Search Categories

CFML PROCESSING: {ts '2025-12-31 11:51:23'}

We review products independently. We may earn a commission if you buy through our links, at no extra cost to you. Learn more

Best Service Desk & Ticketing for IT Teams for SaaS Companies in 2025: Top 9 Analyzed

Albert Richer
Curated by :
Albert Richer
Updated Nov 22, 2025

This page offers a narrow focus — the wider Service Desk & Ticketing for IT Teams overview is here.

Service Desk & Ticketing for IT Teams for SaaS Companies
Albert Richer

When it comes to selecting the best service desk and ticketing solutions for IT teams in SaaS companies, market research shows that user experience and integration capabilities are paramount. Customer review analysis indicates that platforms like Zendesk and Freshservice consistently earn high marks in customer satisfaction, particularly for their intuitive interfaces and robust reporting features. When it comes to selecting the best service desk and ticketing solutions for IT teams in SaaS companies, market research shows that user experience and integration capabilities are paramount.

Similar Categories
1
Expert Score
9.8 / 10
575
116
SEAMLESS INTEGRATION
1
Microsoft Teams Ticketing System
9.8

Microsoft Teams Ticketing System

Microsoft Teams Ticketing System
View Website
Contact vendor for pricing details
SEAMLESS INTEGRATION

Why We Love It

We love this SaaS solution because it fills a critical gap for SaaS companies using Microsoft Teams. It simplifies the process of managing incident and service request tickets, directly within the Teams interface. This means less time spent switching between apps and more time to focus on resolving issues and providing excellent customer support. Its certification by Microsoft gives additional confidence in the product's reliability and compatibility.

Pros

  • Seamless integration with Microsoft Teams
  • Designed for incident and service requests
  • Certified by Microsoft

Cons

  • Pricing information not directly available
  • May lack advanced features
  • Dependence on Microsoft Teams

Contact vendor for pricing details

As a certified Microsoft Teams add-on, this ticketing system is specifically designed for incident and service request management. It integrates seamlessly with existing Microsoft Teams workflows, making it ideal for SaaS companies that rely heavily on Teams for communication and collaboration.

Pros

  • Seamless integration with Microsoft Teams
  • Designed for incident and service requests
  • Certified by Microsoft

Cons

  • Pricing information not directly available
  • May lack advanced features
  • Dependence on Microsoft Teams
SEAMLESS INTEGRATION

Why We Love It

We love this SaaS solution because it fills a critical gap for SaaS companies using Microsoft Teams. It simplifies the process of managing incident and service request tickets, directly within the Teams interface. This means less time spent switching between apps and more time to focus on resolving issues and providing excellent customer support. Its certification by Microsoft gives additional confidence in the product's reliability and compatibility.

Pros

  • Seamless integration with Microsoft Teams
  • Designed for incident and service requests
  • Certified by Microsoft

Cons

  • Pricing information not directly available
  • May lack advanced features
  • Dependence on Microsoft Teams

Why We Love It

We love this SaaS solution because it fills a critical gap for SaaS companies using Microsoft Teams. It simplifies the process of managing incident and service request tickets, directly within the Teams interface. This means less time spent switching between apps and more time to focus on resolving issues and providing excellent customer support. Its certification by Microsoft gives additional confidence in the product's reliability and compatibility.

Contact vendor for pricing details

As a certified Microsoft Teams add-on, this ticketing system is specifically designed for incident and service request management. It integrates seamlessly with existing Microsoft Teams workflows, making it ideal for SaaS companies that rely heavily on Teams for communication and collaboration.

2
Expert Score
9.6 / 10
396
91
EFFICIENT TICKET MANAGEMENT
2
Jitbit SaaS Help Desk
9.6

Jitbit SaaS Help Desk

Jitbit SaaS Help Desk
View Website
Starting at $29/month, Free 21-day trial available, Enterprise pricing available
EFFICIENT TICKET MANAGEMENT

Why We Love It

Jitbit's SaaS Help Desk is a game-changer for SaaS companies. It not only streamlines customer support but also ensures effective IT asset management and knowledge base creation. Its cloud-based nature allows for remote accessibility, making it ideal for teams spread across different locations. The email integration feature allows for seamless communication, ensuring that no ticket goes unnoticed. Its 24/7 support ensures that any issues are promptly resolved.

