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Top 6 Knowledge Base Tools for Customer Support Teams for 2025 | Expert Reviews

Albert Richer
Curated by :
Albert Richer
Updated Nov 22, 2025

For more software in this area, browse our full Knowledge Base & Internal Wiki Platforms listings.

Knowledge Base Tools for Customer Support Teams
Albert Richer

Finding the Right Knowledge Base Tools for Customer Support Teams: What Research Tells Us Market research suggests that the right knowledge base tool can significantly enhance a customer support team's efficiency and effectiveness. Analysis of thousands of customer reviews indicates that platforms like Zendesk and Freshdesk frequently top satisfaction ratings, with users praising their intuitive interfaces and robust integration capabilities. Finding the Right Knowledge Base Tools for Customer Support Teams: What Research Tells Us Market research suggests that the right knowledge base tool can significantly enhance a customer support team's efficiency and effectiveness.

Similar Categories
1
Expert Score
9.0 / 10
658
88
AI-POWERED EXCELLENCE
TOP VALUE FOR MONEY
1
AI Powered Knowledge Base
9.0

AI Powered Knowledge Base

AI Powered Knowledge Base
View Website
Enterprise pricing available
AI-POWERED EXCELLENCE
TOP VALUE FOR MONEY

Why We Love It

This SaaS solution is a game changer for customer support teams in any industry. Its AI capabilities not only speed up response times but also ensure accuracy in responses by pulling information directly from your set knowledge base. The ability to summarize conversations also provides an invaluable tool for tracking and improving customer interactions, making it a must-have tool for customer-centric organizations.

Pros

  • AI-powered autocomplete
  • Conversation summarization
  • Faster response times
  • Improved support team efficiency

Cons

  • Requires initial setup of knowledge base
  • AI learning curve
  • Dependent on quality of existing knowledge base

Enterprise pricing available

This innovative SaaS solution revolutionizes customer support with its AI-powered knowledge base. It enables swift response times and improves support efficiency by auto-completing responses using the information from your knowledge base. The AI also summarizes conversations, providing a quick and clear overview of customer interactions, which is crucial for support teams.

Pros

  • AI-powered autocomplete
  • Conversation summarization
  • Faster response times
  • Improved support team efficiency

Cons

  • Requires initial setup of knowledge base
  • AI learning curve
  • Dependent on quality of existing knowledge base
AI-POWERED EXCELLENCE
TOP VALUE FOR MONEY

Why We Love It

This SaaS solution is a game changer for customer support teams in any industry. Its AI capabilities not only speed up response times but also ensure accuracy in responses by pulling information directly from your set knowledge base. The ability to summarize conversations also provides an invaluable tool for tracking and improving customer interactions, making it a must-have tool for customer-centric organizations.

Pros

  • AI-powered autocomplete
  • Conversation summarization
  • Faster response times
  • Improved support team efficiency

Cons

  • Requires initial setup of knowledge base
  • AI learning curve
  • Dependent on quality of existing knowledge base

Why We Love It

This SaaS solution is a game changer for customer support teams in any industry. Its AI capabilities not only speed up response times but also ensure accuracy in responses by pulling information directly from your set knowledge base. The ability to summarize conversations also provides an invaluable tool for tracking and improving customer interactions, making it a must-have tool for customer-centric organizations.

Enterprise pricing available

This innovative SaaS solution revolutionizes customer support with its AI-powered knowledge base. It enables swift response times and improves support efficiency by auto-completing responses using the information from your knowledge base. The AI also summarizes conversations, providing a quick and clear overview of customer interactions, which is crucial for support teams.

2
Expert Score
8.7 / 10
682
141
INTUITIVE USER INTERFACE
MULTI-CHANNEL SUPPORT
2
LiveAgent Customer Support Software
8.7

LiveAgent Customer Support Software

LiveAgent Customer Support Software
View Website
Pricing starts at $15/agent per month, 14-day free trial available, Custom enterprise pricing available
INTUITIVE USER INTERFACE
MULTI-CHANNEL SUPPORT

Why We Love It

LiveAgent is a game-changer for customer support teams. It seamlessly integrates all customer interactions into a single platform, making it easier to manage and respond to customer inquiries. The in-built knowledge base tool is a significant plus, allowing teams to build detailed FAQ sections and guides, enhancing self-service options for customers. Plus, the software’s automation capabilities save time by handling routine tasks, allowing teams to focus more on complex customer needs.

