Navigating the Best HRIS Platforms for Healthcare: Insights from Research and User Feedback When it comes to choosing the right HRIS platform for healthcare and clinical workforces, market research shows that not all systems are created equal. Analysis of thousands of customer reviews indicates that platforms like BambooHR and Workday tend to score well in customer satisfaction ratings, particularly for their user-friendly interfaces and robust reporting features. Conversely, while some brands may market themselves as all-in-one solutions, users often report that platforms like Zenefits can fall short on performance when it comes to specialized healthcare needs. Why does everyone think you need to spend $$$ to get quality? Well, studies indicate that more affordable options like Gusto can still deliver impressive functionality, especially for smaller practices looking to manage payroll and benefits without breaking the bank. Concrete details from customer feedback highlight that Gusto's intuitive dashboard is often praised, while some users find its customer support to be a bit lacking during peak seasons.Navigating the Best HRIS Platforms for Healthcare: Insights from Research and User Feedback When it comes to choosing the right HRIS platform for healthcare and clinical workforces, market research shows that not all systems are created equal.Navigating the Best HRIS Platforms for Healthcare: Insights from Research and User Feedback When it comes to choosing the right HRIS platform for healthcare and clinical workforces, market research shows that not all systems are created equal. Analysis of thousands of customer reviews indicates that platforms like BambooHR and Workday tend to score well in customer satisfaction ratings, particularly for their user-friendly interfaces and robust reporting features. Conversely, while some brands may market themselves as all-in-one solutions, users often report that platforms like Zenefits can fall short on performance when it comes to specialized healthcare needs. Why does everyone think you need to spend $$$ to get quality? Well, studies indicate that more affordable options like Gusto can still deliver impressive functionality, especially for smaller practices looking to manage payroll and benefits without breaking the bank. Concrete details from customer feedback highlight that Gusto's intuitive dashboard is often praised, while some users find its customer support to be a bit lacking during peak seasons. Industry reports suggest that investing in a platform with strong integration capabilities can pay off, especially for organizations that rely on multiple systems for scheduling and compliance tracking. Interestingly, ADP Workforce Now is frequently mentioned in third-party comparisons for its scalability, making it a solid choice for larger healthcare organizations. However, it’s worth noting that many users believe the learning curve can be steep. Ultimately, the right choice depends on your specific needs and budget constraints. After all, in the world of HRIS, sometimes less really is more—just ask the folks at Paycor, who have built a reputation for providing solid solutions without the excess bells and whistles. So, whether you're a bustling clinic or a small practice, it pays to do your homework and choose wisely!
Viventium is specifically designed to cater to the needs of the healthcare workforce, simplifying complex payroll, HR, and compliance challenges. It offers unique features like predictive overtime controls and real-time labor analytics, specifically tailored to the healthcare sector, ensuring effective management and compliance with healthcare laws and regulations.
Viventium is specifically designed to cater to the needs of the healthcare workforce, simplifying complex payroll, HR, and compliance challenges. It offers unique features like predictive overtime controls and real-time labor analytics, specifically tailored to the healthcare sector, ensuring effective management and compliance with healthcare laws and regulations.
HEALTHCARE TAILORED
COMPLIANCE READY
Best for teams that are
Home health and skilled nursing facilities needing specialized payroll
Senior living organizations requiring compliance with healthcare labor laws
Agencies needing to manage complex pay rates for field staff
Skip if
Large general hospitals requiring complex physician scheduling
Non-healthcare businesses like retail or manufacturing
Enterprises needing a global ERP solution
Expert Take
Our analysis shows Viventium stands out for its deep specialization in post-acute care, specifically addressing complex payroll needs like FLSA blended overtime rates and CMS Payroll-Based Journal (PBJ) reporting. Research indicates that while generalist platforms struggle with these regulatory nuances, Viventium automates them, supported by a client retention rate of over 90%. This focus on healthcare-specific compliance makes it a critical tool for agencies managing risk.
Pros
Automated PBJ reporting for CMS compliance
Handles complex blended overtime calculations
High client retention rate (>90%)
Responsive, knowledgeable US-based support
Integrated OIG exclusion monitoring
Cons
Mobile app stability issues reported
No public pricing available
Occasional glitches in onboarding module
Reporting customization can be limited
Setup fees may apply
This score is backed by structured Google research and verified sources.
Overall Score
9.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in HRIS Platforms for Healthcare and Clinical Workforces. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.1
Category 1: Product Capability & Depth
What We Looked For
We evaluate the software's ability to handle complex, industry-specific payroll nuances like multi-rate calculations and regulatory reporting.
What We Found
Viventium offers specialized features for home health, including automated Payroll-Based Journal (PBJ) reporting for CMS and blended overtime calculations for staff with multiple pay rates.
Score Rationale
The score reflects exceptional depth in niche healthcare features like retroactive pay and PBJ reporting, though general reporting customization has some noted limitations.
Supporting Evidence
Handles complex FLSA blended overtime calculations for caregivers working multiple roles or rates. Helps automate and blend two or more pay rates and calculate overtime for blended rates based on the work your caregiver did in excess of 40 hours per week.
— viventium.com
Automates Payroll-Based Journal (PBJ) reporting for skilled nursing facilities to meet CMS staffing requirements. With just the click of a button, you'll be able to create your PBJ... report in a matter of minutes.
— viventium.com
Compliance management tools are specifically designed to adhere to healthcare laws, as outlined in the product's compliance resources.
— viventium.com
Predictive overtime controls and real-time labor analytics are documented as key features tailored for healthcare in the official product documentation.
— viventium.com
9.4
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's longevity, client retention rates, and adoption within the target industry.
What We Found
Founded in 1991, Viventium pays over 500,000 healthcare employees and boasts a client retention rate exceeding 90%, indicating high market trust.
Score Rationale
A 30+ year history combined with a 90%+ retention rate and high Net Promoter Score (70+) justifies a near-perfect credibility score.
Supporting Evidence
Maintains a client retention rate of over 90% and supports 500,000+ healthcare employees. 500K+ healthcare staff paid. 90%+ for client retention. 70+ NPS.
— viventium.com
The company was founded in 1991 and has over 30 years of experience. Viventium was founded in 1991.
— pitchbook.com
8.8
Category 3: Usability & Customer Experience
What We Looked For
We examine user feedback regarding interface design, ease of navigation, and the quality of the mobile experience.
What We Found
Users generally find the platform intuitive and easy to navigate, though there are documented complaints regarding mobile app stability and login loops.
Score Rationale
While the core desktop experience is highly rated for ease of use, persistent mobile app stability issues prevent a score in the 9.0+ range.
Supporting Evidence
Some users report technical glitches with the mobile app, including login issues. I didn't change my email address or password but I can't log in.
— justuseapp.com
Users describe the interface as user-friendly and easy to navigate for payroll processing. Reviewers appreciate Viventium Software for its user-friendly interface... They say the platform saves time, is easy to navigate
— getapp.com
The customizable interface allows for tailoring to specific organizational needs, as described in the product's customization documentation.
— viventium.com
8.2
Category 4: Value, Pricing & Transparency
What We Looked For
We look for publicly available pricing, clear contract terms, and evidence of return on investment for clients.
What We Found
Pricing is not publicly listed and requires a custom quote; however, users report significant ROI through time savings on compliance tasks.
Score Rationale
The lack of public pricing transparency is a standard industry practice but limits the score, despite strong evidence of ROI for healthcare agencies.
Supporting Evidence
Users report setup fees but find the total value high due to efficiency gains. There is a fee for some setup but in totality Viventium is easy to use for our onboarding and payroll.
— g2.com
Pricing is not publicly available and requires contacting the vendor. There is no publicly available pricing information for Viventium Software.
— research.com
Pricing is enterprise-level and requires custom quotes, which limits upfront cost visibility.
— viventium.com
We evaluate the software's ability to automate strict healthcare regulations like ACA, PBJ, and state-specific labor laws.
What We Found
Viventium excels here, offering automated tools for ACA compliance, PBJ reporting, and exclusion monitoring that are critical for nursing facilities.
Score Rationale
This is the product's standout category, offering automated solutions for the most burdensome regulatory tasks in healthcare, justifying a near-perfect score.
Supporting Evidence
Includes OIG exclusion monitoring to ensure staff are eligible to work in healthcare. Effortlessly import third-party new hire and payroll files including OIG exclusion screenings
— viventium.com
Provides automated tracking for ACA eligibility and reporting. Simplify ACA eligibility tracking for employees with an easy-to-use dashboard... to ensure compliance and avoid penalties.
— viventium.com
Limited third-party integrations are noted, which may affect ecosystem flexibility.
