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10 Best Call Center & Contact Center Software for Staffing Agencies in 2025 Analyzed

Albert Richer
Curated by :
Albert Richer
Updated Nov 22, 2025

For a complete view, browse our main Call Center & Contact Center Software category.

Call Center & Contact Center Software for Staffing Agencies
Albert Richer

When exploring the landscape of call center and contact center software tailored for staffing agencies, research insights indicate a few standout contenders. Customer review analysis shows that platforms like Five9 and Zendesk consistently earn high marks for user-friendliness and robust reporting features, which many agencies prioritize. When exploring the landscape of call center and contact center software tailored for staffing agencies, research insights indicate a few standout contenders. Customer review analysis shows that platforms like Five9 and Zendesk consistently earn high marks for user-friendliness and robust reporting features, which many agencies prioritize.

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1
Expert Score
9.8 / 10
584
112
SEAMLESS INTEGRATIONS
ADVANCED ANALYTICS
1
NiCE CXone Mpower
9.8

NiCE CXone Mpower

NiCE CXone Mpower
View Website
Enterprise pricing available
SEAMLESS INTEGRATIONS
ADVANCED ANALYTICS

Why We Love It

We love NiCE CXone Mpower because it's tailored to the needs of staffing agencies. It leverages AI to automate tasks, freeing up agents to focus on complex issues. Its robust analytics provide insights into agent performance and customer satisfaction, enabling agencies to make data-driven decisions. Moreover, it integrates seamlessly with existing software, easing the transition process. Its 24/7 support ensures minimal disruption to operations.

Pros

  • Robust analytics
  • AI-driven customer support
  • Seamless integration
  • Industry-specific features
  • 24/7 support

Cons

  • May require training
  • Relatively high cost

Enterprise pricing available

NiCE CXone Mpower is a cloud-based call center software solution designed specifically for staffing agencies. It streamlines operations by integrating seamlessly with existing systems, offering robust analytics for data-driven decision making, and improving overall customer experience through advanced AI technologies.

Pros

  • Robust analytics
  • AI-driven customer support
  • Seamless integration
  • Industry-specific features
  • 24/7 support

Cons

  • May require training
  • Relatively high cost
SEAMLESS INTEGRATIONS
ADVANCED ANALYTICS

Why We Love It

We love NiCE CXone Mpower because it's tailored to the needs of staffing agencies. It leverages AI to automate tasks, freeing up agents to focus on complex issues. Its robust analytics provide insights into agent performance and customer satisfaction, enabling agencies to make data-driven decisions. Moreover, it integrates seamlessly with existing software, easing the transition process. Its 24/7 support ensures minimal disruption to operations.

Pros

  • Robust analytics
  • AI-driven customer support
  • Seamless integration
  • Industry-specific features
  • 24/7 support

Cons

  • May require training
  • Relatively high cost

Why We Love It

We love NiCE CXone Mpower because it's tailored to the needs of staffing agencies. It leverages AI to automate tasks, freeing up agents to focus on complex issues. Its robust analytics provide insights into agent performance and customer satisfaction, enabling agencies to make data-driven decisions. Moreover, it integrates seamlessly with existing software, easing the transition process. Its 24/7 support ensures minimal disruption to operations.

Enterprise pricing available

NiCE CXone Mpower is a cloud-based call center software solution designed specifically for staffing agencies. It streamlines operations by integrating seamlessly with existing systems, offering robust analytics for data-driven decision making, and improving overall customer experience through advanced AI technologies.

2
Expert Score
9.7 / 10
587
63
2
Genesys Cloud Call Center
9.7

Genesys Cloud Call Center

Genesys Cloud Call Center
View Website
Contact vendor for pricing details. Enterprise pricing available.

Why We Love It

Genesys is a game-changer for staffing agencies. Its unified CCaaS capabilities mean that agencies can manage all their customer interactions - be it voice or digital - in one place. The advanced AI and analytics help to understand customer journeys, leading to more successful placements. The workforce management feature optimizes staff utilization, increasing efficiency and reducing costs. Plus, it's highly scalable, ready to grow with your agency.

