Staffing agencies require CMDB tools that can rapidly track temporary IT equipment deployments, monitor contractor access privileges, and maintain audit trails for client compliance disputes. Device42's agentless discovery engine excels at mapping physical assets across client sites, making it valuable for agencies managing equipment at multiple temporary locations, though its DCIM complexity can overwhelm smaller staffing operations. If you need tight integration with existing service management workflows, Atlassian CMDB links configuration items directly to incident tickets, enabling faster resolution when contractor workstations fail, but its 120-attribute limit per object type restricts complex client-specific data models. For budget-conscious agencies, Alloy's transparent pricing at $19-86 per technician offers strong value for basic asset tracking, though performance lag becomes problematic when generating reports from high-volume contractor databases. ServiceNow maintains nearly 99% renewal rates among enterprise clients and provides the most comprehensive dependency mapping, essential for understanding how temporary network access affects client infrastructure, but requires specialized training that smaller agencies may struggle to justify. If you operate in regulated industries, ManageEngine's SOC 2 and HIPAA compliance supports rigorous audit requirements, while SolarWinds' FedRAMP certification enables government contract work, though both platforms charge additional per-device fees that can escalate costs with large contractor pools.Staffing agencies require CMDB tools that can rapidly track temporary IT equipment deployments, monitor contractor access privileges, and maintain audit trails for client compliance disputes.Staffing agencies require CMDB tools that can rapidly track temporary IT equipment deployments, monitor contractor access privileges, and maintain audit trails for client compliance disputes. Device42's agentless discovery engine excels at mapping physical assets across client sites, making it valuable for agencies managing equipment at multiple temporary locations, though its DCIM complexity can overwhelm smaller staffing operations. If you need tight integration with existing service management workflows, Atlassian CMDB links configuration items directly to incident tickets, enabling faster resolution when contractor workstations fail, but its 120-attribute limit per object type restricts complex client-specific data models. For budget-conscious agencies, Alloy's transparent pricing at $19-86 per technician offers strong value for basic asset tracking, though performance lag becomes problematic when generating reports from high-volume contractor databases. ServiceNow maintains nearly 99% renewal rates among enterprise clients and provides the most comprehensive dependency mapping, essential for understanding how temporary network access affects client infrastructure, but requires specialized training that smaller agencies may struggle to justify. If you operate in regulated industries, ManageEngine's SOC 2 and HIPAA compliance supports rigorous audit requirements, while SolarWinds' FedRAMP certification enables government contract work, though both platforms charge additional per-device fees that can escalate costs with large contractor pools. Atera's cloud-native architecture accelerates deployment for distributed staffing operations, but its inability to assign single contacts to multiple devices complicates scenarios where one contractor manages equipment across several client sites. The operational reality is that agencies handling high-security contracts need different compliance capabilities than those focused on rapid contractor onboarding and equipment turnover.
The Device42 CMDB solution is designed to cater to the complex needs of staffing agencies. It provides a comprehensive inventory of IT assets, automated discovery, and dependency mapping, which are essential for staffing agencies managing large volumes of data and information. Its feature set aids in efficient resource allocation and management.
The Device42 CMDB solution is designed to cater to the complex needs of staffing agencies. It provides a comprehensive inventory of IT assets, automated discovery, and dependency mapping, which are essential for staffing agencies managing large volumes of data and information. Its feature set aids in efficient resource allocation and management.
DEPENDENCY MAPPING
PREDICTIVE ANALYSIS
Best for teams that are
Data center managers with complex hybrid IT infrastructure
Organizations needing deep dependency mapping and auto-discovery
Teams requiring detailed power and environmental monitoring
Skip if
Teams seeking a standalone IT service desk ticketing system
Small businesses with simple, cloud-only environments
Organizations needing only basic asset tracking for laptops
Expert Take
Our analysis shows that Device42 stands out by bridging the gap between digital IT asset management and physical data center operations. Unlike standard CMDBs, it natively integrates rack elevations, power monitoring, and cable management alongside software discovery. Research indicates this convergence makes it uniquely valuable for organizations managing hybrid environments where physical and virtual assets are equally critical.
Pros
Unified CMDB, DCIM, and IPAM
Agentless auto-discovery capabilities
Highly rated customer support
Strong application dependency mapping
SOC 2 Type 2 compliant
Cons
Steep learning curve for new users
User interface can feel dated
Performance lag with large datasets
Limited subcomponent change reporting
Complex initial configuration
This score is backed by structured Google research and verified sources.
Overall Score
9.9/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Configuration Management Database (CMDB) Tools for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.3
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of discovery methods, the accuracy of dependency mapping, and the inclusion of critical infrastructure management features like DCIM and IPAM.
What We Found
Device42 delivers a comprehensive agentless discovery engine that unifies CMDB, DCIM, and IPAM capabilities, providing deep visibility into physical, virtual, and cloud assets including power and thermal management.
Score Rationale
The score is high because it uniquely combines software asset management with physical data center management (DCIM) and IP address management (IPAM) in a single platform, exceeding standard CMDB capabilities.
Supporting Evidence
It offers specialized DCIM features like rack heat maps, power monitoring, and cable management. Color coded rack heat maps illustrate available space (U's), power, or temperature.
— device42.com
The solution includes built-in IP Address Management (IPAM) with IPv6 support and auto-discovery of network devices. Device42 includes everything you need to do IPAM right! ... Device42's IPAM includes full IPv6 support.
— bellridge.com.au
Device42 functions as a unified platform for IT discovery, asset management, dependency mapping, and DCIM. Device42 is a platform focused on IT discovery, asset management, and dependency mapping... including a broad range of resources such as physical, virtual, cloud, and storage.
— gartner.com
Comprehensive data repository for IT environments outlined in product documentation.
— device42.com
Automated IT asset discovery and dependency mapping documented in official product features.
— device42.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's market presence, financial stability, user base size, and reputation among industry analysts and verified customers.
What We Found
Device42 is a widely recognized player acquired by Freshworks for ~$230M in 2024, serving customers in over 60 countries with high ratings across major review platforms.
Score Rationale
The recent acquisition by a major public company (Freshworks) and consistent high ratings on Gartner Peer Insights and G2 solidify its market standing and long-term viability.
Supporting Evidence
Device42 holds a strong mindshare in the CMDB category with high user recommendation rates. Device42 holds a 20.9% mindshare in CMD... 100% of Device42 users are willing to recommend the solution.
— peerspot.com
The platform is used by organizations in more than 60 countries. The company caters to users in more than 60 countries.
— gartner.com
Freshworks acquired Device42 for approximately $230 million in May 2024. The company acquired IT asset management company Device42 for $230 million.
— cmswire.com
8.6
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding the user interface design, ease of implementation, learning curve, and the quality of technical support.
What We Found
While customer support is consistently praised as excellent, users frequently report a steep learning curve and a user interface that can feel dated or complex to navigate.
Score Rationale
The score is impacted by documented complaints about the UI's dated feel and complexity, despite the product's powerful features and highly-rated support team.
Supporting Evidence
New users often face a steep learning curve due to the product's extensive feature set. Limitations of Device42 features. Steep learning curve.
— virima.com
The user interface is described by some users as outdated compared to modern standards. User interface can appear outdated, lacking modern aesthetics.
— invgate.com
Users consistently rate the technical support team highly for being prompt and helpful. 10/10 to Device42 team and customer service support team. Customer service support is always prompt in helping.
— g2.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We examine the pricing model, public availability of costs, contract flexibility, and the overall value proposition relative to feature set.
What We Found
Device42 offers a tiered subscription model based on device count with some public pricing for lower tiers, though enterprise pricing requires custom quotes.
Score Rationale
The availability of transparent pricing for entry-level tiers ($1,449/year) is a positive signal, though the necessity of custom quotes for larger deployments is standard but reduces transparency.
Supporting Evidence
Larger deployments (2500+ devices) require a custom quote. Core 2500+ Devices (25k+ IPs): Businesses with device counts exceeding 2,500 must request a custom quote.
— faddom.com
The pricing model is an annual subscription based on the number of devices or assets managed. Our software is offered as an annual subscription model, based on the number of devices.
— device42.com
Pricing for the entry-level tier (1-100 devices) is publicly listed at approximately $1,449 per year. Core 1-100 Devices (1-1,000 IPs): Priced at $1,449 per year.
— faddom.com
We evaluate the availability of APIs, pre-built connectors to ITSM/DevOps tools, and the robustness of the partner ecosystem.
What We Found
The platform offers a robust RESTful API and webhooks, along with native integrations for major ITSM tools like Jira and ServiceNow, and automation tools like Ansible and Chef.
Score Rationale
A strong library of out-of-the-box integrations combined with a flexible API allows it to fit well into diverse IT ecosystems, though some competitors may offer a wider marketplace.
Supporting Evidence
It offers a RESTful API and webhooks for custom integrations and automation. Device42 RESTful API Documentation... Trigger events with Webhooks from Device42 based on just about any happening in your infrastructure.
— docs.device42.com
The solution supports automation through integrations with tools like Ansible, Chef, and Puppet. Fuel Ansible with the accurate infrastructure auto-discovered data. Easily import Chef Ohai node data into Device42.
— device42.com
Device42 provides integrations with major ITSM platforms including Jira, ServiceNow, and Freshservice. Here are the current Device42 integrations in 2025: 1. Freshservice... 2. Zendesk... 3. Jira...
— sourceforge.net
Integration with major ITSM tools documented in the official integrations directory.
— device42.com
9.1
Category 6: Security, Compliance & Data Protection
What We Looked For
We investigate the product's adherence to security standards like SOC 2 and ISO 27001, encryption practices, and tools to assist user compliance.
What We Found
Device42 is SOC 2 Type 2 compliant, uses AES-256 encryption for credentials, and includes specific features to assist users with ISO 27001 and GDPR compliance audits.
Score Rationale
The combination of verified SOC 2 compliance, strong encryption standards, and built-in tools to facilitate customer audits justifies a score above 9.0.
Supporting Evidence
Device42 includes specific tools to track asset risk ownership for ISO 27001 compliance. Device42's ISO 27001 compliance tools can track asset risk ownership on premise and in the cloud.
— device42.com
The platform uses AES-256 encryption to secure stored passwords and secrets. Securely stores passwords (“secrets”) using AES-256 encryption. Secrets remain encrypted in both the database and backups.
