SaaS companies managing distributed infrastructure face the critical challenge of maintaining accurate, real-time visibility across cloud resources, applications, and dependencies without overwhelming their lean IT teams. Automated asset discovery becomes essential when manual tracking fails at scale, making solutions like ManageEngine CMDB particularly valuable for organizations requiring comprehensive CI relationship mapping with SOC 2 and ISO 27001 compliance built-in. If your team needs infrastructure-as-code integration with drift detection, RedHat's Ansible-based approach excels at enforcing configuration states rather than passively cataloging them, though the ServiceNow plugin setup requires significant technical investment. For data center operations requiring spatial awareness, FNT's photorealistic Digital Twin capabilities with thermal simulation integration solve complex capacity planning workflows that standard asset lists cannot address.
Organizations handling sensitive customer data should consider SolarWinds' willingness to sign HIPAA Business Associate Agreements or Ivanti's FedRAMP Authorization for federal compliance requirements. If budget transparency matters more than enterprise features, Alloy Software breaks industry norms by publishing clear per-technician pricing tiers without requiring sales calls, though users report performance slowdowns with large dataset queries.SaaS companies managing distributed infrastructure face the critical challenge of maintaining accurate, real-time visibility across cloud resources, applications, and dependencies without overwhelming their lean IT teams.SaaS companies managing distributed infrastructure face the critical challenge of maintaining accurate, real-time visibility across cloud resources, applications, and dependencies without overwhelming their lean IT teams. Automated asset discovery becomes essential when manual tracking fails at scale, making solutions like ManageEngine CMDB particularly valuable for organizations requiring comprehensive CI relationship mapping with SOC 2 and ISO 27001 compliance built-in. If your team needs infrastructure-as-code integration with drift detection, RedHat's Ansible-based approach excels at enforcing configuration states rather than passively cataloging them, though the ServiceNow plugin setup requires significant technical investment. For data center operations requiring spatial awareness, FNT's photorealistic Digital Twin capabilities with thermal simulation integration solve complex capacity planning workflows that standard asset lists cannot address.
Organizations handling sensitive customer data should consider SolarWinds' willingness to sign HIPAA Business Associate Agreements or Ivanti's FedRAMP Authorization for federal compliance requirements. If budget transparency matters more than enterprise features, Alloy Software breaks industry norms by publishing clear per-technician pricing tiers without requiring sales calls, though users report performance slowdowns with large dataset queries. Atlassian leverages its massive Jira ecosystem for teams already invested in their toolchain, while Atera's per-device contact limitations may frustrate MSPs managing shared resources. The complexity ranges from Armis's multi-billion-dollar ServiceNow acquisition signaling enterprise-grade stability to simpler solutions facing support response delays. The operational reality is that compliance-heavy industries require different security postures than growth-stage startups prioritizing rapid deployment over certification overhead.
Armis CMDB Enrichment is a specific SaaS solution aimed at providing comprehensive asset visibility to SaaS companies. It efficiently pulls data from various IT/security tools, enriches it, and pushes it to the CMDB, addressing a critical need in the industry for efficient, accurate, and reliable configuration management.
Armis CMDB Enrichment is a specific SaaS solution aimed at providing comprehensive asset visibility to SaaS companies. It efficiently pulls data from various IT/security tools, enriches it, and pushes it to the CMDB, addressing a critical need in the industry for efficient, accurate, and reliable configuration management.
SEAMLESS INTEGRATION
USER-FRIENDLY INTERFACE
Best for teams that are
Enterprises with complex environments including IoT, OT, and medical devices
Security teams needing to enrich existing CMDBs (like ServiceNow) with real-time visibility
Organizations prioritizing agentless discovery for unmanaged and high-risk devices
Skip if
Small businesses seeking a simple, standalone helpdesk or basic asset tracker
Companies looking for a primary IT Service Management (ITSM) ticketing tool
Organizations with only standard IT assets (laptops/servers) and no IoT/OT complexity
Expert Take
Our analysis shows Armis solves the critical 'visibility gap' that plagues traditional CMDBs by discovering unmanaged, IoT, and OT devices without requiring agents. Research indicates its deep integration with ServiceNow—validated by ServiceNow's $7.75B acquisition of the company—allows for real-time, automated enrichment that turns a static asset list into a dynamic security tool. Based on documented capabilities, it is the premier choice for enterprises needing to secure complex, mixed-device environments.
Pros
Agentless discovery of IT/OT/IoT assets
Real-time ServiceNow CMDB enrichment
FedRAMP and IL authorized security
Automated data deduplication and normalization
Vulnerability prioritization based on risk
Cons
Expensive for small/mid-sized organizations
Opaque 'Asset Block' pricing model
Complex initial setup and configuration
Add-on modules increase total cost
Support response can be slow
This score is backed by structured Google research and verified sources.
Overall Score
9.9/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Configuration Management Database (CMDB) Tools for SaaS Companies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.2
Category 1: Product Capability & Depth
What We Looked For
We evaluate the solution's ability to discover, classify, and enrich asset data across diverse environments (IT, OT, IoT) without relying on agents.
What We Found
Armis provides agentless, passive discovery that identifies managed, unmanaged, and IoT devices, automatically normalizing and deduplicating data to enrich CMDBs like ServiceNow in real-time.
Score Rationale
The score reflects its market-leading ability to bridge the visibility gap for unmanaged and OT devices where traditional CMDB tools fail, though it relies on integrations for full value.
Supporting Evidence
The platform aggregates, deduplicates, and normalizes data from various tools before pushing it to the CMDB. The data is not only aggregated, but also deduplicated and normalized. Armis then pushes this data to the CMDB.
— armis.com
Armis automatically discovers every connected device (IT, OT, IoT, shadow IT) without agents and enriches the CMDB with device type, OS, and risk scoring. Armis automatically discovers every connected device across your environment... without agents or manual scans.
— insider.govtech.com
The product automates CMDB updating, reducing manual tasks and potential errors, as outlined in the solution brief.
— armis.com
Documented in official product documentation, Armis CMDB Enrichment provides comprehensive asset visibility and efficient data enrichment.
— armis.com
9.8
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for industry recognition, acquisition interest from major players, and validation from top analyst firms.
What We Found
ServiceNow has agreed to acquire Armis for $7.75 billion, and Gartner named it a Leader in the 2025 Magic Quadrant for CPS Protection Platforms.
Score Rationale
The multi-billion dollar acquisition by the market leader in ITSM (ServiceNow) combined with top-tier analyst recognition establishes near-perfect credibility.
Supporting Evidence
Armis was named a Leader in the 2025 Gartner Magic Quadrant for CPS Protection Platforms. Armis... has been named a Leader in the 2025 Gartner Magic Quadrant for CPS Protection Platforms.
— armis.com
ServiceNow agreed to acquire Armis for $7.75 billion in cash to integrate its asset intelligence. ServiceNow... today entered into an agreement to acquire Armis for $7.75 billion in cash.
— investor.servicenow.com
8.8
Category 3: Usability & Customer Experience
What We Looked For
We assess ease of deployment, interface intuitiveness, and the quality of customer support based on user feedback.
What We Found
Users praise the intuitive interface and visibility but note that initial setup and integration configuration can be complex and sometimes difficult.
Score Rationale
While the daily user experience is highly rated, documented friction during the setup and integration phase prevents a perfect score.
Supporting Evidence
Customer support is generally praised, though some users note response times can take up to 48 hours. Support can take up to 48 hours for a response via email - however, it is efficient and easy.
— g2.com
Users find the interface intuitive but report that setup can be difficult and integrations clunky. Users find the difficult setup of Armis challenging, though the functionality improves after initial configuration.
— g2.com
The product's automation features enhance usability by reducing manual configuration tasks.
— armis.com
8.2
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear pricing models, transparent costs, and value justification for the investment.
What We Found
Pricing is opaque, enterprise-focused, and based on 'Asset Blocks', with users noting that add-on modules can make it expensive for smaller organizations.
Score Rationale
The lack of public pricing and reports of high costs for add-ons lower the score, although the ROI for large enterprises is well-supported.
Supporting Evidence
Users indicate that additional costs for add-on modules can impact overall satisfaction. Users find that additional costs for add-on modules can become quite expensive.
— g2.com
Pricing is subscription-based and sold in 'Asset Blocks', with detailed pricing available only upon request. Pricing is subscription-based, typically sold in 'Asset Blocks'... Detailed pricing is available upon request.
— intuitionlabs.ai
Pricing requires custom quotes, limiting upfront cost visibility, as noted in the product description.
— armis.com
9.5
Category 5: Integrations & Ecosystem Strength
What We Looked For
We evaluate the depth and breadth of integrations with ITSM, SIEM, and other security tools.
What We Found
Armis features a robust Service Graph Connector for ServiceNow and integrates with hundreds of IT and security tools (Splunk, Jira, etc.) to fetch and push context.
Score Rationale
The deep, certified integration with ServiceNow (Service Graph Connector) and broad API ecosystem make it a standout for ecosystem connectivity.
Supporting Evidence
Armis integrates with existing IT and security systems like Splunk and Jira to support comprehensive asset governance. It integrates with existing IT and security systems to support comprehensive asset governance.
— gartner.com
The Service Graph Connector for Armis allows for fast, reliable loading of data into ServiceNow CMDB. Our new ServiceNow Service Graph Connector for Armis® provides mutual customers with a unified asset management solution.
— armis.com
Documented compatibility with various IT/security tools enhances integration capabilities.
— armis.com
9.3
Category 6: Security, Compliance & Data Protection
What We Looked For
We check for certifications (FedRAMP, etc.) and capabilities that support regulatory compliance (HIPAA, GDPR).
What We Found
The platform is FedRAMP and IL authorized, supports HIPAA/GDPR compliance, and includes vulnerability prioritization to reduce risk exposure.
Score Rationale
High-level government authorizations and specific features for medical/OT compliance justify a top-tier score in this category.
Supporting Evidence
The platform helps organizations adhere to frameworks like HIPAA and GDPR by monitoring unencrypted PHI. Armis helps organizations adhere to critical regulatory frameworks like HIPAA and GDPR.
