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Best Service Desk & Ticketing for IT Teams for Contractors 2025 - 10 Data-Driven Recommendations

Albert Richer
Curated by :
Albert Richer
Updated Nov 22, 2025

This category belongs to a broader group — view all Service Desk & Ticketing for IT Teams tools here.

Service Desk & Ticketing for IT Teams for Contractors
Albert Richer

Navigating the Best Service Desk & Ticketing Solutions for IT Contractors: Research-Based Insights Market research shows that many IT teams are inundated with ticketing options, but not all platforms deliver the promised value. Analysis of thousands of customer reviews indicates that tools like Zendesk and Freshservice consistently score high in user satisfaction, particularly for their intuitive interfaces and robust integration capabilities. Navigating the Best Service Desk & Ticketing Solutions for IT Contractors: Research-Based Insights Market research shows that many IT teams are inundated with ticketing options, but not all platforms deliver the promised value.

Similar Categories
1
Expert Score
9.8 / 10
496
168
AI-POWERED EFFICIENCY
PERFORMANCE METRICS
1
HelpDesk® Ticketing System
9.8

HelpDesk® Ticketing System

HelpDesk® Ticketing System
View Website
Free plan available, Premium plans starting at $4/agent/month
AI-POWERED EFFICIENCY
PERFORMANCE METRICS

Why We Love It

HelpDesk® is a game-changer for IT Teams and contractors who need a reliable ticketing system. It consolidates all customer communication into one platform, facilitating quick responses and easy tracking of ongoing issues. Plus, it integrates with popular apps like Slack and Mailchimp, enhancing workflow. The system's reporting feature also provides detailed insights into team performance, providing the opportunity for continuous improvement. Its simplicity and efficiency are what industry professionals praise the most.

Pros

  • Advanced ticket management
  • Smart communication interface
  • Integration with popular apps
  • Customizable views
  • Detailed performance reports

Cons

  • No mobile app
  • Limited customization options
  • May require setup time

Free plan available, Premium plans starting at $4/agent/month

HelpDesk® is a dedicated ticketing software solution that ensures streamlined communication with customers for IT teams and contractors. Its advanced ticket management capabilities, coupled with a smart communication interface, address the specific industry needs for prompt responses, efficient issue tracking, and enhanced customer service.

Pros

  • Advanced ticket management
  • Smart communication interface
  • Integration with popular apps
  • Customizable views
  • Detailed performance reports

Cons

  • No mobile app
  • Limited customization options
  • May require setup time
AI-POWERED EFFICIENCY
PERFORMANCE METRICS

Why We Love It

HelpDesk® is a game-changer for IT Teams and contractors who need a reliable ticketing system. It consolidates all customer communication into one platform, facilitating quick responses and easy tracking of ongoing issues. Plus, it integrates with popular apps like Slack and Mailchimp, enhancing workflow. The system's reporting feature also provides detailed insights into team performance, providing the opportunity for continuous improvement. Its simplicity and efficiency are what industry professionals praise the most.

Pros

  • Advanced ticket management
  • Smart communication interface
  • Integration with popular apps
  • Customizable views
  • Detailed performance reports

Cons

  • No mobile app
  • Limited customization options
  • May require setup time

Why We Love It

HelpDesk® is a game-changer for IT Teams and contractors who need a reliable ticketing system. It consolidates all customer communication into one platform, facilitating quick responses and easy tracking of ongoing issues. Plus, it integrates with popular apps like Slack and Mailchimp, enhancing workflow. The system's reporting feature also provides detailed insights into team performance, providing the opportunity for continuous improvement. Its simplicity and efficiency are what industry professionals praise the most.

Free plan available, Premium plans starting at $4/agent/month

HelpDesk® is a dedicated ticketing software solution that ensures streamlined communication with customers for IT teams and contractors. Its advanced ticket management capabilities, coupled with a smart communication interface, address the specific industry needs for prompt responses, efficient issue tracking, and enhanced customer service.

2
Expert Score
9.7 / 10
452
23
MICROSOFT INTEGRATION
CLOUD ACCESSIBILITY
2
Microsoft Teams Ticketing System
9.7

Microsoft Teams Ticketing System

Microsoft Teams Ticketing System
View Website
Pricing model information is not provided on the product page.
MICROSOFT INTEGRATION
CLOUD ACCESSIBILITY

Why We Love It

As a ticketing system that integrates seamlessly with Microsoft Teams, this solution is a game-changer for IT professionals working with Microsoft ecosystems. It streamlines the process of managing service desk incidents and helpdesk requests, enhancing efficiency and productivity. Plus, being certified by Microsoft 365 assures users of its reliability and compliance with Microsoft's high standards.

