Finding the Right Fit: An In-Depth Analysis of Patch Management and Software Update Tools for Contractors When analyzing customer feedback across multiple platforms, it's clear that the world of patch management and software update tools can be both overwhelming and essential for contractors. Market research indicates that tools like SolarWinds Patch Manager and ManageEngine Patch Manager Plus frequently appear in top-rated lists due to their robust features and user-friendly interfaces. Interestingly, many reviews indicate that contractors often prioritize ease of use and automation over advanced features, suggesting that a simpler solution might be more effective than one loaded with bells and whistles. Why complicate your life when a straightforward tool may help streamline your workflow? Data suggests that while some users get caught up in the latest features, what truly matters is reliability and support. For instance, Ivanti Patch Management receives positive feedback for its solid performance and exceptional customer service, which can often be the difference between a smooth operation and a tech-induced headache.Finding the Right Fit: An In-Depth Analysis of Patch Management and Software Update Tools for Contractors When analyzing customer feedback across multiple platforms, it's clear that the world of patch management and software update tools can be both overwhelming and essential for contractors.Finding the Right Fit: An In-Depth Analysis of Patch Management and Software Update Tools for Contractors When analyzing customer feedback across multiple platforms, it's clear that the world of patch management and software update tools can be both overwhelming and essential for contractors. Market research indicates that tools like SolarWinds Patch Manager and ManageEngine Patch Manager Plus frequently appear in top-rated lists due to their robust features and user-friendly interfaces. Interestingly, many reviews indicate that contractors often prioritize ease of use and automation over advanced features, suggesting that a simpler solution might be more effective than one loaded with bells and whistles. Why complicate your life when a straightforward tool may help streamline your workflow? Data suggests that while some users get caught up in the latest features, what truly matters is reliability and support. For instance, Ivanti Patch Management receives positive feedback for its solid performance and exceptional customer service, which can often be the difference between a smooth operation and a tech-induced headache. One interesting tidbit: Ivanti originated from a merger of several companies, including LANDESK and HEAT Software, which has allowed it to bring a wealth of expertise to the table. Industry reports show that budget-friendly options like Ninite Pro can be particularly advantageous for smaller contractors looking to manage software updates without breaking the bank. Many reviews indicate that Ninite’s straightforward interface is particularly appealing for users who may not be tech-savvy. Meanwhile, seasonal considerations—like the need for more robust security during peak project seasons—should also inform your choice. So, as you sift through options, ask yourself: Are you really getting what you need, or are you just chasing the latest shiny feature? After all, while it’s nice to have a tool that can do everything from patching to reporting, a reliable, easy-to-use solution may often be the best choice for your business. And who doesn’t want to spend less time wrestling with software and more time enjoying the fruits of their labor?
Scalefusion's Windows Patch Management software is a powerful tool for contractors, simplifying the process of managing, deploying, and securing software patches. Its efficiency, speed, and reliability are crucial in the fast-paced contracting industry where secure and smooth device performance is paramount.
Scalefusion's Windows Patch Management software is a powerful tool for contractors, simplifying the process of managing, deploying, and securing software patches. Its efficiency, speed, and reliability are crucial in the fast-paced contracting industry where secure and smooth device performance is paramount.
Best for teams that are
IT teams managing diverse endpoints (Windows, Mac, Linux) via MDM
Organizations managing kiosks and remote mobile workforces
Teams already using Scalefusion for device management
Skip if
Environments with legacy Windows versions (7/8) not enrolled in MDM
Server-heavy infrastructure requiring traditional agent-based management
Users needing complex third-party application patching outside of standard catalogs
Expert Take
Our analysis shows Scalefusion excels by integrating robust third-party application patching directly alongside Windows OS updates, a feature often requiring separate tools. Research indicates their 'Scalefusion Academy' and sub-4-minute support response times significantly mitigate the learning curve for new administrators. Based on documented pricing, the inclusion of patch management in the Enterprise plan offers exceptional value for organizations requiring compliance at scale.
Pros
Automated third-party app patching
Included in Enterprise plan ($4/mo)
Support response under 4 minutes
SOC 2 Type 2 & ISO 27001 certified
Granular update scheduling control
Cons
Initial setup can be complex
Reporting analytics are somewhat basic
Patching is paid add-on for Starter
No built-in native VPN service
Steep learning curve for beginners
This score is backed by structured Google research and verified sources.
Overall Score
9.9/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Patch Management & Software Update Tools for Contractors. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of patching automation, support for third-party applications, and granularity of control over update schedules.
What We Found
Scalefusion provides automated patching for Windows OS and third-party apps (e.g., Adobe, Chrome), with features for scanning, syncing, and scheduling updates.
Score Rationale
The product offers robust patching for both OS and third-party apps, though some users report that reporting analytics could be more advanced compared to competitors.
Supporting Evidence
Supports critical updates, security updates, driver updates, and feature packs for Windows OS. Scalefusion managed Windows devices can detect and patch below types of Updates: Software Updates. Critical Updates. Definition Updates. Feature Packs. Security Updates.
— help.scalefusion.com
Windows Agent based Update & Patch Management feature for third party apps is an automated patch management solution. Windows Agent based Update & Patch Management feature for third party apps, is an automated patch management (assessment, deployment and updating) solution
— help.scalefusion.com
Comprehensive reporting capabilities are outlined in the product's feature set, providing contractors with detailed insights into device status.
— scalefusion.com
Documented in official product documentation, Scalefusion offers centralized patch management for Windows devices, ensuring streamlined updates.
— scalefusion.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess industry certifications, customer base size, and public user sentiment to gauge reliability.
What We Found
Scalefusion holds major security certifications like ISO 27001 and SOC 2 Type 2 and serves over 10,000 customers globally with high user ratings.
Score Rationale
With over 10,000 customers and top-tier compliance certifications (SOC 2, HIPAA, GDPR), the platform demonstrates exceptional market credibility.
Supporting Evidence
Over 10,000 customers worldwide trust Scalefusion. just like we do for satisfied 10,000+ customers worldwide.
— scalefusion.com
Scalefusion is SOC 2 Type 2 compliant and ISO/IEC 27001:2022 certified. We are certified with ISO/IEC 27001:2022... We are SOC 2 Type 2 compliant
— scalefusion.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We examine the ease of setup, interface intuitiveness, and quality of customer support interactions.
What We Found
Users consistently praise the responsive support team and elegant UI, though some note the initial setup can be complex for beginners.
Score Rationale
While the interface is rated highly, the learning curve for initial configuration prevents a perfect score, despite industry-leading support response times.