Pros

  • Unified CCaaS capabilities
  • Advanced AI and data analytics
  • Efficient workforce management
  • High scalability
  • 24/7 support

Cons

  • Pricing not transparent
  • May require training for full utilization

Contact vendor for pricing details. Enterprise pricing available.

Genesys is a robust Cloud Call Center software uniquely designed to meet the needs of staffing agencies. It encompasses unified Contact Center as a Service (CCaaS) capabilities including voice, digital, AI, journey analytics, customer engagement and workforce management, providing an efficient, seamless experience for both staff and clients.

Pros

  • Unified CCaaS capabilities
  • Advanced AI and data analytics
  • Efficient workforce management
  • High scalability
  • 24/7 support

Cons

  • Pricing not transparent
  • May require training for full utilization

Why We Love It

Genesys is a game-changer for staffing agencies. Its unified CCaaS capabilities mean that agencies can manage all their customer interactions - be it voice or digital - in one place. The advanced AI and analytics help to understand customer journeys, leading to more successful placements. The workforce management feature optimizes staff utilization, increasing efficiency and reducing costs. Plus, it's highly scalable, ready to grow with your agency.

Pros

  • Unified CCaaS capabilities
  • Advanced AI and data analytics
  • Efficient workforce management
  • High scalability
  • 24/7 support

Cons

  • Pricing not transparent
  • May require training for full utilization

Why We Love It

Genesys is a game-changer for staffing agencies. Its unified CCaaS capabilities mean that agencies can manage all their customer interactions - be it voice or digital - in one place. The advanced AI and analytics help to understand customer journeys, leading to more successful placements. The workforce management feature optimizes staff utilization, increasing efficiency and reducing costs. Plus, it's highly scalable, ready to grow with your agency.

Contact vendor for pricing details. Enterprise pricing available.

Genesys is a robust Cloud Call Center software uniquely designed to meet the needs of staffing agencies. It encompasses unified Contact Center as a Service (CCaaS) capabilities including voice, digital, AI, journey analytics, customer engagement and workforce management, providing an efficient, seamless experience for both staff and clients.

3
Expert Score
9.5 / 10
412
45
WORKFORCE OPTIMIZATION
HIGH SCALABILITY
3
Verint Contact Center Solutions
9.5

Verint Contact Center Solutions

Verint Contact Center Solutions
View Website
Enterprise pricing available
WORKFORCE OPTIMIZATION
HIGH SCALABILITY

Why We Love It

We love Verint Contact Center Solutions because it's designed with staffing agencies in mind. It offers a comprehensive package of tools for managing contact center operations, from scheduling and performance management to real-time agent tools. It also provides advanced analytics, giving insight into agent productivity and customer interactions. This allows staffing agencies to make data-driven decisions and improve customer service.

Pros

  • Workforce optimization
  • Real-time agent tools
  • Performance management
  • Advanced analytics
  • Cloud-based solution

Cons

  • May require training
  • Potential for additional costs for advanced features

Enterprise pricing available

Verint's Workforce Engagement software is tailor-made for staffing agencies. It optimizes staffing, coaching, and performance, while real-time tools enhance agent interaction and engagement. This solution addresses staffing agency needs by optimizing workforce scheduling, improving agent efficiency, and enhancing customer service.

Pros

  • Workforce optimization
  • Real-time agent tools
  • Performance management
  • Advanced analytics
  • Cloud-based solution

Cons

  • May require training
  • Potential for additional costs for advanced features
WORKFORCE OPTIMIZATION
HIGH SCALABILITY

Why We Love It

We love Verint Contact Center Solutions because it's designed with staffing agencies in mind. It offers a comprehensive package of tools for managing contact center operations, from scheduling and performance management to real-time agent tools. It also provides advanced analytics, giving insight into agent productivity and customer interactions. This allows staffing agencies to make data-driven decisions and improve customer service.

Pros

  • Workforce optimization
  • Real-time agent tools
  • Performance management
  • Advanced analytics
  • Cloud-based solution

Cons

  • May require training
  • Potential for additional costs for advanced features

Why We Love It

We love Verint Contact Center Solutions because it's designed with staffing agencies in mind. It offers a comprehensive package of tools for managing contact center operations, from scheduling and performance management to real-time agent tools. It also provides advanced analytics, giving insight into agent productivity and customer interactions. This allows staffing agencies to make data-driven decisions and improve customer service.

