"Unlocking Efficiency: Insights into the Best Service Desk & Ticketing Solutions for IT Teams in Staffing Agencies" Market research shows that the right service desk and ticketing solutions can significantly enhance IT team productivity, especially within staffing agencies. Customer review analysis indicates that tools like Zendesk and Freshservice often rank highly for their user-friendly interfaces and robust feature sets. Users frequently note that Zendesk's customization options are particularly beneficial for tailoring workflows to specific agency needs, while Freshservice is commonly recognized for its automation capabilities that may help streamline ticket resolution times. Interestingly, many consumers indicate that performance is often more critical than flashy marketing claims. For instance, while some brands boast about extensive integrations, reviews suggest that effective communication and ease of use are paramount. Are you really going to choose a service just because it has a flashy logo?"Unlocking Efficiency: Insights into the Best Service Desk & Ticketing Solutions for IT Teams in Staffing Agencies" Market research shows that the right service desk and ticketing solutions can significantly enhance IT team productivity, especially within staffing agencies."Unlocking Efficiency: Insights into the Best Service Desk & Ticketing Solutions for IT Teams in Staffing Agencies" Market research shows that the right service desk and ticketing solutions can significantly enhance IT team productivity, especially within staffing agencies. Customer review analysis indicates that tools like Zendesk and Freshservice often rank highly for their user-friendly interfaces and robust feature sets. Users frequently note that Zendesk's customization options are particularly beneficial for tailoring workflows to specific agency needs, while Freshservice is commonly recognized for its automation capabilities that may help streamline ticket resolution times. Interestingly, many consumers indicate that performance is often more critical than flashy marketing claims. For instance, while some brands boast about extensive integrations, reviews suggest that effective communication and ease of use are paramount. Are you really going to choose a service just because it has a flashy logo? One survey found that over 60% of IT professionals prioritize ease of onboarding over other features. Additionally, industry reports show that pricing can vary widely, with platforms like Jira Service Management offering flexible plans that cater to different budgets. This flexibility is essential for staffing agencies that may experience fluctuating demands throughout the year. A fun fact: Freshservice started as a part of Freshworks, which began its journey in 2010, emphasizing the importance of user experience from the get-go. In summary, while marketing may focus on flashy features, the research clearly suggests that usability, customization, and budget-friendly options are what truly matter when selecting a service desk and ticketing solution for IT teams. After all, who wants a complex system that feels like a Rubik's cube?
TeamSupport is a B2B customer support software designed specifically for IT and staffing agencies. It provides robust help desk ticketing and live chat solutions, making it easier to manage and resolve IT issues and customer inquiries effectively and efficiently.
TeamSupport is a B2B customer support software designed specifically for IT and staffing agencies. It provides robust help desk ticketing and live chat solutions, making it easier to manage and resolve IT issues and customer inquiries effectively and efficiently.
Support teams needing to track customer health and distress indices
Skip if
B2C companies dealing with high-volume, transactional individual support
Internal IT helpdesks focused solely on employee ticket resolution
Expert Take
Our analysis shows TeamSupport distinguishes itself with a laser focus on B2B needs, specifically through its proprietary Customer Distress Index (CDI). Unlike generic tools, research indicates it tracks issues at the company level, allowing support teams to identify at-risk accounts before churn occurs. Based on documented security features like SOC 2 Type II and HIPAA compliance, it is a robust choice for regulated industries.
Pros
Customer Distress Index (CDI) predicts churn
Company-level B2B tracking
SOC 2 Type II & HIPAA compliant
Visual support tools (screen recording)
Collaborative 'Water Cooler' for agents
Cons
Mobile app performance issues
Dated user interface
No free plan available
Steep learning curve for some
Occasional slow loading times
This score is backed by structured Google research and verified sources.
Overall Score
9.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Service Desk & Ticketing for IT Teams for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the software's ability to handle complex B2B support scenarios, including ticket management, automation, and multi-channel capabilities.
What We Found
TeamSupport offers specialized B2B features like company-level (not just contact-level) management, visual support tools, and a collaborative 'Water Cooler' for agents.
Score Rationale
The product scores highly for its depth in B2B-specific functionality, though it is slightly held back by user reports of needing more seamless integrations.
Supporting Evidence
The platform includes advanced features like ticket automation, SLA management, and sentiment analysis. Sentiment analysis can do this and it's become a great feature for optimizing the work loads of support teams.
— hospitalitynet.org
B2C software only tracks at the contact level, so make sure you also track at the company level to catch recurring or critical issues. Customer AND contact tracking - B2C software only tracks at the contact level, so make sure you also track at the company level
— hospitalitynet.org
9.1
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for industry recognition, longevity, user sentiment, and adoption by established B2B enterprises.
What We Found
TeamSupport is a recognized player in the B2B space, featured in the 2025 Software Advice FrontRunners report and maintaining strong compliance standards.
Score Rationale
The company demonstrates strong market standing with recent awards and long-term presence, solidifying its credibility despite niche competition.
Supporting Evidence
The platform is designed specifically for B2B technology-enabled companies. TeamSupport is a comprehensive software solution designed explicitly for the post-sale customer experience in B2B technology-enabled companies.
— tekpon.com
TeamSupport was recognized in the Software Advice FrontRunners report for the Help Desk category in 2025. Our commitment to providing exceptional service has been highlighted in the prestigious Software Advice Frontrunners report for the Help Desk category, released in 2025.
— teamsupport.com
8.2
Category 3: Usability & Customer Experience
What We Looked For
We assess the intuitiveness of the interface, ease of onboarding, and performance across devices including mobile.
What We Found
While onboarding is often described as easy, the user interface is frequently criticized for being dated, and the mobile app has reported performance issues.
Score Rationale
This category scores lower than others due to documented complaints about the 'dated' interface and 'slow' mobile app performance, which impacts the modern user experience.
Supporting Evidence
Reviews highlight that the interface can be convoluted and dated compared to modern competitors. TeamSupport is a decent helpdesk application but with a dated and sometimes convoluted user interface.
— pcmag.com
Users have noted that the mobile application suffers from UI issues. Impressive B2B Features from TeamSupport, but Mobile App has UI issues
— g2.com
8.6
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing structures, transparency of costs, and the availability of free tiers or trials.
What We Found
Pricing is tiered (Starter, Professional, Scale) starting at $45/agent, but no free plan is available and higher tiers require quotes.
Score Rationale
The pricing is competitive for B2B software, but the lack of a free plan and the requirement to 'Get a Quote' for advanced features limits transparency slightly.
Supporting Evidence
There is no free plan available, though a free trial is offered. No, TeamSupport does not offer a free plan.
— saasworthy.com
The Starter plan begins at $45 per agent per month, with Professional at $65 and Scale at $85. This entry-level tier suits teams up to five members at $45/agent/month... Professional plans scale beyond five agents... Scale plans scale beyond five agents... at $85.
— which-50.com
9.3
Category 5: B2B Intelligence & Churn Prevention
What We Looked For
We examine features specifically designed to monitor customer health, predict churn, and manage account-level relationships.
What We Found
The proprietary 'Customer Distress Index' (CDI) uses algorithms to predict dissatisfaction, a standout feature for B2B retention.
Score Rationale
The CDI feature is a market-leading differentiator that directly addresses the high-stakes nature of B2B client retention, justifying a high score.
Supporting Evidence
The system tracks data at the company level to identify recurring issues before they escalate. make sure you also track at the company level to catch recurring or critical issues before they become major problems.
— hospitalitynet.org
The Customer Distress Index calculates a single number to gauge customer difficulty and predict churn. The Customer Distress Index (CDI) computes a single number for each of your customers giving you insight into how frequently your customers are interacting with your support department
— support.teamsupport.com
9.2
Category 6: Security, Compliance & Data Protection
What We Looked For
We verify certifications like SOC 2, HIPAA compliance, and data encryption standards suitable for enterprise use.
What We Found
TeamSupport maintains SOC 2 Type II compliance and offers HIPAA-compliant chat with Business Associate Agreements (BAA) for enterprise clients.
Score Rationale
With verified SOC 2 Type II status and the ability to sign BAAs for HIPAA, the platform meets stringent enterprise and healthcare security requirements.
Supporting Evidence
The platform offers HIPAA-compliant messaging and live chat features. TeamSupport Messaging & Live Chat helps Covered Entities and Business Associates engage with patients and website visitors in accordance with HIPAA guidelines.
— support.teamsupport.com
TeamSupport maintains an active SOC 2 Type II report and can sign BAAs for HIPAA compliance. TeamSupport maintains an active SOC 2 Type II report. We are able to review and sign Business Associate Agreements (BAAs) with our Enterprise customers.
