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Other Software products for SaaS Companies.

Feature Request Tools for SaaS Products
Albert Richer

Understanding the Best Feature Request Tools for SaaS Products: Insights from Market Research Market research shows that many SaaS product teams prioritize user feedback to drive feature development, but not all feedback tools are created equal. Reviews indicate that platforms like Aha! and Productboard are often highlighted for their user-friendly interfaces and robust prioritization features. In fact, studies indicate that Aha! users frequently appreciate its visual roadmapping tools, which may help teams align their feature requests with strategic goals. On the other hand, tools like Canny are commonly noted for their ability to seamlessly integrate customer feedback, making it easier for teams to gauge user sentiment. Understanding the Best Feature Request Tools for SaaS Products: Insights from Market Research Market research shows that many SaaS product teams prioritize user feedback to drive feature development, but not all feedback tools are created equal. Reviews indicate that platforms like Aha! and Productboard are often highlighted for their user-friendly interfaces and robust prioritization features.

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1
Expert Score
9.9 / 10
496
100
REAL-TIME FEEDBACK
EFFORTLESS INTEGRATION

Canny Feature Request Management

Canny Feature Request Management
View Website
Canny is a powerful tool designed particularly for SaaS companies to effectively manage feature requests. It allows users to collect, organize, and analyze customer feedback, thereby enhancing product development and customer satisfaction. This is crucial in the SaaS industry where customer engagement and product improvement are key to success.
Canny is a powerful tool designed particularly for SaaS companies to effectively manage feature requests. It allows users to collect, organize, and analyze customer feedback, thereby enhancing product development and customer satisfaction. This is crucial in the SaaS industry where customer engagement and product improvement are key to success.
REAL-TIME FEEDBACK
EFFORTLESS INTEGRATION

Best for teams that are

  • Mid-to-large B2B SaaS teams needing deep CRM integrations like Salesforce
  • Companies valuing SOC2 compliance and advanced moderation tools
  • Enterprises with the budget to scale as user engagement grows

Skip if

  • Early-stage startups due to expensive 'tracked user' pricing limits
  • Teams requiring a multi-language interface (currently English only)
  • Companies wanting a simple changelog without complex feature sets

Expert Take

Our analysis shows Canny excels at closing the loop between customer feedback and engineering execution through its deep, two-way integrations with tools like Linear and Jira. Research indicates its 'Autopilot' feature significantly reduces manual triage time by using AI to detect duplicates automatically. While the 'tracked user' pricing model introduces scalability costs, the platform's SOC 2 Type II compliance makes it a secure choice for B2B SaaS companies.

Pros

  • SOC 2 Type II compliant
  • Deep two-way Jira/Linear sync
  • AI 'Autopilot' deduplicates feedback
  • Intuitive, modern user interface
  • Free plan for small teams

Cons

  • Expensive 'tracked user' pricing
  • No anonymous guest posting
  • SSO locked to Business plan
  • CRM integrations gated
  • Limited customization on low tiers
2
Expert Score
9.7 / 10
621
89
SCALABLE SOLUTIONS

Rapidr Feature Request Tracker

Rapidr Feature Request Tracker
View Website
Rapidr is a feature request tracking software designed specifically for product teams and SaaS companies. It provides a centralized platform to track, manage, and prioritize feature requests from customers and teammates, helping businesses to streamline their product development process and align it with user needs and expectations.
Rapidr is a feature request tracking software designed specifically for product teams and SaaS companies. It provides a centralized platform to track, manage, and prioritize feature requests from customers and teammates, helping businesses to streamline their product development process and align it with user needs and expectations.
SCALABLE SOLUTIONS

Best for teams that are

  • Growing SaaS teams seeking a feature-rich, affordable Canny alternative
  • Companies needing a complete feedback loop with predictable flat pricing
  • Teams requiring white-labeling options on mid-tier plans

Skip if

  • Small teams or hobbyists looking for a permanently free plan
  • Developers requiring API access for custom integrations
  • Users who need a mobile app for managing feedback on the go

Expert Take

Our analysis shows Rapidr delivers a streamlined, design-forward feedback loop that rivals enterprise tools in usability while undercutting them significantly on price. Research indicates it is particularly strong for SaaS startups due to its 'all-in-one' approach combining feedback, roadmaps, and changelogs, though it currently trades off advanced compliance certifications and API access to maintain simplicity and affordability.

