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Service Desk & Ticketing for IT Teams for Startups Reviews 2025 - 10 Best Options

Albert Richer
Curated by :
Albert Richer
Updated Nov 22, 2025

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Service Desk & Ticketing for IT Teams for Startups
Albert Richer

Navigating the Landscape of Service Desk Solutions: Insights for Startups Looking to Optimize IT Support When analyzing customer feedback across various platforms, it's clear that many startups prioritize user-friendliness and integration capabilities when selecting service desk solutions. Market research indicates that tools like Zendesk and Freshdesk frequently appear in top-rated lists, particularly for their intuitive interfaces and robust ticketing systems. Navigating the Landscape of Service Desk Solutions: Insights for Startups Looking to Optimize IT Support When analyzing customer feedback across various platforms, it's clear that many startups prioritize user-friendliness and integration capabilities when selecting service desk solutions.

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1
Expert Score
9.8 / 10
476
75
STREAMLINED OPERATIONS
1
HappyFox AI Support Platform
9.8

HappyFox AI Support Platform

HappyFox AI Support Platform
View Website
Flexible pricing model, 'Starts at $29/month', 'Enterprise pricing available'
STREAMLINED OPERATIONS

Why We Love It

HappyFox stands out for its AI-powered functionalities tailored for startups. Its full-stack support platform ensures smooth operations, timely issue resolution, and efficient workflow management. The platform's in-built chat and reporting tools provide real-time communication and data-driven insights. This, coupled with round-the-clock support, makes HappyFox an ideal choice for startups aiming to streamline their CS, IT, and Operations.

Pros

  • Comprehensive AI-powered platform
  • Versatile functionality
  • Efficient workflow automation
  • In-built chat and reporting
  • 24/7 support

Cons

  • Could be complex for beginners
  • Limited customization options
  • Pricing can be high for startups

Flexible pricing model, 'Starts at $29/month', 'Enterprise pricing available'

HappyFox is a robust AI-driven support platform specifically designed for Customer Service, IT, and Operations teams in startups. It provides a comprehensive solution which includes a Help Desk, Service Desk, Workflow Automation, Chat, and Reporting, all in one platform. The software's AI capabilities ensure efficient issue resolution, streamlined operations, and improved overall productivity.

Pros

  • Comprehensive AI-powered platform
  • Versatile functionality
  • Efficient workflow automation
  • In-built chat and reporting
  • 24/7 support

Cons

  • Could be complex for beginners
  • Limited customization options
  • Pricing can be high for startups
STREAMLINED OPERATIONS

Why We Love It

HappyFox stands out for its AI-powered functionalities tailored for startups. Its full-stack support platform ensures smooth operations, timely issue resolution, and efficient workflow management. The platform's in-built chat and reporting tools provide real-time communication and data-driven insights. This, coupled with round-the-clock support, makes HappyFox an ideal choice for startups aiming to streamline their CS, IT, and Operations.

Pros

  • Comprehensive AI-powered platform
  • Versatile functionality
  • Efficient workflow automation
  • In-built chat and reporting
  • 24/7 support

Cons

  • Could be complex for beginners
  • Limited customization options
  • Pricing can be high for startups

Why We Love It

HappyFox stands out for its AI-powered functionalities tailored for startups. Its full-stack support platform ensures smooth operations, timely issue resolution, and efficient workflow management. The platform's in-built chat and reporting tools provide real-time communication and data-driven insights. This, coupled with round-the-clock support, makes HappyFox an ideal choice for startups aiming to streamline their CS, IT, and Operations.

Flexible pricing model, 'Starts at $29/month', 'Enterprise pricing available'

HappyFox is a robust AI-driven support platform specifically designed for Customer Service, IT, and Operations teams in startups. It provides a comprehensive solution which includes a Help Desk, Service Desk, Workflow Automation, Chat, and Reporting, all in one platform. The software's AI capabilities ensure efficient issue resolution, streamlined operations, and improved overall productivity.

2
Expert Score
9.7 / 10
528
30
COST-EFFECTIVE
CUSTOMIZABLE FEATURES
2
Microsoft Teams Ticketing System
9.7

Microsoft Teams Ticketing System

Microsoft Teams Ticketing System
View Website
Free for Microsoft Teams users, Enterprise pricing available
COST-EFFECTIVE
CUSTOMIZABLE FEATURES

Why We Love It

We love this solution for its seamless integration with Microsoft Teams, enabling IT professionals in startups to manage issues without leaving their workspace. The 2-click ticketing system simplifies the process, making it swift and efficient. It's a perfect match for startups that rely on Microsoft's ecosystem and require a streamlined, easy-to-use ticketing service to manage their IT concerns.