Enterprise pricing available

Verint's Workforce Engagement software is tailor-made for staffing agencies. It optimizes staffing, coaching, and performance, while real-time tools enhance agent interaction and engagement. This solution addresses staffing agency needs by optimizing workforce scheduling, improving agent efficiency, and enhancing customer service.

4
Expert Score
9.4 / 10
466
29
CRM INTEGRATION
4
Aircall for Recruitment Agencies
9.4

Aircall for Recruitment Agencies

Aircall for Recruitment Agencies
View Website
Enterprise pricing available
CRM INTEGRATION

Why We Love It

Aircall is an invaluable tool for recruitment companies, providing a comprehensive communication solution that enhances client interaction and streamlines workflow. The vast array of CRM integrations means it can fit seamlessly into any existing system, while the automated call logging and real-time customer overviews allow professionals to keep track of all client interactions and improve the efficiency of their operations. Its industry-specific features genuinely cater to the unique needs of staffing agencies.

Pros

  • Industry-specific features
  • Extensive CRM integration
  • Automated call logging
  • Real-time customer overview
  • Easy to use

Cons

  • No free plan available
  • May require training for best use
  • Advanced features may be costly

Enterprise pricing available

Aircall is a call center SaaS solution specifically designed for recruitment companies. It integrates seamlessly with over 100 CRM and helpdesk tools, enabling recruiters to centralize activity, automate call logging, and maintain a comprehensive overview of client interactions. It's highly optimized to address the unique call handling needs of staffing agencies, providing a streamlined platform for communication and customer support.

Pros

  • Industry-specific features
  • Extensive CRM integration
  • Automated call logging
  • Real-time customer overview
  • Easy to use

Cons

  • No free plan available
  • May require training for best use
  • Advanced features may be costly
CRM INTEGRATION

Why We Love It

Aircall is an invaluable tool for recruitment companies, providing a comprehensive communication solution that enhances client interaction and streamlines workflow. The vast array of CRM integrations means it can fit seamlessly into any existing system, while the automated call logging and real-time customer overviews allow professionals to keep track of all client interactions and improve the efficiency of their operations. Its industry-specific features genuinely cater to the unique needs of staffing agencies.

Pros

  • Industry-specific features
  • Extensive CRM integration
  • Automated call logging
  • Real-time customer overview
  • Easy to use

Cons

  • No free plan available
  • May require training for best use
  • Advanced features may be costly

Why We Love It

Aircall is an invaluable tool for recruitment companies, providing a comprehensive communication solution that enhances client interaction and streamlines workflow. The vast array of CRM integrations means it can fit seamlessly into any existing system, while the automated call logging and real-time customer overviews allow professionals to keep track of all client interactions and improve the efficiency of their operations. Its industry-specific features genuinely cater to the unique needs of staffing agencies.

Enterprise pricing available

Aircall is a call center SaaS solution specifically designed for recruitment companies. It integrates seamlessly with over 100 CRM and helpdesk tools, enabling recruiters to centralize activity, automate call logging, and maintain a comprehensive overview of client interactions. It's highly optimized to address the unique call handling needs of staffing agencies, providing a streamlined platform for communication and customer support.

5
Expert Score
9.2 / 10
553
70
AI-POWERED EFFICIENCY
ENHANCED AGENT EXPERIENCE
5
Talkdesk WFM
9.2

Talkdesk WFM

Talkdesk WFM
View Website
Enterprise pricing available
AI-POWERED EFFICIENCY
ENHANCED AGENT EXPERIENCE

Why We Love It

We love Talkdesk WFM for staffing agencies because it addresses the critical need for efficient workforce management in a busy, fast-paced industry. The AI-powered scheduling not only automates a time-consuming task, but it also ensures optimal staffing levels at all times. Plus, the focus on agent experience can lead to increased job satisfaction and retention, which is critical in an industry where turnover can be high.

