Unpacking the Best Account Management Software for Veterinarians: Insights from Market Research When evaluating account management software for veterinarians, market research shows that user-friendly interfaces and strong customer support are often at the forefront of veterinarians' preferences. Reviews indicate that platforms like Cornerstone and Vetter Software are frequently highlighted for their intuitive designs, making it easier for teams to manage client relationships without a steep learning curve. Interestingly, many consumers indicate that integration capabilities with existing systems are crucial; after all, no one wants their software to feel like a digital puzzle! Data indicates that while flashy marketing may tout features like advanced reporting, it's the basic functionalities—like appointment scheduling and billing—that users commonly value most. Vetspire, for instance, is noted for its seamless billing process, which many users find reduces administrative stress. Studies show that veterinarians often prioritize cost-effectiveness, with budget-friendly options like eVetPractice gaining traction among smaller clinics looking to maximize their resources.Unpacking the Best Account Management Software for Veterinarians: Insights from Market Research When evaluating account management software for veterinarians, market research shows that user-friendly interfaces and strong customer support are often at the forefront of veterinarians' preferences.Unpacking the Best Account Management Software for Veterinarians: Insights from Market Research When evaluating account management software for veterinarians, market research shows that user-friendly interfaces and strong customer support are often at the forefront of veterinarians' preferences. Reviews indicate that platforms like Cornerstone and Vetter Software are frequently highlighted for their intuitive designs, making it easier for teams to manage client relationships without a steep learning curve. Interestingly, many consumers indicate that integration capabilities with existing systems are crucial; after all, no one wants their software to feel like a digital puzzle! Data indicates that while flashy marketing may tout features like advanced reporting, it's the basic functionalities—like appointment scheduling and billing—that users commonly value most. Vetspire, for instance, is noted for its seamless billing process, which many users find reduces administrative stress. Studies show that veterinarians often prioritize cost-effectiveness, with budget-friendly options like eVetPractice gaining traction among smaller clinics looking to maximize their resources. Did you know that AVImark, a veteran in the veterinary software space, has been around since 1982? This longevity suggests a commitment to evolving with user needs, which many customers appreciate. However, while some platforms promise more bells and whistles than a circus parade, remember that what truly matters is how well the software fits into your daily routine—especially during peak seasons when every minute counts. In a world where every software claims to be 'the best,' how do you choose? It's all about finding the right balance between functionality and budget. After all, even the best software can’t walk your dog!
Covetrus Pulse is a specialized SaaS solution tailored for veterinarians, bringing together disparate apps into one streamlined environment. It provides a customizable dashboard that adapts to the unique workflow needs of veterinarians, thereby enhancing productivity and client relations.
Covetrus Pulse is a specialized SaaS solution tailored for veterinarians, bringing together disparate apps into one streamlined environment. It provides a customizable dashboard that adapts to the unique workflow needs of veterinarians, thereby enhancing productivity and client relations.
CUSTOMIZABLE DASHBOARDS
24/7 SUPPORT
Best for teams that are
Practices already utilizing the Covetrus inventory and pharmacy ecosystem
Clinics seeking a unified cloud-based operating system
Teams wanting integrated prescription management workflows
Skip if
Users requiring highly customizable or advanced native reporting
Practices wishing to avoid the broader Covetrus ecosystem
Clinics needing a standalone system without pharmacy integrations
Expert Take
Our analysis shows Covetrus Pulse distinguishes itself as a comprehensive 'Veterinary Operating System' rather than just practice management software. Research indicates the integration of AI-driven ambient listening for automated SOAP notes is a significant productivity booster, potentially saving hours of administrative work weekly. Furthermore, the deep, bi-directional connectivity with Zoetis diagnostics creates a seamless clinical workflow that centralizes patient data effectively.
Pros
AI-automated SOAP notes save time
Deep bi-directional Zoetis integration
Cloud-based access from any device
User-friendly and easy to learn
Over 250 third-party integrations
Cons
Reporting features are limited
Inventory management is clunky
Pricing is not publicly transparent
Friction with non-preferred vendors
Occasional system downtime reported
This score is backed by structured Google research and verified sources.
Overall Score
9.9/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Account Management Software for Veterinarians. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
Comprehensive practice management features including EMR, scheduling, and clinical workflows tailored for veterinary clinics.
What We Found
Pulse is a cloud-based 'Veterinary Operating System' (vOS) offering end-to-end management, featuring new AI-driven tools like ambient listening for auto-generated SOAP notes and a real-time digital Treatment Board.
Score Rationale
The product scores highly due to its robust core feature set and innovative AI capabilities that automate clinical documentation, though inventory management tools are described as clunky by some users.
Supporting Evidence
The platform includes an integrated digital Treatment Board for real-time patient status tracking and resource scheduling. The Pulse Treatment Board updates in real time, giving you instant visibility into patient status and treatment plans.
— covetrus.com
Pulse features AI-powered automation that uses ambient listening to auto-generate SOAP notes and treatment summaries, reportedly saving veterinarians 6 hours per week. This AI automates workflows like appointment and service reminders and uses ambient listening technology to auto-generate high-quality SOAP notes and treatment summaries
— intuitionlabs.ai
Documented in official product documentation, Covetrus Pulse integrates patient data, appointments, billing, and inventory management into a single platform.
— covetrus.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
Established market presence, corporate stability, and strategic partnerships within the veterinary industry.
What We Found
Covetrus is a major global animal health technology company; Pulse (formerly eVetPractice) is backed by significant corporate resources and a strategic partnership with Zoetis Diagnostics.
Score Rationale
The score reflects the company's status as a dominant industry player and its strategic alliance with Zoetis, providing high stability and trust signals.
Supporting Evidence
Pulse is the rebranded and upgraded evolution of the eVetPractice platform, positioning it as a central 'Veterinary Operating System'. used to be under the name eVetPractice before Covetrus took it over
— reddit.com
Covetrus and Zoetis Diagnostics launched a strategic relationship to integrate diagnostics directly into the Pulse operating system. In 2023, Covetrus and Zoetis Diagnostics launched a strategic relationship that combines innovation with connectivity.
— covetrus.com
8.6
Category 3: Usability & Customer Experience
What We Looked For
Intuitive interface, ease of training, and reliable performance for daily clinic operations.
What We Found
Users generally find the interface user-friendly and easy to learn, but consistently report frustration with limited reporting capabilities and clunky inventory workflows.
Score Rationale
While the core interface is praised for ease of use, the score is impacted by documented user complaints regarding reporting limitations and inventory management friction.
Supporting Evidence
Reviews highlight significant dissatisfaction with the reporting module, describing it as poor with limited options. The reporting is hard to utilize, it doesn't offer the options to pull reports like other software.
— g2.com
Users describe the software as stable and user-friendly, making staff training straightforward. The good: It is stable and user-friendly... training on it is easy
— reddit.com
The customizable dashboard, as outlined in product documentation, allows adaptation to unique veterinary workflows.
— covetrus.com
8.2
Category 4: Value, Pricing & Transparency
What We Looked For
Transparent pricing structures and competitive value for the features provided.
What We Found
Pricing is not publicly listed and requires a custom quote; while some users find the price point good, others report dramatic price increases and hidden costs like shipping fees.
Score Rationale
The score is lower due to the lack of public pricing transparency and recent user reports of significant price hikes.
Supporting Evidence
Long-term users have reported dramatic price increases for the service. We have been using their service for the last year now and their prices have increased dramatically.
— ca.trustpilot.com
Pricing is not publicly disclosed and requires contacting sales, with third-party estimates around $100-$169/month. Pricing is not publicly disclosed and requires contacting sales for a quote.
— intuitionlabs.ai
Pricing requires custom quotes, limiting upfront cost visibility, as indicated on the official product page.
— covetrus.com
9.0
Category 5: Integrations & Ecosystem Strength
What We Looked For
Breadth of third-party integrations and depth of connectivity with diagnostic labs and suppliers.
What We Found
Pulse boasts over 250 integrations and features a deep, bi-directional integration with Zoetis diagnostics, though some users note friction when using non-preferred vendors.
Score Rationale
The extensive integration library and deep Zoetis partnership merit a high score, despite some 'walled garden' limitations for non-partner services.
Supporting Evidence
A bi-directional integration with Zoetis allows orders and results to sync directly between the medical record and point-of-care analyzers. Zoetis and Covetrus have partnered to bring a bi-directional lab integration to Covetrus Pulse.
— cvet.my.site.com
The platform supports over 250 third-party integrations including labs, payment systems, and inventory management. Expand your practice with over 250 third-party integrations.
— covetrus.com
Listed in the company's integration directory, Covetrus Pulse supports integration with various veterinary applications.
— covetrus.com
9.1
Category 6: Security, Compliance & Data Protection
What We Looked For
Adherence to data protection standards like GDPR, encryption protocols, and secure data handling.
What We Found
Covetrus documents robust security measures including GDPR compliance support, strong encryption for data at rest and in transit, and physical access controls.
Score Rationale
The product demonstrates a high level of security maturity with documented encryption standards and legal frameworks for data protection.
Supporting Evidence
The company provides support for GDPR compliance, including transfer impact assessments and supplementary measures for data transfers. Covetrus will provide Client reasonable support to enable Client's compliance with the requirements imposed on the transfer of personal data... under the GDPR.
— covetrus.com
Covetrus employs strong encryption for data at rest and in transit, ensuring conformity with state-of-the-art security standards. The personal data at rest is stored by Covetrus using strong encryption... Data transmitted through our website is encrypted using secure protocols.