Pros

  • Cloud-based solution
  • Easy email integration
  • Asset tracking
  • Knowledge base functionality
  • 24/7 support

Cons

  • No free plan beyond trial period
  • May require some initial setup

Starting at $29/month, Free 21-day trial available, Enterprise pricing available

Jitbit's SaaS Help Desk is a comprehensive support ticket system tailored for SaaS companies. It aids in asset tracking, file attachments, knowledge base creation, and email integration. It addresses the industry's needs by providing a streamlined process to handle customer queries, track IT assets, and manage information flow.

Pros

  • Cloud-based solution
  • Easy email integration
  • Asset tracking
  • Knowledge base functionality
  • 24/7 support

Cons

  • No free plan beyond trial period
  • May require some initial setup
EFFICIENT TICKET MANAGEMENT

Why We Love It

Jitbit's SaaS Help Desk is a game-changer for SaaS companies. It not only streamlines customer support but also ensures effective IT asset management and knowledge base creation. Its cloud-based nature allows for remote accessibility, making it ideal for teams spread across different locations. The email integration feature allows for seamless communication, ensuring that no ticket goes unnoticed. Its 24/7 support ensures that any issues are promptly resolved.

Pros

  • Cloud-based solution
  • Easy email integration
  • Asset tracking
  • Knowledge base functionality
  • 24/7 support

Cons

  • No free plan beyond trial period
  • May require some initial setup

Why We Love It

Jitbit's SaaS Help Desk is a game-changer for SaaS companies. It not only streamlines customer support but also ensures effective IT asset management and knowledge base creation. Its cloud-based nature allows for remote accessibility, making it ideal for teams spread across different locations. The email integration feature allows for seamless communication, ensuring that no ticket goes unnoticed. Its 24/7 support ensures that any issues are promptly resolved.

Starting at $29/month, Free 21-day trial available, Enterprise pricing available

Jitbit's SaaS Help Desk is a comprehensive support ticket system tailored for SaaS companies. It aids in asset tracking, file attachments, knowledge base creation, and email integration. It addresses the industry's needs by providing a streamlined process to handle customer queries, track IT assets, and manage information flow.

3
Expert Score
9.5 / 10
718
30
USER-FRIENDLY INTERFACE
SCALABLE SOLUTIONS
3
HelpDesk® Ticketing Software
9.5

HelpDesk® Ticketing Software

HelpDesk® Ticketing Software
View Website
Free basic plan available, premium plans start at $4/agent/month
USER-FRIENDLY INTERFACE
SCALABLE SOLUTIONS

Why We Love It

HelpDesk® is a game-changer for IT professionals in SaaS companies. It directly addresses their needs with an integrated ticketing system that simplifies and organizes customer communication. The platform has a user-friendly interface and provides 24/7 support, making it easy to manage and resolve customer issues quickly and efficiently. Its SaaS specific features make it an invaluable tool for IT teams who need to streamline their workflow and improve customer service.

Pros

  • Integrated ticketing system
  • SaaS specific features
  • User-friendly interface
  • Efficient customer communication management
  • 24/7 support

Cons

  • Limited features in basic plan
  • Requires internet connection for access

Free basic plan available, premium plans start at $4/agent/month

HelpDesk® is a SaaS solution specifically designed for IT teams in SaaS companies. It streamlines customer communication with its integrated ticketing system, allowing for efficient tracking and management of customer issues. Its intuitive design and features are tailored to meet the unique needs of IT teams, simplifying workflow and improving customer response time.