Pros

  • Highly affordable starting at $49/mo
  • Modern, lightweight user interface
  • Free concierge migration service
  • Unlimited feedback boards included
  • Integrated roadmap and changelog

Cons

  • No public API access
  • Lacks SOC 2 certification
  • No bulk editing capabilities
  • Missing prioritization matrix feature
  • GDPR compliance listed as 'Coming Soon'
3
Expert Score
9.6 / 10
523
75
OPEN-SOURCE POWER
ENTERPRISE READY

Sleekplan Feature Request Tool

Sleekplan Feature Request Tool
View Website
Sleekplan is a feedback and feature request tool specifically designed for SaaS applications to help product teams collect, track, and prioritize user requests and bugs. It streamlines the process of incorporating user input into your product development, ensuring a customer-centric approach to building your SaaS solutions.
Sleekplan is a feedback and feature request tool specifically designed for SaaS applications to help product teams collect, track, and prioritize user requests and bugs. It streamlines the process of incorporating user input into your product development, ensuring a customer-centric approach to building your SaaS solutions.
OPEN-SOURCE POWER
ENTERPRISE READY

Best for teams that are

  • Budget-conscious startups wanting an all-in-one tool with CSAT surveys
  • Teams needing a generous free tier with unlimited tracked users
  • Companies looking for built-in satisfaction metrics alongside voting

Skip if

  • Enterprises requiring advanced CRM integrations like Salesforce
  • Teams needing automated duplicate detection for high feedback volume
  • Users requiring advanced prioritization matrices

Expert Take

Our analysis shows Sleekplan stands out primarily for its exceptional value-to-feature ratio, offering unlimited end-users on its free plan where most competitors charge premiums. Research indicates it is particularly strong for EU-based companies due to its Munich headquarters and strict adherence to German data protection laws. While it may lack some AI-driven automation features like duplicate detection, the inclusion of CSAT and NPS tools alongside standard feedback boards makes it a comprehensive solution for lean SaaS teams.

Pros

  • Free plan includes unlimited end-users
  • All-in-one roadmap and changelog
  • Strict GDPR compliance (German HQ)
  • Two-way GitHub and Jira sync
  • Built-in CSAT and NPS surveys

Cons

  • Support response times can be slow
  • No automatic duplicate post detection
  • Interface described as outdated
  • Limited customization on lower tiers
  • Smaller integration ecosystem than giants
4
Expert Score
9.5 / 10
415
69

UserJot Feedback Platform

UserJot Feedback Platform
View Website
UserJot is a comprehensive feedback and product management tool specifically designed for SaaS teams. It enables teams to collect customer feedback, prioritize feature requests, and manage product roadmaps effectively, streamlining the product development process and ensuring customer needs are met.
UserJot is a comprehensive feedback and product management tool specifically designed for SaaS teams. It enables teams to collect customer feedback, prioritize feature requests, and manage product roadmaps effectively, streamlining the product development process and ensuring customer needs are met.

Best for teams that are

  • Startups wanting unlimited users and feedback without price hikes
  • Teams valuing modern UI, dark mode, and AI duplicate detection
  • Companies needing a fast, lightweight setup with guest voting

Skip if

  • Large enterprises requiring SOC2 compliance or complex legacy integrations
  • Teams needing extensive project management integrations on a free plan
  • Users looking for complex weighted voting formulas

Expert Take

Our analysis shows UserJot disrupts the feedback management market by eliminating the 'tax on growth' pricing model common among competitors. Research indicates its flat-rate pricing and unlimited user allowance make it uniquely valuable for high-growth SaaS teams. Based on documented features, the inclusion of AI for duplicate detection and changelog writing automates significant administrative overhead, allowing teams to focus on building rather than organizing.

Pros

  • Unlimited users on free plan
  • No per-seat pricing model
  • AI-powered duplicate detection
  • Beautiful, modern user interface
  • Integrated roadmap and changelog

Cons

  • Fewer integrations than enterprise tools
  • Low volume of third-party reviews
  • Lacks session replay features
  • Limited advanced analytics
  • API is still maturing
5
Expert Score
9.4 / 10
599
149
INSIGHTFUL ANALYTICS
AFFORDABLE PLANS

AnnounceKit Feature Request Tool

AnnounceKit Feature Request Tool
View Website
AnnounceKit's Feature Request tool is a powerful solution specifically designed to address the demands of SaaS industry professionals. It empowers teams to track, prioritize, and manage feature requests efficiently, leading to improved product development and customer satisfaction.
AnnounceKit's Feature Request tool is a powerful solution specifically designed to address the demands of SaaS industry professionals. It empowers teams to track, prioritize, and manage feature requests efficiently, leading to improved product development and customer satisfaction.
INSIGHTFUL ANALYTICS
AFFORDABLE PLANS