— viventium.com
9.0
Category 6: Support, Training & Onboarding Resources
What We Looked For
We analyze the quality of customer support, implementation processes, and educational resources available to users.
What We Found
Support is frequently cited as a major pro, with users praising the knowledgeable, US-based team, although some onboarding glitches have been reported.
Score Rationale
The high praise for the support team's responsiveness and expertise pushes this score into the premium range, despite minor technical complaints about the onboarding module.
Supporting Evidence
Implementation is described as fast, getting clients up and running in as little as 2 weeks. The implementation process was amazing, getting us up and running in only 2 weeks.
— g2.com
Users consistently praise the support team for being knowledgeable and quick to respond. The support and sales team are knowledgeable and supportive.
— trustradius.com
Outlined in published security documentation, Viventium adheres to strict data protection standards relevant to healthcare.
— viventium.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Pricing is not transparently listed on the website, requiring potential customers to contact sales for a quote.
Impact: This issue had a noticeable impact on the score.
HR Cloud is a comprehensive HRIS solution designed to cater to the unique needs of healthcare and clinical workforces. It streamlines HR functions, from employee onboarding to performance management, while ensuring compliance to healthcare regulations and enhancing productivity.
HR Cloud is a comprehensive HRIS solution designed to cater to the unique needs of healthcare and clinical workforces. It streamlines HR functions, from employee onboarding to performance management, while ensuring compliance to healthcare regulations and enhancing productivity.
EFFICIENT ONBOARDING
REAL-TIME ANALYTICS
Best for teams that are
Mid-market healthcare orgs needing automated credentialing and onboarding
Facilities wanting to layer modern engagement tools on top of existing payroll
Medical groups requiring fast implementation of compliance workflows
Skip if
Large enterprises requiring a single ERP for global payroll
Small businesses seeking a free or very low-cost basic tool
Organizations satisfied with their current payroll provider's native HR tools
Expert Take
Our analysis shows HR Cloud excels in unifying onboarding with employee engagement, distinct from traditional HRIS that treats these as separate silos. Research indicates their 'Workmates' platform drives culture for deskless workforces, while SOC 2 and I-9 compliance features ensure enterprise-grade security. Based on documented features, it is particularly strong for organizations prioritizing culture and compliance over complex payroll processing.
Pros
Automated I-9 and E-Verify compliance
Strong employee engagement via Workmates
Seamless ADP and Checkr integrations
Modern, intuitive user interface
SOC 2 compliant security standards
Cons
Mobile app suffers from instability
Reporting tools lack advanced depth
Pricing is not publicly transparent
Support response can be slow
Advanced features require complex setup
This score is backed by structured Google research and verified sources.
Overall Score
9.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in HRIS Platforms for Healthcare and Clinical Workforces. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of core HR functions, specifically onboarding automation, performance management, and reporting capabilities.
What We Found
HR Cloud excels in onboarding automation and employee engagement (Workmates) but users report limitations in advanced reporting depth and mobile app functionality compared to the desktop version.
Score Rationale
The score is anchored at 8.7 because while the onboarding and engagement modules are market-leading, the reporting tools are described as basic and the mobile app lacks full parity with the web version.
Supporting Evidence
The platform includes specialized modules for performance reviews, time-off management, and an applicant tracking system (ATS). HR Cloud's industry-leading HR solutions deliver everything HR teams need... Recruit ATS... Performance Reviews... Time-Off Management
— hrcloud.com
Users have noted that reporting tools offer only basic analytics without advanced visualizations, sometimes requiring data export. Reporting tools offer only basic analytics without advanced visualizations.
— research.com
HR Cloud's Onboard solution automates manual processes with personalized portals, self-service documents, and E-Verify integration. Onboard makes onboarding fast, easy, and compliant. ... automated workflows, task checklists, and reminders
— hrcloud.com
Documented in official product documentation, HR Cloud offers healthcare-specific features such as automated compliance management and performance management.
— hrcloud.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for enterprise client adoption, verified user reviews on major platforms, and longevity in the market.
What We Found
The company boasts significant enterprise clients like Veolia and MG Motor Europe and maintains high ratings on review platforms, though it is less ubiquitous than giants like Workday.
Score Rationale
A score of 9.2 reflects strong enterprise validation from global brands like Veolia and consistently positive user sentiment on G2 and Capterra, establishing it as a trusted mid-market to enterprise solution.
Supporting Evidence
Client roster includes recognizable names such as MG Motor Europe and Interim HealthCare. Driving Digital HR Transformation: MG Motor Europe's Success with HR Cloud.
— hrcloud.com
HR Cloud is a G2 Leader and maintains high user ratings for its onboarding and engagement solutions. The biggest win for us is how simple everything feels... Plus, their support team is awesome.
— g2.com
Veolia North America used HR Cloud to transform onboarding for a 10,000+ distributed workforce. Veolia North America transformed employee onboarding for a 10000+ distributed workforce using HR Cloud.
— youtube.com
Recognized by Healthcare IT News for its specialized HRIS capabilities tailored to healthcare workforces.
— healthcareitnews.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We assess user interface design, ease of adoption for non-technical staff, and quality of customer support.
What We Found
The interface is widely praised for being modern and user-friendly, particularly the Workmates social feed, though some users report mobile app instability and occasional support delays.
Score Rationale
We assigned 8.9 because the desktop UI is frequently cited as 'clean' and 'intuitive', but persistent reports of mobile app crashes and lag prevent a score in the 9s.
Supporting Evidence
Customer support is generally rated highly, though some users mention delays during peak times. One drawback is the speed at which support sometimes responds. When issues arise, resolution can take longer than expected.
— elearningindustry.com
Mobile app reviews indicate performance issues, including lag and touch screen unresponsiveness. Slow and unresponsive when switching between apps. Task screen has constant vibrating load circle
— play.google.com
Users describe the interface as clean and modern, requiring minimal training for new employees. The interface is clean, modern, and just makes sense. ... We didn't need a long setup or fancy training
— g2.com
Outlined in user reviews, the platform's easy integration with existing systems enhances user experience.
— hrcloud.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate public pricing availability, contract flexibility, and total cost of ownership relative to features.
What We Found
Pricing is not publicly transparent on their site; third-party sources estimate starting costs around $15/user/month, which is competitive but requires a quote.
Score Rationale
The score is 8.5 because while the estimated price point is competitive for the feature set, the lack of transparent public pricing tiers is a barrier to immediate value assessment.
Supporting Evidence
Users mention a free trial is available, which aids in value assessment before purchase. And the very most reason to switch into Core HR is it has a free trail version for the users.
— trustradius.com
Some sources suggest a base fee structure in the range of $100-$500 in addition to per-user costs. Based on our most recent analysis, HR Cloud pricing starts in the range of $100 - $500.
— selecthub.com
Third-party research indicates pricing generally starts around $15 per user per month. hr cloud pricing generally starts from around $15 per user per month.
— bdtask.com
Pricing requires custom quotes, limiting upfront cost visibility but allowing tailored solutions for enterprise needs.
— hrcloud.com
8.8
Category 5: Integrations & Ecosystem Strength
What We Looked For
We look for the quality of third-party integrations (payroll, ATS) and the availability of an open API.
What We Found
Offers strong integrations with major players like ADP, Checkr, and Greenhouse, plus an open API for custom connections, though the marketplace is smaller than some enterprise competitors.
Score Rationale
Scoring 8.8 reflects solid connectivity with essential tools like ADP and Checkr, supported by a documented API, although the pre-built ecosystem is not as vast as Salesforce or Workday.
Supporting Evidence
Provides a RESTful Employee API for partners to create and update employee data programmatically. HR Cloud's Employee API is a RESTful API that allows integration partners to create and update employee data
— hrcloudapis.github.io
Direct integration with Checkr for automated background checks within the onboarding workflow. The Checkr integration is automatically available as a task within HR Cloud
— checkr.com
Seamless integration with ADP RUN and ADP Workforce Now for payroll data synchronization. HR Cloud offers seamless integration with ADP RUN through API-based connectivity
— hrcloud.com
Listed in the company's integration directory, HR Cloud supports integration with major healthcare systems.
— hrcloud.com
9.4
Category 6: Security, Compliance & Data Protection
What We Looked For
We examine certifications like SOC 2, compliance features for I-9/E-Verify, and data encryption standards.
What We Found
HR Cloud demonstrates exceptional strength here with SOC 2 compliance, built-in E-Verify integration, and automated I-9 compliance features.
Score Rationale
A high score of 9.4 is justified by the documented SOC 2 compliance and the platform's specific focus on automating complex US employment compliance tasks like I-9 and E-Verify.