Pros

  • Fully integrated with Microsoft Teams
  • Efficient handling of service desk incidents
  • Helpdesk request management
  • Certified by Microsoft 365
  • Full access to features

Cons

  • Pricing information not readily available
  • May require familiarization for non-Microsoft users
  • Limited to Microsoft ecosystem

Pricing model information is not provided on the product page.

This SaaS solution is designed specifically for IT Teams and contractors. It provides an intuitive and easy-to-use platform for managing service desk incidents and helpdesk requests directly within Microsoft Teams. It is certified by Microsoft 365 and offers full access to its features, making it an ideal tool for IT professionals working with Microsoft ecosystems.

Pros

  • Fully integrated with Microsoft Teams
  • Efficient handling of service desk incidents
  • Helpdesk request management
  • Certified by Microsoft 365
  • Full access to features

Cons

  • Pricing information not readily available
  • May require familiarization for non-Microsoft users
  • Limited to Microsoft ecosystem
MICROSOFT INTEGRATION
CLOUD ACCESSIBILITY

Why We Love It

As a ticketing system that integrates seamlessly with Microsoft Teams, this solution is a game-changer for IT professionals working with Microsoft ecosystems. It streamlines the process of managing service desk incidents and helpdesk requests, enhancing efficiency and productivity. Plus, being certified by Microsoft 365 assures users of its reliability and compliance with Microsoft's high standards.

Pros

  • Fully integrated with Microsoft Teams
  • Efficient handling of service desk incidents
  • Helpdesk request management
  • Certified by Microsoft 365
  • Full access to features

Cons

  • Pricing information not readily available
  • May require familiarization for non-Microsoft users
  • Limited to Microsoft ecosystem

Why We Love It

As a ticketing system that integrates seamlessly with Microsoft Teams, this solution is a game-changer for IT professionals working with Microsoft ecosystems. It streamlines the process of managing service desk incidents and helpdesk requests, enhancing efficiency and productivity. Plus, being certified by Microsoft 365 assures users of its reliability and compliance with Microsoft's high standards.

Pricing model information is not provided on the product page.

This SaaS solution is designed specifically for IT Teams and contractors. It provides an intuitive and easy-to-use platform for managing service desk incidents and helpdesk requests directly within Microsoft Teams. It is certified by Microsoft 365 and offers full access to its features, making it an ideal tool for IT professionals working with Microsoft ecosystems.

3
Expert Score
9.5 / 10
735
149
3
Meegle Ticketing System
9.5

Meegle Ticketing System

Meegle Ticketing System
View Website
Free trial available, Enterprise pricing available

Why We Love It

Meegle’s Ticketing System for Contractors is a game-changer. It's a platform that directly addresses the unique challenges faced by contractors in managing individual tasks or issues that need resolution. Its simplicity and ease of use make task tracking a breeze, which results in improved efficiency, better project management, and enhanced customer satisfaction. It's more than just a ticketing system—it's a comprehensive solution built to cater to the specific needs of the contracting industry.

Pros

  • Tailored for contractors
  • Simplifies task tracking
  • Enhances accountability
  • Easy to use interface
  • Free trial available

Cons

  • May require initial training
  • No mobile application
  • Limited customizability

Free trial available, Enterprise pricing available

Meegle's Ticketing System for Contractors is a centralized platform specifically designed to streamline task management for contracting businesses. It caters to industry-specific needs by allowing contractors to create, assign, and track 'tickets'—tasks or issues requiring resolution—thus improving efficiency and accountability.

Pros

  • Tailored for contractors
  • Simplifies task tracking
  • Enhances accountability
  • Easy to use interface
  • Free trial available

Cons

  • May require initial training
  • No mobile application
  • Limited customizability

Why We Love It

Meegle’s Ticketing System for Contractors is a game-changer. It's a platform that directly addresses the unique challenges faced by contractors in managing individual tasks or issues that need resolution. Its simplicity and ease of use make task tracking a breeze, which results in improved efficiency, better project management, and enhanced customer satisfaction. It's more than just a ticketing system—it's a comprehensive solution built to cater to the specific needs of the contracting industry.

