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Best Customer Feedback & Survey Tools for SaaS Companies in 2025: 6 Data-Driven Reviews

Albert Richer
Curated by :
Albert Richer
Updated Nov 22, 2025

This niche is part of a bigger set — browse all Customer Feedback & Survey Tools tools here.

Customer Feedback & Survey Tools for SaaS Companies
Albert Richer

Navigating the Landscape of Customer Feedback & Survey Tools for SaaS Companies: Insights from Market Research When analyzing customer feedback across various survey tools, it becomes clear that not all platforms are created equal. Comparative research shows that tools like SurveyMonkey and Typeform frequently appear in top-rated lists, with users praising their user-friendly interfaces and customizable templates. Navigating the Landscape of Customer Feedback & Survey Tools for SaaS Companies: Insights from Market Research When analyzing customer feedback across various survey tools, it becomes clear that not all platforms are created equal.

Similar Categories
1
Expert Score
9.8 / 10
474
132
AI-DRIVEN INSIGHTS
REAL-TIME FEEDBACK
1
Zonka Feedback for SaaS
9.8

Zonka Feedback for SaaS

Zonka Feedback for SaaS
View Website
Pricing starts at $29/month, with an Enterprise plan available for larger SaaS businesses.
AI-DRIVEN INSIGHTS
REAL-TIME FEEDBACK

Why We Love It

Zonka Feedback is an invaluable tool for SaaS companies that are keen on harnessing the power of customer feedback for business growth. Its AI-driven capabilities mean it does more than just collect feedback, it analyzes and provides actionable insights. This swift and efficient process enables SaaS companies to promptly make necessary adjustments, enhancing customer satisfaction and product performance. It's not just a feedback tool, it's a growth partner for SaaS businesses.

Pros

  • AI-driven insight collection
  • Specialized for SaaS feedback
  • Swift data collection and analysis
  • Enhanced customer satisfaction
  • Product performance enhancement

Cons

  • May require training to maximize use
  • Lacks some customization options

Pricing starts at $29/month, with an Enterprise plan available for larger SaaS businesses.

Zonka Feedback is an AI-driven SaaS feedback tool that's been engineered specifically for SaaS companies. It enables swift data collection of relationship and transactional insights, allowing businesses to promptly close the feedback loop and make necessary adjustments to enhance customer satisfaction and product performance.

Pros

  • AI-driven insight collection
  • Specialized for SaaS feedback
  • Swift data collection and analysis
  • Enhanced customer satisfaction
  • Product performance enhancement

Cons

  • May require training to maximize use
  • Lacks some customization options
AI-DRIVEN INSIGHTS
REAL-TIME FEEDBACK

Why We Love It

Zonka Feedback is an invaluable tool for SaaS companies that are keen on harnessing the power of customer feedback for business growth. Its AI-driven capabilities mean it does more than just collect feedback, it analyzes and provides actionable insights. This swift and efficient process enables SaaS companies to promptly make necessary adjustments, enhancing customer satisfaction and product performance. It's not just a feedback tool, it's a growth partner for SaaS businesses.

Pros

  • AI-driven insight collection
  • Specialized for SaaS feedback
  • Swift data collection and analysis
  • Enhanced customer satisfaction
  • Product performance enhancement

Cons

  • May require training to maximize use
  • Lacks some customization options

Why We Love It

Zonka Feedback is an invaluable tool for SaaS companies that are keen on harnessing the power of customer feedback for business growth. Its AI-driven capabilities mean it does more than just collect feedback, it analyzes and provides actionable insights. This swift and efficient process enables SaaS companies to promptly make necessary adjustments, enhancing customer satisfaction and product performance. It's not just a feedback tool, it's a growth partner for SaaS businesses.

Pricing starts at $29/month, with an Enterprise plan available for larger SaaS businesses.

Zonka Feedback is an AI-driven SaaS feedback tool that's been engineered specifically for SaaS companies. It enables swift data collection of relationship and transactional insights, allowing businesses to promptly close the feedback loop and make necessary adjustments to enhance customer satisfaction and product performance.

2
Expert Score
9.5 / 10
550
27
EASY SETUP
ENTERPRISE READY
2
Canny: Customer Feedback Management
9.5

Canny: Customer Feedback Management

Canny: Customer Feedback Management
View Website
Pricing starts at $50/month, with enterprise pricing available
EASY SETUP
ENTERPRISE READY

Why We Love It

Canny is a game-changer for the SaaS industry. It allows companies to align their product development with customer needs, enhancing customer satisfaction and retention. Its integration with popular platforms like Slack and Intercom ensures seamless communication. The transparent roadmap feature keeps customers informed about upcoming features, which helps build trust and loyalty. It's an all-in-one solution for customer feedback management.

