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This guide is one part of a broader picture — explore the full Cybersecurity, Privacy & Compliance Software category.

Service Desk & Ticketing for IT Teams
Albert Richer

Service desk and ticketing platforms for IT teams help organizations manage technical issues, streamline support workflows, track incidents, and deliver consistent service levels across distributed environments. Instead of relying on email based requests or unstructured communication, these platforms centralize tickets, automate routing, enforce SLAs, and provide visibility into support performance. Strong solutions support ticket categorization, knowledge bases, automated workflows, priority rules, asset linking, audit logs, approval processes, reporting dashboards, and multichannel support via email, chat, portal, or phone. This category is essential for IT departments, managed service providers, helpdesk teams, and enterprises managing complex infrastructure. Service desk and ticketing platforms for IT teams help organizations manage technical issues, streamline support workflows, track incidents, and deliver consistent service levels across distributed environments.

Similar Categories

Expert Score Breakdown

0.0 / 10
Excellent
1
Expert Score
9.9 / 10
575
116
SEAMLESS INTEGRATION

Microsoft Teams Ticketing System

Microsoft Teams Ticketing System
Contact vendor for pricing details
View Website
SEAMLESS INTEGRATION

Why We Love It

We love this SaaS solution because it fills a critical gap for SaaS companies using Microsoft Teams. It simplifies the process of managing incident and service request tickets, directly within the Teams interface. This means less time spent switching between apps and more time to focus on resolving issues and providing excellent customer support. Its certification by Microsoft gives additional confidence in the product's reliability and compatibility.

Pros

  • Seamless integration with Microsoft Teams
  • Designed for incident and service requests
  • Certified by Microsoft

Cons

  • Pricing information not directly available
  • May lack advanced features
  • Dependence on Microsoft Teams

Contact vendor for pricing details

As a certified Microsoft Teams add-on, this ticketing system is specifically designed for incident and service request management. It integrates seamlessly with existing Microsoft Teams workflows, making it ideal for SaaS companies that rely heavily on Teams for communication and collaboration.

Pros

  • Seamless integration with Microsoft Teams
  • Designed for incident and service requests
  • Certified by Microsoft

Cons

  • Pricing information not directly available
  • May lack advanced features
  • Dependence on Microsoft Teams
SEAMLESS INTEGRATION

Why We Love It

We love this SaaS solution because it fills a critical gap for SaaS companies using Microsoft Teams. It simplifies the process of managing incident and service request tickets, directly within the Teams interface. This means less time spent switching between apps and more time to focus on resolving issues and providing excellent customer support. Its certification by Microsoft gives additional confidence in the product's reliability and compatibility.

Pros

  • Seamless integration with Microsoft Teams
  • Designed for incident and service requests
  • Certified by Microsoft

Cons

  • Pricing information not directly available
  • May lack advanced features
  • Dependence on Microsoft Teams

Why We Love It

We love this SaaS solution because it fills a critical gap for SaaS companies using Microsoft Teams. It simplifies the process of managing incident and service request tickets, directly within the Teams interface. This means less time spent switching between apps and more time to focus on resolving issues and providing excellent customer support. Its certification by Microsoft gives additional confidence in the product's reliability and compatibility.

Contact vendor for pricing details

As a certified Microsoft Teams add-on, this ticketing system is specifically designed for incident and service request management. It integrates seamlessly with existing Microsoft Teams workflows, making it ideal for SaaS companies that rely heavily on Teams for communication and collaboration.

2
Expert Score
9.7 / 10
640
101
24/7 SUPPORT
STREAMLINED TICKETING

HelpDesk® Service & Ticketing

HelpDesk® Service & Ticketing
Free plan available, enterprise pricing available
View Website
24/7 SUPPORT
STREAMLINED TICKETING

Why We Love It

HelpDesk® is the go-to software for staffing agencies that need to manage IT teams. It provides a centralized hub for ticketing and customer communication, making it easier to track progress and solve issues promptly. The software is tailored to the industry's needs, with features crafted for IT team management and customer interaction. Plus, it offers seamless integration with other systems, making it a robust and versatile solution for staffing agencies.

Pros

  • Efficient ticketing system
  • Easy customer communication management
  • Industry-specific features
  • Easy integration
  • 24/7 support

Cons

  • Limited free plan features
  • May require training for full use
  • Additional cost for premium features

Free plan available, enterprise pricing available

HelpDesk® is an excellent tool for staffing agencies working with IT teams. The software offers a robust ticketing system and customer communication management, allowing agencies to streamline their workflow and improve customer relationship management significantly. Its features are designed to address the unique needs of IT teams, making it an indispensable tool in the industry.