Pros

  • Tailored for contractors
  • Simplifies task tracking
  • Enhances accountability
  • Easy to use interface
  • Free trial available

Cons

  • May require initial training
  • No mobile application
  • Limited customizability

Why We Love It

Meegle’s Ticketing System for Contractors is a game-changer. It's a platform that directly addresses the unique challenges faced by contractors in managing individual tasks or issues that need resolution. Its simplicity and ease of use make task tracking a breeze, which results in improved efficiency, better project management, and enhanced customer satisfaction. It's more than just a ticketing system—it's a comprehensive solution built to cater to the specific needs of the contracting industry.

Free trial available, Enterprise pricing available

Meegle's Ticketing System for Contractors is a centralized platform specifically designed to streamline task management for contracting businesses. It caters to industry-specific needs by allowing contractors to create, assign, and track 'tickets'—tasks or issues requiring resolution—thus improving efficiency and accountability.

4
Expert Score
9.4 / 10
526
74
4
SolarWinds IT Ticketing Solution
9.4

SolarWinds IT Ticketing Solution

SolarWinds IT Ticketing Solution
View Website
Pricing based on per technician per month, starting at $19/month, with a free 14-day trial.

Why We Love It

SolarWinds IT Ticketing Solution is a game-changer for IT professionals. With AI and machine learning, it intelligently organizes and automates tickets, freeing up valuable time. It's not just a ticketing tool, but a comprehensive service desk that caters to incident, problem, and change management. Plus, its integration capabilities mean it can easily fit into existing workflows. It's designed to make IT teams more efficient and responsive, which is why industry professionals love it.

Pros

  • AI-assisted ticket management
  • Performance metrics
  • Knowledge base management
  • Incident, problem, and change management
  • Integrates with other IT management software

Cons

  • Interface may be complex for new users
  • Features can be overwhelming for small teams
  • No on-premise option

Pricing based on per technician per month, starting at $19/month, with a free 14-day trial.

Designed specifically for IT teams and contractors, SolarWinds Service Desk offers an AI-powered IT ticketing solution. This SaaS product streamlines ticket management, reduces response times, and enhances productivity, addressing the critical needs of the IT service industry.

Pros

  • AI-assisted ticket management
  • Performance metrics
  • Knowledge base management
  • Incident, problem, and change management
  • Integrates with other IT management software

Cons

  • Interface may be complex for new users
  • Features can be overwhelming for small teams
  • No on-premise option

Why We Love It

SolarWinds IT Ticketing Solution is a game-changer for IT professionals. With AI and machine learning, it intelligently organizes and automates tickets, freeing up valuable time. It's not just a ticketing tool, but a comprehensive service desk that caters to incident, problem, and change management. Plus, its integration capabilities mean it can easily fit into existing workflows. It's designed to make IT teams more efficient and responsive, which is why industry professionals love it.

Pros

  • AI-assisted ticket management
  • Performance metrics
  • Knowledge base management
  • Incident, problem, and change management
  • Integrates with other IT management software

Cons

  • Interface may be complex for new users
  • Features can be overwhelming for small teams
  • No on-premise option

Why We Love It

SolarWinds IT Ticketing Solution is a game-changer for IT professionals. With AI and machine learning, it intelligently organizes and automates tickets, freeing up valuable time. It's not just a ticketing tool, but a comprehensive service desk that caters to incident, problem, and change management. Plus, its integration capabilities mean it can easily fit into existing workflows. It's designed to make IT teams more efficient and responsive, which is why industry professionals love it.

Pricing based on per technician per month, starting at $19/month, with a free 14-day trial.

Designed specifically for IT teams and contractors, SolarWinds Service Desk offers an AI-powered IT ticketing solution. This SaaS product streamlines ticket management, reduces response times, and enhances productivity, addressing the critical needs of the IT service industry.

5
Expert Score
9.2 / 10
426
161
AUTOMATED MANAGEMENT
5
OneDesk IT Teams
9.2

OneDesk IT Teams

OneDesk IT Teams
View Website
Pricing model information ('Free plan available', 'Enterprise pricing available')
AUTOMATED MANAGEMENT

Why We Love It

What makes OneDesk stand out is its exceptional adaptability to the needs of IT professionals. Its integrated project management and ticket tracking system ensure seamless workflow, while the automation of repetitive tasks enhances productivity. IT contractors love it as it allows them to focus more on problem-solving and less on administrative duties. It's a perfect blend of functionality and efficiency, designed to cater to the dynamic demands of the IT world.