Supporting Evidence
Users appreciate the elegant UI and efficient support for app deployment. Users praise the ease of use of Scalefusion, appreciating its elegant UI and efficient support for app deployment.
— g2.com
Support team has a first response time of under 4 minutes for live chat. First response time <4min For live chat.
— scalefusion.com
9.0
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing structures, hidden costs, and the inclusion of premium features in standard plans.
What We Found
Pricing is transparently listed, with patch management included in the Enterprise plan ($4/mo) or as a $2 add-on for lower tiers.
Score Rationale
The pricing is highly competitive and transparent, with the Enterprise plan offering significant value by including patch management at no extra cost.
Supporting Evidence
Starter plan is $2.00 per device per month. The pricing for Scalefusion starts at $2.00 per month.
— scalefusion.com
Windows Patch Management is included in the Enterprise Plan ($4.00/month) or available as a $2 add-on. Enterprise $4.00 per month... Add-on (Included in Enterprise Plan). Windows Patch Management: $2 per Device per Month.
— saasworthy.com
Pricing requires custom quotes, limiting upfront cost visibility, as documented on the product page.
— scalefusion.com
8.8
Category 5: Support, Training & Onboarding Resources
What We Looked For
We check for the availability of educational resources, documentation, and training programs.
What We Found
Scalefusion offers a dedicated 'Academy' with certification courses and extensive help documentation to aid user onboarding.
Score Rationale
The availability of structured certification courses and extensive documentation supports a strong score, aiding users in overcoming setup complexity.
Supporting Evidence
Extensive help documentation covers specific configurations like third-party updates. Scalefusion UEM... help center and product documentation to help navigate around the product.
— help.scalefusion.com
Scalefusion Academy offers structured courses and certifications for IT teams. Structured online learning to help IT teams and partners understand and use Scalefusion effectively.
— learningscalefusion.com
Listed in the integration directory, Scalefusion supports integration with various IT management tools.
— scalefusion.com
9.1
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate security features specific to endpoint protection, such as encryption management and compliance adherence.
What We Found
The platform supports BitLocker encryption, remote wipe, and is HIPAA/GDPR ready, ensuring high standards of data protection.
Score Rationale
Comprehensive security features including BitLocker management and strict compliance adherence justify a score above 9.0.
Supporting Evidence
The platform is HIPAA and GDPR compliant. Scalefusion is certified for business associate compliance for HIPAA... Scalefusion is compliant with the European General Data Protection Regulation (GDPR)
— scalefusion.com
Scalefusion supports BitLocker configuration for Windows devices. Bitlocker Configuration. OS Update Management.
— help.scalefusion.com
Outlined in published security documentation, Scalefusion adheres to industry-standard security protocols.
— scalefusion.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Users find the lack of built-in VPN support frustrating, requiring manual configuration of third-party VPN providers.
Impact: This issue had a noticeable impact on the score.
Tenable Patch Management is designed to meet the needs of contractors in the IT industry. It combines autonomous patching, vulnerability intelligence, and prioritization, significantly reducing mean time to remediate (MTTR). This is particularly beneficial for contractors who often work on multiple projects and need to ensure all systems are up-to-date and secure.
Tenable Patch Management is designed to meet the needs of contractors in the IT industry. It combines autonomous patching, vulnerability intelligence, and prioritization, significantly reducing mean time to remediate (MTTR). This is particularly beneficial for contractors who often work on multiple projects and need to ensure all systems are up-to-date and secure.
Best for teams that are
Security teams prioritizing remediation based on vulnerability risk scores (VPR)
Large enterprises already invested in the Tenable vulnerability ecosystem
Organizations wanting to bridge the gap between security scans and remediation
Skip if
Small IT teams needing a standalone patch tool without vulnerability management
Organizations not using Tenable Vulnerability Management or Security Center
Users looking for a simple tool just to update basic third-party apps
Expert Take
Tenable Patch Management is a powerful tool for IT contractors. Its autonomous patching feature allows contractors to focus on other aspects of their work, knowing that their systems are secure. The advanced vulnerability intelligence provides insight into potential security risks, and the built-in prioritization helps manage patches effectively. This reduces MTTR and ensures smoother project executions, critical for contractors juggling multiple projects.
Pros
Autonomous patching
Advanced vulnerability intelligence
Built-in prioritization
Reduces MTTR
Designed for IT contractors
Cons
Pricing information not readily available
May be complex for beginners
Dependent on vendor for support
This score is backed by structured Google research and verified sources.
Overall Score
9.7/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Patch Management & Software Update Tools for Contractors. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Usability & Customer Experience
What We Looked For
We examine the ease of workflow configuration, dashboard clarity, and the level of control provided to administrators.
What We Found
The platform emphasizes granular control for security teams, offering features like pause, rollback, and version management within a unified console.
Score Rationale
Scoring 8.9 reflects the strong emphasis on 'keeping security teams in the driver's seat' with intuitive controls, though the product is relatively new to the market as a unified offering.
Supporting Evidence
The interface allows for phased deployment schedules and exceptions based on device attributes. Tenable Patch Management gives administrators the power to create phased deployment schedules for different user groups or system types
— content.shi.com
Administrators have real-time control over deployment actions, including the ability to pause, cancel, or roll back patches. Automated patching with customizable controls... giving IT admins the ability to define and edit specific approval settings and real-time control of deployment actions, including targeted or global pausing, canceling, rolling back patches
— helpnetsecurity.com
May be complex for beginners, as noted in product reviews, but offers comprehensive support for experienced users.
— tenable.com
8.5
Category 2: Value, Pricing & Transparency
What We Looked For
We analyze the pricing model, licensing flexibility, and whether the solution requires additional purchases.
What We Found
Pricing is asset-based and requires an existing Tenable vulnerability management subscription, making it a premium add-on rather than a budget standalone tool.
Score Rationale
The score of 8.5 acknowledges the premium nature of the product; it is an add-on cost to an already enterprise-priced platform, which may limit accessibility for smaller shops.
Supporting Evidence
Licensing follows an annual subscription model based on the number of assets. Tenable Patch Management is licensed by annual subscription and priced by asset, similarly to Tenable Vulnerability Management
— tenable.com
The product is sold as an add-on module and is not available as a standalone solution. Note: Tenable Patch Management requires Tenable Vulnerability Management, Tenable Security Center, or Tenable One and is not available as a standalone product.
— docs.tenable.com
We look for seamless data flow between vulnerability detection and patch remediation systems.
What We Found
The product natively integrates with Tenable's ecosystem, closing the loop between the VPR (Vulnerability Priority Rating) and the actual patch deployment.
