3,000 organizations worldwide and maintains a high 4.8&#x2f;5 rating on G2, indicating strong user satisfaction.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>A score of 9.1 is justified by a solid user base and excellent review ratings, although the total volume of reviews is lower than market giants.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The product holds a 4.8 out of 5 star rating on G2 based on user reviews. SurveySense has a rating of 4.8 out of 5 stars
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;surveysense&#x2f;reviews" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform is trusted by over 3,000 organizations worldwide, including NYU and QuinStreet. Trusted by 3,000&#x2b; organizations worldwide.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — marcomrobot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;user-feedback-software" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Referenced by industry publications for its comprehensive customer insights capabilities.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — marcomrobot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;user-feedback-software" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.0</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 3: Usability &amp; Customer Experience</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We look for an intuitive interface, ease of setup, and the availability of templates to streamline the user journey.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Users consistently praise the intuitive interface and &#x27;step-by-step&#x27; builder, noting that even non-tech-savvy team members can deploy surveys quickly.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The high score is anchored by verified user feedback highlighting the platform&#x27;s ease of use and speed of deployment as key differentiators.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Pre-defined templates are cited as a major factor in speeding up the deployment process. The ready-to-use templates have significantly sped up our survey creation process
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;surveysense&#x2f;reviews" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Users describe the interface as intuitive, allowing for survey creation without a steep learning curve. Even team members who aren&#x27;t tech-savvy could dive in and create surveys without a steep learning curve.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;surveysense&#x2f;reviews" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Easy-to-use interface with a focus on real-time feedback as described in the product documentation.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — marcomrobot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;user-feedback-software" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.4</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 4: Value, Pricing &amp; Transparency</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate the pricing structure, transparency of costs, and the value provided relative to feature access.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Pricing is highly competitive and transparent, starting at &#x24;0 for a free plan and &#x24;16&#x2f;month for paid plans, with no hidden setup fees.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>This score reflects exceptional value for SMBs, offering a &#x27;Free Forever&#x27; plan and paid tiers that are significantly more affordable than enterprise alternatives.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Paid plans start at &#x24;16&#x2f;month when billed annually, scaling up to &#x24;66&#x2f;month for larger volumes. Small. 125 responses per month. &#x24;16 USD &#x2f; Month.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — marcomrobot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;customer-feedback-tool&#x2f;pricing" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform offers a &#x27;Free Forever&#x27; plan that includes 20 responses per month. Free. 20 responses per month. &#x24;0. Free Forever.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — marcomrobot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;customer-feedback-tool&#x2f;pricing" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Pricing is enterprise-based, which may be high for small businesses, as noted in the product description.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — marcomrobot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;user-feedback-software" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.8</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 5: Integrations &amp; Ecosystem Strength</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We examine the availability of native integrations with key CRM, marketing, and support tools essential for feedback loops.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Native integrations exist for major platforms like Salesforce, HubSpot, Marketo, and Gorgias, along with API access for custom workflows.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score acknowledges strong connectivity with essential business tools, though the ecosystem is focused on core players rather than a vast marketplace.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            A specific Salesforce survey tool allows for visualizing CSAT and NPS scores directly inside Salesforce. As part of the Professional plan, you get a Salesforce survey tool that allows you to... visualize results... inside Salesforce.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — marcomrobot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;customer-feedback-tool" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform integrates natively with Salesforce, HubSpot, Marketo, and Mailchimp. Integrations. SalesForceHubSpotMarketoMailchimp.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — marcomrobot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;customer-feedback-tool" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Integration capabilities with various platforms are documented in the company&#x27;s integration directory.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — marcomrobot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;user-feedback-software" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.6</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 6: Analytics &amp; Actionable Insights</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We assess the depth of reporting, real-time data visualization, and features that help convert feedback into action.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The tool provides real-time dashboards and categorizes users into advocates or detractors, but users have noted limitations in reporting flexibility.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>While the core analytics are solid for tracking trends, the score is slightly lower due to documented user feedback requesting more customizable reporting options.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Real-time email alerts notify teams of feedback requiring immediate attention to prevent churn. Receive real-time email notifications on responses, scores and ratings &#x28;positive or negative&#x29; that require your special attention.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — marcomrobot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;customer-feedback-tool" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The software categorizes users into advocates, passives, and detractors to help prioritize retention efforts. SurveySense enables you to categorize your users into advocates, passives, and detractors
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — marcomrobot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;user-feedback-software" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Security and compliance measures are outlined in the published security documentation.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — marcomrobot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;user-feedback-software" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                </div>

                
                    <div style='margin-top: 32px;'>
                        <div style='padding: 16px 20px; background: linear-gradient(135deg, #991b1b 0%, #7f1d1d 50%, #6b1d1d 100%); border-radius: 12px 12px 0 0; position: relative; overflow: hidden;'>
                            <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                            <h3 style='font-size: 1.125rem; font-weight: 700; color: #ffffff; margin: 0; position: relative; z-index: 1;'>Score Adjustments & Considerations</h3>
                        </div>
                        <div style='padding: 20px; background: #ffffff; border: 1px solid #e2e8f0; border-top: none; border-radius: 0 0 12px 12px;'>
                            <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0;'>Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.</p>
                            <ul style='list-style: none; padding: 0; margin: 0;'>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>The platform lacks advanced features for complex survey logic compared to more mature enterprise solutions.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue had a noticeable impact on the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;surveysense&#x2f;reviews" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        g2.com
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                            <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                            <polyline points="15 3 21 3 21 9"></polyline>
                                                            <line x1="10" y1="14" x2="21" y2="3"></line>
                                                        </svg>
                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Design flexibility for multi-question surveys is restricted, with users specifically requesting more control over fonts and button styles.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue had a noticeable impact on the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;surveysense&#x2f;reviews" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        g2.com
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                            <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                            <polyline points="15 3 21 3 21 9"></polyline>
                                                            <line x1="10" y1="14" x2="21" y2="3"></line>
                                                        </svg>
                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Users report that the reporting feature lacks flexibility and needs richer customizability for data representation.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;surveysense&#x2f;reviews" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        g2.com
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                            <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                            <polyline points="15 3 21 3 21 9"></polyline>
                                                            <line x1="10" y1="14" x2="21" y2="3"></line>
                                                        </svg>
                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                            </ul>
                        </div>
                    </div>
                
            
            <div style='margin-top: 24px; padding-top: 16px; border-top: 1px solid #e2e8f0;'>
                <button type="button" class="deep-research-collapse-btn" data-product-id="167702" onclick="toggleDeepResearch(this, 167702)" style="display: flex; align-items: center; justify-content: center; gap: 8px; width: 100%; padding: 12px; background: #f8fafc; border: 1px solid #e2e8f0; border-radius: 8px; cursor: pointer; transition: all 0.2s ease; font-size: 0.875rem; font-weight: 600; color: #64748b;">
                    <span class="deep-research-collapse-text">Collapse</span>
                    <span class="deep-research-collapse-icon">
                        <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" style="transition: transform 0.2s ease;">
                            <polyline points="18 15 12 9 6 15"></polyline>
                        </svg>
                    </span>
                </button>
            </div>
        </div>
    

                            </div>
                        </div>
                    
                    
                    <div style="height: 5px; width: 100%; clear: both;"></div>
                
            
            </div>
        </div>
    </div>
</div>
        
        
        <div id="comparison-content" class="tab-content" style="width: 100%; max-width: 100%; box-sizing: border-box; overflow-x: hidden;">
            <div class="tab-content-container-desktop" style="width: 100%; max-width: 100%; box-sizing: border-box;">
                
                
<style>
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/* Match the width of the product tabs bar above - remove any extra margins/padding */
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}

/* Dev-only: highlight "Not specified" values */
.feature-value.dev-not-specified,
.card-feature-value.dev-not-specified {
    background: #fef9c3; /* yellow-100 */
    border: 1px solid #fde047; /* yellow-300 */
    color: #92400e;
    padding: 2px 6px;
    border-radius: 6px;
    display: inline-flex;
}

.feature-value.price,
.card-feature-value.price {
    color: #059669;
    font-weight: 700;
    font-size: 1rem;
}

/* Mobile Card View */
.comparison-cards {
    display: none;
    padding: 0 1rem;
    /* Ensure smooth scrolling on mobile */
    -webkit-overflow-scrolling: touch;
    overscroll-behavior: contain;
}

.comparison-card {
    background: white;
    border-radius: 16px;
    margin-bottom: 1.5rem;
    box-shadow: 0 4px 6px rgba(0, 0, 0, 0.05);
    border: 1px solid #e5e7eb;
    overflow: hidden;
    transition: transform 0.2s ease, box-shadow 0.2s ease;
    /* Ensure touch events pass through to parent for scrolling */
    touch-action: pan-y;
}

.comparison-card:hover {
    transform: translateY(-2px);
    box-shadow: 0 8px 25px rgba(0, 0, 0, 0.1);
}

.card-header {
    background: linear-gradient(135deg, #f8fafc 0%, #e2e8f0 100%);
    padding: 1.25rem;
    display: flex;
    align-items: center;
    border-bottom: 1px solid #e5e7eb;
}

.card-rank {
    background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 100%);
    color: white;
    font-size: 0.9rem;
    font-weight: 700;
    border-radius: 50%;
    width: 36px;
    height: 36px;
    display: flex;
    align-items: center;
    justify-content: center;
    margin-right: 1rem;
    box-shadow: 0 2px 4px rgba(59, 130, 246, 0.3);
}

.card-title {
    font-size: 1.1rem;
    font-weight: 600;
    color: #1f2937;
    margin: 0;
    line-height: 1.3;
    flex: 1;
}

.card-features {
    padding: 1.25rem;
}

.card-feature {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 0.75rem 0;
    border-bottom: 1px solid #f3f4f6;
}

.card-feature:last-child {
    border-bottom: none;
}

.card-feature-label {
    font-size: 0.85rem;
    color: #4b5563;
    font-weight: 500;
    flex: 1;
    margin-right: 1rem;
}

.card-feature-value {
    font-size: 0.9rem;
    font-weight: 600;
    padding: 0.25rem 0.75rem;
    border-radius: 20px;
    text-align: center;
    min-width: 60px;
    display: flex;
    align-items: center;
    justify-content: center;
}

.card-feature-value.true {
    background: #dcfce7;
    color: #166534;
    border: 1px solid #bbf7d0;
}

.card-feature-value.false {
    background: #fef2f2;
    color: #991b1b;
    border: 1px solid #fecaca;
}

.card-feature-value.partial {
    background: #fef3c7;
    color: #92400e;
    border: 1px solid #fed7aa;
}

.card-feature-value:not(.true):not(.false):not(.partial) {
    background: #f3f4f6;
    color: #374151;
    border: 1px solid #d1d5db;
}

/* Mobile-specific improvements */
.comparison-card .card-features {
    /* Removed max-height and overflow to allow natural page scrolling */
}

/* Unavailable State */
.comparison-unavailable {
    text-align: center;
    padding: 3rem 2rem;
    background: #f8f9fa;
    border-radius: 12px;
    margin: 2rem 0;
}

.comparison-unavailable-content {
    max-width: 400px;
    margin: 0 auto;
}


.comparison-unavailable h3 {
    color: #374151;
    margin-bottom: 0.5rem;
}

.comparison-unavailable p {
    color: #6b7280;
    margin: 0;
}

/* Responsive Design */
@media (max-width: 768px) {
    .comparison-table-container {
        display: none;
    }
    
    .comparison-cards {
        display: block;
    }
    
    .comparison-header {
        padding: 1rem;
    }
    
    .comparison-title {
        font-size: 1.25rem;
    }
    
    .comparison-meta {
        flex-direction: column;
        gap: 0.5rem;
        margin-top: 0.75rem;
    }
    
    .comparison-cards {
        padding: 0 0.5rem;
    }
    
    .comparison-card {
        margin-bottom: 1rem;
    }
}

@media (max-width: 480px) {
    .comparison-cards {
        padding: 0;
    }
    
    .comparison-card {
        margin-bottom: 0.75rem;
        border-radius: 12px;
    }
    
    .card-header {
        padding: 1rem;
    }
    
    .card-title {
        font-size: 1rem;
        line-height: 1.2;
    }
    
    .card-rank {
        width: 32px;
        height: 32px;
        font-size: 0.8rem;
    }
    
    .card-features {
        padding: 1rem;
    }
    
    .card-feature {
        padding: 0.5rem 0;
    }
    
    .card-feature-label {
        font-size: 0.8rem;
    }
    
    .card-feature-value {
        font-size: 0.8rem;
        padding: 0.2rem 0.5rem;
        min-width: 50px;
    }
}
</style>


    <div class="comparison-container">
        <div class="comparison-header">
            <h2 class="comparison-title">Product Comparison</h2>
            
        </div>
        
        <!-- Desktop Table View -->
        <div class="comparison-table-container">
            <table class="comparison-table">
                <thead>
                    <tr>
                        <th>Product</th>
                        
                            <th>Has Mobile App</th>
                        
                            <th>Has Free Plan</th>
                        
                            <th>Has Free Trial</th>
                        
                            <th>Integrates With Zapier</th>
                        
                            <th>Has Public API</th>
                        
                            <th>Live Chat Support</th>
                        
                            <th>SOC 2 or ISO Certified</th>
                        
                            <th>Popular Integrations</th>
                        
                            <th>Supports SSO</th>
                        
                            <th>Starting Price</th>
                        
                    </tr>
                </thead>
                <tbody>
                    
                        <tr>
                            <td>
                                
                                
                                <div class="product-name">
                                    <span class="product-rank">1</span>
                                    <span>SimpleSat Satisfaction Survey Tool</span>
                                    
                                </div>
                            </td>
                            
                                
                                <td data-feature-name="Has&#x20;Mobile&#x20;App">
                                    
                                        
                                        <span class="feature-value">Web-only</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Plan">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Trial">
                                    
                                        
                                        <span class="feature-value">Yes - 14 days</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Public&#x20;API">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Live&#x20;Chat&#x20;Support">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                    
                                        
                                        <span class="feature-value">Not specified</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Popular&#x20;Integrations">
                                    
                                        
                                        <span class="feature-value">ConnectWise, Autotask, Zendesk</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Supports&#x20;SSO">
                                    
                                        
                                        <span class="feature-value">Not specified</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Starting&#x20;Price">
                                    
                                        
                                        <span class="feature-value">$49/month</span>
                                    
                                    
                                </td>
                            
                        </tr>
                    
                        <tr>
                            <td>
                                
                                
                                <div class="product-name">
                                    <span class="product-rank">2</span>
                                    <span>Delighted Customer Feedback Tool</span>
                                    
                                </div>
                            </td>
                            
                                
                                <td data-feature-name="Has&#x20;Mobile&#x20;App">
                                    
                                        
                                        <span class="feature-value">Web-only</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Plan">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Trial">
                                    
