A
ADP
adp.com · ADP HRIS Software · scored Dec 2025Payroll for 42M workers, but support draws complaints
Best forMid-to-large orgs prioritizing payroll reliability and compliance.
An enterprise HCM suite covering payroll, benefits and talent management, backed by 800+ integrations.
The thing people get wrong
A company this large must have great support
Users frequently report slow response times and unresolved issues
Source: g2.com
Upside
- Payroll for 42M+ workers, 1.1M clients
- 800+ apps in ADP Marketplace
- Highly rated employee mobile app
Catch
- Support often called slow to resolve issues
- Desktop interface described as clunky
- Implementation fees around $2,000
Editor's takeADP Workforce Now processes payroll for more than 42 million workers across 1.1 million clients in 140-plus countries, holding roughly 39% of the HR and payroll software market. The ADP Marketplace lists over 800 apps, the largest integration library in the category. Software-only pricing runs an estimated $23 to $30 per employee a month plus around $2,000 in implementation fees, and users frequently cite slow customer support.
How much does ADP Workforce Now cost?
Pricing is not public. Third-party estimates put software-only access at $23 to $30 per employee a month, with implementation fees around $2,000, according to independent pricing research.
Is ADP customer support reliable?
Reviews are mixed. Users frequently report slow response times and difficulty resolving complex payroll or tax issues, though the employee-facing mobile app is well rated for self-service.
The evidence: 6 criteria, 3 penalties (−0.18 points)
Score adjustments−0.18 points in total










