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User Feedback Tools with NPS and CSAT for 2025: 8 Best Products

Albert Richer
Curated by :
Albert Richer
Updated Nov 22, 2025

This page highlights a narrow niche — see all In-App User Feedback & Surveys products here.

User Feedback Tools with NPS and CSAT
Albert Richer

Finding the Right User Feedback Tools: Insights from Customer Reviews and Expert Analysis When it comes to choosing the best user feedback tools that feature NPS and CSAT, the landscape can feel overwhelming. Market research indicates that many consumers prioritize tools that integrate seamlessly with existing systems—think platforms like SurveyMonkey and Qualtrics, which often receive high marks for their user-friendly interfaces and robust analytics capabilities. Finding the Right User Feedback Tools: Insights from Customer Reviews and Expert Analysis When it comes to choosing the best user feedback tools that feature NPS and CSAT, the landscape can feel overwhelming.

Similar Categories
1
Expert Score
9.8 / 10
555
107
REAL-TIME INSIGHTS
SEAMLESS INTEGRATIONS
1
SimpleSat Satisfaction Survey Tool
9.8

SimpleSat Satisfaction Survey Tool

SimpleSat Satisfaction Survey Tool
View Website
Pricing starts at $49/month, Free 14-day trial available, Custom enterprise pricing available
REAL-TIME INSIGHTS
SEAMLESS INTEGRATIONS

Why We Love It

What sets SimpleSat apart is its simplicity coupled with robust capabilities. Industry professionals love it because it allows them to gather valuable customer feedback effortlessly, helping them identify areas of improvement and boost customer satisfaction. The seamless integration with popular platforms makes it a go-to tool for professionals seeking to streamline their process and improve service delivery.

Pros

  • Easy one-click surveys
  • Integrates with popular platforms
  • Efficient feedback collection
  • Customizable surveys
  • Robust reporting capabilities

Cons

  • No free plan available
  • Could be overwhelming for beginners
  • Limited support hours

Pricing starts at $49/month, Free 14-day trial available, Custom enterprise pricing available

SimpleSat is a powerful CSAT and NPS tool designed for MSPs and service-oriented professionals. Besides delivering one-click surveys, it integrates seamlessly with popular platforms like ConnectWise, Autotask, and Zendesk, addressing the immediate need in the industry for easy-to-use, efficient feedback tools.

Pros

  • Easy one-click surveys
  • Integrates with popular platforms
  • Efficient feedback collection
  • Customizable surveys
  • Robust reporting capabilities

Cons

  • No free plan available
  • Could be overwhelming for beginners
  • Limited support hours
REAL-TIME INSIGHTS
SEAMLESS INTEGRATIONS

Why We Love It

What sets SimpleSat apart is its simplicity coupled with robust capabilities. Industry professionals love it because it allows them to gather valuable customer feedback effortlessly, helping them identify areas of improvement and boost customer satisfaction. The seamless integration with popular platforms makes it a go-to tool for professionals seeking to streamline their process and improve service delivery.

Pros

  • Easy one-click surveys
  • Integrates with popular platforms
  • Efficient feedback collection
  • Customizable surveys
  • Robust reporting capabilities

Cons

  • No free plan available
  • Could be overwhelming for beginners
  • Limited support hours

Why We Love It

What sets SimpleSat apart is its simplicity coupled with robust capabilities. Industry professionals love it because it allows them to gather valuable customer feedback effortlessly, helping them identify areas of improvement and boost customer satisfaction. The seamless integration with popular platforms makes it a go-to tool for professionals seeking to streamline their process and improve service delivery.

Pricing starts at $49/month, Free 14-day trial available, Custom enterprise pricing available

SimpleSat is a powerful CSAT and NPS tool designed for MSPs and service-oriented professionals. Besides delivering one-click surveys, it integrates seamlessly with popular platforms like ConnectWise, Autotask, and Zendesk, addressing the immediate need in the industry for easy-to-use, efficient feedback tools.

