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box.com · Box Relay Workflow Automation · scored Dec 2025Box Relay hits FedRAMP High, workflows cap at 25 flows.
Best forMovers or teams already on Box needing document-heavy automation.
From $33 per user/mo
FedRAMP Highno-code automationSalesforce integration
Top score
9.1Product9.4Market9.3Usability9.0Value9.9Integrations9.2Security
No-code content workflow automation with FedRAMP High security and deep Salesforce and Slack integration.
Standout factAchieved FedRAMP High authorization, verifying over 421 security controls.box.com
Biggest catchIndividual workflows are capped at 25 flows, which can constrain complex enterprise processes.support.box.com
421+Security controls verifiedbox.com
$33/user/moBusiness Plus pricerevpilots.com
25Flows per workflow limitsupport.box.com
Plans
Most chosenBusiness Plus$33/user/mo
Unlimited Relay runs
Enterprise$47/user/mo
Unlimited Relay runs
Source: revpilots.com
Upside
- FedRAMP High security authorization
- Unlimited workflow runs on Business Plus
- Deep Salesforce and Slack integrations
Catch
- Capped at 25 flows per workflow
- External users cannot build workflows
- Mobile app performance issues reported
Pick it ifMovers or teams already on Box needing document-heavy automation.
Skip it ifCompanies not using Box, or needing dispatch and CRM tools.
PricingIncluded in Business Plus from $33/user/month, Enterprise from $47.
Editor's takeBox Relay ranks first among 10 tools in this category at 9.1 overall. Its FedRAMP High authorization and zero-trust security make it well suited to regulated industries handling sensitive documents. The 25-flow-per-workflow limit is the main constraint for highly complex processes.
What does Box Relay cost?
Relay is included in the Business Plus plan at $33 per user a month, or Enterprise at $47 per user a month, with unlimited workflow runs on both.
Can external collaborators build Box Relay workflows?
No. External users are explicitly restricted from building or running workflows in an enterprise they are collaborated into, according to Box's own FAQ.
The evidence: 6 criteria, 3 penalties (−0.20 points)
9.1
Product Capability & DepthLooked for: We evaluate the breadth of triggers, actions, and logic available for automating content-centric business processes without code.Box Relay offers a robust no-code builder supporting sequential and parallel flows with over 20 triggers including file, folder, metadata, and scheduled events. It supports conditional logic and manual starts, though complex workflows are capped at 25 flows per workflow.box.combox.comnira.com
9.4
Market Credibility & Trust SignalsLooked for: We assess security certifications, compliance standards, and adoption by highly regulated industries.Box Relay operates with industry-leading security, achieving FedRAMP High authorization and supporting HIPAA, GxP, and FINRA compliance. It is trusted by major government agencies like the U.S. Department of Veterans Affairs for handling highly sensitive data.box.combox.com
9.3
Usability & Customer ExperienceLooked for: We examine the ease of building workflows, user interface quality, and reported user satisfaction.The platform features an intuitive no-code builder with drag-and-drop functionality and pre-built templates for various departments. While the web interface is praised for simplicity, some user reviews note performance lags with the mobile application.box.comblog.box.comboxinvestorrelations.com
9.0
Value, Pricing & TransparencyLooked for: We analyze pricing tiers, feature inclusion, and transparency regarding costs.Relay is included in Business Plus ($33/user/mo) and Enterprise ($47/user/mo) plans with unlimited runs. While transparent, the entry point is higher than standalone automation tools, and advanced features like AI require higher-tier Enterprise Plus plans.box.comrevpilots.combox.com
9.9
Integrations & Ecosystem StrengthLooked for: We assess the depth of native integrations with critical enterprise systems like Salesforce, Slack, and Microsoft 365.Relay integrates deeply with Salesforce (triggering flows from records) and Slack (AI queries, file previews). The Salesforce Developer Toolkit allows for custom flow actions, and there are over 1,500 available integrations.box.comblog.box.comsalesforce.com
9.2
Security, Compliance & Data ProtectionLooked for: We evaluate specific security features like encryption, data residency, and access controls critical for regulated industries.Box provides zero-trust security controls, AES 256-bit encryption, and Box Shield for threat detection. Features like Box Zones allow for data residency compliance, and KeySafe offers customer-managed encryption keys.box.combox.combox.com
Score adjustments−0.20 points in total
−0.08External collaborators are explicitly restricted from building or running workflows in the enterprise they are collaborated into.support.box.com · severity 60/100
−0.07Workflows are limited to a maximum of 25 flows (discrete sets of events) per workflow, which may constrain highly complex enterprise processes.support.box.com · severity 50/100
−0.05Users have reported performance issues, including slow uploads and syncing delays, particularly with the mobile application.g2.com · severity 45/100