Pros

  • Integrated ticketing system
  • SaaS specific features
  • User-friendly interface
  • Efficient customer communication management
  • 24/7 support

Cons

  • Limited features in basic plan
  • Requires internet connection for access
USER-FRIENDLY INTERFACE
SCALABLE SOLUTIONS

Why We Love It

HelpDesk® is a game-changer for IT professionals in SaaS companies. It directly addresses their needs with an integrated ticketing system that simplifies and organizes customer communication. The platform has a user-friendly interface and provides 24/7 support, making it easy to manage and resolve customer issues quickly and efficiently. Its SaaS specific features make it an invaluable tool for IT teams who need to streamline their workflow and improve customer service.

Pros

  • Integrated ticketing system
  • SaaS specific features
  • User-friendly interface
  • Efficient customer communication management
  • 24/7 support

Cons

  • Limited features in basic plan
  • Requires internet connection for access

Why We Love It

HelpDesk® is a game-changer for IT professionals in SaaS companies. It directly addresses their needs with an integrated ticketing system that simplifies and organizes customer communication. The platform has a user-friendly interface and provides 24/7 support, making it easy to manage and resolve customer issues quickly and efficiently. Its SaaS specific features make it an invaluable tool for IT teams who need to streamline their workflow and improve customer service.

Free basic plan available, premium plans start at $4/agent/month

HelpDesk® is a SaaS solution specifically designed for IT teams in SaaS companies. It streamlines customer communication with its integrated ticketing system, allowing for efficient tracking and management of customer issues. Its intuitive design and features are tailored to meet the unique needs of IT teams, simplifying workflow and improving customer response time.

4
Expert Score
9.3 / 10
550
115
AFFORDABLE PRICING
ASSET TRACKING INCLUDED
4
Zoho Desk for SaaS
9.3

Zoho Desk for SaaS

Zoho Desk for SaaS
View Website
Free plan available, Premium plans starting at $18/agent/month
AFFORDABLE PRICING
ASSET TRACKING INCLUDED

Why We Love It

Zoho Desk is a powerful yet flexible tool designed to meet the specific needs of SaaS companies. Its AI capabilities offer predictive solutions to customer issues, enhancing the efficiency of support teams. The multi-channel support and embedded help centers enable real-time customer support, leading to improved customer satisfaction. All these features make Zoho Desk a valuable asset for SaaS companies striving to deliver excellent customer service.

Pros

  • SaaS-specific features
  • Intelligent automation
  • AI-powered responses
  • Multi-channel support
  • Embedded help centers

Cons

  • Requires training for complete utilization
  • Limited functionality in free version

Free plan available, Premium plans starting at $18/agent/month

Zoho Desk is a customer support software specifically built for SaaS companies. Its multichannel support, automation, AI, and instant support via embedded help centers ensure smooth and effective customer interactions, addressing the need for efficient problem resolution and customer relationship management in the SaaS industry.

Pros

  • SaaS-specific features
  • Intelligent automation
  • AI-powered responses
  • Multi-channel support
  • Embedded help centers

Cons

  • Requires training for complete utilization
  • Limited functionality in free version
AFFORDABLE PRICING
ASSET TRACKING INCLUDED

Why We Love It

Zoho Desk is a powerful yet flexible tool designed to meet the specific needs of SaaS companies. Its AI capabilities offer predictive solutions to customer issues, enhancing the efficiency of support teams. The multi-channel support and embedded help centers enable real-time customer support, leading to improved customer satisfaction. All these features make Zoho Desk a valuable asset for SaaS companies striving to deliver excellent customer service.

Pros

  • SaaS-specific features
  • Intelligent automation
  • AI-powered responses
  • Multi-channel support
  • Embedded help centers

Cons

  • Requires training for complete utilization
  • Limited functionality in free version

Why We Love It

Zoho Desk is a powerful yet flexible tool designed to meet the specific needs of SaaS companies. Its AI capabilities offer predictive solutions to customer issues, enhancing the efficiency of support teams. The multi-channel support and embedded help centers enable real-time customer support, leading to improved customer satisfaction. All these features make Zoho Desk a valuable asset for SaaS companies striving to deliver excellent customer service.

