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Customer Feedback & Survey Tools
Albert Richer

Customer feedback and survey tools enable organizations to collect structured insights from customers about their experiences, preferences, and pain points across different stages of the lifecycle. Instead of relying solely on informal conversations or disconnected feedback channels, these platforms help businesses gather clear, trackable, and actionable responses using surveys tailored to various use cases such as satisfaction measurement, post purchase reviews, onboarding assessment, or feature evaluation. Strong solutions include customizable form builders, multichannel distribution, real time analytics, and segmentation that reveals patterns in sentiment or behavior. Customer feedback and survey tools enable organizations to collect structured insights from customers about their experiences, preferences, and pain points across different stages of the lifecycle.

Similar Categories

Expert Score Breakdown

0.0 / 10
Excellent
1
Expert Score
9.9 / 10
556
133
CUSTOM SURVEYS
COMPREHENSIVE ANALYTICS

Alchemer Survey Software

Alchemer Survey Software
Free plan available, paid plans starting at $49/month
View Website
CUSTOM SURVEYS
COMPREHENSIVE ANALYTICS

Why We Love It

Alchemer stands out in the recruitment industry for its ability to handle complex survey needs and translate customer feedback into tangible improvements. It offers the perfect blend of simplicity and advanced functionality, allowing recruitment agencies to engage with their customers, gather meaningful data, and make informed decisions. The software's robust analytics and reporting features are especially beneficial in tracking and improving recruitment effectiveness.

Pros

  • Recruitment-specific features
  • Intuitive interface
  • Detailed analytics
  • Advanced customization
  • Reliable support

Cons

  • Additional cost for premium features
  • May require technical knowledge for advanced functions

Free plan available, paid plans starting at $49/month

Alchemer is a powerful online survey tool designed to transform customer insights into actionable strategies for recruitment agencies. It provides industry-specific functionality allowing agencies to gather, analyze and interpret customer feedback to refine their recruitment processes and improve customer experience.

Pros

  • Recruitment-specific features
  • Intuitive interface
  • Detailed analytics
  • Advanced customization
  • Reliable support

Cons

  • Additional cost for premium features
  • May require technical knowledge for advanced functions
CUSTOM SURVEYS
COMPREHENSIVE ANALYTICS

Why We Love It

Alchemer stands out in the recruitment industry for its ability to handle complex survey needs and translate customer feedback into tangible improvements. It offers the perfect blend of simplicity and advanced functionality, allowing recruitment agencies to engage with their customers, gather meaningful data, and make informed decisions. The software's robust analytics and reporting features are especially beneficial in tracking and improving recruitment effectiveness.

Pros

  • Recruitment-specific features
  • Intuitive interface
  • Detailed analytics
  • Advanced customization
  • Reliable support

Cons

  • Additional cost for premium features
  • May require technical knowledge for advanced functions

Why We Love It

Alchemer stands out in the recruitment industry for its ability to handle complex survey needs and translate customer feedback into tangible improvements. It offers the perfect blend of simplicity and advanced functionality, allowing recruitment agencies to engage with their customers, gather meaningful data, and make informed decisions. The software's robust analytics and reporting features are especially beneficial in tracking and improving recruitment effectiveness.

Free plan available, paid plans starting at $49/month

Alchemer is a powerful online survey tool designed to transform customer insights into actionable strategies for recruitment agencies. It provides industry-specific functionality allowing agencies to gather, analyze and interpret customer feedback to refine their recruitment processes and improve customer experience.

2
Expert Score
9.7 / 10
433
75
AEC SPECIALIST
PROACTIVE ENGAGEMENT

Client Savvy Feedback Software

Client Savvy Feedback Software
Custom pricing available on request
View Website
AEC SPECIALIST
PROACTIVE ENGAGEMENT

Why We Love It

Client Savvy goes beyond just collecting feedback - it empowers AEC and Professional Services firms with the ability to respond to it on a milestone basis. This offers a unique advantage in industries where projects are lengthy and feedback is critical at different stages. Moreover, its proactive approach to customer engagement helps prevent issues before they escalate, enhancing client relationships and increasing customer loyalty.

Pros

  • Specialized for AEC and Professional Services
  • In-depth feedback analysis
  • Proactive customer engagement features

Cons

  • No standard pricing available
  • May require onboarding time
  • Limited customization

Custom pricing available on request

Client Savvy Feedback Software is designed specifically for Architectural, Engineering, and Construction (AEC) and Professional Services firms. It caters to the industry's unique needs by enabling firms to collect, analyze, and respond to milestone-based feedback, thus improving customer satisfaction and retention.