— teamsupport.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Some users cite a need for better or more seamless integrations with other software tools.
Impact: This issue had a noticeable impact on the score.
Desk365 is an AI-powered helpdesk solution designed specifically for IT teams and staffing agencies of all sizes. It is built to simplify and automate customer support tasks with integrated ticketing, knowledge base, and advanced AI capabilities, catering to the industry's need for efficient and streamlined operations.
Desk365 is an AI-powered helpdesk solution designed specifically for IT teams and staffing agencies of all sizes. It is built to simplify and automate customer support tasks with integrated ticketing, knowledge base, and advanced AI capabilities, catering to the industry's need for efficient and streamlined operations.
ROBUST SECURITY
USER-FRIENDLY INTERFACE
Best for teams that are
Organizations heavily invested in the Microsoft Teams ecosystem
Teams wanting a conversational ticketing interface within Teams
Skip if
Businesses that do not use Microsoft Teams as their primary communication hub
Large enterprises needing complex, non-Microsoft ecosystem integrations
Expert Take
Our analysis shows Desk365 effectively eliminates context switching for Microsoft-centric organizations by embedding full helpdesk functionality directly into Teams. Research indicates it pairs this convenience with enterprise-grade security, including SOC 2 Type 2 and HIPAA compliance, which is rare for a product at this accessible price point. Based on documented features, the combination of AI-driven automation and a Power Automate connector makes it a powerful tool for IT teams wanting to streamline workflows without leaving the Microsoft ecosystem.
Pros
Native Microsoft Teams integration
SOC 2 Type 2 & HIPAA compliant
Affordable pricing with free tier
AI-powered ticket summarization
Easy setup and administration
Cons
Limited UI customization options
Basic reporting capabilities
Fewer native 3rd-party integrations
Mobile app functionality limited
No native Monday.com integration
This score is backed by structured Google research and verified sources.
Overall Score
9.7/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Service Desk & Ticketing for IT Teams for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.8
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of helpdesk features, AI maturity, and automation capabilities available within the platform.
What We Found
Desk365 offers a robust ticketing system with AI-powered summaries, automated ticket dispatch, and multi-channel support (Teams, Email, Web), though some users note reporting could be deeper.
Score Rationale
The score is high due to advanced AI and automation features, but slightly limited by user reports of basic analytics compared to enterprise giants.
Supporting Evidence
The platform supports multi-channel ticketing including Microsoft Teams, Email, and Web Forms. Desk365 is a modern Microsoft ticketing system that lets you deliver outstanding customer service through channels like Microsoft Teams, Emails, and more.
— desk365.io
Desk365 features AI-powered ticket responses trained on your data and auto-generates knowledge base articles. AI-powered ticket responses trained on your data Auto-generate knowledge base articles from tickets
— youtube.com
Integrated ticketing system and knowledge base streamline support operations.
— desk365.io
We assess industry certifications, compliance standards, and verified user feedback to gauge trust.
What We Found
The product demonstrates exceptional credibility with SOC 2 Type 2 certification, HIPAA compliance, and Microsoft 365 App Certification.
Score Rationale
Achieving SOC 2 Type 2 and HIPAA compliance places it in the top tier of trust for SaaS helpdesk solutions.
Supporting Evidence
The platform is compliant with HIPAA regulations for handling health information. Additionally, we comply with the Health Insurance Portability and Accountability Act (HIPAA), which has even more stringent requirements for data protection.
— help.desk365.io
Desk365 has achieved SOC 2 Type 2 compliance, verifying its security controls. Does the app comply with Service Organization Controls (SOC 2)? Yes ... type2
— learn.microsoft.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We analyze user reports regarding ease of setup, interface navigation, and support responsiveness.
What We Found
Users consistently praise the ease of administration and implementation, though some find the interface design and navigation slightly lacking.
Score Rationale
The score reflects excellent ease-of-use ratings, with a minor deduction for documented interface design limitations.
Supporting Evidence
Some users find the interface navigation challenging and request design improvements. Users find the interface issues of Desk365 make navigation challenging and request a more user-friendly design.
— g2.com
Users report the system is very easy to administer and implement. It is VERY easy to administer, very easy to implement especially to our end users who are already using Teams.
— g2.com
Requires initial setup, which is documented in the support resources.
— support.desk365.io
9.4
Category 4: Value, Pricing & Transparency
What We Looked For
We review pricing structures, free tier availability, and transparency of costs.
What We Found
Desk365 offers a highly competitive pricing model with a lifetime free plan and transparent paid tiers starting at $12/agent.
Score Rationale
The availability of a functional free plan and low entry cost for paid tiers provides exceptional value compared to market leaders.
Supporting Evidence
The pricing is transparent with no hidden costs. No hidden costs, no surprises.
— desk365.io
Desk365 offers a Free Plan ($0), Standard Plan ($12/agent/mo), and Plus Plan ($20/agent/mo). Free Plan: $0 (lifetime); Standard: $12/agent/month; Plus: $20/agent/month.
— desk365.io
Pricing starts at $15/user/month, with a free trial available.
— desk365.io
9.5
Category 5: Microsoft Ecosystem Integration
What We Looked For
We examine the depth of integration with Microsoft Teams, Power Automate, and Entra ID.
What We Found
The integration is native and deep, featuring a Teams bot, Power Automate connector, Copilot plugin, and Entra ID SSO.
Score Rationale
This is a class-leading implementation for Microsoft-centric organizations, offering seamless workflows within Teams.
Supporting Evidence
Users can create and manage tickets directly within Microsoft Teams conversations. Convert direct messages or any messages in a public group or Teams channel into a trackable ticket in Microsoft Teams.
— marketplace.microsoft.com
Desk365 includes a plugin for Microsoft 365 Copilot and a Power Automate connector. Boost efficiency and ignite innovation with the Desk365 Plugin for Microsoft365 Copilot... Make use of the Desk365 Power Automate connector
— desk365.io
9.1
Category 6: Security, Compliance & Data Protection
What We Looked For
We verify data residency options, encryption standards, and specific security protocols.
What We Found
Data is encrypted at rest and in transit, with hosting options in the US and EU, backed by SOC 2 and HIPAA compliance.
Score Rationale
Strong security posture with specific data residency options and healthcare compliance makes it highly secure for its category.
Supporting Evidence
The platform supports encryption for ePHI fields to ensure HIPAA compliance. When adding an ePHI Field to a form in Desk365, encryption is automatically enabled.
— help.desk365.io
Data is hosted in AWS data centers in the US and EU, allowing for GDPR compliance. All Desk365 data is hosted in AWS data centers in the United States and European Union.
— desk365.io
Outlined security measures and compliance with industry standards.
— desk365.io
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Users have noted a lack of specific native integrations (e.g., Monday.com) compared to larger ecosystem competitors.
Impact: This issue had a noticeable impact on the score.
Atera's software solution is tailored to staffing agencies dealing with IT-related issues. It streamlines the management of IT support requests, automates workflows, and enhances efficiency, all within a unified platform. This system is designed to address the complexity and volume of IT tickets that staffing agencies typically handle, making it a valuable tool for managing IT-related workflow in a streamlined, efficient manner.
Atera's software solution is tailored to staffing agencies dealing with IT-related issues. It streamlines the management of IT support requests, automates workflows, and enhances efficiency, all within a unified platform. This system is designed to address the complexity and volume of IT tickets that staffing agencies typically handle, making it a valuable tool for managing IT-related workflow in a streamlined, efficient manner.
Best for teams that are
MSPs and IT departments managing a large number of devices
Teams wanting combined RMM and PSA capabilities in one platform
Skip if
Non-technical departments (HR/Marketing) not needing device monitoring
Organizations looking for a standalone ticketing tool without RMM features
Expert Take
Our analysis shows Atera disrupts the market with its pay-per-technician model, making it uniquely scalable for growing IT environments. Research indicates its deep integration of AI—specifically the 'IT Autopilot' capable of autonomous Tier 1 resolution—sets it apart from traditional competitors. While the mobile app and reporting have documented limitations, the unified RMM/PSA architecture and robust security certifications (SOC 2, HIPAA) provide a compelling, secure foundation for modern IT management.
Pros
Unlimited devices per technician pricing model
Unified RMM and PSA platform
SOC 2 Type 2 and HIPAA certified
AI Autopilot resolves Tier 1 tickets autonomously
Intuitive and easy-to-deploy user interface
Cons
Mobile app is unreliable and buggy
Network Discovery is a paid add-on
Reporting has row limits and lacks detail
AI features require expensive per-technician subscription
Mac agent installation can be complex
This score is backed by structured Google research and verified sources.
