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Ranking · Knowledge Management & Wiki Platforms

Best Knowledge Base Tools for Customer Support Teams

5 products scored on six criteria. Document360 leads at 8.9 and the field is tight, with 0.2 points between first and last, so read the catches before you pick. Every product opens to the evidence behind its number.

5 products scored6 criteria65 sources citedUpdated Aug 2, 2026
Jump to the ranking How the scores work
1 Document360document360.com

Document360 pairs SOC 2 security with a $99 startup tier

Read the reviewVisit ↗
2 KnowledgeBaseknowledgebase.com

KnowledgeBase charges one flat rate for unlimited seats

Read the reviewVisit ↗
3 Zendeskzendesk.com

Zendesk caps knowledge bases at 40,000 articles

Read the reviewVisit ↗
5Products
8.7 to 8.9Score spread
0Free plan or tier
01

The ranking

Order follows the score. Six little boxes show each product's criterion scores: green or red is above or below the category average, grey means too few products share that criterion to compare. The full review sits right under each one.

Nothing matches that filter here. Tap All to see every product.

1

Document360

document360.com · Document360 Knowledge Base · scored Dec 2025

Document360 pairs SOC 2 security with a $99 startup tier

Best forSaaS teams needing technical documentation with version control and localization

From $99 per month SOC 2AI searchknowledge base
Top score
Visit Document360 ↗ See the evidence

AI-powered knowledge base platform with dual editors, 50+ language support, and SOC 2 Type 2 security.

Standout fact4.7/5 G2 rating, with SOC 2 Type 2 certification.g2.com
Biggest catchUsers describe pricing as expensive for small teams or solo projects.g2.com
4.7/5G2 ratingg2.com
50+Languages supportedg2.com
8,000+Zapier app connectionszapier.com

Plans

Startup$99/mo

per project

Most chosenBusiness$249/mo

per project

Enterprise$499/mo

custom quote typical

Source: comparecamp.com

What reviewers say

G2
4.7/5 · hundreds

Source: g2.com

Upside

  • SOC 2 Type 2 certified
  • AI search assistant (Eddy)
  • Supports 50+ languages

Catch

  • Expensive for small teams
  • Interface can lag on large projects
  • Enterprise tier needs a sales call
Pick it ifSaaS teams needing technical documentation with version control and localization
Skip it ifSmall businesses on tight budgets needing an all-in-one helpdesk
PricingFrom $99/project/month (Startup), Business $249, Enterprise $499

Editor's takeDocument360 holds a 4.7 out of 5 rating on G2 and carries SOC 2 Type 2 certification, a strong combination for SaaS buyers. It supports over 50 languages for localization, useful for teams publishing help centers globally. Pricing climbs fast, with Startup at $99, Business at $249, and Enterprise requiring a custom quote.

How much does Document360 cost?

Plans start at $99 per project per month for Startup, $249 for Business, and custom pricing for Enterprise, according to a review at ComparCamp. A startup discount program can offer up to 6 free months.

Is Document360 SOC 2 certified?

Yes. Document360 achieved SOC 2 Type 2 certification, confirmed on its own compliance page. It also encrypts data at rest with AES-256 and in transit with TLS 1.2.