Pros

  • Integration with Microsoft Teams
  • Efficient 2-click ticketing
  • Streamlined issue tracking
  • Optimized for startup IT teams

Cons

  • Reliance on Microsoft ecosystem
  • Potential learning curve for non-Microsoft users

Free for Microsoft Teams users, Enterprise pricing available

A Microsoft-certified ticketing solution designed specifically for IT teams in startups. This tool facilitates the tracking and resolution of bugs, incidents, and service requests with a simple 2-click ticket creation process, ensuring efficient management of IT-related issues.

Pros

  • Integration with Microsoft Teams
  • Efficient 2-click ticketing
  • Streamlined issue tracking
  • Optimized for startup IT teams

Cons

  • Reliance on Microsoft ecosystem
  • Potential learning curve for non-Microsoft users
COST-EFFECTIVE
CUSTOMIZABLE FEATURES

Why We Love It

We love this solution for its seamless integration with Microsoft Teams, enabling IT professionals in startups to manage issues without leaving their workspace. The 2-click ticketing system simplifies the process, making it swift and efficient. It's a perfect match for startups that rely on Microsoft's ecosystem and require a streamlined, easy-to-use ticketing service to manage their IT concerns.

Pros

  • Integration with Microsoft Teams
  • Efficient 2-click ticketing
  • Streamlined issue tracking
  • Optimized for startup IT teams

Cons

  • Reliance on Microsoft ecosystem
  • Potential learning curve for non-Microsoft users

Why We Love It

We love this solution for its seamless integration with Microsoft Teams, enabling IT professionals in startups to manage issues without leaving their workspace. The 2-click ticketing system simplifies the process, making it swift and efficient. It's a perfect match for startups that rely on Microsoft's ecosystem and require a streamlined, easy-to-use ticketing service to manage their IT concerns.

Free for Microsoft Teams users, Enterprise pricing available

A Microsoft-certified ticketing solution designed specifically for IT teams in startups. This tool facilitates the tracking and resolution of bugs, incidents, and service requests with a simple 2-click ticket creation process, ensuring efficient management of IT-related issues.

3
Expert Score
9.5 / 10
572
50
SEAMLESS INTEGRATION
3
MS Teams Ticketing System
9.5

MS Teams Ticketing System

MS Teams Ticketing System
View Website
SEAMLESS INTEGRATION

Why We Love It

The Microsoft Teams Ticketing System is a game-changer for IT teams in startups. It facilitates swift incident management within an interface already familiar to many tech teams, reducing friction and improving response time. Its dedication to efficiency, coupled with the credibility of Microsoft 365 certification, makes it a reliable choice for startups seeking a seamless, integrated ticketing solution.

Pros

  • Native integration with Microsoft Teams
  • Efficient incident management
  • Certified by Microsoft 365
  • Designed for fast-paced startups

Cons

  • Dependent on Microsoft Teams
  • No pricing transparency
  • May not be ideal for non-startup businesses

Free trial available. Enterprise pricing available upon request.

Designed specifically for IT teams in startups, this Microsoft-certified ticketing system integrates seamlessly into the Microsoft Teams environment. It's built to handle service desk incidents and helpdesk requests in an efficient way, addressing the need for quick, streamlined ticket resolution in fast-paced, growth-oriented companies.

Pros

  • Native integration with Microsoft Teams
  • Efficient incident management
  • Certified by Microsoft 365
  • Designed for fast-paced startups

Cons

  • Dependent on Microsoft Teams
  • No pricing transparency
  • May not be ideal for non-startup businesses
SEAMLESS INTEGRATION

Why We Love It

The Microsoft Teams Ticketing System is a game-changer for IT teams in startups. It facilitates swift incident management within an interface already familiar to many tech teams, reducing friction and improving response time. Its dedication to efficiency, coupled with the credibility of Microsoft 365 certification, makes it a reliable choice for startups seeking a seamless, integrated ticketing solution.