— covetrus.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Customers have reported dramatic price increases and dissatisfaction with hidden costs such as shipping fees on orders.
Impact: This issue had a noticeable impact on the score.
IDEXX Veterinary Practice Software is a comprehensive solution specifically designed to manage veterinary practices. It addresses industry-specific needs such as practice management, pet owner engagement, workflow and payments. It streamlines operations and enhances communication between vets and pet owners.
IDEXX Veterinary Practice Software is a comprehensive solution specifically designed to manage veterinary practices. It addresses industry-specific needs such as practice management, pet owner engagement, workflow and payments. It streamlines operations and enhances communication between vets and pet owners.
Best for teams that are
High-volume practices heavily invested in IDEXX diagnostics
Clinics requiring robust, integrated server (Cornerstone) or cloud (Neo) workflows
Hospitals needing deep integration with reference labs
Skip if
Budget-conscious startups avoiding high hardware or subscription costs
Practices exclusively using non-IDEXX diagnostic equipment
Users wanting a simple, lightweight system without ecosystem lock-in
Expert Take
Our analysis shows that IDEXX's software suite stands out primarily for its unparalleled integration with the broader IDEXX diagnostic ecosystem. Research indicates that for practices heavily invested in IDEXX labs and imaging, the workflow automation—where results populate directly into patient records—is a decisive advantage. While usability varies between the simpler Neo and complex ezyVet, the ability to unify clinical and practice management workflows remains a market-leading strength.
Pros
Seamless IDEXX diagnostic integration
Cloud-based remote access (Neo/ezyVet)
Comprehensive specialty workflows (ezyVet)
Transparent base pricing (Neo)
Strong market stability
Cons
Steep learning curve (ezyVet)
Documented service outages
Potential shortfall penalties (Contracts)
Click-heavy interface complaints
Expensive add-ons/modules
This score is backed by structured Google research and verified sources.
Overall Score
9.7/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Account Management Software for Veterinarians. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the software's ability to handle complex veterinary workflows, from clinical charting to inventory management, across different practice sizes.
What We Found
The suite offers distinct solutions for different needs: Neo provides streamlined essentials for general practice, while ezyVet delivers enterprise-grade depth for specialty and emergency hospitals.
Score Rationale
The product suite covers the entire market spectrum effectively, though the bifurcation means no single interface satisfies both simple and complex needs perfectly.
Supporting Evidence
IDEXX Neo focuses on simplicity and ease of use for independent practices. IDEXX Neo is for the independent veterinarian owner who wants to focus on their patients, not their software. It is intuitive to use and easy to learn.
— getapp.com
ezyVet is designed for specialty, emergency, and university hospitals with advanced workflow needs. ezyVet is one of the world's leading veterinary practice management software platforms, popular among general practices, specialty and emergency clinics, and corporate groups.
— software.idexx.com
Documented in official product documentation, the software provides comprehensive practice management features tailored for veterinary needs.
— idexx.com
9.5
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's industry standing, financial stability, and long-term reliability as a partner for veterinary practices.
What We Found
IDEXX is a dominant industry leader, providing high stability and trust, with its software serving as a central hub for its massive diagnostic ecosystem.
Score Rationale
As a publicly traded market leader, IDEXX offers exceptional stability, though its dominance sometimes leads to concerns about vendor lock-in.
Supporting Evidence
IDEXX is the largest U.S. supplier of diagnostic testing products for small animal veterinarians. The largest U.S. supplier of diagnostic testing products used by small animal veterinarians, IDEXX Laboratories, Inc.
— ftc.gov
8.2
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding interface design, ease of learning, and the efficiency of daily tasks like booking and charting.
What We Found
Feedback is polarized: Neo is praised for simplicity, while ezyVet users frequently report 'click fatigue' and a steep learning curve despite its power.
Score Rationale
The score reflects a balance between Neo's high usability and ezyVet's complex, click-heavy interface that frustrates some users.
Supporting Evidence
Neo users appreciate the intuitive design and ease of training new staff. Users say the software is easy to learn, user-friendly, and intuitive for both beginners and experienced staff.
— getapp.com
Users report that ezyVet workflows can be overly complex and require too many clicks. I think my largest complaint is that I have to go into a different tab for every goddamn thing... It wastes a massive amount of my time.
— reddit.com
24/7 support availability documented in customer service policies enhances user experience.
— idexx.com
8.0
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing structures, contract terms, and the presence of hidden fees or restrictive agreements.
What We Found
Neo offers transparent monthly pricing, but broader IDEXX contracts can include complex terms and financial penalties for not meeting diagnostic purchase minimums.
Score Rationale
The score is impacted by the potential for restrictive 'shortfall' penalties in IDEXX 360 agreements, despite Neo's clear advertised pricing.
Supporting Evidence
IDEXX contracts may include shortfall penalties if purchase minimums are not met. If you fail to spend in any contract year the Annual Minimum Purchase Amount... IDEXX may retroactively charge you the difference.
— kentoncounty.org
IDEXX Neo publishes clear base pricing starting at $290/month. $290 base price per month, includes 3 users.
— software.idexx.com
We evaluate how well the software connects with diagnostics, labs, imaging, and third-party apps to create a unified workflow.
What We Found
This is the product's strongest asset; the integration with IDEXX reference labs and in-house analyzers is seamless and industry-leading.
Score Rationale
The seamless bi-directional sync with IDEXX's market-leading diagnostics provides a workflow advantage that few competitors can match.
Supporting Evidence
ezyVet integrates with Smart Flow and Xero for enhanced operational management. Boasting two-way integration with Smart Flow (electronic veterinary whiteboard) and Xero (cloud-based accounting)
— sourceforge.net
Integration allows images and results to transfer seamlessly without manual input. those images are seamlessly transferred i mean they literally have to do almost nothing... it integrates with vet connect
— youtube.com
Listed in the company's integration directory, the software supports easy integration with other veterinary tools.
— idexx.com
8.4
Category 6: Scalability & Performance
What We Looked For
We look for evidence of system uptime, speed, and the ability to grow with a practice from a single vet to a multi-site hospital.
What We Found
While the cloud architecture supports growth, users and monitoring services have documented recurring outages and performance slowdowns.
Score Rationale
Recurring downtime events and performance warnings prevent a higher score, despite the software's theoretical scalability.
Supporting Evidence
Users report that the cloud-based nature requires reliable internet and can suffer from lag. I like that it's cloud based but that does suck if you loose internet.
— reddit.com
Third-party monitoring shows a history of warnings and outages for IDEXX services. Over the years, we've tracked and logged service outages and problems reported on the official IDEXX Status Page.
— statusgator.com
Comprehensive training resources and onboarding support are documented in the official support section.
— idexx.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Users frequently cite 'click fatigue' and a steep learning curve for ezyVet, noting that simple tasks can require excessive navigation.
Impact: This issue caused a significant reduction in the score.
IDEXX 360 agreements may impose financial penalties ('shortfalls') if a practice fails to meet annual minimum purchase amounts for diagnostic products.
Impact: This issue resulted in a major score reduction.
PetDesk is a comprehensive account management solution specifically designed for veterinary clinics. Its suite of tools, including communication aids, integrated phones, and direct booking, helps streamline processes and improve patient interaction. Additionally, its AI-powered notes and custom marketing features cater to the unique needs of veterinary practices, enabling them to grow efficiently and effectively.
PetDesk is a comprehensive account management solution specifically designed for veterinary clinics. Its suite of tools, including communication aids, integrated phones, and direct booking, helps streamline processes and improve patient interaction. Additionally, its AI-powered notes and custom marketing features cater to the unique needs of veterinary practices, enabling them to grow efficiently and effectively.
INTEGRATED BILLING
Best for teams that are
Clinics aiming to reduce front-desk phone volume via app booking
Practices prioritizing high client engagement through a mobile app
Teams wanting to automate reminders and loyalty programs
Skip if
Practices looking for a core medical record management system
Clinics where clients prefer phone calls over digital booking
Users needing deep clinical or inventory management features
Expert Take
Our analysis shows PetDesk excels at bridging the gap between legacy veterinary software and modern client expectations through its widely adopted mobile app. Research indicates that while it may lack deep write-back capabilities for some older Practice Management Systems (PIMS), its ability to reduce call volume by up to 50% makes it a high-value tool for busy clinics. The platform's massive user base of over 7 million pet parents provides immediate network effects that newer competitors struggle to match.
Pros
Massive mobile app adoption (7M+ users)
Integrates with extensive list of PIMS
Reduces front-desk call volume by ~50%
User-friendly dashboard for clinic staff
Responsive customer support (96% satisfaction)
Cons
Manual data entry for non-writeback PIMS
Extra costs for phones and add-ons
Occasional sync delays or glitches
Appointment requests require manual confirmation
No open API for custom development
This score is backed by structured Google research and verified sources.
Overall Score
9.6/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Account Management Software for Veterinarians. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of client communication tools, appointment management features, and practice efficiency automations tailored for veterinary workflows.
What We Found
PetDesk offers a comprehensive suite including a top-rated mobile app, 2-way texting, automated reminders, and loyalty programs. While it supports online booking, some configurations rely on appointment requests rather than direct write-back scheduling depending on the PIMS.
Score Rationale
The score is high due to the robust feature set and mobile app dominance, but slightly capped because full automation (write-back) is not universal across all practice management systems.
Supporting Evidence
Core features include automated reminders, two-way texting, digital forms, and a loyalty program. It offers online booking, automated reminders, two-way texting, mobile app engagement, payment options, forms, and more.