Free plan available, Premium plans starting at $18/agent/month

Zoho Desk is a customer support software specifically built for SaaS companies. Its multichannel support, automation, AI, and instant support via embedded help centers ensure smooth and effective customer interactions, addressing the need for efficient problem resolution and customer relationship management in the SaaS industry.

5
Expert Score
9.2 / 10
365
131
5
BoldDesk SaaS Help Desk
9.2

BoldDesk SaaS Help Desk

BoldDesk SaaS Help Desk
View Website
Enterprise pricing available

Why We Love It

BoldDesk stands out in the industry due to its focus on the unique needs of SaaS businesses. Its AI-powered support tools help automate routine tasks, freeing up valuable time for support teams. The scalable ticketing system is a boon for growing companies, as it can easily adjust to increasing customer queries. Its ability to integrate with popular SaaS platforms makes it a versatile tool, ensuring it fits well within existing workflows.

Pros

  • Scalable ticketing system
  • AI-powered support tools
  • Seamless integration with popular SaaS platforms
  • Industry-specific features

Cons

  • Pricing might be high for small businesses
  • May require technical knowledge to fully utilize

Enterprise pricing available

BoldDesk is a cloud-based SaaS help desk software designed specifically for SaaS companies. It offers scalable ticketing, automation, and AI-powered support tools to streamline customer support services. Its seamless integration with popular SaaS platforms addresses the unique needs for continuous support and maintenance in the SaaS industry.

Pros

  • Scalable ticketing system
  • AI-powered support tools
  • Seamless integration with popular SaaS platforms
  • Industry-specific features

Cons

  • Pricing might be high for small businesses
  • May require technical knowledge to fully utilize

Why We Love It

BoldDesk stands out in the industry due to its focus on the unique needs of SaaS businesses. Its AI-powered support tools help automate routine tasks, freeing up valuable time for support teams. The scalable ticketing system is a boon for growing companies, as it can easily adjust to increasing customer queries. Its ability to integrate with popular SaaS platforms makes it a versatile tool, ensuring it fits well within existing workflows.

Pros

  • Scalable ticketing system
  • AI-powered support tools
  • Seamless integration with popular SaaS platforms
  • Industry-specific features

Cons

  • Pricing might be high for small businesses
  • May require technical knowledge to fully utilize

Why We Love It

BoldDesk stands out in the industry due to its focus on the unique needs of SaaS businesses. Its AI-powered support tools help automate routine tasks, freeing up valuable time for support teams. The scalable ticketing system is a boon for growing companies, as it can easily adjust to increasing customer queries. Its ability to integrate with popular SaaS platforms makes it a versatile tool, ensuring it fits well within existing workflows.

Enterprise pricing available

BoldDesk is a cloud-based SaaS help desk software designed specifically for SaaS companies. It offers scalable ticketing, automation, and AI-powered support tools to streamline customer support services. Its seamless integration with popular SaaS platforms addresses the unique needs for continuous support and maintenance in the SaaS industry.

6
Expert Score
9.0 / 10
592
28
AI-POWERED EFFICIENCY
SAAS-SPECIFIC FEATURES
6
Intercom's SaaS Ticketing System
9.0

Intercom's SaaS Ticketing System

Intercom's SaaS Ticketing System
View Website
Enterprise pricing available
AI-POWERED EFFICIENCY
SAAS-SPECIFIC FEATURES

Why We Love It

Intercom's SaaS Ticketing System understands the unique demands of IT teams in SaaS companies. It not only centralizes support processes but also streamlines them, enabling swift issue resolution. The system is designed with the industry's specific needs in mind, ensuring that it can seamlessly fit into any SaaS company's workflow. Its ability to significantly improve customer service efficiency while still being user-friendly is why industry professionals love it.

Pros

  • Streamlined customer service
  • Centralized support hub
  • Industry-specific features
  • Efficient workflow management

Cons

  • Requires training to fully utilize
  • Enterprise pricing might be high for small companies

Enterprise pricing available

Intercom's SaaS Ticketing System is specifically designed to streamline customer service processes for IT teams in SaaS companies. It acts as a central hub for customer support, enabling rapid issue resolution and efficient workflow management. The software's SaaS-specific features allow industry professionals to address their unique customer service needs effectively.