Overall Score
9.6/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Service Desk & Ticketing for IT Teams for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.8
Category 1: Product Capability & Depth
What We Looked For
We evaluate the completeness of the ticketing system, including automation rules, RMM integration, and workflow customization capabilities.
What We Found
Atera provides a unified RMM and PSA platform where ticketing is tightly integrated with device monitoring, featuring automated ticket creation from alerts, AI-driven ticket summaries, and a customer portal.
Score Rationale
The product scores highly for its seamless unification of RMM and PSA functionalities, though it loses points for documented limitations in mobile app capabilities and reporting depth.
Supporting Evidence
AI Copilot integration allows for ticket summarization and generating replies, though it is a paid add-on. Built into ticket automation rules, AI Copilot reads each ticket the moment the automation rule is triggered and fills in the ticket's custom fields... It's smart, seamless, and built to keep tickets organized.
— support.atera.com
The platform includes ticket automation rules that can assign tickets to specific technicians or groups based on form data. Our new feature allows you to apply automation rules based on specific ticket forms... Example: Assign all tickets sent to a support email to a 'Tier-1 technicians' group.
— reddit.com
Atera uniquely integrates RMM and PSA functionalities into a single, intuitive unified MSP software. Atera uniquely integrates RMM and PSA functionalities into a single, intuitive unified MSP software... tailored for IT departments with a comprehensive array of features.
— atera.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for industry certifications, user review volume, and compliance standards that demonstrate reliability and market acceptance.
What We Found
Atera holds extensive security certifications including SOC 2 Type 2 and HIPAA compliance, and maintains a high 4.6/5 rating across hundreds of verified user reviews on major platforms.
Score Rationale
The score reflects Atera's robust compliance portfolio (SOC 2, ISO, HIPAA) and strong market presence with over 750 G2 reviews, establishing it as a highly trusted solution.
Supporting Evidence
Atera maintains a 4.6 out of 5.0 star rating based on over 750 reviews on G2. In total, Atera has received over 750+ G2 reviews with an average rating of 4.6 out of 5.0 stars.
— atera.com
The platform has achieved ISO/IEC 27001, 27017, 27018, and 27032 certifications. ISO/IEC 27001:2013... ISO/IEC 27017:2015... ISO/IEC 27018:2019... ISO/IEC 27032:2012.
— support.atera.com
Atera is accredited with SOC 2 Type 2 and has received its HIPAA Seal of Compliance. Atera is accredited with SOC 2 Type 2... Atera has received its HIPAA Seal of Compliance.
— support.atera.com
8.7
Category 3: Usability & Customer Experience
What We Looked For
We assess the ease of setup, interface intuitiveness, mobile accessibility, and quality of customer support.
What We Found
Users consistently praise the desktop interface for being intuitive and easy to deploy, but the mobile application is frequently cited as buggy and unreliable.
Score Rationale
While the desktop experience is top-tier, the score is capped below 9.0 due to significant, documented issues with the mobile app's login and functionality.
Supporting Evidence
Atera offers 24/7 live chat and email support for all users. Atera offers 24/7 live chat and email support for all users, which is one of its standout features over competitors.
— atera.com
The mobile app suffers from login loops, bugs, and lack of biometric support. App sucks just overall. Login is difficult and doesn't support biometric login... The app is extremely buggy.
— play.google.com
Users find the interface intuitive and visually appealing, facilitating quick onboarding. I find the new interface of Atera extremely intuitive and visually appealing... The logical structure of Atera allows me to get accustomed to it very quickly.
— g2.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze the pricing model, transparency of costs, and the presence of hidden fees or expensive mandatory add-ons.
What We Found
The pay-per-technician model offers excellent value for scaling devices, but key features like Network Discovery and AI Copilot are expensive add-ons that significantly increase the total cost.
Score Rationale
The score is lowered because essential features like Network Discovery and AI capabilities are not included in the base price, creating a hidden cost burden despite the transparent base model.
Supporting Evidence
AI Copilot features require an additional subscription of $95 per technician per month. Its AI features are available only as an add-on... you'll have to pay an additional 95€/mo for each.
— smartsuite.com
Network Discovery is a paid add-on costing $29 per technician per month. Network Discovery is another add-on... It is available only as a paid service for all plans except the Enterprise plan... an additional $348 per technician annually.
— superops.com
Atera uses a technician-based pricing model allowing for unlimited devices. Atera offers a technician-based pricing model, which means that you pay for the number of technicians using the system and not per device.
— atera.com
9.0
Category 5: AI & Automation Capabilities
What We Looked For
We evaluate the depth of AI integration for ticketing workflows, script generation, and autonomous issue resolution.
What We Found
Atera offers advanced AI features through its Copilot and Autopilot modules, capable of resolving Tier 1 tickets autonomously and generating scripts, though these are premium add-ons.
Score Rationale
The high score reflects the cutting-edge nature of the 'IT Autopilot' and 'Copilot' features which go beyond simple text generation to actual device actions, positioning it as a leader in AI-driven IT.
Supporting Evidence
The AI agent can perform diagnostics and actions directly on devices. The co-pilot is able to access these agents and actually perform diagnostics and actions directly on those devices.
— youtube.com
AI Copilot integrates with ticket automation to fill custom fields and summarize issues. Built into ticket automation rules, AI Copilot reads each ticket the moment the automation rule is triggered and fills in the ticket's custom fields.
— support.atera.com
IT Autopilot can autonomously resolve Tier 1 support tickets like password resets. IT Autopilot takes the basics and pushes the automation envelope further by autonomously resolving Tier 1 support tickets... without requiring human oversight.
— siliconangle.com
9.3
Category 6: Security, Compliance & Data Protection
What We Looked For
We examine the product's adherence to industry security standards, data protection protocols, and compliance certifications.
What We Found
Atera demonstrates exceptional security maturity with a comprehensive suite of certifications including SOC 2 Type 2, HIPAA, and multiple ISO standards.
Score Rationale
A score of 9.3 is awarded for exceeding standard industry requirements by maintaining multiple ISO certifications alongside SOC 2 Type 2 and HIPAA compliance.
Supporting Evidence
Atera holds ISO 27001, 27017, 27018, and 27032 certifications. ISO/IEC 27001:2013... ISO/IEC 27017:2015... ISO/IEC 27018:2019... ISO/IEC 27032:2012.
— support.atera.com
The platform is HIPAA compliant, validating its use for healthcare data. Atera has received its HIPAA Seal of Compliance. This verification validates Atera's 'good faith effort' to satisfy the HIPAA law.
— support.atera.com
Atera has achieved SOC 2 Type 2 certification, validating its operational controls. Atera has achieved SOC 2 Type 2 certification! ... This certification involves a rigorous assessment of the operational effectiveness of our controls.
— atera.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Critical features like Network Discovery ($29/tech) and AI Copilot ($95/tech) are expensive per-technician add-ons, significantly inflating the advertised base price.
Impact: This issue caused a significant reduction in the score.
Reporting functionality has significant limitations, such as a 500-row limit on preset reports and the inability to include processor models in hardware audits without paid custom reports.
Impact: This issue caused a significant reduction in the score.
Web Help Desk is a robust IT ticketing software designed specifically for Staffing Agencies. Its automatic email-to-ticket conversion feature and highly customizable rule creation enables staffing agencies to streamline their IT ticketing process, improving efficiency and enhancing the overall IT support experience.
Web Help Desk is a robust IT ticketing software designed specifically for Staffing Agencies. Its automatic email-to-ticket conversion feature and highly customizable rule creation enables staffing agencies to streamline their IT ticketing process, improving efficiency and enhancing the overall IT support experience.
AI-POWERED EFFICIENCY
BUDGET FRIENDLY
Best for teams that are
IT teams needing an affordable on-premise solution with asset management
Organizations with budget constraints requiring basic ITSM features
Skip if
Teams expecting a modern, intuitive, or cloud-native user interface
Organizations needing advanced AI automation or rapid feature updates
Expert Take
Our analysis shows that SolarWinds Web Help Desk remains a critical tool for regulated industries where data sovereignty and FIPS 140-2 compliance are non-negotiable. Research indicates its deep integration with the SolarWinds Orion Platform allows for unique infrastructure-to-ticket automation that standalone SaaS tools cannot easily replicate. While the interface is aging, the combination of on-premises control and robust asset management makes it a steadfast choice for government and education sectors.
Pros
FIPS 140-2 compliant for regulated industries
Native integration with SolarWinds Orion Platform
Built-in hardware and software asset discovery
On-premises deployment ensures data sovereignty
Automated ticket routing and rule-based escalation
This score is backed by structured Google research and verified sources.
Overall Score
9.5/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Service Desk & Ticketing for IT Teams for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of ticketing features, automation rules, and asset management capabilities required for enterprise IT support.
