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Ranking · CMDB & IT Asset Discovery Tools

Best Configuration Management Database (CMDB) Tools for Recruitment Agencies

6 products scored on six criteria. ServiceNow leads at 9.1 and the field is tight, with 0.4 points between first and last, so read the catches before you pick. Every product opens to the evidence behind its number.

6 products scored6 criteria64 sources citedUpdated Jul 5, 2026
Jump to the ranking How the scores work
1 ServiceNowservicenow.com

ServiceNow implementation can cost 3 to 5 times the license.

Read the reviewVisit ↗
2 Atlassian Assetsatlassian.com

Atlassian Assets caps unique constraints at 2 per object

Read the reviewVisit ↗
3 Device42device42.com

Freshworks paid $230M for it, pricing gets modular

Read the reviewVisit ↗
6Products
8.7 to 9.1Score spread
0Free plan or tier
01

The ranking

Order follows the score. Six little boxes show each product's criterion scores: green or red is above or below the category average, grey means too few products share that criterion to compare. The full review sits right under each one.

Nothing matches that filter here. Tap All to see every product.

1

ServiceNow

servicenow.com · ServiceNow Configuration Management Database · scored Dec 2025

ServiceNow implementation can cost 3 to 5 times the license.

Best forLarge enterprises needing deep ITIL compliance and asset mapping

Quote only enterpriseSOC 2ISO 27001
Top score
Visit ServiceNow ↗ See the evidence

The enterprise CMDB behind the ServiceNow platform, mapping IT assets and services for large organizations.

Standout factHolds over 50% of the global ITSM market, more than double its closest rivalbusinesswire.com
Biggest catchImplementation services often cost 3 to 5 times the annual license fee.rezolve.ai
50%+global ITSM market sharebusinesswire.com
9 yearsGartner Leader streakeesel.ai

Standout number

50%+global ITSM market share

Source: businesswire.com

True monthly cost

Typical total cost, annual license vs implementation

Annual license1x
Implementation and training3x-5x
Total3x-5x license fee

Implementation is separate from license cost

Upside

  • 50%+ global ITSM market share
  • Gartner Leader for 9 years
  • Service Graph plug-and-play connectors

Catch

  • Implementation costs 3-5x license
  • Charges for approver-only roles
  • Steep learning curve for admins
Pick it ifLarge enterprises needing deep ITIL compliance and asset mapping
Skip it ifSMBs without dedicated administrators to maintain data
PricingCustom quote, implementation typically 3-5x annual license

Editor's takeServiceNow's CMDB holds more than half the global ITSM market, over double its nearest competitor, and Gartner has named it a Leader nine years running. Service Graph Connectors turned what used to be custom-coded data ingestion into a certified, plug-and-play process across hundreds of third-party tools. The real cost sits in implementation, though. Consultants and training commonly run 3 to 5 times the annual license fee, and the platform even charges for stakeholder roles that only approve requests.

How much does ServiceNow CMDB implementation typically cost?

Implementation, consultants, and training often cost 3 to 5 times the annual software license fee, according to pricing guide sources, on top of the license itself, which requires a custom quote.

Does ServiceNow charge for approval-only users?

Yes. ServiceNow often charges for Business Stakeholder licenses, meaning users who only approve requests but don't work tickets still incur a cost, unlike many competitors.

The evidence: 6 criteria, 3 penalties (−0.17 points)
9.6
Product Capability & DepthLooked for: We evaluate the database's ability to automatically discover assets, map complex dependencies, and maintain a single source of truth for IT infrastructure.ServiceNow CMDB offers industry-leading automated discovery, service mapping, and a standardized Common Service Data Model (CSDM) that connects infrastructure to business outcomes.servicenow.comfaddom.complat4mation.com
9.9
Market Credibility & Trust SignalsLooked for: We assess market share, analyst recognition, and adoption rates among large enterprises to determine the product's reliability and industry standing.ServiceNow is the undisputed category leader, holding over 50% market share and recognized as a Gartner Magic Quadrant Leader for ITSM for nine consecutive years.gartner.comeesel.aibusinesswire.com
8.8
Usability & Customer ExperienceLooked for: We examine the user interface, ease of configuration, and the learning curve required to effectively manage and visualize complex data.While powerful, the platform has a steep learning curve; however, the new CMDB Workspace and 'Intelligent Search' features have significantly modernized the user experience.docs.servicenow.comassetloom.comcrm.org
8.2
Value, Pricing & TransparencyLooked for: We analyze pricing structures, hidden costs, and the total cost of ownership relative to the features provided.Pricing is opaque and expensive, with high implementation costs (3x-5x license fees) and extra charges for 'approver' roles, making it viable primarily for large enterprises.rezolve.airezolve.ai
9.5
Data Integrity & Health ManagementLooked for: We look for the breadth of third-party connectors and the ease of ingesting data from external monitoring, security, and cloud tools.The Service Graph Connector program offers hundreds of certified, 'plug-and-play' integrations that standardize external data ingestion, solving a major legacy CMDB pain point.kanini.comkanini.comdev-hd.com
9.1
Security, Compliance & Data Protectionservicenow.com