Pros

  • Specialized for AEC and Professional Services
  • In-depth feedback analysis
  • Proactive customer engagement features

Cons

  • No standard pricing available
  • May require onboarding time
  • Limited customization
AEC SPECIALIST
PROACTIVE ENGAGEMENT

Why We Love It

Client Savvy goes beyond just collecting feedback - it empowers AEC and Professional Services firms with the ability to respond to it on a milestone basis. This offers a unique advantage in industries where projects are lengthy and feedback is critical at different stages. Moreover, its proactive approach to customer engagement helps prevent issues before they escalate, enhancing client relationships and increasing customer loyalty.

Pros

  • Specialized for AEC and Professional Services
  • In-depth feedback analysis
  • Proactive customer engagement features

Cons

  • No standard pricing available
  • May require onboarding time
  • Limited customization

Why We Love It

Client Savvy goes beyond just collecting feedback - it empowers AEC and Professional Services firms with the ability to respond to it on a milestone basis. This offers a unique advantage in industries where projects are lengthy and feedback is critical at different stages. Moreover, its proactive approach to customer engagement helps prevent issues before they escalate, enhancing client relationships and increasing customer loyalty.

Custom pricing available on request

Client Savvy Feedback Software is designed specifically for Architectural, Engineering, and Construction (AEC) and Professional Services firms. It caters to the industry's unique needs by enabling firms to collect, analyze, and respond to milestone-based feedback, thus improving customer satisfaction and retention.

3
Expert Score
9.6 / 10
677
71
VC INSIGHTS LEADER
INSIGHT INNOVATOR
VC INSIGHTS LEADER

Zigpoll VC Firms Networking Tools

Zigpoll VC Firms Networking Tools
Free plan available, Premium plans starting at $20/month
View Website
VC INSIGHTS LEADER
INSIGHT INNOVATOR
VC INSIGHTS LEADER

Why We Love It

We love Zigpoll because it's more than just a survey tool—it's a strategic partner for venture capital firms. It addresses the unique need for deep consumer insights, which can make or break investment decisions. Its ability to quickly gather targeted shopper feedback enables VC firms to accelerate their decision-making process and enhance their portfolio, making it an indispensable tool in the competitive venture capital industry.

Pros

  • Industry-specific features
  • Efficient feedback collection
  • Accelerated decision-making
  • Portfolio enhancement
  • User-friendly interface

Cons

  • Limited customization options
  • Requires initial setup
  • Premium plans may be costly for small firms

Free plan available, Premium plans starting at $20/month

Zigpoll is a SaaS solution specifically tailored for venture capital firms, enabling them to efficiently gather targeted shopper feedback. This accelerates their decision-making process and enhances their portfolio by providing highly relevant insights into consumer behavior.

Pros

  • Industry-specific features
  • Efficient feedback collection
  • Accelerated decision-making
  • Portfolio enhancement
  • User-friendly interface

Cons

  • Limited customization options
  • Requires initial setup
  • Premium plans may be costly for small firms
VC INSIGHTS LEADER
INSIGHT INNOVATOR
VC INSIGHTS LEADER

Why We Love It

We love Zigpoll because it's more than just a survey tool—it's a strategic partner for venture capital firms. It addresses the unique need for deep consumer insights, which can make or break investment decisions. Its ability to quickly gather targeted shopper feedback enables VC firms to accelerate their decision-making process and enhance their portfolio, making it an indispensable tool in the competitive venture capital industry.

Pros

  • Industry-specific features
  • Efficient feedback collection
  • Accelerated decision-making
  • Portfolio enhancement
  • User-friendly interface

Cons

  • Limited customization options
  • Requires initial setup
  • Premium plans may be costly for small firms

Why We Love It

We love Zigpoll because it's more than just a survey tool—it's a strategic partner for venture capital firms. It addresses the unique need for deep consumer insights, which can make or break investment decisions. Its ability to quickly gather targeted shopper feedback enables VC firms to accelerate their decision-making process and enhance their portfolio, making it an indispensable tool in the competitive venture capital industry.

Free plan available, Premium plans starting at $20/month

Zigpoll is a SaaS solution specifically tailored for venture capital firms, enabling them to efficiently gather targeted shopper feedback. This accelerates their decision-making process and enhances their portfolio by providing highly relevant insights into consumer behavior.