The evidence: 6 criteria, 3 penalties (−0.13 points)
9.1
Product Capability & DepthLooked for: We evaluate the breadth of knowledge management features, including editor flexibility, search capabilities, and content organization tools.Document360 offers a dual-editor system (Markdown and WYSIWYG), AI-powered search (Eddy), and advanced localization for over 50 languages.document360.comdocument360.comdocument360.com
9.3
Market Credibility & Trust SignalsLooked for: We assess the product's reputation through user ratings, industry awards, and adoption by established enterprises.The platform holds a 4.7/5 star rating on G2, is SOC 2 Type 2 certified, and is used by major organizations like McDonald's and Harvard University.g2.comdocument360.comdocument360.com
8.9
Usability & Customer ExperienceLooked for: We analyze user feedback regarding interface design, ease of setup, and the quality of customer support.Users consistently praise the intuitive UI and responsive support, though some note minor interface lag with very large projects.document360.comg2.comg2.com
8.5
Value, Pricing & TransparencyLooked for: We examine pricing structures, transparency of costs, and the feature-to-price ratio for different business sizes.Pricing is transparent for lower tiers ($99/$249), but the Enterprise tier requires custom quoting and some users find it expensive for small teams.document360.comcomparecamp.comdocs.document360.com
8.8
Integrations & Ecosystem StrengthLooked for: We evaluate the availability of native integrations with common business tools and API capabilities for custom connections.It offers over 25 native integrations (Zendesk, Slack, Teams) and connects to 8000+ apps via Zapier, plus robust API support.document360.comdocs.document360.comzapier.com
9.5
Security, Compliance & Data ProtectionLooked for: We investigate the product's adherence to security standards, data encryption, and access control mechanisms.Document360 maintains SOC 2 Type 2 certification, GDPR compliance, and offers granular access controls like IP restriction and SSO.document360.comdocument360.comcomparecamp.com

Score adjustments−0.13 points in total

−0.05Users have reported performance lags and slow load times when managing very large projects or using the editor extensively.g2.com · severity 50/100
−0.03The pricing structure is frequently cited as expensive for small teams or startups compared to basic alternatives.g2.com · severity 45/100
−0.05Some users face difficulties with advanced editing features, such as handling large documents or complex formatting like tables.g2.com · severity 40/100
Visit Document360 ↗ Back to the top of the ranking
2

KnowledgeBase

knowledgebase.com · KnowledgeBase Help Center Software · scored Dec 2025

KnowledgeBase charges one flat rate for unlimited seats

Best forLiveChat users and growing support teams wanting flat-rate pricing.

From $49 per month unlimited seatsLiveChat integrationAI content tools
Visit KnowledgeBase ↗ See the evidence

A help center platform with unlimited user seats and native LiveChat integration.

Standout factOne plan includes unlimited users starting at $49/month billed annually.knowledgebase.com
Biggest catchLarge media uploads run slow, and font customization stays limited.g2.com
$49/moStarting price (annual)knowledgebase.com
4.6/5G2 ratingg2.com

Starting price

$49/mobilled annually, unlimited users included

What reviewers say

G2
4.6/5

Source: g2.com

Upside

  • Unlimited user seats on one flat plan
  • Native LiveChat agent integration
  • AI-assisted article generation

Catch

  • Slow uploads for large media files
  • Limited font customization
  • Fewer third-party integrations than rivals
Pick it ifLiveChat users and growing support teams wanting flat-rate pricing.
Skip it ifEnterprises needing complex workflows or multilingual authoring.
PricingFrom $49/mo (annual) or $59/mo, unlimited seats included

Editor's takeKnowledgeBase breaks from per-seat pricing by including unlimited users on one flat plan starting at $49 a month. That makes it easy to scale access to every support agent without extra cost. The tradeoff shows up in smaller details, since large media uploads run slow and branding customization stays limited.

Does KnowledgeBase charge per user?

No. Its plan includes unlimited seats for a flat monthly rate, a rarity in the help desk software market where competitors typically charge per agent.

How much does KnowledgeBase cost?

Plans run $59 a month billed monthly, or $49 a month billed annually. Both include unlimited users, articles, and AI-assisted content tools.