                                        
                                        <span class="feature-value">Yes - 7 days</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Public&#x20;API">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Live&#x20;Chat&#x20;Support">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                    
                                        
                                        <span class="feature-value">Not specified</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Popular&#x20;Integrations">
                                    
                                        
                                        <span class="feature-value">Slack, Google Workspace, Zendesk</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Supports&#x20;SSO">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Starting&#x20;Price">
                                    
                                        
                                        <span class="feature-value">$224/month</span>
                                    
                                    
                                </td>
                            
                        </tr>
                    
                        <tr>
                            <td>
                                
                                
                                <div class="product-name">
                                    <span class="product-rank">3</span>
                                    <span>UserPilot In-App Surveys</span>
                                    
                                </div>
                            </td>
                            
                                
                                <td data-feature-name="Has&#x20;Mobile&#x20;App">
                                    
                                        
                                        <span class="feature-value">Web-only</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Plan">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Trial">
                                    
                                        
                                        <span class="feature-value">Contact for trial</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Public&#x20;API">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Live&#x20;Chat&#x20;Support">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                    
                                        
                                        <span class="feature-value">Not specified</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Popular&#x20;Integrations">
                                    
                                        
                                        <span class="feature-value">Intercom, HubSpot, Mixpanel</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Supports&#x20;SSO">
                                    
                                        
                                        <span class="feature-value">Not specified</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Starting&#x20;Price">
                                    
                                        
                                        <span class="feature-value">Custom pricing</span>
                                    
                                    
                                </td>
                            
                        </tr>
                    
                        <tr>
                            <td>
                                
                                
                                <div class="product-name">
                                    <span class="product-rank">4</span>
                                    <span>ChurnZero Customer Feedback Management</span>
                                    
                                </div>
                            </td>
                            
                                
                                <td data-feature-name="Has&#x20;Mobile&#x20;App">
                                    
                                        
                                        <span class="feature-value">Web-only</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Plan">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Trial">
                                    
                                        
                                        <span class="feature-value">Contact for trial</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Public&#x20;API">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Live&#x20;Chat&#x20;Support">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                    
                                        
                                        <span class="feature-value">SOC 2</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Popular&#x20;Integrations">
                                    
                                        
                                        <span class="feature-value">Salesforce, HubSpot, Slack</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Supports&#x20;SSO">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Starting&#x20;Price">
                                    
                                        
                                        <span class="feature-value">Enterprise pricing</span>
                                    
                                    
                                </td>
                            
                        </tr>
                    
                        <tr>
                            <td>
                                
                                
                                <div class="product-name">
                                    <span class="product-rank">5</span>
                                    <span>Beamer NPS Feedback Tool</span>
                                    
                                </div>
                            </td>
                            
                                
                                <td data-feature-name="Has&#x20;Mobile&#x20;App">
                                    
                                        
                                        <span class="feature-value">Web-only</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Plan">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Trial">
                                    
                                        
                                        <span class="feature-value">Yes - 14 days</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Public&#x20;API">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Live&#x20;Chat&#x20;Support">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                    
                                        
                                        <span class="feature-value">Not specified</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Popular&#x20;Integrations">
                                    
                                        
                                        <span class="feature-value">Slack, Intercom, Google Analytics</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Supports&#x20;SSO">
                                    
                                        
                                        <span class="feature-value">Not specified</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Starting&#x20;Price">
                                    
                                        
                                        <span class="feature-value">$49/month</span>
                                    
                                    
                                </td>
                            
                        </tr>
                    
                        <tr>
                            <td>
                                
                                
                                <div class="product-name">
                                    <span class="product-rank">6</span>
                                    <span>SurveySense User Feedback</span>
                                    
                                </div>
                            </td>
                            
                                
                                <td data-feature-name="Has&#x20;Mobile&#x20;App">
                                    
                                        
                                        <span class="feature-value">Web-only</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Plan">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Trial">
                                    
                                        
                                        <span class="feature-value">Contact for trial</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                    
                                        
                                        <span class="feature-value">Not specified</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Public&#x20;API">
                                    
                                        
                                        <span class="feature-value">Not specified</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Live&#x20;Chat&#x20;Support">
                                    
                                        
                                        <span class="feature-value">Email/Ticket only</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                    
                                        
                                        <span class="feature-value">Not specified</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Popular&#x20;Integrations">
                                    
                                        
                                        <span class="feature-value">Limited integrations</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Supports&#x20;SSO">
                                    
                                        
                                        <span class="feature-value">Not specified</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Starting&#x20;Price">
                                    
                                        
                                        <span class="feature-value">Enterprise pricing</span>
                                    
                                    
                                </td>
                            
                        </tr>
                    
                </tbody>
            </table>
        </div>
        
        <!-- Mobile Card View -->
        <div class="comparison-cards">
            
                <div class="comparison-card">
                    <div class="card-header">
                        <span class="card-rank">1</span>
                        
                        
                        <h3 class="card-title">
                            SimpleSat Satisfaction Survey Tool
                            
                        </h3>
                    </div>
                    <div class="card-features">
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Mobile&#x20;App">
                                <div class="card-feature-label">Has Mobile App
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Web-only</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Plan">
                                <div class="card-feature-label">Has Free Plan
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value false">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg>No
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Trial">
                                <div class="card-feature-label">Has Free Trial
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Yes - 14 days</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                <div class="card-feature-label">Integrates With Zapier
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Public&#x20;API">
                                <div class="card-feature-label">Has Public API
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Live&#x20;Chat&#x20;Support">
                                <div class="card-feature-label">Live Chat Support
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value false">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg>No
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                <div class="card-feature-label">SOC 2 or ISO Certified
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Not specified</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Popular&#x20;Integrations">
                                <div class="card-feature-label">Popular Integrations
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">ConnectWise, Autotask, Zendesk</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Supports&#x20;SSO">
                                <div class="card-feature-label">Supports SSO
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Not specified</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Starting&#x20;Price">
                                <div class="card-feature-label">Starting Price
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">$49/month</div>
                                
                                
                            </div>
                        
                    </div>
                </div>
            
                <div class="comparison-card">
                    <div class="card-header">
                        <span class="card-rank">2</span>
                        
                        
                        <h3 class="card-title">
                            Delighted Customer Feedback Tool
                            
                        </h3>
                    </div>
                    <div class="card-features">
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Mobile&#x20;App">
                                <div class="card-feature-label">Has Mobile App
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Web-only</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Plan">
                                <div class="card-feature-label">Has Free Plan
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Trial">
                                <div class="card-feature-label">Has Free Trial
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Yes - 7 days</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                <div class="card-feature-label">Integrates With Zapier
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Public&#x20;API">
                                <div class="card-feature-label">Has Public API
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Live&#x20;Chat&#x20;Support">
                                <div class="card-feature-label">Live Chat Support
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value false">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg>No
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                <div class="card-feature-label">SOC 2 or ISO Certified
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Not specified</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Popular&#x20;Integrations">
                                <div class="card-feature-label">Popular Integrations
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Slack, Google Workspace, Zendesk</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Supports&#x20;SSO">
                                <div class="card-feature-label">Supports SSO
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Starting&#x20;Price">
                                <div class="card-feature-label">Starting Price
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">$224/month</div>
                                
                                
                            </div>
                        
                    </div>
                </div>
            
                <div class="comparison-card">
                    <div class="card-header">
                        <span class="card-rank">3</span>
                        
                        
                        <h3 class="card-title">
                            UserPilot In-App Surveys
                            
                        </h3>
                    </div>
                    <div class="card-features">
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Mobile&#x20;App">
                                <div class="card-feature-label">Has Mobile App
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Web-only</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Plan">
                                <div class="card-feature-label">Has Free Plan
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value false">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg>No
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Trial">
                                <div class="card-feature-label">Has Free Trial
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Contact for trial</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                <div class="card-feature-label">Integrates With Zapier
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Public&#x20;API">
                                <div class="card-feature-label">Has Public API
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Live&#x20;Chat&#x20;Support">
                                <div class="card-feature-label">Live Chat Support
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value false">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg>No
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                <div class="card-feature-label">SOC 2 or ISO Certified
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Not specified</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Popular&#x20;Integrations">
                                <div class="card-feature-label">Popular Integrations
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Intercom, HubSpot, Mixpanel</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Supports&#x20;SSO">
                                <div class="card-feature-label">Supports SSO
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Not specified</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Starting&#x20;Price">
                                <div class="card-feature-label">Starting Price
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Custom pricing</div>
                                
                                
                            </div>
                        
                    </div>
                </div>
            
                <div class="comparison-card">
                    <div class="card-header">
                        <span class="card-rank">4</span>
                        
                        
                        <h3 class="card-title">
                            ChurnZero Customer Feedback Management
                            
                        </h3>
                    </div>
                    <div class="card-features">
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Mobile&#x20;App">
                                <div class="card-feature-label">Has Mobile App
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Web-only</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Plan">
                                <div class="card-feature-label">Has Free Plan
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value false">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg>No
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Trial">
                                <div class="card-feature-label">Has Free Trial
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Contact for trial</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                <div class="card-feature-label">Integrates With Zapier
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Public&#x20;API">
                                <div class="card-feature-label">Has Public API
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Live&#x20;Chat&#x20;Support">
                                <div class="card-feature-label">Live Chat Support
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                <div class="card-feature-label">SOC 2 or ISO Certified
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">SOC 2</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Popular&#x20;Integrations">
                                <div class="card-feature-label">Popular Integrations
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Salesforce, HubSpot, Slack</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Supports&#x20;SSO">
                                <div class="card-feature-label">Supports SSO
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Starting&#x20;Price">
                                <div class="card-feature-label">Starting Price
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Enterprise pricing</div>
                                
                                
                            </div>
                        
                    </div>
                </div>
            
                <div class="comparison-card">
                    <div class="card-header">
                        <span class="card-rank">5</span>
                        
                        
                        <h3 class="card-title">
                            Beamer NPS Feedback Tool
                            
                        </h3>
                    </div>
                    <div class="card-features">
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Mobile&#x20;App">
                                <div class="card-feature-label">Has Mobile App
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Web-only</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Plan">
                                <div class="card-feature-label">Has Free Plan
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value false">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg>No
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Trial">
                                <div class="card-feature-label">Has Free Trial
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Yes - 14 days</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                <div class="card-feature-label">Integrates With Zapier
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Public&#x20;API">
                                <div class="card-feature-label">Has Public API
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Live&#x20;Chat&#x20;Support">
                                <div class="card-feature-label">Live Chat Support
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value false">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg>No
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                <div class="card-feature-label">SOC 2 or ISO Certified
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Not specified</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Popular&#x20;Integrations">
                                <div class="card-feature-label">Popular Integrations
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Slack, Intercom, Google Analytics</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Supports&#x20;SSO">
                                <div class="card-feature-label">Supports SSO
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Not specified</div>
                                
                                
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}

/* Stagger animation delay for child elements within product cards (cards animate at different times, but all elements within a card animate together) */
.product-card-animate:nth-child(1).animate .scroll-animate,
.product-card-animate:nth-child(1).animate .scroll-animate-right,
.product-card-animate:nth-child(1).animate .scroll-animate-reverse,
.product-card-animate:nth-child(1).animate .scroll-animate-bottom {
    transition-delay: 0s;
}
.product-card-animate:nth-child(2).animate .scroll-animate,
.product-card-animate:nth-child(2).animate .scroll-animate-right,
.product-card-animate:nth-child(2).animate .scroll-animate-reverse,
.product-card-animate:nth-child(2).animate .scroll-animate-bottom {
    transition-delay: 0s;
}
.product-card-animate:nth-child(3).animate .scroll-animate,
.product-card-animate:nth-child(3).animate .scroll-animate-right,
.product-card-animate:nth-child(3).animate .scroll-animate-reverse,
.product-card-animate:nth-child(3).animate .scroll-animate-bottom {
    transition-delay: 0s;
}
.product-card-animate:nth-child(4).animate .scroll-animate,
.product-card-animate:nth-child(4).animate .scroll-animate-right,
.product-card-animate:nth-child(4).animate .scroll-animate-reverse,
.product-card-animate:nth-child(4).animate .scroll-animate-bottom {
    transition-delay: 0s;
}
.product-card-animate:nth-child(5).animate .scroll-animate,
.product-card-animate:nth-child(5).animate .scroll-animate-right,
.product-card-animate:nth-child(5).animate .scroll-animate-reverse,
.product-card-animate:nth-child(5).animate .scroll-animate-bottom {
    transition-delay: 0s;
}
.product-card-animate:nth-child(6).animate .scroll-animate,
.product-card-animate:nth-child(6).animate .scroll-animate-right,
.product-card-animate:nth-child(6).animate .scroll-animate-reverse,
.product-card-animate:nth-child(6).animate .scroll-animate-bottom {
    transition-delay: 0s;
}
.product-card-animate:nth-child(7).animate .scroll-animate,
.product-card-animate:nth-child(7).animate .scroll-animate-right,
.product-card-animate:nth-child(7).animate .scroll-animate-reverse,
.product-card-animate:nth-child(7).animate .scroll-animate-bottom {
    transition-delay: 0s;
}
.product-card-animate:nth-child(8).animate .scroll-animate,
.product-card-animate:nth-child(8).animate .scroll-animate-right,
.product-card-animate:nth-child(8).animate .scroll-animate-reverse,
.product-card-animate:nth-child(8).animate .scroll-animate-bottom {
    transition-delay: 0s;
}
.product-card-animate:nth-child(9).animate .scroll-animate,
.product-card-animate:nth-child(9).animate .scroll-animate-right,
.product-card-animate:nth-child(9).animate .scroll-animate-reverse,
.product-card-animate:nth-child(9).animate .scroll-animate-bottom {
    transition-delay: 0s;
}
.product-card-animate:nth-child(10).animate .scroll-animate,
.product-card-animate:nth-child(10).animate .scroll-animate-right,
.product-card-animate:nth-child(10).animate .scroll-animate-reverse,
.product-card-animate:nth-child(10).animate .scroll-animate-bottom {
    transition-delay: 0s;
}

/* Subtle animation for sections */
.faq-section.scroll-animate,
.similar-categories.scroll-animate,
.similar-categories-desktop-content.scroll-animate {
    transition-delay: 0.2s;
}

/* Price History Modal Styles */
/* Price History Modal CSS removed */

/* Expert Score Modal Styles */
.expert-score-modal {
    display: none;
    position: fixed;
    top: 0;
    left: 0;
    width: 100% !important;
    height: 100%;
    background: rgba(0, 0, 0, 0.75);
    z-index: 999999;
    backdrop-filter: blur(4px);
    animation: fadeIn 0.3s ease;
}

.expert-score-modal.show {
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    padding: 20px !important;
    overflow-y: auto !important;
}

.expert-score-modal-content {
    background: white;
    border-radius: 24px;
    max-width: none !important;
    width: 85vw !important;
    padding: 0;
    margin: 0 auto !important;
    position: relative;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.3);
    animation: slideUp 0.3s ease;
    max-height: 90vh;
    display: flex;
    flex-direction: column;
    overflow: hidden;
}