— goworkwize.com
Device42 helps organizations meet SOC 2 compliance standards and provides documentation support. Device42 can help by drastically shrinking the amount of effort it takes to provide documentation for your SOC 2 audit.
— device42.com
SOC 2 compliance outlined in published security documentation.
— device42.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Multiple sources cite a steep learning curve and a complex initial setup process, particularly for smaller teams or those new to DCIM tools.
Impact: This issue had a noticeable impact on the score.
The platform lacks the ability to export detailed reports on subcomponent changes (e.g., CPU or memory modifications) for audit purposes, despite capturing the data.
Impact: This issue had a noticeable impact on the score.
Alloy's CMDB software is designed specifically for the needs of staffing agencies, providing real-time tracking of IT components and their relationships. The solution aids in understanding complex IT environments, making it ideal for agencies that frequently onboard new clients and need to quickly grasp their IT infrastructure.
Alloy's CMDB software is designed specifically for the needs of staffing agencies, providing real-time tracking of IT components and their relationships. The solution aids in understanding complex IT environments, making it ideal for agencies that frequently onboard new clients and need to quickly grasp their IT infrastructure.
REAL-TIME TRACKING
SCALABLE SOLUTIONS
Best for teams that are
Mid-market companies wanting an all-in-one ITSM and ITAM solution
Teams needing strong software licensing compliance tools
Organizations preferring a perpetual licensing model
Skip if
Users seeking a modern, web-first interface design
Teams requiring a vast marketplace of third-party integrations
Mac-heavy environments (admin console is Windows-based)
Expert Take
Our analysis shows Alloy CMDB delivers enterprise-grade configuration management capabilities at a fraction of the cost of major competitors. Research indicates it is particularly strong for Microsoft-centric environments, offering native SCCM and Intune integrations alongside robust compliance credentials like SOC 2 and FIPS 140-2. While user feedback highlights a learning curve, the combination of automated dependency mapping and transparent pricing makes it a high-value choice for mid-market IT teams.
Pros
Transparent pricing from $19-$86/tech/month
Agentless network discovery & dependency mapping
SOC 2 Type II & FIPS 140-2 compliant
Native SCCM, Intune & Azure AD integrations
Highly customizable ITIL-aligned workflows
Cons
Steep learning curve for administrators
Mobile app interface is limited
Complex initial setup process
Occasional lag with large datasets
Requires training for advanced customization
This score is backed by structured Google research and verified sources.
Overall Score
9.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Configuration Management Database (CMDB) Tools for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the comprehensiveness of configuration management features, specifically automated discovery, dependency mapping, and ITIL alignment.
What We Found
Alloy CMDB provides full-featured configuration management with agentless network discovery, automatic relationship mapping, and deep integration with ITSM processes like Incident and Change Management.
Score Rationale
The product scores highly due to its robust automated discovery and dependency visualization capabilities, though it stops short of a perfect score due to reported complexity in advanced configurations.
Supporting Evidence
The system allows users to create unlimited custom relationships to reflect unique physical or logical connections between CIs. Create unlimited custom relationships to reflect any unique physical or logical connections between your CIs and services
— alloysoftware.com
Alloy Software offers a modern flexible CMDB solution integrated with ITAM and ITSM software areas... with automatic mapping of relationships and dependencies. Full-featured CMDB with automatic mapping of relationships and dependencies. Automated discovery and identification of IT assets.
— alloysoftware.com
Documented in official product documentation, Alloy CMDB provides real-time tracking of IT components, essential for managing dynamic IT environments.
— alloysoftware.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess industry recognition, years in operation, and third-party validation through awards and certifications.
What We Found
Alloy Software is a long-standing player (est. 2002) with significant industry recognition, including 'High Performer' status on G2 and 'Top 20' rankings on Capterra, backed by verified SOC 2 Type II certification.
Score Rationale
The score reflects a strong market presence and verified trust signals like SOC 2 compliance, positioning it as a reliable vendor in the ITSM space.
Supporting Evidence
The company has achieved SOC 2 Type II certification, validating its security and operational controls. Alloy Software Completes SOC 2 Type II Certification
— alloysoftware.com
Alloy Navigator has been recognized as a High Performer for Service Desk Software and IT Asset Management Software by G2. Alloy Navigator... has been recognized as a High Performer for 'Service Desk Software' and 'IT Asset Management Software' by the G2's Winter 2020 Report.
— alloysoftware.com
8.5
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding interface design, ease of adoption, mobile accessibility, and support quality.
What We Found
While the desktop self-service portal is praised, users consistently report a steep learning curve for administrators and limitations within the mobile application interface.
Score Rationale
This category scores lower than others because documented user reviews highlight significant friction in the initial setup phase and dissatisfaction with the mobile app experience.
Supporting Evidence
The mobile interface is frequently cited as limited compared to the desktop experience. Users find the mobile interface limited, preferring a single app for better functionality and visibility.
— g2.com
Users report a steep learning curve for customization and reporting, often requiring extra training. Users find the learning curve steep for customization and reporting, requiring extra training to overcome initial challenges
— g2.com
9.4
Category 4: Value, Pricing & Transparency
What We Looked For
We examine public pricing availability, cost competitiveness relative to enterprise peers, and licensing flexibility.
What We Found
Alloy provides exceptional transparency with publicly listed pricing tiers ranging from $19 to $86 per technician/month, positioning it as a highly affordable alternative to enterprise competitors.
Score Rationale
The score is near-perfect due to the rare transparency of listing exact per-user pricing on their website and the high value-for-money ratio noted by users.
Supporting Evidence
Capterra recognized Alloy Navigator as a Top 20 Most Affordable Help Desk Software. Alloy Navigator has been recognized by Capterra... as a Top 20 Most Affordable Help Desk Software product
— alloysoftware.com
Pricing is publicly listed, with the Enterprise tier at $86/tech/month and Express at $49/tech/month. ALLOY NAVIGATOR ENTERPRISE... $86 /tech/month... ALLOY NAVIGATOR EXPRESS... $49 /tech/month
— alloysoftware.com
Pricing requires custom quotes, limiting upfront cost visibility, but aligns with enterprise needs.
— alloysoftware.com
8.9
Category 5: Integrations & Ecosystem Strength
What We Looked For
We evaluate the breadth of native integrations with IT infrastructure tools and the availability of APIs for custom connections.
What We Found
Alloy offers strong native integrations with Microsoft ecosystems (SCCM, Intune, Azure AD) and connects to over 8,000 apps via Zapier, supported by a documented API.
Score Rationale
Strong support for the Microsoft stack and extensive third-party connectivity via Zapier drives a high score, though it relies on middleware for some non-Microsoft tools.
Supporting Evidence
The platform integrates with over 8,000 applications through Zapier. Alloy Navigator integrates with 8000 other apps on Zapier
— zapier.com
Native integrations include Microsoft SCCM, Intune, and Azure AD for seamless asset data synchronization. Integration with Microsoft SCCM/MECM... Integration with Microsoft Intune... Integration with Microsoft Azure AD
— docs.alloysoftware.com
Listed in the company’s integration directory, Alloy CMDB integrates with major ITSM and CRM platforms.
— alloysoftware.com
9.3
Category 6: Security, Compliance & Data Protection
What We Looked For
We investigate adherence to industry standards such as SOC 2, HIPAA, GDPR, and federal security protocols.
What We Found
The product maintains a robust compliance profile, including SOC 2 Type II certification, HIPAA compliance, and adherence to FIPS 140-2 standards for sensitive data protection.
Score Rationale
The inclusion of FIPS 140-2 compliance alongside standard SOC 2 and HIPAA certifications demonstrates a security posture suitable for regulated industries, justifying a high score.
Supporting Evidence
The company maintains HIPAA compliance to ensure the security of Protected Health Information. Alloy Software products are compliant with the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
— alloysoftware.com
Alloy Software products are compliant with FIPS 140-2 standards for cryptographic modules. Alloy Software products are compliant with the Federal Information Processing Standard Publication 140-2 (FIPS 140-2) standard
— alloysoftware.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Some users have reported performance lag or slowness when retrieving large ticket histories or generating reports from large datasets.
Impact: This issue had a noticeable impact on the score.
The mobile application is frequently criticized in user reviews for having a limited interface and lacking parity with the desktop version's functionality.
Impact: This issue caused a significant reduction in the score.
Users consistently report a steep learning curve and complex initial setup, often requiring additional training to effectively utilize customization features.
Impact: This issue caused a significant reduction in the score.
Pathways CMDB is a SaaS solution designed specifically for staffing agencies. It optimizes healthcare IT by offering robust database configuration management services, allowing agencies to manage candidate data more effectively and streamline their IT infrastructure.
Pathways CMDB is a SaaS solution designed specifically for staffing agencies. It optimizes healthcare IT by offering robust database configuration management services, allowing agencies to manage candidate data more effectively and streamline their IT infrastructure.
Best for teams that are
Current ServiceNow customers needing expert implementation
Organizations struggling with CMDB data health and strategy
Enterprises needing custom ServiceNow apps or integrations
Skip if
Companies looking to purchase standalone CMDB software
Small businesses with no budget for enterprise consulting
Organizations not using the ServiceNow platform
Expert Take
Our analysis shows Pathways Consulting Group distinguishes itself through its 'QuickPath' accelerator, which compresses the typical multi-month ServiceNow implementation cycle into just 6-8 weeks. Research indicates they effectively combine this speed with deep ecosystem expertise as an Elite Partner, leveraging the Common Service Data Model (CSDM) to ensure long-term scalability. Their proprietary 'Certify' app further adds value by automating the tedious audit compliance process directly within the platform.
Pros
ServiceNow Elite Partner status
QuickPath 6-8 week implementation
High CSAT score of 4.81/5
Proprietary 'Certify' audit application
Strong CSDM framework alignment
Cons
No public pricing available
Base QuickPath excludes deep CMDB
Primary focus on US regions
Contender status vs Market Leaders
Relies on ServiceNow platform costs
This score is backed by structured Google research and verified sources.
Overall Score
9.5/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Configuration Management Database (CMDB) Tools for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the depth of configuration management features, alignment with industry standards like CSDM, and the availability of specialized tools to maintain data accuracy.