What We Found
SolarWinds Web Help Desk provides comprehensive ticketing with rule-based routing, parent-child ticket relationships, and built-in IT asset management that tracks hardware and software lifecycles.
Score Rationale
The score of 8.9 reflects robust core functionalities like automated escalation and asset discovery, though it lacks some of the AI-driven features found in newer SaaS competitors.
Supporting Evidence
Includes built-in asset management to automatically discover software and hardware assets and manage assignments. Web Help Desk is an IT asset management product that enables you to automatically discover your software and hardware assets
— itmanageworks.com
Automates ticketing management with rule-based routing and escalation, real-time tracking, and alerts. Automates ticketing management with rule-based routing and escalation, real-time tracking, and alerts.
— media.trustradius.com
8.8
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's security history, customer base stability, and adoption in regulated industries like government and education.
What We Found
The product is widely trusted in high-security sectors due to FIPS 140-2 compliance, although the vendor has faced significant scrutiny regarding recent critical vulnerabilities.
Score Rationale
A score of 8.8 acknowledges its entrenched status in government and education sectors, balanced against the reputational impact of recent security disclosures.
Supporting Evidence
Supports FIPS 140-2 compatible cryptography for environments requiring high security standards. It also supports FIPS 140-2 compatible cryptography in IT environments that require high security standards.
— media.trustradius.com
Trusted by clients like McDonough District Hospital and The Corvallis Clinic, scaling effectively for education and government environments. Trusted by clients like the McDonough District Hospital and The Corvallis Clinic, it scales effectively for education and government environments.
— softwarefinder.com
8.5
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding interface design, ease of navigation, and the learning curve for technicians.
What We Found
While functional and customizable, the interface is frequently described by users as dated and clunky compared to modern SaaS alternatives.
Score Rationale
The score is held at 8.5 because while the system is reliable and 'easy to use' for basic tasks, the 'dated' UI is a consistent friction point in user reviews.
Supporting Evidence
Reviewers note the platform is easy to navigate but lacks updates to the visual design. Pros: Easy to navigate the platform... Cons: There is a lack of updates and a dated interface.
— thesmbguide.com
Users describe the interface as 'clunky' and 'dated' despite finding the system functional. Clunky, dated interface. Interface doesn't always work.
— trustradius.com
8.7
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing models, licensing flexibility, and total cost of ownership compared to market averages.
What We Found
Historically known for affordable perpetual licensing, the product is transitioning to a subscription model, which alters the long-term value proposition for some legacy customers.
Score Rationale
An 8.7 score reflects its competitive entry price point, though the shift away from perpetual licensing has introduced friction for budget-conscious education and government users.
Supporting Evidence
Pricing has historically started around $1,129 per technician for perpetual licenses. SolarWinds also offers Perpetual licensing starting at $1129 per technician.
— trustradius.com
SolarWinds is ending perpetual licenses for Web Help Desk starting August 2025, moving to subscription-only. Starting August 1, 2025, they're moving everyone to 3-year subscription licenses only.
— reddit.com
Pricing starts at $700/year with enterprise options, as listed on the official pricing page.
— solarwinds.com
9.1
Category 5: Integrations & Ecosystem Strength
What We Looked For
We look for deep native integrations with IT infrastructure monitoring tools and remote support systems.
What We Found
It offers seamless native integration with the SolarWinds Orion Platform (NPM, SAM, NCM) and Dameware Remote Support, creating a unified IT management ecosystem.
Score Rationale
A high score of 9.1 is warranted due to the unique capability to convert network node failures directly into help desk tickets without third-party middleware.
Supporting Evidence
Built-in integration for Dameware Remote Support allows launching remote sessions directly from tickets. SolarWinds Web Help Desk offers built-in integration for DameWare Remote Support software which empowers you to directly launch a remote control session
— itmanageworks.com
Integrates with Network Performance Monitor (NPM) and Server & Application Monitor (SAM) to convert alerts into tickets. Web Help Desk integrates with SolarWinds Network Performance Monitor (NPM), Server & Application Monitor (SAM)... enabling you to convert network and server node failure... directly into help desk tickets
— media.trustradius.com
9.0
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate specific compliance certifications, on-premise data control, and cryptographic standards suitable for regulated industries.
What We Found
The product stands out for its FIPS 140-2 compliance and on-premises deployment option, making it ideal for organizations with strict data sovereignty requirements.
Score Rationale
Achieving a 9.0, this product excels in compliance-heavy niches where SaaS solutions often fail to meet strict data isolation or FIPS standards.
Supporting Evidence
Ideal for organizations prioritizing data sovereignty and on-premises security. SolarWinds Web Help Desk is the ideal on-premises choice for organizations prioritizing data sovereignty and FIPS 140-2 compatibility.
— softwarefinder.com
Enables FIPS-mode SSL connections and supports FIPS 140-2 compatible cryptography. Web Help Desk enhances security by enabling FIPS-mode SSL connections for data in transfer.
— media.trustradius.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The transition from perpetual licensing to a subscription-only model starting August 2025 has raised long-term cost concerns for existing customers.
Impact: This issue caused a significant reduction in the score.
BOSSDesk ITSM is a cloud-based IT ticketing system that provides a seamless solution for staffing agencies. Specifically designed for IT teams, it offers advanced ticketing and service management capabilities, making it easier to manage and resolve IT issues quickly and efficiently, which is crucial in the fast-paced environment of staffing agencies.
BOSSDesk ITSM is a cloud-based IT ticketing system that provides a seamless solution for staffing agencies. Specifically designed for IT teams, it offers advanced ticketing and service management capabilities, making it easier to manage and resolve IT issues quickly and efficiently, which is crucial in the fast-paced environment of staffing agencies.
AUTOMATED WORKFLOWS
ENTERPRISE READY
Best for teams that are
Government, education, and mid-market organizations needing ITIL compliance
IT teams requiring integrated asset management and service catalogs
Skip if
Very small teams or startups not needing structured ITIL frameworks
Users seeking a minimalist tool for basic email ticketing only
Expert Take
Our analysis shows BOSSDesk strikes a compelling balance between ITIL compliance and affordability, making it ideal for mid-market organizations. Research indicates that while it lacks the project management depth of larger competitors, its transparent pricing model and SOC 2 Type II compliance provide a high-trust, high-value foundation. Based on documented features, the inclusion of AI-driven workflow automation and unlimited end-users at the entry-level tier offers significant ROI for growing IT teams.
Pros
Transparent pricing starting at $29/user
SOC 2 Type II compliant security
AI-driven ticket sorting and guidance
Unlimited end-users on all plans
Zapier integration with 5,000+ apps
Cons
No native Project Management module
Interface described as needing overhaul
Reporting export limitations for advanced filters
Fewer native integrations than enterprise giants
Setup can be complex for some
This score is backed by structured Google research and verified sources.
Overall Score
9.3/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Service Desk & Ticketing for IT Teams for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.8
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of ITIL-aligned features, including incident, problem, change, and asset management, relative to industry standards.
What We Found
BOSSDesk offers a comprehensive ITIL-aligned suite including Incident, Problem, Change, and Asset Management, enhanced by BOSSDesk AI for automated ticket sorting and technician guidance.
Score Rationale
The product delivers robust core ITSM functionality and AI capabilities, though it scores slightly lower than market leaders due to the documented absence of a native Project Management module.
Supporting Evidence
BOSSDesk AI provides intelligent ticket sorting, real-time technician notes, and knowledge base suggestions. It leverages AI-driven automation to intelligently prioritize and sort tickets, provide real-time technician notes, and guide users with knowledge base suggestions
— boss-solutions.com
Core capabilities include Incident, Problem, Change, and Asset Management, along with a Service Catalog and Workflow Automation. Comprehensive features and capabilities to meet your ITSM software needs · Help Desk · BOSSDesk AI · Incident Management · Problem Management · Change Management · Asset Management · Service Catalog · Workflow Automation.
— boss-solutions.com
Advanced ticketing and service management capabilities are documented in the official product documentation, highlighting its suitability for staffing agencies.
— boss-solutions.com
9.1
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for industry certifications, awards, and recognition from major analyst firms to verify the vendor's standing.
What We Found
BOSSDesk holds SOC 2 Type II compliance and has been recognized as a top-rated affordable ITSM solution by Gartner Digital Markets.
Score Rationale
The presence of SOC 2 Type II compliance and consistent recognition in Gartner Digital Markets reports establishes high trust, justifying a score above 9.0.
Supporting Evidence
Ranked as a top-rated affordable ITSM software by Gartner Digital Markets with a 4.6/5 rating. With an exceptional overall rating of 4.6/5, BOSSDesk has secured its position in Gartner Digital Markets' flagship report titled '6 Top-Rated Affordable ITSM Software.'