.expert-score-modal-close {
    position: absolute;
    top: 16px;
    right: 16px;
    background: transparent !important;
    border: none !important;
    color: #ffffff !important;
    font-size: 24px;
    line-height: 1;
    cursor: pointer;
    padding: 8px;
    border-radius: 0 !important;
    transition: all 0.2s ease;
    z-index: 101;
    display: flex;
    align-items: center;
    justify-content: center;
    width: 40px;
    height: 40px;
}

.expert-score-modal-close svg {
    stroke: #ffffff !important;
    width: 24px;
    height: 24px;
}

.expert-score-modal-close:hover {
    background: transparent !important;
    color: #ffffff !important;
    transform: rotate(90deg);
}

/* Mobile: Make close button white and ensure modal doesn't expand past screen */
@media (max-width: 768px) {
    .expert-score-modal.show {
        padding: 0 !important;
        overflow-x: hidden;
        overflow-y: hidden;
        align-items: stretch;
    }
    
    .expert-score-modal {
        width: 100% !important;
        left: 0 !important;
        right: 0 !important;
    }
    
    .expert-score-modal-content {
        max-width: 100% !important;
        width: 100% !important;
        margin: 0 auto !important;
        box-sizing: border-box !important;
        max-height: -webkit-fill-available !important;
        max-height: 100dvh !important;
        height: -webkit-fill-available !important;
        height: 100dvh !important;
        overflow-x: hidden !important;
        overflow-y: hidden !important;
        position: relative;
        display: flex !important;
        flex-direction: column !important;
        border-radius: 0 !important;
        padding-left: env(safe-area-inset-left) !important;
        padding-right: env(safe-area-inset-right) !important;
    }
    
    .expert-score-modal-header {
        padding: 16px 12px !important;
        padding-top: calc(16px + env(safe-area-inset-top)) !important;
        box-sizing: border-box !important;
        position: sticky !important;
        top: 0 !important;
        z-index: 100 !important;
        flex-shrink: 0 !important;
    }
    
    .expert-score-modal-header h3 {
        padding-left: 0 !important;
        padding-right: 0 !important;
        font-size: 1rem !important;
    }
    
    .expert-score-modal-main-score {
        padding-left: 0 !important;
        padding-right: 0 !important;
    }
    
    .expert-score-modal-close {
        position: absolute !important;
        top: calc(16px + env(safe-area-inset-top)) !important;
        right: calc(16px + env(safe-area-inset-right)) !important;
        z-index: 101 !important;
    }
    
    /* Mobile: Custom Scoring Grid - 3 columns on tablet, 2 on mobile */
    .custom-scoring-categories-grid {
        grid-template-columns: repeat(3, 1fr);
        gap: 12px;
    }
    
    .custom-scoring-category-score-box {
        width: 60px;
        height: 60px;
        font-size: 1.4rem;
    }
    
    .category-score-value {
        font-size: 1.4rem;
    }
    
    .category-label-full {
        display: none;
    }
    
    .category-label-short {
        display: block;
        font-size: 0.75rem;
    }
    
    .formula-text {
        font-size: 0.95rem;
    }
    
    .expert-score-label {
        margin-left: 0 !important;
        margin-right: 0 !important;
    }
    
    .expert-score-modal-curator {
        display: none !important;
    }
    
    .expert-score-breakdown {
        padding: 16px 12px !important;
        box-sizing: border-box !important;
        overflow-x: hidden !important;
        overflow-y: auto !important;
        width: 100% !important;
        max-width: 100% !important;
        flex: 1 !important;
        -webkit-overflow-scrolling: touch !important;
    }
    
    .expert-score-methodology-note {
        padding: 16px !important;
        box-sizing: border-box !important;
        margin-bottom: 16px !important;
    }
    
    .expert-score-methodology-note h4 {
        font-size: 1rem !important;
    }
    
    .expert-score-methodology-note p {
        font-size: 0.85rem !important;
        word-wrap: break-word !important;
        overflow-wrap: break-word !important;
    }
    
    .expert-score-categories-grid {
        grid-template-columns: repeat(2, 1fr) !important;
        gap: 12px !important;
        margin-bottom: 16px !important;
        width: 100% !important;
        box-sizing: border-box !important;
    }
    
    .expert-score-category-box {
        padding: 10px !important;
        box-sizing: border-box !important;
        width: 100% !important;
        max-width: 100% !important;
    }
    
    .expert-score-category-circle {
        width: 50px !important;
        height: 50px !important;
    }
    
    .expert-score-category-value {
        font-size: 1.1rem !important;
    }
    
    .expert-score-category-name {
        font-size: 0.75rem !important;
        text-align: center !important;
        word-wrap: break-word !important;
        overflow-wrap: break-word !important;
    }
    
    .expert-score-badge {
        box-sizing: border-box !important;
        width: 100% !important;
        max-width: 100% !important;
        padding: 12px !important;
        margin-bottom: 12px !important;
    }
    
    .expert-score-badge-content {
        box-sizing: border-box !important;
        width: 100% !important;
        max-width: 100% !important;
    }
    
    .expert-score-badge-description {
        word-wrap: break-word !important;
        overflow-wrap: break-word !important;
        font-size: 0.85rem !important;
    }
    
    .expert-score-modal-close {
        background: transparent !important;
        border: none !important;
        color: #ffffff !important;
    }
    
    .expert-score-modal-close:hover {
        background: transparent !important;
        color: #ffffff !important;
    }
    
    .expert-score-modal-close svg {
        stroke: #ffffff !important;
    }
}

.expert-score-modal-header {
    padding: 20px 24px 20px;
    text-align: center;
    background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%);
    border-radius: 24px 24px 0 0;
    position: sticky;
    width: 100% !important;
    top: 0;
    z-index: 100;
    overflow: hidden;
    min-height: 120px;
    display: flex;
    flex-direction: column;
    justify-content: center;
    align-items: center;
    flex-shrink: 0;
}

/* Hide curator section for custom scoring to ensure proper centering */
.expert-score-breakdown:has(.custom-scoring-categories) ~ * .expert-score-modal-curator,
.expert-score-breakdown:has(.custom-scoring-categories) .expert-score-modal-curator {
    display: none !important;
}

/* Expert/Influencer Curator Section (Upper Left) - Hidden for custom scoring */
.expert-score-modal-curator {
    position: absolute;
    top: 50%;
    transform: translateY(-50%);
    left: 16px;
    display: none;
    align-items: center;
    gap: 12px;
    z-index: 5;
}

.expert-score-modal-curator-image {
    width: 48px;
    height: 48px;
    border-radius: 50%;
    object-fit: cover;
    border: 2px solid rgba(255, 255, 255, 0.3);
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.2);
}

.expert-score-modal-curator-placeholder {
    width: 48px;
    height: 48px;
    border-radius: 50%;
    background: rgba(255, 255, 255, 0.2);
    border: 2px solid rgba(255, 255, 255, 0.3);
    display: flex;
    align-items: center;
    justify-content: center;
    color: #ffffff;
}

.expert-score-modal-curator-info {
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.expert-score-modal-curator-label {
    font-size: 0.7rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: rgba(255, 255, 255, 0.8);
    line-height: 1;
}

.expert-score-modal-curator-name {
    font-size: 0.9rem;
    font-weight: 700;
    color: #ffffff;
    line-height: 1.2;
}

.expert-score-modal-header::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: radial-gradient(circle at 50% 0%, rgba(255, 255, 255, 0.1) 0%, transparent 70%);
    pointer-events: none;
}

.expert-score-modal-header h3 {
    margin: 0 0 10px;
    font-size: 1.2rem;
    font-weight: 700;
    color: #ffffff;
    text-shadow: 0 2px 4px rgba(0, 0, 0, 0.2);
    position: relative;
    z-index: 1;
    padding-left: 0;
    padding-right: 0;
}

.expert-score-modal-main-score {
    display: flex;
    align-items: baseline;
    justify-content: center;
    gap: 6px;
    margin-bottom: 8px;
    padding-left: 0;
    padding-right: 0;
    position: relative;
    z-index: 1;
}

.expert-score-value {
    font-size: 2rem;
    font-weight: 700;
    line-height: 1;
    color: #ffffff;
    position: relative;
    z-index: 1;
}

.expert-score-max {
    font-size: 1.2rem;
    font-weight: 600;
    color: #ffffff;
    opacity: 0.9;
    position: relative;
    z-index: 1;
}

.expert-score-label {
    font-size: 0.875rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: #ffffff;
    padding: 8px 20px;
    background: rgba(255, 255, 255, 0.2);
    border-radius: 25px;
    display: inline-block;
    position: relative;
    z-index: 1;
    margin-left: 140px;
    margin-right: 50px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.15);
}

.expert-score-breakdown {
    padding: 24px;
    flex: 1;
    overflow-y: auto;
    overflow-x: hidden;
}

/* Methodology Note */
.expert-score-methodology-note {
    margin-bottom: 24px;
    padding: 20px;
    background: linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%);
    border-radius: 12px;
    border-left: 4px solid #3b82f6;
}

.expert-score-methodology-note h4 {
    font-size: 1.1rem;
    font-weight: 700;
    color: #1e293b;
    margin: 0 0 12px;
}

.expert-score-methodology-note p {
    font-size: 0.9rem;
    color: #475569;
    line-height: 1.7;
    margin: 0;
}

/* Score Categories Grid */
.expert-score-categories-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 16px;
    margin-bottom: 24px;
}

.expert-score-category-box {
    display: flex;
    flex-direction: column;
    align-items: center;
    padding: 12px;
    background: #ffffff;
    border-radius: 12px;
    transition: all 0.3s ease;
}

.expert-score-category-box:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1);
}

.expert-score-category-circle {
    width: 60px;
    height: 60px;
    border-radius: 50%;
    border: 3px solid;
    display: flex;
    align-items: center;
    justify-content: center;
    margin-bottom: 8px;
    transition: all 0.3s ease;
}

.expert-score-category-box:hover .expert-score-category-circle {
    transform: scale(1.1);
}

.expert-score-category-value {
    font-size: 1.25rem;
    font-weight: 700;
}

.expert-score-category-name {
    font-size: 0.8rem;
    font-weight: 600;
    color: #1e293b;
    text-align: center;
    margin-bottom: 8px;
    line-height: 1.3;
}

.expert-score-category-bar {
    display: none;
}

.expert-score-category-bar-fill {
    display: none;
}

/* Mobile grid adjustments are now handled in the main mobile media query above */

/* Expert Score Badges */
.expert-score-key-highlights {
    margin-top: 24px;
    padding-top: 24px;
    border-top: 2px solid #e2e8f0;
}

.expert-score-badges-header {
    margin-bottom: 24px;
    padding: 16px 20px;
    background: linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%);
    border-radius: 12px;
    border-left: 4px solid #3b82f6;
}

.expert-score-key-highlights h4 {
    font-size: 1.2rem;
    font-weight: 700;
    color: #1e293b;
    margin: 0 0 12px;
    display: flex;
    align-items: center;
    gap: 10px;
    padding-bottom: 0;
    border-bottom: none;
}

.expert-score-key-highlights h4::before {
    content: '';
    width: 4px;
    height: 24px;
    background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 100%);
    border-radius: 2px;
    flex-shrink: 0;
}

.expert-score-badges-intro {
    font-size: 0.9rem;
    color: #475569;
    margin: 0;
    font-style: normal;
    line-height: 1.6;
    font-weight: 500;
}

.expert-score-badges-grid {
    display: flex;
    flex-direction: column;
    gap: 10px;
}

/* Badge styling matching Level 4 page - ensure these styles apply in modal */
.expert-score-badges-grid .award-dynamic-badge {
    display: flex !important;
    flex-direction: row !important;
    align-items: center !important;
    justify-content: flex-start !important;
    gap: 12px !important;
    padding: 12px 16px !important;
    border-radius: 8px !important;
    font-size: 0.95rem !important;
    font-weight: 700 !important;
    cursor: pointer !important;
    transition: all 0.2s ease !important;
    border: none !important;
    border-left: 4px solid !important;
    text-align: left !important;
    min-height: 48px !important;
    color: #1e293b !important;
    background: #f5f5f5 !important;
}

.expert-score-badges-grid .award-dynamic-badge:hover {
    transform: translateY(-2px) !important;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15) !important;
    background: #f0f0f0 !important;
}

.expert-score-badges-grid .award-dynamic-badge svg {
    width: 24px !important;
    height: 24px !important;
    flex-shrink: 0 !important;
    fill: currentColor !important;
}

.expert-score-badges-grid .badge-text {
    text-transform: uppercase !important;
    font-weight: 700 !important;
    font-size: 0.95rem !important;
    line-height: 1.2 !important;
    word-break: break-word !important;
    flex: 1 !important;
    color: #1e293b !important;
}

/* Ensure award-dynamic-badge color classes work in modal - color only on left border */
.expert-score-badges-grid .award-dynamic-purple {
    background: #f5f5f5 !important;
    color: #1e293b !important;
    border-left-color: #8b5cf6 !important;
}

.expert-score-badges-grid .award-dynamic-red {
    background: #f5f5f5 !important;
    color: #1e293b !important;
    border-left-color: #ef4444 !important;
}

.expert-score-badges-grid .award-dynamic-blue {
    background: #f5f5f5 !important;
    color: #1e293b !important;
    border-left-color: #3b82f6 !important;
}

.expert-score-badges-grid .award-dynamic-teal {
    background: #f5f5f5 !important;
    color: #1e293b !important;
    border-left-color: #14b8a6 !important;
}

.expert-score-badges-grid .award-dynamic-yellow {
    background: #f5f5f5 !important;
    color: #1e293b !important;
    border-left-color: #eab308 !important;
}

.expert-score-badges-grid .award-dynamic-green {
    background: #f5f5f5 !important;
    color: #1e293b !important;
    border-left-color: #10b981 !important;
}

.expert-score-badges-grid .award-dynamic-orange {
    background: #f5f5f5 !important;
    color: #1e293b !important;
    border-left-color: #f59e0b !important;
}

.expert-score-badges-grid .award-dynamic-pink {
    background: #f5f5f5 !important;
    color: #1e293b !important;
    border-left-color: #ec4899 !important;
}

/* Badge item wrapper for badge + description */
.expert-score-badge-item {
    display: flex;
    flex-direction: column;
    gap: 8px;
    padding: 12px;
    background: #ffffff;
    border-radius: 10px;
    border: 1px solid #e2e8f0;
    transition: all 0.3s ease;
}

.expert-score-badge-item:hover {
    border-color: #cbd5e1;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08);
    transform: translateY(-1px);
}

.expert-score-badge-description {
    font-size: 0.875rem;
    color: #475569;
    line-height: 1.6;
    margin: 0;
    padding-top: 4px;
    font-weight: 400;
    word-wrap: break-word;
    overflow-wrap: break-word;
}