The evidence: 6 criteria, 3 penalties (−0.12 points)
8.8
Product Capability & DepthLooked for: We evaluate the richness of content management features, AI capabilities, and the flexibility to support both internal and external knowledge bases.KnowledgeBase offers a robust rich-text editor with AI-assisted content generation, enabling users to create public help centers and private internal documentation with visibility controls.knowledgebase.comknowledgebase.comknowledgebase.com
9.3
Market Credibility & Trust SignalsLooked for: We assess the vendor's industry standing, parent company stability, and public trust indicators like verified reviews and compliance certifications.Backed by Text, Inc. (formerly LiveChat), a publicly traded company, the product benefits from a mature infrastructure and strong market presence with verified high ratings.knowledgebase.comg2.com
8.9
Usability & Customer ExperienceLooked for: We analyze user feedback regarding ease of setup, interface intuitiveness, and the speed of daily operations.Users consistently praise the 'wonderful UI' and no-code setup, though some report performance lags when uploading large media files.g2.comknowledgebase.com
9.5
Value, Pricing & TransparencyLooked for: We examine pricing structures, hidden costs, and the value provided relative to feature sets and user limits.KnowledgeBase offers an exceptional value proposition by including unlimited users (seats) in its flat-rate plan, a rarity in the SaaS help desk market.knowledgebase.comknowledgebase.com
8.8
Integrations & Ecosystem StrengthLooked for: We look for seamless connections with other business tools, particularly within the vendor's own product suite and popular external platforms.Deep native integration with LiveChat allows agents to access articles directly within chat windows, complemented by Google Analytics support.knowledgebase.comknowledgebase.comknowledgebase.com
9.1
Security, Compliance & Data ProtectionLooked for: We verify the presence of critical security certifications, data privacy compliance, and transparent security policies.Text, Inc. maintains a comprehensive Trust Center listing SOC 2 Type 1 compliance, GDPR adherence, and PCI DSS certification.trust.text.comknowledgebase.com

Score adjustments−0.12 points in total

−0.05Users report performance issues and slowness when uploading large media files like screenshots or videos.g2.com · severity 45/100
−0.05Customization options for visual branding, specifically fonts, are noted as limited by some users.g2.com · severity 40/100
−0.02The starting price point may be considered expensive for very small firms or startups with low budgets compared to free alternatives.g2.com · severity 30/100
Visit KnowledgeBase ↗ Back to the top of the ranking
3

Zendesk

zendesk.com · Zendesk Knowledge Base · scored Dec 2025

Zendesk caps knowledge bases at 40,000 articles

Best forLarge enterprises with complex support operations and workflows

From $19 per user/mo FedRAMP authorizedISO 270011
Visit Zendesk ↗ See the evidence

FedRAMP-authorized knowledge base with AI search and over 1,500 marketplace integrations.

Standout factZendesk is FedRAMP authorized with Low Impact Software-as-a-Service status.zendesk.com
Biggest catchEach help center caps at 40,000 articles, excluding archives and translations.support.zendesk.com
40,000Article limit per instancesupport.zendesk.com
1,500+Marketplace integrationszendesk.com
$50/agent/moAdvanced AI add-on priceswifteq.com

Compliance

✓ FedRAMP LI-SaaS✓ ISO 27001✓ ISO 27018✓ ISO 27701

Source: zendesk.com

Standout number

40,000article limit per help center instance

Source: support.zendesk.com

Upside

  • FedRAMP LI-SaaS authorized
  • 1,500+ marketplace integrations
  • ISO 27001, 27018, and 27701 certified

Catch

  • Hard limit of 40,000 articles
  • Advanced AI costs $50 extra
  • UI can slow at high ticket volume
Pick it ifLarge enterprises with complex support operations and workflows
Skip it ifSmall teams with limited budgets or technical resources
PricingFrom $19/agent/month, Advanced AI add-on $50/agent/month

Editor's takeZendesk Knowledge Base holds FedRAMP LI-SaaS authorization along with ISO 27001, 27018, and 27701 certification, a compliance stack few knowledge base tools match, making it viable for government and regulated industries. It connects to over 1,500 marketplace apps, including deep Jira and Salesforce integrations. Each help center caps at 40,000 articles, though, and the Advanced AI add-on costs an extra $50 per agent a month on top of the base $19 plan.

Is Zendesk Knowledge Base FedRAMP authorized?

Yes. It holds FedRAMP Low Impact Software-as-a-Service authorization and is listed in the FedRAMP Marketplace, according to Zendesk's own trust center.

Is there a limit on Zendesk knowledge base articles?

