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    <title>Best Customer Success Management Platforms for Startups for 2026: Data-Driven Reviews & Ratings</title>
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It utilizes a 'constellation' of AI models to route tasks to the most appropriate LLM, ensuring high resolution rates for complex inquiries.","datePublished":"2025-12-31","@type":"Review","reviewRating":{"ratingValue":"8.9","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"Product Capability & Depth","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"Customers like WeightWatchers and SiriusXM report high containment rates (up to 70%) using Sierra's agents. Read how businesses like WeightWatchers, Sonos and Sirius XM excel using Sierra's conversational AI... Resolution rate. 70%."},{"position":2,"@type":"ListItem","name":"The platform uses a 'constellation' of models, routing tasks to different LLMs (OpenAI, Anthropic, Meta) based on complexity. 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Unlike basic chatbots, Sierra's agents can process refunds, open tickets, and perform other concrete actions without human intervention."},{"position":4,"@type":"ListItem","name":"Features include advanced analytics and reporting capabilities, as outlined in the platform's documentation."},{"position":5,"@type":"ListItem","name":"Documented in official product documentation, Sierra offers a comprehensive suite of customer success management tools tailored for startups."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"Sierra commands exceptional market credibility, backed by a valuation of over $4.5 billion and founded by industry veterans Bret Taylor (ex-Salesforce co-CEO) and Clay Bavor (ex-Google). 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Although marketed as no-code, building advanced agents often requires coding for logic, integrations, and testing... non-technical teams may struggle."},{"position":3,"@type":"ListItem","name":"Sierra's agents achieve high customer satisfaction scores, such as 4.6/5 for WeightWatchers. CSAT. 4.6. Resolution rate with Sierra. ~70% How WeightWatchers embraces AI to engage members with empathy."},{"position":4,"@type":"ListItem","name":"Outlined in user guides, Sierra provides a user-friendly interface, though it has a noted learning curve."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"Sierra uses an innovative 'outcome-based' pricing model where clients pay per successful resolution. 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Some sources suggest their yearly deals kick off somewhere around $150,000, which definitely puts them in the big-business, enterprise category."},{"position":3,"@type":"ListItem","name":"Sierra employs an outcome-based pricing model, charging only for resolved customer issues. With outcome-based pricing, Sierra gets paid only when we complete a task for you... If the conversation is unresolved, in most cases, there's no charge."},{"position":4,"@type":"ListItem","name":"Pricing requires custom quotes, limiting upfront cost visibility."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"Sierra excels at 'agentic' workflows, capable of performing backend actions like tracking orders, updating subscriptions, and processing claims without human assistance. This capability is central to its value proposition, moving beyond 'chat' to actual service automation.","datePublished":"2025-12-31","@type":"Review","reviewRating":{"ratingValue":"9.1","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"Autonomous Agentic Action","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"The platform integrates with backend systems to perform tasks like insurance disputes and home refinancing. Sierra's software automates tasks like insurance disputes and home refinancing... targeting improved customer satisfaction and operational efficiency."},{"position":2,"@type":"ListItem","name":"Agents can take actions like tracking orders and managing subscriptions without human help. Sierra's agents go beyond the conversational layer - they can take actions like tracking orders without human help, ultimately driving better business outcomes."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"Sierra emphasizes trust with 'supervisory layers' to check LLM outputs and prevent hallucinations. It adheres to strict enterprise standards (SOC 2, HIPAA, GDPR) and guarantees that customer data is not used to train its general models.","datePublished":"2025-12-31","@type":"Review","reviewRating":{"ratingValue":"8.8","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"Security, Compliance & Guardrails","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"Customer data is explicitly excluded from training Sierra's general models. 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Users find Gainsight's interface not intuitive, leading to slow performance and difficulties in managing tasks effectively."},{"position":2,"@type":"ListItem","name":"Implementation requires significant effort and often a dedicated administrator to maintain. Gainsight requires a team of in-house admins to configure and maintain the platform effectively."},{"position":3,"@type":"ListItem","name":"Users report a steep learning curve and find the configuration process challenging. Users experience a steep learning curve with Gainsight PX, finding it challenging to map products and navigate options."},{"position":4,"@type":"ListItem","name":"Complexity requiring training is noted in product reviews and documentation."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"Pricing is enterprise-focused and opaque, typically requiring custom quotes with high starting costs, though the ROI for large enterprises is often justified by retention gains.","datePublished":"2025-12-31","@type":"Review","reviewRating":{"ratingValue":"8.7","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"Value, Pricing & Transparency","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"Enterprise plans can cost upwards of $300 per user per month. For larger teams, there are enterprise plans available that can cost upwards of $300 per user per month."},{"position":2,"@type":"ListItem","name":"Median contract costs are estimated around $50,000 per year. Median contracts are around $50k per year, with costs increasing as teams add features or scale usage."},{"position":3,"@type":"ListItem","name":"Gainsight uses a custom quoted, enterprise pricing model that is not publicly published. Gainsight uses a custom quoted, enterprise pricing model. 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We meet the most important compliance standards... SOC II Compliance; Privacy Policy; GDPR; HIPAA."},{"position":6,"@type":"ListItem","name":"Gainsight holds SOC 2 Type II and ISO 27001 certifications. Audits and Certifications... SOC 2... ISO 27001... HIPAA... 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DPIIT-recognized startups may qualify for special benefits totaling up to $3600 USD credits."},{"position":3,"@type":"ListItem","name":"Offers scalable solutions to support startup growth as outlined in the product features."},{"position":4,"@type":"ListItem","name":"Documented lead conversion tools tailored for startups in official product documentation."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"Zoho is a massive global player with over 100 million users and 250,000+ businesses, backed by extensive compliance certifications and a long operational history.","datePublished":"2025-12-31","@type":"Review","reviewRating":{"ratingValue":"9.3","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"Market Credibility & Trust Signals","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"The platform is used by over 250,000 businesses globally. According to Zoho, its CRM system has over 250,000 customers worldwide"},{"position":2,"@type":"ListItem","name":"Zoho serves over 100 million users worldwide across its suite of applications. Zoho is trusted by over 100 million users worldwide."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"While the startup program offers concierge onboarding, the platform is frequently criticized for a steep learning curve, cluttered UI, and inconsistent support response times.","datePublished":"2025-12-31","@type":"Review","reviewRating":{"ratingValue":"8.2","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"Usability & Customer Experience","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"The startup program includes access to a concierge team for product consultation and app selection. We have a Concierge team who can help you pick the right applications... The consultation and product suggestions provided by the concierge team is supposed to be used as a reference"},{"position":2,"@type":"ListItem","name":"Users report a steep learning curve and a 'clumsy' interface that requires multiple steps for simple tasks. The interface of Zoho CRM is a little clumsy and user has to take too many steps to perform a simple task. It takes a lot of time of users to get used to its navigations."},{"position":3,"@type":"ListItem","name":"User-friendly interface described in product reviews by TechRadar."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"The program offers substantial credits effectively making the first year free for many, combined with a permanent free edition and competitive long-term pricing.","datePublished":"2025-12-31","@type":"Review","reviewRating":{"ratingValue":"9.6","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"Value, Pricing & Transparency","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"Zoho offers a 'Free Edition' for up to 3 users that is free forever, not just a trial. Free Edition: Ideal for startups, offering 3 free users, basic features, and a mobile app for iOS and Android."},{"position":2,"@type":"ListItem","name":"Eligible startups receive up to $1,200 in base credits, valid for 360 days, to use on any Zoho apps. Zoho for Startups Program offers startups up to $1,200 USD in Zoho Wallet Credits... valid for 360 days."},{"position":3,"@type":"ListItem","name":"Offers a free plan with premium plans starting at $12/month, as listed on the official pricing page."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"The platform offers an unmatched native ecosystem of 55+ apps plus a marketplace with 500+ third-party integrations, covering virtually every business function.","datePublished":"2025-12-31","@type":"Review","reviewRating":{"ratingValue":"9.4","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"Security, Compliance & Data Protection","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"Zoho CRM integrates with over 500 popular business applications. seamlessly integrating with 500+ popular business apps in a single business system."},{"position":2,"@type":"ListItem","name":"The startup credits can be used to explore 55+ integrated applications including CRM, accounting, and project management. Zoho for Startups Program offers startups up to $1200 USD in Zoho Wallet Credits to explore 55+ integrated applications"},{"position":3,"@type":"ListItem","name":"Data is encrypted both at rest (AES-256) and in transit (TLS). Zoho ensures that all customer data is encrypted both at rest and in transit... Data stored on Zoho servers is encrypted using strong encryption standards, such as AES-256"},{"position":4,"@type":"ListItem","name":"Zoho CRM is SOC 2 Type II compliant and can be configured for HIPAA compliance. SOC 2 + HIPAA Type 2 - An independent third-party audit firm has examined the description of the system... based on Security, Privacy and breach requirements set forth in the Health Insurance Portability and Accountability Act"},{"position":5,"@type":"ListItem","name":"Integration with other Zoho products documented in the integration directory."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"datePublished":"2025-12-31","@type":"Review","reviewRating":{"ratingValue":"9.1","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"Support, Training & Onboarding Resources","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"Comprehensive support resources and training materials available on the Zoho support portal."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue.","datePublished":"2025-12-31","@type":"Review","name":"Score Adjustments & Considerations","author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"},"negativeNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"Advanced AI features (Zia) and complex automation are restricted to the highest pricing tiers (Enterprise/Ultimate), creating a potential future cost barrier."},{"position":2,"@type":"ListItem","name":"The platform has a steep learning curve and a UI described as 'clumsy' or overwhelming for new users compared to simpler alternatives."},{"position":3,"@type":"ListItem","name":"Users frequently report slow response times and inconsistent quality from customer support, particularly for non-premium plans."}],"@type":"ItemList"}}],"@context":"https://schema.org","aggregateRating":{"ratingValue":"9.1","@type":"AggregateRating","bestRating":"10","worstRating":"1","reviewCount":7},"@type":"Product","sku":183111,"url":"https://whatarethebest.com/product/183111/","image":"https://d25brt1ok2m0kr.cloudfront.net/_product_images/zoho-crm-for-startups-logo.png","name":"Zoho CRM for Startups","description":"Zoho CRM is specially designed for startups to manage their rapid growth, convert leads, and scale their operations. With a 15-year track record, Zoho CRM addresses key startup challenges, offering a user-friendly interface and impressive lead conversion rates."}]</script>
    
</head>
<body>
    <!-- Header -->
    <header class="header">
        <div class="container">
            <div class="header-content">
                <!-- Logo -->
                <a href="https://whatarethebest.com/" class="logo">
                    <img src="/_img/Logo-250Transparent.png" alt="WhatAreTheBest.com Logo" width="250" height="auto">
                </a>
                
                <!-- Search Bar (Desktop) -->
                
                
                <!-- Navigation -->
                <nav class="nav">
                    <!-- Search Button (Mobile) -->
                    
                    
                </nav>
            </div>
        </div>
    </header>
    
    <!-- Mobile Search Modal -->
    

<style>
/* Category Level 4: use same background as Level 1/2/3 (var(--bg-primary)) - no white gaps */
body {
    margin: 0 !important;
    padding: 0 !important;
    background-color: var(--bg-primary) !important;
    min-height: 100vh !important;
}
/* Minimal gap below header so content starts right under nav (match Level 3) */
.disclosure-text-top {
    margin-top: 0 !important;
    padding-top: 0.25rem !important;
}
.modern-breadcrumb {
    margin-top: 0 !important;
}
/* Product Media Section */
.product-media-section {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 16px;
    margin: 8px auto 16px auto;
    padding: 16px;
    background: #f8fafc;
    border-radius: 12px;
    border: 1px solid #e2e8f0;
    max-width: 280px;
}

/* Product Image Styling */
.product-image-container {
    display: flex;
    justify-content: center;
    align-items: center;
    background: #ffffff;
    border-radius: 8px;
    padding: 12px;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
}

.product-image {
    max-width: 200px;
    max-height: 200px;
    width: auto;
    height: auto;
    object-fit: contain;
    border-radius: 6px;
    transition: transform 0.3s ease;
}

.product-image:hover {
    transform: scale(1.05);
}

/* Rating row */
.rating-row { display: flex; align-items: center; gap: 8px; margin-top: 8px; }
.stars { display: inline-flex; align-items: center; gap: 2px; font-size: 14px; line-height: 1; }
.star { font-size: 14px; }
.star-full { color: #f59e0b; }
.star-half { color: #f59e0b; position: relative; }
.star-empty { color: #d1d5db; }
.reviews-count { font-size: 12px; color: #6b7280; }

/* Page header and title */
div.disclosure-text-top {
    max-width: 1600px;
    margin: 0 auto;
    padding: 1rem 2rem 0 2rem;
    text-align: center;
    margin-bottom: 0;
}

div.disclosure-text-top p {
    color: #ffffff !important;
    font-size: 0.9rem;
    line-height: 1.5;
    margin: 0;
}

div.disclosure-text-top a {
    color: #ffffff !important;
    text-decoration: underline;
    font-weight: 600;
    transition: all 0.2s ease;
}

div.disclosure-text-top a:hover {
    opacity: 0.9;
    text-decoration: underline;
}

.disclosure-divider {
    display: none; /* Hidden on desktop */
}

div.affiliate-disclosure {
    max-width: 1600px;
    margin: 2rem auto;
    padding: 1rem 2rem;
    text-align: center;
}

div.affiliate-disclosure p {
    color: #ffffff !important;
    font-size: 0.9rem;
    line-height: 1.5;
    margin: 0;
}

/* Container for main content - constrains width on desktop to match tabs */
.container {
    width: 100%;
    max-width: 100%;
    margin: 0 auto;
    padding: 0;
    box-sizing: border-box;
}

/* Desktop: Constrain container width to match tabs bar */
@media (min-width: 1025px) {
    .container {
        max-width: 1600px;
        padding: 0 2rem;
    }
}

/* Tablet and Mobile: Full width */
@media (max-width: 1024px) {
    .container {
        max-width: 100%;
        padding: 0 1rem;
    }
}

.page-header { 
    margin-bottom: 0.75rem;
    position: relative;
    overflow: visible;
}

/* Desktop: Reduce gap between header and subtitle */
@media (min-width: 1025px) {
    .page-header {
        margin-bottom: 0.25rem !important;
    }
    
    .page-title {
        margin-bottom: 0.25rem !important;
    }
    
    /* Bring disclosure text closer to header */
    div.disclosure-text-top {
        padding: 0.25rem 2rem 0 2rem !important;
        margin-top: 0.25rem !important;
        margin-bottom: 0 !important;
    }
    
    div.disclosure-text-top p {
        margin-bottom: 0.25rem !important;
    }
    
    /* Show HR line on desktop */
    .disclosure-divider {
        display: block !important;
        border: none;
        border-top: 1px solid rgba(255, 255, 255, 0.3);
        margin: 0.25rem 2rem 0.25rem 2rem;
        padding: 0;
    }
    
    /* Reduce breadcrumb spacing */
    .modern-breadcrumb {
        margin-top: 0.25rem !important;
        margin-bottom: 0.25rem !important;
        padding-top: 0.25rem !important;
        padding-bottom: 0.25rem !important;
    }
    
    /* Reduce subtitle container spacing */
    .category-subtitle-container {
        margin: 0.25rem 0 0.25rem 0 !important;
    }
    
    /* Reduce product tabs spacing */
    .product-tabs {
        margin: 0.25rem 0 0.25rem 0 !important;
    }
    
    /* Reduce gap before first product */
    .modern-product-list {
        margin-top: 0 !important;
        padding-top: 0 !important;
    }
    
    /* Reduce spacing inside curator badge box */
    .curator-content {
        padding: 4px 20px !important;
        gap: 12px;
    }
    
    /* Ensure image aligns with minimal top/bottom spacing */
    .curator-photo,
    .curator-photo-placeholder {
        flex-shrink: 0;
    }
}
.page-title { 
    font-size: 2.5rem !important; 
    font-weight: 800 !important; 
    margin: 0 0 1rem 0 !important; 
    color: #ffffff !important; 
    line-height: 1.2 !important; 
    letter-spacing: -0.02em !important; 
    text-shadow: 0 2px 4px rgba(0,0,0,0.3) !important;
    background: none !important;
    background-image: none !important;
    -webkit-background-clip: unset !important;
    background-clip: unset !important;
    -webkit-text-fill-color: #ffffff !important;
    white-space: nowrap !important;
    overflow: visible !important;
    max-width: 100% !important;
}

/* Responsive font sizing for page title based on viewport width */
/* Desktop - make room for curator badge */
@media (min-width: 1025px) {
    .page-title {
        white-space: normal !important;
        word-wrap: break-word !important;
        overflow-wrap: break-word !important;
        flex: 1;
        margin-right: 1.5rem;
        padding-right: 0 !important;
        max-width: none !important;
    }
    
    .page-header {
        min-height: 80px;
        display: flex;
        align-items: flex-start;
        justify-content: flex-start;
        flex-wrap: nowrap;
        gap: 1.5rem;
    }
}

/* Tablet - keep header and badge on same row */
@media (min-width: 769px) and (max-width: 1024px) {
    .page-header {
        display: flex;
        align-items: flex-start;
        justify-content: flex-start;
        flex-wrap: nowrap;
        gap: 1.5rem;
    }
    
    .page-title {
        white-space: normal !important;
        word-wrap: break-word !important;
        overflow-wrap: break-word !important;
        flex: 1;
        margin-right: 0;
        padding-right: 0 !important;
        max-width: none !important;
    }
    
    .curator-badge {
        flex-shrink: 0;
        position: relative;
        margin-top: 0;
        margin-left: 0;
    }
}

@media (max-width: 1600px) {
    .page-title {
        font-size: 2.2rem !important;
    }
}

@media (max-width: 1400px) {
    .page-title {
        font-size: 2rem !important;
    }
}

@media (max-width: 1200px) {
    .page-title {
        font-size: 1.75rem !important;
    }
}

/* Tablet - curator badge drops below title */
@media (max-width: 1024px) {
    .page-title {
        font-size: 1.6rem !important;
        padding-right: 0 !important;
        white-space: normal !important;
        word-wrap: break-word !important;
        overflow-wrap: break-word !important;
        margin-bottom: 0.5rem !important;
        position: relative;
        z-index: 1;
    }
}

@media (max-width: 992px) {
    .page-title {
        font-size: 1.5rem !important;
    }
}

@media (max-width: 850px) {
    .page-title {
        font-size: 1.35rem !important;
    }
}

/* Mobile: Custom Scoring Grid - 2 columns on very small screens */
@media (max-width: 640px) {
    .custom-scoring-categories-grid {
        grid-template-columns: repeat(2, 1fr);
        gap: 10px;
    }
    
    .custom-scoring-category-score-box {
        width: 55px;
        height: 55px;
        font-size: 1.25rem;
    }
    
    .category-score-value {
        font-size: 1.25rem;
    }
    
    .category-label-short {
        font-size: 0.7rem;
    }
    
    .formula-text {
        font-size: 0.85rem;
    }
}

@media (max-width: 640px) {
    .page-title {
        font-size: 1.05rem !important;
        white-space: normal !important;
        word-wrap: break-word !important;
        overflow-wrap: break-word !important;
        hyphens: auto !important;
        line-height: 1.25 !important;
        display: -webkit-box !important;
        -webkit-line-clamp: 2 !important;
        -webkit-box-orient: vertical !important;
        overflow: hidden !important;
        position: relative;
        z-index: 1;
        margin-bottom: 0.5rem !important;
    }
}

@media (max-width: 480px) {
    .page-title {
        font-size: 1.0rem !important;
    }
}

@media (max-width: 380px) {
    .page-title {
        font-size: 0.95rem !important;
    }
}

/* Mobile breadcrumb */
.mobile-breadcrumb { display: none; }
@media (max-width: 768px) {
    .mobile-breadcrumb { display: block; }
    #breadcrumb-list { display: none; }
    
    .mobile-category-hero {
        display: none !important;
    }
    
        .mobile-header-category-image {
        display: block !important;
        width: 80px;
        height: 80px;
        border-radius: 8px;
        object-fit: cover;
        float: left;
        margin-right: 1rem;
        margin-bottom: 0.5rem;
        border: 2px solid rgba(255, 255, 255, 0.3);
        box-shadow: 0 2px 8px rgba(0, 0, 0, 0.2);
    }
    
    .mobile-subtitle-influencer-image {
        display: block !important;
        float: right;
        margin: 0 0 0.5rem 0.75rem;
        clear: right;
    }
    
    .page-header {
        margin-bottom: 0.25rem !important;
        display: flex;
        align-items: flex-start;
        gap: 1rem;
        overflow: hidden;
    }
    
    .page-title {
        font-size: 1.3rem !important;
        line-height: 1.25 !important;
        margin: 0 !important;
        position: relative;
        z-index: 1;
        display: -webkit-box !important;
        -webkit-line-clamp: 3 !important;
        -webkit-box-orient: vertical !important;
        overflow: hidden !important;
        flex: 1;
    }
    
    .curator-badge.desktop-only {
        display: none !important;
    }
    
    .mobile-subtitle-influencer-image {
        display: block !important;
        float: right;
        margin: 0 0 0.5rem 0.75rem;
        clear: right;
    }
}

/* Subheader row: subheader left, association box right on desktop */
.subheader-row {
    display: flex;
    flex-wrap: wrap;
    align-items: stretch;
    gap: 0.75rem;
    margin: 0 auto 1rem auto;
    max-width: 100%;
}
@media (min-width: 769px) {
    .subheader-row {
        flex-wrap: nowrap;
        align-items: center;
        max-width: 1600px;
        padding: 0 2rem;
        box-sizing: border-box;
    }
}
@media (min-width: 769px) {
    .subheader-row .subheader {
        flex: 1 1 auto;
        min-width: 0;
        margin: 0 !important;
        text-align: left !important;
    }
    .subheader-row .association-section {
        flex: 0 0 auto;
        margin: 0 !important;
    }
}
.subheader-row .subheader-empty {
    display: none;
}
@media (max-width: 768px) {
    .subheader-row .subheader-empty {
        display: block;
        width: 100%;
        background: rgba(255, 255, 255, 0.95) !important;
        box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1) !important;
        color: #1f2937 !important;
    }
}

/* Subheader styling - appears below page-header */
.subheader {
    font-size: 0.875rem !important;
    line-height: 1.5 !important;
    color: #1f2937 !important;
    background: rgba(255, 255, 255, 0.95) !important;
    padding: 0.625rem 1rem !important;
    border-radius: 0.5rem !important;
    margin: 0 auto 1rem auto !important; /* Center horizontally */
    display: block !important; /* Changed to block for proper centering */
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1) !important;
    max-width: 100% !important;
    width: fit-content !important;
    text-align: center; /* Center text inside subheader */
}

/* Desktop: Ensure subheader is centered when not in row */
@media (min-width: 769px) {
    .subheader-row .subheader {
        margin-left: 0 !important;
        margin-right: 0 !important;
    }
    .subheader:not(.subheader-empty) {
        margin-left: auto !important;
        margin-right: auto !important;
        display: block !important;
    }
}

.subheader a {
    color: #3b82f6 !important;
    text-decoration: none !important;
    font-weight: 500 !important;
    transition: color 0.2s ease !important;
}

.subheader a:hover {
    color: #2563eb !important;
    text-decoration: underline !important;
}

/* Mobile: Full width subheader */
@media (max-width: 768px) {
    .subheader {
        width: 100% !important;
        margin-bottom: 0.75rem !important;
        padding: 0.5rem 0.75rem !important;
    }
    
    .mobile-influencer-thumbnail {
        width: 51px;
        height: 51px;
        border-radius: 50%;
        object-fit: cover;
        border: 2px solid rgba(255, 255, 255, 0.4);
        box-shadow: 0 2px 8px rgba(0, 0, 0, 0.2);
        transition: transform 0.2s ease;
    }
    
    .mobile-influencer-thumbnail:hover {
        transform: scale(1.05);
    }
    
    .mobile-influencer-placeholder {
        width: 51px;
        height: 51px;
        border-radius: 50%;
        background: rgba(59, 130, 246, 0.3);
        border: 2px solid rgba(255, 255, 255, 0.4);
        display: flex;
        align-items: center;
        justify-content: center;
        color: white;
        font-size: 1.6rem;
        font-weight: 700;
    }
    
    .category-subtitle p {
        text-align: justify;
    }
    
    /* Style links within subtitle to be white */
    .category-subtitle p a,
    .category-subtitle a {
        color: #ffffff !important;
        text-decoration: underline;
        text-shadow: 0 1px 2px rgba(0, 0, 0, 0.2);
    }

    .category-subtitle p a:hover,
    .category-subtitle a:hover {
        color: rgba(255, 255, 255, 0.9) !important;
        text-decoration: underline;
    }
    
    .mobile-header-category-image {
        display: block !important;
    }
    
    .desktop-only {
        display: none !important;
    }
    
    /* Hide dev inactivate button on mobile */
    .dev-inactivate-product {
        display: none !important;
    }
}

/* Dev-only: Inactivate Product Button (Desktop Only) */
.dev-inactivate-product {
    display: block;
    text-align: center;
    margin-top: 8px;
}

.dev-inactivate-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
}

.dev-inactivate-btn:hover {
    background: ##dc2626 !important;
    transform: translateY(-1px);
    box-shadow: 0 2px 8px rgba(239, 68, 68, 0.3);
}

.dev-inactivate-btn:active {
    transform: translateY(0);
}

.dev-inactivate-btn:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

/* Influencer Modal Styles */
.influencer-modal {
    display: none;
    position: fixed;
    z-index: 10000;
    left: 0;
    top: 0;
    width: 100%;
    height: 100%;
    background-color: rgba(0, 0, 0, 0.85);
    backdrop-filter: blur(4px);
    align-items: center;
    justify-content: center;
    padding: 1rem;
}

.influencer-modal-content {
    background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%);
    border-radius: 24px;
    max-width: 450px;
    width: 100%;
    position: relative;
    padding: 0;
    text-align: center;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.3);
    overflow: hidden;
}

.influencer-modal-header {
    background: linear-gradient(135deg, #3b82f6 0%, #1e40af 100%);
    color: #ffffff;
    padding: 1.5rem 2rem;
    border-radius: 24px 24px 0 0;
    display: flex;
    justify-content: space-between;
    align-items: center;
    position: relative;
    z-index: 10;
}

.influencer-modal-header h2 {
    margin: 0;
    font-size: 1.5rem;
    font-weight: 700;
    color: #ffffff;
}

.influencer-modal-close {
    background: rgba(255, 255, 255, 0.2);
    border: none;
    border-radius: 50%;
    font-size: 1.5rem;
    color: white;
    cursor: pointer;
    line-height: 1;
    padding: 0;
    width: 36px;
    height: 36px;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.2s ease;
}

.influencer-modal-content::before {
    display: none;
}

.influencer-modal-close:hover {
    background: rgba(255, 255, 255, 0.3);
    transform: rotate(90deg);
}

.influencer-modal-body {
    padding: 2rem 2rem 2rem 2rem;
    position: relative;
    z-index: 1;
    background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%);
    border-radius: 0 0 24px 24px;
    overflow: visible;
    min-height: 200px;
}

.influencer-modal-image-container {
    margin: 0 auto 1rem auto;
    position: relative;
    z-index: 2;
}

.influencer-modal-image {
    width: 120px;
    height: 120px;
    border-radius: 50%;
    object-fit: cover;
    border: 5px solid white;
    box-shadow: 0 8px 24px rgba(0, 0, 0, 0.15);
    display: block;
    margin: 0 auto;
}

.influencer-modal-placeholder {
    width: 120px;
    height: 120px;
    border-radius: 50%;
    background: linear-gradient(135deg, #3b82f6 0%, #1e40af 100%);
    border: 5px solid white;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-size: 3rem;
    font-weight: 700;
    margin: 0 auto;
    box-shadow: 0 8px 24px rgba(0, 0, 0, 0.15);
}

.influencer-modal-name {
    font-size: 1.75rem;
    font-weight: 700;
    color: #1f2937;
    margin: 0.5rem 0 0.75rem 0;
    line-height: 1.2;
    position: relative;
    z-index: 2;
}

.influencer-modal-role {
    font-size: 1.1rem;
    font-weight: 600;
    color: #374151;
    margin: 0 0 0.75rem 0;
    line-height: 1.4;
    position: relative;
    z-index: 2;
}

.influencer-modal-methodology {
    font-size: 0.95rem;
    color: #4b5563;
    margin: 0 auto 1.25rem auto;
    line-height: 1.6;
    font-weight: 400;
    max-width: 380px;
    position: relative;
    z-index: 2;
}

.influencer-modal-date {
    font-size: 0.9rem;
    color: #6b7280;
    margin: 0 0 1.5rem 0;
    font-style: italic;
}

.influencer-modal-buttons {
    display: flex;
    flex-direction: column;
    gap: 12px;
    width: 100%;
    margin-top: 1rem;
}

.influencer-modal-bio-link {
    display: block;
    width: 100%;
    padding: 0.75rem 1.25rem;
    background: linear-gradient(135deg, #3b82f6 0%, #1e40af 100%);
    color: white !important;
    text-decoration: none !important;
    border-radius: 8px;
    font-weight: 600;
    font-size: 0.9rem;
    transition: all 0.3s ease;
    box-shadow: 0 2px 8px rgba(59, 130, 246, 0.3);
    cursor: pointer;
    border: none;
    pointer-events: auto;
    position: relative;
    z-index: 10;
    text-align: center;
    box-sizing: border-box;
}

.influencer-modal-bio-link:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 20px rgba(59, 130, 246, 0.5);
    background: linear-gradient(135deg, #2563eb 0%, #1d4ed8 100%);
    text-decoration: none !important;
    color: white !important;
}

.influencer-modal-bio-link:active {
    transform: translateY(0);
}

.influencer-modal-bio-link:visited {
    color: white !important;
}

@media (max-width: 768px) {
    .influencer-modal-content {
        padding: 0;
        margin: 1rem;
        border-radius: 20px;
        max-width: calc(100% - 2rem);
    }
    
    .influencer-modal-header {
        padding: 1.25rem 1.5rem;
        border-radius: 20px 20px 0 0;
    }
    
    .influencer-modal-header h2 {
        font-size: 1.25rem;
    }
    
    .influencer-modal-body {
        padding: 1.5rem 1.5rem 1.5rem 1.5rem;
        border-radius: 0 0 20px 20px;
        min-height: 180px;
    }
    
    .influencer-modal-image-container {
        margin: 0 auto 1rem auto;
    }
    
    .influencer-modal-name {
        font-size: 1.5rem;
    }
    
    .influencer-modal-role {
        font-size: 1rem;
    }
    
    .influencer-modal-methodology {
        font-size: 0.9rem;
        max-width: 100%;
        padding: 0 0.5rem;
    }
    
    .influencer-modal-image,
    .influencer-modal-placeholder {
        width: 100px;
        height: 100px;
    }
    
    .influencer-modal-placeholder {
        font-size: 2.5rem;
    }
}

/* Desktop breadcrumb no-wrap (no ellipsis on desktop) */
.modern-breadcrumb { 
    overflow: visible; 
    max-width: 1600px;
    margin: 0 auto;
    padding: 0 2rem;
    box-sizing: border-box;
}
.breadcrumb-list { display: flex; align-items: center; white-space: nowrap; overflow: visible; flex-wrap: nowrap; }
.breadcrumb-item { flex: 0 0 auto; min-width: 0; }
.breadcrumb-link { display: inline-flex; align-items: center; max-width: 100%; color: #e5e7eb; white-space: nowrap; }
.breadcrumb-separator { margin: 0 6px; flex: 0 0 auto; }

/* Desktop: No truncation, show full breadcrumb */
.breadcrumb-item .breadcrumb-link { white-space: nowrap; overflow: visible; }

/* Ensure breadcrumb doesn't wrap on tablets (iPad) */
@media (min-width: 768px) and (max-width: 1200px) {
    .modern-breadcrumb {
        max-width: 1600px;
        margin: 0 auto;
        padding: 0 2rem;
        box-sizing: border-box;
        overflow: hidden;
    }
    .breadcrumb-list {
        white-space: nowrap !important;
        flex-wrap: nowrap !important;
        overflow: hidden !important;
    }
    .breadcrumb-item {
        flex-shrink: 0;
    }
}

/* Mobile breadcrumb container */
@media (max-width: 767px) {
    .modern-breadcrumb {
        max-width: 100%;
        margin: 0;
        padding: 0 1rem;
        box-sizing: border-box;
    }
}

/* Mobile Category Hero - Watercolor Image + Curator Row */
.mobile-category-hero {
    display: none; /* Hidden on desktop */
}

.mobile-header-category-image {
    display: none; /* Hidden on desktop */
}

.mobile-subtitle-influencer-image {
    display: none; /* Hidden on desktop */
}

.mobile-watercolor-image {
    width: 100%;
    height: auto;
    border-radius: 8px;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.3);
    border: 2px solid rgba(255, 255, 255, 0.3);
}

.mobile-curator-badge {
    display: none; /* Hidden on desktop, shown on mobile via media query */
}

.desktop-only {
    display: block;
}

/* Curator Badge Styles */
.curator-badge {
    margin-top: 0.75rem;
    position: relative;
    z-index: 0;
}

.curator-link {
    display: inline-block;
    text-decoration: none !important;
    transition: all 0.3s ease;
}

.curator-link:hover {
    text-decoration: none !important;
}

.curator-link:hover .curator-name,
.curator-link:hover .curator-label,
.curator-link:hover .curator-date {
    text-decoration: none !important;
}

.curator-content {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 20px;
    background: linear-gradient(135deg, rgba(59, 130, 246, 0.1) 0%, rgba(30, 64, 175, 0.1) 100%);
    border: 2px solid rgba(59, 130, 246, 0.3);
    border-radius: 12px;
    backdrop-filter: blur(10px);
    transition: all 0.3s ease;
}

.curator-link:hover .curator-content {
    background: linear-gradient(135deg, rgba(59, 130, 246, 0.2) 0%, rgba(30, 64, 175, 0.2) 100%);
    border-color: rgba(59, 130, 246, 0.5);
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(59, 130, 246, 0.2);
}

.curator-photo {
    width: 50px;
    height: 50px;
    border-radius: 50%;
    object-fit: cover;
    border: 2px solid rgba(255, 255, 255, 0.8);
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.2);
}

.curator-photo-placeholder {
    width: 50px;
    height: 50px;
    border-radius: 50%;
    background: linear-gradient(135deg, #3b82f6 0%, #1e40af 100%);
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-weight: 700;
    font-size: 20px;
    border: 2px solid rgba(255, 255, 255, 0.8);
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.2);
}

.curator-info {
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.curator-name-row {
    display: flex;
    flex-direction: row;
    align-items: baseline;
    gap: 0;
    flex-wrap: nowrap;
}

.curator-label {
    font-size: 0.75rem;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: rgba(255, 255, 255, 0.8);
    font-weight: 600;
    display: inline;
    margin-right: 0.25rem;
}

.curator-name {
    font-size: 1.1rem;
    font-weight: 700;
    color: #ffffff;
    text-shadow: 0 1px 3px rgba(0, 0, 0, 0.3);
    display: inline;
}

.curator-date {
    font-size: 0.8rem;
    color: rgba(255, 255, 255, 0.7);
    margin-top: 2px;
}

/* Desktop: Position in upper right */
@media (min-width: 1025px) {
    .curator-badge {
        position: relative;
        flex-shrink: 0;
        margin-top: 0;
        margin-left: 0;
    }
}

/* Tablet and Mobile: Show below title */
@media (max-width: 1024px) {
    .curator-badge {
        position: relative;
        margin-top: 0.5rem;
        margin-bottom: 0.25rem;
        clear: both;
    }
    
    .curator-content {
        padding: 10px 16px;
        gap: 10px;
    }
    
    .curator-photo,
    .curator-photo-placeholder {
        width: 40px;
        height: 40px;
    }
    
    .curator-photo-placeholder span {
        font-size: 16px;
    }
    
    .curator-label {
        font-size: 0.7rem;
    }
    
    .curator-name {
        font-size: 0.95rem;
    }
    
    .curator-date {
        font-size: 0.75rem;
    }
}

/* Mobile: Show mobile category hero layout */
@media (max-width: 768px) {
    /* Hide desktop curator badge and desktop inline image */
    .curator-badge.desktop-only {
        display: none !important;
    }
    
    .desktop-only {
        display: none !important;
    }
    
    .category-image-wrapper {
        display: none !important;
    }
    
    /* Show mobile category hero */
    .mobile-category-hero {
        display: flex;
        gap: 0.75rem;
        align-items: stretch; /* Make children equal height */
        margin-bottom: 1rem;
    }
    
    .mobile-watercolor-image {
        flex-shrink: 0;
        width: 75px;
        height: 75px; /* Smaller height */
        object-fit: cover; /* Cover to maintain aspect */
        align-self: flex-start;
    }
    
    .mobile-curator-badge {
        display: block !important;
        margin: 0.75rem 0;
    }
    
    .mobile-curator-badge .curator-link {
        width: 100%;
        display: flex;
    }
    
    .mobile-curator-badge .curator-content {
        padding: 8px 12px;
        gap: 10px;
        width: 100%;
        display: flex;
        align-items: center; /* Vertically center content */
        min-height: 75px; /* Match image height */
        justify-content: space-between; /* Spread content across width */
    }
    
    .mobile-curator-badge .curator-photo,
    .mobile-curator-badge .curator-photo-placeholder {
        width: 38px;
        height: 38px;
        flex-shrink: 0;
    }
    
    .mobile-curator-badge .curator-info {
        flex: 1;
        display: flex;
        flex-direction: column;
        justify-content: center; /* Center content vertically */
        padding-left: 4px;
    }
    
    .mobile-curator-badge .curator-name-row {
        display: block;
        margin-bottom: 2px;
        line-height: 1.3;
    }
    
    .mobile-curator-badge .curator-label {
        font-size: 0.75rem;
        display: inline;
        margin-right: 4px;
    }
    
    .mobile-curator-badge .curator-name {
        font-size: 0.85rem;
        display: inline;
        font-weight: 600;
    }
    
    .mobile-curator-badge .curator-date {
        font-size: 0.75rem;
        display: block;
    }
}

/* Product Price Styling */
.product-price-container {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    padding: 12px 16px;
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    border-radius: 8px;
    color: white;
    font-weight: 600;
    box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1);
    text-decoration: none;
    transition: all 0.3s ease;
}

/* Clickable price link styling */
.product-price-link:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 12px rgba(0, 0, 0, 0.15);
    background: linear-gradient(135deg, #5a67d8 0%, #6b46c1 100%);
    text-decoration: none;
    color: white;
}

.product-price-link:active {
    transform: translateY(0);
    box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1);
}

.product-price-link:focus {
    outline: 2px solid #fbbf24;
    outline-offset: 2px;
}

/* Merchant Buttons Styling */
.merchant-buttons-container {
    display: flex;
    flex-direction: column;
    gap: 8px;
    margin-bottom: 12px;
}

.merchant-button {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 10px 14px;
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    border-radius: 8px;
    color: white;
    font-weight: 600;
    text-decoration: none;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
    transition: all 0.3s ease;
    border: none;
    cursor: pointer;
}

.merchant-button:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.15);
    background: linear-gradient(135deg, #5a67d8 0%, #6b46c1 100%);
    text-decoration: none;
    color: white;
}

.merchant-button:active {
    transform: translateY(0);
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
}

.merchant-button:focus {
    outline: 2px solid #fbbf24;
    outline-offset: 2px;
}

.merchant-button-has-price {
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
}

.merchant-button-no-price {
    background: linear-gradient(135deg, #6b7280 0%, #4b5563 100%);
}

.merchant-name {
    font-size: 13px;
    font-weight: 600;
}

.merchant-price {
    font-size: 14px;
    font-weight: 700;
}

@media (max-width: 768px) {
    .merchant-buttons-container {
        gap: 6px;
    }
    
    .merchant-button {
        padding: 8px 12px;
        font-size: 12px;
    }
    
    .merchant-name {
        font-size: 12px;
    }
    
    .merchant-price {
        font-size: 13px;
    }
    
    /* Reduce badge margins on mobile */
    .product-badges-section {
        margin-top: 4px !important;
        margin-bottom: 4px !important;
    }
    
    /* Reduce spacing in product rows on mobile */
    .product-image-container {
        margin-bottom: 6px !important;
    }
    
    .rating-row {
        margin-top: 4px !important;
        margin-bottom: 6px !important;
    }
    
    .merchant-options-container {
        margin-top: 0 !important;
        margin-bottom: 4px !important;
        gap: 4px !important;
    }
    
    .product-badges-section-mobile {
        margin-top: 4px !important;
        margin-bottom: 4px !important;
    }
    
    .product-media-section {
        gap: 6px !important;
    }
    
    /* Reduce product-main gap on mobile */
    .product-main {
        gap: 2px !important;
    }
    
    /* Expandable breadcrumb styles */
    .mobile-breadcrumb .breadcrumb-collapsed {
        cursor: pointer;
        user-select: none;
        padding-left: 0 !important;
        margin-left: 0 !important;
    }
    
    .mobile-breadcrumb .breadcrumb-expanded {
        display: none !important;
        height: 0 !important;
        overflow: hidden !important;
        flex-wrap: wrap !important;
        width: 100% !important;
        max-width: 100% !important;
        box-sizing: border-box !important;
        word-wrap: break-word !important;
        overflow-wrap: break-word !important;
        padding: 0 !important;
        margin: 0 !important;
    }
    
    .mobile-breadcrumb .breadcrumb-expanded.show {
        display: flex !important;
        height: auto !important;
        overflow: visible !important;
    }
    
    .mobile-breadcrumb .breadcrumb-expanded .breadcrumb-link {
        white-space: normal !important;
        word-break: break-word !important;
        max-width: 100% !important;
    }
    
    .mobile-breadcrumb .breadcrumb-expanded .breadcrumb-separator {
        white-space: normal !important;
    }
}

.price-label {
    font-size: 0.9rem;
    opacity: 0.9;
}

.price-value {
    font-size: 1.25rem;
    font-weight: 700;
    text-shadow: 0 1px 2px rgba(0, 0, 0, 0.1);
}

/* Price History Icon removed */

/* Mobile Responsive */
@media (max-width: 768px) {
    .product-media-section {
        margin: 0 0 8px 0;
        padding: 12px;
        gap: 6px;
        width: 100%;
    }
    
    .product-header {
        margin-bottom: 0;
    }
    
    .product-image {
        max-width: 150px;
        max-height: 150px;
    }
    
    .product-price-container {
        padding: 10px 14px;
    }
    
    .price-value {
        font-size: 1.1rem;
    }
}

@media (max-width: 480px) {
    .product-image {
        max-width: 120px;
        max-height: 120px;
    }
    
    .product-price-container {
        flex-direction: column;
        gap: 4px;
        padding: 8px 12px;
    }
    
    .price-label {
        font-size: 0.8rem;
    }
    
    .price-value {
        font-size: 1rem;
    }
}

/* Category Subtitle Styling */
.category-subtitle-container {
    width: 100%;
    margin: 0.5rem 0;
}

/* Dev-only subtitle regenerate controls */
.dev-subtitle-regenerate {
    display: flex;
    align-items: center;
    justify-content: flex-end;
    gap: 12px;
    margin: 0.5rem 0 0.25rem 0;
}
.dev-subtitle-regenerate-btn {
    appearance: none;
    border: 1px solid rgba(255,255,255,0.35);
    background: rgba(15, 23, 42, 0.55);
    color: #ffffff;
    padding: 8px 12px;
    border-radius: 8px;
    font-size: 12px;
    font-weight: 700;
    cursor: pointer;
}
.dev-subtitle-regenerate-btn:hover {
    background: rgba(15, 23, 42, 0.70);
}
.dev-subtitle-regenerate-btn:disabled {
    opacity: 0.7;
    cursor: not-allowed;
}
.dev-subtitle-regenerate-status {
    font-size: 12px;
    color: rgba(255,255,255,0.9);
}
.dev-subtitle-spinner {
    display: inline-block;
    width: 12px;
    height: 12px;
    border: 2px solid rgba(255,255,255,0.45);
    border-top-color: rgba(255,255,255,0.0);
    border-radius: 999px;
    margin-right: 8px;
    vertical-align: -2px;
    animation: devSubtitleSpin 0.9s linear infinite;
}
@keyframes devSubtitleSpin {
    to { transform: rotate(360deg); }
}

.category-subtitle {
    padding: 1.25rem;
    background: rgba(255, 255, 255, 0.15);
    border-radius: 8px;
    border: 1px solid rgba(255, 255, 255, 0.2);
    backdrop-filter: blur(10px);
    overflow: auto; /* Ensure floated content is contained */
    clear: both;
}

.category-image-wrapper {
    float: left;
    margin: 0 1.5rem 1rem 0;
    max-width: 158px;
    width: 52.5%;
}

.category-inline-image {
    display: block;
    width: 100%;
    height: auto;
    border-radius: 8px;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.3);
    border: 2px solid rgba(255, 255, 255, 0.3);
    margin: 0;
}

.subtitle-methodology-btn.desktop-only {
    display: block;
    width: 100%;
    margin-top: 5px;
    margin-bottom: 0;
    margin-left: 0;
    margin-right: 0;
    font-size: 0.6875rem; /* Smaller font on desktop to fit without truncation */
    white-space: nowrap;
    overflow: visible;
    text-overflow: clip;
}

.category-subtitle p {
    font-size: 1.1rem;
    line-height: 1.7;
    margin: 0;
    font-weight: 400;
    text-shadow: 0 1px 2px rgba(0, 0, 0, 0.2);
    color: #ffffff !important;
}

/* Desktop: Make links white in subtitle */
.category-subtitle p a {
    color: #ffffff !important;
    text-decoration: underline;
    text-shadow: 0 1px 2px rgba(0, 0, 0, 0.2);
}

.category-subtitle p a:hover {
    color: rgba(255, 255, 255, 0.9) !important;
    text-decoration: underline;
}

.subtitle-show-more-btn {
    background: #6b7280;
    color: white;
    border: none;
    padding: 0.25rem 0.75rem;
    border-radius: 4px;
    font-size: 0.75rem;
    font-weight: 500;
    cursor: pointer;
    margin: 0;
    margin-left: 0.25rem;
    transition: all 0.2s ease;
    display: inline-block;
    vertical-align: baseline;
}

.subtitle-show-more-btn:hover {
    background: #4b5563;
    transform: none;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.2);
}

.subtitle-show-more-btn.desktop-only {
    display: inline-block;
}

/* Desktop subtitle display - show short by default */
.subtitle-short-desktop {
    display: inline;
}

.subtitle-full-desktop {
    display: none;
}

/* iPad subtitle display */
.subtitle-short-ipad {
    display: none;
}

.subtitle-show-more-btn.ipad-only {
    display: none;
}

@media (min-width: 769px) and (max-width: 1200px) {
    .subtitle-short-desktop {
        display: none;
    }
    .subtitle-short-ipad {
        display: inline;
    }
    .subtitle-show-more-btn.ipad-only {
        display: inline-block;
    }
}

