Search Categories

CFML PROCESSING: {ts '2025-12-31 11:46:22'}

We review products independently. We may earn a commission if you buy through our links, at no extra cost to you. Learn more

2025's Top Helpdesk Ticketing Software for Startups: 10 Products Ranked

Albert Richer
Curated by :
Albert Richer
Updated Nov 21, 2025

For the full spectrum of tools, check our Helpdesk Ticketing Software category.

Helpdesk Ticketing Software for Startups
Albert Richer

Unpacking the Best Helpdesk Ticketing Software for Startups: Insights from Research Analysts Market research indicates that startups often prioritize user-friendly interfaces and robust integration capabilities when selecting helpdesk ticketing software. Comparative analysis of product specs shows that platforms like Zendesk and Freshdesk frequently receive positive ratings in customer reviews for their intuitive designs and scalability options. Unpacking the Best Helpdesk Ticketing Software for Startups: Insights from Research Analysts Market research indicates that startups often prioritize user-friendly interfaces and robust integration capabilities when selecting helpdesk ticketing software.

Similar Categories
1
Expert Score
9.8 / 10
434
139
USER-FRIENDLY
COMMUNITY SUPPORTED
1
osTicket Support System
9.8

osTicket Support System

osTicket Support System
View Website
Completely free, open-source software
USER-FRIENDLY
COMMUNITY SUPPORTED

Why We Love It

osTicket fills a crucial gap in the startup industry by offering a free, comprehensive support ticketing system. Unlike many other SaaS solutions, it doesn't strain limited budgets, making it a go-to choice for startups. With its customizable features, startups can tailor the system to their specific customer support needs, thus improving customer experience and satisfaction. Plus, it's scalable, meaning it grows with your business.

Pros

  • Cost-effective solution
  • Scalable platform
  • User-friendly interface
  • Customizable to fit business needs
  • Robust community support

Cons

  • Limited built-in reporting capabilities
  • No native mobile app
  • Requires some technical knowledge for setup and customization

Completely free, open-source software

osTicket is a powerful, cost-effective solution for startups seeking to streamline their customer support. As a free, open-source, web-based ticketing system, it simplifies customer service processes, making it ideal for startups with limited resources but high customer service demands.

Pros

  • Cost-effective solution
  • Scalable platform
  • User-friendly interface
  • Customizable to fit business needs
  • Robust community support

Cons

  • Limited built-in reporting capabilities
  • No native mobile app
  • Requires some technical knowledge for setup and customization
USER-FRIENDLY
COMMUNITY SUPPORTED

Why We Love It

osTicket fills a crucial gap in the startup industry by offering a free, comprehensive support ticketing system. Unlike many other SaaS solutions, it doesn't strain limited budgets, making it a go-to choice for startups. With its customizable features, startups can tailor the system to their specific customer support needs, thus improving customer experience and satisfaction. Plus, it's scalable, meaning it grows with your business.

Pros

  • Cost-effective solution
  • Scalable platform
  • User-friendly interface
  • Customizable to fit business needs
  • Robust community support

Cons

  • Limited built-in reporting capabilities
  • No native mobile app
  • Requires some technical knowledge for setup and customization

Why We Love It

osTicket fills a crucial gap in the startup industry by offering a free, comprehensive support ticketing system. Unlike many other SaaS solutions, it doesn't strain limited budgets, making it a go-to choice for startups. With its customizable features, startups can tailor the system to their specific customer support needs, thus improving customer experience and satisfaction. Plus, it's scalable, meaning it grows with your business.

Completely free, open-source software

osTicket is a powerful, cost-effective solution for startups seeking to streamline their customer support. As a free, open-source, web-based ticketing system, it simplifies customer service processes, making it ideal for startups with limited resources but high customer service demands.

2
Expert Score
9.7 / 10
476
68
2
SolarWinds Help Desk
9.7

SolarWinds Help Desk

SolarWinds Help Desk
View Website
Free trial available, pricing starts at $700/year

Why We Love It

SolarWinds Help Desk is a real game-changer for small businesses and startups. It simplifies the complex process of managing IT tickets and customer support, allowing these companies to focus more on their core business. The software is easy to navigate, offers a robust ticketing system, asset management, and a suite of useful reporting features. It's a comprehensive, affordable solution that meets the unique needs of startups, making it a favorite among industry professionals.