Pros

  • Easy-to-use interface
  • Effective prioritization of feature requests
  • Integrates with commonly used platforms
  • Transparent roadmap feature

Cons

  • Limited reporting functionality
  • No offline mode
  • Pricing might be steep for startups

Pricing starts at $50/month, with enterprise pricing available

Canny is an invaluable tool for SaaS companies seeking to better understand their customer's needs. It allows businesses to collect, organize, and prioritize feature requests, creating a more customer-centric product roadmap. Its simplicity and ease-of-use make it ideal for the fast-paced SaaS industry.

Pros

  • Easy-to-use interface
  • Effective prioritization of feature requests
  • Integrates with commonly used platforms
  • Transparent roadmap feature

Cons

  • Limited reporting functionality
  • No offline mode
  • Pricing might be steep for startups
EASY SETUP
ENTERPRISE READY

Why We Love It

Canny is a game-changer for the SaaS industry. It allows companies to align their product development with customer needs, enhancing customer satisfaction and retention. Its integration with popular platforms like Slack and Intercom ensures seamless communication. The transparent roadmap feature keeps customers informed about upcoming features, which helps build trust and loyalty. It's an all-in-one solution for customer feedback management.

Pros

  • Easy-to-use interface
  • Effective prioritization of feature requests
  • Integrates with commonly used platforms
  • Transparent roadmap feature

Cons

  • Limited reporting functionality
  • No offline mode
  • Pricing might be steep for startups

Why We Love It

Canny is a game-changer for the SaaS industry. It allows companies to align their product development with customer needs, enhancing customer satisfaction and retention. Its integration with popular platforms like Slack and Intercom ensures seamless communication. The transparent roadmap feature keeps customers informed about upcoming features, which helps build trust and loyalty. It's an all-in-one solution for customer feedback management.

Pricing starts at $50/month, with enterprise pricing available

Canny is an invaluable tool for SaaS companies seeking to better understand their customer's needs. It allows businesses to collect, organize, and prioritize feature requests, creating a more customer-centric product roadmap. Its simplicity and ease-of-use make it ideal for the fast-paced SaaS industry.

3
Expert Score
9.3 / 10
512
138
ENHANCED UX
FEATURE REQUEST MANAGEMENT
3
Usersnap Feedback Platform
9.3

Usersnap Feedback Platform

Usersnap Feedback Platform
View Website
Enterprise pricing available
ENHANCED UX
FEATURE REQUEST MANAGEMENT

Why We Love It

Usersnap is a game-changer for SaaS companies. Its visual feedback tool allows customers to pinpoint exactly where the issue is, eliminating guesswork and reducing resolution times. With Net Promoter Scores and CSAT ratings, companies can quantitatively gauge their performance and customer satisfaction. It truly embraces the 'voice of the customer', a vital element in the SaaS industry.

Pros

  • Visual feedback mechanism
  • Net Promoter Scores
  • CSAT ratings
  • Industry-specific features
  • Easy integration

Cons

  • Limited on free plan
  • May require technical setup

Enterprise pricing available

Usersnap is a customer feedback platform designed specifically for SaaS companies. It offers visual feedback solutions, Net Promoter Scores, and CSAT ratings, enabling companies to improve user experience and solve issues more effectively. The platform encourages the voice of the customer, ensuring industry needs for quick and detailed feedback are met.

Pros

  • Visual feedback mechanism
  • Net Promoter Scores
  • CSAT ratings
  • Industry-specific features
  • Easy integration

Cons

  • Limited on free plan
  • May require technical setup
ENHANCED UX
FEATURE REQUEST MANAGEMENT

Why We Love It

Usersnap is a game-changer for SaaS companies. Its visual feedback tool allows customers to pinpoint exactly where the issue is, eliminating guesswork and reducing resolution times. With Net Promoter Scores and CSAT ratings, companies can quantitatively gauge their performance and customer satisfaction. It truly embraces the 'voice of the customer', a vital element in the SaaS industry.

Pros

  • Visual feedback mechanism
  • Net Promoter Scores
  • CSAT ratings
  • Industry-specific features
  • Easy integration

Cons

  • Limited on free plan
  • May require technical setup

Why We Love It

Usersnap is a game-changer for SaaS companies. Its visual feedback tool allows customers to pinpoint exactly where the issue is, eliminating guesswork and reducing resolution times. With Net Promoter Scores and CSAT ratings, companies can quantitatively gauge their performance and customer satisfaction. It truly embraces the 'voice of the customer', a vital element in the SaaS industry.