Pros

  • Efficient ticketing system
  • Easy customer communication management
  • Industry-specific features
  • Easy integration
  • 24/7 support

Cons

  • Limited free plan features
  • May require training for full use
  • Additional cost for premium features
24/7 SUPPORT
STREAMLINED TICKETING

Why We Love It

HelpDesk® is the go-to software for staffing agencies that need to manage IT teams. It provides a centralized hub for ticketing and customer communication, making it easier to track progress and solve issues promptly. The software is tailored to the industry's needs, with features crafted for IT team management and customer interaction. Plus, it offers seamless integration with other systems, making it a robust and versatile solution for staffing agencies.

Pros

  • Efficient ticketing system
  • Easy customer communication management
  • Industry-specific features
  • Easy integration
  • 24/7 support

Cons

  • Limited free plan features
  • May require training for full use
  • Additional cost for premium features

Why We Love It

HelpDesk® is the go-to software for staffing agencies that need to manage IT teams. It provides a centralized hub for ticketing and customer communication, making it easier to track progress and solve issues promptly. The software is tailored to the industry's needs, with features crafted for IT team management and customer interaction. Plus, it offers seamless integration with other systems, making it a robust and versatile solution for staffing agencies.

Free plan available, enterprise pricing available

HelpDesk® is an excellent tool for staffing agencies working with IT teams. The software offers a robust ticketing system and customer communication management, allowing agencies to streamline their workflow and improve customer relationship management significantly. Its features are designed to address the unique needs of IT teams, making it an indispensable tool in the industry.

3
Expert Score
9.6 / 10
463
23
REGULATORY COMPLIANCE
ONBOARDING AUTOMATION

Sourcepass Managed IT Services

Sourcepass Managed IT Services
Custom pricing based on individual needs
View Website
REGULATORY COMPLIANCE
ONBOARDING AUTOMATION

Why We Love It

In an industry where time is money, private equity firms love Sourcepass for its 24/7 IT support and proactive cybersecurity. The standardized infrastructure minimizes the risk of system failures, while the smooth onboarding/offboarding automation simplifies transitions. Plus, their focus on regulatory compliance is a major relief for firms who are always under scrutiny.

Pros

  • 24/7 IT support
  • Proactive cybersecurity measures
  • Regulatory compliance
  • Standardized infrastructure
  • Smooth onboarding/offboarding automation

Cons

  • Pricing not transparent
  • May be overkill for small firms
  • Reliance on a third party for IT needs

Custom pricing based on individual needs

Sourcepass addresses the specific needs of private equity firms by providing a 24/7 managed IT service with strong cybersecurity measures and standardized infrastructure. It also ensures regulatory compliance and smooth onboarding/offboarding automation, all critical aspects in the private equity sector.

Pros

  • 24/7 IT support
  • Proactive cybersecurity measures
  • Regulatory compliance
  • Standardized infrastructure
  • Smooth onboarding/offboarding automation

Cons

  • Pricing not transparent
  • May be overkill for small firms
  • Reliance on a third party for IT needs
REGULATORY COMPLIANCE
ONBOARDING AUTOMATION

Why We Love It

In an industry where time is money, private equity firms love Sourcepass for its 24/7 IT support and proactive cybersecurity. The standardized infrastructure minimizes the risk of system failures, while the smooth onboarding/offboarding automation simplifies transitions. Plus, their focus on regulatory compliance is a major relief for firms who are always under scrutiny.

Pros

  • 24/7 IT support
  • Proactive cybersecurity measures
  • Regulatory compliance
  • Standardized infrastructure
  • Smooth onboarding/offboarding automation

Cons

  • Pricing not transparent
  • May be overkill for small firms
  • Reliance on a third party for IT needs

Why We Love It

In an industry where time is money, private equity firms love Sourcepass for its 24/7 IT support and proactive cybersecurity. The standardized infrastructure minimizes the risk of system failures, while the smooth onboarding/offboarding automation simplifies transitions. Plus, their focus on regulatory compliance is a major relief for firms who are always under scrutiny.

Custom pricing based on individual needs

Sourcepass addresses the specific needs of private equity firms by providing a 24/7 managed IT service with strong cybersecurity measures and standardized infrastructure. It also ensures regulatory compliance and smooth onboarding/offboarding automation, all critical aspects in the private equity sector.

4
Expert Score
9.4 / 10
452
23
MICROSOFT INTEGRATION
CLOUD ACCESSIBILITY

Microsoft Teams Ticketing System

Microsoft Teams Ticketing System
Pricing model information is not provided on the product page.
View Website
MICROSOFT INTEGRATION
CLOUD ACCESSIBILITY

Why We Love It

As a ticketing system that integrates seamlessly with Microsoft Teams, this solution is a game-changer for IT professionals working with Microsoft ecosystems. It streamlines the process of managing service desk incidents and helpdesk requests, enhancing efficiency and productivity. Plus, being certified by Microsoft 365 assures users of its reliability and compliance with Microsoft's high standards.

