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Service Desk & Ticketing for IT Teams for Staffing Agencies 2025: 9 Best Rated Products

Albert Richer
Curated by :
Albert Richer
Updated Nov 22, 2025

This niche exists within a larger set — view the entire Service Desk & Ticketing for IT Teams list.

Service Desk & Ticketing for IT Teams for Staffing Agencies
Albert Richer

"Unlocking Efficiency: Insights into the Best Service Desk & Ticketing Solutions for IT Teams in Staffing Agencies" Market research shows that the right service desk and ticketing solutions can significantly enhance IT team productivity, especially within staffing agencies. Customer review analysis indicates that tools like Zendesk and Freshservice often rank highly for their user-friendly interfaces and robust feature sets. "Unlocking Efficiency: Insights into the Best Service Desk & Ticketing Solutions for IT Teams in Staffing Agencies" Market research shows that the right service desk and ticketing solutions can significantly enhance IT team productivity, especially within staffing agencies.

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1
Expert Score
9.8 / 10
640
101
24/7 SUPPORT
STREAMLINED TICKETING
1
HelpDesk® Service & Ticketing
9.8

HelpDesk® Service & Ticketing

HelpDesk® Service & Ticketing
View Website
Free plan available, enterprise pricing available
24/7 SUPPORT
STREAMLINED TICKETING

Why We Love It

HelpDesk® is the go-to software for staffing agencies that need to manage IT teams. It provides a centralized hub for ticketing and customer communication, making it easier to track progress and solve issues promptly. The software is tailored to the industry's needs, with features crafted for IT team management and customer interaction. Plus, it offers seamless integration with other systems, making it a robust and versatile solution for staffing agencies.

Pros

  • Efficient ticketing system
  • Easy customer communication management
  • Industry-specific features
  • Easy integration
  • 24/7 support

Cons

  • Limited free plan features
  • May require training for full use
  • Additional cost for premium features

Free plan available, enterprise pricing available

HelpDesk® is an excellent tool for staffing agencies working with IT teams. The software offers a robust ticketing system and customer communication management, allowing agencies to streamline their workflow and improve customer relationship management significantly. Its features are designed to address the unique needs of IT teams, making it an indispensable tool in the industry.

Pros

  • Efficient ticketing system
  • Easy customer communication management
  • Industry-specific features
  • Easy integration
  • 24/7 support

Cons

  • Limited free plan features
  • May require training for full use
  • Additional cost for premium features
24/7 SUPPORT
STREAMLINED TICKETING

Why We Love It

HelpDesk® is the go-to software for staffing agencies that need to manage IT teams. It provides a centralized hub for ticketing and customer communication, making it easier to track progress and solve issues promptly. The software is tailored to the industry's needs, with features crafted for IT team management and customer interaction. Plus, it offers seamless integration with other systems, making it a robust and versatile solution for staffing agencies.

Pros

  • Efficient ticketing system
  • Easy customer communication management
  • Industry-specific features
  • Easy integration
  • 24/7 support

Cons

  • Limited free plan features
  • May require training for full use
  • Additional cost for premium features

Why We Love It

HelpDesk® is the go-to software for staffing agencies that need to manage IT teams. It provides a centralized hub for ticketing and customer communication, making it easier to track progress and solve issues promptly. The software is tailored to the industry's needs, with features crafted for IT team management and customer interaction. Plus, it offers seamless integration with other systems, making it a robust and versatile solution for staffing agencies.

Free plan available, enterprise pricing available

HelpDesk® is an excellent tool for staffing agencies working with IT teams. The software offers a robust ticketing system and customer communication management, allowing agencies to streamline their workflow and improve customer relationship management significantly. Its features are designed to address the unique needs of IT teams, making it an indispensable tool in the industry.

