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Ranking · Cloud Backup & Recovery Software

Best Cloud Backup & Recovery Software for Contractors

12 products scored on six criteria. Avast Business Cloud Backup leads at 9.2, with scores running from 8.6 to 9.2. Every product opens to the evidence behind its number.

12 products scored6 criteria142 sources citedUpdated Aug 1, 2026
1 Avast Business Cloud Backupavast.com

Avast Cloud Backup covers unlimited devices for $118/year.

Read the reviewVisit ↗
2 10Web10web.io

10Web backups guarantee 10 restore points, no refunds

Read the reviewVisit ↗
3 IDriveidrive.com

IDrive backs up unlimited devices, but renewals jump sharply

Read the reviewVisit ↗
12Products
8.6 to 9.2Score spread
0Free plan or tier
01

The ranking

Order follows the score. Six little boxes show each product's criterion scores: green or red is above or below the category average, grey means too few products share that criterion to compare. The full review sits right under each one.

Nothing matches that filter here. Tap All to see every product.

1

Avast Business Cloud Backup

avast.com · scored Apr 2026

Avast Cloud Backup covers unlimited devices for $118/year.

Best forSmall to mid-sized businesses needing simple, automated backup.

From $118 per year AES-256 encryptionISO 27001 centersunlimited devices
Top score

Cloud backup for SMBs with AES-256 encryption and unlimited device connections per plan.

Standout factOne plan backs up unlimited devices for $118.49 a year at 100GB.avast.com
Biggest catchmacOS support is not yet fully available. The service currently runs on Windows.avast.com
$118.49Annual price, 100GBavast.com

Starting price

$118.49/yr100GB, unlimited devices

Compliance

✓ ISO 9001✓ ISO 27001? SOC 2

Source: countryilink.net

Upside

  • Unlimited devices per plan
  • AES-256 encryption
  • ISO 9001 and 27001 centers

Catch

  • No full macOS support yet
  • Support response needs work
  • Limited third-party integrations
Pick it ifSmall to mid-sized businesses needing simple, automated backup.
Skip it ifLarge enterprises needing advanced server and hybrid integrations.
Pricing$118.49/year for 100GB, unlimited devices per plan.

Editor's takeAvast Business Cloud Backup charges by storage, not by device, so one $118.49-a-year plan covers unlimited endpoints. Data sits in ISO-certified centers with AES-256 encryption, though macOS support remains incomplete and some users want faster technical support.

How much does Avast Business Cloud Backup cost?

The 100GB plan costs $118.49 a year and covers unlimited devices, since pricing is based on storage rather than device count.

Does Avast Business Cloud Backup support Mac computers?

Not fully yet. The vendor states the service currently runs on Windows, with macOS support listed as coming.

The evidence: 6 criteria, 2 penalties (−0.14 points)
9.3
Product Capability & DepthLooked for: Comprehensive endpoint backup features, retention policies, and cross-platform device support for SMBs.Avast offers automated backups with unlimited retention, file versioning, and remote recovery, though macOS support is currently limited.portal.productboard.comavast.com
9.4
Market Credibility & Trust SignalsLooked for: Proven industry track record, verified peer reviews, and an established presence in the cybersecurity sector.Avast is a widely trusted cybersecurity brand utilized heavily by SMBs and regulated industries, maintaining strong user ratings on major review platforms.peerspot.comtrustradius.com
9.1
Usability & Customer ExperienceLooked for: Intuitive centralized management, ease of deployment, and responsive customer support.Users highly praise the centralized Business Hub for single-pane-of-glass management, though some note technical support responsiveness could be improved.cdn0.it4profit.comtrustradius.com
9.6
Value, Pricing & TransparencyLooked for: Clear, competitive pricing structures tailored to the SMB market without hidden fees.Avast offers highly transparent, cost-effective pricing based on storage volume while generously allowing unlimited devices per plan.avast.comavosec.com
9.5
Security, Compliance & Data ProtectionLooked for: Military-grade encryption, ransomware protection, and certified data centers to ensure data integrity.Provides AES-256 encryption at rest and in transit, ISO-certified data centers, and specialized ransomware protection layers.countryilink.netavast.com
9.0
Integrations & Ecosystem StrengthLooked for: Seamless interoperability with IT infrastructure, security suites, and third-party software.Integrates perfectly with Avast's Business Hub, but lacks broader third-party software integration compared to enterprise rivals.avast.compeerspot.com

Score adjustments−0.14 points in total

−0.09Lacks full availability for macOS devices, limiting seamless deployment in mixed-OS environments.avast.com · severity 65/100
−0.05Multiple user reviews note that technical support responsiveness and quality need improvement.trustradius.com · severity 50/100
2

10Web

10web.io · Real-Time Backup · scored Apr 2026

10Web backups guarantee 10 restore points, no refunds

Best forWordPress site owners and agencies wanting isolated, 1-click backups.

From $10 per month Amazon S3differential backup1-click restore

A differential WordPress backup tool storing encrypted copies on Amazon S3, separate from hosting storage.

Standout factThe Personal plan includes 20GB of backup storage for $10 a month.hostingstep.com
Biggest catch10Web enforces a strict no-refund policy, and users report unexpected charges after cancellation.producthunt.com
10Guaranteed restore points10web.io
20GBPersonal plan backup storagehostingstep.com

Standout number

10guaranteed restore points on every plan

Source: 10web.io

Starting price

$10/moPersonal plan, 20GB backup storage, no refunds

Upside

  • Differential backups save storage resources
  • Separate Amazon S3 backup storage
  • Easy 1-click restoration

Catch

  • Strict no-refund policy
  • Customer support hard to reach
  • Cannot manually delete restore points
Pick it ifWordPress site owners and agencies wanting isolated, 1-click backups.
Skip it ifWebsite owners on platforms other than WordPress.
PricingFrom $10/mo, 20GB backup storage, no refunds

Editor's take10Web's backup tool saves only what changed since the last snapshot, so it does not slow sites down. Every plan guarantees 10 restore points on encrypted, isolated Amazon S3, with 20GB included on the $10-a-month Personal tier. The tradeoff is billing, since the company enforces a strict no-refund policy that has drawn repeated complaints.

How many restore points does 10Web guarantee?

At least 10 restore points, generated through differential backups that only save changes since the last snapshot, keeping storage separate from primary hosting limits.

Does 10Web offer refunds?

No. The company maintains a strict no-refund policy, and some users report being charged unexpectedly after trying to cancel.