Score adjustments−0.17 points in total

−0.06Implementation costs are exceptionally high, often ranging from 3x to 5x the annual software license fee.rezolve.ai · severity 85/100
−0.07The platform has a steep learning curve and can become an 'administrative nightmare' if not actively maintained by skilled professionals.crm.org · severity 65/100
−0.04The licensing model includes an 'approver tax,' charging for business stakeholders who only need to approve requests but do not work on tickets.rezolve.ai · severity 50/100
Visit ServiceNow ↗ Back to the top of the ranking
2

Atlassian Assets

atlassian.com · Atlassian CMDB · scored Dec 2025

Atlassian Assets caps unique constraints at 2 per object

Best forTeams already using Jira Service Management wanting flexible asset tracking.

Quote only SOC 2HIPAAJira integration
−0.2 vs #1
Visit Atlassian Assets ↗ See the evidence

Open-structure CMDB built into Jira Service Management, with 30+ native import adapters.

Standout factIncludes 50,000 free Assets objects on JSM Premium plans.stratacominc.com
Biggest catchA new limit of 2 unique constraints per object type restricts complex data modeling.community.atlassian.com
50,000Free objects includedstratacominc.com
30+Import adaptersatlassian.com
45,000+ITSM customersaety.io

Standout number

50,000free Assets objects on JSM Premium

Source: stratacominc.com

The thing people get wrong

Atlassian Assets has no limits on custom data modeling

A 2024 update capped unique constraints at 2 per object type

Source: community.atlassian.com

Upside

  • Open, flexible data structure
  • 30+ native import adapters
  • 50,000 free objects on Premium

Catch

  • Steep learning curve for admins
  • Only 2 unique constraints allowed
  • Not sold as a standalone tool
Pick it ifTeams already using Jira Service Management wanting flexible asset tracking.
Skip it ifOrganizations needing a standalone CMDB outside Jira Service Management.
PricingIncluded in JSM Premium; objects over 50,000 cost $0.05/object/mo.

Editor's takeAtlassian Assets breaks from rigid legacy CMDBs with an open data structure that tracks hardware, software, or even office furniture. JSM Premium plans include 50,000 objects free, with overage priced at $0.05 per object monthly. The tradeoff is complexity. Reviewers consistently describe a steep learning curve, and a new limit of 2 unique constraints per object type restricts some data models.

Is Atlassian Assets a standalone CMDB?

No. It ships inside Jira Service Management Premium and Enterprise plans and is not sold as a separate product.

How many free objects does Atlassian Assets include?

JSM Premium plans include 50,000 objects at no extra cost. Objects beyond that limit cost $0.05 per object per month.