Enterprise pricing available

Usersnap is a customer feedback platform designed specifically for SaaS companies. It offers visual feedback solutions, Net Promoter Scores, and CSAT ratings, enabling companies to improve user experience and solve issues more effectively. The platform encourages the voice of the customer, ensuring industry needs for quick and detailed feedback are met.

4
Expert Score
9.0 / 10
381
120
CUSTOMIZABLE SURVEYS
CUSTOMER-CENTRIC
4
Alchemer Online Survey Tools
9.0

Alchemer Online Survey Tools

Alchemer Online Survey Tools
View Website
Pricing starts at $49/month, free trial available, custom enterprise pricing available
CUSTOMIZABLE SURVEYS
CUSTOMER-CENTRIC

Why We Love It

Alchemer is an industry favorite among SaaS companies for its ability to transform customer feedback into tangible action. It offers advanced survey functionalities and customizable tools that allow businesses to dig deep into customer sentiments and tailor their services accordingly. The seamless integration with CRM systems further adds value by optimizing customer data management, making it an indispensable tool in the SaaS industry.

Pros

  • Advanced survey capabilities
  • Real-time customer insights
  • Easy integration with CRMs
  • Customizable to specific business needs
  • Robust reporting tools

Cons

  • Learning curve for some features
  • Additional cost for advanced integrations
  • Lack of live chat support

Pricing starts at $49/month, free trial available, custom enterprise pricing available

Alchemer is designed specifically for SaaS companies seeking to understand and improve their customer experience. Its powerful survey tools provide actionable insights, allowing companies to tailor their services according to customer feedback, thereby enhancing customer satisfaction and retention.

Pros

  • Advanced survey capabilities
  • Real-time customer insights
  • Easy integration with CRMs
  • Customizable to specific business needs
  • Robust reporting tools

Cons

  • Learning curve for some features
  • Additional cost for advanced integrations
  • Lack of live chat support
CUSTOMIZABLE SURVEYS
CUSTOMER-CENTRIC

Why We Love It

Alchemer is an industry favorite among SaaS companies for its ability to transform customer feedback into tangible action. It offers advanced survey functionalities and customizable tools that allow businesses to dig deep into customer sentiments and tailor their services accordingly. The seamless integration with CRM systems further adds value by optimizing customer data management, making it an indispensable tool in the SaaS industry.

Pros

  • Advanced survey capabilities
  • Real-time customer insights
  • Easy integration with CRMs
  • Customizable to specific business needs
  • Robust reporting tools

Cons

  • Learning curve for some features
  • Additional cost for advanced integrations
  • Lack of live chat support

Why We Love It

Alchemer is an industry favorite among SaaS companies for its ability to transform customer feedback into tangible action. It offers advanced survey functionalities and customizable tools that allow businesses to dig deep into customer sentiments and tailor their services accordingly. The seamless integration with CRM systems further adds value by optimizing customer data management, making it an indispensable tool in the SaaS industry.

Pricing starts at $49/month, free trial available, custom enterprise pricing available

Alchemer is designed specifically for SaaS companies seeking to understand and improve their customer experience. Its powerful survey tools provide actionable insights, allowing companies to tailor their services according to customer feedback, thereby enhancing customer satisfaction and retention.

5
Expert Score
8.8 / 10
415
72
SEAMLESS INTEGRATIONS
VISUAL FEEDBACK
5
GetFeedback Customer Experience Platform
8.8

GetFeedback Customer Experience Platform

GetFeedback Customer Experience Platform
View Website
Pricing starts at $50/month, with Enterprise pricing available
SEAMLESS INTEGRATIONS
VISUAL FEEDBACK

Why We Love It

GetFeedback is unique in its ability to provide a comprehensive platform for collecting customer feedback specific to SaaS companies. It offers the ability to meet customers exactly where they are, providing a seamless experience for both the customer and the company. With GetFeedback, SaaS companies can quickly launch surveys, scale feedback collection, and make data-driven decisions to improve their product and customer experience. It is a powerful tool for understanding customer sentiments and needs, providing valuable insight that can drive a SaaS company's growth and success.

Pros

  • Easy to use and launch
  • Customizable survey templates
  • Effective data analysis tools
  • Strong integration capabilities
  • Extensive feedback channels

Cons

  • Limited free trial
  • May require training for optimal use
  • Higher price point for premium features

Pricing starts at $50/month, with Enterprise pricing available

GetFeedback is a powerful customer feedback and survey tool specifically designed for SaaS companies. It offers a variety of ready-to-use survey templates, making it easy to gather and analyze customer feedback. With this software, SaaS businesses can quickly identify areas of their service that need improvement, enhancing overall customer satisfaction.

