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In-App User Feedback & Surveys

Best In-App User Feedback & Surveys in 2025: 10 Data-Driven Reviews

Albert Richer
Curated by :
Albert Richer
Updated Nov 19, 2025

This niche is part of a bigger set — browse all Project Management & Productivity Tools tools here.

In-App User Feedback & Surveys
Albert Richer

In app user feedback and survey tools help organizations capture real time insights directly from users through embedded prompts, micro surveys, and contextual feedback widgets. Instead of relying on delayed feedback channels such as email or external surveys, these platforms collect input during actual product usage, enabling more accurate understanding of user sentiment, friction points, and feature needs. Strong solutions support targeting rules, customizable question types, event triggered surveys, analytics dashboards, and user segmentation that help teams collect actionable insights. This category highlights tools essential for product teams, UX researchers, customer success groups, and growth teams aiming to optimize product experience. In app user feedback and survey tools help organizations capture real time insights directly from users through embedded prompts, micro surveys, and contextual feedback widgets.

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Expert Score Breakdown

0.0 / 10
Excellent
1
Expert Score
9.9 / 10
410
155
ADVANCED REPORTING
BEHAVIORAL ANALYTICS
Selected From In App Feedback Widgets for Web Apps
1
Aha! In-app Feedback Widget
9.9

Aha! In-app Feedback Widget

Aha! In-app Feedback Widget
Enterprise pricing available
View Website
ADVANCED REPORTING
BEHAVIORAL ANALYTICS

Why We Love It

Aha!'s In-app feedback widget is a game-changer for industry professionals who prioritize user-centric design and development. The ability to gather real-time user feedback within web applications enables them to make strategic, data-driven decisions that enhance user experience. Plus, its seamless integration with Aha! Ideas makes it easy to manage, evaluate, and act on the feedback gathered.

Pros

  • Real-time user feedback
  • Easy installation
  • Integration with Aha! Ideas
  • Enhanced user experience
  • Supports user-engagement strategies

Cons

  • Requires technical skills for installation
  • Pricing information not readily available
  • Primarily designed for Aha! users

Enterprise pricing available

Aha!’s In-app feedback widget is an indispensable tool specifically designed for web app developers, product managers, and UX designers who are keen on gathering real-time user feedback within their applications. This tool addresses the industry's need for an easy, efficient way of understanding user experiences, behaviors, and expectations, thereby informing product improvements and enhancements.

Pros

  • Real-time user feedback
  • Easy installation
  • Integration with Aha! Ideas
  • Enhanced user experience
  • Supports user-engagement strategies

Cons

  • Requires technical skills for installation
  • Pricing information not readily available
  • Primarily designed for Aha! users
ADVANCED REPORTING
BEHAVIORAL ANALYTICS

Why We Love It

Aha!'s In-app feedback widget is a game-changer for industry professionals who prioritize user-centric design and development. The ability to gather real-time user feedback within web applications enables them to make strategic, data-driven decisions that enhance user experience. Plus, its seamless integration with Aha! Ideas makes it easy to manage, evaluate, and act on the feedback gathered.

Pros

  • Real-time user feedback
  • Easy installation
  • Integration with Aha! Ideas
  • Enhanced user experience
  • Supports user-engagement strategies

Cons

  • Requires technical skills for installation
  • Pricing information not readily available
  • Primarily designed for Aha! users

Why We Love It

Aha!'s In-app feedback widget is a game-changer for industry professionals who prioritize user-centric design and development. The ability to gather real-time user feedback within web applications enables them to make strategic, data-driven decisions that enhance user experience. Plus, its seamless integration with Aha! Ideas makes it easy to manage, evaluate, and act on the feedback gathered.

Enterprise pricing available

Aha!’s In-app feedback widget is an indispensable tool specifically designed for web app developers, product managers, and UX designers who are keen on gathering real-time user feedback within their applications. This tool addresses the industry's need for an easy, efficient way of understanding user experiences, behaviors, and expectations, thereby informing product improvements and enhancements.

2
Expert Score
9.7 / 10
610
38
SCALABLE SOLUTIONS
Selected From User Survey Tools with Targeting and Segmentation
2
OpinionX PMF Surveys
9.7

OpinionX PMF Surveys

OpinionX PMF Surveys
Free plan available
View Website
SCALABLE SOLUTIONS

Why We Love It

OpinionX PMF Surveys is truly a gem for industry professionals who are seeking to understand their market deeply. Its ability to rank and segment customer preferences, coupled with its focus on product/market fit, makes it a highly valuable tool. The fact that it's free makes it even more appealing for startups and small businesses who are budget-conscious but still want a reliable, comprehensive market research tool.

