S
Salesforce Field Service
salesforce.com · Salesforce Mobile Workforce Management · scored Dec 2025Salesforce works offline first, but security add-ons cost extra
Best forEnterprises already on Salesforce needing offline field service tools
Enterprise field service platform with offline mobile tools and AI driven scheduling.
The thing people get wrong
Top tier Salesforce security features come included in every plan
Enhanced Mobile App Security is a separate paid add-on
Source: resources.docs.salesforce.com
Upside
- Offline first mobile architecture
- AI scheduling via Agentforce
- Deep Salesforce CRM integration
Catch
- Steep learning curve for admins
- Advanced security costs extra
- High total cost of ownership
Editor's takeSalesforce Field Service caches data so technicians keep working without a signal. Pricing spans a wide range, from $25 a user monthly up to $330 for Unlimited. Setup is not simple though, and reviewers on G2 say it often needs outside consultants.
How much does Salesforce Field Service cost?
Plans range from $25 per user monthly for Starter up to $330 for Unlimited, according to a third party pricing breakdown. Contractor licenses run about $50 per user monthly.
Does Salesforce Field Service work offline?
Yes. The mobile app is built offline first, caching records so technicians can keep working without a connection, according to Salesforce's own documentation.
The evidence: 6 criteria, 3 penalties (−0.16 points)
Score adjustments−0.16 points in total