4
Expert Score
9.4 / 10
418
137
FREE PLAN AVAILABLE
INTEGRATION PRO
FREE PLAN AVAILABLE

Canny: Feedback Management Tool

Canny: Feedback Management Tool
Offers free trial, paid plans start at $50/month
View Website
FREE PLAN AVAILABLE
INTEGRATION PRO
FREE PLAN AVAILABLE

Why We Love It

Canny's comprehensive feedback management system is a game-changer for startups. It not only collects feedback from different sources, but it also provides detailed data breakdowns that allow startups to make data-driven decisions. This simplifies the process of gathering and analyzing customer insights, which is crucial for startups aiming to rapidly iterate and improve their products or services. Its easy integration with existing systems makes it a convenient solution for startups.

Pros

  • Centralized feedback collection
  • Data-rich insights
  • User-friendly interface
  • Easy integration with existing systems
  • Trusted by industry leaders

Cons

  • Limited features on basic plan
  • No on-premise option
  • Potentially expensive for very small startups

Offers free trial, paid plans start at $50/month

Canny is a robust customer feedback management software designed to meet the unique needs of startups. It centralizes feedback from various sources, providing comprehensive data breakdowns to help startups understand customer sentiments, streamline their product development, and enhance customer satisfaction.

Pros

  • Centralized feedback collection
  • Data-rich insights
  • User-friendly interface
  • Easy integration with existing systems
  • Trusted by industry leaders

Cons

  • Limited features on basic plan
  • No on-premise option
  • Potentially expensive for very small startups
FREE PLAN AVAILABLE
INTEGRATION PRO
FREE PLAN AVAILABLE

Why We Love It

Canny's comprehensive feedback management system is a game-changer for startups. It not only collects feedback from different sources, but it also provides detailed data breakdowns that allow startups to make data-driven decisions. This simplifies the process of gathering and analyzing customer insights, which is crucial for startups aiming to rapidly iterate and improve their products or services. Its easy integration with existing systems makes it a convenient solution for startups.

Pros

  • Centralized feedback collection
  • Data-rich insights
  • User-friendly interface
  • Easy integration with existing systems
  • Trusted by industry leaders

Cons

  • Limited features on basic plan
  • No on-premise option
  • Potentially expensive for very small startups

Why We Love It

Canny's comprehensive feedback management system is a game-changer for startups. It not only collects feedback from different sources, but it also provides detailed data breakdowns that allow startups to make data-driven decisions. This simplifies the process of gathering and analyzing customer insights, which is crucial for startups aiming to rapidly iterate and improve their products or services. Its easy integration with existing systems makes it a convenient solution for startups.

Offers free trial, paid plans start at $50/month

Canny is a robust customer feedback management software designed to meet the unique needs of startups. It centralizes feedback from various sources, providing comprehensive data breakdowns to help startups understand customer sentiments, streamline their product development, and enhance customer satisfaction.

5
Expert Score
9.3 / 10
597
39
RECRUITMENT READY
REAL-TIME INSIGHTS

Simplesat CSAT & NPS Tool

Simplesat CSAT & NPS Tool
Pricing starts at $49/month, with enterprise pricing available
View Website
RECRUITMENT READY
REAL-TIME INSIGHTS

Why We Love It

Simplesat is a game-changer for recruitment agencies. It's not just a survey tool - it’s a comprehensive solution for managing customer experience. It has been tailored for this industry, making it easy to collect and analyze feedback, act on insights, and showcase positive reviews. Its review amplification feature helps in building brand image, a crucial aspect in the competitive recruitment industry. Overall, it's a tool that helps agencies to continually improve by learning directly from their customers.

Pros

  • Effortless feedback collection
  • Real-time review amplification
  • Industry-specific features
  • Easy integration
  • Robust reporting

Cons

  • Could be expensive for smaller firms
  • May require training for full utilization

Pricing starts at $49/month, with enterprise pricing available

Simplesat is a versatile SaaS solution designed to capture, analyze, and act upon customer feedback, specifically tailored for recruitment agencies. It helps in gauging customer satisfaction, instantly amplifies positive reviews, and provides actionable insights to improve services.

Pros

  • Effortless feedback collection
  • Real-time review amplification
  • Industry-specific features
  • Easy integration
  • Robust reporting

Cons

  • Could be expensive for smaller firms
  • May require training for full utilization
RECRUITMENT READY
REAL-TIME INSIGHTS

Why We Love It

Simplesat is a game-changer for recruitment agencies. It's not just a survey tool - it’s a comprehensive solution for managing customer experience. It has been tailored for this industry, making it easy to collect and analyze feedback, act on insights, and showcase positive reviews. Its review amplification feature helps in building brand image, a crucial aspect in the competitive recruitment industry. Overall, it's a tool that helps agencies to continually improve by learning directly from their customers.