Pros

  • Affordable pricing
  • Intuitive user interface
  • Robust ticketing system
  • Integrated asset management
  • Comprehensive reporting features

Cons

  • Requires some technical knowledge
  • Limited customization options

Free trial available, pricing starts at $700/year

SolarWinds Help Desk is a powerful and affordable SaaS solution designed specifically for small businesses. It addresses the unique needs of startups by offering an easy-to-use platform for managing IT tickets and customer support challenges, enabling more effective resolution of issues and enhancing customer satisfaction.

Pros

  • Affordable pricing
  • Intuitive user interface
  • Robust ticketing system
  • Integrated asset management
  • Comprehensive reporting features

Cons

  • Requires some technical knowledge
  • Limited customization options

Why We Love It

SolarWinds Help Desk is a real game-changer for small businesses and startups. It simplifies the complex process of managing IT tickets and customer support, allowing these companies to focus more on their core business. The software is easy to navigate, offers a robust ticketing system, asset management, and a suite of useful reporting features. It's a comprehensive, affordable solution that meets the unique needs of startups, making it a favorite among industry professionals.

Pros

  • Affordable pricing
  • Intuitive user interface
  • Robust ticketing system
  • Integrated asset management
  • Comprehensive reporting features

Cons

  • Requires some technical knowledge
  • Limited customization options

Why We Love It

SolarWinds Help Desk is a real game-changer for small businesses and startups. It simplifies the complex process of managing IT tickets and customer support, allowing these companies to focus more on their core business. The software is easy to navigate, offers a robust ticketing system, asset management, and a suite of useful reporting features. It's a comprehensive, affordable solution that meets the unique needs of startups, making it a favorite among industry professionals.

Free trial available, pricing starts at $700/year

SolarWinds Help Desk is a powerful and affordable SaaS solution designed specifically for small businesses. It addresses the unique needs of startups by offering an easy-to-use platform for managing IT tickets and customer support challenges, enabling more effective resolution of issues and enhancing customer satisfaction.

3
Expert Score
9.5 / 10
408
69
INTEGRATION READY
24/7 SUPPORT
3
HappyFox Help Desk Software
9.5

HappyFox Help Desk Software

HappyFox Help Desk Software
View Website
Pricing starts at $29 per month, with options for a free trial period and custom enterprise plans.
INTEGRATION READY
24/7 SUPPORT

Why We Love It

HappyFox is a perfect fit for small businesses and startups. It offers an affordable solution that doesn't compromise on quality, providing all the necessary tools to offer excellent customer support. Its automation and self-service options allow small businesses to provide support 24/7 without the need for constant human intervention. The ability to integrate with other apps makes it a versatile tool that fits seamlessly into any business' operations.

Pros

  • Omnichannel support
  • Robust automation features
  • Self-service options
  • Integration with other apps
  • Affordable pricing

Cons

  • May be too basic for larger companies
  • Limited customization
  • Requires time to fully grasp all features

Pricing starts at $29 per month, with options for a free trial period and custom enterprise plans.

HappyFox is specifically tailored for small businesses seeking to streamline support and scale operations. It offers omnichannel support, automation, and self-service, all while integrating with other business-critical apps. This allows for a more efficient use of resources while still providing top-notch customer support.

Pros

  • Omnichannel support
  • Robust automation features
  • Self-service options
  • Integration with other apps
  • Affordable pricing

Cons

  • May be too basic for larger companies
  • Limited customization
  • Requires time to fully grasp all features
INTEGRATION READY
24/7 SUPPORT

Why We Love It

HappyFox is a perfect fit for small businesses and startups. It offers an affordable solution that doesn't compromise on quality, providing all the necessary tools to offer excellent customer support. Its automation and self-service options allow small businesses to provide support 24/7 without the need for constant human intervention. The ability to integrate with other apps makes it a versatile tool that fits seamlessly into any business' operations.

Pros

  • Omnichannel support
  • Robust automation features
  • Self-service options
  • Integration with other apps
  • Affordable pricing

Cons

  • May be too basic for larger companies
  • Limited customization
  • Requires time to fully grasp all features

Why We Love It

HappyFox is a perfect fit for small businesses and startups. It offers an affordable solution that doesn't compromise on quality, providing all the necessary tools to offer excellent customer support. Its automation and self-service options allow small businesses to provide support 24/7 without the need for constant human intervention. The ability to integrate with other apps makes it a versatile tool that fits seamlessly into any business' operations.

