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Klaviyo
klaviyo.com · Klaviyo Marketing Automation Platform · scored Dec 2025Wins on Shopify data, costs rise with list size
Best forEcommerce brands wanting predictive analytics and deep Shopify data sync.
A B2C marketing platform with a built-in customer data platform for ecommerce email, SMS and push.
The thing people get wrong
You only pay for contacts you email
Billing counts every active profile in the system since February 2025
Source: elitebrands.org
Upside
- Native Shopify integration
- Built-in CDP for segmentation
- Predictive AI analytics
Catch
- Bills for all active profiles
- No phone support
- Steep learning curve for advanced flows
Editor's takeKlaviyo pairs a customer data platform with email, SMS and push in one system. Sub-200ms Shopify sync and predictive segmentation set it apart from simpler email tools. The February 2025 shift to active-profile billing raises costs for brands with large, low-engagement lists.
Does Klaviyo have a free plan?
Yes. The free plan covers up to 250 contacts and 500 emails a month. Paid plans start at $20/mo for 500 contacts, with SMS and email bundles priced separately.
Why did Klaviyo pricing change in 2025?
Starting February 18, 2025, Klaviyo bills for every active profile in the system, not just profiles that receive emails. This can raise costs for brands with large, inactive lists.
The evidence: 6 criteria, 3 penalties (−0.15 points)
Score adjustments−0.15 points in total










