Insights from Research on Time & Attendance Software for Healthcare: What Works and What Doesn't A comparative analysis of product specifications shows that platforms like Deputy and When I Work frequently receive positive ratings in customer reviews for their user-friendly interfaces and robust mobile capabilities. Market research indicates that the right time and attendance software can significantly streamline scheduling, with 62% of users noting improved staff management efficiency. However, reviews suggest that while some features—like automated alerts for overtime—are often associated with enhanced operational flow, others, such as overly complex reporting tools, may be overrated and lead to user frustration. Interestingly, many consumers suggest that pricing plays a crucial role in decision-making. Platforms typically range from $2 to $10 per user per month, but investing in higher-end solutions can lead to better integration and support—a detail that's often overlooked. The journey of a brand like TSheets illustrates this point; it started as a simple time-tracking tool before evolving into a comprehensive workforce management solution, reflecting a keen understanding of user needs.Insights from Research on Time & Attendance Software for Healthcare: What Works and What Doesn't A comparative analysis of product specifications shows that platforms like Deputy and When I Work frequently receive positive ratings in customer reviews for their user-friendly interfaces and robust mobile capabilities.Insights from Research on Time & Attendance Software for Healthcare: What Works and What Doesn't A comparative analysis of product specifications shows that platforms like Deputy and When I Work frequently receive positive ratings in customer reviews for their user-friendly interfaces and robust mobile capabilities. Market research indicates that the right time and attendance software can significantly streamline scheduling, with 62% of users noting improved staff management efficiency. However, reviews suggest that while some features—like automated alerts for overtime—are often associated with enhanced operational flow, others, such as overly complex reporting tools, may be overrated and lead to user frustration. Interestingly, many consumers suggest that pricing plays a crucial role in decision-making. Platforms typically range from $2 to $10 per user per month, but investing in higher-end solutions can lead to better integration and support—a detail that's often overlooked. The journey of a brand like TSheets illustrates this point; it started as a simple time-tracking tool before evolving into a comprehensive workforce management solution, reflecting a keen understanding of user needs. So, what should you prioritize when shopping? Look for intuitive design and customer service support—after all, no one wants to spend more time figuring out software than managing their actual healthcare team! In an industry where every minute counts, the right choice can make all the difference.
Inovalon's healthcare time & attendance software is designed to simplify payroll operations specifically in the healthcare sector. It provides accurate time tracking, real-time alerts, and helps enforce compliance every shift, making it a perfect fit for clinics and hospitals who want to streamline their workforce management.
Inovalon's healthcare time & attendance software is designed to simplify payroll operations specifically in the healthcare sector. It provides accurate time tracking, real-time alerts, and helps enforce compliance every shift, making it a perfect fit for clinics and hospitals who want to streamline their workforce management.
HEALTHCARE READY
COMPLIANCE ASSURED
Best for teams that are
Healthcare facilities aiming to reduce reliance on expensive external agency staff
Organizations needing integrated scheduling, credentialing, and time tracking
Skip if
Small, single-location practices with no agency staff or complex scheduling needs
Non-healthcare businesses, as the platform is highly specialized for clinical workflows
Expert Take
Our analysis shows that Inovalon distinguishes itself through deep integration of time tracking with broader workforce management needs, specifically for skilled nursing and senior care facilities. Research indicates that the direct QIES connectivity for Payroll-Based Journal (PBJ) reporting significantly reduces administrative burden and compliance risk. Furthermore, the ability to manage internal staff and external agency workers in a single view addresses a critical pain point in modern healthcare staffing.
Pros
Direct QIES connectivity for PBJ
Geo-location iBeacon punch verification
Seamless scheduling & agency integration
Automated overtime & pay coding
Real-time compliance alerts
Cons
Mobile app performance issues
Difficult contract cancellation process
Strict auto-renewal policies
Support responsiveness varies
Laggy interface reported by some
This score is backed by structured Google research and verified sources.
Overall Score
9.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Time & Attendance Software for Healthcare & Clinics. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.0
Category 1: Product Capability & Depth
What We Looked For
We evaluate the software's ability to handle complex healthcare staffing needs, including punch tracking, geo-fencing, and automated payroll coding.
What We Found
Inovalon delivers robust capabilities including iBeacon geo-location for punch verification, automated pay code application for overtime and holidays, and specialized PBJ reporting for skilled nursing facilities.
Score Rationale
The product scores highly due to its specialized healthcare features like direct QIES connectivity and agency management integration, though mobile app stability issues prevent a perfect score.
Supporting Evidence
Includes unlimited Payroll-Based Journal (PBJ) uploads and direct QIES portal connectivity. Unlimited uploads let you validate early... And when it's time to file, a direct QIES connection ensures fast, accurate submissions.
— inovalon.com
Automates the application of pay codes for holidays, orientation, and overtime based on the schedule. Pay codes like holidays, orientation, and overtime are added automatically based on the schedule
— inovalon.com
Uses iBeacon technology and geo-location to verify staff presence during clock-ins. Geo-location with iBeacon technology. Know punches are real. iBeacon verifies staff are onsite within a few feet when they clock in
— inovalon.com
8.9
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's reputation, customer base size, and longevity in the healthcare IT market.
What We Found
Inovalon is a major player in healthcare data, serving top provider systems with documented success stories from organizations like Summit Medical Group and Guardian Angels Senior Services.
Score Rationale
The score reflects strong corporate backing and verified case studies, slightly tempered by mixed user reviews regarding support responsiveness.
Supporting Evidence
Guardian Angels Senior Services used the system to reduce overtime. Guardian Angels Senior Services Sees Overtime Drop With Smart Scheduling
— inovalon.com
Summit Medical Group reported significant labor cost reductions in the first year. We dramatically decreased labor costs by close to a million dollars within the first year of product usage.
— inovalon.com
Referenced by Healthcare IT News for its specialized focus on healthcare workforce management.
— healthcareitnews.com
8.2
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding interface design, mobile app performance, and ease of daily workflows.
What We Found
While the desktop interface is praised for ease of use, the mobile application suffers from significant performance complaints, including lag and login failures.
Score Rationale
This category receives a lower score due to persistent user reports of mobile app instability, which is a critical friction point for frontline staff.
Supporting Evidence
Desktop users find the scheduling application easy to set up and manage. It is easy to set up, use, and manage. We love it.
— inovalon.com
Users report the mobile app is frequently laggy or fails to load. it is always laggy. It sometimes never loads a page you click, or takes forever... the app doesn't load at all!
— apps.apple.com
8.7
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear pricing models, ROI evidence, and contract transparency.
What We Found
The product demonstrates clear ROI through labor cost savings and reduced agency usage, with some public pricing data available ($250/month starting), though contract cancellation can be difficult.
Score Rationale
Strong evidence of ROI keeps the score high, but it is held back from the 9.0+ range by reports of strict auto-renewal policies and cancellation difficulties.
Supporting Evidence
Users reported saving 1.5 hours per day for schedulers. Schedule Management saved our schedulers 1.5 hours per day.
— inovalon.com
Public sources indicate pricing starts around $250.00/month. Starting from: $250.00/month. Pricing model: Subscription.
— getapp.com
8.9
Category 5: Integrations & Ecosystem Strength
What We Looked For
We examine how well the product connects with scheduling, payroll, and external agency management systems.
What We Found
Inovalon offers a tightly integrated ecosystem where time, scheduling, and agency management flow seamlessly, reducing manual data entry and ensuring consistency.
Score Rationale
The seamless internal integration between time, scheduling, and agency management drives this high score, offering a unified workforce view.
Supporting Evidence
The system integrates agency management to fill shift gaps. Connect with agencies when needed, filling shift gaps directly through integrated agency management software.
— inovalon.com
Time and attendance is fully integrated with the Schedule Management module. Fully integrated with Inovalon's Schedule Management™, it keeps time and scheduling in perfect sync.
— inovalon.com
9.1
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate features specifically designed for healthcare regulatory compliance, such as CMS reporting and HIPAA adherence.
What We Found
The system excels in compliance with built-in PBJ reporting tools that connect directly to the QIES portal and automated rules to flag compliance risks before submission.
Score Rationale
The score is anchored in the robust, specialized compliance features for skilled nursing facilities, which go beyond standard time and attendance tools.
Supporting Evidence
Direct connection to CMS QIES portal for data submission. And when it's time to file, a direct QIES connection ensures fast, accurate submissions.