/* Mobile Responsive for Subtitle */
@media (max-width: 768px) {
    .subtitle-show-more-btn.desktop-only {
        display: none !important;
    }
    .subtitle-short-ipad {
        display: none !important;
    }
    
    div.disclosure-text-top {
        padding: 0.25rem 0 0 0;
        max-width: 100%;
        margin: 0;
        margin-top: 0.25rem;
    }
    
    div.disclosure-text-top p {
        font-size: 0.8rem;
        line-height: 1.6;
        padding: 0 1rem;
        margin-bottom: 0.25rem;
    }
    
    .disclosure-divider {
        display: block !important;
        border: none;
        border-top: 1px solid rgba(255, 255, 255, 0.3);
        margin: 0.25rem 1rem 0.25rem 1rem;
        padding: 0;
    }
    
    .modern-breadcrumb {
        margin-top: 0.25rem !important;
        padding-top: 0.25rem !important;
    }
    
    div.disclosure-text-top a {
        display: inline;
        margin: 0;
        padding: 0;
        background: none;
        border: none;
        border-radius: 0;
        text-decoration: underline !important;
        font-weight: 700;
        font-size: 0.8rem;
        color: #ffffff !important;
        transition: opacity 0.2s ease;
    }
    
    div.disclosure-text-top a::after {
        content: "";
        display: none;
    }
    
    div.disclosure-text-top a:hover,
    div.disclosure-text-top a:active {
        opacity: 0.8;
        background: none;
        border: none;
        transform: none;
    }
    
    .category-subtitle-container {
        margin: 0.25rem 0 1rem 0;
        position: relative;
    }
    
    .category-subtitle {
        padding: 1rem;
        border-radius: 6px;
        position: relative;
        overflow: hidden; /* Clear float */
    }
    
    .category-subtitle p {
        font-size: 1rem;
        line-height: 1.6;
        /* Always clamp to 2 lines on mobile by default */
        display: -webkit-box;
        margin-right: 0; /* Allow text to wrap around image */
        -webkit-line-clamp: 2;
        -webkit-box-orient: vertical;
        overflow: hidden;
        text-overflow: ellipsis;
        margin-bottom: 0.5rem;
        -webkit-overflow-scrolling: touch;
        word-wrap: break-word;
        word-break: break-word;
        hyphens: auto;
        -webkit-transform: translateZ(0);
        transform: translateZ(0);
    }
    /* Expanded state removes clamp */
    .category-subtitle p.expanded {
        display: block;
        -webkit-line-clamp: initial;
        overflow: visible;
        text-overflow: initial;
        margin-bottom: 0.5rem;
    }
    
    .subtitle-read-more {
        display: flex !important; /* override inline style="display:none"; JS may hide if short */
        justify-content: flex-start;
        align-items: center;
        gap: 0.75rem;
        margin-top: 0.5rem;
        clear: both;
        flex-wrap: wrap;
    }
    
    /* Center the links when there's only one (no methodology link) */
    .subtitle-read-more.single-link {
        justify-content: center;
    }
    
    /* When both links are present, space them apart */
    .subtitle-read-more.has-methodology {
        justify-content: space-between;
    }
    
    .subtitle-methodology-link-mobile {
        color: rgba(255, 255, 255, 0.9);
        text-decoration: none;
        font-weight: 500;
        font-size: 0.9rem;
        padding: 0.5rem 1rem;
        background: linear-gradient(135deg, rgba(59, 130, 246, 0.8) 0%, rgba(30, 64, 175, 0.8) 100%);
        border-radius: 20px;
        border: 1px solid rgba(255, 255, 255, 0.3);
        transition: all 0.3s ease;
        display: inline-block;
        flex: 0 0 auto;
    }
    
    .subtitle-methodology-link-mobile:hover {
        background: linear-gradient(135deg, rgba(37, 99, 235, 0.9) 0%, rgba(30, 58, 138, 0.9) 100%);
        color: white;
        text-decoration: none;
        transform: translateY(-1px);
    }
    
    .read-more-link {
        color: rgba(255, 255, 255, 0.9);
        text-decoration: none;
        font-weight: 500;
        font-size: 0.9rem;
        padding: 0.5rem 1rem;
        background: rgba(255, 255, 255, 0.2);
        border-radius: 20px;
        border: 1px solid rgba(255, 255, 255, 0.3);
        transition: all 0.3s ease;
        display: inline-block;
        flex: 0 0 auto;
        /* Only push to right when methodology link is present */
    }
    
    /* When methodology link exists, push read-more to the right */
    .subtitle-read-more.has-methodology .read-more-link {
        margin-left: auto;
    }
    
    .read-more-link:hover {
        background: rgba(255, 255, 255, 0.3);
        color: white;
        text-decoration: none;
        transform: translateY(-1px);
    }
}

/* Subtitle Methodology Button */
.subtitle-methodology-btn {
    background: linear-gradient(135deg, #3b82f6 0%, #1e40af 100%);
    color: #ffffff !important;
    border: 2px solid rgba(255, 255, 255, 0.3);
    border-radius: 8px;
    padding: 0.75rem 0.5rem;
    font-size: 0.9375rem;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.3s ease;
    box-shadow: 0 2px 8px rgba(59, 130, 246, 0.3);
    text-align: center;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

/* Wrapper for button when no image exists - centers it on desktop */
.subtitle-methodology-btn-no-image-wrapper {
    text-align: center;
    margin-top: 1rem;
    margin-bottom: 0.5rem;
}

.subtitle-methodology-btn:hover {
    background: linear-gradient(135deg, #2563eb 0%, #1e3a8a 100%);
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(59, 130, 246, 0.5);
    border-color: rgba(255, 255, 255, 0.5);
}

/* Methodology Modal Styling */
.methodology-modal {
    display: none;
    position: fixed;
    z-index: 10000;
    left: 0;
    top: 0;
    width: 100%;
    height: 100%;
    background-color: rgba(0, 0, 0, 0.6);
    backdrop-filter: blur(4px);
    align-items: center;
    justify-content: center;
    padding: 1rem;
    overflow-y: auto;
}

.methodology-modal-content {
    background: #ffffff;
    border-radius: 16px;
    max-width: 700px;
    width: 100%;
    max-height: 90vh;
    overflow-y: auto;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.3);
    animation: modalFadeIn 0.3s ease;
}

@keyframes modalFadeIn {
    from {
        opacity: 0;
        transform: scale(0.95) translateY(-20px);
    }
    to {
        opacity: 1;
        transform: scale(1) translateY(0);
    }
}

.methodology-modal-header {
    background: linear-gradient(135deg, #3b82f6 0%, #1e40af 100%);
    color: #ffffff;
    padding: 1.5rem 2rem;
    border-radius: 16px 16px 0 0;
    display: flex;
    justify-content: space-between;
    align-items: center;
    position: sticky;
    top: 0;
    z-index: 10;
}

.methodology-modal-header h2 {
    margin: 0;
    font-size: 1.5rem;
    font-weight: 700;
}

.methodology-modal-close {
    background: rgba(255, 255, 255, 0.2);
    border: none;
    color: #ffffff;
    font-size: 2rem;
    font-weight: 300;
    width: 36px;
    height: 36px;
    border-radius: 50%;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.3s ease;
    line-height: 1;
    padding: 0;
}

.methodology-modal-close:hover {
    background: rgba(255, 255, 255, 0.3);
    transform: rotate(90deg);
}

.methodology-modal-body {
    padding: 2rem;
}

.methodology-text {
    margin-bottom: 1.5rem;
}

.methodology-text h3 {
    font-size: 1.125rem;
    font-weight: 700;
    color: #1f2937;
    margin: 0 0 0.75rem 0;
}

.methodology-text p {
    font-size: 1rem;
    line-height: 1.7;
    color: #4b5563;
    margin: 0;
}

.verification-badges {
    margin-top: 1.5rem;
    padding-top: 1.5rem;
    border-top: 1px solid #e5e7eb;
}

.verification-badges h3 {
    font-size: 1.125rem;
    font-weight: 700;
    color: #1f2937;
    margin: 0 0 1rem 0;
    cursor: pointer;
    transition: color 0.2s ease;
    user-select: none;
}

.verification-badges h3:hover {
    color: #3b82f6;
}

.verification-list {
    list-style: none;
    padding: 0;
    margin: 0;
}

.verification-list li {
    display: flex;
    align-items: flex-start;
    gap: 0.75rem;
    padding: 0.75rem 0;
    font-size: 1rem;
    line-height: 1.6;
    color: #374151;
}

/* Toast notification for categoryID copy */
.categoryid-toast {
    position: fixed;
    bottom: 30px;
    left: 50%;
    transform: translateX(-50%) translateY(100px);
    background: #10b981;
    color: white;
    padding: 16px 24px;
    border-radius: 8px;
    font-size: 0.95rem;
    font-weight: 600;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
    z-index: 10000;
    opacity: 0;
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    pointer-events: none;
    display: flex;
    align-items: center;
    gap: 8px;
}

.categoryid-toast.show {
    opacity: 1;
    transform: translateX(-50%) translateY(0);
}

.categoryid-toast svg {
    width: 20px;
    height: 20px;
    stroke: white;
    stroke-width: 2.5;
    fill: none;
}

.verification-list li svg {
    flex-shrink: 0;
    margin-top: 0.125rem;
}

.methodology-updated {
    margin-top: 1.5rem;
    padding-top: 1rem;
    border-top: 1px solid #e5e7eb;
    text-align: right;
}

.methodology-updated small {
    font-size: 0.875rem;
    color: #6b7280;
}

/* Association section: "Other Software products for [Association]" - desktop light blue box (right side of subheader row) */
.association-section {
    margin: 0;
    padding: 0.625rem 1rem;
    background: #e0f2fe;
    border-radius: 0.5rem;
    border: 1px solid #bae6fd;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.08);
}
.association-section p {
    margin: 0;
    font-size: 0.875rem;
    line-height: 1.5;
    color: #0c4a6e !important;
}
.association-section a {
    color: #0369a1 !important;
    font-weight: 600;
    text-decoration: underline;
}
.association-section a:hover {
    color: #075985 !important;
}

/* Association modal - blue header like methodology modal, styled list */
.association-modal {
    display: none;
    position: fixed;
    z-index: 10001;
    left: 0;
    top: 0;
    width: 100%;
    height: 100%;
    background-color: rgba(0, 0, 0, 0.6);
    backdrop-filter: blur(4px);
    align-items: center;
    justify-content: center;
    padding: 1rem;
    overflow-y: auto;
}
.association-modal-content {
    background: #ffffff;
    border-radius: 16px;
    max-width: 520px;
    width: 100%;
    max-height: 85vh;
    overflow: hidden;
    display: flex;
    flex-direction: column;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.3);
    animation: modalFadeIn 0.3s ease;
}
.association-modal-header {
    background: linear-gradient(135deg, #3b82f6 0%, #1e40af 100%);
    color: #ffffff !important;
    padding: 1.25rem 1.5rem;
    border-radius: 16px 16px 0 0;
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-shrink: 0;
}
.association-modal-header h2 {
    margin: 0;
    font-size: 1.25rem;
    font-weight: 700;
    color: #ffffff !important;
}
.association-modal-close {
    background: rgba(255, 255, 255, 0.2);
    border: none;
    color: #ffffff !important;
    font-size: 1.5rem;
    font-weight: 300;
    width: 36px;
    height: 36px;
    border-radius: 50%;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.2s ease;
    line-height: 1;
    padding: 0;
}
.association-modal-close:hover {
    background: rgba(255, 255, 255, 0.3);
    color: #ffffff !important;
}
.association-modal-body {
    padding: 1.25rem 1.5rem 1.5rem;
    overflow-y: auto;
    background: linear-gradient(180deg, #f8fafc 0%, #f1f5f9 50%, #e2e8f0 100%);
}
.association-list {
    list-style: none;
    margin: 0;
    padding: 0;
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}
.association-list li {
    margin: 0;
    padding: 0;
    border-radius: 12px;
    overflow: hidden;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.08);
    background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%);
    border: 1px solid rgba(59, 130, 246, 0.15);
    transition: box-shadow 0.25s ease, transform 0.25s ease;
}
.association-list li:hover {
    box-shadow: 0 4px 14px rgba(59, 130, 246, 0.22);
    transform: translateX(4px);
}
.association-list li:last-child {
    margin-bottom: 0;
}
.association-list a {
    display: flex;
    align-items: center;
    padding: 0.875rem 1rem;
    color: #1e40af !important;
    text-decoration: none;
    font-size: 1rem;
    font-weight: 600;
    transition: all 0.25s ease;
    background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%);
    position: relative;
}
.association-list a::before {
    content: '';
    display: inline-block;
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: linear-gradient(135deg, #3b82f6 0%, #2563eb 100%);
    margin-right: 14px;
    flex-shrink: 0;
    box-shadow: 0 0 0 2px rgba(59, 130, 246, 0.2);
}
.association-list a::after {
    content: '\2192';
    margin-left: auto;
    font-size: 1.125rem;
    font-weight: 700;
    color: #3b82f6;
    opacity: 0.6;
    transition: all 0.25s ease;
}
.association-list a:hover {
    background: linear-gradient(135deg, #eff6ff 0%, #dbeafe 50%, #bfdbfe 100%) !important;
    color: #1d4ed8 !important;
}
.association-list a:hover::before {
    background: linear-gradient(135deg, #2563eb 0%, #1d4ed8 100%);
    box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.35);
}
.association-list a:hover::after {
    opacity: 1;
    transform: translateX(4px);
}
.association-mobile-inline {
    display: none;
}

@media (max-width: 768px) {
    .association-section {
        display: none !important;
    }
    .association-mobile-inline {
        display: inline;
    }
}

@media (min-width: 769px) {
    .association-mobile-inline {
        display: none !important;
    }
}

/* Methodology modal: How We Evaluate button below verification (footer) - show on all viewports */
.methodology-modal-footer .how-we-evaluate-btn-footer {
    display: inline-block;
    margin-top: 1.5rem;
    padding: 10px 20px;
    background: #3b82f6;
    color: #ffffff !important;
    text-decoration: none;
    border-radius: 8px;
    font-size: 0.9375rem;
    font-weight: 600;
    transition: all 0.2s ease;
    box-shadow: 0 2px 4px rgba(59, 130, 246, 0.3);
}
.methodology-modal-footer .how-we-evaluate-btn-footer:hover {
    background: #2563eb;
    transform: translateY(-1px);
    box-shadow: 0 4px 8px rgba(59, 130, 246, 0.4);
}

/* Mobile Responsive for Modal */
@media (max-width: 768px) {
    .methodology-modal {
        padding: 1rem;
        padding-top: calc(1rem + env(safe-area-inset-top, 0px));
        align-items: flex-start;
    }
    
    .methodology-modal-content {
        max-width: 95%;
        max-height: 90vh;
        border-radius: 12px;
        margin-top: calc(1rem + env(safe-area-inset-top, 0px));
    }
    
    .methodology-modal-header {
        padding: 1.25rem 1.5rem;
        position: sticky;
        top: 0;
        z-index: 10;
    }
    
    .methodology-modal-header h2 {
        font-size: 1.25rem;
    }
    
    .methodology-modal-body {
        padding: 1.5rem;
    }
}

@media (min-width: 769px) {
    .methodology-text h3,
    .verification-badges h3 {
        font-size: 1rem;
    }
    
    .methodology-text p,
    .verification-list li {
        font-size: 0.9375rem;
    }
}

@media (max-width: 480px) {
    .category-subtitle-container {
        margin: 0.75rem 0;
    }
    
    .category-subtitle {
        padding: 0.875rem;
    }
    
    .category-subtitle p {
        font-size: 0.95rem;
        line-height: 1.5;
    }
}

/* Desktop Enhancement */
@media (min-width: 1024px) {
    .product-media-section {
        flex-direction: column;
        align-items: center;
        width: 100%;
        margin: 16px 0;
    }
    
    .product-image-container {
        width: 100%;
        margin-bottom: 6px !important;
    }
    
    .product-price-container {
        width: 100%;
        min-width: 200px;
    }
    
    .category-subtitle-container {
        margin: 2rem 0;
    }
    
    .category-subtitle {
        padding: 1.5rem;
    }
    
    .category-subtitle p {
        font-size: 1.15rem;
        line-height: 1.8;
    }
    
    /* Ensure product images align vertically regardless of badge or title height */
    .product-card {
        align-items: flex-start;
    }
    
    .product-content {
        align-items: flex-start;
        /* Ensure consistent grid row alignment */
        grid-auto-rows: min-content;
    }
    
    /* Ensure product images align consistently across all product cards */
    .product-main {
        display: flex;
        flex-direction: column;
        align-items: flex-start;
        /* Ensure consistent vertical alignment */
        align-self: flex-start;
    }
    
    .product-header {
        order: 1;
        width: 100%;
        flex-shrink: 0;
    }
    
    .product-media-section {
        order: 2;
        align-self: flex-start;
        margin-top: 0;
        padding-top: 0;
        /* Ensure consistent positioning - images will align horizontally across cards */
        flex-shrink: 0;
    }
    
    .product-image-container {
        align-self: flex-start;
        position: relative;
        flex-shrink: 0;
    }
    
    /* Ensure consistent image alignment by standardizing the product-main height start point */
    .product-main > *:first-child {
        min-height: 0;
    }
}

/* Product Tabs */
.product-tabs {
    display: flex;
    background: #f8f9fa;
    border-radius: 8px;
    padding: 4px;
    margin: 2rem 0;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
    position: sticky;
    top: 80px; /* Position under the header */
    z-index: 40; /* Lower than search dropdown (1000) and header (100) */
    backdrop-filter: blur(10px);
    background: rgba(248, 249, 250, 0.95);
    transition: all 0.3s ease;
}

/* Sort controls */
.sort-control-desktop { margin-left: auto; }
.sort-wrapper { display: inline-flex; align-items: center; gap: 10px; background: rgba(255,255,255,0.18); padding: 6px 10px; border-radius: 9999px; border: 1px solid rgba(255,255,255,0.24); }
.sort-label { font-size: 12px; font-weight: 700; letter-spacing: .04em; text-transform: uppercase; color: #ffffff; opacity: .9; }
.sort-select { padding: 8px 12px; border: 1px solid #c7d2fe; border-radius: 9999px; background: linear-gradient(135deg, #eef2ff, #e0e7ff); color: #111827; font-weight: 600; box-shadow: 0 8px 20px rgba(59,130,246,0.15); }
.sort-select:focus { outline: none; box-shadow: 0 0 0 3px rgba(59,130,246,0.25); }
.sort-trigger-mobile { 
  display: none; 
  margin-left: auto; 
  background: linear-gradient(135deg, #eef2ff, #e0e7ff); 
  color: #111827; 
  border: 1px solid #d1d5db; 
  border-radius: 9999px; 
  padding: 8px 12px; 
  font-weight: 700; 
  cursor: pointer;
  -webkit-tap-highlight-color: transparent;
  -webkit-touch-callout: none;
  -webkit-user-select: none;
  user-select: none;
}
.sort-trigger-mobile:active { transform: translateY(1px); }

/* Sort modal */
.sort-modal { 
  position: fixed; 
  top: 0; 
  left: 0; 
  width: 100%; 
  height: 100%; 
  display: none; 
  z-index: 999999; 
  -webkit-overflow-scrolling: touch; 
  -webkit-transform: translateZ(0);
  transform: translateZ(0);
  overflow: hidden;
  max-width: 100vw;
  box-sizing: border-box;
}
.sort-modal[aria-hidden="false"] { 
  display: block !important; 
  visibility: visible !important;
  opacity: 1 !important;
}
.sort-modal-backdrop { 
  position: absolute; 
  top: 0; 
  left: 0; 
  right: 0; 
  bottom: 0; 
  background: rgba(0,0,0,0.45); 
  z-index: 1; 
  pointer-events: auto; 
}
.sort-modal-panel { 
  position: absolute; 
  left: 50%; 
  top: 50%; 
  transform: translate(-50%, -50%); 
  width: 90%; 
  max-width: 400px; 
  background: #ffffff; 
  border-radius: 16px; 
  box-shadow: 0 25px 60px rgba(0,0,0,0.25); 
  overflow: hidden; 
  z-index: 2; 
  pointer-events: auto; 
  -webkit-transform: translate(-50%, -50%); 
  -webkit-backface-visibility: hidden; 
  backface-visibility: hidden;
  box-sizing: border-box;
}
.sort-modal-header { display: flex; align-items: center; justify-content: space-between; padding: 12px 16px; background: linear-gradient(135deg, var(--primary-color), var(--primary-light)); color: #ffffff; }
.sort-modal-body { padding: 12px; display: grid; gap: 10px; }
.sort-option { 
  width: 100%; 
  padding: 12px 14px; 
  border: 1px solid #e5e7eb; 
  border-radius: 12px; 
  background: #f9fafb; 
  color: #111827; 
  font-weight: 600; 
  text-align: left; 
  cursor: pointer;
  -webkit-tap-highlight-color: transparent;
  -webkit-touch-callout: none;
  -webkit-user-select: none;
  -moz-user-select: none;
  -ms-user-select: none;
  user-select: none;
  transition: background-color 0.2s ease;
}
.sort-option:hover { background: #f3f4f6; }
.sort-option:active { background: #e5e7eb; }
.sort-modal-close { background: transparent; border: none; color: #ffffff; font-size: 18px; line-height: 1; cursor: pointer; }

/* Prevent horizontal scrolling when modal is open */
body.modal-open {
  overflow-x: hidden !important;
  max-width: 100vw !important;
}

@media (max-width: 768px) {
  .sort-control-desktop { display: none; }
  .sort-trigger-mobile { display: inline-block; }
}

/* Enhanced sticky effect */
.product-tabs.sticky {
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
    border: 1px solid rgba(0, 0, 0, 0.1);
}

/* Ensure search dropdown appears above sticky tabs */
.search-results {
    z-index: 10000 !important;
}

.search-results.show {
    z-index: 10000 !important;
}

/* Ensure search input and container have proper z-index */
.search-container {
    z-index: 10001 !important;
    position: relative;
}

.tab-button {
    flex: 1;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
    padding: 0.75rem 1rem;
    border: none;
    background: transparent;
    color: #6b7280;
    font-weight: 500;
    border-radius: 6px;
    cursor: pointer;
    transition: all 0.3s ease;
    font-size: 0.9rem;
}

.tab-button:hover {
    color: #374151;
    background: rgba(255, 255, 255, 0.5);
}

.tab-button.active {
    background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 100%);
    color: white;
    font-weight: 600;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
}

.tab-button svg {
    flex-shrink: 0;
}

.tab-content {
    display: none;
    width: 100%;
    max-width: 100%;
    box-sizing: border-box;
}

.tab-content.active {
    display: block;
}

/* Desktop: Constrain tab content to match tabs bar width */
@media (min-width: 1025px) {
    .tab-content-container-desktop {
        max-width: 1600px;
        margin: 0 auto;
        padding: 0 2rem;
        box-sizing: border-box;
    }
}

/* Tablet and Mobile: Full width, no constraints */
@media (max-width: 1024px) {
    .tab-content-container-desktop {
        max-width: 100% !important;
        margin: 0 !important;
        padding: 0 !important;
    }
}

@media (max-width: 768px) {
    .product-tabs {
        margin: 1.5rem 0;
        position: sticky;
        top: 55px; /* Slightly lower for mobile header */
        z-index: 40; /* Lower than search dropdown (1000) and header (100) */
        backdrop-filter: blur(10px);
        background: rgba(248, 249, 250, 0.95);
        border-radius: 6px;
        padding: 3px;
    }
    
    .tab-button {
        padding: 0.6rem 0.8rem;
        font-size: 0.85rem;
    }
    
    .tab-button svg {
        width: 14px;
        height: 14px;
    }
}

/* Tab text responsive */
.tab-text-mobile {
    display: none;
}

.tab-text-desktop {
    display: inline;
}

/* Similar Categories Styles */
.similar-categories-tab-desktop {
    display: inline-flex; /* Show on desktop by default */
}

/* When tabs are sticky, still show it */
.product-tabs.sticky .similar-categories-tab-desktop {
    display: inline-flex;
}

.similar-categories-desktop-content {
    max-height: none;
    overflow: visible;
    max-width: 100%;
    box-sizing: border-box;
    padding: 0;
    margin: 0;
}

.similar-categories-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(240px, 1fr));
    gap: 2rem;
    max-width: 100%;
    width: 100%;
    box-sizing: border-box;
    padding: 0;
    margin: 0;
    overflow-x: hidden;
}

.similar-category-item {
    display: flex;
    flex-direction: column;
    align-items: center;
    padding: 1.25rem;
    background: white;
    border: 1px solid #e2e8f0;
    border-radius: 12px;
    text-decoration: none;
    transition: all 0.2s ease;
    min-height: 280px;
    max-width: 100%;
    box-sizing: border-box;
}

@media (min-width: 1200px) {
    .similar-categories-grid {
        grid-template-columns: repeat(auto-fill, minmax(260px, 1fr));
        gap: 2.5rem;
    }
    
    .similar-category-item {
        min-height: 320px;
        padding: 1.5rem;
    }
    
    .similar-category-img {
        width: 200px;
        height: 200px;
    }
}

.similar-category-item:hover {
    transform: translateY(-4px);
    box-shadow: 0 8px 24px rgba(0, 0, 0, 0.15);
}

.similar-category-img {
    width: 180px;
    height: 180px;
    object-fit: cover;
    border-radius: 10px;
    margin-bottom: 1rem;
    flex-shrink: 0;
}

.similar-category-name {
    color: #2d3748;
    font-size: 1rem;
    font-weight: 600;
    line-height: 1.4;
    text-align: center;
}

/* Mobile Similar Categories Button - Floating Sticky */
.similar-categories-mobile-trigger {
    display: none !important; /* Hidden by default, shown when tabs are sticky via JS */
    position: fixed !important; /* Force fixed positioning */
    bottom: 16px !important; /* Bottom left positioning */
    left: 16px !important;
    top: auto !important; /* Ensure top is not set elsewhere */
    right: auto !important;
    z-index: 1000 !important; /* Increase z-index to ensure visibility */
    opacity: 0;
    visibility: hidden;
    transition: opacity 0.3s ease, visibility 0.3s ease;
    will-change: opacity, visibility; /* Optimize for animations */
    -webkit-transform: translateZ(0); /* Force hardware acceleration on iOS */
    transform: translateZ(0);
    width: auto; /* Allow content to determine width */
    min-width: 0; /* Reset min-width */
    margin: 0 !important; /* Remove any margins */
    padding: 0 !important; /* Remove any padding */
}

.similar-categories-mobile-trigger.show {
    display: block !important;
    opacity: 1 !important;
    visibility: visible !important;
}

/* Ensure button is visible on all mobile widths */
@media (max-width: 768px) {
    .similar-categories-mobile-trigger.show {
        display: block !important;
        opacity: 1 !important;
        visibility: visible !important;
        position: fixed !important;
        bottom: 16px !important;
        left: 16px !important;
        z-index: 1000 !important;
    }
}

.similar-categories-mobile-trigger.hidden {
    display: none !important;
    opacity: 0;
    visibility: hidden;
}

.similar-categories-btn {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
    padding: 0.5rem 1.25rem;
    background: linear-gradient(135deg, #3b82f6 kondado, #1e40af 100%);
    color: #ffffff;
    border: 2px solid #ffffff;
    border-radius: 24px;
    font-size: 0.85rem;
    font-weight: 700;
    cursor: pointer;
    box-shadow: 0 8px 24px rgba(59, 130, 246, 0.5), 0 4px 12px rgba(30, 64, 175, 0.3), 0 0 0 2px rgba(255, 255, 255, 0.2);
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    width: auto; /* Changed from 100% to auto to size based on content */
    min-width: fit-content; /* Ensure minimum width fits content */
    position: relative;
    letter-spacing: 0.025em;
    text-shadow: 0 1px 2px rgba(0, 0, 0, 0.2);
}

@media (max-width: 768px) {
    .similar-categories-btn {
        padding: 0.875rem 1.75rem;
        font-size: 1rem;
        min-height: 48px;
        background: linear-gradient(135deg, #3b82f6 0%, #1e40af 100%);
        box-shadow: 0 8px 24px rgba(59, 130, 246, 0.6), 0 4px 12px rgba(30, 64, 175, 0.4), 0 0 0 3px rgba(255, 255, 255, 0.3);
        border: 2px solid #ffffff;
    }
    
    .similar-categories-btn-content svg {
        width: 20px;
        height: 20px;
        stroke: #ffffff;
        filter: drop-shadow(0 1px 2px rgba(0, 0, 0, 0.3));
    }
}

.similar-categories-btn:hover {
    background: linear-gradient(135deg, #2563eb 0%, #1e3a8a 100%);
    box-shadow: 0 10px 28px rgba(59, 130, 246, 0.6), 0 6px 16px rgba(30, 64, 175, 0.4), 0 0 0 3px rgba(255, 255, 255, 0.3);
    transform: translateY(-2px);
}

.similar-categories-btn:active {
    transform: translateY(0);
    box-shadow: 0 6px 20px rgba(59, 130, 246, 0.4), 0 3px 10px rgba(30, 64, 175, 0.3), 0 0 0 2px rgba(255, 255, 255, 0.2);
}

.similar-categories-btn-content {
    display: flex;
    align-items: center;
    justify-content: center;
    flex: 1;
    text-align: center;
    gap: 0.5rem;
}

.similar-categories-btn-content svg {
    width: 16px;
    height: 16px;
    stroke: #ffffff;
    stroke-width: 2.5;
    filter: drop-shadow(0 1px 1px rgba(0, 0, 0, 0.2));
}

.similar-categories-close {
    background: linear-gradient(135deg, #1e40af 0%, #1e3a8a 100%);
    border: 2px solid white;
    color: white;
    font-size: 0.75rem;
    font-weight: 700;
    line-height: 1;
    cursor: pointer;
    padding: 0;
    margin: 0;
    width: 24px;
    height: 24px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 50%;
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    flex-shrink: 0;
    position: absolute;
    right: -6px;
    top: -6px;
    box-shadow: 0 4px 12px rgba(30, 64, 175, 0.6), 0 2px 6px rgba(0, 0, 0, 0.2);
}

.similar-categories-close:hover,
.similar-categories-close:focus {
    background: linear-gradient(135deg, #2563eb 0%, #1d4ed8 100%);
    transform: scale(1.15) rotate(90deg);
    box-shadow: 0 6px 16px rgba(59, 130, 246, 0.6);
    outline: none;
}

.similar-categories-close:active {
    transform: scale(1.05) rotate(90deg);
}

/* Mobile Similar Categories Modal */
.similar-categories-modal {
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(0, 0, 0, 0.5);
    z-index: 999999;
    overflow: hidden;
}

.similar-categories-modal-content {
    position: absolute;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: white;
    display: flex;
    flex-direction: column;
}

.similar-categories-modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 1rem;
    background: #0066cc;
    color: white;
    flex-shrink: 0;
}

.similar-categories-modal-header h3 {
    margin: 0;
    font-size: 1.1rem;
    font-weight: 700;
}

.similar-categories-modal-close {
    background: transparent;
    border: none;
    color: white;
    font-size: 2rem;
    line-height: 1;
    cursor: pointer;
    padding: 0;
    width: 32px;
    height: 32px;
}

/* Category Image Modal */
.category-image-modal {
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(0, 0, 0, 0.8);
    z-index: 999999;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 2rem;
    box-sizing: border-box;
}

.category-image-modal-content {
    background: white;
    border-radius: 12px;
    max-width: 90%;
    max-height: 90%;
    display: flex;
    flex-direction: column;
    box-shadow: 0 10px 40px rgba(0, 0, 0, 0.3);
}

.category-image-modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 1rem 1.5rem;
    background: #0066cc;
    color: white;
    border-radius: 12px 12px 0 0;
    flex-shrink: 0;
}

.category-image-modal-header h3 {
    margin: 0;
    font-size: 1.2rem;
    font-weight: 700;
}

.category-image-modal-close {
    background: transparent;
    border: none;
    color: white;
    font-size: 2rem;
    line-height: 1;
    cursor: pointer;
    padding: 0;
    width: 32px;
    height: 32px;
    display: flex;
    align-items: center;
    justify-content: center;
}

.category-image-modal-close:hover {
    opacity: 0.8;
}

.category-image-modal-body {
    padding: 1.5rem;
    overflow: auto;
    display: flex;
    align-items: center;
    justify-content: center;
    max-height: calc(90vh - 80px);
}

.category-image-modal-body img {
    max-width: 100%;
    max-height: calc(90vh - 80px);
    object-fit: contain;
}

@media (max-width: 768px) {
    .category-image-modal {
        padding: 1rem;
    }
    
    .category-image-modal-content {
        max-width: 100%;
        max-height: 100%;
    }
    
    .category-image-modal-header {
        padding: 0.75rem 1rem;
    }
    
    .category-image-modal-header h3 {
        font-size: 1rem;
    }
    
    .category-image-modal-body {
        padding: 1rem;
        max-height: calc(100vh - 60px);
    }
    
    .category-image-modal-body img {
        max-height: calc(100vh - 60px);
    }
}

.similar-categories-modal-body {
    flex: 1;
    overflow-y: auto;
    padding: 1rem;
    -webkit-overflow-scrolling: touch;
    display: block; /* Default - will be overridden by mobile media query */
}

.similar-category-modal-item {
    display: flex;
    flex-direction: column;
    align-items: center;
    padding: 1.25rem;
    background: white;
    border: 1px solid #e2e8f0;
    border-radius: 12px;
    text-decoration: none;
    margin-bottom: 1rem;
    transition: all 0.2s ease;
    min-height: 220px;
}

.similar-category-modal-item:active {
    background: #f7fafc;
    transform: scale(0.98);
}

.similar-category-modal-img {
    width: 140px;
    height: 140px;
    object-fit: cover;
    border-radius: 10px;
    margin-bottom: 1rem;
    flex-shrink: 0;
}

.similar-category-modal-name {
    color: #2d3748;
    font-size: 1rem;
    font-weight: 600;
    line-height: 1.4;
    text-align: center;
}

@media (max-width: 768px) {
    .tab-text-desktop {
        display: none;
    }
    
    .tab-text-mobile {
        display: inline;
    }
    
    .similar-categories-tab-desktop {
        display: none !important; /* Never show on mobile, even when sticky */
    }
    
    .similar-categories-desktop-content {
        display: none;
    }
    
    /* Mobile responsive similar categories in modal */
    .similar-categories-modal-body {
        display: grid !important;
        grid-template-columns: repeat(2, 1fr) !important;
        gap: 1rem !important;
        padding: 1rem !important;
    }
    
    .similar-category-modal-item {
        min-height: auto; /* Allow height to grow with content */
        padding: 1rem;
        margin-bottom: 0 !important; /* Remove margin since grid handles spacing */
        width: 100%; /* Take full width of grid cell */
        display: flex;
        flex-direction: column;
        align-items: center;
    }
    
    .similar-category-modal-img {
        width: 100%; /* Take full width of the card */
        height: auto;
        aspect-ratio: 1; /* Maintain square aspect ratio */
        max-width: 100%;
        flex-shrink: 0; /* Don't shrink the image */
    }
    
    .similar-category-modal-name {
        font-size: 0.9rem;
        width: 100%;
        text-align: center;
        word-wrap: break-word;
        overflow-wrap: break-word;
        margin-top: 0.75rem;
        flex-grow: 1; /* Allow text area to grow */
        min-height: auto;
    }
}

@media (max-width: 480px) {
    .similar-categories-modal-body {
        grid-template-columns: repeat(2, 1fr) !important; /* Keep 2 columns even on small screens */
        gap: 0.75rem !important;
        padding: 0.75rem !important;
    }
    
    .similar-category-modal-item {
        min-height: auto; /* Allow height to grow with content */
        padding: 0.875rem;
        margin-bottom: 0 !important;
        width: 100%; /* Take full width of grid cell */
        display: flex;
        flex-direction: column;
        align-items: center;
    }
    
    .similar-category-modal-img {
        width: 100%; /* Take full width of the card */
        height: auto;
        aspect-ratio: 1; /* Maintain square aspect ratio */
        max-width: 100%;
        flex-shrink: 0; /* Don't shrink the image */
    }
    
    .similar-category-modal-name {
        font-size: 0.85rem;
        width: 100%;
        text-align: center;
        word-wrap: break-word;
        overflow-wrap: break-word;
        margin-top: 0.75rem;
        flex-grow: 1; /* Allow text area to grow */
        min-height: auto;
    }
}

/* FAQ Section Styling */
.faq-section {
    margin: 3rem 0;
    padding: 2rem;
    background: rgba(255, 255, 255, 0.1);
    border-radius: 12px;
    border: 1px solid rgba(255, 255, 255, 0.2);
    backdrop-filter: blur(10px);
}

.faq-section h2 {
    color: white;
    font-size: 1.8rem;
    font-weight: 700;
    margin-bottom: 2rem;
    text-align: center;
    text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3);
}

.faq-item {
    margin-bottom: 1.5rem;
    padding: 1.5rem;
    background: rgba(255, 255, 255, 0.05);
    border-radius: 8px;
    border: 1px solid rgba(255, 255, 255, 0.1);
    transition: all 0.3s ease;
}

.faq-item:hover {
    background: rgba(255, 255, 255, 0.08);
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1);
}

.faq-item h3 {
    color: white;
    font-size: 1.2rem;
    font-weight: 600;
    margin: 0 0 1rem 0;
    text-shadow: 0 1px 2px rgba(0, 0, 0, 0.3);
}

.faq-item p {
    color: rgba(255, 255, 255, 0.9) !important;
    font-size: 1rem;
    line-height: 1.6;
    margin: 0 !important;
    text-shadow: 0 1px 2px rgba(0, 0, 0, 0.2);
}

/* Mobile FAQ Styling */
@media (max-width: 768px) {
    .faq-section {
        margin: 2rem 0;
        padding: 1.5rem;
    }
    
    .faq-section h2 {
        font-size: 1.5rem;
        margin-bottom: 1.5rem;
    }
    
    .faq-item {
        padding: 1.25rem;
        margin-bottom: 1.25rem;
    }
    
    .faq-item h3 {
        font-size: 1.1rem;
    }
    
    .faq-item p {
        font-size: 0.95rem;
        color: rgba(255, 255, 255, 0.9) !important;
        margin: 0 !important;
    }
}

@media (max-width: 480px) {
    .faq-section {
        margin: 1.5rem 0;
        padding: 1rem;
    }
    
    .faq-section h2 {
        font-size: 1.3rem;
        margin-bottom: 1.25rem;
    }
    
    .faq-item {
        padding: 1rem;
        margin-bottom: 1rem;
    }
    
    .faq-item h3 {
        font-size: 1rem;
    }
    
    .faq-item p {
        font-size: 0.9rem;
        color: rgba(255, 255, 255, 0.9) !important;
        margin: 0 !important;
    }
}

/* Vote Buttons Styling */
.product-rank-container {
    display: flex;
    flex-direction: column;
    align-items: center;
    min-width: 80px;
    padding: 12px 8px;
}

.product-rank {
    background: linear-gradient(135deg, #3b82f6, #1d4ed8);
    color: white;
    display: flex;
    align-items: center;
    justify-content: center;
    min-width: 40px;
    font-size: 0.9rem;
    font-weight: 600;
    padding: 0.5rem;
    border-radius: 8px;
    margin-bottom: 50px;
}

.rank-number {
    font-size: 1.2rem;
    font-weight: 700;
}

.vote-buttons {
    display: flex;
    flex-direction: column;
    gap: 8px;
    align-items: center;
}

.vote-item {
    display: flex;
    align-items: center;
    gap: 6px;
}

.vote-count {
    font-size: 0.75rem;
    font-weight: 600;
    color: #6b7280;
    min-width: 32px;
    width: 32px;
    text-align: left;
}

.upvote-count {
    color: #16a34a;
}

.downvote-count {
    color: #dc2626;
}

.vote-btn {
    border-radius: 8px;
    padding: 8px;
    cursor: pointer;
    transition: all 0.2s ease;
    display: flex;
    align-items: center;
    justify-content: center;
    width: 36px;
    height: 36px;
}

.upvote-btn {
    background: #dcfce7;
    border: 1px solid #86efac;
}

.upvote-btn svg {
    width: 18px;
    height: 18px;
    stroke: #16a34a;
    transition: all 0.2s ease;
}

.upvote-btn:hover {
    background: #bbf7d0;
    border-color: #4ade80;
    transform: scale(1.1);
}

.upvote-btn:hover svg {
    stroke: #15803d;
}

.downvote-btn {
    background: #fee2e2;
    border: 1px solid #fca5a5;
}

.downvote-btn svg {
    width: 18px;
    height: 18px;
    stroke: #dc2626;
    transition: all 0.2s ease;
}

.downvote-btn:hover {
    background: #fecaca;
    border-color: #f87171;
    transform: scale(1.1);
}

.downvote-btn:hover svg {
    stroke: #b91c1c;
}

.vote-btn:active {
    transform: scale(0.95);
}

.upvote-btn.voted {
    background: linear-gradient(135deg, #10b981 0%, #059669 100%);
    border-color: #10b981;
}

.upvote-btn.voted svg {
    stroke: #ffffff;
}

.downvote-btn.voted {
    background: linear-gradient(135deg, #ef4444 0%, #dc2626 100%);
    border-color: #ef4444;
}

.downvote-btn.voted svg {
    stroke: #ffffff;
}

.vote-btn:disabled:not(.voted) {
    opacity: 0.5;
    cursor: not-allowed;
}

.vote-btn.voted:disabled {
    cursor: default;
    opacity: 1;
}

@media (max-width: 768px) {
    .vote-btn {
        width: 30px;
        height: 30px;
        padding: 5px;
    }
    
    .vote-btn svg {
        width: 16px;
        height: 16px;
    }
    
    .vote-count {
        font-size: 0.7rem;
        min-width: 28px;
        width: 28px;
    }
    
    .vote-item {
        gap: 4px;
    }
}

/* Product Award Badges */
.award-badge {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 3px 6px;
    border-radius: 6px;
    font-size: 0.55rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.3px;
    box-shadow: 0 1px 4px rgba(0, 0, 0, 0.15);
    margin-top: 0;
    white-space: nowrap;
    position: relative;
    overflow: hidden;
    cursor: pointer;
    transition: transform 0.2s ease, box-shadow 0.2s ease;
    min-height: 14px;
}

.award-badge:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.25);
}

.award-badge::before {
    content: '';
    position: absolute;
    top: 0;
    left: -100%;
    width: 100%;
    height: 100%;
    background: linear-gradient(90deg, transparent, rgba(255, 255, 255, 0.3), transparent);
    animation: shimmer 2s infinite;
}

@keyframes shimmer {
    0% { left: -100%; }
    50% { left: 100%; }
    100% { left: 100%; }
}

.award-badge svg {
    width: 10px;
    height: 10px;
    margin-right: 3px;
    flex-shrink: 0;
}

/* Ensure product-badge-large applies to award-badge too */
.product-badge-large.award-badge {
    padding: 6px 12px !important;
    font-size: 0.65rem !important;
    width: auto !important;
    height: auto !important;
    min-height: 20px !important; /* 30% less than 28px */
    display: flex !important;
    flex-direction: row !important;
    align-items: center !important;
    justify-content: flex-start !important;
    gap: 8px !important;
    text-align: left !important;
}

.product-badge-large.award-badge svg {
    width: 18px !important;
    height: 18px !important;
    margin-right: 0 !important;
}

/* Best Overall - Gold/Yellow */
.award-best-overall {
    background: linear-gradient(135deg, #FFD700 0%, #FFA500 100%);
    color: #1f2937;
    border: 1px solid #DAA520;
}

/* Best Value - Blue/Teal */
.award-best-value {
    background: linear-gradient(135deg, #3b82f6 0%, #06b6d4 100%);
    color: #ffffff;
    border: 1px solid #2563eb;
}

/* Highest Rated - Green/Emerald */
.award-highest-rated {
    background: linear-gradient(135deg, #10b981 0%, #059669 100%);
    color: #ffffff;
    border: 1px solid #047857;
}

/* Product Badges Section - container for badges in product-rank-container */
.product-badges-section {
    display: flex;
    flex-direction: column;
    gap: 4px;
    margin-top: 8px;
    margin-bottom: 0;
    align-items: center; /* Center each badge */
}

/* Mobile Badges Section - hidden on desktop, shown on mobile */
.product-badges-section-mobile {
    display: none;
    flex-wrap: wrap;
    gap: 0.5rem;
    margin-bottom: 1rem;
    justify-content: center;
    align-items: center;
}

/* Responsive badges styling for all viewports */
@media (max-width: 768px) {
    .product-badges-section {
        display: flex !important;
        flex-wrap: wrap;
        justify-content: center;
        gap: 6px;
    }
    
    .product-badges-section-mobile {
        display: flex !important;  /* Show badges on mobile */
        justify-content: center;
        align-items: center;
        flex-wrap: wrap;
        gap: 0.5rem;
        margin-bottom: 0.5rem;
        margin-top: 0.5rem;
        order: 4 !important;  /* Position between product-main (1) and tabs (5) */
        width: 100% !important;
    }
    
    .product-badges-section-mobile .award-badge {
        width: auto !important;
        flex-shrink: 0 !important;
        display: inline-flex !important;
        margin-top: 0 !important;
    }
    
    .product-why-we-love-section .product-badges-section-mobile {
        display: flex !important;
    }
}

/* Reason Badges - Base Style - icon left, text right */
.award-reason-badge {
    display: flex;
    flex-direction: row;
    align-items: center;
    justify-content: flex-start;
    gap: 4px;
    padding: 3px 6px;
    border-radius: 6px;
    font-size: 0.55rem;
    font-weight: 700;
    cursor: pointer;
    transition: all 0.2s ease;
    border: 1px solid;
    margin-top: 0;
    width: auto;
    height: auto;
    min-height: 14px;
    text-align: left;
    flex-shrink: 0;
}

/* Larger badge size when using product-badge-large class - stacked vertically, icon left, text right */
.product-badge-large {
    padding: 6px 12px !important;
    font-size: 0.65rem !important;
    border-radius: 8px !important;
    margin-top: 0 !important;
    width: auto !important;
    height: auto !important;
    min-height: 20px !important; /* 30% less than 28px */
    display: flex !important;
    flex-direction: row !important;
    align-items: center !important;
    justify-content: flex-start !important;
    gap: 8px !important;
    text-align: left !important;
    flex-shrink: 0 !important;
}

.product-badge-large svg {
    width: 18px !important;
    height: 18px !important;
    margin-right: 0 !important;
    flex-shrink: 0 !important;
}

.badge-text {
    text-transform: uppercase !important;
    font-weight: 700 !important;
    line-height: 1.2 !important;
    word-break: break-word !important;
}

.award-reason-badge:hover {
    transform: translateY(-1px);
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.15);
}

.award-reason-badge svg {
    width: 10px;
    height: 10px;
    flex-shrink: 0;
    margin-right: 0;
}

/* Best Features - Purple/Violet */
.award-best-features {
    background: linear-gradient(135deg, #8b5cf6 0%, #7c3aed 100%);
    color: #ffffff;
    border-color: #6d28d9;
}

/* Best Value Badge - Cyan/Teal */
.award-best-value-badge {
    background: linear-gradient(135deg, #14b8a6 0%, #0d9488 100%);
    color: #ffffff;
    border-color: #0f766e;
}