Pros

  • Segmentation capabilities
  • Preference ranking feature
  • Tailored for product/market fit surveys
  • User-friendly interface

Cons

  • Limited customization options
  • No premium features
  • Relatively new in the market

Free plan available

OpinionX is a potent tool specifically designed to help industry professionals understand their target market better. It addresses the crucial need to identify who your biggest fans are and why, letting you make more informed decisions when developing or enhancing products.

Pros

  • Segmentation capabilities
  • Preference ranking feature
  • Tailored for product/market fit surveys
  • User-friendly interface

Cons

  • Limited customization options
  • No premium features
  • Relatively new in the market
SCALABLE SOLUTIONS

Why We Love It

OpinionX PMF Surveys is truly a gem for industry professionals who are seeking to understand their market deeply. Its ability to rank and segment customer preferences, coupled with its focus on product/market fit, makes it a highly valuable tool. The fact that it's free makes it even more appealing for startups and small businesses who are budget-conscious but still want a reliable, comprehensive market research tool.

Pros

  • Segmentation capabilities
  • Preference ranking feature
  • Tailored for product/market fit surveys
  • User-friendly interface

Cons

  • Limited customization options
  • No premium features
  • Relatively new in the market

Why We Love It

OpinionX PMF Surveys is truly a gem for industry professionals who are seeking to understand their market deeply. Its ability to rank and segment customer preferences, coupled with its focus on product/market fit, makes it a highly valuable tool. The fact that it's free makes it even more appealing for startups and small businesses who are budget-conscious but still want a reliable, comprehensive market research tool.

Free plan available

OpinionX is a potent tool specifically designed to help industry professionals understand their target market better. It addresses the crucial need to identify who your biggest fans are and why, letting you make more informed decisions when developing or enhancing products.

3
Expert Score
9.6 / 10
352
132
RESPONSIVE SUPPORT
FREE TRIAL AVAILABLE
Selected From In App Survey Tools for SaaS Products
3
Refiner In-App Survey Software
9.6

Refiner In-App Survey Software

Refiner In-App Survey Software
Free trial available, Pricing starts at $49/month, Custom enterprise pricing available
View Website
RESPONSIVE SUPPORT
FREE TRIAL AVAILABLE

Why We Love It

Refiner is a game-changer for SaaS and mobile app companies. It provides an easy and efficient way to get valuable insights directly from users. What makes it special is its ability to seamlessly integrate into the app environment, ensuring a non-disruptive user experience. Its real-time analytics and customizable surveys make it a powerful tool for product development and customer experience teams.

Pros

  • User-friendly interface
  • Real-time analytics
  • Customizable surveys
  • Integrated feedback collection
  • Multi-platform compatibility

Cons

  • Limited language options
  • No offline mode
  • Advanced features require higher plans

Free trial available, Pricing starts at $49/month, Custom enterprise pricing available

Refiner is a dedicated in-app survey tool designed to meet the needs of SaaS and mobile app companies. It allows product and Customer Experience (CX) teams to gather contextual user feedback efficiently, aiding in product improvement and user experience enhancement.

Pros

  • User-friendly interface
  • Real-time analytics
  • Customizable surveys
  • Integrated feedback collection
  • Multi-platform compatibility

Cons

  • Limited language options
  • No offline mode
  • Advanced features require higher plans
RESPONSIVE SUPPORT
FREE TRIAL AVAILABLE

Why We Love It

Refiner is a game-changer for SaaS and mobile app companies. It provides an easy and efficient way to get valuable insights directly from users. What makes it special is its ability to seamlessly integrate into the app environment, ensuring a non-disruptive user experience. Its real-time analytics and customizable surveys make it a powerful tool for product development and customer experience teams.

Pros

  • User-friendly interface
  • Real-time analytics
  • Customizable surveys
  • Integrated feedback collection
  • Multi-platform compatibility

Cons

  • Limited language options
  • No offline mode
  • Advanced features require higher plans

Why We Love It

Refiner is a game-changer for SaaS and mobile app companies. It provides an easy and efficient way to get valuable insights directly from users. What makes it special is its ability to seamlessly integrate into the app environment, ensuring a non-disruptive user experience. Its real-time analytics and customizable surveys make it a powerful tool for product development and customer experience teams.

Free trial available, Pricing starts at $49/month, Custom enterprise pricing available

Refiner is a dedicated in-app survey tool designed to meet the needs of SaaS and mobile app companies. It allows product and Customer Experience (CX) teams to gather contextual user feedback efficiently, aiding in product improvement and user experience enhancement.

