H
Homebase
joinhomebase.com · Homebase Team Communication · scored Apr 20264.8-star app, but live chat needs a higher-tier plan.
Best forSmall businesses with hourly or shift-based workers wanting simple chat.
Built-in messaging that skips personal phone numbers, tied to scheduling and payroll sync.
Support
limited
limited
unknown
Live chat and phone support require Plus or All-in-One plans
Upside
- 4.8/5 rating, Top 50 Business App
- Built-in messaging, no phone numbers needed
- SOC 2 Type 2 and PCI DSS certified
Catch
- Live chat needs Plus tier or higher
- Payroll requires a separate add-on
- Costs scale per location, not per seat
Editor's takeHomebase's messaging earns its rank on both trust and security, a 4.8-star App Store rating paired with SOC 2 Type 2 and PCI DSS v4.0.0 certification, unusual rigor for a small-business chat tool. The catch is support tier gating. Teams on the Basic or Essential plan lose access to live chat support and have to rely on request forms instead.
Do employees need to share phone numbers to use Homebase chat?
No. Homebase's built-in messenger lets teams communicate directly and in groups without exchanging personal phone numbers.
Is Homebase's data secure?
Yes. Homebase holds SOC 2 Type 2 and PCI DSS v4.0.0 certifications, encrypts data at rest with AES-256, and supports two-factor authentication and SSO.
The evidence: 6 criteria, 2 penalties (−0.11 points)
Score adjustments−0.11 points in total