Pros

  • AI-powered scheduling
  • Improved agent management
  • Enhanced agent experience
  • Industry-specific features
  • 24/7 support

Cons

  • May require training for optimum use
  • Pricing may be high for smaller agencies

Enterprise pricing available

Talkdesk WFM is an AI-powered contact center workforce management solution designed specifically for staffing agencies. It streamlines agent scheduling and management, improving operational efficiency and agent experience, aligning perfectly with the staffing industry's need for high productivity and quick response times.

Pros

  • AI-powered scheduling
  • Improved agent management
  • Enhanced agent experience
  • Industry-specific features
  • 24/7 support

Cons

  • May require training for optimum use
  • Pricing may be high for smaller agencies
AI-POWERED EFFICIENCY
ENHANCED AGENT EXPERIENCE

Why We Love It

We love Talkdesk WFM for staffing agencies because it addresses the critical need for efficient workforce management in a busy, fast-paced industry. The AI-powered scheduling not only automates a time-consuming task, but it also ensures optimal staffing levels at all times. Plus, the focus on agent experience can lead to increased job satisfaction and retention, which is critical in an industry where turnover can be high.

Pros

  • AI-powered scheduling
  • Improved agent management
  • Enhanced agent experience
  • Industry-specific features
  • 24/7 support

Cons

  • May require training for optimum use
  • Pricing may be high for smaller agencies

Why We Love It

We love Talkdesk WFM for staffing agencies because it addresses the critical need for efficient workforce management in a busy, fast-paced industry. The AI-powered scheduling not only automates a time-consuming task, but it also ensures optimal staffing levels at all times. Plus, the focus on agent experience can lead to increased job satisfaction and retention, which is critical in an industry where turnover can be high.

Enterprise pricing available

Talkdesk WFM is an AI-powered contact center workforce management solution designed specifically for staffing agencies. It streamlines agent scheduling and management, improving operational efficiency and agent experience, aligning perfectly with the staffing industry's need for high productivity and quick response times.

6
Expert Score
9.1 / 10
570
83
REAL-TIME MONITORING
6
Workforce Management Software
9.1

Workforce Management Software

Workforce Management Software
View Website
REAL-TIME MONITORING

Why We Love It

We love this SaaS solution because it's tailored for the specific needs of staffing agencies in call centers. The ability to make data-driven scheduling decisions based on real-time and forecasted call volumes is a game-changer. It not only enhances operational efficiency but also improves customer service, which is crucial in this industry. Its intuitive interface and 24/7 support make it even more appealing to industry professionals.

Pros

  • Data-driven staffing decisions
  • Real-time monitoring
  • Forecasting capabilities
  • Intuitive interface
  • 24/7 support

Cons

  • Initial setup may be complex
  • Learning curve for non-technical users

Custom pricing available upon request

Call Center Studio's Workforce Management Software is a comprehensive solution designed to optimize staffing decisions in call centers based on call volumes and trends. It caters to the specific needs of staffing agencies, enabling them to streamline their operations, manage their workforce effectively, and enhance customer service.

Pros

  • Data-driven staffing decisions
  • Real-time monitoring
  • Forecasting capabilities
  • Intuitive interface
  • 24/7 support

Cons

  • Initial setup may be complex
  • Learning curve for non-technical users
REAL-TIME MONITORING

Why We Love It

We love this SaaS solution because it's tailored for the specific needs of staffing agencies in call centers. The ability to make data-driven scheduling decisions based on real-time and forecasted call volumes is a game-changer. It not only enhances operational efficiency but also improves customer service, which is crucial in this industry. Its intuitive interface and 24/7 support make it even more appealing to industry professionals.

Pros

  • Data-driven staffing decisions
  • Real-time monitoring
  • Forecasting capabilities
  • Intuitive interface
  • 24/7 support

Cons

  • Initial setup may be complex
  • Learning curve for non-technical users

Why We Love It

We love this SaaS solution because it's tailored for the specific needs of staffing agencies in call centers. The ability to make data-driven scheduling decisions based on real-time and forecasted call volumes is a game-changer. It not only enhances operational efficiency but also improves customer service, which is crucial in this industry. Its intuitive interface and 24/7 support make it even more appealing to industry professionals.