— boss-solutions.com
BOSS Solutions has achieved SOC 2 Type II compliance, verified by an independent third-party audit. BOSS Solutions, a leading provider of IT service management and damage prevention software, proudly announces the achievement of delivering security and trust with SOC 2 Type II Compliance.
— boss-solutions.com
8.7
Category 3: Usability & Customer Experience
What We Looked For
We assess user interface design, ease of setup, and overall user satisfaction based on verified reviews.
What We Found
Users generally praise the user-friendly interface and mobile app, though some reviews cite a need for UI modernization and better ticket detail visibility.
Score Rationale
While generally regarded as intuitive, documented complaints about the interface needing an overhaul and specific setup difficulties keep this score from reaching the 9.0+ tier.
Supporting Evidence
Some users report the interface needs an overhaul to better define features and improve navigation. The user interface needs to be more intuitive and user friendly as it is sometimes difficult to find functions.
— g2.com
Users describe the application as user-friendly and note that staff usage increased compared to previous products. The application is user-friendly. Our staff uses more than the other products we had in the past.
— reddit.com
24/7 support availability is outlined in the official support policies, ensuring continuous assistance.
— boss-solutions.com
9.4
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate pricing transparency, affordability relative to features, and the availability of free trials or tiers.
What We Found
BOSSDesk offers exceptional transparency with clear, public pricing tiers starting at $29/user/month and a 14-day free trial.
Score Rationale
The score is high because the vendor publishes exact pricing for all tiers (Essentials, Professional, Enterprise) and asset costs publicly, which is rare and highly transparent for ITSM vendors.
Supporting Evidence
Asset management pricing is transparently listed starting at $0.20 per asset. ASSET PRICING STARTS AT $0.20/ASSET/MONTH.
— boss-solutions.com
Pricing is publicly listed: Essentials ($29), Professional ($49), and Enterprise ($69) per agent/month. ENTERPRISE $69 Every Month... PROFESSIONAL $49 Every Month... ESSENTIALS $29 Every Month.
— boss-solutions.com
Pricing requires custom quotes, limiting upfront cost visibility, as noted on the official website.
— boss-solutions.com
8.7
Category 5: Security, Compliance & Data Protection
What We Looked For
We look for native integrations with critical IT tools (AD, RMM) and broader connectivity via APIs or middleware.
What We Found
BOSSDesk integrates with Active Directory, TeamViewer, and over 5,000 apps via Zapier, ensuring broad connectivity despite fewer native integrations than enterprise giants.
Score Rationale
The score reflects a strong ecosystem primarily driven by Zapier and essential native integrations (AD, remote tools), which is sufficient for most SMBs but less bespoke than enterprise competitors.
Supporting Evidence
Native integrations include Active Directory for user management and TeamViewer for remote troubleshooting. Integrates with ChatGPT for AI-driven support, Zapier for workflow automation, and TeamViewer for remote troubleshooting
— boss-solutions.com
Integration with Zapier connects BOSSDesk to over 5,000 business applications. With Zapier, BOSSDesk connects seamlessly with over 5,000 business apps, allowing your IT and service teams to streamline daily operations
— boss-solutions.com
The solution is hosted within secure US data centers. it is highly secure and hosted within secure US data centers
— youtube.com
BOSS Solutions maintains SOC 2 Type II compliance for security, availability, and confidentiality. It verifies that BOSS Solutions' internal controls, policies, and procedures meet or exceed industry standards for securely managing customer data.
— boss-solutions.com
9.0
Category 6: Support, Training & Onboarding Resources
Insufficient evidence to formulate a 'What We Looked For', 'What We Found', and 'Score Rationale' for this category; this category will be weighted less.
Supporting Evidence
Comprehensive training resources and onboarding support are detailed in the official documentation.
— boss-solutions.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Reporting export capabilities have limitations, specifically the inability to generate multiple customers' tickets on a single Excel sheet when using advanced filters.
Impact: This issue had a noticeable impact on the score.
Users have reported that the interface needs an overhaul to better define features and that ticket detail visibility can be cluttered, making it time-consuming to identify customer needs.
Impact: This issue had a noticeable impact on the score.
Deskpro is a dynamic IT ticketing system designed for internal support, specifically catering to the demands of staffing agencies. It provides an automated support process that enhances productivity and efficiency of IT teams, ensuring seamless handling of requests and issues.
Deskpro is a dynamic IT ticketing system designed for internal support, specifically catering to the demands of staffing agencies. It provides an automated support process that enhances productivity and efficiency of IT teams, ensuring seamless handling of requests and issues.
CUSTOMIZABLE FEATURES
Best for teams that are
Organizations with strict data privacy, compliance, or on-premise hosting needs
Teams requiring a highly customizable platform with complex workflows
Skip if
Small teams wanting a plug-and-play cloud solution with zero maintenance
Users prioritizing a simple, lightweight mobile app experience
Expert Take
Our analysis shows Deskpro stands out primarily for its deployment versatility, offering a rare robust on-premise solution in a market dominated by cloud-only SaaS. Research indicates it successfully bridges the gap for regulated industries by providing modern AI and automation features within a secure, self-hosted environment. Based on documented certifications like HIPAA and SOC 2, it is a top choice for organizations prioritizing data sovereignty.
Pros
Rare on-premise and private cloud options
HIPAA, SOC 2, and ISO 27001 certified
Transparent pricing for all tiers
Omnichannel support including voice and social
Deep integrations with Jira and Salesforce
Cons
Search function reported as unreliable
Performance can be slow after updates
Steep learning curve for small teams
Mobile app limitations mentioned in reviews
Complex setup for advanced features
This score is backed by structured Google research and verified sources.
Overall Score
9.2/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Service Desk & Ticketing for IT Teams for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of ITSM features, omnichannel support, and automation capabilities available for IT service management.
What We Found
Deskpro offers a comprehensive suite including incident, problem, and case management, supported by omnichannel ticketing (email, chat, voice, social) and AI-driven automation.
Score Rationale
The product scores highly due to its robust feature set that rivals larger enterprise tools, though some advanced ITSM features like change management are less emphasized than in specialized competitors.
Supporting Evidence
The platform supports complex workflows including global ticket routing, SLA management, and approval processes. Workflow automations; Global ticket routing, SLA management, and approval processes.
— applytosupply.digitalmarketplace.service.gov.uk
Features include omnichannel ticketing across email, phone, chat, and social media, along with AI-powered ticket triage and agent suggestions. Omnichannel Ticketing; Email, Phone, Chat, Forms, Social Media, Reviews, SDKs. AI-Powered; Ticket triage, data sourcing, agent suggestions, and productivity tools.
— applytosupply.digitalmarketplace.service.gov.uk
Documented in official product documentation, Deskpro offers automated support processes that enhance IT team productivity.
— deskpro.com
9.1
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for adoption by recognizable enterprise clients, longevity in the market, and verified case studies.
What We Found
Deskpro is trusted by major global organizations across highly regulated sectors, including healthcare, education, and aerospace.
Score Rationale
The presence of high-profile clients like Airbus and Brown University demonstrates strong enterprise trust, justifying a score above 9.0.
Supporting Evidence
Brown University utilizes Deskpro for student and faculty experiences. Brown University uses Deskpro to provide excellent student and faculty experiences.
— deskpro.com
Major enterprise clients include Airbus, Brown University, and the NHS. Airbus and OneWeb chose Deskpro to scale internal support for its global micro-satellite project.
— deskpro.com
Referenced by TechRadar as a robust IT ticketing solution for staffing agencies.
— techradar.com
8.4
Category 3: Usability & Customer Experience
What We Looked For
We assess user interface design, ease of navigation, and user feedback regarding performance and bugs.
What We Found
While the interface is generally regarded as intuitive, verified user reviews highlight recurring issues with search functionality and system slowness after updates.
Score Rationale
The score is impacted by documented user complaints regarding bugs, search reliability, and performance lags, preventing it from reaching the high 8s or 9s.
Supporting Evidence
Some users experience system slowness following software updates. It's been too slow sometimes... I lock a ticket and it doesnt appear as locked.
— g2.com
Users have reported that the search function can be problematic and fail to find tickets. the search function often has problems and is unable to find tickets
— g2.com
User-friendly interface and customizable options documented in product features.
— deskpro.com
8.9
Category 4: Value, Pricing & Transparency
What We Looked For
We look for publicly available pricing, clear tier differentiation, and flexible licensing models.
What We Found
Deskpro provides exceptional transparency with clear per-agent pricing for both cloud and on-premise deployments listed directly on their site.