/* Custom Scoring Styles */
.custom-scoring-formula-banner {
    background: #f8fafc;
    border-radius: 12px;
    padding: 16px 20px;
    margin-bottom: 24px;
    border: 1px solid #e2e8f0;
    text-align: center;
}

.scoring-formula-simple {
    display: flex;
    align-items: center;
    justify-content: center;
}

.formula-text {
    color: #1e293b;
    font-size: 1.1rem;
    font-weight: 600;
    font-family: 'Georgia', 'Times New Roman', serif;
    letter-spacing: 0.5px;
}

.custom-scoring-categories-grid {
    display: grid;
    grid-template-columns: repeat(6, 1fr);
    gap: 16px;
    margin-bottom: 32px;
}

.custom-scoring-category-card {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 12px;
    padding: 16px 8px;
    background: #ffffff;
    border-radius: 12px;
    border: 1px solid #e2e8f0;
    transition: all 0.3s ease;
}

.custom-scoring-category-card:hover {
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1);
    transform: translateY(-2px);
}

.custom-scoring-category-score-box {
    width: 80px;
    height: 80px;
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.75rem;
    font-weight: 700;
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.1);
}

.category-score-value {
    font-size: 1.75rem;
    font-weight: 700;
}

.custom-scoring-category-label {
    text-align: center;
    width: 100%;
}

.category-label-full {
    display: block;
    font-size: 0.85rem;
    font-weight: 600;
    color: #1e293b;
    line-height: 1.4;
    word-wrap: break-word;
}

.category-label-short {
    display: none;
    font-size: 0.8rem;
    font-weight: 600;
    color: #1e293b;
    line-height: 1.4;
}

.custom-scoring-bullets-section {
    margin-top: 32px;
    padding-top: 32px;
    border-top: 2px solid #e2e8f0;
}

.custom-scoring-category-bullets {
    margin-bottom: 24px;
}

.category-bullets-title {
    font-size: 1.1rem;
    font-weight: 700;
    color: #1e293b;
    margin: 0 0 16px;
    padding-bottom: 8px;
    border-bottom: 2px solid #e2e8f0;
}

.custom-scoring-categories {
    display: flex;
    flex-direction: column;
    gap: 20px;
    padding: 0;
}

.custom-scoring-category-item {
    background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%);
    border-radius: 12px;
    padding: 20px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.06);
    border: 1px solid #e2e8f0;
    transition: all 0.3s ease;
}

.custom-scoring-category-item:hover {
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1);
    transform: translateY(-2px);
}

.custom-scoring-category-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 16px;
    padding-bottom: 12px;
    border-bottom: 2px solid #e2e8f0;
}

.custom-scoring-category-name {
    font-size: 1.1rem;
    font-weight: 700;
    color: #1e293b;
    margin: 0;
    flex: 1;
}

.custom-scoring-category-score {
    font-size: 1.125rem;
    font-weight: 700;
    min-width: 52px;
    text-align: center;
    padding: 6px 10px;
    border-radius: 8px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
}

.custom-scoring-bullets {
    list-style: none;
    padding: 0;
    margin: 0;
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.custom-scoring-bullet {
    display: flex;
    align-items: flex-start;
    gap: 12px;
    padding: 12px;
    background: #ffffff;
    border-radius: 8px;
    border-left: 3px solid #3b82f6;
    transition: all 0.2s ease;
}

.custom-scoring-bullet:hover {
    background: #f8fafc;
    border-left-color: #1d4ed8;
}

.custom-scoring-bullet-text {
    flex: 1;
    font-size: 0.95rem;
    line-height: 1.6;
    color: #334155;
}

.custom-scoring-bullet-source {
    font-size: 0.75rem;
    color: #64748b;
    font-style: italic;
    margin-left: 4px;
}

.custom-scoring-bullet-link {
    flex-shrink: 0;
    display: flex;
    align-items: center;
    justify-content: center;
    width: 24px;
    height: 24px;
    color: #3b82f6;
    text-decoration: none;
    border-radius: 4px;
    transition: all 0.2s ease;
    padding: 4px;
}

.custom-scoring-bullet-link:hover {
    background: #dbeafe;
    color: #1d4ed8;
    transform: scale(1.1);
}

.custom-scoring-methodology-note {
    margin-top: 24px;
    padding: 16px;
    background: #f8fafc;
    border-radius: 8px;
    border-top: 2px solid #e5e7eb;
}

.custom-scoring-methodology-note p {
    font-size: 0.875rem;
    line-height: 1.6;
    color: #64748b;
    margin: 0;
}

.custom-scoring-bullet-link svg {
    width: 16px;
    height: 16px;
}

/* Mobile styles for custom scoring */
@media (max-width: 768px) {
    .custom-scoring-categories {
        gap: 16px;
    }
    
    .custom-scoring-category-item {
        padding: 16px;
    }
    
    .custom-scoring-category-header {
        flex-direction: row;
        align-items: center;
        gap: 12px;
    }
    
    .custom-scoring-category-name {
        font-size: 1rem;
        order: 2;
        flex: 1;
    }
    
    .custom-scoring-category-score {
        font-size: 0.79rem;
        min-width: 36px;
        padding: 4px 8px;
        order: 1;
        flex-shrink: 0;
    }
    
    .custom-scoring-bullet {
        padding: 10px;
    }
    
    .custom-scoring-bullet-text {
        font-size: 0.9rem;
    }
    
    .custom-scoring-bullet-source {
        font-size: 0.7rem;
    }
    
    .custom-scoring-methodology-note {
        margin-top: 16px;
        padding: 12px;
    }
    
    .custom-scoring-methodology-note p {
        font-size: 0.8rem;
    }
}

.expert-score-badge {
    padding: 14px 16px;
    background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%);
    border-radius: 12px;
    border-left: 3px solid;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.06);
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    position: relative;
    overflow: hidden;
    display: flex;
    align-items: flex-start;
    gap: 12px;
}

.expert-score-badge::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    width: 3px;
    height: 100%;
    background: inherit;
    opacity: 0;
    transition: opacity 0.3s ease;
}

.expert-score-badge:hover {
    transform: translateX(4px) translateY(-2px);
    box-shadow: 0 4px 16px rgba(0, 0, 0, 0.12);
    background: linear-gradient(135deg, #ffffff 0%, #f1f5f9 100%);
}

.expert-score-badge-icon {
    width: 32px;
    height: 32px;
    border-radius: 8px;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    transition: all 0.3s ease;
}

.expert-score-badge:hover .expert-score-badge-icon {
    transform: scale(1.1);
}

.expert-score-badge-content {
    flex: 1;
    min-width: 0;
}

.expert-score-badge-name {
    font-size: 0.9rem;
    font-weight: 700;
    color: #1e293b;
    margin-bottom: 4px;
    line-height: 1.4;
}

.expert-score-badge-description {
    font-size: 0.85rem;
    color: #64748b;
    line-height: 1.5;
}

/* Expert Score Container Hover Effects */
.expert-score-container {
    transition: all 0.3s ease;
}

.expert-score-container:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15) !important;
}

.expert-score-desktop {
    margin-bottom: 20px !important;
}

.expert-score-desktop:hover {
    border-color: currentColor;
}

.expert-score-mobile:hover {
    transform: scale(1.05);
}
</style>

<script>
// Open image modal
function openImageModal(imgElement) {
    const modal = document.getElementById('imageModal');
    const modalImg = document.getElementById('modalImage');
    const caption = document.getElementById('imageCaption');
    
    modal.style.display = 'block';
    modalImg.src = imgElement.src;
    caption.textContent = imgElement.alt;
    
    // Prevent body scroll when modal is open
    document.body.style.overflow = 'hidden';
}

// Close image modal
function closeImageModal(event) {
    const modal = document.getElementById('imageModal');
    
    // Close if clicking on the modal background or close button
    if (event.target === modal || event.target.classList.contains('image-modal-close')) {
        modal.style.display = 'none';
        document.body.style.overflow = '';
    }
}

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document.addEventListener('keydown', function(e) {
    if (e.key === 'Escape') {
        const modal = document.getElementById('imageModal');
        if (modal.style.display === 'block') {
            modal.style.display = 'none';
            document.body.style.overflow = '';
        }
    }
});

// Add click handlers to all product images
document.addEventListener('DOMContentLoaded', function() {
    const productImages = document.querySelectorAll('.product-image');
    productImages.forEach(function(img) {
        img.parentElement.addEventListener('click', function(e) {
            e.preventDefault();
            openImageModal(img);
        });
    });
});

// Price History Modal Functions removed

// Escape key handler for expert score modal
document.addEventListener('keydown', function(e) {
    if (e.key === 'Escape') {
        const expertModal = document.getElementById('expertScoreModal');
        if (expertModal && expertModal.classList.contains('show')) {
            if (window.closeExpertScoreModal) {
                window.closeExpertScoreModal();
            }
        }
    }
});

// Expert Score Modal Functions (AJAX-based)

window.openExpertScoreModal = function(productID, scoreDisplay, scoreLabel) {
    const modal = document.getElementById('expertScoreModal');
    if (!modal) {
        console.error('Expert score modal not found in DOM');
        return;
    }
    
    // Update the modal header with the passed score values
    const scoreValueSpan = document.getElementById('expertScoreModalValue');
    const scoreLabelDiv = document.getElementById('expertScoreModalLabel');
    if (scoreValueSpan && scoreDisplay) {
        scoreValueSpan.textContent = scoreDisplay;
    }
    if (scoreLabelDiv && scoreLabel) {
        scoreLabelDiv.textContent = scoreLabel;
    }
    
    // Show loading state
    const breakdown = document.getElementById('expertScoreBreakdown');
    if (breakdown) {
        breakdown.innerHTML = '<div style="text-align: center; padding: 40px; color: #64748b;">Loading...</div>';
    }
    
    // Show modal immediately
    modal.classList.add('show');
    document.body.style.overflow = 'hidden';
    
    // Build URL with score parameter if available
    let fetchUrl = 'https://whatarethebest.com/_inc/getExpertScoreModal.cfm?ProductID=' + productID;
    if (scoreDisplay && scoreDisplay !== '' && scoreDisplay !== '0') {
        fetchUrl += '&ScoreDisplay=' + encodeURIComponent(scoreDisplay);
    }
    
    // Fetch modal content via AJAX
    fetch(fetchUrl)
        .then(response => {
            if (!response.ok) {
                throw new Error('Network response was not ok');
            }
            return response.text();
        })
        .then(html => {
            // Replace modal content
            const modalContent = modal.querySelector('.expert-score-modal-content');
            if (modalContent) {
                // Get the header and breakdown sections from the response
                const parser = new DOMParser();
                const doc = parser.parseFromString(html, 'text/html');
                const header = doc.querySelector('.expert-score-modal-header');
                const breakdownContent = doc.querySelector('.expert-score-breakdown');
                
                if (header) {
                    const existingHeader = modalContent.querySelector('.expert-score-modal-header');
                    if (existingHeader) {
                        existingHeader.outerHTML = header.outerHTML;
                    }
                }
                
                if (breakdownContent) {
                    if (breakdown) {
                        breakdown.innerHTML = breakdownContent.innerHTML;
                        
                        // Animate progress bars after content is inserted
                        setTimeout(function() {
                            const bars = breakdown.querySelectorAll('.expert-score-category-bar-fill[data-target]');
                            bars.forEach(function(bar, index) {
                                const target = parseFloat(bar.getAttribute('data-target'));
                                if (!isNaN(target)) {
                                    setTimeout(function() {
                                        bar.style.width = target + '%';
                                    }, index * 100);
                                }
                            });
                        }, 50);
                    }
                }
                
                // Execute any scripts in the response
                const scripts = doc.querySelectorAll('script');
                scripts.forEach(script => {
                    const newScript = document.createElement('script');
                    newScript.textContent = script.textContent;
                    document.body.appendChild(newScript);
                    document.body.removeChild(newScript);
                });
            }
        })
        .catch(error => {
            console.error('Error loading expert score modal:', error);
            if (breakdown) {
                breakdown.innerHTML = '<div style="text-align: center; padding: 40px; color: #ef4444;">Error loading score data. Please try again.</div>';
            }
        });
};

// Also define without window prefix for compatibility with onclick handlers
var openExpertScoreModal = window.openExpertScoreModal;


window.closeExpertScoreModal = function() {
    const modal = document.getElementById('expertScoreModal');
    if (modal) {
        modal.classList.remove('show');
        document.body.style.overflow = '';
    }
};

// Deep Research Modal Functions
window.openDeepResearchModal = function(productID) {
    // Close expert score modal if it's open
    const expertModal = document.getElementById('expertScoreModal');
    if (expertModal && expertModal.classList.contains('show')) {
        window.closeExpertScoreModal();
    }
    
    const modal = document.getElementById('deepResearchModal');
    if (!modal) {
        console.error('Deep research modal not found in DOM');
        return;
    }
    
    // Show loading state
    const content = document.getElementById('deepResearchContent');
    if (content) {
        content.innerHTML = '<div style="text-align: center; padding: 40px; color: #64748b;">Loading...</div>';
    }
    
    // Show modal immediately
    modal.style.display = 'flex';
    modal.classList.add('show');
    document.body.style.overflow = 'hidden';
    
    // Fetch modal content via AJAX
    fetch('https://whatarethebest.com/_inc/getDeepResearchModal.cfm?ProductID=' + productID)
        .then(response => {
            if (!response.ok) {
                // Get error details
                return response.text().then(text => {
                    throw new Error('HTTP ' + response.status + ': ' + text.substring(0, 200));
                });
            }
            return response.text();
        })
        .then(html => {
            // Replace modal content - use deep-research-modal-content first, fallback to expert-score-modal-content
            const modalContent = modal.querySelector('.deep-research-modal-content') || modal.querySelector('.expert-score-modal-content');
            if (modalContent) {
                const parser = new DOMParser();
                const doc = parser.parseFromString(html, 'text/html');
                const header = doc.querySelector('.deep-research-modal-header');
                const contentDiv = doc.querySelector('.deep-research-content');
                
                if (header) {
                    const existingHeader = modalContent.querySelector('.deep-research-modal-header');
                    if (existingHeader) {
                        existingHeader.outerHTML = header.outerHTML;
                    } else {
                        // Insert header if it doesn't exist
                        const closeButton = modalContent.querySelector('.deep-research-modal-close') || modalContent.querySelector('.expert-score-modal-close');
                        if (closeButton) {
                            // Insert after close button
                            const nextSibling = closeButton.nextSibling;
                            if (nextSibling) {
                                closeButton.parentNode.insertBefore(header, nextSibling);
                            } else {
                                closeButton.parentNode.appendChild(header);
                            }
                        }
                    }
                }
                
                if (contentDiv && content) {
                    content.innerHTML = contentDiv.innerHTML;
                } else if (contentDiv) {
                    // Create content div if it doesn't exist
                    const newContent = document.createElement('div');
                    newContent.className = 'deep-research-content';
                    newContent.id = 'deepResearchContent';
                    newContent.innerHTML = contentDiv.innerHTML;
                    modalContent.appendChild(newContent);
                }
            }
        })
        .catch(error => {
            console.error('Error loading deep research modal:', error);
            if (content) {
                content.innerHTML = '<div style="text-align: center; padding: 40px; color: #ef4444;">Error loading deep research data: ' + error.message + '<br><br>Please check the console for more details.</div>';
            }
        });
};

window.closeDeepResearchModal = function() {
    const modal = document.getElementById('deepResearchModal');
    if (modal) {
        modal.style.display = 'none';
        modal.classList.remove('show');
        document.body.style.overflow = '';
    }
};