The evidence: 6 criteria, 3 penalties (−0.16 points)
9.0
Product Capability & DepthLooked for: We evaluate the flexibility of the data model, asset discovery features, and the ability to map complex dependencies within the CMDB.Atlassian Assets provides an open data structure allowing teams to track any resource type (hardware, software, people) with unlimited custom attributes, though recent updates have placed limits on unique constraints.atlassian.comatlassian.comatlassian.com
9.4
Market Credibility & Trust SignalsLooked for: We look for industry analyst recognition, market share, and adoption rates among enterprise organizations.Atlassian is recognized as a Leader in the Gartner Magic Quadrant for IT Service Management Platforms and serves over 45,000 customers with its ITSM solutions.aety.ioaety.io
8.4
Usability & Customer ExperienceLooked for: We assess the ease of setup, user interface intuitiveness, and the learning curve for new administrators.While powerful, the platform is frequently cited in reviews for having a steep learning curve and a complex user interface that requires training to navigate effectively.atlassian.comg2.comg2.com
8.7
Value, Pricing & TransparencyLooked for: We analyze the pricing model, inclusion of features in specific plans, and any hidden costs for scaling.Assets is included in JSM Premium and Enterprise plans with a generous free limit of 50,000 objects, though consumption-based pricing applies for objects exceeding this limit.atlassian.comstratacominc.comstratacominc.com
9.5
Integrations & Ecosystem StrengthLooked for: We examine the availability of import adapters, API quality, and native connections to other IT tools.The platform boasts over 30 native import adapters for major tools like AWS, Azure, and SCCM, and offers seamless integration with the broader Atlassian suite (Jira, Confluence).atlassian.comconfluence.atlassian.com
9.6
Security, Compliance & Data ProtectionLooked for: We verify certifications like SOC 2, ISO 27001, and HIPAA compliance capabilities for enterprise data.Atlassian maintains rigorous compliance standards including SOC 2 Type II, ISO 27001, and supports HIPAA compliance with a Business Associate Agreement (BAA) on Enterprise plans.atlassian.comkeragon.com

Score adjustments−0.16 points in total

−0.06Users consistently report a steep learning curve and complex UI, requiring significant training for effective use.g2.com · severity 60/100
−0.04Consumption-based pricing applies after 50,000 objects, costing $0.05 per object monthly, which can impact scalability for large enterprises.stratacominc.com · severity 50/100
−0.06A hard limit of 2 unique constraints per object type was introduced, restricting complex data modeling capabilities.community.atlassian.com · severity 45/100
Visit Atlassian Assets ↗ Back to the top of the ranking
3

Device42

device42.com · Device42 CMDB · scored Dec 2025

Freshworks paid $230M for it, pricing gets modular

Best forEnterprises with complex hybrid IT needing granular dependency mapping and discovery.

From $1,449 per year SOC 2enterpriseagentless discovery
−0.2 vs #1
Visit Device42 ↗ See the evidence

Agentless CMDB with deep dependency mapping across hybrid IT, recently acquired by Freshworks.

Standout factFreshworks acquired Device42 for $230 million in May 2024.cmswire.com
Biggest catchCore features like Application Dependency Mapping and Power Monitoring cost extra on top of the base license.g2.com
$230MAcquisition price by Freshworkscmswire.com
800+ in 70+ countriesCustomers servedfaddom.com
~$1,449/yrEntry pricing, 1-100 devicesvirima.com

Standout number

$230MFreshworks acquisition price, May 2024

Source: cmswire.com

Starting price

$1,449/yrCore license, 1-100 devices, add-ons priced separately

Upside

  • Agentless discovery for hybrid IT
  • Deep application dependency mapping
  • High-quality support, rated 9.5/10 on G2

Catch

  • Steep learning curve for beginners
  • Performance lag with large datasets
  • Modular pricing increases total cost
Pick it ifEnterprises with complex hybrid IT needing granular dependency mapping and discovery.
Skip it ifSmall organizations with simple, cloud-only environments needing basic asset tracking.
PricingFrom ~$1,449/yr for 1-100 devices, add-ons cost extra

Editor's takeDevice42 converges CMDB, IPAM, and DCIM into one agentless discovery platform covering physical, virtual, and cloud assets. Freshworks validated its enterprise value by acquiring it for $230 million in May 2024, and it counts UCLA and Coca-Cola as customers. Base licensing starts near $1,449 a year for 100 devices, but features like dependency mapping and power monitoring are priced as separate add-ons, which can complicate budgeting.

How much does Device42 cost?

Core licensing starts around $1,449 a year for up to 100 devices, per Virima's pricing breakdown. Add-on modules like Application Dependency Mapping and Power Monitoring are priced separately from the Core license, according to G2's pricing page, which can raise total cost.

Why did Freshworks acquire Device42?

Freshworks bought Device42 for $230 million in May 2024 to strengthen its IT asset management capabilities, according to CMSWire's coverage of the deal. It signals a strategic move by Freshworks toward deeper backend infrastructure tools.