Pricing starts at $29 per month, with options for a free trial period and custom enterprise plans.

HappyFox is specifically tailored for small businesses seeking to streamline support and scale operations. It offers omnichannel support, automation, and self-service, all while integrating with other business-critical apps. This allows for a more efficient use of resources while still providing top-notch customer support.

4
Expert Score
9.4 / 10
717
89
4
LiveAgent Help Desk Software
9.4

LiveAgent Help Desk Software

LiveAgent Help Desk Software
View Website
Free plan available, paid plans starting at $15/agent/month

Why We Love It

LiveAgent is the perfect fit for startups because of its scalability and affordability. It understands that startups need to establish strong customer relationships, and it provides all the tools to do so in one platform. With features like automated ticket distribution and real-time live chat, it allows startups to offer efficient, personalized customer support. Moreover, the easy setup and integration make it a hassle-free solution for growing businesses.

Pros

  • Scalable for startups
  • Multi-channel support
  • Powerful ticketing system
  • Built-in live chat
  • Easy integrations

Cons

  • Limited features on free plan
  • No SMS support

Free plan available, paid plans starting at $15/agent/month

LiveAgent is an intuitive helpdesk ticketing software specifically designed for startups. It offers a comprehensive suite of features including live chat, email ticketing, and social media integrations. This platform addresses the need for a fast, reliable, and efficient customer support system, vital for startups striving to build customer loyalty and satisfaction.

Pros

  • Scalable for startups
  • Multi-channel support
  • Powerful ticketing system
  • Built-in live chat
  • Easy integrations

Cons

  • Limited features on free plan
  • No SMS support

Why We Love It

LiveAgent is the perfect fit for startups because of its scalability and affordability. It understands that startups need to establish strong customer relationships, and it provides all the tools to do so in one platform. With features like automated ticket distribution and real-time live chat, it allows startups to offer efficient, personalized customer support. Moreover, the easy setup and integration make it a hassle-free solution for growing businesses.

Pros

  • Scalable for startups
  • Multi-channel support
  • Powerful ticketing system
  • Built-in live chat
  • Easy integrations

Cons

  • Limited features on free plan
  • No SMS support

Why We Love It

LiveAgent is the perfect fit for startups because of its scalability and affordability. It understands that startups need to establish strong customer relationships, and it provides all the tools to do so in one platform. With features like automated ticket distribution and real-time live chat, it allows startups to offer efficient, personalized customer support. Moreover, the easy setup and integration make it a hassle-free solution for growing businesses.

Free plan available, paid plans starting at $15/agent/month

LiveAgent is an intuitive helpdesk ticketing software specifically designed for startups. It offers a comprehensive suite of features including live chat, email ticketing, and social media integrations. This platform addresses the need for a fast, reliable, and efficient customer support system, vital for startups striving to build customer loyalty and satisfaction.

5
Expert Score
9.2 / 10
687
168
OMNICHANNEL SUPPORT
5
Freshdesk
9.2

Freshdesk

Freshdesk
View Website
Starting at $15/agent per month, Free plan available, Enterprise pricing available
OMNICHANNEL SUPPORT

Why We Love It

We love Freshdesk for its focus on startup needs. Startups often face the challenge of providing top-tier customer service with limited resources. Freshdesk's automation and AI capabilities streamline the process, reducing the load on customer service teams while ensuring high-quality support. Its scalability allows it to grow alongside the startup, making it a long-term solution.

Pros

  • AI-powered ticketing system
  • Multi-channel support
  • Robust automation
  • Scalable for startups
  • 24/7 support

Cons

  • Additional costs for advanced features
  • Can be overwhelming for beginners
  • Customization may require technical knowledge

Starting at $15/agent per month, Free plan available, Enterprise pricing available

Freshdesk is an AI-driven customer service platform specifically designed for startups. It offers advanced ticketing features, automation, and multi-channel support, addressing the essential needs of customer support in the startup industry. Its AI capabilities help boost agent productivity while offering seamless customer experiences.