4
Expert Score
9.4 / 10
555
107
REAL-TIME INSIGHTS
SEAMLESS INTEGRATIONS
Selected From User Feedback Tools with NPS and CSAT
4
SimpleSat Satisfaction Survey Tool
9.4

SimpleSat Satisfaction Survey Tool

SimpleSat Satisfaction Survey Tool
Pricing starts at $49/month, Free 14-day trial available, Custom enterprise pricing available
View Website
REAL-TIME INSIGHTS
SEAMLESS INTEGRATIONS

Why We Love It

What sets SimpleSat apart is its simplicity coupled with robust capabilities. Industry professionals love it because it allows them to gather valuable customer feedback effortlessly, helping them identify areas of improvement and boost customer satisfaction. The seamless integration with popular platforms makes it a go-to tool for professionals seeking to streamline their process and improve service delivery.

Pros

  • Easy one-click surveys
  • Integrates with popular platforms
  • Efficient feedback collection
  • Customizable surveys
  • Robust reporting capabilities

Cons

  • No free plan available
  • Could be overwhelming for beginners
  • Limited support hours

Pricing starts at $49/month, Free 14-day trial available, Custom enterprise pricing available

SimpleSat is a powerful CSAT and NPS tool designed for MSPs and service-oriented professionals. Besides delivering one-click surveys, it integrates seamlessly with popular platforms like ConnectWise, Autotask, and Zendesk, addressing the immediate need in the industry for easy-to-use, efficient feedback tools.

Pros

  • Easy one-click surveys
  • Integrates with popular platforms
  • Efficient feedback collection
  • Customizable surveys
  • Robust reporting capabilities

Cons

  • No free plan available
  • Could be overwhelming for beginners
  • Limited support hours
REAL-TIME INSIGHTS
SEAMLESS INTEGRATIONS

Why We Love It

What sets SimpleSat apart is its simplicity coupled with robust capabilities. Industry professionals love it because it allows them to gather valuable customer feedback effortlessly, helping them identify areas of improvement and boost customer satisfaction. The seamless integration with popular platforms makes it a go-to tool for professionals seeking to streamline their process and improve service delivery.

Pros

  • Easy one-click surveys
  • Integrates with popular platforms
  • Efficient feedback collection
  • Customizable surveys
  • Robust reporting capabilities

Cons

  • No free plan available
  • Could be overwhelming for beginners
  • Limited support hours

Why We Love It

What sets SimpleSat apart is its simplicity coupled with robust capabilities. Industry professionals love it because it allows them to gather valuable customer feedback effortlessly, helping them identify areas of improvement and boost customer satisfaction. The seamless integration with popular platforms makes it a go-to tool for professionals seeking to streamline their process and improve service delivery.

Pricing starts at $49/month, Free 14-day trial available, Custom enterprise pricing available

SimpleSat is a powerful CSAT and NPS tool designed for MSPs and service-oriented professionals. Besides delivering one-click surveys, it integrates seamlessly with popular platforms like ConnectWise, Autotask, and Zendesk, addressing the immediate need in the industry for easy-to-use, efficient feedback tools.

5
Expert Score
9.3 / 10
532
158
CUSTOMIZABLE SURVEYS
COMPREHENSIVE ANALYTICS
Selected From In App Feedback Tools for Mobile Apps
5
UserVoice In-App Feedback
9.3

UserVoice In-App Feedback

UserVoice In-App Feedback
Enterprise pricing available
View Website
CUSTOMIZABLE SURVEYS
COMPREHENSIVE ANALYTICS

Why We Love It

UserVoice stands out in the industry due to its comprehensive suite of in-app feedback tools specifically designed for mobile apps. It allows developers and product managers to capture real-time user feedback in a user-friendly manner. This helps in making informed decisions, enhancing user experience, and ultimately driving app success. The customizable surveys and shake-to-send feature, in particular, are loved for their convenience and effectiveness.

Pros

  • Comprehensive feedback tools
  • Easy integration
  • User-friendly interface
  • Real-time analytics
  • Customizable surveys

Cons

  • May require technical knowledge for setup
  • No disclosed pricing model
  • Limited free trial

Enterprise pricing available

UserVoice is a dedicated SaaS solution for capturing in-app user feedback. It offers a range of tools including open-ended widgets, user satisfaction surveys, NPS surveys, shake-to-send, rate-my-app, and app analytics. Designed for mobile app developers and product managers, it streamlines the feedback collection process and helps in refining the app based on user insights.

Pros

  • Comprehensive feedback tools
  • Easy integration
  • User-friendly interface
  • Real-time analytics
  • Customizable surveys

Cons

  • May require technical knowledge for setup
  • No disclosed pricing model
  • Limited free trial
CUSTOMIZABLE SURVEYS
COMPREHENSIVE ANALYTICS

Why We Love It

UserVoice stands out in the industry due to its comprehensive suite of in-app feedback tools specifically designed for mobile apps. It allows developers and product managers to capture real-time user feedback in a user-friendly manner. This helps in making informed decisions, enhancing user experience, and ultimately driving app success. The customizable surveys and shake-to-send feature, in particular, are loved for their convenience and effectiveness.