The evidence: 6 criteria, 3 penalties (−0.14 points)
9.4
Product Capability & DepthLooked for: We evaluate the comprehensiveness of asset discovery, dependency mapping, and the ability to manage hybrid infrastructure (on-prem, cloud, and virtual) in a single view.Device42 delivers a unified platform combining CMDB, IPAM, and DCIM capabilities with agentless discovery that covers physical, virtual, and cloud assets. It features advanced application dependency mapping, power monitoring, and SSL certificate management, providing a granular 'single source of truth' for complex IT estates.device42.comdevice42.comnetworkworld.com
9.3
Market Credibility & Trust SignalsLooked for: We assess the vendor's market standing, acquisition history, customer base quality, and third-party validation from major industry analysts or platforms.Device42 was acquired by Freshworks for $230 million in 2024, validating its technology and market value. It serves over 800 customers in 70+ countries, including major enterprises like Coca-Cola and UCLA, and maintains high ratings (4.7/5) on major review platforms.cmswire.comfaddom.com
8.7
Usability & Customer ExperienceLooked for: We examine user feedback regarding interface design, ease of implementation, learning curve, and the quality of technical support.While users praise the depth of data and excellent support (rated 9.5/10 on G2), the platform is frequently cited as having a steep learning curve and complex interface. Some users report performance latency when processing very large datasets.virima.comg2.com
8.6
Value, Pricing & TransparencyLooked for: We analyze pricing structures, transparency of costs, and the balance between price and features compared to market alternatives.Device42 operates on a tiered annual subscription model based on device count, starting at ~$1,449 for up to 100 devices. While base tiers are known, the modular pricing strategy (extra costs for dependency mapping or power monitoring) can complicate budget forecasting.device42.comvirima.comg2.com
9.1
Integrations & Ecosystem StrengthLooked for: We evaluate the breadth of pre-built connectors, API quality, and compatibility with major ITSM, automation, and DevOps tools.The platform boasts a robust ecosystem with native integrations for major tools like Jira, ServiceNow, Ansible, Chef, and Puppet. It offers a comprehensive RESTful API and webhooks, allowing it to serve as a central data engine for automation workflows.device42.comdevice42.comdocs.device42.com
9.0
Security, Compliance & Data ProtectionLooked for: We look for security certifications (SOC2), deployment flexibility (on-prem vs. cloud), and features that support governance and audit readiness.Device42 supports both on-premise and cloud deployments, catering to high-security environments. It holds SOC2 attestation, performs annual penetration tests, and includes enterprise password management features with granular permission controls.device42.comvendr.comgoworkwize.com

Score adjustments−0.14 points in total

−0.06Users report performance latency and system slowdowns when processing large datasets or extensive requests.g2.com · severity 60/100
−0.05New users frequently cite a steep learning curve due to the complex interface and depth of features.virima.com · severity 50/100
−0.03Core features such as Application Dependency Mapping and Power Monitoring are sold as separate add-on modules, increasing total cost of ownership.g2.com · severity 40/100
Visit Device42 ↗ Back to the top of the ranking
4

Pathways

pathwayscg.com · Pathways CMDB · scored Dec 2025

Pathways deploys ServiceNow CMDB in 6-8 weeks, not months

Best forServiceNow customers needing expert help fixing or building a CMDB.

Quote only ServiceNow Elite Partnerconsulting serviceFedRAMP tools
−0.3 vs #1
Visit Pathways ↗ See the evidence

A ServiceNow Elite Partner that implements CMDB projects on a fixed 6 to 8 week timeline.

Standout factThe QuickPath methodology delivers a functional ServiceNow ITSM platform in 6 to 8 weeks.pathwayscg.com
Biggest catchPathways CMDB is a consulting service, not standalone software, and requires a paid ServiceNow subscription.pathwayscg.com
6-8 weeksImplementation timelinepathwayscg.com

Standout number

6-8 weekstypical QuickPath implementation timeline

Source: pathwayscg.com

In their words

“Known as the 'ServiceNow Rescue Partner,' we excel at stepping in when others fall short.”

pathwayscg.com

Upside

  • ServiceNow Elite Partner status
  • 6-8 week QuickPath implementation
  • Certify app automates access audits

Catch

  • Requires a ServiceNow subscription
  • Consulting-heavy engagement model
  • Niche focus on one platform
Pick it ifServiceNow customers needing expert help fixing or building a CMDB.
Skip it ifCompanies wanting standalone software or not using ServiceNow at all.
PricingCustom quote, flat price available for the Certify app

Editor's takePathways is a ServiceNow Elite Partner known as the 'Rescue Partner' for fixing failed CMDB projects. Its QuickPath methodology targets a 6 to 8 week delivery window, faster than typical months-long implementations. This is a consulting service built on top of ServiceNow, so a paid ServiceNow subscription is required.