Pros

  • AI-powered ticketing system
  • Multi-channel support
  • Robust automation
  • Scalable for startups
  • 24/7 support

Cons

  • Additional costs for advanced features
  • Can be overwhelming for beginners
  • Customization may require technical knowledge
OMNICHANNEL SUPPORT

Why We Love It

We love Freshdesk for its focus on startup needs. Startups often face the challenge of providing top-tier customer service with limited resources. Freshdesk's automation and AI capabilities streamline the process, reducing the load on customer service teams while ensuring high-quality support. Its scalability allows it to grow alongside the startup, making it a long-term solution.

Pros

  • AI-powered ticketing system
  • Multi-channel support
  • Robust automation
  • Scalable for startups
  • 24/7 support

Cons

  • Additional costs for advanced features
  • Can be overwhelming for beginners
  • Customization may require technical knowledge

Why We Love It

We love Freshdesk for its focus on startup needs. Startups often face the challenge of providing top-tier customer service with limited resources. Freshdesk's automation and AI capabilities streamline the process, reducing the load on customer service teams while ensuring high-quality support. Its scalability allows it to grow alongside the startup, making it a long-term solution.

Starting at $15/agent per month, Free plan available, Enterprise pricing available

Freshdesk is an AI-driven customer service platform specifically designed for startups. It offers advanced ticketing features, automation, and multi-channel support, addressing the essential needs of customer support in the startup industry. Its AI capabilities help boost agent productivity while offering seamless customer experiences.

6
Expert Score
9.1 / 10
641
48
6
Zendesk
9.1

Zendesk

Zendesk
View Website
Starting at $49/agent/month, Enterprise pricing available

Why We Love It

Zendesk stands out for its AI-driven automation that deflects up to 25% of agent contacts, freeing up teams to address more complex customer queries. Besides, it provides rich insights about customers to aid faster resolution, a critical need for startups aiming to build a loyal customer base. The flexibility in pricing makes it an attractive solution for growing startups.

Pros

  • AI-driven automation
  • Rich customer insights
  • Flexible pricing
  • 24/7 support
  • Scalability

Cons

  • May be expensive for small startups
  • Steep learning curve

Starting at $49/agent/month, Enterprise pricing available

Zendesk is a robust helpdesk ticketing software designed to streamline customer service for startups. The AI-driven automation reduces effort per ticket by up to 25%, boosting efficiency and freeing up your team to focus on complex issues. Rich customer insights help expedite resolution of remaining tickets.

Pros

  • AI-driven automation
  • Rich customer insights
  • Flexible pricing
  • 24/7 support
  • Scalability

Cons

  • May be expensive for small startups
  • Steep learning curve

Why We Love It

Zendesk stands out for its AI-driven automation that deflects up to 25% of agent contacts, freeing up teams to address more complex customer queries. Besides, it provides rich insights about customers to aid faster resolution, a critical need for startups aiming to build a loyal customer base. The flexibility in pricing makes it an attractive solution for growing startups.

Pros

  • AI-driven automation
  • Rich customer insights
  • Flexible pricing
  • 24/7 support
  • Scalability

Cons

  • May be expensive for small startups
  • Steep learning curve

Why We Love It

Zendesk stands out for its AI-driven automation that deflects up to 25% of agent contacts, freeing up teams to address more complex customer queries. Besides, it provides rich insights about customers to aid faster resolution, a critical need for startups aiming to build a loyal customer base. The flexibility in pricing makes it an attractive solution for growing startups.

Starting at $49/agent/month, Enterprise pricing available

Zendesk is a robust helpdesk ticketing software designed to streamline customer service for startups. The AI-driven automation reduces effort per ticket by up to 25%, boosting efficiency and freeing up your team to focus on complex issues. Rich customer insights help expedite resolution of remaining tickets.

7
Expert Score
8.9 / 10
700
50
FREE PLAN AVAILABLE
CUSTOMIZABLE
7
Suptask Help Desk Software
8.9

Suptask Help Desk Software

Suptask Help Desk Software
View Website
Free plan available, premium plans starting from $5/user per month
FREE PLAN AVAILABLE
CUSTOMIZABLE

Why We Love It

Suptask is a game-changer for startups and small businesses due to its seamless integration with Slack, a platform many startups already use. Its affordability and customization make it particularly suitable for growing businesses with limited resources. Plus, its easy-to-use interface reduces the need for extensive training, allowing businesses to focus on what they do best - serving their customers.