2
Expert Score
9.6 / 10
452
106
2
Atera's Help Desk & Ticketing System
9.6

Atera's Help Desk & Ticketing System

Atera's Help Desk & Ticketing System
View Website
Pricing model information ('Price per technician starts at $79/month, unlimited servers and endpoints')

Why We Love It

Atera's Help Desk & Ticketing System is uniquely positioned to address the needs of IT teams in staffing agencies. Its ability to manage high volumes of support requests and automate workflows reduces the time and hassle of solving IT-related issues. Additionally, its unified platform makes it easy to keep track of all requests and tasks, increasing efficiency and productivity within the team. Its focus on the needs of IT teams in staffing agencies makes it a standout choice in the industry.

Pros

  • Streamlined ticket management
  • Automated workflows
  • Unified platform
  • Built for IT teams
  • Efficiency boosting features

Cons

  • Limited customization options
  • Could be overwhelming for smaller teams
  • Pricing may be high for small businesses

Pricing model information ('Price per technician starts at $79/month, unlimited servers and endpoints')

Atera's software solution is tailored to staffing agencies dealing with IT-related issues. It streamlines the management of IT support requests, automates workflows, and enhances efficiency, all within a unified platform. This system is designed to address the complexity and volume of IT tickets that staffing agencies typically handle, making it a valuable tool for managing IT-related workflow in a streamlined, efficient manner.

Pros

  • Streamlined ticket management
  • Automated workflows
  • Unified platform
  • Built for IT teams
  • Efficiency boosting features

Cons

  • Limited customization options
  • Could be overwhelming for smaller teams
  • Pricing may be high for small businesses

Why We Love It

Atera's Help Desk & Ticketing System is uniquely positioned to address the needs of IT teams in staffing agencies. Its ability to manage high volumes of support requests and automate workflows reduces the time and hassle of solving IT-related issues. Additionally, its unified platform makes it easy to keep track of all requests and tasks, increasing efficiency and productivity within the team. Its focus on the needs of IT teams in staffing agencies makes it a standout choice in the industry.

Pros

  • Streamlined ticket management
  • Automated workflows
  • Unified platform
  • Built for IT teams
  • Efficiency boosting features

Cons

  • Limited customization options
  • Could be overwhelming for smaller teams
  • Pricing may be high for small businesses

Why We Love It

Atera's Help Desk & Ticketing System is uniquely positioned to address the needs of IT teams in staffing agencies. Its ability to manage high volumes of support requests and automate workflows reduces the time and hassle of solving IT-related issues. Additionally, its unified platform makes it easy to keep track of all requests and tasks, increasing efficiency and productivity within the team. Its focus on the needs of IT teams in staffing agencies makes it a standout choice in the industry.

Pricing model information ('Price per technician starts at $79/month, unlimited servers and endpoints')

Atera's software solution is tailored to staffing agencies dealing with IT-related issues. It streamlines the management of IT support requests, automates workflows, and enhances efficiency, all within a unified platform. This system is designed to address the complexity and volume of IT tickets that staffing agencies typically handle, making it a valuable tool for managing IT-related workflow in a streamlined, efficient manner.

3
Expert Score
9.5 / 10
536
42
SEAMLESS INTEGRATION
TAILORED FOR STAFFING
3
Jira Service Desk
9.5

Jira Service Desk

Jira Service Desk
View Website
Pricing starts at $20/agent/month, Free plan available for small teams, Enterprise pricing available
SEAMLESS INTEGRATION
TAILORED FOR STAFFING

Why We Love It

Jira Service Desk is a game-changer for staffing agencies. Its conversational ticketing feature breaks down communication barriers between the IT team and employees, leading to faster problem resolution. The software's ability to integrate with Slack and other platforms means that help is always just a few clicks away. The customizable workflows and robust reporting tools make it easy to tailor the software to the unique needs of each staffing agency, making it a versatile and powerful tool in any IT team's arsenal.

Pros

  • Streamlined ticketing system
  • Integration with platforms like Slack
  • Customizable workflows
  • Robust reporting tools
  • 24/7 support

Cons

  • Steep learning curve for beginners
  • Potential for complex setup
  • May require additional plugins for full functionality

Pricing starts at $20/agent/month, Free plan available for small teams, Enterprise pricing available

Jira Service Desk is an IT service management solution specifically designed for staffing agencies. It streamlines the ticketing process, enabling employees to seek help directly via platforms like Slack and allowing agents to track and manage information effectively. It addresses the specific need for efficient, centralized, and collaborative communication in staffing agencies.