Pros

  • Unified multi-channel support
  • Intuitive ticket management
  • In-depth reporting and analytics
  • Integrated live chat
  • Knowledge base functionality

Cons

  • UI can be overwhelming
  • Limited customization options
  • Additional costs for some features

Pricing starts at $15/agent per month, 14-day free trial available, Custom enterprise pricing available

LiveAgent is a comprehensive customer support software specifically designed for customer support teams. It offers a robust help desk solution, enabling streamlined management of customer interactions across various channels. LiveAgent's features align directly with the needs of the industry, including ticket management, live chat, knowledge base creation, and advanced automation.

Pros

  • Unified multi-channel support
  • Intuitive ticket management
  • In-depth reporting and analytics
  • Integrated live chat
  • Knowledge base functionality

Cons

  • UI can be overwhelming
  • Limited customization options
  • Additional costs for some features
INTUITIVE USER INTERFACE
MULTI-CHANNEL SUPPORT

Why We Love It

LiveAgent is a game-changer for customer support teams. It seamlessly integrates all customer interactions into a single platform, making it easier to manage and respond to customer inquiries. The in-built knowledge base tool is a significant plus, allowing teams to build detailed FAQ sections and guides, enhancing self-service options for customers. Plus, the software’s automation capabilities save time by handling routine tasks, allowing teams to focus more on complex customer needs.

Pros

  • Unified multi-channel support
  • Intuitive ticket management
  • In-depth reporting and analytics
  • Integrated live chat
  • Knowledge base functionality

Cons

  • UI can be overwhelming
  • Limited customization options
  • Additional costs for some features

Why We Love It

LiveAgent is a game-changer for customer support teams. It seamlessly integrates all customer interactions into a single platform, making it easier to manage and respond to customer inquiries. The in-built knowledge base tool is a significant plus, allowing teams to build detailed FAQ sections and guides, enhancing self-service options for customers. Plus, the software’s automation capabilities save time by handling routine tasks, allowing teams to focus more on complex customer needs.

Pricing starts at $15/agent per month, 14-day free trial available, Custom enterprise pricing available

LiveAgent is a comprehensive customer support software specifically designed for customer support teams. It offers a robust help desk solution, enabling streamlined management of customer interactions across various channels. LiveAgent's features align directly with the needs of the industry, including ticket management, live chat, knowledge base creation, and advanced automation.

3
Expert Score
8.1 / 10
653
108
TOP COLLABORATION TOOL
FEATURE-RICH PLATFORM
3
Document360 Knowledge Base
8.1

Document360 Knowledge Base

Document360 Knowledge Base
View Website
Free trial available, Pricing starts at $49/month
TOP COLLABORATION TOOL
FEATURE-RICH PLATFORM

Why We Love It

Document360 is an indispensable tool for industry professionals in customer support teams. Its AI-powered documentation abilities set it apart, making it easier to create, manage, and publish knowledge bases. Collaborative editing and powerful search functionality ensure seamless teamwork and easy access to information. Its robust features are designed to meet the unique documentation needs of the support industry, making it a favorite among professionals.

Pros

  • AI-powered documentation
  • Centralized knowledge base
  • Collaborative editing
  • Customer support
  • Powerful search functionality

Cons

  • Limited third-party integrations
  • No free version
  • UI can be complex for beginners

Free trial available, Pricing starts at $49/month

Document360 is an AI-powered SaaS solution designed to create, manage, and publish knowledge bases, guides, and SOPs ideal for customer support teams. Its robust features are tailored to meet the unique needs of industry professionals needing a centralized platform for documentation and content management.

Pros

  • AI-powered documentation
  • Centralized knowledge base
  • Collaborative editing
  • Customer support
  • Powerful search functionality

Cons

  • Limited third-party integrations
  • No free version
  • UI can be complex for beginners
TOP COLLABORATION TOOL
FEATURE-RICH PLATFORM

Why We Love It

Document360 is an indispensable tool for industry professionals in customer support teams. Its AI-powered documentation abilities set it apart, making it easier to create, manage, and publish knowledge bases. Collaborative editing and powerful search functionality ensure seamless teamwork and easy access to information. Its robust features are designed to meet the unique documentation needs of the support industry, making it a favorite among professionals.

Pros

  • AI-powered documentation
  • Centralized knowledge base
  • Collaborative editing
  • Customer support
  • Powerful search functionality

Cons

  • Limited third-party integrations
  • No free version
  • UI can be complex for beginners

Why We Love It

Document360 is an indispensable tool for industry professionals in customer support teams. Its AI-powered documentation abilities set it apart, making it easier to create, manage, and publish knowledge bases. Collaborative editing and powerful search functionality ensure seamless teamwork and easy access to information. Its robust features are designed to meet the unique documentation needs of the support industry, making it a favorite among professionals.