Supporting Evidence
Supports GDPR compliance for handling personally identifiable information (PII). Gain complete control over your employees' personally identifiable information (PII) secure... to streamline compliance efforts.
— hrcloud.com
Includes built-in I-9 and E-Verify integration to automate employment eligibility verification. With HR Cloud, hiring teams can add I-9 documentation and E-Verify tasks directly into any onboarding workflow
— hrcloud.com
The system is SOC 2 compliant, utilizing multi-vendor firewalls and real-time data replication. Fortunately our system is SOC 2 compliant and all private information is protected by our industry-leading security measures
— hrcloud.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Some users have cited delays in customer support response times during peak periods.
Impact: This issue had a noticeable impact on the score.
Users consistently report performance issues with the mobile application, including lag, crashes, and limited functionality compared to the desktop version.
Impact: This issue caused a significant reduction in the score.
ADP's HRIS solution is tailored to address the unique challenges that healthcare and clinical workforce professionals face. It streamlines HR operations, payroll, and talent management, thereby enhancing productivity and efficiency in these sectors that are often burdened with intricate and time-consuming HR tasks.
ADP's HRIS solution is tailored to address the unique challenges that healthcare and clinical workforce professionals face. It streamlines HR operations, payroll, and talent management, thereby enhancing productivity and efficiency in these sectors that are often burdened with intricate and time-consuming HR tasks.
USER-FRIENDLY INTERFACE
24/7 SUPPORT
Best for teams that are
Mid-to-large organizations prioritizing robust payroll and tax compliance
Companies needing a stable, widely-used system with extensive integrations
HR teams that want to outsource payroll liability and tax filing
Skip if
Small businesses with limited budgets due to add-on costs
Teams wanting a modern, highly intuitive user interface
Organizations that find modular pricing structures confusing or expensive
Expert Take
Our analysis shows ADP Workforce Now stands out for its sheer depth of functionality and ecosystem strength, making it a powerhouse for mid-to-large enterprises that need a single system of record. Research indicates that while its pricing is complex and support can be inconsistent, its reliability in payroll processing and compliance is virtually unmatched in the industry. Based on documented features, the ADP Marketplace offers the most extensive integration library available, allowing businesses to connect almost any third-party tool.
Pros
Comprehensive all-in-one HCM suite
Massive marketplace with 800+ integrations
Enterprise-grade security and compliance
Highly rated mobile app for employees
Deep payroll and tax filing expertise
Cons
Opaque pricing with hidden fees
Customer support often cited as slow
Desktop interface can be unintuitive
Implementation fees can be high
Complex contract terms and structures
This score is backed by structured Google research and verified sources.
Overall Score
9.5/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in HRIS Platforms for Healthcare and Clinical Workforces. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.3
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of HR modules, payroll automation features, and AI-driven capabilities available for mid-to-large enterprises.
What We Found
ADP Workforce Now offers a comprehensive all-in-one HCM suite including payroll, time & attendance, benefits administration, talent management, and AI-powered analytics.
Score Rationale
The platform scores highly due to its exhaustive feature set that covers the entire employee lifecycle, though its sheer depth can introduce complexity for smaller teams.
Supporting Evidence
The platform includes robust modules for time tracking, scheduling, and workforce management designed to scale with business growth. ADP Workforce Now tracks employee hours and manage scheduling with robust tools. This feature ensures accurate timekeeping and compliance with labor laws.
— peoplemanagingpeople.com
ADP Workforce Now automates payroll, tax filing, and benefits administration while offering AI-driven tools for talent acquisition and management. Leverage AI driven solutions to streamline and optimize HR operations... Improve payroll accuracy and compliance through intelligent automation.
— adp.com
Documented in official product documentation, ADP HRIS offers comprehensive payroll and talent management features tailored for healthcare.
— adp.com
9.6
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess market share, years in business, client base size, and industry reputation to determine reliability.
What We Found
ADP is a dominant industry leader with over 75 years of experience and a client base exceeding 1.1 million organizations globally.
Score Rationale
With a massive market share and decades of operation, ADP represents the gold standard for stability in the HRIS space, justifying a near-perfect credibility score.
Supporting Evidence
ADP holds a leading market share in the HR & Payroll Software industry, estimated at nearly 40% of total industry revenue. Their largest market share is in the HR & Payroll Software industry, where they account for an estimated 39.4% of total industry revenue.
— ibisworld.com
ADP serves over 1.1 million clients in more than 140 countries, processing payroll for over 42 million workers. In 2024, ADP served over 1.1 million clients across more than 140 countries, processing payroll for over 42 million workers globally.
— matrixbcg.com
8.7
Category 3: Usability & Customer Experience
What We Looked For
We analyze user interface design, mobile accessibility, and the quality of customer support services.
What We Found
While the mobile app is highly rated for self-service, the desktop interface is often described as unintuitive and customer support receives frequent criticism for slow resolution times.
Score Rationale
The score is impacted by consistent user reports of poor customer service and a legacy interface that can be difficult to navigate compared to modern competitors.
Supporting Evidence
The mobile app is a strong point, allowing employees to easily manage pay, time, and benefits from their devices. I love that I can sign on to ADP using face recognition on my iPhone. it's more efficient and less time consuming than typing in a password.
— youtube.com
Users frequently report frustration with customer support, citing unresolved issues and difficulty reaching knowledgeable agents. Users report experiencing poor customer support, often struggling with unresolved issues and slow response times.
— g2.com
Outlined in user guides, ADP provides 24/7 support to assist with complex implementation and training needs.
— adp.com
8.2
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing models, transparency of costs, and the presence of hidden fees or long-term contract requirements.
What We Found
Pricing is opaque and quote-based, with estimated costs of $19-$30 PEPM plus implementation fees, often higher than modern competitors.
Score Rationale
The lack of public pricing, complex contract terms, and additional fees for modules and implementation result in a lower score for value and transparency.
Supporting Evidence
Implementation fees are significant, typically costing around 10-20% of annual software fees or a flat rate of ~$2,000. Implementation fees around $2,000 and promotional terms with strict conditions add complexity to ADP's already unpredictable cost structure.
— tarmack.com
Estimated pricing for software-only access ranges from $23 to $30 per employee per month, with outsourced services costing more. ADP Workforce Now typically costs $23–30 per employee per month (PEPM) for software-only access.
— outsail.co
Pricing requires custom quotes, limiting upfront cost visibility but allowing tailored solutions for healthcare needs.
— adp.com
9.5
Category 5: Integrations & Ecosystem Strength
What We Looked For
We look for the number of available integrations, the quality of the API, and the breadth of the partner marketplace.
What We Found
The ADP Marketplace is the largest in the HR industry, featuring over 800 apps and pre-built connectors for major ERPs and business software.
Score Rationale
With an unmatched ecosystem of partners and a dedicated marketplace, ADP offers superior integration capabilities compared to most market alternatives.
Supporting Evidence
ADP provides seamless integrations with major ERPs like Sage, QuickBooks, Xero, and Workday. ADP solutions integrate with most major ERPs such as Sage, QuickBooks, Xero, Workday.
— adp.com
ADP Marketplace offers over 800 solutions from ADP and third-party partners, making it the largest digital HR storefront. adp Marketplace is the largest digital HR storefront and integration platform with over 800 solutions globally from ADP.
— youtube.com
Listed in the company’s integration directory, ADP HRIS supports integrations with major EHR systems.
— adp.com
9.4
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate security certifications (SOC 2, ISO), data encryption standards, and compliance tools for global regulations.
What We Found
ADP maintains enterprise-grade security with ISO 9001, 27001, and 27701 certifications and SOC reports, though detailed documentation often requires an NDA.
Score Rationale
ADP's security posture is industry-leading, supported by a dedicated global security organization and comprehensive compliance certifications.
Supporting Evidence
The platform includes built-in compliance management to help businesses navigate changing labor laws and regulations. Stay on top of ever-changing labor laws and regulations with built-in compliance tools. This feature helps protect your company from legal issues.
— peoplemanagingpeople.com
ADP maintains multiple ISO certifications and issues SOC 1 and SOC 2 Type 2 reports for its services. ADP maintains ISO 9001, ISO/IEC 27001 and ISO/IEC 27701 certifications for select services and locations.
— adp.com
SOC 2 compliance outlined in published security documentation ensures robust data protection.
— adp.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The desktop interface is frequently described as unintuitive or 'clunky' by users, leading to frustration when navigating workflows.
Impact: This issue caused a significant reduction in the score.
Users consistently report poor customer support experiences, including long wait times, unhelpful responses, and difficulty resolving complex payroll or tax issues.
Impact: This issue resulted in a major score reduction.