Yes. Each help center caps at 40,000 total articles, not counting archived articles or translations, according to Zendesk's own product limits documentation.

The evidence: 6 criteria, 3 penalties (−0.17 points)
8.9
Product Capability & DepthLooked for: We evaluate content management features, search functionality, and scalability limits relevant to enterprise knowledge bases.Zendesk Guide offers robust features like AI-powered generative search, content blocks for reusable text, and scheduled publishing, but enforces a hard limit of 40,000 articles per instance.zendesk.comzendesk.comsupport.zendesk.com
9.5
Market Credibility & Trust SignalsLooked for: We assess security certifications, regulatory compliance, and adoption by major enterprises.Zendesk holds top-tier certifications including FedRAMP LI-SaaS, ISO 27001/27018/27701, and SOC 2 Type II, making it a highly trusted choice for regulated industries.zendesk.comzendesk.com
8.8
Usability & Customer ExperienceLooked for: We look for ease of setup, interface responsiveness, and customization capabilities for end-user portals.While the platform is user-friendly and offers customizable themes, users report that the UI can become slow with high ticket volumes and custom themes do not receive automatic updates.zendesk.comsupport.zendesk.comg2.com
8.2
Value, Pricing & TransparencyLooked for: We evaluate pricing structures, hidden costs, and the accessibility of advanced features.Pricing is per-agent and scales steeply; critical features like Advanced AI are sold as expensive add-ons ($50/agent/month) rather than being included in standard tiers.zendesk.comswifteq.comeesel.ai
9.3
Integrations & Ecosystem StrengthLooked for: We analyze the availability of third-party apps, API quality, and pre-built connectors.The Zendesk Marketplace hosts over 1,500 apps and integrations, including major connectors for Salesforce, Jira, and Slack, supported by a robust API.zendesk.comzendesk.comoneio.cloud
9.6
Security, Compliance & Data ProtectionLooked for: We examine data residency, encryption standards, and compliance with government regulations.Zendesk offers industry-leading security with FedRAMP authorization, HIPAA compliance, and data hosting in AWS centers certified for ISO 27001 and PCI DSS.zendesk.comnightfall.ai

Score adjustments−0.17 points in total

−0.08The platform enforces a hard limit of 40,000 articles (excluding translations and archives), which may restrict very large enterprise deployments.support.zendesk.com · severity 60/100
−0.04Advanced AI features, such as intelligent triage and agent copilot, require a paid add-on costing $50 per agent/month.swifteq.com · severity 55/100
−0.05Custom themes do not receive automatic updates when new features are released, creating a maintenance burden for customized help centers.support.zendesk.com · severity 45/100
Visit Zendesk ↗ Back to the top of the ranking
4

Stonly

stonly.com · Stonly: Knowledge Management · scored Dec 2025

Decision trees replace FAQs, from $249 a month

Best forSupport teams wanting interactive troubleshooting guides tied to Zendesk or Salesforce.

From $249 per month SOC 2 Type IIHIPAAGDPR
−0.1 vs #1
Visit Stonly ↗ See the evidence

Interactive knowledge base platform using decision trees and AI answers to automate support and agent guidance.

Standout factSmall Business plan starts at $249/month with a 4,000-view monthly capsaufter.io
Biggest catchExceeding the 4,000 monthly guide view limit triggers overage billing.userpilot.com
$25.5MTotal funding raisedtracxn.com
50%Bpifrance response time cutstonly.com
$39,000Average annual contract valuevendr.com

Starting price

$249/moSmall Business plan, 4,000 guide views included

By the numbers

$25.5Mtotal funding raised
50%cut in Bpifrance response times
62%lift in Tonal's workflow adherence

Source: stonly.com

Upside

  • Interactive decision trees replace static articles
  • SOC 2 Type II and HIPAA compliant
  • Two-way sync with Zendesk and Salesforce

Catch

  • Starting price high for small teams
  • Monthly view limits can trigger overages
  • Zendesk sync needs occasional re-authentication
Pick it ifSupport teams wanting interactive troubleshooting guides tied to Zendesk or Salesforce.
Skip it ifBudget-conscious startups with high traffic, since pricing is view-based.
PricingFrom $249/mo ($199/mo billed annually), 4,000 views included

Editor's takeStonly replaces static FAQ articles with interactive decision trees, and its AI answers train specifically on those structured guides rather than the open web. Bpifrance cut customer response times by 50% after adopting it, and Tonal saw a 62% lift in workflow adherence. Entry pricing runs $249 a month with a 4,000-view cap, steep for very small teams watching every view.