Pros

  • Fully integrated with Microsoft Teams
  • Efficient handling of service desk incidents
  • Helpdesk request management
  • Certified by Microsoft 365
  • Full access to features

Cons

  • Pricing information not readily available
  • May require familiarization for non-Microsoft users
  • Limited to Microsoft ecosystem

Pricing model information is not provided on the product page.

This SaaS solution is designed specifically for IT Teams and contractors. It provides an intuitive and easy-to-use platform for managing service desk incidents and helpdesk requests directly within Microsoft Teams. It is certified by Microsoft 365 and offers full access to its features, making it an ideal tool for IT professionals working with Microsoft ecosystems.

Pros

  • Fully integrated with Microsoft Teams
  • Efficient handling of service desk incidents
  • Helpdesk request management
  • Certified by Microsoft 365
  • Full access to features

Cons

  • Pricing information not readily available
  • May require familiarization for non-Microsoft users
  • Limited to Microsoft ecosystem
MICROSOFT INTEGRATION
CLOUD ACCESSIBILITY

Why We Love It

As a ticketing system that integrates seamlessly with Microsoft Teams, this solution is a game-changer for IT professionals working with Microsoft ecosystems. It streamlines the process of managing service desk incidents and helpdesk requests, enhancing efficiency and productivity. Plus, being certified by Microsoft 365 assures users of its reliability and compliance with Microsoft's high standards.

Pros

  • Fully integrated with Microsoft Teams
  • Efficient handling of service desk incidents
  • Helpdesk request management
  • Certified by Microsoft 365
  • Full access to features

Cons

  • Pricing information not readily available
  • May require familiarization for non-Microsoft users
  • Limited to Microsoft ecosystem

Why We Love It

As a ticketing system that integrates seamlessly with Microsoft Teams, this solution is a game-changer for IT professionals working with Microsoft ecosystems. It streamlines the process of managing service desk incidents and helpdesk requests, enhancing efficiency and productivity. Plus, being certified by Microsoft 365 assures users of its reliability and compliance with Microsoft's high standards.

Pricing model information is not provided on the product page.

This SaaS solution is designed specifically for IT Teams and contractors. It provides an intuitive and easy-to-use platform for managing service desk incidents and helpdesk requests directly within Microsoft Teams. It is certified by Microsoft 365 and offers full access to its features, making it an ideal tool for IT professionals working with Microsoft ecosystems.

5
Expert Score
9.3 / 10
694
103
SLA MANAGEMENT

Atera's Help Desk & Ticketing System

Atera's Help Desk & Ticketing System
Starts at $59/month per technician, annual billing offers a discount
View Website
SLA MANAGEMENT

Why We Love It

Atera's Help Desk & Ticketing System is a game changer for IT teams in the recruitment industry. Its seamless integration with existing systems, robust automation features, and the ability to streamline complex workflows make it a top choice for industry professionals. It's designed keeping in mind the unique needs of recruitment agencies, offering a unified platform to manage IT support requests, which is a boon for efficiency and productivity.

Pros

  • Unified platform for IT support
  • Automated workflows
  • Efficient request management
  • Boosts productivity
  • Designed for recruitment agencies

Cons

  • Limited customization
  • No free plan offered
  • May be overkill for very small agencies

Starts at $59/month per technician, annual billing offers a discount

Atera's Help Desk and Ticketing System offers a unified platform designed to streamline the IT support process for recruitment agencies. Its robust features allow for efficient request management, automated workflows, and productivity boost. It directly addresses the industry's need for swift, seamless, and organized communication between IT teams and recruitment personnel.

Pros

  • Unified platform for IT support
  • Automated workflows
  • Efficient request management
  • Boosts productivity
  • Designed for recruitment agencies

Cons

  • Limited customization
  • No free plan offered
  • May be overkill for very small agencies
SLA MANAGEMENT

Why We Love It

Atera's Help Desk & Ticketing System is a game changer for IT teams in the recruitment industry. Its seamless integration with existing systems, robust automation features, and the ability to streamline complex workflows make it a top choice for industry professionals. It's designed keeping in mind the unique needs of recruitment agencies, offering a unified platform to manage IT support requests, which is a boon for efficiency and productivity.

Pros

  • Unified platform for IT support
  • Automated workflows
  • Efficient request management
  • Boosts productivity
  • Designed for recruitment agencies

Cons

  • Limited customization
  • No free plan offered
  • May be overkill for very small agencies

Why We Love It

Atera's Help Desk & Ticketing System is a game changer for IT teams in the recruitment industry. Its seamless integration with existing systems, robust automation features, and the ability to streamline complex workflows make it a top choice for industry professionals. It's designed keeping in mind the unique needs of recruitment agencies, offering a unified platform to manage IT support requests, which is a boon for efficiency and productivity.

Starts at $59/month per technician, annual billing offers a discount

Atera's Help Desk and Ticketing System offers a unified platform designed to streamline the IT support process for recruitment agencies. Its robust features allow for efficient request management, automated workflows, and productivity boost. It directly addresses the industry's need for swift, seamless, and organized communication between IT teams and recruitment personnel.