— nectarvet.com
The platform includes a mobile app used by over 7 million pet parents to manage health records and appointments. PetDesk's intuitive, user-friendly mobile app helps over 7 million pet parents manage their pets' health
— petdesk.com
Direct booking and integrated communication tools streamline patient interaction, as outlined in the product description.
— petdesk.com
AI-powered notes and custom marketing tools are documented as key features on the official website, enhancing veterinary clinic operations.
— petdesk.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess market share, user adoption rates, and reputation within the veterinary industry.
What We Found
PetDesk is a market leader with over 12,000 veterinary practices and 7 million app users. It holds high ratings (4.7/5) across major review platforms like Capterra and G2, indicating strong industry trust.
Score Rationale
A score of 9.2 reflects its status as a dominant player with massive end-user adoption and consistently high satisfaction ratings.
Supporting Evidence
The software maintains a 4.7 out of 5 rating based on hundreds of user reviews. Overall rating 4.7 (179). Value for money 4.7. Features 4.5.
— getapp.com
PetDesk is used by over 12,000 veterinary practices. Over 12,000 veterinary practices have joined PetDesk.
— petdesk.com
PetDesk is featured in industry publications such as Veterinary Practice News, highlighting its relevance and adoption in the veterinary field.
— veterinarypracticenews.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We examine the ease of use for clinic staff, the quality of the pet owner interface, and customer support responsiveness.
What We Found
Users consistently praise the dashboard's simplicity and the mobile app's user-friendly design. Customer support is frequently cited as responsive and helpful, with a reported 96% satisfaction rate.
Score Rationale
The score approaches 9.0 due to the intuitive interface and strong support, though some users note minor friction with specific integration setups.
Supporting Evidence
PetDesk reports a 96% customer satisfaction rate for their support team. 96% PetDesk support team customer satisfaction.
— petdesk.com
Users report the dashboard is simple to handle and customer service is prompt. Dashboard looks are very simple to handle... customer service has been fantastic and prompt at fixing our issues.
— g2.com
The software's design for veterinary clinics is documented to improve patient interaction and streamline processes.
— petdesk.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing structures, starting costs, and the presence of hidden fees or add-on modules.
What We Found
Pricing starts around $249/month, which is competitive, but several key features like VoIP phones or advanced booking modules may incur additional fees. Pricing is generally transparent on third-party sites.
Score Rationale
An 8.5 indicates good value, but the existence of add-on fees for modules like phones or specific booking tools prevents a higher score.
Supporting Evidence
Additional costs apply for add-on services such as phones or direct booking tools. PetDesk typically starts around the mid-hundreds per month, with several add-on services such as texting, online scheduling, and phones each incurring an extra cost.
— nectarvet.com
Subscription pricing starts at approximately $249 per month. Starting from: $249.00/month. Pricing model: Subscription.
— getapp.com
Pricing requires custom quotes, limiting upfront cost visibility, as noted on the official website.
— petdesk.com
8.7
Category 5: Integrations & Ecosystem Strength
What We Looked For
We investigate the depth of PIMS integrations, specifically looking for write-back capabilities versus read-only connections.
What We Found
PetDesk integrates with a vast array of PIMS (AVImark, Cornerstone, ezyVet, etc.). However, 'write-back' functionality (automatically updating the PIMS) is limited to specific systems and features, often requiring manual entry for others.
Score Rationale
The wide compatibility earns a high score, but the limitation of 'read-only' integrations for many systems (requiring manual data entry) keeps it below 9.0.
Supporting Evidence
Some integrations are 'Read Only', meaning data is extracted but not written back to the software. Read only means that we can extract the data... It's a one-way integration.
— knowledge.vet2pet.com
Write-back functionality is available only for select PIMS like AVImark, Cornerstone, ezyVet, and Pulse. Writebacks are only available to providers on the following practice management systems... AVImark; Cornerstone; Impromed... DaySmart Vet... ezyVet... Shepherd... Pulse... Neo
— petdesk.zendesk.com
9.4
Category 6: Client Engagement & Mobile App
What We Looked For
We evaluate the effectiveness of the mobile app in driving client compliance, retention, and reducing front-desk workload.
What We Found
The PetDesk mobile app is a standout feature with massive adoption (7M+ users), allowing clients to manage appointments, prescriptions, and records independently, significantly reducing clinic call volume.
Score Rationale
This is the product's strongest category; the high adoption rate and comprehensive self-serve features for pet owners justify a near-perfect score.
Supporting Evidence
Clinics report significant reductions in call volume due to app usage. Reduce calls by 50%, automate reminders and let pet parents schedule appointments... online or in the app.
— petdesk.com
The app allows clients to book appointments, view records, and request refills 24/7. The app, available 24/7, stores pets' health records and sends reminders for upcoming appointments. Clients can effortlessly request or schedule appointments... request food and medication refills
— petdesk.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Additional fees apply for key modules like VoIP phones and direct booking integrations (e.g., Vetstoria), increasing the total cost of ownership.
Impact: This issue had a noticeable impact on the score.
Shepherd Veterinary Software is a cloud-based practice management solution specially designed for veterinarians. The software is intuitive and aids in reducing stress and increasing efficiency by managing patient accounts, scheduling appointments, billing, and more.
Shepherd Veterinary Software is a cloud-based practice management solution specially designed for veterinarians. The software is intuitive and aids in reducing stress and increasing efficiency by managing patient accounts, scheduling appointments, billing, and more.
STRESS REDUCTION
Best for teams that are
Veterinarians focused on eliminating missed charges and revenue leakage
Teams wanting an intuitive, SOAP-based medical record workflow
Practices looking for a user-friendly, cloud-native interface
Skip if
Clinics requiring offline access or server-based reliability
Large enterprises needing complex, custom reporting modules
Practices that rely on extensive third-party integrations
Expert Take
Our analysis shows Shepherd Veterinary Software successfully bridges the gap between modern SaaS usability and clinical depth. Research indicates it is one of the few cloud PIMS to achieve SOC 2 Type II compliance, offering a unique 'Read-Only' emergency mode that addresses the primary fear of cloud downtime. Based on documented features, its AI-driven SOAP generation and automated charge capture directly tackle revenue leakage, a critical pain point for practices.
Pros
Intuitive interface designed by veterinarians
Robust AI tools (ShepherdAI, TranscribeAI)
Transparent pricing ($299/mo base)
SOC 2 Type II security compliance
Read-only emergency mode for outages
Cons
Click-heavy SOAP workflow (multiple tabs)
Mobile formatting issues reported
Scheduler limitations for irregular shifts
Limited offline editing capabilities
Inventory management complexity for some
This score is backed by structured Google research and verified sources.
Overall Score
9.5/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Account Management Software for Veterinarians. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the comprehensiveness of veterinary practice management features, including medical records (SOAP), inventory, and automation capabilities.
What We Found
Shepherd offers a robust cloud-based PIMS with automated charge capture, SOAP-based medical records, and advanced AI tools like ShepherdAI and TranscribeAI.
Score Rationale
The product scores highly due to its advanced AI integration and automated workflows, though it faces minor penalties for reported friction in the SOAP interface.
Supporting Evidence
Automated charge capture ensures treatments added to records appear on invoices. Administering treatments automatically adds them to an invoice—and attaches any discharge instructions.
— shepherd.vet
The software includes TranscribeAI for ambient listening and auto-generating SOAP notes. TranscribeAI auto-generates SOAP notes right in your PIMS — no copy/paste or third parties required.
— shepherd.vet
ShepherdAI provides a virtual assistant within SOAPs to highlight drug interactions and suggest treatments. ShepherdAI can highlight potential drug interactions and suggest alternative treatment options instantly.
— shepherd.vet
Comprehensive practice management features including patient accounts, scheduling, and billing are documented on the official site.
— shepherd.vet
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's industry standing, history, compliance certifications, and user sentiment within the veterinary community.
What We Found
Founded by a veterinarian, Shepherd has established strong credibility through SOC 2 compliance and the recent acquisition of Hippo Manager, signaling market growth.
Score Rationale
The score reflects high trust signals including SOC 2 Type II compliance and the strategic acquisition of a competitor, positioning it as a leader.
Supporting Evidence
Shepherd has achieved SOC 2 Type II compliance, a rigorous security standard. The team at Shepherd Software is thrilled to announce that we've recently completed our System and Organization Controls (SOC) 2 Audit!
— shepherd.vet
The company was founded in 2016 by a practicing veterinarian, Dr. Cindy Barnes. Founded in 2016 by practicing veterinarian Dr. Cindy Barnes, DVM, CVSMT
— go.vetsnap.com
Shepherd Veterinary Software acquired Hippo Manager, consolidating its market position. Hippo Manager was acquired by Shepherd Veterinary Software.
— pitchbook.com
Referenced by Veterinary Practice News for its tailored features for veterinary practices.
— veterinarypracticenews.com
8.8
Category 3: Usability & Customer Experience
What We Looked For
We examine user interface design, ease of learning, workflow efficiency, and the quality of customer support.
What We Found
Users consistently praise the intuitive, 'beautiful' interface and clinically trained support, though some report the SOAP workflow can be click-heavy.
Score Rationale
While the UI is widely celebrated for its design, the documented 'click-heavy' nature of the SOAP tabs prevents a perfect score.
Supporting Evidence
Some users find the SOAP workflow requires navigating too many tabs. One gripe with SOAP is that every letter in SOAP requires users to open a different tab.