Pros

  • Easy to use and launch
  • Customizable survey templates
  • Effective data analysis tools
  • Strong integration capabilities
  • Extensive feedback channels

Cons

  • Limited free trial
  • May require training for optimal use
  • Higher price point for premium features
SEAMLESS INTEGRATIONS
VISUAL FEEDBACK

Why We Love It

GetFeedback is unique in its ability to provide a comprehensive platform for collecting customer feedback specific to SaaS companies. It offers the ability to meet customers exactly where they are, providing a seamless experience for both the customer and the company. With GetFeedback, SaaS companies can quickly launch surveys, scale feedback collection, and make data-driven decisions to improve their product and customer experience. It is a powerful tool for understanding customer sentiments and needs, providing valuable insight that can drive a SaaS company's growth and success.

Pros

  • Easy to use and launch
  • Customizable survey templates
  • Effective data analysis tools
  • Strong integration capabilities
  • Extensive feedback channels

Cons

  • Limited free trial
  • May require training for optimal use
  • Higher price point for premium features

Why We Love It

GetFeedback is unique in its ability to provide a comprehensive platform for collecting customer feedback specific to SaaS companies. It offers the ability to meet customers exactly where they are, providing a seamless experience for both the customer and the company. With GetFeedback, SaaS companies can quickly launch surveys, scale feedback collection, and make data-driven decisions to improve their product and customer experience. It is a powerful tool for understanding customer sentiments and needs, providing valuable insight that can drive a SaaS company's growth and success.

Pricing starts at $50/month, with Enterprise pricing available

GetFeedback is a powerful customer feedback and survey tool specifically designed for SaaS companies. It offers a variety of ready-to-use survey templates, making it easy to gather and analyze customer feedback. With this software, SaaS businesses can quickly identify areas of their service that need improvement, enhancing overall customer satisfaction.

6
Expert Score
8.5 / 10
400
69
COMPREHENSIVE REPORTING
SAAS SPECIFIC
6
Userback: SaaS Feedback Tool
8.5

Userback: SaaS Feedback Tool

Userback: SaaS Feedback Tool
View Website
Starting at $19/month, Free plan available, Enterprise pricing available
COMPREHENSIVE REPORTING
SAAS SPECIFIC

Why We Love It

Userback is a game-changer for SaaS companies. It directly addresses the unique needs of these companies in collecting product feedback, handling bug reports, and tracking feature requests – all in one place. This streamlines the process, making it swift and efficient. Its ability to integrate with other tools that teams already use, like Slack and Jira, is a massive plus. This specificity to the SaaS industry makes it a favorite among professionals.

Pros

  • Robust feedback collection
  • Feature request tracking
  • Bug reporting tool
  • Customer satisfaction measurement
  • Easy integration

Cons

  • Limited free plan
  • Relatively new in the market
  • May require technical knowledge for setup

Starting at $19/month, Free plan available, Enterprise pricing available

Userback is a powerful tool designed to help SaaS companies collect and manage customer feedback more effectively. It offers a one-stop solution for capturing feature requests, bug reports, and customer suggestions, which are critical in this industry for product enhancement and customer satisfaction.

Pros

  • Robust feedback collection
  • Feature request tracking
  • Bug reporting tool
  • Customer satisfaction measurement
  • Easy integration

Cons

  • Limited free plan
  • Relatively new in the market
  • May require technical knowledge for setup
COMPREHENSIVE REPORTING
SAAS SPECIFIC

Why We Love It

Userback is a game-changer for SaaS companies. It directly addresses the unique needs of these companies in collecting product feedback, handling bug reports, and tracking feature requests – all in one place. This streamlines the process, making it swift and efficient. Its ability to integrate with other tools that teams already use, like Slack and Jira, is a massive plus. This specificity to the SaaS industry makes it a favorite among professionals.

Pros

  • Robust feedback collection
  • Feature request tracking
  • Bug reporting tool
  • Customer satisfaction measurement
  • Easy integration

Cons

  • Limited free plan
  • Relatively new in the market
  • May require technical knowledge for setup

Why We Love It

Userback is a game-changer for SaaS companies. It directly addresses the unique needs of these companies in collecting product feedback, handling bug reports, and tracking feature requests – all in one place. This streamlines the process, making it swift and efficient. Its ability to integrate with other tools that teams already use, like Slack and Jira, is a massive plus. This specificity to the SaaS industry makes it a favorite among professionals.