6
Expert Score
9.1 / 10
733
50

Dash Photo & Studio Management

Dash Photo & Studio Management
Enterprise pricing available
View Website

Why We Love It

Dash's Photo & Studio Management software is a true game changer for IT teams in photography studios. It's not just a ticketing and service desk tool - it's a comprehensive system that handles everything from website setup and branding to analytics and bookings. This specialized focus makes it a must-have tool for any photography studio looking to streamline their operations and enhance efficiency. Plus, its 24/7 support ensures you're never left in the lurch.

Pros

  • Tailored for photography studios
  • Comprehensive feature set
  • Streamlined operations
  • Easy integration
  • 24/7 support

Cons

  • May be complex for beginners
  • Limited customization options

Enterprise pricing available

Dash Photo & Studio Management is a detailed SaaS solution designed for IT teams in photography studios. By consolidating website setup, branding, analytics, and booking in one platform, it caters directly to the unique needs of these teams, streamlining their tasks and enhancing their efficiency.

Pros

  • Tailored for photography studios
  • Comprehensive feature set
  • Streamlined operations
  • Easy integration
  • 24/7 support

Cons

  • May be complex for beginners
  • Limited customization options

Why We Love It

Dash's Photo & Studio Management software is a true game changer for IT teams in photography studios. It's not just a ticketing and service desk tool - it's a comprehensive system that handles everything from website setup and branding to analytics and bookings. This specialized focus makes it a must-have tool for any photography studio looking to streamline their operations and enhance efficiency. Plus, its 24/7 support ensures you're never left in the lurch.

Pros

  • Tailored for photography studios
  • Comprehensive feature set
  • Streamlined operations
  • Easy integration
  • 24/7 support

Cons

  • May be complex for beginners
  • Limited customization options

Why We Love It

Dash's Photo & Studio Management software is a true game changer for IT teams in photography studios. It's not just a ticketing and service desk tool - it's a comprehensive system that handles everything from website setup and branding to analytics and bookings. This specialized focus makes it a must-have tool for any photography studio looking to streamline their operations and enhance efficiency. Plus, its 24/7 support ensures you're never left in the lurch.

Enterprise pricing available

Dash Photo & Studio Management is a detailed SaaS solution designed for IT teams in photography studios. By consolidating website setup, branding, analytics, and booking in one platform, it caters directly to the unique needs of these teams, streamlining their tasks and enhancing their efficiency.

7
Expert Score
9.0 / 10
576
116
24/7 SUPPORT
PROACTIVE SECURITY

ITPartners+ PE/VC IT Support

ITPartners+ PE/VC IT Support
Custom pricing based on specific needs of the organization
View Website
24/7 SUPPORT
PROACTIVE SECURITY

Why We Love It

ITPartners+ is a robust and powerful IT solution that understands the complexities and challenges of the private equity and venture capital industry. It provides not just IT support, but strategic advice, security measures, and assistance with regulatory compliance - all critical factors in this industry. Its tailored approach ensures that every firm's unique needs and issues are addressed, making it a trusted partner for IT support.

Pros

  • Comprehensive IT solution
  • Advanced cybersecurity measures
  • Tailored to PE/VC industry
  • Regulatory compliance assistance
  • 24/7 support

Cons

  • Custom pricing may be higher
  • Dependent on third-party service
  • May require organizational adjustment

Custom pricing based on specific needs of the organization

ITPartners+ provides an industry-specific solution for private equity and venture capital firms, offering managed IT services, vCIO services, compliance solutions and security measures. The software addresses the unique needs of the industry, such as advanced cybersecurity and regulatory compliance, which are critical for sensitive financial data.

Pros

  • Comprehensive IT solution
  • Advanced cybersecurity measures
  • Tailored to PE/VC industry
  • Regulatory compliance assistance
  • 24/7 support

Cons

  • Custom pricing may be higher
  • Dependent on third-party service
  • May require organizational adjustment
24/7 SUPPORT
PROACTIVE SECURITY

Why We Love It

ITPartners+ is a robust and powerful IT solution that understands the complexities and challenges of the private equity and venture capital industry. It provides not just IT support, but strategic advice, security measures, and assistance with regulatory compliance - all critical factors in this industry. Its tailored approach ensures that every firm's unique needs and issues are addressed, making it a trusted partner for IT support.

Pros

  • Comprehensive IT solution
  • Advanced cybersecurity measures
  • Tailored to PE/VC industry
  • Regulatory compliance assistance
  • 24/7 support

Cons

  • Custom pricing may be higher
  • Dependent on third-party service
  • May require organizational adjustment

Why We Love It

ITPartners+ is a robust and powerful IT solution that understands the complexities and challenges of the private equity and venture capital industry. It provides not just IT support, but strategic advice, security measures, and assistance with regulatory compliance - all critical factors in this industry. Its tailored approach ensures that every firm's unique needs and issues are addressed, making it a trusted partner for IT support.