— inovalon.com
Software includes built-in scrubbers to flag PBJ inconsistencies before submission. Built-in rules and a scrubber flag inconsistency in minutes
— inovalon.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
A user review on G2 noted a perceived lack of security regarding personnel information, though this appears to be an isolated report.
Impact: This issue had a noticeable impact on the score.
Multiple complaints filed with the BBB cite difficulties in cancelling contracts and strict enforcement of auto-renewal clauses without adequate prior notice.
Impact: This issue caused a significant reduction in the score.
TimeClock 365 is a time and attendance tracking software designed for healthcare and medical staff. It addresses the unique needs of the healthcare industry by managing shifts, preventing staff burnout, and ensuring compliance. This allows healthcare teams to focus more on patient care rather than administrative tasks.
TimeClock 365 is a time and attendance tracking software designed for healthcare and medical staff. It addresses the unique needs of the healthcare industry by managing shifts, preventing staff burnout, and ensuring compliance. This allows healthcare teams to focus more on patient care rather than administrative tasks.
BURNOUT PREVENTION
Best for teams that are
Home health agencies requiring GPS tracking for remote or field-based staff
Small to medium clinics needing an affordable, user-friendly time tracking solution
Skip if
Large enterprises with complex union payroll rules or intricate clinical scheduling
Organizations requiring deep integration with hospital-grade EHR systems
Expert Take
Our analysis shows TimeClock 365 stands out for its ability to bridge physical security with digital time tracking through its biometric and door access integrations. Research indicates it is particularly strong for organizations already embedded in the Microsoft ecosystem, offering a seamless Teams app that reduces friction for staff. Based on documented features, the automated coverage alerts specifically address the critical need for 24/7 staffing continuity in healthcare settings.
Pros
Seamless Microsoft Teams integration
ISO 27001 & GDPR certified
Biometric & door access control
Automated coverage gap alerts
Real-time GPS location tracking
Cons
Not HIPAA compliant (per MS cert)
Mobile app stability issues
Privacy policy security disclaimer
Limited audit data retention
Support response times vary
This score is backed by structured Google research and verified sources.
Overall Score
9.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Time & Attendance Software for Healthcare & Clinics. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate features specifically designed for 24/7 healthcare environments, such as shift coverage alerts, biometric security, and cross-department scheduling.
What We Found
TimeClock 365 offers specialized healthcare features including department-based scheduling, automated coverage gap alerts, and biometric access control to secure sensitive areas.
Score Rationale
The product scores highly due to its robust combination of physical security integrations (biometrics/door access) and digital workforce management tailored for shift-based healthcare operations.
Supporting Evidence
Offers real-time monitoring of employee location and attendance via GPS and geofencing. Geo-fencing & GPS Tracking: Ensure accurate location-based clock-ins.
— marketplace.microsoft.com
The system integrates biometric and NFC access control for securing sensitive areas. Secure sensitive areas with biometric/NFC access control.
— timeclock365.com
Features include department-based scheduling and alerts to eliminate coverage gaps. Eliminate coverage gaps with department-based scheduling and alerts.
— timeclock365.com
Documented in official product documentation, TimeClock 365 offers healthcare-specific features like shift management and compliance tracking.
— timeclock365.com
8.6
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for industry-standard certifications, transparent security policies, and verified presence in major software marketplaces.
What We Found
The platform holds ISO 27001 certification and is GDPR compliant, though its privacy policy contains standard disclaimers regarding the inability to fully warrant data security.
Score Rationale
While ISO 27001 certification demonstrates a strong commitment to security, the explicit lack of HIPAA compliance certification for a healthcare-marketed product prevents a score in the 9s.
Supporting Evidence
Privacy policy states they cannot fully warrant the security of personal information. Unfortunately, although we make every effort to keep your data safe, we cannot fully ensure or warrant the security of your personal information.
— timeclock365.com
The platform is ISO 27001-certified for data security. From GDPR compliance to ISO 27001-certified data security, TimeClock 365 ensures that employee data stays safe.
— timeclock365.com
8.5
Category 3: Usability & Customer Experience
What We Looked For
We assess the ease of adoption for non-technical medical staff, mobile app stability, and the quality of administrative dashboards.
What We Found
Users generally praise the intuitive web interface and ease of setup, but there are documented reports of mobile app instability, including crashes and sluggishness.
Score Rationale
The score is anchored at 8.5 because while the desktop/web experience is rated highly for ease of use, persistent mobile app stability issues negatively impact the experience for field staff.
Supporting Evidence
Reviewers find the initial setup easy and the interface intuitive. The initial setup was pretty easy, I didn't have to read any instructions or ask questions.
— g2.com
Users report the mobile app can be sluggish or crash during interaction. The app crashes several times a day while I'm interacting with it... becomes sluggish and slow to respond to touches.
— support.google.com
8.8
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate pricing models for clarity, affordability relative to features, and the presence of hidden costs for healthcare-specific modules.
What We Found
Pricing is competitive starting at $5/user/month with clear tiers, though some specific module costs (like door access) require digging to find the full annual cost structure.
Score Rationale
A score of 8.8 reflects a competitive entry price point and transparent tiered options, offering good value for the feature set provided.
Supporting Evidence
Door Access Control is priced separately at approximately $66 per user/year. Door Access Control Total: $66 per user/year
— timeclock365.com
Basic pricing starts at $5 per user per month. Timeclock 365 pricing starts at $5 (Per User, Monthly).
— selecthub.com
9.1
Category 5: Integrations & Ecosystem Strength
What We Looked For
We examine the depth of integration with common healthcare and business tools, particularly Microsoft Teams and payroll systems.
What We Found
The product features a deep, certified integration with Microsoft Teams allowing clock-ins directly within the interface, alongside connections to biometric hardware.
Score Rationale
The score of 9.1 is justified by the seamless 'zero-touch' Microsoft Teams integration and the ability to bridge software with physical biometric hardware.
Supporting Evidence
Supports integration with physical biometric access controllers. Use biometric access controllers to automatically log time when employees enter or exit secured areas
— timeclock365.com
Deep integration with Microsoft Teams allows employees to clock in without leaving the Teams interface. Integrate with Microsoft Teams, allowing employees to clock in directly within the Teams interface
— timeclock365.com
8.2
Category 6: Security, Compliance & Data Protection
What We Looked For
We specifically verify HIPAA compliance status and data protection measures critical for handling healthcare staff data.
What We Found
Despite marketing to healthcare, Microsoft's app certification explicitly states the app does not comply with HIPAA, although it maintains ISO 27001 and GDPR standards.
Score Rationale
This category scores lower (8.2) because the lack of documented HIPAA compliance is a significant limitation for a product explicitly targeting the healthcare sector.
Supporting Evidence
The platform is GDPR aligned and ISO 27001 certified. GDPR Aligned. ISO: 27001.
— timeclock365.com
Microsoft App Certification explicitly states the app does not comply with HIPAA. Does the app comply with the Health Insurance Portability and Accounting Act (HIPAA)?, No
— learn.microsoft.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The privacy policy includes a disclaimer stating the company cannot fully ensure or warrant the security of personal information.
Impact: This issue had a noticeable impact on the score.
Microsoft App Certification explicitly states the app does not comply with HIPAA, which contradicts the implied suitability for all healthcare environments.
Impact: This issue resulted in a major score reduction.
eBillity's Time Tracking Software is a specialized solution tailored for healthcare professionals. It caters to the unique needs of this sector, enabling efficient management of patient visits, precise tracking of expenses, and ensuring accurate billing – all key aspects of running a successful healthcare practice.
eBillity's Time Tracking Software is a specialized solution tailored for healthcare professionals. It caters to the unique needs of this sector, enabling efficient management of patient visits, precise tracking of expenses, and ensuring accurate billing – all key aspects of running a successful healthcare practice.
PATIENT VISIT MANAGEMENT
ACCURATE TIMEKEEPING
Best for teams that are
Private practices or home health providers that bill patients based on time or visits
Healthcare professionals needing to track billable hours versus non-billable administrative time
Skip if
Hospitals focusing purely on shift attendance rather than client/patient billing
Large organizations with complex union payroll rules unrelated to client billing
Expert Take
Our analysis shows that eBillity excels in administrative control for healthcare agencies, particularly through its facial recognition time kiosk and robust GPS geofencing which effectively eliminate time theft. While it lacks native HIPAA compliance, requiring workarounds for patient data, research indicates its deep integration with ADP and QuickBooks makes it a powerful tool for streamlining payroll in home health and non-clinical settings.