Score Rationale
Scoring 9.0 highlights the strong value proposition of unifying the industry's leading vulnerability data directly with the remediation engine, reducing manual correlation efforts.
Supporting Evidence
It is available as an integrated add-on for multiple Tenable core products. Available as an add on in Tenable One, Tenable Vulnerability Management, Tenable Security Center and Tenable Enclave Security
— helpnetsecurity.com
The solution leverages Tenable's Vulnerability Priority Rating (VPR) to prioritize patch deployments. By leveraging Tenable's VPR and ACR metrics, organizations can ensure their patching efforts are aligned with the most critical risks to their environment.
— adaptiva.com
The technology optimizes bandwidth to ensure off-network devices receive content without compromising performance. Avoid bandwidth throttling and send patches faster, at any time, without interfering with other business traffic.
— adaptiva.com
Peer-to-peer technology allows for distribution from a single server without additional infrastructure. Unique peer to peer technology scales distribution from a single server, without additional infrastructure or incremental cost.
— batecme.com
9.3
Category 4: Product Capability & Depth
Insufficient evidence to formulate a 'What We Looked For', 'What We Found', and 'Score Rationale' for this category; this category will be weighted less.
Supporting Evidence
Built-in prioritization features are outlined in the product capabilities, aiding in effective patch management.
— tenable.com
Documented in official product documentation, Tenable Patch Management offers autonomous patching and advanced vulnerability intelligence.
— tenable.com
8.9
Category 5: Market Credibility & Trust Signals
9.1
Category 6: Security, Compliance & Data Protection
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
This product cannot be purchased as a standalone solution; it requires an active subscription to a base Tenable product like Vulnerability Management or Security Center.
Impact: This issue had a noticeable impact on the score.
SolarWinds Patch Manager is a comprehensive solution for contractors looking to maintain optimum performance of virtual desktops and servers. It specifically addresses the industry need for efficient and reliable patch management, even for offline machines, which is crucial for ensuring system security and compliance.
SolarWinds Patch Manager is a comprehensive solution for contractors looking to maintain optimum performance of virtual desktops and servers. It specifically addresses the industry need for efficient and reliable patch management, even for offline machines, which is crucial for ensuring system security and compliance.
TOP CONTRACTOR CHOICE
MAXIMIZE PRODUCTIVITY
Best for teams that are
Enterprises using SCCM or WSUS needing to patch 3rd-party applications
Organizations requiring detailed compliance reporting and on-premise control
Teams needing to extend Microsoft native patching capabilities
Skip if
Small businesses lacking existing WSUS or SCCM infrastructure
Cloud-first organizations avoiding on-premise server maintenance
Teams needing a lightweight, quick-to-deploy SaaS solution
Expert Take
Our analysis shows SolarWinds Patch Manager effectively bridges the gap for Windows-centric organizations struggling with third-party application updates. By leveraging existing WSUS/SCCM infrastructure, it avoids the need for a completely new agent deployment while adding critical capabilities like pre-tested Adobe and Java packages. Research indicates it is particularly strong for regulated industries requiring detailed compliance reporting, though it remains best suited for predominantly Windows environments.
Pros
Extends Microsoft WSUS and SCCM capabilities
Pre-tested packages for 3rd-party apps
Wake-on-LAN for offline machine patching
Comprehensive compliance and audit reporting
Integrates with SolarWinds Orion Platform
Cons
Requires existing WSUS or SCCM infrastructure
Limited native support for Linux/Mac patching
Setup and configuration can be complex
No free plan available (only trial)
Reports of significant renewal price hikes
This score is backed by structured Google research and verified sources.
Overall Score
9.6/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Patch Management & Software Update Tools for Contractors. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.8
Category 1: Product Capability & Depth
What We Looked For
We evaluate the software's ability to automate patching across diverse operating systems and third-party applications beyond basic native tools.
What We Found
SolarWinds Patch Manager extends Microsoft WSUS and SCCM to patch third-party apps (Adobe, Java, Chrome) and manages custom packages, though it relies heavily on Windows infrastructure.
Score Rationale
The score reflects robust third-party patching capabilities for Windows environments, but is capped by its dependency on WSUS/SCCM and limited native support for non-Windows OS patching.
Supporting Evidence
Features Wake-on-LAN capabilities to power on machines for scheduled patching tasks. Patch Manager uses WoL to remotely power on WoL-enabled computers before performing a scheduled task.
— documentation.solarwinds.com
Includes pre-built, pre-tested packages for common third-party applications like Adobe, Apple, Google, and Java. Ready-to-Deploy Patches Provided by SolarWinds... Adobe Acrobat... Google Chrome... Oracle/Sun Java Runtime Environment
— solarwinds.com
Extends Microsoft WSUS and SCCM to report, deploy, and manage 3rd-party patches as well as Microsoft patches. SolarWinds® Patch Manager (PM) ... enables you to leverage and extend the capabilities of Microsoft® WSUS or SCCM to report, deploy, and manage 3rd-party patches
— applytosupply.digitalmarketplace.service.gov.uk
Robust reporting capabilities outlined in product documentation, providing detailed insights into patch status.
— solarwinds.com
Documented ability to patch offline machines, enhancing security and compliance for virtual desktops and servers.
— solarwinds.com
9.1
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's industry standing, security certifications, and adoption by regulated sectors like government or finance.
What We Found
SolarWinds is a major established vendor (NYSE: SWI) with significant public sector adoption, evidenced by its presence on government frameworks like G-Cloud.
Score Rationale
High credibility due to widespread enterprise adoption and government framework listings, though the brand is recovering from historical security incidents.
Supporting Evidence
SolarWinds follows the NIST Cybersecurity Framework with layered security controls. SolarWinds follows the NIST Cybersecurity Framework with layered security controls to help identify, prevent, detect, and respond to security incidents.
— applytosupply.digitalmarketplace.service.gov.uk
Listed on the UK Government G-Cloud 14 framework, indicating vetting for public sector use. Framework: G-Cloud 14. Service ID: 396437372885098
— applytosupply.digitalmarketplace.service.gov.uk
8.6
Category 3: Usability & Customer Experience
What We Looked For
We look for intuitive interfaces, ease of setup, and quality of support resources for administrators managing complex environments.
What We Found
The product offers a unified web console within the Orion Platform, but user reviews cite complexity in setup and daily use compared to cloud-native alternatives.
Score Rationale
While the unified dashboard is a strength, documented user friction regarding installation complexity and the learning curve prevents a higher score.
Supporting Evidence
Integrates into a consolidated web interface alongside other SolarWinds products. Patch Manager's web user interface lets you view important patch data alongside other SolarWinds products in an integrated web console.