Pros

  • Streamlined ticketing system
  • Integration with platforms like Slack
  • Customizable workflows
  • Robust reporting tools
  • 24/7 support

Cons

  • Steep learning curve for beginners
  • Potential for complex setup
  • May require additional plugins for full functionality
SEAMLESS INTEGRATION
TAILORED FOR STAFFING

Why We Love It

Jira Service Desk is a game-changer for staffing agencies. Its conversational ticketing feature breaks down communication barriers between the IT team and employees, leading to faster problem resolution. The software's ability to integrate with Slack and other platforms means that help is always just a few clicks away. The customizable workflows and robust reporting tools make it easy to tailor the software to the unique needs of each staffing agency, making it a versatile and powerful tool in any IT team's arsenal.

Pros

  • Streamlined ticketing system
  • Integration with platforms like Slack
  • Customizable workflows
  • Robust reporting tools
  • 24/7 support

Cons

  • Steep learning curve for beginners
  • Potential for complex setup
  • May require additional plugins for full functionality

Why We Love It

Jira Service Desk is a game-changer for staffing agencies. Its conversational ticketing feature breaks down communication barriers between the IT team and employees, leading to faster problem resolution. The software's ability to integrate with Slack and other platforms means that help is always just a few clicks away. The customizable workflows and robust reporting tools make it easy to tailor the software to the unique needs of each staffing agency, making it a versatile and powerful tool in any IT team's arsenal.

Pricing starts at $20/agent/month, Free plan available for small teams, Enterprise pricing available

Jira Service Desk is an IT service management solution specifically designed for staffing agencies. It streamlines the ticketing process, enabling employees to seek help directly via platforms like Slack and allowing agents to track and manage information effectively. It addresses the specific need for efficient, centralized, and collaborative communication in staffing agencies.

4
Expert Score
9.3 / 10
458
32
4
Microsoft Teams Ticketing System
9.3

Microsoft Teams Ticketing System

Microsoft Teams Ticketing System
View Website

Why We Love It

Microsoft Teams Ticketing System is specifically designed for IT teams in staffing agencies. Its seamless integration with Microsoft 365 creates a centralized platform for ticket management, reducing the time spent on resolving technical issues. The system is certified by Microsoft, adding an assurance of quality and compatibility. The intuitive interface is easy to navigate, making it a favorite among industry professionals. Furthermore, it provides full access, allowing the IT teams to handle all aspects of ticket management.

Pros

  • Microsoft 365 integration
  • Efficient ticket handling
  • Certified by Microsoft
  • User-friendly interface
  • Full access

Cons

  • Specific to Microsoft Teams users
  • May require initial setup guidance

Free plan available. Enterprise pricing available upon request.

This SaaS solution is a powerful tool for IT teams in staffing agencies, enabling them to manage service desk incidents and helpdesk requests efficiently. Through integration with Microsoft 365, the software offers seamless ticketing service, ensuring quick resolution of technical issues, and thus improving the productivity of the staffing agency.

Pros

  • Microsoft 365 integration
  • Efficient ticket handling
  • Certified by Microsoft
  • User-friendly interface
  • Full access

Cons

  • Specific to Microsoft Teams users
  • May require initial setup guidance

Why We Love It

Microsoft Teams Ticketing System is specifically designed for IT teams in staffing agencies. Its seamless integration with Microsoft 365 creates a centralized platform for ticket management, reducing the time spent on resolving technical issues. The system is certified by Microsoft, adding an assurance of quality and compatibility. The intuitive interface is easy to navigate, making it a favorite among industry professionals. Furthermore, it provides full access, allowing the IT teams to handle all aspects of ticket management.