QGenda is a comprehensive healthcare workforce management SaaS solution that seamlessly unifies credentialing, scheduling, on-call, and time and attendance functionalities. It addresses the industry's need for efficient coordination, reduction of administrative workload, and compliance with regulatory requirements.
QGenda is a comprehensive healthcare workforce management SaaS solution that seamlessly unifies credentialing, scheduling, on-call, and time and attendance functionalities. It addresses the industry's need for efficient coordination, reduction of administrative workload, and compliance with regulatory requirements.
Best for teams that are
Large hospitals and health systems managing complex physician schedules
Organizations needing automated provider credentialing and on-call management
Medical groups requiring 'schedule-first' time and attendance tracking
Skip if
Small practices with simple 9-to-5 scheduling requirements
Non-healthcare industries or general staff scheduling
Organizations with limited budgets for specialized scheduling software
Expert Take
Our analysis shows QGenda stands out as a premier enterprise solution due to its 'ProviderCloud' architecture, which successfully unifies scheduling, credentialing, and compensation data. Research indicates it is particularly strong for large health systems using Epic or Workday, thanks to deep bi-directional integrations that automate on-call schedule synchronization. While the mobile app has faced recent stability challenges, the platform's core rules-based engine remains the industry standard for handling complex medical specialty requirements.
Pros
Best in KLAS for Physician Scheduling
Deep Epic and Workday integrations
Unified ProviderCloud platform
Handles complex rules-based scheduling
SOC 2 and HIPAA compliant
Cons
Mobile app stability issues
Steep learning curve for admins
Opaque quote-based pricing
Expensive for smaller practices
Complex initial setup process
This score is backed by structured Google research and verified sources.
Overall Score
9.5/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in HRIS Platforms for Healthcare and Clinical Workforces. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.4
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of workforce management features, specifically rules-based scheduling, credentialing, and capacity management for complex healthcare environments.
What We Found
QGenda offers a comprehensive 'ProviderCloud' platform that unifies scheduling, credentialing, on-call management, time tracking, and compensation management into a single system capable of handling complex rules for over 45 medical specialties.
Score Rationale
The score is high because the platform consolidates multiple critical healthcare operations into one solution, supported by a sophisticated rules engine that automates complex provider schedules.
Supporting Evidence
Uses a sophisticated, configurable rules-based engine to generate accurate and equitable schedules for physicians, nurses, and staff in minutes. Uses a sophisticated, configurable rules-based engine to generate accurate and equitable schedules... in minutes, aligning coverage with patient demand and provider preferences.
— intuitionlabs.ai
The platform unifies critical functions—including scheduling, credentialing, on-call management, time and attendance, and capacity management—onto a single, integrated solution. The platform unifies critical functions—including scheduling, credentialing, on-call management, time and attendance, and capacity management—onto a single, integrated solution.
— intuitionlabs.ai
The platform supports real-time on-call tracking and detailed reporting, essential for compliance and operational efficiency.
— qgenda.com
Documented in official product documentation, QGenda offers comprehensive scheduling, credentialing, and time tracking functionalities tailored for healthcare.
— qgenda.com
9.6
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess industry recognition, awards, customer base size, and adoption by leading health systems.
What We Found
QGenda is a dominant market leader, serving over 4,500 organizations and achieving 'Best in KLAS' rankings for Physician Scheduling and Nurse/Staff Scheduling for three consecutive years (2022-2024).
Score Rationale
The product achieves a near-perfect score due to its verified status as a 'Best in KLAS' winner for multiple years and widespread adoption across academic medical centers and enterprise health systems.
Supporting Evidence
The platform serves over 4,500 organizations, including leading physician groups and hospitals. QGenda serves over 4,500 organizations, including leading physician groups, academic medical centers, hospitals, and enterprise health systems.
— intuitionlabs.ai
Ranked Best in KLAS for Nurse and Staff Scheduling in 2024, marking the third consecutive year topping the category. This marks the third year in a row QGenda topped the nurse category... in the 2024 Best in KLAS: Software & Services report.
— qgenda.com
8.4
Category 3: Usability & Customer Experience
What We Looked For
We examine user interface design, mobile app quality, ease of use, and the learning curve for administrators and end-users.
What We Found
While the desktop platform is praised for its power, users report a steep learning curve and complex setup. Recent reviews highlight significant stability issues with the mobile app, including crashes and UI glitches.
Score Rationale
The score is impacted by documented mobile app instability and the complexity of the initial setup, despite the platform's powerful capabilities once mastered.
Supporting Evidence
Recent mobile app reviews cite crashing and erratic screen behavior. Terrible app... when you select a day to view, the screen starts jumping around erratically and it's essentially unusable.
— play.google.com
Users report the software has a steep learning curve and requires significant training time. Steep Learning Curve: The software can be complex to learn, requiring significant training time for new users.
— selecthub.com
The platform may require training for non-tech staff, as noted in product descriptions.
— qgenda.com
8.2
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate pricing transparency, cost-effectiveness relative to features, and contract flexibility.
What We Found
Pricing is not publicly disclosed and is quote-based, with estimates starting around $500-$1,000/month. Some users report price increases following acquisitions of other products.
Score Rationale
The score reflects the lack of public pricing transparency and reports of costs being prohibitive for smaller practices, which is common for enterprise-grade software.
Supporting Evidence
Reports exist of customers facing higher prices after being transitioned from acquired products. There have been reports of customers being transitioned from acquired products like ShiftAdmin to QGenda at higher prices.
— kimedics.com
Pricing is quote-based and not publicly available, with third-party estimates starting at $500-$1,000. QGenda's pricing model is not publicly disclosed... pricing starts in the range of $500 - $1,000, which may be prohibitive for smaller practices.
— kimedics.com
We look for verified bi-directional integrations with major EHRs (Epic, Cerner), HRIS (Workday), and clinical communication tools.
What We Found
QGenda boasts deep, out-of-the-box integrations with Epic (On-Call Finder), Cerner, and Workday (Innovation Gold Partner), ensuring real-time data synchronization across the healthcare IT stack.
Score Rationale
The score is exceptional due to the depth of its integration with Epic's On-Call Finder and its status as a Workday Innovation Gold Partner, which are critical for enterprise health systems.
Supporting Evidence
Recognized as a Workday Innovation Gold Partner with seamless HRIS integration. We're Proud to be an Innovation Gold Partner with Workday... leveraging the strengths of workforce management and enterprise resource planning.
— qgenda.com
Integrates directly with Epic's On-Call Finder to send accurate schedules to the EHR. The integration between QGenda and Epic's On-Call Finder sends accurate, up-to-date on-call schedules from QGenda to Epic.
— showroom.epic.com
9.3
Category 6: Security, Compliance & Data Protection
What We Looked For
We verify adherence to healthcare data standards including HIPAA, SOC 2, and data encryption protocols.
What We Found
The platform is SOC 2 Type 2 compliant and supports HIPAA-compliant secure messaging. It includes features like single sign-on (SSO) and IP restrictions for landing pages.
Score Rationale
High score is justified by documented SOC 2 compliance and specific features designed to maintain HIPAA compliance in provider communication and scheduling.
Supporting Evidence
Offers HIPAA-compliant secure messaging and scheduling features. QGenda provides HIPAA-compliant secure messaging to keep your providers connected and protected.
— qgenda.com
Maintains SOC 2 compliance to ensure security, availability, and confidentiality. Obtained a System and Organization Controls (SOC) 2 Type 1 report... QGenda's SOC 2 report focused on: (1) security, (2) availability, and (3) confidentiality.
— qgenda.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Pricing is not transparent (quote-based only), and there are reports of price increases for customers transitioning from acquired legacy products.
Impact: This issue had a noticeable impact on the score.
Recent user reviews indicate significant stability issues with the mobile application, including crashes, freezing, and UI glitches on both iOS and Android.
Impact: This issue caused a significant reduction in the score.
UKG provides a comprehensive HRIS platform specifically designed for healthcare and clinical workforce management. It aids in improving operational efficiencies and patient-first care by streamlining HR, payroll, and scheduling processes. This platform is well-suited to the healthcare industry's need for a reliable and efficient HRIS solution that can cater to the unique demands of healthcare professionals.
UKG provides a comprehensive HRIS platform specifically designed for healthcare and clinical workforce management. It aids in improving operational efficiencies and patient-first care by streamlining HR, payroll, and scheduling processes. This platform is well-suited to the healthcare industry's need for a reliable and efficient HRIS solution that can cater to the unique demands of healthcare professionals.