Custom pricing based on specific needs of the organization

ITPartners+ provides an industry-specific solution for private equity and venture capital firms, offering managed IT services, vCIO services, compliance solutions and security measures. The software addresses the unique needs of the industry, such as advanced cybersecurity and regulatory compliance, which are critical for sensitive financial data.

8
Expert Score
8.8 / 10
396
91
EFFICIENT TICKET MANAGEMENT

Jitbit SaaS Help Desk

Jitbit SaaS Help Desk
Starting at $29/month, Free 21-day trial available, Enterprise pricing available
View Website
EFFICIENT TICKET MANAGEMENT

Why We Love It

Jitbit's SaaS Help Desk is a game-changer for SaaS companies. It not only streamlines customer support but also ensures effective IT asset management and knowledge base creation. Its cloud-based nature allows for remote accessibility, making it ideal for teams spread across different locations. The email integration feature allows for seamless communication, ensuring that no ticket goes unnoticed. Its 24/7 support ensures that any issues are promptly resolved.

Pros

  • Cloud-based solution
  • Easy email integration
  • Asset tracking
  • Knowledge base functionality
  • 24/7 support

Cons

  • No free plan beyond trial period
  • May require some initial setup

Starting at $29/month, Free 21-day trial available, Enterprise pricing available

Jitbit's SaaS Help Desk is a comprehensive support ticket system tailored for SaaS companies. It aids in asset tracking, file attachments, knowledge base creation, and email integration. It addresses the industry's needs by providing a streamlined process to handle customer queries, track IT assets, and manage information flow.

Pros

  • Cloud-based solution
  • Easy email integration
  • Asset tracking
  • Knowledge base functionality
  • 24/7 support

Cons

  • No free plan beyond trial period
  • May require some initial setup
EFFICIENT TICKET MANAGEMENT

Why We Love It

Jitbit's SaaS Help Desk is a game-changer for SaaS companies. It not only streamlines customer support but also ensures effective IT asset management and knowledge base creation. Its cloud-based nature allows for remote accessibility, making it ideal for teams spread across different locations. The email integration feature allows for seamless communication, ensuring that no ticket goes unnoticed. Its 24/7 support ensures that any issues are promptly resolved.

Pros

  • Cloud-based solution
  • Easy email integration
  • Asset tracking
  • Knowledge base functionality
  • 24/7 support

Cons

  • No free plan beyond trial period
  • May require some initial setup

Why We Love It

Jitbit's SaaS Help Desk is a game-changer for SaaS companies. It not only streamlines customer support but also ensures effective IT asset management and knowledge base creation. Its cloud-based nature allows for remote accessibility, making it ideal for teams spread across different locations. The email integration feature allows for seamless communication, ensuring that no ticket goes unnoticed. Its 24/7 support ensures that any issues are promptly resolved.

Starting at $29/month, Free 21-day trial available, Enterprise pricing available

Jitbit's SaaS Help Desk is a comprehensive support ticket system tailored for SaaS companies. It aids in asset tracking, file attachments, knowledge base creation, and email integration. It addresses the industry's needs by providing a streamlined process to handle customer queries, track IT assets, and manage information flow.

9
Expert Score
8.7 / 10
431
52
COMPREHENSIVE IT SUITE

Legendary IT Support

Legendary IT Support
Custom pricing model based on services required
View Website
COMPREHENSIVE IT SUITE

Why We Love It

Legendary IT's support for private equity is a stand-out because it's specifically tailored for this industry. They understand the critical role of secure and efficient IT systems in managing investments and portfolio companies. With their 24/7 support and guaranteed response times, firms can rest assured that their IT concerns will be promptly addressed, allowing them to focus more on decision-making and less on IT issues.

Pros

  • Extensive experience in IT Support
  • Customized solutions for Private Equity firms
  • Proactive monitoring and maintenance
  • 24/7 support
  • Guaranteed response times

Cons

  • Pricing might be high for small firms
  • Lack of standardized pricing information

Custom pricing model based on services required

Legendary IT Support for Private Equity firms is a comprehensive SaaS solution that understands the unique needs of Private Equity ventures. They offer a range of services, from IT support to networking and system administration tasks, to ensure that the IT infrastructure is robust and secure, enabling firms to focus on their core business operations.

Pros

  • Extensive experience in IT Support
  • Customized solutions for Private Equity firms
  • Proactive monitoring and maintenance
  • 24/7 support
  • Guaranteed response times

Cons

  • Pricing might be high for small firms
  • Lack of standardized pricing information
COMPREHENSIVE IT SUITE

Why We Love It

Legendary IT's support for private equity is a stand-out because it's specifically tailored for this industry. They understand the critical role of secure and efficient IT systems in managing investments and portfolio companies. With their 24/7 support and guaranteed response times, firms can rest assured that their IT concerns will be promptly addressed, allowing them to focus more on decision-making and less on IT issues.