Is Pathways CMDB a standalone product?

No. Pathways delivers CMDB consulting and proprietary apps built on the ServiceNow platform, so a paid ServiceNow subscription is required alongside its services.

How fast can Pathways implement a CMDB?

Its QuickPath methodology targets a fully functional ServiceNow ITSM platform within 6 to 8 weeks, using a crawl, walk, run approach to reduce implementation risk.

The evidence: 6 criteria, 2 penalties (−0.11 points)
8.9
Product Capability & DepthLooked for: We evaluate the breadth of configuration management features, data model alignment, and proprietary tools that enhance the core platform.Pathways delivers CMDB services built on ServiceNow's Common Service Data Model (CSDM) and enhances functionality with proprietary apps like 'Certify' for access audits and 'OSCAL NOW' for FedRAMP compliance.pathwayscg.compathwayscg.compathwayscg.com
9.4
Market Credibility & Trust SignalsLooked for: We assess partner status, industry awards, years in business, and verified client success stories.Pathways is a ServiceNow Elite Partner with over a decade of focus, recognized by Consulting Magazine as a 'Best Firm to Work For' and cited for rescuing failing implementations.pathwayscg.compathwayscg.com
8.8
Usability & Customer ExperienceLooked for: We look for evidence of streamlined workflows, user-friendly interfaces, and accelerated deployment models.The 'QuickPath' offering standardizes deployment into a 6-8 week timeframe, while the 'Certify' app replaces complex spreadsheets with a native ServiceNow interface.pathwayscg.compathwayscg.comprweb.com
8.6
Value, Pricing & TransparencyLooked for: We check for clear pricing models, ROI claims, and efficiency in delivery to reduce total cost of ownership.Pathways promotes a 'flat price' for its Certify app and emphasizes rapid ROI through its fixed-timeline 'QuickPath' service, reducing the cost of prolonged consulting engagements.pathwayscg.compathwayscg.compathwayscg.com
9.1
Implementation Speed & MethodologyLooked for: We analyze the vendor's approach to deployment, specifically looking for accelerators or frameworks that reduce time-to-value.The 'QuickPath' methodology specifically targets a 6-8 week delivery window for core ITSM/CMDB functions, significantly faster than the months-long industry standard.pathwayscg.compathwayscg.com
9.0
Security, Compliance & GovernanceLooked for: We examine tools and features specifically designed for regulatory compliance, audit readiness, and data governance.Pathways offers specialized apps like 'OSCAL NOW' for FedRAMP SSP automation and 'Certify' for audit-ready access controls, directly addressing governance needs.pathwayscg.compathwayscg.com

Score adjustments−0.11 points in total

−0.05Platform Dependency: Pathways CMDB solutions are not standalone; they require a paid ServiceNow subscription, which represents a significant additional cost and dependency.pathwayscg.com · severity 65/100
−0.06Scope Limitation: The 'QuickPath' accelerator is a templated 'crawl, walk, run' framework, which may require additional 'Plus' options or custom consulting for complex enterprise needs.pathwayscg.com · severity 45/100
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5

SolarWinds Service Desk

solarwinds.com · SolarWinds CMDB Software · scored Dec 2025

SolarWinds locks visual CMDB behind its $99 tier

Best forMid-market IT teams wanting a HIPAA-ready CMDB

From $39 per user/mo HIPAA BAAvisual dependency mappingISO 27001
−0.3 vs #1
Visit SolarWinds Service Desk ↗ See the evidence

Cloud CMDB with automated asset discovery and HIPAA-ready Business Associate Agreements.