Pros

  • Native integration with Microsoft Teams
  • Efficient incident management
  • Certified by Microsoft 365
  • Designed for fast-paced startups

Cons

  • Dependent on Microsoft Teams
  • No pricing transparency
  • May not be ideal for non-startup businesses

Why We Love It

The Microsoft Teams Ticketing System is a game-changer for IT teams in startups. It facilitates swift incident management within an interface already familiar to many tech teams, reducing friction and improving response time. Its dedication to efficiency, coupled with the credibility of Microsoft 365 certification, makes it a reliable choice for startups seeking a seamless, integrated ticketing solution.

Free trial available. Enterprise pricing available upon request.

Designed specifically for IT teams in startups, this Microsoft-certified ticketing system integrates seamlessly into the Microsoft Teams environment. It's built to handle service desk incidents and helpdesk requests in an efficient way, addressing the need for quick, streamlined ticket resolution in fast-paced, growth-oriented companies.

4
Expert Score
9.4 / 10
616
56
STARTUP-FRIENDLY
QUICK SETUP
4
Freshdesk: AI-Powered Customer Service
9.4

Freshdesk: AI-Powered Customer Service

Freshdesk: AI-Powered Customer Service
View Website
Free plan available, premium plans starting at $15/agent/month
STARTUP-FRIENDLY
QUICK SETUP

Why We Love It

Freshdesk stands out for its AI-powered customer service capabilities tailored for startups. It's not just a ticketing system—it's a comprehensive platform that empowers IT teams to deliver exceptional customer service. It's designed to grow with startups, ensuring that as your business scales, so does your ability to manage customer issues. The AI capabilities help automate repetitive tasks, freeing up agents to focus on complex issues, enhancing productivity and customer satisfaction.

Pros

  • Easy setup and use
  • Robust ticketing system
  • AI-powered customer service
  • Scalable for growing startups
  • 24/7 customer support

Cons

  • Limited features in free plan
  • Potential additional costs for integrations
  • Learning curve for advanced features

Free plan available, premium plans starting at $15/agent/month

Freshdesk is an AI-powered customer service solution specifically designed for startups. It's easy to set up and simple to use, boosting agent productivity and delivering seamless customer service experiences. With its robust ticketing system, IT teams can efficiently track, prioritize, and solve customer issues, meeting the dynamic needs of growing startups.

Pros

  • Easy setup and use
  • Robust ticketing system
  • AI-powered customer service
  • Scalable for growing startups
  • 24/7 customer support

Cons

  • Limited features in free plan
  • Potential additional costs for integrations
  • Learning curve for advanced features
STARTUP-FRIENDLY
QUICK SETUP

Why We Love It

Freshdesk stands out for its AI-powered customer service capabilities tailored for startups. It's not just a ticketing system—it's a comprehensive platform that empowers IT teams to deliver exceptional customer service. It's designed to grow with startups, ensuring that as your business scales, so does your ability to manage customer issues. The AI capabilities help automate repetitive tasks, freeing up agents to focus on complex issues, enhancing productivity and customer satisfaction.

Pros

  • Easy setup and use
  • Robust ticketing system
  • AI-powered customer service
  • Scalable for growing startups
  • 24/7 customer support

Cons

  • Limited features in free plan
  • Potential additional costs for integrations
  • Learning curve for advanced features

Why We Love It

Freshdesk stands out for its AI-powered customer service capabilities tailored for startups. It's not just a ticketing system—it's a comprehensive platform that empowers IT teams to deliver exceptional customer service. It's designed to grow with startups, ensuring that as your business scales, so does your ability to manage customer issues. The AI capabilities help automate repetitive tasks, freeing up agents to focus on complex issues, enhancing productivity and customer satisfaction.

Free plan available, premium plans starting at $15/agent/month

Freshdesk is an AI-powered customer service solution specifically designed for startups. It's easy to set up and simple to use, boosting agent productivity and delivering seamless customer service experiences. With its robust ticketing system, IT teams can efficiently track, prioritize, and solve customer issues, meeting the dynamic needs of growing startups.

5
Expert Score
9.2 / 10
522
153
5
Zoho Desk for Startups
9.2

Zoho Desk for Startups

Zoho Desk for Startups
View Website
Pricing model starts at $14/agent/month, Free plan available, Enterprise pricing available

Why We Love It

Zoho Desk is a fantastic tool for startups looking to enhance their customer support operations. It's scalable, which means it can grow with your business, and it offers powerful features such as an AI-powered assistant and robust reporting capabilities. Plus, its ability to provide multichannel support, from email and phone to social media and live chat, ensures that you can reach your customers wherever they are.

