We review products independently. We may earn a commission if you buy through our links, at no extra cost to you. Learn more


To explore everything related, check the full Workforce Scheduling & Shift Management Tools category page.

Workforce Scheduling Tools for Field Service & Home Services
Albert Richer

Unpacking the Best Workforce Scheduling Tools for Field Service and Home Services: A Research-Based Perspective When analyzing customer feedback across multiple platforms, certain trends emerge that clarify what really matters in workforce scheduling tools. Market research indicates that ease of use consistently tops users' priorities; tools like Deputy and Sling frequently appear in top-rated lists for their intuitive interfaces. Interestingly, many reviews suggest that while users appreciate advanced features, they often overthink complexities that may not add substantial value to their scheduling needs. Why stress over features you won’t use? On the durability front, When I Work garners positive feedback for its reliability, with users commonly reporting minimal downtime—an essential factor for field service teams that can't afford to miss a beat. As for budget-friendly picks, tools like Homebase offer robust functionality without breaking the bank, making them appealing for small businesses or startups. Unpacking the Best Workforce Scheduling Tools for Field Service and Home Services: A Research-Based Perspective When analyzing customer feedback across multiple platforms, certain trends emerge that clarify what really matters in workforce scheduling tools.

Similar Categories
1
Expert Score
9.8 / 10
633
143
SEAMLESS INTEGRATIONS

Skedulo Home Services Scheduling

Skedulo Home Services Scheduling
View Website
Skedulo is a field service management software designed specifically for home services and residential contractors. It offers mobile-first scheduling tools that enable users to create jobs on the go, share updates with field workers, and assign the right employee for each job, addressing the unique scheduling and communication needs of this industry.
Skedulo is a field service management software designed specifically for home services and residential contractors. It offers mobile-first scheduling tools that enable users to create jobs on the go, share updates with field workers, and assign the right employee for each job, addressing the unique scheduling and communication needs of this industry.
SEAMLESS INTEGRATIONS

Best for teams that are

  • Healthcare and high-volume scheduling organizations
  • Enterprises needing complex capacity management
  • Teams requiring deep Salesforce integration

Skip if

  • Small businesses with simple scheduling needs
  • Teams needing built-in sales and invoicing tools
  • Companies with limited technical resources

Expert Take

Skedulo is a game changer for home services and residential contractors. It streamlines scheduling and communication, enabling teams to operate more efficiently and deliver better service. The mobile-first design allows managers and field workers to stay connected and informed, while the smart job matching ensures the right person is assigned to each job. It's a comprehensive solution that addresses the unique challenges of this industry.

Pros

  • Mobile-first design
  • Real-time updates
  • Efficient job matching
  • Detailed reporting
  • Seamless integrations

Cons

  • Requires internet connection
  • Complex setup
  • Pricing may be high for small businesses
2
Expert Score
9.8 / 10
430
65
AI-DRIVEN SCHEDULING

Jobber Service Management

Jobber Service Management
View Website
Jobber is an all-in-one service management software specially designed for home and commercial service businesses. It adeptly addresses all the industry-specific needs including quoting, scheduling, invoicing, and payment collection, thus streamlining workflows and improving efficiency.
Jobber is an all-in-one service management software specially designed for home and commercial service businesses. It adeptly addresses all the industry-specific needs including quoting, scheduling, invoicing, and payment collection, thus streamlining workflows and improving efficiency.
AI-DRIVEN SCHEDULING

Best for teams that are

  • Small home service businesses like lawn care
  • Teams wanting easy-to-use client facing tools
  • Businesses needing a simple 'pick up and go' app

Skip if

  • Large enterprises with complex inventory needs
  • Businesses needing advanced marketing automation
  • Companies requiring detailed custom reporting

Expert Take

Our analysis shows Jobber excels at streamlining operations for small-to-mid-sized home service businesses through its highly intuitive interface and robust client-facing features like the self-service hub. Research indicates it is particularly strong in ecosystem connectivity, offering deep integrations with QuickBooks Online and Thumbtack that automate lead-to-cash workflows. While it faces limitations in offline mobile access compared to some enterprise competitors, its verified market leadership and continuous feature updates make it a top-tier choice for connected field teams.