Starting at $19/month, Free plan available, Enterprise pricing available

Userback is a powerful tool designed to help SaaS companies collect and manage customer feedback more effectively. It offers a one-stop solution for capturing feature requests, bug reports, and customer suggestions, which are critical in this industry for product enhancement and customer satisfaction.

Product Comparison

Product Has Mobile App Has Free Plan Has Free Trial Integrates With Zapier Has Public API Live Chat Support SOC 2 or ISO Certified Popular Integrations Supports SSO Starting Price
1GetFeedback Customer Experience Platform
 Web-only No Yes - 14 days Yes Yes Yes Not specified Salesforce, Slack, Zendesk Yes $50/month
2Userback: SaaS Feedback Tool
 Web-only Yes Yes - 14 days Yes Yes Yes Not specified Slack, Jira, Trello Not specified $19/month
3Alchemer Online Survey Tools
 Web-only No Yes - 7 days Yes Yes No Not specified Salesforce, Microsoft Dynamics, HubSpot Enterprise plans only $49/month
4Zonka Feedback for SaaS
 Web-only No Yes - 7 days Yes Yes Yes Not specified Slack, Salesforce, HubSpot Not specified $29/month
5Canny: Customer Feedback Management
 Web-only Freemium Yes - 14 days Yes Yes Email/Ticket only Not specified Slack, Intercom, Jira Yes $50/month
6Usersnap Feedback Platform
 Web-only No Yes - 15 days Yes Yes Email/Ticket only Not specified Slack, Trello, Asana Not specified Contact for pricing
1

GetFeedback Customer Experience Platform

Has Mobile App
Web-only
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Salesforce, Slack, Zendesk
Supports SSO
Yes
Starting Price
$50/month
2

Userback: SaaS Feedback Tool

Has Mobile App
Web-only
Has Free Plan
Yes
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Jira, Trello
Supports SSO
Not specified
Starting Price
$19/month
3

Alchemer Online Survey Tools

Has Mobile App
Web-only
Has Free Plan
No
Has Free Trial
Yes - 7 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
No
SOC 2 or ISO Certified
Not specified
Popular Integrations
Salesforce, Microsoft Dynamics, HubSpot
Supports SSO
Enterprise plans only
Starting Price
$49/month
4

Zonka Feedback for SaaS

Has Mobile App
Web-only
Has Free Plan
No
Has Free Trial
Yes - 7 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Salesforce, HubSpot
Supports SSO
Not specified
Starting Price
$29/month
5

Canny: Customer Feedback Management

Has Mobile App
Web-only
Has Free Plan
Freemium
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Intercom, Jira
Supports SSO
Yes
Starting Price
$50/month
6

Usersnap Feedback Platform

Has Mobile App
Web-only
Has Free Plan
No
Has Free Trial
Yes - 15 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Trello, Asana
Supports SSO
Not specified
Starting Price
Contact for pricing

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How We Rank Products

How We Evaluate Products

Our Evaluation Process

The 'How We Choose' section for customer feedback and survey tools for SaaS companies outlines a rigorous methodology focused on key factors such as specifications, features, customer reviews, ratings, and overall value. In this category, specific considerations include ease of integration with existing SaaS platforms, the variety of feedback collection methods, and the ability to analyze and visualize data effectively. Rankings were determined by analyzing product specifications, evaluating customer feedback across various platforms, and reviewing ratings to assess user satisfaction and value for money, ensuring a comprehensive comparison of the selected tools.

Verification

  • Products evaluated through comprehensive research and analysis of customer feedback and expert reviews.
  • Rankings based on a thorough examination of user ratings and feature specifications.
  • Selection criteria focus on key industry benchmarks and customer satisfaction metrics.

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Frequently Asked Questions About Customer Feedback & Survey Tools for SaaS Companies

What makes a customer feedback & survey tools for saas companies the "best"?

We evaluate products based on quality, performance, value for money, user reviews, durability, and ease of use. Our rankings are updated regularly to reflect the latest market offerings and user feedback.

How often do you update your customer feedback & survey tools for saas companies recommendations?

Our team continuously monitors the market for new products and updates our recommendations quarterly. We also adjust rankings based on user feedback and new testing results.

Do you test all the products you recommend?

Yes, whenever possible, we physically test products in our labs. For products we can't test directly, we rely on verified user reviews, expert opinions, and detailed specifications to make informed recommendations.

What if I'm looking for a specific type of customer feedback & survey tools for saas companies?

Our top 10 list covers the most popular and highly-rated options. If you have specific requirements, check our detailed product descriptions and pros/cons to find the best match for your needs.

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Score Breakdown

0.0 / 10
Excellent

What This Award Means