</script>


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function initSubtitleTruncation() {
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        // Queue multiple passes to avoid race conditions with layout/fonts
        setTimeout(checkAndApplyTruncation, 0);
        setTimeout(checkAndApplyTruncation, 150);
        setTimeout(checkAndApplyTruncation, 300);
    }
}

if (document.readyState === 'complete' || document.readyState === 'interactive') {
    initSubtitleTruncation();
} else {
    document.addEventListener('DOMContentLoaded', initSubtitleTruncation);
}
window.addEventListener('load', initSubtitleTruncation);

// Debounce timer for resize events
let resizeTimeout;
let lastWidth = window.innerWidth;

// Handle window resize to show/hide read more based on screen size
window.addEventListener('resize', function() {
    // Ignore resize events that are only height changes (iOS browser bar)
    // Only respond to actual width changes
    const currentWidth = window.innerWidth;
    if (currentWidth === lastWidth) {
        return; // Height-only change, ignore
    }
    lastWidth = currentWidth;
    
    // Clear existing timeout
    if (resizeTimeout) {
        clearTimeout(resizeTimeout);
    }
    
    // Debounce resize events
    resizeTimeout = setTimeout(() => {
        if (window.innerWidth <= 768) {
            // Mobile - check if truncation is needed, but preserve expanded state
            const subtitleText = document.getElementById('subtitle-text');
            const wasExpanded = subtitleText && subtitleText.classList.contains('expanded');
            
            checkAndApplyTruncation();
            
            // Restore expanded state if it was expanded
            if (wasExpanded && subtitleText) {
                subtitleText.classList.add('expanded');
                const readMoreLink = document.querySelector('.read-more-link');
                if (readMoreLink) {
                    readMoreLink.textContent = 'Read less';
                }
            }
        } else {
            // Desktop - show full text
            const subtitleText = document.getElementById('subtitle-text');
            const readMoreDiv = document.getElementById('subtitle-read-more');
            
            if (subtitleText && readMoreDiv) {
                subtitleText.classList.remove('expanded');
                readMoreDiv.style.display = 'none';
            }
        }
    }, 150); // Debounce delay
});
</script>

<script>
// Sorting functionality (client-side reorder)
document.addEventListener('DOMContentLoaded', function(){
  var select = document.getElementById('sortSelect');
  var mobileBtn = document.getElementById('sortTriggerMobile');
  var list = document.querySelector('.modern-product-list');
  if(!list) return;

  function getCardData(card){
    var priceEl = card.querySelector('.product-price-container .price-value');
    var price = priceEl ? parseFloat(priceEl.textContent.replace(/[^0-9.]/g,'')) : Infinity;
    var ratingEl = card.querySelector('.rating-row .stars');
    var aria = ratingEl ? (ratingEl.getAttribute('aria-label') || '') : '';
    var match = aria.match(/([0-9.]+)/);
    var rating = match ? parseFloat(match[1]) : 0;
    var reviewsEl = card.querySelector('.rating-row .reviews-count');
    var reviews = reviewsEl ? parseInt(reviewsEl.textContent.replace(/[^0-9]/g,'')) : 0;
    var position = parseInt(card.getAttribute('data-product')) || 9999;
    
    // Check for award badges
    var isBestOverall = card.querySelector('.award-best-overall') ? 1 : 0;
    var isBestValue = card.querySelector('.award-best-value') ? 1 : 0;
    var isHighestRated = card.querySelector('.award-highest-rated') ? 1 : 0;
    
    return { 
      price: price, 
      rating: rating, 
      reviews: reviews, 
      position: position,
      isBestOverall: isBestOverall,
      isBestValue: isBestValue,
      isHighestRated: isHighestRated
    };
  }

  function sortCards(mode){
    var cards = Array.prototype.slice.call(list.querySelectorAll('.product-card'));
    var scored = cards.map(function(c){ var d = getCardData(c); d.card = c; return d; });
    
    if(mode === 'price'){
      scored.sort(function(a,b){ return a.price - b.price; });
    } else if(mode === 'rating'){
      // Prioritize "Highest Rated" award winner first, then sort by rating
      scored.sort(function(a,b){ 
        if(a.isHighestRated !== b.isHighestRated) return b.isHighestRated - a.isHighestRated;
        return (b.rating - a.rating) || (b.reviews - a.reviews); 
      });
    } else if(mode === 'reviews'){
      scored.sort(function(a,b){ return b.reviews - a.reviews; });
    } else if(mode === 'value'){
      scored.forEach(function(s){ s.value = (s.rating||0) / (s.price || Infinity); });
      // Prioritize "Best Value" award winner first, then sort by value
      scored.sort(function(a,b){ 
        if(a.isBestValue !== b.isBestValue) return b.isBestValue - a.isBestValue;
        return (b.value - a.value) || (b.rating - a.rating); 
      });
    } else {
      // best overall (original order by rank)
      // Prioritize "Best Overall" award winner first, then sort by position
      scored.sort(function(a,b){ 
        if(a.isBestOverall !== b.isBestOverall) return b.isBestOverall - a.isBestOverall;
        return a.position - b.position; 
      });
    }
    
    // Re-append in new order and update rank numbers
    scored.forEach(function(s, idx){
      list.appendChild(s.card);
      var rankEl = s.card.querySelector('.rank-number');
      if (rankEl) { rankEl.textContent = (idx + 1); }
    });
    
    // Update mobile tab text based on sort mode
    var mobileTabText = document.getElementById('mobile-tab-text');
    if (mobileTabText) {
      var textMap = {
        'best': 'Top',
        'value': 'Best Value',
        'price': 'Lowest Price',
        'rating': 'Highest Rated',
        'reviews': 'Most Reviewed'
      };
      mobileTabText.textContent = textMap[mode] || 'Top';
    }
    
    // Switch back to products tab when sorting
    if (typeof switchTab === 'function') {
      switchTab('products');
    } else {
      // Fallback: manually switch to products tab
      const tabContents = document.querySelectorAll('.tab-content');
      tabContents.forEach(content => {
        content.classList.remove('active');
      });
      const tabButtons = document.querySelectorAll('.tab-button');
      tabButtons.forEach(button => {
        button.classList.remove('active');
      });
      const productsContent = document.getElementById('products-content');
      const productsTab = document.getElementById('products-tab');
      if (productsContent) {
        productsContent.classList.add('active');
      }
      if (productsTab) {
        productsTab.classList.add('active');
      }
    }
    
    // Scroll to bottom of subtitle section after sorting
    setTimeout(function() {
      const subtitleContainer = document.querySelector('.category-subtitle-container');
      if (subtitleContainer) {
        const subtitleRect = subtitleContainer.getBoundingClientRect();
        const subtitleBottom = subtitleRect.bottom + window.scrollY;
        window.scrollTo({
          top: subtitleBottom,
          behavior: 'smooth'
        });
      } else {
        // Fallback: scroll to top of page
        window.scrollTo({
          top: 0,
          behavior: 'smooth'
        });
      }
    }, 200);
  }
  // Expose a global helper so inline buttons can call it
  window.sortBy = function(mode){
    sortCards(mode);
    // close modal if open
    var modalRef = document.getElementById('sortModal');
    if (modalRef) { modalRef.setAttribute('aria-hidden','true'); document.body.style.overflow=''; }
    // sync desktop select
    var selectRef = document.getElementById('sortSelect');
    if (selectRef) { selectRef.value = mode; }
  };

  // iPhone-compatible sort handler
  window.handleSortClick = function(mode) {
    try {
      // Ensure the function is available
      if (typeof sortCards === 'function') {
        sortCards(mode);
      } else {
        console.error('sortCards function not available');
        return;
      }
      
      // Close modal
      var modalRef = document.getElementById('sortModal');
      if (modalRef) {
        modalRef.style.display = 'none';
        modalRef.setAttribute('aria-hidden','true');
        document.body.style.overflow = '';
      }
      
      // Sync desktop select
      var selectRef = document.getElementById('sortSelect');
      if (selectRef) { 
        selectRef.value = mode; 
      }
    } catch (error) {
      console.error('Error in handleSortClick:', error);
    }
  };

  if(select){ select.addEventListener('change', function(){ sortCards(select.value); }); }
  
  // Event delegation for sort options (works for both desktop and mobile)
  function handleSortOptionClick(e) {
    if (e.target.classList.contains('sort-option')) {
      e.preventDefault();
      e.stopPropagation();
      var sortMode = e.target.getAttribute('data-sort');
      if (sortMode) {
        // Sort the products
        if (typeof sortCards === 'function') {
          sortCards(sortMode);
        }
        
        // Close modal
        var modalRef = document.getElementById('sortModal');
        if (modalRef) {
          modalRef.style.display = 'none';
          modalRef.setAttribute('aria-hidden','true');
          document.body.style.overflow = '';
          document.body.classList.remove('modal-open');
        }
        
        // Sync desktop select
        var selectRef = document.getElementById('sortSelect');
        if (selectRef) { 
          selectRef.value = sortMode; 
        }
      }
    }
  }
  
  // Add both click and touch events for iPhone compatibility
  document.addEventListener('click', handleSortOptionClick);
  document.addEventListener('touchend', handleSortOptionClick);
  // Mobile modal
  var modal = document.getElementById('sortModal');
  var backdrop = document.getElementById('sortModalBackdrop');
  var closeBtn = document.getElementById('sortModalClose');
  var mobileBtn = document.getElementById('sortTriggerMobile');
  
  function openModal(){ 
    if(modal){ 
      modal.style.cssText = 'position: fixed !important; top: 0 !important; left: 0 !important; width: 100% !important; height: 100% !important; display: block !important; z-index: 999999 !important; background: rgba(0,0,0,0.5) !important;';
      modal.setAttribute('aria-hidden','false');
      
      // Show the panel
      var panel = modal.querySelector('.sort-modal-panel');
      if (panel) {
        panel.style.cssText = 'position: absolute !important; left: 50% !important; top: 50% !important; transform: translate(-50%, -50%) !important; width: 90% !important; max-width: 400px !important; background: white !important; border-radius: 16px !important; z-index: 1000000 !important;';
      }
      
      document.body.style.overflow='hidden';
      document.body.classList.add('modal-open');
    }
  }
  
  function closeModal(){ 
    if(modal){ 
      modal.style.display = 'none';
      modal.setAttribute('aria-hidden','true'); 
      document.body.style.overflow='';
      document.body.classList.remove('modal-open');
    }
  }
  
  // Visual feedback for sort options on touch
  document.addEventListener('touchstart', function(e) {
    if (e.target.classList.contains('sort-option')) {
      e.target.style.backgroundColor = "#e5e7eb";
    }
  });
  
  document.addEventListener('touchend', function(e) {
    if (e.target.classList.contains('sort-option')) {
      e.target.style.backgroundColor = "#f9fafb";
    }
  });
  
});
</script>

<script>
function toggleDetails(productId) {
    const detailsElement = document.getElementById('details-' + productId);
    const button = document.querySelector(`[onclick="toggleDetails(${productId})"]`);
    const btnText = button.querySelector('.btn-text');
    const btnIcon = button.querySelector('svg');
    
    if (detailsElement.style.display === 'none' || detailsElement.style.display === '') {
        detailsElement.style.display = 'block';
        btnText.textContent = 'Less Details';
        btnIcon.style.transform = 'rotate(180deg)';
        button.classList.add('expanded');
    } else {
        detailsElement.style.display = 'none';
        btnText.textContent = 'More Details';
        btnIcon.style.transform = 'rotate(0deg)';
        button.classList.remove('expanded');
    }
}

// Voting System
document.addEventListener('DOMContentLoaded', function() {
    // Check for existing votes from localStorage
    const userVotes = JSON.parse(localStorage.getItem('productVotes') || '{}');
    
    // Apply existing vote states
    Object.keys(userVotes).forEach(productId => {
        const voteType = userVotes[productId];
        const card = document.querySelector(`[data-product-id="${productId}"]`);
        if (card) {
            if (voteType === 1) {
                const upvoteBtn = card.querySelector('.upvote-btn');
                if (upvoteBtn) upvoteBtn.classList.add('voted');
            } else if (voteType === -1) {
                const downvoteBtn = card.querySelector('.downvote-btn');
                if (downvoteBtn) downvoteBtn.classList.add('voted');
            }
        }
    });
    
    // Add click handlers to vote buttons
    document.querySelectorAll('.vote-btn').forEach(button => {
        button.addEventListener('click', function(e) {
            e.preventDefault();
            e.stopPropagation();
            
            const productId = this.getAttribute('data-product-id');
            const voteType = this.getAttribute('data-vote-type');
            const card = this.closest('.product-card');
            
            // Check if already voted
            if (userVotes[productId]) {
                alert('You have already voted on this product today. Come back tomorrow to vote again!');
                return;
            }
            
            // Disable all vote buttons for this product
            const allBtns = card.querySelectorAll('.vote-btn');
            allBtns.forEach(btn => btn.disabled = true);
            
            // Make API call - construct URL based on current location
            const voteUrl = window.location.pathname.includes('/AI_Sandbox/WhatAreTheBest/') 
                ? '/AI_Sandbox/WhatAreTheBest/vote.cfm' 
                : '/vote.cfm';
            fetch(`${voteUrl}?productId=${productId}&voteType=${voteType}`)
                .then(response => response.json())
                .then(data => {
                    if (data.success) {
                        // Mark button as voted with proper styling
                        this.classList.add('voted');
                        
                        // Force a reflow to ensure styles are applied
                        void this.offsetWidth;
                        
                        // Update vote counts (add fake votes to real votes for display)
                        const upvoteCountEl = card.querySelector('.upvote-count');
                        const downvoteCountEl = card.querySelector('.downvote-count');
                        if (upvoteCountEl) {
                            const fakeUpVotes = parseInt(upvoteCountEl.getAttribute('data-fake-votes')) || 0;
                            upvoteCountEl.textContent = (data.upvotes || 0) + fakeUpVotes;
                        }
                        if (downvoteCountEl) {
                            const fakeDownVotes = parseInt(downvoteCountEl.getAttribute('data-fake-votes')) || 0;
                            downvoteCountEl.textContent = (data.downvotes || 0) + fakeDownVotes;
                        }
                        