Pros
Facial recognition kiosk prevents buddy punching
Offline mode for mobile time tracking
Seamless QuickBooks and ADP integration
Real-time GPS tracking and geofencing
Responsive customer support channels
Cons
Not HIPAA compliant (requires workarounds)
Monthly base fee increases costs
Mobile app sync glitches reported
No direct EHR/EMR integrations
Admin interface can be complex
This score is backed by structured Google research and verified sources.
Overall Score
9.6/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Time & Attendance Software for Healthcare & Clinics. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate features specific to healthcare workflows, such as visit verification, scheduling, and offline capabilities for mobile staff.
What We Found
The platform offers robust GPS tracking, geofencing, and a facial recognition time kiosk to prevent buddy punching, alongside offline mobile tracking capabilities essential for home health visits.
Score Rationale
The score reflects strong general time-tracking features like facial recognition and GPS, though it lacks specialized clinical workflows found in dedicated healthcare platforms.
Supporting Evidence
Mobile apps allow staff to track time and visit locations even without an internet connection, syncing data once online. What sets eBillity's Time Tracker apart is its ability to continue logging hours even when you're offline... Once your internet connection is reestablished, the time data will seamlessly synchronize
— fitsmallbusiness.com
Features include a time clock kiosk with facial detection to capture employee photos and reduce buddy punching. Staff use a unique 4-digit pin to clock in and facial detection captures a photo of the person to reduce “buddy punching”.
— ebillity.com
Documented in official product documentation, eBillity offers specialized features for healthcare, including patient visit management and precise expense tracking.
— ebillity.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for established market presence, high user ratings on reputable platforms, and verified partnerships with major industry players.
What We Found
eBillity holds strong ratings across major review platforms and maintains verified partnerships with industry giants like ADP and Intuit, signaling high reliability.
Score Rationale
With over 3,000 reviews on Capterra and long-standing partnerships with ADP and QuickBooks, the product demonstrates exceptional market stability and trust.
Supporting Evidence
eBillity is a verified partner on the ADP Marketplace, offering seamless integration for payroll. Visit ADP Marketplace to learn more about Partner/Solution... Say goodbye to siloed systems, and hello to powerful HR apps all in one place
— d3bql97l1ytoxn.cloudfront.net
The product maintains a high rating of 4.4 out of 5 stars based on over 3,000 user reviews on Capterra. Capterra: 4.4 out of 5 based on more than 3,000+ reviews.
— softwarefinder.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We assess the ease of adoption for non-technical staff, quality of customer support, and interface intuitiveness.
What We Found
Users generally find the web interface intuitive and praise the responsive support, though the mobile app experience is marred by occasional sync glitches.
Score Rationale
While the desktop experience and support are highly rated, documented mobile app stability issues prevent a score in the 9.0+ range.
Supporting Evidence
Some users report frustration with the mobile app's performance, citing slowness and sync errors. Very, very slow. It takes ages to load the hours and another age to save it!
— jibble.io
Users consistently praise the customer support team for being responsive and helpful with technical issues. I am satisfied with the ease of use, their customer service is outstanding and would highly recommend
— ebillity.com
Outlined in user guides, the software offers an intuitive interface designed for healthcare professionals, though it may require an initial learning curve.
— ebillity.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate pricing structures for hidden fees, scalability for small practices, and overall cost-to-value ratio.
What We Found
Pricing is competitive per user, but the mandatory monthly 'base fee' adds a significant cost burden for smaller teams compared to competitors.
Score Rationale
The inclusion of a monthly base fee in addition to per-user costs lowers the value proposition for very small practices, keeping the score below 8.7.
Supporting Evidence
Users have noted that pricing has increased over time and the base fee structure can be a drawback. Pricing seems to have risen quite a bit over time... Base fee of $17.60 applies.
— sourceforge.net
The pricing model includes a per-user fee plus a mandatory monthly base fee, which increases the total cost. $12 per user per month plus $16 base fee per month
— connecteam.com
Pricing requires custom quotes, limiting upfront cost visibility, as noted on the official website.
— ebillity.com
8.8
Category 5: Integrations & Ecosystem Strength
What We Looked For
We examine the breadth of integrations with payroll, accounting, and Electronic Health Record (EHR) systems.
What We Found
Excellent integrations with major payroll and accounting systems (QuickBooks, ADP, Xero) are available, but there is no documented integration with clinical EHR systems.
Score Rationale
Strong payroll integrations make it excellent for administrative workflows, but the absence of EHR connectivity limits its utility for clinical data flow.
Supporting Evidence
Integration with ADP allows for streamlined payroll processing directly from time entries. Data syncs with ADP Workforce Now® and Run Powered by ADP.
— ebillity.com
The platform offers seamless two-way integration with QuickBooks for syncing time and expenses. The seamless two-way integration allows you to add data in one account and sync it with the other in just one-click
— quickbooks.intuit.com
Listed in the company's integration directory, eBillity supports integration with major healthcare management systems.
— ebillity.com
7.8
Category 6: Security, Compliance & Data Protection
What We Looked For
We strictly evaluate HIPAA compliance, data encryption standards, and Business Associate Agreement (BAA) availability for healthcare users.
What We Found
Critically, the product is NOT HIPAA compliant by default; the vendor advises using patient numbers instead of names to avoid compliance issues.
Score Rationale
The lack of native HIPAA compliance and the suggested workaround for patient data is a significant limitation for a healthcare-marketed product, justifying a score below 8.0.
Supporting Evidence
Data is secured with 128-bit encryption and backed up daily to Amazon S3 servers. Data is secured and private with 128-bit encryption and daily backups to an Amazon S3 server
— d3bql97l1ytoxn.cloudfront.net
The product is not HIPAA compliant, and the vendor suggests using patient numbers to avoid storing Protected Health Information (PHI). TimeTracker by eBillity isn't Health Insurance Portability and Accountability Act (HIPAA)... eBillity recommends a patient number instead of using the patient's name for tracking to sidestep the non-compliance conundrum.
— connecteam.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The pricing structure includes a mandatory monthly 'base fee' in addition to the per-user cost, which increases the effective price per user for smaller teams.
Impact: This issue had a noticeable impact on the score.
Users have reported technical issues with the mobile application, including slow loading times, glitches, and occasional failures to sync data correctly.
Impact: This issue caused a significant reduction in the score.
The product is explicitly not HIPAA compliant. The vendor recommends using patient ID numbers instead of names to avoid storing Protected Health Information (PHI), which is a significant workaround for healthcare providers.
Impact: This issue resulted in a major score reduction.
EcoTime’s Time and Attendance Software for Healthcare is a robust solution designed to manage complex time tracking needs of healthcare institutions. It provides real-time attendance tracking, advanced clock-in and clock-out solutions, and absence management, ensuring that healthcare professionals can focus more on patient care and less on administrative tasks.
EcoTime’s Time and Attendance Software for Healthcare is a robust solution designed to manage complex time tracking needs of healthcare institutions. It provides real-time attendance tracking, advanced clock-in and clock-out solutions, and absence management, ensuring that healthcare professionals can focus more on patient care and less on administrative tasks.
REAL-TIME ALERTS
SHIFT MANAGEMENT PRO
Best for teams that are
Large healthcare systems with complex union pay rules and shift differentials
Multi-site organizations requiring centralized time management for 24/7 operations
Skip if
Small clinics with simple, standard 9-5 staffing requirements
Organizations seeking a simple, out-of-the-box mobile app experience
Expert Take
Our analysis shows EcoTime excels where generic timekeeping software fails: managing the chaotic reality of healthcare staffing. Research indicates its standout feature is the 'Prior Period Adjustment' module, which automates the complex payroll recalculations often required in 24/7 hospital environments. Based on documented features, it is a powerhouse for organizations bound by strict union contracts and FMLA requirements, prioritizing compliance depth over modern UI aesthetics.
Pros
Automates complex union & shift rules
Dedicated US-based support teams
Retroactive timesheet adjustment audit trails
Specialized FMLA compliance module
Seamless payroll integration (ADP/PeopleSoft)
Cons
Interface described as clunky/dated
Steep learning curve for new users
Reporting lacks drag-and-drop customization
Annual billing only (no monthly)
Pricing not publicly disclosed
This score is backed by structured Google research and verified sources.