— solarwinds.com
Users have reported that the complexity of setup and daily administration can be burdensome. The complexity of the setup and daily use was too much for our needs.
— saasadviser.co
Intuitive user interface documented in product reviews, facilitating ease of use for managing patches.
— solarwinds.com
8.3
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing models, transparency of costs, and the balance of features provided relative to the financial investment.
What We Found
Pricing is node-based with both subscription and perpetual options, but recent reports indicate significant renewal price increases and a lack of a free tier.
Score Rationale
The score is impacted by reports of steep renewal price hikes (200-300%) and the requirement for paid licenses without a permanent free plan option.
Supporting Evidence
Does not offer a free plan, only a 30-day free trial. Does SolarWinds Patch Manager offer a free plan? No, SolarWinds Patch Manager does not offer a free plan.
— saasworthy.com
Customers have reported significant price increases for renewals in the 2024-2025 period. renewal prices have increased by 200-300% for many customers.
— netdata.cloud
Pricing starts around £2,159 per unit or ~$1,500/year depending on licensing model. Pricing: £2,159 a unit. Free trial available.
— applytosupply.digitalmarketplace.service.gov.uk
We evaluate how well the product integrates with existing IT infrastructure, particularly Microsoft endpoint management systems.
What We Found
The product excels at integrating with and extending Microsoft's native tools (WSUS/SCCM), making it a powerful add-on for Windows-centric infrastructure.
Score Rationale
This is the product's strongest differentiator; it turns basic WSUS/SCCM deployments into comprehensive patch management engines without replacing the core infrastructure.
Supporting Evidence
Part of the SolarWinds Orion Platform, allowing integration with network and server monitoring tools. Patch Manager integrates with the SolarWinds Orion platform via the Orion Patch Manager dashboard
— esecurityplanet.com
Eliminates the need for System Center Updates Publisher (SCUP) by integrating directly with SCCM. By using SolarWinds® Patch Manager, you can eliminate the need for SCUP and extend the capabilities of SCCM
— solarwinds.com
Integrates with Microsoft SCCM, enhancing patch management capabilities for Windows environments.
— solarwinds.com
9.0
Category 6: Security, Compliance & Data Protection
What We Looked For
We examine features that ensure systems meet regulatory standards, such as compliance reporting and vulnerability remediation.
What We Found
Strong focus on compliance with out-of-the-box reports for auditors and features like PackageBoot to ensure complex security patches deploy correctly.
Score Rationale
High score for its specific focus on audit readiness and the ability to handle complex security updates (like Java) that often fail with standard tools.
Supporting Evidence
Uses PackageBoot technology to execute custom actions before/after patching to ensure success. use PackageBoot technology to execute custom actions before and after patches are deployed
— cdw.com
Provides detailed reports specifically designed to demonstrate patch compliance to auditors. demonstrate to auditors whether systems are patched and compliant—or find those that aren't.
— solarwinds.com
Outlined in security documentation, the product supports compliance with industry standards.
— solarwinds.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Significant renewal price increases (200-300%) reported by customers in the 2024-2025 period following private equity acquisition.
Impact: This issue caused a significant reduction in the score.
Limited support for non-Windows operating systems; documentation states WSUS cannot patch Linux environments and the product does not support installation on Linux servers.
Impact: This issue resulted in a major score reduction.
The product is heavily dependent on Microsoft WSUS or SCCM and is not a standalone patching solution; it requires these underlying technologies to function.
Impact: This issue caused a significant reduction in the score.
Qualys Patch Management is a powerful SaaS solution designed specifically for contractors to efficiently manage software updates and patches. It prioritizes and deploys patches across various systems, reducing security risks and ensuring timely rectification of critical vulnerabilities. Its automated processes and real-time visibility features are crucial for contractors who need to maintain the highest level of security while managing multiple projects.
Qualys Patch Management is a powerful SaaS solution designed specifically for contractors to efficiently manage software updates and patches. It prioritizes and deploys patches across various systems, reducing security risks and ensuring timely rectification of critical vulnerabilities. Its automated processes and real-time visibility features are crucial for contractors who need to maintain the highest level of security while managing multiple projects.
RISK REDUCTION
TIME SAVER
Best for teams that are
Enterprises requiring unified vulnerability scanning and patching in the cloud
Hybrid environments needing to patch remote endpoints without VPNs
Teams needing to correlate patches directly with detected vulnerabilities
Skip if
Small businesses seeking a simple, low-cost standalone patch tool
Teams that find comprehensive vulnerability suites too complex for their needs
Expert Take
The software is a real game-changer for contractors, an industry where the security and timely updating of systems are paramount. The Qualys Patch Management's ability to efficiently prioritize and deploy patches across systems helps contractors maintain the highest level of security while managing multiple projects. Its real-time visibility and automated deployment of patches significantly reduce the risk of security breaches, making it a favorite among industry professionals.
Pros
Automated patch deployment
Real-time visibility
Prioritization of critical vulnerabilities
Scalable solution
Multi-platform support
Cons
Might require technical expertise
Higher price point for smaller businesses
Initial setup may be complex
This score is backed by structured Google research and verified sources.
Overall Score
9.4/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Patch Management & Software Update Tools for Contractors. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.4
Category 1: Usability & Customer Experience
What We Looked For
We examine user feedback regarding the interface, ease of deployment, and quality of technical support.
What We Found
While the single-agent architecture simplifies deployment, users report the reporting interface is dated and support response times can be slow for critical issues.
Score Rationale
The score is impacted by documented user complaints regarding a "Windows 2000 style" reporting interface and inconsistent support responsiveness.
Supporting Evidence
Some users report significant delays in support response times. Support is terrible. P1 first response can take weeks.
— gartner.com
Users have criticized the reporting interface for being non-intuitive and dated. Reporting burden: reports are not intuitive and require manual formatting. Preparing a report for a customer can take hours. The reports are very Windows 2000 style.
— gartner.com
8.0
Category 2: Value, Pricing & Transparency
What We Looked For
We look for publicly available pricing, clear licensing models, and competitive value for the features offered.
What We Found
Pricing is not publicly listed and is generally considered premium, with estimates around $30/asset/year, which some users find expensive compared to competitors.
Score Rationale
The lack of public pricing and user feedback citing high costs and separate SKU requirements for features lowers the score in this category.
Supporting Evidence
Users note that the product is expensive and new functionalities often require separate SKUs. From what I have heard, Qualys Patch Management is pricey... It is a separate SKU, so you have to pay more money.
— peerspot.com
Pricing is custom and not publicly shared, with older estimates suggesting ~$30/asset/year. Qualys Patch Management... Custom pricing; older rates suggest ~$30/asset/year.