Best for teams that are

  • Teams prioritizing robust changelogs alongside feature requests
  • Companies needing multi-language support for updates and feedback
  • Product managers wanting to centralize announcements and feedback

Skip if

  • Startups looking for a free or low-cost entry-level solution
  • Teams needing deep customization or advanced user segmentation
  • Users who only need a simple voting board without changelog features

Expert Take

Our analysis shows AnnounceKit strikes a rare balance between simplicity and enterprise-grade security. While many tools in this niche are either too basic or overly complex, AnnounceKit offers a 'slick' UI that marketing teams love, backed by SOC 2 Type I compliance that IT teams require. Research indicates it is particularly strong for teams that want to centralize changelogs and feature requests without a steep learning curve, although the pricing structure for customization is a notable tradeoff.

Pros

  • SOC 2 Type I certified security
  • Clean, intuitive user interface
  • Seamless Jira and Slack integrations
  • AI-powered post generator included
  • Excellent, responsive customer support

Cons

  • No permanent free plan available
  • Custom CSS locked to $339/mo plan
  • NPS feature costs extra ($49/mo)
  • Branding removal requires high tier
  • Entry price ($79/mo) is relatively high
6
Expert Score
9.2 / 10
433
80
BUG TRACKING

Fider Feature Request Tracker

Fider Feature Request Tracker
View Website
Fider is a robust, open-source feature request software specifically designed for SaaS product managers. It offers a streamlined solution for collecting, organizing, and prioritizing feature requests, making it an indispensable tool in the SaaS industry where customer feedback is crucial for product development and innovation.
Fider is a robust, open-source feature request software specifically designed for SaaS product managers. It offers a streamlined solution for collecting, organizing, and prioritizing feature requests, making it an indispensable tool in the SaaS industry where customer feedback is crucial for product development and innovation.
BUG TRACKING

Best for teams that are

  • Technical teams and developers capable of self-hosting for free
  • Open-source projects requiring a transparent, community-driven board
  • Organizations needing full data control via self-hosting

Skip if

  • Non-technical teams needing a managed solution without setup
  • Teams needing built-in changelogs or complex roadmapping features
  • Companies requiring advanced dashboard analytics

Expert Take

Our analysis shows Fider is the premier choice for organizations that prioritize data sovereignty and simplicity over enterprise bloat. Research indicates it is heavily favored by technical teams and open-source projects like OBS and Scaleway because it delivers a clean, focused feedback loop without the complexity of larger suites. Based on documented features, its open-source nature allows for complete control, making it a rare high-value option in a market dominated by expensive SaaS tools.

Pros

  • Free and open-source self-hosted version
  • Clean, distraction-free user interface
  • Supports OAuth/SSO (Google, GitHub, Microsoft)
  • Active community and transparent roadmap
  • Generous free tier for cloud version

Cons

  • No native mobile applications
  • Limited native integrations with PM tools
  • Self-hosting requires technical maintenance
  • Lacks advanced enterprise analytics
  • Database locking issues reported in self-hosted
7
Expert Score
9.1 / 10
468
93
CUSTOMER-CENTRIC
PRIORITIZE WITH EASE

Usersnap Feature Request Handling

Usersnap Feature Request Handling
View Website
Usersnap doesn't just track feature requests, it provides a comprehensive range of templates specifically designed for SaaS businesses. It streamlines and simplifies the process of handling feature requests, making it easier for SaaS companies to manage feedback and prioritize product development.
Usersnap doesn't just track feature requests, it provides a comprehensive range of templates specifically designed for SaaS businesses. It streamlines and simplifies the process of handling feature requests, making it easier for SaaS companies to manage feedback and prioritize product development.
CUSTOMER-CENTRIC
PRIORITIZE WITH EASE

Best for teams that are

  • Product/QA teams needing visual context like screenshots with requests
  • SaaS companies prioritizing in-app bug tracking alongside feedback
  • Teams wanting to combine user acceptance testing with feature voting

Skip if

  • Teams seeking a simple, standalone public voting board
  • Small teams with limited budgets due to higher starting costs
  • Users looking for a dedicated roadmap tool without issue tracking

Expert Take

Usersnap is designed with SaaS companies in mind, making it an excellent choice for managing feature requests. Its wide array of templates allows for efficient and organized feedback management. By streamlining the feature request process, it helps businesses prioritize product development based on user feedback, which is crucial in the SaaS industry. Its affordability and ease of use make it an attractive choice for SaaS professionals.