The evidence: 6 criteria, 2 penalties (−0.13 points)
9.3
Product Capability & DepthLooked for: A robust, automated backup system capable of capturing website changes instantly without manual intervention.10Web utilizes differential backup technology to save only new changes, offering up to 10 restore points and scheduling options ranging from real-time to monthly.help.10web.io10web.io
9.4
Market Credibility & Trust SignalsLooked for: Evidence of widespread adoption, reliable uptime, and positive industry recognition for the hosting and backup services.The platform is trusted by over 50,000 active users, successfully handles over 1,000 site restorations, and is powered by a reliable Google Cloud infrastructure.theresanaiforthat.com10web.io
9.2
Usability & Customer ExperienceLooked for: An intuitive interface that allows users to easily schedule, manage, and restore backups with minimal friction.Users praise the simple 1-click restore functionality and clean dashboard, but severely criticize the automated chatbot and difficulty in reaching helpful human support agents.10web.ioreddit.com
9.6
Value, Pricing & TransparencyLooked for: Clear, fair pricing structures with transparent billing practices and adequate storage allocations.Generous free backup storage (20GB) is included with the $10/mo base plan, but numerous users report predatory billing practices and an unforgiving no-refund policy.hostingstep.comproducthunt.com
9.5
Security, Compliance & Data ProtectionLooked for: Strong encryption, isolated storage environments, and comprehensive malware protection for backup data.Backups are encrypted and stored securely in Amazon S3, logically separated from other clients, with unlimited malware scanning and DDoS protection included.10web.io10web.io
9.0
Performance & Resource EfficiencyLooked for: A lightweight backup process that does not degrade live website performance or consume primary server storage.Differential backups run seamlessly without affecting site speed, and the backup storage quotas are completely separate from primary hosting SSD limits.help.10web.iohelp.10web.io

Score adjustments−0.13 points in total

−0.06Strict no-refund policy and complaints of unexpected billing after trial cancellations.reddit.com · severity 85/100
−0.07Difficult to reach human support, forcing users through an unhelpful chatbot loop.reddit.com · severity 65/100
3

IDrive

idrive.com · IDrive Cloud Backup · scored Jan 2026

IDrive backs up unlimited devices, but renewals jump sharply

Best forSmall to mid-sized businesses needing affordable, multi-device backup

From $70 per year SOC 2unlimited devicesfree courier backup
−0.2 vs #1

Cloud backup service with unlimited device support and a free physical courier option.

Standout fact5TB of storage costs $69.65 the first year, renewing at $99.50.idrive.com
Biggest catchRenewal prices have jumped as much as 50%, with one user reporting $99 to $149.reddit.com
$69.655TB first-year priceidrive.com
$99.50/year5TB renewal priceidrive.com
11 yearsPCMag Editors' Choice streakidrive.com

What changed

43%price jump from $69.65 first year to $99.50 renewal, 5TB plan

Source: idrive.com

Standout number

11consecutive years as PCMag Editors' Choice

Source: idrive.com

Upside

  • Unlimited devices on personal accounts
  • Free yearly physical courier transfer
  • 30 previous file versions retained

Catch

  • Renewal prices jump sharply
  • Online restores run slowly
  • Interface looks dated and cluttered
Pick it ifSmall to mid-sized businesses needing affordable, multi-device backup
Skip it ifLarge enterprises needing advanced infrastructure management tools
PricingFrom $69.65 first year for 5TB, renews at $99.50/year

Editor's takeIDrive backs up unlimited PCs, Macs, and mobile devices on a single personal account, a rare policy in cloud backup. The free IDrive Express courier service ships a physical drive once a year, useful for large restores since online speeds run slow. Renewal pricing is the catch. One user reported a jump from $99 to $149 a year.

Does IDrive limit the number of devices?

No, on personal plans. IDrive backs up unlimited PCs, Macs, iPhones, iPads, and Android devices to a single account, according to the company's own product page.

Why do IDrive renewal prices increase?

First-year pricing is discounted, then renews at the standard rate. One Reddit user reported a jump from $99 to $149 a year, a common complaint in reviews.

The evidence: 6 criteria, 3 penalties (−0.14 points)
9.4
Product Capability & DepthLooked for: We evaluate the breadth of backup features, including image-based backup, file versioning, and physical disaster recovery options.IDrive offers a comprehensive suite including disk image backup, true archiving, file sync, and a unique physical courier service (IDrive Express) for rapid data transfer.idrive.comidrive.comidrive.com
9.3
Market Credibility & Trust SignalsLooked for: We look for consistent industry recognition, long-term market presence, and independent third-party validations.IDrive holds a dominant market position with 11 consecutive PCMag Editors' Choice awards and maintains critical compliance certifications like SOC 2 Type 2.pcmag.comidrive.comidrive.com
8.6
Usability & Customer ExperienceLooked for: We assess the ease of setup, interface design, restore speeds, and quality of customer support interactions.While setup is simple, the user interface is frequently described as dated or cluttered, and users report slow restore speeds for large datasets.idrive.comtechradar.commultcloud.com
8.7
Value, Pricing & TransparencyLooked for: We analyze cost-per-terabyte, renewal pricing policies, and the transparency of cancellation procedures.IDrive offers market-leading initial pricing for high storage caps, but is penalized for significant price hikes on renewal and friction in the cancellation process.idrive.comidrive.comreddit.com
9.1
Security, Compliance & Data ProtectionLooked for: We examine encryption standards, privacy options like private keys, and regulatory compliance (HIPAA, GDPR).IDrive provides 256-bit AES encryption with an optional user-managed private key (zero-knowledge) and supports HIPAA compliance for business users.idrive.compaubox.com
9.5
Platform Versatility & Device SupportLooked for: We evaluate the range of supported operating systems, devices, and NAS integrations available under a single plan.IDrive stands out by supporting unlimited devices (PC, Mac, Mobile) on personal plans and offering robust Linux and NAS support.idrive.comidrive.comidrive.com

Score adjustments−0.14 points in total

−0.05Users report significant price hikes (up to 65%) upon subscription renewal and difficulties cancelling auto-renewal without risking immediate data deletion.reddit.com · severity 65/100
−0.05Online restoration speeds can be notably slow for large datasets, often necessitating the use of the physical courier service.multcloud.com · severity 50/100
−0.04The desktop user interface is frequently criticized for being dated, cluttered, and less intuitive than modern competitors.techradar.com · severity 40/100
4

Acronis

acronis.com · Acronis Cyber Protect Cloud · scored Jan 2026

Acronis blocks 100% of malware, console feels slow.

Best forManaged Service Providers needing centralized backup and cybersecurity.

Quote only 100% VB100 detection300+ MSP integrationsSlow web console reported
−0.3 vs #1

A unified MSP platform merging backup, disaster recovery, and AI-based anti-malware in one console.

Standout factAchieved a perfect 100% malware detection rate with zero false positives in VB100 testingacronis.com
Biggest catchUsers frequently report slow performance and lag within the web-based management console.g2.com
100%Malware detection rateacronis.com
20,000+MSP partnersyoutube.com
300+Integrationsyoutube.com

Standout number

100%malware detection rate, zero false positives (VB100)

Source: acronis.com

In their words

“Users experience slow performance with Acronis Cyber Protect Cloud, particularly in the interface for new users.”

g2.com

Upside

  • 100% malware detection (VB100)
  • Scans backups to prevent reinfection
  • 300+ native MSP integrations

Catch

  • Web console can be slow
  • Pricier than standalone backup tools
  • Complex licensing with add-ons
Pick it ifManaged Service Providers needing centralized backup and cybersecurity.
Skip it ifHome users seeking simple, budget-friendly basic backups.
PricingPer-GB or per-workload pricing, custom quote

Editor's takeAcronis merges backup, anti-malware, and endpoint management into a single agent, and its verify-then-restore scanning checks backups for malware before recovery to break the reinfection loop. It scored a perfect 100% detection rate with zero false positives in VB100 testing, and connects natively with over 300 MSP tools like ConnectWise and Kaseya. Reviewers report the web console runs slow, and pricing runs higher than standalone backup competitors once add-on packs are factored in.