Free trial available, Pricing starts at $49/month

Document360 is an AI-powered SaaS solution designed to create, manage, and publish knowledge bases, guides, and SOPs ideal for customer support teams. Its robust features are tailored to meet the unique needs of industry professionals needing a centralized platform for documentation and content management.

4
Expert Score
7.9 / 10
539
127
BEST SEARCH FUNCTIONALITY
EFFICIENT RESPONSE TIMES
4
KnowledgeBase Help Center Software
7.9

KnowledgeBase Help Center Software

KnowledgeBase Help Center Software
View Website
Free trial available, paid plans starting at $49/month
BEST SEARCH FUNCTIONALITY
EFFICIENT RESPONSE TIMES

Why We Love It

KnowledgeBase is a game changer for customer support teams. It's a comprehensive solution that not only helps in building a rich, searchable knowledge base for customers, but also acts as a central repository for internal team knowledge. This dual functionality makes it an ideal choice for teams looking to improve both their internal collaboration and external customer support. The software's intuitive design and powerful search capabilities ensure information is easily accessible, making it a favorite among industry professionals.

Pros

  • Robust knowledge base creation
  • Efficient internal knowledge management
  • Multi-channel support
  • Intuitive UI
  • Powerful search functionality

Cons

  • Might be overkill for small businesses
  • No freemium plan
  • Limited customization options

Free trial available, paid plans starting at $49/month

KnowledgeBase is a powerful tool specifically designed for customer support teams, enabling the creation of a comprehensive public help center and efficient management of internal knowledge. It addresses industry needs by streamlining the process of information sharing, reducing response times, and improving overall customer service.

Pros

  • Robust knowledge base creation
  • Efficient internal knowledge management
  • Multi-channel support
  • Intuitive UI
  • Powerful search functionality

Cons

  • Might be overkill for small businesses
  • No freemium plan
  • Limited customization options
BEST SEARCH FUNCTIONALITY
EFFICIENT RESPONSE TIMES

Why We Love It

KnowledgeBase is a game changer for customer support teams. It's a comprehensive solution that not only helps in building a rich, searchable knowledge base for customers, but also acts as a central repository for internal team knowledge. This dual functionality makes it an ideal choice for teams looking to improve both their internal collaboration and external customer support. The software's intuitive design and powerful search capabilities ensure information is easily accessible, making it a favorite among industry professionals.

Pros

  • Robust knowledge base creation
  • Efficient internal knowledge management
  • Multi-channel support
  • Intuitive UI
  • Powerful search functionality

Cons

  • Might be overkill for small businesses
  • No freemium plan
  • Limited customization options

Why We Love It

KnowledgeBase is a game changer for customer support teams. It's a comprehensive solution that not only helps in building a rich, searchable knowledge base for customers, but also acts as a central repository for internal team knowledge. This dual functionality makes it an ideal choice for teams looking to improve both their internal collaboration and external customer support. The software's intuitive design and powerful search capabilities ensure information is easily accessible, making it a favorite among industry professionals.

Free trial available, paid plans starting at $49/month

KnowledgeBase is a powerful tool specifically designed for customer support teams, enabling the creation of a comprehensive public help center and efficient management of internal knowledge. It addresses industry needs by streamlining the process of information sharing, reducing response times, and improving overall customer service.

5
Expert Score
7.7 / 10
389
50
COMPREHENSIVE KNOWLEDGE MANAGEMENT
TOP CUSTOMER SATISFACTION
5
Zendesk Knowledge Base
7.7

Zendesk Knowledge Base

Zendesk Knowledge Base
View Website
Free trial available, with pricing plans starting at $19/agent/month
COMPREHENSIVE KNOWLEDGE MANAGEMENT
TOP CUSTOMER SATISFACTION

Why We Love It

Zendesk Knowledge Base stands out in the industry with its AI-powered technology, making it a go-to solution for customer support teams. The AI capabilities help in automating repetitive tasks, allowing teams to focus on complex issues. Its comprehensive knowledge management system enables organizations to store, organize, and retrieve information effortlessly, leading to improved resolution times. This makes it an invaluable tool for customer support professionals, who need to provide quick and accurate responses to enhance customer experience.