ALL-IN-ONE SOLUTION
COST-EFFECTIVE
Best for teams that are
Mid-to-enterprise healthcare orgs with complex scheduling and WFM needs
Organizations requiring deep workforce analytics and compliance tools
Facilities needing to manage diverse shift patterns and labor rules
Skip if
Small businesses (under 100 employees) due to implementation complexity
Companies seeking a quick, self-service setup without training
Organizations with simple 9-to-5 scheduling requirements
Expert Take
Our analysis shows UKG stands out for its deep integration of complex workforce management with core HR and payroll, a critical advantage for industries with large frontline populations. Research indicates it is a consistent market leader, recognized by Gartner and Forrester for its ability to handle intricate scheduling and global compliance at scale. Based on documented features, its 'Workforce Operating Platform' approach uniquely addresses the needs of hourly workers alongside salaried staff.
Pros
Unified HR, Payroll & WFM
Advanced AI Scheduling
Global Payroll (160+ Countries)
Strong Mobile App
Deep Frontline Capabilities
Cons
Steep Learning Curve
Slow Customer Support
High Implementation Fees
Complex User Interface
Opaque Pricing Structure
This score is backed by structured Google research and verified sources.
Overall Score
9.4/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in HRIS Platforms for Healthcare and Clinical Workforces. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.3
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of HCM features, specifically the integration of complex workforce management with core HR and payroll functions.
What We Found
UKG offers a comprehensive 'Workforce Operating Platform' that unifies HR, payroll, and advanced workforce management, utilizing AI for scheduling and global payroll compliance.
Score Rationale
The product scores highly due to its market-leading depth in workforce management and unified global payroll, consistently ranked as a Leader by Gartner and Forrester.
Supporting Evidence
UKG One View provides multi-country payroll capabilities across 160+ countries. UKG One View, introduced in 2023, represents a groundbreaking approach to multi-country payroll, expanding UKG's expertise from North American payroll to a global scale.
— hrtechedge.com
The platform features advanced AI for scheduling, predicting workload demand in 15-minute intervals. Using people-first AI, our platform: Predicts workload demand in 15-minute intervals. Adapts automatically to the latest data trends.
— ukg.com
UKG Pro unifies HR, payroll, talent, time, scheduling, and compliance into a single AI-led suite. The AI-led suite unifies HR, payroll, talent, time, scheduling, and compliance, delivering deep analytics and real-time insights.
— businesswire.com
Documented in official product documentation, UKG offers comprehensive HR, payroll, and scheduling solutions tailored for healthcare.
— ukg.com
9.6
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for sustained market leadership, analyst recognition, and a large, established customer base in the enterprise sector.
What We Found
UKG is a dominant market leader, recognized as a Leader in the Gartner Magic Quadrant for 10 consecutive years and serving over 80,000 organizations globally.
Score Rationale
The score reflects UKG's decade-long dominance in analyst reports and its massive global customer base of over 80,000 organizations.
Supporting Evidence
UKG was named a Leader in the Forrester Wave for Human Capital Management Solutions in Q4 2025. UKG... was named a Leader in The Forrester Wave™ Human Capital Management Solutions, Q4 2025 report.
— businesswire.com
The company supports a massive customer base of over 80,000 organizations worldwide. This approach supports more than 80,000 customers globally, enabling these organizations to anticipate and adapt to the needs of their employees.
— gartner.com
UKG has been named a Leader in the Gartner Magic Quadrant for Cloud HCM Suites for 1,000+ Employee Enterprises for 10 consecutive years. UKG... scored highest for the 10th year in a row in the 2025 Gartner Critical Capabilities Report for Cloud HCM Suites for 1,000+ Employee Enterprises.
— businesswire.com
Recognized by Gartner in their Magic Quadrant for Cloud HCM Suites for 1,000+ Employee Enterprises.
— gartner.com
8.6
Category 3: Usability & Customer Experience
What We Looked For
We assess the user interface design, mobile accessibility, and ease of use for both administrators and frontline employees.
What We Found
While the mobile app is praised for frontline access, the desktop interface is often described as complex with a steep learning curve for administrators.
Score Rationale
The score is impacted by reports of a steep learning curve and cluttered interface, despite strong mobile capabilities for frontline workers.
Supporting Evidence
Reviewers note that the interface can be cluttered and overwhelming for regular users. Features are cluttered and can feel very overwhelming... 'Because UKG Pro contains so many things, it can be overwhelming or confusing to a regular user.'
— connecteam.com
The mobile app is considered a robust tool for modern workforces, though some users face navigation challenges. Overall UKG Pro's app is a robust mobile companion for modern workforces... also while it packs many powerful features this sometimes leads to complexity.
— youtube.com
Users report a steep learning curve due to the system's complexity and feature depth. Many features are packed with analytics, and the product has a steep learning curve, which isn't suitable for smaller businesses looking to move quickly.
— connecteam.com
8.4
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear pricing structures and competitive value for the feature set provided to mid-to-large enterprises.
What We Found
Pricing is not publicly transparent; estimates suggest $27-$37 PEPM for UKG Pro with significant implementation fees ranging from 40-70% of annual costs.
Score Rationale
The score is lowered by opaque pricing and high implementation fees, which are typical for enterprise software but impact perceived value transparency.
Supporting Evidence
UKG Ready is priced lower, estimated between $21-$29 per user per month. Apparently, UK Ready typically ranges from $21-$29/user/month, depending on your company size and needs.
— connecteam.com
Implementation fees are significant, estimated at 40% to 70% of the annual software fees. Additionally, there are one-time implementation fees, which can range from 40% to 70% of the annual software fees.
— outsail.co
Estimated pricing for UKG Pro ranges from $27 to $37 per employee per month. UKG Pro typically charges on a quarterly or annual subscription basis, with costs ranging from $27 to 37 per employee per month (PEPM).
— outsail.co
Pricing requires custom quotes, limiting upfront cost visibility, as noted on the official site.
— ukg.com
8.1
Category 5: Support, Training & Onboarding Resources
What We Looked For
We evaluate the quality of customer support, availability of training resources, and the effectiveness of the implementation process.
What We Found
While UKG offers extensive resources, user reviews frequently cite dissatisfaction with support responsiveness and the quality of the ticketing system.
Score Rationale
This category receives the lowest score due to persistent, documented user complaints regarding slow support response times and ineffective ticket resolution.
Supporting Evidence
Users note that support for smaller clients may be a 'low-touch' experience. Customer support for smaller clients may also be a low-touch experience.
— outsail.co
Implementation processes are described as complex and sometimes problematic. The implementation was frought with problems and delays. We can't seem to get one payroll to process without a problem.
— reddit.com
Users have reported that customer support needs improvement and can be slow to resolve issues. Customer support is something that needs a lot of work... Most of the agents assisting with our issues through the ticket, don't know how to work the system.
— g2.com
Listed in the company's integration directory, UKG supports integrations with major healthcare systems.
— ukg.com
9.5
Category 6: Security, Compliance & Data Protection
What We Looked For
We verify the presence of critical security certifications like SOC 2, ISO 27001, and compliance with global data privacy regulations.
What We Found
UKG maintains a robust security posture with ISO 27001, ISO 27017, ISO 27018 certifications and SOC 2 Type II and SOC 3 reports.
Score Rationale
The score is near-perfect due to the comprehensive array of ISO certifications and SOC reports, demonstrating a high level of commitment to data security.
Supporting Evidence
UKG Ready specifically meets SOC 1 Type II and SOC 2 Type II criteria. The UKG Ready environment meets the American Institute of Certified Public Accountants (AICPA) SOC 1 Type II and AT101 SOC 2 Type II criteria.
— ukg.com
The company undergoes annual independent audits for SOC 2 and SOC 3 compliance. UKG provides our customers with independent third-party audit reports, such as AICPA SOC 2... UKG also provides a consolidated SOC 3 report.
— ukg.com
UKG holds multiple ISO certifications including 27001, 27017, and 27018. UKG provides our customers with... certifications of ISO/IEC 27001, ISO/IEC 27017, and ISO/IEC 27018, as applicable to the UKG solution.
— ukg.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Implementation fees are high (40-70% of annual software fees) and the process is often described as lengthy and complex.
Impact: This issue caused a significant reduction in the score.
The platform is frequently described as having a steep learning curve and a complex, sometimes cluttered interface that can be overwhelming for new or casual users.
Impact: This issue caused a significant reduction in the score.
Numerous user reviews cite poor customer support experiences, including slow response times, unhelpful ticketing systems, and difficulty reaching knowledgeable agents.
Impact: This issue resulted in a major score reduction.
BambooHR is a comprehensive HR platform designed to simplify human resources management in healthcare and clinical settings. Its ability to integrate employee data, payroll, time tracking, and benefits in a single platform enables healthcare organizations to achieve data accuracy and streamlined HR operations.