Pros

  • Intuitive interface requires minimal training
  • Seamless QuickBooks Online & Thumbtack integrations
  • Robust client hub for self-service payments
  • Real-time route optimization reduces drive time
  • Strong market credibility with $100M+ funding

Cons

  • Limited offline functionality in mobile app
  • Expensive for larger teams due to per-user fees
  • Marketing automation requires extra paid add-on
  • No native HIPAA compliance for medical cleaning
  • Advanced reporting limited to desktop version
3
Expert Score
9.7 / 10
439
95

FieldPulse Field Service Management

FieldPulse Field Service Management
View Website
FieldPulse is an all-encompassing solution designed specifically for field service businesses, offering tools for scheduling, dispatching, and managing technician capacity. It is particularly beneficial for businesses in the home services sector, as it enables seamless scheduling and ensures technicians' on-time arrival at customer locations.
FieldPulse is an all-encompassing solution designed specifically for field service businesses, offering tools for scheduling, dispatching, and managing technician capacity. It is particularly beneficial for businesses in the home services sector, as it enables seamless scheduling and ensures technicians' on-time arrival at customer locations.

Best for teams that are

  • Growing service teams wanting affordable FSM
  • Businesses valuing responsive customer support
  • Contractors needing easy customer communication

Skip if

  • Large enterprises needing complex asset tracking
  • Businesses requiring built-in advanced payroll
  • Companies needing extensive inventory features

Expert Take

FieldPulse is a standout solution for field service and home services businesses because of its comprehensive suite of tools, designed to streamline scheduling and improve technician efficiency. Its mobile access feature allows technicians to update job statuses on the go, ensuring real-time tracking. The software also includes customer management tools, which is a big plus for businesses focused on improving customer service and retention.

Pros

  • Industry-specific features
  • Easy scheduling and dispatching
  • Maximizes technician capacity
  • Mobile access
  • Customer management tools

Cons

  • Limited offline functionality
  • No free plan available
  • Additional cost for premium features
4
Expert Score
9.5 / 10
706
97

Workiz FSM Software

Workiz FSM Software
View Website
Workiz is designed specifically for field service and home service businesses, providing a comprehensive solution for scheduling, dispatching, invoicing, and customer relationship management. It helps streamline operations and improve efficiency by centralizing all business processes, thereby addressing the unique needs of this industry.
Workiz is designed specifically for field service and home service businesses, providing a comprehensive solution for scheduling, dispatching, invoicing, and customer relationship management. It helps streamline operations and improve efficiency by centralizing all business processes, thereby addressing the unique needs of this industry.

Best for teams that are

  • Locksmith, junk removal, and carpet cleaning pros
  • Teams needing built-in call tracking and booking
  • Small to medium service businesses

Skip if

  • Large enterprises with complex asset management
  • Businesses needing deep HR or payroll tools
  • Companies requiring extensive inventory features

Expert Take

Our analysis shows Workiz stands out for its 'Genius' suite of AI features, which automates communication and dispatching in ways few competitors do. Research indicates it is a powerful all-in-one solution for industries like locksmithing and junk removal, offering deep integrations with QuickBooks and Zapier. However, based on documented limitations, it is best suited for businesses that do not require HIPAA compliance or extensive offline capabilities.

Pros

  • Intuitive drag-and-drop scheduling interface
  • Robust integration ecosystem (QuickBooks, Zapier)
  • AI-powered call answering and messaging
  • Comprehensive all-in-one FSM platform
  • High user ratings on major review sites

Cons

  • Strict annual contracts with difficult cancellation
  • Limited offline functionality in mobile app
  • High costs for additional users beyond plan limits
  • Not HIPAA compliant (no BAA supported)
  • Reporting functionality reported as limited
5
Expert Score
9.4 / 10
486
77
EXPERT RECOMMENDED
FIELD SERVICE FOCUSED

Dataforma Field Service Management

Dataforma Field Service Management
View Website
Dataforma is specifically designed for field service and home service industries. It streamlines individual calendar management, crucial for efficient scheduling of field service technicians, such as commercial HVAC professionals. Its fleet management feature allows real-time tracking of vehicles, ensuring timely service and improved customer satisfaction.
Dataforma is specifically designed for field service and home service industries. It streamlines individual calendar management, crucial for efficient scheduling of field service technicians, such as commercial HVAC professionals. Its fleet management feature allows real-time tracking of vehicles, ensuring timely service and improved customer satisfaction.
EXPERT RECOMMENDED
FIELD SERVICE FOCUSED

Best for teams that are

  • Commercial roofing and construction contractors
  • Businesses needing project and document management
  • Companies managing large commercial assets

Skip if

  • Residential-only service businesses
  • Users wanting a modern, intuitive mobile interface
  • Small businesses needing quick, simple setup

Expert Take

Our analysis shows Dataforma stands out for its deep specialization in the roofing and construction industry, offering tailored features like warranty management and GPS fleet tracking that generalist platforms often lack. Research indicates that while the interface has a documented learning curve, the robust mobile capabilities and 24/7 support provide critical reliability for field teams managing complex commercial projects.