How does Acronis prevent malware reinfection from backups?

It scans full disk backups for vulnerabilities and malware infections before restoration, ensuring a clean recovery.

Is Acronis Cyber Protect Cloud expensive?

Users find it pricier than standalone backup tools, especially once multiple 'Advanced' add-on packs are licensed.

The evidence: 6 criteria, 3 penalties (−0.15 points)
9.3
Product Capability & DepthLooked for: We evaluate the breadth of features, workload support, and the integration of core functionalities like backup and security.Acronis Cyber Protect Cloud unifies backup, disaster recovery, AI-based anti-malware, and endpoint management into a single solution, supporting diverse workloads including Windows, Linux, macOS, and mobile devices.acronis.comenterprisestorageforum.comassets.cloud.im
9.5
Market Credibility & Trust SignalsLooked for: We look for independent certifications, third-party audit results, and industry adoption rates.The platform holds extensive certifications (ISO 27001, SOC 2, HIPAA) and consistently achieves perfect scores in independent lab tests like AV-TEST and VB100.av-test.orgacronis.comyoutube.com
8.6
Usability & Customer ExperienceLooked for: We assess the ease of management, interface performance, and the learning curve for new users.While the 'single pane of glass' console centralizes management, users report interface slowness and a steep learning curve due to the sheer volume of features.acronis.comg2.comg2.com
8.4
Value, Pricing & TransparencyLooked for: We evaluate pricing models, flexibility, and cost-effectiveness relative to features.Acronis offers flexible Per-GB or Per-Workload models, but the total cost can be high compared to standalone tools, and the licensing structure with multiple 'Advanced' packs is complex.support.atera.comg2.com
9.6
Security, Compliance & Data ProtectionLooked for: We examine specific security features, malware detection rates, and compliance tools tailored for MSPs.The platform excels with AI-driven anti-ransomware, vulnerability assessments, and the ability to scan backups for malware before restoration to prevent reinfection.acronis.comacronis.com
9.2
Integrations & Ecosystem StrengthLooked for: We look for the depth of third-party integrations with RMM, PSA, and other MSP tools.Acronis boasts over 300 integrations, including deep native connections with major MSP platforms like ConnectWise, Datto, and Kaseya.youtube.comacronis.com

Score adjustments−0.15 points in total

−0.06Users frequently report slow performance and lag within the web-based management console.g2.com · severity 60/100
−0.04The pricing structure is perceived as expensive compared to standalone backup competitors, and the licensing of multiple 'Advanced' packs adds complexity.windowsforum.com · severity 55/100
−0.05Some users cite poor customer support response times and communication issues during downtime.g2.com · severity 50/100
5

CloudAlly

cloudally.com · CloudAlly Data Backup & Recovery · scored Jan 2026

Unlimited retention from $3/user, restores can be slow

Best forBusinesses needing comprehensive backup for SaaS apps like M365

From $3 per user/mo ISO 27001 + HIPAAimmutable backupsunlimited retention
−0.3 vs #1

SaaS backup platform with immutable, unlimited-retention backups for Microsoft 365, Google Workspace and Salesforce.

Standout factBacks up to unlimited AWS S3 storage across 9 global data centers, with unlimited retentioncloudally.com
Biggest catchSome users report slow restoration speeds for large datasets, which can affect recovery time objectives.g2.com
$3/user/moStarting priceselecthub.com
9Global data centerscloudally.com

Starting price

$3/user/moUnlimited storage and retention included

Compliance

✓ ISO 27001✓ HIPAA✓ GDPR

Source: cloudally.com

Upside

  • Unlimited retention and storage included
  • Immutable backups protect against ransomware
  • ISO 27001, HIPAA and GDPR compliant

Catch

  • Restoration speeds can be slow
  • Support response times vary
  • 10-user minimum on some plans
Pick it ifBusinesses needing comprehensive backup for SaaS apps like M365
Skip it ifIndividuals seeking personal cloud backup solutions
PricingFrom $3/user/mo, unlimited storage and retention included

Editor's takeCloudAlly backs Microsoft 365, Google Workspace, Salesforce, Box and Dropbox with immutable, unlimited-retention backups on AWS S3, choosable across 9 global data centers for data residency. ISO 27001, HIPAA and GDPR compliance, plus OpenText ownership since 2021, back its enterprise credibility. At $3 per user monthly with no storage caps, pricing undercuts most rivals, though some users report restoration speed lags on large datasets.

Does CloudAlly limit backup retention?

No. Unlimited retention is included as standard, with immutable backups stored on AWS S3 across 9 selectable global data centers.

How much does CloudAlly cost?

Pricing starts at $3 per user per month with unlimited storage and retention included, though some plans require a 10-user minimum.

The evidence: 6 criteria, 3 penalties (−0.14 points)
8.9
Product Capability & DepthLooked for: We evaluate the breadth of SaaS platforms supported, backup frequency, retention policies, and granularity of recovery options.CloudAlly provides automated daily backups with unlimited retention for Microsoft 365, Google Workspace, Salesforce, Box, and Dropbox. It features granular recovery (item-level), cross-user restoration, and immutable backups to protect against ransomware.cloudally.comcloudally.comcloudally.com
9.3
Market Credibility & Trust SignalsLooked for: We assess the vendor's history, parent company stability, certifications, and customer base size.Founded in 2011 and acquired by OpenText (a major enterprise software company) in 2021, CloudAlly serves over 20,000 customers. It holds ISO 27001 certification and is HIPAA/GDPR compliant, signaling high enterprise maturity.cloudally.comcloudally.com
8.8
Usability & Customer ExperienceLooked for: We look for ease of setup, interface intuitiveness, and the quality of administrative controls.The platform is designed for a 'set it and forget it' experience with a 5-minute setup and no installation required. It offers a unified dashboard for managing multiple SaaS applications and includes features like auto-activation for new users.cloudally.comcloudally.comjoinsecret.com
8.7
Value, Pricing & TransparencyLooked for: We analyze pricing competitiveness, transparency of costs, and inclusion of essential features like storage.Pricing is transparently listed starting at ~$3/user/month with unlimited storage and retention included. There are no hidden fees for recovery or storage, making TCO predictable and low compared to competitors charging for storage.cloudally.comselecthub.comcloudally.com
9.5
Security, Compliance & Data ProtectionLooked for: We examine encryption standards, immutability, compliance certifications, and data residency options.CloudAlly offers immutable backups (Object Lock), AES-256 encryption, and MFA/2FA. It allows customers to choose data centers (US, EU, AU, etc.) for data sovereignty and is fully compliant with HIPAA, GDPR, and ISO 27001.cloudally.comcloudally.comcloudally.com
8.6
Integrations & Ecosystem StrengthLooked for: We assess API availability and pre-built integrations with MSP tools and other enterprise systems.The platform offers a REST API for custom integrations and pre-built connectors for MSP tools like ConnectWise, Autotask, and Backup Radar. It also integrates with Splunk for SIEM/security monitoring.cloudally.comcloudally.com

Score adjustments−0.14 points in total

−0.06Recent reviews indicate occasional dissatisfaction with support responsiveness and unresolved technical tickets.g2.com · severity 60/100
−0.05Some users report slow restoration speeds for large datasets, which can impact recovery time objectives (RTO).g2.com · severity 50/100
−0.03Certain purchasing channels or plans may enforce a minimum user requirement (e.g., 10 users), which could be a barrier for very small micro-businesses.constantedge.com · severity 40/100
6

Cohesity

cohesity.com · Cohesity Cloud Backup & Recovery · scored Jan 2026

Cohesity's FortKnox air-gaps backups, renewals run pricey

Best forEnterprises needing hyperconverged backup and hybrid-cloud data management

Quote only SOC 2FedRAMPenterprise
−0.3 vs #1

An enterprise Backup as a Service platform with FortKnox virtual air-gapping and FedRAMP Moderate authorization for ransomware defense.