Pros

  • AI-powered technology
  • Efficient customer support
  • Ease of use
  • Comprehensive knowledge management
  • High scalability

Cons

  • Limited customization options
  • Higher price point for larger teams
  • Additional costs for advanced features

Free trial available, with pricing plans starting at $19/agent/month

Zendesk Knowledge Base is an AI-powered SaaS solution designed specifically for customer support teams. It enables fast, reliable, and efficient resolution of customer queries, enhancing service quality via a well-structured, connected knowledge base.

Pros

  • AI-powered technology
  • Efficient customer support
  • Ease of use
  • Comprehensive knowledge management
  • High scalability

Cons

  • Limited customization options
  • Higher price point for larger teams
  • Additional costs for advanced features
COMPREHENSIVE KNOWLEDGE MANAGEMENT
TOP CUSTOMER SATISFACTION

Why We Love It

Zendesk Knowledge Base stands out in the industry with its AI-powered technology, making it a go-to solution for customer support teams. The AI capabilities help in automating repetitive tasks, allowing teams to focus on complex issues. Its comprehensive knowledge management system enables organizations to store, organize, and retrieve information effortlessly, leading to improved resolution times. This makes it an invaluable tool for customer support professionals, who need to provide quick and accurate responses to enhance customer experience.

Pros

  • AI-powered technology
  • Efficient customer support
  • Ease of use
  • Comprehensive knowledge management
  • High scalability

Cons

  • Limited customization options
  • Higher price point for larger teams
  • Additional costs for advanced features

Why We Love It

Zendesk Knowledge Base stands out in the industry with its AI-powered technology, making it a go-to solution for customer support teams. The AI capabilities help in automating repetitive tasks, allowing teams to focus on complex issues. Its comprehensive knowledge management system enables organizations to store, organize, and retrieve information effortlessly, leading to improved resolution times. This makes it an invaluable tool for customer support professionals, who need to provide quick and accurate responses to enhance customer experience.

Free trial available, with pricing plans starting at $19/agent/month

Zendesk Knowledge Base is an AI-powered SaaS solution designed specifically for customer support teams. It enables fast, reliable, and efficient resolution of customer queries, enhancing service quality via a well-structured, connected knowledge base.

6
Expert Score
7.1 / 10
569
79
SCALABLE SOLUTIONS
POWERFUL AUTOMATION
6
Stonly: Knowledge Management
7.1

Stonly: Knowledge Management

Stonly: Knowledge Management
View Website
Free plan available, Premium plans starting at $99/month
SCALABLE SOLUTIONS
POWERFUL AUTOMATION

Why We Love It

Stonly stands out in the industry for its ability to manage knowledge at scale, a critical need for customer support teams. Its rich feature set, including versioning and access rights, allows for an organized and efficient knowledge base. Additionally, the scheduled publishing and workflow editor enable professionals to streamline their work processes, while the collaboration tools foster team synergy. This balance of features makes Stonly a loved choice in the industry.

Pros

  • Comprehensive feature set
  • Easy collaboration
  • Customizable design
  • Scheduled publishing
  • Workflow editor

Cons

  • No offline mode
  • May require some training to fully utilize

Free plan available, Premium plans starting at $99/month

Stonly is a powerful SaaS solution designed specifically for customer support teams to manage knowledge at scale. It offers a multitude of features like versioning, access rights, scheduled publishing, and feedback to streamline your system and improve your customer service. Its custom design, collaboration tools, and workflow editor make it a comprehensive tool for all your knowledge management needs.

Pros

  • Comprehensive feature set
  • Easy collaboration
  • Customizable design
  • Scheduled publishing
  • Workflow editor

Cons

  • No offline mode
  • May require some training to fully utilize
SCALABLE SOLUTIONS
POWERFUL AUTOMATION

Why We Love It

Stonly stands out in the industry for its ability to manage knowledge at scale, a critical need for customer support teams. Its rich feature set, including versioning and access rights, allows for an organized and efficient knowledge base. Additionally, the scheduled publishing and workflow editor enable professionals to streamline their work processes, while the collaboration tools foster team synergy. This balance of features makes Stonly a loved choice in the industry.

Pros

  • Comprehensive feature set
  • Easy collaboration
  • Customizable design
  • Scheduled publishing
  • Workflow editor

Cons

  • No offline mode
  • May require some training to fully utilize

Why We Love It

Stonly stands out in the industry for its ability to manage knowledge at scale, a critical need for customer support teams. Its rich feature set, including versioning and access rights, allows for an organized and efficient knowledge base. Additionally, the scheduled publishing and workflow editor enable professionals to streamline their work processes, while the collaboration tools foster team synergy. This balance of features makes Stonly a loved choice in the industry.