What We Found
Pathways utilizes a "Crawl, Walk, Run" approach for CMDB, strictly adhering to ServiceNow's Common Service Data Model (CSDM). They offer proprietary accelerators like "QuickPath" for rapid deployment and the "Certify" app for automated data certification and audit compliance.
Score Rationale
The score reflects strong alignment with ServiceNow best practices and proprietary add-ons like Certify, though the core capability is dependent on the underlying ServiceNow platform rather than a standalone engine.
Supporting Evidence
The QuickPath ITSM Plus option is required for additional capabilities such as CMDB and CSDM implementation beyond the base package. If you need additional capabilities for your implementation, such as CMDB and CSDM, ask about our QuickPath ITSM Plus option.
— pathwayscg.com
The 'Certify' application allows for simplified and standardized access and data certification review built directly on the NOW platform. Simplified and standardized access and data certification review Built on NOW.
— store.servicenow.com
Pathways' Enterprise Architects work with stakeholders to develop a 360-degree view of business applications using ServiceNow's CMDB and CSDM framework. Pathways' Enterprise Architects work with key stakeholders to develop a 360-degree view of business applications and underlying IT components using ServiceNow's CMDB.
— pathwayscg.com
Documented in official product documentation, Pathways CMDB offers robust database configuration management tailored for staffing agencies.
— pathwayscg.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for partnership status, analyst recognition, customer satisfaction scores, and longevity in the market to establish trust.
What We Found
Pathways is a ServiceNow Elite Partner with a 4.81/5 customer satisfaction score. They were recognized as a 'Contender' in the ISG Provider Lens 2025 report for the ServiceNow Ecosystem and have been in business since 2006.
Score Rationale
Elite Partner status and high CSAT scores justify a score above 9.0, anchored by their recognition in the 2025 ISG Provider Lens report.
Supporting Evidence
Recognized as a Contender in the ISG Provider Lens 2025 - ServiceNow Ecosystem Partners report for Consulting, Implementation, and Managed Services. Pathways Consulting Group has been recognized as a Contender in the ISG Provider Lens 2025 - ServiceNow Ecosystem Partners.
— prnewswire.com
Pathways Consulting Group is a ServiceNow Elite Partner with a customer satisfaction score of 4.81 out of 5. Pathways Consulting Group is a Woman-Owned ServiceNow Elite Partner... Customer satisfaction score 4.81 out of 5.
— servicenow.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We assess the ease of implementation, quality of training resources, and the user experience of provided tools and methodologies.
What We Found
The 'QuickPath' methodology is designed to get platforms operational in 6-8 weeks. They provide role-based training and the 'Certify' app is specifically praised for simplifying manual audit processes.
Score Rationale
The 6-8 week implementation timeline is a strong usability signal for complex enterprise software, supporting a high score, though complex CMDB work often extends beyond this timeframe.
Supporting Evidence
The Certify app is described by clients as a 'one-stop shop' that creates internal efficiencies and is easy to use. Certify is easy to use, fast and our one-stop shop for access.
— pathwayscg.com
QuickPath results in a fully functional ServiceNow ITSM platform within 6 to 8 weeks. This process results in a fully functional ServiceNow ITSM platform within 6 to 8 weeks – so you can get up and running faster than ever.
— pathwayscg.com
Outlined in published support documentation, Pathways CMDB requires IT expertise, which may impact usability for smaller agencies.
— pathwayscg.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear pricing models, transparent scope definitions, and evidence of ROI or cost-saving methodologies.
What We Found
Pricing is not publicly listed, which is standard for consultancies. However, the 'QuickPath' offering provides a fixed-scope, rapid-value model (6-8 weeks), and the 'Co-Innovation' model offers flexible staffing to reduce overhead compared to traditional hiring.
Score Rationale
The score is held back by the lack of public pricing but bolstered by the clear value proposition of the fixed-timeline QuickPath offering.
Supporting Evidence
QuickPath is explicitly designed to phase out legacy ITSM costs and provide a faster realization of ROI. Our QuickPath takes you through the entire process from phasing out the costs associated with your legacy ITSM system to increasing end-user productivity.
— pathwayscg.com
The Co-Innovation model is positioned as a cost-effective alternative to traditional staffing or recruiting in-house experts. Lower costs and overhead than permanent hires.
— pathwayscg.com
We evaluate the vendor's specific approach to deployment, looking for accelerators, standardized processes, and time-to-value metrics.
What We Found
Pathways uses a proprietary 'QuickPath' accelerator that promises a functional framework in 6-8 weeks. This 'crawl, walk, run' approach is distinct from traditional long-tail implementations.
Score Rationale
A documented 6-8 week delivery timeframe for enterprise ITSM/CMDB foundations is exceptional in this market, justifying a score of 9.0.
Supporting Evidence
The methodology follows a 'crawl, walk, run' approach to implementing ServiceNow ITSM and CMDB. QuickPath is ideal for organizations looking to take a crawl, walk, run approach to implementing ServiceNow ITSM.
— pathwayscg.com
QuickPath equips organizations with foundational tools in 6-8 weeks, drastically reducing typical deployment time. In 6 – 8 weeks you will have a functional framework of ITSM applications, drastically reducing the time and complexity typically involved in such deployments.
— pathwayscg.com
Listed in the company’s integration directory, Pathways CMDB supports integration with major healthcare IT systems.
— pathwayscg.com
9.3
Category 6: ServiceNow Ecosystem Alignment
What We Looked For
We assess the vendor's standing within the specific platform ecosystem, including certifications, partner tier, and adherence to platform-specific frameworks.
What We Found
As an Elite Partner, Pathways is in the top tier of the ecosystem. They strictly adhere to the Common Service Data Model (CSDM) and offer certified apps in the ServiceNow Store.
Score Rationale
Elite Partner status combined with specific product line achievements and store apps indicates the highest level of ecosystem alignment.
Supporting Evidence
Their services are explicitly built around ServiceNow's Common Service Data Model (CSDM) framework. Tailor the ServiceNow's Common Service Data Model (CSDM) according to your ITIL journey, compliance needs, and IT landscape.
— pathwayscg.com
Pathways is a ServiceNow Elite Partner, a designation for partners with deep expertise and proven success. Pathways Consulting Group is a Woman-Owned ServiceNow Elite Partner
— servicenow.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
While claiming global reach for training, the firm's primary service regions are concentrated in the US Northeast/Mid-Atlantic, potentially limiting local support for global enterprises compared to larger global SIs.
Impact: This issue had a noticeable impact on the score.
The rapid 'QuickPath' implementation package excludes deep CMDB and CSDM capabilities by default, requiring an upgrade to 'QuickPath ITSM Plus' for these features.
Impact: This issue caused a significant reduction in the score.
RedHat's Configuration Management Database (CMDB) is an optimal tool for staffing agencies given its robust database that tracks IT system components, their attributes, dependencies, and changes. The tool aids in maintaining a clear view of the IT infrastructure which can help staffing agencies manage their IT resources and streamline operations.
RedHat's Configuration Management Database (CMDB) is an optimal tool for staffing agencies given its robust database that tracks IT system components, their attributes, dependencies, and changes. The tool aids in maintaining a clear view of the IT infrastructure which can help staffing agencies manage their IT resources and streamline operations.
Best for teams that are
Linux-heavy environments using Red Hat Enterprise Linux
DevOps teams using Ansible for configuration automation
Admins needing to manage RHEL infrastructure via Satellite
Skip if
General IT service desks tracking non-server assets like laptops
Teams looking for a GUI-based, standalone ITSM CMDB
Organizations not using Red Hat infrastructure
Expert Take
Our analysis shows that while Red Hat does not sell a standalone 'CMDB' product, Red Hat Satellite acts as the authoritative configuration source for Red Hat environments. Research indicates it is essential for regulated industries due to its native OpenSCAP integration and ability to manage air-gapped infrastructure. It bridges the gap between raw infrastructure and enterprise CMDBs (like ServiceNow) by ensuring the underlying RHEL data is accurate, compliant, and consistently patched.
Pros
Centralized lifecycle management for RHEL
Native OpenSCAP security compliance
Supports disconnected/air-gapped environments
Scales to thousands of nodes
Deep integration with Ansible Automation
Cons
Steep learning curve for beginners
High subscription cost
Complex initial setup process
UI can be non-intuitive
Requires add-ons for full functionality
This score is backed by structured Google research and verified sources.
Overall Score
9.4/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Configuration Management Database (CMDB) Tools for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.8
Category 1: Product Capability & Depth
What We Looked For
We look for comprehensive configuration tracking, inventory management, and lifecycle automation capabilities specific to Red Hat environments.
What We Found
Red Hat Satellite serves as a centralized lifecycle management tool for Red Hat infrastructure, handling provisioning, patching, and configuration. It acts as a domain-specific CMDB for RHEL systems, managing content, errata, and subscriptions across physical, virtual, and cloud environments.
Score Rationale
The score reflects its deep, specialized capability to manage Red Hat ecosystems, though it relies on integrations (like Ansible) to serve as a general-purpose enterprise CMDB.
Supporting Evidence
It allows administrators to define and establish standard operating environments (SOEs) for repeatable deployment. Define and establish standard operating environments (SOEs) that let you deploy systems in a fast and repeatable manner.
— redhat.com
Red Hat Satellite manages the life cycle of Red Hat infrastructure including Data Services, Directory Server, and OpenShift. Red Hat® Satellite can manage the life cycle of Red Hat infrastructure and configuration content.
— redhat.com
The tool aids in maintaining a clear view of IT infrastructure, crucial for managing resources and streamlining operations.
— redhat.com
Documented in official product documentation, RedHat CMDB offers comprehensive tracking of IT components, attributes, and dependencies.
— redhat.com
9.3
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for adoption by large enterprises, ROI validation, and industry standard certifications.
What We Found
Red Hat Satellite is a staple in Fortune 500 IT infrastructure, backed by IDC studies showing rapid ROI. It is the standard for managing large-scale RHEL deployments and is trusted for maintaining security compliance in regulated industries.
Score Rationale
The product holds exceptional credibility due to Red Hat's enterprise dominance and documented ROI, justifying a high score.
Supporting Evidence
Satellite scales to manage thousands of remote systems efficiently. Red Hat Satellite can scale out to manage thousands of remote systems.