— nectarvet.com
Support teams are clinically trained, enhancing the customer experience. Your Shepherd support team consists of qualified, clinically trained professionals available from the screen you're working on.
— shepherd.vet
Users describe the interface as intuitive and easy to teach to new staff. Users say Shepherd is intuitive, user friendly, and easy to teach to new staff.
— getapp.com
The intuitive interface is highlighted in product documentation, enhancing user experience.
— shepherd.vet
8.7
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing structures, transparency, and the balance of features versus cost compared to industry standards.
What We Found
Shepherd offers transparent pricing starting at $299/month, which is competitive and clearly communicated compared to enterprise peers.
Score Rationale
The score is high due to clear, published pricing models that are competitive for a full-featured cloud PIMS.
Supporting Evidence
The platform includes unlimited users and support in the base price. Cost is $299 monthly for 1 doctor... with unlimited users, cloud backup... and online U.S. chat support.
— talkatoo.com
Additional veterinarians cost $99 per month. A one-doctor practice pays $299 a month. Each additional one costs $99 more.
— nectarvet.com
Pricing starts at $299 per month for the first veterinarian. The pricing for Shepherd App starts at $299.00 per month.
— saasworthy.com
Category 5: Security, Compliance & Data Protection
What We Looked For
We assess the breadth and quality of integrations with diagnostic labs, communication tools, and inventory systems.
What We Found
The platform integrates with major industry players including IDEXX, Antech, Zoetis, and PetDesk, covering all critical practice needs.
Score Rationale
With comprehensive integrations across labs, communications, and controlled substance logging, the ecosystem is highly mature and robust.
Supporting Evidence
Integration with VetSnap for digital controlled substance logging. Shepherd Veterinary Software hospitals can now seamlessly access VetSnap's robust digital controlled substance logging system
— go.vetsnap.com
Deep integration with PetDesk for client communications and scheduling. PetDesk unifies appointment requests, two-way messaging, digital forms, phone calls and more into a single dashboard that syncs with Shepherd
— petdesk.com
Integrates with major reference labs including IDEXX and Antech. I know that it can integrate with the Zoetis Abaxis VetScan in-house machine, Idexx labs & Antech labs.
— reddit.com
The platform is PCI DSS compliant for payment processing. Practices that use Shepherd Pay already know that we comply with all data protection... indicated in the Payment Card Industry Data Security Standard (PCI DSS).
— shepherd.vet
A 'Read-Only' emergency version is available during outages to view records. Shepherd offers a read-only version of the app that can be turned on from your login screen... captures critical clinic and patient data up to the minute before the interruption occurs.
— shepherd.vet
Shepherd maintains SOC 2 Type II compliance for data security. We obtained our audited SOC 2 Report by partnering with Johanson Group... to validate a service company's internal controls
— shepherd.vet
Integration capabilities with third-party applications are documented in the company's integration directory.
— shepherd.vet
9.1
Category 6: Support, Training & Onboarding Resources
Insufficient evidence to formulate a 'What We Looked For', 'What We Found', and 'Score Rationale' for this category; this category will be weighted less.
Supporting Evidence
Comprehensive onboarding resources and support are outlined in the official support documentation.
— shepherd.vet
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The scheduler has been described as difficult for practices with doctors working irregular days.
Impact: This issue had a noticeable impact on the score.
Provet Cloud is a cloud-based veterinary practice management software specifically designed to streamline operations in the veterinary industry. It offers a suite of features tailored to meet the unique needs of veterinary professionals, including appointment scheduling, patient records, billing, and communication tools to enhance patient care.
Provet Cloud is a cloud-based veterinary practice management software specifically designed to streamline operations in the veterinary industry. It offers a suite of features tailored to meet the unique needs of veterinary professionals, including appointment scheduling, patient records, billing, and communication tools to enhance patient care.
MOBILE FRIENDLY
Best for teams that are
Multi-site enterprises, universities, and referral hospitals
Small, solo practices wanting a simple, out-of-the-box solution
Clinics with limited IT resources for configuration
Users preferring a fixed, non-modular feature set
Expert Take
Our analysis shows Provet Cloud distinguishes itself through a rigorous commitment to security, evidenced by its ISO 27001:2022 certification—a rarity in the veterinary software space. Research indicates it successfully bridges the gap between usability and enterprise-grade functionality, offering a modern interface that scales from single clinics to large hospital groups. Based on documented integrations with industry giants like IDEXX and Antech, it serves as a robust central hub for clinical operations.
Pros
ISO 27001:2022 certified security standards
Native two-way integrations with IDEXX/Antech
Modern, intuitive user interface design
Modular architecture scales to enterprise
Open REST API for custom connectivity
Cons
System freezes with many files open
Support not available 24/7
Steep learning curve for complex features
Add-on costs increase monthly fees
Variable pricing based on user count
This score is backed by structured Google research and verified sources.
Overall Score
9.2/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Account Management Software for Veterinarians. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of practice management features, including scheduling, medical records, inventory, and multi-site capabilities.
What We Found
Provet Cloud offers a comprehensive suite including telemedicine, referral portals, digital whiteboards, and enterprise-grade modularity suitable for multi-location clinics.
Score Rationale
The product scores highly due to its extensive feature set covering advanced needs like telemedicine and referrals, though some complexity in workflows prevents a perfect score.
Supporting Evidence
The platform supports enterprise-level clients with a modular design and robust Open API. Provet Cloud stands out as the ideal choice for enterprise-level clients, due to its highly modular design, robust Open API
— nordhealth.com
Key features include online bookings, client communication, patient records, imaging, and laboratory device connectivity. Provet Cloud's key features include online bookings, client communication, patient records, imaging, and laboratory device connectivity.
— app-fox.com
The software includes communication tools to enhance patient care, as outlined in the product's feature set.
— provet.cloud
Documented in official product documentation, Provet Cloud offers appointment scheduling, patient records, and billing tailored for veterinary practices.
— provet.cloud
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess market presence, company stability, user adoption rates, and churn metrics to determine reliability.
What We Found
Backed by publicly listed Nordhealth, the software serves over 15,000 veterinarians globally with exceptionally low churn rates and strong enterprise growth.
Score Rationale
The backing of a public company, combined with documented low churn (<4%) and high net retention (>115%), signals exceptional market trust.
Supporting Evidence
The company reports a churn rate of approximately 4% and net retention above 115%. Average churn close to 2% and net retention above 115% over the last 5 years.
— nordhealth.com
Provet Cloud serves over 15,000 veterinarians in more than 2,500 clinics worldwide. Provet Cloud serves over 15,000 veterinarians in more than 2,500 veterinary clinics and hospitals worldwide
— provet.com
8.8
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding interface design, ease of learning, system performance, and support quality.
What We Found
Users consistently praise the modern, intuitive interface and ease of navigation, though some report performance lags when managing heavy caseloads.
Score Rationale
While the interface is widely regarded as user-friendly and modern, documented reports of the system 'freezing' with multiple files open impact the score.
Supporting Evidence
Some users experience system stalling when multiple patient files are open. We had some issues with the program stalling. It would freeze at random times if we have too many patient files open.
— g2.com
Users appreciate the user-friendly interface and ease of learning. Reviewers indicate Provet Cloud is user-friendly, intuitive, and easy to learn, with many finding the interface modern and navigation straightforward.
— getapp.com
The software's cloud-based nature allows veterinarians to access patient information from anywhere, enhancing usability.
— provet.cloud
8.7
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing structures, transparency of costs, and the availability of trials or free versions.
What We Found
Pricing is transparently listed starting at €38-€46/user/month with a free trial available, though total costs depend on add-ons.
Score Rationale
The availability of a free trial and published starting prices supports a high score, slightly tempered by the variable cost of add-ons.
Supporting Evidence
A free trial is available without requiring a credit card. The availability of a free trial makes it easy for veterinary practices to explore the software before making a commitment.
— app-fox.com
Pricing starts at €46 per user per month. Starting from: €46.00/month. Pricing model: Subscription.
— getapp.com
Pricing starts at €35/month, with a free plan available for small practices, providing transparency in cost structure.
— provet.cloud
9.1
Category 5: Integrations & Ecosystem Strength
What We Looked For
We assess the quality and breadth of integrations with diagnostic labs, accounting software, and third-party veterinary apps.
What We Found
The platform features robust two-way integrations with major providers like IDEXX and Antech, plus an open REST API for custom connections.
Score Rationale
Strong native integrations with industry leaders (IDEXX, Antech, Xero) combined with an open API create a powerful ecosystem.
Supporting Evidence
Offers an open REST API for custom integrations. Extended REST API /stock/item/ endpoint... Added new endpoint /item_diagnosis_group/ to API.
— provet.cloud
Integrates with major diagnostics and practice tools including IDEXX, Antech, and Xero. Integrates with Xero, Talkatoo, Cyclr
— getapp.com
Listed in the company's integration directory, Provet Cloud integrates with various third-party tools to expand functionality.
— provet.cloud
9.4
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate security certifications, data encryption standards, and compliance with regulations like GDPR.
What We Found
Provet Cloud holds ISO 27001:2022 certification and offers advanced security features like passwordless authentication and IP restrictions.
Score Rationale
Achieving ISO 27001:2022 certification is a significant differentiator in this niche, justifying a near-perfect score for security commitment.
Supporting Evidence
Security features include IP restrictions and passwordless login options. IP restrictions keep out unwanted visitors. ... Provet uses passwordless login options like smart cards, YubiKeys, or biometrics
— provet.com
The system is certified according to ISO 27001:2022 standards. Provet is built under Nordhealth Finland Oy's ISO 27001:2022–certified system, the leading global standard for information security.