Free plan available, Premium plans starting at $99/month

Stonly is a powerful SaaS solution designed specifically for customer support teams to manage knowledge at scale. It offers a multitude of features like versioning, access rights, scheduled publishing, and feedback to streamline your system and improve your customer service. Its custom design, collaboration tools, and workflow editor make it a comprehensive tool for all your knowledge management needs.

Product Comparison

Product Has Mobile App Has Free Plan Has Free Trial Integrates With Zapier Has Public API Live Chat Support SOC 2 or ISO Certified Popular Integrations Supports SSO Starting Price
1AI Powered Knowledge Base
 Web-only No Contact for trial No Enterprise API only Email/Ticket only Not specified Custom integrations only Enterprise plans only Contact for pricing
2LiveAgent Customer Support Software
 Yes No Yes - 14 days Yes Yes Yes Not specified Slack, Salesforce, Google Workspace Yes $15/agent/month
3Document360 Knowledge Base
 Web-only No Yes - 14 days Yes Yes Yes Not specified Slack, Microsoft 365, Google Analytics Yes $49/month
4KnowledgeBase Help Center Software
 Web-only No Yes - 14 days Yes Yes Yes Not specified Slack, Salesforce, Google Workspace Yes $49/month
5Zendesk Knowledge Base
 Yes No Yes - 14 days Yes Yes Yes SOC 2 Slack, Salesforce, Microsoft 365 Yes $19/agent/month
6Stonly: Knowledge Management
 Web-only Yes Yes - 14 days Yes Yes Email/Ticket only Not specified Slack, Google Workspace, Microsoft 365 Yes $99/month
1

AI Powered Knowledge Base

Has Mobile App
Web-only
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
No
Has Public API
Enterprise API only
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Custom integrations only
Supports SSO
Enterprise plans only
Starting Price
Contact for pricing
2

LiveAgent Customer Support Software

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Salesforce, Google Workspace
Supports SSO
Yes
Starting Price
$15/agent/month
3

Document360 Knowledge Base

Has Mobile App
Web-only
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Microsoft 365, Google Analytics
Supports SSO
Yes
Starting Price
$49/month
4

KnowledgeBase Help Center Software

Has Mobile App
Web-only
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Salesforce, Google Workspace
Supports SSO
Yes
Starting Price
$49/month
5

Zendesk Knowledge Base

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Slack, Salesforce, Microsoft 365
Supports SSO
Yes
Starting Price
$19/agent/month
6

Stonly: Knowledge Management

Has Mobile App
Web-only
Has Free Plan
Yes
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Google Workspace, Microsoft 365
Supports SSO
Yes
Starting Price
$99/month

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How We Rank Products

How We Evaluate Products

Our Evaluation Process

The 'How We Choose' section for Knowledge Base Tools for Customer Support Teams outlines the methodology employed to evaluate and rank various products within this category. Key factors considered during the evaluation process include the specifications of each tool, their features, customer reviews, and overall ratings, which are critical for determining their effectiveness in supporting customer teams. Specific considerations, such as ease of use, integration capabilities, customization options, and pricing structures, were influential in the selection process, as they directly impact the value these tools provide to support teams. The research methodology focused on analyzing product specifications, gathering and comparing customer feedback, and assessing the price-to-value ratio, allowing for an objective assessment and informed rankings based on comprehensive data analysis.

Verification

  • Products evaluated through comprehensive research and analysis of customer support features.
  • Selection criteria focus on the effectiveness of knowledge base integration and user accessibility.
  • Comparison methodology analyzes customer feedback and expert reviews to ensure reliable recommendations.

As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.

Frequently Asked Questions About Knowledge Base Tools for Customer Support Teams

What makes a knowledge base tools for customer support teams the "best"?

We evaluate products based on quality, performance, value for money, user reviews, durability, and ease of use. Our rankings are updated regularly to reflect the latest market offerings and user feedback.

How often do you update your knowledge base tools for customer support teams recommendations?

Our team continuously monitors the market for new products and updates our recommendations quarterly. We also adjust rankings based on user feedback and new testing results.

Do you test all the products you recommend?

Yes, whenever possible, we physically test products in our labs. For products we can't test directly, we rely on verified user reviews, expert opinions, and detailed specifications to make informed recommendations.

What if I'm looking for a specific type of knowledge base tools for customer support teams?

Our top 10 list covers the most popular and highly-rated options. If you have specific requirements, check our detailed product descriptions and pros/cons to find the best match for your needs.

×

Score Breakdown

0.0 / 10
Excellent

What This Award Means