— intuitionlabs.ai
Armis Centrix is FedRAMP and IL authorized for U.S. federal government use. Armis Centrix™ is a FedRAMP and IL authorized solution for the U.S. federal government.
— media.armis.com
Outlined in published security policies, the product ensures data protection and compliance.
— armis.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Some users experience delays in support response times, noting it can take up to 48 hours for email responses.
Impact: This issue had a noticeable impact on the score.
RedHat CMDB is a comprehensive tool designed specifically for SaaS companies to efficiently manage their IT system components. It addresses the need for tracking attributes, dependencies, and changes in the system, providing a centralized and organized database.
RedHat CMDB is a comprehensive tool designed specifically for SaaS companies to efficiently manage their IT system components. It addresses the need for tracking attributes, dependencies, and changes in the system, providing a centralized and organized database.
CHANGE MANAGEMENT PRO
Best for teams that are
DevOps and Infrastructure teams focusing on Automation and Infrastructure as Code (IaC)
Organizations using Ansible to automatically populate and maintain third-party CMDBs
Technical teams capable of managing configuration via YAML playbooks
Skip if
Teams looking for a standalone, GUI-based Service Desk for manual asset entry
Non-technical helpdesk staff who cannot write code or manage playbooks
Organizations needing a traditional ITIL-based CMDB for non-automated assets
Expert Take
Our analysis shows that while Red Hat does not sell a standalone CMDB, its Ansible Automation Platform transforms how CMDBs are maintained by turning them into active, self-healing systems rather than static databases. Research indicates that its 'closed loop' automation capability allows it to detect configuration drift, remediate it, and simultaneously update the CMDB record, ensuring data accuracy that passive discovery tools cannot match. Based on documented features, this integration is particularly powerful for enterprises already using ServiceNow who need to automate their compliance and reporting.
Pros
Agentless architecture requires no software installation
Automated 'closed loop' CMDB synchronization
Human-readable YAML configuration files
Certified integration with ServiceNow ITSM
Massive library of certified content collections
Cons
Requires external CMDB (e.g., ServiceNow)
Enterprise pricing is high for small teams
Opaque pricing requires sales contact
Steep learning curve for advanced features
Complex initial integration setup
This score is backed by structured Google research and verified sources.
Overall Score
9.6/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Configuration Management Database (CMDB) Tools for SaaS Companies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate whether the product functions as a comprehensive Configuration Management Database (CMDB) or effectively manages configuration data.
What We Found
Red Hat does not offer a standalone CMDB product but uses Ansible Automation Platform to populate and maintain third-party CMDBs like ServiceNow. It acts as a 'source of truth' engine, automating the collection of system facts (IPs, OS versions, installed software) and synchronizing them to external databases to ensure accuracy.
Score Rationale
The score is high because its data collection and synchronization capabilities are robust, but it is capped below 9.0 because it relies on an external system (like ServiceNow) to serve as the actual database of record.
Supporting Evidence
The integration automates the synchronization of Ansible facts (system versions, interfaces, storage) directly into the CMDB. Synchronize Ansible facts into the ServiceNow CMDB... The integration will sync system versions, IP addresses, interfaces, storage devices, running services, installed software, and much more.
— store.servicenow.com
Red Hat Ansible Certified Content Collection for ServiceNow ITSM helps establish a single source of truth in the ServiceNow CMDB. Red Hat Ansible Certified Content Collection for ServiceNow IT Service Management (ITSM) helps you create new automation workflows... while establishing a single source of truth in the ServiceNow configuration management database (CMDB).
— redhat.com
Documented in official product documentation, RedHat CMDB offers automated IT asset tracking and detailed change management.
— redhat.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's reputation, user adoption, and validation from third-party reviews.
What We Found
Red Hat is a market leader in enterprise open-source solutions. The Ansible Automation Platform has high user ratings on platforms like G2 and TrustRadius, specifically praised for its scalability and agentless architecture in enterprise environments.
Score Rationale
The score reflects Red Hat's dominant market position and the widespread adoption of Ansible in Fortune 500 companies, supported by strong verified user reviews.
Supporting Evidence
IDC research indicates significant ROI for organizations standardizing on Ansible. According to IDC research, organizations who standardize operations with Ansible Automation Platform... realizing benefits with an annual average of US$14.81 million and earning a 668% 3-year ROI.
— redhat.com
Users rate Red Hat Ansible Automation Platform highly for its ability to scale and simplify complex IT tasks. What I like best about Red Hat Ansible Automation Platform is its ability to simplify complex IT tasks through consistent, agentless automation across hybrid environments.
— aws.amazon.com
Recognized by industry publications for its integration with IT service management practices.
— redhat.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We examine the ease of setup, user interface quality, and the learning curve for operators.
What We Found
The platform is praised for its agentless architecture, which removes the need to install software on managed nodes, and its use of human-readable YAML for configuration. However, setting up the specific CMDB integrations requires administrative roles and configuration of ServiceNow plugins.
Score Rationale
The score is strong due to the inherent usability of Ansible's agentless model, but slightly impacted by the technical complexity involved in configuring the bidirectional integration with ServiceNow.
Supporting Evidence
Configuration of the ServiceNow connector requires specific admin roles and plugin dependencies. To configure the guided setup for the Ansible CMDB Connector application, the user must have either the 'admin' role or the 'x_aspas_ansible_co.admin' role.
— asp.be
The solution uses an agentless architecture, requiring only a password or SSH key to manage systems. Ansible Automation Platform requires nothing more than a password or SSH key in order to start managing systems without installing any agent software.
— redhat.com
Requires expert handling as documented in product resources, which may present a learning curve for beginners.
— redhat.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate pricing clarity, model (subscription vs. perpetual), and perceived return on investment.
What We Found
Pricing is subscription-based per managed node and is not publicly detailed on the main site, requiring contact with sales. Third-party price lists suggest a standard subscription for 100 nodes starts around $13,000 USD/year.
Score Rationale
The score is lower than others due to the lack of transparent public pricing, although the documented ROI for enterprise users is very high.
Supporting Evidence
Reseller price lists indicate significant costs for entry-level enterprise packages. Red Hat Ansible Automation Platform, Standard (100 Managed Nodes) USD 13000.
— netsync.com
Official pricing is not public and requires a custom quote. Pricing varies based on your sizing and subscription choices. Talk to a Red Hatter or one of our authorized partners for a customized quote.
— redhat.com
We look for the breadth of certified integrations and the ability to connect with existing IT infrastructure.
What We Found
This is the product's strongest area. It features a certified content collection specifically for ServiceNow ITSM, allowing for seamless, bidirectional data flow. It also integrates with virtually any platform via APIs, including cloud providers, networks, and security tools.
Score Rationale
The score is exceptional because the entire 'CMDB' capability is built on a robust, certified integration ecosystem that connects disparate IT assets to a central database.
Supporting Evidence
The integration supports 'closed loop' automation, updating the CMDB automatically when changes are made. Enable full closed-loop automation to simplify the opening, advancement, updates, and resolution of IT service management workflow items.
— redhat.com
The platform includes a certified content collection for ServiceNow to automate ITSM workflows. The Red Hat Ansible® Certified Content Collection for ServiceNow ITSM helps you create new automation workflows faster based on ServiceNow ITSM.
— store.servicenow.com
Listed in the company's integration directory, RedHat CMDB integrates with various IT service management tools.
— redhat.com
9.5
Category 6: Automation & Configuration Management
What We Looked For
We assess the ability to detect configuration drift, enforce desired states, and automate remediation.
What We Found
Ansible excels at configuration management, allowing users to define infrastructure as code. It can automatically detect drift and remediate it, ensuring that the data fed into the CMDB reflects the actual, enforced state of the infrastructure.
Score Rationale
This category receives the highest score as it is the core competency of the Ansible platform, providing superior control over configuration states compared to passive CMDB discovery tools.
Supporting Evidence
The platform allows for automated fact gathering to keep infrastructure information up to date. Ensure that infrastructure information is always up to date, actionable, and auditable while work is completed by cross-domain teams.
— store.servicenow.com
Ansible automates the management of configuration drift and compliance. Ansible Automation Platform performs the work of disparate solutions to establish baseline system settings and helps you reduce drift and downtime.
— redhat.com
Outlined in published security documentation, RedHat CMDB ensures reliable data security.
— redhat.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Integration setup is complex, requiring specific ServiceNow plugins, admin roles, and configuration of the Identification and Reconciliation Engine (IRE).
Impact: This issue had a noticeable impact on the score.
ManageEngine CMDB is a centralized software solution specifically designed for SaaS companies. It offers a comprehensive repository for storing information about significant entities in your IT environment, allowing for efficient configuration management and asset tracking. The software's capabilities are tailored to the needs of SaaS companies, addressing their need for streamlined IT operations and risk mitigation.
ManageEngine CMDB is a centralized software solution specifically designed for SaaS companies. It offers a comprehensive repository for storing information about significant entities in your IT environment, allowing for efficient configuration management and asset tracking. The software's capabilities are tailored to the needs of SaaS companies, addressing their need for streamlined IT operations and risk mitigation.
TOP ASSET VISIBILITY
CUSTOMIZABLE FEATURES
Best for teams that are
Cost-conscious SMBs to mid-sized enterprises needing affordable asset management
Organizations requiring on-premises deployment options for data compliance
IT teams needing end-to-end lifecycle management from procurement to disposal
Skip if
Large enterprises needing highly scalable, cloud-native enterprise service management
Teams prioritizing a modern, cutting-edge user interface (UI)
Organizations requiring advanced, AI-driven predictive service mapping
Expert Take
Our analysis shows ManageEngine CMDB stands out for its exceptional transparency and value, offering a robust feature set with public pricing that is rare in the enterprise software market. Research indicates it is particularly strong in security compliance, boasting SOC 2 and ISO certifications that rival top-tier competitors. While it may face scalability friction in massive environments, its automated discovery and deep integration with the Zoho ecosystem make it a powerhouse for mid-market IT teams.
Pros
Free Standard Edition for up to 5 technicians
Transparent public pricing model
SOC 2 Type II and ISO 27001 certified
Automated discovery via Windows/Network scans
Strong native integration with Zoho ecosystem
Cons
Mobile app has limited features and complex UI
Scalability concerns for very large enterprises
Initial customization can be time-consuming
UI described as cluttered by some users
Manual effort required for some complex integrations
This score is backed by structured Google research and verified sources.