Pros

  • Microsoft 365 integration
  • Efficient ticket handling
  • Certified by Microsoft
  • User-friendly interface
  • Full access

Cons

  • Specific to Microsoft Teams users
  • May require initial setup guidance

Why We Love It

Microsoft Teams Ticketing System is specifically designed for IT teams in staffing agencies. Its seamless integration with Microsoft 365 creates a centralized platform for ticket management, reducing the time spent on resolving technical issues. The system is certified by Microsoft, adding an assurance of quality and compatibility. The intuitive interface is easy to navigate, making it a favorite among industry professionals. Furthermore, it provides full access, allowing the IT teams to handle all aspects of ticket management.

Free plan available. Enterprise pricing available upon request.

This SaaS solution is a powerful tool for IT teams in staffing agencies, enabling them to manage service desk incidents and helpdesk requests efficiently. Through integration with Microsoft 365, the software offers seamless ticketing service, ensuring quick resolution of technical issues, and thus improving the productivity of the staffing agency.

5
Expert Score
9.2 / 10
537
131
ROBUST SECURITY
USER-FRIENDLY INTERFACE
5
Desk365: AI Helpdesk Software
9.2

Desk365: AI Helpdesk Software

Desk365: AI Helpdesk Software
View Website
Free trial available, paid plans starting from $15/user/month
ROBUST SECURITY
USER-FRIENDLY INTERFACE

Why We Love It

Desk365 stands out for its industry-specific benefits, especially for IT teams and staffing agencies. The AI capabilities significantly reduce manual tasks, freeing up time for more critical issues. The integrated ticketing system ensures efficient tracking and resolution of issues, an essential for any IT team. The knowledge base and automation features further enhance productivity, making it an all-round efficient helpdesk solution for this industry.

Pros

  • AI-powered support
  • Integrated ticketing system
  • Knowledge base
  • Automation features
  • Scalable for all team sizes

Cons

  • Requires initial setup
  • May have too many features for small teams
  • No free plan

Free trial available, paid plans starting from $15/user/month

Desk365 is an AI-powered helpdesk solution designed specifically for IT teams and staffing agencies of all sizes. It is built to simplify and automate customer support tasks with integrated ticketing, knowledge base, and advanced AI capabilities, catering to the industry's need for efficient and streamlined operations.

Pros

  • AI-powered support
  • Integrated ticketing system
  • Knowledge base
  • Automation features
  • Scalable for all team sizes

Cons

  • Requires initial setup
  • May have too many features for small teams
  • No free plan
ROBUST SECURITY
USER-FRIENDLY INTERFACE

Why We Love It

Desk365 stands out for its industry-specific benefits, especially for IT teams and staffing agencies. The AI capabilities significantly reduce manual tasks, freeing up time for more critical issues. The integrated ticketing system ensures efficient tracking and resolution of issues, an essential for any IT team. The knowledge base and automation features further enhance productivity, making it an all-round efficient helpdesk solution for this industry.

Pros

  • AI-powered support
  • Integrated ticketing system
  • Knowledge base
  • Automation features
  • Scalable for all team sizes

Cons

  • Requires initial setup
  • May have too many features for small teams
  • No free plan

Why We Love It

Desk365 stands out for its industry-specific benefits, especially for IT teams and staffing agencies. The AI capabilities significantly reduce manual tasks, freeing up time for more critical issues. The integrated ticketing system ensures efficient tracking and resolution of issues, an essential for any IT team. The knowledge base and automation features further enhance productivity, making it an all-round efficient helpdesk solution for this industry.

Free trial available, paid plans starting from $15/user/month

Desk365 is an AI-powered helpdesk solution designed specifically for IT teams and staffing agencies of all sizes. It is built to simplify and automate customer support tasks with integrated ticketing, knowledge base, and advanced AI capabilities, catering to the industry's need for efficient and streamlined operations.

6
Expert Score
9.0 / 10
605
40
CUSTOMIZABLE FEATURES
6
Deskpro IT Ticketing System
9.0

Deskpro IT Ticketing System

Deskpro IT Ticketing System
View Website
Pricing starts at $30/agent per month, Free trial available, Enterprise pricing available
CUSTOMIZABLE FEATURES

Why We Love It

Deskpro stands out in the industry because it directly addresses the need for efficient and automated IT ticketing in staffing agencies. It not only improves the productivity of IT teams but also ensures a streamlined workflow for handling requests. Its user-friendly interface and customization options make it a preferred choice among industry professionals. Additionally, their 24/7 support ensures uninterrupted services.