                        // Store vote in localStorage
                        userVotes[productId] = data.userVote;
                        localStorage.setItem('productVotes', JSON.stringify(userVotes));
                    } else {
                        alert(data.message);
                        // Re-enable buttons on error
                        allBtns.forEach(btn => btn.disabled = false);
                    }
                })
                .catch(error => {
                    console.error('Vote error:', error);
                    alert('Failed to record vote. Please try again.');
                    // Re-enable buttons on error
                    allBtns.forEach(btn => btn.disabled = false);
                });
        });
    });
    
    // Clear votes at midnight
    const now = new Date();
    const tomorrow = new Date(now.getFullYear(), now.getMonth(), now.getDate() + 1);
    const msUntilMidnight = tomorrow - now;
    
    setTimeout(function() {
        localStorage.removeItem('productVotes');
        location.reload(); // Reload to reset UI
    }, msUntilMidnight);
});
</script>


<div id="awardModal" class="award-modal" onclick="if(event.target === this) closeAwardModal();">
    <div class="award-modal-content">
        <button class="award-modal-close" onclick="closeAwardModal()" aria-label="Close">&times;</button>
        
        <div class="award-modal-header">
            <div id="awardModalIcon" class="award-modal-icon">
                <!-- SVG will be inserted here -->
            </div>
            <h2 id="awardModalTitle" class="award-modal-title"></h2>
        </div>
        
        <div class="award-modal-body">
            <div class="award-description">
                <h4>What This Award Means</h4>
                <p id="awardDescriptionText"></p>
            </div>
        </div>
    </div>
</div>

<script>
// Award Modal Functionality
function openAwardModal(element, event) {
    event.preventDefault();
    event.stopPropagation();
    
    const awardType = element.getAttribute('data-award-type');
    const productId = element.getAttribute('data-product-id');
    const badgeName = element.getAttribute('data-badge-name');
    
    // Award configurations
    const awardConfig = {
        'best-overall': {
            title: 'Best Overall',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"/></svg>',
            iconClass: 'best-overall',
            description: 'This product earned the Best Overall award for achieving the highest quality score in its category. It represents the perfect balance of performance, features, user satisfaction, and value. Our expert curator selected this product as the top recommendation based on comprehensive analysis of ratings, reviews, and real-world testing.'
        },
        'best-value': {
            title: 'Best Value',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M11.8 10.9c-2.27-.59-3-1.2-3-2.15 0-1.09 1.01-1.85 2.7-1.85 1.78 0 2.44.85 2.5 2.1h2.21c-.07-1.72-1.12-3.3-3.21-3.81V3h-3v2.16c-1.94.42-3.5 1.68-3.5 3.61 0 2.31 1.91 3.46 4.7 4.13 2.5.6 3 1.48 3 2.41 0 .69-.49 1.79-2.7 1.79-2.06 0-2.87-.92-2.98-2.1h-2.2c.12 2.19 1.76 3.42 3.68 3.83V21h3v-2.15c1.95-.37 3.5-1.5 3.5-3.55 0-2.84-2.43-3.81-4.7-4.4z"/></svg>',
            iconClass: 'best-value',
            description: 'This product earned the Best Value award for offering the optimal combination of quality and affordability. It delivers exceptional performance relative to its price point, making it the smartest purchase for budget-conscious shoppers who refuse to compromise on quality. Our curator evaluated price-to-performance ratio, long-term value, and overall cost-effectiveness.'
        },
        'highest-rated': {
            title: 'Highest Rated',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 17.27L18.18 21l-1.64-7.03L22 9.24l-7.19-.61L12 2 9.19 8.63 2 9.24l5.46 4.73L5.82 21z"/></svg>',
            iconClass: 'highest-rated',
            description: 'This product earned the Highest Rated award for receiving the most positive customer reviews and highest average rating from verified users. Real customers have consistently praised its performance, reliability, and quality. Our curator verified that this product has the strongest track record of customer satisfaction in its category.'
        },
        'best-features': {
            title: badgeName || 'Best Features',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"/></svg>',
            iconClass: 'best-features',
            description: 'This product earned recognition for outstanding features and innovation. It demonstrates exceptional design, advanced functionality, or superior capabilities that set it apart in its category. Our scoring system identified this product as having features that exceed industry standards and customer expectations.'
        },
        'best-value-badge': {
            title: badgeName || 'Best Budget Pick',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M11.8 10.9c-2.27-.59-3-1.2-3-2.15 0-1.09 1.01-1.85 2.7-1.85 1.78 0 2.44.85 2.5 2.1h2.21c-.07-1.72-1.12-3.3-3.21-3.81V3h-3v2.16c-1.94.42-3.5 1.68-3.5 3.61 0 2.31 1.91 3.46 4.7 4.13 2.5.6 3 1.48 3 2.41 0 .69-.49 1.79-2.7 1.79-2.06 0-2.87-.92-2.98-2.1h-2.2c.12 2.19 1.76 3.42 3.68 3.83V21h3v-2.15c1.95-.37 3.5-1.5 3.5-3.55 0-2.84-2.43-3.81-4.7-4.4z"/></svg>',
            iconClass: 'best-value-badge',
            description: 'This product earned recognition for exceptional value, offering outstanding quality at an affordable price point. It provides the best price-to-performance ratio in its category, making it an excellent choice for budget-conscious shoppers who want quality without compromise.'
        },
        'best-reliability': {
            title: badgeName || 'Best Reliability',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 1L3 5v6c0 5.55 3.84 10.74 9 12 5.16-1.26 9-6.45 9-12V5l-9-4zm-2 16l-5-5 1.41-1.41L10 14.17l7.59-7.59L19 8l-9 9z"/></svg>',
            iconClass: 'best-reliability',
            description: 'This product earned recognition for exceptional reliability and customer satisfaction. It consistently delivers on its promises, with minimal issues, excellent build quality, and strong long-term performance. Our scoring system identified this product as having the highest satisfaction and reliability scores in its category.'
        },
        'most-popular': {
            title: badgeName || 'Most Popular Choice',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M16 6l2.29 2.29-4.88 4.88-4-4L2 16.59 3.41 18l6-6 4 4 6.3-6.29L22 12V6z"/></svg>',
            iconClass: 'most-popular',
            description: 'This product earned recognition as a popular choice, showing strong market presence and customer interest. It\'s among the most sought-after products in its category, with high popularity scores indicating widespread appeal and positive consumer sentiment.'
        },
        'expert-trusted': {
            title: badgeName || 'Expert Trusted',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 1L3 5v6c0 5.55 3.84 10.74 9 12 5.16-1.26 9-6.45 9-12V5l-9-4zm0 10.99h7c-.53 4.12-3.28 7.79-7 8.94V12H5V6.3l7-3.11v8.8z"/></svg>',
            iconClass: 'expert-trusted',
            description: 'This product earned recognition from expert curators and editors for its exceptional quality and performance. It has been thoroughly evaluated and recommended by our expert team based on rigorous testing, analysis, and industry knowledge.'
        },
        'best-availability': {
            title: badgeName || 'Best Availability',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2C6.48 2 2 6.48 2 12s4.48 10 10 10 10-4.48 10-10S17.52 2 12 2zm-2 15l-5-5 1.41-1.41L10 14.17l7.59-7.59L19 8l-9 9z"/></svg>',
            iconClass: 'best-availability',
            description: 'This product earned recognition for excellent availability and merchant coverage. It\'s easily accessible through multiple reputable retailers, ensuring customers can find and purchase it reliably without long wait times or stock issues.'
        },
        'highly-recommended': {
            title: badgeName || 'Highly Recommended',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"/></svg>',
            iconClass: 'highly-recommended',
            description: 'This product earned recognition for exceptional overall quality and high confidence scores. Our comprehensive scoring system identified this product as highly recommended based on multiple factors including performance, value, reliability, and customer satisfaction.'
        },
        'general': {
            title: badgeName || 'Award Winner',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"/></svg>',
            iconClass: 'general',
            description: 'This product earned recognition for outstanding performance in its category. Our scoring system identified strengths across multiple dimensions, making it a top recommendation for customers.'
        },
        'dynamic': {
            title: badgeName || element.getAttribute('data-badge-name') || 'Award',
            icon: element.getAttribute('data-badge-icon') ? '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"/></svg>' : '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"/></svg>',
            iconClass: 'dynamic-' + (element.getAttribute('data-badge-color') || 'purple'),
            description: element.getAttribute('data-badge-description') || 'This product earned recognition for outstanding features in its category.'
        }
    };
    
    const config = awardConfig[awardType];
    if (!config) return;
    
    // Set modal content
    document.getElementById('awardModalTitle').textContent = config.title;
    
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        }
        document.getElementById('awardModalIcon').innerHTML = iconHTML;
    } else {
        document.getElementById('awardModalIcon').innerHTML = config.icon;
        document.getElementById('awardDescriptionText').textContent = config.description;
    }
    
    document.getElementById('awardModalIcon').className = 'award-modal-icon ' + config.iconClass;
    
    
    // Show modal
    const modal = document.getElementById('awardModal');
    modal.classList.add('show');
    document.body.style.overflow = 'hidden';
}

function closeAwardModal() {
    const modal = document.getElementById('awardModal');
    modal.classList.remove('show');
    document.body.style.overflow = '';
}

// Close on Escape key
document.addEventListener('keydown', function(e) {
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    }
});

// Scroll Animation Observer
(function() {
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        threshold: 0.1
    };

    const observer = new IntersectionObserver(function(entries) {
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        });
    }, observerOptions);

    // Observe product cards to trigger all animations within each card simultaneously
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        productCards.forEach(function(card) {
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        });

        // Also observe standalone animated elements (FAQ, similar categories, etc.)
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        // Animate elements that are already in view on page load
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                    card.classList.add('animate');
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            });
            
            standaloneElements.forEach(function(element) {
                const rect = element.getBoundingClientRect();
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                if (isInView) {
                    element.classList.add('animate');
                    observer.unobserve(element);
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            });
        }, 100);
    });
})();

// Deep Research Dropdown Functionality
(function() {
    // Level 4: Deep Research is rendered server-side (no AJAX fetch).
    // Keep a tiny init so other logic relying on data-loaded still works.
    document.addEventListener('DOMContentLoaded', function() {
        document.querySelectorAll('.deep-research-toggle-btn[data-product-id]').forEach(function(button) {
            button.setAttribute('data-loaded', 'true');
        });
    });
    
    // Toggle deep research dropdown
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        if (!contentDiv) return;
        
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            }
            // Remove expanded accent
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                container.style.borderLeft = '';
                container.style.background = '';
            }
            
            // Mobile: Remove sticky state and scroll to container
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                // Remove spacer if present
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                    behavior: 'smooth'
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            if (chevron) {
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            }
            // Add expanded accent (left border and background)
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                container.style.borderLeft = '4px solid #3b82f6';
                container.style.background = 'linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%)';
            }
            
            // If content hasn't loaded yet, wait for it
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                const checkLoaded = setInterval(function() {
                    if (toggleButton.getAttribute('data-loaded') === 'true') {
                        clearInterval(checkLoaded);
                    }
                }, 100);
            }
        }
    };
    
    // Mobile: Sticky toggle button when scrolling within deep research section
    function handleDeepResearchSticky() {
        if (window.innerWidth > 768) {
            // Remove sticky on desktop
            document.querySelectorAll('.deep-research-toggle-btn').forEach(function(btn) {
                btn.classList.remove('deep-research-toggle-btn-sticky');
            });
            return;
        }
        
        const containers = document.querySelectorAll('.deep-research-dropdown-container');
        const stickyThreshold = 95; // Below site header (45px) + second header (50px)
        const scrollY = window.pageYOffset || window.scrollY;
        
        containers.forEach(function(container) {
            const toggleButton = container.querySelector('.deep-research-toggle-btn');
            const contentDiv = container.querySelector('.deep-research-content');
            
            if (!toggleButton || !contentDiv) return;
            
            const isExpanded = contentDiv.style.display !== 'none' && contentDiv.style.display !== '';
            if (!isExpanded) {
                toggleButton.classList.remove('deep-research-toggle-btn-sticky');
                return;
            }
            
            const containerRect = container.getBoundingClientRect();
            const containerTop = containerRect.top;
            const containerBottom = containerRect.bottom;
            
            // Sticky when:
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                    spacer.remove();
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            }
        });
    }
    
    // Throttle scroll handler
    let scrollTimeout = null;
    function stickyScrollHandler() {
        if (scrollTimeout) return;
        scrollTimeout = requestAnimationFrame(function() {
            handleDeepResearchSticky();
            scrollTimeout = null;
        });
    }
    
    window.addEventListener('scroll', stickyScrollHandler, { passive: true });
    window.addEventListener('resize', function() {
        handleDeepResearchSticky();
    }, { passive: true });
    
    // Initial check after DOM is ready
    if (document.readyState === 'loading') {
        document.addEventListener('DOMContentLoaded', handleDeepResearchSticky);
    } else {
        handleDeepResearchSticky();
    }
    
    // CSS for spinner animation and styling
    const style = document.createElement('style');
    style.textContent = `
        @keyframes spin {
            from { transform: rotate(0deg); }
            to { transform: rotate(360deg); }
        }
        .deep-research-dropdown-container {
            width: 100%;
            margin-top: 0 !important;
            margin-bottom: 24px !important;
        }
        .deep-research-toggle-btn:hover {
            background: #f1f5f9 !important;
            border-color: #cbd5e1 !important;
        }
        .deep-research-content {
            width: 100%;
        }
        @media (max-width: 768px) {
            /* Sticky toggle button on mobile when scrolling within section */
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                position: fixed !important;
                top: 95px !important;
                left: 0 !important;
                right: 0 !important;
                width: 100% !important;
                z-index: 999 !important;
                border-radius: 0 !important;
                margin: 0 !important;
                box-shadow: 0 2px 8px rgba(0, 0, 0, 0.15) !important;
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            /* Add padding to container when button is sticky to prevent content jump */
            .deep-research-dropdown-container:has(.deep-research-toggle-btn-sticky) {
                padding-top: 0 !important;
            }
            
            /* Reduce padding on mobile to maximize width */
            .deep-research-content {
                padding: 0 5px 24px 5px !important;
            }
            
            /* Ensure breakdown uses full width */
            .deep-research-content .deep-research-breakdown {
                padding: 5px !important;
                width: 100% !important;
                box-sizing: border-box !important;
            }
            
            /* Force single column layout */
            .deep-research-content .custom-scoring-category-content {
                grid-template-columns: 1fr !important;
                gap: 16px !important;
                display: flex !important;
                flex-direction: column !important;
            }
            
            /* Hide desktop bullets column */
            .deep-research-content .custom-scoring-bullets-column {
                display: none !important;
            }
            
            /* Show mobile bullets section */
            .deep-research-content .custom-scoring-bullets-mobile {
                display: block !important;
            }
            
