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NinjaOne
ninjaone.com · NinjaOne Patch Management · scored Dec 2025NinjaOne patches endpoints with a 98 CSAT score, free training
Best forMSPs and IT teams needing unified, cross-platform patching with a simple interface
Cloud-native patch management for Windows, Mac and Linux endpoints, with free unlimited onboarding.
Upside
- Free unlimited onboarding and training
- SOC 2, ISO 27001 and FedRAMP certified
- CSAT score of 98, ranked number one
Catch
- Pricing requires a custom sales quote
- No free trial available
- Third-party app library smaller than niche tools
Editor's takeNinjaOne's CSAT score of 98 is unusually high for enterprise IT software, and it is backed by a specific claim, a number one ranking for support based on MSP surveys. Free, unlimited onboarding through NinjaOne Academy removes a cost that competitors often charge for. The tradeoff is pricing secrecy, since you need a sales call to get a real number.
Does NinjaOne offer a free trial?
No. The feature matrix lists no free trial. Pricing requires a custom quote, with reported rates from $1.50 to $3.75 per endpoint per month by volume.
Is training included with NinjaOne?
Yes. Support and onboarding are completely free and unlimited, and the NinjaOne Academy provides free technical training and certification.
The evidence: 6 criteria, 3 penalties (−0.15 points)
Score adjustments−0.15 points in total