Pros

  • Automated support processes
  • Enhanced productivity
  • User-friendly interface
  • 24/7 support
  • Customizable to specific needs

Cons

  • Learning curve for beginners
  • Extra cost for premium features
  • Limited integration with other tools

Pricing starts at $30/agent per month, Free trial available, Enterprise pricing available

Deskpro is a dynamic IT ticketing system designed for internal support, specifically catering to the demands of staffing agencies. It provides an automated support process that enhances productivity and efficiency of IT teams, ensuring seamless handling of requests and issues.

Pros

  • Automated support processes
  • Enhanced productivity
  • User-friendly interface
  • 24/7 support
  • Customizable to specific needs

Cons

  • Learning curve for beginners
  • Extra cost for premium features
  • Limited integration with other tools
CUSTOMIZABLE FEATURES

Why We Love It

Deskpro stands out in the industry because it directly addresses the need for efficient and automated IT ticketing in staffing agencies. It not only improves the productivity of IT teams but also ensures a streamlined workflow for handling requests. Its user-friendly interface and customization options make it a preferred choice among industry professionals. Additionally, their 24/7 support ensures uninterrupted services.

Pros

  • Automated support processes
  • Enhanced productivity
  • User-friendly interface
  • 24/7 support
  • Customizable to specific needs

Cons

  • Learning curve for beginners
  • Extra cost for premium features
  • Limited integration with other tools

Why We Love It

Deskpro stands out in the industry because it directly addresses the need for efficient and automated IT ticketing in staffing agencies. It not only improves the productivity of IT teams but also ensures a streamlined workflow for handling requests. Its user-friendly interface and customization options make it a preferred choice among industry professionals. Additionally, their 24/7 support ensures uninterrupted services.

Pricing starts at $30/agent per month, Free trial available, Enterprise pricing available

Deskpro is a dynamic IT ticketing system designed for internal support, specifically catering to the demands of staffing agencies. It provides an automated support process that enhances productivity and efficiency of IT teams, ensuring seamless handling of requests and issues.

7
Expert Score
8.8 / 10
701
68
CLOUD-BASED EASE
7
TeamSupport B2B Customer Service
8.8

TeamSupport B2B Customer Service

TeamSupport B2B Customer Service
View Website
Enterprise pricing available
CLOUD-BASED EASE

Why We Love It

TeamSupport stands out in the IT and staffing industry for its comprehensive B2B customer service features. It allows IT teams to track, manage, and resolve issues in a timely manner while keeping all stakeholders updated. Its integrated live chat and robust ticketing system streamline communication, improving productivity and customer satisfaction. Plus, its customizable knowledge base empowers clients with self-service options, reducing workload on the IT staff.

Pros

  • Specific B2B functionalities
  • Integrated live chat
  • Comprehensive ticketing system
  • SLA management
  • Customizable knowledge base

Cons

  • No free version available
  • May require initial training
  • Extra cost for premium support

Enterprise pricing available

TeamSupport is a B2B customer support software designed specifically for IT and staffing agencies. It provides robust help desk ticketing and live chat solutions, making it easier to manage and resolve IT issues and customer inquiries effectively and efficiently.

Pros

  • Specific B2B functionalities
  • Integrated live chat
  • Comprehensive ticketing system
  • SLA management
  • Customizable knowledge base

Cons

  • No free version available
  • May require initial training
  • Extra cost for premium support
CLOUD-BASED EASE

Why We Love It

TeamSupport stands out in the IT and staffing industry for its comprehensive B2B customer service features. It allows IT teams to track, manage, and resolve issues in a timely manner while keeping all stakeholders updated. Its integrated live chat and robust ticketing system streamline communication, improving productivity and customer satisfaction. Plus, its customizable knowledge base empowers clients with self-service options, reducing workload on the IT staff.