Pros

  • Specialized for roofing workflows
  • Robust mobile app with GPS
  • 24/7 customer support availability
  • Centralized document & photo storage
  • Detailed warranty & service history

Cons

  • Steep learning curve for users
  • Interface described as clunky
  • High per-user monthly cost
  • No duplicate data warnings
  • Integrations limited on basic plans
6
Expert Score
9.3 / 10
741
124

Workever Field Service Software

Workever Field Service Software
View Website
Workever is a comprehensive field service management software designed for the unique needs of service and maintenance industries. It enables professionals to manage, organize, and collaborate on jobs, providing a streamlined solution for efficient workforce scheduling and data management.
Workever is a comprehensive field service management software designed for the unique needs of service and maintenance industries. It enables professionals to manage, organize, and collaborate on jobs, providing a streamlined solution for efficient workforce scheduling and data management.

Best for teams that are

  • Small to medium trade businesses like plumbers
  • Teams needing simple, all-in-one job management
  • Businesses wanting easy field data capture

Skip if

  • Large enterprises with complex custom needs
  • Businesses needing advanced inventory management
  • Companies requiring complex project management

Expert Take

Our analysis shows Workever distinguishes itself with a robust offline mobile mode that syncs automatically upon reconnection, addressing a critical pain point for field workers in poor signal areas. Research indicates its per-user pricing model offers greater flexibility for growing teams compared to the rigid user-bucket pricing of competitors like Jobber. Additionally, the bi-directional Xero integration, despite the documented inventory sync limitation, provides significant administrative time savings.

Pros

  • Robust offline mobile app capabilities
  • Transparent per-user pricing model
  • Bi-directional Xero & QuickBooks sync
  • Drag-and-drop job scheduler
  • Customer self-service portal

Cons

  • Stock does not sync to Xero
  • Advanced forms locked in higher tier
  • No free plan (only trial)
  • Occasional mobile sync delays
  • Smaller integration ecosystem than giants
7
Expert Score
9.1 / 10
391
97
REAL-TIME TRACKING
COST-EFFECTIVE CHOICE

mHelpDesk Field Service

mHelpDesk Field Service
View Website
mHelpDesk is the perfect all-in-one solution for field service industries, offering robust scheduling tools and mobile compatibility for a fully mobile workforce. It caters to the unique needs of IT service management businesses, making operations more efficient and organized.
mHelpDesk is the perfect all-in-one solution for field service industries, offering robust scheduling tools and mobile compatibility for a fully mobile workforce. It caters to the unique needs of IT service management businesses, making operations more efficient and organized.
REAL-TIME TRACKING
COST-EFFECTIVE CHOICE

Best for teams that are

  • Service pros needing strong offline mobile access
  • Teams wanting automated lead-to-job workflows
  • Small to medium service businesses

Skip if

  • Users wanting a modern, updated interface
  • Large teams needing advanced analytics
  • Businesses frustrated by mobile app glitches

Expert Take

Our analysis shows that mHelpDesk occupies a critical niche for established service businesses that rely on QuickBooks Desktop, a feature many modern competitors have abandoned. Research indicates that its offline mode is robust, ensuring technicians can work in remote areas without interruption. While the interface is older, the depth of its job management features—from lead capture to final invoice—makes it a powerful tool for mid-sized operations.

Pros

  • Deep QuickBooks Desktop integration
  • Robust offline mode for field techs
  • End-to-end job management workflow
  • Live phone support available
  • Integrated payment processing

Cons

  • High starting price (~$169/mo)
  • Poorly rated Android app
  • Dated user interface design
  • Lack of transparent pricing
  • Limited third-party integrations
8
Expert Score
8.8 / 10
408
27

When I Work Field Service

When I Work Field Service
View Website
When I Work is a specialized field service scheduling software that streamlines the process of scheduling and managing on-site tasks, maintenance jobs, and client appointments. It is specifically tailored for field service technicians and engineers, addressing the unique scheduling challenges in the industry.
When I Work is a specialized field service scheduling software that streamlines the process of scheduling and managing on-site tasks, maintenance jobs, and client appointments. It is specifically tailored for field service technicians and engineers, addressing the unique scheduling challenges in the industry.