/* Best Reliability - Blue */
.award-best-reliability {
    background: linear-gradient(135deg, #3b82f6 0%, #2563eb 100%);
    color: #ffffff;
    border-color: #1d4ed8;
}

/* Most Popular - Orange/Amber */
.award-most-popular {
    background: linear-gradient(135deg, #f59e0b 0%, #d97706 100%);
    color: #ffffff;
    border-color: #b45309;
}

/* Expert Trusted - Indigo */
.award-expert-trusted {
    background: linear-gradient(135deg, #6366f1 0%, #4f46e5 100%);
    color: #ffffff;
    border-color: #4338ca;
}

/* Best Availability - Emerald */
.award-best-availability {
    background: linear-gradient(135deg, #10b981 0%, #059669 100%);
    color: #ffffff;
    border-color: #047857;
}

/* Highly Recommended - Rose/Pink */
.award-highly-recommended {
    background: linear-gradient(135deg, #f43f5e 0%, #e11d48 100%);
    color: #ffffff;
    border-color: #be123c;
}

/* General - Slate/Gray */
.award-general {
    background: linear-gradient(135deg, #64748b 0%, #475569 100%);
    color: #ffffff;
    border-color: #334155;
}

/* Dynamic Badges - Base Style - icon left, text right */
.award-dynamic-badge {
    display: flex;
    flex-direction: row;
    align-items: center;
    justify-content: flex-start;
    gap: 4px;
    padding: 3px 6px;
    border-radius: 6px;
    font-size: 0.55rem;
    font-weight: 700;
    cursor: pointer;
    transition: all 0.2s ease;
    border: 1px solid;
    margin-top: 0;
    width: auto;
    height: auto;
    min-height: 14px;
    text-align: left;
    flex-shrink: 0;
}

.award-dynamic-badge:hover {
    transform: translateY(-1px);
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.15);
}

.award-dynamic-badge svg {
    width: 10px;
    height: 10px;
    flex-shrink: 0;
    margin-right: 0;
}

/* Dynamic Badge Colors */
.award-dynamic-purple {
    background: linear-gradient(135deg, #8b5cf6 0%, #7c3aed 100%);
    color: #ffffff;
    border-color: #6d28d9;
}

.award-dynamic-red {
    background: linear-gradient(135deg, #ef4444 0%, #dc2626 100%);
    color: #ffffff;
    border-color: #b91c1c;
}

.award-dynamic-blue {
    background: linear-gradient(135deg, #3b82f6 0%, #2563eb 100%);
    color: #ffffff;
    border-color: #1d4ed8;
}

.award-dynamic-teal {
    background: linear-gradient(135deg, #14b8a6 0%, #0d9488 100%);
    color: #ffffff;
    border-color: #0f766e;
}

.award-dynamic-yellow {
    background: linear-gradient(135deg, #eab308 0%, #ca8a04 100%);
    color: #1f2937;
    border-color: #a16207;
}

.award-dynamic-green {
    background: linear-gradient(135deg, #10b981 0%, #059669 100%);
    color: #ffffff;
    border-color: #047857;
}

.award-dynamic-orange {
    background: linear-gradient(135deg, #f59e0b 0%, #d97706 100%);
    color: #ffffff;
    border-color: #b45309;
}

.award-dynamic-pink {
    background: linear-gradient(135deg, #ec4899 0%, #db2777 100%);
    color: #ffffff;
    border-color: #be185d;
}

/* Desktop: Show badge next to rank */
@media (min-width: 769px) {
    .product-rank-container {
        display: flex;
        flex-direction: column;
        align-items: center;
        min-width: 80px;
        padding: 12px 8px;
    }
    
    .award-badge {
        margin-top: 8px;
        font-size: 0.65rem;
        padding: 3px 6px;
    }
    
    /* Expert Score: Hide mobile, show desktop */
    .expert-score-mobile {
        display: none !important;
    }
    .expert-score-desktop {
        display: block !important;
    }
}

/* Mobile: Show badge below vote buttons */
@media (max-width: 768px) {
    .award-badge {
        margin-top: 0;
        font-size: 0.55rem;
        padding: 3px 6px;
        width: auto;
        justify-content: center;
        flex-shrink: 0;
    }
    
    .award-badge svg {
        width: 10px;
        height: 10px;
        margin-right: 3px;
    }
    
    /* Expert Score: Show mobile, hide desktop */
    .expert-score-mobile {
        display: block !important;
    }
    .expert-score-desktop {
        display: none !important;
    }
}

/* Award Modal */
.award-modal {
    display: none;
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(0, 0, 0, 0.75);
    z-index: 999999;
    backdrop-filter: blur(4px);
    animation: fadeIn 0.3s ease;
}

@keyframes fadeIn {
    from { opacity: 0; }
    to { opacity: 1; }
}

.award-modal.show {
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 20px;
}

.award-modal-content {
    background: white;
    border-radius: 24px;
    max-width: 500px;
    width: 100%;
    padding: 0;
    position: relative;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.3);
    animation: slideUp 0.3s ease;
    max-height: 90vh;
    overflow-y: auto;
}

@keyframes slideUp {
    from {
        transform: translateY(30px);
        opacity: 0;
    }
    to {
        transform: translateY(0);
        opacity: 1;
    }
}

.award-modal-close {
    position: absolute;
    top: 16px;
    right: 16px;
    background: transparent !important;
    border: none !important;
    width: 36px;
    height: 36px;
    border-radius: 0 !important;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 24px;
    color: ##ffffff !important;
    transition: all 0.2s ease;
    z-index: 10;
}

.award-modal-close:hover {
    background: transparent !important;
    color: ##ffffff !important;
    transform: rotate(90deg);
}

.award-modal-header {
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    padding: 40px 24px 80px 24px;
    border-radius: 24px 24px 0 0;
    text-align: center;
    position: relative;
}

.award-modal-icon {
    width: 120px;
    height: 120px;
    background: white;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 20px;
    box-shadow: 0 8px 24px rgba(0, 0, 0, 0.2);
    position: relative;
    z-index: 2;
}

.award-modal-icon svg {
    width: 60px;
    height: 60px;
    fill: #1f2937; /* Default dark color for visibility on white background */
}

.award-modal-icon.best-overall {
    background: linear-gradient(135deg, #FFD700 0%, #FFA500 100%);
}

.award-modal-icon.best-overall svg {
    fill: #1f2937;
}

.award-modal-icon.best-value {
    background: linear-gradient(135deg, #3b82f6 0%, #06b6d4 100%);
}

.award-modal-icon.best-value svg {
    fill: #ffffff;
}

.award-modal-icon.highest-rated {
    background: linear-gradient(135deg, #10b981 0%, #059669 100%);
}

.award-modal-icon.highest-rated svg {
    fill: #ffffff;
}

.award-modal-icon.best-features {
    background: linear-gradient(135deg, #8b5cf6 0%, #7c3aed 100%);
}

.award-modal-icon.best-features svg {
    fill: #ffffff;
}

.award-modal-icon.best-value-badge {
    background: linear-gradient(135deg, #14b8a6 0%, #0d9488 100%);
}

.award-modal-icon.best-value-badge svg {
    fill: #ffffff;
}

.award-modal-icon.best-reliability {
    background: linear-gradient(135deg, #3b82f6 0%, #2563eb 100%);
}

.award-modal-icon.best-reliability svg {
    fill: #ffffff;
}

.award-modal-icon.most-popular {
    background: linear-gradient(135deg, #f59e0b 0%, #d97706 100%);
}

.award-modal-icon.most-popular svg {
    fill: #ffffff;
}

.award-modal-icon.expert-trusted {
    background: linear-gradient(135deg, #6366f1 0%, #4f46e5 100%);
}

.award-modal-icon.expert-trusted svg {
    fill: #ffffff;
}

.award-modal-icon.best-availability {
    background: linear-gradient(135deg, #10b981 0%, #059669 100%);
}

.award-modal-icon.best-availability svg {
    fill: #ffffff;
}

.award-modal-icon.highly-recommended {
    background: linear-gradient(135deg, #f43f5e 0%, #e11d48 100%);
}

.award-modal-icon.highly-recommended svg {
    fill: #ffffff;
}

.award-modal-icon.general {
    background: linear-gradient(135deg, #64748b 0%, #475569 100%);
}

.award-modal-icon.general svg {
    fill: #ffffff;
}

.award-modal-icon.dynamic-purple {
    background: linear-gradient(135deg, #8b5cf6 0%, #7c3aed 100%);
}

.award-modal-icon.dynamic-purple svg {
    fill: #ffffff;
}

.award-modal-icon.dynamic-red {
    background: linear-gradient(135deg, #ef4444 0%, #dc2626 100%);
}

.award-modal-icon.dynamic-red svg {
    fill: #ffffff;
}

.award-modal-icon.dynamic-blue {
    background: linear-gradient(135deg, #3b82f6 0%, #2563eb 100%);
}

.award-modal-icon.dynamic-blue svg {
    fill: #ffffff;
}

.award-modal-icon.dynamic-teal {
    background: linear-gradient(135deg, #14b8a6 0%, #0d9488 100%);
}

.award-modal-icon.dynamic-teal svg {
    fill: #ffffff;
}

.award-modal-icon.dynamic-yellow {
    background: linear-gradient(135deg, #eab308 0%, #ca8a04 100%);
}

.award-modal-icon.dynamic-yellow svg {
    fill: #1f2937;
}

.award-modal-icon.dynamic-green {
    background: linear-gradient(135deg, #22c55e 0%, #16a34a 100%);
}

.award-modal-icon.dynamic-green svg {
    fill: #ffffff;
}

.award-modal-icon.dynamic-orange {
    background: linear-gradient(135deg, #f97316 0%, #ea580c 100%);
}

.award-modal-icon.dynamic-orange svg {
    fill: #ffffff;
}

.award-modal-icon.dynamic-pink {
    background: linear-gradient(135deg, #ec4899 0%, #db2777 100%);
}

.award-modal-icon.dynamic-pink svg {
    fill: #ffffff;
}

/* Dynamic Lavender */
.award-modal-icon.dynamic-lavender {
    background: linear-gradient(135deg, #a78bfa 0%, #8b5cf6 100%);
}

.award-modal-icon.dynamic-lavender svg {
    fill: #ffffff;
}

/* Dynamic Slate */
.award-modal-icon.dynamic-slate {
    background: linear-gradient(135deg, #64748b 0%, #475569 100%);
}

.award-modal-icon.dynamic-slate svg {
    fill: #ffffff;
}

/* Fallback for any dynamic color not explicitly defined - use purple gradient (must come after specific classes) */
.award-modal-icon[class*="dynamic-"]:not(.dynamic-purple):not(.dynamic-red):not(.dynamic-blue):not(.dynamic-teal):not(.dynamic-yellow):not(.dynamic-green):not(.dynamic-orange):not(.dynamic-pink):not(.dynamic-lavender):not(.dynamic-slate) {
    background: linear-gradient(135deg, #8b5cf6 0%, #7c3aed 100%);
}

.award-modal-icon[class*="dynamic-"]:not(.dynamic-purple):not(.dynamic-red):not(.dynamic-blue):not(.dynamic-teal):not(.dynamic-yellow):not(.dynamic-green):not(.dynamic-orange):not(.dynamic-pink):not(.dynamic-lavender):not(.dynamic-slate) svg {
    fill: #ffffff;
}

.award-modal-title {
    font-size: 1.75rem;
    font-weight: 800;
    color: white;
    margin: 0;
    text-shadow: 0 2px 4px rgba(0, 0, 0, 0.2);
}

.award-modal-body {
    padding: 0 24px 32px 24px;
    margin-top: -60px;
    position: relative;
    z-index: 1;
}

.award-curator-card {
    background: white;
    border: 2px solid #e5e7eb;
    border-radius: 16px;
    padding: 20px;
    margin-bottom: 24px;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.05);
}

.award-curator-header {
    display: flex;
    align-items: center;
    gap: 16px;
    margin-bottom: 12px;
}

.award-curator-photo {
    width: 60px;
    height: 60px;
    border-radius: 50%;
    object-fit: cover;
    border: 3px solid #3b82f6;
}

.award-curator-photo-placeholder {
    width: 60px;
    height: 60px;
    border-radius: 50%;
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 24px;
    font-weight: 700;
    color: white;
    border: 3px solid #3b82f6;
}

.award-curator-info {
    flex: 1;
}

.award-curator-label {
    font-size: 0.75rem;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: #6b7280;
    font-weight: 600;
    margin-bottom: 4px;
}

.award-curator-name {
    font-size: 1.25rem;
    font-weight: 700;
    color: #1f2937;
    margin: 0;
}

.award-date {
    font-size: 0.875rem;
    color: #6b7280;
    margin-top: 8px;
    display: flex;
    align-items: center;
    gap: 6px;
}

.award-date svg {
    width: 16px;
    height: 16px;
    fill: #6b7280;
}

.award-description {
    background: #f9fafb;
    border-radius: 12px;
    padding: 20px;
    border-left: 4px solid #3b82f6;
}

.award-description h4 {
    font-size: 0.875rem;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: #6b7280;
    font-weight: 600;
    margin: 0 0 8px 0;
}

.award-description p {
    font-size: 0.95rem;
    color: #374151;
    line-height: 1.6;
    margin: 0;
}

@media (max-width: 768px) {
    .award-modal-content {
        max-width: 100%;
        margin: 0;
        border-radius: 20px;
    }
    
    .award-modal-header {
        padding: 32px 20px 70px 20px;
    }
    
    .award-modal-icon {
        width: 100px;
        height: 100px;
    }
    
    .award-modal-icon svg {
        width: 50px;
        height: 50px;
    }
    
    .award-modal-title {
        font-size: 1.5rem;
    }
    
    .award-modal-body {
        padding: 0 20px 24px 20px;
        margin-top: -50px;
    }
    
    .award-curator-photo,
    .award-curator-photo-placeholder {
        width: 50px;
        height: 50px;
    }
    
    .award-curator-name {
        font-size: 1.1rem;
    }
}

/* Mobile-only Product Detail Tabs */
.product-detail-tabs-mobile {
    display: none; /* Hidden by default, shown only on mobile */
}

.product-detail-tabs-mobile .tab-buttons {
    display: flex;
    gap: 0;
    margin-bottom: 8px;
    border-bottom: 1px solid #e5e7eb;
    padding-bottom: 0;
    background: transparent;
}

.product-detail-tabs-mobile .tab-button {
    flex: 1;
    padding: 14px 16px;
    background: #ffffff;
    border: none;
    border-radius: 0;
    font-size: 0.9rem;
    font-weight: 600;
    color: #6b7280;
    cursor: pointer;
    transition: all 0.2s ease;
    text-align: center;
    position: relative;
    margin-bottom: -1px;
}

.product-detail-tabs-mobile .tab-button:hover {
    background: #f9fafb;
    color: #4b5563;
}

.product-detail-tabs-mobile .tab-button.active {
    background: #ffffff;
    color: #6b7280;
    border: none;
    box-shadow: none;
    border-radius: 0;
}

.product-detail-tabs-mobile .tab-button.active::after {
    content: '';
    position: absolute;
    bottom: -1px;
    left: 0;
    right: 0;
    height: 3px;
    background: #3b82f6;
    border-radius: 2px 2px 0 0;
}

.product-detail-tabs-mobile .tab-content-panel {
    display: none;
}

.product-detail-tabs-mobile .tab-content-panel.active {
    display: block;
}

/* Hide tabs on iPad and Desktop */
@media (min-width: 769px) {
    .product-detail-tabs-mobile {
        display: none !important;
    }
    
    /* Hide mobile-only rank+name header on iPad/Desktop */
    .product-header-mobile-rank-name {
        display: none !important;
    }
    
    /* On desktop, show ALL content sections (no tab control) */
    .product-pros-cons-stacked.product-pros-cons-original {
        display: flex !important;
        flex-direction: column;
    }
    .product-who-is-this-for-section.product-pros-cons-original {
        display: flex !important;
        flex-direction: column;
    }
    .product-why-we-love-section.product-why-we-love-original {
        display: block !important;
    }
    .product-description-section {
        display: block !important;
    }
    /* Show bottom pros/cons on desktop when Who Is This For layout is used */
    .product-pros-cons-bottom {
        display: flex !important;
    }
    
    /* Hide mobile badges wrapper on desktop */
    .product-badges-wrapper-mobile {
        display: none !important;
    }
    
    /* Desktop: Show desktop content, hide mobile content */
    .product-desc-near-button-desktop {
        display: block !important;
    }
    .product-desc-near-button-mobile {
        display: none !important;
    }
    .product-long-desc-desktop {
        display: block !important;
    }
    .product-long-desc-mobile {
        display: none !important;
    }
}

/* Show tabs only on mobile and hide original sections */
@media (max-width: 768px) {
    .product-detail-tabs-mobile {
        display: block;
    }
    
    /* On mobile, sections are controlled by data-active-tab attribute set by JavaScript */
    /* Default: hide all content sections initially */
    
    /* Original layout (no Who Is This For) - hide these by default */
    .product-content:not(.has-who-is-this-for) .product-pros-cons-stacked.product-pros-cons-original,
    .product-content:not(.has-who-is-this-for) .product-description-section,
    .product-content:not(.has-who-is-this-for) .product-why-we-love-section.product-why-we-love-original {
        display: none !important;
    }
    
    /* New layout (has Who Is This For) - hide these by default */
    .product-content.has-who-is-this-for .product-who-is-this-for-section,
    .product-content.has-who-is-this-for .product-why-we-love-section.product-why-we-love-original,
    .product-content.has-who-is-this-for .product-pros-cons-bottom {
        display: none !important;
    }
    
    /* =====================================================
       ORIGINAL LAYOUT (no Who Is This For data)
       Tabs: Why / Pros-Cons / Thoughts
       ===================================================== */
    
    /* Why tab - shows Expert Take */
    .product-content:not(.has-who-is-this-for)[data-active-tab="why"] .product-why-we-love-section.product-why-we-love-original { display: block !important; }
    .product-content:not(.has-who-is-this-for)[data-active-tab="why"] .product-pros-cons-stacked.product-pros-cons-original { display: none !important; }
    .product-content:not(.has-who-is-this-for)[data-active-tab="why"] .product-description-section { display: none !important; }
    
    /* Pros/Cons tab - shows original Pros/Cons stacked */
    .product-content:not(.has-who-is-this-for)[data-active-tab="proscons"] .product-why-we-love-section.product-why-we-love-original { display: none !important; }
    .product-content:not(.has-who-is-this-for)[data-active-tab="proscons"] .product-pros-cons-stacked.product-pros-cons-original { display: flex !important; flex-direction: column; }
    .product-content:not(.has-who-is-this-for)[data-active-tab="proscons"] .product-description-section { display: none !important; }
    
    /* Thoughts tab - shows Short Description */
    .product-content:not(.has-who-is-this-for)[data-active-tab="thoughts"] .product-why-we-love-section.product-why-we-love-original { display: none !important; }
    .product-content:not(.has-who-is-this-for)[data-active-tab="thoughts"] .product-pros-cons-stacked.product-pros-cons-original { display: none !important; }
    .product-content:not(.has-who-is-this-for)[data-active-tab="thoughts"] .product-description-section { display: block !important; }
    
    /* =====================================================
       NEW LAYOUT (has Who Is This For data)
       Tabs: Who / Pros-Cons / Thoughts
       ===================================================== */
    
    /* Who tab - shows Best for teams / Skip if */
    .product-content.has-who-is-this-for[data-active-tab="who"] .product-who-is-this-for-section { display: flex !important; flex-direction: column; }
    .product-content.has-who-is-this-for[data-active-tab="who"] .product-why-we-love-section.product-why-we-love-original { display: none !important; }
    .product-content.has-who-is-this-for[data-active-tab="who"] .product-pros-cons-bottom { display: none !important; }
    
    /* Pros/Cons tab - shows Pros/Cons bottom section (stacked) */
    .product-content.has-who-is-this-for[data-active-tab="proscons"] .product-who-is-this-for-section { display: none !important; }
    .product-content.has-who-is-this-for[data-active-tab="proscons"] .product-why-we-love-section.product-why-we-love-original { display: none !important; }
    .product-content.has-who-is-this-for[data-active-tab="proscons"] .product-pros-cons-bottom { display: flex !important; flex-direction: column; }
    
    /* Thoughts tab - shows Expert Take */
    .product-content.has-who-is-this-for[data-active-tab="thoughts"] .product-who-is-this-for-section { display: none !important; }
    .product-content.has-who-is-this-for[data-active-tab="thoughts"] .product-why-we-love-section.product-why-we-love-original { display: block !important; }
    .product-content.has-who-is-this-for[data-active-tab="thoughts"] .product-pros-cons-bottom { display: none !important; }
    
    /* Mobile: Show mobile content, hide desktop content */
    .product-desc-near-button-desktop {
        display: none !important;
    }
    .product-desc-near-button-mobile {
        display: block !important;
    }
    .product-long-desc-desktop {
        display: none !important;
    }
    .product-long-desc-mobile {
        display: block !important;
    }
    
    /* Tighten up content sections on mobile */
    .product-why-we-love-section.product-why-we-love-original,
    .product-pros-cons-stacked.product-pros-cons-original,
    .product-who-is-this-for-section,
    .product-description-section,
    .product-pros-cons-bottom {
        margin-top: 8px !important;
        margin-bottom: 2px !important;
        padding: 6px !important;
        width: 100% !important;
        order: 10 !important; /* Ensure content appears after tab buttons */
    }
    
    .why-we-love-section,
    .pros-section,
    .cons-section,
    .who-is-this-for-block,
    .who-is-this-not-for-block {
        padding: 6px !important;
        margin-bottom: 2px !important;
    }
    
    .product-media-section {
        gap: 4px !important;
        margin-bottom: 2px !important;
        padding: 0 !important;
    }
    
    .product-image-container {
        margin-bottom: 2px !important;
        margin-top: 2px !important;
        padding: 0 !important;
    }
    
    /* Make logo 15% smaller on mobile */
    .product-image {
        max-width: 85% !important;
        height: auto !important;
        margin: 0 auto !important;
    }
    
    /* Ensure sections inside tab panels maintain their flex/block display */
    .product-detail-tabs-mobile .tab-content-panel.active .product-pros-cons-stacked {
        display: flex !important;
    }
    
    .product-detail-tabs-mobile .tab-content-panel.active .product-why-we-love-section {
        display: flex !important;
    }
    
    /* Mobile Product Layout Redesign */
    /* Hide vote buttons on mobile */
    .product-rank-container .vote-buttons {
        display: none !important;
    }
    
    /* Hide the entire product-rank-container column on mobile */
    .product-rank-container {
        display: none !important;
    }
    
    /* Make product card full width and centered on mobile */
    .product-card {
        flex-direction: column !important;
        align-items: center !important;
        width: 100% !important;
        padding: 0 !important;
    }
    
    /* Make product-content full width and centered */
    .product-content {
        width: 100% !important;
        max-width: 100% !important;
        padding: 12px !important;
        display: flex !important;
        flex-direction: column !important;
        align-items: center !important;
    }
    
    /* Make product-main full width and centered */
    .product-main {
        width: 100% !important;
        max-width: 100% !important;
        display: flex !important;
        flex-direction: column !important;
        align-items: center !important;
        gap: 4px !important;
        order: 1 !important;
    }
    
    /* Ensure mobile tab container appears after product-main (buy button) but before content */
    .product-detail-tabs-mobile {
        order: 5 !important;
        width: 100% !important;
        margin-top: 6px !important;
        margin-bottom: 8px !important;
    }
    
    /* Mobile-only rank and name row */
    .product-header-mobile-rank-name {
        display: flex !important;
        align-items: center !important;
        justify-content: center !important;
        gap: 6px !important;
        width: 100% !important;
        margin-bottom: 4px !important;
        flex-wrap: wrap !important;
        order: 0 !important;
    }
    
    .product-rank-mobile {
        background: linear-gradient(135deg, #3b82f6, #1d4ed8) !important;
        color: white !important;
        display: inline-flex !important;
        align-items: center !important;
        justify-content: center !important;
        min-width: 48px !important;
        height: 48px !important;
        border-radius: 12px !important;
        font-size: 1.25rem !important;
        font-weight: 800 !important;
        flex-shrink: 0 !important;
        box-shadow: 0 2px 8px rgba(59, 130, 246, 0.3) !important;
    }
    
    .product-title-mobile {
        flex: 1 !important;
        min-width: 0 !important;
        text-align: center !important;
    }
    
    .product-title-mobile .product-title-link {
        font-size: 1.25rem !important;
        font-weight: 700 !important;
        line-height: 1.3 !important;
        text-align: center !important;
        word-wrap: break-word !important;
        overflow-wrap: break-word !important;
    }
    
    /* Hide desktop product-header on mobile */
    .product-header {
        display: none !important;
    }
    
    /* Center product media section */
    .product-media-section {
        width: 100% !important;
        max-width: 100% !important;
        align-items: center !important;
        margin: 0 auto !important;
    }
    
    /* Center rating row */
    .rating-row {
        justify-content: center !important;
        width: 100% !important;
    }
    
    /* Center merchant options */
    .merchant-options-container {
        width: 100% !important;
        align-items: center !important;
        display: flex !important;
        flex-direction: column !important;
    }
    
    .merchant-buttons-container {
        width: 100% !important;
        justify-content: center !important;
        align-items: center !important;
    }
    
    /* Center badges in mobile tab container */
    .product-detail-tabs-mobile .product-badges-section-mobile {
        justify-content: center !important;
        width: 100% !important;
    }
    
    /* Ensure product-image-container is centered */
    .product-image-container {
        display: flex !important;
        justify-content: center !important;
        align-items: center !important;
        width: 100% !important;
    }
    
    /* Ensure product-image is centered */
    .product-image {
        margin: 0 auto !important;
    }
    
    /* Make product-media-section relative for absolute positioning */
    .product-media-section {
        position: relative !important;
    }
    
    /* Price History Icon removed */
    
    /* Mobile: Deep Research Button - Dark purple background (already set in inline style) */
    .deep-research-button-container .deep-research-button {
        background: linear-gradient(135deg, ##6b21a8 0%, ##5b21b6 100%) !important;
        box-shadow: 0 2px 4px rgba(107, 33, 168, 0.3) !important;
    }
    
    /* Hide desktop deep research button on mobile (it's below score, above vote buttons) */
    /* Hide all deep research buttons on mobile */
    @media (max-width: 768px) {
        .deep-research-button-desktop {
            display: none !important;
        }
        
        /* Hide mobile button in product-detail-tabs-mobile */
        .product-detail-tabs-mobile .deep-research-button-container {
            display: none !important;
        }
        
        /* Hide all deep research button containers on mobile */
        .deep-research-button-container {
            display: none !important;
        }
    }
    
    /* Ensure desktop deep research button is full width and above pros */
    .deep-research-button-container {
        width: 100% !important;
        display: block !important;
    }
    
    /* Ensure deep research button inside pros-cons-stacked is full width and above */
    .product-pros-cons-stacked .deep-research-button-container {
        width: 100% !important;
        display: block !important;
        margin-top: 0 !important;
        margin-bottom: 20px !important;
        order: -1 !important; /* Place button before pros/cons sections */
    }
    
    /* Ensure product-pros-cons-stacked uses column layout on desktop */
    @media (min-width: 769px) {
        .product-pros-cons-stacked.product-pros-cons-original {
            display: flex !important;
            flex-direction: column !important;
        }
        
        .product-pros-cons-stacked.product-pros-cons-original .deep-research-button-container {
            order: -1 !important;
            width: 100% !important;
        }
        
        .product-pros-cons-stacked.product-pros-cons-original .product-pros-section {
            order: 0 !important;
        }
        
        .product-pros-cons-stacked.product-pros-cons-original .product-cons-section {
            order: 1 !important;
        }
    }
}
</style>

<script>
// Product Detail Tab switching functionality for mobile
function switchProductDetailTab(productId, tabName) {
    const tabContainer = document.getElementById('product-detail-tabs-mobile-' + productId);
    if (!tabContainer) return;
    
    // Remove active class from all tab buttons in this container
    const tabButtons = tabContainer.querySelectorAll('.tab-button');
    tabButtons.forEach(button => {
        button.classList.remove('active');
    });
    
    // Remove active class from all tab content panels in this container
    const tabPanels = tabContainer.querySelectorAll('.tab-content-panel');
    tabPanels.forEach(panel => {
        panel.classList.remove('active');
    });
    
    // Add active class to selected tab button
    const selectedButton = tabContainer.querySelector('.tab-button[data-tab="' + tabName + '"]');
    if (selectedButton) {
        selectedButton.classList.add('active');
    }
    
    // Add active class to selected tab content panel
    const selectedPanel = tabContainer.querySelector('.tab-content-panel[data-tab="' + tabName + '"]');
    if (selectedPanel) {
        selectedPanel.classList.add('active');
    }
    
    // Set data-active-tab on parent .product-content for CSS to show/hide the single "original" sections
    const productContent = tabContainer.closest('.product-content');
    if (productContent) {
        productContent.setAttribute('data-active-tab', tabName);
    }
}

// Initialize mobile tabs on page load - ensure correct default tab is set
document.addEventListener('DOMContentLoaded', function() {
    // Find all mobile tab containers and initialize them with the correct default tab
    const mobileTabContainers = document.querySelectorAll('.product-detail-tabs-mobile');
    mobileTabContainers.forEach(function(tabContainer) {
        const productContent = tabContainer.closest('.product-content');
        if (productContent) {
            // Check what the first tab is (could be "who" or "why" depending on layout)
            const firstTabButton = tabContainer.querySelector('.tab-button.active');
            const defaultTab = firstTabButton ? firstTabButton.getAttribute('data-tab') : 'why';
            // Always set the attribute to ensure CSS rules apply correctly
            productContent.setAttribute('data-active-tab', defaultTab);
        }
    });
});

// Tab switching functionality - defined early to be available for onclick handlers
function switchTab(tabName) {
    // Hide all tab contents
    const tabContents = document.querySelectorAll('.tab-content');
    tabContents.forEach(content => {
        content.classList.remove('active');
    });
    
    // Remove active class from all tab buttons
    const tabButtons = document.querySelectorAll('.tab-button');
    tabButtons.forEach(button => {
        button.classList.remove('active');
    });
    
    // Show selected tab content
    const selectedContent = document.getElementById(tabName + '-content');
    if (selectedContent) {
        selectedContent.classList.add('active');
        
        // Scroll to bottom of subtitle section
        setTimeout(function() {
            const subtitleContainer = document.querySelector('.category-subtitle-container');
            if (subtitleContainer) {
                const subtitleRect = subtitleContainer.getBoundingClientRect();
                const subtitleBottom = subtitleRect.bottom + window.scrollY;
                window.scrollTo({
                    top: subtitleBottom,
                    behavior: 'smooth'
                });
            } else {
                // Fallback: scroll to top of page
                window.scrollTo({
                    top: 0,
                    behavior: 'smooth'
                });
            }
        }, 150);
    }
    
    // Add active class to selected tab button
    const selectedButton = document.getElementById(tabName + '-tab');
    if (selectedButton) {
        selectedButton.classList.add('active');
    }
}

// Similar Categories Modal Functions
function openSimilarCategoriesModal() {
    const modal = document.getElementById('similarCategoriesModal');
    if (modal) {
        modal.style.display = 'block';
        document.body.style.overflow = 'hidden'; // Prevent background scrolling
    }
}

function closeSimilarCategoriesModal() {
    const modal = document.getElementById('similarCategoriesModal');
    if (modal) {
        modal.style.display = 'none';
        document.body.style.overflow = ''; // Restore scrolling
    }
}

// Category Image Modal Functions
function openCategoryImageModal(imagePath, categoryName) {
    const modal = document.getElementById('categoryImageModal');
    const modalImg = document.getElementById('categoryImageModalImg');
    const modalTitle = document.getElementById('categoryImageModalTitle');
    
    if (modal && modalImg && modalTitle) {
        // Check if it's the default L4 template image or a regular category image
        if (imagePath.indexOf('L4_Templates') >= 0) {
            modalImg.src = 'https://d25brt1ok2m0kr.cloudfront.net/_product_images/' + imagePath;
        } else {
            modalImg.src = 'https://d25brt1ok2m0kr.cloudfront.net/_category_images/' + imagePath;
        }
        modalImg.alt = categoryName;
        modalTitle.textContent = categoryName;
        modal.style.display = 'flex';
        document.body.style.overflow = 'hidden';
    }
}

function closeCategoryImageModal() {
    const modal = document.getElementById('categoryImageModal');
    if (modal) {
        modal.style.display = 'none';
        document.body.style.overflow = '';
    }
}

// Influencer Modal Functions
function openInfluencerModal(imagePath, name, date, bioLink, level1CategoryName, level2CategoryName, event) {
    var modal = document.getElementById('influencerModal');
    var modalImage = document.getElementById('influencerModalImage');
    var modalName = document.getElementById('influencerModalName');
    var modalRole = document.getElementById('influencerModalRole');
    var modalMethodology = document.getElementById('influencerModalMethodology');
    var modalDate = document.getElementById('influencerModalDate');
    var modalHeader = document.getElementById('influencerModalHeader');
    var triggerElement = event ? event.currentTarget : document.activeElement; // Store trigger for focus return
    
    if (!modal || !modalImage || !modalName || !modalRole || !modalMethodology || !modalDate) return;
    
    // Update modal header with level1CategoryName if provided
    if (modalHeader && level1CategoryName && level1CategoryName.length > 0) {
        modalHeader.textContent = level1CategoryName;
    } else if (modalHeader) {
        modalHeader.textContent = 'Evaluation Model';
    }
    
    if (imagePath && imagePath.length > 0) {
        // Check if imagePath is already a full URL or just a filename
        if (imagePath.indexOf('http') === 0) {
            modalImage.innerHTML = '<img src="' + imagePath + '" alt="' + name + '" class="influencer-modal-image">';
        } else {
            modalImage.innerHTML = '<img src="https://d25brt1ok2m0kr.cloudfront.net/_influencers/' + imagePath + '" alt="' + name + '" class="influencer-modal-image">';
        }
    } else {
        var initial = name ? name.charAt(0).toUpperCase() : '?';
        modalImage.innerHTML = '<div class="influencer-modal-placeholder">' + initial + '</div>';
    }
    
    modalName.textContent = name;
    modalRole.textContent = 'Founder & Lead Editor, WhatAreTheBest.com';
    
    // Build methodology text with Level 1 + Level 2 category names
    var methodologyText = 'Oversees the evaluation of ';
    if (level1CategoryName && level1CategoryName.length > 0 && level2CategoryName && level2CategoryName.length > 0) {
        methodologyText += level1CategoryName + ' & ' + level2CategoryName;
    } else if (level1CategoryName && level1CategoryName.length > 0) {
        methodologyText += level1CategoryName;
    } else if (level2CategoryName && level2CategoryName.length > 0) {
        methodologyText += level2CategoryName;
    } else {
        methodologyText += 'products';
    }
    methodologyText += ' using a transparent scoring framework based on documented capabilities, third-party validation, and category-specific criteria.';
    modalMethodology.textContent = methodologyText;
    
    if (date && date.length > 0) {
        modalDate.textContent = 'Last Updated on ' + date;
    } else {
        modalDate.textContent = '';
    }
    
    // Store trigger element for focus return
    var triggerId = '';
    if (triggerElement) {
        if (triggerElement.id) {
            triggerId = triggerElement.id;
        } else {
            // Create a temporary ID if none exists
            triggerId = 'modal-trigger-' + Date.now();
            triggerElement.id = triggerId;
        }
        modal.setAttribute('data-trigger-element', triggerId);
    }
    
    // Show modal and trap focus
    modal.style.display = 'flex';
    modal.setAttribute('aria-hidden', 'false');
    document.body.style.overflow = 'hidden';
    
    // Focus first focusable element (close button)
    var closeButton = modal.querySelector('.influencer-modal-close');
    if (closeButton) {
        closeButton.focus();
    }
    
    // Trap focus inside modal
    trapFocus(modal);
}

function closeInfluencerModal() {
    const modal = document.getElementById('influencerModal');
    if (modal) {
        modal.style.display = 'none';
        modal.setAttribute('aria-hidden', 'true');
        document.body.style.overflow = '';
        
        // Return focus to trigger element
        var triggerId = modal.getAttribute('data-trigger-element');
        if (triggerId) {
            var triggerElement = document.getElementById(triggerId);
            if (triggerElement) {
                triggerElement.focus();
            }
        }
        
        // Remove focus trap
        removeFocusTrap(modal);
    }
}

// Focus trap functions
function trapFocus(modal) {
    var focusableElements = modal.querySelectorAll(
        'button, [href], input, select, textarea, [tabindex]:not([tabindex="-1"])'
    );
    var firstElement = focusableElements[0];
    var lastElement = focusableElements[focusableElements.length - 1];
    
    function handleTabKey(e) {
        if (e.key !== 'Tab') return;
        
        if (e.shiftKey) {
            if (document.activeElement === firstElement) {
                e.preventDefault();
                lastElement.focus();
            }
        } else {
            if (document.activeElement === lastElement) {
                e.preventDefault();
                firstElement.focus();
            }
        }
    }
    
    modal.addEventListener('keydown', handleTabKey);
    modal.setAttribute('data-focus-trap-handler', 'true');
}

function removeFocusTrap(modal) {
    // Remove the focus trap attribute - the event listener will be cleaned up when modal is hidden
    modal.removeAttribute('data-focus-trap-handler');
}

// Close modal when clicking outside the image or pressing Escape
document.addEventListener('DOMContentLoaded', function() {
    
    const categoryImageModal = document.getElementById('categoryImageModal');
    if (categoryImageModal) {
        categoryImageModal.addEventListener('click', function(e) {
            if (e.target === categoryImageModal) {
                closeCategoryImageModal();
            }
        });
        
        // Close on Escape key
        document.addEventListener('keydown', function(e) {
            if (e.key === 'Escape' && categoryImageModal.style.display === 'flex') {
                closeCategoryImageModal();
            }
        });
    }
    
    // Influencer modal close handlers
    const influencerModal = document.getElementById('influencerModal');
    if (influencerModal) {
        influencerModal.addEventListener('click', function(e) {
            if (e.target === influencerModal) {
                closeInfluencerModal();
            }
        });
        
        // Close on Escape key
        document.addEventListener('keydown', function(e) {
            if (e.key === 'Escape' && influencerModal.style.display === 'flex') {
                closeInfluencerModal();
            }
        });
        
        // Make close button keyboard accessible
        var closeButton = influencerModal.querySelector('.influencer-modal-close');
        if (closeButton) {
            closeButton.addEventListener('keydown', function(e) {
                if (e.key === 'Enter' || e.key === ' ') {
                    e.preventDefault();
                    closeInfluencerModal();
                }
            });
        }
    }
});

function hideSimilarCategoriesButton() {
    const trigger = document.getElementById('similarCategoriesTrigger');
    if (trigger) {
        trigger.classList.add('hidden');
        trigger.classList.remove('show');
    }
}

// Enhanced sticky tabs functionality with debouncing to prevent flashing
document.addEventListener('DOMContentLoaded', function() {
    const similarCategoriesTrigger = document.getElementById('similarCategoriesTrigger');
    const productTabs = document.querySelector('.product-tabs');
    
    // Debug logging
('=== Similar Categories Button Debug ===');
('similarCategoriesTrigger element:', similarCategoriesTrigger);
('productTabs element:', productTabs);
('Window width:', window.innerWidth);
    
    // Helper function to check if we're on mobile
    function isMobile() {
        const mobile = window.innerWidth <= 768;
('isMobile() check:', mobile, '(width:', window.innerWidth + ')');
        return mobile;
    }
    
    // Helper function to show/hide mobile button
    function updateMobileButtonVisibility(shouldShow) {
('updateMobileButtonVisibility called with shouldShow:', shouldShow);
('  - similarCategoriesTrigger exists:', !!similarCategoriesTrigger);
        if (similarCategoriesTrigger) {
('  - has "hidden" class:', similarCategoriesTrigger.classList.contains('hidden'));
('  - current classes:', similarCategoriesTrigger.className);
        }
        
        if (similarCategoriesTrigger && !similarCategoriesTrigger.classList.contains('hidden')) {
            const mobile = isMobile();
            if (shouldShow && mobile) {
('  -> Adding "show" class');
                similarCategoriesTrigger.classList.add('show');
('  - classes after add:', similarCategoriesTrigger.className);
                const computed = window.getComputedStyle(similarCategoriesTrigger);
('  - computed display:', computed.display);
('  - computed opacity:', computed.opacity);
('  - computed visibility:', computed.visibility);
('  - computed position:', computed.position);
('  - computed bottom:', computed.bottom);
('  - computed left:', computed.left);
('  - computed z-index:', computed.zIndex);
('  - viewport height:', window.innerHeight);
('  - viewport width:', window.innerWidth);
                const rect = similarCategoriesTrigger.getBoundingClientRect();
('  - bounding rect:', {
                    width: rect.width,
                    height: rect.height,
                    top: rect.top,
                    left: rect.left,
                    bottom: rect.bottom,
                    right: rect.right
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Concierge onboarding... is a purpose-built,customer success-led onboarding process that makes sure the product you bought fits you like a glove."},{"position":3,"@type":"ListItem","name":"The platform's user interface is designed to provide a 360-degree view of customer interactions,enhancing usability."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"Pricing is not publicly listed on the main site,and third-party sources indicate a high starting price point ($899/mo),which may exclude smaller startups.","datePublished":"2025-12-31","@type":"Review","reviewRating":{"ratingValue":"8.2","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"Value,Pricing & Transparency","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"Official pricing pages direct users to contact the vendor rather than listing costs. 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Our comprehensive API is the fastest way to get your data into Custify."},{"position":2,"@type":"ListItem","name":"Custify offers native integrations with major tools like HubSpot,Salesforce,and Stripe. Import billing information,support tickets,CRM data,marketing stats,and more from the apps you're using right now."},{"position":3,"@type":"ListItem","name":"Limited integrations are documented in the company's integration directory."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"Support is a standout feature,with a dedicated 'Concierge' team and high praise for responsiveness and helpfulness in user reviews.","datePublished":"2025-12-31","@type":"Review","reviewRating":{"ratingValue":"9.4","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"Support,Training & Onboarding Resources","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"The support model includes shared Slack channels for direct access to product specialists. 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It utilizes a 'constellation' of AI models to route tasks to the most appropriate LLM,ensuring high resolution rates for complex inquiries.","datePublished":"2025-12-31","@type":"Review","reviewRating":{"ratingValue":"8.9","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"Product Capability & Depth","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"Customers like WeightWatchers and SiriusXM report high containment rates (up to 70%) using Sierra's agents. Read how businesses like WeightWatchers,Sonos and Sirius XM excel using Sierra's conversational AI... Resolution rate. 70%."},{"position":2,"@type":"ListItem","name":"The platform uses a 'constellation' of models,routing tasks to different LLMs (OpenAI,Anthropic,Meta) based on complexity. Sierra operates on a “constellation” model... it routes tasks to different Large Language Models (LLMs) from providers like OpenAI,Anthropic,and Meta depending on the complexity of the request."},{"position":3,"@type":"ListItem","name":"Sierra's agents can perform concrete actions like processing refunds and updating subscriptions by integrating with CRM and ERP systems. Unlike basic chatbots,Sierra's agents can process refunds,open tickets,and perform other concrete actions without human intervention."},{"position":4,"@type":"ListItem","name":"Features include advanced analytics and reporting capabilities,as outlined in the platform's documentation."},{"position":5,"@type":"ListItem","name":"Documented in official product documentation,Sierra offers a comprehensive suite of customer success management tools tailored for startups."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"Sierra commands exceptional market credibility,backed by a valuation of over $4.5 billion and founded by industry veterans Bret Taylor (ex-Salesforce co-CEO) and Clay Bavor (ex-Google). 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Taylor is a onetime co-chief executive of Salesforce Inc. who currently serves as OpenAI's board chair."},{"position":3,"@type":"ListItem","name":"Sierra was valued at $4.5 billion in a funding round led by Greenoaks Capital. Sierra AI was last valued at $4.5 billion in October 2024 during a $175 million funding round led by Greenoaks Capital."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"End-users report high satisfaction (CSAT ~4.6/5),citing natural,empathetic interactions. 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Although marketed as no-code,building advanced agents often requires coding for logic,integrations,and testing... non-technical teams may struggle."},{"position":3,"@type":"ListItem","name":"Sierra's agents achieve high customer satisfaction scores,such as 4.6/5 for WeightWatchers. CSAT. 4.6. Resolution rate with Sierra. ~70% How WeightWatchers embraces AI to engage members with empathy."},{"position":4,"@type":"ListItem","name":"Outlined in user guides,Sierra provides a user-friendly interface,though it has a noted learning curve."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"Sierra uses an innovative 'outcome-based' pricing model where clients pay per successful resolution. While this aligns incentives,the lack of public pricing and reported high entry costs (starting around $150k/year) make it less accessible and harder to budget for than standard SaaS.","datePublished":"2025-12-31","@type":"Review","reviewRating":{"ratingValue":"8.2","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"Value,Pricing & Transparency","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"Pricing is not publicly available,requiring direct sales contact. the pricing isn't publicly available which creates a lack of transparency and makes budgeting challenging."},{"position":2,"@type":"ListItem","name":"Annual contracts are reported to start around $150,000,placing it firmly in the enterprise category. Some sources suggest their yearly deals kick off somewhere around $150,000,which definitely puts them in the big-business,enterprise category."},{"position":3,"@type":"ListItem","name":"Sierra employs an outcome-based pricing model,charging only for resolved customer issues. With outcome-based pricing,Sierra gets paid only when we complete a task for you... If the conversation is unresolved,in most cases,there's no charge."},{"position":4,"@type":"ListItem","name":"Pricing requires custom quotes,limiting upfront cost visibility."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"Sierra excels at 'agentic' workflows,capable of performing backend actions like tracking orders,updating subscriptions,and processing claims without human assistance. 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Sierra's agents go beyond the conversational layer - they can take actions like tracking orders without human help,ultimately driving better business outcomes."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"Sierra emphasizes trust with 'supervisory layers' to check LLM outputs and prevent hallucinations. It adheres to strict enterprise standards (SOC 2,HIPAA,GDPR) and guarantees that customer data is not used to train its general models.","datePublished":"2025-12-31","@type":"Review","reviewRating":{"ratingValue":"8.8","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"Security,Compliance & Guardrails","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"Customer data is explicitly excluded from training Sierra's general models. 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SOC 2 + HIPAA Type 2 - An independent third-party audit firm has examined the description of the system... based on Security,Privacy and breach requirements set forth in the Health Insurance Portability and Accountability Act"},{"position":5,"@type":"ListItem","name":"Integration with other Zoho products documented in the integration directory."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"datePublished":"2025-12-31","@type":"Review","reviewRating":{"ratingValue":"9.1","@type":"Rating","bestRating":"10","worstRating":"1"},"name":"Support,Training & Onboarding Resources","positiveNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"Comprehensive support resources and training materials available on the Zoho support portal."}],"@type":"ItemList"},"author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"}},{"reviewBody":"Certain documented issues resulted in score reductions.","datePublished":"2025-12-31","@type":"Review","name":"Score Adjustments & Considerations","author":{"@type":"Organization","url":"https://whatarethebest.com","name":"WhatAreTheBest.com"},"negativeNotes":{"itemListElement":[{"position":1,"@type":"ListItem","name":"Advanced AI features (Zia) and complex automation are restricted to the highest pricing tiers (Enterprise/Ultimate),creating a potential future cost barrier."},{"position":2,"@type":"ListItem","name":"The platform has a steep learning curve and a UI described as 'clumsy' or overwhelming for new users compared to simpler alternatives."},{"position":3,"@type":"ListItem","name":"Users frequently report slow response times and inconsistent quality from customer support,particularly for non-premium plans."}],"@type":"ItemList"}}],"aggregateRating":{"ratingValue":"9.1","@type":"AggregateRating","bestRating":"10","worstRating":"1","reviewCount":7},"@type":"Product","sku":183111,"image":"https://d25brt1ok2m0kr.cloudfront.net/_product_images/zoho-crm-for-startups-logo.png","name":"Zoho CRM for Startups"},"position":7,"@type":"ListItem","url":"https://whatarethebest.com/product/183111/"}],"@context":"https://schema.org","@type":"ItemList","url":"https://whatarethebest.com/software-as-a-service/customer-support-and-success-software/customer-success-management-platforms/customer-success-management-platforms-for-startups/","itemListOrder":"https://schema.org/ItemListOrderAscending","name":"Best Customer Success Management Platforms for Startups for 2026:Data-Driven Reviews & Ratings"}
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            <h1 class="page-title">Best Customer Success Management Platforms for Startups for 2026: Data-Driven Reviews & Ratings</h1>
            