Pros

  • Effortless feedback collection
  • Real-time review amplification
  • Industry-specific features
  • Easy integration
  • Robust reporting

Cons

  • Could be expensive for smaller firms
  • May require training for full utilization

Why We Love It

Simplesat is a game-changer for recruitment agencies. It's not just a survey tool - it’s a comprehensive solution for managing customer experience. It has been tailored for this industry, making it easy to collect and analyze feedback, act on insights, and showcase positive reviews. Its review amplification feature helps in building brand image, a crucial aspect in the competitive recruitment industry. Overall, it's a tool that helps agencies to continually improve by learning directly from their customers.

Pricing starts at $49/month, with enterprise pricing available

Simplesat is a versatile SaaS solution designed to capture, analyze, and act upon customer feedback, specifically tailored for recruitment agencies. It helps in gauging customer satisfaction, instantly amplifies positive reviews, and provides actionable insights to improve services.

6
Expert Score
9.1 / 10
419
137
RATED
EMPLOYEE ENGAGEMENT

Great Place To Work Surveys

Great Place To Work Surveys
Enterprise pricing available
View Website
RATED
EMPLOYEE ENGAGEMENT

Why We Love It

The Great Place To Work Surveys is a gem for staffing agencies. It's not just a survey tool, but a platform that offers deep insights into employee satisfaction, allowing for targeted improvements. The surveys are customizable to fit agency-specific needs and the interface is designed for ease of use, making it a favorite among industry professionals. Its reputation for excellence, built over decades of experience, further adds to its appeal.

Pros

  • Tailored for staffing industry
  • Proven track record
  • In-depth employee insights
  • User-friendly interface
  • Highly customizable surveys

Cons

  • Lacks a free trial option
  • May require some training
  • Pricing could be high for smaller agencies

Enterprise pricing available

Designed specifically for staffing agencies, this SaaS solution provides an effective and easy-to-use tool for tracking and improving employee satisfaction and engagement. Its expertise garnered over 30+ years working with Fortune's 100 Best Companies makes it an ideal choice for industry professionals seeking insights into their workforce.

Pros

  • Tailored for staffing industry
  • Proven track record
  • In-depth employee insights
  • User-friendly interface
  • Highly customizable surveys

Cons

  • Lacks a free trial option
  • May require some training
  • Pricing could be high for smaller agencies
RATED
EMPLOYEE ENGAGEMENT

Why We Love It

The Great Place To Work Surveys is a gem for staffing agencies. It's not just a survey tool, but a platform that offers deep insights into employee satisfaction, allowing for targeted improvements. The surveys are customizable to fit agency-specific needs and the interface is designed for ease of use, making it a favorite among industry professionals. Its reputation for excellence, built over decades of experience, further adds to its appeal.

Pros

  • Tailored for staffing industry
  • Proven track record
  • In-depth employee insights
  • User-friendly interface
  • Highly customizable surveys

Cons

  • Lacks a free trial option
  • May require some training
  • Pricing could be high for smaller agencies

Why We Love It

The Great Place To Work Surveys is a gem for staffing agencies. It's not just a survey tool, but a platform that offers deep insights into employee satisfaction, allowing for targeted improvements. The surveys are customizable to fit agency-specific needs and the interface is designed for ease of use, making it a favorite among industry professionals. Its reputation for excellence, built over decades of experience, further adds to its appeal.

Enterprise pricing available

Designed specifically for staffing agencies, this SaaS solution provides an effective and easy-to-use tool for tracking and improving employee satisfaction and engagement. Its expertise garnered over 30+ years working with Fortune's 100 Best Companies makes it an ideal choice for industry professionals seeking insights into their workforce.

7
Expert Score
9.0 / 10
689
119
AI-POWERED INSIGHTS
SEAMLESS INTEGRATION

Salesforce Customer Feedback Management

Salesforce Customer Feedback Management
Enterprise pricing available
View Website
AI-POWERED INSIGHTS
SEAMLESS INTEGRATION

Why We Love It

Contractors often work on diverse projects and need to understand customer needs and feedback across different contexts. Salesforce's AI-driven survey tools allow for easy creation and interpretation of surveys, making it simpler for contractors to gather and act on customer feedback. The seamless integration with other Salesforce tools also means that all customer data can be centralized in one location, making it easier to manage and analyze.