Standout factCohesity is trusted by 6 of the Fortune 10 and 42 of the Fortune 100 companies.g2.com
Biggest catchSome users report that storage expansion and licensing renewals can be expensive.reddit.com
42Fortune 100 customersg2.com
6Fortune 10 customersg2.com

Compliance

✓ SOC 2✓ FedRAMP Moderate? ISO 27001

Source: fedtechmagazine.com

By the numbers

6of Fortune 10 companies
42of Fortune 100 companies
FedRAMPModerate authorized

Source: g2.com

Upside

  • FedRAMP Moderate authorized
  • FortKnox virtual air-gapping
  • Instant mass restore for VMs

Catch

  • Higher licensing costs than rivals
  • Limited legacy OS support
  • Complex hybrid setup
Pick it ifEnterprises needing hyperconverged backup and hybrid-cloud data management
Skip it ifSmall to medium businesses due to expensive enterprise pricing
PricingCustom quote, pay-per-use consumption available

Editor's takeCohesity's FortKnox air-gap and FedRAMP authorization set a genuinely high security bar, backed by adoption among Fortune 10 firms. Budget for premium licensing costs and plan extra time for hybrid-environment setup.

Is Cohesity FedRAMP authorized?

Yes. Cohesity DataProtect is officially authorized at the FedRAMP Moderate level for SaaS deployment, supporting federal use cases.

What is Cohesity FortKnox?

A SaaS-based virtual air gap that isolates backup data in a secure vault with physical separation, protecting it from ransomware attacks.

The evidence: 6 criteria, 3 penalties (−0.16 points)
9.1
Product Capability & DepthLooked for: We evaluate the breadth of supported workloads, recovery speed, and architectural flexibility for hybrid and cloud-native environments.Cohesity delivers a robust Backup as a Service (BaaS) offering that protects AWS, Azure, Microsoft 365, and on-premises workloads with features like instant mass restore and global deduplication.cohesity.comwwt.comvastitservices.com
9.4
Market Credibility & Trust SignalsLooked for: We assess industry adoption, security certifications, and trust among large enterprises and government entities.The product is highly trusted, evidenced by its FedRAMP Moderate authorization and adoption by a significant portion of the Fortune 100.fedtechmagazine.comg2.com
8.8
Usability & Customer ExperienceLooked for: We examine the user interface design, ease of management, and the quality of technical support services.Users consistently praise the 'Ferrari-like' speed and intuitive Helios interface, though some report inconsistent support experiences for complex cloud deployments.cohesity.comgartner.comg2.com
8.4
Value, Pricing & TransparencyLooked for: We analyze pricing models, total cost of ownership, and transparency regarding licensing and expansion costs.Cohesity offers flexible consumption models including pay-per-use, but some customers cite high costs for licensing and hardware renewals compared to competitors.cohesity.comcohesity.comreddit.com
9.5
Security, Compliance & Data ProtectionLooked for: We evaluate ransomware defense mechanisms, immutability features, and compliance certifications specific to data protection.The platform excels with FortKnox for virtual air-gapping, immutable snapshots, and AI-driven threat detection, meeting strict federal standards.cohesity.comnetworkworld.comaws.amazon.com
8.9
Integrations & Ecosystem StrengthLooked for: We look for native cloud integrations, API extensibility, and compatibility with major enterprise applications.Strong native integrations exist for AWS, Azure, and Microsoft 365, supported by an API-first architecture that allows for extensive automation.cohesity.comdigitalitnews.comwwt.com

Score adjustments−0.16 points in total

−0.05Users report inconsistent support quality, specifically noting a lack of expertise among some engineers for complex cloud or database issues.aws.amazon.com · severity 50/100
−0.06Reporting capabilities are described as needing improvement, particularly for complex environments or detailed chargeback requirements.peerspot.com · severity 45/100
−0.05The solution lacks support for certain legacy environments (e.g., older Windows/Oracle versions) that are supported by competitors like Commvault.aws.amazon.com · severity 40/100
7

Commvault

commvault.com · Commvault Backup & Recovery · scored Jan 2026

Commvault is the first FedRAMP High-authorized backup platform

Best forLarge hybrid enterprises needing comprehensive cloud and on-prem coverage

Quote only FedRAMP Highransomware protectioncloud rewind
−0.3 vs #1

Cyber resilience platform that rebuilds entire cloud environments, not just restores data.

Standout factFirst data protection solution to achieve FedRAMP High authorization, serving over 25,000 customerscarahsoft.com
Biggest catchUnlimited storage for Microsoft 365 SaaS backups was removed, forcing a switch to paid storage models.gartner.com
25,000+Customers servedmarketplace.microsoft.com
High (first in category)FedRAMP statuscarahsoft.com

In their words

“Commvault is the first data protection solution to achieve FedRAMP High authorization.”

carahsoft.com

Standout number

25,000+customers protected worldwide

Source: marketplace.microsoft.com

Upside

  • Cloud Rewind rebuilds full environments
  • Cleanroom Recovery for safe testing
  • FedRAMP High authorized

Catch

  • Unlimited M365 storage removed
  • Legacy Java console still needed
  • High cost vs competitors
Pick it ifLarge hybrid enterprises needing comprehensive cloud and on-prem coverage
Skip it ifSmall businesses or organizations with tight budgets
PricingContact for pricing; considered premium/expensive

Editor's takeCommvault's Cloud Rewind goes beyond restoring data, rebuilding entire cloud application environments including configurations and dependencies. Cleanroom Recovery gives teams an isolated space to test recovery plans safely against ransomware. Its FedRAMP High authorization, a first for a data protection solution, backs 25,000-plus customers, though a recent change dropping unlimited Microsoft 365 SaaS storage has frustrated some users.

What is Cloud Rewind?

A Commvault feature (formerly Appranix) that rebuilds entire cloud application environments, including configurations, dependencies, and networking, not just the underlying data.

Did Commvault change its storage terms?

Yes. Customers report that unlimited storage for Microsoft 365 SaaS backups was removed and replaced with paid storage tiers, creating unexpected costs for some.