Best for teams that are

  • Small teams needing simple shift scheduling
  • Businesses needing basic time tracking and chat
  • Single-location businesses with hourly staff

Skip if

  • Field teams needing invoicing or quotes
  • Businesses requiring live GPS route tracking
  • Contractors needing complex job management

Expert Take

Our analysis shows When I Work effectively bridges the gap between simple time tracking and field service management without the high cost of enterprise tools. Research indicates its "Job Sites" feature provides just enough location context for mobile teams, while its seamless integrations with major payroll providers like ADP and Gusto streamline back-office operations. It is an ideal lightweight solution for businesses that need to get crews to the right place at the right time but don't require complex inventory or fleet routing capabilities.

Pros

  • Extremely affordable pricing ($2.50-$5/user)
  • Intuitive, modern user interface
  • Strong payroll integrations (ADP, Gusto)
  • Mobile-first design for field teams
  • Simple 'Job Sites' location tracking

Cons

  • No phone support available
  • Lacks advanced routing features
  • No inventory management tools
  • Mobile app sync glitches reported
  • Limited complex work order depth
9
Expert Score
8.5 / 10
645
39
COMPREHENSIVE FEATURE SET
ADAPTIVE ROUTE PLANNING

Workforce.com Management Software

Workforce.com Management Software
View Website
Workforce.com offers a comprehensive solution for field and home service industries, streamlining tasks like demand forecasting, labor guiding, attendance tracking, HR management, and payroll processing. The platform's user-friendly interface and robust feature suite are designed to meet the unique scheduling needs of diverse field-service businesses.
Workforce.com offers a comprehensive solution for field and home service industries, streamlining tasks like demand forecasting, labor guiding, attendance tracking, HR management, and payroll processing. The platform's user-friendly interface and robust feature suite are designed to meet the unique scheduling needs of diverse field-service businesses.
COMPREHENSIVE FEATURE SET
ADAPTIVE ROUTE PLANNING

Best for teams that are

  • Shift-based industries like retail and hospitality
  • HR teams focused on labor compliance and payroll
  • Businesses needing advanced labor forecasting

Skip if

  • Field service teams needing job dispatching
  • Contractors requiring invoicing or work orders
  • Businesses needing customer asset management

Expert Take

Our analysis shows Workforce.com stands out for its rigorous focus on hourly workforce optimization, backed by a verified Forrester study claiming a 455% ROI. Research indicates it successfully bridges the gap between operations and HR by integrating real-time sales data from POS systems directly into labor forecasting. Furthermore, its commitment to security is evidenced by SOC 2 Type 2 and ISO 27001 certifications, making it a robust choice for compliance-focused enterprises.

Pros

  • Comprehensive all-in-one platform for scheduling, HR, and payroll
  • Documented 455% ROI in Forrester Economic Impact study
  • Strong security with SOC 2 Type 2 and ISO 27001 certifications
  • Extensive integrations with major POS and Payroll systems
  • Advanced labor forecasting using real-time sales data

Cons

  • Pricing is not publicly available and requires a quote
  • Mobile app stability issues reported by some users
  • Implementation may require dedicated specialist support
  • Advanced features may require higher-tier bundles
10
Expert Score
8.4 / 10
733
161
TOP EFFICIENCY BOOSTER
BEST FOR SCALABILITY

Salesforce Field Service Management

Salesforce Field Service Management
View Website
Salesforce Field Service Management is a robust SaaS solution designed to streamline field service operations. It addresses industry-specific needs by boosting productivity in front-line workforce, reducing operating costs, and transforming service quality. The tool's robust scheduling and dispatching features, along with real-time visibility, ensures optimal resource utilization.
Salesforce Field Service Management is a robust SaaS solution designed to streamline field service operations. It addresses industry-specific needs by boosting productivity in front-line workforce, reducing operating costs, and transforming service quality. The tool's robust scheduling and dispatching features, along with real-time visibility, ensures optimal resource utilization.
TOP EFFICIENCY BOOSTER
BEST FOR SCALABILITY

Best for teams that are

  • Large enterprises with complex scheduling needs
  • Organizations already using Salesforce CRM
  • Companies requiring deep customization and integration

Skip if

  • Small businesses with limited budgets
  • Teams wanting a simple, out-of-the-box solution
  • Users without access to technical implementation staff

Expert Take

Salesforce's Field Service Management software is a game-changer for field service and home service industries, providing a 360-degree view of operations. It's not just a scheduling tool; it's a comprehensive solution that optimizes every aspect of service, from dispatching to tracking to customer engagement. The real-time visibility and integrated mobile app empower the front-line workforce, allowing them to deliver high-quality, efficient service.