Pros

  • Streamlined customer service
  • Centralized support hub
  • Industry-specific features
  • Efficient workflow management

Cons

  • Requires training to fully utilize
  • Enterprise pricing might be high for small companies
AI-POWERED EFFICIENCY
SAAS-SPECIFIC FEATURES

Why We Love It

Intercom's SaaS Ticketing System understands the unique demands of IT teams in SaaS companies. It not only centralizes support processes but also streamlines them, enabling swift issue resolution. The system is designed with the industry's specific needs in mind, ensuring that it can seamlessly fit into any SaaS company's workflow. Its ability to significantly improve customer service efficiency while still being user-friendly is why industry professionals love it.

Pros

  • Streamlined customer service
  • Centralized support hub
  • Industry-specific features
  • Efficient workflow management

Cons

  • Requires training to fully utilize
  • Enterprise pricing might be high for small companies

Why We Love It

Intercom's SaaS Ticketing System understands the unique demands of IT teams in SaaS companies. It not only centralizes support processes but also streamlines them, enabling swift issue resolution. The system is designed with the industry's specific needs in mind, ensuring that it can seamlessly fit into any SaaS company's workflow. Its ability to significantly improve customer service efficiency while still being user-friendly is why industry professionals love it.

Enterprise pricing available

Intercom's SaaS Ticketing System is specifically designed to streamline customer service processes for IT teams in SaaS companies. It acts as a central hub for customer support, enabling rapid issue resolution and efficient workflow management. The software's SaaS-specific features allow industry professionals to address their unique customer service needs effectively.

7
Expert Score
8.8 / 10
570
86
24/7 SUPPORT READY
CUSTOMIZABLE SOLUTIONS
7
TeamSupport B2B Customer Service
8.8

TeamSupport B2B Customer Service

TeamSupport B2B Customer Service
View Website
Pricing model information (e.g., 'Starting at $50/user/month', 'Enterprise pricing available')
24/7 SUPPORT READY
CUSTOMIZABLE SOLUTIONS

Why We Love It

TeamSupport stands out due to its extensive focus on B2B customer service, a critical aspect for SaaS companies. Its advanced ticketing system ensures that no client query goes unanswered, while the live chat tool enables real-time interaction with clients. The software can be customized according to business needs, making it a versatile tool for various SaaS companies. Additionally, easy integration with existing software ensures a smooth transition.

Pros

  • Built for B2B support
  • Advanced ticketing system
  • Effective live chat tool
  • Customizable to business needs
  • Easy integration with existing software

Cons

  • Requires training to use effectively
  • May be expensive for small businesses

Pricing model information (e.g., 'Starting at $50/user/month', 'Enterprise pricing available')

TeamSupport is a robust, industry-specific solution designed for SaaS companies. It addresses the unique needs of these companies by offering advanced help desk ticketing and live chat solutions, ensuring efficient B2B customer support and service, and seamless communication with clients.

Pros

  • Built for B2B support
  • Advanced ticketing system
  • Effective live chat tool
  • Customizable to business needs
  • Easy integration with existing software

Cons

  • Requires training to use effectively
  • May be expensive for small businesses
24/7 SUPPORT READY
CUSTOMIZABLE SOLUTIONS

Why We Love It

TeamSupport stands out due to its extensive focus on B2B customer service, a critical aspect for SaaS companies. Its advanced ticketing system ensures that no client query goes unanswered, while the live chat tool enables real-time interaction with clients. The software can be customized according to business needs, making it a versatile tool for various SaaS companies. Additionally, easy integration with existing software ensures a smooth transition.

Pros

  • Built for B2B support
  • Advanced ticketing system
  • Effective live chat tool
  • Customizable to business needs
  • Easy integration with existing software

Cons

  • Requires training to use effectively
  • May be expensive for small businesses

Why We Love It

TeamSupport stands out due to its extensive focus on B2B customer service, a critical aspect for SaaS companies. Its advanced ticketing system ensures that no client query goes unanswered, while the live chat tool enables real-time interaction with clients. The software can be customized according to business needs, making it a versatile tool for various SaaS companies. Additionally, easy integration with existing software ensures a smooth transition.