Pros

  • Automated task management
  • Effective ticket tracking
  • Integrated project management
  • Specifically tailored for IT teams
  • 24/7 support

Cons

  • May require some initial setup time
  • Higher price point for advanced features

Pricing model information ('Free plan available', 'Enterprise pricing available')

OneDesk for IT Teams is a comprehensive solution designed to streamline project management and help desk operations for IT contractors. Its automation capabilities enable users to efficiently handle repetitive tasks, manage IT projects, and track tickets, addressing the unique demands of the IT industry.

Pros

  • Automated task management
  • Effective ticket tracking
  • Integrated project management
  • Specifically tailored for IT teams
  • 24/7 support

Cons

  • May require some initial setup time
  • Higher price point for advanced features
AUTOMATED MANAGEMENT

Why We Love It

What makes OneDesk stand out is its exceptional adaptability to the needs of IT professionals. Its integrated project management and ticket tracking system ensure seamless workflow, while the automation of repetitive tasks enhances productivity. IT contractors love it as it allows them to focus more on problem-solving and less on administrative duties. It's a perfect blend of functionality and efficiency, designed to cater to the dynamic demands of the IT world.

Pros

  • Automated task management
  • Effective ticket tracking
  • Integrated project management
  • Specifically tailored for IT teams
  • 24/7 support

Cons

  • May require some initial setup time
  • Higher price point for advanced features

Why We Love It

What makes OneDesk stand out is its exceptional adaptability to the needs of IT professionals. Its integrated project management and ticket tracking system ensure seamless workflow, while the automation of repetitive tasks enhances productivity. IT contractors love it as it allows them to focus more on problem-solving and less on administrative duties. It's a perfect blend of functionality and efficiency, designed to cater to the dynamic demands of the IT world.

Pricing model information ('Free plan available', 'Enterprise pricing available')

OneDesk for IT Teams is a comprehensive solution designed to streamline project management and help desk operations for IT contractors. Its automation capabilities enable users to efficiently handle repetitive tasks, manage IT projects, and track tickets, addressing the unique demands of the IT industry.

6
Expert Score
9.1 / 10
592
133
6
ConnectWise Service Desk
9.1

ConnectWise Service Desk

ConnectWise Service Desk
View Website

Why We Love It

ConnectWise Service Desk is a game-changer for IT teams and contractors. It understands the unique demands of the industry and provides a solution that streamlines service ticketing, making it a breeze for technicians to manage their workload. Its automation feature ensures that tickets are created, routed, and triaged efficiently. This leads to improved technician performance and enhanced client satisfaction, making it a favourite among industry professionals.

Pros

  • Automated ticket creation and routing
  • Optimized for IT contractors
  • Enhances technician performance
  • Improves client satisfaction

Cons

  • Pricing details not immediately available
  • May require training for optimal use

Enterprise pricing available upon request

ConnectWise Service Desk is a SaaS solution designed specifically for IT teams and contractors, enhancing technician performance and client satisfaction. It provides automated ticket creation, routing, and triage, reducing technician workload while ensuring efficient issue resolution.

Pros

  • Automated ticket creation and routing
  • Optimized for IT contractors
  • Enhances technician performance
  • Improves client satisfaction

Cons

  • Pricing details not immediately available
  • May require training for optimal use

Why We Love It

ConnectWise Service Desk is a game-changer for IT teams and contractors. It understands the unique demands of the industry and provides a solution that streamlines service ticketing, making it a breeze for technicians to manage their workload. Its automation feature ensures that tickets are created, routed, and triaged efficiently. This leads to improved technician performance and enhanced client satisfaction, making it a favourite among industry professionals.

Pros

  • Automated ticket creation and routing
  • Optimized for IT contractors
  • Enhances technician performance
  • Improves client satisfaction

Cons

  • Pricing details not immediately available
  • May require training for optimal use

Why We Love It

ConnectWise Service Desk is a game-changer for IT teams and contractors. It understands the unique demands of the industry and provides a solution that streamlines service ticketing, making it a breeze for technicians to manage their workload. Its automation feature ensures that tickets are created, routed, and triaged efficiently. This leads to improved technician performance and enhanced client satisfaction, making it a favourite among industry professionals.

Enterprise pricing available upon request

ConnectWise Service Desk is a SaaS solution designed specifically for IT teams and contractors, enhancing technician performance and client satisfaction. It provides automated ticket creation, routing, and triage, reducing technician workload while ensuring efficient issue resolution.