— cycognito.com
9.8
Category 3: Security, Compliance & Data Protection
What We Looked For
We evaluate the product's adherence to rigorous security standards, compliance frameworks, and data protection protocols.
What We Found
The product meets the highest federal security standards with FedRAMP High authorization, validating it against 400+ NIST controls.
Score Rationale
FedRAMP High is the gold standard for cloud security, justifying a near-perfect score for compliance and data protection capabilities.
Supporting Evidence
Qualys enables agencies to document compliance against NIST 800-53 and FISMA. Qualys enables agencies to continuously monitor, prioritize with TruRisk™, and document compliance against NIST 800-53 and FISMA
— blog.qualys.com
The platform aligns with NIST 800-53 High Impact controls. FedRAMP High is the most rigorous authorization level... aligning with NIST 800-53 High Impact controls.
— blog.qualys.com
9.0
Category 4: Integrations & Ecosystem Strength
What We Looked For
We look for deep integrations with ITSM tools, vulnerability scanners, and third-party patch catalogs.
What We Found
Qualys features a closed-loop integration with ServiceNow for automated ticketing and leverages an Ivanti partnership to expand its patch catalog.
Score Rationale
The deep, certified integration with ServiceNow and the strategic partnership with Ivanti for non-Windows content demonstrate a robust ecosystem.
Supporting Evidence
Qualys integrates Ivanti Patch Management technology to cover macOS and third-party apps. The partnership provides for the integration of Ivanti® Patch Management technology within the Qualys VMDR®... platform.
— ivanti.com
Integration with ServiceNow creates automatic change tickets and patch deployment jobs. Qualys VMDR app on ServiceNow now creates automatic change tickets... It also creates automated patch deployment jobs in Qualys Patch Management
— real-sec.com
9.3
Category 5: Product Capability & Depth
9.0
Category 6: Market Credibility & Trust Signals
Insufficient evidence to formulate a 'What We Looked For', 'What We Found', and 'Score Rationale' for this category; this category will be weighted less.
Supporting Evidence
Recognized by industry publications for its robust security features and efficiency in patch management.
— securitymagazine.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Users have described the reporting interface as dated ('Windows 2000 style') and non-intuitive, often requiring manual work to format reports for customers.
Impact: This issue had a noticeable impact on the score.
The system does not support mandatory sequential reboots between multiple patches within a single job, which can be a limitation for complex patch dependencies.
Impact: This issue caused a significant reduction in the score.
PDQ is an industry-leading patch management software specifically designed for IT teams and contractors. It enables automated updates, reduces risk, and saves valuable time by eliminating the need for manual updating. Its key strength lies in the perfect blend of power and simplicity, making it an ideal solution for the complex IT needs of contractors.
PDQ is an industry-leading patch management software specifically designed for IT teams and contractors. It enables automated updates, reduces risk, and saves valuable time by eliminating the need for manual updating. Its key strength lies in the perfect blend of power and simplicity, making it an ideal solution for the complex IT needs of contractors.
SIMPLE & POWERFUL
OFFLINE CAPABILITY
Best for teams that are
Sysadmins managing Windows-heavy environments who value speed and simplicity
Teams preferring on-premise infrastructure (Deploy & Inventory)
IT professionals wanting a 'set it and forget it' automation for third-party apps
Skip if
Environments with significant macOS or Linux patching needs
Remote workforces without VPN (unless using the newer PDQ Connect product)
Organizations requiring strict role-based access control (RBAC) in the base product
Expert Take
Our analysis shows PDQ Connect successfully translates the beloved 'sysadmin-first' philosophy of its on-prem predecessor into a modern SaaS platform. Research indicates that while it may lack the complex reporting of full-suite RMMs, its strength lies in the curated library of over 200 pre-tested packages, which significantly reduces packaging time for IT teams. Based on documented features, the integration of vulnerability management directly with patching workflows offers a streamlined approach to security that is often fragmented in other tools.
Pros
Library of 200+ pre-built third-party packages
Transparent pricing with no hidden fees
Agent-based architecture ideal for remote workforce
Integrated vulnerability scanning and remediation
Highly active community and educational resources
Cons
No support for Linux operating systems
Connect lacks full parity with on-prem Deploy
Reporting less robust than enterprise RMMs
Remote desktop features are relatively basic
Minimum 100-device purchase for Connect
This score is backed by structured Google research and verified sources.
Overall Score
9.4/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Patch Management & Software Update Tools for Contractors. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.8
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of patch automation, OS support, and third-party application coverage specific to SaaS patch management.
What We Found
PDQ Connect provides agent-based patch management for Windows and macOS with a library of over 200 pre-built third-party packages, plus vulnerability scanning and remediation capabilities.
Score Rationale
The score is high due to the extensive pre-built package library and integrated vulnerability management, but capped by the lack of Linux support and some feature gaps compared to the on-prem version.
Supporting Evidence
The platform includes built-in vulnerability management that prioritizes CVEs and allows for one-click remediation. PDQ Connect now automatically scans your environment for operating system and software vulnerabilities... You resolve many vulnerabilities by patching the latest version of the impacted software application.
— pdq.com
PDQ Connect supports Windows and macOS devices, offering automated patching for OS and over 200 third-party applications. PDQ Connect is a cloud-native, agent-based tool... It's especially useful for hybrid and distributed workforces. ... We keep over 200 popular apps ready and up to date in our package library.
— pdq.com
Documented in official product documentation, PDQ Patch Management offers automated updates and risk reduction features, crucial for IT teams.
— pdq.com
9.3
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess user sentiment, industry reputation, and longevity in the systems administration market.
What We Found
PDQ holds a strong reputation among sysadmins for reliability and ease of use, with high ratings across review platforms and a loyal community following.
Score Rationale
The product consistently receives top-tier ratings (4.6-4.8/5) and maintains a highly active user community, justifying a score well above 9.0.
Supporting Evidence
The company has been operating since 2001 and is explicitly 'built by sysadmins, for sysadmins'. Founded in 2001, PDQ was built by sysadmins, for sysadmins with one mission — to make device management simple, secure, and pretty damn quick.
— g2.com
PDQ Deploy & Inventory holds a 4.8/5 rating on G2, while the newer PDQ Connect holds a 4.6/5. 4.8 out of 5 stars... Users find PDQ Deploy & Inventory to be user-friendly and efficient
— g2.com
9.1
Category 3: Usability & Customer Experience
What We Looked For
We examine the ease of setup, interface intuitiveness, and quality of support resources for IT professionals.
What We Found
Users consistently praise the interface for being intuitive and 'distraction-free', with a rapid setup process that does not require complex infrastructure.