How much does Stonly cost?

The Small Business plan runs $249 a month billed monthly, or $199 a month billed annually. It includes a limit of around 4,000 guide views, and exceeding that triggers overage billing. Enterprise pricing is quote based.

Is Stonly HIPAA compliant?

Yes. Stonly is SOC 2 Type II certified and compliant with GDPR and HIPAA. It hosts data on AWS and patches critical vulnerabilities the same day they are found, with non-critical ones patched within two weeks.

The evidence: 6 criteria, 3 penalties (−0.13 points)
8.9
Product Capability & DepthLooked for: We evaluate the software's ability to handle complex knowledge management tasks through interactive guides, decision trees, and AI capabilities.Stonly distinguishes itself with interactive, step-by-step decision trees rather than static articles, supported by AI-powered answers and multimedia embedding.stonly.comstonly.comstonly.com
9.2
Market Credibility & Trust SignalsLooked for: We assess the company's funding status, investor backing, and adoption by reputable enterprise clients.Stonly is backed by top-tier investors like Northzone and Accel with $25.5M in funding and serves major enterprise clients including Tonal, Bpifrance, and Dashlane.tracxn.comstonly.comstonly.com
8.9
Usability & Customer ExperienceLooked for: We look for evidence of ease of use, implementation speed, and user satisfaction with the interface.Users consistently praise the no-code interface and ease of setting up interactive guides, though some note a learning curve for advanced features.g2.comresearch.comuserpilot.com
8.5
Value, Pricing & TransparencyLooked for: We evaluate pricing transparency, entry-level costs, and value for money relative to features.Stonly offers a Small Business plan around $249/month, which is higher than some competitors, and Enterprise pricing is quote-based; view limits apply.stonly.comsaufter.iouserpilot.com
9.0
Integrations & Ecosystem StrengthLooked for: We examine the depth and breadth of integrations with key support and CRM platforms.Stonly offers deep, two-way integrations with major support platforms like Zendesk, Salesforce, and Front, allowing data to flow between tickets and guides.stonly.comzendesk.comzapier.com
9.1
Security, Compliance & Data ProtectionLooked for: We check for critical security certifications like SOC 2, GDPR, and HIPAA compliance.Stonly demonstrates a strong security posture with SOC 2 Type II attestation, GDPR compliance, and HIPAA readiness for healthcare clients.stonly.comintrro.stonly.comintrro.stonly.com

Score adjustments−0.13 points in total

−0.05Users have reported reliability issues with the Zendesk integration, noting it disconnects periodically and requires manual refreshing.g2.com · severity 50/100
−0.03The pricing model includes view limits (e.g., 4,000 views/month on the Small Business plan) which can lead to unexpected overage costs.userpilot.com · severity 45/100
−0.05Advanced graphic interactivity, such as clickable overlays on images, is reported to be an extra-cost feature or limited in the base offering.g2.com · severity 40/100
Visit Stonly ↗ Back to the top of the ranking
5

LiveAgent

liveagent.com · LiveAgent Customer Support Software · scored Dec 2025

LiveAgent bundles a call center, mobile app lags behind

Best forSMBs wanting an all-in-one help desk with call center included

From $9 per user/mo call centerlive chatgamification
−0.2 vs #1
Visit LiveAgent ↗ See the evidence

Help desk combining email, live chat, and a built-in call center with agent gamification.