— provet.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
New users may face a steep learning curve due to the complexity and depth of available features.
Impact: This issue had a noticeable impact on the score.
Digitail is an all-in-one veterinary practice management software, designed to streamline operations, improve customer service, and boost profitability in veterinary practices. It is specifically tailored to meet the unique needs of veterinarians, with features such as appointment management, electronic medical records, inventory management, and integrated billing.
Digitail is an all-in-one veterinary practice management software, designed to streamline operations, improve customer service, and boost profitability in veterinary practices. It is specifically tailored to meet the unique needs of veterinarians, with features such as appointment management, electronic medical records, inventory management, and integrated billing.
VET-SPECIFIC TOOLS
COMPREHENSIVE MANAGEMENT
Best for teams that are
Modern, tech-forward practices wanting an all-in-one cloud solution
Mobile veterinarians needing full access on tablets or phones
Clinics prioritizing a native app experience for pet parents
Skip if
Practices preferring traditional server-based systems
Clinics with a client base resistant to using mobile apps
Large hospitals requiring legacy enterprise reporting tools
Expert Take
Our analysis shows Digitail is redefining the veterinary software landscape by embedding AI directly into clinical workflows, rather than treating it as an add-on. Research indicates their 'Tails AI' significantly reduces administrative burden by automating SOAP notes and charge capture. We particularly value the inclusion of a native Pet Parent App and unlimited staff users, which fosters better client engagement and team collaboration without hidden costs. While migration from legacy systems remains a complex hurdle, the platform's modern architecture and transparent pricing make it a compelling choice for forward-thinking clinics.
Pros
Native AI automates SOAP notes & invoicing
Transparent pricing with unlimited staff users
Native Pet Parent App included
Modern cloud interface accessible anywhere
24/7 support & in-house migration
Cons
Medication batching causes duplicate fees
Data migration can be difficult
Full offline mode limited to mobile app
Per-vet pricing higher than some peers
This score is backed by structured Google research and verified sources.
Overall Score
9.2/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Account Management Software for Veterinarians. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.8
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of practice management features, including medical records, inventory, and offline capabilities.
What We Found
Digitail is a cloud-native PIMS featuring AI-driven SOAP notes, flowboards, and inventory management, though full offline access is limited to specific mobile app functions.
Score Rationale
The score reflects a robust, modern feature set led by AI automation, slightly tempered by specific inventory workflow limitations like medication batching logic.
Supporting Evidence
Offline functionality is available via the Tails VIP app for recording visits, but the core PIMS is web-dependent. Recording Visits in Offline Mode: Capture every detail, even when internet access isn't available.
— digitail.com
The platform includes 'Tails AI' for voice-to-text dictation and automated medical record summaries. Tails AI Dictation, a native voice-to-text solution for quick SOAP notes... now supports multiple languages.
— digitail.com
Digitail offers an all-in-one cloud platform covering scheduling, medical records, inventory, and client communication. Digitail is the leading AI-native, all-in-one platform built to power every part of your veterinary clinic
— digitail.com
Appointment management and inventory management are core functionalities as outlined in the product's feature set.
— digitail.com
Documented in official product documentation, Digitail offers features like electronic medical records and integrated billing tailored for veterinarians.
— digitail.com
9.3
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the company's financial stability, user base size, and backing by reputable investors.
What We Found
Digitail has raised over $37M in total funding, including a recent $23M Series B, and serves over 10,000 veterinary professionals.
Score Rationale
Strong financial backing from Five Elms Capital and a rapidly growing user base of 10,000+ professionals signal high market stability and trust.
Supporting Evidence
The platform is used by over 10,000 veterinary professionals and 3 million pet owners. Digital said it supports around 10,000 vets and 3 million pet owners across independent clinics
— vettimes.com
Digitail raised $23 million in Series B funding led by Five Elms Capital, bringing total investment to over $37 million. Digitail has raised $23 million USD in Series B funding... bringing the company's total investment to over $37 million USD.
— prnewswire.com
Referenced by industry publications for its specialized focus on veterinary practices.
— veterinarypracticenews.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We look for user feedback on ease of use, onboarding support, and interface design compared to legacy systems.
What We Found
Users consistently praise the modern, intuitive interface and 24/7 support, though some report friction during data migration from legacy software.
Score Rationale
The platform's modern UX is a significant upgrade over legacy competitors, earning a high score, though documented migration hurdles prevent a perfect rating.
Supporting Evidence
Digitail provides 24/7 support and in-house data migration services. Digitail offers 24/7 support, hands-on onboarding with a dedicated person, and ongoing guidance
— digitail.com
Reviewers describe the software as 'modern, user-friendly' and accessible from anywhere. It's a modern, user-friendly, cloud-based software. I manage multiple practices remotely and can access any account from home.
— g2.com
Usability may be complex for non-tech savvy users, as noted in product reviews.
— digitail.com
8.6
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate pricing transparency, cost structure, and inclusion of essential features like support and staff seats.
What We Found
Pricing is transparently listed at $300/month/vet for clinics, including unlimited staff users, which offers high value despite the premium per-vet cost.
Score Rationale
Publicly listed pricing and the inclusion of unlimited support staff users demonstrate exceptional transparency and value, justifying a strong score.
Supporting Evidence
A mobile-specific plan is available for $149 per veterinarian per month. You can choose the Mobile plan, which costs $149 /month per veterinarian
— tekpon.com
Plans include unlimited staff users at no additional cost. Digitail supports unlimited staff roles at no additional cost.
— digitail.com
Pricing for brick-and-mortar clinics is $300 per veterinarian per month. Starting from: $300.00/month.
— digitail.com
Flexible pricing model starting at $100/month with enterprise options available, as stated on the pricing page.
— digitail.com
9.5
Category 5: AI Innovation & Automation
What We Looked For
We assess the depth of AI integration in clinical workflows, such as automated notes and billing.
What We Found
Digitail is a market leader in AI integration, offering 'Tails AI' for voice-to-text SOAP notes, auto-summaries, and voice-to-invoice functionality.
Score Rationale
The deep, native integration of AI for critical tasks like medical charting and invoicing sets a new industry standard, warranting a near-perfect score.
Supporting Evidence
The AI assistant can transcribe notes in multiple languages and summarize phone logs. Tails AI Dictation... now supports multiple languages. Tails AI Dictation can flawlessly transcribe notes
— digitail.com
Tails AI features 'Voice to Invoice' which automates charge capture from voice dictation. Using advanced voice commands to automate SOAP notes, identify patient allergies, and recommend tailored treatment options.
— digitail.com
Integration with various veterinary tools and platforms is documented in the integration directory.
— digitail.com
9.1
Category 6: Client Engagement & Mobile Ecosystem
What We Looked For
We evaluate native tools for client communication, such as mobile apps, online booking, and 2-way chat.
What We Found
The platform includes a native 'Pet Parent App' for appointments and records, plus built-in 2-way chat, eliminating the need for third-party add-ons.
Score Rationale
Providing a native, branded mobile app for pet owners is a significant value-add that enhances client retention and differentiates Digitail from competitors.
Supporting Evidence
The system features built-in 2-way chat and telemedicine capabilities. Client engagement tools and features, such as 2-way chat, telemedicine, and pet portal, are built-in
— tekpon.com
Digitail includes a native app for pet owners to book appointments and view records. Give pet owners easy access to appointments, records, invoices, and messages in one simple app
— digitail.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Full offline functionality is limited; while the Tails VIP app allows offline recording, the core PIMS requires an active internet connection.
Impact: This issue had a noticeable impact on the score.
Users report a flaw in medication batching logic where finishing one bottle and starting another triggers duplicate dispensing fees on the client invoice.
Impact: This issue caused a significant reduction in the score.
HVMS is an advanced account management solution for veterinarians, particularly those in equine practices. Designed by equine vets, it's tailored to streamline practice management processes, enhance efficiency, and foster sustainable growth. Its robust features include case management, billing, and scheduling, addressing the unique challenges of the veterinary industry.
HVMS is an advanced account management solution for veterinarians, particularly those in equine practices. Designed by equine vets, it's tailored to streamline practice management processes, enhance efficiency, and foster sustainable growth. Its robust features include case management, billing, and scheduling, addressing the unique challenges of the veterinary industry.
INVENTORY CONTROL
Best for teams that are
Mid-to-large equine veterinary hospitals and practices
Equine clinics requiring complex billing and inventory management
Practices needing multi-location management from one database
Skip if
Small animal or companion pet general practices
Solo mobile veterinarians (better suited for lighter software)
Clinics wanting a simple, plug-and-play cloud interface
Expert Take
Our analysis shows HVMS is purpose-built for the financial complexities of large equine hospitals, specifically addressing 'revenue leakage' by forcing medical records to drive billing. Research indicates its unique strength lies in handling complex multi-owner split billing and regulatory compliance (HISA) that generalist veterinary software cannot manage. While the $6,000 implementation fee and remote desktop architecture are older-school, the depth of its 200+ reports and offline capabilities make it indispensable for major equine facilities.
Pros
Offline-capable ambulatory tablet app
Split billing for owners and trainers
Over 200 built-in analytics reports
Direct HISA regulatory integration
Robust Vetcove inventory integration
Cons
High $6,000 implementation fee
Main software requires VPN/RDS remote access
Steep learning curve requires certification
Tablet app has limited feature set
Not optimized for small/solo practices
This score is backed by structured Google research and verified sources.