Pros

  • Scalable for startups
  • Easy integration with other Zoho products
  • AI-powered assistant
  • Multichannel support
  • Powerful reporting and analytics

Cons

  • Limited customization options
  • Interface can be overwhelming for new users
  • Additional cost for premium support

Pricing model starts at $14/agent/month, Free plan available, Enterprise pricing available

Zoho Desk is a comprehensive and intuitive help desk solution designed specifically for startups. It efficiently tracks customer conversations, automates repetitive tasks, and drives customer tickets to resolution, ensuring a streamlined and effective customer service process for growing businesses.

Pros

  • Scalable for startups
  • Easy integration with other Zoho products
  • AI-powered assistant
  • Multichannel support
  • Powerful reporting and analytics

Cons

  • Limited customization options
  • Interface can be overwhelming for new users
  • Additional cost for premium support

Why We Love It

Zoho Desk is a fantastic tool for startups looking to enhance their customer support operations. It's scalable, which means it can grow with your business, and it offers powerful features such as an AI-powered assistant and robust reporting capabilities. Plus, its ability to provide multichannel support, from email and phone to social media and live chat, ensures that you can reach your customers wherever they are.

Pros

  • Scalable for startups
  • Easy integration with other Zoho products
  • AI-powered assistant
  • Multichannel support
  • Powerful reporting and analytics

Cons

  • Limited customization options
  • Interface can be overwhelming for new users
  • Additional cost for premium support

Why We Love It

Zoho Desk is a fantastic tool for startups looking to enhance their customer support operations. It's scalable, which means it can grow with your business, and it offers powerful features such as an AI-powered assistant and robust reporting capabilities. Plus, its ability to provide multichannel support, from email and phone to social media and live chat, ensures that you can reach your customers wherever they are.

Pricing model starts at $14/agent/month, Free plan available, Enterprise pricing available

Zoho Desk is a comprehensive and intuitive help desk solution designed specifically for startups. It efficiently tracks customer conversations, automates repetitive tasks, and drives customer tickets to resolution, ensuring a streamlined and effective customer service process for growing businesses.

6
Expert Score
9.1 / 10
630
157
6
Groove Ticketing
9.1

Groove Ticketing

Groove Ticketing
View Website
Free plan available for up to two users, paid plans starting at $15 per user/month

Why We Love It

Groove is an ideal solution for startups, as it simplifies the often complex process of customer support ticketing. Its shared inbox feature enables cross-functional collaboration, while the AI capabilities ensure quick and effective responses. The simplicity and efficiency of Groove make it extremely popular among rapidly expanding IT teams in startups. It's a solution that grows with the team, offering more advanced features when needed.

Pros

  • Intuitive user interface
  • Innovative automation features
  • Reliable customer support
  • In-built reporting capabilities
  • Seamless integration with other tools

Cons

  • Limited customization options
  • No built-in live chat functionality
  • Advanced features are only available on higher-priced plans

Free plan available for up to two users, paid plans starting at $15 per user/month

Groove is a SaaS solution designed to streamline the process of ticketing and customer interactions for growing IT teams in startups. Its powerful shared inbox, smart automation, and AI capabilities enable teams to manage customer conversations effortlessly, improving efficiency and customer satisfaction.

Pros

  • Intuitive user interface
  • Innovative automation features
  • Reliable customer support
  • In-built reporting capabilities
  • Seamless integration with other tools

Cons

  • Limited customization options
  • No built-in live chat functionality
  • Advanced features are only available on higher-priced plans

Why We Love It

Groove is an ideal solution for startups, as it simplifies the often complex process of customer support ticketing. Its shared inbox feature enables cross-functional collaboration, while the AI capabilities ensure quick and effective responses. The simplicity and efficiency of Groove make it extremely popular among rapidly expanding IT teams in startups. It's a solution that grows with the team, offering more advanced features when needed.

Pros

  • Intuitive user interface
  • Innovative automation features
  • Reliable customer support
  • In-built reporting capabilities
  • Seamless integration with other tools

Cons

  • Limited customization options
  • No built-in live chat functionality
  • Advanced features are only available on higher-priced plans

Why We Love It

Groove is an ideal solution for startups, as it simplifies the often complex process of customer support ticketing. Its shared inbox feature enables cross-functional collaboration, while the AI capabilities ensure quick and effective responses. The simplicity and efficiency of Groove make it extremely popular among rapidly expanding IT teams in startups. It's a solution that grows with the team, offering more advanced features when needed.