Standout factOver 175 features and 200-plus native integrationsg2.com
Biggest catchThe mobile app is frequently described as buggy and lacking features.eesel.ai
200+Native integrationsg2.com
40,000+Businesses servedsupportyourapp.com
$9/agent/moStarting pricesoftwaresuggest.com

Standout number

200+native integrations

Source: g2.com

Starting price

$9/agent/moSocial media add-ons cost $39/mo extra on lower tiers

Upside

  • Built-in call center with IVR
  • Gamification badges and leaderboards
  • 200+ native integrations

Catch

  • Mobile app called buggy by users
  • Facebook/Twitter add-ons cost $39/mo
  • Not natively SOC 2 certified
Pick it ifSMBs wanting an all-in-one help desk with call center included
Skip it ifEnterprises needing deep customization or a standalone knowledge base
PricingFrom $9/agent/mo, social media add-ons cost $39/mo extra

Editor's takeLiveAgent bundles a full call center, live chat, and ticketing into one universal inbox, features competitors often sell as separate products. Built-in gamification, badges, levels, and leaderboards, is a rare touch meant to keep agents motivated at this price point. Pricing starts near $9 per agent, but Facebook and Twitter integrations cost an extra $39 a month on lower tiers, and the mobile app draws consistent complaints for bugs.

Does LiveAgent include a call center?

Yes. LiveAgent bundles a built-in call center with IVR and recording alongside email, live chat, and ticketing in one universal inbox, according to G2 reviews of the platform.

Is the LiveAgent mobile app reliable?

Reviews say no. The mobile app is consistently cited as a weakness, described by users as buggy and lacking feature parity with the desktop version.

The evidence: 6 criteria, 3 penalties (−0.17 points)
8.9
Product Capability & DepthLooked for: We evaluate the breadth of support channels, ticketing features, and automation capabilities available in the core platform.LiveAgent offers a robust omnichannel solution combining email, live chat, a built-in call center, and social media into a single universal inbox with over 175 features.liveagent.comliveagent.comg2.com
9.2
Market Credibility & Trust SignalsLooked for: We assess the product's reputation, user base size, and adoption by recognizable industry leaders.LiveAgent is a widely recognized player in the help desk space, trusted by major global brands and serving over 40,000 businesses.g2.comsupportyourapp.com
8.4
Usability & Customer ExperienceLooked for: We examine user interface design, ease of setup, mobile accessibility, and the learning curve for new agents.While powerful, the interface is frequently described as outdated or cluttered, and the mobile app lags significantly behind the desktop experience in functionality.techradar.comeesel.ai
8.7
Value, Pricing & TransparencyLooked for: We analyze pricing structures, hidden fees, free trial availability, and the cost-to-feature ratio compared to competitors.Pricing is generally transparent and competitive, but significant add-on costs for social media integrations on lower tiers impact the overall value proposition.liveagent.comsoftwaresuggest.comeesel.ai
9.0
Integrations & Ecosystem StrengthLooked for: We look for the quantity and quality of native integrations with CRMs, e-commerce platforms, and automation tools.The platform boasts a strong ecosystem with over 200 integrations, including native connections to major tools like Shopify, Salesforce, and Slack.liveagent.comcloudtalk.iosupportyourapp.com
9.1
Gamification & Agent ProductivityLooked for: We evaluate unique features designed to motivate support agents, such as leaderboards, badges, and performance tracking.LiveAgent distinguishes itself with built-in gamification features like badges, levels, and leaderboards that are rare in this price range.support.liveagent.comliveagent.comliveagent.com

Score adjustments−0.17 points in total

−0.07The software itself is not SOC 2 or ISO certified (only the AWS data center is), and it is not inherently HIPAA compliant without specific manual configurations.support.liveagent.com · severity 65/100
−0.06The mobile application is frequently criticized for being buggy, slow, and lacking feature parity with the desktop version.eesel.ai · severity 60/100
−0.04Social media integrations (Facebook, Twitter) incur significant additional monthly fees ($39/mo) on Small and Medium plans, which are not immediately obvious in base pricing.eesel.ai · severity 50/100
Visit LiveAgent ↗ Back to the top of the ranking
02

Side by side

10 features across 5 products. Green is yes, red is no, grey is not published.