Pros

  • AI-driven features
  • Seamless integration with Salesforce ecosystem
  • Powerful data analysis
  • Designed for scalability

Cons

  • Requires familiarity with Salesforce
  • Higher price point

Enterprise pricing available

Salesforce's Customer Feedback Management Software is a powerful tool for contractors seeking to gain valuable insights from their customers. The AI-driven survey generation, translation, and summarization features allow contractors to create and understand surveys with ease, while its seamless integration with other Salesforce tools provides an end-to-end customer service solution.

Pros

  • AI-driven features
  • Seamless integration with Salesforce ecosystem
  • Powerful data analysis
  • Designed for scalability

Cons

  • Requires familiarity with Salesforce
  • Higher price point
AI-POWERED INSIGHTS
SEAMLESS INTEGRATION

Why We Love It

Contractors often work on diverse projects and need to understand customer needs and feedback across different contexts. Salesforce's AI-driven survey tools allow for easy creation and interpretation of surveys, making it simpler for contractors to gather and act on customer feedback. The seamless integration with other Salesforce tools also means that all customer data can be centralized in one location, making it easier to manage and analyze.

Pros

  • AI-driven features
  • Seamless integration with Salesforce ecosystem
  • Powerful data analysis
  • Designed for scalability

Cons

  • Requires familiarity with Salesforce
  • Higher price point

Why We Love It

Contractors often work on diverse projects and need to understand customer needs and feedback across different contexts. Salesforce's AI-driven survey tools allow for easy creation and interpretation of surveys, making it simpler for contractors to gather and act on customer feedback. The seamless integration with other Salesforce tools also means that all customer data can be centralized in one location, making it easier to manage and analyze.

Enterprise pricing available

Salesforce's Customer Feedback Management Software is a powerful tool for contractors seeking to gain valuable insights from their customers. The AI-driven survey generation, translation, and summarization features allow contractors to create and understand surveys with ease, while its seamless integration with other Salesforce tools provides an end-to-end customer service solution.

8
Expert Score
8.8 / 10
626
73
ANONYMOUS FEEDBACK

Officevibe Employee Surveys Solution

Officevibe Employee Surveys Solution
Free basic plan available, premium plans starting at $4/user/month
View Website
ANONYMOUS FEEDBACK

Why We Love It

Officevibe is a game-changer for staffing agencies. Its pulse surveys and anonymous feedback features allow managers to gauge employee sentiment in real-time, leading to timely interventions and improvements. The ability to centralize feedback data and insights makes it seamless to identify trends and areas needing attention, making it an excellent tool for fostering a healthier, more productive work environment. The software's industry-specific application makes it an invaluable asset for staffing agencies aiming to improve their team management efforts.

Pros

  • Anonymous feedback collection
  • Pulse survey data
  • Team insights in one place
  • Industry-specific application
  • Easy-to-use interface

Cons

  • Limited customization options
  • Premium features can get expensive

Free basic plan available, premium plans starting at $4/user/month

Officevibe is an essential tool for staffing agencies keen on understanding their team's sentiments and improving their work environment. It offers anonymous feedback, pulse survey data, and team insights in a centralized place, enabling managers in the staffing industry to swiftly respond to their team's needs, improve job satisfaction, and ultimately, increase productivity.

Pros

  • Anonymous feedback collection
  • Pulse survey data
  • Team insights in one place
  • Industry-specific application
  • Easy-to-use interface

Cons

  • Limited customization options
  • Premium features can get expensive
ANONYMOUS FEEDBACK

Why We Love It

Officevibe is a game-changer for staffing agencies. Its pulse surveys and anonymous feedback features allow managers to gauge employee sentiment in real-time, leading to timely interventions and improvements. The ability to centralize feedback data and insights makes it seamless to identify trends and areas needing attention, making it an excellent tool for fostering a healthier, more productive work environment. The software's industry-specific application makes it an invaluable asset for staffing agencies aiming to improve their team management efforts.

Pros

  • Anonymous feedback collection
  • Pulse survey data
  • Team insights in one place
  • Industry-specific application
  • Easy-to-use interface

Cons

  • Limited customization options
  • Premium features can get expensive

Why We Love It

Officevibe is a game-changer for staffing agencies. Its pulse surveys and anonymous feedback features allow managers to gauge employee sentiment in real-time, leading to timely interventions and improvements. The ability to centralize feedback data and insights makes it seamless to identify trends and areas needing attention, making it an excellent tool for fostering a healthier, more productive work environment. The software's industry-specific application makes it an invaluable asset for staffing agencies aiming to improve their team management efforts.

Free basic plan available, premium plans starting at $4/user/month

Officevibe is an essential tool for staffing agencies keen on understanding their team's sentiments and improving their work environment. It offers anonymous feedback, pulse survey data, and team insights in a centralized place, enabling managers in the staffing industry to swiftly respond to their team's needs, improve job satisfaction, and ultimately, increase productivity.