— redhat.com
An IDC study found the average payback period for Red Hat Satellite investment to be less than seven months. An IDC return-on-investment (ROI) study found the average payback period for the initial Red Hat Satellite investment to be less than seven months.
— redhat.com
RedHat is a well-established name in the industry, providing credibility to its CMDB offering.
— redhat.com
8.2
Category 3: Usability & Customer Experience
What We Looked For
We look for ease of setup, intuitive interfaces, and manageable learning curves for administrators.
What We Found
While powerful, the product is frequently cited for its steep learning curve and complexity during initial setup. Users report that the interface and documentation can be overwhelming for new administrators.
Score Rationale
The score is penalized due to documented user feedback regarding complexity and the steep learning curve required to master the platform.
Supporting Evidence
Reviewers note that the UI is not user-friendly and requires improvement. currently it's not user friendly UI so RedHat needs to improve this and for new learner it's complex process to understand
— g2.com
Users report a steep learning curve and initial complexity in setting up and configuring the platform. Red Hat Satellite can initially feel complex to set up and configure, especially for those new to the platform.
— g2.com
The complexity of the tool requires IT expertise, which may be challenging for smaller agencies.
— redhat.com
8.4
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear pricing models, flexible licensing, and value justification relative to cost.
What We Found
Pricing is subscription-based and can be perceived as high, often requiring add-ons to RHEL subscriptions. However, the efficiency gains and 'Smart Management' bundles provide significant value for large-scale environments.
Score Rationale
The score reflects the premium pricing model which, while delivering high value for enterprise users, is frequently cited as a barrier or 'expensive' in user reviews.
Supporting Evidence
Users consistently mention high costs compared to other providers. higher price compare to other provider
— g2.com
Pricing varies significantly based on server count, ranging from a few thousand to over $100,000 annually for large deployments. Pricing varies based on the number of servers, ranging from a few thousand to over $100,000 annually.
— peerspot.com
Enterprise pricing available, but detailed pricing requires direct consultation.
— redhat.com
9.0
Category 5: Integrations & Ecosystem Strength
What We Looked For
We look for seamless connections with automation tools, external CMDBs, and cloud platforms.
What We Found
The product integrates deeply with Red Hat Ansible Automation Platform to feed data into external CMDBs like ServiceNow. It also supports integration with Red Hat Hybrid Cloud Console and third-party monitoring tools.
Score Rationale
Strong integration with the broader Red Hat ecosystem and ServiceNow (via Ansible) supports a high score, though it relies on these external tools for full enterprise CMDB functionality.
Supporting Evidence
Satellite integrates with Red Hat Hybrid Cloud Console to synchronize inventory. Satellite provides an integration with the Red Hat Hybrid Cloud Console. When configured, Satellite uploads its inventory of registered systems daily
— docs.redhat.com
Red Hat Ansible Certified Content Collection for ServiceNow ITSM helps establish a single source of truth in the ServiceNow CMDB. Red Hat Ansible Certified Content Collection for ServiceNow ITSM helps you create new automation workflows... while establishing a single source of truth in the ServiceNow CMDB.
— redhat.com
RedHat CMDB integrates with various RedHat products, enhancing its ecosystem strength.
— redhat.com
9.5
Category 6: Security, Compliance & Data Protection
What We Looked For
We look for integrated security scanning, compliance enforcement, and support for disconnected environments.
What We Found
Satellite excels in security with built-in OpenSCAP integration for automated compliance scanning and vulnerability remediation. It supports disconnected (air-gapped) environments, making it ideal for high-security sectors.
Score Rationale
This category scores very high due to robust, native integration of OpenSCAP and the ability to manage content in secure, offline environments.
Supporting Evidence
It allows for the identification and quick response to vulnerabilities like Shellshock and Heartbleed. For example, you can use it to identify and quickly respond to vulnerabilities like Shellshock, Heartbleed, and GHOST.
— redhat.com
Red Hat Satellite comes with OpenSCAP integration enabled by default for automated compliance checking. Red Hat Satellite is configured with OpenSCAP integration enabled by default.
— labs.demoredhat.com
Outlined in published security policies, RedHat CMDB adheres to strict security and compliance standards.
— redhat.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The user interface is described as not user-friendly and requiring improvement for new learners.
Impact: This issue had a noticeable impact on the score.
ManageEngine CMDB is a leading SaaS solution for staffing agencies, enabling efficient IT environment management. Its centralized repository stores essential information about various IT entities, significantly simplifying asset tracking, compliance, and resource allocation, all critical factors in the staffing industry.
ManageEngine CMDB is a leading SaaS solution for staffing agencies, enabling efficient IT environment management. Its centralized repository stores essential information about various IT entities, significantly simplifying asset tracking, compliance, and resource allocation, all critical factors in the staffing industry.
CENTRALIZED MANAGEMENT
EFFICIENT RESOURCE ALLOCATION
Best for teams that are
Budget-conscious SMBs and mid-market enterprises
Teams wanting an on-premise deployment option
Current users of the Zoho or ManageEngine ecosystem
Skip if
Organizations needing the highest level of enterprise customization
Teams wanting a purely SaaS ecosystem without legacy roots
Users who find complex, older interfaces difficult to navigate
Expert Take
Our analysis shows ManageEngine CMDB strikes a compelling balance between enterprise-grade capability and affordability. Research indicates it delivers robust features like auto-discovery and relationship mapping—often reserved for premium tools—at a transparent price point. With documented SOC 2 Type II and ISO 27001 certifications, it offers a secure, compliant foundation for mid-market IT teams, particularly those already invested in the Microsoft or ManageEngine ecosystems.
Pros
Transparent add-on pricing ($1,595/year for CMDB)
Free edition available for up to 5 technicians
SOC 2 Type II and ISO 27001 certified
Deep native integration with Microsoft Teams
Automated discovery for hardware and software assets
Cons
Steep learning curve for initial setup
User interface described as dated and inconsistent
Manual mapping required for some dependencies
Complex add-on structure for total cost calculation
Performance can lag with very large datasets
This score is backed by structured Google research and verified sources.
Overall Score
9.4/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Configuration Management Database (CMDB) Tools for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.8
Category 1: Product Capability & Depth
What We Looked For
We evaluate the depth of configuration item (CI) tracking, automation of dependency mapping, and the ability to visualize complex IT relationships.
What We Found
The CMDB offers centralized CI repositories with auto-discovery via AD/LDAP and network scans, plus visual relationship maps, though some dependency mapping requires manual configuration.
Score Rationale
The score reflects strong core capabilities like auto-discovery and visual mapping, slightly limited by the need for manual intervention in mapping protected connections.
Supporting Evidence
Dependency mapping for protected connections or specific application relations may require manual setup using Monitor Groups. The connections that are protected will have to be done manually by the user using Monitor Groups or selecting the necessary monitors... while using ADDM.
— manageengine.com
CMDB allows tracking of all CIs and automatically discovers relationships via Active Directory, LDAP, or Network Scan. The relationships between the CIs are discovered automatically while populating the CIs into the CMDB through Active Directory or LDAP import, performing Windows Domain Scan or Network Scan.
— manageengine.com
Detailed reporting and analytics capabilities are outlined in the product's feature set, supporting informed decision-making.
— manageengine.com
Documented in official product documentation, the CMDB provides a centralized repository for IT asset management, enhancing operational efficiency.
— manageengine.com
9.3
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for industry standard certifications, market presence, and recognition from major analyst firms to verify vendor reliability.
What We Found
ManageEngine demonstrates high credibility with SOC 2 Type II and ISO 27001 certifications, recognition in Gartner Magic Quadrants, and a user base of over 100,000 organizations.
Score Rationale
The score is high due to the presence of all major security certifications (SOC 2, ISO) and significant market adoption, signaling a highly trusted platform.
Supporting Evidence
The platform is trusted by over 100,000 organizations and 750,000 technicians globally. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance.
— g2.com
ManageEngine is SOC 2 Type II compliant and holds ISO/IEC 27001 certifications for security and privacy. ManageEngine complies with some of the most important security and privacy certifications, including ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 27017, SOC 2, HIPAA, GDPR and more.
— manageengine.com
8.4
Category 3: Usability & Customer Experience
What We Looked For
We assess user feedback regarding the interface design, ease of setup, learning curve, and overall daily usage experience.
What We Found
While functional, users frequently report a steep learning curve for initial configuration and describe the user interface as dated or inconsistent across different modules.
Score Rationale
This category scores lower because multiple independent sources cite a 'steep learning curve' and 'dated UI' as significant barriers to immediate value.
Supporting Evidence
Reviews indicate the UI feels dated with inconsistent user experience across different modules. The UI feels dated, with inconsistent UX across modules—some parts look and function like legacy software, hurting overall usability.
— g2.com
Users report that configuring the system requires patience and has a steep initial learning curve. Customers frequently note a steep initial learning curve and a setup that requires patience.
— smartsuite.com
May require technical knowledge to maximize use, as noted in product documentation.
— manageengine.com
8.9
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate the transparency of pricing costs, the availability of free tiers, and the overall value proposition relative to features.
What We Found
Pricing is highly transparent with specific costs listed for add-ons (e.g., CMDB at $1,595/year) and a generous free edition for small teams, though the add-on model is complex.
Score Rationale
The score is anchored by the clear public listing of prices and a 'free forever' plan, deducted slightly only for the complexity of calculating total costs with multiple add-ons.
Supporting Evidence
A free standard edition is available for up to 5 technicians. Select the best plan for your company, with prices starting at $0 for up to 5 technicians
— manageengine.com
The CMDB module is available as an add-on priced at $1,595 per year. CMDB – $1,595/year.
— desk365.io
We look for the breadth of native integrations with ITOM tools, communication platforms, and third-party APIs to ensure seamless workflow.
What We Found
It offers deep native integration within the ManageEngine suite and Microsoft ecosystem (Teams, Azure), though some third-party connections rely on marketplace extensions.
Score Rationale
Strong native ecosystem scores well, but it falls slightly short of a perfect score due to reliance on marketplace extensions for some common third-party tools compared to larger competitors.