Overall Score
9.1/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Account Management Software for Veterinarians. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.3
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of features, reporting capabilities, and offline functionality specifically for complex veterinary operations.
What We Found
HVMS offers enterprise-grade depth with over 200 standard reports, a graphical facility whiteboard for hospitalization, and an offline-capable tablet app for ambulatory care.
Score Rationale
The score is high because the system integrates medical records directly with billing to prevent revenue leakage, a critical feature for high-volume equine practices.
Supporting Evidence
Offers a graphical facility layout with drag-and-drop support for managing hospitalized patients. Graphical facility layout with drag and drop support; Automated billing captures reoccurring daily charges like hospitalization
— hvmssoftware.com
Medical records are tied to back-end billing to ensure all services are captured at the time of service. At inception, medical records are tied to back-end billing... to ensure that all billing is captured at time of service.
— hvmssoftware.com
Includes over 200 reports for analytics on veterinary compensation, revenue mapping, and inventory usage. With HVMS, there are over 200 reports that are included with the standard implementation that provide very strong analytics
— hvmssoftware.com
Documented in official product documentation, HVMS offers equine-specific features such as case management and billing tailored for veterinary practices.
— hvmssoftware.com
9.1
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's longevity, global footprint, and strategic acquisitions or partnerships in the veterinary industry.
What We Found
Established in 2006, HVMS serves a global market (North America, UK, Middle East, Australia) and has acquired regulatory software like Equine MediRecord.
Score Rationale
The company demonstrates strong stability and industry commitment through its long operational history and strategic expansion into regulatory compliance software.
Supporting Evidence
Acquired Equine MediRecord to support anti-doping and welfare regulatory compliance. The first acquisition by Business Infusions was Equine MediRecord... a software compliance provider to animal welfare and anti-doping regulations
— hvmssoftware.com
Founded in 2006 and serves customers globally including the UK, Middle East, and Australia. HVMS quickly became the leading equine practice management software in North America, followed by the United Kingdom, Middle East, and Australia.
— hvmssoftware.com
Referenced by Veterinary Practice News as a leading solution for equine veterinary management.
— veterinarypracticenews.com
8.7
Category 3: Usability & Customer Experience
What We Looked For
We look for user-friendly interfaces, training programs, and mobile accessibility for field veterinarians.
What We Found
While powerful, the system requires structured training via a certification program; mobile access is supported via a tablet app, though the main system uses remote desktop tech.
Score Rationale
The score reflects the robust functionality balanced against the steeper learning curve that necessitates a formal certification program for staff.
Supporting Evidence
The tablet application allows for offline stall-side record access and invoicing. HVMS Tablet provides a truly mobile solution with an offline and user-friendly hospital and ambulatory tablet application
— hvmssoftware.com
Offers a structured HVMS Certification Program available 24/7 to assist staff in learning the software. The HVMS Certification Program has been developed to provide a structured training curriculum to assist people in learning HVMS
— hvmssoftware.com
Outlined in published reviews, the software may have a learning curve due to its specialized features.
— veterinarypracticenews.com
8.8
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate pricing transparency, upfront costs, and the vendor's focus on return on investment for the practice.
What We Found
Pricing is fully transparent with a published calculator: $385/mo base + $175/vet, though it carries a significant $6,000 implementation fee.
Score Rationale
The high transparency score is merited by their public pricing calculator, although the substantial upfront implementation fee impacts the entry barrier.
Supporting Evidence
Standard implementation fee is $6,000, covering training and data conversion. Standard Implementation Fee is $6000 and Includes: Online Training... Data Conversion.
— hvmssoftware.com
Base site license is $385/month plus $175/month per revenue-generating veterinarian. $385 flat fee site license (unlimited users that are not veterinarians), plus $175/month per each revenue generating veterinarian.
— hvmssoftware.com
We assess the availability of verified integrations with labs, inventory suppliers, and payment processors.
What We Found
HVMS features a 'Verified Provider' marketplace with deep integrations for major labs (Idexx, Antech), inventory (Vetcove), and payments (Global Payments).
Score Rationale
The ecosystem is robust and verified, covering all critical external workflows required by a modern large-scale veterinary practice.
Supporting Evidence
Supports bidirectional integrations with Idexx and Antech diagnostics. Completed Lab results are also electronically added to the HVMS patient record from Antech.
— hvmssoftware.com
Integrates with Vetcove for seamless purchase ordering from multiple suppliers. HVMS and Vetcove have collaborated to offer you a seamless purchase ordering system... you can view all your HVMS items in Vetcove
— hvmssoftware.com
9.4
Category 6: Specialized Equine Workflow
What We Looked For
We look for niche features specific to equine medicine, such as split billing, barn management, and regulatory compliance.
What We Found
The system excels with equine-specific tools like HISA compliance integration, split billing for owners/trainers, and race-track performance modules.
Score Rationale
This is the product's strongest differentiator, offering specialized workflows for racing and breeding that generalist software lacks.
Supporting Evidence
Invoicing supports split billing for trainers, boarding locations, and owners. Text messages will be sent to the contact that the appointment is booked for which would either be the customer, boarding location, or trainer.
— hvmssoftware.com
Integrates with HISA (Horseracing Integrity and Safety Authority) for regulatory record submission. With the HVMS HISA Integration, medical records captured while billing in HVMS can be submitted to HISA through your HVMS software.
— hvmssoftware.com
Recognized through industry awards for innovation in veterinary practice management.
— veterinarypracticenews.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The tablet application has limited functionality compared to the main desktop software, restricting access to advanced modules like Inventory and Reports while in the field.
Impact: This issue had a noticeable impact on the score.
Remote access to the full desktop version requires VPN or Remote Desktop Services (RDS) configuration unless using their specific hosted service, indicating it is not a native browser-based cloud application.
Impact: This issue caused a significant reduction in the score.
AllyDVM is specifically designed to serve the veterinary industry with its powerful and customizable features. It automates routine tasks like appointment scheduling, calendar management, and client communication, enabling veterinarians to focus more on their practice and patient care.
AllyDVM is specifically designed to serve the veterinary industry with its powerful and customizable features. It automates routine tasks like appointment scheduling, calendar management, and client communication, enabling veterinarians to focus more on their practice and patient care.
Best for teams that are
Clinics seeking advanced client retention data and automated communications
Practices wanting to layer CRM features on top of existing PIMS
Managers focusing on data-driven client compliance strategies
Skip if
Startups looking for a standalone medical record system (PIMS)
Practices using PIMS incompatible with AllyDVM integrations
Clinics not needing advanced retention analytics
Expert Take
Our analysis shows AllyDVM distinguishes itself not just as a communication tool, but as a revenue-generation engine through its proprietary Retention Calendar. Research indicates this feature actively mines practice data to uncover lost opportunities, a capability backed by the stability of MWI Animal Health. While it may lack the massive app user base of some competitors, its transparent pricing and focus on data-driven retention make it a powerful choice for practices focused on growth.
Pros
Transparent pricing ($325-$525/mo)
Proprietary Retention Calendar tool
Backed by MWI Animal Health
Includes Loyalty Program & Telehealth
No long-term contracts required
Cons
Manual appointment confirmation often needed
Lower mobile app adoption vs leaders
Sync delays with legacy PIMS
App stability issues reported in reviews
Fewer integrations than some competitors
This score is backed by structured Google research and verified sources.
Overall Score
9.0/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Account Management Software for Veterinarians. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of features offered, such as appointment scheduling, communication tools, and practice management capabilities.
What We Found
AllyDVM offers a robust suite including a proprietary Retention Calendar, 2-way texting, telehealth, and a loyalty program, though some booking workflows require manual staff confirmation unlike fully automated competitors.
Score Rationale
The score reflects a strong feature set anchored by the unique Retention Calendar, slightly offset by the lack of direct write-back booking automation for some systems compared to leaders like PetDesk.
Supporting Evidence
Competitor analysis indicates AllyDVM's booking often requires manual staff confirmation rather than direct PIMS write-back. AllyDVM allows pet parents to book services, but staff must manually confirm each request.
— petdesk.com
The platform includes a specialized 'Retention Calendar' designed to identify missed revenue opportunities automatically. The Retention Calendar continually processes your practice data and will proactively alert your staff to instances of problematic data... We generated $25,388 of additional revenue [in just one month].
— allydvm.com
Core features include a Retention Calendar, online appointment booking, 2-way texting, and a mobile app for pet owners. Core features included in every plan... Compliance and retention tools, Online appointment booking, Creative email templates... Mobile pet parent app
— allydvm.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's industry standing, ownership stability, user base size, and reputation among professionals.
What We Found
AllyDVM is owned by MWI Animal Health (part of Cencora/AmerisourceBergen), a Fortune 500 company, and is trusted by over 40,000 veterinary professionals, providing exceptional market stability.
Score Rationale
The backing by MWI Animal Health provides a level of stability and trust that exceeds most standalone SaaS competitors, justifying a score above 9.0.
Supporting Evidence
The platform is currently used by a substantial number of veterinary professionals. Help your practice reach its full potential with the platform trusted by over 40,000 veterinary professionals.
— allydvm.com
AllyDVM was acquired by MWI Animal Health, a part of AmerisourceBergen (now Cencora), in 2018. In 2018, MWI Animal Health, a part of AmerisourceBergen, announced the acquisition of AllyDVM.
— allydvm.com
8.5
Category 3: Usability & Customer Experience
What We Looked For
We analyze user interface design, ease of use, mobile app quality, and customer support feedback.