Pros

  • Specific B2B functionalities
  • Integrated live chat
  • Comprehensive ticketing system
  • SLA management
  • Customizable knowledge base

Cons

  • No free version available
  • May require initial training
  • Extra cost for premium support

Why We Love It

TeamSupport stands out in the IT and staffing industry for its comprehensive B2B customer service features. It allows IT teams to track, manage, and resolve issues in a timely manner while keeping all stakeholders updated. Its integrated live chat and robust ticketing system streamline communication, improving productivity and customer satisfaction. Plus, its customizable knowledge base empowers clients with self-service options, reducing workload on the IT staff.

Enterprise pricing available

TeamSupport is a B2B customer support software designed specifically for IT and staffing agencies. It provides robust help desk ticketing and live chat solutions, making it easier to manage and resolve IT issues and customer inquiries effectively and efficiently.

8
Expert Score
8.7 / 10
631
32
AUTOMATED WORKFLOWS
ENTERPRISE READY
8
BOSSDesk ITSM
8.7

BOSSDesk ITSM

BOSSDesk ITSM
View Website
Enterprise pricing available
AUTOMATED WORKFLOWS
ENTERPRISE READY

Why We Love It

BOSSDesk ITSM stands out in the staffing agency industry due to its specific focus on the unique needs of IT teams within this sector. This specifically tailored software makes it easy to manage, track, and resolve IT issues in a timely manner - a critical need in the fast-paced, dynamic environment of staffing agencies. Its cloud-based nature allows for flexibility and accessibility, ensuring that IT teams can deliver effective support regardless of location or time.

Pros

  • Streamlined ticket management
  • Cloud-based system
  • Tailored for staffing agencies
  • 24/7 support

Cons

  • Might require training
  • Limited customization options

Enterprise pricing available

BOSSDesk ITSM is a cloud-based IT ticketing system that provides a seamless solution for staffing agencies. Specifically designed for IT teams, it offers advanced ticketing and service management capabilities, making it easier to manage and resolve IT issues quickly and efficiently, which is crucial in the fast-paced environment of staffing agencies.

Pros

  • Streamlined ticket management
  • Cloud-based system
  • Tailored for staffing agencies
  • 24/7 support

Cons

  • Might require training
  • Limited customization options
AUTOMATED WORKFLOWS
ENTERPRISE READY

Why We Love It

BOSSDesk ITSM stands out in the staffing agency industry due to its specific focus on the unique needs of IT teams within this sector. This specifically tailored software makes it easy to manage, track, and resolve IT issues in a timely manner - a critical need in the fast-paced, dynamic environment of staffing agencies. Its cloud-based nature allows for flexibility and accessibility, ensuring that IT teams can deliver effective support regardless of location or time.

Pros

  • Streamlined ticket management
  • Cloud-based system
  • Tailored for staffing agencies
  • 24/7 support

Cons

  • Might require training
  • Limited customization options

Why We Love It

BOSSDesk ITSM stands out in the staffing agency industry due to its specific focus on the unique needs of IT teams within this sector. This specifically tailored software makes it easy to manage, track, and resolve IT issues in a timely manner - a critical need in the fast-paced, dynamic environment of staffing agencies. Its cloud-based nature allows for flexibility and accessibility, ensuring that IT teams can deliver effective support regardless of location or time.

Enterprise pricing available

BOSSDesk ITSM is a cloud-based IT ticketing system that provides a seamless solution for staffing agencies. Specifically designed for IT teams, it offers advanced ticketing and service management capabilities, making it easier to manage and resolve IT issues quickly and efficiently, which is crucial in the fast-paced environment of staffing agencies.

9
Expert Score
8.5 / 10
357
25
AI-POWERED EFFICIENCY
BUDGET FRIENDLY
9
Web Help Desk IT Ticketing
8.5

Web Help Desk IT Ticketing

Web Help Desk IT Ticketing
View Website
Pricing starts at $700/year, with enterprise pricing options available.
AI-POWERED EFFICIENCY
BUDGET FRIENDLY

Why We Love It

Web Help Desk stands out in the IT ticketing software market with its bespoke service for staffing agencies. Its automatic email-to-ticket conversion and rule-based ticket assignment significantly reduce manual work and improve response time. The software also provides an SLA management feature, which is crucial for staffing agencies to maintain service quality and client satisfaction. Furthermore, its intuitive interface makes it easy to navigate, even for non-tech-savvy staff.