Pros

  • Extensive experience in IT Support
  • Customized solutions for Private Equity firms
  • Proactive monitoring and maintenance
  • 24/7 support
  • Guaranteed response times

Cons

  • Pricing might be high for small firms
  • Lack of standardized pricing information

Why We Love It

Legendary IT's support for private equity is a stand-out because it's specifically tailored for this industry. They understand the critical role of secure and efficient IT systems in managing investments and portfolio companies. With their 24/7 support and guaranteed response times, firms can rest assured that their IT concerns will be promptly addressed, allowing them to focus more on decision-making and less on IT issues.

Custom pricing model based on services required

Legendary IT Support for Private Equity firms is a comprehensive SaaS solution that understands the unique needs of Private Equity ventures. They offer a range of services, from IT support to networking and system administration tasks, to ensure that the IT infrastructure is robust and secure, enabling firms to focus on their core business operations.

10
Expert Score
10.0 / 10
476
75
STREAMLINED OPERATIONS

HappyFox AI Support Platform

HappyFox AI Support Platform
Flexible pricing model, 'Starts at $29/month', 'Enterprise pricing available'
View Website
STREAMLINED OPERATIONS

Why We Love It

HappyFox stands out for its AI-powered functionalities tailored for startups. Its full-stack support platform ensures smooth operations, timely issue resolution, and efficient workflow management. The platform's in-built chat and reporting tools provide real-time communication and data-driven insights. This, coupled with round-the-clock support, makes HappyFox an ideal choice for startups aiming to streamline their CS, IT, and Operations.

Pros

  • Comprehensive AI-powered platform
  • Versatile functionality
  • Efficient workflow automation
  • In-built chat and reporting
  • 24/7 support

Cons

  • Could be complex for beginners
  • Limited customization options
  • Pricing can be high for startups

Flexible pricing model, 'Starts at $29/month', 'Enterprise pricing available'

HappyFox is a robust AI-driven support platform specifically designed for Customer Service, IT, and Operations teams in startups. It provides a comprehensive solution which includes a Help Desk, Service Desk, Workflow Automation, Chat, and Reporting, all in one platform. The software's AI capabilities ensure efficient issue resolution, streamlined operations, and improved overall productivity.

Pros

  • Comprehensive AI-powered platform
  • Versatile functionality
  • Efficient workflow automation
  • In-built chat and reporting
  • 24/7 support

Cons

  • Could be complex for beginners
  • Limited customization options
  • Pricing can be high for startups
STREAMLINED OPERATIONS

Why We Love It

HappyFox stands out for its AI-powered functionalities tailored for startups. Its full-stack support platform ensures smooth operations, timely issue resolution, and efficient workflow management. The platform's in-built chat and reporting tools provide real-time communication and data-driven insights. This, coupled with round-the-clock support, makes HappyFox an ideal choice for startups aiming to streamline their CS, IT, and Operations.

Pros

  • Comprehensive AI-powered platform
  • Versatile functionality
  • Efficient workflow automation
  • In-built chat and reporting
  • 24/7 support

Cons

  • Could be complex for beginners
  • Limited customization options
  • Pricing can be high for startups

Why We Love It

HappyFox stands out for its AI-powered functionalities tailored for startups. Its full-stack support platform ensures smooth operations, timely issue resolution, and efficient workflow management. The platform's in-built chat and reporting tools provide real-time communication and data-driven insights. This, coupled with round-the-clock support, makes HappyFox an ideal choice for startups aiming to streamline their CS, IT, and Operations.

Flexible pricing model, 'Starts at $29/month', 'Enterprise pricing available'

HappyFox is a robust AI-driven support platform specifically designed for Customer Service, IT, and Operations teams in startups. It provides a comprehensive solution which includes a Help Desk, Service Desk, Workflow Automation, Chat, and Reporting, all in one platform. The software's AI capabilities ensure efficient issue resolution, streamlined operations, and improved overall productivity.