Pros

  • Slack integration
  • Cost-effective
  • Customizable to business needs
  • Easy to use

Cons

  • Limited features in free plan
  • Dependence on Slack platform

Free plan available, premium plans starting from $5/user per month

Suptask offers a swift, dependable, and cost-effective help desk ticketing solution designed specifically for small businesses and startups. By leveraging the power of Slack, it provides a seamless, integrated solution for IT support that addresses the unique challenges startups face in managing customer support.

Pros

  • Slack integration
  • Cost-effective
  • Customizable to business needs
  • Easy to use

Cons

  • Limited features in free plan
  • Dependence on Slack platform
FREE PLAN AVAILABLE
CUSTOMIZABLE

Why We Love It

Suptask is a game-changer for startups and small businesses due to its seamless integration with Slack, a platform many startups already use. Its affordability and customization make it particularly suitable for growing businesses with limited resources. Plus, its easy-to-use interface reduces the need for extensive training, allowing businesses to focus on what they do best - serving their customers.

Pros

  • Slack integration
  • Cost-effective
  • Customizable to business needs
  • Easy to use

Cons

  • Limited features in free plan
  • Dependence on Slack platform

Why We Love It

Suptask is a game-changer for startups and small businesses due to its seamless integration with Slack, a platform many startups already use. Its affordability and customization make it particularly suitable for growing businesses with limited resources. Plus, its easy-to-use interface reduces the need for extensive training, allowing businesses to focus on what they do best - serving their customers.

Free plan available, premium plans starting from $5/user per month

Suptask offers a swift, dependable, and cost-effective help desk ticketing solution designed specifically for small businesses and startups. By leveraging the power of Slack, it provides a seamless, integrated solution for IT support that addresses the unique challenges startups face in managing customer support.

8
Expert Score
8.8 / 10
507
79
SCALABLE SOLUTION
8
BoldDesk Help Desk for Startups
8.8

BoldDesk Help Desk for Startups

BoldDesk Help Desk for Startups
View Website
Free plan available, Enterprise pricing available
SCALABLE SOLUTION

Why We Love It

BoldDesk Help Desk for Startups is a game-changer for new businesses. Its AI-powered features automate mundane tasks, thus allowing startups to focus more on growth and less on customer support. It's scalable, meaning it grows with your startup, providing more advanced support as your customer base expands. Plus, it's free for startups - a significant advantage for businesses on a tight budget.

Pros

  • AI-powered automation
  • Designed for startups
  • Scalable customer support
  • Cost-effective solution
  • User-friendly interface

Cons

  • Limited features in free version
  • May require technical knowledge for AI setup
  • No phone support mentioned

Free plan available, Enterprise pricing available

BoldDesk is a free help desk software specifically designed for startups. It leverages AI to automate tasks, enabling smarter replies and faster issue resolution. This software fills the needs of startups by scaling support without extra effort or costs, thus addressing two significant challenges faced by new businesses - limited resources and high customer expectations.

Pros

  • AI-powered automation
  • Designed for startups
  • Scalable customer support
  • Cost-effective solution
  • User-friendly interface

Cons

  • Limited features in free version
  • May require technical knowledge for AI setup
  • No phone support mentioned
SCALABLE SOLUTION

Why We Love It

BoldDesk Help Desk for Startups is a game-changer for new businesses. Its AI-powered features automate mundane tasks, thus allowing startups to focus more on growth and less on customer support. It's scalable, meaning it grows with your startup, providing more advanced support as your customer base expands. Plus, it's free for startups - a significant advantage for businesses on a tight budget.

Pros

  • AI-powered automation
  • Designed for startups
  • Scalable customer support
  • Cost-effective solution
  • User-friendly interface

Cons

  • Limited features in free version
  • May require technical knowledge for AI setup
  • No phone support mentioned

Why We Love It

BoldDesk Help Desk for Startups is a game-changer for new businesses. Its AI-powered features automate mundane tasks, thus allowing startups to focus more on growth and less on customer support. It's scalable, meaning it grows with your startup, providing more advanced support as your customer base expands. Plus, it's free for startups - a significant advantage for businesses on a tight budget.