The evidence: 6 criteria, 3 penalties (−0.17 points)
9.4
Product Capability & DepthLooked for: We evaluate the breadth of supported workloads, granularity of recovery options, and advanced features like automated environment rebuilding.Commvault offers industry-leading depth, protecting SaaS, cloud, and on-prem workloads with unique capabilities like 'Cloud Rewind' that rebuilds entire cloud infrastructures, not just data.commvault.comcommvault.comcommvault.com
9.5
Market Credibility & Trust SignalsLooked for: We look for enterprise adoption, high-level security certifications, and recognition from major industry analysts.Commvault is a dominant enterprise player with FedRAMP High authorization, over 25,000 customers, and consistent recognition as a market leader.gartner.comcarahsoft.commarketplace.microsoft.com
8.2
Usability & Customer ExperienceLooked for: We assess the ease of deployment, interface modernity, and the learning curve for daily operations.While the new 'Command Center' is modern, users report a steep learning curve and friction caused by the need to occasionally revert to the legacy Java console for advanced tasks.documentation.commvault.comcommunity.commvault.comg2.com
8.0
Value, Pricing & TransparencyLooked for: We evaluate pricing models, hidden costs, and the balance of features versus total cost of ownership.Commvault is widely considered a premium, expensive solution, and recent changes to storage terms (removing unlimited SaaS storage) have frustrated some customers.commvault.compeerspot.comgartner.com
9.6
Security, Compliance & Ransomware ProtectionLooked for: We look for immutable storage, air-gapping, automated threat detection, and compliance certifications.Commvault excels here with FedRAMP High status, AI-driven 'Threat Scan', and 'Cleanroom Recovery' that ensures data is safe and malware-free before restoration.securitysolutionsmedia.comcommvault.comcommvault.com
9.3
Integrations & Cloud EcosystemLooked for: We assess the depth of integration with major cloud providers, SaaS applications, and the ability to handle hybrid environments.The platform offers deep integration with AWS, Azure, and Google Cloud, including the ability to discover and map dependencies for complex cloud-native applications.commvault.comcommvault.comcommvault.com

Score adjustments−0.17 points in total

−0.05Customers have reported that 'unlimited storage' for Microsoft 365 SaaS backups was removed from their plans, forcing a switch to paid storage models and creating unexpected costs.gartner.com · severity 65/100
−0.06Users report a steep learning curve and complexity, particularly regarding the transition between the legacy Java Console and the new Command Center, with some features still requiring the legacy interface.community.commvault.com · severity 60/100
−0.06Specific limitations exist in SaaS backup, such as the inability to fully backup and restore Microsoft Lists (stored in personal OneDrive) as of late 2024 reviews.gartner.com · severity 45/100
8

Rubrik

rubrik.com · Rubrik Data Backup & Recovery · scored Jan 2026

$10M ransomware warranty, but costs a small fortune

Best forLarge enterprises managing hybrid-cloud environments needing ransomware protection.

Quote only SOC 2Zero Trustimmutable backups
−0.3 vs #1

Zero Trust backup platform with an immutable file system and a $10M ransomware recovery warranty.

Standout factRubrik offers up to a $10 million warranty for recovery expenses if protected data cannot be recovered after a ransomware attack.rubrik.com
Biggest catchUsers consistently describe Rubrik as expensive with a confusing licensing structure.g2.com
$10MRansomware warrantyrubrik.com
96%Willingness to recommendrubrik.com

Standout number

$10Mransomware recovery warranty

Source: rubrik.com

Customers willing to recommend Rubrik (Gartner Peer Insights)

96of 100

Upside

  • Native immutable file system (Atlas)
  • $10M ransomware recovery warranty
  • Gartner Leader for 5 straight years

Catch

  • High cost vs competitors
  • Complex licensing structure
  • Limited reporting customization
Pick it ifLarge enterprises managing hybrid-cloud environments needing ransomware protection.
Skip it ifSmall businesses due to high licensing costs and complexity.
PricingCustom quote, described as pricier than Veeam and Cohesity

Editor's takeRubrik treats backups as a security layer, not just storage, using a natively immutable file system called Atlas. The $10 million ransomware recovery warranty is a rare, concrete signal of confidence few competitors match. That protection comes at a cost though, with pricing described as expensive and licensing as confusing.

Does Rubrik offer a ransomware recovery warranty?

Yes. Rubrik offers up to a $10 million warranty covering recovery expenses if protected data cannot be recovered after a ransomware attack, according to the company's warranty page.

Is Rubrik expensive compared to competitors?

Users on G2 and Reddit describe Rubrik as pricier than alternatives like Veeam, with a licensing structure some find confusing. Rubrik requires a custom quote rather than published pricing.

The evidence: 6 criteria, 3 penalties (−0.17 points)
8.9
Product Capability & DepthLooked for: We evaluate the breadth of backup features, automation capabilities, and support for diverse workloads across hybrid environments.Rubrik delivers policy-driven automation via SLA domains and broad support for physical, virtual, and cloud workloads, though some users note limitations in reporting and specific database integrations.rubrikdr.co.ukrubrik.com
9.4
Market Credibility & Trust SignalsLooked for: We assess industry recognition, market leadership status, and verified customer sentiment from reputable third-party sources.Rubrik is a dominant market leader, recognized as a Gartner Magic Quadrant Leader for five consecutive years and boasting a 96-97% willingness-to-recommend rate from enterprise users.rubrik.comrubrik.com
8.8
Usability & Customer ExperienceLooked for: We look for ease of setup, intuitiveness of the management interface, and the quality of technical support.Users widely praise the 'Apple-like' simplicity of the UI and the policy-based automation, though some report a learning curve for advanced features and occasional UI complexity.g2.comaws.amazon.com
8.1
Value, Pricing & TransparencyLooked for: We evaluate pricing structures, total cost of ownership, and transparency regarding licensing terms.Rubrik is consistently described as a premium, expensive solution with a complex licensing model that can be difficult for smaller organizations to navigate.g2.comreddit.com
9.6
Security, Compliance & Data ProtectionLooked for: We examine the architecture for Zero Trust principles, immutability, air-gapping, and compliance certifications.Rubrik's 'Zero Trust' architecture with a natively immutable file system (Atlas) and logical air-gapping is the industry gold standard for securing backup data against ransomware.rubrik.comrubrik.com
9.3
Ransomware Recovery & Cyber ResilienceLooked for: We look for specific features aiding recovery from attacks, such as mass recovery, threat hunting, and warranty offers.Rubrik offers a unique $10M ransomware recovery warranty and specialized tools for mass recovery and threat hunting, distinguishing it from standard backup solutions.rubrik.comrubrik.com

Score adjustments−0.17 points in total

−0.05Users consistently report that the solution is expensive and the licensing model is complex and difficult to understand.g2.com · severity 70/100
−0.07Reviews indicate limitations in reporting capabilities and specific database backup features (e.g., Azure SQL) compared to mature competitors.g2.com · severity 50/100
−0.05Some users find the user interface non-intuitive for finding specific information and note a steep learning curve for advanced features.aws.amazon.com · severity 45/100
9

CyberFortress

cyberfortress.com · CyberFortress Data Backup/Recovery · scored Jan 2026

CyberFortress recovers data in 15 minutes

Best forBusinesses wanting fast, fully managed Veeam backup with human support during recovery.

Quote only Veeam Platinum Partnerimmutable backups15-min RTO
−0.5 vs #1

Veeam-powered backup and disaster recovery with immutable storage and 24/7 human recovery specialists.