Product Comparison

Product Integrates With Zapier Supports SSO Has Public API Has Free Plan Popular Integrations Live Chat Support SOC 2 or ISO Certified Has Free Trial Starting Price Has Mobile App
1FieldEdge Plumbing Software
Yes Enterprise plans only Yes No QuickBooks, Salesforce, Google Calendar Yes Not specified Contact for trial Custom pricing Yes
2Zuper Plumbing Software
Yes Yes Yes No QuickBooks, Google Workspace, Zapier Yes Not specified Yes - 14 days Contact for pricing Yes
3Stivers IT Support Staffing
N/A
(Service Desk & Ticketing for IT Teams for Recruitment Agencies)
N/A
(Service Desk & Ticketing for IT Teams for Recruitment Agencies)
N/A
(Service Desk & Ticketing for IT Teams for Recruitment Agencies)
N/A
(Service Desk & Ticketing for IT Teams for Recruitment Agencies)
N/A
(Service Desk & Ticketing for IT Teams for Recruitment Agencies)
N/A
(Service Desk & Ticketing for IT Teams for Recruitment Agencies)
N/A
(Service Desk & Ticketing for IT Teams for Recruitment Agencies)
N/A
(Service Desk & Ticketing for IT Teams for Recruitment Agencies)
N/A
(Service Desk & Ticketing for IT Teams for Recruitment Agencies)
N/A
(Service Desk & Ticketing for IT Teams for Recruitment Agencies)
4Spiceworks Cloud Based Help Desk
No No No Yes Limited integrations Email/Ticket only Not specified N/A
(Service Desk & Ticketing for IT Teams for SaaS Companies)
Free No
5Groove Ticketing
Yes No Yes Yes Slack, Google Workspace, Trello No Not specified Yes - 14 days $15/user/month Web-only
6SpaceBring Photo Studio Management
Not specified Not specified Not specified No Not specified Not specified Not specified Not specified Custom pricing Not specified
7ServiceTitan Plumbing Software
Yes Yes Yes No QuickBooks, Google Workspace, Microsoft 365 Yes SOC 2 Contact for trial Enterprise pricing available Yes
8Roof Chief - Roofing CRM & Estimating Software
No No No No Limited integrations Email/Ticket only Not specified Contact for trial Enterprise pricing available Yes
9Suptask Help Desk Software
No No No Yes Slack No Not specified Yes - 14 days $30/month No
10ITarian Service Desk
No Yes Yes Yes Slack, Microsoft Teams, Google Workspace Yes Not specified Yes - 30 days Free Web-only
1

FieldEdge Plumbing Software

Integrates With Zapier
Yes
Supports SSO
Enterprise plans only
Has Public API
Yes
Has Free Plan
No
Popular Integrations
QuickBooks, Salesforce, Google Calendar
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Has Free Trial
Contact for trial
Starting Price
Custom pricing
Has Mobile App
Yes
2

Zuper Plumbing Software

Integrates With Zapier
Yes
Supports SSO
Yes
Has Public API
Yes
Has Free Plan
No
Popular Integrations
QuickBooks, Google Workspace, Zapier
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Has Free Trial
Yes - 14 days
Starting Price
Contact for pricing
Has Mobile App
Yes
3

Stivers IT Support Staffing

Integrates With Zapier (Service Desk & Ticketing for IT Teams for Recruitment Agencies)
N/A
Supports SSO (Service Desk & Ticketing for IT Teams for Recruitment Agencies)
N/A
Has Public API (Service Desk & Ticketing for IT Teams for Recruitment Agencies)
N/A
Has Free Plan (Service Desk & Ticketing for IT Teams for Recruitment Agencies)
N/A
Popular Integrations (Service Desk & Ticketing for IT Teams for Recruitment Agencies)
N/A
Live Chat Support (Service Desk & Ticketing for IT Teams for Recruitment Agencies)
N/A
SOC 2 or ISO Certified (Service Desk & Ticketing for IT Teams for Recruitment Agencies)
N/A
Has Free Trial (Service Desk & Ticketing for IT Teams for Recruitment Agencies)
N/A
Starting Price (Service Desk & Ticketing for IT Teams for Recruitment Agencies)
N/A
Has Mobile App (Service Desk & Ticketing for IT Teams for Recruitment Agencies)
N/A
4

Spiceworks Cloud Based Help Desk

Integrates With Zapier
No
Supports SSO
No
Has Public API
No
Has Free Plan
Yes
Popular Integrations
Limited integrations
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Has Free Trial (Service Desk & Ticketing for IT Teams for SaaS Companies)
N/A
Starting Price
Free
Has Mobile App
No
5

Groove Ticketing

Integrates With Zapier
Yes
Supports SSO
No
Has Public API
Yes
Has Free Plan
Yes
Popular Integrations
Slack, Google Workspace, Trello
Live Chat Support
No
SOC 2 or ISO Certified
Not specified
Has Free Trial
Yes - 14 days
Starting Price
$15/user/month
Has Mobile App
Web-only
6

SpaceBring Photo Studio Management

Integrates With Zapier
Not specified
Supports SSO
Not specified
Has Public API
Not specified
Has Free Plan
No
Popular Integrations
Not specified
Live Chat Support
Not specified
SOC 2 or ISO Certified
Not specified
Has Free Trial
Not specified
Starting Price
Custom pricing
Has Mobile App
Not specified
7

ServiceTitan Plumbing Software

Integrates With Zapier
Yes
Supports SSO
Yes
Has Public API
Yes
Has Free Plan
No
Popular Integrations
QuickBooks, Google Workspace, Microsoft 365
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Has Free Trial
Contact for trial
Starting Price
Enterprise pricing available
Has Mobile App
Yes
8