Free plan available for up to two users, paid plans starting at $15 per user/month

Groove is a SaaS solution designed to streamline the process of ticketing and customer interactions for growing IT teams in startups. Its powerful shared inbox, smart automation, and AI capabilities enable teams to manage customer conversations effortlessly, improving efficiency and customer satisfaction.

7
Expert Score
8.9 / 10
605
62
REAL-TIME REPORTING
24/7 SUPPORT
7
Deskpro Helpdesk Software
8.9

Deskpro Helpdesk Software

Deskpro Helpdesk Software
View Website
Flexible pricing available, starting at $30/agent/month
REAL-TIME REPORTING
24/7 SUPPORT

Why We Love It

Deskpro is a game-changer for startups in the IT sector. It not only provides a comprehensive ticket management system but also supports multichannel customer interactions, which are crucial for startups aiming to provide excellent customer service. The customizable self-service portals allow startups to provide quick and efficient solutions to their customers, improving overall customer satisfaction. Plus, its robust API means it can integrate smoothly into any existing tech stack, making it a versatile choice for IT teams.

Pros

  • Comprehensive ticket management system
  • Multichannel support
  • Customizable self-service portals
  • Real-time reporting
  • Robust API for seamless integration

Cons

  • Requires technical knowledge for advanced customization
  • The interface may seem complex for beginners

Flexible pricing available, starting at $30/agent/month

Deskpro Helpdesk Software is a robust solution catered to startups, providing an efficient platform for managing customer support tickets. It streamlines the process of customer service by providing tools for ticket management, email, live chat, and self-service, making it highly suitable for IT teams in the startup sector.

Pros

  • Comprehensive ticket management system
  • Multichannel support
  • Customizable self-service portals
  • Real-time reporting
  • Robust API for seamless integration

Cons

  • Requires technical knowledge for advanced customization
  • The interface may seem complex for beginners
REAL-TIME REPORTING
24/7 SUPPORT

Why We Love It

Deskpro is a game-changer for startups in the IT sector. It not only provides a comprehensive ticket management system but also supports multichannel customer interactions, which are crucial for startups aiming to provide excellent customer service. The customizable self-service portals allow startups to provide quick and efficient solutions to their customers, improving overall customer satisfaction. Plus, its robust API means it can integrate smoothly into any existing tech stack, making it a versatile choice for IT teams.

Pros

  • Comprehensive ticket management system
  • Multichannel support
  • Customizable self-service portals
  • Real-time reporting
  • Robust API for seamless integration

Cons

  • Requires technical knowledge for advanced customization
  • The interface may seem complex for beginners

Why We Love It

Deskpro is a game-changer for startups in the IT sector. It not only provides a comprehensive ticket management system but also supports multichannel customer interactions, which are crucial for startups aiming to provide excellent customer service. The customizable self-service portals allow startups to provide quick and efficient solutions to their customers, improving overall customer satisfaction. Plus, its robust API means it can integrate smoothly into any existing tech stack, making it a versatile choice for IT teams.

Flexible pricing available, starting at $30/agent/month

Deskpro Helpdesk Software is a robust solution catered to startups, providing an efficient platform for managing customer support tickets. It streamlines the process of customer service by providing tools for ticket management, email, live chat, and self-service, making it highly suitable for IT teams in the startup sector.

8
Expert Score
8.8 / 10
364
63
8
TeamSupport
8.8

TeamSupport

TeamSupport
View Website
Pricing starts at $50 per user per month

Why We Love It

TeamSupport stands out for its commitment to B2B customer service management, especially for startups. Its advanced ticketing system with integrated live chat enables quick and efficient issue resolution, thereby increasing customer satisfaction and loyalty. Additionally, with customizable reports, startups can track and optimize their customer service strategies. This industry-specific focus, combined with its collaborative support approach, makes it a favourite among startup professionals.

Pros

  • B2B-focused features
  • Advanced ticketing system
  • Collaborative customer support
  • Integrated live chat
  • Customizable reports

Cons

  • Limited CRM integration
  • No free version
  • Pricing might be high for small startups

Pricing starts at $50 per user per month

TeamSupport is a dedicated B2B customer service management tool that provides robust help desk ticketing and live chat capabilities. Specifically designed for startups, it addresses the need for efficient issue resolution and customer communication, which are crucial in the early stages of business growth.