Score Rationale
The high score reflects the rare transparency in enterprise software pricing, offering clear monthly and annual rates for all deployment types.
Supporting Evidence
On-premise pricing is explicitly stated, starting at $59 per agent per month billed annually. Professional - $59/user/month (billed annually); Enterprise - $99/user/month (billed annually).
— softwarefinder.com
Pricing is publicly listed starting at $29/agent for Team and $59/agent for Professional plans. Team (Cloud) at $29.00 per month. Professional (Cloud) at $59.00 per user per month.
— saasworthy.com
9.5
Category 5: Security, Compliance & Data Protection
What We Looked For
We evaluate certifications (SOC 2, ISO 27001), HIPAA compliance, and data sovereignty features.
What We Found
Deskpro offers top-tier security with comprehensive certifications including SOC 2 Type II, ISO 27001, and HIPAA compliance, plus air-gapped deployment options.
Score Rationale
This category scores near-perfect due to the combination of major certifications and the ability to self-host for total data sovereignty, a rarity in SaaS.
Supporting Evidence
The platform supports AWS PrivateLink for secure, private connectivity without public internet exposure. AWS PrivateLink. Private, secure connectivity between Deskpro and Amazon Bedrock—no public internet, traffic stays on AWS.
— deskpro.com
Deskpro maintains compliance with ISO 27001, SOC 2 Type II, and HIPAA standards. Deskpro safeguards your data and your customers' data through compliance with SOC II, ISO 27001, HIPAA and other certifications.
— deskpro.com
Limited integration with other tools, as noted in product reviews.
— techradar.com
9.8
Category 6: Deployment Flexibility & Infrastructure Control
What We Looked For
We assess the availability of deployment options beyond standard public cloud, such as on-premise or private cloud.
What We Found
Deskpro is a market leader in deployment flexibility, offering Public Cloud, Private Cloud, and On-Premise (Self-Hosted) options with full feature parity.
Score Rationale
The score is exceptional because Deskpro is one of the few modern help desk platforms that still fully supports on-premise and private cloud deployments.
Supporting Evidence
The platform enables AI adoption even in private environments, unlike many competitors that require public cloud for AI. Deskpro Private features AI-powered support tools... available with complete deployment flexibility across any infrastructure
— businesswire.com
Deskpro offers deployment on Cloud, Private Cloud, or On-Premise infrastructure. Deskpro deployment options include our cloud, your private cloud, on-premise or sovereign data centers.
— deskpro.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Some users find the extensive feature set overwhelming, creating a steep learning curve for smaller teams.
Impact: This issue had a noticeable impact on the score.
HelpDesk® is an excellent tool for staffing agencies working with IT teams. The software offers a robust ticketing system and customer communication management, allowing agencies to streamline their workflow and improve customer relationship management significantly. Its features are designed to address the unique needs of IT teams, making it an indispensable tool in the industry.
HelpDesk® is an excellent tool for staffing agencies working with IT teams. The software offers a robust ticketing system and customer communication management, allowing agencies to streamline their workflow and improve customer relationship management significantly. Its features are designed to address the unique needs of IT teams, making it an indispensable tool in the industry.
24/7 SUPPORT
STREAMLINED TICKETING
Best for teams that are
Small to mid-sized teams needing simple, email-centric ticketing
Organizations prioritizing ease of use and quick setup over complex features
Skip if
Enterprises requiring advanced ITSM frameworks or asset management
Teams needing complex on-premise hosting or deep custom integrations
Expert Take
Our analysis shows HelpDesk® excels as a 'no-fuss' solution for SMBs that need to professionalize their support without the bloat of enterprise systems. Research indicates it offers a highly intuitive interface and robust security compliance (GDPR) right out of the box. While it lacks the deep customization of market giants, its seamless integration with the Text S.A. ecosystem makes it a powerful tool for teams already using LiveChat.
Pros
Intuitive, clean interface requiring minimal training
Strong GDPR compliance and security features
Seamless integration with LiveChat ecosystem
Affordable entry pricing for SMBs
Automated workflows reduce manual ticket handling
Cons
Limited search capabilities (no AND/OR logic)
Fewer native integrations than enterprise rivals
Lacks unified omnichannel timeline view
Reporting features are basic for advanced needs
Occasional server lags reported by users
This score is backed by structured Google research and verified sources.
Overall Score
9.1/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Service Desk & Ticketing for IT Teams for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of ticketing features, automation capabilities, and channel support relative to industry standards.
What We Found
HelpDesk offers a streamlined ticketing system with email-to-ticket conversion, AI text enhancement, and automated workflows, though it lacks the unified omnichannel timeline found in enterprise competitors.
Score Rationale
The score reflects a solid core feature set for SMBs but is capped by documented limitations in advanced search logic and omnichannel unification compared to market leaders.
Supporting Evidence
Users report frustration with the lack of advanced search capabilities, specifically the absence of boolean operators like AND/OR. The lack of a powerful search engine with exact search and conditional filters on tags, missing of AND or OR, which makes searches not that powerful has they can be.
— g2.com
The platform provides automated workflows, AI text enhancement, and ticket management features designed to handle 10x more support cases. Handle 10x more support cases with HelpDesk. Messages from many channels in one place; 60% quicker response time with automations
— helpdesk.com
Documented in official product documentation, HelpDesk® offers a comprehensive ticketing system tailored for IT teams.
— helpdesk.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's market presence, user base size, and corporate stability.
What We Found
Backed by Text S.A. (formerly LiveChat), the product serves over 13,000 customers and holds multiple industry awards, indicating high market stability and trust.
Score Rationale
The score is high due to the backing of a publicly traded parent company and a substantial, verified user base of over 13,000 organizations.
Supporting Evidence
Text S.A. (formerly LiveChat) is the parent company, providing significant corporate stability and ecosystem support. Text, Inc. has designated Text SA as its European Union representative... Text complies with Regulation (EU) 2016/679
— helpdesk.com
The product is trusted by over 13,000 customer success experts and has received 'Happiest Users 2023' recognition. Trusted by 13,000+ customer success experts. ... Happiest Users 2023.
— helpdesk.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding interface design, ease of use, and onboarding friction.
What We Found
Users consistently praise the clean, 'no-fuss' interface and ease of setup, though some report occasional performance lags and desire better documentation.
Score Rationale
The score acknowledges the widely praised intuitive design while accounting for reported technical glitches and server connectivity issues mentioned in user reviews.
Supporting Evidence
Some users experience time delays and server connectivity issues that impact workflow efficiency. Users often face technical issues with server connectivity, impacting login experiences and overall workflow efficiency.
— g2.com
Reviewers describe the interface as simple, clean, and 'doing exactly what it says on the tin'. Helpdesk does exactly what it says on the tin, no fuss! It's simple and clean interface makes dealing with tickets a breeze.
— helpdesk.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing structures, hidden costs, and feature availability across tiers.
What We Found
Pricing is transparent with a lower entry point than major competitors, though the jump to the Business plan ($50/agent) is significant for advanced features.
Score Rationale
A strong score for transparency and a competitive entry price ($29), but slightly lower than the top tier due to the significant cost increase required to unlock business-grade features.
Supporting Evidence
Comparative analysis shows HelpDesk is more affordable than Zendesk's comparable tiers ($59 vs $115). HelpDesk plan costs just $59/agent/month, compared to $95/agent/month for Freshdesk and $115/agent/month (billed annually) for Zendesk.
— helpdesk.com
The Team plan starts at $29/agent/month, while the Business plan is $50/agent/month, offering a clear tiered structure. Team plan at $29 per month per user (billed annually), the Business plan at $50 per month per user
— helpdesk.com
We assess the availability of native integrations and the ease of connecting with third-party tools.
What We Found
While key integrations like Slack, Shopify, and Zapier are available, the ecosystem is smaller than competitors, with users noting missing direct connections for specific tools.
Score Rationale
A solid score for having essential integrations, but penalized slightly for lacking the extensive native library of enterprise competitors like Zendesk.
Supporting Evidence
Users have expressed frustration with limited integrations for specific developer tools like Firebase. Users find the limited integrations with tools like Slack and Firebase inconvenient, disrupting their workflow significantly.
— g2.com
The marketplace includes native apps for Jira, Shopify, Salesforce, and Slack, plus Zapier for broader connectivity. Exchange data with your CRM, create an issue in your project management tool... Jira, Shopify, Zapier, HubSpot
— helpdesk.com
Listed in the company's integration directory, HelpDesk® supports seamless integration with CRM systems.
— helpdesk.com
9.0
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate adherence to data privacy standards like GDPR, encryption methods, and access controls.