7
Expert Score
8.9 / 10
668
57
ROBUST SECURITY
7
BOSSDesk ITSM: Cloud-Based Ticketing
8.9

BOSSDesk ITSM: Cloud-Based Ticketing

BOSSDesk ITSM: Cloud-Based Ticketing
View Website
Enterprise pricing available
ROBUST SECURITY

Why We Love It

BOSSDesk ITSM stands out as a premier help desk ticketing system for IT professionals in the contracting industry. Its cloud-based nature allows for easy access and collaboration, making it perfect for contractors who often work in various locations. With advanced IT support services, this tool can handle complex issues efficiently, saving both time and costs. Its high-level security ensures that sensitive data is always protected, meeting the specific needs and challenges of the IT contracting industry.

Pros

  • Cloud-based accessibility
  • Robust ticketing system
  • Advanced IT support services
  • High-level security

Cons

  • May require IT knowledge for use
  • Limited free trial

Enterprise pricing available

Specifically designed for IT teams for contractors, BOSSDesk ITSM provides a robust ticketing system that delivers beyond traditional IT support services. Its cloud-based nature ensures easy accessibility while maintaining high-level security, addressing the unique needs of IT professionals in the contracting industry.

Pros

  • Cloud-based accessibility
  • Robust ticketing system
  • Advanced IT support services
  • High-level security

Cons

  • May require IT knowledge for use
  • Limited free trial
ROBUST SECURITY

Why We Love It

BOSSDesk ITSM stands out as a premier help desk ticketing system for IT professionals in the contracting industry. Its cloud-based nature allows for easy access and collaboration, making it perfect for contractors who often work in various locations. With advanced IT support services, this tool can handle complex issues efficiently, saving both time and costs. Its high-level security ensures that sensitive data is always protected, meeting the specific needs and challenges of the IT contracting industry.

Pros

  • Cloud-based accessibility
  • Robust ticketing system
  • Advanced IT support services
  • High-level security

Cons

  • May require IT knowledge for use
  • Limited free trial

Why We Love It

BOSSDesk ITSM stands out as a premier help desk ticketing system for IT professionals in the contracting industry. Its cloud-based nature allows for easy access and collaboration, making it perfect for contractors who often work in various locations. With advanced IT support services, this tool can handle complex issues efficiently, saving both time and costs. Its high-level security ensures that sensitive data is always protected, meeting the specific needs and challenges of the IT contracting industry.

Enterprise pricing available

Specifically designed for IT teams for contractors, BOSSDesk ITSM provides a robust ticketing system that delivers beyond traditional IT support services. Its cloud-based nature ensures easy accessibility while maintaining high-level security, addressing the unique needs of IT professionals in the contracting industry.

8
Expert Score
8.8 / 10
609
120
STREAMLINED WORKFLOW
ENHANCED COLLABORATION
8
TeamSupport Ticket Management
8.8

TeamSupport Ticket Management

TeamSupport Ticket Management
View Website
Enterprise pricing available
STREAMLINED WORKFLOW
ENHANCED COLLABORATION

Why We Love It

TeamSupport stands out in its niche due to its remarkable ability to simplify the ticket management process for IT teams and contractors. It not just organizes and prioritizes tickets but also promotes team collaboration, allowing for a more efficient resolution of issues. With features such as a customer database, customizable workflows, and advanced reporting, it's a game-changer for professionals in the IT and contract work industry.

Pros

  • Optimized for IT teams
  • Robust ticket management system
  • Boosts team collaboration
  • Customizable workflow
  • Includes customer database

Cons

  • Potentially complex for non-technical users
  • Limited third-party integrations
  • No free plan

Enterprise pricing available

TeamSupport is a comprehensive ticket management solution designed specifically for IT teams and contractors. It streamlines workflow, fosters collaboration, and enhances customer service by keeping all support requests organized and actionable.

Pros

  • Optimized for IT teams
  • Robust ticket management system
  • Boosts team collaboration
  • Customizable workflow
  • Includes customer database

Cons

  • Potentially complex for non-technical users
  • Limited third-party integrations
  • No free plan
STREAMLINED WORKFLOW
ENHANCED COLLABORATION

Why We Love It

TeamSupport stands out in its niche due to its remarkable ability to simplify the ticket management process for IT teams and contractors. It not just organizes and prioritizes tickets but also promotes team collaboration, allowing for a more efficient resolution of issues. With features such as a customer database, customizable workflows, and advanced reporting, it's a game-changer for professionals in the IT and contract work industry.

Pros

  • Optimized for IT teams
  • Robust ticket management system
  • Boosts team collaboration
  • Customizable workflow
  • Includes customer database

Cons

  • Potentially complex for non-technical users
  • Limited third-party integrations
  • No free plan

Why We Love It

TeamSupport stands out in its niche due to its remarkable ability to simplify the ticket management process for IT teams and contractors. It not just organizes and prioritizes tickets but also promotes team collaboration, allowing for a more efficient resolution of issues. With features such as a customer database, customizable workflows, and advanced reporting, it's a game-changer for professionals in the IT and contract work industry.