Pros

  • AI-driven scheduling and dispatch
  • Real-time tracking and visibility
  • Integrated mobile app
  • Ability to scale up as required
  • Excellent customer support

Cons

  • Higher price point
  • Complex setup and interface
  • May require additional training

Product Comparison

Product Has Mobile App Has Free Plan Has Free Trial Integrates With Zapier Has Public API Live Chat Support SOC 2 or ISO Certified Popular Integrations Supports SSO Starting Price
1 Skedulo Home Services Scheduling
Yes No Contact for trial Yes Yes Yes SOC 2 Salesforce, Google Calendar, Microsoft 365 Yes Contact for pricing
2 Jobber Service Management
Yes No Yes - 14 days Yes Yes Yes Not specified QuickBooks, Stripe, Mailchimp No $29/month
3 Workiz FSM Software
Yes Yes Yes - 14 days Yes Yes Yes Not specified QuickBooks, Google Calendar, Stripe No $65/month
4 Dataforma Field Service Management
Yes No Contact for trial No No Email/Ticket only Not specified Custom integrations only No Custom pricing
5 Workever Field Service Software
Yes No Yes - 14 days No No Yes Not specified Google Calendar, Xero, QuickBooks No $25/user/month
6 mHelpDesk Field Service
Yes No Contact for trial Yes No Yes Not specified QuickBooks, Google Calendar, Stripe No $169/month
7 When I Work Field Service
Yes Yes Yes - 14 days Yes Yes Yes Not specified Slack, Google Calendar, QuickBooks Yes $2/user/month
8 Workforce.com Management Software
Yes No Contact for trial Yes Yes Email/Ticket only ISO 27001 ADP, Xero, QuickBooks Yes Contact for pricing
9 Salesforce Field Service Management
Yes No Contact for trial Yes Yes Yes SOC 2 Slack, Salesforce, Google Workspace, Microsoft 365 Yes Contact for pricing
1

Skedulo Home Services Scheduling

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Salesforce, Google Calendar, Microsoft 365
Supports SSO
Yes
Starting Price
Contact for pricing
2

Jobber Service Management

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
QuickBooks, Stripe, Mailchimp
Supports SSO
No
Starting Price
$29/month
3

Workiz FSM Software

Has Mobile App
Yes
Has Free Plan
Yes
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
QuickBooks, Google Calendar, Stripe
Supports SSO
No
Starting Price
$65/month
4

Dataforma Field Service Management

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
No
Has Public API
No
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Custom integrations only
Supports SSO
No
Starting Price
Custom pricing
5

Workever Field Service Software

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
No
Has Public API
No
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Google Calendar, Xero, QuickBooks
Supports SSO
No
Starting Price
$25/user/month
6

mHelpDesk Field Service

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
No
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
QuickBooks, Google Calendar, Stripe
Supports SSO
No
Starting Price
$169/month
7

When I Work Field Service

Has Mobile App
Yes
Has Free Plan
Yes
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
Not specified
Popular Integrations
Slack, Google Calendar, QuickBooks
Supports SSO
Yes
Starting Price
$2/user/month
8

Workforce.com Management Software

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
ISO 27001
Popular Integrations
ADP, Xero, QuickBooks
Supports SSO
Yes
Starting Price
Contact for pricing
9

Salesforce Field Service Management

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Slack, Salesforce, Google Workspace, Microsoft 365
Supports SSO
Yes
Starting Price
Contact for pricing

Similar Categories

How We Rank Products

Our Evaluation Process

The "How We Choose" section for workforce scheduling tools for field service and home services outlines a comprehensive methodology focused on key evaluation criteria such as feature specifications, user reviews, and overall ratings. In this category, considerations such as ease of use, integration capabilities with existing systems, mobile accessibility, and customer support are particularly influential in the selection process. The rankings were determined by analyzing data from customer feedback, comparing specifications across products, and evaluating the price-to-value ratio to ensure that each option delivers significant benefits for users in managing their workforce effectively. This research methodology emphasizes an objective assessment based on available information to guide users in making informed decisions.

As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.

×

Score Breakdown

0.0 / 10

What This Award Means