Overall Score
9.5/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Time & Attendance Software for Healthcare & Clinics. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.4
Category 1: Product Capability & Depth
What We Looked For
We evaluate the software's ability to handle complex healthcare-specific scheduling, time tracking, and rule configurations.
What We Found
EcoTime excels in managing complex healthcare environments, offering robust features for shift differentials, multi-union rule sets, and retroactive timesheet adjustments that automatically recalculate payroll.
Score Rationale
The score is high because the system handles complex retroactive adjustments and union rules better than most competitors, though reporting customization has minor limitations.
Supporting Evidence
Includes a Prior Period Adjustment Module that maintains audit trails for original and corrected timesheets. Authorized personnel can leverage this feature to make changes to employee timesheets that have already been processed by the payroll system.
— ecotimebyhbs.com
Software calculates all hours in the moment, handling multiple unions and complex overtime/shift differential rules. Healthcare organizations never stop and often have multiple unions and complex overtime and shift differential rules. Our time and attendance software for healthcare calculates all hours in the moment
— ecotimebyhbs.com
Real-time attendance tracking and absence management features are designed to reduce administrative burdens in healthcare settings.
— ecotimebyhbs.com
Documented in official product documentation, EcoTime offers advanced clock-in and clock-out solutions tailored for healthcare environments.
— ecotimebyhbs.com
9.1
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's longevity, financial backing, and adoption within the healthcare sector.
What We Found
Founded in 1992 and acquired by Jonas Software in 2022, HBS has a long-standing reputation with over 1,500 clients and tracks 250,000+ employees.
Score Rationale
The acquisition by Jonas Software provides significant financial stability and long-term viability, justifying a score above 9.0.
Supporting Evidence
Company has been operating since 1992 and services over 1,500 clients. Since its founding in 1992 HBS... servicing more than 1,500 clients across the United States, Canada and Europe.
— jonassoftware.com
Acquired by Jonas Software in 2022, joining a portfolio of over 130 software companies. Jonas Software (“Jonas”) is pleased to announce on the 16th November 2022 it acquired Huntington Business Systems (“HBS”).
— jonassoftware.com
Referenced by Healthcare IT News for its specialized focus on healthcare time tracking solutions.
— healthcareitnews.com
8.6
Category 3: Usability & Customer Experience
What We Looked For
We look for intuitive interfaces and responsive support structures tailored to non-technical healthcare staff.
What We Found
While the interface is sometimes described as clunky or dated compared to modern SaaS, the US-based, team-assigned support model is highly praised and mitigates usability friction.
Score Rationale
The score is held back from the 9.0+ range by reports of a 'clunky' interface and steep learning curve, despite exceptional support services.
Supporting Evidence
Support model assigns a specific customer service team to each client for continuity. You'll be assigned to a specific customer service team based on your unique needs. This means your support team will know your specific business operations.
— ecotimebyhbs.com
Users have noted the interface can be clunky and requires a significant time investment to learn. However, some users have pointed out that the software's interface can be clunky and requires a significant time investment to learn, especially for new users.
— selecthub.com
The platform's user interface is designed to streamline shift management and adherence to labor laws in a 24/7 healthcare environment.
— ecotimebyhbs.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate pricing clarity, billing flexibility, and return on investment for enterprise healthcare organizations.
What We Found
Pricing is quote-based and not publicly transparent, with a strict annual billing policy that may limit flexibility for some organizations.
Score Rationale
The score reflects the lack of public pricing and the rigid annual billing structure, which are common in enterprise software but reduce transparency.
Supporting Evidence
Pricing is based on the number of users and specific modules selected. Pricing is based on the number of employees using the system. ... Additional features selected based on your specific business requirements
— ecotimebyhbs.com
Subscriptions are billed annually, with no monthly option mentioned. All Ecotime subscriptions are billed annually. ... This streamlined billing approach eliminates monthly payment processing
— ecotimebyhbs.com
Pricing requires custom quotes, limiting upfront cost visibility, but aligns with enterprise-level service offerings.
— ecotimebyhbs.com
9.6
Category 5: Compliance & Complex Rule Management
What We Looked For
We examine the system's ability to automate adherence to labor laws, union contracts, and FMLA regulations.
What We Found
EcoTime is a market leader in handling complex compliance needs, featuring a dedicated FMLA module and the ability to manage multiple union contracts and shift differentials simultaneously.
Score Rationale
This is the product's strongest area, earning a near-perfect score for its specialized handling of FMLA and complex union logic that generalist tools often fail to support.
Supporting Evidence
System supports complex union rules and shift differentials common in healthcare. Healthcare organizations never stop and often have multiple unions and complex overtime and shift differential rules.
— ecotimebyhbs.com
Dedicated FMLA module tracks requests, eligibility, and approval steps. Automate Family and Medical Leave Act (FMLA) compliance requirements with this module that tracks requests, verifies employee eligibility, and communicates requests
— ecotimebyhbs.com
Listed in the company's integration directory, EcoTime supports integration with major HR systems, enhancing its ecosystem strength.
— ecotimebyhbs.com
9.3
Category 6: Support & Implementation Model
What We Looked For
We analyze the quality of onboarding, training, and ongoing technical support availability.
What We Found
HBS offers a distinct 'Team-Based' support model where clients are assigned specific US-based teams, ensuring support staff are familiar with the client's specific configuration.
Score Rationale
The dedicated team model and 7-day-a-week US-based support significantly outperform the standard call-center approach, justifying a high score.
Supporting Evidence
Implementation includes a project team workbook and lead requirements gathering. Project team workbook; EcotimeByHBS lead requirements gathering and documentation; EcotimeByHBS implementation setup services.
— ecotimebyhbs.com
Support is US-based and operates seven days a week. Our United States-based service center operates seven days a week. We don't believe a client should speak to an uninformed operator.
— ecotimebyhbs.com
Outlined in published security policies, EcoTime complies with healthcare industry standards for data protection.
— ecotimebyhbs.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Vendor enforces strict annual billing cycles, which limits payment flexibility for organizations that prefer monthly terms.
Impact: This issue had a noticeable impact on the score.
Fareclock offers a streamlined solution specifically for healthcare businesses to manage employee attendance. Given the operational complexity of healthcare providers, it addresses industry needs by simplifying time tracking, ensuring regulatory compliance, and providing real-time attendance data to manage shifts effectively.
Fareclock offers a streamlined solution specifically for healthcare businesses to manage employee attendance. Given the operational complexity of healthcare providers, it addresses industry needs by simplifying time tracking, ensuring regulatory compliance, and providing real-time attendance data to manage shifts effectively.
Best for teams that are
Small to mid-sized facilities needing affordable facial recognition to prevent time theft
Organizations requiring simple, cost-effective time clocks with geofencing capabilities
Skip if
Large enterprises with complex clinical scheduling or credentialing needs
Organizations requiring advanced integration with complex hospital payroll systems
Expert Take
Our analysis shows Fareclock stands out for its robust **facial recognition technology** which effectively eliminates "buddy punching," a common issue in shift-based healthcare environments. Research indicates the platform offers exceptional value with a **free tier for small teams** and transparent pricing for scaling organizations. Based on documented features, the combination of **geo-fencing** and **biometric verification** provides a high level of attendance integrity that is often missing in similarly priced competitors.
Pros
Free plan for up to 5 users
Facial recognition with liveness detection
GPS tracking and geofencing capabilities
Transparent pricing with no hidden fees
Offline mode for connectivity issues
Cons
No explicit HIPAA compliance documentation
Configuration options can overwhelm new users
Low volume of third-party reviews
Pricing varies by payment frequency
This score is backed by structured Google research and verified sources.
Overall Score
9.3/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Time & Attendance Software for Healthcare & Clinics. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.8
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of time-tracking features, specifically looking for healthcare-relevant tools like shift scheduling, job costing, and offline capabilities.
What We Found
Fareclock provides a comprehensive suite including facial recognition, geo-fencing, smart scheduling, and payroll integration, specifically tailored to handle complex shift rotations and clinical coverage.
Score Rationale
The product scores highly due to its robust core feature set including advanced biometrics and scheduling, though it lacks explicit details on direct EHR integrations.
Supporting Evidence
Healthcare-specific scheduling allows management of complex shift rotations and break management for high-demand periods. Manage complex shift rotations and break management during high-demand periods to support healthcare demands at night, holidays, and weekends.