9
Expert Score
8.7 / 10
632
132
SOCIAL MEDIA BOOST
AUTOMATED ALERTS

Plumber Feedback Program

Plumber Feedback Program
Free trial available, Pricing upon request
View Website
SOCIAL MEDIA BOOST
AUTOMATED ALERTS

Why We Love It

The Plumber Feedback Program stands out for its automation in managing customer feedback. The unique push to social feature allows plumbers to easily showcase their positive reviews on Yelp, enhancing their social proof. The real-time alert system for negative reviews enables plumbers to tackle issues promptly, improving customer satisfaction which is crucial in the service industry.

Pros

  • Automated customer feedback management
  • Industry-specific features
  • Push to social functionality
  • Real-time alerts for negative reviews

Cons

  • Limited customization options
  • Complex interface for beginners
  • Pricing not transparent

Free trial available, Pricing upon request

QuestionPro's Plumber Feedback Program is a SaaS solution specifically designed for the plumbing industry. It provides an automated way to handle customer feedback, directing positive reviews to social platforms and alerting professionals to negative reviews for instant service improvement.

Pros

  • Automated customer feedback management
  • Industry-specific features
  • Push to social functionality
  • Real-time alerts for negative reviews

Cons

  • Limited customization options
  • Complex interface for beginners
  • Pricing not transparent
SOCIAL MEDIA BOOST
AUTOMATED ALERTS

Why We Love It

The Plumber Feedback Program stands out for its automation in managing customer feedback. The unique push to social feature allows plumbers to easily showcase their positive reviews on Yelp, enhancing their social proof. The real-time alert system for negative reviews enables plumbers to tackle issues promptly, improving customer satisfaction which is crucial in the service industry.

Pros

  • Automated customer feedback management
  • Industry-specific features
  • Push to social functionality
  • Real-time alerts for negative reviews

Cons

  • Limited customization options
  • Complex interface for beginners
  • Pricing not transparent

Why We Love It

The Plumber Feedback Program stands out for its automation in managing customer feedback. The unique push to social feature allows plumbers to easily showcase their positive reviews on Yelp, enhancing their social proof. The real-time alert system for negative reviews enables plumbers to tackle issues promptly, improving customer satisfaction which is crucial in the service industry.

Free trial available, Pricing upon request

QuestionPro's Plumber Feedback Program is a SaaS solution specifically designed for the plumbing industry. It provides an automated way to handle customer feedback, directing positive reviews to social platforms and alerting professionals to negative reviews for instant service improvement.

10
Expert Score
10.0 / 10
474
132
AI-DRIVEN INSIGHTS
REAL-TIME FEEDBACK

Zonka Feedback for SaaS

Zonka Feedback for SaaS
Pricing starts at $29/month, with an Enterprise plan available for larger SaaS businesses.
View Website
AI-DRIVEN INSIGHTS
REAL-TIME FEEDBACK

Why We Love It

Zonka Feedback is an invaluable tool for SaaS companies that are keen on harnessing the power of customer feedback for business growth. Its AI-driven capabilities mean it does more than just collect feedback, it analyzes and provides actionable insights. This swift and efficient process enables SaaS companies to promptly make necessary adjustments, enhancing customer satisfaction and product performance. It's not just a feedback tool, it's a growth partner for SaaS businesses.

Pros

  • AI-driven insight collection
  • Specialized for SaaS feedback
  • Swift data collection and analysis
  • Enhanced customer satisfaction
  • Product performance enhancement

Cons

  • May require training to maximize use
  • Lacks some customization options

Pricing starts at $29/month, with an Enterprise plan available for larger SaaS businesses.

Zonka Feedback is an AI-driven SaaS feedback tool that's been engineered specifically for SaaS companies. It enables swift data collection of relationship and transactional insights, allowing businesses to promptly close the feedback loop and make necessary adjustments to enhance customer satisfaction and product performance.

Pros

  • AI-driven insight collection
  • Specialized for SaaS feedback
  • Swift data collection and analysis
  • Enhanced customer satisfaction
  • Product performance enhancement

Cons

  • May require training to maximize use
  • Lacks some customization options
AI-DRIVEN INSIGHTS
REAL-TIME FEEDBACK

Why We Love It

Zonka Feedback is an invaluable tool for SaaS companies that are keen on harnessing the power of customer feedback for business growth. Its AI-driven capabilities mean it does more than just collect feedback, it analyzes and provides actionable insights. This swift and efficient process enables SaaS companies to promptly make necessary adjustments, enhancing customer satisfaction and product performance. It's not just a feedback tool, it's a growth partner for SaaS businesses.