Custom pricing available upon request

Call Center Studio's Workforce Management Software is a comprehensive solution designed to optimize staffing decisions in call centers based on call volumes and trends. It caters to the specific needs of staffing agencies, enabling them to streamline their operations, manage their workforce effectively, and enhance customer service.

7
Expert Score
8.9 / 10
693
90
AUTOMATED CALL LOGGING
7
Insightful.io Call Center QA
8.9

Insightful.io Call Center QA

Insightful.io Call Center QA
View Website
AUTOMATED CALL LOGGING

Why We Love It

Insightful.io's Call Center Quality Assurance software has been particularly favored in the staffing industry due to its robust performance monitoring and real-time analytics. It has proven invaluable in managing high-volume periods and optimizing agent performance, directly addressing the industry's need for efficiency and quality control. Moreover, its easy integration and 24/7 support have made it a reliable choice for retail call centers.

Pros

  • Robust performance monitoring
  • Real-time analytics
  • Efficient staff management
  • Easy integration
  • 24/7 support

Cons

  • No clear pricing structure
  • May require training
  • Limited customization options

Enterprise pricing available upon request

Insightful.io Call Center Quality Assurance software is a highly advanced solution designed to monitor agent performance in high-volume call centers, particularly in the retail sector. It effectively ensures that staff are prepared and performing optimally, meeting the unique needs of staffing agencies that require streamlined, efficient operations.

Pros

  • Robust performance monitoring
  • Real-time analytics
  • Efficient staff management
  • Easy integration
  • 24/7 support

Cons

  • No clear pricing structure
  • May require training
  • Limited customization options
AUTOMATED CALL LOGGING

Why We Love It

Insightful.io's Call Center Quality Assurance software has been particularly favored in the staffing industry due to its robust performance monitoring and real-time analytics. It has proven invaluable in managing high-volume periods and optimizing agent performance, directly addressing the industry's need for efficiency and quality control. Moreover, its easy integration and 24/7 support have made it a reliable choice for retail call centers.

Pros

  • Robust performance monitoring
  • Real-time analytics
  • Efficient staff management
  • Easy integration
  • 24/7 support

Cons

  • No clear pricing structure
  • May require training
  • Limited customization options

Why We Love It

Insightful.io's Call Center Quality Assurance software has been particularly favored in the staffing industry due to its robust performance monitoring and real-time analytics. It has proven invaluable in managing high-volume periods and optimizing agent performance, directly addressing the industry's need for efficiency and quality control. Moreover, its easy integration and 24/7 support have made it a reliable choice for retail call centers.

Enterprise pricing available upon request

Insightful.io Call Center Quality Assurance software is a highly advanced solution designed to monitor agent performance in high-volume call centers, particularly in the retail sector. It effectively ensures that staff are prepared and performing optimally, meeting the unique needs of staffing agencies that require streamlined, efficient operations.

8
Expert Score
8.8 / 10
531
43
24/7 SUPPORT
8
MightyCall Staffing Solution
8.8

MightyCall Staffing Solution

MightyCall Staffing Solution
View Website
Plans starting at $19.99/month, with a 7-day free trial and custom enterprise pricing available.
24/7 SUPPORT

Why We Love It

What makes MightyCall special for the staffing industry is its emphasis on communication efficiency and responsiveness. It offers a centralized platform for managing calls, emails, and social media, ensuring no lead or client query is missed. Its integrated CRM feature helps recruiters keep track of client interactions, making it easier to build and manage relationships. Furthermore, the software is easy to set up and use, reducing the time and resources required for training.

Pros

  • Industry-specific features
  • Easy setup
  • Multi-channel communication
  • CRM integration
  • 24/7 support

Cons

  • Limited advanced analytics
  • No on-premises deployment option
  • Additional cost for premium features

Plans starting at $19.99/month, with a 7-day free trial and custom enterprise pricing available.

MightyCall's Call Center software for staffing companies offers a robust communication platform for recruiters that improves interactions with clients and job seekers. It provides industry-specific features such as virtual call centers, contact management, and integrated voicemail, ensuring smooth and efficient staffing processes.