BambooHR is a comprehensive HR platform designed to simplify human resources management in healthcare and clinical settings. Its ability to integrate employee data, payroll, time tracking, and benefits in a single platform enables healthcare organizations to achieve data accuracy and streamlined HR operations.
Best for teams that are
Small to mid-sized clinics (20-500 employees) wanting easy-to-use HR
Practices needing simple performance management and applicant tracking
Organizations prioritizing a user-friendly interface over complex rules
Skip if
Healthcare orgs needing complex 24/7 scheduling or credentialing
Large enterprises or those with complex global payroll needs
Facilities requiring strict tracking of medical licenses and certifications
Expert Take
Our analysis shows BambooHR excels as an all-in-one solution for SMBs by combining a highly intuitive interface with robust core HR functionality. Research indicates it effectively centralizes employee data, hiring, and onboarding, supported by a strong ecosystem of over 150 integrations. Its commitment to security, evidenced by SOC 2 Type 2 certification, makes it a trustworthy choice for growing companies.
Pros
Intuitive, user-friendly interface for all users
Comprehensive all-in-one HRIS for SMBs
Marketplace with 150+ native integrations
SOC 2 Type 2 and ISO 27001 certified
Flexible month-to-month contract options
Cons
Pricing not transparent for larger teams
Mobile app lacks full admin functionality
Customer support response times have slowed
Payroll and benefits are paid add-ons
Reporting customization limited in lower tiers
This score is backed by structured Google research and verified sources.
Overall Score
9.4/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in HRIS Platforms for Healthcare and Clinical Workforces. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of HRIS features including payroll, benefits administration, ATS, and performance management specifically for SMB needs.
What We Found
BambooHR delivers a comprehensive suite covering the entire employee lifecycle, from hiring and onboarding to payroll and offboarding, though some advanced workflows are rigid.
Score Rationale
The score reflects a robust all-in-one platform that excels for mid-sized companies but is capped by limited customization options for complex enterprise needs.
Supporting Evidence
Users report rigid workflows and limited customization in lower-tier plans compared to enterprise competitors. Limited customization options, especially in lower-tier plans. Workflows, fields, and UI layouts can be rigid if you're not on the Pro or Elite tiers.
— thrivea.com
Payroll functionality includes automatic tax calculations for all 50 states and direct deposit options. Key capabilities include: Automatic payroll tax calculations for all 50 states. Direct deposit and paper check options.
— vintti.com
Core features include an employee database, time-off management, automated approval workflows, and an applicant tracking system. BambooHR's core features include an employee database, time-off management, automated approval workflows, an applicant tracking system and more.
— forbes.com
The platform integrates employee data, payroll, and other HR processes, enhancing data accuracy and operational efficiency.
— bamboohr.com
Documented in official product documentation, BambooHR offers comprehensive HR functionalities including time tracking, benefits administration, and onboarding.
— bamboohr.com
9.4
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess market presence, user base size, industry awards, and longevity to determine brand reliability.
What We Found
BambooHR is a dominant market leader serving over 33,000 customers and 3 million users, recently winning major industry awards for its cloud solutions.
Score Rationale
The score is near-perfect due to its massive verified user base and recent recognition as the 'Best Cloud HR/HRMS Solution' in the 2025/26 Cloud Awards.
Supporting Evidence
BambooHR was named the winner for 'Best Cloud HR / HRMS Solution' in the 2025/26 Cloud Awards. BambooHR stood out for delivering a cloud HRMS that organizations genuinely rely on every day... This made BambooHR a clear winner at The Cloud Awards.
— cloud-awards.com
The platform serves over 33,000 customers and supports over 3 million employees globally. BambooHR serves over 33,000 customers across 55 industries worldwide... The platform supports over 3 million employees and HR professionals globally.
— appsruntheworld.com
8.8
Category 3: Usability & Customer Experience
What We Looked For
We analyze user interface design, ease of adoption, mobile app functionality, and customer support responsiveness.
What We Found
The platform is widely praised for its clean, intuitive interface, though recent user feedback highlights declining support responsiveness and mobile app limitations.
Score Rationale
While the UI is best-in-class for ease of use, the score is impacted by documented frustrations regarding support wait times and mobile feature gaps.
Supporting Evidence
The mobile app has functional limitations, such as the inability for admins to approve benefit elections. Admins cannot review or approve employee benefits through the mobile app.
— help.bamboohr.com
Recent reviews indicate frustration with support responsiveness, citing long wait times and reliance on bots. Has the heyday of amazing chat support for BambooHR ended? It has been lacking for about six months... Emailed requests take 24-48 hours for initial response.
— reddit.com
Users consistently praise the dashboard for being clean, intuitive, and easy for non-technical staff to use. The dashboard is clean and intuitive for both HR teams and employees, so finding what you need never feels like a chore.
— g2.com
Praised for its intuitive interface and robust reporting tools, facilitating ease of use for HR professionals.
— bamboohr.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate pricing clarity, contract flexibility, and the cost-to-value ratio for the target SMB market.
What We Found
BambooHR offers flexible month-to-month terms but lacks public pricing for larger teams and charges extra for key modules like payroll and benefits.
Score Rationale
The score is solid due to the lack of long-term contracts, but penalized for the 'contact sales' requirement for most plans and significant add-on costs.
Supporting Evidence
Key features like payroll, benefits administration, and performance management are priced as add-ons. Limited payroll functionality without add-ons. Some advanced features may require upgrades.
— connecteam.com
Small businesses with 25 or fewer employees pay a flat monthly rate starting at $250. For companies with 25 employees or fewer, our HR software pricing is charged at a monthly flat rate starting at $250/mo.
— bamboohr.com
Pricing is estimated between $12 and $22 per employee per month for companies with over 25 employees. Once you pass 25 employees, the cost shifts to a per-employee, per-month model ($12-22 PEPM).
— avahr.com
Pricing is available on request, with a free trial offered, providing potential customers an opportunity to evaluate the platform.
— bamboohr.com
9.0
Category 5: Integrations & Ecosystem Strength
What We Looked For
We look for the number of native integrations, API availability, and the quality of the partner ecosystem.
What We Found
The platform boasts a marketplace with over 150 pre-built integrations and an open API, connecting seamlessly with major payroll and tech tools.
Score Rationale
With a vast library of 150+ integrations and strong API support, BambooHR offers one of the best ecosystems for SMBs, justifying a 9.0 score.
Supporting Evidence
The platform supports an open API for custom connections and data syncing. Includes creating and publishing documentation on the integration (how it works, how to enable, what fields sync, etc.)
— partners.bamboohr.com
Key integrations include Slack, Microsoft, Google, and performance tools like Lattice and Culture Amp. Integrating BambooHR with Pyn... Lattice... Culture Amp... Remote... 15Five... Greenhouse... Lever.
— pynhq.com
The BambooHR Marketplace features over 150 integrations with third-party applications. Connected HR Ecosystem. Explore 150+ integrations and embedded partners.
— bamboohr.com
Listed in the company's integration directory, BambooHR supports seamless integration with various third-party systems.
— bamboohr.com
9.2
Category 6: Security, Compliance & Data Protection
What We Looked For
We examine security certifications, data encryption standards, and compliance tools available to users.
What We Found
BambooHR maintains a robust security posture with SOC 2 Type 2 certification, Zero Trust architecture, and comprehensive compliance training tools.
Score Rationale
A high score is warranted by their transparent security documentation, active bug bounty program, and adherence to rigorous international standards.
Supporting Evidence
Compliance training is available as an add-on, covering topics like harassment prevention and cybersecurity. Automate regulatory training and scale without the stress... Compliance training courses by plan... Cyber Security; Workplace Violence Prevention; Data Privacy.
— bamboohr.com
The platform utilizes a Zero Trust security model and Defense in Depth principles. We practice both Defense in Depth... and Zero Trust, a security model developed by industry leaders to secure resources at the system level.
— bamboohr.com
BambooHR maintains SOC 2 Type 2 and ISO 27001 compliance to ensure data security. BambooHR shall maintain records in accordance with ISO 27001, SOC II or other similar Information Security Management System ('ISMS') standards.
— bamboohr.com
Outlined in published security policies, BambooHR ensures compliance with industry standards, safeguarding sensitive HR data.
— bamboohr.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Pricing is not transparent for companies with over 25 employees, requiring a sales quote, and key modules are paid add-ons.
Impact: This issue had a noticeable impact on the score.
OnShift is a workforce management software designed specifically to address the unique needs of the senior care industry. Its robust, user-friendly platform streamlines scheduling, hiring, and labor management, enabling healthcare providers to deliver excellent patient care while effectively managing labor costs.
OnShift is a workforce management software designed specifically to address the unique needs of the senior care industry. Its robust, user-friendly platform streamlines scheduling, hiring, and labor management, enabling healthcare providers to deliver excellent patient care while effectively managing labor costs.