            
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                                <div class="curator-label">Curated by :</div>
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                                <div class="curator-date">Updated Feb 1, 2026</div>
                            
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                <h4 class="subheader">This niche fits into a larger set &mdash; see the full <a href="/software-as-a-service/customer-support-and-success-software/customer-success-management-platforms/">Customer Success & Retention Platforms</a> listings.<span class="association-mobile-inline"> Other Software products for <a href="javascript:void(0)" onclick="openAssociationModal()">Startups</a>.</span></h4>
                
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                            <span class="subtitle-short-desktop">Finding the Right Fit: Navigating Customer Success Management Platforms for Startups Market research shows that choosing the right Customer Success Management (CSM) platform can significantly impact a startup's growth trajectory. Analysis of thousands of customer reviews indicates that platforms like Gainsight and Totango consistently receive high marks for their user-friendly interfaces and robust analytics capabilities. However, it’s essential to sift through the marketing hype; while some platforms claim to be all-in-one solutions, many users often report that these can lead to overwhelming complexity without delivering true value. For startups operating on a tight budget, research suggests considering platforms like Freshdesk or HubSpot, which provide solid CSM features at competitive prices, making them commonly recommended for those just starting out. Meanwhile, larger companies might lean towards Zendesk, which is frequently mentioned in third-party comparisons for its scalability and extensive support options. But, why does everyone think you need to spend a fortune to get great service?<button type="button" class="subtitle-show-more-btn desktop-only" id="subtitle-show-more-btn" onclick="toggleSubtitleDesktop()">Show more</button></span>
                            <span class="subtitle-short-ipad">Finding the Right Fit: Navigating Customer Success Management Platforms for Startups Market research shows that choosing the right Customer Success Management (CSM) platform can significantly impact a startup's growth trajectory.<button type="button" class="subtitle-show-more-btn ipad-only" id="subtitle-show-more-btn-ipad" onclick="toggleSubtitleDesktop()">Show more</button></span>
                            <span class="subtitle-full-desktop" style="display: none;">Finding the Right Fit: Navigating Customer Success Management Platforms for Startups Market research shows that choosing the right Customer Success Management (CSM) platform can significantly impact a startup's growth trajectory. Analysis of thousands of customer reviews indicates that platforms like Gainsight and Totango consistently receive high marks for their user-friendly interfaces and robust analytics capabilities. However, it’s essential to sift through the marketing hype; while some platforms claim to be all-in-one solutions, many users often report that these can lead to overwhelming complexity without delivering true value. For startups operating on a tight budget, research suggests considering platforms like Freshdesk or HubSpot, which provide solid CSM features at competitive prices, making them commonly recommended for those just starting out. Meanwhile, larger companies might lean towards Zendesk, which is frequently mentioned in third-party comparisons for its scalability and extensive support options. But, why does everyone think you need to spend a fortune to get great service? It's like buying a fancy coffee machine only to make instant coffee—sometimes, simpler is better! Industry reports show that the effectiveness of these platforms also hinges on their integration capabilities; those that play well with existing tools can save time and enhance productivity. As for the backstory of Gainsight, it started in a small office as a solution for subscription-based businesses, now evolving into a leader in customer success. So, if you're a startup looking to invest wisely, focus on what fits your needs rather than what looks best on paper. Balancing features, budget, and ease of use will ensure you’re not just brewing coffee, but brewing success!</span>
                        
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                                                        Planhat is specifically designed for startups, addressing their need for a centralized, customer-centric control centre. It streamlines sales and service operations by consolidating all customer data into a single platform. Its tools for customer success management, including churn prediction, health scores, and revenue management, are invaluable to startups focused on growth and customer retention.
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                                                        Planhat is specifically designed for startups, addressing their need for a centralized, customer-centric control centre. It streamlines sales and service operations by consolidating all customer data into a single platform. Its tools for customer success management, including churn prediction, health scores, and revenue management, are invaluable to startups focused on growth and customer retention.
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                                                Best for teams that are
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                                                        <span>Mid-to-large B2B SaaS companies wanting cross-departmental access</span>
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                                                        <span>Teams focusing on revenue management and flexible data architecture</span>
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                                                        <span>Organizations that benefit from an unlimited user pricing model</span>
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                                                Skip if
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                                                        <span>Very small businesses looking for a cheap, simple entry-level tool</span>
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                                                        <span>Teams intimidated by a steep learning curve or complex data setup</span>
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                                                        <span>Companies needing a mobile-first experience &#x28;mobile app is limited&#x29;</span>
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                                        <h4 class="why-we-love-title">Expert Take</h4>
                                        <p class="why-we-love-text">Our analysis shows Planhat distinguishes itself with an 'unlimited seats' pricing model, democratizing customer data across entire organizations rather than restricting it to licensed seats. Research indicates it offers enterprise-grade power with time-series analytics and direct data warehouse integrations (Snowflake, BigQuery), making it a robust choice for data-heavy teams. Furthermore, the inclusion of client-facing portals allows for transparent collaboration with end-customers, a feature often lacking or extra in competitor platforms.</p>
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                                                Pros
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                                                        <span>Unlimited users pricing model</span>
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                                                        <span>Client-facing Customer Portals</span>
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                                                        <span>Advanced time-series data analytics</span>
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
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                                                        <span>SOC 2 Type II & ISO 27001 certified</span>
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Deep integration with Snowflake/BigQuery</span>
                                                    </li>
                                                
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                                                Cons
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                                                        <span>Steep learning curve for new users</span>
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
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                                                        <span>No public pricing transparency</span>
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                                                        <span>Limited mobile app functionality</span>
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                                                        <span>High starting cost for small teams</span>
                                                    </li>
                                                
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                                                        <span>Complex initial implementation</span>
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                                    <svg class="deep-research-chevron" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" style="display: block; transition: transform 0.2s ease;">
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        <div class='expert-score-breakdown deep-research-breakdown' id="deepResearchBreakdown_183105" style="padding-top: 0 !important;">
            <p style="font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0; font-style: italic;">This score is backed by structured Google research and verified sources.</p>

            <div style="margin-bottom: 24px; padding: 12px 14px; background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%); border: 2px solid #10b981; border-radius: 12px; box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08); position: relative; overflow: hidden;">
                <div style="position: absolute; top: 0; right: 0; width: 60px; height: 60px; background: radial-gradient(circle, #10b98120 0%, transparent 70%); border-radius: 50%; transform: translate(20px, -20px);"></div>
                <div style="display: flex; align-items: center; justify-content: space-between; gap: 8px; position: relative; z-index: 1;">
                    <div style="flex: 1;">
                        <div style="font-size: 0.65rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; color: #64748b; margin-bottom: 4px;">Overall Score</div>
                        <div style="display: flex; align-items: baseline; gap: 6px;">
                            <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.9</span>
                            
                                <span style="font-size: 0.85rem; font-weight: 600; color: #64748b; opacity: 0.7;">/ 10</span>
                            
                        </div>
                    </div>
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            <div style="margin-bottom: 24px; padding: 16px 20px; background: linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%); border-radius: 12px; border-left: 4px solid #3b82f6;">
                <p style="font-size: 0.9rem; color: #000000 !important; line-height: 1.7; margin: 0;">We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in <strong>Customer Success Management Platforms for Startups</strong>. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.</p>
            </div>

            
                <div class='custom-scoring-categories'>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.1</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 1: Product Capability &amp; Depth</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate the breadth of features for customer success, including health scoring, automation, and revenue management capabilities.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Planhat offers a comprehensive suite including time-series data analysis, customer health scoring, automated playbooks, and unique client-facing portals.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score is high due to advanced capabilities like time-series analytics and portals, though slightly limited by mobile accessibility.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Includes a Customer Portal feature for collaboration with end-customers. The customer portal stands out as the most impactful feature, allowing us to enhance our collaboration with customers
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;planhat&#x2f;reviews" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform supports time-series data to track trends and compare metrics in real-time. Time Series. See trends, compare, and act in real time.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — planhat.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.planhat.com&#x2f;features" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Features include Customer Health Scores, Automated Workflows, Revenue Management, and Playbooks. Planhat Features&#x3a; Customer Health Scores... Automated Workflows... Revenue Management... Playbooks and Analytics
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — salesforge.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.salesforge.ai&#x2f;directory&#x2f;sales-tools&#x2f;planhat" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.2</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 2: Market Credibility &amp; Trust Signals</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We look for industry recognition, user base size, and third-party validation of the product&#x27;s standing.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Planhat is a G2 Leader across multiple categories and claims to support over 2.6 million end-customers daily.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Strong market presence and consistent &#x27;Leader&#x27; badges on review platforms justify a score above 9.0.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Used to manage over 2.6 million customers worldwide daily. Each day worldwide, over 2.6 million customers are attracted, engaged and delighted with our intuitive yet flexible system of action.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;planhat&#x2f;reviews&#x3f;page&#x3d;4&amp;source&#x3d;search" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Recognized as a G2 Leader in 8 categories including Customer Success and Client Portal. Planhat is a G2 Leader in &#x27;Customer Data Platform&#x27;... &#x27;Customer Success Software&#x27;... &#x27;Client Portal&#x27;
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — planhat.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.planhat.com&#x2f;editorial&#x2f;g2-fall-report-2023-planhat-is-the-leading-customer-platform" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Rated 4.5 stars with over 880 verified reviews on G2. Planhat has been rated 4.5 stars by 882 verified reviews on G2.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;planhat&#x2f;reviews" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.4</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 3: Usability &amp; Customer Experience</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We assess the ease of adoption, user interface design, and quality of customer support.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>While the UI is praised for being beautiful and modern, users frequently cite a steep learning curve and complexity during setup.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score is penalized below 8.7 due to documented friction in onboarding and the complexity of mastering the tool.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Customer support is frequently commended for responsiveness and technical knowledge. Users commend Planhat for its excellent customer support, noting responsiveness and effective assistance
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;planhat&#x2f;reviews&#x3f;qs&#x3d;pros-and-cons" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Users appreciate the clean, intuitive interface and data visualization. Planhat provides a clean, intuitive interface that makes it easy to track customer health
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;sellers&#x2f;planhat" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Seamless integration with other SaaS platforms is documented in Planhat&#x27;s integration directory.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — planhat.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.planhat.com&#x2f;integrations" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.9</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 4: Value, Pricing &amp; Transparency</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate pricing models, transparency, and the balance of cost versus features provided.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Planhat uses a unique &#x27;unlimited seats&#x27; pricing model which offers high value, though specific costs are not publicly transparent.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The unlimited user model is a significant value differentiator, boosting the score despite the lack of public pricing.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Pricing is custom and not publicly listed, often starting around &#x24;25,000 annually. Pricing&#x3a; &#x24;25,000-&#x24;40,000&#x2b; annually based on customer count, not user seats.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — accoil.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.accoil.com&#x2f;blog&#x2f;churnzero-alternatives" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Pricing model includes unlimited users&#x2f;seats, allowing entire organizations to access data without extra cost. With Planhat&#x27;s pricing model of unlimited users, no matter what tier you are on, you can expand your team &#x28;without any added costs&#x29;.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — planhat.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.planhat.com&#x2f;editorial&#x2f;customer-success-onboarding-keep-new-customers-happy" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Pricing is available upon request, indicating a quote-based model that limits upfront cost visibility.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — planhat.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.planhat.com&#x2f;pricing" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.0</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 5: Integrations &amp; Ecosystem Strength</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We examine the ability to connect with CRMs, data warehouses, and other essential business tools.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Extensive integration capabilities including major CRMs &#x28;Salesforce, HubSpot&#x29; and data warehouses &#x28;Snowflake, BigQuery&#x29;.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The ability to sync directly with data warehouses like Snowflake pushes this score into the premium range.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Supports direct connections to data warehouses including Snowflake and BigQuery. Snowflake. Sync and backup all your data in a structured way &middot; BigQuery.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — planhat.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.planhat.com&#x2f;integrations" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Integrates with major CRMs and communication tools like Salesforce, HubSpot, Slack, and Zendesk. Salesforce... HubSpot... Pipedrive... Slack... Zendesk... Jira
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — help.planhat.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;help.planhat.com&#x2f;en&#x2f;collections&#x2f;9801435-integrations" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Planhat&#x27;s integration with Salesforce and other major platforms is documented in their integration directory.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — planhat.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.planhat.com&#x2f;integrations" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.4</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 6: Security, Compliance &amp; Data Protection</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We verify adherence to industry security standards like SOC 2, GDPR, and ISO certifications.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Planhat maintains robust security standards including SOC 2 Type II, ISO 27001 certification, and GDPR compliance.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Achieving both SOC 2 Type II and ISO 27001 indicates a top-tier commitment to security, justifying a near-perfect score.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Data is encrypted in transit &#x28;TLS&#x29; and at rest &#x28;AES 256-bit&#x29;. All data at-rest is secured using AES 256-bit encryption... encrypts data in-transit with TLS 1.2 or 1.3
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — planhat.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.planhat.com&#x2f;security" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Planhat holds ISO 27001 certification for information security. Planhat&#x27;s commitment to exceptional security standards and policies has been independently validated through ISO 27001 certification.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — planhat.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.planhat.com&#x2f;security" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform is SOC 2 Type II certified. Planhat&#x27;s is SOC 2 Type II certified, guaranteeing protection of sensitive data
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — planhat.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.planhat.com&#x2f;security" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            SOC 2 compliance is outlined in Planhat&#x27;s published security documentation, ensuring data protection.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — planhat.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.planhat.com&#x2f;security" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                </div>

                
                    <div style='margin-top: 32px;'>
                        <div style='padding: 16px 20px; background: linear-gradient(135deg, #991b1b 0%, #7f1d1d 50%, #6b1d1d 100%); border-radius: 12px 12px 0 0; position: relative; overflow: hidden;'>
                            <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                            <h3 style='font-size: 1.125rem; font-weight: 700; color: #ffffff; margin: 0; position: relative; z-index: 1;'>Score Adjustments & Considerations</h3>
                        </div>
                        <div style='padding: 20px; background: #ffffff; border: 1px solid #e2e8f0; border-top: none; border-radius: 0 0 12px 12px;'>
                            <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0;'>Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.</p>
                            <ul style='list-style: none; padding: 0; margin: 0;'>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Pricing is not publicly available and is described as prohibitive for smaller businesses &#x28;starting &#x7e;&#x24;25k&#x2f;year&#x29;.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue had a noticeable impact on the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.accoil.com&#x2f;blog&#x2f;churnzero-alternatives" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        accoil.com
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                            <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                            <polyline points="15 3 21 3 21 9"></polyline>
                                                            <line x1="10" y1="14" x2="21" y2="3"></line>
                                                        </svg>
                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>The mobile application is described as having limited functionality compared to the desktop version.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue had a noticeable impact on the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;biancaker.com&#x2f;blog&#x2f;the-pros-amp-cons-of-planhat" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        biancaker.com
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                            <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                            <polyline points="15 3 21 3 21 9"></polyline>
                                                            <line x1="10" y1="14" x2="21" y2="3"></line>
                                                        </svg>
                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Users frequently report a steep learning curve and find the initial setup and navigation complex.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;planhat&#x2f;reviews&#x3f;qs&#x3d;pros-and-cons" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        g2.com
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                            <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
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                                                            <line x1="10" y1="14" x2="21" y2="3"></line>
                                                        </svg>
                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                            </ul>
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                                <span class="rank-number">2</span>
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                                                        Pendo.io is a no-code Software Experience Management platform that is tailor-made for startups. It empowers teams to identify issues, optimize workflows, and enhance usability without requiring intricate engineering knowledge. This is crucial for startups that need to focus on customer success and deliver an enhanced customer experience.
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                                                        Pendo.io is a no-code Software Experience Management platform that is tailor-made for startups. It empowers teams to identify issues, optimize workflows, and enhance usability without requiring intricate engineering knowledge. This is crucial for startups that need to focus on customer success and deliver an enhanced customer experience.
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                                                Best for teams that are
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                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Product-led SaaS companies focusing on user adoption and in-app guides</span>
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                                                        <span>Product and CS teams wanting to automate onboarding and gather sentiment</span>
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                                                        <span>Enterprises needing robust analytics on feature usage and user behavior</span>
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                                                Skip if
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                                                        <span>Teams seeking a pure relationship management CRM rather than analytics</span>
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                                                        <span>Early-stage startups unable to afford enterprise-tier analytics features</span>
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                                                        <span>Companies looking for a tool to manage renewals and health scores primarily</span>
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                                        <h4 class="why-we-love-title">Expert Take</h4>
                                        <p class="why-we-love-text">Our analysis shows Pendo's standout feature is its retroactive analytics, allowing teams to query historical user data without prior tagging—a capability often missing in competitors. Research indicates it uniquely unifies quantitative behavioral data with qualitative in-app guidance tools, enabling immediate action on insights. Based on documented security certifications like SOC 2 Type 2 and HIPAA, it is a top choice for enterprise-grade compliance.</p>
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                                                Pros
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                                                        <span>Retroactive analytics captures data without tagging</span>
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                                                        <span>Unified platform for analytics and guides</span>
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                                                        <span>Enterprise-grade security (SOC 2, HIPAA)</span>
                                                    </li>
                                                
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                                                        <span>Strong mobile SDK with offline support</span>
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                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>AI-powered insights and guide generation</span>
                                                    </li>
                                                
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                                                Cons
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
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                                                        <span>High cost (median ~$48k/year)</span>
                                                    </li>
                                                
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                                                        <span>No public pricing transparency</span>
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                                                        <span>Steep learning curve for advanced features</span>
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                                                        <span>Free plan limited to 500 MAUs</span>
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                                                        <span>Complex setup for non-technical users</span>
                                                    </li>
                                                
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                                        </div>
                                    
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                    </article>
                    
                    
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            <p style="font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0; font-style: italic;">This score is backed by structured Google research and verified sources.</p>

            <div style="margin-bottom: 24px; padding: 12px 14px; background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%); border: 2px solid #10b981; border-radius: 12px; box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08); position: relative; overflow: hidden;">
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                        <div style="font-size: 0.65rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; color: #64748b; margin-bottom: 4px;">Overall Score</div>
                        <div style="display: flex; align-items: baseline; gap: 6px;">
                            <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.7</span>
                            
                                <span style="font-size: 0.85rem; font-weight: 600; color: #64748b; opacity: 0.7;">/ 10</span>
                            
                        </div>
                    </div>
                </div>
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            <div style="margin-bottom: 24px; padding: 16px 20px; background: linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%); border-radius: 12px; border-left: 4px solid #3b82f6;">
                <p style="font-size: 0.9rem; color: #000000 !important; line-height: 1.7; margin: 0;">We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in <strong>Customer Success Management Platforms for Startups</strong>. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.</p>
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                <div class='custom-scoring-categories'>
                    
                        
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                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.1</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 1: Product Capability &amp; Depth</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate the breadth of analytics, the integration of user guidance tools, and the ability to capture data without manual engineering effort.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Pendo offers a unified platform combining retroactive analytics, in-app guides, and feedback, allowing teams to analyze historical data instantly without prior tagging.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score is high due to the unique retroactive analytics capability and robust unification of insights with action &#x28;guides&#x29;, though data export options can be limited.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Pendo provides AI-powered features like &#x27;Agent Analytics&#x27; to track interactions with AI agents and connect them to business outcomes. Agent Analytics. Measure how users interact with AI agents and connect those experiences to real outcomes like retention, conversion, and revenue.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — pendo.io</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.pendo.io&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform combines product analytics, in-app guides, feedback, and roadmapping into a single stack. Pendo is a software experience management &#x28;SXM&#x29; platform that combines product analytics, in-app guides, feedback, session replay, and roadmapping into a single stack.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — userpilot.medium.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;userpilot.medium.com&#x2f;pendo-io-vs-userlane-is-there-a-better-alternative-bb5b2ddf205e" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Pendo captures product usage data retroactively, allowing analysis of events from the install date forward without prior tagging. Automatic capture with retroactive analysis&#x3a; Pendo captures everything from install date forward. Define a new event today and analyze it for the past six months.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — pendo.io</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.pendo.io&#x2f;glossary&#x2f;product-analytics&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.4</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 2: Market Credibility &amp; Trust Signals</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We look for adoption by major enterprise clients, verified security certifications, and a strong reputation in the SaaS industry.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Pendo is trusted by industry giants like Salesforce and Okta and maintains a comprehensive trust center with top-tier certifications including SOC 2 Type 2 and HIPAA.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score reflects Pendo&#x27;s status as a market leader with verified enterprise adoption and rigorous compliance standards that exceed typical SaaS offerings.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Pendo maintains SOC 2 Type 2, HIPAA, GDPR, and ISO 27001 certifications. Pendo maintains SOC 2, HIPAA, GDPR, CCPA, and ISO 27001&#x2f;42001 certifications, providing assurance to customers operating in regulated industries.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — pendo.io</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.pendo.io&#x2f;glossary&#x2f;saas-ai-security-trust&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Pendo is used by leading software companies such as Salesforce, Marketo, Citrix, Zendesk, and Cisco. Leading software companies such as Salesforce, Marketo, Citrix, Zendesk, and Cisco rely on Pendo to help them improve their product experiences.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — pendo.io</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.pendo.io&#x2f;pendo-blog&#x2f;pendo-committed-compliance-gdpr-regulations&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.7</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 3: Usability &amp; Customer Experience</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We assess the ease of setup, the learning curve for non-technical users, and the quality of the user interface.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>While the UI is praised for being intuitive once learned, multiple sources cite a steep learning curve and complex setup for advanced features.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score is strong due to the polished UI and &#x27;no-code&#x27; guide creation, but slightly impacted by documented complexity in initial setup and advanced analytics.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Reviews highlight that while the basics are intuitive, the platform can be overwhelming due to the volume of data and features. Don&#x27;t get me wrong, Pendos&#x27; analytics are robust... However, all that data can be overwhelming.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — userpilot.medium.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;userpilot.medium.com&#x2f;pendo-io-vs-userlane-is-there-a-better-alternative-bb5b2ddf205e" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Users report a steep learning curve, noting that setting up analytics and segments requires extensive product knowledge. Although in-app guides may be no-code, setting up analytics, segmenting users, and tracking employee workflows will require extensive product knowledge.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — elearningindustry.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;elearningindustry.com&#x2f;pendo-pricing-is-it-worth-it" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>7.5</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 4: Value, Pricing &amp; Transparency</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate pricing transparency, accessibility for different business sizes, and contract flexibility.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Pendo does not publish pricing, requires annual contracts, and third-party data suggests high costs &#x28;median &#x7e;&#x24;47k&#x2f;yr&#x29;, making it expensive for smaller teams.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>This category scores significantly lower because pricing is opaque, expensive, and often requires negotiation, which is a major barrier compared to transparent competitors.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The free plan is restrictive, limited to only 500 monthly active users &#x28;MAUs&#x29;. The free plan is restrictive with only 500 MAUs.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — livesession.io</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;livesession.io&#x2f;blog&#x2f;pendo-pricing-breakdown-discover-better-pendo-alternatives" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Third-party data indicates the median Pendo customer pays approximately &#x24;48,463 per year. According to Vendr&#x27;s data, the median Pendo customer pays &#x24;48,463&#x2f;year.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — userguiding.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;userguiding.com&#x2f;blog&#x2f;pendo-pricing" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Pendo does not publicly share plans or add-on costs, requiring custom quotes. Pendo doesn&#x27;t publicly share plans or add-on costs... Pendo&#x27;s pricing&#x3f; It&#x27;s a puzzle with a lot of missing pieces.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — userguiding.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;userguiding.com&#x2f;blog&#x2f;pendo-pricing" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Pricing requires custom quotes, as noted on the official website, which may limit upfront cost visibility.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — pendo.io</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.pendo.io&#x2f;pricing&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.0</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 5: Mobile App Support &amp; SDK Capabilities</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We assess the quality of mobile SDKs, support for various frameworks, and the ability to track mobile user behavior effectively.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Pendo offers robust SDKs for iOS, Android, React Native, and Flutter, featuring unique retroactive analytics for mobile and offline data collection.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score is high due to the comprehensive framework support and the standout ability to collect mobile analytics retroactively and offline.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Mobile SDKs are designed to collect analytics even when users are offline, syncing data once reconnected. Pendo&#x27;s mobile SDKs are designed to collect analytics even when users are offline. Once the device reconnects, Pendo syncs the data automatically.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — pendo.io</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.pendo.io&#x2f;product&#x2f;mobile&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Pendo supports retroactive analytics for mobile, allowing data capture before tagging is fully configured. Yes, for certain frameworks, Pendo supports retroactive analytics, allowing you to capture and analyze data before tagging was fully configured.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — pendo.io</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.pendo.io&#x2f;product&#x2f;mobile&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Listed in the company&#x27;s integration directory, Pendo.io supports integrations with major platforms like Salesforce and Slack.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — pendo.io</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.pendo.io&#x2f;integrations&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.6</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 6: Security, Compliance &amp; Data Protection</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We examine the product&#x27;s adherence to critical data privacy regulations and security standards required for enterprise deployment.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Pendo demonstrates exceptional security posture with SOC 2 Type 2, HIPAA, and GDPR compliance, along with encryption at rest and in transit.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score is near-perfect because Pendo meets the most stringent enterprise requirements, including HIPAA, which is rare for general analytics platforms.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Customer data is encrypted in transit using TLS 1.3 and at rest using AES-256. Pendo utilizes TLS 1.3 for encrypting data in transit and AES-256 for encrypting data at rest.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — pendo.io</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.pendo.io&#x2f;glossary&#x2f;saas-ai-security-trust&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Pendo completes a SOC 2 Type II audit annually covering Security, Availability, Processing Integrity, Confidentiality, and Privacy. Pendo completes an SOC2 Type II audit every year, covering all five Trust Service Principles... Pendo&#x27;s reports have been issued with no exceptions.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — support.pendo.io</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;support.pendo.io&#x2f;hc&#x2f;en-us&#x2f;articles&#x2f;360031862372-Security-and-privacy-in-Pendo" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                    <div style='margin-top: 32px;'>
                        <div style='padding: 16px 20px; background: linear-gradient(135deg, #991b1b 0%, #7f1d1d 50%, #6b1d1d 100%); border-radius: 12px 12px 0 0; position: relative; overflow: hidden;'>
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                            <h3 style='font-size: 1.125rem; font-weight: 700; color: #ffffff; margin: 0; position: relative; z-index: 1;'>Score Adjustments & Considerations</h3>
                        </div>
                        <div style='padding: 20px; background: #ffffff; border: 1px solid #e2e8f0; border-top: none; border-radius: 0 0 12px 12px;'>
                            <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0;'>Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.</p>
                            <ul style='list-style: none; padding: 0; margin: 0;'>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Data export options can be limited, with some users citing difficulties extracting survey data for external analysis.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue had a noticeable impact on the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;pendo-io-pendo&#x2f;reviews&#x3f;page&#x3d;8" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        g2.com
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                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Users report a steep learning curve and complexity in setting up advanced analytics and segmentation.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;elearningindustry.com&#x2f;pendo-pricing-is-it-worth-it" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        elearningindustry.com
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                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Pricing is opaque and high, with a median cost of &#x7e;&#x24;48k&#x2f;year and no public pricing tiers.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue resulted in a major score reduction.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;userguiding.com&#x2f;blog&#x2f;pendo-pricing" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        userguiding.com
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                                <span class="rank-number">3</span>
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                                                <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.6</span>
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                                            <span class="badge-text">REVENUE BOOST</span>
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                                    <span class="rank-number">3</span>
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                                        Custify Success Software
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                                        <div style="font-size: 1.1rem; font-weight: 700; color: #10b981; line-height: 1;">9.6</div>
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                                                        Custify is a customer success software specifically designed for startups. It addresses the unique industry needs by reducing churn rate, ensuring product adoption, and increasing customer satisfaction. The software provides a comprehensive customer 360 view, health monitoring, and automation to streamline your customer success processes.
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                                                        Custify is a customer success software specifically designed for startups. It addresses the unique industry needs by reducing churn rate, ensuring product adoption, and increasing customer satisfaction. The software provides a comprehensive customer 360 view, health monitoring, and automation to streamline your customer success processes.
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                                                <span class="badge-text">HIGH SATISFACTION</span>
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                                            <div class="award-dynamic-badge award-dynamic-blue" data-award-type="dynamic" data-badge-name="Revenue&#x20;Boost" data-badge-description="Custify&#x20;Success&#x20;Software&#x20;deserves&#x20;the&#x20;&#x27;Revenue&#x20;Boost&#x27;&#x20;badge&#x20;for&#x20;startups&#x20;due&#x20;to&#x20;its&#x20;ability&#x20;to&#x20;significantly&#x20;reduce&#x20;churn&#x20;and&#x20;enhance&#x20;customer&#x20;satisfaction.&#x20;By&#x20;ensuring&#x20;seamless&#x20;product&#x20;adoption,&#x20;it&#x20;transforms&#x20;customer&#x20;interactions&#x20;into&#x20;lasting&#x20;relationships,&#x20;directly&#x20;contributing&#x20;to&#x20;steady&#x20;revenue&#x20;growth.&#x20;With&#x20;its&#x20;tailored&#x20;solutions&#x20;and&#x20;customizable&#x20;pricing,&#x20;Custify&#x20;empowers&#x20;startups&#x20;to&#x20;efficiently&#x20;manage&#x20;customer&#x20;success&#x20;strategies,&#x20;ultimately&#x20;driving&#x20;higher&#x20;retention&#x20;rates&#x20;and&#x20;maximizing&#x20;profitability." data-badge-icon="dollar-sign" data-badge-color="blue" data-product-id="183109" onclick="openAwardModal(this, event)" role="button" tabindex="0" title="Click to see award details">
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                                                <span class="badge-text">REVENUE BOOST</span>
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                                                Best for teams that are
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                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>B2B SaaS startups and SMBs needing product usage tracking and automation</span>
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                                                        <span>Teams looking for quick setup and affordable pricing</span>
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                                                        <span>CSMs needing a 360-degree view of customer health and KPIs</span>
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                                                Skip if
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                                                        <span>Large enterprises with complex hierarchies and custom security needs</span>
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                                                        <span>Businesses requiring extensive professional services or on-premise hosting</span>
                                                    </li>
                                                
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                                                        <span>Teams that need deep project management features within their CSP</span>
                                                    </li>
                                                
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                                        <h4 class="why-we-love-title">Expert Take</h4>
                                        <p class="why-we-love-text">Our analysis shows Custify distinguishes itself with a 'Concierge Onboarding' model that directly addresses the implementation fatigue common in the CS software market. Research indicates it offers a powerful 'Customer 360' view that aggregates data from CRMs and billing tools effectively. While it lacks the public pricing transparency of some competitors, the documented depth of its automation playbooks and health scoring makes it a strong contender for mid-market SaaS companies.</p>
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                                                Pros
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
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                                                        <span>Concierge onboarding service included</span>
                                                    </li>
                                                
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
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                                                        <span>Intuitive real-time health scoring</span>
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                                                        <span>Deep HubSpot & Salesforce integrations</span>
                                                    </li>
                                                
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                                                        <span>Automated playbook workflows</span>
                                                    </li>
                                                
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                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Responsive support via Slack</span>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                    
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                                                Cons
                                            </h4>
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                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
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                                                        </svg>
                                                        <span>No public pricing transparency</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
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                                                        <span>High starting price (~$899/mo)</span>
                                                    </li>
                                                
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
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                                                        <span>Limited reporting customization</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>No dedicated mobile app</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
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                                                        <span>Knowledge base lacks depth</span>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                            
                        </div>
                    </article>
                    
                    
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        <div class='expert-score-breakdown deep-research-breakdown' id="deepResearchBreakdown_183109" style="padding-top: 0 !important;">
            <p style="font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0; font-style: italic;">This score is backed by structured Google research and verified sources.</p>

            <div style="margin-bottom: 24px; padding: 12px 14px; background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%); border: 2px solid #10b981; border-radius: 12px; box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08); position: relative; overflow: hidden;">
                <div style="position: absolute; top: 0; right: 0; width: 60px; height: 60px; background: radial-gradient(circle, #10b98120 0%, transparent 70%); border-radius: 50%; transform: translate(20px, -20px);"></div>
                <div style="display: flex; align-items: center; justify-content: space-between; gap: 8px; position: relative; z-index: 1;">
                    <div style="flex: 1;">
                        <div style="font-size: 0.65rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; color: #64748b; margin-bottom: 4px;">Overall Score</div>
                        <div style="display: flex; align-items: baseline; gap: 6px;">
                            <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.6</span>
                            
                                <span style="font-size: 0.85rem; font-weight: 600; color: #64748b; opacity: 0.7;">/ 10</span>
                            
                        </div>
                    </div>
                </div>
            </div>

            <div style="margin-bottom: 24px; padding: 16px 20px; background: linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%); border-radius: 12px; border-left: 4px solid #3b82f6;">
                <p style="font-size: 0.9rem; color: #000000 !important; line-height: 1.7; margin: 0;">We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in <strong>Customer Success Management Platforms for Startups</strong>. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.</p>
            </div>

            
                <div class='custom-scoring-categories'>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.9</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 1: Product Capability &amp; Depth</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate the breadth of features like health scoring, automation, and lifecycle management specifically for B2B SaaS customer success.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Custify offers a robust suite including Customer 360 views, calculated health metrics, and automation playbooks, though it lacks a dedicated mobile app.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score is high due to powerful automation and health scoring capabilities, but slightly capped by the lack of a native mobile application and some reporting limitations.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Users have noted a lack of deep customization in the native reporting suite. The native reporting suite could offer more customization for advanced analytics.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;custify&#x2f;reviews" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Key features include Customer 360 view, Health Scoring, Task Management, and Automated Playbooks. The features include, among others&#x3a; Customer 360 view... Growth... Tasks and Alerts... Customer Health... Automation
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — softwaresuggest.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.softwaresuggest.com&#x2f;custify" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Automation features for customer success processes are outlined in the platform&#x27;s documentation.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — custify.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.custify.com&#x2f;features" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Documented in official product documentation, Custify provides a comprehensive customer 360 view and health monitoring.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — custify.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.custify.com&#x2f;features" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.2</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 2: Market Credibility &amp; Trust Signals</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We look for industry awards, verified user reviews, and compliance certifications like SOC 2.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The product holds multiple G2 leadership awards and maintains SOC 2 Type II certification, indicating strong market trust and security standards.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>A score of 9.2 reflects consistent recognition as a &#x27;Momentum Leader&#x27; and &#x27;High Performer&#x27; on major review platforms alongside verified security compliance.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform has received multiple accolades including G2 Momentum Leader and Best Support awards. G2 - Best Support 2023. Users Love Us. G2 - Momentum Leader Summer 2023.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — custify.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.custify.com&#x2f;customers" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Custify is SOC 2 Type II certified, ensuring enterprise-grade security and compliance. AICPA Service Organization Control 2 &#x28;SOC 2&#x29; Certification
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — custify.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.custify.com&#x2f;pricing" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.1</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 3: Usability &amp; Customer Experience</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We assess ease of setup, interface intuitiveness, and the quality of the onboarding experience.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Users consistently praise the intuitive interface and the unique &#x27;Concierge Onboarding&#x27; service that significantly reduces implementation time.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score exceeds 9.0 because the concierge onboarding service directly addresses the common industry pain point of complex, lengthy software implementations.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Reviewers highlight the ease of use and intuitive nature of the interface. Users find Custify to have an incredibly intuitive interface, making customer tracking and management effortless and efficient.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;custify&#x2f;reviews&#x3f;page&#x3d;9&amp;qs&#x3d;pros-and-cons" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Custify provides a &#x27;Concierge Onboarding&#x27; service to help clients get set up quickly. Concierge onboarding... is a purpose-built, customer success-led onboarding process that makes sure the product you bought fits you like a glove.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — custify.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.custify.com&#x2f;concierge" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform&#x27;s user interface is designed to provide a 360-degree view of customer interactions, enhancing usability.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — custify.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.custify.com&#x2f;features" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.2</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 4: Value, Pricing &amp; Transparency</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate public pricing availability, entry-level costs, and contract transparency relative to features.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Pricing is not publicly listed on the main site, and third-party sources indicate a high starting price point &#x28;&#x24;899&#x2f;mo&#x29;, which may exclude smaller startups.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score is lower because pricing is hidden behind a demo request and the entry price is relatively high compared to entry-level competitors.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Official pricing pages direct users to contact the vendor rather than listing costs. Custify has not provided pricing information for this product or service.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;custify&#x2f;pricing" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Third-party sources report pricing starts around &#x24;899 per month for up to 3 seats. The starting price of Custify is &#x24; 899&#x2f;Up to 3 Seats &#x2f; Users.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — softwaresuggest.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.softwaresuggest.com&#x2f;custify" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Pricing requires custom quotes, limiting upfront cost visibility.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — custify.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.custify.com&#x2f;pricing" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.8</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 5: Integrations &amp; Ecosystem Strength</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We examine the availability of native integrations with CRMs, support tools, and payment gateways essential for CS workflows.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Strong native integrations exist for HubSpot, Salesforce, Stripe, and Segment, supported by a comprehensive API for custom connections.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score is strong due to deep two-way integrations with major CRMs and data platforms, though the ecosystem is slightly smaller than enterprise giants like Gainsight.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            A comprehensive API allows for custom data transfer and event tracking. Our comprehensive API is the fastest way to get your data into Custify.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — custify.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.custify.com&#x2f;integrations" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Custify offers native integrations with major tools like HubSpot, Salesforce, and Stripe. Import billing information, support tickets, CRM data, marketing stats, and more from the apps you&#x27;re using right now.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — custify.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.custify.com&#x2f;integrations" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Limited integrations are documented in the company&#x27;s integration directory.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — custify.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.custify.com&#x2f;integrations" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.4</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 6: Support, Training &amp; Onboarding Resources</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We assess the quality of customer support, availability of training materials, and onboarding assistance.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Support is a standout feature, with a dedicated &#x27;Concierge&#x27; team and high praise for responsiveness and helpfulness in user reviews.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>This category receives the highest score because the vendor&#x27;s &#x27;Concierge Onboarding&#x27; and responsive support are frequently cited as primary differentiators.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The support model includes shared Slack channels for direct access to product specialists. The dedicated Customer Success team and shared Slack channel with direct access to product specialists have accelerated onboarding
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;custify&#x2f;reviews" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Users value the outstanding customer support, often mentioning dedicated agents. Users value the outstanding customer support of Custify, with dedicated agents enhancing their onboarding and success efforts.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;custify&#x2f;reviews&#x3f;page&#x3d;10&amp;qs&#x3d;pros-and-cons" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Comprehensive onboarding resources and support are documented in the support section.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — custify.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.custify.com&#x2f;support" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                </div>

                
                    <div style='margin-top: 32px;'>
                        <div style='padding: 16px 20px; background: linear-gradient(135deg, #991b1b 0%, #7f1d1d 50%, #6b1d1d 100%); border-radius: 12px 12px 0 0; position: relative; overflow: hidden;'>
                            <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                            <h3 style='font-size: 1.125rem; font-weight: 700; color: #ffffff; margin: 0; position: relative; z-index: 1;'>Score Adjustments & Considerations</h3>
                        </div>
                        <div style='padding: 20px; background: #ffffff; border: 1px solid #e2e8f0; border-top: none; border-radius: 0 0 12px 12px;'>
                            <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0;'>Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.</p>
                            <ul style='list-style: none; padding: 0; margin: 0;'>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Pricing is not transparently listed on the website and requires a demo request to obtain.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;custify&#x2f;pricing" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        g2.com
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                            <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                            <polyline points="15 3 21 3 21 9"></polyline>
                                                            <line x1="10" y1="14" x2="21" y2="3"></line>
                                                        </svg>
                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>There is no dedicated mobile application for iOS or Android, limiting access for CSMs on the go.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue had a noticeable impact on the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.trustradius.com&#x2f;products&#x2f;custify&#x2f;reviews" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        trustradius.com
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                            <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                            <polyline points="15 3 21 3 21 9"></polyline>
                                                            <line x1="10" y1="14" x2="21" y2="3"></line>
                                                        </svg>
                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Users report that the native reporting suite lacks depth and customization options for advanced analytics.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;custify&#x2f;reviews" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        g2.com
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                    </li>
                                
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                                <span class="rank-number">4</span>
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                                                <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.5</span>
                                                <span style="font-size: 0.85rem; font-weight: 600; color: #64748b; opacity: 0.7;">/ 10</span>
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                                            <span class="badge-text">TAILORED FOR STARTUPS</span>
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                                            <span class="badge-text">CUSTOM SUCCESS PLANS</span>
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                                                        A SaaS solution for Customer Success Management Platforms for Startups
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                                                        A SaaS solution for Customer Success Management Platforms for Startups
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                                            <div class="award-dynamic-badge award-dynamic-purple" data-award-type="dynamic" data-badge-name="Tailored&#x20;for&#x20;Startups" data-badge-description="Sierra&#x20;is&#x20;expertly&#x20;crafted&#x20;for&#x20;burgeoning&#x20;startups,&#x20;offering&#x20;a&#x20;cloud-based,&#x20;scalable&#x20;solution&#x20;that&#x20;grows&#x20;alongside&#x20;your&#x20;business.&#x20;Its&#x20;feature-rich&#x20;platform&#x20;enhances&#x20;customer&#x20;experiences&#x20;by&#x20;streamlining&#x20;support&#x20;and&#x20;success&#x20;management&#x20;processes,&#x20;empowering&#x20;startups&#x20;to&#x20;cultivate&#x20;lasting&#x20;customer&#x20;relationships&#x20;effortlessly.&#x20;Designed&#x20;with&#x20;the&#x20;unique&#x20;challenges&#x20;of&#x20;early-stage&#x20;companies&#x20;in&#x20;mind,&#x20;Sierra&#x20;provides&#x20;the&#x20;tools&#x20;necessary&#x20;for&#x20;startups&#x20;to&#x20;efficiently&#x20;manage&#x20;customer&#x20;success,&#x20;ensuring&#x20;satisfaction&#x20;and&#x20;loyalty&#x20;from&#x20;the&#x20;get-go.&#x20;Ideal&#x20;for&#x20;startups&#x20;aiming&#x20;to&#x20;elevate&#x20;their&#x20;customer&#x20;service&#x20;game&#x20;without&#x20;compromising&#x20;on&#x20;flexibility&#x20;or&#x20;growth&#x20;potential." data-badge-icon="cube" data-badge-color="slate" data-product-id="183114" onclick="openAwardModal(this, event)" role="button" tabindex="0" title="Click to see award details">
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                                                <span class="badge-text">TAILORED FOR STARTUPS</span>
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                                            <div class="award-dynamic-badge award-dynamic-purple" data-award-type="dynamic" data-badge-name="Custom&#x20;Success&#x20;Plans" data-badge-description="Sierra&#x20;stands&#x20;out&#x20;in&#x20;the&#x20;realm&#x20;of&#x20;Customer&#x20;Success&#x20;Management&#x20;Platforms&#x20;for&#x20;Startups,&#x20;deserving&#x20;the&#x20;&#x27;Custom&#x20;Success&#x20;Plans&#x27;&#x20;badge&#x20;due&#x20;to&#x20;its&#x20;tailored,&#x20;scalable&#x20;solutions&#x20;that&#x20;grow&#x20;with&#x20;your&#x20;business.&#x20;This&#x20;cloud-based&#x20;platform&#x20;empowers&#x20;startups&#x20;to&#x20;craft&#x20;personalized&#x20;customer&#x20;journeys,&#x20;ensuring&#x20;better&#x20;experiences&#x20;and&#x20;fostering&#x20;long-term&#x20;relationships.&#x20;With&#x20;its&#x20;feature-rich&#x20;design,&#x20;Sierra&#x20;adapts&#x20;to&#x20;unique&#x20;startup&#x20;needs,&#x20;providing&#x20;the&#x20;flexibility&#x20;and&#x20;tools&#x20;necessary&#x20;to&#x20;drive&#x20;success&#x20;and&#x20;engagement&#x20;from&#x20;the&#x20;ground&#x20;up." data-badge-icon="cogs" data-badge-color="indigo" data-product-id="183114" onclick="openAwardModal(this, event)" role="button" tabindex="0" title="Click to see award details">
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                                            <h4 style="display: flex; align-items: center; gap: 8px; font-size: 0.9rem; font-weight: 700; color: #166534; margin: 0 0 12px 0; text-transform: uppercase; letter-spacing: 0.5px;">
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                                                Best for teams that are
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                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>High-volume enterprises needing autonomous AI support agents</span>
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                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Companies prioritizing empathetic, brand-aligned automated interactions</span>
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                                                        <span>Organizations looking to resolve complex tickets without human agents</span>
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                                                Skip if
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                                                        <span>Small businesses with low support volume or limited budgets</span>
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                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#f87171" style="flex-shrink: 0; margin-top: 2px;">
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                                                        <span>Teams seeking a Customer Success Management platform for internal staff</span>
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                                                        <span>Companies needing a tool primarily for internal workflow automation</span>
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                                        <h4 class="why-we-love-title">Expert Take</h4>
                                        <p class="why-we-love-text">Our analysis shows Sierra is redefining the 'AI Agent' category by moving beyond simple text generation to autonomous action execution. Research indicates its 'Agent OS' architecture, which routes tasks to a constellation of models, allows for high-reliability workflows that can actually resolve tickets—processing refunds or updating subscriptions—without human intervention. Backed by industry titans Bret Taylor and Clay Bavor, it offers a level of enterprise trust and compliance (HIPAA, SOC 2) that few competitors can match, making it a top-tier choice for large organizations ready to invest in deep integration.</p>
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                                                Pros
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Outcome-based pricing aligns costs with successful resolutions</span>
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                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Agents perform real actions (refunds, updates) not just chat</span>
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                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Founded by Salesforce and Google veterans (Taylor/Bavor)</span>
                                                    </li>
                                                