Free plan available, Enterprise pricing available

BoldDesk is a free help desk software specifically designed for startups. It leverages AI to automate tasks, enabling smarter replies and faster issue resolution. This software fills the needs of startups by scaling support without extra effort or costs, thus addressing two significant challenges faced by new businesses - limited resources and high customer expectations.

9
Expert Score
8.6 / 10
654
127
COST-EFFECTIVE
AI AUTOMATION
9
Zoho Desk for Startups
8.6

Zoho Desk for Startups

Zoho Desk for Startups
View Website
Free plan available for up to 3 users, paid plans starting at $14 per agent/month
COST-EFFECTIVE
AI AUTOMATION

Why We Love It

We adore Zoho Desk because it's specifically designed to meet the needs of startups. The software focuses on helping small teams manage customer interactions efficiently, with automation tools that minimize repetitive tasks and free up time for more critical issues. The affordable pricing and scalability make it a perfect fit for startups looking to grow their customer support efforts.

Pros

  • Affordable pricing for startups
  • Wide range of features
  • Easy integration with other platforms
  • Extensive customization
  • 24/7 support

Cons

  • May be overwhelming for beginners
  • Requires some learning curve
  • Additional costs for premium features

Free plan available for up to 3 users, paid plans starting at $14 per agent/month

Zoho Desk caters to startups by providing a comprehensive helpdesk solution that allows teams to track customer conversations, automate repetitive tasks, and ensure customer tickets are resolved satisfactorily. It is designed to manage and streamline support processes, thus enhancing customer relationship management.

Pros

  • Affordable pricing for startups
  • Wide range of features
  • Easy integration with other platforms
  • Extensive customization
  • 24/7 support

Cons

  • May be overwhelming for beginners
  • Requires some learning curve
  • Additional costs for premium features
COST-EFFECTIVE
AI AUTOMATION

Why We Love It

We adore Zoho Desk because it's specifically designed to meet the needs of startups. The software focuses on helping small teams manage customer interactions efficiently, with automation tools that minimize repetitive tasks and free up time for more critical issues. The affordable pricing and scalability make it a perfect fit for startups looking to grow their customer support efforts.

Pros

  • Affordable pricing for startups
  • Wide range of features
  • Easy integration with other platforms
  • Extensive customization
  • 24/7 support

Cons

  • May be overwhelming for beginners
  • Requires some learning curve
  • Additional costs for premium features

Why We Love It

We adore Zoho Desk because it's specifically designed to meet the needs of startups. The software focuses on helping small teams manage customer interactions efficiently, with automation tools that minimize repetitive tasks and free up time for more critical issues. The affordable pricing and scalability make it a perfect fit for startups looking to grow their customer support efforts.

Free plan available for up to 3 users, paid plans starting at $14 per agent/month

Zoho Desk caters to startups by providing a comprehensive helpdesk solution that allows teams to track customer conversations, automate repetitive tasks, and ensure customer tickets are resolved satisfactorily. It is designed to manage and streamline support processes, thus enhancing customer relationship management.

10
Expert Score
8.5 / 10
369
55
STARTUP FRIENDLY
RICH INSIGHTS
10
Deskpro Helpdesk Software
8.5

Deskpro Helpdesk Software

Deskpro Helpdesk Software
View Website
Pricing model starts at $30/agent per month, with enterprise pricing available
STARTUP FRIENDLY
RICH INSIGHTS

Why We Love It

We love Deskpro's Helpdesk Software because it is designed with startups in mind. It understands the challenges startups face when it comes to customer support - limited resources, the need for efficiency, and the importance of maintaining customer satisfaction while scaling. Its streamlined, multi-channel approach means startups can handle more customer queries more efficiently. Moreover, its customization options and rich analytics allow startups to adapt the tool to their specific needs, helping them to continually improve their customer support.

Pros

  • Streamlined ticketing system
  • Integrated multi-channel support
  • Customizable to fit startup needs
  • Rich reporting and analytics
  • 24/7 support

Cons

  • May require initial setup time
  • Advanced features may have learning curve
  • Higher cost for premium features

Pricing model starts at $30/agent per month, with enterprise pricing available

Deskpro is a robust Helpdesk Ticketing Software designed specifically to meet the needs of startups. It streamlines customer support by replacing clunky email systems with an integrated, efficient ticketing system, enhancing customer satisfaction and enabling startups to maintain high-quality support while scaling.