Best for teams that are
Senior living and post-acute care facilities focused on reducing turnover
Facilities needing PBJ reporting and acuity-based staffing
Organizations wanting to offer early wage access to staff
Skip if
General hospitals or outpatient clinics with standard scheduling
Organizations requiring strictly HIPAA-compliant messaging features
Companies needing a full-suite Core HRIS replacement
Expert Take
Our analysis shows OnShift excels by directly addressing the unique regulatory burdens of senior care, specifically through its automated Payroll-Based Journal (PBJ) reporting which ensures CMS compliance. Research indicates the SAMI integration is a standout feature, allowing facilities to seamlessly fill gaps with agency staff directly from the schedule, a capability generic workforce tools lack. Based on documented features, it bridges the gap between clinical census data and labor management effectively.
Pros
Automated CMS PBJ reporting
SAMI agency staffing integration
SOC 2 Type II compliant
PointClickCare census integration
Senior care specific workflows
Cons
Poor mobile app stability
Opaque pricing model
No free trial available
Mixed support responsiveness
Complex setup for some
This score is backed by structured Google research and verified sources.
Overall Score
9.1/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in HRIS Platforms for Healthcare and Clinical Workforces. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.2
Category 1: Product Capability & Depth
What We Looked For
We look for specialized scheduling, time tracking, and workforce management features tailored specifically for the senior care and nursing industry.
What We Found
OnShift offers a comprehensive suite including 'Schedule X' for predictive staffing, automated Payroll-Based Journal (PBJ) reporting for CMS compliance, and 'SAMI' for filling shifts via a gig marketplace. It covers the full lifecycle from talent acquisition (ATS) to engagement and retention.
Score Rationale
The product scores highly due to its deep vertical specialization in senior care, particularly the automated PBJ reporting and unique agency marketplace integration (SAMI), which are critical for this niche.
Supporting Evidence
Includes automated Payroll-Based Journal (PBJ) reporting software to meet CMS requirements. Easily collect, review and submit all required staffing information to CMS with OnShift's Payroll-Based Journal reporting software.
— onshift.com
SAMI integration allows facilities to fill shifts using a marketplace of independent healthcare professionals. SAMI unites OnShift's industry-leading scheduling software with ShiftKey's trusted marketplace... SAMI users cut agency usage by 45% on average.
— onshift.com
OnShift Schedule X provides predictive actionable insights and automated shift request approvals. Proactively identify understaffing and overstaffing, and get recommended employee replacements based on work history, availability, and cost.
— onshift.com
Comprehensive employee scheduling and talent acquisition tools are outlined in the platform's feature set.
— onshift.com
Documented in official product documentation, OnShift offers predictive scheduling and real-time labor analytics tailored to senior care facilities.
— onshift.com
9.3
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for industry awards, high user adoption rates in the senior care sector, and recognition from reputable software review platforms.
What We Found
OnShift is widely recognized as a leader in the senior care space, consistently rated as a 'Leader' in G2 reports and winning the 2023 McKnight's Tech Partner of the Year award. It is used by thousands of senior care organizations.
Score Rationale
The score reflects its dominant position in the senior care vertical, reinforced by specific industry awards like McKnight's and consistent 'Leader' badges on G2.
Supporting Evidence
Thousands of senior care organizations rely on the software. Thousands of senior care organizations rely on OnShift software to dramatically reduce turnover rates
— onshift.com
Awarded the 2023 McKnight's Tech Partner of the Year Silver Award for the SAMI release. ShiftKey + OnShift were awarded a 2023 McKnight's Tech Partner of the Year Silver Award for the release of SAMI
— onshift.com
Consistently rated as a 'Leader' in G2 Grid reports for Assisted Living Software. OnShift is consistently rated as a 'Leader' in the G2 Grid® reports.
— onshift.com
7.9
Category 3: Usability & Customer Experience
What We Looked For
We look for intuitive interfaces for schedulers and a stable, high-rated mobile app for deskless staff to manage shifts.
What We Found
While the web interface for schedulers is generally praised for ease of use, the mobile app for employees has poor ratings (1.8 stars on App Store) with reports of crashing and login issues. Customer support reviews are mixed.
Score Rationale
This category scores below 8.0 due to the significant disparity between the web experience and the mobile app performance, the latter being critical for the deskless workforce it serves.
Supporting Evidence
Web interface is considered user-friendly by schedulers. Onshift was very user friendly, easy to navigate... It is easy to create templates of schedules
— g2.com
Users report the app crashes, logs them out, and is slow to load. It crashes, logs you out, and it's so slow it gets irritating. It constantly says it 'has trouble connecting'
— apps.apple.com
The mobile app has a low rating of 1.8 stars on the Apple App Store due to technical issues. OnShift is rated 1.8 stars on the App Store and 2.7 stars on the Google Play Store. Users have reported several significant issues with the app, including weekly signouts, slow and buggy performance
— connecteam.com
The platform's intuitive interface is highlighted in user manuals and support documentation.
— onshift.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear public pricing, flexible terms, and a demonstrable return on investment regarding labor cost savings.
What We Found
Pricing is not publicly listed and requires a custom quote, with third-party sources estimating starting costs around $9 per employee per month. No free trial is available, though the ROI on overtime reduction is highlighted.
Score Rationale
The score is capped at 8.5 due to the lack of transparent public pricing and free trial, which is common in enterprise software but reduces accessibility for smaller facilities.
Supporting Evidence
Claims to reduce overtime by 70% and agency usage by 45%. 70% reduction in overtime. ... Reduce agency usage by 45% on average with SAMI's modern approach to filling shifts.
— onshift.com
Third-party sources estimate pricing starts at $9.00 per employee per month. Starting at $9/ Per Employee Per Month (PEPM) Entry level pricing for customers with 50 employees or greater.
— g2.com
Pricing is quote-based and not available directly on the website. Get Detailed OnShift pricing as per your requirements. ... Connect with SoftwareSuggest experts to get the best quote
— softwaresuggest.com
Pricing requires custom quotes based on facility size, limiting upfront cost visibility.
— onshift.com
9.1
Category 5: Integrations & Ecosystem Strength
What We Looked For
We look for seamless connections with major EHRs (like PointClickCare), payroll systems, and HRIS platforms used in healthcare.
What We Found
The platform integrates with key industry players including PointClickCare for clinical data, and major payroll/HR systems like ADP, Paycor, UKG, and isolved. The SAMI integration connects directly to the ShiftKey marketplace.
Score Rationale
A score of 9.1 is awarded for its robust connector library that bridges clinical (census) data with workforce management, a vital capability for accurate nurse-to-patient staffing.
Supporting Evidence
SAMI integration connects the schedule directly to the ShiftKey independent talent marketplace. SAMI unites OnShift's industry-leading scheduling software with ShiftKey's trusted marketplace
— onshift.com
Offers integrations with major payroll and HR providers like ADP, Paycor, and UKG. Here are some of the payroll, HR and time & attendance vendors we integrate with... ADP, Paycor, UKG, isolved
— onshift.com
Integrates with PointClickCare to align staffing with resident census data. Better align staffing to resident needs by connecting vital census data directly from PointClickCare to OnShift.
— marketplace.pointclickcare.com
Listed in the company's integration directory, OnShift integrates with major HRIS and payroll systems.
— onshift.com
9.5
Category 6: Security, Compliance & Data Protection
What We Looked For
We look for SOC 2 compliance, HIPAA adherence, and specific tools to manage regulatory reporting like CMS PBJ.
What We Found
OnShift demonstrates top-tier security with SOC 1 and SOC 2 Type II compliance. It specifically addresses the complex Payroll-Based Journal (PBJ) reporting required by CMS for skilled nursing facilities.
Score Rationale
The score is exceptional because the product not only meets standard security protocols (SOC 2) but also automates a critical, complex regulatory requirement (PBJ) for its specific industry.
Supporting Evidence
Security measures include regular penetration testing and encryption. The OnShift platform is penetration tested by a specialist third-party firm at least once a year.
— onshift.com
The platform automates the collection and submission of PBJ data to CMS. Easily collect, review and submit all required staffing information to CMS with OnShift's Payroll-Based Journal reporting software.
— onshift.com
OnShift maintains SOC 1 and SOC 2 Type II compliance with annual audits. OnShift is SOC1 and SOC2 Type II compliant. These auditing procedures provide third-party validation of OnShift's information security and data management practices.
— onshift.com
Outlined in published security policies, OnShift adheres to healthcare compliance standards.
— onshift.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Some users report unresponsive customer support, with tickets going unanswered for extended periods.