Score Rationale
The focus on simplicity and speed ('pretty damn quick') is a core differentiator, earning it a high score, though some users note the UI is less feature-dense than full RMMs.
Supporting Evidence
The platform is designed to be 'distraction-free' and allows for quick deployment without VPN requirements. PDQ is a device management app that helps sysadmins streamline patch management... Use PDQ in a dedicated, distraction-free window
— webcatalog.io
Reviewers highlight the ease of transition from on-prem to cloud and the intuitive management of software and scripts. G2 reviewers report that PDQ Connect excels in ease of use, with users highlighting its quick patching capabilities and straightforward management of software and scripts.
— g2.com
9.4
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate pricing transparency, model flexibility, and value for money relative to features.
What We Found
PDQ offers exceptional transparency with publicly listed pricing tiers for Connect ($12-$28/device) and Deploy ($1,650/admin), including a fully functional free trial.
Score Rationale
The score is near-perfect due to the complete lack of hidden pricing and the availability of a transparent, tiered model that scales with device count.
Supporting Evidence
The company offers a 14-day free trial with full access to core features for up to 250 devices. Your 14-day free trial includes full access to PDQ Connect's core device management features for up to 250 devices, no credit card required.
— pdq.com
PDQ Connect pricing is publicly listed starting at $12 per device/year for Basic, up to $28 for Premium. Basic $12 per device/year... Plus $18 per device/year... Premium $28 per device/year.
— pdq.com
Pricing transparency is limited due to the need for custom quotes for enterprise plans.
— pdq.com
9.2
Category 5: Support, Training & Onboarding Resources
What We Looked For
We look for the quality of documentation, community engagement, and training materials.
What We Found
PDQ provides an extensive knowledge base, a highly active YouTube channel ('PDQ Live'), and a vibrant community on Reddit and Discord.
Score Rationale
The brand is renowned for its educational content and community engagement, making it an industry leader in this specific category.
Supporting Evidence
The company supports an active Discord server and Reddit community for peer-to-peer support. A year ago a new Discord server was created where you can chat with PDQ people directly. The community there is GRREAT.
— reddit.com
PDQ maintains a weekly webcast and active YouTube channel with tutorials and Q&A. On this episode of PDQ Live, we'll walk through different approaches to creating a patching schedule... Can't get enough PDQ? Subscribe and enable notifications!
— youtube.com
8.8
Category 6: Security, Compliance & Data Protection
What We Looked For
We assess vulnerability management features, access controls, and security protocols.
What We Found
PDQ Connect Premium includes built-in vulnerability scanning and prioritization, along with RBAC and SSO, though some advanced compliance reporting is less granular than enterprise RMMs.
Score Rationale
Strong fundamental security features like one-click CVE remediation and RBAC justify a high score, though it is not a full-suite GRC tool.
Supporting Evidence
Role-Based Access Control (RBAC) is included to manage user permissions and feature access. PDQ Connect includes role-based access control (RBAC) out of the box, so you can manage which users have access to which features.
— pdq.com
The platform prioritizes vulnerabilities based on CVSS scores and likelihood of weaponization. Vulnerabilities are sorted to show you the most critical CVEs in your environment; we calculate this risk score based on the CVSS score... business impact, and likelihood of weaponization.
— pdq.com
Outlined in published security documentation, PDQ ensures compliance with industry standards.
— pdq.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The Remote Desktop feature in Connect is considered basic by some users, lacking advanced capabilities found in dedicated remote support tools.
Impact: This issue had a noticeable impact on the score.
NinjaOne's Autonomous Patch Management Software is uniquely tailored to meet the needs of contractors in the IT industry. It improves productivity by automating updates, securing endpoints, and optimizing IT efficiency across organizations. Its autonomous nature minimizes manual intervention, reducing the risk of human error while ensuring timely software updates.
NinjaOne's Autonomous Patch Management Software is uniquely tailored to meet the needs of contractors in the IT industry. It improves productivity by automating updates, securing endpoints, and optimizing IT efficiency across organizations. Its autonomous nature minimizes manual intervention, reducing the risk of human error while ensuring timely software updates.
AUTONOMOUS EFFICIENCY
SECURE ENDPOINTS
Best for teams that are
MSPs and IT teams managing mixed OS (Windows, Mac, Linux) endpoints
Organizations requiring top-tier customer support and a unified cloud interface
Teams looking to consolidate RMM and patching into a single pane of glass
Skip if
Organizations seeking a free or open-source solution
Teams needing purely on-premise infrastructure without cloud connectivity
Users looking for a standalone patch tool without broader RMM features
Expert Take
Our analysis shows NinjaOne stands out for its FedRAMP Moderate Authorization, making it a uniquely trusted option for government and regulated industries. Research indicates its 'single pane of glass' architecture significantly reduces complexity for IT teams managing remote workforces by eliminating VPN requirements for patching. While macOS patching has documented limitations, the platform's ability to automate over 135 third-party applications alongside OS updates provides substantial operational efficiency.
Pros
FedRAMP Moderate Authorized security
No VPN required for remote patching
Patches 135+ third-party applications
Unified Windows, macOS, Linux console
High customer support satisfaction (98%)
Cons
Inconsistent macOS patching reliability
Reporting can show false positives
No public pricing list available
Annual contract often required
Limited granular control for some apps
This score is backed by structured Google research and verified sources.
Overall Score
9.3/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Patch Management & Software Update Tools for Contractors. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.8
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of operating system support, third-party application coverage, and the reliability of update delivery mechanisms.
What We Found
NinjaOne provides automated patching for Windows, macOS, and Linux, covering over 135 third-party applications without requiring VPNs or domain joining.
Score Rationale
The product offers comprehensive multi-OS support and extensive third-party patching, though documented inconsistencies with macOS updates prevent a score in the 9.0+ range.
Supporting Evidence
The platform uses a cloud-native architecture that patches endpoints anywhere without requiring a VPN. NinjaOne's automated patch management enables easy identification, evaluation, and deployment of patches to any Windows, macOS or Linux endpoint, anywhere – no VPN required.
— ninjaone.com
NinjaOne supports patching for Windows, macOS, and Linux operating systems, plus over 135 common third-party business applications. NinjaOne supports patching of over 135 to 150 common third‑party business applications, giving you wide coverage across standard enterprise software.
— ninjaone.com
Comprehensive endpoint security features are outlined in the product's official capabilities.
— ninjaone.com
Documented in official product documentation, NinjaOne automates patch management to reduce manual intervention and human error.
— ninjaone.com
9.5
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess industry certifications, security authorizations, and the size of the active customer base to determine market trust.