Pros

  • Streamlined ticketing system
  • Integrated multi-channel support
  • Customizable to fit startup needs
  • Rich reporting and analytics
  • 24/7 support

Cons

  • May require initial setup time
  • Advanced features may have learning curve
  • Higher cost for premium features
STARTUP FRIENDLY
RICH INSIGHTS

Why We Love It

We love Deskpro's Helpdesk Software because it is designed with startups in mind. It understands the challenges startups face when it comes to customer support - limited resources, the need for efficiency, and the importance of maintaining customer satisfaction while scaling. Its streamlined, multi-channel approach means startups can handle more customer queries more efficiently. Moreover, its customization options and rich analytics allow startups to adapt the tool to their specific needs, helping them to continually improve their customer support.

Pros

  • Streamlined ticketing system
  • Integrated multi-channel support
  • Customizable to fit startup needs
  • Rich reporting and analytics
  • 24/7 support

Cons

  • May require initial setup time
  • Advanced features may have learning curve
  • Higher cost for premium features

Why We Love It

We love Deskpro's Helpdesk Software because it is designed with startups in mind. It understands the challenges startups face when it comes to customer support - limited resources, the need for efficiency, and the importance of maintaining customer satisfaction while scaling. Its streamlined, multi-channel approach means startups can handle more customer queries more efficiently. Moreover, its customization options and rich analytics allow startups to adapt the tool to their specific needs, helping them to continually improve their customer support.

Pricing model starts at $30/agent per month, with enterprise pricing available

Deskpro is a robust Helpdesk Ticketing Software designed specifically to meet the needs of startups. It streamlines customer support by replacing clunky email systems with an integrated, efficient ticketing system, enhancing customer satisfaction and enabling startups to maintain high-quality support while scaling.

Product Comparison

Product Has Mobile App Has Free Plan Has Free Trial Integrates With Zapier Has Public API Live Chat Support SOC 2 or ISO Certified Popular Integrations Supports SSO Starting Price
1LiveAgent Help Desk Software
 Yes Yes Yes - 14 days Yes Yes Yes Not specified Slack, Salesforce, Google Workspace Yes $15/agent/month
2SolarWinds Help Desk
 Yes No Yes - 14 days No Yes Yes Not specified Microsoft 365, Google Workspace, Slack Yes $700/year
3BoldDesk Help Desk for Startups
 No Yes No No Yes No Not specified Limited integrations No Free
4HappyFox Help Desk Software
 Yes No Yes - 14 days Yes Yes Yes Not specified Slack, Salesforce, Google Workspace Yes $29/month
5Zendesk
 Yes No Yes - 14 days Yes Yes Yes SOC 2 Slack, Salesforce, Google Workspace Yes $49/agent/month
6Deskpro Helpdesk Software
 Yes No Yes - 14 days Yes Yes Yes ISO 27001 Slack, Salesforce, Google Workspace Yes $30/agent/month
7Zoho Desk for Startups
 Yes Yes Yes - 15 days Yes Yes Yes ISO 27001 Slack, Salesforce, Google Workspace Yes $14/agent/month
8Freshdesk
 Yes Yes Yes - 21 days Yes Yes Yes SOC 2 Slack, Salesforce, Google Workspace Yes $15/agent/month
9Suptask Help Desk Software
 No Yes Not specified No No No Not specified Slack No $5/user/month
10osTicket Support System
 No Yes No No Yes No Not specified Limited integrations No Free
1

LiveAgent Help Desk Software

Has Mobile App
Yes
Has Free Plan
Yes
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Salesforce, Google Workspace
Supports SSO
Yes
Starting Price
$15/agent/month
2

SolarWinds Help Desk

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
No
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Microsoft 365, Google Workspace, Slack
Supports SSO
Yes
Starting Price
$700/year
3

BoldDesk Help Desk for Startups

Has Mobile App
No
Has Free Plan
Yes
Has Free Trial
No
Integrates With Zapier
No
Has Public API
Yes
Live Chat Support
No
SOC 2 or ISO Certified
Not specified
Popular Integrations
Limited integrations
Supports SSO
No
Starting Price
Free
4

HappyFox Help Desk Software

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Salesforce, Google Workspace
Supports SSO
Yes
Starting Price
$29/month
5