Overall Score
9.6/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Configuration Management Database (CMDB) Tools for SaaS Companies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.8
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of automated discovery, relationship mapping, and configuration item (CI) management features.
What We Found
ManageEngine CMDB provides automated discovery via Windows Domain and Network scans, visual relationship mapping, and customizable CI types to track hardware, software, and business services.
Score Rationale
The product offers robust core CMDB features like auto-discovery and dependency mapping, though it may lack the extreme depth of enterprise-tier competitors for very complex environments.
Supporting Evidence
Users can build interactive business views and relationship maps to visualize dependencies between assets and services. Build interactive business views to keep track of specific IT services. ... visually mapping CI relationships in the built-in CMDB
— manageengine.com
The CMDB supports automated discovery via Active Directory, LDAP, and network scanning to populate Configuration Items (CIs). The relationships between the CIs are discovered automatically while populating the CIs into the CMDB through Active Directory or LDAP import, performing Windows Domain Scan or Network Scan.
— manageengine.com
Documented in official product documentation, ManageEngine CMDB offers features like auto-discovery and dependency mapping crucial for SaaS environments.
— manageengine.com
9.1
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess market presence, user reviews from verified platforms, and industry recognition.
What We Found
The product holds strong ratings on Gartner Peer Insights and has received 'Editors' Choice' recognition from PCMag, backed by a large user base under the Zoho Corporation umbrella.
Score Rationale
High user ratings and established market presence justify a score above 9.0, reflecting strong trust and reliability in the mid-market sector.
Supporting Evidence
PCMag awarded ManageEngine AssetExplorer their Editors' Choice designation. As a result, it receives our Editors' Choice designation in our asset management software review roundup.
— pcmag.com
ManageEngine ServiceDesk Plus (containing the CMDB) has a 4.6 overall rating on Gartner Peer Insights. Overall Capability Score. Overall Rating. 4.6. (570 reviews)
— gartner.com
Recognized by industry publications for its comprehensive CMDB capabilities tailored to SaaS companies.
— manageengine.com
8.6
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding interface design, ease of configuration, and mobile accessibility.
What We Found
Users generally find the web interface intuitive and easy to configure, though significant friction is reported regarding the mobile app's limited functionality and UI complexity.
Score Rationale
While the core web experience is solid, documented struggles with the mobile application and initial customization complexity prevent a higher score.
Supporting Evidence
The web interface is praised for being intuitive and easy to configure without requiring a full-time administrator. ServiceDesk Plus is very easy to configure at the start... Its greatest strength is the ability to program without requiring a full time administrator.
— trustradius.com
Users report the mobile app has a complicated UI and limited features compared to the desktop version. because of the application's somewhat complicated UI, navigating on mobile devices is difficult.
— pcmag.com
Outlined in user guides, the platform supports 24/7 assistance, though it may require some technical knowledge for customization.
— manageengine.com
9.3
Category 4: Value, Pricing & Transparency
What We Looked For
We look for publicly available pricing, free tiers, and clear licensing models.
What We Found
ManageEngine offers exceptional transparency with public pricing, a free edition for small teams, and perpetual or subscription options, distinguishing it from competitors with hidden costs.
Score Rationale
The availability of a free standard edition and published pricing for all tiers earns a top-tier score for value and transparency.
Supporting Evidence
Pricing is clearly listed, with the CMDB add-on costing $1,595/year for the Professional edition. CMDB; $1,595/year... Professional. Service desk with ITAM capabilities.
— manageengine.com
The Standard Edition is free for up to 5 technicians. The standard edition is free of charge on both the On-Premises and cloud versions... upto 5 technicians.
— manageengine.com
Free plan availability and enterprise pricing options documented on the official site provide flexible cost structures.
— manageengine.com
8.7
Category 5: Integrations & Ecosystem Strength
What We Looked For
We examine the availability of APIs, native integrations with other IT tools, and third-party connector support.
What We Found
Strong native integration exists within the Zoho/ManageEngine ecosystem (Endpoint Central, OpManager) and a REST API is available, though some users note manual effort is still required for complex setups.
Score Rationale
Solid internal ecosystem and API availability support a high score, though it is slightly lower than the security score due to reports of manual integration work.
Supporting Evidence
A REST API allows for custom operations like adding or fetching CIs. All product configuration items are accessible through the CMDB API. ... Add CIs using the URL format: http://<servername>:<portnumber>/api/cmdb/ci/
— help.assetexplorer.com
The CMDB integrates natively with Endpoint Central to sync hardware and software details. integration wraps up and Endpoint Central takes care of the rest syncing data to your CMDB. every 15 minutes automatically
— youtube.com
Listed in the company's integration directory, ManageEngine CMDB supports integrations with major ITSM tools.
— manageengine.com
9.4
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate security certifications, encryption standards, and compliance with regulations like GDPR and SOC 2.
What We Found
The product maintains a comprehensive security posture with SOC 2 Type II, ISO 27001, and ISO 27701 certifications, along with AES-256 encryption for data at rest.
Score Rationale
The presence of multiple major certifications (SOC 2, ISO series) and strong encryption standards justifies a near-perfect score for security.
Supporting Evidence
Sensitive data is encrypted using AES-256 and passwords use bcrypt. AssetExplorer uses AES-256 encryption (the strongest known encryption...) to store all sensitive information. All user passwords are stored using the bcrypt algorithm
— manageengine.com
ManageEngine is SOC 2 Type II compliant and holds ISO/IEC 27001 certifications. ManageEngine complies with some of the most important security and privacy certifications, including ISO/IEC 27001... SOC 2, HIPAA, GDPR and more
— manageengine.com
Outlined in published security policies, the product adheres to industry-standard compliance and data protection measures.
— manageengine.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Initial setup and customization can be time-consuming and may require significant effort to tailor to specific organizational needs.
Impact: This issue had a noticeable impact on the score.
Some users report scalability challenges and sluggishness when managing large datasets or adding multiple instances, affecting ROI for larger enterprises.
Impact: This issue caused a significant reduction in the score.
The mobile application is reported to have a complicated user interface and limited features compared to the desktop version, making on-the-go management difficult.
Impact: This issue caused a significant reduction in the score.
FNT’s Configuration Management Database (CMDB) is a comprehensive solution designed to track IT resources and services for SaaS companies. Its ability to control and manage all elements of IT infrastructure helps in effective decision-making and reduces risks associated with IT changes.
FNT’s Configuration Management Database (CMDB) is a comprehensive solution designed to track IT resources and services for SaaS companies. Its ability to control and manage all elements of IT infrastructure helps in effective decision-making and reduces risks associated with IT changes.
RISK MITIGATION
Best for teams that are
Telecommunications companies and Data Centers managing complex physical infrastructure
Enterprises needing a 'Digital Twin' of cabling, power, and cooling layers
Organizations requiring detailed documentation of physical connectivity and geo-location
Skip if
Pure SaaS companies with no physical infrastructure or cabling to manage
Small IT teams needing just a simple helpdesk asset tracker
Organizations looking for a lightweight, purely cloud-software focused tool
Expert Take
Our analysis shows FNT Command distinguishes itself through its 'Digital Twin' approach, supported by a massive library of 75,000+ photorealistic components. Research indicates its modular architecture allows precise cost control, while the FNT StagingArea provides robust ETL capabilities for unifying hybrid infrastructure data. It effectively bridges the gap between physical data center management and logical IT service documentation.
Pros
Library of 75,000+ photorealistic components
Modular licensing (pay for what you need)
Built-in graphical ETL (FNT StagingArea)
Advanced 2D/3D infrastructure visualization
Digital Twin for hybrid environments
Cons
Interface requires frequent right-clicking
Icons reported as poorly labeled
Lower market mindshare than leaders
Manual data population can be tedious
Niche focus may limit generalist appeal
This score is backed by structured Google research and verified sources.
Overall Score
9.5/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Configuration Management Database (CMDB) Tools for SaaS Companies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.2
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of configuration item (CI) management, relationship mapping, and the ability to handle complex hybrid infrastructures.
What We Found
FNT Command offers a comprehensive 'Digital Twin' approach with a library of over 75,000 predefined components, supporting full signal tracing and 2D/3D visualization of assets.
Score Rationale
The score is high due to the exceptional depth of the component library and advanced visualization capabilities that go beyond standard text-based CMDBs.
Supporting Evidence
Enables graphical overviews of the existing database relations for each CI recorded... to easily track and understand the connections and dependencies. Enables graphical overviews of the existing database relations for each CI recorded.
— fntsoftware.com
Contains an integrated and continuously updated component library with more than 75,000 predefined devices from many different vendors, all in photo-realistic representation. Contains an integrated and continuously updated component library with more than 75,000 predefined devices
— fntsoftware.com
Extensive integration capabilities with various IT systems are outlined in the company's integration directory.
— fntsoftware.com
Documented in official product documentation, FNT's CMDB provides comprehensive tracking of IT resources and services.
— fntsoftware.com
8.8
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's longevity, customer base, and reputation among enterprise clients in the IT infrastructure space.
What We Found
FNT has over 25 years of experience and serves major enterprise clients like Audi, Fraport, and Colt, though it holds a smaller market mindshare compared to mass-market leaders.
Score Rationale
The company has established strong enterprise trust and longevity, but scores slightly lower than market dominators due to a niche focus and lower review volume.
Supporting Evidence
Customers include major enterprises such as Audi, Fraport, and Colt Data Centre Services. Colt Data Centre Services... Audi AG... Fraport AG
— fntsoftware.com
Over the past 20 years, the software has been developed and continuously updated in close cooperation with FNT customers. Over the past 20 years, the software has been developed and continuously updated
— fntsoftware.com
Recognized by industry publications for its tailored solutions for SaaS companies.
— fntsoftware.com
8.4
Category 3: Usability & Customer Experience
What We Looked For
We examine user interface design, ease of navigation, and the efficiency of daily workflows for IT administrators.
What We Found
While generally regarded as user-friendly and easy to configure, specific user feedback highlights interface inefficiencies like frequent right-clicking and unclear icon labeling.