Pros

  • B2B-focused features
  • Advanced ticketing system
  • Collaborative customer support
  • Integrated live chat
  • Customizable reports

Cons

  • Limited CRM integration
  • No free version
  • Pricing might be high for small startups

Why We Love It

TeamSupport stands out for its commitment to B2B customer service management, especially for startups. Its advanced ticketing system with integrated live chat enables quick and efficient issue resolution, thereby increasing customer satisfaction and loyalty. Additionally, with customizable reports, startups can track and optimize their customer service strategies. This industry-specific focus, combined with its collaborative support approach, makes it a favourite among startup professionals.

Pros

  • B2B-focused features
  • Advanced ticketing system
  • Collaborative customer support
  • Integrated live chat
  • Customizable reports

Cons

  • Limited CRM integration
  • No free version
  • Pricing might be high for small startups

Why We Love It

TeamSupport stands out for its commitment to B2B customer service management, especially for startups. Its advanced ticketing system with integrated live chat enables quick and efficient issue resolution, thereby increasing customer satisfaction and loyalty. Additionally, with customizable reports, startups can track and optimize their customer service strategies. This industry-specific focus, combined with its collaborative support approach, makes it a favourite among startup professionals.

Pricing starts at $50 per user per month

TeamSupport is a dedicated B2B customer service management tool that provides robust help desk ticketing and live chat capabilities. Specifically designed for startups, it addresses the need for efficient issue resolution and customer communication, which are crucial in the early stages of business growth.

9
Expert Score
8.6 / 10
473
142
SCALABLE SOLUTIONS
MULTICHANNEL SUPPORT
9
Desk365: AI-Powered Helpdesk
8.6

Desk365: AI-Powered Helpdesk

Desk365: AI-Powered Helpdesk
View Website
Free trial available. Pricing starts at $20/user/month.
SCALABLE SOLUTIONS
MULTICHANNEL SUPPORT

Why We Love It

Desk365 is a perfect fit for startups due to its focus on simplicity, efficiency, and cost-effectiveness. Its AI-driven helpdesk system allows IT teams to handle customer support queries swiftly and efficiently, a crucial feature for growing startups. The integrated ticketing system and knowledge base make it easy to track and resolve issues, saving time and improving customer satisfaction. Plus, its scalability allows it to grow with your business.

Pros

  • AI-powered responses
  • Integrated ticketing system
  • Automation capabilities
  • Knowledge base
  • Scalability

Cons

  • Lacks advanced analytics
  • No on-premise installation
  • Limited third-party integrations

Free trial available. Pricing starts at $20/user/month.

Desk365 is an AI-driven helpdesk software tailored for startups. It simplifies customer support through an integrated ticketing system, automation, and knowledge base. Its AI capabilities ensure swift and efficient responses, addressing the needs of growing IT teams in startups that require a streamlined, automated, and cost-effective service desk solution.

Pros

  • AI-powered responses
  • Integrated ticketing system
  • Automation capabilities
  • Knowledge base
  • Scalability

Cons

  • Lacks advanced analytics
  • No on-premise installation
  • Limited third-party integrations
SCALABLE SOLUTIONS
MULTICHANNEL SUPPORT

Why We Love It

Desk365 is a perfect fit for startups due to its focus on simplicity, efficiency, and cost-effectiveness. Its AI-driven helpdesk system allows IT teams to handle customer support queries swiftly and efficiently, a crucial feature for growing startups. The integrated ticketing system and knowledge base make it easy to track and resolve issues, saving time and improving customer satisfaction. Plus, its scalability allows it to grow with your business.

Pros

  • AI-powered responses
  • Integrated ticketing system
  • Automation capabilities
  • Knowledge base
  • Scalability

Cons

  • Lacks advanced analytics
  • No on-premise installation
  • Limited third-party integrations

Why We Love It

Desk365 is a perfect fit for startups due to its focus on simplicity, efficiency, and cost-effectiveness. Its AI-driven helpdesk system allows IT teams to handle customer support queries swiftly and efficiently, a crucial feature for growing startups. The integrated ticketing system and knowledge base make it easy to track and resolve issues, saving time and improving customer satisfaction. Plus, its scalability allows it to grow with your business.