Standout factThe Turbo Recovery Appliance delivers RPO and RTO under 15 minutes, with up to 96 recovery points daily.recovery.cyberfortress.com
Biggest catchMid-sized organizations report costs around $23 per user a month, and paying by credit card requires a manual request.g2.com
<15 minRecovery time objectiverecovery.cyberfortress.com
20,000+Businesses servedcyberfortress.com

Standout number

15 mintarget recovery time objective

Source: recovery.cyberfortress.com

In their words

“100 people it cost about $2300/mo. That means $23/mo for each user in the organisation which is little bit on the expensive side.”

g2.com

Upside

  • 15-minute recovery time objective
  • Immutable, ransomware-proof backups
  • 24/7 access to human specialists

Catch

  • Admin interface called complicated
  • Credit card billing needs a manual request
  • Pricier for mid-sized teams
Pick it ifBusinesses wanting fast, fully managed Veeam backup with human support during recovery.
Skip it ifEnterprises wanting massive, cheap scalable storage or full DIY control.
PricingSubscription from about $50/mo, mid-size orgs report ~$23/user/mo

Editor's takeCyberFortress backs its Veeam-powered backups with a 15-minute recovery promise and a team of certified specialists on call around the clock, a rare combination of software and human support. It has picked up Veeam's Partner of the Year award three times. The admin console and billing process are where reviewers report friction.

How fast can CyberFortress recover data?

The Turbo Recovery Appliance targets recovery point and time objectives under 15 minutes, backed by up to 96 daily recovery points.

Can I pay CyberFortress by credit card easily?

Reviewers report that paying by credit card requires manually requesting the option rather than a self-service toggle.

The evidence: 6 criteria, 3 penalties (−0.17 points)
8.7
Product Capability & DepthLooked for: We look for comprehensive backup coverage (SaaS, server, endpoint), rapid recovery time objectives (RTO), and advanced features like immutability.CyberFortress delivers Veeam-powered backup and disaster recovery with a documented 15-minute RPO/RTO capability via their Turbo Recovery Appliance. The platform covers physical servers, virtual machines, endpoints, and SaaS applications (Microsoft 365), utilizing immutable storage to prevent ransomware tampering.cyberfortress.comrecovery.cyberfortress.comcyberfortress.com
9.2
Market Credibility & Trust SignalsLooked for: We look for industry certifications, long-standing partnerships, and verified awards that demonstrate reliability in the critical data protection space.CyberFortress (formerly Jungle Disk) holds Platinum Veeam Partner status and has been recognized as Veeam Cloud Service Provider Partner of the Year three times. The company has over 20 years of experience and serves more than 20,000 businesses globally, with data centers compliant with HIPAA and PCI-DSS standards.cyberfortress.comcyberfortress.com
8.9
Usability & Customer ExperienceLooked for: We look for ease of management, intuitive interfaces, and the availability of human support during critical recovery incidents.The service emphasizes a 'Rapid Recovery Force' with 24/7 access to live credentialed specialists. While general usability is rated well, some users report the administrator interface can be complicated and note friction in billing processes, such as difficulty updating payment methods.cyberfortress.comcyberfortress.comg2.com
8.5
Value, Pricing & TransparencyLooked for: We look for clear, competitive pricing models and transparent terms without hidden costs for storage or features.Pricing is subscription-based starting around $50/month, but specific costs often require a calculator or negotiation. Reviews indicate it can be expensive for mid-sized organizations (approx. $23/user/mo cited), and some users expressed frustration with the lack of automated payment options for credit cards.cyberfortress.comg2.comg2.com
9.0
Security, Compliance & Data ProtectionLooked for: We look for robust encryption, compliance certifications (HIPAA, SOC 2), and specific features to counter ransomware threats.CyberFortress employs AES-256 encryption and immutable storage architecture specifically designed to thwart ransomware. The service supports compliance with HIPAA, PCI-DSS, and SOC 2, and utilizes geo-redundant data centers to ensure data survivability.cyberfortress.comcyberfortress.comcyberfortress.com
8.8
Support, Training & Onboarding ResourcesLooked for: We look for the quality of technical documentation, onboarding assistance, and the expertise level of support staff.The company differentiates itself with a 'Rapid Recovery Force' of credentialed experts (Veeam Certified Architects) who assist with planning and execution. They provide a Disaster Recovery Playbook and offer guided onboarding, though some users noted a lack of instructions for administrative tasks like billing.cyberfortress.comcyberfortress.com

Score adjustments−0.17 points in total

−0.09Recent user reports (2025) indicate significant memory leak issues with the macOS client (legacy Jungle Disk software) on newer macOS versions.discussions.apple.com · severity 65/100
−0.05Users report the administrator interface is complicated and lacks granular authorization controls for folder structures.g2.com · severity 50/100
−0.03Customers have documented friction with the billing process, specifically the inability to easily pay via credit card without manual intervention.g2.com · severity 45/100
10

Datto

datto.com · Datto IT Solutions · scored Jan 2026

Datto customers report months of double billing

Best forMSPs handling multiple client tenants needing unified PSA and RMM.

Quote only quote-based pricingSOC 2immutable backups
−0.5 vs #1

Backup and recovery platform for MSPs with immutable cloud storage and RMM tools.

Standout factCloud Deletion Defense can recover snapshots even after malicious deletion.datto.com
Biggest catchPartners report months of double billing with slow credit resolution.reddit.com
~17,000MSPs served globallyinfrassist.com
$6.2BKaseya acquisition priceinfrassist.com

Milestones

2022Acquired by Kaseya for $6.2 billion
2023Users report multi-month double billing

Source: infrassist.com

In their words

“Backups stored in the Datto Cloud cannot be modified or deleted, ensuring ransomware resilience.”

blog.present.ca

Upside

  • Immutable cloud blocks ransomware deletion
  • Inverse Chain Technology for reliable backups
  • Deep two-way sync with Autotask, IT Glue

Catch

  • Frequent billing errors reported
  • 3-year contracts with auto-renewal
  • Support quality declined post-acquisition
Pick it ifMSPs handling multiple client tenants needing unified PSA and RMM.
Skip it ifBusinesses seeking low-cost, contract-free backup solutions.
PricingContact for pricing, standard contracts run 3 years

Editor's takeDatto's technology still leads, immutable cloud storage and Inverse Chain snapshots resist ransomware well. The Kaseya acquisition brought scale but also billing complaints, including six months of double charges for one partner. Contracts run three years with auto-renewal, so read the exit terms closely.

Has Datto had billing problems?

Yes. Reddit users report being double billed for six months with slow credit resolution. Standard contracts also run three years with automatic renewal clauses.

How does Datto protect against ransomware?

Backups are immutable and cannot be modified or deleted by ransomware, per Datto's own blog. Cloud Deletion Defense can also recover snapshots deleted maliciously or by accident.