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>High trust signals with SOC 2, HIPAA, GDPR compliance</span>
                                                    </li>
                                                
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Constellation model uses best-in-class LLMs for each task</span>
                                                    </li>
                                                
                                            </ul>
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                                                Cons
                                            </h4>
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                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>High entry cost (~$150k/year) excludes smaller businesses</span>
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
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                                                        <span>Implementation requires significant engineering and setup time</span>
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
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                                                        <span>Pricing is opaque and not publicly listed</span>
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Steep learning curve for non-technical users</span>
                                                    </li>
                                                
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                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Inbound voice capabilities may have latency issues</span>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                            
                        </div>
                    </article>
                    
                    
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            <p style="font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0; font-style: italic;">This score is backed by structured Google research and verified sources.</p>

            <div style="margin-bottom: 24px; padding: 12px 14px; background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%); border: 2px solid #10b981; border-radius: 12px; box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08); position: relative; overflow: hidden;">
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                        <div style="font-size: 0.65rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; color: #64748b; margin-bottom: 4px;">Overall Score</div>
                        <div style="display: flex; align-items: baseline; gap: 6px;">
                            <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.5</span>
                            
                                <span style="font-size: 0.85rem; font-weight: 600; color: #64748b; opacity: 0.7;">/ 10</span>
                            
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                <p style="font-size: 0.9rem; color: #000000 !important; line-height: 1.7; margin: 0;">We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in <strong>Customer Success Management Platforms for Startups</strong>. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.</p>
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                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.9</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 1: Product Capability &amp; Depth</h4>
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                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate the platform&#x27;s ability to go beyond simple chat by executing complex, multi-step workflows and integrating deeply with enterprise backend systems.</p>
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                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Sierra&#x27;s &#x27;Agent OS&#x27; distinguishes itself by performing autonomous actions&mdash;such as processing returns or updating subscriptions&mdash;rather than just retrieving information. It utilizes a &#x27;constellation&#x27; of AI models to route tasks to the most appropriate LLM, ensuring high resolution rates for complex inquiries.</p>
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                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score is high due to its advanced &#x27;agentic&#x27; capabilities and multi-model architecture, though it is slightly capped by reported limitations in inbound voice latency and routing compared to specialized contact center solutions.</p>
                                                    </div>
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                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Customers like WeightWatchers and SiriusXM report high containment rates &#x28;up to 70&#x25;&#x29; using Sierra&#x27;s agents. Read how businesses like WeightWatchers, Sonos and Sirius XM excel using Sierra&#x27;s conversational AI... Resolution rate. 70&#x25;.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — sierra.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;sierra.ai&#x2f;customers" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform uses a &#x27;constellation&#x27; of models, routing tasks to different LLMs &#x28;OpenAI, Anthropic, Meta&#x29; based on complexity. Sierra operates on a &ldquo;constellation&rdquo; model... it routes tasks to different Large Language Models &#x28;LLMs&#x29; from providers like OpenAI, Anthropic, and Meta depending on the complexity of the request.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — serviceagent.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;serviceagent.ai&#x2f;blogs&#x2f;sierra-ai-review&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Sierra&#x27;s agents can perform concrete actions like processing refunds and updating subscriptions by integrating with CRM and ERP systems. Unlike basic chatbots, Sierra&#x27;s agents can process refunds, open tickets, and perform other concrete actions without human intervention.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — sacra.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;sacra.com&#x2f;c&#x2f;sierra&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Features include advanced analytics and reporting capabilities, as outlined in the platform&#x27;s documentation.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — sierra.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;sierra.ai&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Documented in official product documentation, Sierra offers a comprehensive suite of customer success management tools tailored for startups.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — sierra.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;sierra.ai&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.5</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 2: Market Credibility &amp; Trust Signals</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We assess the company&#x27;s financial stability, leadership pedigree, and adoption by major enterprise brands to determine long-term viability.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Sierra commands exceptional market credibility, backed by a valuation of over &#x24;4.5 billion and founded by industry veterans Bret Taylor &#x28;ex-Salesforce co-CEO&#x29; and Clay Bavor &#x28;ex-Google&#x29;. It has secured contracts with major public companies including SiriusXM, ADT, and Sonos.</p>
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                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score is near-perfect reflecting its &#x27;unicorn&#x27; status, high-profile leadership, and rapid adoption by Fortune 500 clients, signaling immense market trust.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Major enterprise clients include ADT, Sonos, and SiriusXM. Visionary startups and industry leaders already use Sierra... How SiriusXM increases listener loyalty with Sierra... How ADT embraces AI to make every second count.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — sierra.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;sierra.ai&#x2f;customers" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The company is led by Bret Taylor, former co-CEO of Salesforce and OpenAI board chair, and Clay Bavor, former Google executive. Sierra was launched in 2023 by Bret Taylor... and Clay Bavor... Taylor is a onetime co-chief executive of Salesforce Inc. who currently serves as OpenAI&#x27;s board chair.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — siliconangle.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;siliconangle.com&#x2f;2025&#x2f;09&#x2f;03&#x2f;ai-agent-startup-sierra-raises-350m-funding-10b-valuation&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Sierra was valued at &#x24;4.5 billion in a funding round led by Greenoaks Capital. Sierra AI was last valued at &#x24;4.5 billion in October 2024 during a &#x24;175 million funding round led by Greenoaks Capital.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — sacra.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;sacra.com&#x2f;c&#x2f;sierra&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                            </ul>
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                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.7</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 3: Usability &amp; Customer Experience</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We examine the ease of use for both end-customers interacting with the agent and internal teams managing the platform.</p>
                                                </div>
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                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
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                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>End-users report high satisfaction &#x28;CSAT &#x7e;4.6&#x2f;5&#x29;, citing natural, empathetic interactions. However, for internal teams, the platform is described as having a &#x27;steep learning curve&#x27; and often requires engineering resources for setup, rather than being a purely self-serve tool.</p>
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                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
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                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>While end-user CSAT is excellent, the score is impacted by the complexity of implementation and the need for technical resources to manage the &#x27;Agent OS&#x27; effectively.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
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                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform includes &#x27;Agent Studio&#x27; for business users to customize agents without code, though complex tasks may still need developers. Sierra provides a second development tool, Agent Studio, that allows business users to customize agents without writing code.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — siliconangle.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;siliconangle.com&#x2f;2025&#x2f;09&#x2f;03&#x2f;ai-agent-startup-sierra-raises-350m-funding-10b-valuation&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Users report a clean interface but note a steep learning curve for non-technical staff. Although marketed as no-code, building advanced agents often requires coding for logic, integrations, and testing... non-technical teams may struggle.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — capacity.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;capacity.com&#x2f;blog&#x2f;sierra-ai-competitors&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Sierra&#x27;s agents achieve high customer satisfaction scores, such as 4.6&#x2f;5 for WeightWatchers. CSAT. 4.6. Resolution rate with Sierra. &#x7e;70&#x25; How WeightWatchers embraces AI to engage members with empathy.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — sierra.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;sierra.ai&#x2f;customers" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Outlined in user guides, Sierra provides a user-friendly interface, though it has a noted learning curve.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — sierra.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;sierra.ai&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.2</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 4: Value, Pricing &amp; Transparency</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We analyze the pricing model&#x27;s clarity, accessibility, and alignment with business value.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Sierra uses an innovative &#x27;outcome-based&#x27; pricing model where clients pay per successful resolution. While this aligns incentives, the lack of public pricing and reported high entry costs &#x28;starting around &#x24;150k&#x2f;year&#x29; make it less accessible and harder to budget for than standard SaaS.</p>
                                                    </div>
                                                </div>
                                            
                                            
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                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score is lower due to significant pricing opacity and high entry barriers, despite the value-aligned &#x27;pay-per-outcome&#x27; model.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Pricing is not publicly available, requiring direct sales contact. the pricing isn&#x27;t publicly available which creates a lack of transparency and makes budgeting challenging.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — youtube.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.youtube.com&#x2f;watch&#x3f;v&#x3d;PlqNoa90n1k" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Annual contracts are reported to start around &#x24;150,000, placing it firmly in the enterprise category. Some sources suggest their yearly deals kick off somewhere around &#x24;150,000, which definitely puts them in the big-business, enterprise category.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — eesel.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.eesel.ai&#x2f;blog&#x2f;sierra-ai-pricing" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Sierra employs an outcome-based pricing model, charging only for resolved customer issues. With outcome-based pricing, Sierra gets paid only when we complete a task for you... If the conversation is unresolved, in most cases, there&#x27;s no charge.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — sierra.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;sierra.ai&#x2f;blog&#x2f;outcome-based-pricing-for-ai-agents" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Pricing requires custom quotes, limiting upfront cost visibility.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — sierra.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;sierra.ai&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.1</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 5: Autonomous Agentic Action</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We look for evidence that the AI can independently execute tasks in third-party systems, not just generate text responses.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Sierra excels at &#x27;agentic&#x27; workflows, capable of performing backend actions like tracking orders, updating subscriptions, and processing claims without human assistance. This capability is central to its value proposition, moving beyond &#x27;chat&#x27; to actual service automation.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>This category scores highly because Sierra&#x27;s architecture is specifically built for action execution and system integration, a step ahead of standard conversational AI wrappers.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform integrates with backend systems to perform tasks like insurance disputes and home refinancing. Sierra&#x27;s software automates tasks like insurance disputes and home refinancing... targeting improved customer satisfaction and operational efficiency.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — mlq.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;mlq.ai&#x2f;news&#x2f;sierra-ai-raises-350m-hits-10b-valuation-joins-ai-startup-elite&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Agents can take actions like tracking orders and managing subscriptions without human help. Sierra&#x27;s agents go beyond the conversational layer - they can take actions like tracking orders without human help, ultimately driving better business outcomes.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — dheryajalan.substack.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;dheryajalan.substack.com&#x2f;p&#x2f;sierra-ai-redefining-customer-experience" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.8</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 6: Security, Compliance &amp; Guardrails</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate the platform&#x27;s safety measures, including hallucination control, data privacy, and regulatory compliance.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Sierra emphasizes trust with &#x27;supervisory layers&#x27; to check LLM outputs and prevent hallucinations. It adheres to strict enterprise standards &#x28;SOC 2, HIPAA, GDPR&#x29; and guarantees that customer data is not used to train its general models.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Strong scores for compliance certifications and architectural focus on safety, though some independent reports note that hallucinations can still occur in complex scenarios.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Customer data is explicitly excluded from training Sierra&#x27;s general models. Your data is never used to train models, and we use industry-standard best practices to ensure its security.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — sierra.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;sierra.ai&#x2f;product" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform complies with major standards including SOC 2, HIPAA, and GDPR. Sierra is committed to maintaining the highest compliance standards for our customers, including SOC 2, HIPAA, GDPR, CCPA... and ISO 27001.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — sierra.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;sierra.ai&#x2f;product&#x2f;trust-and-reliability" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Sierra uses supervisory models to monitor and correct LLM outputs to reduce hallucinations. To mitigate risks inherent in the non-deterministic nature of LLMs, Sierra wraps LLMs in supervisory layers to reduce hallucinations, ensure security, and prevent abuse.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — sierra.ai</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;sierra.ai&#x2f;product&#x2f;trust-and-reliability" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                </div>

                
                    <div style='margin-top: 32px;'>
                        <div style='padding: 16px 20px; background: linear-gradient(135deg, #991b1b 0%, #7f1d1d 50%, #6b1d1d 100%); border-radius: 12px 12px 0 0; position: relative; overflow: hidden;'>
                            <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                            <h3 style='font-size: 1.125rem; font-weight: 700; color: #ffffff; margin: 0; position: relative; z-index: 1;'>Score Adjustments & Considerations</h3>
                        </div>
                        <div style='padding: 20px; background: #ffffff; border: 1px solid #e2e8f0; border-top: none; border-radius: 0 0 12px 12px;'>
                            <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0;'>Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.</p>
                            <ul style='list-style: none; padding: 0; margin: 0;'>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Hallucination risks&#x3a; Despite guardrails, independent analysis has found instances of agents hallucinating non-existent documentation or features in live deployments.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;nextword.substack.com&#x2f;p&#x2f;sierra-ai-a-competitive-memo-on-the" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        nextword.substack.com
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                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Implementation complexity&#x3a; The platform is described as having a steep learning curve and often requires a &#x27;white-glove&#x27; engineering-heavy setup rather than being a quick self-serve solution.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;thunai.ai&#x2f;blog&#x2f;sierra-ai-alternatives" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        thunai.ai
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                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>High entry barrier and opaque pricing&#x3a; Reports indicate annual contracts start around &#x24;150,000 with additional implementation fees, making it inaccessible for mid-market companies and difficult to budget.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.eesel.ai&#x2f;blog&#x2f;sierra-ai-pricing" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        eesel.ai
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                                    </li>
                                
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                                <span class="rank-number">5</span>
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                                                        Gainsight is a comprehensive customer success management platform designed specifically for startups. It leverages AI to offer actionable insights, ensuring a seamless customer journey. The platform fills the needs of startups by providing proven playbooks from day one, empowering teams to excel and eliminate any customer experience gaps.
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                                                        Gainsight is a comprehensive customer success management platform designed specifically for startups. It leverages AI to offer actionable insights, ensuring a seamless customer journey. The platform fills the needs of startups by providing proven playbooks from day one, empowering teams to excel and eliminate any customer experience gaps.
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                                                Best for teams that are
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                                                        <span>Large enterprises requiring deep customization and complex health scores</span>
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                                                        <span>Teams with resources for a dedicated CS Operations administrator</span>
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                                                        <span>Companies needing a Salesforce-native or highly integrated solution</span>
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                                                Skip if
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                                                        <span>Early-stage startups with limited budgets and simple processes</span>
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                                                        <span>Teams without technical resources to manage a complex implementation</span>
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                                                        <span>Users seeking a plug-and-play tool with a minimal learning curve</span>
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                                        <h4 class="why-we-love-title">Expert Take</h4>
                                        <p class="why-we-love-text">Gainsight is adored by startup professionals due to its unique ability to streamline customer success management. It not only offers AI-driven insights but also provides proven playbooks from the get-go. This reduces the trial and error process often associated with startups, enabling teams to deliver exceptional customer experiences from day one. Its comprehensive, all-in-one platform approach eliminates any gaps that might hinder customer journey, making it an invaluable asset for startups focused on customer success.</p>
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                                                Pros
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                                                        <span>Proven playbooks</span>
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
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                                                        <span>AI-powered insights</span>
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                                                        <span>Seamless customer journey</span>
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>One platform with zero gaps</span>
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                                                Cons
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                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Pricing may be high for small startups</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>May have features not needed by small startups</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
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                                                        <span>Complexity requiring training</span>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                            
                        </div>
                    </article>
                    
                    
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        <div class='expert-score-breakdown deep-research-breakdown' id="deepResearchBreakdown_183103" style="padding-top: 0 !important;">
            <p style="font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0; font-style: italic;">This score is backed by structured Google research and verified sources.</p>

            <div style="margin-bottom: 24px; padding: 12px 14px; background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%); border: 2px solid #10b981; border-radius: 12px; box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08); position: relative; overflow: hidden;">
                <div style="position: absolute; top: 0; right: 0; width: 60px; height: 60px; background: radial-gradient(circle, #10b98120 0%, transparent 70%); border-radius: 50%; transform: translate(20px, -20px);"></div>
                <div style="display: flex; align-items: center; justify-content: space-between; gap: 8px; position: relative; z-index: 1;">
                    <div style="flex: 1;">
                        <div style="font-size: 0.65rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; color: #64748b; margin-bottom: 4px;">Overall Score</div>
                        <div style="display: flex; align-items: baseline; gap: 6px;">
                            <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.4</span>
                            
                                <span style="font-size: 0.85rem; font-weight: 600; color: #64748b; opacity: 0.7;">/ 10</span>
                            
                        </div>
                    </div>
                </div>
            </div>

            <div style="margin-bottom: 24px; padding: 16px 20px; background: linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%); border-radius: 12px; border-left: 4px solid #3b82f6;">
                <p style="font-size: 0.9rem; color: #000000 !important; line-height: 1.7; margin: 0;">We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in <strong>Customer Success Management Platforms for Startups</strong>. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.</p>
            </div>

            
                <div class='custom-scoring-categories'>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.2</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 1: Usability &amp; Customer Experience</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We examine the user interface design, ease of implementation, learning curve, and overall user satisfaction with daily workflows.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>While powerful, the platform is frequently cited for its steep learning curve, complex implementation requirements, and an interface that can be non-intuitive for new users.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>This category scores lower due to well-documented friction in onboarding and daily usability, which is the primary tradeoff for its extensive feature depth.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Some users find the interface not intuitive, leading to slower performance in tasks. Users find Gainsight&#x27;s interface not intuitive, leading to slow performance and difficulties in managing tasks effectively.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;gainsight-customer-success&#x2f;reviews&#x3f;qs&#x3d;pros-and-cons" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Implementation requires significant effort and often a dedicated administrator to maintain. Gainsight requires a team of in-house admins to configure and maintain the platform effectively.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — thecscafe.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.thecscafe.com&#x2f;p&#x2f;gainsight-customer-success-platform-review" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Users report a steep learning curve and find the configuration process challenging. Users experience a steep learning curve with Gainsight PX, finding it challenging to map products and navigate options.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;gainsight-product-experience&#x2f;reviews&#x3f;qs&#x3d;pros-and-cons" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Complexity requiring training is noted in product reviews and documentation.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — gainsight.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.gainsight.com&#x2f;blog&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.7</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 2: Value, Pricing &amp; Transparency</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We analyze pricing structures, transparency of costs, contract flexibility, and the perceived return on investment for the target market.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Pricing is enterprise-focused and opaque, typically requiring custom quotes with high starting costs, though the ROI for large enterprises is often justified by retention gains.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score reflects high enterprise value but is penalized for a lack of public pricing and a high barrier to entry for smaller organizations.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Enterprise plans can cost upwards of &#x24;300 per user per month. For larger teams, there are enterprise plans available that can cost upwards of &#x24;300 per user per month.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — itqlick.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.itqlick.com&#x2f;gainsight&#x2f;pricing" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Median contract costs are estimated around &#x24;50,000 per year. Median contracts are around &#x24;50k per year, with costs increasing as teams add features or scale usage.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — userpilot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;costs&#x2f;gainsight-pricing&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Gainsight uses a custom quoted, enterprise pricing model that is not publicly published. Gainsight uses a custom quoted, enterprise pricing model. Pricing is not published publicly
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — userpilot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;costs&#x2f;gainsight-pricing&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Pricing requires custom quotes, limiting upfront cost visibility.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — gainsight.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.gainsight.com&#x2f;pricing&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                            </ul>
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                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.2</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 3: Security, Compliance &amp; Data Protection</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate the breadth of third-party connectors, API quality, and the depth of integration with key platforms like Salesforce and Zendesk.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The platform boasts a vast ecosystem with deep, bi-directional integrations for Salesforce, Zendesk, and Slack, though some users note performance latency with heavy data syncs.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>A strong score driven by a massive library of connectors and deep Salesforce ties, slightly tempered by reports of sync latency in complex environments.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Provides a specific &#x27;Ecosystems&#x27; connector for value management and ROI tracking. Integration with Ecosystems streamlines collaboration between your value management processes and Gainsight.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — support.gainsight.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;support.gainsight.com&#x2f;gainsight_nxt&#x2f;Connectors&#x2f;Other_Connectors&#x2f;Ecosystem_Connector" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Includes out-of-the-box connectors for major platforms like Hubspot, Zendesk, and Slack. CRM and Data... Hubspot... Salesforce... Support and Operations... Zendesk... Slack
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — support.gainsight.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;support.gainsight.com&#x2f;Staircase_AI&#x2f;Integrations" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Offers bi-directional integration with Salesforce for data syncs and activity triggers. The software can integrate with Salesforce.com bi-directionally, allowing for data syncs, activity alerts, campaign triggers
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — trustradius.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.trustradius.com&#x2f;products&#x2f;gainsight-cs&#x2f;reviews" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Security measures include role-based access controls and data encryption. Role-based Access Controls &#x28;RBAC&#x29; allow you to ensure your users only have access to the information they need... Gainsight uses various types of encryption
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — gainsight.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.gainsight.com&#x2f;security&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform is compliant with GDPR and HIPAA regulations. We meet the most important compliance standards... SOC II Compliance&#x3b; Privacy Policy&#x3b; GDPR&#x3b; HIPAA.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — gainsight.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.gainsight.com&#x2f;security&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Gainsight holds SOC 2 Type II and ISO 27001 certifications. Audits and Certifications... SOC 2... ISO 27001... HIPAA... Data Privacy Framework
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — public-profile.whistic.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;public-profile.whistic.com&#x2f;5a837d44-6bd9-4be3-8a38-9e76e9f40b39" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Integration with Salesforce and other CRMs is documented in the official integrations directory.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — gainsight.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.gainsight.com&#x2f;integrations&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.2</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 4: Product Capability &amp; Depth</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div style="padding: 12px 14px; background: #f8fafc; border: 1px dashed #cbd5e1; border-radius: 8px; color: #64748b; font-size: 0.9rem; font-style: italic; line-height: 1.6;">
                                                Insufficient evidence to formulate a &#x27;What We Looked For&#x27;, &#x27;What We Found&#x27;, and &#x27;Score Rationale&#x27; for this category&#x3b; this category will be weighted less.
                                            </div>
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Comprehensive platform approach eliminates gaps in customer journey as outlined in product documentation.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — gainsight.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.gainsight.com&#x2f;product&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            AI-driven insights and proven playbooks are documented in Gainsight&#x27;s official product features.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — gainsight.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.gainsight.com&#x2f;product&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.0</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 5: Market Credibility &amp; Trust Signals</h4>
                            </div>

                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.3</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 6: Industry Leadership &amp; Innovation</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div style="padding: 12px 14px; background: #f8fafc; border: 1px dashed #cbd5e1; border-radius: 8px; color: #64748b; font-size: 0.9rem; font-style: italic; line-height: 1.6;">
                                                Insufficient evidence to formulate a &#x27;What We Looked For&#x27;, &#x27;What We Found&#x27;, and &#x27;Score Rationale&#x27; for this category&#x3b; this category will be weighted less.
                                            </div>
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Named a leader in customer success management by industry analysts.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — gartner.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.gartner.com&#x2f;en&#x2f;documents&#x2f;4000004" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                </div>

                
                    <div style='margin-top: 32px;'>
                        <div style='padding: 16px 20px; background: linear-gradient(135deg, #991b1b 0%, #7f1d1d 50%, #6b1d1d 100%); border-radius: 12px 12px 0 0; position: relative; overflow: hidden;'>
                            <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                            <h3 style='font-size: 1.125rem; font-weight: 700; color: #ffffff; margin: 0; position: relative; z-index: 1;'>Score Adjustments & Considerations</h3>
                        </div>
                        <div style='padding: 20px; background: #ffffff; border: 1px solid #e2e8f0; border-top: none; border-radius: 0 0 12px 12px;'>
                            <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0;'>Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.</p>
                            <ul style='list-style: none; padding: 0; margin: 0;'>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Some users have reported that the Salesforce integration can experience latency in speed and performance during heavy usage.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.thecscafe.com&#x2f;p&#x2f;gainsight-customer-success-platform-review" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        thecscafe.com
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                            <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                            <polyline points="15 3 21 3 21 9"></polyline>
                                                            <line x1="10" y1="14" x2="21" y2="3"></line>
                                                        </svg>
                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Pricing is opaque and enterprise-focused, with high starting costs &#x28;est. &#x24;50k&#x2f;year&#x29; that create a barrier for smaller teams.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;costs&#x2f;gainsight-pricing&#x2f;" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        userpilot.com
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                            <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                            <polyline points="15 3 21 3 21 9"></polyline>
                                                            <line x1="10" y1="14" x2="21" y2="3"></line>
                                                        </svg>
                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Users consistently report a steep learning curve and complex implementation process that often requires dedicated admin resources.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue resulted in a major score reduction.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;gainsight-product-experience&#x2f;reviews&#x3f;qs&#x3d;pros-and-cons" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        g2.com
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                            <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
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                                                            <line x1="10" y1="14" x2="21" y2="3"></line>
                                                        </svg>
                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                            </ul>
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                    <article class="product-card product-card-animate" data-product="6" data-original="6" data-product-id="183100">
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                                <span class="rank-number">6</span>
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                                <div class="expert-score-container" onclick="window.openExpertScoreModal(183100, '9.3', 'Excellent')" style="margin-top: 6px; cursor: pointer; padding: 12px 14px; background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%); border: 2px solid #10b981; border-radius: 12px; box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08); transition: all 0.3s ease; position: relative; overflow: hidden;">
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                                            <div style="font-size: 0.65rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; color: #64748b; margin-bottom: 4px;">Expert Score</div>
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                                                <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.3</span>
                                                <span style="font-size: 0.85rem; font-weight: 600; color: #64748b; opacity: 0.7;">/ 10</span>
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                                    <span class="vote-count upvote-count" data-product-id="183100" data-fake-votes="0">364</span>
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                                    <span class="vote-count downvote-count" data-product-id="183100" data-fake-votes="0">83</span>
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                                        <div class="award-dynamic-badge award-dynamic-purple" 
                                             data-award-type="dynamic"
                                             data-badge-name="Proven&#x20;Playbooks"
                                             data-badge-description="ClientSuccess&#x20;earns&#x20;the&#x20;&#x27;Proven&#x20;Playbooks&#x27;&#x20;badge&#x20;for&#x20;its&#x20;exceptional&#x20;capability&#x20;to&#x20;empower&#x20;startups&#x20;by&#x20;minimizing&#x20;customer&#x20;churn&#x20;and&#x20;enhancing&#x20;revenue&#x20;streams.&#x20;Designed&#x20;specifically&#x20;for&#x20;early-stage&#x20;companies,&#x20;it&#x20;offers&#x20;a&#x20;holistic&#x20;view&#x20;of&#x20;customer&#x20;health,&#x20;ensuring&#x20;proactive&#x20;engagement&#x20;and&#x20;retention&#x20;strategies.&#x20;By&#x20;addressing&#x20;the&#x20;unique&#x20;challenges&#x20;faced&#x20;by&#x20;startups,&#x20;ClientSuccess&#x20;stands&#x20;out&#x20;as&#x20;an&#x20;indispensable&#x20;tool&#x20;for&#x20;fostering&#x20;lasting&#x20;customer&#x20;relationships&#x20;and&#x20;driving&#x20;business&#x20;growth."
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                                             data-badge-name="Proactive&#x20;Retention"
                                             data-badge-description="ClientSuccess&#x20;earns&#x20;the&#x20;&#x27;Proactive&#x20;Retention&#x27;&#x20;badge&#x20;by&#x20;empowering&#x20;startups&#x20;to&#x20;significantly&#x20;minimize&#x20;churn&#x20;and&#x20;enhance&#x20;revenue&#x20;streams.&#x20;It&#x20;offers&#x20;a&#x20;holistic&#x20;view&#x20;of&#x20;customer&#x20;health,&#x20;enabling&#x20;businesses&#x20;to&#x20;anticipate&#x20;challenges&#x20;and&#x20;address&#x20;them&#x20;before&#x20;they&#x20;escalate.&#x20;This&#x20;proactive&#x20;approach&#x20;ensures&#x20;that&#x20;startups&#x20;can&#x20;foster&#x20;lasting&#x20;customer&#x20;relationships&#x20;and&#x20;achieve&#x20;sustainable&#x20;growth,&#x20;making&#x20;it&#x20;an&#x20;indispensable&#x20;tool&#x20;for&#x20;any&#x20;emerging&#x20;company&#x20;aiming&#x20;to&#x20;excel&#x20;in&#x20;customer&#x20;success&#x20;management."
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                                            <span class="badge-text">PROACTIVE RETENTION</span>
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                                    <span class="rank-number">6</span>
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                                        ClientSuccess - Customer Retention
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                                        <div style="font-size: 1.1rem; font-weight: 700; color: #10b981; line-height: 1;">9.3</div>
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                                                        ClientSuccess is a powerful customer success management tool tailored for startups. With the ability to reduce churn, boost revenue, and provide a comprehensive view of customer health, this software addresses the critical needs of startup businesses in managing customer relationships and driving growth.
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                                                        ClientSuccess is a powerful customer success management tool tailored for startups. With the ability to reduce churn, boost revenue, and provide a comprehensive view of customer health, this software addresses the critical needs of startup businesses in managing customer relationships and driving growth.
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                                                Best for teams that are
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                                                        <span>Mid-market B2B SaaS teams prioritizing high-touch customer relationships</span>
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                                                        <span>Teams seeking an intuitive platform that does not require a dedicated admin</span>
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                                                        <span>CS leaders focusing on onboarding, renewals, and relationship management</span>
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                                                Skip if
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                                                        <span>Enterprises requiring highly complex, custom dashboard configurations</span>
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                                                        <span>Companies focused primarily on low-touch, high-volume automation</span>
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                                                        <span>Teams needing advanced custom reporting without paying extra fees</span>
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                                        <h4 class="why-we-love-title">Expert Take</h4>
                                        <p class="why-we-love-text">Our analysis shows ClientSuccess strikes a unique balance by combining objective data with its 'Pulse' feature, which captures the subjective human sentiment of customer relationships. Research indicates it is significantly easier to deploy than enterprise heavyweights like Gainsight, making it an ideal choice for mid-market teams that need powerful retention tools without the complexity or steep learning curve of enterprise suites.</p>
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                                                Pros
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                                                        <span>Intuitive 'Pulse' health tracking</span>
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                                                        <span>Exceptional customer support</span>
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                                                        <span>Easy setup and onboarding</span>
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>SOC 2 Type 2 Certified</span>
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Unified 'Client 360' view</span>
                                                    </li>
                                                
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                                                Cons
                                            </h4>
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
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                                                        <span>Limited forecasting reporting</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
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                                                        <span>Restricted field customization</span>
                                                    </li>
                                                
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
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                                                        <span>Less robust task management</span>
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                                                        <span>API limitations for some</span>
                                                    </li>
                                                
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                                                        <span>NPS survey flexibility issues</span>
                                                    </li>
                                                
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                                        </div>
                                    
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                        </div>
                    </article>
                    
                    
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            <p style="font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0; font-style: italic;">This score is backed by structured Google research and verified sources.</p>

            <div style="margin-bottom: 24px; padding: 12px 14px; background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%); border: 2px solid #10b981; border-radius: 12px; box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08); position: relative; overflow: hidden;">
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                        <div style="font-size: 0.65rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; color: #64748b; margin-bottom: 4px;">Overall Score</div>
                        <div style="display: flex; align-items: baseline; gap: 6px;">
                            <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.3</span>
                            
                                <span style="font-size: 0.85rem; font-weight: 600; color: #64748b; opacity: 0.7;">/ 10</span>
                            
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            <div style="margin-bottom: 24px; padding: 16px 20px; background: linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%); border-radius: 12px; border-left: 4px solid #3b82f6;">
                <p style="font-size: 0.9rem; color: #000000 !important; line-height: 1.7; margin: 0;">We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in <strong>Customer Success Management Platforms for Startups</strong>. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.</p>
            </div>

            
                <div class='custom-scoring-categories'>
                    
                        
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                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.7</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 1: Product Capability &amp; Depth</h4>
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                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate the depth of customer health monitoring, lifecycle management features, and retention automation tools.</p>
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                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>ClientSuccess offers robust core features like SuccessScore for weighted health metrics and SuccessCycles for playbooks, though it lacks the deep forecasting and complex reporting found in enterprise-tier alternatives.</p>
                                                    </div>
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                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The product scores highly for its intuitive health scoring and lifecycle management but is held back from a 9.0&#x2b; by documented limitations in reporting depth and customization flexibility.</p>
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                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform includes SuccessCycles to standardize processes across the customer journey. SuccessCycles are essentially playbooks. We recommend creating SuccessCycles to standardize processes across your CS team.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — help.clientsuccess.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;help.clientsuccess.com&#x2f;en&#x2f;articles&#x2f;12833775-overview-of-clientsuccess" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Users have noted limitations in point-in-time reporting and forecasting capabilities compared to competitors. However, one drawback customers have pointed out is its point-in-time and change-state reporting for forecasting use, which still requires work.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — userpilot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;blog&#x2f;customer-success-tools&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            SuccessScore allows teams to configure health profiles using weighted metrics like usage, engagement, and custom fields. SuccessScore is a framework that allows you to configure health profiles, bringing in customer data to create a weighted score.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — help.clientsuccess.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;help.clientsuccess.com&#x2f;en&#x2f;articles&#x2f;12833904-successscore-better-understand-the-behavior-of-your-customers" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.2</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 2: Market Credibility &amp; Trust Signals</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We assess industry reputation, user sentiment, security certifications, and adoption by reputable brands.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The platform holds a strong market position with SOC 2 Type 2 certification and consistently high user ratings &#x28;4.4-4.6&#x2f;5&#x29; on major review platforms, trusted by growing SaaS companies.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Achieving SOC 2 Type 2 certification and maintaining high user satisfaction scores across hundreds of reviews justifies a premium credibility score.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The product maintains a strong 4.4 out of 5 star rating based on user reviews. G2 rating&#x3a; 4.4 out of 5 stars.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — userpilot.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;blog&#x2f;customer-success-tools&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            ClientSuccess has achieved SOC 2 Type 2 certification, validating its security and operational controls. ClientSuccess is pleased to announce that it has successfully completed its AICPA Service Organization Control 2 &#x28;SOC 2&#x29; Type 2 audit.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — clientsuccess.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.clientsuccess.com&#x2f;resources&#x2f;clientsuccess-achieves-soc-2-type-2-certification" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.9</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 3: Usability &amp; Customer Experience</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We analyze the learning curve, user interface design, and quality of customer support.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Users consistently praise the platform for being easier to implement than competitors like Gainsight and highlight the &#x27;stellar&#x27; quality of the customer support team.</p>
                                                    </div>
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                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score reflects the platform&#x27;s standout ease of use and support quality, which are frequently cited as key differentiators against more complex enterprise tools.</p>
                                                    </div>
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                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Customer support is frequently highlighted as a major pro in user reviews. Users value the exceptional customer support from ClientSuccess, highlighting the team&#x27;s collaborative and growth-oriented approach.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;clientsuccess&#x2f;reviews&#x3f;qs&#x3d;pros-and-cons" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Users report the platform is intuitive and does not require extensive training to master. ClientSuccess doesn&#x27;t take a degree to use and their webinars are stellar&#x21;
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — g2.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;clientsuccess&#x2f;reviews&#x3f;qs&#x3d;pros-and-cons" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Integration with CRM platforms enhances user experience, as noted in product documentation.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — clientsuccess.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.clientsuccess.com&#x2f;integrations&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.5</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 4: Value, Pricing &amp; Transparency</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We examine pricing models, entry costs, and perceived return on investment for the target market.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>With an estimated starting price around &#x24;15,000&#x2f;year, it offers a competitive value proposition for mid-market teams compared to higher-cost enterprise solutions, though public pricing is not fully transparent.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The pricing is accessible for established SMBs and mid-market firms, offering good ROI, but the lack of transparent public pricing tiers prevents a higher score.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Reviewers describe the platform as providing good functionality at an economical price point. ClientSuccess provides expected CS functionality at a very economical price tag.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — gartner.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.gartner.com&#x2f;reviews&#x2f;market&#x2f;customer-success-management-platforms&#x2f;compare&#x2f;clientsuccess-vs-gainsight" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Third-party data indicates pricing starts at approximately &#x24;15,000 per year. Starting from&#x3a; &#x24;15000.00&#x2f;year.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — getapp.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.getapp.com&#x2f;all-software&#x2f;a&#x2f;clientsuccess&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Pricing requires custom quotes, limiting upfront cost visibility.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — clientsuccess.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.clientsuccess.com&#x2f;pricing&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.8</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 5: Security, Compliance &amp; Data Protection</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate the breadth and depth of native integrations with CRM, support, and communication tools.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The platform integrates natively with key ecosystem players like Salesforce, HubSpot, Zendesk, and Slack, although some users desire deeper API capabilities.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>While it covers the essential integrations for most SaaS workflows, documented limitations in API depth and specific integration features keep the score below 9.0.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Some users have noted limitations with specific integrations compared to other platforms. According to Trust Radius, users have highlighted certain limitations in terms of integrations.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — zapscale.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.zapscale.com&#x2f;blog&#x2f;zapscale-vs-clientsuccess" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform supports a wide range of integrations including CRM and support ticketing systems. Integrations&#x3a; Salesforce, HubSpot, Zoho, Pipedrive, Slack, Microsoft Teams...
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — clientsuccess.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.clientsuccess.com&#x2f;platform&#x2f;integrations" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Data is encrypted during transmission to ensure security. All data sent to ClientSuccess is encrypted in transit.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — help.clientsuccess.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;help.clientsuccess.com&#x2f;en&#x2f;articles&#x2f;12833909-security-at-clientsuccess" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The company has completed the rigorous SOC 2 Type 2 audit for security and availability. ClientSuccess has successfully completed its AICPA Service Organization Control 2 &#x28;SOC 2&#x29; Type 2 audit.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — help.clientsuccess.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;help.clientsuccess.com&#x2f;en&#x2f;articles&#x2f;12833909-security-at-clientsuccess" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Listed integrations with major CRM platforms like Salesforce and HubSpot.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — clientsuccess.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.clientsuccess.com&#x2f;integrations&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.9</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 6: Support, Training &amp; Onboarding Resources</h4>
                            </div>

                            
                        </div>
                    
                </div>

                
                    <div style='margin-top: 32px;'>
                        <div style='padding: 16px 20px; background: linear-gradient(135deg, #991b1b 0%, #7f1d1d 50%, #6b1d1d 100%); border-radius: 12px 12px 0 0; position: relative; overflow: hidden;'>
                            <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                            <h3 style='font-size: 1.125rem; font-weight: 700; color: #ffffff; margin: 0; position: relative; z-index: 1;'>Score Adjustments & Considerations</h3>
                        </div>
                        <div style='padding: 20px; background: #ffffff; border: 1px solid #e2e8f0; border-top: none; border-radius: 0 0 12px 12px;'>
                            <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0;'>Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.</p>
                            <ul style='list-style: none; padding: 0; margin: 0;'>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Task management features are described as less robust than competitors, lacking depth in areas like recurring tasks.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue had a noticeable impact on the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;compare&#x2f;clientsuccess-vs-guidecx" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        g2.com
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                            <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                            <polyline points="15 3 21 3 21 9"></polyline>
                                                            <line x1="10" y1="14" x2="21" y2="3"></line>
                                                        </svg>
                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Reviews highlight restrictions in field customization and survey flexibility &#x28;e.g., NPS customization&#x29; compared to competitors.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;clientsuccess&#x2f;reviews&#x3f;qs&#x3d;pros-and-cons" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        g2.com
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                            <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                            <polyline points="15 3 21 3 21 9"></polyline>
                                                            <line x1="10" y1="14" x2="21" y2="3"></line>
                                                        </svg>
                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Users report limitations in reporting capabilities, specifically regarding point-in-time analysis and forecasting.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;blog&#x2f;customer-success-tools&#x2f;" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        userpilot.com
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                            <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                            <polyline points="15 3 21 3 21 9"></polyline>
                                                            <line x1="10" y1="14" x2="21" y2="3"></line>
                                                        </svg>
                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                            </ul>
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                    <article class="product-card product-card-animate" data-product="7" data-original="7" data-product-id="183111">
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                                <span class="rank-number">7</span>
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                                    <div style="position: absolute; top: 0; right: 0; width: 60px; height: 60px; background: radial-gradient(circle, #10b98120 0%, transparent 70%); border-radius: 50%; transform: translate(20px, -20px);"></div>
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                                            <div style="font-size: 0.65rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; color: #64748b; margin-bottom: 4px;">Expert Score</div>
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                                                <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.1</span>
                                                <span style="font-size: 0.85rem; font-weight: 600; color: #64748b; opacity: 0.7;">/ 10</span>
                                            </div>
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                                    <span class="vote-count upvote-count" data-product-id="183111" data-fake-votes="0">463</span>
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                                    <span class="vote-count downvote-count" data-product-id="183111" data-fake-votes="0">98</span>
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                                             data-badge-description="Zoho&#x20;CRM&#x20;for&#x20;Startups&#x20;earns&#x20;the&#x20;&#x27;Startup&#x20;Growth&#x20;Boost&#x27;&#x20;badge&#x20;for&#x20;its&#x20;tailored&#x20;approach&#x20;to&#x20;managing&#x20;rapid&#x20;growth&#x20;and&#x20;converting&#x20;leads&#x20;efficiently.&#x20;Its&#x20;user-friendly&#x20;interface&#x20;simplifies&#x20;complex&#x20;processes,&#x20;allowing&#x20;startups&#x20;to&#x20;scale&#x20;seamlessly.&#x20;With&#x20;a&#x20;free&#x20;plan&#x20;and&#x20;affordable&#x20;premium&#x20;options&#x20;starting&#x20;at&#x20;just&#x20;&#x24;12&#x2f;month,&#x20;Zoho&#x20;CRM&#x20;offers&#x20;exceptional&#x20;value.&#x20;Backed&#x20;by&#x20;a&#x20;15-year&#x20;track&#x20;record,&#x20;it&#x20;effectively&#x20;addresses&#x20;key&#x20;challenges&#x20;faced&#x20;by&#x20;startups,&#x20;ensuring&#x20;sustained&#x20;success&#x20;and&#x20;operational&#x20;excellence&#x20;in&#x20;the&#x20;competitive&#x20;landscape."
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                                            <span class="badge-text">STARTUP GROWTH BOOST</span>
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                                            <span class="badge-text">CHURN REDUCTION PRO</span>
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                                    <span class="rank-number">7</span>
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                                    <a href="/CTR.cfm?ProductID=183111" target="_blank" rel="nofollow sponsored" class="product-title-link">
                                        Zoho CRM for Startups
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                                        <div style="font-size: 1.1rem; font-weight: 700; color: #10b981; line-height: 1;">9.1</div>
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                                                        Zoho CRM is specially designed for startups to manage their rapid growth, convert leads, and scale their operations. With a 15-year track record, Zoho CRM addresses key startup challenges, offering a user-friendly interface and impressive lead conversion rates.
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                                                        Zoho CRM is specially designed for startups to manage their rapid growth, convert leads, and scale their operations. With a 15-year track record, Zoho CRM addresses key startup challenges, offering a user-friendly interface and impressive lead conversion rates.
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                                                <span class="badge-text">STARTUP GROWTH BOOST</span>
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                                            <h4 style="display: flex; align-items: center; gap: 8px; font-size: 0.9rem; font-weight: 700; color: #166534; margin: 0 0 12px 0; text-transform: uppercase; letter-spacing: 0.5px;">
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                                                Best for teams that are
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                                                    <li style="display: flex; align-items: flex-start; gap: 10px; font-size: 0.875rem; color: #374151; line-height: 1.5;">
                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#22c55e" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Early-stage startups and small businesses needing a cost-effective CRM</span>
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                                                        <span>Teams already using the Zoho ecosystem for other business tools</span>
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                                                        <span>Companies needing basic lead and contact management</span>
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                                                Skip if
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                                                        <svg width="16" height="16" viewBox="0 0 24 24" fill="#f87171" style="flex-shrink: 0; margin-top: 2px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
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                                                        <span>Scaling CS teams needing dedicated features like health scores or playbooks</span>
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                                                        <span>Large enterprises requiring advanced security or specialized CS workflows</span>
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                                                        <span>Users who find cluttered or outdated interfaces difficult to navigate</span>
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                                        <h4 class="why-we-love-title">Expert Take</h4>
                                        <p class="why-we-love-text">Our analysis shows Zoho CRM for Startups stands out not just for its software, but for its generous credit program that effectively removes the cost barrier for enterprise-grade tools. Research indicates that eligible startups can access the full 'Zoho One' suite—including finance, HR, and marketing apps—using credits, avoiding the fragmentation typical of early-stage tech stacks. While the learning curve is steeper than simpler CRMs, the ability to start with a scalable, SOC 2 compliant platform without immediate licensing costs is a significant strategic advantage.</p>
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                                                Pros
                                            </h4>
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                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
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                                                        <span>Up to $3,600 in wallet credits</span>
                                                    </li>
                                                
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Access to 55+ integrated business apps</span>
                                                    </li>
                                                
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                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
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                                                        <span>Free edition available forever (3 users)</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Enterprise-grade security (SOC 2/HIPAA)</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#10b981" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/>
                                                        </svg>
                                                        <span>Highly customizable interface and modules</span>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                    
                                        <div class="cons-section-bottom">
                                            <h4 style="display: flex; align-items: center; gap: 6px; font-size: 0.875rem; font-weight: 600; color: #ef4444; margin: 0 0 8px 0;">
                                                <svg width="14" height="14" viewBox="0 0 24 24" fill="currentColor">
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                                                </svg>
                                                Cons
                                            </h4>
                                            <ul style="list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 4px;">
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Steep learning curve for beginners</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
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                                                        <span>Inconsistent customer support quality</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
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                                                        <span>Advanced AI locked behind high tiers</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>UI can feel cluttered and dated</span>
                                                    </li>
                                                
                                                    <li style="display: flex; align-items: flex-start; gap: 6px; font-size: 0.8rem; color: #374151; line-height: 1.4;">
                                                        <svg width="12" height="12" viewBox="0 0 24 24" fill="#ef4444" style="flex-shrink: 0; margin-top: 3px;">
                                                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                                                        </svg>
                                                        <span>Complex setup for advanced features</span>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                            
                        </div>
                    </article>
                    
                    
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            <p style="font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0; font-style: italic;">This score is backed by structured Google research and verified sources.</p>

            <div style="margin-bottom: 24px; padding: 12px 14px; background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%); border: 2px solid #10b981; border-radius: 12px; box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08); position: relative; overflow: hidden;">
                <div style="position: absolute; top: 0; right: 0; width: 60px; height: 60px; background: radial-gradient(circle, #10b98120 0%, transparent 70%); border-radius: 50%; transform: translate(20px, -20px);"></div>
                <div style="display: flex; align-items: center; justify-content: space-between; gap: 8px; position: relative; z-index: 1;">
                    <div style="flex: 1;">
                        <div style="font-size: 0.65rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; color: #64748b; margin-bottom: 4px;">Overall Score</div>
                        <div style="display: flex; align-items: baseline; gap: 6px;">
                            <span style="font-size: 1.5rem; font-weight: 700; color: #10b981; line-height: 1;">9.1</span>
                            
                                <span style="font-size: 0.85rem; font-weight: 600; color: #64748b; opacity: 0.7;">/ 10</span>
                            
                        </div>
                    </div>
                </div>
            </div>

            <div style="margin-bottom: 24px; padding: 16px 20px; background: linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%); border-radius: 12px; border-left: 4px solid #3b82f6;">
                <p style="font-size: 0.9rem; color: #000000 !important; line-height: 1.7; margin: 0;">We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in <strong>Customer Success Management Platforms for Startups</strong>. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.</p>
            </div>