2
Expert Score
9.6 / 10
510
120
SCALABLE SOLUTIONS
2
ChurnZero Customer Feedback Management
9.6

ChurnZero Customer Feedback Management

ChurnZero Customer Feedback Management
View Website
Enterprise pricing available
SCALABLE SOLUTIONS

Why We Love It

We love ChurnZero's Customer Feedback Management solution because it's tailored for the SaaS industry. It provides a comprehensive approach to managing customer feedback, with features that allow for automation, customization, and deep insights. Its ability to integrate with existing systems makes it a seamless addition to any SaaS business. The solution's focus on reducing churn and improving customer satisfaction makes it a valuable asset for industry professionals.

Pros

  • Automated NPS, CES & CSATs
  • In-depth analytics
  • Robust integration capabilities
  • Customizable to fit business needs
  • Effective customer retention strategies

Cons

  • May require training to fully utilize
  • Pricing might be high for smaller businesses

Enterprise pricing available

ChurnZero's Customer Feedback Management solution is an industry-standard for automating NPS, CES & CSATs. It is specifically designed for SaaS businesses that need to effectively manage customer feedback and improve the customer experience. The solution provides insightful analytics and robust integration, making it a powerful tool for user feedback management.

Pros

  • Automated NPS, CES & CSATs
  • In-depth analytics
  • Robust integration capabilities
  • Customizable to fit business needs
  • Effective customer retention strategies

Cons

  • May require training to fully utilize
  • Pricing might be high for smaller businesses
SCALABLE SOLUTIONS

Why We Love It

We love ChurnZero's Customer Feedback Management solution because it's tailored for the SaaS industry. It provides a comprehensive approach to managing customer feedback, with features that allow for automation, customization, and deep insights. Its ability to integrate with existing systems makes it a seamless addition to any SaaS business. The solution's focus on reducing churn and improving customer satisfaction makes it a valuable asset for industry professionals.

Pros

  • Automated NPS, CES & CSATs
  • In-depth analytics
  • Robust integration capabilities
  • Customizable to fit business needs
  • Effective customer retention strategies

Cons

  • May require training to fully utilize
  • Pricing might be high for smaller businesses

Why We Love It

We love ChurnZero's Customer Feedback Management solution because it's tailored for the SaaS industry. It provides a comprehensive approach to managing customer feedback, with features that allow for automation, customization, and deep insights. Its ability to integrate with existing systems makes it a seamless addition to any SaaS business. The solution's focus on reducing churn and improving customer satisfaction makes it a valuable asset for industry professionals.

Enterprise pricing available

ChurnZero's Customer Feedback Management solution is an industry-standard for automating NPS, CES & CSATs. It is specifically designed for SaaS businesses that need to effectively manage customer feedback and improve the customer experience. The solution provides insightful analytics and robust integration, making it a powerful tool for user feedback management.

3
Expert Score
9.4 / 10
729
25
USER-FRIENDLY INTERFACE
COMPREHENSIVE ANALYTICS
3
Delighted Customer Feedback Tool
9.4

Delighted Customer Feedback Tool

Delighted Customer Feedback Tool
View Website
Free plan available, Paid plans start at $224/month
USER-FRIENDLY INTERFACE
COMPREHENSIVE ANALYTICS

Why We Love It

In an industry where customer sentiment can significantly influence product development and business growth, Delighted offers a robust, user-friendly solution. It automates the collection of important customer experience metrics, providing actionable insights in real-time. Industry professionals love that Delighted integrates easily with other tools they use, such as Slack, helping teams stay updated with customer feedback and respond swiftly to address any issues raised.

Pros

  • Automated feedback collection
  • Real-time customer insights
  • Supports multiple CX metrics
  • Easy integration with popular platforms
  • User-friendly interface

Cons

  • No customization on free plan
  • May be pricy for small businesses

Free plan available, Paid plans start at $224/month

Delighted provides a streamlined solution for soliciting and managing customer feedback using popular CX metrics like NPS, CSAT, and CES. This SaaS tool is ideal for the industry as it allows businesses to automate their feedback programs, providing real-time insights into customer satisfaction and enabling timely action on feedback data.