Roof Chief - Roofing CRM & Estimating Software

Integrates With Zapier
No
Supports SSO
No
Has Public API
No
Has Free Plan
No
Popular Integrations
Limited integrations
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Has Free Trial
Contact for trial
Starting Price
Enterprise pricing available
Has Mobile App
Yes
9

Suptask Help Desk Software

Integrates With Zapier
No
Supports SSO
No
Has Public API
No
Has Free Plan
Yes
Popular Integrations
Slack
Live Chat Support
No
SOC 2 or ISO Certified
Not specified
Has Free Trial
Yes - 14 days
Starting Price
$30/month
Has Mobile App
No
10

ITarian Service Desk

Integrates With Zapier
No
Supports SSO
Yes
Has Public API
Yes
Has Free Plan
Yes
Popular Integrations
Slack, Microsoft Teams, Google Workspace
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Has Free Trial
Yes - 30 days
Starting Price
Free
Has Mobile App
Web-only

Similar Categories

Service Desk & Ticketing for IT Teams for Startups
Service Desk & Ticketing for IT Teams for Startups
Service Desk & Ticketing for IT Teams for Staffing Agencies
Service Desk & Ticketing for IT Teams for Staffing Agencies
Service Desk & Ticketing for IT Teams for SaaS Companies
Service Desk & Ticketing for IT Teams for SaaS Companies
Service Desk & Ticketing for IT Teams for Roofing Companies
Service Desk & Ticketing for IT Teams for Roofing Companies
Service Desk & Ticketing for IT Teams for Recruitment Agencies
Service Desk & Ticketing for IT Teams for Recruitment Agencies
Service Desk & Ticketing for IT Teams for Private Equity Firms
Service Desk & Ticketing for IT Teams for Private Equity Firms
Service Desk & Ticketing for IT Teams for Plumbers
Service Desk & Ticketing for IT Teams for Plumbers
Service Desk & Ticketing for IT Teams for Photography Studios
Service Desk & Ticketing for IT Teams for Photography Studios
Service Desk & Ticketing for IT Teams for Contractors
Service Desk & Ticketing for IT Teams for Contractors

How We Rank Products

How We Evaluate Products

How We Evaluate at This Level

This category highlights the strongest overall performers across closely related, specialized use cases.

Rather than evaluating products in isolation, we first analyze performance within highly specific niches, such as Service Desk & Ticketing for IT Teams for Contractors, Service Desk & Ticketing for IT Teams for Photography Studios, Service Desk & Ticketing for IT Teams for Plumbers and Service Desk & Ticketing for IT Teams for Private Equity Firms .

From those niche evaluations, we surface products that consistently demonstrate strength across multiple use cases.

Only solutions that perform at a high level across several specialized categories are featured here. This approach allows us to identify well-rounded platforms that excel beyond a single narrow scenario and represent the best all-around options within this broader category.

Our Evaluation Process

Our Evaluation Process

For IT service desk platforms, we evaluate ticketing workflows, automation, SLA configuration, knowledge bases, and multi-channel support. We assess integrations with monitoring tools, identity systems, collaboration platforms, and CMDBs. We also review reporting on resolution times, agent performance, and request trends. At the Level 3 level, we highlight tools that excel across Level 4 niches such as SMB helpdesks, enterprise ITSM suites, and hybrid support environments to present top-tier service desk solutions.

Verification

Categories reflect standard ITIL, incident management, and internal support operations practices. Our taxonomy aligns with how IT teams evaluate helpdesk platforms by scale and process maturity. Level 3 entries derive from deeper Level 4 analyses across industry, ticket volume, and workflow complexity.

Verification

  • Products evaluated through comprehensive research and analysis of industry standards in service desk and ticketing solutions.
  • Rankings based on analysis of user reviews, expert ratings, and feature specifications specific to IT team needs.
  • Selection criteria focus on scalability, usability, and integration capabilities within existing IT infrastructures.

As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.

Frequently Asked Questions About Service Desk & Ticketing for IT Teams

What makes a service desk & ticketing for it teams the "best"?

We evaluate products based on quality, performance, value for money, user reviews, durability, and ease of use. Our rankings are updated regularly to reflect the latest market offerings and user feedback.

How often do you update your service desk & ticketing for it teams recommendations?

Our team continuously monitors the market for new products and updates our recommendations quarterly. We also adjust rankings based on user feedback and new testing results.

Do you test all the products you recommend?

Yes, whenever possible, we physically test products in our labs. For products we can't test directly, we rely on verified user reviews, expert opinions, and detailed specifications to make informed recommendations.

What if I'm looking for a specific type of service desk & ticketing for it teams?

Our top 10 list covers the most popular and highly-rated options. If you have specific requirements, check our detailed product descriptions and pros/cons to find the best match for your needs.

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What This Award Means