Pros

  • Comprehensive feedback tools
  • Easy integration
  • User-friendly interface
  • Real-time analytics
  • Customizable surveys

Cons

  • May require technical knowledge for setup
  • No disclosed pricing model
  • Limited free trial

Why We Love It

UserVoice stands out in the industry due to its comprehensive suite of in-app feedback tools specifically designed for mobile apps. It allows developers and product managers to capture real-time user feedback in a user-friendly manner. This helps in making informed decisions, enhancing user experience, and ultimately driving app success. The customizable surveys and shake-to-send feature, in particular, are loved for their convenience and effectiveness.

Enterprise pricing available

UserVoice is a dedicated SaaS solution for capturing in-app user feedback. It offers a range of tools including open-ended widgets, user satisfaction surveys, NPS surveys, shake-to-send, rate-my-app, and app analytics. Designed for mobile app developers and product managers, it streamlines the feedback collection process and helps in refining the app based on user insights.

6
Expert Score
9.1 / 10
609
46
USER REVIEW BOOSTER
MORALE ENHANCER
USER REVIEW BOOSTER
REAL-TIME GURU
VALUE FOR MONEY
Selected From Real Time Feedback Tools for Feature Launches
6
Real Time Feedback Platform
9.1

Real Time Feedback Platform

Real Time Feedback Platform
Enterprise pricing available
View Website
USER REVIEW BOOSTER
MORALE ENHANCER
USER REVIEW BOOSTER
REAL-TIME GURU
VALUE FOR MONEY

Why We Love It

We love the Real Time Feedback Platform because of its targeted application for product managers and developers. It uniquely addresses the need for immediate feedback on new features or products, a crucial aspect in this fast-paced industry. Its ability to swiftly turn positive user experiences into 5-star reviews is a game changer, directly influencing product success and company reputation.

Pros

  • Instant feedback collection
  • Quick issue resolution
  • Customer review enhancement
  • User-friendly interface
  • Useful for product launches

Cons

  • Requires internet connection
  • May be expensive for small businesses
  • Limited integration options

Enterprise pricing available

This unique platform is designed to help product managers and developers collect instant feedback on feature launches. It fills a critical need in the industry for real-time responses, enabling swift issue resolution and facilitating the conversion of satisfied users into high-rated reviews.

Pros

  • Instant feedback collection
  • Quick issue resolution
  • Customer review enhancement
  • User-friendly interface
  • Useful for product launches

Cons

  • Requires internet connection
  • May be expensive for small businesses
  • Limited integration options
USER REVIEW BOOSTER
MORALE ENHANCER
USER REVIEW BOOSTER
REAL-TIME GURU
VALUE FOR MONEY

Why We Love It

We love the Real Time Feedback Platform because of its targeted application for product managers and developers. It uniquely addresses the need for immediate feedback on new features or products, a crucial aspect in this fast-paced industry. Its ability to swiftly turn positive user experiences into 5-star reviews is a game changer, directly influencing product success and company reputation.

Pros

  • Instant feedback collection
  • Quick issue resolution
  • Customer review enhancement
  • User-friendly interface
  • Useful for product launches

Cons

  • Requires internet connection
  • May be expensive for small businesses
  • Limited integration options

Why We Love It

We love the Real Time Feedback Platform because of its targeted application for product managers and developers. It uniquely addresses the need for immediate feedback on new features or products, a crucial aspect in this fast-paced industry. Its ability to swiftly turn positive user experiences into 5-star reviews is a game changer, directly influencing product success and company reputation.

Enterprise pricing available

This unique platform is designed to help product managers and developers collect instant feedback on feature launches. It fills a critical need in the industry for real-time responses, enabling swift issue resolution and facilitating the conversion of satisfied users into high-rated reviews.

7
Expert Score
9.0 / 10
642
37
RAPID INSIGHTS
DEEP SEGMENTATION
Selected From User Survey Tools with Targeting and Segmentation
7
Qualtrics Market Segmentation
9.0

Qualtrics Market Segmentation

Qualtrics Market Segmentation
Enterprise pricing available
View Website
RAPID INSIGHTS
DEEP SEGMENTATION

Why We Love It

What sets Qualtrics apart is its ability to dissect complex customer segments and provide actionable insights. This software doesn't just gather data, it empowers industry professionals to understand their customers on a granular level, optimizing marketing efforts and ultimately maximizing ROI. Its flexibility and depth of analysis make it an invaluable tool in the SaaS industry.

Pros

  • Deep customer insights
  • Customizable feedback collection
  • Real-time data analysis
  • Extensive reporting capabilities
  • Easy integration with existing systems

Cons

  • Could be complex for beginners
  • Higher price point
  • May require dedicated team for data interpretation

Enterprise pricing available

Qualtrics is a robust market segmentation software designed to provide maximum ROI by analyzing customer behavior in intricate detail. It gives industry professionals the ability to identify what works for each customer segment, providing valuable data for strategic decision making.