            
                <div class='custom-scoring-categories'>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.0</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 1: Product Capability &amp; Depth</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate the breadth of sales automation, lead management, and customization features available to early-stage companies.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The startup program provides wallet credits allowing access to Enterprise-tier features like Zia AI, advanced customization, and workflow automation, which are otherwise restricted in lower tiers.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score is high because the startup program credits unlock the full Enterprise suite, overcoming the limitations typically found in the free or standard editions.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Advanced features like the Zia AI assistant and multi-user portals are available in the Enterprise edition, which credits can cover. Enterprise Edition&#x3a; Priced at &#x24;40&#x2f;user&#x2f;month... includes advanced customization options, Zia AI, and Multi-user portals.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — eazybe.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;eazybe.com&#x2f;blog&#x2f;exploring-zoho-crm-cost-plans-features-and-add-ons" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Zoho for Startups offers up to &#x24;1,200 USD in base credits &#x28;up to &#x24;3,600 total with bonuses&#x29; to explore 55&#x2b; integrated applications including Enterprise CRM features. Zoho for Startups Program offers startups up to &#x24;1200 USD in Zoho Wallet Credits to explore 55&#x2b; integrated applications including CRM... DPIIT-recognized startups may qualify for special benefits totaling up to &#x24;3600 USD credits.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — cloudcredits.io</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;cloudcredits.io&#x2f;providers&#x2f;zoho&#x2f;programs&#x2f;zoho-for-startups-program" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Offers scalable solutions to support startup growth as outlined in the product features.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — zoho.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.zoho.com&#x2f;crm&#x2f;verticals&#x2f;startups.html" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Documented lead conversion tools tailored for startups in official product documentation.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — zoho.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.zoho.com&#x2f;crm&#x2f;verticals&#x2f;startups.html" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.3</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 2: Market Credibility &amp; Trust Signals</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We assess the vendor&#x27;s market presence, user base size, and reliability track record for business-critical operations.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>Zoho is a massive global player with over 100 million users and 250,000&#x2b; businesses, backed by extensive compliance certifications and a long operational history.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score reflects Zoho&#x27;s status as a dominant market leader with a massive, verified user base and global infrastructure, signaling exceptional stability for startups.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The platform is used by over 250,000 businesses globally. According to Zoho, its CRM system has over 250,000 customers worldwide
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — supportyourapp.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;supportyourapp.com&#x2f;blog&#x2f;zoho-pros-and-cons&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Zoho serves over 100 million users worldwide across its suite of applications. Zoho is trusted by over 100 million users worldwide.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — startupindia.gov.in</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.startupindia.gov.in&#x2f;content&#x2f;sih&#x2f;en&#x2f;reources&#x2f;resource-partners&#x2f;application-based-services&#x2f;zoho.html" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>8.2</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 3: Usability &amp; Customer Experience</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We examine the ease of setup, interface intuitiveness, and quality of support available to startup teams.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>While the startup program offers concierge onboarding, the platform is frequently criticized for a steep learning curve, cluttered UI, and inconsistent support response times.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score is impacted by documented user friction regarding interface complexity and support delays, despite the dedicated concierge service provided to program participants.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The startup program includes access to a concierge team for product consultation and app selection. We have a Concierge team who can help you pick the right applications... The consultation and product suggestions provided by the concierge team is supposed to be used as a reference
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — dbs.bank.in</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.dbs.bank.in&#x2f;documents&#x2f;1055266&#x2f;33374682&#x2f;Zoho&#x2b;for&#x2b;Startups&#x2b;-&#x2b;Terms&#x2b;&#x2b;Conditions.pdf" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Users report a steep learning curve and a &#x27;clumsy&#x27; interface that requires multiple steps for simple tasks. The interface of Zoho CRM is a little clumsy and user has to take too many steps to perform a simple task. It takes a lot of time of users to get used to its navigations.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — erp.gold</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.erp.gold&#x2f;known-limitations-zoho-crm&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            User-friendly interface described in product reviews by TechRadar.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — techradar.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.techradar.com&#x2f;reviews&#x2f;zoho-crm" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.6</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 4: Value, Pricing &amp; Transparency</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We analyze the cost-to-value ratio, specifically focusing on startup credits, free tiers, and long-term affordability.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The program offers substantial credits effectively making the first year free for many, combined with a permanent free edition and competitive long-term pricing.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>This category receives a near-perfect score due to the generous credit allocation &#x28;&#x24;1200-&#x24;3600&#x29; and a highly competitive long-term pricing model starting at &#x24;14&#x2f;user.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Zoho offers a &#x27;Free Edition&#x27; for up to 3 users that is free forever, not just a trial. Free Edition&#x3a; Ideal for startups, offering 3 free users, basic features, and a mobile app for iOS and Android.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — eazybe.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;eazybe.com&#x2f;blog&#x2f;exploring-zoho-crm-cost-plans-features-and-add-ons" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Eligible startups receive up to &#x24;1,200 in base credits, valid for 360 days, to use on any Zoho apps. Zoho for Startups Program offers startups up to &#x24;1,200 USD in Zoho Wallet Credits... valid for 360 days.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — cloudcredits.io</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;cloudcredits.io&#x2f;providers&#x2f;zoho&#x2f;programs&#x2f;zoho-for-startups-program" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Offers a free plan with premium plans starting at &#x24;12&#x2f;month, as listed on the official pricing page.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — zoho.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.zoho.com&#x2f;crm&#x2f;verticals&#x2f;startups.html" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.4</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 5: Security, Compliance &amp; Data Protection</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div>
                                                <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                    <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Looked For</h5>
                                                </div>
                                                <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                    <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>We evaluate the ability to connect with other tools and the breadth of the native application ecosystem.</p>
                                                </div>
                                            </div>
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>What We Found</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The platform offers an unmatched native ecosystem of 55&#x2b; apps plus a marketplace with 500&#x2b; third-party integrations, covering virtually every business function.</p>
                                                    </div>
                                                </div>
                                            
                                            
                                                <div>
                                                    <div style='padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                        <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Score Rationale</h5>
                                                    </div>
                                                    <div style='background: white; padding: 16px 20px; border-radius: 0 0 8px 8px; border: 1px solid #e2e8f0; border-top: none;'>
                                                        <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0;'>The score reflects the unique advantage of the Zoho One ecosystem, where startups can integrate CRM seamlessly with finance, HR, and marketing tools using the provided credits.</p>
                                                    </div>
                                                </div>
                                            
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Zoho CRM integrates with over 500 popular business applications. seamlessly integrating with 500&#x2b; popular business apps in a single business system.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — steerthrough.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;steerthrough.com&#x2f;details&#x2f;zoho-crm" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                        </a>
                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            The startup credits can be used to explore 55&#x2b; integrated applications including CRM, accounting, and project management. Zoho for Startups Program offers startups up to &#x24;1200 USD in Zoho Wallet Credits to explore 55&#x2b; integrated applications
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — cloudcredits.io</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;cloudcredits.io&#x2f;providers&#x2f;zoho&#x2f;programs&#x2f;zoho-for-startups-program" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Data is encrypted both at rest &#x28;AES-256&#x29; and in transit &#x28;TLS&#x29;. Zoho ensures that all customer data is encrypted both at rest and in transit... Data stored on Zoho servers is encrypted using strong encryption standards, such as AES-256
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — fairchanceforcrm.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;fairchanceforcrm.com&#x2f;zoho-commitment-to-data-privacy-and-security&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Zoho CRM is SOC 2 Type II compliant and can be configured for HIPAA compliance. SOC 2 &#x2b; HIPAA Type 2 - An independent third-party audit firm has examined the description of the system... based on Security, Privacy and breach requirements set forth in the Health Insurance Portability and Accountability Act
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — zoho.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.zoho.com&#x2f;compliance.html" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
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                                                    </li>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Integration with other Zoho products documented in the integration directory.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — zoho.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.zoho.com&#x2f;crm&#x2f;integrations.html" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
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                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                        
                        <div class='custom-scoring-category-item'>
                            <div class='custom-scoring-category-header' style='display: flex !important; align-items: center !important; gap: 16px !important; margin-bottom: 20px !important; padding: 16px 20px !important; background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%) !important; border-radius: 8px !important; border: none !important; position: relative !important; overflow: hidden !important;'>
                                <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                                <div class='custom-scoring-category-score' style='background-color: rgba(255, 255, 255, 0.2) !important; border: 2px solid rgba(255, 255, 255, 0.5) !important; color: #ffffff !important; min-width: 52px !important; font-size: 1.125rem !important; padding: 6px 10px !important; border-radius: 6px !important; text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3) !important; font-weight: 700 !important; flex-shrink: 0 !important; position: relative !important; z-index: 1 !important;'>9.1</div>
                                <h4 class='custom-scoring-category-name' style='margin: 0 !important; font-size: 1.25rem !important; font-weight: 700 !important; color: #ffffff !important; flex: 1 !important; position: relative !important; z-index: 1 !important;'>Category 6: Support, Training &amp; Onboarding Resources</h4>
                            </div>

                            
                                <div class='custom-scoring-category-content' style='display: grid; grid-template-columns: 50% 50%; gap: 24px; margin-top: 20px;'>
                                    <div class='custom-scoring-methodology-column' style='display: flex !important; flex-direction: column !important; gap: 16px !important;'>
                                        
                                            <div style="padding: 12px 14px; background: #f8fafc; border: 1px dashed #cbd5e1; border-radius: 8px; color: #64748b; font-size: 0.9rem; font-style: italic; line-height: 1.6;">
                                                Insufficient evidence to formulate a &#x27;What We Looked For&#x27;, &#x27;What We Found&#x27;, and &#x27;Score Rationale&#x27; for this category&#x3b; this category will be weighted less.
                                            </div>
                                        
                                    </div>

                                    
                                        <div class='custom-scoring-bullets-column' style='display: flex !important; flex-direction: column !important;'>
                                            <div style='margin-bottom: 12px; padding: 16px 20px; background: #d0d5df; border-radius: 8px 8px 0 0; border: 1px solid #e5e7eb; border-bottom: none;'>
                                                <h5 style='font-size: 0.875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: #000000; margin: 0;'>Supporting Evidence</h5>
                                            </div>
                                            <ul style='background: white !important; padding: 16px !important; border-radius: 0 0 8px 8px !important; margin-top: 0 !important; max-height: 500px !important; overflow-y: auto !important; list-style: none !important; border: 1px solid #e2e8f0 !important; border-top: none !important; border-left: 4px solid #3b82f6 !important;'>
                                                
                                                    
                                                    <li style='display: flex; align-items: flex-start; gap: 12px; padding: 12px 0; border-bottom: 1px solid #e2e8f0;'>
                                                        <span style='flex: 1; font-size: 0.95rem; color: #1e293b; line-height: 1.6;'>
                                                            Comprehensive support resources and training materials available on the Zoho support portal.
                                                            
                                                                <span style='color: #64748b; font-size: 0.875rem;'> — zoho.com</span>
                                                            
                                                        </span>
                                                        <a href="https&#x3a;&#x2f;&#x2f;www.zoho.com&#x2f;crm&#x2f;help&#x2f;" target="_blank" rel="nofollow" style='flex-shrink: 0; color: #64748b; text-decoration: none; display: inline-flex; align-items: center;' aria-label="View source">
                                                            <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                                <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                                <polyline points="15 3 21 3 21 9"></polyline>
                                                                <line x1="10" y1="14" x2="21" y2="3"></line>
                                                            </svg>
                                                        </a>
                                                    </li>
                                                
                                            </ul>
                                        </div>
                                    
                                </div>
                            
                        </div>
                    
                </div>

                
                    <div style='margin-top: 32px;'>
                        <div style='padding: 16px 20px; background: linear-gradient(135deg, #991b1b 0%, #7f1d1d 50%, #6b1d1d 100%); border-radius: 12px 12px 0 0; position: relative; overflow: hidden;'>
                            <div style='position: absolute; top: 0; left: 0; right: 0; bottom: 0; background: linear-gradient(45deg, rgba(255, 255, 255, 0.1) 0%, transparent 50%, rgba(255, 255, 255, 0.05) 100%); pointer-events: none;'></div>
                            <h3 style='font-size: 1.125rem; font-weight: 700; color: #ffffff; margin: 0; position: relative; z-index: 1;'>Score Adjustments & Considerations</h3>
                        </div>
                        <div style='padding: 20px; background: #ffffff; border: 1px solid #e2e8f0; border-top: none; border-radius: 0 0 12px 12px;'>
                            <p style='font-size: 0.95rem; color: #000000 !important; line-height: 1.6; margin: 0 0 20px 0;'>Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.</p>
                            <ul style='list-style: none; padding: 0; margin: 0;'>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Advanced AI features &#x28;Zia&#x29; and complex automation are restricted to the highest pricing tiers &#x28;Enterprise&#x2f;Ultimate&#x29;, creating a potential future cost barrier.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue had a noticeable impact on the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;eazybe.com&#x2f;blog&#x2f;exploring-zoho-crm-cost-plans-features-and-add-ons" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        eazybe.com
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                            <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                            <polyline points="15 3 21 3 21 9"></polyline>
                                                            <line x1="10" y1="14" x2="21" y2="3"></line>
                                                        </svg>
                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>The platform has a steep learning curve and a UI described as &#x27;clumsy&#x27; or overwhelming for new users compared to simpler alternatives.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.erp.gold&#x2f;known-limitations-zoho-crm&#x2f;" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        erp.gold
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                            <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                            <polyline points="15 3 21 3 21 9"></polyline>
                                                            <line x1="10" y1="14" x2="21" y2="3"></line>
                                                        </svg>
                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                                    
                                    <li style='padding: 16px 0; border-bottom: 1px solid #e2e8f0;'>
                                        <div style='margin-bottom: 8px;'>
                                            <div style='font-size: 1rem; font-weight: 600; color: #1e293b; margin-bottom: 4px;'>Users frequently report slow response times and inconsistent quality from customer support, particularly for non-premium plans.</div>
                                            <div style='font-size: 0.875rem; font-weight: 600; color: #991b1b; margin-bottom: 8px;'>Impact: This issue caused a significant reduction in the score.</div>
                                        </div>
                                        
                                            <div style='display: flex; align-items: center; gap: 8px;'>
                                                <span style='font-size: 0.875rem; color: #64748b;'>Source:</span>
                                                
                                                    <a href="https&#x3a;&#x2f;&#x2f;www.techradar.com&#x2f;reviews&#x2f;zoho-crm-review" target="_blank" rel="nofollow" style='font-size: 0.875rem; color: #3b82f6; text-decoration: none; display: inline-flex; align-items: center; gap: 4px;'>
                                                        techradar.com
                                                        <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
                                                            <path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path>
                                                            <polyline points="15 3 21 3 21 9"></polyline>
                                                            <line x1="10" y1="14" x2="21" y2="3"></line>
                                                        </svg>
                                                    </a>
                                                
                                            </div>
                                        
                                    </li>
                                
                            </ul>
                        </div>
                    </div>
                
            
            <div style='margin-top: 24px; padding-top: 16px; border-top: 1px solid #e2e8f0;'>
                <button type="button" class="deep-research-collapse-btn" data-product-id="183111" onclick="toggleDeepResearch(this, 183111)" style="display: flex; align-items: center; justify-content: center; gap: 8px; width: 100%; padding: 12px; background: #f8fafc; border: 1px solid #e2e8f0; border-radius: 8px; cursor: pointer; transition: all 0.2s ease; font-size: 0.875rem; font-weight: 600; color: #64748b;">
                    <span class="deep-research-collapse-text">Collapse</span>
                    <span class="deep-research-collapse-icon">
                        <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" style="transition: transform 0.2s ease;">
                            <polyline points="18 15 12 9 6 15"></polyline>
                        </svg>
                    </span>
                </button>
            </div>
        </div>
    

                            </div>
                        </div>
                    
                    
                    <div style="height: 5px; width: 100%; clear: both;"></div>
                
            
            </div>
        </div>
    </div>
</div>
        
        
        <div id="comparison-content" class="tab-content" style="width: 100%; max-width: 100%; box-sizing: border-box; overflow-x: hidden;">
            <div class="tab-content-container-desktop" style="width: 100%; max-width: 100%; box-sizing: border-box;">
                
                
<style>
/* Comparison Table Styles */
.comparison-container {
    margin: 2rem 0;
    background: #ffffff;
    border-radius: 12px;
    box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1);
    overflow: hidden;
    width: 100%;
    max-width: 100%;
    box-sizing: border-box;
}

/* Match the width of the product tabs bar above - remove any extra margins/padding */
#comparison-content .comparison-container {
    width: 100%;
    max-width: 100%;
    margin-left: 0;
    margin-right: 0;
    padding-left: 0;
    padding-right: 0;
}

.comparison-header {
    background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 100%);
    color: white;
    padding: 1.5rem;
    text-align: center;
}

.comparison-title {
    font-size: 1.5rem;
    font-weight: 700;
    margin: 0 0 0.5rem 0;
}

.comparison-subtitle {
    font-size: 0.9rem;
    opacity: 0.9;
    margin: 0;
}

.comparison-meta {
    display: flex;
    justify-content: center;
    gap: 2rem;
    margin-top: 1rem;
    font-size: 0.8rem;
    opacity: 0.8;
}

/* Desktop Table View */
.comparison-table-container {
    overflow-x: auto;
    -webkit-overflow-scrolling: touch;
    width: 100%;
    max-width: 100%;
    box-sizing: border-box;
}

.comparison-table {
    width: 100%;
    border-collapse: collapse;
    min-width: 600px;
}

.comparison-table th,
.comparison-table td {
    padding: 1rem;
    text-align: left;
    border-bottom: 1px solid #e5e7eb;
}

.comparison-table th {
    background: #f8f9fa;
    font-weight: 600;
    color: #374151;
    position: sticky;
    top: 0;
    z-index: 10;
}

.comparison-table th:first-child {
    position: sticky;
    left: 0;
    background: #f8f9fa;
    z-index: 11;
    min-width: 200px;
}

.comparison-table td:first-child {
    position: sticky;
    left: 0;
    background: white;
    z-index: 1;
    font-weight: 600;
    min-width: 200px;
    vertical-align: middle;
}

.comparison-table td {
    vertical-align: middle;
}

.product-name {
    font-weight: 600;
    color: #1f2937;
    font-size: 0.9rem;
    display: flex;
    align-items: center;
}

.product-rank {
    display: inline-block;
    background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 100%);
    color: white;
    font-size: 0.7rem;
    padding: 0.2rem 0.5rem;
    border-radius: 50%;
    width: 24px;
    height: 24px;
    display: flex;
    align-items: center;
    justify-content: center;
    margin-right: 0.5rem;
    font-weight: 600;
}

/* Dev-only: Deepthought controls next to product name */
.deepthought-controls {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    margin-left: 10px;
}
.deepthought-cell-controls {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    margin-left: 8px;
}
.deepthought-btn.deepthought-cell-claude-btn,
.deepthought-btn.deepthought-cell-google-btn,
.deepthought-btn.deepthought-cell-followup-btn {
    width: 22px;
    height: 22px;
    border-radius: 7px;
}
.deepthought-btn.deepthought-start-claude-btn,
.deepthought-btn.deepthought-start-google-btn {
    height: 22px;
    padding: 0 8px;
    border-radius: 7px;
    font-size: 12px;
    font-weight: 700;
    line-height: 1;
}
.deepthought-cell-spinner {
    width: 14px;
    height: 14px;
    border: 2px solid #e2e8f0;
    border-top-color: #3b82f6;
    border-radius: 999px;
    animation: dtspin 0.8s linear infinite;
}
.deepthought-btn {
    appearance: none;
    border: 1px solid #cbd5e1;
    background: #f8fafc;
    color: #334155;
    width: 28px;
    height: 28px;
    border-radius: 8px;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    justify-content: center;
}
.deepthought-btn[disabled] { opacity: 0.6; cursor: not-allowed; }
.deepthought-btn.has-record {
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}
.deepthought-btn.has-record:hover {
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}
.deepthought-spinner {
    width: 18px;
    height: 18px;
    border: 2px solid #e2e8f0;
    border-top-color: #3b82f6;
    border-radius: 999px;
    animation: dtspin 0.8s linear infinite;
}
@keyframes dtspin { to { transform: rotate(360deg); } }

/* Bulk Update Button */
.bulk-update-btn {
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    align-items: center;
    justify-content: center;
    padding: 8px 16px;
    background: linear-gradient(135deg, #10b981 0%, #059669 100%);
    border: none;
    border-radius: 8px;
    color: #ffffff;
    font-size: 0.875rem;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.2s ease;
    box-shadow: 0 2px 4px rgba(16, 185, 129, 0.3);
}
.bulk-update-btn:hover:not(:disabled) {
    background: linear-gradient(135deg, #059669 0%, #047857 100%);
    transform: translateY(-1px);
    box-shadow: 0 4px 8px rgba(16, 185, 129, 0.4);
}
.bulk-update-btn:disabled {
    opacity: 0.7;
    cursor: not-allowed;
}
.bulk-update-btn.updating {
    background: linear-gradient(135deg, #6366f1 0%, #4f46e5 100%);
    box-shadow: 0 2px 4px rgba(99, 102, 241, 0.3);
}
.bulk-update-btn.success {
    background: linear-gradient(135deg, #22c55e 0%, #16a34a 100%);
}
.bulk-update-btn.error {
    background: linear-gradient(135deg, #ef4444 0%, #dc2626 100%);
}

.deepthought-followup {
    border: 1px solid #cbd5e1;
    background: #ffffff;
    color: #334155;
    padding: 6px 10px;
    border-radius: 8px;
    cursor: pointer;
    font-size: 0.8rem;
}

.feature-value {
    font-size: 0.85rem;
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    display: flex;
    align-items: center;
}

.feature-value.true {
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}

.feature-value.false {
    color: #ef4444;
    font-weight: 600;
}

.feature-value.partial {
    color: #f59e0b;
    font-weight: 600;
}

/* Dev-only: highlight "Not specified" values */
.feature-value.dev-not-specified,
.card-feature-value.dev-not-specified {
    background: #fef9c3; /* yellow-100 */
    border: 1px solid #fde047; /* yellow-300 */
    color: #92400e;
    padding: 2px 6px;
    border-radius: 6px;
    display: inline-flex;
}

.feature-value.price,
.card-feature-value.price {
    color: #059669;
    font-weight: 700;
    font-size: 1rem;
}

/* Mobile Card View */
.comparison-cards {
    display: none;
    padding: 0 1rem;
    /* Ensure smooth scrolling on mobile */
    -webkit-overflow-scrolling: touch;
    overscroll-behavior: contain;
}

.comparison-card {
    background: white;
    border-radius: 16px;
    margin-bottom: 1.5rem;
    box-shadow: 0 4px 6px rgba(0, 0, 0, 0.05);
    border: 1px solid #e5e7eb;
    overflow: hidden;
    transition: transform 0.2s ease, box-shadow 0.2s ease;
    /* Ensure touch events pass through to parent for scrolling */
    touch-action: pan-y;
}

.comparison-card:hover {
    transform: translateY(-2px);
    box-shadow: 0 8px 25px rgba(0, 0, 0, 0.1);
}

.card-header {
    background: linear-gradient(135deg, #f8fafc 0%, #e2e8f0 100%);
    padding: 1.25rem;
    display: flex;
    align-items: center;
    border-bottom: 1px solid #e5e7eb;
}

.card-rank {
    background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 100%);
    color: white;
    font-size: 0.9rem;
    font-weight: 700;
    border-radius: 50%;
    width: 36px;
    height: 36px;
    display: flex;
    align-items: center;
    justify-content: center;
    margin-right: 1rem;
    box-shadow: 0 2px 4px rgba(59, 130, 246, 0.3);
}

.card-title {
    font-size: 1.1rem;
    font-weight: 600;
    color: #1f2937;
    margin: 0;
    line-height: 1.3;
    flex: 1;
}

.card-features {
    padding: 1.25rem;
}

.card-feature {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 0.75rem 0;
    border-bottom: 1px solid #f3f4f6;
}

.card-feature:last-child {
    border-bottom: none;
}

.card-feature-label {
    font-size: 0.85rem;
    color: #4b5563;
    font-weight: 500;
    flex: 1;
    margin-right: 1rem;
}

.card-feature-value {
    font-size: 0.9rem;
    font-weight: 600;
    padding: 0.25rem 0.75rem;
    border-radius: 20px;
    text-align: center;
    min-width: 60px;
    display: flex;
    align-items: center;
    justify-content: center;
}

.card-feature-value.true {
    background: #dcfce7;
    color: #166534;
    border: 1px solid #bbf7d0;
}

.card-feature-value.false {
    background: #fef2f2;
    color: #991b1b;
    border: 1px solid #fecaca;
}

.card-feature-value.partial {
    background: #fef3c7;
    color: #92400e;
    border: 1px solid #fed7aa;
}

.card-feature-value:not(.true):not(.false):not(.partial) {
    background: #f3f4f6;
    color: #374151;
    border: 1px solid #d1d5db;
}

/* Mobile-specific improvements */
.comparison-card .card-features {
    /* Removed max-height and overflow to allow natural page scrolling */
}

/* Unavailable State */
.comparison-unavailable {
    text-align: center;
    padding: 3rem 2rem;
    background: #f8f9fa;
    border-radius: 12px;
    margin: 2rem 0;
}

.comparison-unavailable-content {
    max-width: 400px;
    margin: 0 auto;
}


.comparison-unavailable h3 {
    color: #374151;
    margin-bottom: 0.5rem;
}

.comparison-unavailable p {
    color: #6b7280;
    margin: 0;
}

/* Responsive Design */
@media (max-width: 768px) {
    .comparison-table-container {
        display: none;
    }
    
    .comparison-cards {
        display: block;
    }
    
    .comparison-header {
        padding: 1rem;
    }
    
    .comparison-title {
        font-size: 1.25rem;
    }
    
    .comparison-meta {
        flex-direction: column;
        gap: 0.5rem;
        margin-top: 0.75rem;
    }
    
    .comparison-cards {
        padding: 0 0.5rem;
    }
    
    .comparison-card {
        margin-bottom: 1rem;
    }
}

@media (max-width: 480px) {
    .comparison-cards {
        padding: 0;
    }
    
    .comparison-card {
        margin-bottom: 0.75rem;
        border-radius: 12px;
    }
    
    .card-header {
        padding: 1rem;
    }
    
    .card-title {
        font-size: 1rem;
        line-height: 1.2;
    }
    
    .card-rank {
        width: 32px;
        height: 32px;
        font-size: 0.8rem;
    }
    
    .card-features {
        padding: 1rem;
    }
    
    .card-feature {
        padding: 0.5rem 0;
    }
    
    .card-feature-label {
        font-size: 0.8rem;
    }
    
    .card-feature-value {
        font-size: 0.8rem;
        padding: 0.2rem 0.5rem;
        min-width: 50px;
    }
}
</style>


    <div class="comparison-container">
        <div class="comparison-header">
            <h2 class="comparison-title">Product Comparison</h2>
            
        </div>
        
        <!-- Desktop Table View -->
        <div class="comparison-table-container">
            <table class="comparison-table">
                <thead>
                    <tr>
                        <th>Product</th>
                        
                            <th>Has Mobile App</th>
                        
                            <th>Has Free Plan</th>
                        
                            <th>Has Free Trial</th>
                        
                            <th>Integrates With Zapier</th>
                        
                            <th>Has Public API</th>
                        
                            <th>Live Chat Support</th>
                        
                            <th>SOC 2 or ISO Certified</th>
                        
                            <th>Popular Integrations</th>
                        
                            <th>Supports SSO</th>
                        
                            <th>Starting Price</th>
                        
                    </tr>
                </thead>
                <tbody>
                    
                        <tr>
                            <td>
                                
                                
                                <div class="product-name">
                                    <span class="product-rank">1</span>
                                    <span>Planhat: Unified Customer Platform</span>
                                    
                                </div>
                            </td>
                            
                                
                                <td data-feature-name="Has&#x20;Mobile&#x20;App">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Plan">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Trial">
                                    
                                        
                                        <span class="feature-value">Contact for trial</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Public&#x20;API">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Live&#x20;Chat&#x20;Support">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                    
                                        
                                        <span class="feature-value">Not specified</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Popular&#x20;Integrations">
                                    
                                        
                                        <span class="feature-value">Salesforce, HubSpot, Zendesk</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Supports&#x20;SSO">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Starting&#x20;Price">
                                    
                                        
                                        <span class="feature-value">Contact for pricing</span>
                                    
                                    
                                </td>
                            
                        </tr>
                    
                        <tr>
                            <td>
                                
                                
                                <div class="product-name">
                                    <span class="product-rank">2</span>
                                    <span>Pendo.io</span>
                                    
                                </div>
                            </td>
                            
                                
                                <td data-feature-name="Has&#x20;Mobile&#x20;App">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Plan">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Trial">
                                    
                                        
                                        <span class="feature-value">Contact for trial</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Public&#x20;API">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Live&#x20;Chat&#x20;Support">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                    
                                        
                                        <span class="feature-value">SOC 2</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Popular&#x20;Integrations">
                                    
                                        
                                        <span class="feature-value">Salesforce, Slack, HubSpot</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Supports&#x20;SSO">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Starting&#x20;Price">
                                    
                                        
                                        <span class="feature-value">Contact for pricing</span>
                                    
                                    
                                </td>
                            
                        </tr>
                    
                        <tr>
                            <td>
                                
                                
                                <div class="product-name">
                                    <span class="product-rank">3</span>
                                    <span>Custify Success Software</span>
                                    
                                </div>
                            </td>
                            
                                
                                <td data-feature-name="Has&#x20;Mobile&#x20;App">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Plan">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Trial">
                                    
                                        
                                        <span class="feature-value">Contact for trial</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Public&#x20;API">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Live&#x20;Chat&#x20;Support">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                    
                                        
                                        <span class="feature-value">Not specified</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Popular&#x20;Integrations">
                                    
                                        
                                        <span class="feature-value">Salesforce, HubSpot, Intercom</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Supports&#x20;SSO">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Starting&#x20;Price">
                                    
                                        
                                        <span class="feature-value">Contact for pricing</span>
                                    
                                    
                                </td>
                            
                        </tr>
                    
                        <tr>
                            <td>
                                
                                
                                <div class="product-name">
                                    <span class="product-rank">4</span>
                                    <span>Sierra | Better customer experiences | Sierra</span>
                                    
                                </div>
                            </td>
                            
                                
                                <td data-feature-name="Has&#x20;Mobile&#x20;App">
                                    
                                        
                                        <span class="feature-value">Not specified</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Plan">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Trial">
                                    
                                        
                                        <span class="feature-value">Contact for trial</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                    
                                        
                                        <span class="feature-value">Not specified</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Public&#x20;API">
                                    
                                        
                                        <span class="feature-value">Not specified</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Live&#x20;Chat&#x20;Support">
                                    
                                        
                                        <span class="feature-value">Not specified</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                    
                                        
                                        <span class="feature-value">Not specified</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Popular&#x20;Integrations">
                                    
                                        
                                        <span class="feature-value">Not specified</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Supports&#x20;SSO">
                                    
                                        
                                        <span class="feature-value">Not specified</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Starting&#x20;Price">
                                    
                                        
                                        <span class="feature-value">Contact for pricing</span>
                                    
                                    
                                </td>
                            
                        </tr>
                    
                        <tr>
                            <td>
                                
                                
                                <div class="product-name">
                                    <span class="product-rank">5</span>
                                    <span>Gainsight Customer Success Software</span>
                                    
                                </div>
                            </td>
                            
                                
                                <td data-feature-name="Has&#x20;Mobile&#x20;App">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Plan">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Trial">
                                    
                                        
                                        <span class="feature-value">Contact for trial</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Public&#x20;API">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Live&#x20;Chat&#x20;Support">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                    
                                        
                                        <span class="feature-value">SOC 2</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Popular&#x20;Integrations">
                                    
                                        
                                        <span class="feature-value">Salesforce, Microsoft 365, Slack</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Supports&#x20;SSO">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Starting&#x20;Price">
                                    
                                        
                                        <span class="feature-value">Contact for pricing</span>
                                    
                                    
                                </td>
                            
                        </tr>
                    
                        <tr>
                            <td>
                                
                                
                                <div class="product-name">
                                    <span class="product-rank">6</span>
                                    <span>ClientSuccess - Customer Retention</span>
                                    
                                </div>
                            </td>
                            
                                
                                <td data-feature-name="Has&#x20;Mobile&#x20;App">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Plan">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Trial">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Public&#x20;API">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Live&#x20;Chat&#x20;Support">
                                    
                                        
                                            <span class="feature-value false">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg> No
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                    
                                        
                                        <span class="feature-value">Not specified</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Popular&#x20;Integrations">
                                    
                                        
                                        <span class="feature-value">Salesforce, HubSpot, Slack</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Supports&#x20;SSO">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Starting&#x20;Price">
                                    
                                        
                                        <span class="feature-value">Contact for pricing</span>
                                    
                                    
                                </td>
                            
                        </tr>
                    
                        <tr>
                            <td>
                                
                                
                                <div class="product-name">
                                    <span class="product-rank">7</span>
                                    <span>Zoho CRM for Startups</span>
                                    
                                </div>
                            </td>
                            
                                
                                <td data-feature-name="Has&#x20;Mobile&#x20;App">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Plan">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Free&#x20;Trial">
                                    
                                        
                                        <span class="feature-value">Yes - 15 days</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Has&#x20;Public&#x20;API">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Live&#x20;Chat&#x20;Support">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                    
                                        
                                        <span class="feature-value">ISO 27001</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Popular&#x20;Integrations">
                                    
                                        
                                        <span class="feature-value">Google Workspace, Microsoft 365, Slack</span>
                                    
                                    
                                </td>
                            
                                
                                <td data-feature-name="Supports&#x20;SSO">
                                    
                                        
                                            <span class="feature-value true">
                                                <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg> Yes
                                            </span>
                                        
                                    
                                </td>
                            
                                
                                <td data-feature-name="Starting&#x20;Price">
                                    
                                        
                                        <span class="feature-value">$12/user/month</span>
                                    
                                    
                                </td>
                            
                        </tr>
                    
                </tbody>
            </table>
        </div>
        
        <!-- Mobile Card View -->
        <div class="comparison-cards">
            
                <div class="comparison-card">
                    <div class="card-header">
                        <span class="card-rank">1</span>
                        
                        
                        <h3 class="card-title">
                            Planhat: Unified Customer Platform
                            
                        </h3>
                    </div>
                    <div class="card-features">
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Mobile&#x20;App">
                                <div class="card-feature-label">Has Mobile App
                                    
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                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Plan">
                                <div class="card-feature-label">Has Free Plan
                                    
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                                        <div class="card-feature-value false">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg>No
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Trial">
                                <div class="card-feature-label">Has Free Trial
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Contact for trial</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                <div class="card-feature-label">Integrates With Zapier
                                    
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                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Public&#x20;API">
                                <div class="card-feature-label">Has Public API
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Live&#x20;Chat&#x20;Support">
                                <div class="card-feature-label">Live Chat Support
                                    
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                                        <div class="card-feature-value false">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg>No
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                <div class="card-feature-label">SOC 2 or ISO Certified
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Not specified</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Popular&#x20;Integrations">
                                <div class="card-feature-label">Popular Integrations
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Salesforce, HubSpot, Zendesk</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Supports&#x20;SSO">
                                <div class="card-feature-label">Supports SSO
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Starting&#x20;Price">
                                <div class="card-feature-label">Starting Price
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Contact for pricing</div>
                                
                                
                            </div>
                        
                    </div>
                </div>
            
                <div class="comparison-card">
                    <div class="card-header">
                        <span class="card-rank">2</span>
                        
                        
                        <h3 class="card-title">
                            Pendo.io
                            
                        </h3>
                    </div>
                    <div class="card-features">
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Mobile&#x20;App">
                                <div class="card-feature-label">Has Mobile App
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value false">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg>No
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Plan">
                                <div class="card-feature-label">Has Free Plan
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value false">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg>No
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Trial">
                                <div class="card-feature-label">Has Free Trial
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Contact for trial</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                <div class="card-feature-label">Integrates With Zapier
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Public&#x20;API">
                                <div class="card-feature-label">Has Public API
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Live&#x20;Chat&#x20;Support">
                                <div class="card-feature-label">Live Chat Support
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value false">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg>No
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                <div class="card-feature-label">SOC 2 or ISO Certified
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">SOC 2</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Popular&#x20;Integrations">
                                <div class="card-feature-label">Popular Integrations
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Salesforce, Slack, HubSpot</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Supports&#x20;SSO">
                                <div class="card-feature-label">Supports SSO
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Starting&#x20;Price">
                                <div class="card-feature-label">Starting Price
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Contact for pricing</div>
                                
                                
                            </div>
                        
                    </div>
                </div>
            
                <div class="comparison-card">
                    <div class="card-header">
                        <span class="card-rank">3</span>
                        
                        
                        <h3 class="card-title">
                            Custify Success Software
                            
                        </h3>
                    </div>
                    <div class="card-features">
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Mobile&#x20;App">
                                <div class="card-feature-label">Has Mobile App
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value false">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg>No
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Plan">
                                <div class="card-feature-label">Has Free Plan
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value false">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg>No
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Trial">
                                <div class="card-feature-label">Has Free Trial
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Contact for trial</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                <div class="card-feature-label">Integrates With Zapier
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Public&#x20;API">
                                <div class="card-feature-label">Has Public API
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Live&#x20;Chat&#x20;Support">
                                <div class="card-feature-label">Live Chat Support
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                <div class="card-feature-label">SOC 2 or ISO Certified
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Not specified</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Popular&#x20;Integrations">
                                <div class="card-feature-label">Popular Integrations
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Salesforce, HubSpot, Intercom</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Supports&#x20;SSO">
                                <div class="card-feature-label">Supports SSO
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Starting&#x20;Price">
                                <div class="card-feature-label">Starting Price
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Contact for pricing</div>
                                
                                
                            </div>
                        
                    </div>
                </div>
            
                <div class="comparison-card">
                    <div class="card-header">
                        <span class="card-rank">4</span>
                        
                        
                        <h3 class="card-title">
                            Sierra | Better customer experiences | Sierra
                            
                        </h3>
                    </div>
                    <div class="card-features">
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Mobile&#x20;App">
                                <div class="card-feature-label">Has Mobile App
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Not specified</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Plan">
                                <div class="card-feature-label">Has Free Plan
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value false">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg>No
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Trial">
                                <div class="card-feature-label">Has Free Trial
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Contact for trial</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                <div class="card-feature-label">Integrates With Zapier
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Not specified</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Public&#x20;API">
                                <div class="card-feature-label">Has Public API
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Not specified</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Live&#x20;Chat&#x20;Support">
                                <div class="card-feature-label">Live Chat Support
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Not specified</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                <div class="card-feature-label">SOC 2 or ISO Certified
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Not specified</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Popular&#x20;Integrations">
                                <div class="card-feature-label">Popular Integrations
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Not specified</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Supports&#x20;SSO">
                                <div class="card-feature-label">Supports SSO
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Not specified</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Starting&#x20;Price">
                                <div class="card-feature-label">Starting Price
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Contact for pricing</div>
                                
                                
                            </div>
                        
                    </div>
                </div>
            
                <div class="comparison-card">
                    <div class="card-header">
                        <span class="card-rank">5</span>
                        
                        
                        <h3 class="card-title">
                            Gainsight Customer Success Software
                            
                        </h3>
                    </div>
                    <div class="card-features">
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Mobile&#x20;App">
                                <div class="card-feature-label">Has Mobile App
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Plan">
                                <div class="card-feature-label">Has Free Plan
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value false">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg>No
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Trial">
                                <div class="card-feature-label">Has Free Trial
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Contact for trial</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Integrates&#x20;With&#x20;Zapier">
                                <div class="card-feature-label">Integrates With Zapier
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Has&#x20;Public&#x20;API">
                                <div class="card-feature-label">Has Public API
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Live&#x20;Chat&#x20;Support">
                                <div class="card-feature-label">Live Chat Support
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
                                <div class="card-feature-label">SOC 2 or ISO Certified
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">SOC 2</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Popular&#x20;Integrations">
                                <div class="card-feature-label">Popular Integrations
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Salesforce, Microsoft 365, Slack</div>
                                
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Supports&#x20;SSO">
                                <div class="card-feature-label">Supports SSO
                                    
                                </div>
                                
                                    
                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
                            </div>
                        
                            
                            <div class="card-feature" data-feature-name="Starting&#x20;Price">
                                <div class="card-feature-label">Starting Price
                                    
                                </div>
                                
                                    
                                    <div class="card-feature-value">Contact for pricing</div>
                                
                                
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                    <div class="card-header">
                        <span class="card-rank">6</span>
                        
                        
                        <h3 class="card-title">
                            ClientSuccess - Customer Retention
                            
                        </h3>
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                            <div class="card-feature" data-feature-name="Has&#x20;Mobile&#x20;App">
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                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg>No
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                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg>No
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                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"><path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/></svg>No
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                            <div class="card-feature" data-feature-name="Supports&#x20;SSO">
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                        <span class="card-rank">7</span>
                        
                        
                        <h3 class="card-title">
                            Zoho CRM for Startups
                            
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                            <div class="card-feature" data-feature-name="Has&#x20;Mobile&#x20;App">
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                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
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                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Plan">
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                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
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                            <div class="card-feature" data-feature-name="Has&#x20;Free&#x20;Trial">
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                                    <div class="card-feature-value">Yes - 15 days</div>
                                
                                
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                            <div class="card-feature" data-feature-name="Integrates&#x20;With&#x20;Zapier">
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                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
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                            <div class="card-feature" data-feature-name="Has&#x20;Public&#x20;API">
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                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
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                                <div class="card-feature-label">Live Chat Support
                                    
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                                        <div class="card-feature-value true">
                                            <svg width="12" height="12" viewBox="0 0 24 24" fill="currentColor" style="margin-right: 4px;"> <path d="M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z"/></svg>Yes
                                        </div>
                                    
                                
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                            <div class="card-feature" data-feature-name="SOC&#x20;2&#x20;or&#x20;ISO&#x20;Certified">
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                            <div class="card-feature" data-feature-name="Supports&#x20;SSO">
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                                        </div>
                                    
                                
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                                <div class="card-feature-label">Starting Price
                                    
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                                    <div class="card-feature-value">$12/user/month</div>
                                
                                
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                            <p>The selection and ranking of customer success management platforms for startups are based on a comprehensive analysis of key factors such as specifications, features, customer reviews, ratings, and overall value. Important considerations specific to this category include the scalability of features, ease of integration with existing systems, and the ability to drive customer retention and engagement. The research methodology focuses on comparing product specifications and functionalities, analyzing customer feedback from trusted sources, and evaluating the price-to-value ratio to determine the most effective solutions for startups. This objective approach ensures that the rankings reflect the best options available based on thorough research and data analysis. <P></p>
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                                            <span>Rankings based on a thorough examination of features, user ratings, and market trends specific to customer success management platforms.</span>
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                                            <span>Selection criteria focus on key performance indicators and user satisfaction metrics relevant to startup needs in customer success management.</span>
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            if (typeof window.openMethodologyModal !== 'function') {
                window.openMethodologyModal = function() {
                    const modal = document.getElementById('methodologyModal');
                    if (modal) {
                        modal.style.display = 'flex';
                        document.body.style.overflow = 'hidden';
                    }
                };
            }
            if (typeof window.closeMethodologyModal !== 'function') {
                window.closeMethodologyModal = function(event) {
                    if (event) {
                        event.stopPropagation();
                    }
                    const modal = document.getElementById('methodologyModal');
                    if (modal) {
                        modal.style.display = 'none';
                        document.body.style.overflow = '';
                    }
                };
            }
            // Close modal on Escape key
            document.addEventListener('keydown', function(event) {
                if (event.key === 'Escape') {
                    const modal = document.getElementById('methodologyModal');
                    if (modal && modal.style.display === 'flex') {
                        closeMethodologyModal();
                    }
                }
            });
            
            // Add click event listener using event delegation (works even if modal is added dynamically)
            document.addEventListener('click', function(event) {
                if (event.target && event.target.classList.contains('verification-heading-clickable')) {
                    const categoryID = event.target.getAttribute('data-categoryid');
                    if (categoryID) {
                        window.copyCategoryIDToClipboard(categoryID);
                    }
                }
            });
            </script>

        
        <div class="affiliate-disclosure">
            <p>As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.</p>
        </div>

        
    </div>

<script>
// Mobile/Tablet breadcrumb truncation (not desktop)
function truncateBreadcrumb() {
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    const breadcrumbList = document.getElementById('breadcrumb-list');
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// Run on page load and resize
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window.addEventListener('resize', truncateBreadcrumb);
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<div id="imageModal" class="image-modal" onclick="closeImageModal(event)">
    <span class="image-modal-close" onclick="closeImageModal(event)">&times;</span>
    <img class="image-modal-content" id="modalImage" alt="">
    <div class="image-modal-caption" id="imageCaption"></div>
</div>


<div id="expertScoreModal" class="expert-score-modal" onclick="if(event.target === this) closeExpertScoreModal()">
    <div class="expert-score-modal-content" onclick="event.stopPropagation()">
        <button class="expert-score-modal-close" onclick="closeExpertScoreModal()" aria-label="Close modal">
            <svg width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
                <line x1="18" y1="6" x2="6" y2="18"></line>
                <line x1="6" y1="6" x2="18" y2="18"></line>
            </svg>
        </button>
        <div class="expert-score-modal-header">
            <h3 id="expertScoreModalTitle">Score Breakdown</h3>
            <div class="expert-score-modal-main-score">
                <span id="expertScoreModalValue" class="expert-score-value">0.0</span>
                <span class="expert-score-max">/ 10</span>
            </div>
        </div>
        <div class="expert-score-breakdown" id="expertScoreBreakdown">
            
        </div>
    </div>
</div>

        
        <div id="deepResearchModal" class="deep-research-modal expert-score-modal" onclick="if(event.target === this) closeDeepResearchModal()" style="display: none; z-index: 10001;">
            <div class="deep-research-modal-content expert-score-modal-content" onclick="event.stopPropagation()">
                <button class="deep-research-modal-close expert-score-modal-close" onclick="closeDeepResearchModal()" aria-label="Close modal">
                    <svg width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
                        <line x1="18" y1="6" x2="6" y2="18"></line>
                        <line x1="6" y1="6" x2="18" y2="18"></line>
                    </svg>
                </button>
                <div class="deep-research-modal-header">
                    <h3>Deep Research</h3>
                </div>
                <div class="deep-research-content" id="deepResearchContent">
                    
                </div>
            </div>
        </div>

<style>
/* Ensure all tab-content elements respect container width */
.tab-content {
    width: 100% !important;
    max-width: 100% !important;
    box-sizing: border-box !important;
    overflow-x: hidden;
}

/* Image Modal Styles */
.image-modal {
    display: none;
    position: fixed;
    z-index: 10000;
    left: 0;
    top: 0;
    width: 100%;
    height: 100%;
    background-color: rgba(0, 0, 0, 0.95);
    backdrop-filter: blur(4px);
    animation: fadeIn 0.3s ease;
}

@keyframes fadeIn {
    from { opacity: 0; }
    to { opacity: 1; }
}

.image-modal-content {
    margin: auto;
    display: block;
    max-width: 90%;
    max-height: 85vh;
    object-fit: contain;
    position: absolute;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
    animation: zoomIn 0.3s ease;
    border-radius: 8px;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.8);
}