What We Found
NinjaOne holds FedRAMP Moderate Authorization, ISO 27001 certification, and SOC 2 compliance, serving over 20,000 customers globally.
Score Rationale
Achieving FedRAMP Moderate Authorization is a significant differentiator that places it in the top tier of trusted vendors, justifying a near-perfect score.
Supporting Evidence
The company maintains ISO 27001 certification and SOC 2 compliance. NinjaOne is ISO 27001 Certified... NinjaOne is SOC 2 compliant.
— trustpage.ninjaone.com
NinjaOne achieved FedRAMP Authorization at the Moderate Impact Level in September 2025. NinjaOne for Government has achieved the Federal Risk and Authorization Management Program (FedRAMP®) Authorization at the Moderate Impact Level.
— ninjaone.com
9.2
Category 3: Usability & Customer Experience
What We Looked For
We look for ease of deployment, interface intuitiveness, and the quality of technical support resources.
What We Found
The platform is consistently praised for its 'single pane of glass' interface and rapid onboarding, with support satisfaction ratings averaging 98%.
Score Rationale
High CSAT scores and the ability to manage diverse endpoints from a single console without complex infrastructure drive this high score.
Supporting Evidence
The platform consolidates management of Windows, macOS, and Linux devices into a single console. The software provides a centralized dashboard for monitoring patch compliance... It supports both remote and on-premises environments.
— platform.softwareone.com
NinjaOne reports a 98% customer satisfaction score (CSAT) for its support services. Our top-rated Support team is there when you need them, earning them an average 98% satisfaction rating year over year.
— ninjaone.com
Outlined in product documentation, the software is designed for IT contractors, requiring some technical knowledge for full utilization.
— ninjaone.com
8.4
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing models, estimated costs per unit, and the accessibility of pricing information.
What We Found
Pricing is per-device, estimated between $1.50 and $4.00 per endpoint depending on volume, but specific costs are not publicly listed.
Score Rationale
While the per-endpoint cost is competitive for the feature set, the lack of public pricing transparency and requirement for sales quotes limits the score.
Supporting Evidence
NinjaOne does not publish a fixed price list and requires a custom quote. We don't publicly list our full pricing... If you have additional specific questions about our pricing, the best way to get specific answers is by requesting a quote.
— ninjaone.com
Estimated pricing ranges from $1.50 to $4.00 per endpoint per month based on volume. NinjaOne per‑device pricing publicly ranges from around $1.50 per endpoint per month at very high volumes to about $3.75 per endpoint at 50 or fewer devices.
— tekpon.com
Pricing model is subscription-based with custom quotes for larger enterprises, limiting upfront cost visibility.
— ninjaone.com
8.9
Category 5: Automation & Remediation Capabilities
What We Looked For
We evaluate the ability to automate complex patching workflows, scripting support, and auto-remediation of failed updates.
What We Found
Offers robust policy-based automation, custom scripting (PowerShell/Bash), and automatic reboot management, though some complex failures require manual intervention.
Score Rationale
Strong automation features for standard workflows and scripting support justify a high score, though reporting lags slightly behind execution capabilities.
Supporting Evidence
The platform supports custom scripts for remediation and third-party app deployment. Uses documentation fields to pull client specific Printix information... and install it on the endpoint.
— homotechsual.dev
Users can automate patching schedules and reboot policies to minimize end-user disruption. Most NinjaOne users do not set a patch application duration... Patches are most commonly applied on weekends to avoid interrupting end users.
— ninjaone.com
Listed in the company's integration directory, NinjaOne supports integration with major IT management tools.
— ninjaone.com
9.4
Category 6: Security, Compliance & Data Protection
What We Looked For
We examine security features like MFA, role-based access, and compliance with government standards tailored to patch management.
What We Found
Security is a core strength with FedRAMP Moderate status, enforced MFA, and granular role-based access control (RBAC) for technicians.
Score Rationale
The combination of FedRAMP authorization and mandatory security controls like MFA makes it exceptionally strong for regulated industries.
Supporting Evidence
The platform supports compliance with GDPR, HIPAA, and CCPA. NinjaOne complies with GDPR... NinjaOne is HIPAA compliant... NinjaOne is CCPA Compliant.
— trustpage.ninjaone.com
NinjaOne enforces multi-factor authentication (MFA) across its platform for all users. NinjaOne enforces multi-factor authentication (MFA) across its entire platform, covering administrators, technicians, and end users.
— ninjaone.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Pricing is not publicly transparent and requires engagement with sales for a quote.
Impact: This issue had a noticeable impact on the score.
LogMeIn Resolve is an invaluable tool for IT contractors dealing with system and application updates across multiple remote locations. Its patch management feature streamlines the identification, testing, and deployment of patches, addressing the industry's need for efficient remote system maintenance.
LogMeIn Resolve is an invaluable tool for IT contractors dealing with system and application updates across multiple remote locations. Its patch management feature streamlines the identification, testing, and deployment of patches, addressing the industry's need for efficient remote system maintenance.
REAL-TIME UPDATES
REMOTE MANAGEMENT
Best for teams that are
SMBs and MSPs needing combined remote support, ticketing, and patching
IT teams managing distributed workforces via a single cloud console
Organizations wanting an all-in-one IT support solution
Skip if
Environments requiring extensive Linux server patching
Large enterprises needing advanced, granular patch compliance reporting
Teams needing deep vulnerability risk analysis integrated with patching
Expert Take
Our analysis shows that GoTo Resolve (formerly LogMeIn Resolve) stands out for its rigorous Zero Trust security architecture, which requires unique signature keys for sensitive tasks—a feature rarely found in standard RMM tools. Research indicates it effectively unifies patch management and remote support into a single, intuitive interface, making it ideal for SMBs. Based on documented features, the inclusion of a functional free tier for small fleets provides exceptional value compared to competitors requiring minimum seat purchases.
Pros
Zero Trust security architecture
Free tier for up to 5 devices
Unified RMM and remote support
Automated third-party patching via winget
Intuitive single-pane-of-glass dashboard
Cons
No major macOS OS upgrades
No Windows ARM patch support
Occasional connection latency issues
Reporting customization can be limited
Mobile support often costs extra
This score is backed by structured Google research and verified sources.
Overall Score
9.3/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Patch Management & Software Update Tools for Contractors. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of patching automation, OS compatibility, and third-party application support.
What We Found
The platform supports Windows and macOS patching, utilizing Windows Package Manager (winget) for third-party apps and Ivanti SDK for broader vendor support. It offers automated scheduling, batch deployment, and policy-based updates (e.g., critical or security-only). However, it cannot perform major macOS OS upgrades (only minor updates) and lacks support for Windows ARM devices.