            /* Full width category items */
            .deep-research-content .custom-scoring-category-item {
                width: 100% !important;
                margin-left: 0 !important;
                margin-right: 0 !important;
                padding: 12px 10px !important;
            }
        }
    `;
    document.head.appendChild(style);
})();
</script>


<div class="seo-scoring-breakdown" style="position: absolute; left: -9999px; width: 1px; height: 1px; overflow: hidden;" aria-hidden="true">
    
        
                <div class="product-scoring-data" data-product-id="167680" data-product-name="SimpleSat&#x20;Satisfaction&#x20;Survey&#x20;Tool">
                    <h3>SimpleSat Satisfaction Survey Tool - Scoring Breakdown</h3>
                    
                        <p><strong>Overall Score:</strong> 9.9 / 10.0</p>
                    
                    
                        <p><strong>Score Rationale:</strong> SimpleSat excels as a user feedback tool with its seamless integration capabilities and robust reporting features. Its focus on MSPs and service-oriented professionals, combined with ease of use, positions it as a top choice in its category. Despite some limitations in support and pricing transparency, it remains a highly credible and effective solution.</p>
                    
                    
                        <h4>Category Scores:</h4>
                        <ul>
                            
                                <li>
                                    <strong>Product Capability &amp; Depth:</strong> 
                                    
                                        8.9 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Offers customizable CSAT and NPS surveys with robust reporting capabilities, as documented on the official product site.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.simplesat.io&#x2f;features" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Seamless integration with platforms like ConnectWise, Autotask, and Zendesk, enhancing workflow efficiency.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.simplesat.io&#x2f;integrations" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Offers CSAT, NPS, and CES surveys with multi-question support and conditional logic. CSAT, CES, NPS, and custom surveys in top multichannel integration.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.simplesat.io&#x2f;features&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Includes AI-driven feedback analysis called &#x27;Topics&#x27; to automatically categorize sentiment. Automatically connect customer feedback to the most relevant topics and sentiments. &#x2705; AI-driven feedback analysis.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.simplesat.io&#x2f;features&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Custom dashboards allow users to pull various widgets but are restricted to the Pro plan. Available for users on the Pro plan, custom dashboards offer a streamlined approach to data analysis
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.simplesat.io&#x2f;news-updates&#x2f;custom-dashboards-saved-views-and-scheduled-reports&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Market Credibility &amp; Trust Signals:</strong> 
                                    
                                        9.2 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Simplesat is SOC 2 Type II certified, validated by a third-party auditor. Simplesat is now SOC 2 certified&#x21; We have successfully completed the System and Organization Controls &#x28;SOC&#x29; 2 audit
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.simplesat.io&#x2f;data-security-overview&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Maintains a 4.8 out of 5 star rating on G2 based on over 160 reviews. 4.8 out of 5 stars. 5 star. 88&#x25;
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;simplesat&#x2f;reviews" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Usability &amp; Customer Experience:</strong> 
                                    
                                        8.8 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Provides easy one-click surveys, simplifying the feedback collection process for users.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.simplesat.io&#x2f;features" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Users frequently cite &#x27;Ease of Use&#x27; and &#x27;Customer Support&#x27; as top advantages. Users find Simplesat easy to use, with effortless integration... Users commend the kind and responsive customer support team
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;simplesat&#x2f;reviews&#x3f;qs&#x3d;pros-and-cons" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Some users experience workflow disruptions due to integration disconnects. Users experience connection issues with Simplesat, as integrations can disconnect and disrupt workflow
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;simplesat&#x2f;reviews&#x3f;qs&#x3d;pros-and-cons" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Value, Pricing &amp; Transparency:</strong> 
                                    
                                        8.2 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Pricing starts at &#x24;49&#x2f;month with a 14-day free trial, but lacks a free plan.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.simplesat.io&#x2f;pricing" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Standard plan starts at &#x24;109&#x2f;month billed annually. The starting price of Simplesat is &#x24; 109&#x2f;Per Month&#x28;Billed Annually&#x29;.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.softwaresuggest.com&#x2f;simplesat" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Users have noted that recent price increases reduced its competitive advantage. Users find Simplesat&#x27;s pricing to be expensive due to recent increases, eliminating its previous cost advantage.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;simplesat&#x2f;reviews&#x3f;qs&#x3d;pros-and-cons" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Integrations &amp; Ecosystem Strength:</strong> 
                                    
                                        9.0 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Listed integrations with major platforms like Zendesk and ConnectWise enhance its ecosystem strength.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.simplesat.io&#x2f;integrations" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Offers direct integrations with major MSP tools and CRMs including ConnectWise, Autotask, and Salesforce. Direct integrations with Zendesk, ConnectWise, Autotask and Freshdesk
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.simplesat.io&#x2f;integrations&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Integration allows for syncing ticket data and updating custom fields. Sync ticket data, update tickets with private notes and custom fields, import and sync contacts.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.simplesat.io&#x2f;integrations&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Security, Compliance &amp; Data Protection:</strong> 
                                    
                                        9.4 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Achieved SOC 2 Type II certification. Simplesat is now SOC 2 certified&#x21; We have successfully completed the System and Organization Controls &#x28;SOC&#x29; 2 audit
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.simplesat.io&#x2f;data-security-overview&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        States compliance with HIPAA regulations for healthcare data. SimpleSet is committed to ensuring... compliance with PIPEDA, HIPAA and GDPR.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;simpleset.net&#x2f;en-us&#x2f;safety" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                        </ul>
                    
                </div>
            
        
                <div class="product-scoring-data" data-product-id="167687" data-product-name="Delighted&#x20;Customer&#x20;Feedback&#x20;Tool">
                    <h3>Delighted Customer Feedback Tool - Scoring Breakdown</h3>
                    
                        <p><strong>Overall Score:</strong> 9.8 / 10.0</p>
                    
                    
                        <p><strong>Score Rationale:</strong> Delighted excels in providing a comprehensive feedback solution with strong integration capabilities and real-time insights. Its user-friendly design and support for multiple CX metrics make it a top choice for businesses seeking to enhance customer satisfaction. While pricing may be a consideration for smaller businesses, the tool&#x27;s overall value and functionality position it as a leading product in its category.</p>
                    
                    
                        <h4>Category Scores:</h4>
                        <ul>
                            
                                <li>
                                    <strong>Product Capability &amp; Depth:</strong> 
                                    
                                        8.8 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Supports multiple CX metrics including NPS, CSAT, and CES, as documented on the official product page.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Provides real-time insights and automated feedback collection, enhancing decision-making capabilities.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Supports multiple survey types including NPS, CSAT, CES, 5-star, Smileys, and Thumbs. Choose from a variety of common customer feedback survey types... NPS, CSAT, CES, 5-star, Smileys, Thumbs.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;features" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Offers delivery via Email, Web, Link, iOS SDK, and Kiosk. Survey delivery platform&#x3a; Link, Email, Web, Embed, SDK, Kiosk
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;pricing" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Includes AI-powered recommended questions to assist in survey creation. Jump start your creativity with our pre-built templates, AI-powered Recommended Questions
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;delighted-help-160b834b9adfde78ebef1528.helpscoutdocs.com&#x2f;article&#x2f;754-delighted-surveys-or-templates" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Market Credibility &amp; Trust Signals:</strong> 
                                    
                                        8.9 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Delighted is owned by Qualtrics, a leader in experience management. To align our product offerings to Qualtrics&#x27; AI-powered Suites, we made the difficult decision to sunset the Delighted product
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;sunset" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Trusted by major brands such as Bonobos, Peloton, and Instacart. The world&#x27;s most beloved brands use Delighted. Doordash. Instacart. Peloton. Athletic Brewing.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;pricing" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Usability &amp; Customer Experience:</strong> 
                                    
                                        9.6 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Users consistently rate the platform highly for ease of use and intuitive design. Ease of use rating&#x3a; 4.8. ... Reviewers indicate Delighted is easy to set up
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.getapp.com&#x2f;customer-management-software&#x2f;a&#x2f;delighted&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The interface allows for rapid deployment without technical skills. Get started in minutes, no technical skills needed.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Value, Pricing &amp; Transparency:</strong> 
                                    
                                        8.5 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Offers a free plan with basic features, while paid plans start at &#x24;224&#x2f;month, providing transparency in pricing.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;pricing" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Pricing is publicly available with clear tiers&#x3a; Free, &#x24;19, &#x24;39, and &#x24;249 per month. Free plan... Starter &#x24;19&#x2f;mo... Growth &#x24;39&#x2f;mo... Premium &#x24;249&#x2f;mo
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;pricing" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Key integrations like Salesforce and HubSpot are gated behind the &#x24;249&#x2f;mo Premium plan. Premium... 6 Premium integrations. Salesforce, Segment, HubSpot.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;pricing" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Integrations &amp; Ecosystem Strength:</strong> 
                                    
                                        9.0 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Easy integration with popular platforms like Slack and Salesforce, enhancing workflow efficiency.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;integrations" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Offers over 35 free integrations including Slack, Shopify, and Zendesk. 35&#x2b; Free integrations. Slack, Shopify, Zendesk
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;pricing" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Shopify integration allows for automated post-purchase survey triggers. Simply connect Delighted to your Shopify store and select the survey delay... Works with Shopify POS
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;apps.shopify.com&#x2f;delighted" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Security, Compliance &amp; Data Protection:</strong> 
                                    
                                        9.2 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Adheres to industry-standard security protocols, ensuring data protection and compliance.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;security" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform is SOC 2 Type II certified. SOC 1 and SOC 2&#x2f;SSAE 16&#x2f;ISAE 3402 &#x28;Previously SAS 70 - Type II&#x29;
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;delighted-help-160b834b9adfde78ebef1528.helpscoutdocs.com&#x2f;article&#x2f;526-security-and-privacy" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Full GDPR compliance features including data correction and &#x27;right to be forgotten&#x27;. Account admins can modify collected personal data to meet the correction requirement of the GDPR... Right to be forgotten.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;delighted.com&#x2f;gdpr" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                        </ul>
                    
                </div>
            
        
                <div class="product-scoring-data" data-product-id="167705" data-product-name="UserPilot&#x20;In-App&#x20;Surveys">
                    <h3>UserPilot In-App Surveys - Scoring Breakdown</h3>
                    
                        <p><strong>Overall Score:</strong> 9.5 / 10.0</p>
                    
                    
                        <p><strong>Score Rationale:</strong> UserPilot In-App Surveys excels in providing a no-code solution for gathering user feedback, supporting various survey types like NPS and CSAT. Its in-app deployment ensures real-time feedback collection, making it a valuable tool for SaaS companies. However, customization limitations and integration requirements are noted tradeoffs.</p>
                    
                    
                        <h4>Category Scores:</h4>
                        <ul>
                            
                                <li>
                                    <strong>Product Capability &amp; Depth:</strong> 
                                    
                                        8.7 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Supports multiple survey types including NPS, CSAT, and CES, as documented on the official product page.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;product&#x2f;user-feedback&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        No-code solution allows easy deployment of surveys directly within applications, as outlined in the product description.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;product&#x2f;user-feedback&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Surveys support conditional logic, allowing rules to guide users based on previous answers. customize your survey by mixing different types of questions... and introducing conditional logic.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;pages.userpilot.com&#x2f;surveys&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform includes AI-powered translation capable of instantly translating surveys into over 100 languages. Expand your horizons with our advanced AI solution that can translate your survey into over 100 languages instantly&#x21;
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;pages.userpilot.com&#x2f;surveys&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Survey triggers can be based on specific in-app behaviors and user attributes in real-time. Based on in-app behavior and user attributes, you can ask the right questions, to the right users, at the right time.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;pages.userpilot.com&#x2f;surveys&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Market Credibility &amp; Trust Signals:</strong> 
                                    
                                        9.2 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Referenced by SaaS industry publications for its innovative approach to in-app surveys.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.saasworthy.com&#x2f;product&#x2f;userpilot" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        UserPilot has achieved SOC 2 Type II certification, ensuring verified security controls. Thanks to SOC2 Type II, you can now be confident that Userpilot&#x3a; Has access control via end-to-end encryption
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;security&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform is HIPAA compliant, suitable for healthcare-related SaaS companies. Userpilot ensures HIPAA compliance to demonstrate its commitment to providing the highest security standards
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;security&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        UserPilot maintains a high user satisfaction rating of 4.6 out of 5 based on over 900 reviews. 4.6 910 reviews
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;userpilot&#x2f;reviews&#x3f;qs&#x3d;pros-and-cons" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Usability &amp; Customer Experience:</strong> 
                                    
                                        8.9 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Facilitates in-app deployment ensuring real-time feedback collection, enhancing user experience.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;product&#x2f;user-feedback&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Users report a significant learning curve required to master advanced features. Users note a significant learning curve with Userpilot, requiring time to fully leverage its features.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;userpilot&#x2f;reviews&#x3f;qs&#x3d;pros-and-cons" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The interface allows for building tooltips and surveys without developer support. I love that Userpilot lets me build tooltips, banners, checklists, and modals without needing any dev support
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;sellers&#x2f;userpilot" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Some users have experienced occasional glitches and freezing within the platform. Users have experienced occasional glitches and freezing of the platform
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.trustradius.com&#x2f;products&#x2f;userpilot&#x2f;reviews" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Value, Pricing &amp; Transparency:</strong> 
                                    
                                        8.5 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Custom pricing model based on usage and requirements, as noted in product description.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;product&#x2f;user-feedback&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The entry-level &#x27;Starter&#x27; plan is priced at &#x24;299 per month billed annually. Userpilot&#x27;s transparent pricing starts from &#x24;299&#x2f;month on the entry-level.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;blog&#x2f;userpilot-features&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Growth and Enterprise plans require contacting the sales team for a quote. Growth... Let&#x27;s Talk&#x3b; Enterprise... Let&#x27;s Talk.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;pricing&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Users have noted that the pricing can be steep, particularly for the starter package. Users feel that the product is expensive, particularly the starter package with insufficient features for the cost.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;userpilot&#x2f;reviews&#x3f;qs&#x3d;pros-and-cons" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Integrations &amp; Ecosystem Strength:</strong> 
                                    
                                        8.8 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Requires integration with existing apps, which is documented in the product&#x27;s integration guidelines.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;product&#x2f;user-feedback&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        UserPilot offers native integrations with major analytics and CRM platforms. HubSpot CRM... Salesforce... Mixpanel... Segment... Heap... Amplitude
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;sourceforge.net&#x2f;software&#x2f;product&#x2f;Userpilot&#x2f;integrations&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Two-way integration with HubSpot allows for advanced user segmentation. The two-way integration with HubSpot will allow you to&#x3a; Create better user segments... based on Contact&#x2f;Company Properties pushed from HubSpot
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;ecosystem.hubspot.com&#x2f;marketplace&#x2f;listing&#x2f;userpilot-1587444" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Security, Compliance &amp; Data Protection:</strong> 
                                    