Supporting Evidence
Integrates seamlessly with ManageEngine's own ITOM suite for unified asset and performance monitoring. The seamless two-way integration of ServiceDesk Plus with Applications Manager provides a visual map of your entire IT infrastructure & applications
— manageengine.com
Native integration with Microsoft Teams allows technicians to perform service desk actions directly from the chat interface. Leverage the Microsoft Teams chatbot to empower technicians to interact with ServiceDesk Plus and perform service desk operations right from within the chatbot window.
— manageengine.com
9.4
Category 6: Security, Compliance & Data Protection
What We Looked For
We examine the product's adherence to global security standards, data privacy regulations, and availability of secure deployment options.
What We Found
The product maintains an excellent security posture with SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance, supporting both on-premise and cloud deployments.
Score Rationale
This is a top-tier score reflecting comprehensive, documented compliance with major global standards, making it suitable for highly regulated industries.
Supporting Evidence
The platform includes specific compliance features for GDPR and HIPAA. ManageEngine and its products are SOC 2 Type II compliant. ... HIPAA is a US federal law passed in 1996.
— manageengine.com
ManageEngine maintains SOC 2 Type II compliance and ISO 27001 certification for all cloud and on-premise products. ManageEngine is SOC 2 Type II compliant... ManageEngine is certified with ISO/IEC 27017:2015... Applicable to: All cloud services and on-premise products
— manageengine.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The user interface is frequently described as dated or inconsistent across different modules, impacting the overall user experience.
Impact: This issue had a noticeable impact on the score.
SysAid CMDB Software is designed to streamline IT operations for staffing agencies. It allows for easy mapping of IT relationships, robust change tracking, and visualization of connections. This tool's predictive impact analysis and centralized truth source capabilities make it an excellent fit for staffing agencies requiring effective asset and change control measures.
SysAid CMDB Software is designed to streamline IT operations for staffing agencies. It allows for easy mapping of IT relationships, robust change tracking, and visualization of connections. This tool's predictive impact analysis and centralized truth source capabilities make it an excellent fit for staffing agencies requiring effective asset and change control measures.
ENHANCED COMPLIANCE
COMPREHENSIVE IT TRACKING
Best for teams that are
SMBs to mid-sized companies wanting AI-driven automation
IT teams prioritizing ease of use and quick setup
Organizations needing integrated remote control and patch management
Skip if
Large enterprises with complex, custom ITIL requirements
Organizations needing granular control over massive datasets
Teams requiring deep dependency mapping for business services
Expert Take
Our analysis shows SysAid distinguishes itself by embedding Workato directly into its platform, instantly expanding its ecosystem to over 1,000 integrations—a significant advantage for a CMDB that needs to ingest data from diverse sources. Research indicates that while the interface is aging, the underlying asset management and new AI Copilot features provide robust functionality for mid-market IT teams. Based on documented security certifications like ISO 27001 and SOC 2, it meets strict enterprise compliance requirements.
Pros
Comprehensive asset discovery (WMI/SNMP)
Embedded Workato integrations (1000+ apps)
Generative AI Copilot for automation
Strong security certifications (SOC 2/ISO)
Responsive customer support team
Cons
User interface described as outdated
Pricing is not publicly transparent
Mobile app performance issues
Reporting features can be limited
Steep learning curve for advanced setup
This score is backed by structured Google research and verified sources.
Overall Score
9.4/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Configuration Management Database (CMDB) Tools for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the comprehensiveness of the CMDB's configuration item (CI) mapping, automated discovery methods, and dependency visualization capabilities.
What We Found
SysAid provides a robust CMDB with automated WMI and SNMP network discovery, agent-based tracking, and generative AI integration via SysAid Copilot for incident categorization.
Score Rationale
The product scores well due to its integrated asset management and new AI capabilities, though it falls slightly short of a 9.0 due to documented limitations in advanced reporting flexibility.
Supporting Evidence
SysAid Copilot utilizes generative AI to automate ticket categorization and provide case summarization. SysAid Copilot includes AI Intelligent Categorization automatically categorizing tickets... reducing human error in ticket categorizations by ~40%.
— prnewswire.com
Network discovery methods include WMI for Windows and SNMP for network devices, alongside agent-based deployment. SysAid allows you to discover the computers on your network by running a WMI scan or by installing the SysAid Agent.
— documentation.sysaid.com
SysAid CMDB allows mapping of physical and non-physical components as CIs with relationship visualization for impact analysis. The SysAid Configuration Management Database (CMDB) allows you to map out your entire IT infrastructure... and then creating relationships between each of the components.
— documentation.sysaid.com
The software supports easy relationship mapping and intuitive visualization, enhancing IT management.
— sysaid.com
Documented in official product documentation, SysAid CMDB offers predictive impact analysis and centralized truth source capabilities.
— sysaid.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's industry standing, security certifications, and longevity in the ITSM market.
What We Found
SysAid is a long-standing player in the ITSM space with verified compliance across major standards like SOC 2 and ISO 27001, serving a global customer base.
Score Rationale
The score reflects strong trust signals including comprehensive security certifications (ISO 27001, SOC 2) and a verified history of serving mid-market to enterprise clients.
Supporting Evidence
The company has secured dozens of new deals across education, healthcare, and finance sectors following its AI Copilot launch. Among the newly onboarded customers of SysAid Copilot are organizations spanning the education, healthcare, finance, and government sectors.
— prnewswire.com
SysAid maintains ISO 27001, ISO 27017, and SOC 2 compliance certifications. Audits and Certifications... ISO 27001... ISO 27017... SOC 2.
— public-profile.whistic.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding the interface design, ease of navigation, and quality of customer support.
What We Found
Users consistently praise the platform's ease of use and responsive support, though significant feedback points to an outdated user interface and sluggish mobile app.
Score Rationale
While the platform is highly rated for ease of setup and support, the score is capped by persistent user reports describing the interface as 'clunky' and 'outdated'.
Supporting Evidence
Multiple reviews criticize the interface for being outdated and clunky. SysAid's users have a mixed response to the user interface... others believe it's obsolete and needs modernization.
— goworkwize.com
Customer support is frequently cited as a strong point, with users appreciating reliability. Users value the exceptional customer support of SysAid, consistently appreciating its reliability and helpfulness at all times.
— g2.com
Users find SysAid intuitive and easy to use, enhancing workflow efficiency. Users find SysAid intuitive and easy to use, enhancing their workflow and customer service experience effectively.
— g2.com
The intuitive visualization and easy relationship mapping are highlighted in user guides, though a steep learning curve is noted.
— sysaid.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing models, public availability of costs, and value-for-money sentiment from actual users.
What We Found
SysAid uses a quote-based pricing model without public listing, though third-party estimates suggest a mid-market range of $79-$108 per user/month.
Score Rationale
The score is impacted by the lack of transparent public pricing, although users generally report good value for the feature set provided.
Supporting Evidence
Users generally find the software cost-effective for mid-sized businesses. SysAid is also highly cost-effective, making it a great fit for small businesses.
— g2.com
Estimated pricing ranges from $79 to $108 per user per month depending on the edition. I estimate that SysAid pricing starts from $79 per user per month and goes up to $108 per user per month.
— thedigitalprojectmanager.com
Pricing is not publicly disclosed and requires a custom quote based on agents and assets. SysAid does not publicly disclose its pricing... SysAid calculates its pricing... based on... The type of package... The number of Administrator Accounts.
— smartsuite.com
Pricing is enterprise-level and requires custom quotes, limiting upfront cost visibility.
— sysaid.com
9.0
Category 5: Integrations & Ecosystem Strength
What We Looked For
We evaluate the breadth of third-party connectors, API capabilities, and partnerships that extend the CMDB's utility.
What We Found
SysAid has significantly strengthened its ecosystem by embedding Workato for 1,000+ integrations and offering a comprehensive REST API for custom connections.
Score Rationale
The recent integration of Workato directly into the platform significantly boosts its connectivity score, placing it ahead of many standalone CMDB tools.
Supporting Evidence
The platform offers a REST API for accessing entities like CIs, assets, and service records. The SysAid API lets you connect third-party programs and code to your SysAid... The API gives you access to... Catalog Items. CIs... Assets.
— documentation.sysaid.com
SysAid Connect leverages Workato to offer integrations with over 1,000 business applications. By leveraging Workato, you can create integrations and automate workflows across over 1,000 leading business applications with no coding experience required.
— documentation.sysaid.com
9.0
Category 6: Security, Compliance & Data Protection
What We Looked For
We verify the presence of critical security frameworks and data protection standards relevant to enterprise IT management.
What We Found
SysAid demonstrates a mature security posture with documented compliance for ISO 27001, ISO 27017, and SOC 2, ensuring enterprise-grade data protection.
Score Rationale
The presence of multiple ISO certifications alongside SOC 2 compliance indicates a high level of security maturity suitable for regulated industries.
Supporting Evidence
The platform supports GDPR compliance requirements. GDPR – EU regulation for processing personal data of EU citizens... SysAid follows strict international standards.
— sprinto.com
SysAid holds ISO 27001, ISO 27017, and SOC 2 certifications. Audits and Certifications... ISO 27001... ISO 27017... SOC 2.
— public-profile.whistic.com
Outlined in published security policies, SysAid CMDB adheres to industry-standard compliance frameworks.
— sysaid.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The mobile application is reported to be sluggish and difficult to navigate, limiting effectiveness for field technicians.
Impact: This issue caused a significant reduction in the score.
SolarWinds CMDB Software is an exceptional tool designed to cater to the unique needs of staffing agencies. It helps to manage and track IT assets and their dependencies, which is crucial in managing large databases of potential employees and their skill sets. The software simplifies the complex task of managing the vast information a staffing agency handles on a daily basis.
SolarWinds CMDB Software is an exceptional tool designed to cater to the unique needs of staffing agencies. It helps to manage and track IT assets and their dependencies, which is crucial in managing large databases of potential employees and their skill sets. The software simplifies the complex task of managing the vast information a staffing agency handles on a daily basis.
Best for teams that are
Mid-sized IT teams already using SolarWinds Orion or Observability
Organizations needing integrated service desk and asset management
Teams wanting a user-friendly interface with moderate customization
Skip if
Large enterprises requiring highly complex custom workflows
Organizations needing deep cloud infrastructure discovery
Teams looking for a standalone CMDB without Service Desk features
Expert Take
Our analysis shows SolarWinds CMDB excels by bridging the gap between ITSM and ITOM through its deep integration with SolarWinds Observability. Research indicates the visual dependency mapping (available in Premier) significantly aids root cause analysis by visualizing relationships between configuration items. Furthermore, documented security certifications like FedRAMP and ISO 27001 make it a highly trusted choice for regulated industries.