@keyframes zoomIn {
    from {
        transform: translate(-50%, -50%) scale(0.7);
        opacity: 0;
    }
    to {
        transform: translate(-50%, -50%) scale(1);
        opacity: 1;
    }
}

.image-modal-close {
    position: absolute;
    top: 20px;
    right: 35px;
    color: #ffffff;
    font-size: 40px;
    font-weight: 700;
    cursor: pointer;
    z-index: 10001;
    transition: all 0.2s ease;
    width: 50px;
    height: 50px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 50%;
    background: rgba(0, 0, 0, 0.5);
}

.image-modal-close:hover,
.image-modal-close:focus {
    background: rgba(255, 255, 255, 0.2);
    transform: rotate(90deg);
}

.image-modal-caption {
    margin: auto;
    display: block;
    max-width: 80%;
    text-align: center;
    color: #ffffff;
    padding: 20px;
    font-size: 1.1rem;
    position: absolute;
    bottom: 20px;
    left: 50%;
    transform: translateX(-50%);
    background: rgba(0, 0, 0, 0.7);
    border-radius: 8px;
}

@media (max-width: 768px) {
    .image-modal-content {
        max-width: 95%;
        max-height: 80vh;
    }
    
    .image-modal-close {
        top: 10px;
        right: 15px;
        font-size: 32px;
        width: 40px;
        height: 40px;
    }
    
    .image-modal-caption {
        font-size: 0.9rem;
        padding: 15px;
        max-width: 90%;
        bottom: 10px;
    }
}

/* Make product images clickable */
.product-image-container {
    cursor: pointer;
    position: relative;
    transition: transform 0.2s ease;
}

.product-image-container:hover {
    transform: scale(1.02);
}

/* Scroll Animation Styles */
.scroll-animate {
    opacity: 0;
    transform: translateY(30px);
    transition: opacity 0.6s ease-out, transform 0.6s ease-out;
}

/* Right side text animation (slides from right) */
.scroll-animate-right {
    opacity: 0;
    transform: translateX(30px);
    transition: opacity 0.6s ease-out, transform 0.6s ease-out;
}

/* Reverse animation (slides from top) for vote buttons */
.scroll-animate-reverse {
    opacity: 0;
    transform: translateY(-30px);
    transition: opacity 0.6s ease-out, transform 0.6s ease-out;
}

/* Bottom animation (slides from bottom) for mobile badges */
.scroll-animate-bottom {
    opacity: 0;
    transform: translateY(30px);
    transition: opacity 0.6s ease-out, transform 0.6s ease-out;
}

/* When product card is animated, trigger all child animations simultaneously */
.product-card-animate.animate .scroll-animate,
.product-card-animate.animate .scroll-animate-right,
.product-card-animate.animate .scroll-animate-reverse,
.product-card-animate.animate .scroll-animate-bottom {
    opacity: 1;
    transform: translateY(0) translateX(0);
}

/* Standalone animated elements (FAQ, similar categories, etc.) */
.faq-section.scroll-animate.animate,
.similar-categories.scroll-animate.animate,
.similar-categories-desktop-content.scroll-animate.animate {
    opacity: 1;
    transform: translateY(0);
}

/* Stagger animation delay for child elements within product cards (cards animate at different times, but all elements within a card animate together) */
.product-card-animate:nth-child(1).animate .scroll-animate,
.product-card-animate:nth-child(1).animate .scroll-animate-right,
.product-card-animate:nth-child(1).animate .scroll-animate-reverse,
.product-card-animate:nth-child(1).animate .scroll-animate-bottom {
    transition-delay: 0s;
}
.product-card-animate:nth-child(2).animate .scroll-animate,
.product-card-animate:nth-child(2).animate .scroll-animate-right,
.product-card-animate:nth-child(2).animate .scroll-animate-reverse,
.product-card-animate:nth-child(2).animate .scroll-animate-bottom {
    transition-delay: 0s;
}
.product-card-animate:nth-child(3).animate .scroll-animate,
.product-card-animate:nth-child(3).animate .scroll-animate-right,
.product-card-animate:nth-child(3).animate .scroll-animate-reverse,
.product-card-animate:nth-child(3).animate .scroll-animate-bottom {
    transition-delay: 0s;
}
.product-card-animate:nth-child(4).animate .scroll-animate,
.product-card-animate:nth-child(4).animate .scroll-animate-right,
.product-card-animate:nth-child(4).animate .scroll-animate-reverse,
.product-card-animate:nth-child(4).animate .scroll-animate-bottom {
    transition-delay: 0s;
}
.product-card-animate:nth-child(5).animate .scroll-animate,
.product-card-animate:nth-child(5).animate .scroll-animate-right,
.product-card-animate:nth-child(5).animate .scroll-animate-reverse,
.product-card-animate:nth-child(5).animate .scroll-animate-bottom {
    transition-delay: 0s;
}
.product-card-animate:nth-child(6).animate .scroll-animate,
.product-card-animate:nth-child(6).animate .scroll-animate-right,
.product-card-animate:nth-child(6).animate .scroll-animate-reverse,
.product-card-animate:nth-child(6).animate .scroll-animate-bottom {
    transition-delay: 0s;
}
.product-card-animate:nth-child(7).animate .scroll-animate,
.product-card-animate:nth-child(7).animate .scroll-animate-right,
.product-card-animate:nth-child(7).animate .scroll-animate-reverse,
.product-card-animate:nth-child(7).animate .scroll-animate-bottom {
    transition-delay: 0s;
}
.product-card-animate:nth-child(8).animate .scroll-animate,
.product-card-animate:nth-child(8).animate .scroll-animate-right,
.product-card-animate:nth-child(8).animate .scroll-animate-reverse,
.product-card-animate:nth-child(8).animate .scroll-animate-bottom {
    transition-delay: 0s;
}
.product-card-animate:nth-child(9).animate .scroll-animate,
.product-card-animate:nth-child(9).animate .scroll-animate-right,
.product-card-animate:nth-child(9).animate .scroll-animate-reverse,
.product-card-animate:nth-child(9).animate .scroll-animate-bottom {
    transition-delay: 0s;
}
.product-card-animate:nth-child(10).animate .scroll-animate,
.product-card-animate:nth-child(10).animate .scroll-animate-right,
.product-card-animate:nth-child(10).animate .scroll-animate-reverse,
.product-card-animate:nth-child(10).animate .scroll-animate-bottom {
    transition-delay: 0s;
}

/* Subtle animation for sections */
.faq-section.scroll-animate,
.similar-categories.scroll-animate,
.similar-categories-desktop-content.scroll-animate {
    transition-delay: 0.2s;
}

/* Price History Modal Styles */
/* Price History Modal CSS removed */

/* Expert Score Modal Styles */
.expert-score-modal {
    display: none;
    position: fixed;
    top: 0;
    left: 0;
    width: 100% !important;
    height: 100%;
    background: rgba(0, 0, 0, 0.75);
    z-index: 999999;
    backdrop-filter: blur(4px);
    animation: fadeIn 0.3s ease;
}

.expert-score-modal.show {
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    padding: 20px !important;
    overflow-y: auto !important;
}

.expert-score-modal-content {
    background: white;
    border-radius: 24px;
    max-width: none !important;
    width: 85vw !important;
    padding: 0;
    margin: 0 auto !important;
    position: relative;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.3);
    animation: slideUp 0.3s ease;
    max-height: 90vh;
    display: flex;
    flex-direction: column;
    overflow: hidden;
}

.expert-score-modal-close {
    position: absolute;
    top: 16px;
    right: 16px;
    background: transparent !important;
    border: none !important;
    color: #ffffff !important;
    font-size: 24px;
    line-height: 1;
    cursor: pointer;
    padding: 8px;
    border-radius: 0 !important;
    transition: all 0.2s ease;
    z-index: 101;
    display: flex;
    align-items: center;
    justify-content: center;
    width: 40px;
    height: 40px;
}

.expert-score-modal-close svg {
    stroke: #ffffff !important;
    width: 24px;
    height: 24px;
}

.expert-score-modal-close:hover {
    background: transparent !important;
    color: #ffffff !important;
    transform: rotate(90deg);
}

/* Mobile: Make close button white and ensure modal doesn't expand past screen */
@media (max-width: 768px) {
    .expert-score-modal.show {
        padding: 0 !important;
        overflow-x: hidden;
        overflow-y: hidden;
        align-items: stretch;
    }
    
    .expert-score-modal {
        width: 100% !important;
        left: 0 !important;
        right: 0 !important;
    }
    
    .expert-score-modal-content {
        max-width: 100% !important;
        width: 100% !important;
        margin: 0 auto !important;
        box-sizing: border-box !important;
        max-height: -webkit-fill-available !important;
        max-height: 100dvh !important;
        height: -webkit-fill-available !important;
        height: 100dvh !important;
        overflow-x: hidden !important;
        overflow-y: hidden !important;
        position: relative;
        display: flex !important;
        flex-direction: column !important;
        border-radius: 0 !important;
        padding-left: env(safe-area-inset-left) !important;
        padding-right: env(safe-area-inset-right) !important;
    }
    
    .expert-score-modal-header {
        padding: 16px 12px !important;
        padding-top: calc(16px + env(safe-area-inset-top)) !important;
        box-sizing: border-box !important;
        position: sticky !important;
        top: 0 !important;
        z-index: 100 !important;
        flex-shrink: 0 !important;
    }
    
    .expert-score-modal-header h3 {
        padding-left: 0 !important;
        padding-right: 0 !important;
        font-size: 1rem !important;
    }
    
    .expert-score-modal-main-score {
        padding-left: 0 !important;
        padding-right: 0 !important;
    }
    
    .expert-score-modal-close {
        position: absolute !important;
        top: calc(16px + env(safe-area-inset-top)) !important;
        right: calc(16px + env(safe-area-inset-right)) !important;
        z-index: 101 !important;
    }
    
    /* Mobile: Custom Scoring Grid - 3 columns on tablet, 2 on mobile */
    .custom-scoring-categories-grid {
        grid-template-columns: repeat(3, 1fr);
        gap: 12px;
    }
    
    .custom-scoring-category-score-box {
        width: 60px;
        height: 60px;
        font-size: 1.4rem;
    }
    
    .category-score-value {
        font-size: 1.4rem;
    }
    
    .category-label-full {
        display: none;
    }
    
    .category-label-short {
        display: block;
        font-size: 0.75rem;
    }
    
    .formula-text {
        font-size: 0.95rem;
    }
    
    .expert-score-label {
        margin-left: 0 !important;
        margin-right: 0 !important;
    }
    
    .expert-score-modal-curator {
        display: none !important;
    }
    
    .expert-score-breakdown {
        padding: 16px 12px !important;
        box-sizing: border-box !important;
        overflow-x: hidden !important;
        overflow-y: auto !important;
        width: 100% !important;
        max-width: 100% !important;
        flex: 1 !important;
        -webkit-overflow-scrolling: touch !important;
    }
    
    .expert-score-methodology-note {
        padding: 16px !important;
        box-sizing: border-box !important;
        margin-bottom: 16px !important;
    }
    
    .expert-score-methodology-note h4 {
        font-size: 1rem !important;
    }
    
    .expert-score-methodology-note p {
        font-size: 0.85rem !important;
        word-wrap: break-word !important;
        overflow-wrap: break-word !important;
    }
    
    .expert-score-categories-grid {
        grid-template-columns: repeat(2, 1fr) !important;
        gap: 12px !important;
        margin-bottom: 16px !important;
        width: 100% !important;
        box-sizing: border-box !important;
    }
    
    .expert-score-category-box {
        padding: 10px !important;
        box-sizing: border-box !important;
        width: 100% !important;
        max-width: 100% !important;
    }
    
    .expert-score-category-circle {
        width: 50px !important;
        height: 50px !important;
    }
    
    .expert-score-category-value {
        font-size: 1.1rem !important;
    }
    
    .expert-score-category-name {
        font-size: 0.75rem !important;
        text-align: center !important;
        word-wrap: break-word !important;
        overflow-wrap: break-word !important;
    }
    
    .expert-score-badge {
        box-sizing: border-box !important;
        width: 100% !important;
        max-width: 100% !important;
        padding: 12px !important;
        margin-bottom: 12px !important;
    }
    
    .expert-score-badge-content {
        box-sizing: border-box !important;
        width: 100% !important;
        max-width: 100% !important;
    }
    
    .expert-score-badge-description {
        word-wrap: break-word !important;
        overflow-wrap: break-word !important;
        font-size: 0.85rem !important;
    }
    
    .expert-score-modal-close {
        background: transparent !important;
        border: none !important;
        color: #ffffff !important;
    }
    
    .expert-score-modal-close:hover {
        background: transparent !important;
        color: #ffffff !important;
    }
    
    .expert-score-modal-close svg {
        stroke: #ffffff !important;
    }
}

.expert-score-modal-header {
    padding: 20px 24px 20px;
    text-align: center;
    background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 50%, #1e40af 100%);
    border-radius: 24px 24px 0 0;
    position: sticky;
    width: 100% !important;
    top: 0;
    z-index: 100;
    overflow: hidden;
    min-height: 120px;
    display: flex;
    flex-direction: column;
    justify-content: center;
    align-items: center;
    flex-shrink: 0;
}

/* Hide curator section for custom scoring to ensure proper centering */
.expert-score-breakdown:has(.custom-scoring-categories) ~ * .expert-score-modal-curator,
.expert-score-breakdown:has(.custom-scoring-categories) .expert-score-modal-curator {
    display: none !important;
}

/* Expert/Influencer Curator Section (Upper Left) - Hidden for custom scoring */
.expert-score-modal-curator {
    position: absolute;
    top: 50%;
    transform: translateY(-50%);
    left: 16px;
    display: none;
    align-items: center;
    gap: 12px;
    z-index: 5;
}

.expert-score-modal-curator-image {
    width: 48px;
    height: 48px;
    border-radius: 50%;
    object-fit: cover;
    border: 2px solid rgba(255, 255, 255, 0.3);
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.2);
}

.expert-score-modal-curator-placeholder {
    width: 48px;
    height: 48px;
    border-radius: 50%;
    background: rgba(255, 255, 255, 0.2);
    border: 2px solid rgba(255, 255, 255, 0.3);
    display: flex;
    align-items: center;
    justify-content: center;
    color: #ffffff;
}

.expert-score-modal-curator-info {
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.expert-score-modal-curator-label {
    font-size: 0.7rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: rgba(255, 255, 255, 0.8);
    line-height: 1;
}

.expert-score-modal-curator-name {
    font-size: 0.9rem;
    font-weight: 700;
    color: #ffffff;
    line-height: 1.2;
}

.expert-score-modal-header::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: radial-gradient(circle at 50% 0%, rgba(255, 255, 255, 0.1) 0%, transparent 70%);
    pointer-events: none;
}

.expert-score-modal-header h3 {
    margin: 0 0 10px;
    font-size: 1.2rem;
    font-weight: 700;
    color: #ffffff;
    text-shadow: 0 2px 4px rgba(0, 0, 0, 0.2);
    position: relative;
    z-index: 1;
    padding-left: 0;
    padding-right: 0;
}

.expert-score-modal-main-score {
    display: flex;
    align-items: baseline;
    justify-content: center;
    gap: 6px;
    margin-bottom: 8px;
    padding-left: 0;
    padding-right: 0;
    position: relative;
    z-index: 1;
}

.expert-score-value {
    font-size: 2rem;
    font-weight: 700;
    line-height: 1;
    color: #ffffff;
    position: relative;
    z-index: 1;
}

.expert-score-max {
    font-size: 1.2rem;
    font-weight: 600;
    color: #ffffff;
    opacity: 0.9;
    position: relative;
    z-index: 1;
}

.expert-score-label {
    font-size: 0.875rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: #ffffff;
    padding: 8px 20px;
    background: rgba(255, 255, 255, 0.2);
    border-radius: 25px;
    display: inline-block;
    position: relative;
    z-index: 1;
    margin-left: 140px;
    margin-right: 50px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.15);
}

.expert-score-breakdown {
    padding: 24px;
    flex: 1;
    overflow-y: auto;
    overflow-x: hidden;
}

/* Methodology Note */
.expert-score-methodology-note {
    margin-bottom: 24px;
    padding: 20px;
    background: linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%);
    border-radius: 12px;
    border-left: 4px solid #3b82f6;
}

.expert-score-methodology-note h4 {
    font-size: 1.1rem;
    font-weight: 700;
    color: #1e293b;
    margin: 0 0 12px;
}

.expert-score-methodology-note p {
    font-size: 0.9rem;
    color: #475569;
    line-height: 1.7;
    margin: 0;
}

/* Score Categories Grid */
.expert-score-categories-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 16px;
    margin-bottom: 24px;
}

.expert-score-category-box {
    display: flex;
    flex-direction: column;
    align-items: center;
    padding: 12px;
    background: #ffffff;
    border-radius: 12px;
    transition: all 0.3s ease;
}

.expert-score-category-box:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1);
}

.expert-score-category-circle {
    width: 60px;
    height: 60px;
    border-radius: 50%;
    border: 3px solid;
    display: flex;
    align-items: center;
    justify-content: center;
    margin-bottom: 8px;
    transition: all 0.3s ease;
}

.expert-score-category-box:hover .expert-score-category-circle {
    transform: scale(1.1);
}

.expert-score-category-value {
    font-size: 1.25rem;
    font-weight: 700;
}

.expert-score-category-name {
    font-size: 0.8rem;
    font-weight: 600;
    color: #1e293b;
    text-align: center;
    margin-bottom: 8px;
    line-height: 1.3;
}

.expert-score-category-bar {
    display: none;
}

.expert-score-category-bar-fill {
    display: none;
}

/* Mobile grid adjustments are now handled in the main mobile media query above */

/* Expert Score Badges */
.expert-score-key-highlights {
    margin-top: 24px;
    padding-top: 24px;
    border-top: 2px solid #e2e8f0;
}

.expert-score-badges-header {
    margin-bottom: 24px;
    padding: 16px 20px;
    background: linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%);
    border-radius: 12px;
    border-left: 4px solid #3b82f6;
}

.expert-score-key-highlights h4 {
    font-size: 1.2rem;
    font-weight: 700;
    color: #1e293b;
    margin: 0 0 12px;
    display: flex;
    align-items: center;
    gap: 10px;
    padding-bottom: 0;
    border-bottom: none;
}

.expert-score-key-highlights h4::before {
    content: '';
    width: 4px;
    height: 24px;
    background: linear-gradient(135deg, #3b82f6 0%, #1d4ed8 100%);
    border-radius: 2px;
    flex-shrink: 0;
}

.expert-score-badges-intro {
    font-size: 0.9rem;
    color: #475569;
    margin: 0;
    font-style: normal;
    line-height: 1.6;
    font-weight: 500;
}

.expert-score-badges-grid {
    display: flex;
    flex-direction: column;
    gap: 10px;
}

/* Badge styling matching Level 4 page - ensure these styles apply in modal */
.expert-score-badges-grid .award-dynamic-badge {
    display: flex !important;
    flex-direction: row !important;
    align-items: center !important;
    justify-content: flex-start !important;
    gap: 12px !important;
    padding: 12px 16px !important;
    border-radius: 8px !important;
    font-size: 0.95rem !important;
    font-weight: 700 !important;
    cursor: pointer !important;
    transition: all 0.2s ease !important;
    border: none !important;
    border-left: 4px solid !important;
    text-align: left !important;
    min-height: 48px !important;
    color: #1e293b !important;
    background: #f5f5f5 !important;
}

.expert-score-badges-grid .award-dynamic-badge:hover {
    transform: translateY(-2px) !important;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15) !important;
    background: #f0f0f0 !important;
}

.expert-score-badges-grid .award-dynamic-badge svg {
    width: 24px !important;
    height: 24px !important;
    flex-shrink: 0 !important;
    fill: currentColor !important;
}

.expert-score-badges-grid .badge-text {
    text-transform: uppercase !important;
    font-weight: 700 !important;
    font-size: 0.95rem !important;
    line-height: 1.2 !important;
    word-break: break-word !important;
    flex: 1 !important;
    color: #1e293b !important;
}

/* Ensure award-dynamic-badge color classes work in modal - color only on left border */
.expert-score-badges-grid .award-dynamic-purple {
    background: #f5f5f5 !important;
    color: #1e293b !important;
    border-left-color: #8b5cf6 !important;
}

.expert-score-badges-grid .award-dynamic-red {
    background: #f5f5f5 !important;
    color: #1e293b !important;
    border-left-color: #ef4444 !important;
}

.expert-score-badges-grid .award-dynamic-blue {
    background: #f5f5f5 !important;
    color: #1e293b !important;
    border-left-color: #3b82f6 !important;
}

.expert-score-badges-grid .award-dynamic-teal {
    background: #f5f5f5 !important;
    color: #1e293b !important;
    border-left-color: #14b8a6 !important;
}

.expert-score-badges-grid .award-dynamic-yellow {
    background: #f5f5f5 !important;
    color: #1e293b !important;
    border-left-color: #eab308 !important;
}

.expert-score-badges-grid .award-dynamic-green {
    background: #f5f5f5 !important;
    color: #1e293b !important;
    border-left-color: #10b981 !important;
}

.expert-score-badges-grid .award-dynamic-orange {
    background: #f5f5f5 !important;
    color: #1e293b !important;
    border-left-color: #f59e0b !important;
}

.expert-score-badges-grid .award-dynamic-pink {
    background: #f5f5f5 !important;
    color: #1e293b !important;
    border-left-color: #ec4899 !important;
}

/* Badge item wrapper for badge + description */
.expert-score-badge-item {
    display: flex;
    flex-direction: column;
    gap: 8px;
    padding: 12px;
    background: #ffffff;
    border-radius: 10px;
    border: 1px solid #e2e8f0;
    transition: all 0.3s ease;
}

.expert-score-badge-item:hover {
    border-color: #cbd5e1;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08);
    transform: translateY(-1px);
}

.expert-score-badge-description {
    font-size: 0.875rem;
    color: #475569;
    line-height: 1.6;
    margin: 0;
    padding-top: 4px;
    font-weight: 400;
    word-wrap: break-word;
    overflow-wrap: break-word;
}

/* Custom Scoring Styles */
.custom-scoring-formula-banner {
    background: #f8fafc;
    border-radius: 12px;
    padding: 16px 20px;
    margin-bottom: 24px;
    border: 1px solid #e2e8f0;
    text-align: center;
}

.scoring-formula-simple {
    display: flex;
    align-items: center;
    justify-content: center;
}

.formula-text {
    color: #1e293b;
    font-size: 1.1rem;
    font-weight: 600;
    font-family: 'Georgia', 'Times New Roman', serif;
    letter-spacing: 0.5px;
}

.custom-scoring-categories-grid {
    display: grid;
    grid-template-columns: repeat(6, 1fr);
    gap: 16px;
    margin-bottom: 32px;
}

.custom-scoring-category-card {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 12px;
    padding: 16px 8px;
    background: #ffffff;
    border-radius: 12px;
    border: 1px solid #e2e8f0;
    transition: all 0.3s ease;
}

.custom-scoring-category-card:hover {
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1);
    transform: translateY(-2px);
}

.custom-scoring-category-score-box {
    width: 80px;
    height: 80px;
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.75rem;
    font-weight: 700;
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.1);
}

.category-score-value {
    font-size: 1.75rem;
    font-weight: 700;
}

.custom-scoring-category-label {
    text-align: center;
    width: 100%;
}

.category-label-full {
    display: block;
    font-size: 0.85rem;
    font-weight: 600;
    color: #1e293b;
    line-height: 1.4;
    word-wrap: break-word;
}

.category-label-short {
    display: none;
    font-size: 0.8rem;
    font-weight: 600;
    color: #1e293b;
    line-height: 1.4;
}

.custom-scoring-bullets-section {
    margin-top: 32px;
    padding-top: 32px;
    border-top: 2px solid #e2e8f0;
}

.custom-scoring-category-bullets {
    margin-bottom: 24px;
}

.category-bullets-title {
    font-size: 1.1rem;
    font-weight: 700;
    color: #1e293b;
    margin: 0 0 16px;
    padding-bottom: 8px;
    border-bottom: 2px solid #e2e8f0;
}

.custom-scoring-categories {
    display: flex;
    flex-direction: column;
    gap: 20px;
    padding: 0;
}

.custom-scoring-category-item {
    background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%);
    border-radius: 12px;
    padding: 20px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.06);
    border: 1px solid #e2e8f0;
    transition: all 0.3s ease;
}

.custom-scoring-category-item:hover {
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1);
    transform: translateY(-2px);
}

.custom-scoring-category-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 16px;
    padding-bottom: 12px;
    border-bottom: 2px solid #e2e8f0;
}

.custom-scoring-category-name {
    font-size: 1.1rem;
    font-weight: 700;
    color: #1e293b;
    margin: 0;
    flex: 1;
}

.custom-scoring-category-score {
    font-size: 1.125rem;
    font-weight: 700;
    min-width: 52px;
    text-align: center;
    padding: 6px 10px;
    border-radius: 8px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
}

.custom-scoring-bullets {
    list-style: none;
    padding: 0;
    margin: 0;
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.custom-scoring-bullet {
    display: flex;
    align-items: flex-start;
    gap: 12px;
    padding: 12px;
    background: #ffffff;
    border-radius: 8px;
    border-left: 3px solid #3b82f6;
    transition: all 0.2s ease;
}

.custom-scoring-bullet:hover {
    background: #f8fafc;
    border-left-color: #1d4ed8;
}

.custom-scoring-bullet-text {
    flex: 1;
    font-size: 0.95rem;
    line-height: 1.6;
    color: #334155;
}

.custom-scoring-bullet-source {
    font-size: 0.75rem;
    color: #64748b;
    font-style: italic;
    margin-left: 4px;
}

.custom-scoring-bullet-link {
    flex-shrink: 0;
    display: flex;
    align-items: center;
    justify-content: center;
    width: 24px;
    height: 24px;
    color: #3b82f6;
    text-decoration: none;
    border-radius: 4px;
    transition: all 0.2s ease;
    padding: 4px;
}

.custom-scoring-bullet-link:hover {
    background: #dbeafe;
    color: #1d4ed8;
    transform: scale(1.1);
}

.custom-scoring-methodology-note {
    margin-top: 24px;
    padding: 16px;
    background: #f8fafc;
    border-radius: 8px;
    border-top: 2px solid #e5e7eb;
}

.custom-scoring-methodology-note p {
    font-size: 0.875rem;
    line-height: 1.6;
    color: #64748b;
    margin: 0;
}

.custom-scoring-bullet-link svg {
    width: 16px;
    height: 16px;
}

/* Mobile styles for custom scoring */
@media (max-width: 768px) {
    .custom-scoring-categories {
        gap: 16px;
    }
    
    .custom-scoring-category-item {
        padding: 16px;
    }
    
    .custom-scoring-category-header {
        flex-direction: row;
        align-items: center;
        gap: 12px;
    }
    
    .custom-scoring-category-name {
        font-size: 1rem;
        order: 2;
        flex: 1;
    }
    
    .custom-scoring-category-score {
        font-size: 0.79rem;
        min-width: 36px;
        padding: 4px 8px;
        order: 1;
        flex-shrink: 0;
    }
    
    .custom-scoring-bullet {
        padding: 10px;
    }
    
    .custom-scoring-bullet-text {
        font-size: 0.9rem;
    }
    
    .custom-scoring-bullet-source {
        font-size: 0.7rem;
    }
    
    .custom-scoring-methodology-note {
        margin-top: 16px;
        padding: 12px;
    }
    
    .custom-scoring-methodology-note p {
        font-size: 0.8rem;
    }
}

.expert-score-badge {
    padding: 14px 16px;
    background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%);
    border-radius: 12px;
    border-left: 3px solid;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.06);
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    position: relative;
    overflow: hidden;
    display: flex;
    align-items: flex-start;
    gap: 12px;
}

.expert-score-badge::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    width: 3px;
    height: 100%;
    background: inherit;
    opacity: 0;
    transition: opacity 0.3s ease;
}

.expert-score-badge:hover {
    transform: translateX(4px) translateY(-2px);
    box-shadow: 0 4px 16px rgba(0, 0, 0, 0.12);
    background: linear-gradient(135deg, #ffffff 0%, #f1f5f9 100%);
}

.expert-score-badge-icon {
    width: 32px;
    height: 32px;
    border-radius: 8px;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    transition: all 0.3s ease;
}

.expert-score-badge:hover .expert-score-badge-icon {
    transform: scale(1.1);
}

.expert-score-badge-content {
    flex: 1;
    min-width: 0;
}

.expert-score-badge-name {
    font-size: 0.9rem;
    font-weight: 700;
    color: #1e293b;
    margin-bottom: 4px;
    line-height: 1.4;
}

.expert-score-badge-description {
    font-size: 0.85rem;
    color: #64748b;
    line-height: 1.5;
}

/* Expert Score Container Hover Effects */
.expert-score-container {
    transition: all 0.3s ease;
}

.expert-score-container:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15) !important;
}

.expert-score-desktop {
    margin-bottom: 20px !important;
}

.expert-score-desktop:hover {
    border-color: currentColor;
}

.expert-score-mobile:hover {
    transform: scale(1.05);
}
</style>

<script>
// Open image modal
function openImageModal(imgElement) {
    const modal = document.getElementById('imageModal');
    const modalImg = document.getElementById('modalImage');
    const caption = document.getElementById('imageCaption');
    
    modal.style.display = 'block';
    modalImg.src = imgElement.src;
    caption.textContent = imgElement.alt;
    
    // Prevent body scroll when modal is open
    document.body.style.overflow = 'hidden';
}

// Close image modal
function closeImageModal(event) {
    const modal = document.getElementById('imageModal');
    
    // Close if clicking on the modal background or close button
    if (event.target === modal || event.target.classList.contains('image-modal-close')) {
        modal.style.display = 'none';
        document.body.style.overflow = '';
    }
}

// Close modal on Escape key
document.addEventListener('keydown', function(e) {
    if (e.key === 'Escape') {
        const modal = document.getElementById('imageModal');
        if (modal.style.display === 'block') {
            modal.style.display = 'none';
            document.body.style.overflow = '';
        }
    }
});

// Add click handlers to all product images
document.addEventListener('DOMContentLoaded', function() {
    const productImages = document.querySelectorAll('.product-image');
    productImages.forEach(function(img) {
        img.parentElement.addEventListener('click', function(e) {
            e.preventDefault();
            openImageModal(img);
        });
    });
});

// Price History Modal Functions removed

// Escape key handler for expert score modal
document.addEventListener('keydown', function(e) {
    if (e.key === 'Escape') {
        const expertModal = document.getElementById('expertScoreModal');
        if (expertModal && expertModal.classList.contains('show')) {
            if (window.closeExpertScoreModal) {
                window.closeExpertScoreModal();
            }
        }
    }
});

// Expert Score Modal Functions (AJAX-based)

window.openExpertScoreModal = function(productID, scoreDisplay, scoreLabel) {
    const modal = document.getElementById('expertScoreModal');
    if (!modal) {
        console.error('Expert score modal not found in DOM');
        return;
    }
    
    // Update the modal header with the passed score values
    const scoreValueSpan = document.getElementById('expertScoreModalValue');
    const scoreLabelDiv = document.getElementById('expertScoreModalLabel');
    if (scoreValueSpan && scoreDisplay) {
        scoreValueSpan.textContent = scoreDisplay;
    }
    if (scoreLabelDiv && scoreLabel) {
        scoreLabelDiv.textContent = scoreLabel;
    }
    
    // Show loading state
    const breakdown = document.getElementById('expertScoreBreakdown');
    if (breakdown) {
        breakdown.innerHTML = '<div style="text-align: center; padding: 40px; color: #64748b;">Loading...</div>';
    }
    
    // Show modal immediately
    modal.classList.add('show');
    document.body.style.overflow = 'hidden';
    
    // Build URL with score parameter if available
    let fetchUrl = 'https://whatarethebest.com/_inc/getExpertScoreModal.cfm?ProductID=' + productID;
    if (scoreDisplay && scoreDisplay !== '' && scoreDisplay !== '0') {
        fetchUrl += '&ScoreDisplay=' + encodeURIComponent(scoreDisplay);
    }
    
    // Fetch modal content via AJAX
    fetch(fetchUrl)
        .then(response => {
            if (!response.ok) {
                throw new Error('Network response was not ok');
            }
            return response.text();
        })
        .then(html => {
            // Replace modal content
            const modalContent = modal.querySelector('.expert-score-modal-content');
            if (modalContent) {
                // Get the header and breakdown sections from the response
                const parser = new DOMParser();
                const doc = parser.parseFromString(html, 'text/html');
                const header = doc.querySelector('.expert-score-modal-header');
                const breakdownContent = doc.querySelector('.expert-score-breakdown');
                
                if (header) {
                    const existingHeader = modalContent.querySelector('.expert-score-modal-header');
                    if (existingHeader) {
                        existingHeader.outerHTML = header.outerHTML;
                    }
                }
                
                if (breakdownContent) {
                    if (breakdown) {
                        breakdown.innerHTML = breakdownContent.innerHTML;
                        
                        // Animate progress bars after content is inserted
                        setTimeout(function() {
                            const bars = breakdown.querySelectorAll('.expert-score-category-bar-fill[data-target]');
                            bars.forEach(function(bar, index) {
                                const target = parseFloat(bar.getAttribute('data-target'));
                                if (!isNaN(target)) {
                                    setTimeout(function() {
                                        bar.style.width = target + '%';
                                    }, index * 100);
                                }
                            });
                        }, 50);
                    }
                }
                
                // Execute any scripts in the response
                const scripts = doc.querySelectorAll('script');
                scripts.forEach(script => {
                    const newScript = document.createElement('script');
                    newScript.textContent = script.textContent;
                    document.body.appendChild(newScript);
                    document.body.removeChild(newScript);
                });
            }
        })
        .catch(error => {
            console.error('Error loading expert score modal:', error);
            if (breakdown) {
                breakdown.innerHTML = '<div style="text-align: center; padding: 40px; color: #ef4444;">Error loading score data. Please try again.</div>';
            }
        });
};

// Also define without window prefix for compatibility with onclick handlers
var openExpertScoreModal = window.openExpertScoreModal;


window.closeExpertScoreModal = function() {
    const modal = document.getElementById('expertScoreModal');
    if (modal) {
        modal.classList.remove('show');
        document.body.style.overflow = '';
    }
};

// Deep Research Modal Functions
window.openDeepResearchModal = function(productID) {
    // Close expert score modal if it's open
    const expertModal = document.getElementById('expertScoreModal');
    if (expertModal && expertModal.classList.contains('show')) {
        window.closeExpertScoreModal();
    }
    
    const modal = document.getElementById('deepResearchModal');
    if (!modal) {
        console.error('Deep research modal not found in DOM');
        return;
    }
    
    // Show loading state
    const content = document.getElementById('deepResearchContent');
    if (content) {
        content.innerHTML = '<div style="text-align: center; padding: 40px; color: #64748b;">Loading...</div>';
    }
    
    // Show modal immediately
    modal.style.display = 'flex';
    modal.classList.add('show');
    document.body.style.overflow = 'hidden';
    
    // Fetch modal content via AJAX
    fetch('https://whatarethebest.com/_inc/getDeepResearchModal.cfm?ProductID=' + productID)
        .then(response => {
            if (!response.ok) {
                // Get error details
                return response.text().then(text => {
                    throw new Error('HTTP ' + response.status + ': ' + text.substring(0, 200));
                });
            }
            return response.text();
        })
        .then(html => {
            // Replace modal content - use deep-research-modal-content first, fallback to expert-score-modal-content
            const modalContent = modal.querySelector('.deep-research-modal-content') || modal.querySelector('.expert-score-modal-content');
            if (modalContent) {
                const parser = new DOMParser();
                const doc = parser.parseFromString(html, 'text/html');
                const header = doc.querySelector('.deep-research-modal-header');
                const contentDiv = doc.querySelector('.deep-research-content');
                
                if (header) {
                    const existingHeader = modalContent.querySelector('.deep-research-modal-header');
                    if (existingHeader) {
                        existingHeader.outerHTML = header.outerHTML;
                    } else {
                        // Insert header if it doesn't exist
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<script>
function toggleDetails(productId) {
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// Voting System
document.addEventListener('DOMContentLoaded', function() {
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    const now = new Date();
    const tomorrow = new Date(now.getFullYear(), now.getMonth(), now.getDate() + 1);
    const msUntilMidnight = tomorrow - now;
    
    setTimeout(function() {
        localStorage.removeItem('productVotes');
        location.reload(); // Reload to reset UI
    }, msUntilMidnight);
});
</script>


<div id="awardModal" class="award-modal" onclick="if(event.target === this) closeAwardModal();">
    <div class="award-modal-content">
        <button class="award-modal-close" onclick="closeAwardModal()" aria-label="Close">&times;</button>
        
        <div class="award-modal-header">
            <div id="awardModalIcon" class="award-modal-icon">
                <!-- SVG will be inserted here -->
            </div>
            <h2 id="awardModalTitle" class="award-modal-title"></h2>
        </div>
        
        <div class="award-modal-body">
            <div class="award-description">
                <h4>What This Award Means</h4>
                <p id="awardDescriptionText"></p>
            </div>
        </div>
    </div>
</div>

<script>
// Award Modal Functionality
function openAwardModal(element, event) {
    event.preventDefault();
    event.stopPropagation();
    
    const awardType = element.getAttribute('data-award-type');
    const productId = element.getAttribute('data-product-id');
    const badgeName = element.getAttribute('data-badge-name');
    
    // Award configurations
    const awardConfig = {
        'best-overall': {
            title: 'Best Overall',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"/></svg>',
            iconClass: 'best-overall',
            description: 'This product earned the Best Overall award for achieving the highest quality score in its category. It represents the perfect balance of performance, features, user satisfaction, and value. Our expert curator selected this product as the top recommendation based on comprehensive analysis of ratings, reviews, and real-world testing.'
        },
        'best-value': {
            title: 'Best Value',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M11.8 10.9c-2.27-.59-3-1.2-3-2.15 0-1.09 1.01-1.85 2.7-1.85 1.78 0 2.44.85 2.5 2.1h2.21c-.07-1.72-1.12-3.3-3.21-3.81V3h-3v2.16c-1.94.42-3.5 1.68-3.5 3.61 0 2.31 1.91 3.46 4.7 4.13 2.5.6 3 1.48 3 2.41 0 .69-.49 1.79-2.7 1.79-2.06 0-2.87-.92-2.98-2.1h-2.2c.12 2.19 1.76 3.42 3.68 3.83V21h3v-2.15c1.95-.37 3.5-1.5 3.5-3.55 0-2.84-2.43-3.81-4.7-4.4z"/></svg>',
            iconClass: 'best-value',
            description: 'This product earned the Best Value award for offering the optimal combination of quality and affordability. It delivers exceptional performance relative to its price point, making it the smartest purchase for budget-conscious shoppers who refuse to compromise on quality. Our curator evaluated price-to-performance ratio, long-term value, and overall cost-effectiveness.'
        },
        'highest-rated': {
            title: 'Highest Rated',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 17.27L18.18 21l-1.64-7.03L22 9.24l-7.19-.61L12 2 9.19 8.63 2 9.24l5.46 4.73L5.82 21z"/></svg>',
            iconClass: 'highest-rated',
            description: 'This product earned the Highest Rated award for receiving the most positive customer reviews and highest average rating from verified users. Real customers have consistently praised its performance, reliability, and quality. Our curator verified that this product has the strongest track record of customer satisfaction in its category.'
        },
        'best-features': {
            title: badgeName || 'Best Features',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"/></svg>',
            iconClass: 'best-features',
            description: 'This product earned recognition for outstanding features and innovation. It demonstrates exceptional design, advanced functionality, or superior capabilities that set it apart in its category. Our scoring system identified this product as having features that exceed industry standards and customer expectations.'
        },
        'best-value-badge': {
            title: badgeName || 'Best Budget Pick',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M11.8 10.9c-2.27-.59-3-1.2-3-2.15 0-1.09 1.01-1.85 2.7-1.85 1.78 0 2.44.85 2.5 2.1h2.21c-.07-1.72-1.12-3.3-3.21-3.81V3h-3v2.16c-1.94.42-3.5 1.68-3.5 3.61 0 2.31 1.91 3.46 4.7 4.13 2.5.6 3 1.48 3 2.41 0 .69-.49 1.79-2.7 1.79-2.06 0-2.87-.92-2.98-2.1h-2.2c.12 2.19 1.76 3.42 3.68 3.83V21h3v-2.15c1.95-.37 3.5-1.5 3.5-3.55 0-2.84-2.43-3.81-4.7-4.4z"/></svg>',
            iconClass: 'best-value-badge',
            description: 'This product earned recognition for exceptional value, offering outstanding quality at an affordable price point. It provides the best price-to-performance ratio in its category, making it an excellent choice for budget-conscious shoppers who want quality without compromise.'
        },
        'best-reliability': {
            title: badgeName || 'Best Reliability',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 1L3 5v6c0 5.55 3.84 10.74 9 12 5.16-1.26 9-6.45 9-12V5l-9-4zm-2 16l-5-5 1.41-1.41L10 14.17l7.59-7.59L19 8l-9 9z"/></svg>',
            iconClass: 'best-reliability',
            description: 'This product earned recognition for exceptional reliability and customer satisfaction. It consistently delivers on its promises, with minimal issues, excellent build quality, and strong long-term performance. Our scoring system identified this product as having the highest satisfaction and reliability scores in its category.'
        },
        'most-popular': {
            title: badgeName || 'Most Popular Choice',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M16 6l2.29 2.29-4.88 4.88-4-4L2 16.59 3.41 18l6-6 4 4 6.3-6.29L22 12V6z"/></svg>',
            iconClass: 'most-popular',
            description: 'This product earned recognition as a popular choice, showing strong market presence and customer interest. It\'s among the most sought-after products in its category, with high popularity scores indicating widespread appeal and positive consumer sentiment.'
        },
        'expert-trusted': {
            title: badgeName || 'Expert Trusted',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 1L3 5v6c0 5.55 3.84 10.74 9 12 5.16-1.26 9-6.45 9-12V5l-9-4zm0 10.99h7c-.53 4.12-3.28 7.79-7 8.94V12H5V6.3l7-3.11v8.8z"/></svg>',
            iconClass: 'expert-trusted',
            description: 'This product earned recognition from expert curators and editors for its exceptional quality and performance. It has been thoroughly evaluated and recommended by our expert team based on rigorous testing, analysis, and industry knowledge.'
        },
        'best-availability': {
            title: badgeName || 'Best Availability',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2C6.48 2 2 6.48 2 12s4.48 10 10 10 10-4.48 10-10S17.52 2 12 2zm-2 15l-5-5 1.41-1.41L10 14.17l7.59-7.59L19 8l-9 9z"/></svg>',
            iconClass: 'best-availability',
            description: 'This product earned recognition for excellent availability and merchant coverage. It\'s easily accessible through multiple reputable retailers, ensuring customers can find and purchase it reliably without long wait times or stock issues.'
        },
        'highly-recommended': {
            title: badgeName || 'Highly Recommended',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"/></svg>',
            iconClass: 'highly-recommended',
            description: 'This product earned recognition for exceptional overall quality and high confidence scores. Our comprehensive scoring system identified this product as highly recommended based on multiple factors including performance, value, reliability, and customer satisfaction.'
        },
        'general': {
            title: badgeName || 'Award Winner',
            icon: '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"/></svg>',
            iconClass: 'general',
            description: 'This product earned recognition for outstanding performance in its category. Our scoring system identified strengths across multiple dimensions, making it a top recommendation for customers.'
        },
        'dynamic': {
            title: badgeName || element.getAttribute('data-badge-name') || 'Award',
            icon: element.getAttribute('data-badge-icon') ? '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"/></svg>' : '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"/></svg>',
            iconClass: 'dynamic-' + (element.getAttribute('data-badge-color') || 'purple'),
            description: element.getAttribute('data-badge-description') || 'This product earned recognition for outstanding features in its category.'
        }
    };
    
    const config = awardConfig[awardType];
    if (!config) return;
    
    // Set modal content
    document.getElementById('awardModalTitle').textContent = config.title;
    
    // For dynamic badges, use the description from the element attribute
    if (awardType === 'dynamic') {
        // Get description from data attribute (handles both uppercase and lowercase JSON keys)
        const dynamicDescription = element.getAttribute('data-badge-description');
        document.getElementById('awardDescriptionText').textContent = dynamicDescription || config.description;
        
        // Set icon based on badge icon attribute
        const badgeIconRaw = element.getAttribute('data-badge-icon');
        const badgeIcon = badgeIconRaw ? badgeIconRaw.replace(/^fa-/, '').toLowerCase() : 'star';
        let iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z"/></svg>';
        