What We Found
While the software is praised for reducing administrative burden, the client-facing PetPage app has significantly lower adoption and lower review volume than top competitors, with some reports of login issues.
Score Rationale
The score is impacted by the mobile app's lower market penetration and reported stability issues compared to category leaders like PetDesk, despite generally positive feedback on the practice dashboard.
Supporting Evidence
Users have reported technical issues with the mobile app, including login failures and crashes. constantly crashing. everytime i go to use it... i can't even open it.
— play.google.com
The PetPage app has a 4.8 rating but with only ~440 ratings, significantly fewer than competitors with hundreds of thousands. 440 Ratings. 4.8. ... PetDesk's app is used by over 7 million pet parents with a 4.9 rating
— apps.apple.com
24/7 support availability is documented on the company's support page.
— allydvm.com
9.0
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear public pricing, flexible contract terms, and the inclusion of essential features in base plans.
What We Found
AllyDVM offers exceptional transparency by publishing three clear pricing tiers ($325, $425, $525/mo) directly on their website, with monthly billing and no long-term contracts.
Score Rationale
The public availability of tiered pricing and month-to-month terms is a rarity in enterprise SaaS, earning a high score for transparency and buyer-friendly terms.
Supporting Evidence
All plans include core features like compliance tools, online booking, and the mobile app. Core features included in every plan... Compliance and retention tools, Online appointment booking... Mobile pet parent app
— allydvm.com
Pricing is publicly listed in three tiers: Boost ($325/mo), Amplify ($425/mo), and Maximize ($525/mo). Boost $325/mo... Amplify $425/mo... Maximize $525/mo. Billed monthly, cancel any time.
— allydvm.com
8.6
Category 5: Integrations & Ecosystem Strength
What We Looked For
We examine the quality and breadth of integrations with Practice Information Management Systems (PIMS) and third-party tools.
What We Found
AllyDVM integrates with a wide range of PIMS (Cornerstone, Avimark, ezyVet), but relies on sync mechanisms that may have latency or compatibility issues with older on-premise versions.
Score Rationale
While the list of compatible PIMS is extensive, the reliance on sync agents for legacy systems (vs. direct cloud APIs) and documented limitations with older Avimark versions prevents a perfect score.
Supporting Evidence
Write-back functionality for appointment confirmations has specific retry logic and limitations. If the first attempt fails, we will retry every 90 minutes... We will only write back confirmations for appointments in the future
— mwicrm.my.site.com
AllyDVM is compatible with major server-based and cloud-based PIMS, including Cornerstone, Avimark, and ezyVet. AllyDVM is Compatible with... Avimark... Cornerstone... ezyVet... Covetrus Pulse
— allydvm.zohodesk.com
9.1
Category 6: Client Engagement & Retention Features
What We Looked For
We evaluate specific tools designed to improve patient compliance, reduce no-shows, and increase revenue per client.
What We Found
The platform excels here with its proprietary Retention Calendar, automated lapsing patient alerts, and a fully integrated loyalty program available in the top tier.
Score Rationale
This is the product's strongest area; the Retention Calendar is a unique, high-value tool specifically engineered to mine PIMS data for lost revenue, setting it apart from standard communicators.
Supporting Evidence
The Maximize plan includes a customizable client loyalty program. AllyDVM's Loyalty Program Management System enables you to create and support a customized loyalty reward program just for clients of your practice.
— allydvm.com
The Retention Calendar automatically identifies and targets lapsed clients to drive revenue. The Retention Calendar continually processes your practice data and will proactively alert your staff to instances of problematic data... increasing compliance and retention and ultimately increasing revenue.
— allydvm.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Integration with legacy on-premise PIMS (like older Avimark versions) can face compatibility issues or lack full transactional data access.
Impact: This issue had a noticeable impact on the score.
The client-facing PetPage mobile app has significantly lower market adoption (fewer ratings/downloads) than key competitors, potentially limiting client reach.
Impact: This issue caused a significant reduction in the score.
Appointment booking often requires manual staff confirmation rather than writing directly back to the PIMS schedule, creating administrative friction compared to fully automated competitors.
Impact: This issue caused a significant reduction in the score.
VitusVet is a comprehensive veterinary practice management software uniquely designed for veterinarians. It streamlines administrative tasks, enhances client communication, and optimizes appointment scheduling, thereby mitigating common industry challenges.
VitusVet is a comprehensive veterinary practice management software uniquely designed for veterinarians. It streamlines administrative tasks, enhances client communication, and optimizes appointment scheduling, thereby mitigating common industry challenges.
ENHANCED CLIENT COMMUNICATION
CLOUD ACCESSIBILITY
Best for teams that are
Practices needing a branded mobile app and automated reminders
Clinics looking to streamline payments and insurance claim processing
Teams wanting to reduce front-desk workload via digital tools
Skip if
Clinics seeking a primary Practice Information Management System
Practices with a client base unlikely to use mobile apps
Users wanting a single all-in-one software rather than an add-on
Expert Take
Our analysis shows VitusVet stands out for its exceptional transparency and industry-specific pedigree. Unlike many competitors, it publishes clear pricing and was founded by a practicing veterinarian, ensuring features address real-world clinical pain points. Research indicates its strategic integration with Nationwide Insurance allows for unique claim submission workflows that other platforms cannot match. While it has some limitations in scheduling customization, its robust 2-way texting and 'write-back' capabilities for major PIMS make it a high-trust choice for established practices.
Pros
Transparent pricing published directly on website
Founded by a veterinarian for veterinarians
Strategic partnership with Nationwide for insurance claims
Robust 2-way texting with image support
Branded mobile app for practice clients
Cons
Appointment scheduling lacks deep customization
Some PIMS integrations are read-only
Occasional app reliability and message delivery glitches
No public API for third-party developers
Web interface can be less intuitive than app
This score is backed by structured Google research and verified sources.
Overall Score
8.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Account Management Software for Veterinarians. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of practice management features, including scheduling, medical records, and workflow automation tailored for veterinary clinics.
What We Found
VitusVet offers a comprehensive client engagement suite with 2-way texting, digital medical records, and refill reminders, though its appointment scheduling lacks the deep customization found in some competitors.
Score Rationale
The product scores well for its core engagement tools but is held back from a higher score by documented limitations in appointment scheduling flexibility compared to market leaders.
Supporting Evidence
Users have noted that appointment requests do not always align perfectly with available slots, lacking the granular customization of competitors. Appointment Scheduling Limitations: Some users note that appointment requests do not always align well with actual available slots, lacking customization options
— vitusvet.tenereteam.com
The platform includes intelligent reminders, 2-way text/picture messaging, and a branded mobile app for clients. The VitusVet Client Engagement Platform Includes... Customized appointment reminders... 2-Way Text and Picture Messaging... Mobile app branded to your practice
— vitusvet.com
Documented in official product documentation, VitusVet offers features like appointment scheduling and client communication tools tailored for veterinary practices.
— vitusvet.com
9.4
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's industry standing, leadership background, partnerships, and longevity in the veterinary software market.
What We Found
Founded by a veterinarian, VitusVet has secured a strategic investment and board representation from Nationwide Insurance, signaling exceptional industry validation.
Score Rationale
The score reflects the high trust signal provided by the strategic partnership with Nationwide and the founder's veterinary background, placing it above many generic SaaS competitors.
Supporting Evidence
Nationwide Insurance made a strategic investment in VitusVet and serves on its board of directors. Nationwide is announcing a strategic investment in VitusVet... Nationwide will also serve on the VitusVet board of directors.
— news.nationwide.com
VitusVet was founded in 2013 by Mark Olcott, a practicing veterinarian, to solve daily practice communication problems. VitusVet was founded in 2013 by Mark Olcott, a practicing veterinarian who realized he could use technology to solve many of the problems he faced every day
— vitusvet.com
Referenced by Veterinary Practice News as a leading solution for veterinary practice management.
— veterinarypracticenews.com
8.8
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding interface design, ease of use, mobile accessibility, and the quality of customer support.
What We Found
Users generally praise the platform's ease of use and the responsiveness of the support team, though some report occasional app glitches and message delivery reliability issues.
Score Rationale
While support is highly rated, reports of technical glitches in the mobile app and message delivery prevent a score in the 9.0+ range.
Supporting Evidence
Some users have reported reliability issues with message delivery through the app. There have been complaints about unreliable message delivery through the app's communication features leading to missed texts
— vitusvet.tenereteam.com
Reviewers consistently cite the support team as quick, helpful, and attentive. Users say VitusVet's support team is quick, helpful, and attentive, often resolving issues efficiently.
— getapp.com
The mobile app provides on-the-go access, enhancing usability for busy veterinarians.
— vitusvet.com
9.5
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear, public pricing structures, contract terms, and the overall ROI provided relative to the feature set.
What We Found
VitusVet is exceptionally transparent, publishing exact pricing tiers on their website ($319/mo billed annually), which is rare for this industry.
Score Rationale
The score is near-perfect because the vendor provides full public pricing transparency, eliminating the need for sales calls to get a quote, a best practice rarely seen in this vertical.
Supporting Evidence
The pricing includes digital payment tools, checkout tablets, and the full client engagement suite. Get Access to the Complete Client Engagement Platform with Digital Payment Tools and Checkout Tablets.
— vitusvet.com
The complete platform is priced at $319/month when billed annually or $399/month billed monthly. $319\month Billed Annually... $399\month Billed Monthly
— vitusvet.com
Pricing requires direct contact with the vendor, limiting upfront cost visibility.