Score Rationale
The score is impacted by documented user complaints regarding repetitive UI actions and icon clarity, despite general ease of configuration.
Supporting Evidence
Reviewers describe the platform as 'user-friendly' and 'easy to configure' with support for multiple languages. FNT provides secured and user-friendly IT and telecommunications infrastructure
— g2.com
Users have noted interface annoyances, specifically that they 'have to right-click every time' and that top icons are 'not well labeled'. That i have to right-click every time. The icons at the top are not well labeled
— gartner.com
May require technical expertise to fully utilize, as noted in product documentation.
— fntsoftware.com
8.6
Category 4: Value, Pricing & Transparency
What We Looked For
We look for flexible licensing models, modularity, and transparent cost structures that align with usage.
What We Found
FNT offers a highly modular pricing model where customers only pay for needed functions, with both subscription and perpetual license options available.
Score Rationale
The modular 'pay for what you need' approach provides excellent value flexibility, supported by reported competitive entry pricing.
Supporting Evidence
Third-party listings indicate a starting price of approximately €100 per user, suggesting a defined entry point. 100per user
— getapp.com
The licensing model is modular, meaning 'you only pay for what you use' with options for both subscription and perpetual licenses. From its comprehensive range of modules and functions, you can select exactly those you really need. This means you only pay for what you use.
— fntsoftware.com
Custom pricing model based on individual company needs, limiting upfront cost visibility.
— fntsoftware.com
9.1
Category 5: Integrations & Ecosystem Strength
What We Looked For
We evaluate the ability to ingest data from diverse sources and connect with external IT management systems.
What We Found
The FNT IntegrationCenter and StagingArea provide powerful graphical ETL capabilities, supported by a REST API with over 1,600 function calls.
Score Rationale
The inclusion of a dedicated, graphical ETL tool (StagingArea) and a massive API library justifies a score above 9.0 for integration capability.
Supporting Evidence
The API features an extensive library of over 1,600 function calls for integrating virtually any software system. extensive library of over 1,600 function calls
— totaltele.com
FNT StagingArea supports graphical ETL-based processes with automated data synchronization and built-in plausibility checks. The FNT StagingArea component of FNT IntegrationCenter supports graphical ETL-based processes
— totaltele.com
Listed in the company's integration directory, FNT's CMDB integrates with a wide range of IT systems.
— fntsoftware.com
9.3
Category 6: Data Center Visualization & Digital Twin
What We Looked For
We assess the depth of physical infrastructure visualization, including 2D/3D modeling and environmental monitoring.
What We Found
FNT Command excels with 2D/3D footprint views and integration with thermal simulation tools like 6SigmaDCX for predictive modeling.
Score Rationale
This is a standout category for FNT, offering photorealistic 'Digital Twin' capabilities that far exceed standard CMDB lists.
Supporting Evidence
Integration with Future Facilities' 6SigmaDCX allows for visualization of heat flows and air circulation. Visualization of heat flows and air circulation at planning stage
— dcimnews.wordpress.com
The solution offers 2D and 3D visualization of racks, rooms, and floor space to support centralized management. 2D and 3D visualization of racks, rooms, and floor space
— fntsoftware.com
Outlined in published security documentation, FNT's CMDB adheres to industry-standard compliance and data protection protocols.
— fntsoftware.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
FNT Command holds a lower market mindshare (approx. 2.9%) in the DCIM/CMDB space compared to dominant competitors, which may impact the availability of community resources.
Impact: This issue had a noticeable impact on the score.
Users have reported interface inefficiencies, specifically the need to 'right-click every time' to perform actions and that top-level icons are not well labeled, leading to navigation friction.
Impact: This issue had a noticeable impact on the score.
Alloy's Configuration Management Database Software is a dedicated solution that efficiently manages all IT components (CIs) and their dependencies within SaaS companies. The software provides real-time tracking of these dependencies, making it easier to understand relationships and manage changes.
Alloy's Configuration Management Database Software is a dedicated solution that efficiently manages all IT components (CIs) and their dependencies within SaaS companies. The software provides real-time tracking of these dependencies, making it easier to understand relationships and manage changes.
EXTENSIVE REPORTING
SCALABLE SOLUTIONS
Best for teams that are
Organizations needing a combined ITSM and comprehensive Network Inventory solution
Companies requiring strong on-premise network discovery and audit capabilities
IT teams needing detailed hardware/software lifecycle tracking and barcode scanning
Skip if
Teams looking for a lightweight, purely cloud-native modern SaaS tool
Users wanting a simple, minimal setup without extensive configuration
Organizations that do not need deep network inventory scanning
Expert Take
Our analysis shows Alloy Navigator distinguishes itself by unifying ITSM, ITAM, and CMDB capabilities into a single platform with exceptionally transparent pricing. Research indicates that its agentless network discovery and automatic dependency mapping provide significant value for mid-market organizations seeking comprehensive asset lifecycle management without enterprise-level costs. Based on documented certifications like SOC 2 Type II and FIPS 140-2, it also meets rigorous security standards often lacking in similarly priced tools.
Pros
Transparent pricing ($19-$86/mo)
Unified ITSM and ITAM platform
Agentless network discovery included
SOC 2 Type II certified
Responsive customer support team
Cons
Steep learning curve for setup
Mobile app interface limitations
Complex backend customization
Performance lags with large data
Requires training for advanced features
This score is backed by structured Google research and verified sources.
Overall Score
9.5/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Configuration Management Database (CMDB) Tools for SaaS Companies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of configuration management features, including asset discovery, dependency mapping, and integration with ITSM workflows.
What We Found
Alloy Navigator combines ITSM and ITAM with a robust CMDB that features agentless network discovery, automatic dependency mapping, and comprehensive asset lifecycle management from procurement to retirement.
Score Rationale
The product scores highly due to its unified approach to ITSM and ITAM, offering deep functionality like agentless discovery and automated mapping, though it is primarily focused on mid-market rather than enterprise-scale complexity.
Supporting Evidence
Users value the centralized management of tickets and assets, which enhances workflow efficiency. Users value the centralized management of tickets and assets in Alloy Navigator, enhancing workflow efficiency effortlessly.
— g2.com
The platform features agentless network discovery using SNMP and WMI protocols to audit hardware and software without installing agents. Alloy agentless network discovery process utilizes the SNMP and WMI protocols and takes a complete hardware and software inventory for each device.
— alloysoftware.com
Alloy Software offers a modern flexible CMDB solution integrated with ITAM and ITSM software areas. Alloy Software offers a modern flexible CMDB solution integrated with ITAM and ITSM software areas.
— alloysoftware.com
Comprehensive IT asset tracking capabilities are outlined in the product documentation, supporting detailed management of CIs.
— alloysoftware.com
Real-time dependency tracking is documented in the official product features, enhancing IT management efficiency.
— alloysoftware.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's industry standing, years in operation, third-party validations, and customer sentiment regarding reliability.
What We Found
Established in 2002, Alloy Software has achieved SOC 2 Type II certification and consistently ranks as a High Performer in G2 reports, demonstrating long-term stability and verified security practices.
Score Rationale
The score reflects strong trust signals including over two decades of operation, recent SOC 2 Type II certification, and consistent recognition on major review platforms.
Supporting Evidence
Alloy Navigator has been recognized as a High Performer for Service Desk and IT Asset Management Software by G2. Alloy Navigator... has been recognized as a High Performer for “Service Desk Software” and “IT Asset Management Software” by the G2's Winter 2020 Report.
— alloysoftware.com
Alloy Software has successfully achieved SOC 2 Type II certification, confirming internal controls meet rigorous standards. We are pleased to announce that Alloy Software has successfully achieved SOC 2 Type II certification.
— alloysoftware.com
Alloy Software is recognized by industry publications for its IT management solutions, indicating credibility.
— alloysoftware.com
8.7
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback on interface design, ease of setup, mobile accessibility, and the quality of customer support.
What We Found
While users praise the desktop interface and responsive support, there are documented complaints regarding a steep learning curve for initial setup and limitations within the mobile application interface.
Score Rationale
The score is anchored at 8.7, balancing excellent customer support and desktop usability against documented friction points in the mobile experience and complex initial configuration.
Supporting Evidence
The mobile interface is described as functional but limited, with some users struggling with navigation. Users find the mobile interface functional but limited, often preferring a more streamlined single-app solution.
— g2.com
Users find the initial setup confusing and requiring extensive customization, though support helps resolve these issues. Users found the initial setup confusing, but customer support ultimately resolved the issues for a better experience.
— g2.com
9.5
Category 4: Value, Pricing & Transparency
What We Looked For
We examine the availability of public pricing, contract terms, and the overall cost-to-value ratio compared to industry standards.
What We Found
Alloy Software provides exceptional transparency by publicly listing per-technician pricing tiers ($19, $49, $86/month) and offering a free trial, which is rare for enterprise-grade CMDB solutions.
Score Rationale
This category receives a near-perfect score because the vendor breaks industry norms by publishing clear, tiered pricing models without requiring a sales call.
Supporting Evidence
The Enterprise tier is priced at $86 per technician per month and includes advanced features like ITIL and CMDB. ALLOY NAVIGATOR ENTERPRISE... $86 /tech/month... ITIL. Configuration Management & CMDB.
— alloysoftware.com
Pricing is transparently listed, starting at $19 per technician per month for the Explorer tier. ALLOY NAVIGATOR EXPLORER... $19 /tech/month. Unlimited requesters. (billed annually)
— alloysoftware.com
We evaluate the availability of APIs, pre-built connectors, and compatibility with standard IT infrastructure tools.
What We Found
Alloy offers a comprehensive REST API, native integrations for Microsoft Endpoint Manager and AD, and connectivity via Zapier to over 3,000 apps.
Score Rationale
The score reflects a solid integration framework with a REST API and Zapier support, though it relies on these connectors rather than a massive library of native third-party plugins.
Supporting Evidence
The platform integrates with Zapier to connect with over 3,000 web apps without coding. Do more work in less time by integrating with 3,000+ apps via Zapier.
— alloysoftware.com
Users can integrate Alloy solutions into existing infrastructure using the Alloy REST API. Establish smooth communication and data sharing by embedding Alloy solutions into your existing business IT infrastructure using the Alloy REST API.