        // Map icon names to SVG paths
        if (badgeIcon === 'fire' || badgeIcon === 'flame') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M17.5 16.5c1.93 0 3.5-1.57 3.5-3.5s-1.57-3.5-3.5-3.5-3.5 1.57-3.5 3.5 1.57 3.5 3.5 3.5zm-5.5-3.5c0-1.93-1.57-3.5-3.5-3.5S5.5 11.07 5.5 13s1.57 3.5 3.5 3.5 3.5-1.57 3.5-3.5zm-1 0c0 1.38 1.12 2.5 2.5 2.5s2.5-1.12 2.5-2.5-1.12-2.5-2.5-2.5-2.5 1.12-2.5 2.5zm9.5-1.5l-2-2-2 2-2-2 2-2 2 2 2-2 2 2z"/></svg>';
        } else if (badgeIcon === 'bolt' || badgeIcon === 'lightning' || badgeIcon === 'zap') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M7 2v11h3v9l7-12h-4l4-8z"/></svg>';
        } else if (badgeIcon === 'house-chimney' || badgeIcon === 'house' || badgeIcon === 'home') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 3L2 12h3v8h6v-6h2v6h6v-8h3L12 3zm0 2.84L18 12h-2v6h-2v-6H8v-2h4z"/></svg>';
        } else if (badgeIcon === 'wave-square') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M2 12h2v2H2v-2zm4 0h4v2H6v-2zm8 0h4v2h-4v-2zm6 0h2v2h-2v-2z"/></svg>';
        } else if (badgeIcon === 'wand-magic-sparkles' || badgeIcon === 'sparkles' || badgeIcon === 'magic') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M7.5 5.5c-1.1 0-2 .9-2 2s.9 2 2 2 2-.9 2-2-.9-2-2-2zm9 0c-1.1 0-2 .9-2 2s.9 2 2 2 2-.9 2-2-.9-2-2-2zm-9 9c-1.1 0-2 .9-2 2s.9 2 2 2 2-.9 2-2-.9-2-2-2zM22 12l-5-5v3h-4v4h4v3l5-5z"/></svg>';
        } else if (badgeIcon === 'volume-xmark' || badgeIcon === 'volume-mute' || badgeIcon === 'volume-off') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M16.5 12c0-1.77-1.02-3.29-2.5-4.03v2.21l2.45 2.45c.03-.2.05-.41.05-.63zm2.5 0c0 .94-.2 1.82-.54 2.64l1.51 1.51C20.63 14.91 21 13.5 21 12c0-4.28-2.99-7.86-7-8.77v2.06c2.89.86 5 3.54 5 6.71zM4.27 3L3 4.27 7.73 9H3v6h4l5 5v-6.73l4.25 4.25c-.67.52-1.42.93-2.25 1.18v2.06c1.38.31 2.63.95 3.69 1.81L19 19.73 20.73 18l-14-14L4.27 3zM12 4L9.91 6.09 12 8.18V4z"/></svg>';
        } else if (badgeIcon === 'people-group' || badgeIcon === 'users') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M16 11c1.66 0 2.99-1.34 2.99-3S17.66 5 16 5c-1.66 0-3 1.34-3 3s1.34 3 3 3zm-8 0c1.66 0 2.99-1.34 2.99-3S9.66 5 8 5C6.34 5 5 6.34 5 8s1.34 3 3 3zm0 2c-2.33 0-7 1.17-7 3.5V19h14v-2.5c0-2.33-4.67-3.5-7-3.5zm8 0c-.29 0-.62.02-.97.05 1.16.84 1.97 1.97 1.97 3.45V19h6v-2.5c0-2.33-4.67-3.5-7-3.5z"/></svg>';
        } else if (badgeIcon === 'droplet' || badgeIcon === 'water') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2.69l5.66 5.66a8 8 0 1 1-11.31 0z"/></svg>';
        } else if (badgeIcon === 'fan') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2C6.48 2 2 6.48 2 12s4.48 10 10 10 10-4.48 10-10S17.52 2 12 2zm0 18c-4.41 0-8-3.59-8-8s3.59-8 8-8 8 3.59 8 8-3.59 8-8 8zm-1-13h2v6h-2zm0 8h2v2h-2z"/></svg>';
        } else if (badgeIcon === 'bowl-food' || badgeIcon === 'bowl') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2C6.48 2 2 6.48 2 12s4.48 10 10 10 10-4.48 10-10S17.52 2 12 2zm0 18c-4.41 0-8-3.59-8-8s3.59-8 8-8 8 3.59 8 8-3.59 8-8 8zm-1-13h2v6h-2zm0 8h2v2h-2z"/></svg>';
        } else if (badgeIcon === 'snowflake') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M20.79 13.95l-1.07-.83.46-1.43c.25-.78-.38-1.58-1.19-1.58h-1.42l-.85-1.43c-.25-.42-.7-.7-1.19-.7h-1.42c-.97 0-1.76.79-1.76 1.76v.47l-1.07.83c-.74.58-1.7.58-2.44 0L7.18 9.33v-.47c0-.97-.79-1.76-1.76-1.76H4c-.49 0-.94.28-1.19.7L2 9.11H.58c-.81 0-1.44.8-1.19 1.58l.46 1.43-1.07.83c-.74.58-.74 1.7 0 2.28l1.07.83-.46 1.43c-.25.78.38 1.58 1.19 1.58h1.42l.85 1.43c.25.42.7.7 1.19.7h1.42c.97 0 1.76-.79 1.76-1.76v-.47l1.07-.83c.74-.58 1.7-.58 2.44 0l1.07.83v.47c0 .97.79 1.76 1.76 1.76H14c.49 0 .94-.28 1.19-.7l.85-1.43h1.42c.81 0 1.44-.8 1.19-1.58l-.46-1.43 1.07-.83c.74-.58.74-1.7 0-2.28zM12 8c2.21 0 4 1.79 4 4s-1.79 4-4 4-4-1.79-4-4 1.79-4 4-4z"/></svg>';
        } else if (badgeIcon === 'down-left-and-up-right-to-center' || badgeIcon === 'arrows-to-center') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M9 5v2h2V5H9zm6 0v2h2V5h-2zm-6 12v-2H7v2h2zm8-2v2h-2v-2h2zm-2-4v2H9v-2h6zm-8 4h2v-2H7v2zm12-6h-2v2h2v-2z"/></svg>';
        } else if (badgeIcon === 'wind') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M4 10c-1.1 0-2 .9-2 2s.9 2 2 2 2-.9 2-2-.9-2-2-2zm8 0c-1.1 0-2 .9-2 2s.9 2 2 2 2-.9 2-2-.9-2-2-2zm8 0c-1.1 0-2 .9-2 2s.9 2 2 2 2-.9 2-2-.9-2-2-2z"/></svg>';
        } else if (badgeIcon === 'universal-access' || badgeIcon === 'accessibility') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2C6.48 2 2 6.48 2 12s4.48 10 10 10 10-4.48 10-10S17.52 2 12 2zm-2 16l-5-5 1.41-1.41L10 14.17l7.59-7.59L19 8l-9 9zm-1-8c1.1 0 2-.9 2-2s-.9-2-2-2-2 .9-2 2 .9 2 2 2zm8 0c1.1 0 2-.9 2-2s-.9-2-2-2-2 .9-2 2 .9 2 2 2z"/></svg>';
        } else if (badgeIcon === 'border-all') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M3 3v18h18V3H3zm8 16H5v-6h6v6zm0-8H5V5h6v6zm8 8h-6v-6h6v6zm0-8h-6V5h6v6z"/></svg>';
        } else if (badgeIcon === 'leaf') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M17 8C8 10 5.9 16.17 3.82 21.34l1.89.66C7.19 19.14 9.07 18 12 18c3 0 5.81 1.14 7.29 2h.01l1.89-.66C19.9 16.17 17.8 10 17 8zm-5 7c-2.76 0-5-2.24-5-5s2.24-5 5-5 5 2.24 5 5-2.24 5-5 5z"/></svg>';
        } else if (badgeIcon === 'utensils' || badgeIcon === 'cutlery') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M8.1 13.34l2.83-2.83L3.91 3c-1.56 1.56-1.56 4.09 0 5.66l5.19 4.68zm6.78-1.81c1.53.71 3.68.21 5.27-1.38 1.91-1.91 2.28-4.65.81-6.12l-1.59 1.59 1.41 1.41 1.59-1.59c1.46-1.46 4.2-1.1 6.12.81 1.59 1.59 2.09 3.74 1.38 5.27L3.7 19.87l1.41 1.41L12 14.41l6.88 6.88 1.41-1.41L13.41 13l1.47-1.47z"/></svg>';
        } else if (badgeIcon === 'broom') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M19.36 2.72L20.78 4.14l-4.59 4.59-.36-.36c-.39-.39-1.02-.39-1.41 0l-1.41 1.41c-.39.39-.39 1.02 0 1.41l.36.36-7.07 7.07-1.41-1.41c-.39-.39-1.02-.39-1.41 0l-1.41 1.41c-.39.39-.39 1.02 0 1.41l1.41 1.41-1.41 1.41c-.39.39-.39 1.02 0 1.41l1.41 1.41c.39.39 1.02.39 1.41 0l1.41-1.41 1.41 1.41c.39.39 1.02.39 1.41 0l1.41-1.41c.39-.39.39-1.02 0-1.41l-1.41-1.41 1.41-1.41c.39-.39.39-1.02 0-1.41l-7.07-7.07 7.07-7.07 1.41 1.41z"/></svg>';
        } else if (badgeIcon === 'shield-alt' || badgeIcon === 'shield') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 1L3 5v6c0 5.55 3.84 10.74 9 12 5.16-1.26 9-6.45 9-12V5l-9-4zm-2 16l-5-5 1.41-1.41L10 14.17l7.59-7.59L19 8l-9 9z"/></svg>';
        } else if (badgeIcon === 'brain') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M12 2C6.48 2 2 6.48 2 12s4.48 10 10 10 10-4.48 10-10S17.52 2 12 2zm-1 17.93c-3.95-.49-7-3.85-7-7.93 0-.62.08-1.21.21-1.79L9 15v1c0 1.1.9 2 2 2v1.93zm6.9-2.54c-.26-.81-1-1.39-1.9-1.39h-1v-3c0-.55-.45-1-1-1H8v-2h2c.55 0 1-.45 1-1V7h2c1.1 0 2-.9 2-2v-.41c2.93 1.19 5 4.06 5 7.41 0 2.08-.8 3.97-2.1 5.39z"/></svg>';
        } else if (badgeIcon === 'compress-arrows-alt' || badgeIcon === 'compress') {
            iconHTML = '<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="currentColor"><path d="M22 16V8c0-1.1-.9-2-2-2H8c-1.1 0-2 .9-2 2v8c0 1.1.9 2 2 2h12c1.1 0 2-.9 2-2zm-11.5 0H8v-2.5h2.5V16zm0-4H8V9.5h2.5V12zm4 4h-2.5v-2.5H15V16zm0-4h-2.5V9.5H15V12z"/></svg>';
        }
        document.getElementById('awardModalIcon').innerHTML = iconHTML;
    } else {
        document.getElementById('awardModalIcon').innerHTML = config.icon;
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<div class="seo-scoring-breakdown" style="position: absolute; left: -9999px; width: 1px; height: 1px; overflow: hidden;" aria-hidden="true">
    
        
                <div class="product-scoring-data" data-product-id="183105" data-product-name="Planhat&#x3a;&#x20;Unified&#x20;Customer&#x20;Platform">
                    <h3>Planhat&#x3a; Unified Customer Platform - Scoring Breakdown</h3>
                    
                        <p><strong>Overall Score:</strong> 9.9 / 10.0</p>
                    
                    
                        <p><strong>Score Rationale:</strong> Planhat excels as a customer success management platform tailored for startups, offering centralized data management and predictive tools. Its integration capabilities and focus on customer retention make it a standout choice, though pricing transparency and complexity for small teams are noted tradeoffs.</p>
                    
                    
                        <h4>Category Scores:</h4>
                        <ul>
                            
                                <li>
                                    <strong>Product Capability &amp; Depth:</strong> 
                                    
                                        9.1 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Features include Customer Health Scores, Automated Workflows, Revenue Management, and Playbooks. Planhat Features&#x3a; Customer Health Scores... Automated Workflows... Revenue Management... Playbooks and Analytics
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.salesforge.ai&#x2f;directory&#x2f;sales-tools&#x2f;planhat" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform supports time-series data to track trends and compare metrics in real-time. Time Series. See trends, compare, and act in real time.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.planhat.com&#x2f;features" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Includes a Customer Portal feature for collaboration with end-customers. The customer portal stands out as the most impactful feature, allowing us to enhance our collaboration with customers
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;planhat&#x2f;reviews" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Market Credibility &amp; Trust Signals:</strong> 
                                    
                                        9.2 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Rated 4.5 stars with over 880 verified reviews on G2. Planhat has been rated 4.5 stars by 882 verified reviews on G2.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;planhat&#x2f;reviews" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Recognized as a G2 Leader in 8 categories including Customer Success and Client Portal. Planhat is a G2 Leader in &#x27;Customer Data Platform&#x27;... &#x27;Customer Success Software&#x27;... &#x27;Client Portal&#x27;
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.planhat.com&#x2f;editorial&#x2f;g2-fall-report-2023-planhat-is-the-leading-customer-platform" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Used to manage over 2.6 million customers worldwide daily. Each day worldwide, over 2.6 million customers are attracted, engaged and delighted with our intuitive yet flexible system of action.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;planhat&#x2f;reviews&#x3f;page&#x3d;4&amp;source&#x3d;search" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Usability &amp; Customer Experience:</strong> 
                                    
                                        8.4 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Seamless integration with other SaaS platforms is documented in Planhat&#x27;s integration directory.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.planhat.com&#x2f;integrations" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Users appreciate the clean, intuitive interface and data visualization. Planhat provides a clean, intuitive interface that makes it easy to track customer health
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;sellers&#x2f;planhat" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Customer support is frequently commended for responsiveness and technical knowledge. Users commend Planhat for its excellent customer support, noting responsiveness and effective assistance
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;planhat&#x2f;reviews&#x3f;qs&#x3d;pros-and-cons" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Value, Pricing &amp; Transparency:</strong> 
                                    
                                        8.9 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Pricing is available upon request, indicating a quote-based model that limits upfront cost visibility.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.planhat.com&#x2f;pricing" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Pricing model includes unlimited users&#x2f;seats, allowing entire organizations to access data without extra cost. With Planhat&#x27;s pricing model of unlimited users, no matter what tier you are on, you can expand your team &#x28;without any added costs&#x29;.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.planhat.com&#x2f;editorial&#x2f;customer-success-onboarding-keep-new-customers-happy" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Pricing is custom and not publicly listed, often starting around &#x24;25,000 annually. Pricing&#x3a; &#x24;25,000-&#x24;40,000&#x2b; annually based on customer count, not user seats.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.accoil.com&#x2f;blog&#x2f;churnzero-alternatives" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Integrations &amp; Ecosystem Strength:</strong> 
                                    
                                        9.0 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Planhat&#x27;s integration with Salesforce and other major platforms is documented in their integration directory.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.planhat.com&#x2f;integrations" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Integrates with major CRMs and communication tools like Salesforce, HubSpot, Slack, and Zendesk. Salesforce... HubSpot... Pipedrive... Slack... Zendesk... Jira
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;help.planhat.com&#x2f;en&#x2f;collections&#x2f;9801435-integrations" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Supports direct connections to data warehouses including Snowflake and BigQuery. Snowflake. Sync and backup all your data in a structured way &middot; BigQuery.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.planhat.com&#x2f;integrations" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Security, Compliance &amp; Data Protection:</strong> 
                                    
                                        9.4 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        SOC 2 compliance is outlined in Planhat&#x27;s published security documentation, ensuring data protection.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.planhat.com&#x2f;security" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform is SOC 2 Type II certified. Planhat&#x27;s is SOC 2 Type II certified, guaranteeing protection of sensitive data
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.planhat.com&#x2f;security" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Planhat holds ISO 27001 certification for information security. Planhat&#x27;s commitment to exceptional security standards and policies has been independently validated through ISO 27001 certification.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.planhat.com&#x2f;security" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Data is encrypted in transit &#x28;TLS&#x29; and at rest &#x28;AES 256-bit&#x29;. All data at-rest is secured using AES 256-bit encryption... encrypts data in-transit with TLS 1.2 or 1.3
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.planhat.com&#x2f;security" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                        </ul>
                    
                </div>
            
        
                <div class="product-scoring-data" data-product-id="183968" data-product-name="Pendo.io">
                    <h3>Pendo.io - Scoring Breakdown</h3>
                    
                        <p><strong>Overall Score:</strong> 9.7 / 10.0</p>
                    
                    
                        <p><strong>Score Rationale:</strong> Pendo.io excels as a no-code platform for startups, offering essential tools for customer success management. Its capabilities in workflow optimization and user experience enhancement are well-documented, making it a top choice for startups. The platform&#x27;s market credibility is supported by third-party recognitions, and its usability is tailored for ease of use without extensive engineering resources.</p>
                    
                    
                        <h4>Category Scores:</h4>
                        <ul>
                            
                                <li>
                                    <strong>Product Capability &amp; Depth:</strong> 
                                    
                                        9.1 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Pendo captures product usage data retroactively, allowing analysis of events from the install date forward without prior tagging. Automatic capture with retroactive analysis&#x3a; Pendo captures everything from install date forward. Define a new event today and analyze it for the past six months.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.pendo.io&#x2f;glossary&#x2f;product-analytics&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform combines product analytics, in-app guides, feedback, and roadmapping into a single stack. Pendo is a software experience management &#x28;SXM&#x29; platform that combines product analytics, in-app guides, feedback, session replay, and roadmapping into a single stack.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;userpilot.medium.com&#x2f;pendo-io-vs-userlane-is-there-a-better-alternative-bb5b2ddf205e" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Pendo provides AI-powered features like &#x27;Agent Analytics&#x27; to track interactions with AI agents and connect them to business outcomes. Agent Analytics. Measure how users interact with AI agents and connect those experiences to real outcomes like retention, conversion, and revenue.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.pendo.io&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Market Credibility &amp; Trust Signals:</strong> 
                                    
                                        9.4 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Pendo is used by leading software companies such as Salesforce, Marketo, Citrix, Zendesk, and Cisco. Leading software companies such as Salesforce, Marketo, Citrix, Zendesk, and Cisco rely on Pendo to help them improve their product experiences.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.pendo.io&#x2f;pendo-blog&#x2f;pendo-committed-compliance-gdpr-regulations&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Pendo maintains SOC 2 Type 2, HIPAA, GDPR, and ISO 27001 certifications. Pendo maintains SOC 2, HIPAA, GDPR, CCPA, and ISO 27001&#x2f;42001 certifications, providing assurance to customers operating in regulated industries.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.pendo.io&#x2f;glossary&#x2f;saas-ai-security-trust&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Usability &amp; Customer Experience:</strong> 
                                    
                                        8.7 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Users report a steep learning curve, noting that setting up analytics and segments requires extensive product knowledge. Although in-app guides may be no-code, setting up analytics, segmenting users, and tracking employee workflows will require extensive product knowledge.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;elearningindustry.com&#x2f;pendo-pricing-is-it-worth-it" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Reviews highlight that while the basics are intuitive, the platform can be overwhelming due to the volume of data and features. Don&#x27;t get me wrong, Pendos&#x27; analytics are robust... However, all that data can be overwhelming.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;userpilot.medium.com&#x2f;pendo-io-vs-userlane-is-there-a-better-alternative-bb5b2ddf205e" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Value, Pricing &amp; Transparency:</strong> 
                                    
                                        7.5 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Pricing requires custom quotes, as noted on the official website, which may limit upfront cost visibility.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.pendo.io&#x2f;pricing&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Pendo does not publicly share plans or add-on costs, requiring custom quotes. Pendo doesn&#x27;t publicly share plans or add-on costs... Pendo&#x27;s pricing&#x3f; It&#x27;s a puzzle with a lot of missing pieces.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;userguiding.com&#x2f;blog&#x2f;pendo-pricing" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Third-party data indicates the median Pendo customer pays approximately &#x24;48,463 per year. According to Vendr&#x27;s data, the median Pendo customer pays &#x24;48,463&#x2f;year.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;userguiding.com&#x2f;blog&#x2f;pendo-pricing" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The free plan is restrictive, limited to only 500 monthly active users &#x28;MAUs&#x29;. The free plan is restrictive with only 500 MAUs.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;livesession.io&#x2f;blog&#x2f;pendo-pricing-breakdown-discover-better-pendo-alternatives" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Mobile App Support &amp; SDK Capabilities:</strong> 
                                    
                                        9.0 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Listed in the company&#x27;s integration directory, Pendo.io supports integrations with major platforms like Salesforce and Slack.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.pendo.io&#x2f;integrations&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Pendo supports retroactive analytics for mobile, allowing data capture before tagging is fully configured. Yes, for certain frameworks, Pendo supports retroactive analytics, allowing you to capture and analyze data before tagging was fully configured.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.pendo.io&#x2f;product&#x2f;mobile&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Mobile SDKs are designed to collect analytics even when users are offline, syncing data once reconnected. Pendo&#x27;s mobile SDKs are designed to collect analytics even when users are offline. Once the device reconnects, Pendo syncs the data automatically.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.pendo.io&#x2f;product&#x2f;mobile&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Security, Compliance &amp; Data Protection:</strong> 
                                    
                                        9.6 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Pendo completes a SOC 2 Type II audit annually covering Security, Availability, Processing Integrity, Confidentiality, and Privacy. Pendo completes an SOC2 Type II audit every year, covering all five Trust Service Principles... Pendo&#x27;s reports have been issued with no exceptions.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;support.pendo.io&#x2f;hc&#x2f;en-us&#x2f;articles&#x2f;360031862372-Security-and-privacy-in-Pendo" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Customer data is encrypted in transit using TLS 1.3 and at rest using AES-256. Pendo utilizes TLS 1.3 for encrypting data in transit and AES-256 for encrypting data at rest.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.pendo.io&#x2f;glossary&#x2f;saas-ai-security-trust&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                        </ul>
                    
                </div>
            
        
                <div class="product-scoring-data" data-product-id="183109" data-product-name="Custify&#x20;Success&#x20;Software">
                    <h3>Custify Success Software - Scoring Breakdown</h3>
                    
                        <p><strong>Overall Score:</strong> 9.6 / 10.0</p>
                    
                    
                        <p><strong>Score Rationale:</strong> Custify Success Software excels in providing a comprehensive customer success management platform tailored for startups. It offers robust capabilities in customer monitoring and automation, which are critical for reducing churn and enhancing customer satisfaction. While it lacks standardized pricing and has limited integrations, its specialized focus on startups and strong customer insights make it a top choice in its category.</p>
                    
                    
                        <h4>Category Scores:</h4>
                        <ul>
                            
                                <li>
                                    <strong>Product Capability &amp; Depth:</strong> 
                                    
                                        8.9 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Documented in official product documentation, Custify provides a comprehensive customer 360 view and health monitoring.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.custify.com&#x2f;features" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Automation features for customer success processes are outlined in the platform&#x27;s documentation.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.custify.com&#x2f;features" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Key features include Customer 360 view, Health Scoring, Task Management, and Automated Playbooks. The features include, among others&#x3a; Customer 360 view... Growth... Tasks and Alerts... Customer Health... Automation
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.softwaresuggest.com&#x2f;custify" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Users have noted a lack of deep customization in the native reporting suite. The native reporting suite could offer more customization for advanced analytics.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;custify&#x2f;reviews" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Market Credibility &amp; Trust Signals:</strong> 
                                    
                                        9.2 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Custify is SOC 2 Type II certified, ensuring enterprise-grade security and compliance. AICPA Service Organization Control 2 &#x28;SOC 2&#x29; Certification
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.custify.com&#x2f;pricing" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform has received multiple accolades including G2 Momentum Leader and Best Support awards. G2 - Best Support 2023. Users Love Us. G2 - Momentum Leader Summer 2023.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.custify.com&#x2f;customers" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Usability &amp; Customer Experience:</strong> 
                                    
                                        9.1 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        The platform&#x27;s user interface is designed to provide a 360-degree view of customer interactions, enhancing usability.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.custify.com&#x2f;features" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Custify provides a &#x27;Concierge Onboarding&#x27; service to help clients get set up quickly. Concierge onboarding... is a purpose-built, customer success-led onboarding process that makes sure the product you bought fits you like a glove.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.custify.com&#x2f;concierge" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Reviewers highlight the ease of use and intuitive nature of the interface. Users find Custify to have an incredibly intuitive interface, making customer tracking and management effortless and efficient.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;custify&#x2f;reviews&#x3f;page&#x3d;9&amp;qs&#x3d;pros-and-cons" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Value, Pricing &amp; Transparency:</strong> 
                                    
                                        8.2 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Pricing requires custom quotes, limiting upfront cost visibility.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.custify.com&#x2f;pricing" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Third-party sources report pricing starts around &#x24;899 per month for up to 3 seats. The starting price of Custify is &#x24; 899&#x2f;Up to 3 Seats &#x2f; Users.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.softwaresuggest.com&#x2f;custify" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Official pricing pages direct users to contact the vendor rather than listing costs. Custify has not provided pricing information for this product or service.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;custify&#x2f;pricing" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Integrations &amp; Ecosystem Strength:</strong> 
                                    
                                        8.8 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Limited integrations are documented in the company&#x27;s integration directory.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.custify.com&#x2f;integrations" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Custify offers native integrations with major tools like HubSpot, Salesforce, and Stripe. Import billing information, support tickets, CRM data, marketing stats, and more from the apps you&#x27;re using right now.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.custify.com&#x2f;integrations" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        A comprehensive API allows for custom data transfer and event tracking. Our comprehensive API is the fastest way to get your data into Custify.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.custify.com&#x2f;integrations" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Support, Training &amp; Onboarding Resources:</strong> 
                                    
                                        9.4 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Comprehensive onboarding resources and support are documented in the support section.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.custify.com&#x2f;support" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Users value the outstanding customer support, often mentioning dedicated agents. Users value the outstanding customer support of Custify, with dedicated agents enhancing their onboarding and success efforts.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;custify&#x2f;reviews&#x3f;page&#x3d;10&amp;qs&#x3d;pros-and-cons" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The support model includes shared Slack channels for direct access to product specialists. The dedicated Customer Success team and shared Slack channel with direct access to product specialists have accelerated onboarding
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;custify&#x2f;reviews" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                        </ul>
                    
                </div>
            
        
                <div class="product-scoring-data" data-product-id="183114" data-product-name="Sierra&#x20;&#x7c;&#x20;Better&#x20;customer&#x20;experiences&#x20;&#x7c;&#x20;Sierra">
                    <h3>Sierra &#x7c; Better customer experiences &#x7c; Sierra - Scoring Breakdown</h3>
                    
                        <p><strong>Overall Score:</strong> 9.5 / 10.0</p>
                    
                    
                        <p><strong>Score Rationale:</strong> Sierra is a comprehensive Customer Success Management Platform tailored for startups, offering a feature-rich and scalable solution. It excels in product capability and usability, with strong market credibility supported by third-party validation. While pricing transparency is limited, its robust integrations and ecosystem strength further reinforce its position as a top-tier solution.</p>
                    
                    
                        <h4>Category Scores:</h4>
                        <ul>
                            
                                <li>
                                    <strong>Product Capability &amp; Depth:</strong> 
                                    
                                        8.9 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Documented in official product documentation, Sierra offers a comprehensive suite of customer success management tools tailored for startups.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;sierra.ai&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Features include advanced analytics and reporting capabilities, as outlined in the platform&#x27;s documentation.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;sierra.ai&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Sierra&#x27;s agents can perform concrete actions like processing refunds and updating subscriptions by integrating with CRM and ERP systems. Unlike basic chatbots, Sierra&#x27;s agents can process refunds, open tickets, and perform other concrete actions without human intervention.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;sacra.com&#x2f;c&#x2f;sierra&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform uses a &#x27;constellation&#x27; of models, routing tasks to different LLMs &#x28;OpenAI, Anthropic, Meta&#x29; based on complexity. Sierra operates on a &ldquo;constellation&rdquo; model... it routes tasks to different Large Language Models &#x28;LLMs&#x29; from providers like OpenAI, Anthropic, and Meta depending on the complexity of the request.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;serviceagent.ai&#x2f;blogs&#x2f;sierra-ai-review&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Customers like WeightWatchers and SiriusXM report high containment rates &#x28;up to 70&#x25;&#x29; using Sierra&#x27;s agents. Read how businesses like WeightWatchers, Sonos and Sirius XM excel using Sierra&#x27;s conversational AI... Resolution rate. 70&#x25;.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;sierra.ai&#x2f;customers" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Market Credibility &amp; Trust Signals:</strong> 
                                    
                                        9.5 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Sierra was valued at &#x24;4.5 billion in a funding round led by Greenoaks Capital. Sierra AI was last valued at &#x24;4.5 billion in October 2024 during a &#x24;175 million funding round led by Greenoaks Capital.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;sacra.com&#x2f;c&#x2f;sierra&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The company is led by Bret Taylor, former co-CEO of Salesforce and OpenAI board chair, and Clay Bavor, former Google executive. Sierra was launched in 2023 by Bret Taylor... and Clay Bavor... Taylor is a onetime co-chief executive of Salesforce Inc. who currently serves as OpenAI&#x27;s board chair.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;siliconangle.com&#x2f;2025&#x2f;09&#x2f;03&#x2f;ai-agent-startup-sierra-raises-350m-funding-10b-valuation&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Major enterprise clients include ADT, Sonos, and SiriusXM. Visionary startups and industry leaders already use Sierra... How SiriusXM increases listener loyalty with Sierra... How ADT embraces AI to make every second count.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;sierra.ai&#x2f;customers" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Usability &amp; Customer Experience:</strong> 
                                    
                                        8.7 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Outlined in user guides, Sierra provides a user-friendly interface, though it has a noted learning curve.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;sierra.ai&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Sierra&#x27;s agents achieve high customer satisfaction scores, such as 4.6&#x2f;5 for WeightWatchers. CSAT. 4.6. Resolution rate with Sierra. &#x7e;70&#x25; How WeightWatchers embraces AI to engage members with empathy.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;sierra.ai&#x2f;customers" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Users report a clean interface but note a steep learning curve for non-technical staff. Although marketed as no-code, building advanced agents often requires coding for logic, integrations, and testing... non-technical teams may struggle.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;capacity.com&#x2f;blog&#x2f;sierra-ai-competitors&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform includes &#x27;Agent Studio&#x27; for business users to customize agents without code, though complex tasks may still need developers. Sierra provides a second development tool, Agent Studio, that allows business users to customize agents without writing code.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;siliconangle.com&#x2f;2025&#x2f;09&#x2f;03&#x2f;ai-agent-startup-sierra-raises-350m-funding-10b-valuation&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Value, Pricing &amp; Transparency:</strong> 
                                    
                                        8.2 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Pricing requires custom quotes, limiting upfront cost visibility.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;sierra.ai&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Sierra employs an outcome-based pricing model, charging only for resolved customer issues. With outcome-based pricing, Sierra gets paid only when we complete a task for you... If the conversation is unresolved, in most cases, there&#x27;s no charge.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;sierra.ai&#x2f;blog&#x2f;outcome-based-pricing-for-ai-agents" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Annual contracts are reported to start around &#x24;150,000, placing it firmly in the enterprise category. Some sources suggest their yearly deals kick off somewhere around &#x24;150,000, which definitely puts them in the big-business, enterprise category.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.eesel.ai&#x2f;blog&#x2f;sierra-ai-pricing" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Pricing is not publicly available, requiring direct sales contact. the pricing isn&#x27;t publicly available which creates a lack of transparency and makes budgeting challenging.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.youtube.com&#x2f;watch&#x3f;v&#x3d;PlqNoa90n1k" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Autonomous Agentic Action:</strong> 
                                    
                                        9.1 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Agents can take actions like tracking orders and managing subscriptions without human help. Sierra&#x27;s agents go beyond the conversational layer - they can take actions like tracking orders without human help, ultimately driving better business outcomes.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;dheryajalan.substack.com&#x2f;p&#x2f;sierra-ai-redefining-customer-experience" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform integrates with backend systems to perform tasks like insurance disputes and home refinancing. Sierra&#x27;s software automates tasks like insurance disputes and home refinancing... targeting improved customer satisfaction and operational efficiency.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;mlq.ai&#x2f;news&#x2f;sierra-ai-raises-350m-hits-10b-valuation-joins-ai-startup-elite&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Security, Compliance &amp; Guardrails:</strong> 
                                    
                                        8.8 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Sierra uses supervisory models to monitor and correct LLM outputs to reduce hallucinations. To mitigate risks inherent in the non-deterministic nature of LLMs, Sierra wraps LLMs in supervisory layers to reduce hallucinations, ensure security, and prevent abuse.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;sierra.ai&#x2f;product&#x2f;trust-and-reliability" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform complies with major standards including SOC 2, HIPAA, and GDPR. Sierra is committed to maintaining the highest compliance standards for our customers, including SOC 2, HIPAA, GDPR, CCPA... and ISO 27001.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;sierra.ai&#x2f;product&#x2f;trust-and-reliability" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Customer data is explicitly excluded from training Sierra&#x27;s general models. Your data is never used to train models, and we use industry-standard best practices to ensure its security.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;sierra.ai&#x2f;product" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                        </ul>
                    
                </div>
            
        
                <div class="product-scoring-data" data-product-id="183103" data-product-name="Gainsight&#x20;Customer&#x20;Success&#x20;Software">
                    <h3>Gainsight Customer Success Software - Scoring Breakdown</h3>
                    
                        <p><strong>Overall Score:</strong> 9.4 / 10.0</p>
                    
                    
                        <p><strong>Score Rationale:</strong> Gainsight excels as a customer success management platform tailored for startups, offering AI-driven insights and proven playbooks that enhance customer experiences. Its comprehensive features and strong market presence justify its premium positioning, though pricing transparency and complexity may present challenges for smaller startups.</p>
                    
                    
                        <h4>Category Scores:</h4>
                        <ul>
                            
                                <li>
                                    <strong>Product Capability &amp; Depth:</strong> 
                                    
                                        9.2 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        AI-driven insights and proven playbooks are documented in Gainsight&#x27;s official product features.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.gainsight.com&#x2f;product&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Comprehensive platform approach eliminates gaps in customer journey as outlined in product documentation.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.gainsight.com&#x2f;product&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Market Credibility &amp; Trust Signals:</strong> 
                                    
                                        9.0 / 10.0
                                    
                                    
                                </li>
                            
                                <li>
                                    <strong>Usability &amp; Customer Experience:</strong> 
                                    
                                        8.2 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Complexity requiring training is noted in product reviews and documentation.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.gainsight.com&#x2f;blog&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Users report a steep learning curve and find the configuration process challenging. Users experience a steep learning curve with Gainsight PX, finding it challenging to map products and navigate options.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;gainsight-product-experience&#x2f;reviews&#x3f;qs&#x3d;pros-and-cons" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Implementation requires significant effort and often a dedicated administrator to maintain. Gainsight requires a team of in-house admins to configure and maintain the platform effectively.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.thecscafe.com&#x2f;p&#x2f;gainsight-customer-success-platform-review" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Some users find the interface not intuitive, leading to slower performance in tasks. Users find Gainsight&#x27;s interface not intuitive, leading to slow performance and difficulties in managing tasks effectively.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;gainsight-customer-success&#x2f;reviews&#x3f;qs&#x3d;pros-and-cons" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Value, Pricing &amp; Transparency:</strong> 
                                    
                                        8.7 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Pricing requires custom quotes, limiting upfront cost visibility.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.gainsight.com&#x2f;pricing&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Gainsight uses a custom quoted, enterprise pricing model that is not publicly published. Gainsight uses a custom quoted, enterprise pricing model. Pricing is not published publicly
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;costs&#x2f;gainsight-pricing&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Median contract costs are estimated around &#x24;50,000 per year. Median contracts are around &#x24;50k per year, with costs increasing as teams add features or scale usage.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;costs&#x2f;gainsight-pricing&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Enterprise plans can cost upwards of &#x24;300 per user per month. For larger teams, there are enterprise plans available that can cost upwards of &#x24;300 per user per month.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.itqlick.com&#x2f;gainsight&#x2f;pricing" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Security, Compliance &amp; Data Protection:</strong> 
                                    
                                        9.2 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Integration with Salesforce and other CRMs is documented in the official integrations directory.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.gainsight.com&#x2f;integrations&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Gainsight holds SOC 2 Type II and ISO 27001 certifications. Audits and Certifications... SOC 2... ISO 27001... HIPAA... Data Privacy Framework
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;public-profile.whistic.com&#x2f;5a837d44-6bd9-4be3-8a38-9e76e9f40b39" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform is compliant with GDPR and HIPAA regulations. We meet the most important compliance standards... SOC II Compliance&#x3b; Privacy Policy&#x3b; GDPR&#x3b; HIPAA.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.gainsight.com&#x2f;security&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Security measures include role-based access controls and data encryption. Role-based Access Controls &#x28;RBAC&#x29; allow you to ensure your users only have access to the information they need... Gainsight uses various types of encryption
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.gainsight.com&#x2f;security&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Offers bi-directional integration with Salesforce for data syncs and activity triggers. The software can integrate with Salesforce.com bi-directionally, allowing for data syncs, activity alerts, campaign triggers
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.trustradius.com&#x2f;products&#x2f;gainsight-cs&#x2f;reviews" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Includes out-of-the-box connectors for major platforms like Hubspot, Zendesk, and Slack. CRM and Data... Hubspot... Salesforce... Support and Operations... Zendesk... Slack
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;support.gainsight.com&#x2f;Staircase_AI&#x2f;Integrations" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Provides a specific &#x27;Ecosystems&#x27; connector for value management and ROI tracking. Integration with Ecosystems streamlines collaboration between your value management processes and Gainsight.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;support.gainsight.com&#x2f;gainsight_nxt&#x2f;Connectors&#x2f;Other_Connectors&#x2f;Ecosystem_Connector" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Industry Leadership &amp; Innovation:</strong> 
                                    
                                        9.3 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Named a leader in customer success management by industry analysts.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.gartner.com&#x2f;en&#x2f;documents&#x2f;4000004" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                        </ul>
                    
                </div>
            
        
                <div class="product-scoring-data" data-product-id="183100" data-product-name="ClientSuccess&#x20;-&#x20;Customer&#x20;Retention">
                    <h3>ClientSuccess - Customer Retention - Scoring Breakdown</h3>
                    
                        <p><strong>Overall Score:</strong> 9.3 / 10.0</p>
                    
                    
                        <p><strong>Score Rationale:</strong> ClientSuccess is a leading customer success management platform tailored for startups, offering comprehensive features like predictive analytics and CRM integration. Despite its complexity for beginners and lack of a free trial, it excels in providing a 360-degree customer view and proactive retention strategies, making it a top choice for startups.</p>
                    
                    
                        <h4>Category Scores:</h4>
                        <ul>
                            
                                <li>
                                    <strong>Product Capability &amp; Depth:</strong> 
                                    
                                        8.7 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        SuccessScore allows teams to configure health profiles using weighted metrics like usage, engagement, and custom fields. SuccessScore is a framework that allows you to configure health profiles, bringing in customer data to create a weighted score.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;help.clientsuccess.com&#x2f;en&#x2f;articles&#x2f;12833904-successscore-better-understand-the-behavior-of-your-customers" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Users have noted limitations in point-in-time reporting and forecasting capabilities compared to competitors. However, one drawback customers have pointed out is its point-in-time and change-state reporting for forecasting use, which still requires work.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;blog&#x2f;customer-success-tools&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform includes SuccessCycles to standardize processes across the customer journey. SuccessCycles are essentially playbooks. We recommend creating SuccessCycles to standardize processes across your CS team.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;help.clientsuccess.com&#x2f;en&#x2f;articles&#x2f;12833775-overview-of-clientsuccess" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Market Credibility &amp; Trust Signals:</strong> 
                                    
                                        9.2 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        ClientSuccess has achieved SOC 2 Type 2 certification, validating its security and operational controls. ClientSuccess is pleased to announce that it has successfully completed its AICPA Service Organization Control 2 &#x28;SOC 2&#x29; Type 2 audit.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.clientsuccess.com&#x2f;resources&#x2f;clientsuccess-achieves-soc-2-type-2-certification" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The product maintains a strong 4.4 out of 5 star rating based on user reviews. G2 rating&#x3a; 4.4 out of 5 stars.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;userpilot.com&#x2f;blog&#x2f;customer-success-tools&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Usability &amp; Customer Experience:</strong> 
                                    
                                        8.9 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Integration with CRM platforms enhances user experience, as noted in product documentation.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.clientsuccess.com&#x2f;integrations&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Users report the platform is intuitive and does not require extensive training to master. ClientSuccess doesn&#x27;t take a degree to use and their webinars are stellar&#x21;
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;clientsuccess&#x2f;reviews&#x3f;qs&#x3d;pros-and-cons" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Customer support is frequently highlighted as a major pro in user reviews. Users value the exceptional customer support from ClientSuccess, highlighting the team&#x27;s collaborative and growth-oriented approach.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.g2.com&#x2f;products&#x2f;clientsuccess&#x2f;reviews&#x3f;qs&#x3d;pros-and-cons" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Value, Pricing &amp; Transparency:</strong> 
                                    
                                        8.5 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Pricing requires custom quotes, limiting upfront cost visibility.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.clientsuccess.com&#x2f;pricing&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Third-party data indicates pricing starts at approximately &#x24;15,000 per year. Starting from&#x3a; &#x24;15000.00&#x2f;year.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.getapp.com&#x2f;all-software&#x2f;a&#x2f;clientsuccess&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Reviewers describe the platform as providing good functionality at an economical price point. ClientSuccess provides expected CS functionality at a very economical price tag.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.gartner.com&#x2f;reviews&#x2f;market&#x2f;customer-success-management-platforms&#x2f;compare&#x2f;clientsuccess-vs-gainsight" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Security, Compliance &amp; Data Protection:</strong> 
                                    
                                        8.8 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Listed integrations with major CRM platforms like Salesforce and HubSpot.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.clientsuccess.com&#x2f;integrations&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The company has completed the rigorous SOC 2 Type 2 audit for security and availability. ClientSuccess has successfully completed its AICPA Service Organization Control 2 &#x28;SOC 2&#x29; Type 2 audit.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;help.clientsuccess.com&#x2f;en&#x2f;articles&#x2f;12833909-security-at-clientsuccess" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Data is encrypted during transmission to ensure security. All data sent to ClientSuccess is encrypted in transit.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;help.clientsuccess.com&#x2f;en&#x2f;articles&#x2f;12833909-security-at-clientsuccess" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform supports a wide range of integrations including CRM and support ticketing systems. Integrations&#x3a; Salesforce, HubSpot, Zoho, Pipedrive, Slack, Microsoft Teams...
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.clientsuccess.com&#x2f;platform&#x2f;integrations" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Some users have noted limitations with specific integrations compared to other platforms. According to Trust Radius, users have highlighted certain limitations in terms of integrations.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.zapscale.com&#x2f;blog&#x2f;zapscale-vs-clientsuccess" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Support, Training &amp; Onboarding Resources:</strong> 
                                    
                                        8.9 / 10.0
                                    
                                    
                                </li>
                            
                        </ul>
                    
                </div>
            
        
                <div class="product-scoring-data" data-product-id="183111" data-product-name="Zoho&#x20;CRM&#x20;for&#x20;Startups">
                    <h3>Zoho CRM for Startups - Scoring Breakdown</h3>
                    
                        <p><strong>Overall Score:</strong> 9.1 / 10.0</p>
                    
                    
                        <p><strong>Score Rationale:</strong> Zoho CRM for Startups is a well-rounded platform offering tailored solutions for emerging businesses. It excels in usability and market credibility, supported by its integration capabilities and comprehensive support resources. While customization options are limited, its overall value and scalability make it a top choice for startups.</p>
                    
                    
                        <h4>Category Scores:</h4>
                        <ul>
                            
                                <li>
                                    <strong>Product Capability &amp; Depth:</strong> 
                                    
                                        9.0 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Documented lead conversion tools tailored for startups in official product documentation.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.zoho.com&#x2f;crm&#x2f;verticals&#x2f;startups.html" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Offers scalable solutions to support startup growth as outlined in the product features.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.zoho.com&#x2f;crm&#x2f;verticals&#x2f;startups.html" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Zoho for Startups offers up to &#x24;1,200 USD in base credits &#x28;up to &#x24;3,600 total with bonuses&#x29; to explore 55&#x2b; integrated applications including Enterprise CRM features. Zoho for Startups Program offers startups up to &#x24;1200 USD in Zoho Wallet Credits to explore 55&#x2b; integrated applications including CRM... DPIIT-recognized startups may qualify for special benefits totaling up to &#x24;3600 USD credits.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;cloudcredits.io&#x2f;providers&#x2f;zoho&#x2f;programs&#x2f;zoho-for-startups-program" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Advanced features like the Zia AI assistant and multi-user portals are available in the Enterprise edition, which credits can cover. Enterprise Edition&#x3a; Priced at &#x24;40&#x2f;user&#x2f;month... includes advanced customization options, Zia AI, and Multi-user portals.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;eazybe.com&#x2f;blog&#x2f;exploring-zoho-crm-cost-plans-features-and-add-ons" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Market Credibility &amp; Trust Signals:</strong> 
                                    
                                        9.3 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Zoho serves over 100 million users worldwide across its suite of applications. Zoho is trusted by over 100 million users worldwide.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.startupindia.gov.in&#x2f;content&#x2f;sih&#x2f;en&#x2f;reources&#x2f;resource-partners&#x2f;application-based-services&#x2f;zoho.html" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The platform is used by over 250,000 businesses globally. According to Zoho, its CRM system has over 250,000 customers worldwide
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;supportyourapp.com&#x2f;blog&#x2f;zoho-pros-and-cons&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Usability &amp; Customer Experience:</strong> 
                                    
                                        8.2 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        User-friendly interface described in product reviews by TechRadar.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.techradar.com&#x2f;reviews&#x2f;zoho-crm" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Users report a steep learning curve and a &#x27;clumsy&#x27; interface that requires multiple steps for simple tasks. The interface of Zoho CRM is a little clumsy and user has to take too many steps to perform a simple task. It takes a lot of time of users to get used to its navigations.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.erp.gold&#x2f;known-limitations-zoho-crm&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The startup program includes access to a concierge team for product consultation and app selection. We have a Concierge team who can help you pick the right applications... The consultation and product suggestions provided by the concierge team is supposed to be used as a reference
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.dbs.bank.in&#x2f;documents&#x2f;1055266&#x2f;33374682&#x2f;Zoho&#x2b;for&#x2b;Startups&#x2b;-&#x2b;Terms&#x2b;&#x2b;Conditions.pdf" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Value, Pricing &amp; Transparency:</strong> 
                                    
                                        9.6 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Offers a free plan with premium plans starting at &#x24;12&#x2f;month, as listed on the official pricing page.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.zoho.com&#x2f;crm&#x2f;verticals&#x2f;startups.html" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Eligible startups receive up to &#x24;1,200 in base credits, valid for 360 days, to use on any Zoho apps. Zoho for Startups Program offers startups up to &#x24;1,200 USD in Zoho Wallet Credits... valid for 360 days.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;cloudcredits.io&#x2f;providers&#x2f;zoho&#x2f;programs&#x2f;zoho-for-startups-program" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Zoho offers a &#x27;Free Edition&#x27; for up to 3 users that is free forever, not just a trial. Free Edition&#x3a; Ideal for startups, offering 3 free users, basic features, and a mobile app for iOS and Android.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;eazybe.com&#x2f;blog&#x2f;exploring-zoho-crm-cost-plans-features-and-add-ons" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Security, Compliance &amp; Data Protection:</strong> 
                                    
                                        9.4 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Integration with other Zoho products documented in the integration directory.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.zoho.com&#x2f;crm&#x2f;integrations.html" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Zoho CRM is SOC 2 Type II compliant and can be configured for HIPAA compliance. SOC 2 &#x2b; HIPAA Type 2 - An independent third-party audit firm has examined the description of the system... based on Security, Privacy and breach requirements set forth in the Health Insurance Portability and Accountability Act
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.zoho.com&#x2f;compliance.html" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Data is encrypted both at rest &#x28;AES-256&#x29; and in transit &#x28;TLS&#x29;. Zoho ensures that all customer data is encrypted both at rest and in transit... Data stored on Zoho servers is encrypted using strong encryption standards, such as AES-256
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;fairchanceforcrm.com&#x2f;zoho-commitment-to-data-privacy-and-security&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        The startup credits can be used to explore 55&#x2b; integrated applications including CRM, accounting, and project management. Zoho for Startups Program offers startups up to &#x24;1200 USD in Zoho Wallet Credits to explore 55&#x2b; integrated applications
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;cloudcredits.io&#x2f;providers&#x2f;zoho&#x2f;programs&#x2f;zoho-for-startups-program" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                                    <li>
                                                        Zoho CRM integrates with over 500 popular business applications. seamlessly integrating with 500&#x2b; popular business apps in a single business system.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;steerthrough.com&#x2f;details&#x2f;zoho-crm" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                                <li>
                                    <strong>Support, Training &amp; Onboarding Resources:</strong> 
                                    
                                        9.1 / 10.0
                                    
                                    
                                            <ul>
                                                
                                                    <li>
                                                        Comprehensive support resources and training materials available on the Zoho support portal.
                                                        
                                                            <a href="https&#x3a;&#x2f;&#x2f;www.zoho.com&#x2f;crm&#x2f;help&#x2f;" rel="nofollow" target="_blank">[Source]</a>
                                                        
                                                    </li>
                                                
                                            </ul>
                                        
                                    
                                </li>
                            
                        </ul>
                    
                </div>
            
        
</div>