Pros

  • Deep customer insights
  • Customizable feedback collection
  • Real-time data analysis
  • Extensive reporting capabilities
  • Easy integration with existing systems

Cons

  • Could be complex for beginners
  • Higher price point
  • May require dedicated team for data interpretation
RAPID INSIGHTS
DEEP SEGMENTATION

Why We Love It

What sets Qualtrics apart is its ability to dissect complex customer segments and provide actionable insights. This software doesn't just gather data, it empowers industry professionals to understand their customers on a granular level, optimizing marketing efforts and ultimately maximizing ROI. Its flexibility and depth of analysis make it an invaluable tool in the SaaS industry.

Pros

  • Deep customer insights
  • Customizable feedback collection
  • Real-time data analysis
  • Extensive reporting capabilities
  • Easy integration with existing systems

Cons

  • Could be complex for beginners
  • Higher price point
  • May require dedicated team for data interpretation

Why We Love It

What sets Qualtrics apart is its ability to dissect complex customer segments and provide actionable insights. This software doesn't just gather data, it empowers industry professionals to understand their customers on a granular level, optimizing marketing efforts and ultimately maximizing ROI. Its flexibility and depth of analysis make it an invaluable tool in the SaaS industry.

Enterprise pricing available

Qualtrics is a robust market segmentation software designed to provide maximum ROI by analyzing customer behavior in intricate detail. It gives industry professionals the ability to identify what works for each customer segment, providing valuable data for strategic decision making.

8
Expert Score
8.8 / 10
717
119
ENTERPRISE READY
ENHANCED USER SATISFACTION
Selected From In App Survey Tools for SaaS Products
8
Gainsight In-App Surveys
8.8

Gainsight In-App Surveys

Gainsight In-App Surveys
Custom enterprise pricing available
View Website
ENTERPRISE READY
ENHANCED USER SATISFACTION

Why We Love It

Gainsight's In-App Surveys are a standout in the SaaS industry due to their ability to collect in-context, granular feedback directly within the application. This enables product teams to accurately measure user satisfaction and identify areas for improvement. The solution is particularly beneficial for complex SaaS products where user feedback can make or break the success of the product. Its ability to directly influence product development decisions is why industry professionals love this tool.

Pros

  • In-context feedback collection
  • Granular data
  • Enhanced user satisfaction tracking
  • Optimized product development

Cons

  • Requires technical integration
  • May not suit all SaaS segments
  • Pricing transparency could be improved

Custom enterprise pricing available

Gainsight's In-App Surveys offer SaaS companies an effective way to collect user feedback and measure customer satisfaction directly within the application. The tool allows product teams to identify potential enhancements at granular levels, ensuring an improved user experience and optimized product development process.

Pros

  • In-context feedback collection
  • Granular data
  • Enhanced user satisfaction tracking
  • Optimized product development

Cons

  • Requires technical integration
  • May not suit all SaaS segments
  • Pricing transparency could be improved
ENTERPRISE READY
ENHANCED USER SATISFACTION

Why We Love It

Gainsight's In-App Surveys are a standout in the SaaS industry due to their ability to collect in-context, granular feedback directly within the application. This enables product teams to accurately measure user satisfaction and identify areas for improvement. The solution is particularly beneficial for complex SaaS products where user feedback can make or break the success of the product. Its ability to directly influence product development decisions is why industry professionals love this tool.

Pros

  • In-context feedback collection
  • Granular data
  • Enhanced user satisfaction tracking
  • Optimized product development

Cons

  • Requires technical integration
  • May not suit all SaaS segments
  • Pricing transparency could be improved

Why We Love It

Gainsight's In-App Surveys are a standout in the SaaS industry due to their ability to collect in-context, granular feedback directly within the application. This enables product teams to accurately measure user satisfaction and identify areas for improvement. The solution is particularly beneficial for complex SaaS products where user feedback can make or break the success of the product. Its ability to directly influence product development decisions is why industry professionals love this tool.

Custom enterprise pricing available

Gainsight's In-App Surveys offer SaaS companies an effective way to collect user feedback and measure customer satisfaction directly within the application. The tool allows product teams to identify potential enhancements at granular levels, ensuring an improved user experience and optimized product development process.