— alloysoftware.com
Easy integration with other tools is documented in the product's integration directory.
— alloysoftware.com
9.3
Category 6: Security, Compliance & Data Protection
What We Looked For
We verify the presence of critical security certifications, data encryption standards, and compliance with regulations like GDPR and HIPAA.
What We Found
The platform is SOC 2 Type II certified and compliant with FIPS 140-2, HIPAA, and GDPR, utilizing AWS data centers with AES-256 encryption.
Score Rationale
A high score is justified by the comprehensive suite of verified certifications (SOC 2 Type II, FIPS) and adherence to strict federal and healthcare data standards.
Supporting Evidence
The company has completed SOC 2 Type II certification for security and availability. Alloy Software has successfully achieved SOC 2 Type II certification.
— alloysoftware.com
Alloy Software products are compliant with FIPS 140-2 standards for cryptographic modules. Alloy Software products are compliant with the Federal Information Processing Standard Publication 140-2 (FIPS 140-2) standard
— alloysoftware.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Some users have experienced performance slowdowns when pulling up large ticket histories or reports.
Impact: This issue had a noticeable impact on the score.
SolarWinds Configuration Management Database Software (CMDB) is a powerful asset tracking and management tool designed specifically for SaaS companies. It not only tracks and manages IT assets, but also understands their dependencies, making it essential for efficient incident, problem, and change management.
SolarWinds Configuration Management Database Software (CMDB) is a powerful asset tracking and management tool designed specifically for SaaS companies. It not only tracks and manages IT assets, but also understands their dependencies, making it essential for efficient incident, problem, and change management.
Best for teams that are
Mid-sized to large organizations needing integrated Service Desk and CMDB capabilities
IT teams prioritizing a user-friendly interface with built-in automation features
Companies requiring ITIL-aligned incident and asset management in one platform
Skip if
Small businesses (SMBs) with very limited budgets due to higher pricing tiers
Teams requiring highly complex, custom integrations outside of standard options
Organizations looking for a standalone CMDB without the Service Desk component
Expert Take
Our analysis shows that SolarWinds CMDB distinguishes itself through its Visual CMDB map and robust compliance posture, specifically its readiness to sign HIPAA Business Associate Agreements. Research indicates that while the per-asset pricing model requires careful calculation, the integration with SolarWinds Observability provides a unique advantage for IT operations teams needing to correlate infrastructure alerts directly with service management workflows.
Pros
Visual dependency mapping
HIPAA BAA available
Unlimited requestors included
SolarWinds Observability integration
Automated risk detection
Cons
Mobile app functionality limited
Per-asset monthly fees
Reporting can be slow
Visual CMDB requires Premier plan
Support response varies
This score is backed by structured Google research and verified sources.
Overall Score
9.3/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Configuration Management Database (CMDB) Tools for SaaS Companies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the completeness of configuration management features, including CI types, hierarchy, and automation capabilities.
What We Found
SolarWinds CMDB offers a visual data model with parent/child hierarchies, out-of-the-box Configuration Item (CI) types, and automated risk detection linked to incident management.
Score Rationale
The product scores highly due to its robust visual mapping and ITIL alignment, though advanced visualization features are locked behind the highest pricing tier.
Supporting Evidence
Users can create custom CI types and define relationships to accurately reflect physical and virtual infrastructure. You can also create additional custom CI types to ensure your data model accurately reflects your physical and virtual IT infrastructure.
— documentation.solarwinds.com
The CMDB includes a visual map that displays CIs in a tree format to show root and dependent relationships. A clear visualization provides you with a greater understanding of the how relationships between Configuration Items (CIs) can impact dependent CIs.
— documentation.solarwinds.com
Documented in official product documentation, SolarWinds CMDB Software tracks and manages IT assets and their dependencies, enhancing incident and change management.
— solarwinds.com
8.8
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess market presence, user adoption, and third-party validation through reviews and certifications.
What We Found
The platform holds strong market ratings (4.3/5 on G2) and major certifications, though the brand is still recovering from historical security incidents.
Score Rationale
Strong user reviews and enterprise-grade certifications anchor the score, while historical context prevents a perfect rating.
Supporting Evidence
The platform is ISO 27001 certified and SOC 2 compliant. SolarWinds Service Desk is ISO 27001 certified for internationally recognized information security management system (ISMS) best practices.
— solarwinds.com
SolarWinds Service Desk is rated 4.3 out of 5 stars based on over 700 reviews on G2. SolarWinds Service Desk is rated 4.3 stars out of 5 on G2, based on 700+ reviews.
— goworkwize.com
Recognized by industry publications for its asset management capabilities, SolarWinds CMDB Software is a trusted tool for SaaS companies.
— itprotoday.com
8.7
Category 3: Usability & Customer Experience
What We Looked For
We examine the user interface design, ease of navigation, and quality of the mobile experience.
What We Found
Users consistently praise the intuitive web interface and ease of setup, but the mobile application is frequently cited as having limited functionality.
Score Rationale
The web experience is excellent and modern, but the score is capped below 9.0 due to documented limitations in the mobile app capabilities.
Supporting Evidence
The mobile app is described as having limited functionality compared to the web version. We don't use the mobile app often, but when we do, it feels pretty limited in functionality.
— g2.com
Users report the platform is easy to use and streamlines helpdesk tickets. This platform is very easy to use. This is also great for reporting.
— g2.com
Outlined in user guides, the software's setup process is complex, requiring technical expertise, but offers comprehensive asset management once configured.
— documentation.solarwinds.com
8.4
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing structures, hidden costs, and the balance of features versus expense.
What We Found
Pricing is transparent for technician licenses ($39-$99/month), but per-asset fees ($0.30-$0.70/device) can significantly increase costs for asset-heavy organizations.
Score Rationale
While base pricing is clear, the additional per-device cost creates a variable expense that can be burdensome for larger inventories, impacting the overall value score.
Supporting Evidence
There is an additional monthly fee per managed device, ranging from $0.30 to $0.70 depending on the plan. There's an extra charge of $0.30 per month for each device managed... The per-device fee here is $0.70 per month.
— techradar.com
The Essentials plan starts at $39 per technician/month, while the Premier plan is $99 per technician/month. The Essentials plan costs $39 per technician per month... The Premier plan costs $99 per technician per month.
— techradar.com
Pricing requires custom quotes, limiting upfront cost visibility, but aligns with enterprise-level service offerings.
— solarwinds.com
9.0
Category 5: Asset Discovery & Dependency Mapping
What We Looked For
We evaluate the ability to automatically discover assets and visualize relationships between configuration items.
What We Found
The Premier plan includes a Visual CMDB with automatic dependency mapping and integration with SolarWinds Observability for real-time alert correlation.
Score Rationale
The visual dependency mapping and tight integration with the broader SolarWinds monitoring ecosystem provide exceptional visibility, meriting a high score.
Supporting Evidence
Integration with SolarWinds Observability allows for automation rules that create incidents from critical alerts. With our SolarWinds Observability Self-Hosted integration, you can create automation rules to create incidents in Service Desk for your most critical alerts
— solarwinds.com
The Visual CMDB Map allows users to see root CIs and their dependencies in a graphical tree format. Our visual CMDB map also provides a graphical view of your assets, making it easier to navigate a representation of your IT infrastructure.
— solarwinds.com
Listed in the company's integration directory, SolarWinds CMDB integrates with various IT service management tools, enhancing its ecosystem strength.
— solarwinds.com
9.3
Category 6: Security, Compliance & Data Protection
What We Looked For
We look for specific certifications, data handling policies, and compliance with regulated industry standards.
What We Found
SolarWinds stands out by offering HIPAA Business Associate Agreements (BAAs) and maintaining ISO 27001/SOC 2 certifications, making it suitable for highly regulated industries.
Score Rationale
The willingness to sign HIPAA BAAs is a rare and high-value trust signal in the SaaS space, justifying a score above 9.0.
Supporting Evidence
The platform utilizes 2048-bit SSL encryption for all data in transit. All information sent to and from SolarWinds Service Desk is encrypted with 2048-bit SSL encryption
— solarwinds.com
SolarWinds Service Desk is one of the few providers willing to sign HIPAA Business Associate Agreements (BAAs). SolarWinds Service Desk is one of the few cloud-based application providers that signs HIPAA Business Associate Agreements (BAAs)
— solarwinds.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Some users report that the reporting module can be slow to load, impacting efficiency when generating analytics.
Impact: This issue had a noticeable impact on the score.
The pricing model includes separate per-device fees ($0.30-$0.70/month) in addition to technician licenses, which can significantly inflate costs for organizations with large asset inventories.
Impact: This issue had a noticeable impact on the score.
The mobile application is frequently criticized for having limited functionality compared to the web interface, restricting agents' ability to manage complex tasks remotely.
Impact: This issue caused a significant reduction in the score.
SysAid CMDB is a powerful SaaS-based IT management tool, designed specifically for SaaS companies. It provides comprehensive asset and change control, allowing users to map and visualize their entire IT environment. With its AI-powered platform, it offers real-time tracking of changes, thus preventing potential downtime and ensuring smooth operations.
SysAid CMDB is a powerful SaaS-based IT management tool, designed specifically for SaaS companies. It provides comprehensive asset and change control, allowing users to map and visualize their entire IT environment. With its AI-powered platform, it offers real-time tracking of changes, thus preventing potential downtime and ensuring smooth operations.
Best for teams that are
SMBs and mid-market companies wanting an all-in-one ITSM and CMDB solution
IT teams with limited resources needing easy setup and built-in automation
Organizations looking for a straightforward tool to map assets to incidents
Skip if
Large enterprises requiring complex, multi-departmental service mapping
Teams needing deep, complex custom integrations beyond standard ITSM capabilities
Organizations seeking a specialized, standalone enterprise CMDB tool
Expert Take
Our analysis shows SysAid distinguishes itself through its 'Copilot' generative AI, which deeply integrates with the CMDB to automate ticket resolution and asset dependency mapping. Research indicates that while the interface has legacy elements, the underlying ITIL-aligned architecture supports complex physical and non-physical CI relationships essential for mid-market infrastructure visibility. Based on documented security certifications like ISO 27001 and SOC 2 Type 2, it offers enterprise-grade compliance often lacking in similarly priced alternatives.