Enterprise pricing available

TeamSupport is a comprehensive ticket management solution designed specifically for IT teams and contractors. It streamlines workflow, fosters collaboration, and enhances customer service by keeping all support requests organized and actionable.

9
Expert Score
8.6 / 10
425
102
CUSTOMIZABLE INTERFACE
INTUITIVE DESIGN
9
Eden Workplace Internal Ticketing
8.6

Eden Workplace Internal Ticketing

Eden Workplace Internal Ticketing
View Website
CUSTOMIZABLE INTERFACE
INTUITIVE DESIGN

Why We Love It

Eden Workplace's Internal Ticketing system is a game-changer for contractors. Its strength lies in the simplicity of raising and tracking tickets, combined with the ability to manage resolution efficiently. This is critical in a contracting environment where IT issues can cause significant operational disruptions and slowdowns. The system's robust reporting also provides valuable insights, enabling continual service improvement.

Pros

  • Intuitive user interface
  • Efficient ticket management
  • Effective communication tools
  • Rich reporting capabilities
  • Smooth integration with existing systems

Cons

  • No transparent pricing model
  • Requires time to familiarize
  • Potential overcomplication for small teams

Custom pricing available upon request

Eden Workplace's Internal Ticketing system is a robust service desk solution specifically designed to streamline the process of managing, tracking, and resolving IT-related issues for contractors. With its user-friendly interface and efficient management features, it addresses the need for an organized, responsive IT support system in dynamic contracting environments.

Pros

  • Intuitive user interface
  • Efficient ticket management
  • Effective communication tools
  • Rich reporting capabilities
  • Smooth integration with existing systems

Cons

  • No transparent pricing model
  • Requires time to familiarize
  • Potential overcomplication for small teams
CUSTOMIZABLE INTERFACE
INTUITIVE DESIGN

Why We Love It

Eden Workplace's Internal Ticketing system is a game-changer for contractors. Its strength lies in the simplicity of raising and tracking tickets, combined with the ability to manage resolution efficiently. This is critical in a contracting environment where IT issues can cause significant operational disruptions and slowdowns. The system's robust reporting also provides valuable insights, enabling continual service improvement.

Pros

  • Intuitive user interface
  • Efficient ticket management
  • Effective communication tools
  • Rich reporting capabilities
  • Smooth integration with existing systems

Cons

  • No transparent pricing model
  • Requires time to familiarize
  • Potential overcomplication for small teams

Why We Love It

Eden Workplace's Internal Ticketing system is a game-changer for contractors. Its strength lies in the simplicity of raising and tracking tickets, combined with the ability to manage resolution efficiently. This is critical in a contracting environment where IT issues can cause significant operational disruptions and slowdowns. The system's robust reporting also provides valuable insights, enabling continual service improvement.

Custom pricing available upon request

Eden Workplace's Internal Ticketing system is a robust service desk solution specifically designed to streamline the process of managing, tracking, and resolving IT-related issues for contractors. With its user-friendly interface and efficient management features, it addresses the need for an organized, responsive IT support system in dynamic contracting environments.

10
Expert Score
8.5 / 10
474
168
CONTRACTOR-FRIENDLY
FREE TRIAL AVAILABLE
10
HR365 Helpdesk Ticketing System
8.5

HR365 Helpdesk Ticketing System

HR365 Helpdesk Ticketing System
View Website
Free trial available, subscription pricing starting at $2/user/month
CONTRACTOR-FRIENDLY
FREE TRIAL AVAILABLE

Why We Love It

What sets HR365 apart for industry professionals is its specific focus on IT contractors. It addresses their unique needs by providing a streamlined ticketing system that ensures no request falls through the cracks. The software also integrates automated workflows and inbuilt analytics, enabling teams to efficiently manage tasks and gain valuable insights into their operations. Plus, its minimal learning curve makes it easy to adopt, even for those new to ticketing systems.

Pros

  • Tailored for IT contractors
  • Streamlined ticketing
  • Automated workflows
  • Inbuilt analytics
  • Minimal learning curve

Cons

  • Requires initial setup
  • Limited customization options
  • Extra cost for premium features

Free trial available, subscription pricing starting at $2/user/month

HR365 is a comprehensive helpdesk ticketing system, specifically designed for IT teams working for contractors. This centralized platform accelerates request processing and ensures prompt replies, catering to the unique challenges faced by IT contractors in managing and responding to varied service requests.