Pros

  • Industry-specific features
  • Easy setup
  • Multi-channel communication
  • CRM integration
  • 24/7 support

Cons

  • Limited advanced analytics
  • No on-premises deployment option
  • Additional cost for premium features
24/7 SUPPORT

Why We Love It

What makes MightyCall special for the staffing industry is its emphasis on communication efficiency and responsiveness. It offers a centralized platform for managing calls, emails, and social media, ensuring no lead or client query is missed. Its integrated CRM feature helps recruiters keep track of client interactions, making it easier to build and manage relationships. Furthermore, the software is easy to set up and use, reducing the time and resources required for training.

Pros

  • Industry-specific features
  • Easy setup
  • Multi-channel communication
  • CRM integration
  • 24/7 support

Cons

  • Limited advanced analytics
  • No on-premises deployment option
  • Additional cost for premium features

Why We Love It

What makes MightyCall special for the staffing industry is its emphasis on communication efficiency and responsiveness. It offers a centralized platform for managing calls, emails, and social media, ensuring no lead or client query is missed. Its integrated CRM feature helps recruiters keep track of client interactions, making it easier to build and manage relationships. Furthermore, the software is easy to set up and use, reducing the time and resources required for training.

Plans starting at $19.99/month, with a 7-day free trial and custom enterprise pricing available.

MightyCall's Call Center software for staffing companies offers a robust communication platform for recruiters that improves interactions with clients and job seekers. It provides industry-specific features such as virtual call centers, contact management, and integrated voicemail, ensuring smooth and efficient staffing processes.

9
Expert Score
8.6 / 10
356
111
CLOUD-BASED ACCESSIBILITY
9
Calilio Call Center Software
8.6

Calilio Call Center Software

Calilio Call Center Software
View Website
CLOUD-BASED ACCESSIBILITY

Why We Love It

Calilio's Call Center Software is highly specialized for recruitment and staffing agencies, addressing specific needs in this industry. The software greatly expedites the recruitment process by efficiently managing calls and automating follow-ups. The ability to schedule interviews directly within the platform is a key feature that recruiters appreciate. The software's cloud-based nature ensures it can be accessed anytime, anywhere, maximizing convenience and productivity.

Pros

  • Industry-specific features
  • Automation of repetitive tasks
  • Cloud-based accessibility
  • Streamlined call handling and scheduling
  • Easy integration

Cons

  • Requires internet connection
  • May require training for effective use

Customized pricing available upon request

Calilio Call Center Software is specifically designed for recruitment and staffing agencies. It streamlines the process of handling calls, scheduling interviews, and automating follow-ups, significantly speeding up the recruitment process. The cloud-based nature of the service ensures accessibility and convenience.

Pros

  • Industry-specific features
  • Automation of repetitive tasks
  • Cloud-based accessibility
  • Streamlined call handling and scheduling
  • Easy integration

Cons

  • Requires internet connection
  • May require training for effective use
CLOUD-BASED ACCESSIBILITY

Why We Love It

Calilio's Call Center Software is highly specialized for recruitment and staffing agencies, addressing specific needs in this industry. The software greatly expedites the recruitment process by efficiently managing calls and automating follow-ups. The ability to schedule interviews directly within the platform is a key feature that recruiters appreciate. The software's cloud-based nature ensures it can be accessed anytime, anywhere, maximizing convenience and productivity.

Pros

  • Industry-specific features
  • Automation of repetitive tasks
  • Cloud-based accessibility
  • Streamlined call handling and scheduling
  • Easy integration

Cons

  • Requires internet connection
  • May require training for effective use

Why We Love It

Calilio's Call Center Software is highly specialized for recruitment and staffing agencies, addressing specific needs in this industry. The software greatly expedites the recruitment process by efficiently managing calls and automating follow-ups. The ability to schedule interviews directly within the platform is a key feature that recruiters appreciate. The software's cloud-based nature ensures it can be accessed anytime, anywhere, maximizing convenience and productivity.

Customized pricing available upon request

Calilio Call Center Software is specifically designed for recruitment and staffing agencies. It streamlines the process of handling calls, scheduling interviews, and automating follow-ups, significantly speeding up the recruitment process. The cloud-based nature of the service ensures accessibility and convenience.