9
Expert Score
8.7 / 10
510
120
SCALABLE SOLUTIONS
Selected From User Feedback Tools with NPS and CSAT
9
ChurnZero Customer Feedback Management
8.7

ChurnZero Customer Feedback Management

ChurnZero Customer Feedback Management
Enterprise pricing available
View Website
SCALABLE SOLUTIONS

Why We Love It

We love ChurnZero's Customer Feedback Management solution because it's tailored for the SaaS industry. It provides a comprehensive approach to managing customer feedback, with features that allow for automation, customization, and deep insights. Its ability to integrate with existing systems makes it a seamless addition to any SaaS business. The solution's focus on reducing churn and improving customer satisfaction makes it a valuable asset for industry professionals.

Pros

  • Automated NPS, CES & CSATs
  • In-depth analytics
  • Robust integration capabilities
  • Customizable to fit business needs
  • Effective customer retention strategies

Cons

  • May require training to fully utilize
  • Pricing might be high for smaller businesses

Enterprise pricing available

ChurnZero's Customer Feedback Management solution is an industry-standard for automating NPS, CES & CSATs. It is specifically designed for SaaS businesses that need to effectively manage customer feedback and improve the customer experience. The solution provides insightful analytics and robust integration, making it a powerful tool for user feedback management.

Pros

  • Automated NPS, CES & CSATs
  • In-depth analytics
  • Robust integration capabilities
  • Customizable to fit business needs
  • Effective customer retention strategies

Cons

  • May require training to fully utilize
  • Pricing might be high for smaller businesses
SCALABLE SOLUTIONS

Why We Love It

We love ChurnZero's Customer Feedback Management solution because it's tailored for the SaaS industry. It provides a comprehensive approach to managing customer feedback, with features that allow for automation, customization, and deep insights. Its ability to integrate with existing systems makes it a seamless addition to any SaaS business. The solution's focus on reducing churn and improving customer satisfaction makes it a valuable asset for industry professionals.

Pros

  • Automated NPS, CES & CSATs
  • In-depth analytics
  • Robust integration capabilities
  • Customizable to fit business needs
  • Effective customer retention strategies

Cons

  • May require training to fully utilize
  • Pricing might be high for smaller businesses

Why We Love It

We love ChurnZero's Customer Feedback Management solution because it's tailored for the SaaS industry. It provides a comprehensive approach to managing customer feedback, with features that allow for automation, customization, and deep insights. Its ability to integrate with existing systems makes it a seamless addition to any SaaS business. The solution's focus on reducing churn and improving customer satisfaction makes it a valuable asset for industry professionals.

Enterprise pricing available

ChurnZero's Customer Feedback Management solution is an industry-standard for automating NPS, CES & CSATs. It is specifically designed for SaaS businesses that need to effectively manage customer feedback and improve the customer experience. The solution provides insightful analytics and robust integration, making it a powerful tool for user feedback management.

10
Expert Score
10.0 / 10
595
161
AI-DRIVEN INSIGHTS
REAL-TIME ANALYSIS
Selected From Sentiment Feedback Widgets for Product Teams
10
Userback: AI-Powered Feedback Tool
10.0

Userback: AI-Powered Feedback Tool

Userback: AI-Powered Feedback Tool
Pricing starts at $19/month, with free trial available
View Website
AI-DRIVEN INSIGHTS
REAL-TIME ANALYSIS

Why We Love It

Userback's AI-Powered Feedback Widget is a game-changer for product teams. It automates the tedious task of sorting and categorizing feedback, and even detects sentiment, which can be critical in understanding user needs and preferences. Its customizable widget options also mean that it can seamlessly integrate into any product design, making it a versatile and powerful tool for product development.

Pros

  • Automated feedback categorization
  • Sentiment detection
  • Time-saving
  • Efficient bug reporting
  • Customizable widget options

Cons

  • Pricing can be expensive for startups
  • Dependent on user engagement for success

Pricing starts at $19/month, with free trial available

Userback is an AI-driven feedback widget specifically designed to help product teams streamline customer feedback and bug reporting. It uses advanced algorithms to automatically categorize submissions into bugs, ideas, or feedback, and it even detects sentiment, saving teams valuable time and resources. It's perfect for product teams looking for ways to build better products through efficient feedback management.

Pros

  • Automated feedback categorization
  • Sentiment detection
  • Time-saving
  • Efficient bug reporting
  • Customizable widget options

Cons

  • Pricing can be expensive for startups
  • Dependent on user engagement for success
AI-DRIVEN INSIGHTS
REAL-TIME ANALYSIS

Why We Love It

Userback's AI-Powered Feedback Widget is a game-changer for product teams. It automates the tedious task of sorting and categorizing feedback, and even detects sentiment, which can be critical in understanding user needs and preferences. Its customizable widget options also mean that it can seamlessly integrate into any product design, making it a versatile and powerful tool for product development.