Pros

  • Automated ticket management
  • Customizable rules
  • Email integration
  • Easy-to-use interface
  • SLA management

Cons

  • Limited third-party integrations
  • Can be resource-intensive
  • Not ideal for small teams

Pricing starts at $700/year, with enterprise pricing options available.

Web Help Desk is a robust IT ticketing software designed specifically for Staffing Agencies. Its automatic email-to-ticket conversion feature and highly customizable rule creation enables staffing agencies to streamline their IT ticketing process, improving efficiency and enhancing the overall IT support experience.

Pros

  • Automated ticket management
  • Customizable rules
  • Email integration
  • Easy-to-use interface
  • SLA management

Cons

  • Limited third-party integrations
  • Can be resource-intensive
  • Not ideal for small teams
AI-POWERED EFFICIENCY
BUDGET FRIENDLY

Why We Love It

Web Help Desk stands out in the IT ticketing software market with its bespoke service for staffing agencies. Its automatic email-to-ticket conversion and rule-based ticket assignment significantly reduce manual work and improve response time. The software also provides an SLA management feature, which is crucial for staffing agencies to maintain service quality and client satisfaction. Furthermore, its intuitive interface makes it easy to navigate, even for non-tech-savvy staff.

Pros

  • Automated ticket management
  • Customizable rules
  • Email integration
  • Easy-to-use interface
  • SLA management

Cons

  • Limited third-party integrations
  • Can be resource-intensive
  • Not ideal for small teams

Why We Love It

Web Help Desk stands out in the IT ticketing software market with its bespoke service for staffing agencies. Its automatic email-to-ticket conversion and rule-based ticket assignment significantly reduce manual work and improve response time. The software also provides an SLA management feature, which is crucial for staffing agencies to maintain service quality and client satisfaction. Furthermore, its intuitive interface makes it easy to navigate, even for non-tech-savvy staff.

Pricing starts at $700/year, with enterprise pricing options available.

Web Help Desk is a robust IT ticketing software designed specifically for Staffing Agencies. Its automatic email-to-ticket conversion feature and highly customizable rule creation enables staffing agencies to streamline their IT ticketing process, improving efficiency and enhancing the overall IT support experience.

Product Comparison

Product Has Mobile App Has Free Plan Has Free Trial Integrates With Zapier Has Public API Live Chat Support SOC 2 or ISO Certified Popular Integrations Supports SSO Starting Price
1Atera's Help Desk & Ticketing System
 Yes No Yes - 30 days Yes Yes Yes Not specified Slack, QuickBooks, Xero Yes $79/technician/month
2BOSSDesk ITSM
 Yes No Contact for trial No Enterprise API only Yes Not specified Limited integrations Enterprise plans only Contact for pricing
3HelpDesk® Service & Ticketing
 Yes Yes Yes - 14 days Yes Yes Yes Not specified Slack, Google Workspace, Microsoft 365 Yes Free
4Web Help Desk IT Ticketing
 No No Contact for trial No Enterprise API only Email/Ticket only Not specified Limited integrations No $700/year
5Microsoft Teams Ticketing System
 Yes Yes Contact for trial No No Email/Ticket only Not specified Microsoft 365, SharePoint, OneDrive Yes Free
6Deskpro IT Ticketing System
 Yes No Yes - 14 days Yes Yes Yes Not specified Slack, Salesforce, Microsoft 365 Yes $30/agent/month
7TeamSupport B2B Customer Service
 No No Contact for trial Yes Yes Yes Not specified Salesforce, Slack, HubSpot Yes Contact for pricing
8Desk365: AI Helpdesk Software
 Web-only No Yes - 14 days Yes Yes Email/Ticket only Not specified Microsoft Teams, Slack, Google Workspace Yes $15/user/month
9Jira Service Desk
 Yes Yes Yes - 7 days Yes Yes Email/Ticket only ISO 27001 Slack, Microsoft Teams, Confluence Yes $20/agent/month
1