Free trial available. Pricing starts at $20/user/month.

Desk365 is an AI-driven helpdesk software tailored for startups. It simplifies customer support through an integrated ticketing system, automation, and knowledge base. Its AI capabilities ensure swift and efficient responses, addressing the needs of growing IT teams in startups that require a streamlined, automated, and cost-effective service desk solution.

10
Expert Score
8.5 / 10
551
66
10
Suptask Help Desk Software
8.5

Suptask Help Desk Software

Suptask Help Desk Software
View Website
Free plan available, Premium plan at $30/month

Why We Love It

Suptask is a game-changer for small businesses and startups, providing an efficient, easy-to-use system for handling IT support tickets. The seamless integration with Slack is a standout feature, as it allows teams to manage issues directly within their existing communication channels. This not only streamlines the support process but also enhances team collaboration and response times, two critical aspects for startups.

Pros

  • Tailored for small businesses
  • Seamless Slack integration
  • User-friendly interface
  • Affordable pricing
  • Efficient ticket resolution

Cons

  • Limited features in free version
  • Reliant on Slack for full functionality
  • May not scale well for larger businesses

Free plan available, Premium plan at $30/month

Suptask offers a novel IT support solution tailored for small businesses and startups. Its help desk ticketing software integrates seamlessly with Slack, enabling streamlined communication and issue resolution within teams. It's an ideal choice for startups seeking a cost-effective, agile, and user-friendly IT support system.

Pros

  • Tailored for small businesses
  • Seamless Slack integration
  • User-friendly interface
  • Affordable pricing
  • Efficient ticket resolution

Cons

  • Limited features in free version
  • Reliant on Slack for full functionality
  • May not scale well for larger businesses

Why We Love It

Suptask is a game-changer for small businesses and startups, providing an efficient, easy-to-use system for handling IT support tickets. The seamless integration with Slack is a standout feature, as it allows teams to manage issues directly within their existing communication channels. This not only streamlines the support process but also enhances team collaboration and response times, two critical aspects for startups.

Pros

  • Tailored for small businesses
  • Seamless Slack integration
  • User-friendly interface
  • Affordable pricing
  • Efficient ticket resolution

Cons

  • Limited features in free version
  • Reliant on Slack for full functionality
  • May not scale well for larger businesses

Why We Love It

Suptask is a game-changer for small businesses and startups, providing an efficient, easy-to-use system for handling IT support tickets. The seamless integration with Slack is a standout feature, as it allows teams to manage issues directly within their existing communication channels. This not only streamlines the support process but also enhances team collaboration and response times, two critical aspects for startups.

Free plan available, Premium plan at $30/month

Suptask offers a novel IT support solution tailored for small businesses and startups. Its help desk ticketing software integrates seamlessly with Slack, enabling streamlined communication and issue resolution within teams. It's an ideal choice for startups seeking a cost-effective, agile, and user-friendly IT support system.

Product Comparison

Product Has Mobile App Has Free Plan Has Free Trial Integrates With Zapier Has Public API Live Chat Support SOC 2 or ISO Certified Popular Integrations Supports SSO Starting Price
1Groove Ticketing
 Web-only Yes Yes - 14 days Yes Yes No Not specified Slack, Google Workspace, Trello No $15/user/month
2Suptask Help Desk Software
 No Yes Yes - 14 days No No No Not specified Slack No $30/month
3Microsoft Teams Ticketing System
 Yes Yes Contact for trial No No No Not specified Microsoft Teams, Office 365 Yes Free for Microsoft Teams users
4TeamSupport
 No No Yes - 14 days Yes Yes Yes Not specified Slack, Salesforce, Microsoft Teams Yes $50/user/month
5Zoho Desk for Startups
 Yes Yes Yes - 15 days Yes Yes Yes ISO 27001 Slack, Salesforce, Google Workspace Yes $14/agent/month
6MS Teams Ticketing System
 Yes No Yes - 14 days No No No Not specified Microsoft Teams, Office 365 Yes Contact for pricing
7Desk365: AI-Powered Helpdesk
 Web-only No Yes - 14 days No Yes Yes Not specified Microsoft Teams, Slack, Google Workspace Yes $20/user/month
8Deskpro Helpdesk Software
 Web-only No Yes - 14 days Yes Yes Yes Not specified Slack, Salesforce, Microsoft Teams Yes $30/agent/month
9Freshdesk: AI-Powered Customer Service
 Yes Yes Yes - 21 days Yes Yes Yes SOC 2 Slack, Salesforce, Google Workspace Yes $15/agent/month
10HappyFox AI Support Platform
 Yes No Yes - 14 days Yes Yes Yes Not specified Slack, Salesforce, Microsoft Teams Yes $29/month
1