Pros

  • SaaS-specific feature request templates
  • Efficient feedback management
  • Ease of use
  • Affordable pricing
  • 15-day free trial

Cons

  • Limited customization options
  • May not suit very large teams
  • No free plan

Product Comparison

Product Has Mobile App Has Free Plan Has Free Trial Integrates With Zapier Has Public API Live Chat Support Popular Integrations Supports SSO Starting Price
1 Canny Feature Request Management
Web-only Yes Yes - 14 days Yes Yes Email/Ticket only Slack, Intercom, Jira Yes $50/month
2 Rapidr Feature Request Tracker
Web-only No Yes - 14 days Yes Yes Email/Ticket only Slack, Trello, Jira Yes $15/month
3 Sleekplan Feature Request Tool
Web-only Yes Yes - 7 days Yes Yes Email/Ticket only Slack, Microsoft Teams, Zapier Enterprise plans only $49/month
4 UserJot Feedback Platform
Web-only No Contact for trial Not specified Yes Email/Ticket only Custom integrations only Enterprise plans only Contact for pricing
5 AnnounceKit Feature Request Tool
Web-only Yes Yes - 14 days Yes Yes Email/Ticket only Slack, Zapier, Intercom Enterprise plans only $29/month
6 Fider Feature Request Tracker
Web-only Yes N/A No Yes Email/Ticket only Custom integrations only No Free
7 Usersnap Feature Request Handling
Web-only No Yes - 15 days Yes Yes Email/Ticket only Slack, Trello, Jira Enterprise plans only $19/month
1

Canny Feature Request Management

Has Mobile App
Web-only
Has Free Plan
Yes
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Email/Ticket only
Popular Integrations
Slack, Intercom, Jira
Supports SSO
Yes
Starting Price
$50/month
2

Rapidr Feature Request Tracker

Has Mobile App
Web-only
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Email/Ticket only
Popular Integrations
Slack, Trello, Jira
Supports SSO
Yes
Starting Price
$15/month
3

Sleekplan Feature Request Tool

Has Mobile App
Web-only
Has Free Plan
Yes
Has Free Trial
Yes - 7 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Email/Ticket only
Popular Integrations
Slack, Microsoft Teams, Zapier
Supports SSO
Enterprise plans only
Starting Price
$49/month
4

UserJot Feedback Platform

Has Mobile App
Web-only
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Not specified
Has Public API
Yes
Live Chat Support
Email/Ticket only
Popular Integrations
Custom integrations only
Supports SSO
Enterprise plans only
Starting Price
Contact for pricing
5

AnnounceKit Feature Request Tool

Has Mobile App
Web-only
Has Free Plan
Yes
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Email/Ticket only
Popular Integrations
Slack, Zapier, Intercom
Supports SSO
Enterprise plans only
Starting Price
$29/month
6

Fider Feature Request Tracker

Has Mobile App
Web-only
Has Free Plan
Yes
Has Free Trial
N/A
Integrates With Zapier
No
Has Public API
Yes
Live Chat Support
Email/Ticket only
Popular Integrations
Custom integrations only
Supports SSO
No
Starting Price
Free
7

Usersnap Feature Request Handling

Has Mobile App
Web-only
Has Free Plan
No
Has Free Trial
Yes - 15 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Email/Ticket only
Popular Integrations
Slack, Trello, Jira
Supports SSO
Enterprise plans only
Starting Price
$19/month

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How We Rank Products

Our Evaluation Process

In the evaluation of feature request tools for SaaS products, key factors considered include core specifications, feature sets, customer reviews, and overall ratings. The selection process emphasized specific considerations such as ease of integration, user interface design, and the ability to aggregate and prioritize user feedback effectively. Rankings were determined through a comprehensive analysis of available data, comparing specifications and features across products, while also reviewing customer feedback and ratings to assess overall satisfaction and value. This research methodology focuses on delivering an objective comparison based on quantifiable metrics and user insights, ensuring that potential users can make informed decisions.

Overall scores reflect relative ranking within this category, accounting for which limitations materially affect real-world use cases. Small differences in category scores can result in larger ranking separation when those differences affect the most common or highest-impact workflows.

Verification

  • Products evaluated through comprehensive research and analysis of feature requests and user feedback.
  • Rankings based on a thorough review of specifications, customer reviews, and expert insights specific to SaaS tools.
  • Selection criteria focus on usability, integration capabilities, and customer satisfaction metrics for feature request tools.

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Score Breakdown

0.0 / 10

What This Award Means