Standout factSolarWinds Service Desk is one of the few cloud-based providers willing to sign a HIPAA BAA.solarwinds.com
Biggest catchVisual dependency mapping is locked to the most expensive Premier plan at $99 per technician monthly.solarwinds.com
$99/tech/moPremier plan pricesolarwinds.com
$39/tech/moEssentials plan pricesolarwinds.com

Plans

Essentials$39/tech/mo
Advanced$79/tech/mo
Most chosenPremier$99/tech/mo

Includes Visual CMDB

Source: solarwinds.com

Compliance

✓ ISO 27001✓ SOC 2? HIPAA BAA

Source: solarwinds.com

Upside

  • HIPAA Business Associate Agreement available
  • Automated asset discovery built in
  • Native SolarWinds Observability integration

Catch

  • Visual CMDB locked to top tier
  • Asset pricing requires a sales quote
  • Mobile app functionality is limited
Pick it ifMid-market IT teams wanting a HIPAA-ready CMDB
Skip it ifEnterprises needing highly complex custom workflows
Pricing$39-$99/technician/month by tier, asset pricing on request

Editor's takeSolarWinds Service Desk is one of the few cloud CMDB providers willing to sign a HIPAA Business Associate Agreement. Technician pricing runs a clear $39 to $99 monthly, but Visual CMDB mapping only ships on the $99 Premier plan. Asset pricing itself is not public and requires a separate sales quote.

Does SolarWinds CMDB include visual dependency mapping?

Only on the Premier plan, priced at $99 per technician monthly. Essentials and Advanced tiers do not include the Visual CMDB map.

Is SolarWinds Service Desk HIPAA compliant?

It supports HIPAA compliance by signing a Business Associate Agreement, one of the few cloud-based CMDB providers to offer this.

The evidence: 6 criteria, 3 penalties (−0.14 points)
8.7
Product Capability & DepthLooked for: We evaluate the comprehensiveness of configuration management features, including auto-discovery, dependency mapping, and CI type flexibility.SolarWinds CMDB offers automated asset discovery, out-of-the-box CI types, and visual dependency mapping, though the latter is reserved for the top-tier plan.solarwinds.comsolarwinds.comdocumentation.solarwinds.com
9.2
Market Credibility & Trust SignalsLooked for: We assess the vendor's industry standing, security certifications, and public financial stability.SolarWinds is a publicly traded company (NYSE: SWI) with major security certifications including ISO 27001 and SOC 2, demonstrating high market maturity.solarwinds.comsolarwinds.com
8.9
Usability & Customer ExperienceLooked for: We analyze user feedback regarding interface design, ease of setup, and mobile accessibility.Users consistently praise the intuitive interface and ease of setup, though some reviews note limitations in the mobile app's functionality.solarwinds.comtechradar.comg2.com
8.5
Value, Pricing & TransparencyLooked for: We examine pricing visibility, tier structures, and hidden costs associated with assets or add-ons.Technician pricing is transparent ($39-$99/mo), but asset management costs are hidden behind a 'contact sales' wall, reducing total cost clarity.solarwinds.comsolarwinds.comsolarwinds.com
9.0
Integrations & Ecosystem StrengthLooked for: We look for native integrations with monitoring tools, remote support, and communication platforms.Strong native integration with SolarWinds Observability and Orion, plus connectors for Jira, Slack, Microsoft Teams, and over 8,000 Zapier apps.solarwinds.comsolarwinds.comsolarwinds.com
9.4
Security, Compliance & Data ProtectionLooked for: We evaluate adherence to strict regulatory standards like HIPAA, GDPR, and data encryption protocols.The product supports HIPAA compliance with Business Associate Agreements (BAA) and encrypts data in transit and at rest, exceeding standard SaaS security.solarwinds.comsolarwinds.comsolarwinds.com

Score adjustments−0.14 points in total

−0.07Visual CMDB and dependency mapping features are restricted to the most expensive 'Premier' plan ($99/user/mo).solarwinds.com · severity 50/100
−0.03Asset management pricing is not publicly disclosed ('available upon request'), complicating budget estimation for CMDB use cases.solarwinds.com · severity 45/100
−0.04User reviews indicate the mobile application has limited functionality compared to the web interface.g2.com · severity 40/100
Visit SolarWinds Service Desk ↗ Back to the top of the ranking
6

Atera

atera.com · Atera CMDB Solution · scored Dec 2025

Atera charges per technician, not per endpoint

Best forMSPs and IT teams wanting unlimited endpoints under one per-technician price.