Pros

  • AI-driven insight collection
  • Specialized for SaaS feedback
  • Swift data collection and analysis
  • Enhanced customer satisfaction
  • Product performance enhancement

Cons

  • May require training to maximize use
  • Lacks some customization options

Why We Love It

Zonka Feedback is an invaluable tool for SaaS companies that are keen on harnessing the power of customer feedback for business growth. Its AI-driven capabilities mean it does more than just collect feedback, it analyzes and provides actionable insights. This swift and efficient process enables SaaS companies to promptly make necessary adjustments, enhancing customer satisfaction and product performance. It's not just a feedback tool, it's a growth partner for SaaS businesses.

Pricing starts at $29/month, with an Enterprise plan available for larger SaaS businesses.

Zonka Feedback is an AI-driven SaaS feedback tool that's been engineered specifically for SaaS companies. It enables swift data collection of relationship and transactional insights, allowing businesses to promptly close the feedback loop and make necessary adjustments to enhance customer satisfaction and product performance.

Product Comparison

Product Integrates With Zapier Supports SSO Has Public API Has Free Plan Popular Integrations Live Chat Support SOC 2 or ISO Certified Has Free Trial Starting Price Has Mobile App
1Ontraport for Plumbers
Yes Yes Yes No Salesforce, Google Workspace, Slack Yes Not specified Yes - 14 days Custom pricing Yes
2Dynamo Private Equity CRM
No Enterprise plans only Enterprise API only No Custom integrations only Email/Ticket only Not specified Contact for trial Custom pricing No
3Qualtrics XM Experience Management
Yes Yes Yes No Salesforce, Slack, Google Analytics Yes Both Contact for trial Contact for pricing Yes
4ReviewStudio: Creative Workflow Solution
Not specified Not specified Not specified No Not specified Not specified Not specified Yes - Not specified $49/month Not specified
5Photography Survey Template
Not specified Not specified Not specified Yes Not specified Not specified Not specified Not specified Free Not specified
6Excel Plumbing and Heating Survey
No No No Yes Custom integrations only Email/Ticket only Not specified N/A
(Customer Feedback & Survey Tools for Plumbers)
Free Web-only
7Survicate: Feedback Platform
Yes Enterprise plans only Yes Yes Slack, HubSpot, Google Analytics Yes Not specified Yes - 7 days $89/month Yes
8Zigpoll Roofing Feedback
Not specified Not specified Not specified Not specified Not specified Not specified Not specified Not specified Enterprise pricing available Not specified
9RoofLink
Not specified Not specified Not specified Not specified Not specified Not specified Not specified Not specified Pricing details upon request Not specified
10Roofing Playbook - HighLevel
Not specified Not specified Not specified Not specified Not specified Not specified Not specified Not specified Free to start, with various subscription plans available Not specified
1

Ontraport for Plumbers

Integrates With Zapier
Yes
Supports SSO
Yes
Has Public API
Yes
Has Free Plan
No
Popular Integrations
Salesforce, Google Workspace, Slack
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Has Free Trial
Yes - 14 days
Starting Price
Custom pricing
Has Mobile App
Yes
2

Dynamo Private Equity CRM

Integrates With Zapier
No
Supports SSO
Enterprise plans only
Has Public API
Enterprise API only
Has Free Plan
No
Popular Integrations
Custom integrations only
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Has Free Trial
Contact for trial
Starting Price
Custom pricing
Has Mobile App
No
3

Qualtrics XM Experience Management

Integrates With Zapier
Yes
Supports SSO
Yes
Has Public API
Yes
Has Free Plan
No
Popular Integrations
Salesforce, Slack, Google Analytics
Live Chat Support
Yes
SOC 2 or ISO Certified
Both
Has Free Trial
Contact for trial
Starting Price
Contact for pricing
Has Mobile App
Yes
4

ReviewStudio: Creative Workflow Solution

Integrates With Zapier
Not specified
Supports SSO
Not specified
Has Public API
Not specified
Has Free Plan
No
Popular Integrations
Not specified
Live Chat Support
Not specified
SOC 2 or ISO Certified
Not specified
Has Free Trial
Yes - Not specified
Starting Price
$49/month
Has Mobile App
Not specified
5