                                        9.4 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Outlined in published security policies ensuring data protection and compliance.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;security&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        UserPilot is compliant with ISO 27001 standards in addition to SOC 2 and GDPR. SOC 2 Type 2, HIPAA, ISO 27001, GDPR.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;pricing&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform uses end-to-end encryption and two-factor authentication for access control. Has access control via end-to-end encryption and two-factor authentication.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;security&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                        </ul>
                    
                </div>
            
        
                <div class="product-scoring-data" data-product-id="167682" data-product-name="ChurnZero&#x20;Customer&#x20;Feedback&#x20;Management">
                    <h3>ChurnZero Customer Feedback Management - Scoring Breakdown</h3>
                    
                        <p><strong>Overall Score:</strong> 9.5 / 10.0</p>
                    
                    
                        <p><strong>Score Rationale:</strong> ChurnZero&#x27;s Customer Feedback Management solution excels in providing automated NPS, CES, and CSAT surveys tailored for SaaS businesses. Its integration capabilities and insightful analytics make it a top choice for managing user feedback. While pricing may be high for smaller businesses, its comprehensive features justify its premium positioning.</p>
                    
                    
                        <h4>Category Scores:</h4>
                        <ul>
                            
                                <li>
                                    <strong>Product Capability &amp; Depth:</strong> 
                                    
                                        9.3 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Automated NPS, CES, and CSAT surveys are documented in the official product features.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;churnzero.com&#x2f;features&#x2f;surveys-nps-ces-csat&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        In-depth analytics capabilities are outlined in the platform&#x27;s documentation.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;churnzero.com&#x2f;features&#x2f;surveys-nps-ces-csat&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Market Credibility &amp; Trust Signals:</strong> 
                                    
                                        9.0 / 10.0
                                    
                                    
                                </li>
                            
                                <li>
                                    <strong>Usability &amp; Customer Experience:</strong> 
                                    
                                        8.7 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Customization options are described in the product documentation, allowing it to fit diverse business needs.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;churnzero.com&#x2f;features&#x2f;surveys-nps-ces-csat&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Users report a steep learning curve to get the most out of the platform, with implementation taking 6-8 weeks. There is definitely a steep learning curve involved if you want to get the most out of it... On average, it is about 6 to 8 weeks to get things set up
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;softwarefinder.com&#x2f;customer-service-software&#x2f;churnzero&#x2f;reviews" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Customer support is highly rated, with users noting responsiveness and helpfulness. I recently had the opportunity to interact with ChurnZero&#x27;s customer support team... Their responsiveness and willingness to solve problems are exemplary.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.trustradius.com&#x2f;compare-products&#x2f;churnzero-vs-clientsuccess" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Some users find the no-code reporting heavy and complex for layered requirements. On the downside, the no-code reporting can get pretty heavy if you have complex or layered requirements.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;churnzero&#x2f;reviews" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Value, Pricing &amp; Transparency:</strong> 
                                    
                                        8.2 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Pricing is quote-based and not publicly available, with estimates around &#x24;18,000&#x2f;year for entry-level deployment. ChurnZero costs about &#x24;18,000&#x2f;year for an entry-level deployment when billed annually
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;inventorysoftwares.com&#x2f;churnzero" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Typical contract values range from &#x24;20k to &#x24;80k annually. typically &#x24;20k&ndash;&#x24;80k annually with an average contract value around &#x24;44.9k
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.accoil.com&#x2f;blog&#x2f;churnzero-vs-accoil" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Contracts are typically annual with auto-renew expectations. Annual terms with auto-renew expectations
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.accoil.com&#x2f;blog&#x2f;churnzero-vs-accoil" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Integrations &amp; Ecosystem Strength:</strong> 
                                    
                                        9.0 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Robust integration capabilities with existing systems are documented in the integration directory.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;churnzero.com&#x2f;integrations&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Native integrations include Salesforce, HubSpot, Zendesk, and data warehouses like Snowflake and Amazon S3. CRM&#x3a; Salesforce, HubSpot... Data Warehouse&#x3a; Amazon S3, Snowflake
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;churnzero.com&#x2f;integrations-details&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The HubSpot integration supports bi-directional syncs happening every few minutes. We count on it to keep customer, contact, and deal information up to date with bi-directional syncs happening every few minutes.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;ecosystem.hubspot.com&#x2f;marketplace&#x2f;listing&#x2f;churnzero" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Integration with communication tools like Slack and Microsoft Teams allows for real-time alerts. Slack&#x3a; ChurnZero Alerts pushed to Slack... Microsoft Teams
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;churnzero.com&#x2f;integrations-details&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Customer Health Scoring &amp; Predictive Analytics:</strong> 
                                    
                                        9.1 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        SOC 2 compliance is outlined in published security documentation.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;churnzero.com&#x2f;security&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Health scores &#x28;ChurnScores&#x29; can incorporate loyalty measurements like NPS, CSAT, and CES directly. The best health scoring strategies... combine both qualitative and quantitative data such as... Loyalty measurements&#x3a; tenure, customer satisfaction surveys &#x28;NPS, CSAT, CES&#x29;.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;churnzero.com&#x2f;features&#x2f;customer-health-scores&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Negative NPS responses can be configured to impact health scores and trigger proactive alerts. NPS responses &ndash; Receiving negative NPS responses could be a sign something is not quite right. Consider how to factor NPS responses into your ChurnScores.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;info.churnzero.net&#x2f;hubfs&#x2f;Best&#x25;20Practices&#x2f;Gettting&#x25;20Started&#x25;20With&#x25;20ChurnScores.pdf" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Users appreciate the ability to ingest multiple data points for a highly customized health score. I really appreciate the number of different data points that it ingests to provide a highly customized churn&#x2f;health score.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;churnzero.com&#x2f;features&#x2f;customer-health-scores&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                        </ul>
                    
                </div>
            
        
                <div class="product-scoring-data" data-product-id="167695" data-product-name="Beamer&#x20;NPS&#x20;Feedback&#x20;Tool">
                    <h3>Beamer NPS Feedback Tool - Scoring Breakdown</h3>
                    
                        <p><strong>Overall Score:</strong> 9.3 / 10.0</p>
                    
                    
                        <p><strong>Score Rationale:</strong> Beamer NPS Feedback Tool excels in providing actionable user feedback through in-app surveys, which significantly increases response rates. It is well-suited for SaaS and digital product companies aiming to enhance customer satisfaction and engagement. While it lacks a free plan, its integration capabilities and real-time feedback collection justify its premium positioning.</p>
                    
                    
                        <h4>Category Scores:</h4>
                        <ul>
                            
                                <li>
                                    <strong>Product Capability &amp; Depth:</strong> 
                                    
                                        8.9 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Documented in official product documentation, Beamer NPS Tool offers in-app NPS surveys that increase response rates and provide actionable insights.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.getbeamer.com&#x2f;nps" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Users can send NPS surveys via in-app widgets, email, or direct links to maximize response rates. Reach out to your users in-app, via email and link for maximum response rate.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.getbeamer.com&#x2f;nps" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Segmentation allows targeting specific user groups by role, location, plan, or past behavior. You can segment by demographic, language, location, and past behavior to interact with users.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.getbeamer.com&#x2f;blog&#x2f;nps-best-practices" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The tool supports automated workflows, sending scores to platforms like Zendesk and Intercom to drive retention. Send NPS scores to platforms like Zendesk, Zapier, Integromat, Intercom, Pabbly and many more to trigger automated workflows
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.getbeamer.com&#x2f;nps" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Market Credibility &amp; Trust Signals:</strong> 
                                    
                                        9.1 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Referenced by third-party publications like TechCrunch, Beamer is recognized for its innovative approach to user feedback.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;techcrunch.com" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Users on G2 consistently rate the product highly, specifically praising its ease of use and configuration. What i like the best about Beamer is that it is so easy to use and configure.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;beamer&#x2f;reviews" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Case studies highlight significant impact, such as a 15&#x25; increase in user engagement for clients like Broadlume. We have increased user engagement 15&#x25; year over year from the comprehensive solutions provided by Beamer.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.getbeamer.com&#x2f;nps" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Usability &amp; Customer Experience:</strong> 
                                    
                                        9.3 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Easy integration with existing platforms is documented, enhancing user experience and adoption.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.getbeamer.com&#x2f;nps" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Verified reviews highlight the customer support team as responsive, patient, and helpful. The team are super helpful and patient and they have made it a no-brainer for me.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;beamer&#x2f;reviews" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Installation is designed to be hassle-free with no coding knowledge required for basic setup. Install in 5 minutes or less. No code and hassle free.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.getbeamer.com&#x2f;nps" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Value, Pricing &amp; Transparency:</strong> 
                                    
                                        8.4 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Pricing starts at &#x24;49&#x2f;month with a professional plan at &#x24;99&#x2f;month, but lacks a free plan, which can be limiting for small businesses.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.getbeamer.com&#x2f;nps" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The NPS Pro add-on costs &#x24;99&#x2f;month and includes up to 2,000 monthly surveys. NPS Add-on is listed with a cost of &#x24;99 &#x2f; month.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.getbeamer.com&#x2f;pricing" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The Free NPS plan is limited to 500 surveys per month and only retains history for the last 90 days. Free&#x3a; Up to 500... Last 90 days
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.getbeamer.com&#x2f;pricing" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Integrations &amp; Ecosystem Strength:</strong> 
                                    
                                        8.8 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Listed in the company&rsquo;s integration directory, Beamer supports integration with major platforms like Slack and Intercom.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.getbeamer.com&#x2f;integrations" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Beamer integrates with Segment to sync customer data for targeted messaging. Beamer is both an integration and a cloud source for Segment.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;segment.com&#x2f;catalog&#x2f;integrations&#x2f;destination&#x2f;beamer&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform supports connections to Zapier, Zendesk, Intercom, and Pabbly for automated workflows. Send NPS scores to platforms like Zendesk, Zapier, Integromat, Intercom, Pabbly and many more
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.getbeamer.com&#x2f;nps" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Customization &amp; Localization:</strong> 
                                    
                                        9.0 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Users can choose from four survey types&#x3a; 0-10, 1-5, three emojis, or five emojis. Beamer has four types available at the moment&#x3a; zero to ten &#x28;0-10&#x29;, the default numerical scale&#x3b; one to five &#x28;1-5&#x29;&#x3b; three emoji&#x3b; and five emoji.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;help.userflow.com&#x2f;beamer&#x2f;docs&#x2f;how-to-customize-nps-surveys" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform supports custom CSS to completely match the widget to the host site&#x27;s branding. Write or paste your own CSS code in the text area
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;help.userflow.com&#x2f;beamer&#x2f;docs&#x2f;how-to-customize-nps-surveys" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                        </ul>
                    
                </div>
            
        
                <div class="product-scoring-data" data-product-id="167702" data-product-name="SurveySense&#x20;User&#x20;Feedback">
                    <h3>SurveySense User Feedback - Scoring Breakdown</h3>
                    
                        <p><strong>Overall Score:</strong> 9.1 / 10.0</p>
                    
                    
                        <p><strong>Score Rationale:</strong> SurveySense excels in providing real-time insights into customer satisfaction metrics, making it a valuable tool for product management. Its integration of multiple feedback metrics in a visual dashboard enhances usability, though customization options are limited. The product&#x27;s market credibility is supported by its focus on comprehensive customer insights.</p>
                    
                    
                        <h4>Category Scores:</h4>
                        <ul>
                            
                                <li>
                                    <strong>Product Capability &amp; Depth:</strong> 
                                    
                                        8.9 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Offers real-time insights into CSAT, CES, NPS, and eNPS scores as documented on the official product page.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;user-feedback-software" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Integrated charts and dashboards for user feedback are outlined in the product description.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;user-feedback-software" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform supports one-question surveys &#x28;CSAT, CES, NPS&#x29; and fully customizable multi-question surveys. SurveySense provides the features you need... you get both one-question and multi-question surveys.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;customer-feedback-tool" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Users can send surveys directly from the platform using the &#x27;Survey Blasts&#x27; feature or integrate with their own email tools. Not only can you create your customer feedback surveys, but also send them directly from SurveySense.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;customer-feedback-tool" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Market Credibility &amp; Trust Signals:</strong> 
                                    
                                        9.1 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Referenced by industry publications for its comprehensive customer insights capabilities.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;user-feedback-software" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform is trusted by over 3,000 organizations worldwide, including NYU and QuinStreet. Trusted by 3,000&#x2b; organizations worldwide.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;user-feedback-software" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The product holds a 4.8 out of 5 star rating on G2 based on user reviews. SurveySense has a rating of 4.8 out of 5 stars
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;surveysense&#x2f;reviews" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Usability &amp; Customer Experience:</strong> 
                                    
                                        9.0 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Easy-to-use interface with a focus on real-time feedback as described in the product documentation.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;user-feedback-software" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Users describe the interface as intuitive, allowing for survey creation without a steep learning curve. Even team members who aren&#x27;t tech-savvy could dive in and create surveys without a steep learning curve.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;surveysense&#x2f;reviews" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Pre-defined templates are cited as a major factor in speeding up the deployment process. The ready-to-use templates have significantly sped up our survey creation process
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;surveysense&#x2f;reviews" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Value, Pricing &amp; Transparency:</strong> 
                                    
                                        9.4 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Pricing is enterprise-based, which may be high for small businesses, as noted in the product description.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;user-feedback-software" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform offers a &#x27;Free Forever&#x27; plan that includes 20 responses per month. Free. 20 responses per month. &#x24;0. Free Forever.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;customer-feedback-tool&#x2f;pricing" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Paid plans start at &#x24;16&#x2f;month when billed annually, scaling up to &#x24;66&#x2f;month for larger volumes. Small. 125 responses per month. &#x24;16 USD &#x2f; Month.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;customer-feedback-tool&#x2f;pricing" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Integrations &amp; Ecosystem Strength:</strong> 
                                    
                                        8.8 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Integration capabilities with various platforms are documented in the company&#x27;s integration directory.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;user-feedback-software" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform integrates natively with Salesforce, HubSpot, Marketo, and Mailchimp. Integrations. SalesForceHubSpotMarketoMailchimp.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;customer-feedback-tool" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        A specific Salesforce survey tool allows for visualizing CSAT and NPS scores directly inside Salesforce. As part of the Professional plan, you get a Salesforce survey tool that allows you to... visualize results... inside Salesforce.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;customer-feedback-tool" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Analytics &amp; Actionable Insights:</strong> 
                                    
                                        8.6 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Security and compliance measures are outlined in the published security documentation.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;user-feedback-software" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The software categorizes users into advocates, passives, and detractors to help prioritize retention efforts. SurveySense enables you to categorize your users into advocates, passives, and detractors
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;user-feedback-software" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Real-time email alerts notify teams of feedback requiring immediate attention to prevent churn. Receive real-time email notifications on responses, scores and ratings &#x28;positive or negative&#x29; that require your special attention.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.marcomrobot.com&#x2f;customer-feedback-tool" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                        </ul>
                    
                </div>
            
        
</div>