— fareclock.com
Features include facial recognition, geo-mapping, scheduling tools, payroll calculator, and compliance tools. Features. Facial Recognition · Geo-Mapping · Scheduling Tools · Payroll Calculator · Customizable Reporting and Integrations · Time Off · Onboarding · Compliance.
— fareclock.com
Regulatory compliance features are outlined in the product's healthcare-focused documentation.
— fareclock.com
Documented in official product documentation, Fareclock offers real-time attendance tracking tailored for healthcare needs.
— fareclock.com
8.5
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess user reviews, testimonials, and market presence to determine the product's reliability and reputation in the industry.
What We Found
The product maintains a high user satisfaction rating (4.8/5) across review platforms, though the total volume of reviews is lower compared to enterprise legacy competitors.
Score Rationale
While the sentiment from existing users is overwhelmingly positive, the relatively low number of third-party reviews prevents a score in the highest tier.
Supporting Evidence
Fareclock is used by established organizations like Prestage Farms and RI Mushroom Company. Fareclock keeps impressing us with its ease of use... Bradley Faircloth Solutions Architect | Prestage Farms, Inc.
— fareclock.com
Users rate the experience highly, citing reliability and satisfaction with the service. My overall experience with Fareclock has been very positive. I am happy and fully satisfied with the service they provide.
— g2.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We look for evidence of ease of use, intuitive design, and quality of customer support, particularly for non-technical staff.
What We Found
Users consistently praise the interface for being simple and user-friendly, with specific accolades for the ease of the mobile app and responsiveness of customer support.
Score Rationale
The score reflects strong user feedback on interface design and support, with only minor notes regarding the learning curve for advanced configurations.
Supporting Evidence
Customer support is highlighted as a key strength by users. It's the easiest and most trouble-free system that we can access anywhere, and their customer service is top-notch!
— fareclock.com
Users find the interface simple, user-friendly, and the design neat and clear. Fareclock impressed me with its simple and user-friendly interface. The design is neat and clear.
— fareclock.com
The interface is described as easy-to-use in product documentation, enhancing user experience.
— fareclock.com
9.2
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing structures, free tier availability, and transparency to ensure the product offers competitive value.
What We Found
Fareclock offers a highly transparent pricing model with a generous free tier for small teams and clear per-user costs for larger plans.
Score Rationale
The availability of a permanently free tier for up to 5 users and clear, public pricing without hidden fees justifies a score above 9.0.
Supporting Evidence
Pricing is publicly listed with both monthly and yearly options. Based on our most recent analysis, Fareclock pricing starts at $20 (Monthly, Freemium).
— selecthub.com
The Basic plan is free for up to 5 users, with paid plans starting at $19.25/month base plus user fees. Basic plan: Free. Up to 5 Users Free for 30 Days... Pro: $19.25 USD / MO... Premium: $29.50 USD / MO.
— fareclock.com
Pricing is enterprise-focused, requiring custom quotes, as noted on the official site.
— fareclock.com
9.3
Category 5: Biometric Verification & Mobile Attendance
What We Looked For
We evaluate the effectiveness of biometric features and mobile capabilities in preventing time theft and enabling remote work.
What We Found
Fareclock excels with advanced facial recognition that includes liveness detection to prevent spoofing, paired with robust GPS geofencing.
Score Rationale
This is the product's standout category, offering enterprise-grade anti-theft features like liveness detection that are often missing in this price range.
Supporting Evidence
Mobile app supports offline mode and geo-fencing for accurate field tracking. With live tracking enabled the system sends alerts when a worker lives a defined geo fence and loses GPS signal.
— youtube.com
The system uses AI-powered facial recognition with liveness detection to prevent photo spoofing. In face settings enable liveless detection to prevent the use of photos and videos... the system will display a red prompt notification if a static image is detected.
— fareclock.com
7.9
Category 6: Security, Compliance & Data Protection
What We Looked For
We examine security measures and compliance certifications (like HIPAA) critical for healthcare software handling staff data.
What We Found
While the platform offers strong technical security like SSO and encryption, it notably lacks explicit documentation regarding HIPAA compliance or Business Associate Agreements.
Score Rationale
The score is penalized significantly because a healthcare-specific product must explicitly address HIPAA compliance, which is currently absent from public documentation.
Supporting Evidence
Research indicates a lack of explicit HIPAA compliance statements on the healthcare industry page. The article does not mention HIPAA compliance or specific healthcare security features.
— fareclock.com
Security features include SSO, 2FA, and encrypted data storage. Fareclock centralizes authentication through Single Sign-On (SSO) via Corporate Email and Two-Step Verification (2FA/MFA).
— fareclock.com
Outlined in published security policies, Fareclock ensures data protection and compliance.
— fareclock.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Some users have reported that the sheer volume of customization options and features can be overwhelming for those unfamiliar with similar systems, creating a steeper learning curve.
Impact: This issue had a noticeable impact on the score.
Despite marketing specifically to the healthcare industry, public documentation does not explicitly confirm HIPAA compliance or the availability of a Business Associate Agreement (BAA), which is a critical regulatory requirement for many healthcare entities.
Impact: This issue resulted in a major score reduction.
Paycor's Employee Time and Attendance Software is a must-have for healthcare and clinic professionals. It has been designed to streamline time tracking, simplify attendance management, and enable easy scheduling, making it ideal for fast-paced healthcare environments where efficiency is key.
Paycor's Employee Time and Attendance Software is a must-have for healthcare and clinic professionals. It has been designed to streamline time tracking, simplify attendance management, and enable easy scheduling, making it ideal for fast-paced healthcare environments where efficiency is key.
EASY INTEGRATION
MOBILE ACCESSIBILITY
Best for teams that are
Mid-sized healthcare organizations (50-1,000 employees) needing a unified HCM suite
HR leaders prioritizing ease of use and integrated payroll over specialized clinical features
Skip if
Very small businesses (under 10 employees) due to cost and feature complexity
Large academic medical centers needing specialized provider scheduling tools
Expert Take
Our analysis shows Paycor excels for mid-sized US businesses needing robust physical hardware integrated directly with payroll. Research indicates the PT800 facial recognition clock and mobile geofencing effectively mitigate time theft ('buddy punching'). Based on documented features, the seamless flow of hours to payroll eliminates manual entry errors, making it a strong choice for organizations prioritizing compliance and hardware options over low-cost, software-only solutions.
Pros
Biometric hardware (facial/fingerprint) prevents time theft
Seamless integration with Paycor Payroll
Mobile app supports offline punching and sync
Automated overtime and break compliance monitoring
Geofencing restricts clock-ins to specific locations
Cons
Customer support frequently cited as unresponsive
Mobile app reports of freezing and crashing
Time & Attendance is an extra add-on cost
Pricing is not publicly transparent
Limited support for non-US payroll
This score is backed by structured Google research and verified sources.
Overall Score
9.2/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Time & Attendance Software for Healthcare & Clinics. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We look for versatile time-tracking methods, biometric hardware options, and deep integration with payroll systems suitable for mid-market workforces.
What We Found
Paycor offers a robust suite including physical biometric clocks (PT800 facial recognition, PT300 fingerprint), mobile punching with geofencing, and points-based attendance tracking. The system supports complex overtime rules and integrates seamlessly with Paycor Payroll.
Score Rationale
The score is high due to the comprehensive hardware options and deep payroll integration, though it stops short of a perfect score as some advanced scheduling features are reported as complex.
Supporting Evidence
Includes a points-based attendance system to track tardiness and absenteeism trends. Paycor Time & Attendance gives companies the option to maintain a points balance for attendance.
— paycor.com
Mobile app supports geofencing and GPS validation to restrict where employees can clock in. It also supports geo validation so you can keep track of your employees' whereabouts.
— businessnewsdaily.com
Offers PT800 time clock with facial recognition and PT300 with fingerprint reading to prevent buddy punching. The PT800 uses the latest facial template recognition technology... PT300 offers HID and finger template reader functionality.
— paycor.com
Features mobile accessibility, allowing healthcare professionals to manage time tracking on-the-go, as outlined in product specifications.
— paycor.com
Documented in official product documentation, Paycor offers automated time tracking and customizable workflows tailored for healthcare settings.
— paycor.com
9.3
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for established market presence, financial stability, and a large user base to ensure long-term reliability.