Pros

  • Automated feedback categorization
  • Sentiment detection
  • Time-saving
  • Efficient bug reporting
  • Customizable widget options

Cons

  • Pricing can be expensive for startups
  • Dependent on user engagement for success

Why We Love It

Userback's AI-Powered Feedback Widget is a game-changer for product teams. It automates the tedious task of sorting and categorizing feedback, and even detects sentiment, which can be critical in understanding user needs and preferences. Its customizable widget options also mean that it can seamlessly integrate into any product design, making it a versatile and powerful tool for product development.

Pricing starts at $19/month, with free trial available

Userback is an AI-driven feedback widget specifically designed to help product teams streamline customer feedback and bug reporting. It uses advanced algorithms to automatically categorize submissions into bugs, ideas, or feedback, and it even detects sentiment, saving teams valuable time and resources. It's perfect for product teams looking for ways to build better products through efficient feedback management.

Product Comparison

Product Integrates With Zapier Supports SSO Has Public API Has Free Plan Popular Integrations Live Chat Support SOC 2 or ISO Certified Has Free Trial Starting Price Has Mobile App
1Qualtrics Market Segmentation
 Yes Yes Yes No Salesforce, Slack, Microsoft 365 Yes Both Contact for trial Contact for pricing Yes
2SurveyMonkey Market Segmentation
 Yes Yes Yes Yes Slack, Salesforce, Google Workspace Email/Ticket only SOC 2 Yes - 14 days $25/month Yes
3Mailchimp Audience Segmentation Tools
 Yes Enterprise plans only Yes Yes Shopify, WooCommerce, Salesforce Email/Ticket only Not specified Not specified $9.99/month Yes
4Mentimeter Interactive Survey Maker
 Not specified Enterprise plans only Not specified Yes Microsoft Teams, Google Slides, Slack Email/Ticket only Not specified Yes - 7 days $9.99/month Yes
5OpinionX PMF Surveys
 Not specified Not specified Not specified Yes Not specified Not specified Not specified Not specified Free Web-only
6NPS vs. CSAT: Which Customer Feedback Metric Offers ...
 Not specified Not specified Not specified No Limited integrations Email/Ticket only Not specified Contact for trial Contact for pricing Web-only
7GroupSolver Customer Segmentation
 Not specified Not specified Not specified No Not specified Not specified Not specified Contact for trial Custom pricing Web-only
8Sleekplan Feedback Widget
 Yes No Yes Yes Slack, Trello, GitHub Yes Not specified Yes - 14 days $29/month No
91Flow In-App Surveys
 Yes Not specified Yes No Slack, Segment, Mixpanel Email/Ticket only Not specified Contact for trial Custom pricing Web-only
10UserPilot In-App Surveys
 Yes Not specified Yes No Intercom, HubSpot, Mixpanel No Not specified Contact for trial Custom pricing Web-only
1

Qualtrics Market Segmentation

Integrates With Zapier
Yes
Supports SSO
Yes
Has Public API
Yes
Has Free Plan
No
Popular Integrations
Salesforce, Slack, Microsoft 365
Live Chat Support
Yes
SOC 2 or ISO Certified
Both
Has Free Trial
Contact for trial
Starting Price
Contact for pricing
Has Mobile App
Yes
2

SurveyMonkey Market Segmentation

Integrates With Zapier
Yes
Supports SSO
Yes
Has Public API
Yes
Has Free Plan
Yes
Popular Integrations
Slack, Salesforce, Google Workspace
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
SOC 2
Has Free Trial
Yes - 14 days
Starting Price
$25/month
Has Mobile App
Yes
3

Mailchimp Audience Segmentation Tools

Integrates With Zapier
Yes
Supports SSO
Enterprise plans only
Has Public API
Yes
Has Free Plan
Yes
Popular Integrations
Shopify, WooCommerce, Salesforce
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Has Free Trial
Not specified
Starting Price
$9.99/month
Has Mobile App
Yes
4

Mentimeter Interactive Survey Maker

Integrates With Zapier
Not specified
Supports SSO
Enterprise plans only
Has Public API
Not specified
Has Free Plan
Yes
Popular Integrations
Microsoft Teams, Google Slides, Slack
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Has Free Trial
Yes - 7 days
Starting Price
$9.99/month
Has Mobile App
Yes
5

OpinionX PMF Surveys

Integrates With Zapier
Not specified
Supports SSO
Not specified
Has Public API
Not specified
Has Free Plan
Yes
Popular Integrations
Not specified
Live Chat Support
Not specified
SOC 2 or ISO Certified
Not specified
Has Free Trial
Not specified
Starting Price
Free
Has Mobile App
Web-only
6

NPS vs. CSAT: Which Customer Feedback Metric Offers ...