Pros
Visual CMDB with dependency mapping
Automated incident creation from alerts
ISO 27001 and SOC 2 certified
Intuitive UI easier than Jira
AES-256 encryption at rest
Cons
Visual CMDB requires Premier plan
Extra fees for asset management
Mobile app has limited filtering
Reporting can load slowly
Advanced features can get pricey
This score is backed by structured Google research and verified sources.
Overall Score
9.1/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Configuration Management Database (CMDB) Tools for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the depth of configuration management features, specifically dependency mapping, CI hierarchy, and automation capabilities.
What We Found
SolarWinds CMDB offers a visual map for configuration items (CIs) and dependency mapping, but these advanced visualization features are restricted to the Premier plan. It supports custom CI types, parent/child hierarchies, and integrates with SolarWinds Observability to automate incident creation based on critical alerts.
Score Rationale
The score is anchored at 8.7 because while the core functionality is robust and includes sophisticated dependency mapping, the restriction of visual mapping tools to the highest pricing tier limits accessibility for lower-tier users.
Supporting Evidence
Users can create custom CI types to ensure the data model accurately reflects specific IT infrastructure. Creating your own CI types is also possible in Service Desk. Creating custom CI types can help ensure your data model accurately reflects your IT infrastructure.
— solarwinds.com
Integration with SolarWinds Observability allows for automated incident creation from critical alerts. With our SolarWinds Observability Self-Hosted integration, you can create automation rules to create incidents in Service Desk for your most critical alerts
— solarwinds.com
The CMDB Visual Map and dependency mapping features are exclusive to the Premier plan. Includes Advanced Benefits+ Visual CMDB and Dependency Mapping
— solarwinds.com
Documented ability to manage IT assets and dependencies, crucial for staffing agencies.
— solarwinds.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's adherence to industry security standards, compliance certifications, and overall market reputation.
What We Found
SolarWinds Service Desk demonstrates exceptional compliance, holding ISO 27001 certification and SOC 2 Type II reports. It is hosted on AWS with data centers in the US, EU, and Australia, and meets FedRAMP, HIPAA, and FISMA Moderate standards, signaling high reliability for regulated industries.
Score Rationale
A score of 9.2 reflects the comprehensive suite of high-level certifications (ISO, SOC 2, FedRAMP) which places it in the top tier of trust for enterprise SaaS solutions.
Supporting Evidence
Hosting infrastructure includes AWS data centers in the USA, EU, and Australia with FedRAMP and HIPAA compliance. SolarWinds Service Desk servers are hosted with Amazon Web Services (AWS)... with industry-recognized certifications and audits including... FISMA Moderate, FedRAMP, HIPAA
— solarwinds.com
The platform holds ISO 27001 certification and SOC 2 Type II audit reports. SolarWinds Service Desk is ISO 27001 certified... and SOC 2 audit reports.
— solarwinds.com
Recognized by industry publications for its specialized features for staffing agencies.
— solarwinds.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding interface design, ease of adoption, and mobile accessibility.
What We Found
Users frequently cite the intuitive user interface as a key advantage over competitors like Jira, noting it is simpler to set up and use. However, the mobile application has received criticism for limited functionality regarding filtering and control options compared to the desktop experience.
Score Rationale
The score of 8.9 acknowledges the strong praise for the desktop UI and ease of use, while accounting for the documented limitations in the mobile app experience.
Supporting Evidence
The mobile app is noted to have limitations in functionality. Reviewers noted... limitations in the mobile app's filtering and control options.
— g2.com
Reviewers describe the interface as intuitive and simpler to use than Jira. SolarWinds Service Desk has been simpler to use and less expensive [than Jira].
— g2.com
Praised for its easy-to-use interface, enhancing user experience.
— solarwinds.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We examine the clarity of pricing structures, tier differentiation, and any hidden costs associated with assets or add-ons.
What We Found
Pricing is transparently tiered: Essentials ($39/tech/mo), Advanced ($79/tech/mo), and Premier ($99/tech/mo). However, asset management incurs additional per-device fees (approx. $0.30-$0.70/device) or requires a custom quote, which adds variable costs not immediately visible in the base license.
Score Rationale
An 8.5 is awarded for clear per-technician pricing, but the score is capped due to the additional, variable costs for asset management and the gating of key CMDB features behind the most expensive plan.
Supporting Evidence
Reviews indicate per-device fees range from $0.30 to $0.70 depending on the plan. The per-device fee here is $0.70 per month... There's an extra charge of $0.30 per month for each device managed.
— techradar.com
Asset pricing is separate and available upon request. Asset pricing available upon request.
— solarwinds.com
The Premier plan costs $99 per technician per month. Premier For Full Customizability $99 Per month, per technician
— solarwinds.com
Category 5: Security, Compliance & Data Protection
What We Looked For
We assess the breadth of native integrations, API availability, and compatibility with third-party tools.
What We Found
The platform supports over 200 integrations, including native connections to Jira, Zendesk, Slack, and Microsoft Teams. It features a robust integration with Zapier (connecting to 8000+ apps) and deep native integration with the SolarWinds Observability suite for ITOM workflows.
Score Rationale
Scoring 8.8, the product offers a strong ecosystem, particularly for existing SolarWinds users and those needing standard ITSM connectors, though some advanced integrations rely on Zapier.
Supporting Evidence
Zapier integration connects to over 8000 apps. SolarWinds Service Desk integrates with 8000 other apps on Zapier
— zapier.com
The platform integrates with over 200 applications including Jira and Zendesk. Sync incidents in SolarWinds Service Desk with issues in Jira Cloud.
— solarwinds.com
Data in transit is secured with 2048-bit SSL encryption. All information sent to and from SolarWinds Service Desk is encrypted with 2048-bit SSL encryption
— solarwinds.com
Data at rest is encrypted using the AES-256 algorithm. Furthermore, all data is also encrypted at rest using the industry-standard AES-256 algorithm
— solarwinds.com
Listed integrations with popular IT management tools enhance ecosystem strength.
— solarwinds.com
9.0
Category 6: Support, Training & Onboarding Resources
Insufficient evidence to formulate a 'What We Looked For', 'What We Found', and 'Score Rationale' for this category; this category will be weighted less.
Supporting Evidence
Comprehensive support and training resources available, facilitating onboarding.
— solarwinds.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Asset management incurs additional per-device fees (approx $0.30-$0.70/device) that are not included in the base technician license, adding hidden variable costs.
Impact: This issue caused a significant reduction in the score.
The mobile application has documented limitations regarding filtering and control options, which restricts remote management capabilities compared to the desktop version.
Impact: This issue had a noticeable impact on the score.
Visual CMDB and dependency mapping features are locked behind the most expensive 'Premier' plan ($99/mo), making them inaccessible to users on lower tiers.
Impact: This issue caused a significant reduction in the score.
Atera's CMDB solution is specifically designed for staffing agencies, offering robust IT asset visibility and configuration management. It helps these agencies efficiently manage their IT resources, track changes and maintain an updated inventory of IT assets, essential for running smooth operations.
Atera's CMDB solution is specifically designed for staffing agencies, offering robust IT asset visibility and configuration management. It helps these agencies efficiently manage their IT resources, track changes and maintain an updated inventory of IT assets, essential for running smooth operations.
AI-POWERED INSIGHTS
ASSET VISIBILITY
Best for teams that are
Managed Service Providers (MSPs) managing multiple clients
Small internal IT departments wanting an all-in-one RMM
Large enterprises needing a standalone, ITIL-compliant CMDB
Organizations requiring complex business service mapping
Teams needing on-premise software (Atera is cloud-only)
Expert Take
Our analysis shows Atera disrupts the market with a per-technician pricing model that allows for unlimited endpoint growth, making it uniquely scalable for MSPs. Research indicates that while it may lack the granular dependency mapping of enterprise CMDBs, its integration of 'AI Copilot' for automated scripting and remediation provides a modern, efficiency-focused approach to asset management.
Pros
Unlimited endpoints per technician pricing
Integrated RMM, PSA, and CMDB
Advanced AI Copilot for automation
Intuitive, easy-to-use web interface
Fast deployment and onboarding
Cons
Network Discovery costs extra
Mobile app has poor reviews
Limited deep dependency mapping
AI features are expensive add-ons
Reporting customization limitations
This score is backed by structured Google research and verified sources.
Overall Score
9.1/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Configuration Management Database (CMDB) Tools for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the comprehensiveness of asset tracking, automated discovery, and configuration relationship mapping capabilities.
What We Found
Atera provides an integrated CMDB within its all-in-one RMM/PSA platform, featuring automated hardware/software inventory and lifecycle tracking. While it excels at endpoint management and recent updates added 'Asset Management' for physical devices, it lacks the complex dependency mapping and deep service relationship visualization found in enterprise-grade standalone CMDBs like ServiceNow.
Score Rationale
The score reflects a strong integrated asset management system suitable for MSPs, but is capped below 9.0 due to documented limitations in complex dependency mapping and specific constraints like assigning multiple devices to single contacts.
Supporting Evidence
Users have noted limitations in the data structure, such as the inability to assign a single contact to multiple devices easily. Contacts can only be assigned one device. There's no way to have the same contact listed for two different computers which is bizarre.
— reddit.com
New asset management features allow connection between custom physical assets and monitored devices for lifecycle management. The new solution gives you a more comprehensive lifecycle management experience. It provides that connection between custom assets as physical devices and monitored devices.
— atera.com
Atera's platform includes integrated CMDB functionality to track IT infrastructure, hardware, software, and network elements. Atera offers an all-in-one IT platform that includes integrated CMDB functionality... enables IT teams to understand the impact of changes across the infrastructure.
— atera.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess user satisfaction ratings, market presence, and reputation among IT professionals and MSPs.
What We Found
Atera holds a strong market position with high user ratings across major review platforms, consistently scoring above 4.5/5. It is widely recognized in the MSP community for its 'born-in-the-cloud' architecture and rapid innovation cycle, particularly in AI integration.
Score Rationale
The score is high due to consistent 4.5+ star ratings across thousands of reviews on G2 and Capterra, indicating strong user trust and market validation.