Atera's Help Desk & Ticketing System

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 30 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, QuickBooks, Xero
Supports SSO
Yes
Starting Price
$79/technician/month
2

BOSSDesk ITSM

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
No
Has Public API
Enterprise API only
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Limited integrations
Supports SSO
Enterprise plans only
Starting Price
Contact for pricing
3

HelpDesk® Service & Ticketing

Has Mobile App
Yes
Has Free Plan
Yes
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Google Workspace, Microsoft 365
Supports SSO
Yes
Starting Price
Free
4

Web Help Desk IT Ticketing

Has Mobile App
No
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
No
Has Public API
Enterprise API only
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Limited integrations
Supports SSO
No
Starting Price
$700/year
5

Microsoft Teams Ticketing System

Has Mobile App
Yes
Has Free Plan
Yes
Has Free Trial
Contact for trial
Integrates With Zapier
No
Has Public API
No
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Microsoft 365, SharePoint, OneDrive
Supports SSO
Yes
Starting Price
Free
6

Deskpro IT Ticketing System

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Salesforce, Microsoft 365
Supports SSO
Yes
Starting Price
$30/agent/month
7

TeamSupport B2B Customer Service

Has Mobile App
No
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Salesforce, Slack, HubSpot
Supports SSO
Yes
Starting Price
Contact for pricing
8

Desk365: AI Helpdesk Software

Has Mobile App
Web-only
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Microsoft Teams, Slack, Google Workspace
Supports SSO
Yes
Starting Price
$15/user/month
9

Jira Service Desk

Has Mobile App
Yes
Has Free Plan
Yes
Has Free Trial
Yes - 7 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
ISO 27001
Popular Integrations
Slack, Microsoft Teams, Confluence
Supports SSO
Yes
Starting Price
$20/agent/month

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How We Rank Products

How We Evaluate Products

Our Evaluation Process

The 'How We Choose' section for service desk and ticketing products tailored for IT teams in staffing agencies focuses on a comprehensive evaluation process grounded in objective analysis. Key factors considered include product specifications, essential features, customer reviews, ratings, and overall value for money. Specific considerations important to this category include the ability to integrate with existing systems, scalability, user-friendliness, and the effectiveness of ticket resolution processes, which are critical for staffing agencies managing diverse client needs. The research methodology employed involves a thorough comparison of specifications across the selected products, analysis of customer feedback and ratings from reputable sources, and a detailed evaluation of the price-to-value ratio to ensure a well-rounded assessment of each solution.

Verification

  • Products evaluated through comprehensive research and analysis of service desk features specific to IT teams.
  • Rankings based on an analysis of customer reviews and expert ratings within the staffing agency sector.
  • Selection criteria focus on key service desk functionalities and integration capabilities essential for IT team efficiency.

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Frequently Asked Questions About Service Desk & Ticketing for IT Teams for Staffing Agencies

What makes a service desk & ticketing for it teams for staffing agencies the "best"?

We evaluate products based on quality, performance, value for money, user reviews, durability, and ease of use. Our rankings are updated regularly to reflect the latest market offerings and user feedback.

How often do you update your service desk & ticketing for it teams for staffing agencies recommendations?

Our team continuously monitors the market for new products and updates our recommendations quarterly. We also adjust rankings based on user feedback and new testing results.

Do you test all the products you recommend?

Yes, whenever possible, we physically test products in our labs. For products we can't test directly, we rely on verified user reviews, expert opinions, and detailed specifications to make informed recommendations.

What if I'm looking for a specific type of service desk & ticketing for it teams for staffing agencies?

Our top 10 list covers the most popular and highly-rated options. If you have specific requirements, check our detailed product descriptions and pros/cons to find the best match for your needs.

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Score Breakdown

0.0 / 10
Excellent

What This Award Means