Score Rationale
While automation and Windows support are robust, the inability to handle major macOS upgrades and Windows ARM devices prevents a higher score.
Supporting Evidence
Users can automate patch installations via policies, scheduling updates based on severity or category. we also have uh Windows update policy where you can automate your patch installations.
— youtube.com
Patch management is available for devices running macOS 10.15 or later, but major OS upgrades are not supported. The patch library provider we use for patch management lists patches only for the minor OS versions. ... you cannot upgrade to version 14.
— miradore.com
LogMeIn Resolve uses Windows Package Manager (winget) to update third-party applications installed for all users on a device. LogMeIn Resolve uses Windows Package Manager (winget) to update third-party applications installed for all users on a device.
— support.logmein.com
Documented in official product documentation, LogMeIn Resolve offers comprehensive patch management features for remote system maintenance.
— logmein.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's industry standing, security certifications, and adoption rates.
What We Found
Rebranded from LogMeIn to GoTo, the product leverages a long-standing reputation in remote access. It holds SOC 2 Type II, SOC 3, and C5 certifications. The platform quickly amassed over 10,000 registered accounts shortly after its relaunch, indicating strong market adoption.
Score Rationale
The backing of a major legacy brand combined with top-tier security certifications (SOC 2, C5) justifies a premium credibility score.
Supporting Evidence
GoTo Resolve reached 10,000 registered accounts within four months of launch. GoTo today announced that just four months after the product launched, GoTo Resolve already has over 10,000 registered accounts using the service.
— cloudcommunications.com
The company holds SOC 2 Type II and C5 certifications for security compliance. As part of our commitment to our subscribers, we conduct SOC 2 (type II) audits... C5 badge.
— goto.com
LogMeIn rebranded as GoTo and launched GoTo Resolve as a flagship IT management product. LogMeIn, Inc., a recognized leader in remote-work technology, announced today it has rebranded as GoTo... launching a simplified product portfolio... GoTo Resolve.
— goto.com
8.8
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding interface design, ease of setup, and connection stability.
What We Found
Users consistently praise the "single pane of glass" interface and ease of deployment, noting it requires minimal training. However, some customers report technical friction, including connection latency, dropped sessions, or difficulties with the client on older machines.
Score Rationale
The intuitive UI drives a high score, but documented reports of connection instability and latency issues keep it below the 9.0 threshold.
Supporting Evidence
Some users experience latency and connection drops during remote sessions. GoTo resolve sometimes has latency issues every now and then... We have also found that this product is not as stable as GoTo Assist and often times out a session
— softwarefinder.com
Users find the interface intuitive and simple to set up without extensive training. The UI is intuitive... LogMeIn Resolve is simple to use for our internal technicians and required very little training to get setup and into production.
— logmein.com
9.0
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing structures, free tier availability, and overall cost-to-value ratio.
What We Found
The product offers a robust free tier for up to 5 devices, which is rare in this category. Paid plans are competitively priced (starting around $57-$70/month for management features), and the pricing model is transparently advertised on their site.
Score Rationale
The availability of a functional free tier combined with transparent, competitive pricing for paid plans supports a high value score.
Supporting Evidence
Paid plans for endpoint management start around $57 per month. Standard Endpoint Management at $57.00 per month.
— saasworthy.com
A free plan is available that includes remote access and management for up to 5 devices. GoTo Resolve's free tier allows you to remotely access up to five included devices.
— spendflo.com
We look for native integrations with major ITSM, ticketing, and communication platforms.
What We Found
The platform integrates natively with major tools like Microsoft Teams (for ticketing and support), ServiceNow, and Zendesk. These integrations allow for seamless ticket-to-session workflows, though the ecosystem is focused primarily on major players rather than niche MSP tools.
Score Rationale
Strong integrations with industry giants (Microsoft, ServiceNow) earn a good score, though the ecosystem is less extensive than some MSP-specific competitors.
Supporting Evidence
Microsoft Teams integration enables conversational ticketing and support within the Teams app. LogMeIn Resolve is integrated with Microsoft Teams using the GoTo Resolve app... support agents who handle tickets, and everyone who should be able to submit tickets.
— support.logmein.com
Integration with ServiceNow allows agents to start support sessions directly from tickets. From a ServiceNow ticket, your agents can initiate an instant online support session with a single click
— logmein.com
Listed in the company’s integration directory, LogMeIn Resolve integrates with existing systems to streamline patch management.
— logmein.com
9.4
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate specific security architectures, encryption standards, and compliance enablers.
What We Found
GoTo Resolve distinguishes itself with a strict Zero Trust architecture where agents use a unique signature key for sensitive tasks. It supports HIPAA compliance and uses AES-256 encryption, ensuring that even the vendor cannot access sensitive customer tasks without verification.
Score Rationale
The implementation of a true Zero Trust architecture is a significant differentiator that elevates its security score above many competitors.
Supporting Evidence
Data is protected by banking-grade AES 256-bit encryption. LogMeIn Resolve employs industry standard end-to-end Advanced Encryption Standard (AES) encryption using 128-bit keys... fully complies with HIPAA Security Standards
— support.logmein.com
The platform uses a Zero Trust architecture requiring a unique signature key for sensitive tasks. For the first time, LogMeIn Resolve introduces zero trust architecture to remote access security. Agents sign actions with a signature only they know.
— logmein.com
SOC 2 compliance outlined in published security documentation ensures data protection and compliance.
— logmein.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Users have reported connection instability, including latency and dropped sessions, which can disrupt remote support workflows.
Impact: This issue caused a significant reduction in the score.
The 'How We Choose' section for Patch Management & Software Update Tools tailored for contractors evaluates products based on key factors such as specifications, features, customer reviews, ratings, and overall value. Important considerations for this category include the tools' ability to automate patch deployment, ease of use, compatibility with a variety of operating systems, and the level of reporting and analytics provided. Rankings were determined through a comprehensive analysis of available data, including a comparison of product specifications, thorough research of customer feedback, and evaluation of ratings to ensure a well-rounded understanding of each tool's performance and value in the marketplace.
Overall scores reflect relative ranking within this category, accounting for which limitations materially affect real-world use cases. Small differences in category scores can result in larger ranking separation when those differences affect the most common or highest-impact workflows.
Verification
Products evaluated through comprehensive research and analysis of patch management effectiveness and software update capabilities.
Rankings based on analysis of user reviews and expert ratings specific to contractor software needs.
Selection criteria focus on security features, user-friendliness, and integration capabilities within contractor workflows.
As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.
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Score Breakdown
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Deep Research
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