The evidence: 6 criteria, 3 penalties (−0.15 points)
8.7
Product Capability & DepthLooked for: We evaluate the breadth of RMM and BCDR features, including automation, backup reliability, and asset management capabilities.Datto offers a robust suite combining RMM, PSA, and BCDR, featuring patented Inverse Chain Technology for reliable backups and extensive endpoint automation.datto.comdatto.comdatto.com
9.2
Market Credibility & Trust SignalsLooked for: We assess market share, company stability, and reputation within the Managed Service Provider (MSP) community.Datto is a dominant player in the MSP space with a massive install base, though its reputation has faced challenges following the $6.2B Kaseya acquisition.infrassist.cominfrassist.com
8.9
Usability & Customer ExperienceLooked for: We analyze the user interface, ease of deployment, and the effectiveness of the 'single pane of glass' experience.The 'Unified Continuity' dashboard and KaseyaOne portal provide centralized management, though users report mixed experiences with support responsiveness.datto.comhelp.fileprotection.datto.comreddit.com
8.5
Value, Pricing & TransparencyLooked for: We examine pricing models, contract terms, transparency, and billing accuracy.Datto uses a channel-only model with term commitments (1-3 years) and has faced significant criticism for billing errors and auto-renewal policies.datto.comsaasprotection.datto.comreddit.com
9.0
Security, Compliance & Data ProtectionLooked for: We evaluate ransomware protection, backup immutability, and compliance features tailored for MSPs.Datto excels here with an immutable cloud, mandatory 2FA, and 'Cloud Deletion Defense' that prevents permanent data loss from malicious deletion.blog.present.cadatto.com
8.8
Integrations & Ecosystem StrengthLooked for: We look for deep integrations with PSA, documentation tools, and third-party APIs.The ecosystem is highly integrated, particularly between Datto RMM, Autotask PSA, and IT Glue, offering seamless data flow and workflow automation.datto.comdatto.comcomparitech.com

Score adjustments−0.15 points in total

−0.05Multiple documented reports of persistent billing errors, including double billing and charges for cancelled services, with slow resolution times.reddit.com · severity 75/100
−0.06Significant user feedback indicates a decline in support quality and response times following the Kaseya acquisition.reddit.com · severity 60/100
−0.04Strict contract terms include 3-year lock-ins with automatic renewal clauses that can be difficult to exit without specific advance notice.saasprotection.datto.com · severity 55/100
11

Quest

quest.com · Quest Backup and Recovery · scored Jan 2026

Quest cuts backup storage 20:1, setup stays complex

Best forMicrosoft-ecosystem IT teams needing granular AD and SharePoint recovery.

Quote only deduplicationimmutable backupVeeam Ready
−0.5 vs #1

Enterprise backup software combining NetVault and QoreStor deduplication with immutable ransomware protection.

Standout factQoreStor's deduplication engine lowers backup storage requirements by an average of 20:1.quest.com
Biggest catchInitial setup and installation of QoreStor can be complex, often requiring assistance from Quest engineers.peerspot.com
20:1Average deduplication ratioquest.com
93%Max storage cost reductionquest.com

Standout number

20:1average backup storage deduplication ratio

Source: quest.com

In their words

“Users have reported that the initial setup and installation of QoreStor can be complex and may require assistance from Quest engineers.”

peerspot.com

Upside

  • 20:1 average data deduplication
  • Immutable ransomware recycle bin
  • Verified Veeam Ready Repository

Catch

  • Initial installation reported complex
  • Some replication performance issues
  • Pricing requires a sales quote
Pick it ifMicrosoft-ecosystem IT teams needing granular AD and SharePoint recovery.
Skip it ifCloud-native or Kubernetes-heavy shops wanting a modern UI.
PricingQuote-based, not publicly listed

Editor's takeQuest's QoreStor engine reduces backup storage needs by an average of 20:1, a documented figure that can meaningfully cut cloud storage costs. It carries verified Veeam Ready status and supports FIPS 140-2 compliance plus an immutable recycle bin against ransomware. Setup is the tradeoff: PeerSpot reviewers describe QoreStor's initial installation as complex enough to often need Quest engineer assistance, and Reddit threads mention replication performance issues on large datasets.

How much does Quest Backup and Recovery cost?

Quest does not publish pricing; it requires a custom quote. The company claims QoreStor's deduplication can reduce backup storage costs by up to 93%.

Is Quest Backup and Recovery hard to set up?

Some users report the initial installation of QoreStor is complex and may require help from Quest engineers, according to PeerSpot reviews, though daily management via QorePortal is rated easier.

The evidence: 6 criteria, 3 penalties (−0.20 points)
8.9
Product Capability & DepthLooked for: We evaluate the software's ability to handle complex backup scenarios, storage efficiency, and platform support across hybrid environments.Quest combines NetVault and QoreStor to offer enterprise-class variable-block deduplication with documented 20:1 data reduction and broad support for physical, virtual, and cloud workloads.quest.comquest.comquest.com
9.2
Market Credibility & Trust SignalsLooked for: We look for third-party validations, long-standing market presence, and certifications that signal enterprise reliability.Quest is a long-established player (formerly part of Dell) with QoreStor officially verified as a 'Veeam Ready Repository', signaling high trust in the backup ecosystem.storagenewsletter.comen.wikipedia.org
8.7
Usability & Customer ExperienceLooked for: We assess the ease of management, interface design, and the availability of centralized control for distributed environments.Users appreciate the web-based UI and QorePortal for centralized SaaS management, though some reviews highlight complexity in the initial setup process.quest.comdbta.comg2.com
8.5
Value, Pricing & TransparencyLooked for: We evaluate public pricing availability, licensing flexibility, and documented return on investment claims.Quest claims significant cost savings (up to 93%) through storage reduction, but pricing is not publicly transparent and requires a quote.quest.comquest.comtechjockey.com
9.0
Integrations & Ecosystem StrengthLooked for: We look for the ability to integrate with third-party backup tools, cloud providers, and diverse operating systems.Quest demonstrates strong ecosystem value by accelerating Veeam backups via RDA and supporting tiering to major clouds like AWS, Azure, and Wasabi.quest.comquest.comblog.quest.com
9.1
Security, Compliance & Data ProtectionLooked for: We examine ransomware defenses, immutability features, and compliance certifications relevant to data protection.The platform offers robust security features including an immutable backup recycle bin, object locking, and FIPS 140-2 compliance.quest.comdbta.comquest.com

Score adjustments−0.20 points in total

−0.09Some users of Rapid Recovery have reported performance issues with replication and VSS timeouts when handling large datasets.reddit.com · severity 65/100
−0.06There are documented complaints regarding technical support quality, with some users finding it unhelpful or slow to resolve complex issues.reddit.com · severity 60/100
−0.05Users have reported that the initial setup and installation of QoreStor can be complex and may require assistance from Quest engineers.peerspot.com · severity 50/100
12

Carbonite

carbonite.com · Carbonite by OpenText · scored Jan 2026

Carbonite restore speeds run about 1GB per hour

Best forHome users and small businesses wanting set-and-forget backup.

From $6 per month SOC 2HIPAAunlimited storage
−0.6 vs #1

Automated cloud backup with unlimited personal storage and optional user-managed encryption keys.

Standout factCarbonite Safe Basic costs $83.99 a year for unlimited backup of one computer.trustradius.com
Biggest catchRestore speeds have been reported as slow as roughly 1GB per hour.reddit.com
$83.99/yrPersonal Basic plan pricetrustradius.com
$1.42BOpenText acquisition priceinvestors.opentext.com

What changed

~1GB/hrreported restore speed

Source: reddit.com

Compliance

✓ SOC 2✓ HIPAA✓ GLBA✓ GDPR

Source: carbonite.com

Upside

  • Unlimited storage on personal plans
  • Optional user-managed encryption key
  • Courier Recovery ships physical drives

Catch

  • Restore speeds reported as slow
  • No native Linux support
  • Business plans have steep overage fees
Pick it ifHome users and small businesses wanting set-and-forget backup.
Skip it ifTeams needing fast restores or native Linux support.
PricingPersonal from $83.99/yr (unlimited), business plans cap storage with overage fees

Editor's takeCarbonite runs as a set-and-forget backup, with unlimited storage on personal plans and an optional user-managed 256-bit encryption key for added privacy. OpenText's $1.42 billion acquisition backs SOC 2, HIPAA, and GLBA compliance frameworks. The clearest weakness is restore speed, with users reporting recovery rates as slow as roughly 1GB per hour, and business plans cap storage with steep overage fees.