Zendesk

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Slack, Salesforce, Google Workspace
Supports SSO
Yes
Starting Price
$49/agent/month
6

Deskpro Helpdesk Software

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
ISO 27001
Popular Integrations
Slack, Salesforce, Google Workspace
Supports SSO
Yes
Starting Price
$30/agent/month
7

Zoho Desk for Startups

Has Mobile App
Yes
Has Free Plan
Yes
Has Free Trial
Yes - 15 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
ISO 27001
Popular Integrations
Slack, Salesforce, Google Workspace
Supports SSO
Yes
Starting Price
$14/agent/month
8

Freshdesk

Has Mobile App
Yes
Has Free Plan
Yes
Has Free Trial
Yes - 21 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Slack, Salesforce, Google Workspace
Supports SSO
Yes
Starting Price
$15/agent/month
9

Suptask Help Desk Software

Has Mobile App
No
Has Free Plan
Yes
Has Free Trial
Not specified
Integrates With Zapier
No
Has Public API
No
Live Chat Support
No
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack
Supports SSO
No
Starting Price
$5/user/month
10

osTicket Support System

Has Mobile App
No
Has Free Plan
Yes
Has Free Trial
No
Integrates With Zapier
No
Has Public API
Yes
Live Chat Support
No
SOC 2 or ISO Certified
Not specified
Popular Integrations
Limited integrations
Supports SSO
No
Starting Price
Free

Similar Categories

Helpdesk Ticketing Software for Venture Capital Firms
Helpdesk Ticketing Software for Venture Capital Firms
 Helpdesk Ticketing Software for Staffing Agencies
Helpdesk Ticketing Software for Staffing Agencies
 Helpdesk Ticketing Software for SaaS Companies
Helpdesk Ticketing Software for SaaS Companies
 Helpdesk Ticketing Software for Roofing Companies
Helpdesk Ticketing Software for Roofing Companies
 Helpdesk Ticketing Software for Recruitment Agencies
Helpdesk Ticketing Software for Recruitment Agencies
 Helpdesk Ticketing Software for Private Equity Firms
Helpdesk Ticketing Software for Private Equity Firms
 Helpdesk Ticketing Software for Plumbers
Helpdesk Ticketing Software for Plumbers
 Helpdesk Ticketing Software for Photography Studios
Helpdesk Ticketing Software for Photography Studios
 Helpdesk Ticketing Software for Contractors
Helpdesk Ticketing Software for Contractors

How We Rank Products

How We Evaluate Products

Our Evaluation Process

In evaluating helpdesk ticketing software for startups, the methodology focuses on key factors such as specifications, features, customer reviews, ratings, and overall value. Important considerations for this category include scalability, ease of use, integration capabilities, and customer support options, as these aspects are critical for startups seeking efficient and effective solutions. The research approach involved analyzing data from product specifications, aggregating customer feedback from various platforms, and comparing ratings to assess the value-to-price ratio of each software option. This thorough analysis ensures that the rankings reflect a comprehensive overview of the products available for startups in need of reliable helpdesk solutions.

Verification

  • Products evaluated through comprehensive research and analysis of user feedback and expert insights.
  • Rankings based on a thorough analysis of specifications, customer ratings, and industry reviews.
  • Selection criteria focus on key features essential for effective helpdesk ticketing software tailored for startups.

As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.

Frequently Asked Questions About Helpdesk Ticketing Software for Startups

What makes a helpdesk ticketing software for startups the "best"?

We evaluate products based on quality, performance, value for money, user reviews, durability, and ease of use. Our rankings are updated regularly to reflect the latest market offerings and user feedback.

How often do you update your helpdesk ticketing software for startups recommendations?

Our team continuously monitors the market for new products and updates our recommendations quarterly. We also adjust rankings based on user feedback and new testing results.

Do you test all the products you recommend?

Yes, whenever possible, we physically test products in our labs. For products we can't test directly, we rely on verified user reviews, expert opinions, and detailed specifications to make informed recommendations.

What if I'm looking for a specific type of helpdesk ticketing software for startups?

Our top 10 list covers the most popular and highly-rated options. If you have specific requirements, check our detailed product descriptions and pros/cons to find the best match for your needs.

×

Score Breakdown

0.0 / 10
Excellent

What This Award Means