Pricing model information (e.g., 'Starting at $50/user/month', 'Enterprise pricing available')

TeamSupport is a robust, industry-specific solution designed for SaaS companies. It addresses the unique needs of these companies by offering advanced help desk ticketing and live chat solutions, ensuring efficient B2B customer support and service, and seamless communication with clients.

8
Expert Score
8.7 / 10
419
53
CENTRALIZED SUPPORT HUB
8
Sympoq Help Desk SaaS
8.7

Sympoq Help Desk SaaS

Sympoq Help Desk SaaS
View Website
CENTRALIZED SUPPORT HUB

Why We Love It

We adore Sympoq Help Desk SaaS because it addresses the unique challenges faced by IT teams within SaaS companies. It simplifies the process of managing customer requests, turning potential chaos into a smooth workflow. The ability to integrate easily with other systems is a significant advantage, allowing teams to maintain their existing work processes while benefiting from the enhanced ticketing system. It's a game-changer in customer service excellence and response time efficiency in the SaaS industry.

Pros

  • Streamlined ticketing system
  • Efficient customer request management
  • Designed for SaaS companies
  • Easy integration with existing systems

Cons

  • Pricing not upfront
  • Limited customization options

Custom pricing available upon request

Sympoq Help Desk SaaS is a streamlined support ticketing system designed specifically for IT teams in SaaS companies. It manages customer requests effectively, reduces response time, and increases efficiency in issue resolution, aligning perfectly with the fast-paced, customer-centric nature of SaaS businesses.

Pros

  • Streamlined ticketing system
  • Efficient customer request management
  • Designed for SaaS companies
  • Easy integration with existing systems

Cons

  • Pricing not upfront
  • Limited customization options
CENTRALIZED SUPPORT HUB

Why We Love It

We adore Sympoq Help Desk SaaS because it addresses the unique challenges faced by IT teams within SaaS companies. It simplifies the process of managing customer requests, turning potential chaos into a smooth workflow. The ability to integrate easily with other systems is a significant advantage, allowing teams to maintain their existing work processes while benefiting from the enhanced ticketing system. It's a game-changer in customer service excellence and response time efficiency in the SaaS industry.

Pros

  • Streamlined ticketing system
  • Efficient customer request management
  • Designed for SaaS companies
  • Easy integration with existing systems

Cons

  • Pricing not upfront
  • Limited customization options

Why We Love It

We adore Sympoq Help Desk SaaS because it addresses the unique challenges faced by IT teams within SaaS companies. It simplifies the process of managing customer requests, turning potential chaos into a smooth workflow. The ability to integrate easily with other systems is a significant advantage, allowing teams to maintain their existing work processes while benefiting from the enhanced ticketing system. It's a game-changer in customer service excellence and response time efficiency in the SaaS industry.

Custom pricing available upon request

Sympoq Help Desk SaaS is a streamlined support ticketing system designed specifically for IT teams in SaaS companies. It manages customer requests effectively, reduces response time, and increases efficiency in issue resolution, aligning perfectly with the fast-paced, customer-centric nature of SaaS businesses.

9
Expert Score
8.5 / 10
597
116
9
Spiceworks Cloud Based Help Desk
8.5

Spiceworks Cloud Based Help Desk

Spiceworks Cloud Based Help Desk
View Website
Free plan available

Why We Love It

As a SaaS solution tailored for IT teams, Spiceworks Cloud Based Help Desk understands the unique needs and challenges of the industry. IT professionals love it because it's free, user-friendly, and offers a centralized system to handle user requests. The solution effortlessly integrates with existing IT infrastructures, making it a hassle-free addition to any IT team's toolkit.