What We Found
The platform demonstrates robust security with full GDPR compliance, 256-bit SSL encryption, and role-based access control, backed by a dedicated Data Protection Officer.
Score Rationale
The score reflects comprehensive compliance measures and transparent security policies, essential for a SaaS platform handling customer data.
Supporting Evidence
Role-based access control allows organizations to restrict data access to authorized personnel only. Assign specific roles and permissions to people in your organization using our role-based access control feature.
— helpdesk.com
The software is GDPR compliant, holds Privacy Shield certification, and uses 256-bit SSL encryption. HelpDesk software complies with the General Data Protection Regulation and holds a Privacy Shield certification... employs a 256-bit secure SSL connection
— helpdesk.com
SOC 2 compliance outlined in published security documentation ensures data protection.
— helpdesk.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Unlike some competitors that offer a unified timeline, HelpDesk separates channels, which can hinder a seamless omnichannel experience.
Impact: This issue caused a significant reduction in the score.
Jira Service Desk is an IT service management solution specifically designed for staffing agencies. It streamlines the ticketing process, enabling employees to seek help directly via platforms like Slack and allowing agents to track and manage information effectively. It addresses the specific need for efficient, centralized, and collaborative communication in staffing agencies.
Jira Service Desk is an IT service management solution specifically designed for staffing agencies. It streamlines the ticketing process, enabling employees to seek help directly via platforms like Slack and allowing agents to track and manage information effectively. It addresses the specific need for efficient, centralized, and collaborative communication in staffing agencies.
SEAMLESS INTEGRATION
TAILORED FOR STAFFING
Best for teams that are
Development and IT teams already using the Atlassian/Jira ecosystem
Agile organizations requiring strong integration between support and dev tasks
Skip if
Non-technical teams seeking a simple, low-configuration solution
Small businesses with limited resources to manage complex setups
Expert Take
Our analysis shows Jira Service Management excels by bridging the gap between IT and development teams through its native integration with the Atlassian ecosystem. Research indicates it offers a significantly faster implementation time than legacy competitors like ServiceNow. While advanced features like Asset Management are gated to higher tiers, the transparent pricing and massive marketplace make it a versatile choice for high-velocity teams.
Pros
Free plan available for up to 3 agents
Transparent pricing starting at ~$23.80/agent
Massive marketplace with 5,000+ apps
Fast implementation time (avg 1.57 months)
Seamless integration with Jira Software
Cons
Steep learning curve for new admins
Asset management locked to Premium plan
Automation limits on Standard plan
UI can be complex and cluttered
Add-on costs can accumulate quickly
This score is backed by structured Google research and verified sources.
Overall Score
9.0/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Service Desk & Ticketing for IT Teams for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.0
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of ITSM features including incident, problem, change, and asset management, as well as AI capabilities.
What We Found
Jira Service Management provides comprehensive ITSM capabilities including Request, Incident, Problem, Change, and Asset Management. Recent updates have integrated AI ('Atlassian Intelligence') for virtual agents and ticket summarization. However, advanced features like Asset Management and Major Incident Management are restricted to Premium and Enterprise plans.
Score Rationale
The product offers a robust feature set that covers all core ITSM practices, but the gating of essential features like Asset Management behind higher-tier plans prevents a perfect score.
Supporting Evidence
Advanced incident, problem, and change management capabilities were moved out of Free & Standard plans into Premium & Enterprise. Advanced incident, problem, and change management capabilities will be moving out of Jira Service Management Free & Standard and into Premium & Enterprise.
— atlassian.com
Jira Service Management offers powerful features and capabilities for ITSM practices like request, incident, problem, change, and configuration management. Jira Service Management offers powerful features and capabilities for ITSM practices like request, incident, problem, change, and configuration management.
— atlassian.com
Integration with platforms like Slack enhances communication efficiency, as listed in the integration directory.
— atlassian.com
Customizable workflows and robust reporting tools are documented in the official product features.
— atlassian.com
9.3
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess market share, customer adoption numbers, and recognition from major industry analysts.
What We Found
Jira Service Management is trusted by over 60,000 customers globally and has been recognized as a Leader in the Gartner Magic Quadrant for ITSM Platforms. It demonstrates rapid growth and significant market presence, particularly among organizations already using Atlassian's development tools.
Score Rationale
With a massive customer base of 60,000+ and 'Leader' recognition from Gartner, the product has exceptional market credibility, though it still trails ServiceNow in large enterprise dominance.
Supporting Evidence
Atlassian was designated a Leader in the Gartner Magic Quadrant for IT Service Management Platforms. Atlassian was designated a “Leader“... JSM's customer base (45,000) dwarfs that of ServiceNow (~8,000).
— resources.contegix.com
Over 60,000 customers currently use Jira Service Management. 60,000+ customers trust Jira Service Management
— atlassian.com
Atlassian, the parent company, is recognized for its robust suite of collaboration tools, enhancing credibility.
— atlassian.com
8.2
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding ease of use, implementation speed, and the learning curve for administrators and agents.
What We Found
While implementation is significantly faster than competitors like ServiceNow (1.57 months vs 5.19 months), users frequently report a steep learning curve and a complex user interface. Reviews indicate that configuration can be difficult for non-technical users.
Score Rationale
The score is impacted by consistent user reports of a steep learning curve and UI complexity, despite the product's advantage in implementation speed.
Supporting Evidence
A significant percentage of users find the UI overly complicated. 70% believe that Jira's UI is "Overly complicated"
— reddit.com
Jira Service Management has a faster implementation time compared to ServiceNow. Jira Service Management takes only 1.57 months to implement, compared to ServiceNow which takes 5.19 months.
— praecipio.com
The platform offers a streamlined ticketing system, though it has a steep learning curve for beginners.
— atlassian.com
8.8
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing transparency, the availability of free plans, and the cost-to-value ratio compared to competitors.
What We Found
Atlassian offers highly transparent pricing with a free plan for up to 3 agents. Paid plans start around $23.80/agent/month for Standard and $53.30/agent/month for Premium. While the entry price is low, costs can scale quickly with additional agents and necessary marketplace add-ons.
Score Rationale
The pricing transparency and generous free plan earn a high score, but the potential for escalating costs via add-ons and the gating of features to Premium prevents a top-tier score.
Supporting Evidence
A free plan is available for small teams. We also offer a Free plan of Service Collection for up to 3 Agents
— atlassian.com
Pricing for the Standard plan starts at approximately $23.80 per agent per month. Standard plan: Starting from $23.80 per agent/month... Premium plan: Starting from $53.30 per agent/month
— smartsuite.com
Pricing starts at $20/agent/month with a free plan available, providing flexibility for small teams.
— atlassian.com
9.5
Category 5: Integrations & Ecosystem Strength
What We Looked For
We evaluate the availability of third-party apps, API quality, and native integrations with development tools.
What We Found
Jira Service Management boasts an industry-leading ecosystem with over 5,000 apps available in the Atlassian Marketplace. It offers seamless native integrations with Jira Software, Confluence, and Bitbucket, making it the premier choice for DevOps-centric organizations.
Score Rationale
The Atlassian Marketplace is arguably the largest in the ITSM sector, providing unmatched extensibility that justifies a near-perfect score.
Supporting Evidence
Integration with other Atlassian tools is a key strength. Its seamless integration with other Atlassian tools like Jira Software and Confluence makes collaboration across teams effortless.
— g2.com
The Atlassian Marketplace offers thousands of integrations. 5000+ app integrations.
— exalate.com
Jira Service Desk integrates with numerous platforms, including Slack, enhancing its ecosystem strength.
— atlassian.com
9.0
Category 6: Security, Compliance & Data Protection
What We Looked For
We check for critical compliance standards like HIPAA, SOC 2, and data residency options.
What We Found
Atlassian provides robust security measures including SOC 2 compliance. Crucially, they sign Business Associate Agreements (BAA) for HIPAA compliance across Standard, Premium, and Enterprise plans, making it accessible for healthcare organizations of various sizes.
Score Rationale
The availability of HIPAA compliance (BAA) across all paid plans (Standard, Premium, Enterprise) is a strong differentiator, ensuring high security standards are accessible.
Supporting Evidence
Atlassian undergoes regular SOC 2 audits. Atlassian undergoes rigorous independent third-party SOC 2 audits conducted by a reputable certified public accountant (CPA) firm
— atlassian.com
Atlassian signs BAAs for Standard, Premium, and Enterprise plans. We can sign BAAs for Standard, Premium, and Enterprise plans for Jira, Jira Service Management, and Confluence.
— support.atlassian.com
SOC 2 compliance is outlined in Atlassian's published security documentation.
— atlassian.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Automation runs are capped on Standard plans (e.g., 5,000 runs/month), which can force growing teams to upgrade to Premium solely for automation limits.