Pros

  • Automated feedback collection
  • Real-time customer insights
  • Supports multiple CX metrics
  • Easy integration with popular platforms
  • User-friendly interface

Cons

  • No customization on free plan
  • May be pricy for small businesses
USER-FRIENDLY INTERFACE
COMPREHENSIVE ANALYTICS

Why We Love It

In an industry where customer sentiment can significantly influence product development and business growth, Delighted offers a robust, user-friendly solution. It automates the collection of important customer experience metrics, providing actionable insights in real-time. Industry professionals love that Delighted integrates easily with other tools they use, such as Slack, helping teams stay updated with customer feedback and respond swiftly to address any issues raised.

Pros

  • Automated feedback collection
  • Real-time customer insights
  • Supports multiple CX metrics
  • Easy integration with popular platforms
  • User-friendly interface

Cons

  • No customization on free plan
  • May be pricy for small businesses

Why We Love It

In an industry where customer sentiment can significantly influence product development and business growth, Delighted offers a robust, user-friendly solution. It automates the collection of important customer experience metrics, providing actionable insights in real-time. Industry professionals love that Delighted integrates easily with other tools they use, such as Slack, helping teams stay updated with customer feedback and respond swiftly to address any issues raised.

Free plan available, Paid plans start at $224/month

Delighted provides a streamlined solution for soliciting and managing customer feedback using popular CX metrics like NPS, CSAT, and CES. This SaaS tool is ideal for the industry as it allows businesses to automate their feedback programs, providing real-time insights into customer satisfaction and enabling timely action on feedback data.

4
Expert Score
9.2 / 10
432
52
4
Beamer NPS Feedback Tool
9.2

Beamer NPS Feedback Tool

Beamer NPS Feedback Tool
View Website
Pricing model: 'Starts at $49/month, 'Professional plan at $99/month', 'Enterprise plan for custom pricing'

Why We Love It

Beamer NPS Tool is a game-changer in the SaaS, e-commerce, and digital product industries. It eliminates the traditional barriers to gathering customer feedback by integrating NPS surveys directly into your app, resulting in higher response rates. It helps businesses measure customer satisfaction accurately, identify promoters, and understand their customers' sentiment towards their latest releases. It's an invaluable tool for businesses that prioritize customer feedback and aim to continuously improve their products based on user insights.

Pros

  • High response rates due to in-app surveys
  • Real-time feedback collection
  • Easy integration with existing platforms
  • Insightful customer satisfaction metrics
  • Effortless promoter identification

Cons

  • No free plan available
  • Limited customization for lower-tier plans
  • Might be expensive for small businesses

Pricing model: 'Starts at $49/month, 'Professional plan at $99/month', 'Enterprise plan for custom pricing'

Beamer NPS Tool is a highly effective tool for SaaS, e-commerce, and digital product companies seeking to gauge user satisfaction and gather actionable feedback. This tool enables businesses to install NPS surveys in-app, resulting in higher response rates and more insightful data. It's particularly beneficial for those who wish to measure customer satisfaction for their product and latest releases, identify promoters, and gauge overall enthusiasm.

Pros

  • High response rates due to in-app surveys
  • Real-time feedback collection
  • Easy integration with existing platforms
  • Insightful customer satisfaction metrics
  • Effortless promoter identification

Cons

  • No free plan available
  • Limited customization for lower-tier plans
  • Might be expensive for small businesses

Why We Love It

Beamer NPS Tool is a game-changer in the SaaS, e-commerce, and digital product industries. It eliminates the traditional barriers to gathering customer feedback by integrating NPS surveys directly into your app, resulting in higher response rates. It helps businesses measure customer satisfaction accurately, identify promoters, and understand their customers' sentiment towards their latest releases. It's an invaluable tool for businesses that prioritize customer feedback and aim to continuously improve their products based on user insights.