Pros

  • User-friendly interface
  • Efficient ticketing system
  • Incredible customization features
  • Free of charge
  • No hidden costs

Cons

  • Limited functionality compared to paid software
  • Lack of advanced analytical tools

Free plan available

Spiceworks Cloud Based Help Desk is a free SaaS solution specifically designed for IT teams in SaaS companies. It simplifies the process of tracking, prioritizing, and managing user requests in one centralized location, eliminating the hassle of setup and maintenance.

Pros

  • User-friendly interface
  • Efficient ticketing system
  • Incredible customization features
  • Free of charge
  • No hidden costs

Cons

  • Limited functionality compared to paid software
  • Lack of advanced analytical tools

Why We Love It

As a SaaS solution tailored for IT teams, Spiceworks Cloud Based Help Desk understands the unique needs and challenges of the industry. IT professionals love it because it's free, user-friendly, and offers a centralized system to handle user requests. The solution effortlessly integrates with existing IT infrastructures, making it a hassle-free addition to any IT team's toolkit.

Pros

  • User-friendly interface
  • Efficient ticketing system
  • Incredible customization features
  • Free of charge
  • No hidden costs

Cons

  • Limited functionality compared to paid software
  • Lack of advanced analytical tools

Why We Love It

As a SaaS solution tailored for IT teams, Spiceworks Cloud Based Help Desk understands the unique needs and challenges of the industry. IT professionals love it because it's free, user-friendly, and offers a centralized system to handle user requests. The solution effortlessly integrates with existing IT infrastructures, making it a hassle-free addition to any IT team's toolkit.

Free plan available

Spiceworks Cloud Based Help Desk is a free SaaS solution specifically designed for IT teams in SaaS companies. It simplifies the process of tracking, prioritizing, and managing user requests in one centralized location, eliminating the hassle of setup and maintenance.

Product Comparison

Product Has Mobile App Has Free Plan Has Free Trial Integrates With Zapier Has Public API Live Chat Support SOC 2 or ISO Certified Popular Integrations Supports SSO Starting Price
1Spiceworks Cloud Based Help Desk
 No Yes N/A No No Email/Ticket only Not specified Limited integrations No Free
2HelpDesk® Ticketing Software
 Yes Yes Yes - 14 days Yes Yes Yes Not specified Slack, Salesforce, HubSpot Yes $4/agent/month
3BoldDesk SaaS Help Desk
 Yes No Contact for trial Yes Yes Yes Not specified Slack, Microsoft Teams, Zendesk Yes Enterprise pricing available
4TeamSupport B2B Customer Service
 Yes No Contact for trial Yes Yes Yes Not specified Salesforce, Slack, Microsoft Teams Yes $50/user/month
5Sympoq Help Desk SaaS
 No No Contact for trial No No Email/Ticket only Not specified Custom integrations only No Custom pricing
6Microsoft Teams Ticketing System
 Web-only No Contact for trial No Enterprise API only Email/Ticket only Not specified Microsoft Teams Yes Contact for pricing
7Jitbit SaaS Help Desk
 Yes No Yes - 21 days Yes Yes Yes Not specified Slack, Microsoft Teams, Google Workspace Yes $29/month
8Intercom's SaaS Ticketing System
 Yes No Contact for trial Yes Yes Yes Not specified Slack, Salesforce, HubSpot Yes Enterprise pricing available
9Zoho Desk for SaaS
 Yes Yes Yes - 15 days Yes Yes Yes ISO 27001 Slack, Salesforce, Microsoft Teams Yes $18/agent/month
1

Spiceworks Cloud Based Help Desk

Has Mobile App
No
Has Free Plan
Yes
Has Free Trial
N/A
Integrates With Zapier
No
Has Public API
No
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Limited integrations
Supports SSO
No
Starting Price
Free
2

HelpDesk® Ticketing Software

Has Mobile App
Yes
Has Free Plan
Yes
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Salesforce, HubSpot
Supports SSO
Yes
Starting Price
$4/agent/month
3

BoldDesk SaaS Help Desk

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Microsoft Teams, Zendesk
Supports SSO
Yes
Starting Price
Enterprise pricing available
4

TeamSupport B2B Customer Service

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Salesforce, Slack, Microsoft Teams
Supports SSO
Yes
Starting Price
$50/user/month
5