From $79 per user/mo RMMper-technician pricingAI automation
−0.4 vs #1
Visit Atera ↗ See the evidence

A cloud IT platform bundling RMM, PSA and remote access, billed per technician with unlimited endpoints and AI automation.

Standout factAtera's IT Autopilot resolves Tier 1 tickets like password resets without human oversight.prnewswire.com
Biggest catchNetwork Discovery costs an extra $29 per month per technician, and advanced reporting sits behind higher tiers.atera.com
13,000+Customers servedg2.com
$29/mo/technicianNetwork Discovery add-onatera.com

Starting price

$79/user/moUnlimited endpoints per technician

What reviewers say

G2
4.6/5 · 700+

Source: atera.com

Upside

  • Unlimited endpoints per technician
  • IT Autopilot resolves Tier 1 tickets
  • All-in-one RMM, PSA and remote access

Catch

  • Network Discovery costs $29/mo extra
  • Mac agent has reliability gaps
  • Mobile app lacks core functionality
Pick it ifMSPs and IT teams wanting unlimited endpoints under one per-technician price.
Skip it ifTeams needing a reliable Mac agent or on-premise hosting.
PricingFrom $79/user/mo, unlimited endpoints per technician

Editor's takeAtera's per-technician pricing, unlimited endpoints included, undercuts the per-device math that drives up costs for growing MSPs, and its Autopilot feature genuinely resolves routine Tier 1 tickets without a human touching them. The gaps show up on the edges: Mac agents drop connections according to Reddit threads from working MSPs, and features like Network Discovery cost extra once a team needs them.

Does Atera charge more as a team adds devices?

No. Atera charges a fixed monthly fee per technician and includes unlimited endpoints, so adding more managed devices does not raise the price.

What does Atera's IT Autopilot actually do?

It resolves Tier 1 IT tickets, like password resets and reboots, without human oversight, going a step further than the AI Copilot's script generation and ticket summaries.

The evidence: 6 criteria, 3 penalties (−0.18 points)
8.7
Product Capability & DepthLooked for: We evaluate the breadth of IT management features, specifically CMDB, RMM, and PSA integration, and their ability to handle diverse asset types.Atera provides a unified platform combining RMM, PSA, and remote access with integrated CMDB capabilities for asset tracking, though some advanced features like Network Discovery are add-ons.atera.comatera.comreddit.com
9.2
Market Credibility & Trust SignalsLooked for: We look for established market presence, user adoption rates, and third-party validation through reviews and certifications.Atera is a widely recognized player with over 13,000 customers globally and maintains high ratings on major review platforms like G2.g2.comatera.com
8.9
Usability & Customer ExperienceLooked for: We assess the ease of onboarding, interface intuitiveness, and the quality of mobile and support experiences.The desktop interface is frequently praised for its intuitive design and ease of use, although the mobile app receives significant criticism for limited functionality.g2.comreddit.com
8.5
Value, Pricing & TransparencyLooked for: We analyze the pricing model for scalability, hidden costs, and transparency regarding feature inclusion.Atera uses a disruptive pay-per-technician model allowing unlimited endpoints, but charges extra for essential features like Network Discovery and advanced reporting.support.atera.comatera.comsuperops.com
9.0
AI & Automation CapabilitiesLooked for: We examine the integration of AI for operational efficiency, specifically regarding auto-remediation and ticket handling.Atera has aggressively integrated 'Agentic AI' via Copilot and Autopilot to automate Tier-1 support tasks and script generation.prnewswire.comatera.com
9.1
Security, Compliance & Data ProtectionLooked for: We verify the presence of critical security certifications and compliance standards relevant to IT management.Atera maintains a robust security posture with SOC 2 Type 2 accreditation, HIPAA compliance, and ISO 27001 certification.support.atera.comsupport.atera.com

Score adjustments−0.18 points in total

−0.09Users report significant instability and feature limitations with the Mac agent, including connectivity drops and update failures.reddit.com · severity 65/100
−0.04Essential features like Network Discovery and advanced reporting are paywalled as add-ons or locked to higher tiers, frustrating users on standard plans.reddit.com · severity 50/100
−0.05The mobile application is frequently criticized for being buggy, limited in functionality, and significantly inferior to the web experience.reddit.com · severity 45/100
Visit Atera ↗ Back to the top of the ranking
02

Side by side

10 features across 6 products. Green is yes, red is no, grey is not published.