Pros

  • High response rates due to in-app surveys
  • Real-time feedback collection
  • Easy integration with existing platforms
  • Insightful customer satisfaction metrics
  • Effortless promoter identification

Cons

  • No free plan available
  • Limited customization for lower-tier plans
  • Might be expensive for small businesses

Why We Love It

Beamer NPS Tool is a game-changer in the SaaS, e-commerce, and digital product industries. It eliminates the traditional barriers to gathering customer feedback by integrating NPS surveys directly into your app, resulting in higher response rates. It helps businesses measure customer satisfaction accurately, identify promoters, and understand their customers' sentiment towards their latest releases. It's an invaluable tool for businesses that prioritize customer feedback and aim to continuously improve their products based on user insights.

Pricing model: 'Starts at $49/month, 'Professional plan at $99/month', 'Enterprise plan for custom pricing'

Beamer NPS Tool is a highly effective tool for SaaS, e-commerce, and digital product companies seeking to gauge user satisfaction and gather actionable feedback. This tool enables businesses to install NPS surveys in-app, resulting in higher response rates and more insightful data. It's particularly beneficial for those who wish to measure customer satisfaction for their product and latest releases, identify promoters, and gauge overall enthusiasm.

5
Expert Score
9.1 / 10
352
52
5
Qualtrics CSAT vs NPS
9.1

Qualtrics CSAT vs NPS

Qualtrics CSAT vs NPS
View Website
Enterprise pricing available

Why We Love It

Qualtrics' CSAT vs NPS provides a wealth of actionable data for SaaS companies. It allows businesses to understand the customer's viewpoint on specific interactions (CSAT) and their overall relationship with the company (NPS). With this data, SaaS companies can make informed decisions to enhance their product, improve user experience, and foster customer loyalty, thus leading to a higher retention rate and increased revenue.

Pros

  • Customizable surveys
  • Real-time feedback
  • In-depth analytics
  • Integration capabilities
  • Easy to use

Cons

  • Can be expensive for small businesses
  • May require training to fully utilize

Enterprise pricing available

Qualtrics' solution expertly measures both CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score), providing a detailed understanding of customer satisfaction and loyalty. It is particularly beneficial to the SaaS industry as it allows companies to track and analyze user satisfaction and loyalty, enabling them to improve their product and maintain customer relationships.

Pros

  • Customizable surveys
  • Real-time feedback
  • In-depth analytics
  • Integration capabilities
  • Easy to use

Cons

  • Can be expensive for small businesses
  • May require training to fully utilize

Why We Love It

Qualtrics' CSAT vs NPS provides a wealth of actionable data for SaaS companies. It allows businesses to understand the customer's viewpoint on specific interactions (CSAT) and their overall relationship with the company (NPS). With this data, SaaS companies can make informed decisions to enhance their product, improve user experience, and foster customer loyalty, thus leading to a higher retention rate and increased revenue.

Pros

  • Customizable surveys
  • Real-time feedback
  • In-depth analytics
  • Integration capabilities
  • Easy to use

Cons

  • Can be expensive for small businesses
  • May require training to fully utilize

Why We Love It

Qualtrics' CSAT vs NPS provides a wealth of actionable data for SaaS companies. It allows businesses to understand the customer's viewpoint on specific interactions (CSAT) and their overall relationship with the company (NPS). With this data, SaaS companies can make informed decisions to enhance their product, improve user experience, and foster customer loyalty, thus leading to a higher retention rate and increased revenue.

Enterprise pricing available

Qualtrics' solution expertly measures both CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score), providing a detailed understanding of customer satisfaction and loyalty. It is particularly beneficial to the SaaS industry as it allows companies to track and analyze user satisfaction and loyalty, enabling them to improve their product and maintain customer relationships.