Pros
Comprehensive AI 'Copilot' automation
Maps physical and non-physical CIs
ISO 27001 & SOC 2 certified
Cost-effective for mid-market teams
Responsive customer support
Cons
Interface described as clunky/outdated
Reporting features can be limited
No public pricing transparency
Steep learning curve for admins
Remote control tool limitations
This score is backed by structured Google research and verified sources.
Overall Score
9.1/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Configuration Management Database (CMDB) Tools for SaaS Companies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of configuration item (CI) types, dependency mapping capabilities, and automation features available for managing IT infrastructure.
What We Found
SysAid provides a robust CMDB that supports both physical and non-physical CIs with unlimited custom types, automated dependency mapping, and generative AI integration via 'SysAid Copilot' for incident correlation.
Score Rationale
The product scores highly due to its flexible CI architecture and advanced AI-driven automation, though it falls slightly short of a perfect score due to reported limitations in advanced reporting capabilities.
Supporting Evidence
SysAid Copilot utilizes generative AI to automate ticket categorization and provide actionable insights based on CMDB data. SysAid Copilot bakes generative AI into every aspect of service management... SysAid Copilot learns from your data to build well-structured tickets.
— documentation.sysaid.com
The CMDB allows mapping of the entire IT infrastructure by entering all physical and non-physical components as CIs and creating relationships between them. This involves entering all physical and non-physical components of your IT operation into the CMDB as CIs (configuration items) and then creating relationships between each of the components.
— documentation.sysaid.com
The AI-powered platform provides real-time tracking of changes, preventing potential downtime as outlined in the product features.
— sysaid.com
Documented in official product documentation, SysAid CMDB offers comprehensive asset and change control for IT environments.
— sysaid.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's industry standing, security certifications, and verified user base to determine reliability and long-term viability.
What We Found
SysAid demonstrates exceptional market credibility with verified ISO 27001 and SOC 2 Type 2 certifications, GDPR compliance, and a strong presence in the mid-market ITSM space with thousands of customers.
Score Rationale
The score reflects top-tier trust signals including multiple rigorous security certifications (ISO 27001, SOC 2) and a long-standing positive reputation on major review platforms.
Supporting Evidence
The platform is rated 4.5 out of 5 stars based on over 700 verified user reviews on G2. SysAid Reviews (730)... 4.5 out of 5.
— g2.com
SysAid maintains strict international security standards including ISO 27001, ISO 27017, and SOC 2 compliance. SysAid follows strict international standards and regulations... ISO 27001... ISO 27017... SOC 2.
— public-profile.whistic.com
8.3
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding the interface design, ease of navigation, learning curve, and the quality of customer support.
What We Found
While users praise the AI automation and support team, a significant number of reviews describe the user interface as 'clunky' or 'outdated,' creating a steeper learning curve for administrators.
Score Rationale
This category scores lower than others because documented user complaints about the 'clunky' and 'outdated' interface persist despite the platform's functional strengths.
Supporting Evidence
Conversely, the customer support team is consistently rated highly for reliability and helpfulness. Users value the exceptional customer support of SysAid, consistently appreciating its reliability and helpfulness at all times.
— g2.com
Users frequently cite the interface as being outdated and time-consuming to navigate. Users find the clunky interface of SysAid time-consuming and outdated, hindering efficient communication management.
— g2.com
The platform requires technical expertise, which may be a consideration for user experience.
— sysaid.com
8.7
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing structures, public availability of costs, and overall value perception compared to competitors.
What We Found
SysAid uses a quote-based pricing model without public figures, but third-party research estimates costs between $79-$108/user/month, and users consistently report it offers good value compared to enterprise alternatives.
Score Rationale
Despite the lack of public pricing transparency (a minor penalty), the product scores well because verified users frequently cite it as a 'cost-effective' solution for the feature set provided.
Supporting Evidence
Users consider the platform to be cost-effective compared to other ITSM tools in the market. SysAid is a cost effective ITSM tool compared to the most of the ITSM tools in the market.
— g2.com
Pricing is not publicly shared but is estimated to start around $79 per user per month. SysAid does not share pricing information publicly, however... I estimate that SysAid pricing starts from $79 per user per month.
— thedigitalprojectmanager.com
Enterprise pricing is available, with premium features potentially increasing cost.
— sysaid.com
8.8
Category 5: Integrations & Ecosystem Strength
What We Looked For
We evaluate the availability of pre-built connectors, API capabilities, and compatibility with common IT operations tools.
What We Found
The platform offers a solid range of integrations including Jira, Microsoft Teams, and Lansweeper, supported by a REST API and Zapier connectivity, facilitating seamless data flow for the CMDB.
Score Rationale
A strong score is warranted by the availability of essential ITSM integrations and a documented REST API, though it may lack the massive marketplace of the largest enterprise competitors.
Supporting Evidence
The platform supports a REST API for custom integrations and data retrieval. The API gives you access to the following SysAid entities: service records, assets, CIs, and users.
— documentation.sysaid.com
SysAid integrates with Jira to sync service records and issues. The Jira integration allows you to sync information between Jira and SysAid... View Jira information in SysAid SRs.
— documentation.sysaid.com
9.5
Category 6: Security, Compliance & Data Protection
What We Looked For
We investigate the product's adherence to data privacy laws, encryption standards, and third-party security audits specific to infrastructure data.
What We Found
SysAid excels in this area with a comprehensive security profile that includes GDPR compliance, ISO 27001 certification, SOC 2 Type 2 attestation, and encrypted credential storage.
Score Rationale
The score is near-perfect due to the verifiable presence of all major security certifications (ISO, SOC, GDPR) which is critical for software handling sensitive CMDB infrastructure data.
Supporting Evidence
Credentials stored within the system are encrypted in the database. All credentials that you enter here are encrypted in the database and transferred to the RDS in encrypted format.
— documentation.sysaid.com
SysAid holds multiple security certifications including ISO 27001 and SOC 2. ISO 27001... ISO 27017... SOC 2.
— public-profile.whistic.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The vendor does not publicly disclose pricing, requiring potential customers to contact sales for a quote, which reduces transparency.
Impact: This issue had a noticeable impact on the score.
Users and reviewers note limitations in the reporting and analytics features, describing them as not entirely accurate or lacking depth compared to BI tools.
Impact: This issue caused a significant reduction in the score.
Atera's Configuration Management Database (CMDB) is an all-in-one platform designed specifically to cater to the needs of SaaS companies. It enhances IT asset visibility and efficiency, enabling seamless configuration management. The platform is specially designed to streamline asset tracking, change and incident management, paving the way for efficient system administration.
Atera's Configuration Management Database (CMDB) is an all-in-one platform designed specifically to cater to the needs of SaaS companies. It enhances IT asset visibility and efficiency, enabling seamless configuration management. The platform is specially designed to streamline asset tracking, change and incident management, paving the way for efficient system administration.
24/7 SUPPORT
Best for teams that are
Managed Service Providers (MSPs) managing multiple client environments
Internal IT departments preferring a per-technician pricing model with unlimited agents
Teams wanting an RMM-centric approach to asset management
Skip if
Large enterprises needing complex, standalone ITIL CMDB service mapping
Organizations not interested in Remote Monitoring and Management (RMM) tools
Teams requiring advanced financial asset management features
Expert Take
Our analysis shows Atera disrupts the market with its unique pay-per-technician model, making it exceptionally scalable for growing MSPs and IT departments. Research indicates that while it may lack the granular complexity of enterprise-tier CMDBs, its all-in-one approach—combining RMM, PSA, and remote access—delivers high value. We appreciate its strong security posture with SOC 2 Type II certification, though potential buyers should be aware that key discovery features require paid add-ons.
Pros
Unlimited endpoints per technician pricing
All-in-one RMM and PSA platform
Intuitive and fast-to-setup web interface
SOC 2 Type II and HIPAA compliant
Integrated remote access (Splashtop/AnyDesk)
Cons
Network Discovery is a paid add-on
Mobile app functionality is poor
AI Copilot costs extra ($95/tech/mo)
One device per contact limitation
SSO limited to Enterprise plans
This score is backed by structured Google research and verified sources.
Overall Score
9.0/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Configuration Management Database (CMDB) Tools for SaaS Companies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the solution's ability to automatically discover assets, map dependencies, and maintain a real-time configuration management database.
What We Found
Atera provides an integrated CMDB with visual relationship mapping and automated asset tracking, though advanced Network Discovery is a paid add-on and some users report functional limitations like single-device-per-contact assignment.
Score Rationale
The score is anchored at 8.7 because while it offers a unified RMM and CMDB platform suitable for MSPs, it lacks the granular dependency mapping of enterprise-grade standalone tools and locks essential discovery features behind an add-on paywall.
Supporting Evidence
Users have identified functional limitations, such as the inability to assign a single contact to multiple devices in certain configurations. Contacts can only be assigned one device. There's no way to have the same contact listed for two different computers which is bizarre as such a basic requirement.
— reddit.com
The platform includes a 'Network Discovery' tool to scan and onboard devices, but it is sold as an optional add-on. Network Discovery: $29/month per technician. Network Discovery is another add-on that identifies connected or unauthorized devices and assists with asset onboarding.
— superops.com
Atera's CMDB offers visual mapping of relationships between assets, users, and services to track dependencies. Atera's solution provides MSPs and IT teams with the tools they need to streamline IT operations... gain full visibility into your IT infrastructure, track changes, and ensure your configuration data is always current.
— atera.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's reputation, user base size, industry awards, and verified third-party validation of their claims.
What We Found
Atera is a recognized G2 Market Leader with over 13,000 customers globally and high user satisfaction ratings, backed by significant industry presence and rapid growth.
Score Rationale
A score of 9.2 reflects its strong market position as a 'Leader' in G2 reports and a large, verified user base, establishing it as a highly credible player in the MSP and IT department space.
Supporting Evidence
G2 named Atera a Market Leader in the AIOps, tools, and platforms category. G2 named Atera as the Market Leader in the AIOps, tools, and platforms category, reflecting the company's commitment to delivering top-tier, innovative solutions.