10
Expert Score
8.5 / 10
683
44
INDUSTRY-SPECIFIC FEATURES
10
Staff Management Call Center Staffing
8.5

Staff Management Call Center Staffing

Staff Management Call Center Staffing
View Website
Custom pricing model based on specific needs of the agency
INDUSTRY-SPECIFIC FEATURES

Why We Love It

Staff Management Call Center Staffing is a specialist in the call center staffing industry, ensuring that staffing needs are met with quality and efficiency. The service stands out for its dedicated focus on call centers, understanding the unique requirements of this industry. Agencies love it because it allows them to focus on their core business while Staff Management takes care of the staffing challenges, ensuring a steady supply of skilled workers for their call center operations.

Pros

  • Industry-specific staffing solution
  • Quality customer support enhancement
  • Dedicated service for call centers
  • Flexible staffing options

Cons

  • Pricing information not readily available
  • Dependent on third-party staffing services
  • Lack of software-specific features

Custom pricing model based on specific needs of the agency

Staff Management Call Center Staffing is a dedicated solution specifically designed for staffing agencies in the call and contact center industry. It addresses the industry's unique needs by employing skilled workers to enhance the quality of customer support, thereby increasing customer satisfaction and improving overall service quality.

Pros

  • Industry-specific staffing solution
  • Quality customer support enhancement
  • Dedicated service for call centers
  • Flexible staffing options

Cons

  • Pricing information not readily available
  • Dependent on third-party staffing services
  • Lack of software-specific features
INDUSTRY-SPECIFIC FEATURES

Why We Love It

Staff Management Call Center Staffing is a specialist in the call center staffing industry, ensuring that staffing needs are met with quality and efficiency. The service stands out for its dedicated focus on call centers, understanding the unique requirements of this industry. Agencies love it because it allows them to focus on their core business while Staff Management takes care of the staffing challenges, ensuring a steady supply of skilled workers for their call center operations.

Pros

  • Industry-specific staffing solution
  • Quality customer support enhancement
  • Dedicated service for call centers
  • Flexible staffing options

Cons

  • Pricing information not readily available
  • Dependent on third-party staffing services
  • Lack of software-specific features

Why We Love It

Staff Management Call Center Staffing is a specialist in the call center staffing industry, ensuring that staffing needs are met with quality and efficiency. The service stands out for its dedicated focus on call centers, understanding the unique requirements of this industry. Agencies love it because it allows them to focus on their core business while Staff Management takes care of the staffing challenges, ensuring a steady supply of skilled workers for their call center operations.

Custom pricing model based on specific needs of the agency

Staff Management Call Center Staffing is a dedicated solution specifically designed for staffing agencies in the call and contact center industry. It addresses the industry's unique needs by employing skilled workers to enhance the quality of customer support, thereby increasing customer satisfaction and improving overall service quality.

Product Comparison

Product Has Mobile App Has Free Plan Has Free Trial Integrates With Zapier Has Public API Live Chat Support SOC 2 or ISO Certified Popular Integrations Supports SSO Starting Price
1Verint Contact Center Solutions
 No No Contact for trial No Enterprise API only Email/Ticket only Not specified Microsoft 365, Salesforce, Oracle Enterprise plans only Contact for pricing
2NiCE CXone Mpower
 Yes No Contact for trial Yes Yes Yes SOC 2 Salesforce, Microsoft 365, Google Workspace Yes Contact for pricing
3MightyCall Staffing Solution
 Yes No Yes - 7 days Yes Yes Yes Not specified Google Workspace, Slack, HubSpot No $19.99/month
4Insightful.io Call Center QA
 No No Contact for trial No No Email/Ticket only Not specified Custom integrations only No Contact for pricing
5Calilio Call Center Software
 Web-only No Yes - 14 days No No Yes Not specified Custom integrations only No Custom pricing
6Workforce Management Software
 No No Contact for trial No No Email/Ticket only Not specified Custom integrations only No Custom pricing
7Genesys Cloud Call Center
 Yes No Yes - 30 days Yes Yes Yes Both Salesforce, Microsoft Teams, Zendesk Yes Contact for pricing
8Aircall for Recruitment Agencies
 Yes No Yes - 7 days Yes Yes Yes SOC 2 HubSpot, Salesforce, Slack Yes $30/user/month
9Staff Management Call Center Staffing
 No No No No No Email/Ticket only Not specified Limited integrations No Custom pricing
10Talkdesk WFM
 Yes No Contact for trial Yes Yes Yes SOC 2 Salesforce, Zendesk, Microsoft Teams Yes Contact for pricing
1