Integrates With Zapier
Not specified
Supports SSO
Not specified
Has Public API
Not specified
Has Free Plan
No
Popular Integrations
Limited integrations
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Has Free Trial
Contact for trial
Starting Price
Contact for pricing
Has Mobile App
Web-only
7

GroupSolver Customer Segmentation

Integrates With Zapier
Not specified
Supports SSO
Not specified
Has Public API
Not specified
Has Free Plan
No
Popular Integrations
Not specified
Live Chat Support
Not specified
SOC 2 or ISO Certified
Not specified
Has Free Trial
Contact for trial
Starting Price
Custom pricing
Has Mobile App
Web-only
8

Sleekplan Feedback Widget

Integrates With Zapier
Yes
Supports SSO
No
Has Public API
Yes
Has Free Plan
Yes
Popular Integrations
Slack, Trello, GitHub
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Has Free Trial
Yes - 14 days
Starting Price
$29/month
Has Mobile App
No
9

1Flow In-App Surveys

Integrates With Zapier
Yes
Supports SSO
Not specified
Has Public API
Yes
Has Free Plan
No
Popular Integrations
Slack, Segment, Mixpanel
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Has Free Trial
Contact for trial
Starting Price
Custom pricing
Has Mobile App
Web-only
10

UserPilot In-App Surveys

Integrates With Zapier
Yes
Supports SSO
Not specified
Has Public API
Yes
Has Free Plan
No
Popular Integrations
Intercom, HubSpot, Mixpanel
Live Chat Support
No
SOC 2 or ISO Certified
Not specified
Has Free Trial
Contact for trial
Starting Price
Custom pricing
Has Mobile App
Web-only

Similar Categories

User Survey Tools with Targeting and Segmentation
User Survey Tools with Targeting and Segmentation
 User Feedback Tools with NPS and CSAT
User Feedback Tools with NPS and CSAT
 Sentiment Feedback Widgets for Product Teams
Sentiment Feedback Widgets for Product Teams
 Real Time Feedback Tools for Feature Launches
Real Time Feedback Tools for Feature Launches
 Lightweight In App Feedback Tools for Startups
Lightweight In App Feedback Tools for Startups
 In App Survey Tools for SaaS Products
In App Survey Tools for SaaS Products
 In App Feedback Widgets for Web Apps
In App Feedback Widgets for Web Apps
 In App Feedback Tools for Mobile Apps
In App Feedback Tools for Mobile Apps

How We Rank Products

How We Evaluate Products

How We Evaluate at This Level

This category highlights the strongest overall performers across closely related, specialized use cases.

Rather than evaluating products in isolation, we first analyze performance within highly specific niches, such as In App Feedback Tools for Mobile Apps, In App Feedback Widgets for Web Apps, In App Survey Tools for SaaS Products and Lightweight In App Feedback Tools for Startups .

From those niche evaluations, we surface products that consistently demonstrate strength across multiple use cases.

Only solutions that perform at a high level across several specialized categories are featured here. This approach allows us to identify well-rounded platforms that excel beyond a single narrow scenario and represent the best all-around options within this broader category.

Our Evaluation Process

Our Evaluation Process

For in-app feedback tools, we evaluate targeting controls, survey and prompt design, event-based triggers, and support for qualitative and quantitative input. We assess integrations with product analytics, CRMs, and roadmapping tools so feedback can inform decisions. We also look at segmentation, tagging, and reporting that reveal themes and trends. At the Level 3 view, we highlight platforms that stand out across Level 4 use cases—NPS in-app, micro-surveys, and user feedback widgets—so this page surfaces the best tools for capturing product feedback in context.

Verification

Categories reflect modern product discovery, continuous feedback, and UX research practices. Our taxonomy aligns with how product and UX teams evaluate in-app insight tools. Level 3 entries are distilled from deeper Level 4 analyses across app types and feedback formats.

Verification

  • Products evaluated through comprehensive research and analysis of user feedback and survey data.
  • Selection criteria focus on user engagement metrics and satisfaction ratings to ensure credibility.
  • Comparison methodology analyzes customer feedback alongside expert reviews to provide informed recommendations.

As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.

Frequently Asked Questions About In-App User Feedback & Surveys

What makes a in-app user feedback & surveys the "best"?

We evaluate products based on quality, performance, value for money, user reviews, durability, and ease of use. Our rankings are updated regularly to reflect the latest market offerings and user feedback.

How often do you update your in-app user feedback & surveys recommendations?

Our team continuously monitors the market for new products and updates our recommendations quarterly. We also adjust rankings based on user feedback and new testing results.

Do you test all the products you recommend?

Yes, whenever possible, we physically test products in our labs. For products we can't test directly, we rely on verified user reviews, expert opinions, and detailed specifications to make informed recommendations.

What if I'm looking for a specific type of in-app user feedback & surveys?

Our top 10 list covers the most popular and highly-rated options. If you have specific requirements, check our detailed product descriptions and pros/cons to find the best match for your needs.

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What This Award Means