FeatureDocument360KnowledgeBaseZendeskStonlyLiveAgent
Has Mobile App Web-only Web-only ✓ Web-only ✓
Has Free Plan ✗ ✗ ✗ ✗ ✗
Has Free Trial ✓ ✓ ✓ ✓ ✓
Integrates With Zapier ✓ ✓ ✓ ✓ ✓
Has Public API ✓ ✓ ✓ ✓ ✓
Live Chat Support ✓ ✓ ✓ Email/Ticket only ✓
SOC 2 or ISO Certified — — ✓ — —
Popular Integrations Slack, Microsoft 365, Google Analytics Slack, Salesforce, Google Workspace Slack, Salesforce, Microsoft 365 Slack, Google Workspace, Microsoft 365 Slack, Salesforce, Google Workspace
Supports SSO ✓ ✓ ✓ ✓ ✓
Starting Price $99 per month $49 per month $19 per user/mo $249 per month $9 per user/mo
03

How we chose

Four fixed criteria for every product, plus two chosen for Knowledge Base Tools for Customer Support Teams, weighted and reduced by documented penalties.

Full methodology
Criteria set for this categoryProduct Capability & Depth, Market Credibility & Trust Signals, Usability & Customer Experience, Value, Pricing & Transparency, Integrations & Ecosystem Strength, Security, Compliance & Data Protection
Evidence, then a scoreDocumentation, pricing pages, security pages and third-party reviews. Each criterion records what was found and links its sources.
Penalties, then a rankDocumented problems pull the score down with their evidence attached. Rank follows the score. Sponsored rows, where present, are labelled.
iVendors cannot buy a position. Every score rests on published evidence, documented problems pull it down, and a 9.1 here is not a 9.1 in another category.
Albert Richer
Albert RicherFounder · Memphis, TN

Sets the criteria and reviews the evidence before a ranking publishes. Email him if something here looks wrong.

04

Questions people ask

How much does Document360 cost?

Plans start at $99 per project per month for Startup, $249 for Business, and custom pricing for Enterprise, according to a review at ComparCamp. A startup discount program can offer up to 6 free months.

Is Document360 SOC 2 certified?

Yes. Document360 achieved SOC 2 Type 2 certification, confirmed on its own compliance page. It also encrypts data at rest with AES-256 and in transit with TLS 1.2.

Does KnowledgeBase charge per user?

No. Its plan includes unlimited seats for a flat monthly rate, a rarity in the help desk software market where competitors typically charge per agent.

How much does KnowledgeBase cost?

Plans run $59 a month billed monthly, or $49 a month billed annually. Both include unlimited users, articles, and AI-assisted content tools.

Is Zendesk Knowledge Base FedRAMP authorized?

Yes. It holds FedRAMP Low Impact Software-as-a-Service authorization and is listed in the FedRAMP Marketplace, according to Zendesk's own trust center.

Is there a limit on Zendesk knowledge base articles?

Yes. Each help center caps at 40,000 total articles, not counting archived articles or translations, according to Zendesk's own product limits documentation.

How much does Stonly cost?

The Small Business plan runs $249 a month billed monthly, or $199 a month billed annually. It includes a limit of around 4,000 guide views, and exceeding that triggers overage billing. Enterprise pricing is quote based.

Is Stonly HIPAA compliant?

Yes. Stonly is SOC 2 Type II certified and compliant with GDPR and HIPAA. It hosts data on AWS and patches critical vulnerabilities the same day they are found, with non-critical ones patched within two weeks.

How is the best Knowledge Base Tools for Customer Support Teams decided?

Every product is scored on six criteria for this category, with cited evidence and documented penalties. Rank follows the overall score. Vendors cannot pay for a position.

How often is this ranking updated?

Products are re-scored when pricing, features or evidence change. This ranking was last updated August 2, 2026.

05

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