Impact: This issue caused a significant reduction in the score.
The mobile app suffers from severe stability issues, including frequent crashes and login failures, resulting in a low 1.8-star rating on the App Store.
Impact: This issue resulted in a major score reduction.
CheckmateHCM is a specifically designed HRIS software for healthcare professionals. It combines payroll, time, attendance, and HRIS in a single database, making workforce management efficient and streamlined. Suitable for healthcare and clinical workforces, it offers custom solutions to cater to unique industry needs.
CheckmateHCM is a specifically designed HRIS software for healthcare professionals. It combines payroll, time, attendance, and HRIS in a single database, making workforce management efficient and streamlined. Suitable for healthcare and clinical workforces, it offers custom solutions to cater to unique industry needs.
Best for teams that are
Long-term care facilities needing UKG technology with personalized support
Organizations requiring specific compliance like Payroll Based Journal (PBJ)
Companies wanting a single database for payroll, time, and HR
Skip if
Companies seeking a proprietary platform rather than a reseller model
Large global enterprises needing direct vendor relationships
Organizations that do not need robust workforce management features
Expert Take
Our analysis shows CheckmateHCM effectively bridges the gap between enterprise technology and personalized service. By leveraging the powerful UKG Ready platform, it delivers robust compliance tools—specifically automated Payroll Based Journal (PBJ) reporting critical for healthcare—without the impersonal support often associated with national giants. Research indicates clients value the 'peace of mind' provided by dedicated account managers who know them by name, offering a compelling alternative for healthcare facilities needing strict compliance on a reasonable budget.
Pros
Automated CMS PBJ reporting
Dedicated client account managers
Powered by UKG Ready platform
Single database for HR/Payroll
Cost-effective vs national PEOs
Cons
Not BBB Accredited
Support limited to EST business hours
Low public review volume
Pricing requires custom quote
Mobile app requires shortcode setup
This score is backed by structured Google research and verified sources.
Overall Score
8.9/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in HRIS Platforms for Healthcare and Clinical Workforces. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.0
Category 1: Product Capability & Depth
What We Looked For
Comprehensive workforce management features specifically designed for healthcare compliance, scheduling, and payroll needs.
What We Found
CheckmateHCM leverages the UKG Ready platform to provide a single-database solution covering payroll, timekeeping, HRIS, and specific healthcare tools like automated PBJ reporting.
Score Rationale
The score reflects the robust enterprise-grade capabilities of the underlying UKG engine combined with specialized healthcare compliance modules.
Supporting Evidence
The solution supports complex healthcare needs including tracking unique employee IDs, job titles, and hours paid vs. worked for CMS reporting. Our solution can easily assign, gather and calculate required data for direct-care staff only including: Unique Employee IDs; Hire and Termination Dates... Hours Paid vs. Hours Worked
— checkmatepayroll.com
The platform utilizes a single database for payroll, time, and HRIS, enabling automated capture of data for Payroll Based Journal (PBJ) submissions. The Checkmate HCM software platform utilizes a single database to store all employee information... including capturing and compiling data for compliance reporting, such as Payroll Based Journal submissions.
— checkmatepayroll.com
Tailored specifically for the healthcare industry, addressing unique workforce management needs.
— checkmatepayroll.com
Combines payroll, time, attendance, and HRIS into a single database, enhancing efficiency for healthcare workforce management.
— checkmatepayroll.com
8.8
Category 2: Market Credibility & Trust Signals
What We Looked For
Established industry presence, partnerships with major technology providers, and verified client success stories.
What We Found
Checkmate has over 30 years of experience and holds 'UKG Premier Partner' status, validating their technical competence and stability.
Score Rationale
While they have strong longevity and a premier partnership, they lack BBB accreditation and have a smaller volume of third-party reviews compared to national giants.
Supporting Evidence
The company is not accredited by the Better Business Bureau. Checkmate Expert Payroll Services, Inc. is NOT a BBB Accredited Business.
— bbb.org
CheckmateHCM has been operating for over 30 years and is a UKG Premier Partner. For over 30 years, CheckmateHCM has been providing custom HR solutions... As a UKG Premier Partner, we are committed to the software and service needs of our clients
— checkmatepayroll.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
Intuitive interfaces for complex tasks and responsive, personalized support for administrative teams.
What We Found
Clients consistently praise the personalized 'peace of mind' support model, contrasting it favorably against large national PEOs.
Score Rationale
High scores are driven by the dedicated account manager model, though the mobile app setup requires specific company shortcodes which adds minor friction.
Supporting Evidence
The mobile app allows remote access but requires specific setup steps like entering a company shortcode. Employees will need this 7-digit number when they download the app for the first time.
— carrollcountynh.gov
Clients report high satisfaction with the dedicated support model, noting they are known by name rather than account number. The most valuable service that Checkmate provides our company is 'peace of mind.' ... Challenges... are resolved immediately with their knowledgeable, caring and courteous staff.
— checkmatepayroll.com
Offers a unified platform that simplifies HR processes, though may require training for optimal use.
— checkmatepayroll.com
8.7
Category 4: Value, Pricing & Transparency
What We Looked For
Competitive pricing structures that offer clear ROI compared to in-house or major competitor solutions.
What We Found
Testimonials explicitly cite cost savings compared to previous providers and national PEOs, though public pricing is not available.
Score Rationale
The score is anchored by documented client savings, slightly reduced by the lack of transparent public pricing tiers.
Supporting Evidence
Non-profit clients specifically mention the fees are reasonable enough to justify outsourcing over internal management. particularly considering the reasonable fees that Checkmate charges.
— in.checkmatepayroll.com
Clients have documented significant cost reductions after switching to Checkmate from other providers. That Checkmate is also less expensive than our previous provider is just icing on the cake. The money saved... has made it well worth the switch for us.
— checkmatepayroll.com
Pricing is custom and requires a quote, limiting upfront cost visibility.
— checkmatepayroll.com
8.8
Category 5: Integrations & Ecosystem Strength
What We Looked For
Ability to connect with broader HR and workforce tools through established platforms.
What We Found
As a UKG Ready partner, Checkmate leverages a massive ecosystem of integrations and marketplace tools.
Score Rationale
The score benefits from the underlying UKG architecture, which offers far more integration potential than a typical regional proprietary software.
Supporting Evidence
The solution integrates time clocks, access control, and biometric hardware. UKG InTouch DX ». Time clocks, access control or biometric hardware can be part of your time and attendance system.
— checkmatepayroll.com
The platform includes a marketplace for custom integrations to extend workforce solutions. MARKETPLACE. Save time and increase the power of your workforce solution with these custom integrations.
— checkmatepayroll.com
Integration capabilities with existing healthcare systems are documented in the product's integration directory.
— checkmatepayroll.com
9.2
Category 6: Security, Compliance & Data Protection
What We Looked For
Automated tools for federal healthcare mandates like CMS reporting and ACA compliance.
What We Found
The platform offers specialized, automated reporting for the CMS Payroll Based Journal (PBJ) mandate, reducing audit risks.
Score Rationale
This category scores very high because the product specifically automates a complex federal requirement (PBJ) that is critical for SNFs and long-term care.
Supporting Evidence
The solution manages complex compliance data including hours paid vs. worked and exclusion of PTO. Our solution can easily assign, gather and calculate required data... including: ... Hours Paid vs. Hours Worked; Exclusion of PTO Hours and Training Hours.
— checkmatepayroll.com
The system automates the creation of XML files for CMS submission, replacing error-prone manual entry. we can help you configure a system that will automatically capture and compile the data you need for your payroll based journal submissions ensuring accurate, timely and compliant reporting
— checkmatepayroll.com
Adheres to healthcare industry compliance standards, ensuring data protection and security.
— checkmatepayroll.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Public review volume on third-party software sites is low (e.g., fewer than 20 reviews on GetApp), making independent verification of recent software performance difficult compared to national competitors.
Impact: This issue had a noticeable impact on the score.
Support hours are limited to standard business hours (Mon-Fri, EST), which may be a limitation for 24/7 healthcare facilities requiring immediate off-hours assistance.
Impact: This issue caused a significant reduction in the score.
In the evaluation of HRIS platforms for healthcare and clinical workforces, key factors considered include software specifications, essential features tailored to the healthcare sector, customer reviews, and overall product ratings. Particular emphasis was placed on considerations such as compliance with healthcare regulations, integration capabilities with existing systems, and the ability to handle complex payroll and workforce management needs specific to clinical environments. The research methodology focused on a comprehensive analysis of product specifications, thorough examination of customer feedback, and evaluation of the price-to-value ratio, allowing for an informed comparison of the seven selected products.
As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.
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Score Breakdown
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Deep Research
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