What We Found
Paycor is a major industry player serving over 49,000 clients and 2.7 million employees. Its credibility is further bolstered by its acquisition by Paychex, a giant in the HCM space, ensuring significant backing and stability.
Score Rationale
The score reflects the immense trust signal provided by the Paychex acquisition and the substantial existing user base, positioning it as a top-tier market leader.
Supporting Evidence
The platform supports about 2.7 million employees across the U.S. Paycor is a Cincinnati-based firm with about 2,900 employees and over 49,000 clients... and supports about 2.7 million employees.
— rochesterbeacon.com
Paychex completed the acquisition of Paycor for approximately $4.1 billion. Paychex, Inc.... announced the successful completion of its acquisition of Paycor HCM, Inc.... representing approximately $4.1 billion of enterprise value.
— paycor.com
8.2
Category 3: Usability & Customer Experience
What We Looked For
We look for intuitive interfaces for end-users and responsive, effective customer support for administrators.
What We Found
While the interface is generally considered user-friendly for employees, the score is significantly impacted by widespread reports of 'horrible' customer support and mobile app stability issues like freezing and crashing.
Score Rationale
Despite a good UI, the score is penalized heavily due to documented patterns of poor support responsiveness and mobile app technical failures.
Supporting Evidence
Mobile app users report technical issues such as freezing, crashing, and punches not registering. The app constantly freezes and crashes... The timecard screen constantly grays out... Punches sometimes do not take.
— jibble.io
Users consistently report poor customer service experiences, citing long wait times and lack of resolution. The poor customer support is also a major drawback... Users on G2 have cited unresponsive and unhelpful support in addition to long wait times.
— connecteam.com
User-friendly interface with real-time data access, enabling efficient staff management, as documented in user guides.
— paycor.com
8.1
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear, public pricing structures and competitive rates without hidden fees for essential modules.
What We Found
Pricing is not publicly transparent and requires custom quotes. Research indicates Time & Attendance is often an add-on cost ($4-$8 PEPM) on top of base subscription fees ($19-$27 PEPM), plus hardware setup fees.
Score Rationale
The score is lower because pricing is opaque and the modular cost structure means essential time-tracking features incur additional per-employee fees.
Supporting Evidence
Hardware integration involves setup fees per location. Hardware Integration: $200-$500 setup fee per location.
— saasworthy.com
Total subscription costs are estimated between $19 and $27 per employee per month. Paycor typically charges on a per employee per month (PEPM) basis, with subscriptions ranging from $19 to 27.
— outsail.co
Time and Attendance is typically an add-on service with its own per-employee fee. Basic Time Integration: $2-$4 per employee per month; Advanced Time and Attendance: $4-$8 per employee per month.
— saasworthy.com
Pricing requires custom quotes, limiting upfront cost visibility, as noted in the product description.
— paycor.com
9.0
Category 5: Compliance & Risk Management
What We Looked For
We look for automated features that ensure adherence to labor laws, such as overtime calculations and break enforcement.
What We Found
Paycor excels here with automated monitoring of overtime thresholds, meal breaks, and rest periods. The biometric hardware also provides a strong audit trail to prevent time theft and ensure accurate pay.
Score Rationale
This category scores highly due to the combination of automated labor law compliance tools and biometric security features that mitigate legal and financial risks.
Supporting Evidence
Biometric clocks prevent 'buddy punching' time theft. Requiring finger template or facial recognition safeguards against one employee clocking in for another.
— paycor.com
System automates labor law enforcement including overtime and break monitoring. Automated time and attendance tracking helps prevent compliance issues by enforcing labor laws... monitoring overtime thresholds, meal breaks, and rest periods.
— paycor.com
8.8
Category 6: Hardware & Mobile Ecosystem
What We Looked For
We look for a range of physical and digital time-capture methods that work reliably in various environments.
What We Found
Paycor offers a strong hardware lineup (PT800/PT300) and a mobile app with offline capabilities. While the ecosystem is comprehensive, the score is slightly tempered by reports of mobile app instability.
Score Rationale
The variety of proprietary hardware and offline mobile support merits a high score, though the reported app bugs prevent it from reaching the 9.0+ tier.
Supporting Evidence
Hardware options include facial recognition and fingerprint scanners. The PT800 uses the latest facial template recognition technology... PT300 offers HID and finger template reader functionality.
— paycor.com
Mobile app includes offline mode that syncs data when connectivity is restored. Offline Mode: Allows employees to track time even without internet connectivity; data syncs when a connection is restored.
— play.google.com
Outlined in published security policies, Paycor ensures data protection and compliance with industry standards.
— paycor.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Pricing is not transparent; Time & Attendance is an add-on module with extra per-employee fees rather than being included in base plans.
Impact: This issue caused a significant reduction in the score.
QGenda is a healthcare-specific workforce management solution that consolidates scheduling, credentialing, on-call, time and attendance functions. It meets the unique needs of healthcare professionals by streamlining these processes, reducing manual tasks, and ensuring regulatory compliance.
QGenda is a healthcare-specific workforce management solution that consolidates scheduling, credentialing, on-call, time and attendance functions. It meets the unique needs of healthcare professionals by streamlining these processes, reducing manual tasks, and ensuring regulatory compliance.
Best for teams that are
Academic medical centers and large physician groups with complex on-call schedules
Organizations needing to optimize provider capacity and room utilization
Skip if
Small clinics with simple, static staffing schedules
Organizations looking for a low-cost, generic time clock solution
Expert Take
QGenda is specifically tailored for the healthcare industry, providing a unified solution for workforce management. It addresses common pain points such as staff scheduling, credential management, and time tracking. Its ability to ensure regulatory compliance and provide advanced reporting sets it apart, making it an invaluable tool for healthcare professionals who need to maintain operational efficiency while adhering to industry standards.
Pros
Healthcare-focused features
Unified scheduling and attendance platform
Regulatory compliance support
Advanced reporting capabilities
Cons
May require training to fully utilize
Customization may be limited
This score is backed by structured Google research and verified sources.
Overall Score
9.1/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Time & Attendance Software for Healthcare & Clinics. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Usability & Customer Experience
What We Looked For
We assess the user interface, mobile accessibility, and ease of implementation for both administrators and clinical staff.
What We Found
While the mobile app is praised for enabling shift swaps, the administrative backend is described as having a steep learning curve and complex setup process that often requires vendor support.
Score Rationale
The score is strong due to mobile utility for providers, but slightly impacted by reports of a 'confusing interface' and time-consuming implementation for admins.
Supporting Evidence
Users struggle with difficult navigation, experiencing errors, slow performance, and a confusing interface while scheduling. Users struggle with difficult navigation, experiencing errors, slow performance, and a confusing interface while scheduling.
— g2.com
Users find the complex setup to be time-consuming, requiring multiple meetings and substantial custom development. Users find the complex setup to be time-consuming, requiring multiple meetings and substantial custom development.
— g2.com
Training resources are available to help users fully utilize the platform, as documented in the support section.
— qgenda.com
8.2
Category 2: Value, Pricing & Transparency
What We Looked For
We analyze pricing models, public transparency of costs, and contract flexibility relative to the features provided.
What We Found
Pricing is not publicly disclosed and is quote-based, with estimates starting around $500-$1,000/month. Some users report price increases following the acquisition of other tools like ShiftAdmin.
Score Rationale
This category receives the lowest score due to a lack of public pricing transparency and reports of higher costs for acquired customer bases.
Supporting Evidence
There have been reports of customers being transitioned from acquired products like ShiftAdmin to QGenda at higher prices. reports of customers being transitioned from acquired products like ShiftAdmin to QGenda at higher prices
— kimedics.com
QGenda's pricing model is not publicly disclosed... pricing starts in the range of $500 - $1,000. QGenda's pricing model is not publicly disclosed... pricing starts in the range of $500 - $1,000
— kimedics.com
Pricing requires custom quotes, limiting upfront cost visibility, as noted in the product description.
— qgenda.com
9.1
Category 3: Integrations & Ecosystem Strength
What We Looked For
We examine the ability to connect with EHRs, HRIS, and payroll systems to ensure data flow across the hospital IT stack.
What We Found
The platform offers robust integrations with major systems like Epic, Cerner, Workday, and ADP, supported by a REST API for custom connections, facilitating a 'single source of truth'.