Pros

  • Tailored for IT contractors
  • Streamlined ticketing
  • Automated workflows
  • Inbuilt analytics
  • Minimal learning curve

Cons

  • Requires initial setup
  • Limited customization options
  • Extra cost for premium features
CONTRACTOR-FRIENDLY
FREE TRIAL AVAILABLE

Why We Love It

What sets HR365 apart for industry professionals is its specific focus on IT contractors. It addresses their unique needs by providing a streamlined ticketing system that ensures no request falls through the cracks. The software also integrates automated workflows and inbuilt analytics, enabling teams to efficiently manage tasks and gain valuable insights into their operations. Plus, its minimal learning curve makes it easy to adopt, even for those new to ticketing systems.

Pros

  • Tailored for IT contractors
  • Streamlined ticketing
  • Automated workflows
  • Inbuilt analytics
  • Minimal learning curve

Cons

  • Requires initial setup
  • Limited customization options
  • Extra cost for premium features

Why We Love It

What sets HR365 apart for industry professionals is its specific focus on IT contractors. It addresses their unique needs by providing a streamlined ticketing system that ensures no request falls through the cracks. The software also integrates automated workflows and inbuilt analytics, enabling teams to efficiently manage tasks and gain valuable insights into their operations. Plus, its minimal learning curve makes it easy to adopt, even for those new to ticketing systems.

Free trial available, subscription pricing starting at $2/user/month

HR365 is a comprehensive helpdesk ticketing system, specifically designed for IT teams working for contractors. This centralized platform accelerates request processing and ensures prompt replies, catering to the unique challenges faced by IT contractors in managing and responding to varied service requests.

Product Comparison

Product Has Mobile App Has Free Plan Has Free Trial Integrates With Zapier Has Public API Live Chat Support SOC 2 or ISO Certified Popular Integrations Supports SSO Starting Price
1Microsoft Teams Ticketing System
 Yes No Not specified No Not specified Not specified Not specified Microsoft Teams, Microsoft 365 Yes Not specified
2Eden Workplace Internal Ticketing
 Not specified No Not specified Not specified Not specified Not specified Not specified Not specified Not specified Custom pricing available
3OneDesk IT Teams
 Not specified Yes Not specified Not specified Not specified Not specified Not specified Not specified Not specified Enterprise pricing available
4HelpDesk® Ticketing System
 No Yes Not specified Yes Yes Not specified Not specified Slack, Mailchimp, Google Workspace Not specified $4/agent/month
5SolarWinds IT Ticketing Solution
 Not specified No Yes - 14 days Not specified Yes Not specified Not specified Not specified Not specified $19/month
6BOSSDesk ITSM: Cloud-Based Ticketing
 Not specified No Limited Not specified Not specified Not specified Not specified Not specified Not specified Enterprise pricing available
7Meegle Ticketing System
 No No Yes Not specified Not specified Not specified Not specified Not specified Not specified Enterprise pricing available
8TeamSupport Ticket Management
 Not specified No Not specified Not specified Not specified Not specified Not specified Not specified Not specified Enterprise pricing available
9ConnectWise Service Desk
 Not specified No Not specified Not specified Not specified Not specified Not specified Not specified Not specified Enterprise pricing available
10HR365 Helpdesk Ticketing System
 Not specified No Yes Not specified Not specified Not specified Not specified Not specified Not specified $2/user/month
1

Microsoft Teams Ticketing System

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Not specified
Integrates With Zapier
No
Has Public API
Not specified
Live Chat Support
Not specified
SOC 2 or ISO Certified
Not specified
Popular Integrations
Microsoft Teams, Microsoft 365
Supports SSO
Yes
Starting Price
Not specified
2

Eden Workplace Internal Ticketing

Has Mobile App
Not specified
Has Free Plan
No
Has Free Trial
Not specified
Integrates With Zapier
Not specified
Has Public API
Not specified
Live Chat Support
Not specified
SOC 2 or ISO Certified
Not specified
Popular Integrations
Not specified
Supports SSO
Not specified
Starting Price
Custom pricing available
3

OneDesk IT Teams

Has Mobile App
Not specified
Has Free Plan
Yes
Has Free Trial
Not specified
Integrates With Zapier
Not specified
Has Public API
Not specified
Live Chat Support
Not specified
SOC 2 or ISO Certified
Not specified
Popular Integrations
Not specified
Supports SSO
Not specified
Starting Price
Enterprise pricing available
4