How fast can I restore data from Carbonite?

Restores can be slow. Some users report recovery speeds around 1GB per hour, which can stretch large restores over days.

Is there unlimited storage with Carbonite?

Yes, on personal plans. Carbonite Safe Basic offers unlimited backup for one computer starting at $83.99 a year. Business plans have storage caps instead.

The evidence: 6 criteria, 3 penalties (−0.19 points)
8.7
Product Capability & DepthLooked for: We evaluate backup automation, operating system support, file versioning, and storage flexibility for SaaS backup solutions.Carbonite offers unlimited cloud backup for personal use with automatic file protection, though it lacks native Linux support and restricts external drive backups on the Basic plan.support.carbonite.comcarbonite.helpdocsite.compcmag.com
9.2
Market Credibility & Trust SignalsLooked for: We assess corporate stability, acquisition history, and adherence to industry-standard compliance certifications.Acquired by OpenText for $1.42 billion, Carbonite is a mature market player with verified SOC 2, HIPAA, and GLBA compliance frameworks.pcmag.cominvestors.opentext.comcarbonite.com
8.4
Usability & Customer ExperienceLooked for: We examine the ease of setup, interface intuitiveness, and the speed and reliability of data restoration processes.While the 'set it and forget it' backup process is highly user-friendly, significant user reports cite extremely slow restore speeds as a major friction point.reddit.compcworld.com
8.6
Value, Pricing & TransparencyLooked for: We analyze pricing tiers, storage limits, hidden costs, and the value proposition for both personal and business users.Personal plans offer excellent value with unlimited storage, but business plans have strict storage caps and high overage fees.trustradius.comme.pcmag.com
9.1
Security, Compliance & Data ProtectionLooked for: We evaluate encryption standards, key management options, and protection against ransomware and unauthorized access.Carbonite provides robust security with 128-bit encryption by default and an optional user-managed 256-bit private key for maximum privacy.support.carbonite.comsupport.carbonite.com
8.8
Business Continuity & Disaster RecoveryLooked for: We assess recovery options, including physical media delivery, bare metal restore capabilities, and downtime mitigation.The platform offers a Courier Recovery service to ship data on hard drives and supports bare metal restore for servers, aiding recovery in low-bandwidth scenarios.support.carbonite.comme.pcmag.com

Score adjustments−0.19 points in total

−0.08Multiple independent sources and user reviews cite significantly slow restore speeds, which can delay data recovery efforts by days or weeks for large datasets.reddit.com · severity 75/100
−0.04Business plans have relatively low storage caps (250GB-500GB) compared to competitors, with steep overage fees of $100 per year for every additional 100GB.me.pcmag.com · severity 60/100
−0.07The Basic personal plan has significant limitations, including the inability to back up external hard drives and the requirement to manually select video files for backup.carbonite.com · severity 50/100
02

Side by side

10 features across 12 products. Green is yes, red is no, grey is not published.

FeatureAvast Business Cloud Backup10WebIDriveAcronisCloudAllyCohesityCommvaultRubrikCyberFortressDattoQuestCarbonite
Has Mobile App Web-only Web-only
Has Free Plan
Has Free Trial Contact for trial Contact for trial Contact for trial Contact for trial Contact for trial Contact for trial Contact for trial
Integrates With Zapier
Has Public API Enterprise API only Enterprise API only Enterprise API only Enterprise API only
Live Chat Support Email/Ticket only Email/Ticket only Email/Ticket only Email/Ticket only Email/Ticket only Email/Ticket only
SOC 2 or ISO Certified Both Both
Popular Integrations Microsoft 365, Google Workspace, Dropbox WordPress, Amazon S3 Microsoft 365, Google Workspace, Dropbox ConnectWise, Autotask, Microsoft 365 Microsoft 365, Google Workspace, Salesforce AWS, Microsoft Azure, VMware Microsoft Azure, AWS, Google Cloud VMware, AWS, Microsoft Azure Veeam, Microsoft 365, AWS ConnectWise, Autotask, Microsoft 365 VMware, Microsoft Azure, AWS Microsoft 365, Google Workspace, Dropbox
Supports SSO Enterprise plans only Enterprise plans only Enterprise plans only Enterprise plans only
Starting Price $118 per year $10 per month $70 per year Contact for pricing $3 per user/mo Contact for pricing Contact for pricing Contact for pricing Contact for pricing Contact for pricing Contact for pricing $6 per month
03

How we chose

Four fixed criteria for every product, plus two chosen for Cloud Backup & Recovery Software for Contractors, weighted and reduced by documented penalties.

Full methodology
Criteria set for this categoryProduct Capability & Depth, Market Credibility & Trust Signals, Usability & Customer Experience, Value, Pricing & Transparency, Security, Compliance & Data Protection, Integrations & Ecosystem Strength
Evidence, then a scoreDocumentation, pricing pages, security pages and third-party reviews. Each criterion records what was found and links its sources.
Penalties, then a rankDocumented problems pull the score down with their evidence attached. Rank follows the score. Sponsored rows, where present, are labelled.
iIn the evaluation of cloud backup and recovery software for contractors, key factors included specifications, features, customer reviews, ratings, and overall value.
Albert Richer
Albert RicherFounder · Memphis, TN

Sets the criteria and reviews the evidence before a ranking publishes. Email him if something here looks wrong.

04

Questions people ask

How much does Avast Business Cloud Backup cost?

The 100GB plan costs $118.49 a year and covers unlimited devices, since pricing is based on storage rather than device count.

Does Avast Business Cloud Backup support Mac computers?

Not fully yet. The vendor states the service currently runs on Windows, with macOS support listed as coming.

How many restore points does 10Web guarantee?

At least 10 restore points, generated through differential backups that only save changes since the last snapshot, keeping storage separate from primary hosting limits.

Does 10Web offer refunds?

No. The company maintains a strict no-refund policy, and some users report being charged unexpectedly after trying to cancel.

Does IDrive limit the number of devices?

No, on personal plans. IDrive backs up unlimited PCs, Macs, iPhones, iPads, and Android devices to a single account, according to the company's own product page.

Why do IDrive renewal prices increase?

First-year pricing is discounted, then renews at the standard rate. One Reddit user reported a jump from $99 to $149 a year, a common complaint in reviews.

How does Acronis prevent malware reinfection from backups?

It scans full disk backups for vulnerabilities and malware infections before restoration, ensuring a clean recovery.

Is Acronis Cyber Protect Cloud expensive?

Users find it pricier than standalone backup tools, especially once multiple 'Advanced' add-on packs are licensed.

How is the best Cloud Backup & Recovery Software for Contractors decided?

Every product is scored on six criteria for this category, with cited evidence and documented penalties. Rank follows the overall score. Vendors cannot pay for a position.

How often is this ranking updated?

Products are re-scored when pricing, features or evidence change. This ranking was last updated August 1, 2026.

05

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