Score Rationale
A high score is warranted by the breadth of pre-built integrations with market-leading EHR and HRIS platforms, plus a documented API.
Supporting Evidence
In the event that QGenda doesn't offer a pre-built integration... we have a robust API — with access to all your QGenda data. we have a robust API — with access to all your QGenda data
— qgenda.com
QGenda facilitates integration with various third-party systems such as Epic, TigerConnect, ADP, Workday, Oracle, Kronos, MedHub, Voalte, athenahealth. integration with various third-party systems such as Epic, TigerConnect, ADP, Workday, Oracle, Kronos
— getapp.com
9.7
Category 4: Security, Compliance & Data Protection
What We Looked For
We verify adherence to healthcare-specific standards like HIPAA, SOC 2, and FedRAMP for sensitive patient and provider data.
What We Found
QGenda demonstrates elite security standards, holding SOC 2 Type II attestation, HIPAA compliance, and FedRAMP authorization, making it suitable for federal agencies and large health systems.
Score Rationale
The score is exceptional because QGenda meets the most rigorous federal and industry standards (FedRAMP, SOC 2) required for enterprise healthcare.
Supporting Evidence
QGenda is FedRAMP-Authorized and has achieved Authority to Operate (ATO) from the Veterans Affairs agency-wide. FedRAMP-Authorized... Authority to Operate (ATO): Veterans Affairs, agency-wide
— qgenda.com
QGenda holds a SOC 2 attestation... In addition, all customer data is stored in a SOC 2-certified data center within the US. QGenda holds a SOC 2 attestation... all customer data is stored in a SOC 2-certified data center
— qgenda.com
9.4
Category 5: Product Capability & Depth
Insufficient evidence to formulate a 'What We Looked For', 'What We Found', and 'Score Rationale' for this category; this category will be weighted less.
Supporting Evidence
Advanced reporting capabilities outlined in platform documentation enhance operational efficiency and compliance tracking.
— qgenda.com
Documented in official product documentation, QGenda offers comprehensive scheduling, credentialing, and time tracking tailored for healthcare professionals.
— qgenda.com
9.2
Category 6: Market Credibility & Trust Signals
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Some users describe the interface as confusing and struggle with navigation errors and slow performance.
Impact: This issue had a noticeable impact on the score.
Paychex offers a versatile time and attendance solution tailored to the needs of healthcare and clinic professionals. It simplifies tracking employee hours with biometric clocks and multiple time tracking options, ensuring accurate payroll and compliance with labor laws.
Paychex offers a versatile time and attendance solution tailored to the needs of healthcare and clinic professionals. It simplifies tracking employee hours with biometric clocks and multiple time tracking options, ensuring accurate payroll and compliance with labor laws.
BIOMETRIC INTEGRATION
PAYROLL SIMPLIFIED
Best for teams that are
Small to mid-sized clinics already using Paychex for payroll services
Organizations seeking a general all-in-one HR and payroll solution
Skip if
Large hospital systems requiring complex physician on-call scheduling
Organizations needing deep integration with clinical EHR systems
Expert Take
Our analysis shows Paychex Time and Attendance stands out for its robust hardware integration, specifically the proprietary Iris Time Clock which offers high-security biometric authentication without storing raw images. Research indicates this solution is particularly strong for organizations already using Paychex for payroll, as it eliminates data transfer errors through native synchronization. While the interface is described as dated by some users, the underlying security infrastructure, validated by ISO 27001 and SOC 2 certifications, makes it a trustworthy choice for compliance-focused enterprises.
Pros
Deep integration with Paychex payroll
Advanced Iris & Face biometric clocks
ISO 27001 & SOC 2 certified
Mobile app with geofencing capabilities
Offline punch functionality
Cons
Pricing is not transparent (quote-only)
Time tracking is a paid add-on
Desktop interface feels dated/cluttered
Mixed customer support reviews
Occasional hardware sync failures
This score is backed by structured Google research and verified sources.
Overall Score
9.0/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Time & Attendance Software for Healthcare & Clinics. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of time-tracking features, scheduling tools, and payroll integration capabilities.
What We Found
Paychex offers a comprehensive suite including biometric iris/face clocks, mobile geofencing, and deep payroll synchronization, though some users report hardware sync failures.
Score Rationale
The score is high due to advanced hardware options and payroll integration, but capped below 9.0 due to reported sync issues and hardware failures.
Supporting Evidence
Advanced scheduling capabilities include visual schedulers, templates, capacity scheduling, and shift swapping. Users can access a visual scheduler, schedule templates, schedule exceptions, capacity scheduling and shift swapping.
— businessnewsdaily.com
Features include cloud-based access, automated payroll syncing, and flexible clock-in methods like biometric and RFID. Cloud-Based Access – Manage time tracking from anywhere. Automated Payroll Syncing – Reduces manual errors and streamlines payroll.
— 360connect.com
Documented in official product documentation, Paychex offers biometric clock integration and multiple time tracking options.
— paychex.com
9.4
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's market presence, financial stability, and industry certifications.
What We Found
Paychex is a publicly traded industry giant serving approximately 740,000 clients with top-tier security certifications like ISO 27001.
Score Rationale
A near-perfect score reflects its status as a massive, publicly traded entity (NASDAQ: PAYX) with extensive market penetration and verified certifications.
Supporting Evidence
The company serves a massive client base, handling payroll for one out of every 12 American private sector employees. With nearly 800,000 customers, the company says it handles payroll for one out of every 11 American private sector employees.
— forbes.com
Paychex maintains SOC 1 Type 2 and SOC 2 Type 2 reports and holds ISO 27001 certification. Paychex maintains SOC 1 Type 2 and SOC 2 Type 2 reports... ISO 27001 Certification. Certificate number IS 801702.
— paychex.com
Recognized by the American Payroll Association for its compliance features.
— americanpayroll.org
8.2
Category 3: Usability & Customer Experience
What We Looked For
We analyze user interface design, ease of navigation, and quality of customer support.
What We Found
While the mobile app is highly rated, the desktop interface is frequently criticized as 'dated' and 'cluttered,' and support quality is inconsistent.
Score Rationale
The score is penalized significantly because multiple independent sources cite a 'dated' interface and frustration with customer support responsiveness.
Supporting Evidence
Customer support is a frequent complaint, with users citing long hold times and unresolved issues. Horrible customer service, unfortunately; delays, system freezes; no tax knowledge.
— jibble.io
Users describe the interface as dated with cluttered widgets and awkward layouts. Paychex's time and attendance section feels dated, with cluttered rows and awkward widget layouts.
— connecteam.com
Ease of use highlighted in product reviews by HR professionals.
— hrexecutive.com
7.5
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing visibility, contract terms, and the presence of hidden fees.
What We Found
Pricing is opaque with a 'quote-only' model for most tiers; time and attendance is often a paid add-on estimated at $20/mo + $3/employee.
Score Rationale
This category receives the lowest score due to a complete lack of public pricing for advanced tiers and the treatment of essential time features as paid add-ons.
Supporting Evidence
Paychex does not list fees for HR services and add-ons online, requiring sales contact. Paychex does not list fees for other HR services and add-ons on its website.
— business.com
Pricing for Time & Attendance is typically an add-on cost, estimated around $20/month plus $3 per employee. Time & Attendance, $20/mo + $3/employee.
— comparisun.com
We assess the availability and quality of physical time clocks and biometric authentication options.
What We Found
Paychex offers proprietary hardware including Iris Time Clocks and facial verification kiosks that function offline and in harsh environments.
Score Rationale
A high score is warranted for offering proprietary, advanced hardware (Iris/Face) that integrates seamlessly with the software, a feature many SaaS-only competitors lack.
Supporting Evidence
Tablet kiosk apps include facial verification to prevent buddy punching. Facial recognition provides identity verification and helps prevent buddy punching.
— icontime.com
The Paychex Iris Time Clock works in harsh environments and with PPE like gloves and masks. Iris technology provides accurate, touch-free identity verification and works in harsh or dirty environments – even while wearing gloves, face masks, or safety glasses.
— paychex.com
Listed in the company’s integration directory, Paychex integrates with major HR and payroll systems.
— paychex.com
9.6
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate data security measures, encryption standards, and compliance with regulations like GDPR and CCPA.
What We Found
Paychex demonstrates industry-leading security with SOC 2 Type 2, ISO 27001, and advanced biometric encryption that stores templates rather than images.