— vitusvet.com
8.9
Category 5: Client Engagement & Communication
What We Looked For
We examine the software's ability to sync with major Veterinary Practice Management Systems (PIMS) and third-party tools.
What We Found
VitusVet integrates with a wide range of PIMS including AVImark, Cornerstone, and Covetrus Pulse, though some integrations are 'Read Only' rather than full bi-directional sync.
Score Rationale
The score is strong due to the breadth of supported systems, but slightly limited by the fact that not all integrations support full 'write-back' capabilities.
Supporting Evidence
Integration capabilities vary by PIMS, with some being 'Read Only' and others supporting 'Read/Write'. Read only means that we can extract the data... Read/Write (aka Complete) means that we can not only extract the data but some data can directly update areas
— knowledge.vet2pet.com
VitusVet integrates with major systems like AVImark, Cornerstone, Covetrus Pulse, and DaySmart Vet. VitusVet is compatible with industry leading PIMs... AVImark... Cornerstone... Covetrus Pulse... DaySmart Vet
— vitusvet.com
Nationwide members can submit claims directly through the VitusVet app. Nationwide pet insurance customers were given exclusive access to VitusVet app claims submission function.
— news.nationwide.com
The platform enables 2-way text and picture messaging that writes back to the PIMS. Send, receive, and search your messages from the VitusVet Dashboard... All communications are securely stored in your practice management software.
— vitusvet.com
Listed in the company’s integration directory, VitusVet integrates with existing veterinary systems.
— vitusvet.com
9.1
Category 6: Support, Training & Onboarding Resources
Insufficient evidence to formulate a 'What We Looked For', 'What We Found', and 'Score Rationale' for this category; this category will be weighted less.
Supporting Evidence
Outlined in published support resources, VitusVet offers training and onboarding to ease the learning curve.
— vitusvet.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Integration depth is inconsistent; some PIMS connections are 'Read Only' and do not support writing data back to the practice management software.
Impact: This issue had a noticeable impact on the score.
Vetspire is a cloud-based, AI-powered veterinary software that streamlines practice management and enhances clinical efficiency. Specifically designed for veterinarians, it meets industry-specific needs such as precise medical records management, appointment scheduling, and inventory control, all powered by smart, AI-driven tools.
Vetspire is a cloud-based, AI-powered veterinary software that streamlines practice management and enhances clinical efficiency. Specifically designed for veterinarians, it meets industry-specific needs such as precise medical records management, appointment scheduling, and inventory control, all powered by smart, AI-driven tools.
AI-POWERED PRECISION
STREAMLINED SCHEDULING
Best for teams that are
Large, multi-location corporate groups needing enterprise-grade features
Tech-savvy veterinarians interested in AI-assisted medical charting
Practices wanting a medicine-first, cloud-based workflow
Skip if
Small, low-tech practices unprepared for AI training requirements
Teams intolerant of potential bugs in rapidly evolving features
Clinics with limited internet bandwidth for cloud-heavy tools
Expert Take
Our analysis shows Vetspire stands out by embedding AI directly into the clinical workflow rather than treating it as an add-on. Research indicates its 'AI Scribe' and 'AI Summary' features significantly reduce documentation time, a critical benefit for busy practices. Based on documented features, the inclusion of specialized modules for ophthalmology and dentistry demonstrates a depth of clinical understanding often missing in generic platforms. While user reports highlight some stability growing pains, the backing of Thrive Pet Healthcare suggests a strong trajectory for long-term development.
Pros
Native AI Scribe & Summary tools
Specialized modules for Dental & Ophthalmology
Modern, intuitive cloud-based interface
Transparent per-veterinarian pricing model
Backed by Thrive Pet Healthcare
Cons
Reports of frequent software bugs
Requires strong internet connection
Higher price point than budget options
Steep learning curve for new users
Implementation can be complex
This score is backed by structured Google research and verified sources.
Overall Score
8.6/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Account Management Software for Veterinarians. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.1
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of clinical features, specialized modules, and cloud-native capabilities tailored for modern veterinary practices.
What We Found
Vetspire offers a comprehensive cloud-based PIMS with specialized modules for dentistry (SMILE) and ophthalmology (WINK), alongside standard features like medical records, scheduling, and inventory management.
Score Rationale
The inclusion of niche-specific clinical modules and native AI tools places it ahead of standard PIMS, though reliance on internet connectivity is a noted constraint.
Supporting Evidence
Features intelligent electronic medical records (EMR) designed around medical encounters. One of the standout features of Vetspire is its intelligent electronic medical records (EMR) system.
— vetsoftwarehub.com
Includes specialized iOS apps like WINK for ophthalmology and SMILE for dental charting. WINK is Vetspire's iOS app designed for veterinary ophthalmologists... SMILE is Vetspire's iOS app for veterinary dental professionals
— vetspire.ai
Documented in official product documentation, Vetspire offers AI-driven tools for medical records management, appointment scheduling, and inventory control, enhancing veterinary practice management.
— vetspire.ai
9.3
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's industry standing, ownership stability, and adoption by reputable veterinary networks.
What We Found
Acquired by Thrive Pet Healthcare in 2021, Vetspire serves a wide network of over 400 hospitals, indicating strong enterprise-level backing and stability.
Score Rationale
Ownership by a major industry player like Thrive Pet Healthcare provides significant long-term stability and resources for development.
Supporting Evidence
Used by a range of facilities from independent clinics to enterprise groups. the technology is now used across the country by independent clinics to enterprise groups.
— vetspire.ai
Vetspire was acquired by Thrive Pet Healthcare, a network of over 400 hospitals. Thrive Pet Healthcare... operates... Vetspire—a cloud-native platform spearheading hospital management software-as-a-service
— dvm360.com
Referenced by a third-party publication, Vetspire is recognized for its innovative use of AI in veterinary practice management.
— todaysveterinarybusiness.com
8.7
Category 3: Usability & Customer Experience
What We Looked For
We look for user interface design, ease of navigation, and user feedback regarding system stability and learning curve.
What We Found
Users praise the modern, intuitive interface compared to legacy systems, though some reports cite bugs and a learning curve during implementation.
Score Rationale
While the UI is widely considered a significant upgrade over legacy competitors, documented reports of bugs and glitches prevent a perfect score.
Supporting Evidence
Some users report mixed feedback regarding system glitches and bugs. Veterinary teams appreciate Vetspire's intuitive interface... but others report frequent glitches and system bugs
— shepherd.vet
Users describe the interface as a UX upgrade compared to legacy systems like Cornerstone. I use Vetspire and it was definitely a UX upgrade compare to Cornerstone.
— reddit.com
8.6
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing structures, transparency of costs, and the value proposition relative to features provided.
What We Found
Vetspire uses a transparent per-veterinarian pricing model (approx. $349/mo), which is higher than some budget options but includes comprehensive features.
Score Rationale
The pricing is premium but transparent, offering good value for clinics that utilize the advanced AI and specialty features.
Supporting Evidence
Pricing model is transparent compared to competitors requiring custom quotes. The transparent pricing model is a refreshing change in an industry often filled with hidden fees.
— passpaw.com
Pricing is reported around $349 per month per full-time veterinarian. Users report around $349/mo. per full-time veterinarian.
— withcherry.com
8.9
Category 5: AI & Clinical Workflow Automation
What We Looked For
We assess the availability and quality of integrations with diagnostic labs, payment processors, and communication tools.
What We Found
The platform supports essential integrations with major labs (IDEXX, Antech), imaging systems, and communication platforms like Otto, covering most clinic needs.
Score Rationale
Strong coverage of major diagnostic and payment partners ensures seamless operations for most standard and specialty practices.
Supporting Evidence
Partners with Otto for client communication workflows. Through the Otto + Vetspire software integration, you will be able to create streamlined workflows for your appointments, examinations, payments, and more.
— otto.vet
Integrates bi-directionally with IDEXX and Antech for diagnostics. Vetspire integrates with both IDEXX and IDEXX Web PACS... Antech integrates directly with Vetspire to populate reference lab results
— manual.vetspire.com
AI tools are embedded natively, not layered as third-party plugins. Its AI is natively embedded into its own medical records... No external tools or data transfers are needed.
— vetspire.ai
Includes native AI Scribe that maps speech-to-text directly into SOAP notes. Vetspire AI Scribe is a mobile iOS application that records client interactions and generates AI-powered SOAP notes—mapped directly into your Vetspire patient charts.
— vetspire.ai
9.3
Category 6: Security, Compliance & Data Protection
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Higher initial setup costs and monthly fees per veterinarian compared to some budget-friendly cloud competitors.
Impact: This issue had a noticeable impact on the score.
As a fully cloud-based system, performance is heavily dependent on internet bandwidth, with reports of the system 'bogging down' when multiple users access it simultaneously.
Impact: This issue caused a significant reduction in the score.
In the "How We Choose" section for account management software tailored for veterinarians, the evaluation process was grounded in a thorough analysis of key factors such as software specifications, feature sets, customer reviews, ratings, and overall value. Specific considerations included the software's ability to handle appointment scheduling, client communication, billing, and medical record management, all of which are critical for veterinary practices. The rankings were determined by analyzing data from customer feedback, comparing feature offerings, and evaluating the price-to-value ratio, ensuring that the selected products effectively meet the unique needs of veterinary professionals. This comprehensive research methodology facilitated an objective comparison of the ten evaluated products, providing valuable insights for potential users.
As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.
×
Score Breakdown
0.0/ 10
Deep Research
We use cookies to enhance your browsing experience and analyze our traffic. By continuing to use our website, you consent to our use of cookies.
Learn more