Sympoq Help Desk SaaS

Has Mobile App
No
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
No
Has Public API
No
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Custom integrations only
Supports SSO
No
Starting Price
Custom pricing
6

Microsoft Teams Ticketing System

Has Mobile App
Web-only
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
No
Has Public API
Enterprise API only
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Microsoft Teams
Supports SSO
Yes
Starting Price
Contact for pricing
7

Jitbit SaaS Help Desk

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 21 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Microsoft Teams, Google Workspace
Supports SSO
Yes
Starting Price
$29/month
8

Intercom's SaaS Ticketing System

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Salesforce, HubSpot
Supports SSO
Yes
Starting Price
Enterprise pricing available
9

Zoho Desk for SaaS

Has Mobile App
Yes
Has Free Plan
Yes
Has Free Trial
Yes - 15 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
ISO 27001
Popular Integrations
Slack, Salesforce, Microsoft Teams
Supports SSO
Yes
Starting Price
$18/agent/month

Similar Categories

Service Desk & Ticketing for IT Teams for Startups
Service Desk & Ticketing for IT Teams for Startups
 Service Desk & Ticketing for IT Teams for Staffing Agencies
Service Desk & Ticketing for IT Teams for Staffing Agencies
 Service Desk & Ticketing for IT Teams for Roofing Companies
Service Desk & Ticketing for IT Teams for Roofing Companies
 Service Desk & Ticketing for IT Teams for Recruitment Agencies
Service Desk & Ticketing for IT Teams for Recruitment Agencies
 Service Desk & Ticketing for IT Teams for Private Equity Firms
Service Desk & Ticketing for IT Teams for Private Equity Firms
 Service Desk & Ticketing for IT Teams for Plumbers
Service Desk & Ticketing for IT Teams for Plumbers
 Service Desk & Ticketing for IT Teams for Photography Studios
Service Desk & Ticketing for IT Teams for Photography Studios
 Service Desk & Ticketing for IT Teams for Contractors
Service Desk & Ticketing for IT Teams for Contractors

How We Rank Products

How We Evaluate Products

Our Evaluation Process

In creating the 'How We Choose' section for Service Desk & Ticketing solutions tailored for IT teams in SaaS companies, the evaluation process focused on several key factors. These included a comprehensive analysis of product specifications, essential features, customer reviews, and overall ratings, as well as a consideration of the price-to-value ratio. Specific considerations for this category encompassed integration capabilities with existing IT infrastructure, ease of use, scalability, and customer support services, as these elements significantly impact efficiency and user satisfaction. Rankings were determined by analyzing comparative data from multiple sources, including expert reviews and user feedback, to ensure a well-rounded assessment of each product's performance and value within the market.

Verification

  • Products evaluated through comprehensive research and analysis of service desk features and capabilities.
  • Rankings based on analysis of specifications, user reviews, and expert ratings in the IT service management sector.
  • Selection criteria focus on key metrics such as response time, integration capabilities, and user satisfaction for SaaS service desk solutions.

As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.

Frequently Asked Questions About Service Desk & Ticketing for IT Teams for SaaS Companies

What makes a service desk & ticketing for it teams for saas companies the "best"?

We evaluate products based on quality, performance, value for money, user reviews, durability, and ease of use. Our rankings are updated regularly to reflect the latest market offerings and user feedback.

How often do you update your service desk & ticketing for it teams for saas companies recommendations?

Our team continuously monitors the market for new products and updates our recommendations quarterly. We also adjust rankings based on user feedback and new testing results.

Do you test all the products you recommend?

Yes, whenever possible, we physically test products in our labs. For products we can't test directly, we rely on verified user reviews, expert opinions, and detailed specifications to make informed recommendations.

What if I'm looking for a specific type of service desk & ticketing for it teams for saas companies?

Our top 10 list covers the most popular and highly-rated options. If you have specific requirements, check our detailed product descriptions and pros/cons to find the best match for your needs.

×

Score Breakdown

0.0 / 10
Excellent

What This Award Means