6
Expert Score
8.9 / 10
706
144
NO-CODE DEPLOYMENT
6
UserPilot In-App Surveys
8.9

UserPilot In-App Surveys

UserPilot In-App Surveys
View Website
Custom pricing available based on usage and requirements
NO-CODE DEPLOYMENT

Why We Love It

UserPilot's in-app survey solution directly addresses the needs of SaaS companies who wish to gather user feedback without the need for coding or complex integrations. Its ability to offer various types of surveys like NPS and CSAT makes it flexible for different evaluation needs. Plus, its in-app deployment ensures that feedback is collected in real-time and in context, leading to more accurate and actionable insights.

Pros

  • No coding required
  • Supports various survey types
  • Facilitates in-app deployment
  • Provides qualitative insights

Cons

  • Requires integration with your app
  • Customization may be limited

Custom pricing available based on usage and requirements

UserPilot provides a no-code solution for launching in-app surveys, aimed at gaining user feedback and qualitative insights. It covers various survey types such as NPS, CSAT, and CES, making it an attractive choice for product managers and development teams in the SaaS industry.

Pros

  • No coding required
  • Supports various survey types
  • Facilitates in-app deployment
  • Provides qualitative insights

Cons

  • Requires integration with your app
  • Customization may be limited
NO-CODE DEPLOYMENT

Why We Love It

UserPilot's in-app survey solution directly addresses the needs of SaaS companies who wish to gather user feedback without the need for coding or complex integrations. Its ability to offer various types of surveys like NPS and CSAT makes it flexible for different evaluation needs. Plus, its in-app deployment ensures that feedback is collected in real-time and in context, leading to more accurate and actionable insights.

Pros

  • No coding required
  • Supports various survey types
  • Facilitates in-app deployment
  • Provides qualitative insights

Cons

  • Requires integration with your app
  • Customization may be limited

Why We Love It

UserPilot's in-app survey solution directly addresses the needs of SaaS companies who wish to gather user feedback without the need for coding or complex integrations. Its ability to offer various types of surveys like NPS and CSAT makes it flexible for different evaluation needs. Plus, its in-app deployment ensures that feedback is collected in real-time and in context, leading to more accurate and actionable insights.

Custom pricing available based on usage and requirements

UserPilot provides a no-code solution for launching in-app surveys, aimed at gaining user feedback and qualitative insights. It covers various survey types such as NPS, CSAT, and CES, making it an attractive choice for product managers and development teams in the SaaS industry.

7
Expert Score
8.7 / 10
697
54
CUSTOMER RETENTION
IN-APP SURVEY CAPABILITY
7
NPS vs. CSAT: Which Customer Feedback Metric Offers ...
8.7

NPS vs. CSAT: Which Customer Feedback Metric Offers ...

NPS vs. CSAT: Which Customer Feedback Metric Offers ...
View Website
Contact for pricing
CUSTOMER RETENTION
IN-APP SURVEY CAPABILITY

Why We Love It

Comprehensive solution for User Feedback Tools with NPS and CSAT needs

Pros

  • Feature-rich
  • Cloud-based
  • Scalable

Cons

  • Learning curve
  • Pricing varies

Contact for pricing

A SaaS solution for User Feedback Tools with NPS and CSAT

Pros

  • Feature-rich
  • Cloud-based
  • Scalable

Cons

  • Learning curve
  • Pricing varies
CUSTOMER RETENTION
IN-APP SURVEY CAPABILITY

Why We Love It

Comprehensive solution for User Feedback Tools with NPS and CSAT needs

Pros

  • Feature-rich
  • Cloud-based
  • Scalable

Cons

  • Learning curve
  • Pricing varies

Why We Love It

Comprehensive solution for User Feedback Tools with NPS and CSAT needs

Contact for pricing

A SaaS solution for User Feedback Tools with NPS and CSAT

8
Expert Score
8.5 / 10
366
127
CUSTOMIZABLE SURVEYS
ACTIONABLE FEEDBACK
8
SurveySense User Feedback
8.5

SurveySense User Feedback

SurveySense User Feedback
View Website
Enterprise pricing available
CUSTOMIZABLE SURVEYS
ACTIONABLE FEEDBACK

Why We Love It

SurveySense stands out in the realm of user feedback SaaS solutions due to its focus on providing real-time, actionable insights into customer satisfaction. The ability to monitor and analyze various satisfaction metrics such as CSAT, CES, NPS, and eNPS in an integrated and visual manner is invaluable for industry professionals. This helps companies fine-tune their product offerings and improve their customer experience, thereby driving growth and success in a competitive marketplace.