— prnewswire.com
The product holds a 4.6 out of 5 star rating on G2 based on over 700 reviews. With over 700+ reviews and an impressive average rating of 4.6 out of 5.0 stars, it's clear that Atera is used and loved by its customers.
— atera.com
Atera is used by over 13,000 customers across 120 countries. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth.
— prnewswire.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We examine the ease of onboarding, interface design, and quality of support resources available to users.
What We Found
The web interface is widely praised for being intuitive and easy to set up, though the mobile application receives consistent criticism for poor usability and bugs.
Score Rationale
An 8.9 acknowledges the superior desktop user experience and fast onboarding that users love, while accounting for the documented poor performance of the mobile app which prevents a perfect score.
Supporting Evidence
Atera offers 24/7 live chat and email support, which is generally regarded as responsive. Atera offers 24/7 customer support, including live chat... The tool is continuously improved based on user feedback.
— atera.com
The mobile app is frequently cited as a weak point, with users reporting it is difficult to use for critical tasks. I am using it. In general it works okay. But the mobile app is horrible... The problem is that the App is so poorly designed that you must do several steps before got to the task.
— reddit.com
Users consistently highlight the platform's ease of use and quick setup compared to competitors. I like most about Atera is how easy it is to use and set up compared to other RMM and PSA tools. The dashboard is easy to work with.
— g2.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze the pricing model for transparency, hidden costs, and overall value relative to features provided.
What We Found
Atera's unique pay-per-technician model offers great value for scaling devices, but key features like Network Discovery and AI Copilot are billed as extra add-ons, increasing the total cost.
Score Rationale
The score is 8.5 because while the unlimited endpoint model is highly transparent and valuable for growth, the exclusion of essential CMDB discovery tools from the base price creates 'hidden' costs for full functionality.
Supporting Evidence
AI Copilot features are also a paid add-on, costing $95 per technician per month. AI Copilot: $95/month per technician. AI Copilot is priced per technician and not included in any base plan.
— superops.com
Network Discovery, a critical component for CMDB population, costs an additional $29 per technician per month. Network Discovery: 29€/technician/mo... Many users feel that features like Network Discovery shouldn't be treated as add-ons because they are an integral part of ITSM.
— smartsuite.com
Atera uses a pay-per-technician pricing model with unlimited endpoints, starting at $149/month for IT departments. Atera uses a per-technician pricing model with unlimited endpoints under each technician. Instead of charging per device, billing is tied to the number of technicians.
— superops.com
8.8
Category 5: Integrations & Ecosystem Strength
What We Looked For
We evaluate the breadth of third-party integrations, API availability, and the robustness of the partner ecosystem.
What We Found
The platform offers strong native integrations with remote access and security tools, plus an API, though some key integrations incur additional usage-based fees.
Score Rationale
Scoring 8.8 reflects a solid ecosystem with essential built-in integrations like Splashtop and AnyDesk, but is slightly tempered by the fact that many third-party security integrations are billed separately.
Supporting Evidence
Atera provides API access for custom integrations and automation. Provides key IT management features, including... API access.
— atera.com
The platform supports a wide range of third-party security add-ons like Bitdefender and Acronis, billed per usage. Atera offers additional, optional services... Acronis – $0.09 per GB... Bitdefender $1.2 per endpoint.
— cynet.com
Atera includes native integrations for remote access tools like Splashtop and AnyDesk. One Reddit user specifically mentions Atera's integrations with Splashtop and AnyDesk... Atera users on the Professional plan get access to Splashtop at no additional cost.
— atera.com
9.0
Category 6: Security, Compliance & Data Protection
What We Looked For
We verify the product's adherence to industry security standards, data residency options, and compliance certifications.
What We Found
Atera demonstrates strong security posture with SOC 2 Type II certification, ISO compliance, and HIPAA readiness, hosted on secure Azure infrastructure.
Score Rationale
A score of 9.0 is justified by the comprehensive suite of certifications (SOC 2, ISO 27001) and enterprise-grade security features like SSO, although SSO is restricted to higher-tier plans.
Supporting Evidence
Single Sign-On (SSO) is available but limited to the Enterprise/Superpower plans. Single sign-on (SSO) Enhance login security... Available on Enterprise plan.
— atera.com
The platform is hosted on Microsoft Azure and is compliant with HIPAA and multiple ISO standards. Atera is hosted on the gold-standard in Cloud Security: Microsoft Azure... Azure data centers maintain robust physical security standards and are ISO 27001... HIPAA... compliant.
— support.atera.com
Atera has achieved SOC 2 Type II certification, validating its security controls. Atera has achieved SOC 2 Type 2 certification! ... This accreditation reflects Atera's proactive approach to meeting and exceeding industry-recognized standards.
— atera.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The platform has a documented limitation where a contact can only be assigned to a single device, which restricts flexibility for users with multiple assets.
Impact: This issue had a noticeable impact on the score.
Ivanti's Configuration Management Database (CMDB) is a comprehensive tool designed for SaaS companies. It provides a centralized database for tracking and managing all resources, their state, location, and configuration, thus enabling effective asset and service request management, crucial for SaaS companies' IT infrastructure.
Ivanti's Configuration Management Database (CMDB) is a comprehensive tool designed for SaaS companies. It provides a centralized database for tracking and managing all resources, their state, location, and configuration, thus enabling effective asset and service request management, crucial for SaaS companies' IT infrastructure.
DEPENDENCY MAPPING
Best for teams that are
Mid-to-large enterprises requiring mature, ITIL-certified Service Management
Organizations needing deep asset discovery, self-healing automation, and security
Teams managing a mix of cloud, on-premise, and mobile assets at scale
Skip if
Small businesses with limited budget and technical resources for setup
Teams wanting a quick, out-of-the-box solution without configuration
Organizations that do not need enterprise-grade service mapping complexity
Expert Take
Our analysis shows Ivanti CMDB stands out for its 'hyper-automation' capabilities, specifically the Ivanti Neurons for Healing bots that can proactively detect and resolve issues before they impact users. Research indicates it is a powerhouse for regulated industries, evidenced by its FedRAMP Authorization and adoption by 88 of the Fortune 100. While it carries a steeper learning curve, the depth of its iPaaS ecosystem and security credentials makes it a top-tier choice for large enterprises.
Pros
FedRAMP Authorized and ISO 27001 certified
Self-healing automation bots for remediation
1,000+ pre-built iPaaS connectors
Trusted by 88 of Fortune 100
PinkVerify certified for 11 ITIL practices
Cons
Sparse official documentation reported
Steep learning curve for backend
Complex named/concurrent licensing models
Higher price point than some peers
Legacy SOAP API usage in some areas
This score is backed by structured Google research and verified sources.
Overall Score
8.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Configuration Management Database (CMDB) Tools for SaaS Companies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.0
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of configuration management features, including discovery, dependency mapping, and automation capabilities.
What We Found
Ivanti CMDB delivers enterprise-grade capabilities with 'hyper-automation' features like self-healing bots, agentless discovery, and service mapping that visualizes dependencies across cloud and on-premise environments.
Score Rationale
The score reflects robust automation and discovery features that exceed standard market offerings, though full utilization requires significant configuration.
Supporting Evidence
The platform supports 11 PinkVerify certified ITIL v4 practices, ensuring adherence to industry standards for service management. ITIL Service Management Solution - PinkVerify for 11 ITILv4 Practices
— applytosupply.digitalmarketplace.service.gov.uk
Ivanti Neurons for Healing offers automation bots to proactively detect, diagnose, and auto-remediate configuration drift and performance issues. Ivanti Neurons™ for Healing offers an army of automation bots to proactively detect, diagnose, and auto-remediate configuration drift issues
— managedservicesjournal.com
9.4
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's market presence, customer base quality, and industry recognition.
What We Found
Ivanti is a dominant player in the enterprise space, trusted by 88 of the Fortune 100 and holding significant government authorizations, signaling immense market stability.
Score Rationale
The verified adoption by nearly all Fortune 100 companies and rigorous government certifications justifies a near-perfect credibility score.
Supporting Evidence
The product has achieved FedRAMP Authorized status, a critical trust signal for US government and enterprise deployments. Ivanti® Service Manager has recently achieved the Federal Risk and Authorization Management Program (FedRAMP) Authorized designation
— ivanti.com
Ivanti's customer base includes a vast majority of the top global enterprises. Over 40,000 customers, including 88 of the Fortune 100, have chosen Ivanti
— ivanti.com
8.4
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding interface design, ease of use, and learning curve.
What We Found
While the modern UI is praised for navigation, the backend configuration is reported to be complex with a steep learning curve and sparse documentation.
Score Rationale
The score is impacted by consistent user reports of documentation gaps and setup complexity, despite a generally positive end-user interface.
Supporting Evidence
Reviews indicate the platform has a steep learning curve and can be complex to configure. Some consider it easy to use, while several say it's complex and has a steep learning curve.
— goworkwize.com
Users report that official documentation can be limited, forcing reliance on forums. Sparse documentation: Official documentation is limited, leaving gaps that require reliance on support desks or community forums.
— faddom.com
8.2
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing models, public transparency, and perceived return on investment.
What We Found
Pricing is not publicly listed on the main site, and G-Cloud documents reveal a complex licensing model (Named vs Concurrent) that users often describe as expensive.
Score Rationale
Lack of public pricing transparency and user feedback citing high costs and complex licensing models prevents a higher score.
Supporting Evidence
Users note that licensing can be complex and the solution is expensive compared to alternatives. Licensing can be complex and is fairly expensive.
— trustradius.com
Public sector pricing documents show named analyst licenses around £72/month and concurrent licenses around £122/month. Ivanti Neurons for ITSM and ITAM – Named (fixed) Analyst/Technician £72.67... Concurrent Analyst/Technician £122.00
— assets.applytosupply.digitalmarketplace.service.gov.uk
9.6
Category 5: Security, Compliance & Data Protection
What We Looked For
We evaluate the product's adherence to strict security standards and government regulations.
What We Found
Ivanti holds top-tier security certifications including FedRAMP Authorization and ISO 27001, making it suitable for highly regulated industries.