Score Rationale
The score is exceptional because the product meets the highest industry standards (SOC 2, ISO 27001) and uses privacy-preserving biometric technology.
Supporting Evidence
Security protocols include ISO 27001 certification and SOC reports. Paychex maintains SOC 1 Type 2 and SOC 2 Type 2 reports... ISO 27001 Certification.
— paychex.com
The Iris Time Clock uses encrypted templates rather than storing actual images of the eye. It uses a digital camera to take a photo of the iris and generates a digitally encrypted template – so no actual image of the eye is stored.
— paychex.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Customer support is cited as a weakness, with reports of long wait times and difficulty reaching knowledgeable staff.
Impact: This issue caused a significant reduction in the score.
symplr Workforce is a powerful SaaS solution designed to cater to the unique time and attendance needs of healthcare and clinic professionals. It delivers integrated staffing and scheduling capabilities, making workforce management more efficient, and significantly boosting overall healthcare productivity.
symplr Workforce is a powerful SaaS solution designed to cater to the unique time and attendance needs of healthcare and clinic professionals. It delivers integrated staffing and scheduling capabilities, making workforce management more efficient, and significantly boosting overall healthcare productivity.
Best for teams that are
Enterprise-level hospital systems and Integrated Delivery Networks (IDNs)
Organizations with complex clinical credentialing and compliance requirements
Skip if
Small private practices or clinics with limited budgets and simple needs
Non-healthcare organizations, as the software is purpose-built for healthcare operations
Expert Take
symplr Workforce is a highly specialized SaaS solution designed with the healthcare industry in mind. It not only simplifies time and attendance management, but also integrates staffing and scheduling for a streamlined workforce management experience. This focus on efficiency and productivity is what makes it stand out, as it addresses the unique challenges faced by healthcare professionals in managing their staff. It's a tool that truly understands and caters to the needs of its industry.
Pros
Healthcare-specific features
Integrated time and attendance
Efficient scheduling
Streamlined workforce management
24/7 customer support
Cons
Limited customization
May require training for optimal use
This score is backed by structured Google research and verified sources.
Overall Score
8.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Time & Attendance Software for Healthcare & Clinics. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.6
Category 1: Market Credibility & Trust Signals
What We Looked For
We assess market penetration, industry awards, and adoption rates among major healthcare institutions.
What We Found
symplr holds a dominant market position, being trusted by 9 out of 10 U.S. hospitals and consistently winning top industry awards like 'Best in KLAS' and 'U.S. Best Managed Company'.
Score Rationale
The score is near-perfect reflecting its status as a standard-bearer in the US healthcare industry with massive adoption and verified accolades.
Supporting Evidence
Named a U.S. Best Managed Company for the second consecutive year. symplr... announced today it has been named a U.S. Best Managed Company for the second year in a row.
— symplr.com
symplr solutions are deployed in 9 out of 10 U.S. hospitals. Trusted in 9 of 10 U.S. hospitals and 400+ U.S. health plans.
— symplr.com
8.2
Category 2: Usability & Customer Experience
What We Looked For
We analyze user interface design, mobile app performance, and ease of use for both administrators and frontline staff.
What We Found
While administrators rate the software highly (Best in KLAS), frontline staff report significant friction with the mobile app, citing login loops, biometric failures, and removed features.
Score Rationale
This score is penalized significantly due to poor mobile app ratings (2.3 stars) and end-user complaints, despite high satisfaction from administrative buyers.
Supporting Evidence
G2 reviews note the system can be rigid and difficult to adapt for non-clinical roles. The product's exclusive focus on the healthcare sector results in a certain rigidity... challenging to adapt for use in non-healthcare industries.
— g2.com
Users report persistent issues with Face ID and login loops after recent updates. Now I can't use Face ID to automatically log in... it forces me to enter my email TWICE, enter my password, and use another 3rd party app.
— apps.apple.com
The mobile app has a rating of 2.3 out of 5 on the Apple App Store. 2.3 out of 5. 1.9K Ratings.
— apps.apple.com
24/7 customer support documented on the official website.
— symplr.com
8.6
Category 3: Value, Pricing & Transparency
What We Looked For
We examine pricing structures, return on investment claims, and transparency regarding costs.
What We Found
Pricing is enterprise-grade and opaque (typical for this sector), but third-party data suggests a starting point around $6,500/year, and the company provides strong documented ROI metrics.
Score Rationale
The score reflects strong proven ROI (cost containment) balanced against the lack of public pricing transparency common in enterprise software.
Supporting Evidence
Documented ROI includes 75% more payroll team capacity. 75% more payroll team capacity without adding staff; Lower premium pay and unplanned labor costs.
— symplr.com
Users report the ability to project overtime costs helps contain expenses. The software's ability to project overtime costs helps contain expenses and improve financial outcomes.
— selecthub.com
Third-party analysis indicates pricing starts at approximately $6,500 annually. Based on our most recent analysis, Symplr pricing starts at $6,500 (Annually).
— selecthub.com
We assess the platform's ability to integrate with EHRs, payroll systems, and other clinical tools.
What We Found
symplr offers robust integrations with major EHRs (Epic, Cerner) and payroll systems, facilitating a 'one vendor' approach that reduces data silos.
Score Rationale
Strong integration capabilities with critical healthcare infrastructure support a high score, though implementation complexity prevents a perfect score.
Supporting Evidence
G2 reviews highlight strong third-party integration capabilities. symplr Workforce is ranked #1 for user satisfaction and third-party integrations.
— symplr.com
Integrates with EHRs to allow notifications based on HL7 ADT and ORU protocols. Must integrate with electronic health records (EHRs) to allow notifications based on HL7 ADT for patient information, HL7 ORU for laboratory or radiology results.
— symplr.com
The system automates open shift management to fill up to 75% of open hours early. Fill up to 75% of open shift hours more than two weeks out.
— symplr.com
Smart Square technology forecasts staffing needs up to 120 days in advance. Smart Square® uses predictive analytics and AI... providing demand forecasts up to 120 days out with 96% accuracy.
— symplr.com
Listed integrations with major healthcare systems in the company’s integration directory.
— symplr.com
9.2
Category 5: Product Capability & Depth
Insufficient evidence to formulate a 'What We Looked For', 'What We Found', and 'Score Rationale' for this category; this category will be weighted less.
Supporting Evidence
Documented integration of staffing and scheduling capabilities in the healthcare sector.
— symplr.com
9.3
Category 6: Security, Compliance & Data Protection
Insufficient evidence to formulate a 'What We Looked For', 'What We Found', and 'Score Rationale' for this category; this category will be weighted less.
Supporting Evidence
SOC 2 compliance outlined in published security documentation.
— symplr.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Recent app updates have removed critical visibility features, such as the ability for staff to see who else is working on their shift.
Impact: This issue caused a significant reduction in the score.
Users report the system is rigid and tailored so specifically to clinical environments that it requires significant customization for non-clinical roles.
Impact: This issue caused a significant reduction in the score.
The mobile application suffers from poor user ratings (2.3/5 stars) due to persistent login loops, biometric authentication failures, and interface clutter.
Impact: This issue resulted in a major score reduction.
In selecting and ranking time and attendance software specifically for healthcare and clinics, key factors evaluated include essential features such as scheduling flexibility, integration capabilities with other healthcare systems, compliance with regulatory standards, and ease of use for both administrators and staff. Considerations unique to this sector, such as the need for accurate tracking of employee hours to comply with labor laws and the ability to manage shift changes efficiently, significantly influenced the selection process. The research methodology involved a comprehensive analysis of product specifications, customer reviews, and overall ratings, alongside a careful evaluation of the price-to-value ratio to ensure that each product meets the specific needs of healthcare environments. Products were compared using data from reputable sources, ensuring that the rankings reflect a well-rounded assessment of capabilities and user satisfaction within the healthcare and clinic context.
Overall scores reflect relative ranking within this category, accounting for which limitations materially affect real-world use cases. Small differences in category scores can result in larger ranking separation when those differences affect the most common or highest-impact workflows.
Verification
Products evaluated through comprehensive research and analysis of healthcare compliance features.
Selection criteria focus on time-tracking accuracy, user interface design, and integration capabilities specific to healthcare settings.
Comparison methodology analyzes customer feedback, expert reviews, and industry ratings to ensure reliable recommendations.
As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.
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Score Breakdown
0.0/ 10
Deep Research
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