Pros

  • Real-time user feedback
  • Integrated UFS charts and dashboards
  • Tracking of multiple satisfaction metrics
  • Easy-to-use interface
  • Comprehensive customer insights

Cons

  • Limited customization options
  • Pricing may be high for small businesses
  • Requires some learning curve

Enterprise pricing available

SurveySense is an efficient solution specifically tailored for professionals seeking to measure user satisfaction through integrated charts and dashboards. It provides real-time insights into CSAT, CES, NPS, and eNPS scores, making it a valuable tool for product management and development.

Pros

  • Real-time user feedback
  • Integrated UFS charts and dashboards
  • Tracking of multiple satisfaction metrics
  • Easy-to-use interface
  • Comprehensive customer insights

Cons

  • Limited customization options
  • Pricing may be high for small businesses
  • Requires some learning curve
CUSTOMIZABLE SURVEYS
ACTIONABLE FEEDBACK

Why We Love It

SurveySense stands out in the realm of user feedback SaaS solutions due to its focus on providing real-time, actionable insights into customer satisfaction. The ability to monitor and analyze various satisfaction metrics such as CSAT, CES, NPS, and eNPS in an integrated and visual manner is invaluable for industry professionals. This helps companies fine-tune their product offerings and improve their customer experience, thereby driving growth and success in a competitive marketplace.

Pros

  • Real-time user feedback
  • Integrated UFS charts and dashboards
  • Tracking of multiple satisfaction metrics
  • Easy-to-use interface
  • Comprehensive customer insights

Cons

  • Limited customization options
  • Pricing may be high for small businesses
  • Requires some learning curve

Why We Love It

SurveySense stands out in the realm of user feedback SaaS solutions due to its focus on providing real-time, actionable insights into customer satisfaction. The ability to monitor and analyze various satisfaction metrics such as CSAT, CES, NPS, and eNPS in an integrated and visual manner is invaluable for industry professionals. This helps companies fine-tune their product offerings and improve their customer experience, thereby driving growth and success in a competitive marketplace.

Enterprise pricing available

SurveySense is an efficient solution specifically tailored for professionals seeking to measure user satisfaction through integrated charts and dashboards. It provides real-time insights into CSAT, CES, NPS, and eNPS scores, making it a valuable tool for product management and development.

Product Comparison

Product Has Mobile App Has Free Plan Has Free Trial Integrates With Zapier Has Public API Live Chat Support SOC 2 or ISO Certified Popular Integrations Supports SSO Starting Price
1NPS vs. CSAT: Which Customer Feedback Metric Offers ...
 Web-only No Contact for trial Not specified Not specified Email/Ticket only Not specified Limited integrations Not specified Contact for pricing
2UserPilot In-App Surveys
 Web-only No Contact for trial Yes Yes No Not specified Intercom, HubSpot, Mixpanel Not specified Custom pricing
3Beamer NPS Feedback Tool
 Web-only No Yes - 14 days Yes Yes No Not specified Slack, Intercom, Google Analytics Not specified $49/month
4Delighted Customer Feedback Tool
 Web-only Yes Yes - 7 days Yes Yes No Not specified Slack, Google Workspace, Zendesk Yes $224/month
5Qualtrics CSAT vs NPS
 Web-only No Contact for trial Yes Yes Yes ISO 27001 Salesforce, Microsoft 365, Slack Yes Enterprise pricing
6SimpleSat Satisfaction Survey Tool
 Web-only No Yes - 14 days Yes Yes No Not specified ConnectWise, Autotask, Zendesk Not specified $49/month
7ChurnZero Customer Feedback Management
 Web-only No Contact for trial Yes Yes Yes SOC 2 Salesforce, HubSpot, Slack Yes Enterprise pricing
8SurveySense User Feedback
 Web-only No Contact for trial Not specified Not specified Email/Ticket only Not specified Limited integrations Not specified Enterprise pricing
1

NPS vs. CSAT: Which Customer Feedback Metric Offers ...