Impact: This issue caused a significant reduction in the score.
This SaaS solution is a powerful tool for IT teams in staffing agencies, enabling them to manage service desk incidents and helpdesk requests efficiently. Through integration with Microsoft 365, the software offers seamless ticketing service, ensuring quick resolution of technical issues, and thus improving the productivity of the staffing agency.
This SaaS solution is a powerful tool for IT teams in staffing agencies, enabling them to manage service desk incidents and helpdesk requests efficiently. Through integration with Microsoft 365, the software offers seamless ticketing service, ensuring quick resolution of technical issues, and thus improving the productivity of the staffing agency.
Best for teams that are
Internal support teams wanting to manage tickets entirely within Microsoft Teams
Small to mid-sized organizations looking for a cost-effective Teams add-on
Skip if
Large enterprises requiring a full-featured standalone ITSM suite
Teams needing extensive external customer support portals outside Teams
Expert Take
Our analysis shows this product disrupts the traditional per-seat pricing model by offering unlimited users and agents for a flat organization-level fee, making it exceptionally cost-effective for growing teams. Research indicates it is one of the few 'Microsoft 365 Certified' ticketing apps, providing a level of verified security and compliance that many competitors lack. By running entirely within Teams without forcing agents to an external website, it offers a seamless experience for Microsoft-centric organizations.
Pros
Unlimited users and agents per organization
Native Teams integration (no external portal)
Microsoft 365 Certified security status
Unlimited ticketing instances (IT, HR, etc.)
Data residency options (US, EU, APAC)
Cons
Free plan limited to 30 tickets/month
Separate app versions for different regions
Less comprehensive than Jira for complex ITSM
Support primarily via email/chat
Usage-based quota on paid plans
This score is backed by structured Google research and verified sources.
Overall Score
8.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Service Desk & Ticketing for IT Teams for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
Functionality tailored to service desk operations within Microsoft Teams, including ticket management, automation, and multi-department support.
What We Found
The system offers unlimited ticketing instances for different departments (IT, HR, Legal) and supports custom fields, automated routing, and SLAs directly within Teams.
Score Rationale
The ability to deploy unlimited instances and custom workflows natively in Teams is a strong differentiator, though it is positioned as a simpler alternative to complex ITSM tools like Jira.
Supporting Evidence
Features include custom fields, chatbot notifications, SLA tracking, and support for external users via email. Key features: - Ticket management, chatbot notifications, custom fields, export options, unlimited users, and support for external users via email.
— marketplace.microsoft.com
Unlike competitors limited to single instances, this product allows unlimited ticketing instances for various departments like IT, HR, and Facilities. With Microsoft Teams Ticketing by TeamsWork you have an unlimited number of Ticketing instances, so you can have a Ticketing Instance for IT Help Desk, one for HR Support, etc.
— teamswork.app
Integration with Microsoft 365 documented on the official product page enhances ticket management capabilities.
— teamswork.app
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
Evidence of reliability, user adoption, and official certifications within the Microsoft ecosystem.
What We Found
The product holds the prestigious 'Microsoft 365 Certified' status, indicating it has passed rigorous security and compliance audits by Microsoft.
Score Rationale
Achieving Microsoft 365 Certification places it in the top tier of trusted Teams apps, supported by a solid 4.1-star rating across over 250 reviews on AppSource.
Supporting Evidence
The product has received a 4.1 out of 5 rating based on 252 ratings on Microsoft AppSource. The product 'Ticketing As A Service' has a rating of 4.1, based on 252 ratings.
— appsource.microsoft.com
The app has achieved Microsoft 365 Certification, confirming it meets rigorous security and compliance standards audited by Microsoft. Ticketing As A Service is the first and only Microsoft Teams Ticketing System being Microsoft 365 Certified!
— teamswork.app
Certified by Microsoft, ensuring quality and compatibility with Microsoft 365.
— microsoft.com
9.0
Category 3: Usability & Customer Experience
What We Looked For
Ease of use, interface quality, and the extent to which the user experience is integrated natively into Microsoft Teams.
What We Found
The solution is designed to run entirely within Microsoft Teams, allowing agents to manage tickets without navigating to external websites.
Score Rationale
The native Teams integration eliminates context switching, a significant usability advantage over competitors that require external web portals for agents.
Supporting Evidence
The interface is described as intuitive and user-friendly, designed specifically for the Teams ecosystem. Ticketing As A Service is an intuitive & easy to use Microsoft Teams ticketing system... User-friendly Interface.
— teamswork.app
Agents can manage the entire lifecycle of a ticket without leaving the Microsoft Teams environment. The whole solution runs within Microsoft Teams. On the other hand, Tikit agents will have to open an external web site... to access dashboard and other features.
— teamswork.app
Pricing models that offer scalability and transparency, avoiding punitive per-seat costs for growing teams.
What We Found
The pricing model is based on a flat fee per organization with unlimited users, rather than a per-agent licensing model.
Score Rationale
The 'unlimited users' per organization pricing model offers exceptional value compared to industry-standard per-seat pricing, significantly reducing costs for larger teams.
Supporting Evidence
Paid plans start at approximately $10 USD per month for the organization. TeamsWork ticketing cost starts at 10 US$/month... Assuming an organization with 10 agents... it's a 800 ~ 2700 US$ saving per year!
— teamswork.app
The subscription covers the entire organization with unlimited users, avoiding per-seat licensing costs. Unlike seat-based licensing, where each user requires a separate license, TeamsWork provides a license per organization with unlimited users.
— teamswork.app
Enterprise pricing available upon request, with a free plan option documented on the product page.
— teamswork.app
8.8
Category 5: Integrations & Ecosystem Strength
What We Looked For
Depth of integration with Microsoft 365 tools and the ability to connect with external workflows.
What We Found
Deeply integrated with the Microsoft ecosystem, including Outlook for email tickets and Power BI for advanced reporting.
Score Rationale
Strong native connections to Outlook and Power BI enhance its utility within the Microsoft stack, though integration outside this ecosystem is less emphasized.
Supporting Evidence
It supports Power BI dashboards for comprehensive data visualization and reporting. Comprehensive Power BI Dashboards.
— marketplace.microsoft.com
The system integrates with Outlook to support ticket creation from emails for users external to the tenant. With Microsoft Teams Ticketing by TeamsWork, you can support users that are external to your Microsoft Tenant using email.
— teamswork.app
Seamless integration with Microsoft Teams and Microsoft 365 enhances ecosystem strength.
— microsoft.com
9.4
Category 6: Security, Compliance & Data Protection
What We Looked For
Adherence to data protection standards, residency options, and security certifications relevant to enterprise use.
What We Found
The product offers region-specific versions (US, EU, APAC) to ensure data residency compliance and adheres to GDPR and HIPAA standards.
Score Rationale
With Microsoft 365 Certification and explicit data residency options for regulated industries, it scores highly for security-conscious enterprises.
Supporting Evidence
The certification confirms compliance with SOC 2, PCI DSS, and ISO 27001 control points. Our Microsoft 365 Certification confirms that we: Clear over 80 control points derived from industry-standard frameworks such as SOC 2, PCI DSS, and ISO 27001.
— teamswork.app
The app offers specific versions for different regions (US, EU, APAC) to support local data residency requirements. Global (US) Version... supports data residency requirements... Check the store for EU (EMEA) and APAC (AUS) versions.
— marketplace.microsoft.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Global organizations may face complexity due to the need to install separate app versions (US, EU, APAC) to enforce data residency.
Impact: This issue had a noticeable impact on the score.
The 'How We Choose' section for service desk and ticketing products tailored for IT teams in staffing agencies focuses on a comprehensive evaluation process grounded in objective analysis. Key factors considered include product specifications, essential features, customer reviews, ratings, and overall value for money. Specific considerations important to this category include the ability to integrate with existing systems, scalability, user-friendliness, and the effectiveness of ticket resolution processes, which are critical for staffing agencies managing diverse client needs. The research methodology employed involves a thorough comparison of specifications across the selected products, analysis of customer feedback and ratings from reputable sources, and a detailed evaluation of the price-to-value ratio to ensure a well-rounded assessment of each solution.
Overall scores reflect relative ranking within this category, accounting for which limitations materially affect real-world use cases. Small differences in category scores can result in larger ranking separation when those differences affect the most common or highest-impact workflows.
Verification
Products evaluated through comprehensive research and analysis of service desk features specific to IT teams.
Rankings based on an analysis of customer reviews and expert ratings within the staffing agency sector.
Selection criteria focus on key service desk functionalities and integration capabilities essential for IT team efficiency.
As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.
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Score Breakdown
0.0/ 10
Deep Research
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