Verint Contact Center Solutions

Has Mobile App
No
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
No
Has Public API
Enterprise API only
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Microsoft 365, Salesforce, Oracle
Supports SSO
Enterprise plans only
Starting Price
Contact for pricing
2

NiCE CXone Mpower

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Salesforce, Microsoft 365, Google Workspace
Supports SSO
Yes
Starting Price
Contact for pricing
3

MightyCall Staffing Solution

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 7 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Google Workspace, Slack, HubSpot
Supports SSO
No
Starting Price
$19.99/month
4

Insightful.io Call Center QA

Has Mobile App
No
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
No
Has Public API
No
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Custom integrations only
Supports SSO
No
Starting Price
Contact for pricing
5

Calilio Call Center Software

Has Mobile App
Web-only
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
No
Has Public API
No
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Custom integrations only
Supports SSO
No
Starting Price
Custom pricing
6

Workforce Management Software

Has Mobile App
No
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
No
Has Public API
No
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Custom integrations only
Supports SSO
No
Starting Price
Custom pricing
7

Genesys Cloud Call Center

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 30 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Both
Popular Integrations
Salesforce, Microsoft Teams, Zendesk
Supports SSO
Yes
Starting Price
Contact for pricing
8

Aircall for Recruitment Agencies

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 7 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
HubSpot, Salesforce, Slack
Supports SSO
Yes
Starting Price
$30/user/month
9

Staff Management Call Center Staffing

Has Mobile App
No
Has Free Plan
No
Has Free Trial
No
Integrates With Zapier
No
Has Public API
No
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Limited integrations
Supports SSO
No
Starting Price
Custom pricing
10

Talkdesk WFM

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Salesforce, Zendesk, Microsoft Teams
Supports SSO
Yes
Starting Price
Contact for pricing

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How We Rank Products

How We Evaluate Products

Our Evaluation Process

In creating the 'How We Choose' section for call center and contact center software tailored for staffing agencies, the methodology focuses on several key factors and criteria. These include detailed specifications, essential features such as integration capabilities, scalability, and user-friendliness, along with comprehensive customer reviews and ratings to assess product performance and reliability. Specific considerations for this category involve the ability to manage high call volumes, support for remote work, and customizable reporting features, which are crucial for staffing agencies that handle varying client needs.

The research and analysis approach employed to determine rankings involved a thorough comparison of product specifications, an in-depth analysis of customer feedback, and a review of ratings across various platforms. Additionally, the evaluation considered the price-to-value ratio, ensuring that the selected software solutions offer competitive pricing relative to their features and benefits. This objective analysis provides staffing agencies with the insights needed to make informed decisions when selecting call center software.

Verification

  • Products evaluated through comprehensive research and analysis of user feedback and industry standards.
  • Rankings based on a thorough analysis of features, customer reviews, and expert insights specific to staffing agency needs.
  • Selection criteria focus on key performance metrics and reliability factors essential for call center and contact center software.

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Frequently Asked Questions About Call Center & Contact Center Software for Staffing Agencies

What makes a call center & contact center software for staffing agencies the "best"?

We evaluate products based on quality, performance, value for money, user reviews, durability, and ease of use. Our rankings are updated regularly to reflect the latest market offerings and user feedback.

How often do you update your call center & contact center software for staffing agencies recommendations?

Our team continuously monitors the market for new products and updates our recommendations quarterly. We also adjust rankings based on user feedback and new testing results.

Do you test all the products you recommend?

Yes, whenever possible, we physically test products in our labs. For products we can't test directly, we rely on verified user reviews, expert opinions, and detailed specifications to make informed recommendations.

What if I'm looking for a specific type of call center & contact center software for staffing agencies?

Our top 10 list covers the most popular and highly-rated options. If you have specific requirements, check our detailed product descriptions and pros/cons to find the best match for your needs.

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Score Breakdown

0.0 / 10
Excellent

What This Award Means