Photography Survey Template

Integrates With Zapier
Not specified
Supports SSO
Not specified
Has Public API
Not specified
Has Free Plan
Yes
Popular Integrations
Not specified
Live Chat Support
Not specified
SOC 2 or ISO Certified
Not specified
Has Free Trial
Not specified
Starting Price
Free
Has Mobile App
Not specified
6

Excel Plumbing and Heating Survey

Integrates With Zapier
No
Supports SSO
No
Has Public API
No
Has Free Plan
Yes
Popular Integrations
Custom integrations only
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Has Free Trial (Customer Feedback & Survey Tools for Plumbers)
N/A
Starting Price
Free
Has Mobile App
Web-only
7

Survicate: Feedback Platform

Integrates With Zapier
Yes
Supports SSO
Enterprise plans only
Has Public API
Yes
Has Free Plan
Yes
Popular Integrations
Slack, HubSpot, Google Analytics
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Has Free Trial
Yes - 7 days
Starting Price
$89/month
Has Mobile App
Yes
8

Zigpoll Roofing Feedback

Integrates With Zapier
Not specified
Supports SSO
Not specified
Has Public API
Not specified
Has Free Plan
Not specified
Popular Integrations
Not specified
Live Chat Support
Not specified
SOC 2 or ISO Certified
Not specified
Has Free Trial
Not specified
Starting Price
Enterprise pricing available
Has Mobile App
Not specified
9

RoofLink

Integrates With Zapier
Not specified
Supports SSO
Not specified
Has Public API
Not specified
Has Free Plan
Not specified
Popular Integrations
Not specified
Live Chat Support
Not specified
SOC 2 or ISO Certified
Not specified
Has Free Trial
Not specified
Starting Price
Pricing details upon request
Has Mobile App
Not specified
10

Roofing Playbook - HighLevel

Integrates With Zapier
Not specified
Supports SSO
Not specified
Has Public API
Not specified
Has Free Plan
Not specified
Popular Integrations
Not specified
Live Chat Support
Not specified
SOC 2 or ISO Certified
Not specified
Has Free Trial
Not specified
Starting Price
Free to start, with various subscription plans available
Has Mobile App
Not specified

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How We Rank Products

How We Evaluate Products

How We Evaluate at This Level

This category highlights the strongest overall performers across closely related, specialized use cases.

Rather than evaluating products in isolation, we first analyze performance within highly specific niches, such as Customer Feedback & Survey Tools for Contractors, Customer Feedback & Survey Tools for Photography Studios, Customer Feedback & Survey Tools for Plumbers and Customer Feedback & Survey Tools for Private Equity Firms .

From those niche evaluations, we surface products that consistently demonstrate strength across multiple use cases.

Only solutions that perform at a high level across several specialized categories are featured here. This approach allows us to identify well-rounded platforms that excel beyond a single narrow scenario and represent the best all-around options within this broader category.

Our Evaluation Process

Our Evaluation Process

For feedback and survey tools, we evaluate question flexibility, distribution methods, response analytics, and integration depth with CRM, helpdesk, and marketing platforms. We assess sentiment analysis, tagging workflows, and reporting features that help teams understand trends. Ease of deployment and cross-team collaboration also matter. At the Level 3 view, we highlight tools that excel across Level 4 subcategories—transactional surveys, product feedback, and customer sentiment measurement—to present the best options for capturing insights at scale.

Verification

Categories reflect industry best practices in structured feedback and customer insight collection. Our taxonomy aligns with how product, support, and CX teams gather and analyze feedback. Level 3 recommendations derive from deeper Level 4 comparisons across feedback modalities.

Verification

  • Products evaluated through comprehensive research and analysis of customer feedback and industry standards.
  • Selection criteria focus on user satisfaction metrics and survey results from verified customers.
  • Comparison methodology analyzes expert reviews and aggregated ratings from trusted sources.

As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.

Frequently Asked Questions About Customer Feedback & Survey Tools

What makes a customer feedback & survey tools the "best"?

We evaluate products based on quality, performance, value for money, user reviews, durability, and ease of use. Our rankings are updated regularly to reflect the latest market offerings and user feedback.

How often do you update your customer feedback & survey tools recommendations?

Our team continuously monitors the market for new products and updates our recommendations quarterly. We also adjust rankings based on user feedback and new testing results.

Do you test all the products you recommend?

Yes, whenever possible, we physically test products in our labs. For products we can't test directly, we rely on verified user reviews, expert opinions, and detailed specifications to make informed recommendations.

What if I'm looking for a specific type of customer feedback & survey tools?

Our top 10 list covers the most popular and highly-rated options. If you have specific requirements, check our detailed product descriptions and pros/cons to find the best match for your needs.

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What This Award Means