Groove Ticketing

Has Mobile App
Web-only
Has Free Plan
Yes
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
No
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Google Workspace, Trello
Supports SSO
No
Starting Price
$15/user/month
2

Suptask Help Desk Software

Has Mobile App
No
Has Free Plan
Yes
Has Free Trial
Yes - 14 days
Integrates With Zapier
No
Has Public API
No
Live Chat Support
No
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack
Supports SSO
No
Starting Price
$30/month
3

Microsoft Teams Ticketing System

Has Mobile App
Yes
Has Free Plan
Yes
Has Free Trial
Contact for trial
Integrates With Zapier
No
Has Public API
No
Live Chat Support
No
SOC 2 or ISO Certified
Not specified
Popular Integrations
Microsoft Teams, Office 365
Supports SSO
Yes
Starting Price
Free for Microsoft Teams users
4

TeamSupport

Has Mobile App
No
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Salesforce, Microsoft Teams
Supports SSO
Yes
Starting Price
$50/user/month
5

Zoho Desk for Startups

Has Mobile App
Yes
Has Free Plan
Yes
Has Free Trial
Yes - 15 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
ISO 27001
Popular Integrations
Slack, Salesforce, Google Workspace
Supports SSO
Yes
Starting Price
$14/agent/month
6

MS Teams Ticketing System

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
No
Has Public API
No
Live Chat Support
No
SOC 2 or ISO Certified
Not specified
Popular Integrations
Microsoft Teams, Office 365
Supports SSO
Yes
Starting Price
Contact for pricing
7

Desk365: AI-Powered Helpdesk

Has Mobile App
Web-only
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
No
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Microsoft Teams, Slack, Google Workspace
Supports SSO
Yes
Starting Price
$20/user/month
8

Deskpro Helpdesk Software

Has Mobile App
Web-only
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Salesforce, Microsoft Teams
Supports SSO
Yes
Starting Price
$30/agent/month
9

Freshdesk: AI-Powered Customer Service

Has Mobile App
Yes
Has Free Plan
Yes
Has Free Trial
Yes - 21 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Slack, Salesforce, Google Workspace
Supports SSO
Yes
Starting Price
$15/agent/month
10

HappyFox AI Support Platform

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Salesforce, Microsoft Teams
Supports SSO
Yes
Starting Price
$29/month

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How We Rank Products

How We Evaluate Products

Our Evaluation Process

In the "How We Choose" section for Service Desk & Ticketing solutions tailored for IT teams in startups, key factors and criteria for evaluation include product specifications, essential features, customer reviews, and overall ratings. The selection process particularly emphasizes considerations such as integration capabilities, user interface design, scalability, and AI functionalities, which are crucial for startups seeking efficient support solutions. The research methodology focuses on comprehensive data analysis, including side-by-side comparisons of specifications, in-depth reviews and feedback from users, and evaluations of the price-to-value ratio to ensure that each product is positioned accurately within the market. This structured approach allows for an objective ranking of the top products, providing startups with informed choices tailored to their unique service desk needs.

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Frequently Asked Questions About Service Desk & Ticketing for IT Teams for Startups

What makes a service desk & ticketing for it teams for startups the "best"?

We evaluate products based on quality, performance, value for money, user reviews, durability, and ease of use. Our rankings are updated regularly to reflect the latest market offerings and user feedback.

How often do you update your service desk & ticketing for it teams for startups recommendations?

Our team continuously monitors the market for new products and updates our recommendations quarterly. We also adjust rankings based on user feedback and new testing results.

Do you test all the products you recommend?

Yes, whenever possible, we physically test products in our labs. For products we can't test directly, we rely on verified user reviews, expert opinions, and detailed specifications to make informed recommendations.

What if I'm looking for a specific type of service desk & ticketing for it teams for startups?

Our top 10 list covers the most popular and highly-rated options. If you have specific requirements, check our detailed product descriptions and pros/cons to find the best match for your needs.

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Score Breakdown

0.0 / 10
Excellent

What This Award Means