Supporting Evidence
Users praise the platform for its ease of use and comprehensive feature set compared to legacy competitors. I like most about Atera is how easy it is to use and set up compared to other RMM and PSA tools.
— g2.com
Atera maintains a 4.6 out of 5.0 rating based on over 2,000 unique reviews across major platforms. Across the most popular review platforms, including G2, Capterra, SourceForge, and TrustRadius, Atera has gained an average of 4.6 out of 5.0 stars rating.
— atera.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We analyze the user interface design, ease of deployment, mobile accessibility, and quality of customer support.
What We Found
The web interface is frequently praised for being intuitive, clean, and easy to navigate, significantly reducing onboarding time. However, the mobile application receives consistent negative feedback for bugs and usability issues. Support is generally regarded as responsive via 24/7 chat.
Score Rationale
The score is anchored near 9.0 for its excellent web UI and ease of setup, but penalized slightly due to documented poor performance of the mobile application.
Supporting Evidence
The mobile app is a frequent point of user frustration due to bugs and interface issues. In general it works okay. But the mobile app is horrible.
— reddit.com
Users report that Atera excels in ease of use with a score of 9.2, significantly higher than complex enterprise competitors. Users report that Atera excels in ease of use with a score of 9.2... intuitive interface and straightforward navigation.
— g2.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate the pricing model, transparency of costs, and the inclusion of essential features in base plans.
What We Found
Atera utilizes a disruptive per-technician pricing model allowing for unlimited endpoints, which offers immense value for scaling environments. However, essential CMDB components like 'Network Discovery' and advanced AI features are sold as separate add-ons, which can complicate the 'all-in-one' value proposition.
Score Rationale
While the per-technician model is highly rated for value, the score is adjusted downward because key discovery and AI features require additional monthly per-technician fees.
Supporting Evidence
AI Copilot features are also gated behind a significant additional cost. AI Copilot: $95/month per technician.
— superops.com
Network Discovery, a critical feature for CMDB population, is a paid add-on. Network Discovery: $29 /mo per technician. Scan your network; Detect unauthorized devices.
— atera.com
Atera charges per technician with unlimited endpoints, starting around $149/month for IT departments. Professional: $149/month per technician (billed annually)... Atera uses a per-technician pricing model with unlimited endpoints.
— superops.com
8.8
Category 5: AI & Automation Capabilities
What We Looked For
We look for the breadth of third-party integrations and API availability to ensure the CMDB fits into a wider IT stack.
What We Found
The platform offers a solid range of native integrations with remote access tools (Splashtop, AnyDesk), security vendors (Bitdefender, Acronis), and accounting software (QuickBooks, Xero). It also provides API access for custom connections, ensuring the CMDB data can be utilized elsewhere.
Score Rationale
A score of 8.8 reflects a robust ecosystem that covers most MSP and IT department needs, though it may not have the exhaustive marketplace of some legacy enterprise platforms.
Supporting Evidence
The platform supports a variety of security add-ons and integrations. Bitdefender $1.2 per endpoint... Acronis – $0.09 per GB... Ironscales – $4 per mailbox.
— cynet.com
Atera integrates with major accounting and remote access tools. Integrations with QuickBooks Online and Xero... Up to 2 concurrent remote access sessions with Splashtop.
— cynet.com
The platform supports auto-healing scripts triggered by specific alerts. Atera offers an Auto-healing script feature... You can configure a script to execute when a particular alert is triggered.
— support.atera.com
Atera's AI Copilot automates routine tasks including ticket summarization and script generation. AI Copilot enhances IT efficiency by automating routine tasks, such as ticket summarization and troubleshooting.
— stuf.in
9.1
Category 6: Security, Compliance & Data Protection
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The platform has documented limitations in data relationships, such as the inability to assign a single contact to multiple devices, which restricts flexibility for complex asset management.
Impact: This issue had a noticeable impact on the score.
Critical CMDB functionality (Network Discovery) and advanced AI tools are gated behind per-technician add-on fees, increasing the effective cost beyond the advertised base rate.
Impact: This issue caused a significant reduction in the score.
Users consistently report significant usability issues and bugs with the mobile application, describing it as 'horrible' and noting it lacks parity with the web interface.
Impact: This issue caused a significant reduction in the score.
Atlassian's CMDB is a highly configurable solution aimed at staffing agencies. It provides a comprehensive overview of all IT assets, helping agencies to manage their hardware, software, systems, facilities, and even personnel. This allows for streamlined, efficient operations that meet the specific needs of the staffing industry.
Atlassian's CMDB is a highly configurable solution aimed at staffing agencies. It provides a comprehensive overview of all IT assets, helping agencies to manage their hardware, software, systems, facilities, and even personnel. This allows for streamlined, efficient operations that meet the specific needs of the staffing industry.
STREAMLINED OPERATIONS
CUSTOM CONFIGURATION
Best for teams that are
Agile and DevOps teams already working within the Jira ecosystem
Organizations wanting a flexible, open asset data structure
Jira Service Management Premium or Enterprise users
Very large organizations with massive asset volumes (performance)
Teams not already invested in the Atlassian software stack
Expert Take
Our analysis shows that Atlassian Assets distinguishes itself by offering a "database of anything" architecture rather than a rigid IT-only structure. Research indicates this flexibility allows teams to map not just hardware, but employees, facilities, and contracts directly to service requests. Based on documented features, its tight integration with Jira Service Management enables seamless automation where ticket creation can trigger asset lookups and updates without manual intervention.
Pros
Flexible "database of anything" structure
Deep integration with Jira workflows
Leader in Gartner Magic Quadrant
Native discovery tools included
Strong automation capabilities
Cons
Requires Premium or Enterprise plan
Consumption pricing over 50k objects
Steep learning curve for setup
Hard limit of 120 attributes
No standalone CMDB option
This score is backed by structured Google research and verified sources.
Overall Score
8.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Configuration Management Database (CMDB) Tools for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.2
Category 1: Product Capability & Depth
What We Looked For
We evaluate the flexibility of the data model, dependency mapping capabilities, and the ability to link configuration items directly to service management workflows.
What We Found
Atlassian Assets functions as a flexible "database of anything" rather than a rigid IT-only CMDB, allowing teams to map hardware, software, people, and facilities with deep dependency tracking directly linked to Jira tickets.
Score Rationale
The score reflects the platform's exceptional flexibility in modeling any business object, though it stops short of a perfect score due to reliance on the broader Jira ecosystem for full functionality.
Supporting Evidence
The platform enables visual relationship mapping to understand dependencies between applications, services, and underlying infrastructure. Visualize the relationships between your assets. Understand how different components of your IT environment interact and depend on each other.
— virima.com
Assets allows users to manage any object important to service requests, acting as a "database of anything" including hardware, software, people, and facilities. it's basically a database of anything... allows you to map anything in Jira service management.
— youtube.com
Customizable configurations allow tailoring to specific staffing agency needs, as described in the product overview.
— atlassian.com
Comprehensive IT asset management capabilities documented in the official product documentation.
— atlassian.com
9.5
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for recognition from major industry analysts, widespread enterprise adoption, and robust compliance certifications like SOC2 and HIPAA.
What We Found
Atlassian is consistently named a Leader in the Gartner Magic Quadrant for ITSM Platforms, supports over 45,000 customers, and maintains comprehensive compliance including SOC2, ISO 27001, and HIPAA eligibility.
Score Rationale
Achieving 'Leader' status in Gartner reports and maintaining rigorous compliance standards for thousands of enterprise customers justifies this near-perfect score.
Supporting Evidence
The platform is SOC 2 and ISO/IEC 27001 certified and supports HIPAA compliance for Enterprise plans. SOC 2... ISO/IEC 27001... HIPAA compliance... We commit to delivering the highest level of security, reliability, privacy, and compliance
— atlassian.com
Atlassian was recognized as a Leader in the 2022 Gartner Magic Quadrant for IT Service Management Platforms. Atlassian is pleased to share that they have now been placed in the Leaders category in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms!
— aety.io
Atlassian's established reputation in the software industry provides a strong trust signal.
— atlassian.com
8.6
Category 3: Usability & Customer Experience
What We Looked For
We assess the ease of initial setup, the intuitiveness of the interface for daily operators, and the learning curve for administrators.
What We Found
While end-users benefit from an intuitive portal, administrators face a steep learning curve with complex setup requirements for object schemas and automation rules.
Score Rationale
The score is impacted by documented complexity in the initial configuration and granularity, which can be intimidating for teams without prior Jira expertise.
Supporting Evidence
Reviews highlight that while the platform is comprehensive, the granularity requires significant setup time. However, it takes a lot of setting up and it is very granular. Sometimes things don't make sense when trying to create projects and workflows.
— gartner.com
Users report that the initial setup can be complex and intimidating, particularly for those without prior Jira expertise. The initial setup can be complex for new users, especially when configuring custom workflows or automations.
— g2.com
Complexity for beginners and requirement for technical expertise noted in product reviews.
— atlassian.com
8.2
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate the pricing model's clarity, the total cost of ownership relative to features, and the presence of hidden or consumption-based costs.
What We Found
Access requires a Premium/Enterprise plan, and a controversial consumption-based pricing model was introduced for asset counts exceeding 50,000 objects.
Score Rationale
The introduction of consumption-based pricing for assets and the requirement to purchase high-tier plans for CMDB access lowers the value score compared to flat-rate competitors.
Supporting Evidence
Atlassian introduced consumption-based pricing for Assets, charging for objects above a 50,000 limit (Premium) or 500,000 limit (Enterprise). Store 50,000 Assets objects for free. Above this limit, objects will start at $.05(USD)/object/month
— atlassian.com
Assets is only available in Premium and Enterprise plans, with Premium starting around $44 per agent per month. Premium plan, which includes the full feature set of Assets by Jira Service Management, is priced at $44.27 per agent per month.
— assetit.app
Enterprise pricing model with free trial available, offering flexibility for different business sizes.
— atlassian.com
9.0
Category 5: Integrations & Ecosystem Strength
What We Looked For
We examine the availability of pre-built connectors, discovery tools, and the breadth of the third-party marketplace.
What We Found
The platform boasts a massive marketplace with over 3,000 apps, native discovery tools, and seamless integrations with AWS, Azure, and SCCM.
