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Klaviyo
klaviyo.com · Klaviyo Customer Segmentation Tools · scored Dec 2025Klaviyo segments deepest, phone support stays absent
Best forEcommerce brands wanting granular segments built on purchase and browsing behavior.
Real-time segmentation combining behavioral, transactional, and predictive data for ecommerce marketers.
The thing people get wrong
You only pay for contacts you email
Billing counts every active profile, emailed or not
Source: emailtooltester.com
Upside
- Segments combine up to 100 conditions
- Segments AI builds audiences from text
- 350+ integrations, deep Shopify sync
Catch
- Billing counts all active profiles
- No phone support, chat only
- Relative-time segments update daily
Editor's takeKlaviyo segments can combine up to 100 conditions spanning purchase behavior, browsing activity, and location. Segments AI lets marketers describe an audience in plain text instead of building rules manually. Billing counts every active profile whether or not it gets emailed, and relative-time segments only refresh once a day.
Does Klaviyo charge for inactive contacts?
Yes. Billing is based on total active profiles, including contacts that have not been emailed recently, unless they are manually suppressed from the list.
How does Klaviyo's Segments AI work?
It builds audience segments from a plain-text description instead of manual rule setup, though relative-time conditions like recent purchases update only once every 24 hours.
The evidence: 6 criteria, 3 penalties (−0.17 points)
Score adjustments−0.17 points in total