Has Mobile App
Web-only
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Not specified
Has Public API
Not specified
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Limited integrations
Supports SSO
Not specified
Starting Price
Contact for pricing
2

UserPilot In-App Surveys

Has Mobile App
Web-only
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
No
SOC 2 or ISO Certified
Not specified
Popular Integrations
Intercom, HubSpot, Mixpanel
Supports SSO
Not specified
Starting Price
Custom pricing
3

Beamer NPS Feedback Tool

Has Mobile App
Web-only
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
No
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Intercom, Google Analytics
Supports SSO
Not specified
Starting Price
$49/month
4

Delighted Customer Feedback Tool

Has Mobile App
Web-only
Has Free Plan
Yes
Has Free Trial
Yes - 7 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
No
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Google Workspace, Zendesk
Supports SSO
Yes
Starting Price
$224/month
5

Qualtrics CSAT vs NPS

Has Mobile App
Web-only
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
ISO 27001
Popular Integrations
Salesforce, Microsoft 365, Slack
Supports SSO
Yes
Starting Price
Enterprise pricing
6

SimpleSat Satisfaction Survey Tool

Has Mobile App
Web-only
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
No
SOC 2 or ISO Certified
Not specified
Popular Integrations
ConnectWise, Autotask, Zendesk
Supports SSO
Not specified
Starting Price
$49/month
7

ChurnZero Customer Feedback Management

Has Mobile App
Web-only
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Salesforce, HubSpot, Slack
Supports SSO
Yes
Starting Price
Enterprise pricing
8

SurveySense User Feedback

Has Mobile App
Web-only
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Not specified
Has Public API
Not specified
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Limited integrations
Supports SSO
Not specified
Starting Price
Enterprise pricing

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How We Rank Products

How We Evaluate Products

Our Evaluation Process

The selection and ranking of user feedback tools with NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score) capabilities is grounded in a comprehensive analysis of key factors, including product specifications, features, customer reviews, and ratings. Specific considerations crucial to this category include the ease of use, customization options, integration capabilities with existing systems, and the overall value offered relative to pricing. The research methodology focuses on comparing specifications, analyzing customer feedback across various platforms, and evaluating the price-to-value ratio to determine the effectiveness and reliability of each product. By synthesizing this data, a clear ranking emerges, highlighting the tools that best meet user needs in the feedback management space.

Verification

  • Products evaluated through comprehensive research and analysis of user feedback metrics.
  • Ranking methodology analyzes Net Promoter Score (NPS) and Customer Satisfaction (CSAT) data for informed decisions.
  • Selection criteria focus on user engagement, satisfaction trends, and expert insights in feedback tools.

As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.

Frequently Asked Questions About User Feedback Tools with NPS and CSAT

What makes a user feedback tools with nps and csat the "best"?

We evaluate products based on quality, performance, value for money, user reviews, durability, and ease of use. Our rankings are updated regularly to reflect the latest market offerings and user feedback.

How often do you update your user feedback tools with nps and csat recommendations?

Our team continuously monitors the market for new products and updates our recommendations quarterly. We also adjust rankings based on user feedback and new testing results.

Do you test all the products you recommend?

Yes, whenever possible, we physically test products in our labs. For products we can't test directly, we rely on verified user reviews, expert opinions, and detailed specifications to make informed recommendations.

What if I'm looking for a specific type of user feedback tools with nps and csat?

Our top 10 list covers the most popular and highly-rated options. If you have specific requirements, check our detailed product descriptions and pros/cons to find the best match for your needs.

×

Score Breakdown

0.0 / 10
Excellent

What This Award Means