Best for teams that are
- Banks and credit unions looking for a comprehensive 'Bank Operating System'
- Institutions needing to unify commercial, small business, and retail lending on one platform
- Enterprises replacing legacy systems with a cloud-based, Salesforce-integrated solution
Skip if
- Independent mortgage brokers looking for a lightweight, standalone tool
- Small teams unable to support a complex, enterprise-level software implementation
- Users seeking a quick, low-cost solution for simple document collection
Expert Take
Our analysis shows nCino effectively unifies disparate banking silos—lending, deposits, and onboarding—into a single 'Bank Operating System' built on the secure Salesforce platform. Research indicates it delivers measurable ROI, such as a 54% reduction in loan origination time, by automating complex workflows like KYC and document collection. While implementation can be heavy, the depth of its compliance tools and ecosystem integrations makes it a powerhouse for institutions prioritizing scalability and risk management.
Pros
- Unified 'Bank Operating System' platform
- Built on robust Salesforce ecosystem
- SOC 2 Type II & ISO 27001 certified
- Automated KYC/KYB via Alloy integration
- 54% faster commercial loan origination
Cons
- Steep learning curve for new users
- Implementation can be complex and lengthy
- Costly add-ons required for scaling
- Interface described as clunky in places
- High upfront investment for smaller banks