FeatureServiceNowAtlassian AssetsDevice42PathwaysSolarWinds Service DeskAtera
Has Mobile App ✓ Web-only ✗ ✗ ✗ ✓
Has Free Plan ✗ ✗ ✗ ✗ ✗ ✗
Has Free Trial Contact for trial Contact for trial ✓ Contact for trial ✓ ✓
Integrates With Zapier ✓ ✓ ✗ ✗ ✗ ✓
Has Public API ✓ ✓ ✓ ✗ ✓ ✓
Live Chat Support ✓ ✓ ✓ Email/Ticket only Email/Ticket only ✓
SOC 2 or ISO Certified Both ✓ — — — —
Popular Integrations Microsoft Teams, Salesforce, Slack Jira, Confluence, Trello JIRA, ServiceNow, Zendesk Custom integrations only Custom integrations only Slack, QuickBooks, Dropbox
Supports SSO ✓ ✓ ✓ ✗ ✗ ✓
Starting Price Contact for pricing Contact for pricing $1,449 per year Contact for pricing $39 per user/mo $79 per user/mo
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How we chose

Four fixed criteria for every product, plus two chosen for Configuration Management Database (CMDB) Tools for Recruitment Agencies, weighted and reduced by documented penalties.

Full methodology
Criteria set for this categoryProduct Capability & Depth, Market Credibility & Trust Signals, Usability & Customer Experience, Value, Pricing & Transparency, Security, Compliance & Data Protection, Integrations & Ecosystem Strength
Evidence, then a scoreDocumentation, pricing pages, security pages and third-party reviews. Each criterion records what was found and links its sources.
Penalties, then a rankDocumented problems pull the score down with their evidence attached. Rank follows the score. Sponsored rows, where present, are labelled.
iThe selection and ranking of configuration management database (CMDB) tools for recruitment agencies were based on a comprehensive evaluation of key factors, including product specifications, features, customer reviews, and overall ratings.
Albert Richer
Albert RicherFounder · Memphis, TN

Sets the criteria and reviews the evidence before a ranking publishes. Email him if something here looks wrong.

04

Questions people ask

How much does ServiceNow CMDB implementation typically cost?

Implementation, consultants, and training often cost 3 to 5 times the annual software license fee, according to pricing guide sources, on top of the license itself, which requires a custom quote.

Does ServiceNow charge for approval-only users?

Yes. ServiceNow often charges for Business Stakeholder licenses, meaning users who only approve requests but don't work tickets still incur a cost, unlike many competitors.

Is Atlassian Assets a standalone CMDB?

No. It ships inside Jira Service Management Premium and Enterprise plans and is not sold as a separate product.

How many free objects does Atlassian Assets include?

JSM Premium plans include 50,000 objects at no extra cost. Objects beyond that limit cost $0.05 per object per month.

How much does Device42 cost?

Core licensing starts around $1,449 a year for up to 100 devices, per Virima's pricing breakdown. Add-on modules like Application Dependency Mapping and Power Monitoring are priced separately from the Core license, according to G2's pricing page, which can raise total cost.

Why did Freshworks acquire Device42?

Freshworks bought Device42 for $230 million in May 2024 to strengthen its IT asset management capabilities, according to CMSWire's coverage of the deal. It signals a strategic move by Freshworks toward deeper backend infrastructure tools.

Is Pathways CMDB a standalone product?

No. Pathways delivers CMDB consulting and proprietary apps built on the ServiceNow platform, so a paid ServiceNow subscription is required alongside its services.

How fast can Pathways implement a CMDB?

Its QuickPath methodology targets a fully functional ServiceNow ITSM platform within 6 to 8 weeks, using a crawl, walk, run approach to reduce implementation risk.

How is the best Configuration Management Database (CMDB) Tools for Recruitment Agencies decided?

Every product is scored on six criteria for this category, with cited evidence and documented penalties. Rank follows the overall score. Vendors cannot pay for a position.

How often is this ranking updated?

Products are re-scored when pricing, features or evidence change. This ranking was last updated July 5, 2026.

05

More in CMDB & IT Asset Discovery Tools

2 related rankings.

All of CMDB & IT Asset Discovery
Configuration Management Database (CMDB) Tools for SaaS Companies10 productsConfiguration Management Database (CMDB) Tools for Staffing Agencies10 products
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