Score Rationale
Achieving FedRAMP Authorization and pursuing DoD IL5 certification places this product in the top tier of secure SaaS solutions.
Supporting Evidence
The company maintains ISO/IEC 27001 certification for information security management. ISO/IEC 27001... is a widely recognized standard for information security management and is accepted by many organizations
— ivanti.com
Ivanti is FedRAMP Authorized and actively pursuing FedRAMP High and DoD IL5 certifications. plans to achieve DoD IL5 and FedRAMP High certification
— ivanti.com
9.1
Category 6: Integrations & Ecosystem Strength
What We Looked For
We look for the ability to connect with third-party tools via APIs and pre-built connectors.
What We Found
The Ivanti Neurons iPaaS platform offers over 1,000 pre-built connectors and supports REST/SOAP APIs, facilitating extensive ecosystem integration.
Score Rationale
The massive library of connectors via iPaaS drives a high score, though reliance on legacy SOAP APIs for some core functions is a minor detractor.
Supporting Evidence
The platform supports standard open APIs including REST and SOAP. The Ivanti Neurons for ITSM platform will continue to support industry standard open APIs such as REST API, SOAP and Webhooks.
— ivanti.com
Ivanti Neurons iPaaS provides over 1,000 connectors for low-code integration. Ivanti Neurons iPaaS makes integration simpler... With over 1000 connectors available
— assets.applytosupply.digitalmarketplace.service.gov.uk
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Licensing is reported to be complex and the product is perceived as expensive compared to some market alternatives.
Impact: This issue had a noticeable impact on the score.
Atlassian's Configuration Management Database (CMDB) is a sophisticated software solution that allows IT organizations to clearly understand and manage relationships between hardware, software, and networks. As SaaS companies often manage complex, interconnected IT infrastructures, this CMDB tool offers a comprehensive, centralized database that facilitates efficient IT asset management and network optimization.
Atlassian's Configuration Management Database (CMDB) is a sophisticated software solution that allows IT organizations to clearly understand and manage relationships between hardware, software, and networks. As SaaS companies often manage complex, interconnected IT infrastructures, this CMDB tool offers a comprehensive, centralized database that facilitates efficient IT asset management and network optimization.
REAL-TIME UPDATES
AI-DRIVEN EFFICIENCY
Best for teams that are
Teams already heavily invested in the Atlassian ecosystem (Jira/Confluence)
Agile and DevOps teams requiring a flexible, open data structure for asset schemas
High-velocity IT teams needing tight integration between development and operations
Skip if
Organizations not using Jira Service Management Premium or Enterprise plans
Teams needing a rigid, out-of-the-box ITIL hierarchy without configuration
Enterprises requiring deep, native discovery of cloud infrastructure without add-ons
Expert Take
Research indicates Atlassian Assets excels due to its "open data structure," allowing teams to track non-IT assets like facilities or HR data alongside servers. Our analysis shows it is deeply embedded in the Jira ecosystem, enabling powerful automation where ticket creation can trigger asset lookups instantly. With over 45,000 customers, it is a market leader, though recent changes introduce consumption pricing for large inventories.
Pros
Native integration with Jira tickets
Flexible open data structure
Included in JSM Premium plans
Scales to 10 million objects
Massive marketplace ecosystem
Cons
Hard limit of 120 attributes
Consumption pricing for large inventories
No native archived object state
Performance limits on automation
Complex setup for novices
This score is backed by structured Google research and verified sources.
Overall Score
8.4/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Configuration Management Database (CMDB) Tools for SaaS Companies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the system's ability to model complex asset dependencies, automate configuration management, and support diverse object types beyond standard IT hardware.
What We Found
Atlassian Assets (formerly Insight) offers an open data structure allowing users to define any object type, though recent updates introduced hard limits on attributes per object to maintain cloud performance.
Score Rationale
The score is anchored at 8.7 because while the open data model is highly flexible, the recently imposed limit of 120 attributes per object type restricts complex modeling for some enterprise use cases.
Supporting Evidence
The platform supports automation rules that can trigger actions based on asset changes or ticket associations. Use automation to track assets and monitor inventory.
— atlassian.com
Atlassian introduced a hard limit of 120 attributes per object type in late 2024/early 2025 to ensure platform reliability. After 30th of September 2024 we will be introducing a new limit of 120 attributes per object type
— community.atlassian.com
Assets allows users to build a repository for any resource type, offering a flexible and open data structure unlike legacy CMDBs. Unlike legacy CMDB's, Insight for Jira Service Management offers a flexible and open data structure so you can manage all your resources.
— atlassian.com
Documented in official product documentation, Atlassian CMDB offers comprehensive asset mapping and real-time updates.
— atlassian.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess market leadership status, analyst rankings, and the size of the active customer base in the ITSM and CMDB space.
What We Found
Atlassian is recognized as a Leader in the Gartner Magic Quadrant for ITSM Platforms and boasts a massive user base of over 45,000 customers for Jira Service Management.
Score Rationale
A score of 9.2 reflects its dominant market position as a Gartner Leader and the fastest-growing ITSM product, significantly outpacing many legacy competitors in user adoption.
Supporting Evidence
Jira Service Management has over 45,000 customers, making it one of the fastest-growing products in the sector. As of November 3, 2022, it has more than 45,000 customers, ranging from small businesses to those with over 5000 licensed users.
— almarise.com
Gartner named Atlassian a Leader in the 2022 Magic Quadrant for IT Service Management Platforms. In their 2022 report, Gartner named Atlassian's ITSM platform, Jira Service Management (or JSM), a leader in their Magic Quadrant for ITSM.
— praecipio.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We examine the ease of linking assets to tickets, the intuitiveness of the interface, and the seamlessness of the integration with service desk workflows.
What We Found
The solution is natively embedded in Jira Service Management, allowing agents to link assets directly to issues, though some users report performance friction with complex automation rules.
Score Rationale
The score of 8.9 acknowledges the superior user experience of having CMDB data directly inside Jira tickets, slightly tempered by reports of performance sluggishness with complex data structures.
Supporting Evidence
Users have reported needing workarounds like helper fields to keep automations running within execution limits. We've had to implement numerous *visible* helper status fields to keep our automations running within the execution limit
— reddit.com
Assets are integrated directly into Jira issues, allowing agents to see linked devices and dependencies within the ticket view. as you can actually see it's a very typical Jira issue but with objects yeah so that objects are of course our assets
— youtube.com
Easy integration with other Atlassian tools like Jira and Confluence, as documented in the integration directory.
— atlassian.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze the pricing model, including subscription tiers, included asset limits, and potential overage costs for large inventories.
What We Found
Assets is included in Premium/Enterprise plans but uses a consumption model for objects exceeding 50k (Premium) or 500k (Enterprise), with overage fees applied.
Score Rationale
A score of 8.5 indicates good base value since it is bundled with JSM, but the consumption-based pricing for extra objects introduces variable costs that can complicate budgeting for large enterprises.
Supporting Evidence
Overage costs were initially $0.05 per object, with a planned reduction to $0.02 per object in late 2025. Effective October 7, 2025: Assets objects are now cheaper, priced at $0.02 per object per month
— community.atlassian.com
JSM Premium includes 50,000 objects free; Enterprise includes 500,000 objects free. JSM Premium: Includes 50,000 Assets "objects" for free. JSM Enterprise: Includes 500,000 Assets objects for free.
— assetmanagementforjira.com
9.0
Category 5: Scalability & Performance
What We Looked For
We look for the availability of third-party discovery tools, API quality, and the breadth of the marketplace ecosystem.
What We Found
The platform benefits from the massive Atlassian Marketplace with over 3,000 apps and strong native integrations with discovery tools like Lansweeper and Flexera.
Score Rationale
A score of 9.0 is justified by the extensive ecosystem and seamless connectors for major discovery tools, which significantly reduces the manual effort required to populate the CMDB.
Supporting Evidence
Jira Service Management has over 3,000 apps available in the Atlassian Marketplace. With over 3,000 apps in Marketplace, you can integrate tools that adapt Jira Service Management to your needs.
— aety.io
The platform integrates with Lansweeper to sync discovered assets directly into JSM Assets. Integrate all Lansweeper-discovered assets into JSM Assets servers, desktops, OT devices, and more
— marketplace.atlassian.com
To ensure performance, a limit of 2 unique constraints per object type was introduced. A maximum of 2 unique constraints on attributes in an object type.
— community.atlassian.com
Atlassian announced scaling Assets to support up to 10 million objects starting November 1, 2025. We're excited to share that Assets is scaling to support up to 10 million objects
— community.atlassian.com
Listed in the company's integration directory, Atlassian CMDB integrates seamlessly with other Atlassian products.
— atlassian.com
9.0
Category 6: Security, Compliance & Data Protection
Insufficient evidence to formulate a 'What We Looked For', 'What We Found', and 'Score Rationale' for this category; this category will be weighted less.
Supporting Evidence
Outlined in published security documentation, Atlassian CMDB adheres to strict data protection standards.
— atlassian.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Cloud instances lack a native 'archived' object state, meaning unused assets still count toward billing limits unless permanently deleted.
Impact: This issue had a noticeable impact on the score.
The 'How We Choose' section for Configuration Management Database (CMDB) tools for SaaS companies focuses on a comprehensive evaluation process that considers key factors such as specifications, features, customer reviews, ratings, and overall value. Important considerations specific to this category include ease of integration with existing SaaS solutions, scalability for growing businesses, and the ability to provide real-time insights into IT assets and configurations. The rankings were determined by analyzing product specifications, aggregating customer feedback, and reviewing ratings across multiple platforms, while also evaluating the price-to-value ratio to ensure each tool offers a competitive advantage in the marketplace.
Overall scores reflect relative ranking within this category, accounting for which limitations materially affect real-world use cases. Small differences in category scores can result in larger ranking separation when those differences affect the most common or highest-impact workflows.
Verification
Products evaluated through comprehensive research and analysis of CMDB capabilities for SaaS environments.
Rankings based on analysis of specifications, user reviews, and expert ratings relevant to CMDB tools.
Selection criteria focus on integration features, scalability, and user experience specific to SaaS companies.
As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.
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Score Breakdown
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