HelpDesk® Ticketing System

Has Mobile App
No
Has Free Plan
Yes
Has Free Trial
Not specified
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Not specified
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Mailchimp, Google Workspace
Supports SSO
Not specified
Starting Price
$4/agent/month
5

SolarWinds IT Ticketing Solution

Has Mobile App
Not specified
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Not specified
Has Public API
Yes
Live Chat Support
Not specified
SOC 2 or ISO Certified
Not specified
Popular Integrations
Not specified
Supports SSO
Not specified
Starting Price
$19/month
6

BOSSDesk ITSM: Cloud-Based Ticketing

Has Mobile App
Not specified
Has Free Plan
No
Has Free Trial
Limited
Integrates With Zapier
Not specified
Has Public API
Not specified
Live Chat Support
Not specified
SOC 2 or ISO Certified
Not specified
Popular Integrations
Not specified
Supports SSO
Not specified
Starting Price
Enterprise pricing available
7

Meegle Ticketing System

Has Mobile App
No
Has Free Plan
No
Has Free Trial
Yes
Integrates With Zapier
Not specified
Has Public API
Not specified
Live Chat Support
Not specified
SOC 2 or ISO Certified
Not specified
Popular Integrations
Not specified
Supports SSO
Not specified
Starting Price
Enterprise pricing available
8

TeamSupport Ticket Management

Has Mobile App
Not specified
Has Free Plan
No
Has Free Trial
Not specified
Integrates With Zapier
Not specified
Has Public API
Not specified
Live Chat Support
Not specified
SOC 2 or ISO Certified
Not specified
Popular Integrations
Not specified
Supports SSO
Not specified
Starting Price
Enterprise pricing available
9

ConnectWise Service Desk

Has Mobile App
Not specified
Has Free Plan
No
Has Free Trial
Not specified
Integrates With Zapier
Not specified
Has Public API
Not specified
Live Chat Support
Not specified
SOC 2 or ISO Certified
Not specified
Popular Integrations
Not specified
Supports SSO
Not specified
Starting Price
Enterprise pricing available
10

HR365 Helpdesk Ticketing System

Has Mobile App
Not specified
Has Free Plan
No
Has Free Trial
Yes
Integrates With Zapier
Not specified
Has Public API
Not specified
Live Chat Support
Not specified
SOC 2 or ISO Certified
Not specified
Popular Integrations
Not specified
Supports SSO
Not specified
Starting Price
$2/user/month

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How We Rank Products

How We Evaluate Products

Our Evaluation Process

The 'How We Choose' section for Service Desk & Ticketing solutions for IT teams catering to contractors relies on a rigorous evaluation methodology encompassing several key factors. The primary criteria include product specifications, features tailored for contractor needs, customer reviews, and overall ratings, which provide insight into user satisfaction and performance. Specific considerations for this category focus on integration capabilities, scalability, support options, and ease of use, as these elements are crucial for contractors managing diverse projects. The rankings are determined by analyzing a comprehensive dataset that includes comparative specifications, customer feedback from reputable sources, and an evaluation of the price-to-value ratio to ensure that the selected products deliver optimal functionality and reliability for IT teams in a contracting environment.

Verification

  • Products evaluated through comprehensive research and analysis of industry standards for service desk and ticketing solutions.
  • Selection criteria focus on key features essential for IT teams managing contractor workflows.
  • Comparison methodology analyzes customer feedback and expert reviews to ensure informed decision-making.

As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.

Frequently Asked Questions About Service Desk & Ticketing for IT Teams for Contractors

What makes a service desk & ticketing for it teams for contractors the "best"?

We evaluate products based on quality, performance, value for money, user reviews, durability, and ease of use. Our rankings are updated regularly to reflect the latest market offerings and user feedback.

How often do you update your service desk & ticketing for it teams for contractors recommendations?

Our team continuously monitors the market for new products and updates our recommendations quarterly. We also adjust rankings based on user feedback and new testing results.

Do you test all the products you recommend?

Yes, whenever possible, we physically test products in our labs. For products we can't test directly, we rely on verified user reviews, expert opinions, and detailed specifications to make informed recommendations.

What if I'm looking for a specific type of service desk & ticketing for it teams for contractors?

Our top 10 list covers the most popular and highly-rated options. If you have specific requirements, check our detailed product descriptions and pros/cons to find the best match for your needs.

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Score Breakdown

0.0 / 10
Excellent

What This Award Means