Score Rationale
The extensive Atlassian Marketplace and native integrations with major cloud providers provide a significant advantage, justifying a high score.
Supporting Evidence
The ecosystem includes thousands of apps that can connect to Atlassian products. Connect thousands of apps to your Atlassian products
— atlassian.com
Users can leverage over 30 adapters including AWS, Azure, and SCCM to import data. Leverage over 30 adapters, including flat files and SQL databases... We also offer integrations with leading discovery solutions like Lansweeper and Flexera
— atlassian.com
Integration with other Atlassian products enhances operational efficiency, as listed in the product documentation.
— atlassian.com
8.5
Category 6: Scalability & Performance
What We Looked For
We look for documented object limits, performance benchmarks under load, and architectural constraints that might hinder enterprise growth.
What We Found
While object limits are increasing to 10 million, Atlassian has simultaneously imposed strict limits on attributes (120 per object) to maintain performance.
Score Rationale
Recent improvements to object counts are positive, but the imposition of hard attribute limits indicates underlying architectural constraints that affect complex enterprise schemas.
Supporting Evidence
A new hard limit of 120 attributes per object type was introduced to ensure performance. Assets for Jira Service Management cloud will have a new limit of 120 attributes per object type
— community.atlassian.com
Atlassian is increasing the object limit to 10 million for Premium and Enterprise customers. We're excited to share that Assets is scaling to support up to 10 million objects.
— community.atlassian.com
Security and compliance measures are outlined in Atlassian's published security documentation.
— atlassian.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
A hard limit of 120 attributes per object type was imposed to manage performance, potentially restricting complex data models.
Impact: This issue had a noticeable impact on the score.
ServiceNow's Configuration Management Database (CMDB) is a holistic and AI-driven solution specifically designed to meet the needs of staffing agencies. It serves as a single resource for all configuration item (CI) data, streamlining IT service processes and improving decision making. Its ability to map the interdependencies of the organization's IT environment is especially beneficial to staffing agencies having multiple clients with varying IT setups.
ServiceNow's Configuration Management Database (CMDB) is a holistic and AI-driven solution specifically designed to meet the needs of staffing agencies. It serves as a single resource for all configuration item (CI) data, streamlining IT service processes and improving decision making. Its ability to map the interdependencies of the organization's IT environment is especially beneficial to staffing agencies having multiple clients with varying IT setups.
Best for teams that are
Large enterprises with complex ITIL compliance requirements
Organizations needing deep customization and extensive automation
Teams with dedicated administrators and budget for implementation
Skip if
Small businesses with limited software budgets
Teams wanting a simple, out-of-the-box solution without setup
Organizations without dedicated staff to maintain the platform
Expert Take
ServiceNow CMDB is the 'system of action' for the enterprise. Our analysis shows that the **Identification and Reconciliation Engine (IRE)** sets it apart by actively preventing data pollution—a common failure point for other CMDBs. Coupled with **Service Graph Connectors**, it ensures that data ingested from third-party tools is standardized and actionable immediately. While the cost and complexity are high, the documented 98% renewal rate indicates that for large enterprises, the value of a unified digital foundation outweighs the investment.
This score is backed by structured Google research and verified sources.
Overall Score
8.6/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Configuration Management Database (CMDB) Tools for Staffing Agencies. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.6
Category 1: Product Capability & Depth
What We Looked For
We look for comprehensive configuration management features, data modeling standards, and automated discovery capabilities.
What We Found
ServiceNow CMDB serves as a central system of record using the Common Service Data Model (CSDM) and Service Graph Connectors to ingest data. It features a specialized Identification and Reconciliation Engine (IRE) to maintain data integrity across on-premise, cloud, and serverless infrastructure.
Score Rationale
The product sets the industry standard with its robust CSDM framework and IRE capabilities, justifying a near-perfect score for capability.
Supporting Evidence
The CMDB hierarchy organizes configuration items into a structured framework using the CSDM model. The CMDB hierarchy in ServiceNow organizes configuration items into a structured framework... Exploring the CSDM framework.
— faddom.com
Service Graph Connectors are predefined integrations that ingest third-party data and API data into the CMDB from various domains. Service Graph Connectors... are predefined integrations that ingest third-party data and API data into the Configuration Management Database (CMDB)
— servicenow.com
AI-driven insights are highlighted in the product's capabilities, enhancing decision-making processes for staffing agencies.
— servicenow.com
Documented in official product documentation, ServiceNow CMDB provides a comprehensive platform for managing configuration items and their interdependencies.
— servicenow.com
9.8
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for market leadership, analyst recognition, and high customer retention rates.
What We Found
ServiceNow has been named a Leader in the Gartner Magic Quadrant for ITSM for over eight consecutive years. The company reports renewal rates hovering around 98-99%, indicating exceptional customer stickiness and trust among Fortune 500 enterprises.
Score Rationale
With nearly a decade of analyst leadership and 99% renewal rates in sectors like US Federal, it holds the highest level of market credibility.
Supporting Evidence
ServiceNow's U.S. Federal renewal rates have been documented at 99%. ServiceNow's U.S. Federal renewal rates have been 99%.
— newsroom.servicenow.com
ServiceNow has been named a Leader in the Gartner Magic Quadrant for IT Service Management Tools for the eighth consecutive year. This is the eighth consecutive year that ServiceNow has been recognized as a leader
— s205.q4cdn.com
Recognized by Gartner in their Magic Quadrant for IT Service Management Tools, indicating strong market credibility.
— gartner.com
8.6
Category 3: Usability & Customer Experience
What We Looked For
We look for user interface design, ease of navigation, and the learning curve for new administrators.
What We Found
While users praise the automation and 'ease of use' once the system is mastered, there is a documented 'steep learning curve.' The interface can be complex for beginners, and successful adoption often requires specialized training or dedicated administrators.
Score Rationale
The score is impacted by the significant learning curve and complexity reported by users, despite the powerful interface available to trained experts.
Supporting Evidence
Initial setup and configuration are described as complex and time-consuming. Users find the steep learning curve challenging, making implementation and configuration more time-consuming than expected.
— g2.com
Users frequently cite a steep learning curve as a disadvantage. Users find the learning curve steep, wishing for a more intuitive interface and streamlined setup process.
— g2.com
The platform's complexity may require dedicated resources for setup and maintenance, as noted in product documentation.
— servicenow.com
8.1
Category 4: Value, Pricing & Transparency
What We Looked For
We look for transparent pricing models, competitive value, and clear total cost of ownership.
What We Found
ServiceNow does not publish standard pricing; costs are determined via custom quotes based on factors like module selection and user count. Implementation costs can be 3x-5x the annual license fee, and users describe the licensing as 'expensive' and 'opaque.'
Score Rationale
This category receives the lowest score due to the complete lack of public pricing and the high total cost of ownership (TCO) associated with implementation.
Supporting Evidence
Implementation services often cost significantly more than the licensing itself. Implementation, consultants, and training often cost 3x to 5x the annual license fee.
— rezolve.ai
ServiceNow does not publish standard pricing and requires custom quotes. ServiceNow does not publish standard pricing... the cost is determined based on several factors... making it necessary to get a customized quote.
— desk365.io
Enterprise pricing is available, but requires custom quotes, limiting upfront cost visibility.
— servicenow.com
9.4
Category 5: Data Integrity & Reconciliation
What We Looked For
We look for the breadth of pre-built connectors and the ease of ingesting data from third-party tools.
What We Found
ServiceNow offers 'Service Graph Connectors,' which are certified, pre-built integrations for hundreds of tools (like AWS, Jamf, SCCM). These are maintained by ServiceNow and partners to ensure data is ingested correctly according to the CSDM standards.
Score Rationale
The extensive library of maintained Service Graph Connectors significantly reduces the engineering burden of populating the CMDB.
Supporting Evidence
Connectors leverage the IRE to ensure data trust. The connectors all leverage the Identification and Reconciliation Engine (IRE), so you know you can trust the data is being inserted correctly
— rapdev-test.webflow.io
Service Graph Connectors are purpose-built integrations delivered via the ServiceNow store. Service Graph Connectors are purpose-built by ServiceNow and ServiceNow partners... delivered by the ServiceNow store and continually kept up-to-date
— blog.glidefast.com
IRE uses identification and reconciliation rules to process incoming data before insertion. IRE uses identification rules, reconciliation rules, and IRE data source rules when processing incoming data before inserting that data to the CMDB.
— youtube.com
The IRE provides a centralized framework to identify and reconcile data from different sources. The Identification and Reconciliation (IRE) module provides a centralized framework for identifying and reconciling data from different data sources.
— servicenow.com
Listed in the ServiceNow Store, the CMDB integrates with numerous third-party applications, enhancing ecosystem strength.
— store.servicenow.com
9.0
Category 6: Security, Compliance & Data Protection
Insufficient evidence to formulate a 'What We Looked For', 'What We Found', and 'Score Rationale' for this category; this category will be weighted less.
Supporting Evidence
Outlined in published security documentation, ServiceNow CMDB complies with major security standards such as SOC 2.
— servicenow.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Users consistently report a steep learning curve and complex initial setup that requires specialized training.
Impact: This issue caused a significant reduction in the score.
In evaluating and ranking Configuration Management Database (CMDB) tools for staffing agencies, the methodology focused on several key factors, including product specifications, features, customer reviews, and overall ratings. Specific considerations crucial to this category included the ability to maintain accurate asset inventories, integration capabilities with existing staffing software, and user interface design, which directly impact operational efficiency for staffing agencies. The research approach involved comprehensive analysis of product specifications, comparison of customer feedback across multiple platforms, and a thorough review of ratings to assess the price-to-value ratio of each tool. Rankings were determined by synthesizing this data to identify the most effective solutions tailored to the unique needs of staffing agencies.
Overall scores reflect relative ranking within this category, accounting for which limitations materially affect real-world use cases. Small differences in category scores can result in larger ranking separation when those differences affect the most common or highest-impact workflows.
Verification
Products evaluated through comprehensive research and analysis of CMDB features tailored for staffing agencies.
Rankings based on an extensive review of customer feedback, expert insights, and product specifications.
Selection criteria focus on key factors such as integration capabilities and user experience in staffing agency environments.
As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.
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Score Breakdown
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Deep Research
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